Reviews of Metro Nissan (Car Concessionaire)

Luis Miguel Cristancho

Be careful! you will have surprises in your invoice and/or in the final agreement. They strategically fill you with tons of papers to be signed the day of the delivery of your new car and you ended paying 10k more than negotiated previously. Avoid, avoid!

ramon deziel acosta

(Translated) Very good service thank you very much ???? ???? ???? (Original) Très bon service merci beaucoup ???? ???? ????

Tomasz Pawlik

Went to this Place to buy a Car for my Step Father Place is very clean they have a very good selection of cars used and new the staff is spot on they do anything to make you feel great and they don't push sales on you like in other places they rather help you make the best decision . William was the seller that was taking care of us he is really professional, Kind and he knows his stuff also Isabelle was taking care of the papers and SAAQ paper she was also super competent and very kind the Service we had was 100% Perfect I would never buy from other Car Dealer.i suggest if you want a Nissan car its a must go Location.

Martin PApl

bad service

Paddy Landreville

Very nice place to shop for a Nissan, the service dept is the best there is.

Heidy Patron

Good and fast service!!!

Priya Kapur

Only cares about business. Typical car dealership. Does not care about you but rather sales so will ignore you if you come in looking like you have no money. Also, neglects your budget.

Mostafa Fadaee

Friendly staff, good services and fair fees.

Ahmed Khalaf

The best Nissan professional dealer in Montreal, thanks for Mr John from Sales and Isabella from financial management.

Mayurran Selliah

Really great service! They truly care about customer satisfaction. I will highly recommend it. Last time I went there I met with Vithusan, he gave alot of helpful freindly tips. I left the dealership satisfied.

Rémi Jean

(Translated) Nice welcome. We feel that we take care of you. Before and after;) …

Devon M (Devon)

I had a horrible experience with this dealership. Although it's a long story, the summary is that because they LOST my information I had to pay 800$. I wish I was joking but the service manager came, took information on the damage of my car, took pictures, and even said that the accident wasn't my fault. However, he lost the information and they refused to cover the damage. I will never buy another Nissan vehicular again and I suggest you don't as well.

Roen Higgins

I was shopping for a crossover SUV, when a friend reccomended the Nissan Qashqai. Went to test drive it. When I arrived Sam Dib was hospitable and cordial. He answered all my questions and cut out the fluff. He made me feel like the burden of car shopping during a pandemic was lifted off my shoulders. He didn't distract me or try to push any other car on me. Finally it was the test drive. If you're looking to buy a Nissan and want a person with integrity and listens to what you want and need? Sam's the Man.

Nazanin Rostami

We have got the best service ever! with their sales group. If you want to buy or lease Nissan do not hesitate to go there and ask for Danila Kharamov, he is so competent and have a great attitud. He is there to give you the best possible options that fits you. He is fare and trustfull with great sense of customer service! Thanks a lot!

Electro Bro

Very nice dealership with friendly sales consultants. Go and see Vithu to have an achieved smile when leaving with a good deal.

Fouad Allali

(Translated) They are there for business! It is paid dearly. The labor is the same to change a tire or check your injectors !! …

Julie Cloutier

(Translated) Excellent customer service! William Hudon took the time to properly assess our needs to help us make the best choice for our family. He took all his time to answer all our questions. Our choice finally stopped on the Nissan Kicks and we love it! (Original) Excellent service à la clientèle! William Hudon a pris le temps de bien évaluer nos besoins afin de nous aider à faire le meilleur choix pour notre famille. Il a pris tout son temps afin de répondre à toutes nos questions. Notre choix s'est finalement arrêté sur la Nissan Kicks et nous l'adorons!

Benoit Royer

(Translated) Very good place to shop your vehicle. The salespeople are courteous and the service is great. I go and will go back for sure. (Original) Très bonne endroit ou magaziner vôtre vehicule. Les vendeurs sont courtois et le service est super. J'y vais et va y retourner pour sûr.

H I

I have been a very happy Metro Nissan client for 3 years and i am very satisfied with the great sales and service dept. I just picked up my great 2016 Juke and i highly recommend Metro Nissan to everyone!

Nancy Livernoche

Had an app at 1030 this morning for tire change. It's 1140 and work has not even been started. The service department told me that I was lucky that have brought the car in at least. Not impressed with schedule time.

Deliciouz Deli

Very professional. Speedy and reliable services.

kay ojuri

On time

Fred matha

Nice place to visit.

Ivaylo Toshev

Very professional and polite personnel. Great deals.

william keighan

(Translated) Completely poor service, they are lah just to make money while their car in their dealership was basic at the same price as a fitted one that was ridiculous. We couldn't even do a test drive. I sincerely do not recommend this dealer. (Original) Service complètement médiocre, ils sont lah seulement pour se faire de l’argent tout leur auto dans leur concessionnaire était de base au même prix qu’une équipé c’était ridicule. On n’a même pas pu faire d’essaie routier. Sincèrement je ne vous conseille vraiment pas ce concessionaire.

regis mantha

(Translated) Twice there calls me, it's me telling me who have very good deals once there no.good service does nothing there to give you good discounts to beat the competition I had told them the prices of designed and offered me a used tank at 60 per less more expensive and less well equipped I told them that when I was 25,000 on a car I would prefer it not to be white and the salesman William was offended by my answer and tells me that if the best that can do and that I should go see the other place 0 professionalist big loses time I strongly advise against !!! ... (Original) Par deux fois y m'appelle c est moi en me dise qui ont des très bon deal une fois sur place pas.de.bon service y font rien pour te.donne des bon rabais pour bat la concurrence je leur avait dit les prix du conçurent et y me propose un char usage a 60 par moins plus chère et moins bien équipé je leur dit que temps quand m'être 25000 sur une voiture je prefaire qu'elle sois pas blanche et le vendeur William s'offu de ma réponse et me dit que si le mieux qui peut faire et que je devrait aller voir l'autre place 0 professionneliste grosse perde de temps je vous déconseille fortement !!!...

