Reviews of Chevrolet Buick GMC de LaSalle (Car Concessionaire)

Ryan Chan

Fantastic. :)

Andre Brault

(Translated) Closed on Saturdays (Original) Ferme le samedi

Jennifer Teggin

Long wait and rude service.

Paddy Landreville

Went for an oil change, no charge, now that's awesome but how come? I asked. New cars at GM get 2 free oil change and filter up to 20000km. My Canyon has 5117 km after one year of usage, so I qualify. Personnel are very attentive, polite and professional, I like that in a dealership.

Richard Boissonneault

(Translated) After-sales service, the waiting time much too long (almost 4 hours) to remove a sticker and replace the Chevy logo which was not level. (Original) Service après-vente, le temps d'attente beaucoup trop long (presque 4h) pour retirer un sticker et replacer le logo Chevy qui étais pas de niveau.

Andrea L

They don't treat younger clients the same as older ones. None the less, they have a good selection at reasonable prices

Kevol Adams

not great

Stefany Laforest

all the staff exceeded my expectations. I got more than i ask for. free oïl changes and winter tires. love my Gm

JF Vincent

Friendly and professional service for automotive parts department.

H

THEY BROKE MY CAR AND NOT TAKING ANY RESPONSIBILITY FOR IT. They took my car for a road test and came back with 2 chip damages which one of them resulting in a 10 cm crack on my windshield as well as cruise control panel broken. The manager claimed that I brought in the car with the damage, even thought a "walk around" was conducted by their employee and the damage was not found back then. I asked for a report from the walk around stating that there was no damage before the road test but it was rejected by the manager, and he started taking pictures of my vihecle including my PLATE NUMBER and also me standing next to my car. At the end, he said "if you want to take this further and talk to the GM, go ahead because I'm ready". Looking at these reviews, this dealer is alright as long as things don't happen, so make sure you pray before you go in.

Samuel “Zarok” Bolduc

False publicity ! They advertised a NEW Chevrolet volt 2017 under the tab NEW on their site i called to see if it was still there, yes it is but its a used one with 48000km on it ! On the site its at 0 km and NEW ! They dont respond to emails too .. don't go there they try to trick you !

Steve Paradis

overall good service

Tamir Ben-Eli

The lack of customer service was astounding. The salesman was extremely cold and unhelpful. I cannot imagine how anyone would purchase a car from him under any circumstances whatsoever.

shesh p

I came in to inquire about lease pricing for the GMC Terrain today, and left about 45 minutes later with absolutely zero service. I stood around the car hoping to be greeted by one of the staff members, at least with a “Hello” or “We’ll be right with you”, but no luck. I figured they were busy. One of them was with a customer, while a couple of others were chatting in one of their cubicles. They clearly saw me, but didn’t even bother to come say hi to me. I even looked to them, and cleared my throat a couple of time in hopes of grabbing their attention, but to no avail. After exploring the vehicles aimlessly on my own, I figured no one would come see me, and decided to leave. I am officially turned off by this dealership, and potentially by any GM vehicle. I would give zero stars if possible, since I got zero service, but sadly that can’t be done.

ed

i just looking for may first car but with all this bad Reviews i think im going for another Place..

Philippe Tremblay

Terrible mechanic! Despite having an appointment I still waited over 3 hours before they even took a look at my car. Never going back

James Hatfield

Antoine Courtemanche is an amazing salesman. He guided me throughout the entire process. He took the time to reply to all of my questions. He made the experience of buying a car very enjoyable and i will recommend him to anyone looking for a new car! Thanks again GM lasalle!!!! Great work!!!!

Kev Sevigny

Good customer service

Christine Beshay

Worst experience ever! I have never been treated as bad as how GM LaSalle treated me and my family. I was interested in a car, salesman and I agreed on a price, came back a day later and took the car to get it inspected before purchasing it. When I came back ready to sign for the car but just going over if they CAN add an extended warranty and making sure the used winter tires that came with it were usable. Mr.Patrick Lalonde ( director of sales) the most unprofessional condasending person I have ever met, decided I was asking too much and instead of telling me he couldn't offer me the extended warranty , he treated me like garbage and decided he no longer wanted to sell me the car. After realizing he was serious, told him why he is doing this . He said to me that he had his reasons and wasn't going back in his decision. Made me leave the dealership crying because of how he belittled us in front of my child. Made me waste my time and money. Please do yourself a favor and go to a dealership that actually takes care of their customers. I should have followed my gut feeling.

