Reviews of PALMER AUTO (Car Concessionaire)

Mohamed El Amine Djatou

(Translated) Impeccable and friendly customer service. In addition, the maintenance of their vehicles is well done. During my purchase, I was able to inspect my vehicle from top to bottom with their lift which gives the customer confidence. I recommend this dealership for any used vehicle purchase if you want peace of mind. (Original) Service à la clientèle impeccable et amicale. De plus l’entretien de leurs vehicules sont bien fait. Lors de mon achat, j’ai pu inspecter mon véhicule de fond en comble avec leur lift ce qui offre une confiance le client. Je recommande ce concessionnaire pour tout achat de véhicules d’occasion si vous voulez la tranquillité d’esprit.

Rayan Ait Belkacem

Nice and professional. They do not push the sale on you. I bought my first car there and I am very satisfied.

Jay Israni

Great service and good cars and friendly support staff. Great place to buy a car

Dice Duo Cathy & James

Great deal and excelent service, very helpfull and very fast. Ok so here i am to change my review.Bought a car 7 months ago and the first week the break were bad, the radio was finished and the heater on the passenger side had no heat.At the beginning after putting a little pressure on them i got front breaks done which im guessing 45.00 for there cost and 7 months later still nothing done with the radio or heat othe then a 80.00 radio from the internet which i couldnd even get installed unless i payed 800.00.So sinse i bought an origional radio myself for 500.00 and im guessing i have to put over 1000.00 on my heater because now i have no heat on either side sinse they refused to fix it when i first bought it and now not only passanger side no heat but drivers side a little warm are.Never heard back from them sinse about june.So as far as im concerned they are very dishinest and very bad on service and i do not recomend Palmer auto at all, very disapointed. Ok i will email you more information and i understand what your saying about a used car but its not a 2000.00 car im talking about, it 10000.00 car and what about a the 3 month warrenty which is by law?

Stanley Francois

(Translated) I advise you to go down, absolute thieves, they will lie on all their cars and more people want to work for had, at least I warned you. Do not buy (Original) j'ai vous déconseille d'aller la bas, des voleurs absolu, ils vont vous mentir sur tout leurs auto en plus personnes de veux travailler pour eu, au moin je vous ai prévenu. Achètes pas

Émile Poulin

(Translated) I was very satisfied with the approach of the seller until he called me back, the day after the inspection was confirmed, to tell me "that a truck had backed up in the car" and that he could no longer sell it to me. Obviously when I asked for news a few weeks later, radio silence. Quite certain that it had been promised to me at too low a price. (Original) J'étais très satisfait de l'approche du vendeur jusqu'à ce qu'il me rappelle, le lendemain de la confirmation de l'inspection, pour me dire « qu'un camion avait reculé dans l'auto » et qu'il ne pouvait donc plus me la vendre. Évidemment lorsque j'ai demandé des nouvelles quelques semaines plus tard, silence radio. Pas mal certain qu'on me l'avait promise à un prix trop bas.

Hans Max P

Friendly staff, cars are great. Down 2* because they did not explain all the charges added to the purchase and found them only at the delivery.

insulationking

(Translated) I call, it does not answer. I leave a message that does not call back. I write on messenger and google and no response. The vehicle has been on display for several months, I wonder if they really want to sell it. (Original) J’appelle, ça ne répond pas. Je laisse un message ça ne rappelle pas. J’écris sur messenger et sur google et aucune réponse. Le véhicule est affiché depuis plusieurs mois, je me demande s’ils souhaitent vraiment le vendre.

Cherif Diallo

(Translated) Stay away from this dishonest consumer. If you buy their vehicle it is at your own risk. (Original) Eloignez vous de ce conscessionaire malhonnete. Si vous achetez leur vehicule c est a vos risques et perils.

Jonathan L. Bourgeois

(Translated) Case concluded in 2 days !! I sold my vehicle to Palmer Auto. The buyer Martin was very professional, courteous and quick in exchange, in addition to great availability. A1 sales experience! (Original) Affaire conclu en 2 jours!! J’ai vendu mon véhicule à Palmer auto. L’acheteur Martin était d’un grand professionnalisme, échange courtois et rapide en plus d’une grande disponibilité. Expérience de vente A1!

Nemish Mehta

Sold a used car and was very happy with the service I received. Mr Martin Lacombe was very helpful and courteous. It was very easy to deal Mr Martin, I will recommend Mr Martin Lacombe anytime to any one interested in buying or selling a used car.