Jean-Philippe Tremblay

Good cars, bad service

Michel Savoie

(Translated) serious deterioration of service noted from me is this a coincidence ???? …

Michel Guérin

(Translated) Not too good service (Original) Pas trop bon service

Estelle

Under the new management Metro Nissan has turned around. I have had issues in the past with service but now they have turned around. The Service Manager makes sure that his customers are looked after each and every time, no more problems. I have recently moved and no longer use them for my Nissan Quest

Daniel Ouellet

(Translated) I advise you to shop. Easy to find better elsewhere. (Original) Je vous conseil de magasiner. Facile de trouver meilleur ailleur.

Vanessa

Danila Kharamov gave us exceptional service when helping us with our Nissan Rogue lease. He took the time to properly explain the process from beginning to end. A big thank you for your great service!

DOUG MORTON

I found it very polite and accommodating.. Staff very helpful and service very professional.. Have always dealt with my dealer for servicing..

Nonette Lunar

I purchased my Juke 2013 and 2014 here and i have been very satisfied with my cars and the sales and service dept! I would highly recommend Metro Nissan in Lasalle!

linda b

I just had the BEST service and experience at Metro Nissan in Lasalle! My salesman Michael was so helpful and answered all my questions. I love my new Pathfinder and even met the very nice General Director Sam Dib! I will be returning for my servicing and would highly recomend Metro Nissan

Créations Pierre-Nicolas Côté

(Translated) The dealership closed its doors on Saturday 4pm, we went to see a car outside 2 minutes and they all left by blocking the parking lot and by the fact ourselves and our car! Bravo !!! the police managed to reach the owner, and the latter came to us, grumbling without even speaking to us. We were expecting an apology, especially since we were coming to buy a new Nissan Leaf! We will go buy it elsewhere. Also, if he still tries to do business with this dealer, a tip: be sure to leave before 4 pm! (Original) Le concessionnaire fermait ses portes le samedi 16h, nous sommes allés voir une auto à l'extérieur 2 minutes et ils sont tous partis en barrant le stationnement et par le fait même nous-mêmes et notre auto ! Bravo !!! la police a réussi à rejoindre le propriétaire, et ce dernier est venu nous ouvrir en bougonnant sans même nous adresser la parole. Nous nous attendions à des excuses, d'autant plus que nous venions pour acheter une Nissan Leaf neuve ! Nous irons l'acheter ailleurs. Aussi, si jamais il vous tente encore de faire affaire avec ce concessionnaire, un petit conseil : assurez-vous de quitter les lieux avant 16 h !!!

Michel Plante

Good after sales service

Patrick Poupart

(Translated) We were canceled the purchase of a vehicle by the representative in the used vehicle department AFTER having signed the purchase contract and AFTER obtaining credit approval only because we refused to buy them a guarantee . They then put the second-hand vehicle back on sale with the inflated price including their warranty Definitely a big disappointment and obviously the last place that I recommend for a purchase of used vehicle. (Original) Nous nous sommes faits annuler l'achat d'un véhicule par le représentant au département des véhicules d'occasion APRÈS avoir signé le contrat d'achat et APRÈS avoir obtenu l'approbation au crédit uniquement parce que nous avons refusés de leur acheter une garantie. Ils ont ensuite remis en vente le véhicule d'occasion en question avec le prix gonflé incluant leur garantie Définitivement une vive déception et évidemment la dernière place que je recommande pour un achat de véhicule d'occasion.

KiKi

I am sooo happy and satisfied with the amazing service from William Hudon! He was totally transparent about everything. Gave me all the information and let me take my time to make my decision with no pressure. It was my first car purchase and I was worried about a few things. He took the time to explain everything to me and reassured me. I am sooo happy with my purchase!! I love my car!!!

David Catriel

Friendly and knowledgeable pre-sales service.

Shelly and family

Great customer service. Bought my car from Sylvain and William and it was great overall service????

G M

Excellent service dept. Very knowledgeable.

Gaily McLarens

Seriously...Metro Nissan is simply #1. Who can imagine life without Metro Nissan ?

Luc Chantelois

(Translated) Good service ! (Original) Bon service !