A C

My brother bought his truck from GMC LaSalle, unfortunately his truck was too high for the lift kit. When he maneuvered to the right the tire reached the side (Fenders). He called the LaSalle GMC to get that fixed and their response was, "it wasn't their problem, it was the people from Kahnawake who did the lift kit installation". Long story short, he had to ask a Lawyer to have them pick up the truck and fix their mess. With all of the concerns and statements on here. I am not sure of how I will be treated, let's see! If they overprice, like all the other GMC around the city. I honestly couldn't agree any more with the "Over pricing" with the service department, my sister and I always had the same terrible experience. I think they just got irritated because we bought the car at Chateauguay GMC.

Sahil Thakur

Had a great experience. Was attended very well. Highly recommended!

Fred matha

The rebate is online and not in the sales office. They even want $500 more from me. Quite upset!

sangotra vlogs

They have a good team and they deal with customer with a positive attitude they provide very good service to customers.

julie stuart

So blown away at such a big company for treating their customers the way they do. After spending 33,000$ on a brand new Chevy Cruze at General Motors in October 2013 and bringing it back 8+ times for the same issue which would result to a …

Electrical Company GREEN Inc.

This is place very very nice

Steven Vinetti-Huot

In April 2019 I bought a used car from GM de LaSalle a 2009 Dodge Challenger. Do not trust their certified inspection. I was told the car was perfect condition which should have raised a red flag, no used car is in perfect condition. They also told me they couldn't put it on a lift to look underneath. The one problem was some rust spots along the base of the car and fenders. They told me don't worry we are gonna send this off for a really good paint job $2800.00 paint job I was told. I started having problems as winter started with a Cylinder misfiring, this is more of a hidden problem so I don't blame them for missing this. Then the body started rusting right back out within 6 months of new paint job, I'm guessing they only did a cheap coverup job to make profit and get the car off the lot quickly. Also in winter 2019 the ABS completely went affecting many things on the car including speedometer that fails to start up right away. I finally got around to fixing the ABS and I was told that the tone rings completely rusted off (This is a defect that should have been spotted and fixed before selling the car) the ABS system was also damaged and needs to be replaced, this is a very big job as the axel must be removed and the arms. As the mechanic continued to look he found problems with corroding front arm suspension left and right. Cracked transmission bracket and all kinds of stuff which should have been addressed in the certified inspection. This repair is costing me $2100.00 and the body work for the poor paint job will probably cost $2800.00 as per the dealerships original cost they told me. So essentially I'll be paying $21000+ for a car I paid $14250 + tax when the dealership should have known the car was about to completely fall apart in less than a year. I should have paid something like $10000 to be realistic but they spruced it up to make it look just nice enough to sell it. If you buy a used car from this dealership get a complete inspection at a real mechanic shop where they can inspect the under carriage fully and give you a true estimate of what is wrong with the vehicle. Even if the inspection costs you $200 it will be worth it not to get screwed. Obviously their warranty is only 3 months and say they aren't responsible. Truth is I've only driven the car 12,000km in 14 months as I drive less than the average person, I live 5 minutes from work and do not put hard miles on the car but yet is just completely fell apart. Completely unacceptable especially paying that much for a vehicle. If it happened after 2 years I understand but within 6 months, they for sure knew about the problems and didn't provide a proper inspection.

Desiree Till

Garage with good service!

Devin Munro

Poor customer service. Staff ignored me, not even a bonjour hi. :-(

Alicia Elbaz

Gm LaSalle.. if shopping for a car wasn't stressful enough these people exceed at making it even harder. The lack of communication between employees is OUTSTANDING. First time we had problems with the financing , garage appointments, tires.. oh and it's not them, it's us , we're the ones who don't understand how things work and now we're stuck in a contract we can't get out of.. Save your time, Save your money and please do yourself a favor and go ELSEWHERE.

