Reviews of Campbell & Cameron Volkswagen (Car Concessionaire)

Yassine Bouaziz

(Translated) Very satisfied with the service, thank you very much Catalin for your professionalism. I give 5 stars. (Original) Très satisfait du service, merci beaucoup Catalin pour vorte professionnalisme. Je donne 5 étoiles.

Jason Peate

(Translated) Super service, especially from the seller Martin Lemire! Me and my wife are very happy! (Original) Service super, specialement du vendeur Martin Lemire! Moi et ma conjointe sommes tres content!

Dilip Nayar

I have been going to Campbell and Cameroon for several years and always happy with the Service

Mikey Neudorf

Excellent experience! The staff was extremely helpful and made sure I received exactly what I was looking for. I will definitely be returning in the future and I highly recommend the dealership to all.

Jasmeen Kaur

Amazing experience. Very welcoming and wonderful staff especially Mr.serguie. Tons of thanks and best wishes.

博卡汽车 BOKA Auto

good place for VW，the people who working here is very nice

François-Frédéric Du Paul

(Translated) Hello, I am very satisfied with the purchase of the Tiguan 2018, Julien D. has very well help throughout the choice of vehicle while being attentive to the needs that I made him share. I RECOMMEND IT TO YOU WITHOUT HESITATION! (Original) Bonjour, je suis très satisfait de l'achat du Tiguan 2018, Julien D. a très bien aider tout au long du choix du véhicule tout en étant a l'écoutes des besoins que je lui fessait part. JE VOUS LE RECOMMANDE SANS HÉSITATION !

Wei Xue

3 months after getting a lovely convertible, I had to reach sales rep Emin for a few questions. He helped me out as warmly as before, I feel very appreciated and would highly recommend people to buy cars from him. He's a good guy on top of a sales guy. The whole team at Campbell and Cameron is also prefect.

Keven Lavoie (kproduxions)

(Translated) Best Volkswagen dealership in Montreal. Real service by real specialists (Original) Meilleure concessionnaire Volkswagen de Montréal. Vrai service par de vrais spécialistes

JK Beaton

Been a customer for going on two years. Staff in the Service Dept. are very knowledgeable and even though the price in my experience is going to be a touch higher than a non-dealership garage, I feel that I get the "superior service" that makes that worthwhile. Plus the peace of mind in knowing that I'm dealing with a dealership that will give me honest advice is worth something too!

Vincent Falardeau

(Translated) excellent service, car always washed after maintenance, well located. (Original) excellent service, voiture toujours lavée après les entretiens, bien situé.

julie sambault

(Translated) Wow !!! From my first phone call with Julien, the bond of confidence was installed immediately !!! I took appointment and incredible service, he answered all my questions ... I never felt pressure ... The director even came to shake my hand, super nice! I chose a belletta Jetta 2016 WOW AND REWOW !!! I love it !!! Thank you Julien for your great service and especially my photo with the loop lol! Thanks again!!!! (Original) Wow!!! Dès mon premier coup de téléphone avec Julien, le lien de confiance s'est tout de suite installé!!! J'ai pris rdv et un service incroyable, il répondait à toutes mes questions... J'ai jamais senti de pression... Le directeur est même venu me serrer la main, super sympa!!! J'ai choisi une bellle Jetta 2016 WOW ET REWOW!!! Je l'adore !!! Merci à toi Julien pour ton service super et surtout ma photo avec la boucle lol !!! Merci encore!!!!

Daniel Forman

Great service and help from Julien Daoust! He helped me choose a great VW CC that was perfect for my needs at a great price. Go see him you wont regret it.

Sean Joseph (Sean Joseph)

Thanks!

marie-sarah m

It was a very professional and easy-going experience to get my new Golf with Julien Daoust and his team. Very pleased with the service so far!

Albert Saucier

(Translated) I bought an extended warranty at a cost of $ 3100 to increase my basic warranty from 60,000 Km to 100,000 Km. Jennifer (the commercial manager) assured me that at all times if the warranty is not activated, we can cancel and be reimbursed. Today, given the class action, I returned my vehicle to V.W. with 57,767 km, and they refuse to reimburse me, even if I have never activated this extended warranty and given the situation, I will never need it. I now plan to go to small claims court to get reimbursed. (Original) J'ai acheté une garantie étendue au coût de $3100 pour augmenter ma garantie de base de 60000 Km a 100000 Km. Jennifer (la directrice commerciale) m'a assuré qu'en tout temps si la garantie n'est pas activée, on peut annuler et se faire rembourser. Aujourd'hui, compte tenu du recours collectif, j'ai retourné mon véhicule a V.W. avec 57767 km, et ils refusent de me rembourser, même si je n'ai jamais activé cette garantie étendue et compte tenu de la situation, je n'en aurai jamais besoin. Je compte maintenant aller en cour des petites créances pour me faire rembourser.

Serge Rochon

Just received a new Jetta from Campbell & Cameron. Great service, well taken care of. Definite place to go to buy a VW.

Greg Monkiewicz

Friendly VW dealership which takes good care or their clientele.

Linda Zidel

I just had another wonderful service experience at C & C!! The staff are great and always offer service with a smile! I would highly recommend this dealership.

Denis Bénard

(Translated) Excellent customer service with shuttle service included. Only problem as any consessionnaire a little expensive. (Original) Excellent service a la clientèle avec service de navette inclus. Seul hic comme tout consessionnaire un peu cher.

Jean-Baptiste Gaudier

Great experience with the garage

Justin Hickmott

Went in for my 75,000 servicing. This place was clean, fast, great service, and staff were able to answer all of my questions. I feel very confident in recommending this dealership to anyone. Didn't get my free scarf though :( I'm a sucker for free stuff.

Jenna Bambace

I had a great experience, everyone was always there to make sure i was satisfied. Overall i would recommend this dealership to friends and family and frankly anyone!

JC Vallee

Great team!

Claudette Pelland

(Translated) We have just taken possession of our new Volk Tiguan 2021. The service is super friendly and efficient, a great team. Thank you all, we recommend this dealer. (Original) Nous venons de prendre possession de notre nouvelle Volk Tiguan 2021. Le service est super sympathique et efficace, une belle équipe . Merci à vous tous , nous recommandons ce concessionnaire.

Jenna Luo

Purchase my 2022 Tiguan with Tony. He is super nice and sweet! Overall I had good experiences here.

Sonia Mourani

Thank you to Julien Daoust for his excellent service and for taking all the stress out of the experience of getting a new vehicle. The overall service at this dealership is second to none!!

Philippe Beaudoin

(Translated) ⭐Unparalleled service⭐ Thank you again for the excellent service. Your work ethic and detailed follow-ups were more than appreciated. Thanks for all your help, honesty and courtesy. I highly recommend Campbell & Cameron. (Original) ⭐Service incomparable⭐ Je vous remercie de nouveau pour l'excellent service. Votre étique de travail et suivis détaillés ont étés plus qu'appréciés. Merci pour toute votre aide, votre honnêteté et courtoisie. Je recommande fortement Campbell & Cameron.

SHARA M

I am also a used car dealer, I am writing this review to explain to what point they do take their clients for granted, I purchased a GTI 2011, a lease return, when arrived to pick up the unit I was instructed that the vehicle was outside, no pressure in front tires, the worst part was that the original GTI floor mats were missing in the vehicle, when I returned to the rep to advise him that the mats were missing he panicked in a weird way and called upon the manager Mr. George Popuscu, he came outside and asked to verify the interior of my personal vehicle, and dared to ask me if I had stolen the mats, then he claimed that he will verify tomorrow since one of his mechanics had just gotten a GTI and he might have stolen them, long story short he has been ignoring every single call and massage I have been leaving with this man, It is a shame that a name of one of the biggest car manufacturers in the world is tainted by incompetent people such as the gentleman in question. I am going to order the floor mats myself and pay them out of my pocket, beware when you deal with this particular dealership.

Carola MTL

Great service!

Jim Strankinga

So far, we received a very friendly service. Of course we were there to potentially by a car, and not with any problems. Garage looks all nice clean and professional. Great service.

Emmanuel Lobo

(Translated) Very good service! All questions were answered clearly and the sellers allowed us to make a good decision among the different options! Thank you! (Original) Très bon service! Toutes les questions ont été répondues clairement et les vendeurs nous ont permi de prendre une bonne décision parmi les différentes options! Merci!

Dina Patel

I went in for a simple oil change. Amidst the pandemic, I was a little concerned but figured that safety comes first for the staff and their clients so they must have measures in place. When I got my car back, the plastic covering on my seat wasn't removed. This made me really uncomfortable as it should have been removed before it was brought back into the lot. No one really seemed to care about it when I went back to ask why it was still there... I was called a few days later for a telephone survey and when I mentioned it to the rep I spoke to, she only agreed to update me when I asked to know what happened. Shortly after, she called me back and advised it was an oversight. Mistakes happen, but the experience left me questioning whether or not my business was even valued. Hope it was a learning experience and that it didn't continue.

Sam Carpediem

I purchased a 2014 V6 Touareg TDI a year and half ago. I keep having a lot of trouble with the entertainment system. The computer constantly crash when I try using my Iphone. I brought it to this dealer. The problem was not solve but they somehow make me forget about it. I would not recommend to anyone who needs a functional hand free system and GPS to buy a Touareg has the system is old and slow. Touareg strength is its look, engine power, gas economy and comfort. However, I feel that Campbell and Cameron did their best to try to fix the problem. Even if they spent hours on my car they did not charge me for it. I also own a Mercedes for my work and I have the same level of service at volks than in the luxury car dealership.

Kameron Lahache

I've been very pleased with the service I've received from Campbell and Cameron. Staff is always kinda and courteous whenever I bring in my Jetta in for maintenance or an oil change. Bought my first VW last year and Julien was great in helping me choose a vehicle that would fit within my budget and meet the needs of my family. Overall I am impressed and will definitely continue to do business and recommend my friends and family to Campbell and Cameron.

Gérard Lebel

(Translated) I have been with Campbell & Cameron for over 10 years and I have always had great service! They are frank, honest and respectful! (Original) Je suis avec Campbell & Cameron depuis plus de 10 ans et j'ai toujours eu un excellent service ! Ils sont francs, honnêtes et respecteux !

thalia chronopoulos

Adam was a great help, he made the lease renewal simple and painless. He really made sure we were able to get the best deal and leave the dealership happy. Not only did he help us greatly with our new car, he was very responsive and easy to get in touch with. He never pressured us or made us feel as though we had to make a decision we weren't comfortable with! I would highly recommend Adam to anyone looking into leasing or buying a new Volkswagen! Also, the owner was kind enough to personally congratulate me on my new vehicule, a nice added touch of customer service! It may be a smaller dealership but you'll definetly see a difference in service from a larger dealership! Thanks again to all involved !

Eric Veilleux

I like this VW dealership. I bought a used car from them and the transaction was effortless. I buy most of my parts from them and have found Bill the "parts guy" amazingly helpful!

Van-Junior Forde

Been dealing with this dealership for almost two years now. Always get great service with a smile. All the staff is courteous and willing to help. I recommend this place to any VW owners.

Pasquale Ciaramella

The service here is great, I worked with Martin and George; they took the time to look at all the options to find the best solution for us. I would highly recommend this dealership if you are in the market for a VW.

Benoit Forget

(Translated) Great service from Martin! Thank you ! (Original) Super bon service de la part de Martin ! Merci !