Cedric Mariano

(Translated) A very good experience serving Metro Nissan. I bought my Versa Note from another dealership but Metro Nissan did everything to fix my problem. I especially thank Marc André for his professionalism and unfailing availability. Thanks also to the mechanics. I highly recommend you to do your Nissan maintenance with them. (Original) Une très bonne expérience au service de Metro Nissan. J'ai acheté ma Versa Note chez un autre concessionnaire mais Metro Nissan à tout fait pour régler mon problème. Je remercie tout particulièrement Marc André pour son professionnalisme et sa disponibilité sans faille. Merci également aux mécaniciens. Je vous recommande fortement de faire votre entretien Nissan avec eux.

alison meehan

Ask for William Hudon...he brought patience, humor and overall excellent service throughout the recent test drive & purchase I recently made at Metro Nissan. We had a blast color customizing my new Nissan Kicks together. His quick responses to my aftercare questions were also really appreciated :)

Alberto González

Good service by Danila

Allan Fefergrad

Their service department is too quick and eager to replace parts which do not need to be changed. They seem to be very lazy and not very willing to do the proper investigation and get to the root of the problem. Be very careful when servicing your vehicle at Metro Nissan and question every item on the estimate!

maya

I bought my car from Nissan Lasalle in September 2014.I was very pleased and very happy with the way the salesman treated me and my husband.They were very honest with me and didn't pressure me to buy any extended warranty.The car they sold me was in top shape and I didn't have any problems until August 2015.My muffler was making a weird sound so I decided to go to Nissan Lasalle to have it repaired.Ive had mufflers repaired in the past and I know the price is always between 300-600$ .I took an appointment and the guy at the counter told me to bring the car right away and so I did.After examining my car the guy tells me it's the muffler and it needed to be changed I said no problem how much would it cost me and he replied 800$ plus taxes .I said wait whaaaaaattt almost 1000$ to replace a muffler????u have got to be kidding me!He told me that he didn't have the vintage muffler and that he had to use and original part and that's why it was that expensive .I asked my husband to take back the car from them because these people are a bunch of crooks!When my husband picked up the car the guy was like oh well I made a mistake it's 800$ including tax my husband said no thank you we will take our car somewhere else.We took our car to another garage store and they charged me 500$ tax included (the muffler is brand new) and the service was wonderful he even checked my whole car to make sure no other parts where defective.I'm currently shopping for a second car and I wanted to use Nissan Lasalle but after this experience I felt like they were taking me for an idiot.Before going to Nissan Lasalle I checked their reviews and I saw a lot of unsatisfied customers but since I was happy with the way they treated me I decided to give them a chance .Unfortunately I don't trust them anymore and it's such a shame

Genaro Gonzalez

Very good

Maegan Murphy

My grandmother bought her car here. They were so accommodating. Our sales representative Stéphane Sigouin was so attentive and and took really good care of us. An overall great experience.

Michael G.

They really work hard to make you happy

Henri Zafrani

Great!!