Francis O

Scummy garage asking to pay extra fees when bringing my car to garage for a recall. I wouldn't recommend buying a car here or bringing your car to the garage either.

Denys Melnyk

Good service! Thanks to Pascal, he help me with new key for Saturn just in 10 minutes.

statusqo1

Never again Had a problem with a Malibu , battery had eroded on top of the cpu and wires , charged me 800$ for the module + diag + a wiring job and a small fuse which was most likely the immediate problem . I wanted to get the cpu tested somewhere else but THEY REFUSED TO GIVE ME MY OLD CPU which made the situation look really bad . To add Insult to injury when I left the dealership the right side of the car was NOW knocking and when I asked the guys at the front they said maybe the towing broke it or that when cars sit for a while these things can happen . NEVER GO THERE !

Patrick Hansen

We stopped in for a quick fix on our wind shield wiper and they were very helpful and we were on our way five minutes later!

S. C

Great service and after service sale

Val Stanislavov

I'm not impressed with the sales representative. Finance interest rates doesn't much with one on Chevrolet Canada web-site.

JaySun H

Purchased cars here for years and was always a returning customer. I've never needed to get a co-signer before and the current vehicle which was around the regular target price I go for all the time required me to get one. For some reason the financing person insisted to the car salesman I needed one. It was insulting as well as embarrassing to be told that. I've never shown any issues with payments before. This is the "FIRST" time this has ever happened and my co-signer even though it strange. Currently I am content with the vehicle and have had no issues with it but the next time I'm told I need a co-signer I will be going to a different place for my car shopping.

Elie Eldibz Tannous

Not to bad

Tony Sperduti

This has been my dealer for quite sometimes now. You will find the car of your dreams and a service like no were else

Chavalions Chave

You need to watch out for these snakes in the grass. I just went recently for a quote on a vehicle and they had balantly lied through their teeth and contradicted each other just to make a sale. Tried to get me to buy a different vehicle by lying just to make a commission... Then again, I am not surprised. I had once done a work study with GM de Lasalle, and the guys would make sexual remarks about my sister and teacher all the time. (I was a teenager and these were full grown adults) Unprofessional back then and still unprofessional today.

Mehdi Majdi

Amazing service, Smart staff, and always be happy. ;-)

Clownsadik

Sellers are crooks , giving less money for your exchange ! And they put pressure on sale !

John Brown

Don't go.

Carolyn Peters

I was very happy with my experience with Antoine Courtemanche. If you are planning on purchasing/leasing a car with GM, he is your guy! He went above and beyond and made himself easily accessible throughout the process and even afterwards. He worked hard to find me an option that worked best for my budget. If you are getting your car serviced there, make sure to talk with Michel Ladouceur! He has always provided exceptional service.

Mike Discenza

The typical american used car dealership, selling new Chevrolet vehicles. I wouldn't trust what they say they say, any farther than you can throw a salesperson out the window.

alain martel

(Translated) I love chevrolet (Original) J aime chevrolet

Aejr Aejr

This dealership is horrible - everytime I go in they are rude to customers and are very ignorant and not willing to help. The service area is even worse. He actually told me to go to the gm I bought my truck from because he dosnt wang to deal with it . Horrible

Michel Daoust

I've known this dealership for years now, and they are dedicated to make anyone feel like home.

Matt Brookman

I booked a test drive on a Friday for the following Monday. It was confirmed on Saturday. I arrive Monday at 18:30h and the car wasn’t available for some reason. No call to tell me to postpone it. The sticker price was $23,999 (Used SUV) after inspection + detailing it came to $24,850. I NEVER heard of buying a car for MORE than the sticker price!! The kicker was “sir I’m going to give you the extended warranty”. It was the 3 month warranty that’s a law. I was ready to put a deposit on it if it was a little cheaper than the sticker price, but he was greedy. GM Du Lasalle. You put the “dealer” in dealership.

Corry Todd

Great American car dealership!