Frank Cesari

Solid Service Staff

Nino White

Worst experience ever , i bought a used 2011 jetta with 42 000 km a year ago and took the extra waranty of 4 years . Thought i had a great car until everything started to break , within one year i must of brought the car in for repares at least 6 times and they always seem to find some kind of fees to charge you . Can you believe that i had problems closing the passenger door and the service guy told me to "close it harder while laughing " since then i had to change the ingnition coils twice , all spark plugs twice , the car was misfiring for at least 4 months before they could find the problem then after "fixing" the problem and charging me 200$ because apparently it wasn't in the waranty even though i changed the exact same parts about 2 months before now the same problem reaped today ! I have to bring the car AGAIN because it has troubles starting and thats when it decides to start witch again is an spark plug problem. Speak to a manager ? Impossible, he's always not available, on vacation or suppose to call back but never does . And finally i have a clicking noise do to corosion on ALL FOR DOORS ! And you guessed it , not on waranty because they labeled it "wear and tare" can someone explain to me what kind of waranty cover the radio and speakers but not corosion ? And what kind of car needs all 4 door hinges to be replace after 4 years ?! But when i was buying the car the salesman was telling me how volkswagen car do not rust and that i could come back in five years if rust would appear anywhere and it would be free of charge... So after my experience, i would NEVER buy another car from these guys or recommend anyone else to buy a used car from these guys and if you do , do not take the extra waranty! After one year : changed ignition coil twice Spark plugs twice Speakers about 3 times Had to get the trims from the roof fixed about 3 times and now they want to charge me 950$ for the doors , a real joke ! I really appreciate the quick reply , not as much as the way you mention my "2011 jetta that needs service" like it would obviously start to fall apart 5 years after it was made , it really shows the people reading these reviews the kind of arrogance ive been dealing with since i bought a car from your dealership. I'm really sorry that my internet user name "nino white" did not come up in any of your files and I'm pretty sure that my profile picture wasn't of any help neither, it's called privacy ... I forgot to mention in my previous comment that at least the personal that i had to deal with was always very nice and courteous but unfortunately a nice smile does not get me to work in the morning, i left all my informations on your answering machine and hope to hear from you soon . Sincerely yours "Nino White"

N T

(Translated) Fans of expensive mechanics. for a simple brake oil change he recommends that you change the 4 calipers at a cost of $ 2500 by what the bleeder is grabbed, you can imagine !!!. A simple local mechanic changed it for just $ 60. Another case too: I had to do the alignment 4 times. three times to go back home for a simple alignment .... (Original) Des amateurs de mécanique hors de prix. pour un simple changement huile de frein il vous recommande de changer les 4 étriers au cout de 2500$ par ce que le bleeder est saisi, vous imaginez!!!. Un simple mecancien du coin l'a changé pour 60$ seulement. Un autre cas aussi: j'ai du faire l'alignement 4 fois. trois fois aller retour chez lui pour un simple alignement....

Orhun

Professional and courteous service. No manipulations.

Patricia Rotschild

Great service department. I always go back there for anything and everything to do with my car.

Frédéric Thuot

(Translated) Great experience, I was served by Martin Lemire an excellent seller who takes their work to heart and offers service up to the facility and the car brand! (Original) Super expérience, j'ai été servis par Martin Lemire un excellent vendeur qui prend sont travail a coeur et offre service à la hauteur de l'établissement et la marque de voiture!

Alberto Tihan

The auto-repair section receptionist, I think his name was David (sorry, I'm bad with names) hands down a Million Dollar Man! Most friendliest, professional and awesome person to assist an owner behind a counter. VW is lucky to have such examplary staff. Not only did he accomodate me as I was in a rush, he recommended me the best Italian sandwich in the area while I was waiting during lunch time. I was so happy and satisfied with his service, not only I brought him back his favorite Italian strawberry pie, but I brough a one for the entire department. Greatest dealership in Canada. I had my car serviced by an European gentleman, he was extremely knowledgeble and friendly. He allowed me back in the shop and took me through the entire process and showed me what he was doing, why it's good for the car, which products to use for maintenance etc. The director George was also very helpful, knowledgeable and willing to assist. Obviously this is where I'm buying my next car from. Amazing service VW. Das Auto, Das Service!

Common Sense

Very help full staff, especially Mario. I know where i'm buying my next VW.

alex penner

Very bad impression. My motor blew same day I bought it brought it here and it still had warranty. No help at all.

robert boudrias

(Translated) Very good new or used VW garage (Original) Garage VW très bien neuf ou usager

Benjamin Houle

(Translated) So a good experience. I would buy another one from their car just for their excellent service. Thank you Martin! (Original) Tellement une bonne expérience. J'achèterais une autre autre de leur voiture juste pour leur excellent service. Merci Martin!

Sebastien Caron

(Translated) It's an old dealership with few vehicles in the showroom and minimal lighting. Very few parking spaces. Other than that the staff are friendly and qualified! (Original) C'est un vieux concessionnaire avec peu de véhicules en salle de montre et un éclairage minimal. Très peu de places de stationnement. À part ça, le personnel est sympathique et qualifié!

Peter Lyver

Great service. Honest dealer. The family had been running it for years. Honest and trustworthy. Great people

Andrei Neuro

Great and helpful staff!

Alexandra Binus

Great, friendly team and good service. Still in contact with my sales rep who always gladly answers any of my questions or concerns and informs me of any updates. Very satisfied !

Natalie Paquette

(Translated) Excellent experience. From 7:30, not waiting, very courteous service, fast and efficient! Shuttle service also very popular. (Original) Excellente expérience. Dès 7h30, pas attente, service très courtois, rapide et efficace! Service de navette aussi très apprécié.

Emilie Martel

Great experience at Campbell & Cameron VW! We leased a Golf 2021 and our sales consultant Anthony Assente was very knowledgeable and ready to answer our (many!) questions. He made the experience very nice and hassle-free; we’re very happy with our choice. Thank you as well to Annabel and Anthony for their help!

Richard C

Fantastic professional VW service department

H M

i bought the car 3 months ago.From last month i started having an issue with my music system and when i went there for a checkup they couldn't find the issue and told that they will contact the right person for this and will get back to me.It's been 1 month and haven't recieved the call, i think that person has already taken for christmas holidays or they don't have interest in fixing this thing. OVERALL this is a bad experience

Cyrille Delavenne (Asim)

Excellent service. One of the best car buying experiences I've had. I'll be curious to see how servicing goes in 6 months!

Ysabel Rupp

Courteous efficient service. Only reason they don't get 5 stars is they set the oil change reminder way too early and twice as frequent as the recommended oil change interval in the owners manual. You have to put up with the damn wrench icon on the MFD for 6-8 months before it actually requires servicing. Pooh.

Nancy Benedicto

I didn't had the chance to take a picture inside ,but the employees are very helpful and very patient with us .We did lease our car from them and very happy with everything .

phil mccuiston

Small VW dealer with great personal service!

Tony W

They have terrible service. Don't buy here. My friend got refused for service when he had problems with his car. I got a bad deal by store manager.

Marie Anne Cooper

(Translated) Great service with Anabel! Very welcoming, the service is fast, simple :) (Original) Super service avec Anabel! Très acceuillante, le service est rapide, simple:)

Darren Walsh

My Volkswagen CC motor broke due to a recalled faulty timing chain And after making me pay 5K OUT OF POCKET For repairs they give me a 2 year guarantee on the motor, 3 months after the work they gauranteed the motor breaks again, telling me “Sorry mr.Walsh we are not responsible and you should go buy a scrap motor for around 2500/3000 and come back and we will install it for approximately 3000??? Oh and then they said “ there is also a charge of 250.00 for the time we looked at the motor” really??? CAMPBELL & CAMERON VOLKSWAGEN SHOULD HOLD THERE HEAD IN AHAME FOR THIS ONE!!!BUYER BEWARE!!! THEY WILL TAKE ALL YOUR MONEY!!!!

Dawn Herman

excellent service

Yves Garand

(Translated) Excellent garage and car dealership. (Original) Excellent garage et concessionnaire automobile.

Eric Dunn

Friendly and courteous sales staff and very friendly manager. Served by Dave Levesque.

Abdul Albarran

(Translated) The attention is always of quality, Top Dealer !!!!! (Original) La atención siempre es de calidad, Top Dealer !!!!!

Patti

Very professional and customer service oriented

ElBluma

(Translated) Excellent service! I highly recommend. (Original) Excellent service! Je recommande vivement.

I. Paradis

(Translated) Excellent service as always! Thank you VW C & C! (Original) Excellent service comme toujours ! Merci VW C&C !

jean veux (Horny46)

(Translated) Purchase of my first new vehicle with Martin Lemire. Beautiful experience in a friendly and relaxed atmosphere. An attentive, patient and professional advisor who was able to meet my needs. Martin acted with as much transparency as efficiency, without exerting the slightest pressure. I finally bought my Golf from Campbell Cameron VW, and I'm fully satisfied for the moment. THANKS Martin???? (Original) Achat de mon premier véhicule neuf avec Martin Lemire. Belle expérience dans une atmosphère sympathique et détendue. Un conseiller attentif, patient et professionnel qui a su répondre à mes besoins. Martin a agit avec autant de transparence que d'éfficacité, sans exercer la moindre pression. J'ai finalement acheter ma Golf chez Campbell Cameron VW, et j'en suis pour le moment pleinement satisfait. MERCI Martin????

Eric W.E. Denman

I have been going to this dealership for more than fifteen years through three iterations of ownership. It seems as though most of the people who were there back then are still there now. As automobile dealerships go, this one is well above average. The service staff really try hard to make things right and don't ever seem to take the customers for granted. I like the product and cannot say anything bad about Volkswagen cars. My current Passat is my second VW in all this time and although I would highly recommend VW, I don't think I would want to purchase or service my VW anywhere else but at C&C.

alisacalin7474

I bought my Jetta TDI in August, but have been too busy to write this review ever since. Here are my thoughts now: Prior to buying from Campbell & Cameron I had been shopping for about a month. I had given myself a radius of about 300 km from where I live and I contacted both by e-mail and phone every dealer in that area. Every single one told me how diesels were in such high demand that there was no reason they would give me a more substantial discount. I had somehow overlooked Campbell & Cameron. When I finally wrote them, they were very upfront about how low they were willing to go. I ended up paying just 142$ over the price I had been hoping to get. The rest of my shopping experience was on par with the price negotiation: easy and pleasant. I test-drove the car as much as I needed and went as far as test-driving the 1.8TSI version, just to make sure I would have no regrets about forgoing it in favour of a diesel. By the way, I highly recommend the TSI to those who cannot bring themselves to love the TDI. The salesman, Adam Caccavelli, was very patient and genial about my doubts and hesitations and quite knowledgeable technically. He truly deserves a special praise. As does George Popescu, the general manager. Everyone knows about the VW emissions scandal and there's no doubt the manufacturer's reputation has been seriously tarnished by it. At the same time, let us be honest: rigged or not rigged, the VW BlueMotion diesels are the most outstanding fuel misers on the North-American market. No matter from which angle you look at them, they are as BLUE as their name claims. Between 2008 and 2012, I drove a Mazda3 with a 2.0L engine and a manual shifter. I was consistently getting an abysmal 13 L/100km in town. On my TDI Jetta, I am getting 8.5 L/100km! And it's only 5.5 L/100km on the highway! That is the fuel economy of a 1.0L Ford 3-cylinder gasoline engine! But my diesel is 2.0L, with a 236 lb-ft of torque. And I don't even have to drive it tamely. I just keep up with the traffic as most of us do and sometimes even get ahead of it: the monster torque of a 2.0TDI makes overtaking a breeze. (I am otherwise quite aware that bringing together "diesel" and "breeze" in the same sentence is a bit of a stretch.) Nota bene: the numbers above come from measuring the fuel economy AT THE PUMP.