A-Lise NK

(Translated) 19-10-2018 I would like to come back to the notice posted on Wednesday (without modifying it because it faithfully reflects my customer experience at the time) to update the updates of the last 2 days. Wednesday night, I come back to pick up my car on the way out of work and find with surprise that I don't have to pay the $ 69 that I expected to pay. Since the service is closed, I suppose it is a commercial gesture of amendment and even if I still have it a little bad, I decide to mitigate the same evening my negative comment of the morning on Google. After all, it may not be worth the 2 hours (and professional meetings) lost ... it is a mark of respect for my wasted time and I appreciate the gesture. Only when I start my car, 2 lights come on although they never came on and it is now impossible for me to recharge my battery (fortunately it was full in the morning) ... I therefore change my mind ( for the post on google) and decides to call them the next day. I spoke to the manager of the site who had meanwhile taken the trouble to respond to my Google comment ... he explained the misunderstanding to me again (internal, because want-not ... it's not for the customer to wipe the casts of a misunderstanding between 2 colleagues) but apologized and his apologies were sincere. That in my eyes ... is still worth more than $ 69 which they pardoned me and I thank them for it. Make no mistake, I am not spitting on the commercial gesture of the day before. He told me to bring my vehicle for the sighted people the next day. I accept, a little suspicious (I have to admit I'm still chilled by the experience of leaving my car in good condition and getting it "messed up") But they made amends yesterday, deserve despite everything a second chance. This morning, I drop off (rather reluctantly) my car ... and am delighted to have collected it as I have always known it. I will therefore go from 1 to 3 stars and give myself the chance to observe in the long term before giving myself a final opinion on the service to recommend it (at least, I do not recommend it ... it is already it) -------- 17-10 It is a pity that it is not possible to rate zero stars. What abominable service !!! I called the day before to make an appointment, it is not. I show up in the morning at 8:30 am and explain the reason for my visit (though already explained by chat and by phone the day before). Leave my car for a battery check (I work downtown so it suits me to only pick it up at night) and ask a question to connect my phone to the Nissan Carwings system. I am told "no problem madamr, it will not be long .... the technician will come and answer you". 1h30 (and 3 reminders) after ... when I am overwhelmed because my working day is ruined and I demand to be accompanied to the metro ... I am given the keys to my vehicle, telling me "c 'is good, we have checked everything is perfect ... we will get you the invoice and the credit details that have been checked. In other words, what I waited for 1h30 (a very small response of 2min for my connection to Carwings) is still not satisfied. They tell me that there is a misunderstanding. Lie .. (at each raise, I made it clear that I just wanted my connection and that if it was long, I could come back to have it in the evening at the same time as I get my car) I point it out to the manager who pleads incomprehension by bringing to witness the one who served me and unfortunately cannot deny that I am right. The truth ... they tried to hide their meat by checking my battery quickly, except that it was not at all what I had asked for ... nor believed that I wanted. Glodplating is not synonymous with great (but rather bad) customer service. Wrecked working day. If we took into account the opportunity cost that this represents ... I shouldn't even have to pay that bill. Nissan owes me the money. In short, my advice: FLEE !! Never go there ... (Original) 19-10-2018 Je me permets de revenir sur l'avis posté mercredi (sans pour autant le modifier car il reflète fidèlement mon expérience client d'alors) pour mettre à jour les update de ces 2 derniers jours. Mercredi soir, je reviens prendre ma voiture en sortant du travail et constate avec surprise que je n'ai pas à payer les 69$ que je m'attendais à payer. Puisque le service est fermé, je suppose que c'est un geste commercial d'amendement et même si je l'ai encore un peu mauvaise, je décide de mitiger le soir même mon commentaire négatif du matin sur Google. Après tout, il a beau ne pas valoir les 2h (et les meetings professionnels) perdus... c'est une marque de respect de mon temps gaché et j'apprécie le geste. Seulement lorsque je démarre ma voiture, 2 voyants s'allument alors qu'il ne s'allumaient jamais et il m'est désormais impossible de recharger ma batterie (heureusement qu'elle était pleine le matin)... je me ravise donc (pour le post sur google) et décide de les appeler le lendemain. J'ai parlé au responsable du site qui avait entretemps pris la peine de répondre à mon commentaire Google... il m'a re-expliqué le malentendu (interne, car veut veut-pas...ce n'est pas au client d'essuyer les plâtres d'une incompréhension entre 2 collègues) mais s'est excusé et ses excuses étaient sincères. Ça à mes yeux... vaut encore plus que 69$ dont ils m'ont graciée et je les en remercie. Qu'on ne se méprenne pas, je ne crache pas non plus sur le geste commercial de la veille. Il me dit d'apporter mon véhicule pour les voyants le lendemain. J'accepte, un peu méfiante (je dois reconnaître que je suis quand même refroidie par l'expérience d'avoir laissé ma voiture en bon état et de l'avoir récupérée "détraquée".) Mais ils ont fait amende honorable hier, méritent malgré tout une 2è chance. Ce matin, je dépose (plutôt réticente) donc ma voiture .... et suis ravie de l'avoir récupérée comme je l'ai toujours connue. Je vais donc passer de 1 à 3 étoiles et me laisser la chance d'observer sur le long terme avant de me faire un avis définitif sur le service pour le recommander (au moins, je ne le déconseille pas...c'est déjà ça) -------- 17-10 C'est bien dommage qu'il ne soit pas possible de noter zero étoile. Quel service abominable!!! J'appelle la veille pour prendre un rdv il ne l'est pas. Je me pointe le matin à 8h30 et réexplique la raison de ma visite (pourtant déjà expliqué par chat et par téléphone la veille). Laisser ma voiture pour un contrôle de batterie (je travaille downtown donc ca m'arrange de ne venir la chercher qur le soir) et poser une qiestion pour connecter mon téléphone au système Nissan Carwings. On me répond "pas de problème madamr, ce ne sera pas bien long....le technicien va venir vous répondre". 1h30 (et 3 relances) après...lorsque je suis excédée parce qur ma journée de travail est foutue et que j'exige de me faire accompagner au métro... on m'apporte les clés de mon véhicule en me disant "c'est bon, on a checké tout est parfait... on va vous sortir la facture et le détail de cr qui a été vérifié". Autrement dit, ce pour quoi j'ai attendu 1h30 (une toute petite réponse de 2min pour ma connexion à Carwings) n'est toujours pas satisfait. Ils me répondent qu'il y a ru malentendu. Mensonge..(à chaque relance, j'ai birn préciser que je voulais juste ma connexion et que si c'etait long, je pouvais repasser pour l'avoir le soir en même temps que je récupère ma voiture) je le fais remarquer au responsable qui plaide l'incompréhension en prrnant a témoin celle qui m'a servi et ne peut malheureusement nier que j'ai raison. La vérité... ils ont essayé de masquer leur boulette en checkant ma batterie vite fait sauf que c pas du tout ce que j'avais demandé...ni cr que je voulais. Glodplating n'est pas synonyme d'excellent (mais plutôt de mauvais) service client. Journée de travail bousillée. Si on tenait comptr du coût d'opportunité que ca représente...je ne devrais même pas la payer cette facture. C'est Nissan qui me devrait de l'argent. Bref mon conseil : FUYEZ!! N'y allez jamais...

OLGA BELYAKOVA

I have been trying to book an appointment to change tires for 3 weeks. Never got a chance to speak to a real person. It looks like they just ignore you not returning calls. Thinking to switch to somebody else.

Fred

I was not pleased with my visit to the service at Metro Nissan, LaSalle! It was oil change and had to pay over $234 with other estimate to be fix in the near future over $2,000. I never had any problem with my car before the service visit. Only I may needed to change the brake pads and it was not even mentioned in the $2000 estimate. Never again. It was my 1st visit and it is my last.