Coralie Dubois

(Translated) Wonderful service, the vehicle was clean and like new, they even bothered to replace the battery for us before handing over our keys. The transaction went smoothly and very quickly, I was pleasantly surprised at the quality of the service received and would happily return. Thank you Mrs. Vallée! (Original) Merveilleux service, le véhicule était propre et comme neuf, ils avaient même pris la peine de remplacer la batterie pour nous avant de nous remettre nos clés. La transaction s'est effectuée sans accroches et très rapidement, j'ai été agréablement surprise de la qualité du service reçu et j'y retournerais avec plaisir. Merci Mme Vallée!

KETUL SHAH

I am new to this city. And was looking for car, and came across this Palmer auto and Martin Lacombe and his team gave me great service for my first car in this country. Made my experience so great I recommend my friends. They make buying experience so easy and smooth for me and help me out with few of the other things to deal while buying car, like insurance , and other road side assistance.

Nica Fernandes

Awesome experience, very professional and understand my needs. I've delt with them before and no regrets at all. Loving my car!! Absolutely recommend!!

Jubejube 302

Palmer Auto has to be one of the best destination for buying retail cars in the west island! Polite staff, prompt on communication with customer(s) (me) ????, they even accepted me and i have had pretty bad credit! They accept 1st, 2nd and 3rd chance credit! I was super happy driving away in my 2015 subaru. Clean beautiful semi new car. I was also greeted by a really beautiful sales woman ???? ????. I walked away a very happy customer.

Michel Chammas

(Translated) It's ok just a saleswoman, service is ok (Original) C'est correct juste une vendeuse, service c'est correct

Jessica Morin

great place and very professional. They work hard to make the customer happy. Kris was great and so helpful!

PRAKASH MUNGRATI

I bought a Highlander 2019 couple of days ago , i am happy with their services .

Michel photographe d`Ahuntsic

(Translated) Very weird as a place just a salesman, no more staff in the back garage, I don't trust it (Original) Très bizarre comme endroit juste un vendeur, plus de personnel dans le garage arrière, sa m'inspire pas confiance

Geneviève Grondin

(Translated) I had a problem with the vehicle only a week after purchasing it. Chris quickly took matters into his own hands and lent me a courtesy vehicle. With the mechanic's assessment, I still preferred to be reimbursed. Everything went well for me, thank you for the service. (Original) J'ai eu un problème avec le véhicule seulement une semaine après l'avoir acheté. Chris a rapidement pris les choses en main m'a prêté un véhicule de courtoisie. Avec l'évaluation du mecanicien j'ai quand même préféré être remboursé. Tout s'est bien déroulé pour moi, merci pour le service.

Davoud Shahriari

You did not completely repair the hood of the car. There are still a lot of scratches. I will definitely take a photo and share it here. In my opinion, rusting a car is not for beauty. If I do not fix it sooner, the car will have to be scrapped next winter. When I bought the car, you said that the engine and transmission have a one-month warranty. After 2 weeks of buying the car, I called you for the engine, and you told me please go to the Honda dealership and repair the engine yourselves. I bought the car from Auto palmer no the Honda dealer. You are in charge of the car before one month. The Honda dealer didn't have time to fix it and all the Christmas holiday my car was in the garage. I couldn't use it. Commit to at least one month warranty.

Jean-pierre Dubois

(Translated) I presented myself there just to have a look and I left with a car. Small business but very friendly. The owner Chris Palmer served me and despite some technical problem it went very well. He provided me with all the carfax papers and saaq inspection. The repair was done. The vehicle is in very good condition and I am happy. I recommend looking on his website first if you are looking for a used car with good service. (Original) Je me suis présenté la juste pour allé voir et je suis reparti avec une voiture.petit commerce mais tres amical.c est le proprio chris palmer qui ma servie et malgré quelque probleme technique cela c est tres bien passé. Il ma fournie tout les papiers carfax et inspection saaq.les reparation faite.le véhicule est en très bonne etats et je suis heureux.je recommande de regarder sur son site en premier si vous rechercher une voiture usagé avec bon service.

Denis Levesque

(Translated) Excellent service with our saleswoman Dominique Vallee. We found the vehicle we were looking for. Thank you !! (Original) Excellent service avec notre vendeuse Dominique Vallee. Nous avons trouvé le vehicule que nous cherchions. Merci !!