Ilhan Osman

Best service always , sweet people and always give you the best option

Celine Kfoury

Very bad customer service. I had an appointment with them to purchase a car. Upon my arrival, the owner tells me that the car was sold. I had no return call to cancel my appointment and they knew I came from a long distance for this special car. The owner had the audacity to tell me “we’re sorry” and nothing else to try to please me. He told me “it works like that, if someone put money on it, then it’s gone”. Really bad experience. Thank you for waisting my time. P.S : Don’t even ask me to talk with the manager Francois because he’s actually the one who I was supposed to have my appointment with and didn’t even bothered calling me back. I’d give 0 star if I could.

Sam Shahin

Unfortunately I didn't have a good experience at this location. I have dropped my car for a programming recall by manufacturer. However, after the car was handed back to me I noticed that cruise control doesn't functioning after this reprogramming while it was working fine before. I explained the situation to both the dealership and the GM customer service but their answers were surprising. They refused to fix the problem on their own expense as the car is not under manufacturer warranty anymore. Instead, they will diagnose the issue on my expense. Since the problem has been happened after the recall, I don't find it fair to charge the costumer for any issue related afterwards. I would expect better customer relation and customer care as a GM product owner.

Angel Espinoza

thumb up to the Procolor staff!

WESLEY BRATHWAITE

This dealer have express lane inside to service your vehicle. Everything is indoor just get out of your car and speak to the advisory.

Kayla Harding

My boyfriend just traded in his SUV and was very pleased with the price and service from James.

Patrick O'flaherty

Very helpful.

Violeta Young

Friendly staff , clean ( spotless) place to be in. Excellent service!!!!

Attinderpal Singh

Very bad service. I dont want to give them even one star but it was impossible to give review without a star. No one want to hear your problem. Just wastage of time.

James Carbonneau

As always my visit to the dealership went very well, my service was done on time and and as quoted .I persoally have had only good things to say about the dealership and Michel the service representative who is always cheerful and helpful.I thank them for being honest and helpful.

Alain Larivee

Great service

Peter Pachio

I would give them 0 stars. Broken promises when they sell you a car so better get everything in writing...DO NOT SIGN OVER THE REGISTRATION OF YOUR TRADE-IN BEFORE YOU HAVE CHECKED THAT YOU'RE GETTING EVERYTHING YOU AGREED TO. The service is the worst. If you have a small problem, they will make you wait all day even when you booked an apointment.

Anna Frenette

Parts department was extremely helpful. Great service!!!

vero l.b

Amazing body shop service!!!! Txs people

xavier st-onge

(Translated) My wife and I went to see for a vehicle on July 19th. We did business with Frédéric. He showed no openness while negotiating and was very nonchalant. He has especially since he broke 2 laws according to the law of the consumer. First by categorically refusing an inspection of the vehicle by a mechanic of choice and second by advising us of an additional `` administrative charge '' of $ 300 to the price of the vehicle (By law it should be included in the price). Too bad because the car was splendid. (Original) Ma conjointe et moi sommes aller voir pour un véhicule le 19 juillet. Nous avons fait affaire avec Frédéric. Celui-ci a fait preuve d'aucune ouverture tant qu'a la négociation et était très nonchalant. Il a d'autant plus qu'il a enfreint 2 lois selon la loi du consommateur. Premièrement en refusant catégoriquement un inspection du véhicule par un mécanicien de choix et deuxièmement en nous avisant d'un '' frais administratif '' de 300$ supplémentaire au prix du véhicule (Selon la loi il devrait être inclus dans le prix). Dommage parce que la voiture était splendide.

Abdellatif Hadfi

Very poor service,their technical staff are not competent, I advise people to do not take your car to theim they gonna to screw it up and they are layers after tell you is under warranty you will be surprised by the bill thay you will pay off.

Pierre Emond

(Translated) Super bravo very good service 100% (Original) Super bravo très bon service 100%

Joe Maggio

Great place with great service

Alex Marzougui

Went to buy a used car passed through the showroom back and forth twice without anyone helping

I. Laporte

The clerk that was at service was an ex-mechanic on his first day at clientel service and he took the time to take a look at my car and help me even if traffic made me an hour late for my appointment. He was dedicated, polite and competent. Much appreciated!

Mike

Longest ever to change tires 5hrs. My grandmother could of did it faster but she had no time . Was told they operate like a hospital .