Fanny Angélica Romero Sánchez

(Translated) Great service... (Original) Excellent service...

Claude-Etienne Borduas

Great service. Pleasant and courteous service persons. A bit leisurely in terms of speed of execution, but no incidents. Would recommend.

Brigitte Pilon

(Translated) Great shopping experience. This is the second vehicle I buy at Campbell & Cameron and I have once again enjoyed my experience. Impeccable service and family atmosphere. I want to say that I live on the South Shore of Montreal and I still want to go to Lasalle to get the best service. Go see Martin or Julien, they are great :). (Original) Super expérience d'achat. C'est le deuxième véhicule que j'achète chez Campbell & Cameron et j'ai encore une fois bien apprécié mon expérience. Service impeccable et ambiance familiale. Je tiens à préciser que j'habite sur la Rive-Sud de Montréal et je tiens tout de même à me rendre jusqu'à Lasalle pour avoir le meilleur des services. Allez voir Martin ou Julien, ils sont supers :).

Léa Blanchet

(Translated) I bought my first used Volkswagen Golf from Campbell & Cameron, and was (and still is) very happy with their service. The advisor who guided me through the process, Denis, was amazing. His professionalism, his listening skills, his politeness and his good humor positively marked my experience with the dealership. Thank you for everything! (Original) J'ai acheté ma première Volkswagen Golf d'occasion chez Campbell & Cameron, et j'ai été (et est encore) très satisfaite par leur service. Le conseiller qui m'a guidé tout au long du processus, Denis, a été incroyable. Son professionnalisme, son écoute, sa politesse et sa bonne humeur ont marqué positivement mon expérience avec le concessionnaire. Merci pour tout!

Ben Ralph

Though only been once, we were very satisfied with our experience. Very genuine staff thoroughly explaining what needed to be done and didn't cost us an arm and a leg. Will for sure be coming back here.

Elena Raznovan

**most positive reviews for this dealer are for vehicle purchases. This review is regarding service on a 2011 car purchased from another dealer that is not under the original manufacturer's warranty anymore** The best part about my "service" visit was Gilles. He single handedly earned you that second star. He greeted me and drove me to the Metro after my visit, and was really nice to talk to. Coming in today, I had three needs (and in brackets are the outcomes): 1) perform rear axle recall (legally responsible to perform it) 2) check rear glass because top two or three lines don't defrost/work (advisor - and the guy working beside him - sent me to Lebeau) 3) reset the service alert (advisor told me to go back to the dealer I bought my car from because it's against policy to reset it without an oil change - I told the advisor that I bought it from Spinelli Kia dealer who performed the oil change as part of the delivery 2,000 kms ago. He reiterated his position. I asked if I can Google the procedure and he said that I can. The alert is still on. Super.) "Votre vehicule est prêt - les reparation on été completer . vous pouver venir checher votre vehicule se soir au plus tard 8h45pm." - email from my professional VW service consultant. I suppose it follows proper texting protocols, including typos, grammar errors and no capital letters. Unsolicited advice: Maybe Google Translate should be part of customer communications. Or maybe spell check or grammar check, or even a communications template for advisors to use and fill in the blanks. The client doesn't need to know their true level of literacy. If you're going to send me away to meet 2/3 needs, don't expect me to come back. That's not service. Unsolicited advice: Service would be listening to the concerns of the client, taking the car in, calling Lebeau and the dealer I bought the car from and investigating - even if you don't get the sale (you'd obviously charge a little somethin' somethin' extra), it creates the illusion that you might care about the client and their car. A truly unfortunate visit as the hubby planned to pick up some new tires and make this the "home base" dealer for vehicle maintenance. 10/10 on Volkswagen Canada's service survey (as the paper left in my car suggests)? No.

Marius Sonnenwirth

Nice personnel always ready to help you out when you pass by to check information for a new car ! a very clean place and professional team always ready to answer all your questions even if you are not yet ready to buy a new car.

Mitch Semienchuk

Absolutely awful service. Don't expect them to call you back when you bring your car in for repairs: you have to call them to find out what's going on. One of the service employees even hung up on me! Your business is taken for granted - especially by the owner. I will never set foot in that dealership again.

Martin Desloges

(Translated) Excellent service! I have been dealing with Campbell Cameron VW for over 10 years and I have always been satisfied. The technicians and mechanics are considerate, rigorous and competent. (Original) Excellent service! Je fais affaire avec Campbell Cameron VW depuis plus de 10 ans et J'ai toujours été satisfait. Les techniciens et mécaniciens sont prévenants, rigoureux et compétents.

Jason Joy

(Translated) Phew ... We must be very unlucky customers because every time we've dealt with their staff it turns sour. The only thing that holds us back is the attachment to the brand but this dealer is certainly not up to it ... (Original) Ouf... Nous devons être des clients très malchanceux parce qu'à chaque fois que nous avons eu affaire à leur personnel, ça tourne au vinaigre. La seule chose qui nous retient est l'attachement à la marque mais ce concessionnaire n'est certainement pas à la hauteur de celle-ci...

roxane regimbald

(Translated) Great experience with Martin Lemire, very good service. Having a bigger budget, he would have easily sold me 3 cars but considering my budget, I left with only one. (Original) Super expérience avec Martin Lemire, très bon service. Avoir un plus gros budget, il m'aurait facilement vendu 3 voitures mais vu mon budget, je suis reparti qu'avec une.

ALPHA OUMAR TELLY DIALLO

Great job by Julien Daoust - he made my experience from day 1 easy and very friendly. Try him if you do business with this dealership one day...

Stephen Elias

1st time getting a service @ Campbell and Cameron with my new VW Golf. Happy with the service. Service tech was very clear and concise with what was going to be done. Very quick turnaround. Would def go back. Thank you.

Ahmed Boujida

(Translated) Excellent service from both Anthony :), and their manager Mohammed, To recommend without hesitation. (Original) Excellent service des deux Anthony :), et de leur directeur Mohammed, à recommander sans hésitation.

KoraelGaming

(Translated) Department of Service; I'm doing business with Nicolas. Very good service and my vehicle was repaired 5 days earlier than planned! (Original) Département du service ; j'ai fais affaire avec Nicolas. Très bon service et mon véhicule à été réparer 5 jours plus tôt que prévue !

Dave Malamba

(Translated) courteous service, in a very good atmosphere !!! worry about helping customers to offer them a quality service, and solutions to the different problems they may encounter! I really recommend them !!!!! (Original) service courtois,dans une très bonne ambiance !!! soucier de venir en aide aux clients afin de leurs offrir un service de qualité, et des solutions aux différents problèmes qu'ils peuvent rencontrer !!! je les recommandes vraiment !!!!!

Dennis Bishop

Best dealer service I have had anywhere

Daniel McKeaveney

Good service

Adam Caccavelli

As a former employee and life time customer I Had the opportunity to see both sides of this dealership. From the service to the parts to the sales you cannot beat Campbell&Cameron. If you are looking for a new car I recommend going to see Julien Or Mohammed.

marco cipriano

Great before and after sales service ! Actually got a call from Martin days after delivery of my 2015 Gti to see if everything was okay and if I was enjoying it.

Moosie HM

Great selection of cars. Small dealership but the salesmen are great. Excellent service

Karine Boudreau

My grandfather (Garth Chapman) had work done on his car and he is super satisfied. He is taking my car in for service as well

Gabriela T

Friendly and helpful staff. Great service each time!

Wu Yutong

Coming to this dealership with my friend today to test drive. My friend is willing to buy a golf. But he doesn’t know which version he want(R or Gti). He prepared money already and just want to test drive and made his final decision. We went to the dealership and ask can we book a test drive. They told us with very bad attitude: ‘this car is 50k, it is expensive, the future owner doesn’t want the mileages too high.’ And they declined our request. Omg that was ridiculous, I own a Porsche(100k) and BMW 750i(150k). They all can be test drive when I ask the dealership, the golf is too expensive for test drive. Definitely not recommend this place.

Scarz

(Translated) I would like to thank Mark for the maintenance service of my vehicle as well as Martin, a sales advisor for very honest advice on my current vehicle and this relevant information on the new models. (Original) Je tiens à remercier Mark au service pour l'entretien de mon véhicule ainsi qu'à Martin, conseillé aux ventes pour les conseils très honnêtes concernant mon véhicule actuel et ces informations pertinentes sur les nouveaux modèles.

Véronique Désilets

(Translated) Anabel, Mohammed and Anthony made sure I left satisfied with my new vehicle. They worked hard for me. I recommend! They take customer service seriously. Thanks for your good work! (Original) Anabel, Mohammed et Anthony se sont assurés que je reparte satisfaite avec mon nouveau véhicule. Ils ont travaillé fort pour moi. Je recommande! Ils prennent le service à la clientèle au sérieux. Merci pour votre bon travail!

Danielle Charette

Professional, friendly and awesome guarantee service!

Maxime Cote Riberdy

Super Service!

Ahmed El Achek

(Translated) Very good service and very professional. (Original) Très bon service et très professionnel.

Nathaniel Lambert

Excellent service, arrived at noon and picked up my new car after diner. Great car, great service with Martin Lemire, no complaints.

Vital Côté

(Translated) Very good deal (Original) Très bon deal

Shanna Nellis

I have finally experienced AMAZING customer service! A big thank you to everyone at Campbell & Cameron Volkswagen, for making my first car purchase stress-free. A big special thank you to Martin Lemire, he really took the time to help me! He always kept his promises and I could always count on him. Its because of Martin I was able to get my dream car. Amazing work! Amazing service! Amazing team!

roberto C

Great customer service!

Faris Bouchama

(Translated) Professional and courteous service (Original) Service professionnel et courtois

Jessa D

Bought a used car at this dealership in March 2021 the salesman informed me that I had a warranty until December 2021 after booking my appointment with the service department the advisor informed me that my warranty finished in December 2020. After countless hours over week and going back and fourth with the salesman. Making sure there was a warranty MULTIPLE TIMES and that the car was up to code. I decided to purchase the vechicle so you can understand my frustration and how I feel CHEATED. Once i got ahold of the sales manager he was rude and condensing. To his knowledge I was told this. I was sent a warranty document that I did NOT have in my folder from when I bought it. I feel lied too, just to make a sale. The manager didn’t care to help the situation at all. Awful customer service! I had to give it a 1* because I had no choice. On another note the guys that work in the service department are all very nice! Including the service department manager that took the time to sit down with me and see what we could do about the situation even offered to do a test drive on my car with me. I know the manager will try and write back on this and explain some story to how I’m wrong but coming from someone that works in customer service I think the way I was spoken too was awful.. he could have handled the situation A LOT better! Anyways go someplace else to buy a car … save yourself a headache.

Chris Rouleau Ascension Velo

** New Car Alert! Another new Car from CC and again, the service was top notch. Picked up a New Tiguan for my mom and she's thrilled with the car and how easy and fun it was to get a new car. These guys are real pro's.(Nov 2018) I recently bought a new GTI from Campbell & Cameron VW and I have to say, it was a very pleasant experience. I was sent over there by a friend who is friends with the owner, Mr. Razza. Mr Razza was kind enough to come and say hello and chat a bit about the vehicle and show me around his garage. I liked the way they took the time to walk me around the car and allow me to test the car. I was also happy to see that my old Civic Si held it's value so well when they took it in trade. All in all, a friendly and courteous staff with no pressure tactics that other VW dealers in the area seemed to enjoy. I'm loving my new V-dub!