Francois Claude

(Translated) Broken promises (Original) Promesses non tenues

Caroline Bergeron

(Translated) Very bad experience !!! They are dishonest and disorganized in addition to being speechless and thief! I gave 1 deposit for 1 car and after they no longer answered the phone, I was told that the seller was no longer working there and that the car had been sold to someone else! (Original) Très mauvaise expérience!!! Ils sont malhonnêtes et désorganisés en plus d'être sans parole et voleur! J'ai donné 1 dépôt pour 1 auto et après ils ne répondaient plus au téléphone,on m'a dit que le vendeur ne travaillait plus là et que l'auto avait été vendue à quelqu'un d'autre!

CRISTIAN MANRIQUEZ

(Translated) On July 9, 2018, I went to buy a 2007 Honda Civic. I requested to install a remote starter which would be included in my financing. They asked me to give a deposit of $ 300 to do the starter legwork while we received the funding response. Eventually the funding didn't work and they wouldn't return my deposit to me and saying that the amount didn't even cover the costs incurred. Really diggers. I have already made a complaint to the consumer protection office and probably I should go to court to get my money back. (Original) Le 9 juillet 2018, je suis allé acheter un Honda Civic 2007. J'ai demandé installer un démarreur à distance qui serait inclus dans mon financement. Ils m'ont demandé de donner un dépôt de 300 $ pour faire les démarches du démarreur pendant qu'on recevait la réponse du financement. Finalement le financement n'a pas fonctionné et ils n'ont pas voulu me retourner mon dépôt et disant que le montant ne couvrait même pas les coûts encourus. Vraiment des creuseurs. J'ai déjà fait une plainte à l'office de protection de consommateurs et probablement je devrait aller en justice pour récupérer mon argent.

Jean Bolduc

(Translated) Very good customer service. They even picked me up in Lachine since I no longer had a vehicle! Of course, I'll check their inventory for a future purchase. (Original) Très bon service à la clientèle. On est même venu me chercher à Lachine puisque je n'avais plus de véhicule! C'est sûr que que je vais consulter leur inventaire lors d'un prochain achat.

Lise Caron

(Translated) Excellent! I liked the service and the welcome. I recommend it without hesitation. (Original) Excellent! J'ai bien aimé le service et l'accueil. Je le recommande sans hésitation.

Dave Ranger

Great staff. After buying my car, I had some issues with my planned insurance provider. They stayed after closing hours and helped me find a new provider. The next time I need a car, I'm coming back here first.

Mrs. Pattee

Professional, helpful and honest. Dominique was great and I want to thank her!

Allan Abitbol

I bought a used honda a couple of days ago & Chris as well as the wonderful Sandrine went to great lengths to make sure everything went smoothly with my purchase this being a first big purchase of mine I was initially nervous but Chris & his team with all honesty have been more than helpful with the information provided & whenever there was a problem needing to be addressed Chris did not hesitate to take care of it with ease. Would most definetly recommend all to come have the same experience I had.

Samco Printing

clows and unprofessional.

Haissam Chamli

(Translated) After sales service to be corrected (Original) Service apres vente a corriger

alex canon

They don’t deserve a 1 star. Stay away from this store. I had bad experience.

Sarab Pannu

Hi, Staff is good and communicating very well. Dominique, she is so nice to us and tell everything in detail. I recommend to people to deal with them. Thank you

Anastasia Saleeb

Cheaters

MARC BOCTI

(Translated) Excellent (Original) Excellent

Kamel Laouier

(Translated) I found the car I looked for. Good welcome and good service. Thank you for Mr Franco (Original) J’ai trouvé l’auto que j’ai cherché. Bon accueil et bon service. Merci pour Mr Franco

joseph midy

(Translated) It offers excellent customer service. (Original) Il offre un excellent service à la clientèle.

Pierre Lattaro

(Translated) A real specialist in used vehicles !!! We found the perfect vehicle for me and at the best price !! I recommend to everyone !!! (Original) Un vrai spécialiste des véhicules usagés!!! On a trouvé le parfait véhicule pour moi et au meilleur prix!! Je recommande à tous!!!

Noah Ennis

Taken very good care of, would definitely recommend!

Derek Frezell

I know Chris his family took me in when I didn't have anyone he would give you the shirt off his back I wouldn't go anywhere else or trust anyone else if I needed a good car.

Mike Dutton

Highly recommend Palmer auto. The team made my son's first experience buying a car perfect!! Can't thank Chris and the team enough for their high level of service and follow up. A+

Serge Chhabra

Chris and his team really know what they are doing - I have sold several of my privately owned cars to Chris and he always be honest and fair. He's got a great team over there.