EFRAIM BEN ELI

Yesterday I visited the dealership with my grandson to look for a car for him, and unfortunately the salesman acted like just talking to us was doing us a big favor. It was a huge effort for him to answer basic questions, unprofessional, unpleasant. Comparing to another dealership, which had amazing customer service, this was a very bad experience.

Keke B

IS no stars rating possible? RUN away from this dealership...they scammed us good. GO ANYWHERE ELSE....BEWARE...going to the media next! Anyone wanna join me...

Dave Beaumier

Had an issue with my Chevrolet Cruze 2011 where it smelt like gas inside the vehicle. They tried fixing the vehicle and they were never able to find out what the issue was. For them even though they acknowledged a gas smell said the vehicle was fine. I eventually found the problem myself by looking online which ended up being a loose spark plug We are two weeks later now and no answer from anyone yet. Still waiting for someone to call me back. This is nothing new as I was given this treatment last time I dealt with them.

tom Adhoc

I had a good experience buying a Chevy Trax from salesman named Toum Benchekroun Omar

Paige Blake

Limited English. Not much explanation. Salesperson told me he "puts the info in the computer and it spits out an offer" then you "take it or leave it"...leaving it, thanks. Bye.

Dan GoldenEgg

I will never buy a GM car EVER again... They should start thinking about making blenders and toaster ovens... wink to all GMC TERRAIN owners out there!

Kennedy Hutchinson

I've never written a review before, but after the awful customer service here, I had to. Told me they didn't know how long it would take for my part to come in for my car and when I went to another place instead, they had the part ordered right away. They also don't treat younger customers the same. Wouldn't recommend!

Vanessa H

Great people, honest and good customer service. So far so good!!

iFraZzZI0n3

Amazing Service A+++ ask for serge to serve you great guy honest and wants you to be happy with your decision :)

Giovanni Mendicino

Very bad service , after about 2 years , and spending over $3000.00 the problem with coolant smell when heater on still exists for my Chevy Cruze , the technical service department must be either very incompetent or scamming …

Domenico Esposito

Best dealer best customer service... Antoine and Sylvie get ten stars. Will be back until i can't drive anymore!

mojtaba kakavand

Low level customer service. Before I signed the documents for Buick enclave, they were supportive. Salesman said: "If you have any issue, call me" I saw an issue two days after, Tried to reach the sales rep, He said" call my boss, I am not responsible". It was a mistake to had a deal with them. I wish, I did read the reviews before! Unprofessional company I have ever seen. Do not judge them by their clean and big showroom and how they behave before you sign the contract! .

albert caldwell

I can't understand why in French you have Pontiac, G6, 2006 of my vehicle, but in the English version, it's make, model, year only, are we not important in English!!!

Jason Lettre

Supper friendly and great service

Dean Šoć

Came without an appointment, was recieved instantly, car was inspected within an hour and they are doing repair the same day, on top of that they gave me a replacing vehicle for the day.

David Cop

Stay away from Francois (greedy salesperson). This guy should not be in customer service industry. I wouldn't even hire him to clean my dishes.

Guillaume Dubois

You guys should lock the doors on the blue spark in the back of the parking lot. But, we were glad to be able to know what it felt like to be sitting in it, even on labor day!

Lise Ouimet

(Translated) Welcoming staff and particularly Michel at the car service. The room (Original) Personnel acceuillant et particulièrement Michel au service à l'auto. Lasalle

Ariane Crevier

(Translated) Impeccable customer service! From the phone call to the service at the dealership the staff were welcoming, friendly, you feel they want to give you the best possible service so that you leave completely satisfied !! As of now I am a new customer ???? Thanks again to the whole team ????⭐⭐⭐⭐⭐???? (Original) Service à la clientèle irréprochable ! De l'appel au téléphone , jusqu'au service au concessionnaire le personnel était accueillant , sympathique , tu sens qu'ils veulent te donner le meilleur service possible pour que que tu repartes entièrement satisfait !! Dès maintenant je suis une nouvelle cliente ???? Merci encore à toute l'équipe ????⭐⭐⭐⭐⭐????