PUNISHER HOSTILE

Nice and very friendly staff.

Brian

I have been a long time Metro Nissan client and love the cars, the sales and service dept! I would highly recommend Metro Nissan to everyone!

Dima Moraru

Ok

Jean-Christophe Duperron

(Translated) I had battery problems on my car and towed late at night. The next day they immediately called me at the opening to give me news. And as promised they called me back immediately to give me the follow-up. My car was ready the same day! A simple and courteous service! And unparalleled speed! A little expensive for a simple inspection / battery charge. Thanks for this troubleshooting. (Original) J'ai eue des difficultés de batterie sur ma voiture et remorqué tard la nuit. Le lendemain ils m'ont immédiatement appelés à l'ouverture pour me donner des nouvelles. Et comme promis ils m'ont rappelé immédiatement pour me donné le suivi. Ma voiture était prêt le jour même! Un service simple et courtois! Et un rapidité hors pair! Parcontre un peu chère pour une simple inspection/charge de batterie. Merci pour ce dépannage.

Mike B

Great experience with William Hudon who really took his time to show me everything I'd need to know about the new Rogue. Wasn't pushy at all, very professional and friendly. So far, I'm very happy with my new car. Thanks William!

Dustin Syvret

Very slow service

alain couture

(Translated) Good reception, good services, and respect for customers, and good price (Original) Bonne accueille, bon services, et respect des client,et bon prix

Judy Reid

Needed the back cover of passenger side mirror because someone stole it from my brand new mirror. Paid 90$ for new mirror ...they quoted me 200$ just for the back cover???

Chris Scott

Very bad service all around.

abdelmalek oulhaci

(Translated) Very good service is fast (Original) Un Très bon service est rapide

Sandy Joseph

This was my first experience with Metro Nissan in Lasalle and it was a great one! I was impressed with the professionalism and never felt pressured! I was offered alot of options to meet my needs and my budget. I will return for servicing and highly recommed Metro Nissan to everyone!

tianna ternynck

I just purchased my first car at Metro Nissan in Lasalle and I am so happy!! My salesman Don was really helpful and explained everything that I needed to know about my new Micra and Francisco was great explaining the financing and insurance that was recomended! I would recomend everyone to go to Metro Nissan!!

dex bloodyboy

(Translated) Indeed, like several other dissatisfied customers, we keep up the pace .... pitiful service, one week delay for a wheel beiring .... two appointments to have a small problem checked ... worse service "ever" at a dealership ... I had Honda, Acura, Chevrolet and they are very far ahead with incredible dates ..... I will return to Touchette, in Verdun ... they took me the next day at 3:30 pm .... and lower hourly rate !! I would be ashamed !!! Too bad, me who lined up to stay with the Maxima family ... (Original) Effectivement, comme plusieurs autres clients insatisfaits, on garde la cadence....service pitoyable, délai d'une semaine pour un beiring de roue....deux rendez-vous pour faire vérifier un p'tit problème...pire service "ever" chez un concessionnaire...j'ai eu du Honda, du Acura, du Chevrolet et eux sont très loins devant avec des plages de rendez-vous incroyables.....je retournerai chez Touchette, à Verdun...eux m'ont pris le lendemain 15:30....et taux horaire plus bas!! J'aurais honte !!! Dommage, moi qui s'enlignait pour rester chez la famille Maxima...

PJ LC

(Translated) Very bad service To avoid absolutely !!! (Original) Très mauvais service A fuir absolument !!!

Sergice Cer

(Translated) I bought a used car, before buying, I drew the seller's attention to the fact that it is impossible to fix the license plate, he promised that the problem would be solved, after 3 days i came for the car, it stayed …

Clifford Murrin

Said I needed repairs of $2200.which I didn't need had it verify a caa garage

JEAN GUY BONIN

(Translated) Really bad service after three days of meeting requests and leaving a message so that I will always be called back to make an appointment and radio silence no return call. I really don't think that I will give you my car PS: I was a new customer .... (Original) Vraiment mauvais service apres trois jours de demandes de rendez vous et laissé message pour qu'on me rappel toujours pour prendre rendez vous et bien silence radio pas de retour d'appel. Je ne pense vraiment pas que je vais vous confier ma voiture PS : j'étais un nouveaux client....

N S- EM

Good service but expensive

Lyne Galarneau

(Translated) My first experience at Nissan was excellent, I felt no pressure from the seller, his explanations were clear, his service impeccable. I will surely recommend your store to my knowledge. (Original) Ma première expérience chez Nissan fut excellente, je n'ai ressenti aucune pression du vendeur, ses explications étaient claires, son service impeccable. Je vais surement recommander votre succursale auprès de mes connaissances.

Stephane Beloche

(Translated) Buy my car (Original) Acheter ma voiture

Ecomm Long

Last tire change they sent me to another location. (N.D.G.). This was after calling and trying to book an appointment for a few days. N.D.G. was pretty empty, but they took it a while to sort everything out, and then do the tire change. Today, they made an appointment but forgot to bring the tires back from N.D.G. So, I have to take another day to get the tires changed tomorrow. No one on staff took the time to confirm of they had the tires first. Very unprofessional.