Sara Pileggi

I have MANY issues with my 2017 Golf and I’m extremely disappointed on how the owner of Volkswagen Campbell and Cameron is handling the situation. Back in December, my sales representative offered to break the lease and give me a new car because I was experiencing many issues with my car (leaking sun roof, broken light dial(due to rust caused by water infiltration), broken gas tank, defective keys, problems with car starter, gas pipelines issues and more). After acknowledging that the car was a lemon, my sales representative advised me that I could get out of my lease and get a new, reliable, safe car with them. This offer was made to me back in December, I was advised to come back to the dealer in the spring for the new car, no mention of a penalty fee. I returned a few weeks ago and I was told that I would have to pay over $6000 to get out of my lease. Today I went to the dealer and asked the owner for a written confirmation of the amount they are asking me to pay ($6111) to break my lease and get a new car with them. I was given the letter as requested but the owner didn’t bother going over the details with me so I went to see the sales director for clarification, he was extremely rude and uncooperative. Needless to say the customer service is horrible but more importantly this is my 3rd car with Volkswagen and never have I experienced such poor quality and reliability in a car. June 12th, 2019 This is the courtesy car I got from Volkswagen Campbell and Cameron today, it was so disgusting.

ERIC HUNT

This is the best dealership I have ever been to. Even shook hands with the president. Shop area is immaculate. Do yourself a big favor and buy your next car here.

Anabel Denis

(Translated) Thanks to all the services team !!!!!! number 1 (Original) Merci à tout l'équipes du services !!!!!! numéro 1

Kevin Anderson

Our credit card details and that of other customers were used to carry out credit card fraud as a result of us providing them for a deposit on a car. They knew this had happened but did not contact us to warn us. We found out through VISA. Their behaviour subsequently is disturbing. Kim their sales rep promised that we would be called yesterday to gather all the necessary details. No call came and she did not respond to the multiple follow up calls we made. Her colleague, Kevin, took our follow up call this morning and shows little regard for the major impact this is causing. Apparently the owner is away until next week and is unavailable till then. However they tell me it's the owner carrying out the investigation. Clearly not a priority for the manager despite the major impact to us and other clients. Nov 1 Just had a deeply disturbing call with the owner.

Miriam Drissi

Great customer service,I was pleased with the service offered. Very professional and helpful team. Definitely recommend!

Russell Demers

I see many people whom have been scammed by this organization since their debut in Verdun, yet people still haven't gotten the message. When you change parts on a recall they no longer fall under whatever warranty you paid for when you originally paid for your vehicle yet Campbell and Cameron Volkswagen fail to mention this to their clients. My review is pertaining to M.Lanthier and not M.Walsh.

Rosanna Bruni

Julien Daoust & George, what could I say, the first time I dealt with them was when I was picking my car up from being serviced and inquired about a new 2016 GLI, they told me that they could guarantee that I would be purchasing my new car from them. I really didn't think I would, I DID!! They were fantastic!! They were the friendliest, honest and professional VW dealership I have been too. Must purchase your new VW from them.

Charles Anna

We visited CAMPBELL & CAMERON VOLKSWAGEN yesterday for the first time. Our objective was to get information on a 2016 TIGUAN Highline model. We were graciously greeted by Adam, a young, vibrant and straight-forward salesman. Very sympathetic and absolutely no pressure tactics used. He gave us all the information we needed and answered all our questions. Our objective was simply to get information on the 2016 TIGUAN, as we are already owners of a TIGUAN. I can tell you one thing, Adam is a very dedicated Volkswagen salesman. As we were sitting and discussing with him, his mom called and I overheard him say that he would call her back. Seeing that it was Friday evening, I asked him if we were taking up too much of his time, he looked up at us with a smile and told us not to worry and that that was his mother calling to tell him the lasagna was ready. I knew then that he was there on his off hours, so we told him that we could come back another time, but he was very cool and did not once make us feel as if we were intruding on his off time. A VERY CLASSY YOUNG MAN!! Needless to say, we did something that we have never done in 30 years of buying and leasing cars... We signed on the spot!!! We were happy with every single aspect of our encounter and especially the feeling of dealing with a smaller, family-run dealership, compared to the bigger, colder dealerships. Anyhow, the deal is signed and sealed, but we take delivery during the week of January 24. We will be following up on this transaction as we conclude it then. As for now, a beautiful five-star experience with CAMPBELL & CAMERON VOLKSWAGEN and especially with Adam. Cheers to you Adam. More to come.... Montreal Feb. 2, 2016 So, this is the update to my initial posting. I finally took delivery of my 2016 Tiguan Highline last night, I must say that it was absolutely one of the best transactions that I have ever concluded. Once again, Adam was simply the very best that you can ask for. Honest, concise, and very respectful. Absolutely no surprises. The atmosphere in general at Campbell & Cameron is very friendly and not pretentious as other dealers out there. You really feel that one-on-one interaction, and even though the objective of any dealership is to sell cars and reach their quotas, you don't feel as if this is their major and only priority. All I can say is that purchasing experience at Campbell & Cameron was a 10 star experience. I now look forward to the service experience that should take place later on this year. For now, all I can say is thank you Adam for an extremely pleasant buying experience, and congratulations to Campbell & Cameron for being wise enough to have on their team a salesman like Adam, whose objectives are not only one-sided, filled with greed and self-satisfaction, but are based on genuine, heart-felt, customer- satisfaction. Cheers

Myriam LeBlanc

Honest dealer and great service. An enjoyable experience without any pressure.

Sophie Hudon

(Translated) First experience with this dealer and very satisfied. Good price and vehicle delivered quickly. I love my golf 2016. Thanks to Martin Lemire for the great service! Sophie Hudon (Original) Première expérience avec ce concessionnaire et très satisfaite. Bon prix et véhicule livré rapidement. J'adore ma golf 2016. Merci à Martin Lemire pour l'excellent service ! Sophie Hudon

Kimy Lapierre

(Translated) Impeccable service !!! I had an offer in another dealership when I found my used car at home on the web. So I was racing against the clock to have their vehicle inspected. In short, I contacted them on Wednesday to have the info, Thursday the offer was made and the credit application too, Friday am my vehicle was inspected and confirmed the purchase. Monday everything was done on the van (not a lot of things) and Monday night my new car was in my driveway. They answered my 1001 requirements to the fingers and the eye in a record time. I would definitely go back. Thanks again 1000 times to all (Original) Service impeccable!!! J'avais une offre dans un autre concessionnaire quand jai trouvé mon véhicule d'occasion chez eux sur le web. J'étais donc en course contre la montre pour faire inspecter leur véhicule. Bref, je les ai contactez le mercredi pour avoir les info, jeudi l'offre était fait et la demande de crédit aussi, vendredi am mon véhicule étais a l'inspection et confirmé l'achat. Lundi tout a été fait sur la van (pas bcp de chose) et lundi soir ma nouvelle auto étais dans mon entré. Ils ont répondu a mes 1001 exigences au doigts et a l'oeil dans un temps records. Jy retournerais très certainement. Merci encore 1000fois à tous

Howie Klarer

It's been my experience that they have provided terrific customer service! Very satisfied.

Getel International

An outstanding customer service from an always competent & friendly team. Keep up the good work.

David Fielding

Great place for service and to buy a car.

Georgii Kuprin

Used to be a great service before but became much worse nowadays. Brought a leased car with minor electroni issue, they were not able to fix it but still charged me the labour! Complete scam. Additionally a complimentary car wash was done poorly with maybe 30% of the car washed and the rest was left untouched. Definitely would not advise to service your car there.

Diana Leopardi

Great service and car is delivered on time as promised

Danny Adamson

Your response shows great professionalism and thank you. I believe that it is possible that 99.99 percent % of your clients are satisfied with your work. Just pointing out the fact that maybe... and i could be wrong great effort should be made in dealing with the 0.01 percent that are not. I am sure you will resolve this to the best of your ability. No doubt cameron is a great place great people and great service.99.99 percent of the time.

Danny Lefebvre

(Translated) An excellent dealer where I got an outstanding service and respectful both during the purchase and during my maintenance visits. My consultant (Julien) knows his cars very well and has always been available to answer my questions in the buying process. I never felt he was pushing to sell me a car. I will not go anywhere else when I need a car and I always refer my friends and acquaintances to C & C Volkwagen. I recommend it to everyone! (Original) Un excellent concessionnaire où j'ai obtenu un service hors-paire et respectueux autant lors de l'achat que lors de mes visites d'entretien. Mon conseiller (Julien) connaît très bien ses voitures et a toujours été disponible pour répondre à mes questions dans le processus d'achat. Je n'ai jamais senti qu'il mettait de la pression pour me vendre absolument une voiture. Je n'irai pas ailleurs lorsque j'aurai besoin d'une voiture et je réfère toujours mes amis et connaissances vers C&C Volkwagen. Je le conseille à tout le monde!

Hakim Mektoub

(Translated) I bought a Volkswagen Jetta, this is the second vehicle I have bought from Campbell and Cameron VW and I am still so satisfied. Sergei is very courteous, helpful and personable. I'm sure I'll do business with them again !!! (Original) J’ai acheté une Volkswagen Jetta, c’est le deuxième véhicule que j’achète chez Campbell and Cameron VW et je suis toujours aussi satisfait. Sergei est très courtois, serviable et aimable. C’est sur que je vais refaire affaire avec eux!!!

Karine Bellefeuille

Our experience was fantastic! The staff is amazing! Anthony found the car we were looking for and his enthusiasm is contagious! Annabelle was courteous and she made sure we were comfortable with our options. Anthony who delivered the car was very knowledgeable and patient! Overall, the staff members were professional and happy to assist us with our purchase and they made sure we were satisfied with our new car! Thank you!

CHRISTINE LENGVARI

I've been going to C&C for over 5 years and know some of the staff for even longer. The service is excellent from beginning to end. I highly recommend C&C. I love my Tiguan.

G Zingaro

Both Adam and George provided excellent service, thank you!

Gergely Boi

This was my first time in this dealership. I did the oil change and inspection. Nicolas was amazing and very organized. I made my appointment online through VW.ca and my appointment did’t go trough to the dealership. Basically Nicolas made my oil change happen regardless of my lost appointment.I’m very happy with this place and will defend going back for my next service. Thank you!

fernando caluori

Just purchased my 2nd Volks from Julien. Exceptional service that will keep me coming back.

Guillaume Chalifour

(Translated) Super good service from Martin one of the best sellers I could cross in search of my car. Hats off to you and thank you for the good service. (Original) Super bon service de la part de Martin un des meilleurs vendeurs que j'ai pu croiser dans la recherche de ma voiture. Chapeau a toi et merci pour le bon service.

Artin Pourzandi

brought my car for the service and the service was great as usual .

Yordan Pramatarov

I have been looking for a car for a while now and have been to many dealerships, but the service and professionalism here was truly unique. Serguei Lisneuski was incredibly helpful and went out of his way to make sure that I receive great service and that I have answers to all my questions. Overall very impressed with this place, I would strongly recommended having a look at this dealership.

ROSSANNA BECERRA

and more stars for Julien Daoust and all group Campbell & Cameron, by making really easy and out stress the purchase of my VW Tiguan 2017 special editions!! Thanks a lot, I'm really happy!!

joanne houle

(Translated) excellent courteous and dynamic personal service and attentionnee (Original) excellent service personnels courtois et dynamique et attentionnee

Pitchounette48 M.

(Translated) for your Volk went to Heinz the Vw specialist at a cheaper price and less crosseur. (Original) pour votre Volk allé chez Heinz le spécialiste Vw a prix moins couteux et moins crosseur.