Sara Serravalle

Really not impressed with their mechanics or their service unfortunately. I bought a used vehicle from them over a month ago and they did not even give me the 175-point inspection they allegedly did on the car. I can never get a hold of anyone to even get the report. I am suspecting that they never did the report, considering all the issues I found on my own and after paying another garage to inspect it. I understand the car is used, but this is just really lousy service. They take advantage wherever they can to save a few bucks. They said they would change my brakes, and they did such a poor job. They changed only the pads and not the disks, and now my car needs new brakes anyways. You don't need to be a mechanic to know that that is not the way to repair brakes. Waste of parts and time. They didn't even change the wipers or change the engine oil. This is all basic maintenance that you should do on a car before selling it to a customer. Really awful. Would not recommend.

Melvin Reddick

Did a great job left very sanctified

Slavoljub Bozickovic

Unprofessional company, sold me car with big scratch .i complaining about that and they promise me to fix ,nothing happened. I sent e-mail twice to customer service, first time promise to call me and nothing, second time nobody contact me. Not recommend to nobody else

iqbal singh

Its very bad service i have ever seen in my life. First of all the salespersons are very greedy and they miss lead their customers and im one of them. I was betrayed during buy the car and the salesman gave me the extended warranty and many times i got problems in the car and went to their service centre additionally the service person told me your problem is not under the extended warranty. And i went 2 times only for the coolant leakage problem but its not fixed and now i got the same problem in couple of months and the leakage is in the radiator and they are not fixing the radiator because it’s expensive . And now I request to them please fix my problem and you should think and care about the customer because only the customer are your best way for your advertising.

Jay JG

Very poor service.

Jamie

I would not recommend this dealer to anyone. They don't answer messages. They don't call back they fix problems you have. Mistakes on Bill's are not regulated. Never buying a car from them again.

Julia Peters

I was looking for a Chevy Sonic. This dealership advertised on their website that they had them. Even asked to "Build Your Own". I went through the whole procedure and got a scratch ticket for a rebate for my efforts. A web rep contacted me and we made an appointment at the dealership. I traveled for over an hour to get there, just to be told that Chevy supposedly didn't make this vehicle anymore and they didn't know what I was talking about. When I asked about the website and the rebate, again, they didn't know what I was talking about. Total false advertising just to lure you to the dealership where they try to sell you another type of vehicle, no where near what you're looking for. No car, no rebate, just a lot of b.s.

farzane montazeri

They have really professional sales man that their focus is hitting their sales targets!

Eric T

Very nice showroom and good stock. Helpful reps and good prices

Philippe Geneviève

(Translated) I received excellent service for the advice and procedures for purchasing my new car. I would like to highlight the excellence of two employees: Mr. Mario Ouellet (a pearl of a man!) At the body shop for all his good advice and Mr. Serge Godin, sales department. I also had the chance, during my purchasing process, to chat with Mr. Francis Bélanger who works in the sales department and who was quick to ensure my satisfaction with courtesy and kindness. Both on the Chevrolet Buick GMC side of LaSalle and on the Kia side (excellent service too!), There are employees who are concerned about the well-being, safety and satisfaction of customers. Thank you to you and I will not hesitate to do business with you again for my next vehicle. (Original) J'ai reçu un excellent service pour les conseils et les procédures d'achat de ma nouvelle voiture. Je tiens à souligner l'excellence de deux employés: M. Mario Ouellet (une perle d'homme!) à la carrosserie pour tous ses bons conseils et de M. Serge Godin, service aux ventes. J'ai eu aussi la chance, pendant mon processus d'achat, de discuter avec M. Francis Bélanger qui œuvre à la direction des ventes et qui s'est empressé de s'assurer de ma satisfaction avec courtoisie et gentillesse. Autant du côté Chevrolet Buick GMC de LaSalle que du côté Kia (excellent service aussi!), il y a des employés qui sont soucieux du bien être, de la sécurité et de la satisfaction des clients/clientes. Merci à vous et je n'hésiterai pas à faire affaire avec vous à nouveau pour mon prochain véhicule.

Robert Forget

(Translated) Super correct and welcoming place! ???????????? (Original) Endroit super correcte et accueillant!????????????