Leonard Mintz

Thank you for your kindness and precious help! Even if I didn't purchase my car from you, I will lease the next one at Metro Nissan. Great thanks to your service team!!!

Claudia Win

(Translated) Poor service, we buy a full option car we are badly advised by the seller. During service, we put the wrong tires on our car, they forget what is included and are not included in our contract. Never a call back from the manager and the person responsible for the appointments did a catastrophic job. Whether for purchase or maintenance. garage to avoid at all costs !!! (Original) Service médiocre, on achète une voiture full option on est mal conseillé par le vendeur. Lors du service, on met les mauvais pneus sur notre voiture, ils oublient ce qui est inclus en ne l'es pas dans notre contrat. Jamais de rappel du manager et la personne responsable des rdv fait un travail catastrophique. Que ce soit pour l'achat ou l'entretien. garage à éviter è tout prix!!!

Igor Kobtsev

Bad service, say one thing - doing differently. Machine (2007) required investments after their service again and again. We wanted to change to a new Nissan Altima, but ran into problems - that we were forced to give up the new machine. As a result, the car got rid of and went to another dealer (Nissan) and now everything is in order.

Johanne Allard

(Translated) I am very satisfied with the service (Original) Je suis tres satisfait du service

Éric Bouchard

(Translated) Bad service .... I needed parts to repair my rogue. I arrived at 4:58 am and I was told that the parts closed at 4:30 am. Really not cool Nissan .... We are in 2018. At the price that a car costs, you are surely able …

Sri Vigneswaran

Nice place to service the car, i had an issue with my brad new Nissan Rogue the switch to adjust the side mirror was not working properly so i went there even i didn't buy my truck from this dealer. I came here because it was close to my home. The service adviser his name is AKSEL took care right away some to my car and checked the switch and took my car in same day and fixed it. The replaced the switch and it was working. And the best thing is it was free. Was done under warranty!!

Kevin Mack

I've been here a couple times to pick up some parts for my nissan, super friendly staff and a comfortable place to be, if you get your car serviced there you can sit on comfy couches and have coffee while you wait.

Emil Ivanov

Friendly and professional personnel.

Pira Sunt

Best experience ever. Got approved for a Sentra Nismo and had the keys in a matter of days. If you go there, ask for Vithusan.

Gianni P

Severe disconnect between the promises made by sales and the service department. The negative stereotypes of "car salesman" applies.

Raphaël Prémont

It's my last time there. First time I went to Metro Nissan, I was interested by a 2016 Maxima SR, Did a road test and it went well. Then we talked "numbers". Two hours later & 3-4 calls, the pre-owned vehicles manager told me Metro Nissan would Give me 4K-5K and maybe if he stretches big time: 6K for my returned car. In the Canadian black book my car was 12K, showed them the page, but nothing to do about it. I RAN AWAY. Week after Barnabe Nissan gave me my 12K (incl taxes, so 11K) and drop my price by 950$, gave me much stuff also. Maybe it's not about trying to screw me by 7000$, maybe they just know the market better. Nevertheless the issue is more about the service, because yeah sadly Barnabe Nissan was too far for me, so Metro Nissan here again. My car is new, lots of recalls but it's a new design and nothing major, so I wont complain. I was paying around 350$ of service each 6 months for 2 years and all those recalls paid by Nissan Canada to Metro Nissan. One day after a service, my neighbor calls me, tells me my car is swimming in oil. I moved my car to an independent garage in front of my house. He tells me the oil tank plug was incorrectly tightened up, took videos and pictures for me, told me I was lucky there was only one pint left, could have lost my engine on the highway. It cost me a new oil change, a full under body wash, my parking washed, a day of work lost, pair of shoes etc. I went to Metro Nissan with the video to ask for a free oil change in 6 months, nothing more, maybe excuses and I was kind. The other garage told me I should, knowing nobody touched that car in it's lifetime but Metro Nissan. Oh my god the service manager was so bad. He was acting like a victim in a trial, how can you tell me without a doubt that it is not you or another garage who lose it up, etc. etc. etc. WELL, first I AM telling you it's not a squirrel, me or somebody and second here it's about buying a 45 000$ car, paying thousands in service over time and expecting high standards service and commitment. I was with Acura and VW before, do you even have an idea how they react to secure a customer and make him happy when something goes wrong? You have no idea how horrible you are, I got much more than that with them! So you finally took my car for another 2 hours, made another recall (got paid by Nissan Canada again) to finally tell me you couldn't find an explanation without any doubt. I lost another 2 hours, I'm so fed up. Also frequently waited an hour (plus+) to get served. They are just there to make money. Absolutely No Customer service skills at all.

Linda Maislin

I have been a very satisfied Metro Nissan client for a long time and once again had a great experience purchasing my beautiful new 2016 Micra! One word descibes my experiences with Metro Nissan -INCREDIBLE!! Staff is very professional and I highly recommend both the great sales and service departments!