Joseph Weimers

Best friendly vw dealer

Danilo Flores

Sales man words are not what the conditions of the car after purchased. Will explain my situation at the dealership with someone whom can listen, as it seems as theirs some good reviews. Reason for the one star is no one has called me back to explain maitenance bill-

Marine Huet

(Translated) Wait 4 hours for a tire change ... (Original) Attendre 4heures pour un changement de pneus...

Guorong Yan

I bought my Tiguan recently. The salesman was very nice and patient to help me find the model I was looking for. Even the general manager was always accessible for answering my questions, although he was very busy. I loved my shopping experience there since their service was excellent and professional among the VW dealers near my home.

Robin Hood

Seemed like they did not want to sell the car .. I called multiple times and no one would ever call me back .. I had to harass them to get any information about the car but once my credit was checked, oh boy I was the one being harassed ... It's funny because after my credit was checked and we spoke for the second about the amount of money they were giving me for my vehicule. I was getting 500$ less than what they told me in the first place, and when I told them about the 500$ difference I was politely called a liar and so I decided to buy a car somewhere else because the service I received was not worth the time wasted .... Hopefully I get my deposit back My name is John E. Raza, and I am the President and Owner of Campbell & Cameron Volkswagen, and I put my name to all of my comments, good and bad, regardless of where I leave them. How can anyone consider a comment from Robin Hood as anything other than a waste of time? How is a business supposed to gain any intelligent information from comments, or improve processes, when people leave online comments as if they were scribbling on a sidewalk? Let me ask you this, how does my comments credibility have anything to do with me not wanting to share my personal information online? Since this is a free country and I'm allowed to express myself, well here I am sharing my experience at your dealership... I feel like the only person who toke her job serious was Anabel.. And I'm sure your secretary was getting annoyed of me because no one would ever return my calls... I think you should train your staff so they can gain better experience on customer service.. I think my name has nothing to do with the horrible experience I had and I don't really care if you think my comment is a waste of time because you obviously can't accept the fact that I gave you a 1star and an explaination on what happened and where your staff went wrong... So if you think that my comment doesn't contain any intelligent information because I pointed out your flaws which could eventually help you improve your customer service and possibly make you more money in the end, then you my friend are either blind or have an ego problem.. With that being said I'm not here to have a debate, this is a review and I'm here to share my experience.... If you can't take criticism then I suggest you stay off google or don't reply with silly comments about scribbling on sidewalks and accept that I'm doing you a favor... No one is perfect But how do you expect to improve your business if you can't even acknowledge that I had a bad experience?

Ralph Swiderski

Just leased my second VW from Campbell&Cameron my sixth VW Julien did my lease transaction in a professional manner. (excellent) My Jetta TSI was as Julien said it would be. A WOW from family and friends. George has a great team. Kevin from the service dept.and from the old Verdun facility another reason I decided to remain with Campbell&Cameron

Fanny Vallée

(Translated) Best service! They are super nice and give very good prices. Julien Daoust is professional and friendly. I recommend it. (Original) Meilleur service! Ils sont super gentils et donne de très bons prix. Julien Daoust est professionnel et sympathique. Je vous le recommande.

Adriano Del Rio

Amazing customer service from Kim Davis

H. T.

I come to this dealership from the west island. Great customer service by Matthew, Bill and Nicolas. They are knowledgeable, professional and go the extra mile and make the impossible happen. Thank you, gentlemen.

Rbl Mo

Good service

Stephanie Pepen

I've been a client of Julien Daoust from Campbell & Cameron volkswagen for 5 years. Let me tell you what amazing service! Julien is exceptional at what he does. His honesty and loyalty is what keeps me coming back every time. He has never let me down and continues to exceed my expectations. I would recommend him to anyone who is looking to purchase a VW. Thank you for everything Julien, you are truly one of a kind. Keep up the amazing work. Steph

Denis B

(Translated) Out of the ordinary price (Original) Prix hors norme

JF Laplante

(Translated) Thanks to Martin Lemire who did everything to deliver the car in time, including washing it himself! (Original) Merci à Martin Lemire qui a tout fait pour me livrer la voiture en temps, incluant la laver lui-même !

Herman Vyncke

(Translated) Always excellent service and hospitality. Thank you Mark. (Original) Toujours un excellent service et accueil. Merci Mark.

Amelie Arel

(Translated) Thanks to Anthony for the great service. Speed and flexibility of service. Very satisfied. (Original) Merci a Anthony pour le super service. Rapidité et flexibilité du service. Très satisfaite.

Saad Ben

(Translated) exceptional experience! great service! (Original) expérience exceptionnelle! super service!

Steve Dubreuil

Great service. Very professional and they listened to the customers needs and did not try to push another vehicle which did not fit the needs. Very impressed by Tony as well as Anthony, Annabel as well as the Director who took the time to meet with us.

Julie Maltais

(Translated) I highly recommend Campbell and Cameron Volkswagen from Ville Lasalle. Martin and Julien are welcoming, dynamic, professional, respectful and extremely patient (many emails from me!). Thank you again and pleasure to see you again for a future rental. (Original) Je recommande fortement Campbell et Cameron Volkswagen de Ville Lasalle. Martin et Julien sont accueillants, dynamiques, professionnels, respectueux et extremement patients (nombreux courriels de ma part!!). Merçi encore et au plaisirs de vous revoir pour une future location.

Chips McBetty

Professional. Curtious. Friendly. Reliable.

Helen Normandin

Service is excellent. They always wash the car. When you have a problem they help you out..staff always with a smile.

Stefan Anghel

As always an excellent service and courtesy! Been here for more than 5 years now for my VW.

Ashley Bottini

Love the car golf 2018, however I needed something small fixed which was my own fault but the sales rep told me when buying the car the 4 year warranty covers EVERYTHING bumper to bumper, I gave him a couple ridiculous examples and he said yes to all, I was so impressed. Turned out when I called to get this fixed what he'd told me was not to be valid. I spoke with the owner of this dealership, he wasn't very nice to me and threw a lot of back handed comments to me, after i spent 30,000$ on a brand new car, implied I'm a liar, telling me I'm making up what the sales rep said to me while buying the car even though he was not present for the conversation and I have multiple witnesses who came with me who can confirm the conversation. If they're so honest why'd they quote me 820$ for a fix verbally, yet when i called to make the appointment it turned into almost 1100$ and refused to do it for the original quote? They did offer me 10% discount on that price which was nice, however I just wanted the original price (especially since I've only had the car for a couple months) and a little bit of remorse for what I'd been put through they wouldn't even call me back. I felt very helpless.

Hilda T

Nicolas Camirand at service is top. Very good service at the dealership from everyone.

Valentina Stoycheva

(Translated) I just got my 2016 Jetta and I am very happy! A great and multifunctional team! I would like to personally thank Serguei for his politeness, kindness and the great job done! He's an extraordinary young man! Thank you very much Volkswagen Campbell & Cameron! Thank you very much Sergei ❤❤❤ (Original) Je viens d'avoir ma Jetta 2016 et j'en suis très heureuse! Une équipe formidable et multifonctionnelle ! Je tiens personnellement à remercier Serguei pour sa politesse, gentillesse et le beau travail accompli ! C'est un jeune homme extraordinaire ! Merci beaucoup Volkswagen Campbell &Cameron! Merci beaucoup Serguei ❤❤❤

Ouix Ouix

I've been thinking about changing my car, and had read good reviews about Campbell & Cameron. So I went there to find out more about the VW Golf, and had the pleasure of meeting with Igor Gherciu. He was extremely personable and took his time to explain everything about the car. He knew his product, but didn't hesitate to ask a colleague if he didn't have the answer to a specific question. We also went for a test drive, on the streets and highway, with Igor being patient and explaining things as we went along. I'm still in the deciding stage, but would go back to see Igor at Campbell & Cameron at a later date.

Michel Paradis

(Translated) Courtesy personalized and personalized service (Original) Courtoisie service personnalisé et personnalisé

Chris Luciano

Just picked up my car today, the service at CC VW in La Salle was outstanding,i dealt with Adam his service was 10 on 10 he was knowledgable on everything he helped me out every step of the way and i couldn't be happier. I want to thank Adam and everyone at Campbell & Cameron, i defiantly recommend to purchase your next car there!

Linda Hantour

(Translated) Excellent dealer (Original) Excellent concessionnaire

Andre louis Roy

(Translated) My buying experience with Martin Lemire has been very positive, it is a courteous seller and respectful of the rhythm of purchase of his client and who works for our entire satisfaction. (Original) Mon expérience d'achat avec Martin Lemire a été très positive, c'est un vendeur courtois et respectueux du rythme d'achat de son client et qui travaille pour notre entière satisfaction.

Autos Arabais

I have never purchased a vehicle here but I have been a loyal parts customer for several years now. Mario and Bill have always been knowledgeable and prompt with all questions and needs Ive ever had, They are both VW fans at heart and know the insides and out of the brand Mario has even been able to answer my questions Ive had regarding sales and service as well. Ive never been to a dealership where all the departments seem to work flawlessly together. Im sold to CC VW

Dan Kneeshaw

The service guys Mark & Kevin go out of their way to make car maintenance as painless as posslble

Alan Rubio

(Translated) I received a letter from a Campaign Reminder and since then I have called this branch 6-7 times to make an appointment. The first 3 calls, they told me they were going to call me back and they never did. The last 3-4 times, they took my information to create a file for me and after a few minutes "their system was down", "malfunctioned" or "they couldn't find me in their database". When I last called, it was then that a gentleman "took charge" of my case and he asked me to send him all my information and that of my car by text message so that he could complete my file ( thing I did just now). He told me that he was going to do this during the hours and that in the meantime he was going to give me an appointment for Tuesday at 9:30 am. Two days passed, no reminder, no confirmation, nothing to notify me that my file had been created and that my appointment was still on. So I called Monday again, a day before the supposed date, to see if everything was in order. The secretary replied and confirmed to me that there were no appointments either at this time or in my name. This problem has been going on for over a month and the service I receive is completely ineffective. (Original) J'ai reçu une lettre d'un Rappel de Campagne et depuis j'ai appelé cette succursale 6-7 fois pour prendre rendez-vous. Les 3 premiers appels, ils m'ont dit qu'ils allaient me rappeler et ils ne l'ont jamais fait. Les 3-4 dernières fois, ils prenaient mes informations pour me créer un dossier et après quelques minutes "leur système était en panne", "fonctionnait mal" ou "ils ne me trouvaient pas dans leur base de données". À mon dernier appel, c'est alors qu'un monsieur "a pris en charge" mon cas et il m'a demandé de lui envoyer toutes mes informations et celles de ma voiture par message texte pour qu'il puisse compléter mon dossier (chose que j’ai faite à l’instant). Il m’a affirmé qu’il allait faire ça au cours des heures et qu’en attendant il allait me donner un rendez-vous pour mardi à 9h30. Deux jours sont passés, aucun rappel, aucune confirmation, rien pour m'aviser que mon dossier avait été créé et que mon rendez-vous était encore sur pied. Donc, j’ai encore une fois appelé, lundi, un jour avant la supposée date prévue, pour voir si tout était en règle. La secrétaire a répondu et m’a confirmé qu’il n’y avait aucun rendez-vous ni à cette heure, ni à mon nom. Ce problème dure depuis plus d’un mois et le service que je reçois est totalement inefficace.

Steve Garner

Great service

Nicole Ezer

(Translated) Love this gem! (Original) Lové this gem!

Marius Preda

30000km maintenance appointment: what a breathe! E-mailed for a preferred date and hour appointment, confirmed back within hours, get in, get out … I wish doctor’s appointments will be like that!