Benjamin Williams

I recently went to sell my car online. When Martin Lacombe from Palmer Auto first reached out to me, I was reluctant to do business with a dealer. I was expecting the worst. Instead, I the best car experience I've ever had. Martin was absolutely excellent. Martin provided clear communication, and was transparent and honest throughout the process. We moved forward with a fair price and I sold my car within 24 hours of posting it. I would strongly recommend Martin to anyone either buying or selling. Truly exceptional.

AUTO 20 OUEST

(Translated) Excellent business partner did not hesitate (Original) Excellent partenaire d'affaire n'hésité pas

Jennifer Goddard

Successful car transactions, especially during a pandemic, require clear & prompt communications from both buyer and dealer. Chris, Rick & Jeff were all on time, knowledgable, answered my questions, and went out of their way, even after hours. Car brought to my home for test drive and final delivery, impeccably clean, with Carfax and maintenance record, seamless license/registration. Hadn’t bought a car in years, wasn’t looking forward to the usual hustle/hassle, very happy that didn’t happen. Love my Honda, would definitely recommend Palmer.

Mam Vea

(Translated) Bad experience. I made a reservation for a car and made a payment of $ 200. 3 weeks I waited for a car that did not exist. Thank you at least that I have refunded. If anyone of you has had a good of Franco, I am happy for you, with me he has been a bad honest person. ???????????? (Original) Mauvaise expérience. J'ai fait une réservation pour une voiture et j'ai fait un payement de 200$. 3 semaines j'ai attendu une voiture qui n'existait pas. Merci au moins que je m'ai fait remboursé. Si quelqu'un de vous avez eu un bon de Franco, je suis content pour vous, avec moi il a été une personne mal honnête. ????????????

Yeprem

One of the worse dealerships out there. I bought a car from them and the side mirrors were a bit loose and shakey. They told me to not worry about it because they will fix it and they signed it in the contract. A week later they call me to bring in the car and i did. The following day i go pick up my car and i come to realize that my side mirrors are completely destroyed.. they melted the plastic of my side mirrors and put foam inside of it which got behind my mirrors and i lost all my features of closing my side mirrors and adusting the angle of mirror from the inside. I lost a very important safety features because both of my mirrors are facing upwards so i can't even change lanes.. Do you know what was the sales person respone? "We can't do anything about it, we fixed it".. it was more like you created more problems and ruined the aesthetics of my car. What a terrible customer service! I will upload pictures comparing the before and after. Just do yourself a favor and stay away from this dealership

Giks Kass

(Translated) I strongly advise against this place, they are not serious, calls never returned, poor follow-up of files, outstanding liars. I have been waiting for a reimbursement of $ 200 since December 2020, Dominique the employee never follows up on files. Another told me to have my check in the mail on March 11 but 3 weeks later I haven't received anything yet the mail is supposed to go from Montreal to Montreal. Refrain from doing business with them (Original) Je vous deconseille fortement cet endroit, ils ne sont pas sérieux, les appels jamais retournés, mauvais suivi de dossiers, des menteurs hors pair. J'attends un remboursement de 200$ depuis décembre 2020, Dominique l'employée, ne fait jamais de suivis de dossiers. Une autre m'a dit avoir mis mon cheque à la poste le 11 mars mais 3 semaines après je n'ai rien reçu pourtant le courrier est supposé se rendre de Montréal à Montréal. Abstenez-vous de faire affaire avec eux

adnan abueid

I stopped by to buy tires from them, nice ppl are working there. Will provide more details once deal with them more.

Diane Pontbriand

(Translated) Excellent service (Original) Excellent service

Serge sharlex

(Translated) I bought a vehicle and asked for alignment and a vehicle wash Bin lining was never made easy to see when the steering wheel is not straight and what about the really basic interior cleaning I had to entrust to a real cleaning expert in laval and in addition if you do not take the extended warranty ???????????????????????????? the answer I will call you back and no short call I am looking for another vehicle for my spouse but it is certainly not at this place. that my choice will stop. (Original) J ai acheté un véhicule et j avais demandé un alignement et un lavage du véhicule Bin l alignement n a jamais été effectué facile à voir quand le volant n est pas droit et que dire du nettoyage intérieur vraiment de base j ai du le confier à un vrai expert en nettoyage à laval et en plus si tu prends pas la garantie prolongée ???????????????????????????? la réponse je vais te rappeler et aucun appel bref je cherche un autre véhicule pour ma conjointe mais ce n est sûrement pas à cet endroit .que mon choix s arrêtera .