Maxime Bedard

Great service

E. Verret

Service is a 4 letter word at Metro Nissan. When I called to get an appointment to change my tires (they are stored with them) they gave me an appointment for 6 weeks later !!!!!! Now I called because my maintenance light came on for an …

Chris Williamson

Great service for our oil change

Rémy Lavoie

(Translated) No customer service, the employees are incompetent, the appointments are not respected, you arrive at the time of your appointment and the employee is absent, nobody informs you in advance and nobody on site can't help you. 0/5 (Original) Aucun service à la clientèle, les employés sont incompétents, les rendez-vous ne sont pas respectés, tu te présente à l’heure de ton rdv et l’employé est absent, personne ne t’informe à l’avance et personne sur place n’est capable de t’aider. 0/5

Billy Rangas

Great service!! Even during the tire rush and the stress with many clients, they still serviced my vehicle really quick with a smile on. I recommend this garage to anyone and everyone with a nissan

Joe Wroblewski

Scary when I get the bill.

Mincho Krastev

Always fast and reliable service. Bought our first new car here. :)

Boian Kolev

Staff is nice, got a pretty good deal on a used Mitsubishi RVR, satisfied with the service!

my cat Taz

Metro Nissan lasalle really good service and very friendly thay ancer any questions you may have about your car thay are always helpful no matter what the out come may be

S G

I went back to metro nissan and was asked to come in on Thursday Morning. I went in and left my car. On Thrusday afternoon I called to get some update, they mentioned they wont be able to work on my car on Thursday because they are running behind schedule. Given I have had a good experience with the service in the past I said no problem but I need my car the next day. On Friday June 28, I did not hear back from anyone so I decided to call around 11AM to get an update. I was told they are super busy but they will 100% call me back before the close at 2PM. At 1:45PM I did not get any update so I decided to go in Person and my car was still parked at the same spot I left it in and the service was closed. The least they could have done was to call me and give me an update. Now I am left with a car that is still not fixed and forced to go back another day. Very Unprofessional.

amel ben

(Translated) If I could have given a ZERO I would have done it. Don't waste your time and go somewhere else. I have been a customer for almost 9 YEARS with them two cars. CAROLINE gives me an appointment last Saturday for a rental transfer and was not there ... I was not even informed that she will not be there and NO ONE on site to take care of the rental transfer WOW. .. the receptionist invites me to come back monday lol ... monday caroline calls me don't even apologize and tells me that i can always go to another dealership ... more NEVER metro Nissan (Original) Si j’aurai pu donner un ZÉRO je l’aurai faite.Ne perdez pas votre temps et aller ailleurs. Je suis une cliente depuis presque 9 ANS chez eux deux voitures. CAROLINE me donne un rendez-vous samedi passé pour un transfert de location et n'était pas là...Je n’ai même pas été avisée quelle ne sera pas là et PERSONNE sur place pour s’occuper du transfert de location WOW ... la réceptionniste m’invite à revenir lundi lol...lundi caroline m'appelle ne S’EXCUSE MÊME PAS ET me dit que je peux toujours aller dans un autre concessionnaire...plus JAMAIS metro Nissan

MTL Y

For the purpose of getting money from u. I should go for Costco to repair my tires. Feeling of been cheated.

Ushi Alas

(Translated) We bring the car for one problem and they do another, they don't pay attention. Second time this has happened to us. (Original) On amène la voiture pour un problème et ils font un autre, ils font pas attention. Deuxième fois que ça nous arrive.

Réal Normandeau

(Translated) I know the place for about 20 years, they do all the major maintenance on my car. They are great in every way! (Original) Je connais l'endroit depuis environ 20 ans, ils font tous les entretiens majeurs sur ma voiture. Ils sont super à tous point de vue!

mai dung Nguyen

Today I had a really awful experience with the dealership's general manager, a mr Sam Dib. It was about an issue of free oil changes offered to me upon purchase of the vehicle by the salesman in 2011. I also bought an extended protection which included 4 coupons for free oil changes that were already used up. The offered oil changes have been used twice previously without problem. This time the service manager, mr Guy Tremblay was not sure and took me to see mr Dib. This man was arrogant and impolite the way he talked, after a few exchanges, he said he would "give" me those two last oil changes for free, "just a hundred dollars". I told him that he didn't have to "give" me anything because those were offered to me! I told him that i haven't met anyone rude at this garage before until today. At that he ran after me and shoved his finger at my face and told me that he no longer "gave" me those free oil changes. He acted rudely, proving by his actions that he was actually not fit for a position as his considering how he interacts with customers. That was completely unprofessional. I was disappointed because the other people at the service department are pleasant. I will not go back there.

Angrydan Lavoie

Very good service!

Debbie Decher

Social distancing respected. Would like it if they cleaned touch points more frequently. 20 people came in and out maindoor. That door handle should be sanitized more frequently. Employees are friendly.

Ms Kck

It was my first and LAST time with Metro Nissan. DO NOT GO THERE IF YOU WANT AN HONEST AND PROFESSIONAL SERVICE. In summary, went there for three recalls, Marc-André the service manager I believe, lied straight to my face and told me that one of the pieces wasn't there and I needed to wait for it until feb-march. When he found out that I used to have a rental from Enterprise paid by Nissan , the whole story changed and the piece miraculously was available. Instead of telling me the truth at first " we can only do the changes for people with rentals " as a professional would, he lied and made it more complicated for everyone ... Secondly, I told him about the airbag sign that was flashing on my dashboard, didn't address the issue at first and then decided to look into it after I got on him about that. Told me there was no code for the problem , restarted the computer of my car and the sign disappeared but when I came back to get my car two minutes into driving the sign came back . When I've arrived home, I left him a message asking him if it was dangerous for me to drive with it since the sign came back but he didn't find a code for the problem. The next day , he left me a message saying it's not dangerous it only means if I have an accident my airbag won't get deploy ... hum meaning I might die or get seriously injured in accident where my airbag was supposed to work but no it's not dangerous SMH. He will really took me for a fool...