Jean Richard

(Translated) He is an outstanding dealer I like them a lot, I take my 3rd car and thank you very much to all the employees (Original) C'est un concessionnaire hors-pair je les aimes beaucoup c'est mon 3e auto que je prends la gros merci a tous les employés

Alexey Sk

Perfect service!

Ghaith Abdalla

I received the Best Service By Emin and Marth. I bought a 2019 Jetta and got best quality and price at that location. I recommend this salesman and espically this VW location. you won’t regret your decision

Salim GHOBRINI

(Translated) First Volkswagen user buy from Campbell & Cameron very satisfied with their service, I recommend this garage, the seller was excellent patient and professional always available if you come by ask to see Serguei excellent professional seller courteous you will not regret it (Original) Première Volkswagen usager acheter chez Campbell & Cameron très satisfait par leur service, je recommande ce garage, le vendeur était excellent patient et professionnel toujours disponible si vous passer par là demander a voir Serguei excellent vendeur professionnel courtois vous ne le regretterai pas

Nic Merand

(Translated) After renting a jetta, I let myself be tempted by a passat with the sport package and the mag wheels of 19 inches, super purchase. Good price, great car. The service with Julien was great, he answered my many and many questions before buying and taking possession of the vehicle, as well as all those I have had since I have the vehicle. Thanks for everything, I can not wait for the last snow to deliver my summer mags. (Original) Après avoir loué une jetta, je me suis laissé tenté par une passât avec le sport package et les roues mags de 19 pouces, super achat. Bon prix, super voiture. Le service avec Julien était super, il a répondu à mes maintes et maintes questions avant l'achat et la prise de possession du véhicule, ainsi que toutes celles que j'ai eu depuis que j'ai le véhicule. Merci pour tout, j'ai hâte à la dernière neige pour remettre mes mags d'été.

Dominic Amos

(Translated) Exemplary service !!! Thanks to all the Volkswagen Campbell & Cameron team for their excellent service when buying my gti 2019, very professional and courteous team thanks again to you! (Original) Service exemplaire !!! Merci a tout l'équipe de Volkswagen Campbell & Cameron pour leur excellent service lors de l'achat de ma gti 2019, équipe tres professionelle et courtoise merci encore a vous!

Olga Vitt

(Translated) I stopped counting reminders after the 6th. Regarding your comment on the next recall (There was specifically a recall to be performed on your vehicle recently regarding a fuse for the LED sunroof system, and an additional service action, which is a suggested maintenance item to be performed by the dealer under warranty.) I made an appointment for the last reminder in the spring as soon as it came out and this at the same time as my tire change and other maintenance but even knowing 1 month in advance that I came for it. recall they didn t bother to order the parts for my recall. Yes and the sunroof there is water infiltration during heavy rains, water flows through the light boxes, is the niagara falls ?! This problem was mentioned on each of my several visits but nothing is done. It's a 2018 Tiguan so it's a new car. Today it is all the safety options including ABS, blind spots, break assist, airbag (total7) which have come on. $ 150 for diagnosis when the car is still under warranty ?! Another year before I got rid of it, lucky I didn't buy it. No taxi service (like at Kia or other dealers) or shuttle, do not lend you a car either when they keep the car for several days (even when an appointment has been made in advance). Very bad experience both with the car and with the after sales service. I used to love more volkswagen in my life !!! (Original) J'ai arrete de compter les rappels apres le 6e. Concernant votre commentaire sur lendernier rappel ( Il y avait précisément un rappel à effectuer sur votre véhicule récemment concernant un fusible pour le système à DEL du toit ouvrant, et une action de service supplémentaire, qui est un élément d'entretien suggéré à effectuer par le concessionnaire sous garantie.) J'ai pris un rendez vous pour le dernier rappel au printemps des qu'il est sorti et ce en meme temps que mon changement de pneu et autre entretiens mais meme en sachant 1 mois d avance que je viens pour le rappel ils n ont pas pris la peine de commander les pieces pour mon rappel. A oui et le toit ouvrant il y a des infiltrations d'eau lors de grandes pluies, l'eau coule a travers les boitiers des lumieres , c'est le niagara falls?! Ce probleme a ete mentionné a chacune de mes plusieurs visites mais rien n'est fait. C'est une Tiguan 2018 donc nouvelle voiture. Aujourdhui cest tout les options de securite dont le ABS, angle morts, break assist, coussin gonflable (total7) qui se sont allumé. 150$ pour diagnostic quand la voiture est encore sous garantie?! Un an encore avant de m'en debarasser , une chance que je ne l'ai pas acheté. Pas de service de taxi (comme chez Kia ou autres consessionnaires) ou de navette, ne te pretent pas d auto non plus lorsqu'ils gardent la voiture pour plusieurs jours (meme lorsque rendez-vous a ete pris a l 'avance) . Tres mauvaise experience et avec la voiture et avec le service apres vente. J'amais plus de volkswagen de ma vie !!!

Jean-Philippe Bertrand

(Translated) This is my first experience with this dealer and everything was just perfect. Vehicle at an excellent price, clean and delivered as agreed. Excellent sales service with Julien Daoust. Jean-Philippe Bertrand (Original) C'est ma première expérience avec ce concessionnaire et tout a été simplement parfait. Véhicule à un excellent prix, propre et livré comme convenu. Un excellent service au niveau de la vente avec M. Julien Daoust. Jean-Philippe Bertrand

Catherine L'Homme

(Translated) Very pleasant sales service. On the other hand, I can not say the same of the after sales service which is, and it is an understatement, poor. Once they have got rid of the car, they immediately get rid of the customer. I recommend everyone, even if they drive a bit, to go to any other Volkswagen dealership. (Original) Très agréable service de vente. Par contre, je ne peux en dire autant du service après vente qui est, et c'est peu dire, médiocre. Une fois qu'ils se sont débarassé de la voiture, ils se débarassent, aussitôt fait, du client. Je recommande à tous, quite à faire un peu de route, à aller dans n'importe quel autre concessionnaire Volkswagen.

Svetlana Vasileva

I booked an appointment for airbag recall and i supposed to bring the car at 8 am so they can finish until 12. I was told that the car will be ready until 12. At 8 am when i took the car there the guy told me that job will be done "before lunch or just after lunch". I called them around 11 to see how is it going and i was told that the car will be ready "around 4-5 pm" . I went there and explained that i have things to do with that car and cant leave it so long and this is why i brought the car early in the morning - because they convinced me that i have to bring it at 8 if i want it back till 12. After asking them to start with my car at least then /around 11:30/ they refused saying that there is a car before mine. I wanted to speak with the manager. They said he is out and will be back later and also they can not contact him. So disappointing...

Andrée-Ann Chartrand

(Translated) I would like to thank Martin for sales. You took the time to offer me an excellent service Wednesday night, November 4, by taking into account my needs and respecting my budget. In addition, you answered my questions. Indeed, I hesitated between repairing my 2006 Jetta or renting a new car. So, thanks to you and your wise advice, I will soon drive a beautiful JETTA 2016 :) !!!! Thank you. Andrée-Ann C. (Original) Je voudrais remercier Martin aux ventes. Vous avez pris le temps de m'offrir un excellent service mercredi soir le 4novembre, par le fait de prendre en consideration mes besoins et de respecter mon budget. De plus, vous avez répondu à mes questionnements. En effet, j'hésitais entre faire réparer ma Jetta 2006 ou louer une nouvelle auto. Donc, grâce à vous et vos judicieux conseils, je vais bientôt conduire une belle JETTA 2016 :) !!!! Merci. Andrée-Ann C.

Salvatore Catalano

I just want express my gratitude to the team at Campbell & Cameron, especially for the young guy Martin....he has a nice manner to deal with customers, no pressure at all… don’t feeling at all the pressure to buy, like some other dealers….. Let’s don’t forget the other part of the team, Jennifer at Finance department and George the sales manager…. Very nice and kind team……………..good job to all of you…. The feeling is great. I will for sure recommend the entire stuff for friends and people that I know. And tomorrow I will have my brand new Jetta TSI………… Salvatore

Filip Razmerita

Great service ,kind people ! Thank you

Mélanie Béland

(Translated) The service is always excellent! (Original) Le service y est toujours excellent !

Forte Chris

(Translated) EXCELLENT after sales service ... they are there to support us when we have a problem with our car ... (Original) EXCELLENT service après vente... ils sont là pour nous supporter quand on a un problème avec notre bagnole...

Nick V

Probably the best experience I have had at a dealership. Great service with 0 sales pressure. The way it should be. Thank you,

Josee Morissette

(Translated) Exceptional service for my first purchase of a Volkswagen. I am demanding and really I have nothing to say, only positive !! Thanks again :) (Original) Service Exceptionnel pour mon premier achat d'une Volkswagen. Je suis exigeante et vraiment je n'ai rien à dire, que du positif!! Merci encore :)

Ted Kantrowitz

My best VW experience so far, and I have been to most VW dealers in Mtl (as well as three in the US and a couple in Ontario). Though I decided not to get another VW this time, these folks treated me so well I've asked them to keep an eye peeled for a trade-in / used car for me - that's how much I like their ethics and way of doing business. Even when they can't do something for me I come away feeling alright about it.

imane kaoukab

(Translated) .... you are wrong I was at your dealership last Monday to buy a vehicle. Due to our young age with my partner and I the salesman didn't seem to take us seriously and this one even told us outside the dealership while whispering; to go elsewhere since there were better prices. We did business with Mr Shyshkin (I don't know how to write it) short before posting such a comment claiming that I want to lower your side. As a normal dealership who cares about customer service, leaves the manager's contact details so that we can contact him, in short, it is of no use to you to catch up with you, we will continue with Audi and my partner is very happy with the service he received. and its new purchase on Monday. (Original) ....vous vous trompez j'étais à votre concessionnaire lundi dernier afin d'acheter un véhicule. Du à notre jeune âge à mon conjoint et moi le vendeur ne semblait pas nous prendre au sérieux et celui-ci nous a meme dit à l'extérieur du concessionnaire en chuchottant; d'aller ailleurs puisqu'il y avait de meilleurs prix. Nous avons fait affaire avec M.Shyshkin (je ne sais comment l'écrire) bref avant d'inscrire de tel commentaire en prétendant que je veux faire baisser votre côté informez vous! En tant normal un concessionnaire qui se souci du service à la clientèle laisse les coordonnées du directeur afin qu'on le contacte, bref sa vous sert à rien de vous ratrapper nous allons continuer avec Audi et mon conjoint est très content du service quil à eu et de son nouvel achat lundi.

Sharmin Howlader

What a horrible experience it was at this Volkswagen. They are extremely pushy and they even lied to me to get their way. I was returning my leased jetta and surprise surprise of course the damages I had on the car were not covered under the insurance I had gotten with them. Granted, my fault for not reading what I signed for, my mistake. I had $1800 worth of damage apparently so I asked them what they can do for me since I wanted to stay with Volkswagen. This girl Jennifer that works there later called me that day and told me she negotiated alllllll day and she managed to get them to remove $600 worth of damage from my bill if I buy a car with Volkswagen but they can only remove that if I stay with Volkswagen. Thank goodness my friend told me to go to Volkswagen Gabriel in Saint Laurent to get a second opinion on the situation. I never got such an exceptional service like I did at Volkswagen in Saint Laurent! They basically told me that this girl Jennifer in Lasalle is lying and that the $600 extra charge to my bill appears to be a mistake that the evaluation company made(they wrote I was missing hub caps when I wasn't, my jetta came with rims). Volkswagen Gabriel said no problem, we will call them right away and tell them to remove the mistake. I was so happy they were honest and even got that correction done without forcing me to buy a car. I was so satisfied with their service especially the sales rep Abbas that I even bought a brand new jetta from Volkswagen Gabriel in Sant Laurent. Thanks to them, I stayed with Volkswagen. I do find your response some what ridiculous and I am not sure if it is because you do not understand the situation or you just would not like to apologize for your employees undesirable behaviour. Let me clarify, the bill I have accepted and as I said in my previous post, I take full responsibility for not reading what I signed for. However, the behaviour I do find unacceptable is being lied to by your employee. Volkswagen finance confirmed that if your employee in fact did call in to inquire about the charges then they would of told her that the $600 charge is for missing hub caps. Your employee told me that Volkswagen finance said they charged me that fee for scratches on my rims, which is not true. Your employee also said that Volkswagen finance said they would remove that $600 if I took a new car with them, which again is not what they said. Your employee knew it was a mistake on my bill that can be easily removed because my car did not come with hub caps but instead used it to her advantage as a lever for trying to make me get another car with you people. This is unacceptable behaviour and it is funny that within 2 minutes of being at Volkswagen Gabriel, they spotted the $600 mistake that was added on for no reason and said we need to fix this, the evaluation company wrote your missing hub caps on all 4 wheels. How did they know it was a charge for missing hub cabs right away but Jennifer said it was for scratches on my rims? She spoke with Volkswagen finance directly, they would of told her what it was for. When I called them, they said it is clearly for missing hub caps and that your employee is lying. I find it odd that Volkswagen finance and another dealership said your employee was lying. So no, I am not bitter, I am extremely satisfy with my car, my experience at Volks Gabriel and even the employees at Volks finance ended up being very helpful. My problem is not with my bill that I paid, my problem is with your employee that lied. If you need more information, take a look at my bill and I can even upload to this review pictures of messages of your sales rep Mo relaying the lies to me via text. I do not blame him as much because I do not know if he knew what was going on or if he was just telling me what Jennifer told him. As well, if you need to know names of which customer service reps I spoke with from Volks finance that told me that the charge on the bill is clear and your employee knew that it is not for scratches, don't hesitate to contact me. :)

Benoît Côté

(Translated) Excellent service. Best price without haggling. The seller of my new car, Julien Daoust, answered my many questions, quickly, without impatience and always with enthusiasm. Thank you. (Original) Excellent service. Meilleur prix sans marchander. Le vendeur de ma nouvelle voiture, Julien Daoust, a répondu à mon grand nombre de questions, rapidement, sans impatience et toujours avec enthousiasme. Merci.

Sophia Xiao

I leased a VW golf two days ago, and I had an amazing experience at Campbell&Cameron. Right from the start, the whole team was very warm and welcoming. I got a really good deal on the lease, better than several other dealers. I didnt even have to go to the dealer until the actual pick up date, as the whole team arranged everything for me in advance. As a new buyer, they were able to help me navigate through the process, and they really took the time to explain when I had questions. Martin was a fantastic help in answering all my questions, Vinicio was not only very helpful, but also very funny! You can instantly tell that the whole team works well together, and that they are known to provide excellent customer service. I really appreciated their honesty, and how they were down-to-earth. I would definitely buy/lease from them again! Five stars out of five! =)

Claudia Todaro

What a professional and welcoming experience at this dealership. Would recommend to anyone looking to find their next car!

Andrew Golden

I picked up a Tiguan this morning. My salesman (Tony Assente) was amazing. He was very informative. Had all the answers at his fingertips. He knows the products inside and out. He was able to get me a great price. I could not be more happy. I will definitely use this dealer again.

Eric Robillard

(Translated) This dealership is one of the most deceptive and does not reimburse customers who cancel when they realize they have been duped. It is illegal to withhold deposits from customers do you know? (Original) Ce concessionnaire est un des plus mal honnête et ne rembourse pas les clients qui annulent lorsqu'ils se sont rendu compte de s'avoir fait avoir. Il est illégal de retenir les dépôts des clients le savez-vous?

Anaya Addison

The employees are very courteous and always helpful. Best services, very clean environment, and also I like the fact that, they wash my car after the services. The Driver is very polite, respectful and always smiling and he really likes his job and I can say that, the way he deals with the clients. There is another man at the Sales Department and I forgot his name, he is supper nice and, I will ask his name and put it in my review. Anastasia C. Lasalle

michel mantion

Ignition recall. Brought the car at 8 am and was told it was a 2-3 hour job. I called back at 5 p.m. to ask what was up.. Was told to wait another day because it would be longer than anticipated. Finally got a call around noon the next day to get my car back. When i got to my car, pieces of plastic moulding were missing or broken. I was told the broken piece was like that when they got it (not true) and they found the other piece of console on my backseat floor. Only gave a 2nd star because they ended up fixing the problem...congrats!!Not coming back here again!

Dave Boisvert

Campbell & Cameron has a great team. Always welcomed with a smile and it's good to see a positive energy among the employees. I've always had a great customer experience with my sales rep Martin, and today as well with Mark at service. :)

Mathieu Bader

Great service from Martin and just the right price in a great environment!

Daniela Carrasco

WORST SERVICE I HAVE EVER EXPERIENCED IN MY LIFE!! They dont even deserve the one star but ibhave no choice in order to put my review. I have been in the car dealership industry with leased vehicles and serviced at the dealer for 16 years a never had such awful service. I brought my vehicle in for vibration in the engine, an oil leak, and several lights on my dash board.They cleaned around the engine changed a valve, but the leak was still going on after a day.I went back to the dealer for those same problems continuing and Dominic the advisor even came out to my car so I can show him the light AGAIN after I showed a picture of my dashboard on my cellphone. They also found a water pump problem which they fixed and an intake manifold which the technician made a mistake and so they had to redo it and absorb the fees. I ended up bringing my car in 5 TIMES IN ONE MONTH because of the oil leak, vibration and lights but they failed to put that on my second, third and forth invoice while I assumed (but shouldn't have) that it was obvious I came back for the same issue as I was back less then 24 hours later and mentioned it verbally and while it was on the first invoice didn't think it needed to be on all because I came the following day. My mistake was to think that these are professionals that I am dealing with and they want to help me fixe my car while I was willing to pay anything to fixe it. I should have had the advisor type in every word I said so they would turn this into you never told us your problem back. When nobody in their right mind goes to a dealer two days in a row just to look for defects in their 2012 vehicle. I tried talking to KEVIN THE SERVICE MANAGER which is the most ARROGANT AND RUDE person I have ever dealt with. I waited for the GENERAL MANAGER JHON REZA to speak with him and was very straight forward in saying IM IN THE BUSINESS TO MAKE MONEY IF YOU SIGN AND DONT READ IT NOT MY PROBLEM. I most definitely should have asked around and looked at all reviews for the last months as some people from other dealership (not only volkswagens) were not even surprise. After spending 2500$ and ending up with a seized engine they were not even willing to do a diagnostic and absorbs the fees. I WOULD NEVER EVER RECOMMEND THIS PLACE TO ANYONE NOT EVEN FOR A TIRE CHANGE.I ended up towing the vehicle over to VOLKSWAGEN PRESTIGE and as he was very very busy but saw me so stressed took my vehicle in right away, brought the technician over to be a part of the conversation and called me during the day to give me feedbacks. Such a different customer service approach and professionalism.

Marc Brown

I have been going to this dealership regularly for maintenance since 2015. Never had a problem. I leased my first car there. I recently went in to get my winter tires put on. Much to my surprise, the service agent found my work order and asked if I was there for an oil change. I stated it was just for a tire change and asked to check my brakes as they were squeaking. The service agent responded "No problem we do a 30 point inspection." I signed the work order assuming the service agent would cross off the oil change (as Campbell & Cameron have done in the past when the work order was incorrect ), which I found out he did not when I received a bill that included the oil change. I checked my records and found that they had done an oil change in May 2020 at the time of my 15K maintenance (done at 11,500 KM.) Because of the pandemic, I only put 4,000 KM's on my Golf since that last oil change. So I contacted the Service Manager, who said since I signed the work order they could not refund me. Instead he offered me a 10% discount on future visits until it made up the $145 for the oil change. While I appreciated the gesture, a 10% discount every 6 months doesn't help much with finances being tight due to the pandemic. Campbell & Cameron have lost a loyal customer. For those who continue to frequent Campbell & Cameron, don't make the same mistake I did and assume they will fix the word order. Insist that they reprint it before signing and leaving your keys.

Alex Sundara

(Translated) Martin Lemire, a man, a real one! Impeccable service and a winning attitude are at the rendezvous with Martin! I strongly advise you, an outstanding listening in addition to having a nice mouth! Thank you for everything ! Alexandre Sundara (Original) Martin Lemire , un homme , un vrai ! Un service impeccable et une attitude de gagnant sont au rendez-vous avec Martin ! Je vous le conseille fortement , une écoute hors-pair en plus d'avoir une belle gueule ! Merci pour tout ! Alexandre Sundara

Brandon Picard

Excellent service from Adam Caccavelli. He had all the best possibilities prepared for me for my first visit based on what I said I was looking for and helped me make an easy choice for the purchase of my first car.

Kerstin Blaschke

Amazing and quick service! I brought my car in for an oil change, the staff is very polite and professional. I really felt like they valued my business.

Pascal Lespérance-Daoust

Good team!!! Good service!!!! Always a good experience!!!

Renate Zira

We just leased our second car there and we are very happy with the service and with the car. Julien helped us all the way in a very professional manner. We recommend this dealership to anybody who is interested in buying or leasing a Volkswagen.

Alex Anissimov

Great service

Alvin

What more can I say perfect ????????????????????????

Simon Busque

(Translated) WOW! Impeccable service and super first shopping experience at Campbell and Cameron. Very satisfied with Martin's professionalism and friendly welcome. (Original) WOW! Service impeccable et super première expérience d'achat chez Campbell et Cameron. Très satisfait du professionalisme et de l'acceuil amical de Martin.

Audrey L

(Translated) Each time, I had an excellent service! My name is Martin Lemire and I highly recommend it! (Original) À chaque fois, j'ai eu un excellent service ! Mon vendeur se nomme Martin Lemire et je le recommande fortement !

robert schieller

I’d like to thank my representative Serguei Lisneuski at Volkswagen Campbell &Cameron who help me to resolve the issue with the old car and found me a great solution for a very reasonable price. He took care of my case very seriously and in the best professional way within a very short timeframe. He went above and beyond to help us finding what we needed for the most reasonable price and with the most suitable conditions. Absolutely recommended to everyone who looks for a new or used car. They will do their best to keep you satisfied and will find the best solution suitable to every specific case. Thank you Serguei, you are the most open, knowledgeable, trusty and work focused person. It was my pleasure dealing with you and will be glad to have business with you further times!