Stephane Chu

Not professional and bad attitude with the new services department receptionist

Deli 1521

Service has gone downhill over the past several years, The service department constantly changes personnel.There are still a few good ones left, Employees without masks or hanging under their noses, counter never cleaned in the service department,( even before Covid). Employees wear to much stinky perfume /cologne.

Martin Ouellet

The best dealer in town I recommended thanks for everything

Richard King

Chat service is useless. Don't waste your time.

Clody Dupuis

Getting an appointment with service is like pulling teeth. You need to leave a message and they call you back..... eventually.

Suzanne Marques

Great service,

Bruce Guertin

Would of given 5 stars, if they could of offered me a new Nissan Leaf with more mileage on the charge.

Walter Linares

good auto parts service

Lucie Gagne

(Translated) Enjoy my first visit. (Original) Bien aimer ma première visite.

Preacher Montreal

Covid risk Had installed some wind guards while waiting i watched as the tec exited and entered car after car with no mask. They say its ok because they never broke the 1m distance??? I had to get in right after him? 1m? How? Thats 0m? Nothing i could do. Told them i have people high risk that drive with me? Didn't even offer a wipe for my steering wheel. How many people cought covid this way i'd like to know. Oh and parts were installed crooked wow still fighting to have warranty honored

Famille Lamothe-Castonguay

Axsel was a fantastic salesman, patient and very flexible in providing me my beautiful 2016 Murano!

Gly59 L

People at service are rude and service is extremely slow. Haven't had any issues with my car, but have had many issues with service.

Mélina St-Pierre

The staff is awesome!!

FEi FEI

(Translated) I have been a loyal Metro Nissan customer for 6 years, I bought 2 new SUVs from them. …

André Fitzback

Great staff but the vendors are a little annoying when you go the showroom to take a look to cars! They come around always asking you if you are looking to buy a car...by looking at them does'nt means i want to buy something....sigh!

Nessa

Love the service and the best deals

ihor pukhalevych

Me and m wife bought our Nissan Murano with William Hudon and we couldn't be happier! He gave us a deal that no other dealership offered. He was patient and very thorough throughout the process. I couldnt be happier with our new car and the dealer we chose to buy it with. Highly recommend him!

Guy Menard

(Translated) Excellent service. They did everything to satisfy me despite a personal hotel conflict. (Original) Excellent service. On a tout fait pour me satsfaire malgré un conflit d'hotaire prtsonnel.

POKÉ OPTIQUE

(Translated) Nissan vehicles are great products, but nissan metro maintenance and parts as well. The labor is too too expensive. For a kit of 4 brake discs and pads $ 1000. It is really excessive. It is worth half the price …

Gerardine Ano

(Translated) After sales service leaves a desired, No deadlines and also lucky if you are reminded after several messages for an appointment ... Good luck …

Jody Kydd

I highly recommend Metro Nissan in Lasalle and want to thank them for great service recently!! I have been dealing with them for years and think they offer superior customer service in every department! They always try their best!! I have friends who have purchased new Nissans there and are very satisfied, I purchased a used car there 3 years ago from Sylvain Lavoie - got a great deal and I'm very satisfied still today! Very reputable!!

Pierre Joseph

(Translated) Unfortunately bad service at first visit, not impressed at all. !!! Appointment time not respected. Work not done! I will go to another dealer (Original) Malheureusement mauvais service a la première visite, Pas impressionné du tout . !!! Heure de rendez vous non respecté. Travail non fait ! Je vais aller voir chez un autre concessionnaire

J Bean

Left my details and price range as they said they didn't have anything in stock and they never called me back. Gabriel Nissan got my money and my fidelity

Marcus Knott

Great service

René Paul Lebel

(Translated) Super good service (Original) Super bon service

Bianca Green

Very good service at Metro Nissan in Lasalle! Very good customer service and sales rep Sylvain! I would definitely recommend Metro Nissan!

Michyme Tj

Excellent

Mous K

(Translated) Excellent service from the seller William. He only sells you one car, but also accompanies you after his purchase! (Original) Excellent service du vendeur William. Il ne vous vend qu'une voiture, mais vous accompagne aussi après son achat !

Deborah Mustone

Great service!

Ivan Alekseevich

(Translated) We communicated with the receiver, mechanic, and seller of spare parts. Everyone left a good impression. The problem was identified and resolved quickly (for Quebec). (Original) Общались с приёмщиком, механиком, продавцом запчастей. Все оставили приятное впечатление. Проблему выявили и устранили быстро( для Квебека).

Maher Kassis

i will do the service always in this dealer

Joey Delcane

Amazing service by William Hudon. He was very honest and transparent throughout the whole process, always taking his time to answer all of our questions. Highly recommend him!

W.

Didn't buy a car here but service was good when I went in for a recall and I got a free car wash too!