Mina Mesrati

(Translated) I had very good service from the sales representative and the sales manager. However, the very rude and in no way professional financial director. Due to the fact that I did not take an extended warranty, she got frustrated and started talking to us in an unacceptable tone. She had put in the sales contract, the extended warranty, while I had told her clearly no, the day of delivery of the vehicle. Quite frankly, she didn't force her to take it ... in short, apart from this incompetent and tactless lady, the four stars go to the excellent service of the seller and the sales manager. However, the missing star goes to the lack of professionalism of the financial director hoping that one day she will bring her smile and respect with her to work! In short, I recommend this dealer! :) (Original) J'ai eu un très bon service de la part du réprésentant des ventes et de la directrice des ventes. Par contre, la directrice financière très impolie et aucunement professionnelle. Dû au fait que je n'ai pas pris de garantie prolongée, elle s'est frustrée et a commencé à nous parler avec un ton inaceptable. Elle avait mis dans le contrat de vente, la garantie prolongée, alors que je lui avait dit clairement non, le jour de la livraison du véhicule. Carrément, elle n'obligeait à la prendre... bref, mise à part cette dame incompétente et sans aucun tact, les quatres étoiles vont à l'excellent service du vendeur et à la directrice des ventes. Toutefois, l'étoile manquante va au manque de professionnalisme de la directrice financière en espérant qu'un jour, elle apportera son sourire et du respect avec elle au travail! Bref, je recommande ce concessionnaire! :)

Amélie Lecavalier

(Translated) I bought a car from Campbell and Cameron and I can say that I was very satisfied with the service. The sales consultant Julien has identified my needs and very well advise me. He knew his product and took the time necessary to explain each of the peculiarities. Courteous, quality and efficient service from Julien, the General Manager and the entire team. (Original) J'ai acheté une voiture chez Campbell et Cameron et je peux dire que j'ai été très satisfaite du service. Le conseiller en vente Julien a su cerner mes besoins et très bien me conseiller. Il connaissait son produit et à prit tout le temps nécessaire pour m'expliquer chacune des particularités. Service courtois, de qualité et efficace autant de la part de Julien que du directeur général et de toute l'équipe.

Erik Perrie

UPDATE: FEB 2019 I just acquired my second new vehicle from Campbell & Cameron and am pleased to confirm that this transaction was every bit as painless as the last. Unfortunately Adam is no longer with them but I was taken care of by Mohammed who proved to be just as transparent, straightforward, and respectful of my time. Again - no surprises, the agreed-upon price was reached quickly and the car was ready for delivery in a matter of days despite it having to be transferred from another dealership. Mohammed kept me informed each step of the way and made sure the original delivery date was respected. Worth noting is that used car manager Kim Davis was instrumental in this transaction. In true Campbell & Cameron fashion, her automotive enthusiasm and knowledge of her products is beyond reproach. Her input was greatly appreciated and helped me make a well-informed decision. Products and protection from the F&I (Jennifer, Anabel) were explained clearly without fear mongering or undue pressure. Delivery of the car with Hugo was again actually quite enjoyable. He is personable and lessened the sense of formality that accompanies the required paperwork. I can honestly say that I felt he was committed to ensuring every detail of the delivery exceeded my expectations. Overall, another very positive experience. I would have absolutely no hesitation continuing to refer friends and family to C&C! --------------- ORIGINAL REVIEW: Just leased a new vehicle from Campbell & Cameron VW after an exhaustive search. I dealt with salesman Adam Caccavelli throughout the process, from initial test-drive to delivery. I found the entire experience to be nothing short of ideal as far as new car acquisitions go. I appreciated Adam's professionalism, patience, and enthusiasm about the product & brand. Unlike some of my previous experiences in other dealerships, Adam distinguished himself by not using any unwelcome pressure tactics. He was straightforward, well-informed, and genuinely customer-focused in his approach throughout. Adam and general manager George Popescu found the exact vehicle I wanted and even arranged for me to be part of its transfer from another dealership. No surprises at delivery. Agreed-upon price and conditions were respected. So far, all interactions with staff at this dealership have been positive. I appreciate the personalized service and what I perceive to be a commitment to my satisfaction. I'm looking forward to many positive years of ownership!

Angele Knight

I've been a client at Campbell & Cameron VW for over 10 years now, and I wanted to review the store because I just leased a new 2014 Tiguan, and traded in my 2010 Tiguan 4 months before the old lease expired. I wasn't planning on changing until the lease expired, but a really pleasant salesman, Julien, called me one day and told me that I could get in a brand new Tiguan, right now, and it would cost less than my old one!! Needless to say, I thought it was some sort of dealer trick. But when I went down and met the salesman in person and he showed me the Tiguan and the numbers, it was a better car (more stuff) and for less each month! And, my old winter tires even fit the new one! Great service, great sales and service guys, and I would recommend them in a heartbeat to anyone looking for a VW.

Jonthan Mailloux

Great service and bill in the parts really knows his stuff no bs here

somewhere blooms

Staff was rly helpful, great service!

Ryan Rose

Friend bought a car here in October. Sales rep seemed nice at the time but turns out he was very misleading and falsifying information. When the time came to get some maintenance done, it took a month to just get to the final answer of the orIginal question. Sales rep was extremely rude after the fact, service department would not return calls or hung up multiple times and the owner of all people was very condescending and basically calling her stupid. Truth is owner did not listen to anything we had to say and is perfectly okay with his sales reps misleading the client when asking very specific questions but somehow we are the idiots because of what HIS salesmen claimed. I would never recommend this dealership to anybody even if it was just for service because they can’t even manage to do that properly. Much better Volkswagen dealerships out there. Huge mistake, Campbell and Cameron provided the worst experience I’ve seen.

Julio Fiore

I had a small issue with my certified pre-owned vehicle that was promptly acknowledged and resolved by Mr. John Raza. I was highly impressed with his customer service skills, positive attitude and willingness to help.

simon couturier

(Translated) I bought my first used Volkswagen Very good attitude of the representative, Excellent service Nice vehicle, very clean I liked the experience (Original) J'ai acheté ma première Volkswagen d'occasion Très bonne attitude du représentant, Excellent service Beau véhicule, très propre J'ai aimé l’expérience

Julien Bélanger

(Translated) The mechanical service is super courteous, A1 maintenance work, we are on time! I recommend Campbell. (Original) Le service mécanique est super courtois, travail de maintenance a1, on a l'heure juste! Je recommande Campbell.

Charlene O'Sullivan

I could write a praise-filled essay when it comes to my experience with the Campbell & Cameron Volkswagen dealership - specifically with my experience with my Martin Lemire. It is very rare to encounter a salesperson who is both warm and well informed, who actually listens to what your concerns and preferences are, and who does not push their own agenda. The entire experience was a positive and enlightening one and I have (and will continue to) recommend this team to anyone who cares to listen. Keep it up, Martin! After a very negative experience elsewhere, you were responsible for reviving the joyful aspect of car shopping for me!

Pare Manon

(Translated) first acquisition, good service surrounded by professional staff. Received very good advice, good overall information. Excellent services, very satisfied. Manon Pare (Original) première acquisition, bon service entourée d'un personnel professionnel. Reçu de très bon conseils, une bonne information globale. Excellent services, très satisfaite. Manon Pare

Isabelle Dunn

(Translated) Great, courteous and attentive staff! (Original) Super, personnel courtois et attentionné!

Danovan Filion

(Translated) Great service!! (Original) Super service!!

Victor Kalvin

The following text was added to my review below as a reply to the owner: Hello, Thank you for taking the time to investigate and reply. In the meanwhile I contacted VW Canada and asked them to clarify the procedure. Unfortunately I cannot post VW Canada reply here because the use, disclosure or copying of any portion of their message or any attachments is unauthorized and may be unlawful. In short, after submission Corrosion/Perforation inspection requests are supposed to be processed by the corresponding dealership, then the dealership (i.e. VW Campbell and Cameron) contacts the customer (i.e. me) to set up an appointment for inspection, where pictures are taken. The pictures are then submitted to VW Canada by the dealership for review... So I was absolutely right with my statement that since June 29, 2017 and till now I am waiting for the VW Campbell and Cameron Dealership to contact me as promised in the automatic email reply: "We will contact you shortly to set up an appointment with our corrosion specialist." I believe my review is absolutely correct. Thanks again. Regards, VK Review: Very friendly, knowledgable, helpful, and approachable Parts Dept. 5+ stars! On the other hand, after submission of corrosion/perforation inspection request a week ago I am still waiting for them to contact me as promised in their automatic email reply: "We will contact you shortly to set up an appointment with our corrosion specialist". Seems like it will never happen. Thus 1 star... 5 stars and 1 star gives an average of 3 stars...

lavkesh verma

Great customer service.

nicho Duan

Just brought my VM Tiguan with Martin Lemire. He is very nice to help me out with the configuration and price. recommand！！

Michael Canart

The customer experience was nothing short of amazing since shabby sales tactics do not apply at Campbell and Cameron. I was served by Adam and George for the purchase of my car. The sales team at this dealer should be a model for all others. They respect their customers.

André Archambault

(Translated) I just bought a 2016 sportwagen golf from Cameron & Campbell last week. Excellent sales service with Julien Daoust. (Original) Je viens d'acheter une golf sportwagen 2016 de chez Cameron & Campbell la semaine dernière. Excellent service de vente avec Julien Daoust.

Radulescu Marius Lucian

I got a VW GTI from them, remarkable service. Thank you Mr. George Popescu & team

Gary Reddick

I guess if you purchase a new car there you are part of the family, but if you bring in a used truck for a scheduled appointment at 7 45 am and receive a phone call at 4 45 that afternoon only to be told that a part needs welding "that we don't do, you can come pick up your truck with no wipers now working take it some where have the part welded and bring it back for the new linage to be installed.'" What a joke .....will never return to this dealership

Noah Davidson

My experience at Campbell & Cameron was amazing!!! A wonderful group of people working there, they listen to exactly what the customer need and give you 100% of there attention to make you feel comfortable while purchasing a car

Huguette Bérubé

(Translated) THANK YOU! Martin Lemire is an outstanding salesman. Everything went perfectly, from the first contact to the start of our magnificent new car. Do not hesitate to go to Campbell & Cameron Volkswagen, you will not be disappointed. (Original) MERCI! Martin Lemire est un vendeur hors pair. Tout s'est parfaitement bien déroulé, du premier contact jusqu'au départ au volant de notre magnifique nouvelle voiture. N'hésiter pas à vous rendre chez Campbell & Cameron Volkswagen, vous ne serez pas déçu.

michael mccambridge

i would never recomend this place, the used car man will promise the world to you and you get nothing but a washed car in and out, my car i bought in feb, 2019 brke down , only to find out the original battery was in the car , it is a 2014. You would think they would replace it , but no its not covered! should have been replaced when i purchased the car

Dave Munro

Bought a Tiguan, my second VW from Campbell Cameron. The experience was very pleasant and straightforward thanks to the entire staff, including Tony and Mohammed in Sales, Anabel in Financing, and the other Tony who delivered the car. Despite the low inventory across the entire industry, there was no messing around! I don't buy cars very often but when I do, I will definitely start with C&C.

STEPHEN Marano

WOW!! What can I say. The staff that works at VW in LaSalle. They go beyond what I have ever expected. This is not my first car and I have delt with service and managers and even owner, this team puts them to same. My 2019 GLI was having a problem with its sunroof they made this issue go away like it was as simple as an oil change. Thanks to Mathew at the serves and the owner who was there for every step. Thanks again.

Celia Lamarche

(Translated) Super beautiful experience. Special thanks to Julien for his excellent service! (Original) Super belle expérience. Merci spécial à Julien pour son excellent service!

Alexandra Delisle-Reda

(Translated) Excellent service during my tire change :) Team very attentive and always smiling! I am extremely satisfied with my beautiful Jetta 2016. Thank you! Alex (Original) Excellent service lors de mon changement de pneus :) Équipe très à l'écoute et toujours souriante! Je suis extrêmement satisfaite avec ma belle Jetta 2016. Merci ! Alex

Richard Soucisse

The service Manager Mr. Kevin Grimes is the worst Manager that I had to deal with. I received a recall...I call the the service department to have an appointment...sir you don't need to have an appointment..it's a matter of few minutes to put a stickker on your door...anyway...20 minutes after my arrival...no one even touch my car...I was so mad that I asked the Manager to get my car in their garage. because I need to go I had a meeting at the office and I could not wait an hour.....can you belive...this Manager told me to got get my my myself...WOW !!...My intention is to write to VW CANADA...they need to know how bad this guy was !