Reviews of Kitchener Kia (Car Concessionaire)

David Wice

Great buying experience

Coco & Nala

GEOFF WHARTON !

Norah Phillips

Excellent staff. When messaging about a car had very quick friendly response. Looked at car on Monday and driving it off the lot with our additional accessories on Friday.

Mr. Khlmsh

Just purchased a used car, absolutely a wonderful experience. Thanks Kitchener Kia

Ximena Hurtado Bonilla

It was an amazing experience. Jerek, Erin and AnaMarija were really helpful, patient and attentive. They explained everything I need in a very kind way. I loved it! Thank you so much for everythig guys! I am really happy with my nee car.

Bhavesh Patel

Good knowledgeable staff

Mark Bertram

Had an amazing experience with Kait Berg today while shopping for a Sportage. Dave McDonald was helpful and offered assistance on the sales floor as Kait was finishing up with a customer. We ended purchasing a 2017 Sportage SX Turbo and couldn't be happier with our decision to buy from Kitchener KIA! Thank you Kait!

Jody

90 minutes for an oil change is pretty ridiculous. The service staff aren’t all that friendly either.

Deepak Vishnu D

Nice customer service

Steve

Where do I start? The sales experience was fine, but everybody is quick to treat you really well when they want your money in their hands. It's everything that came after where the true colours of this dealer and it's management really shone. Like thousands of other Kia owners from 2010-2015 with the Theta II engine, my engine failed a few months off warranty and needed replacing. The dealer was quick to want to sell me a $6k maintenance bill, while all other Kia customers were having this issue taken care of for free even off warranty (Kia REFUSES to recall a known faulty engine, don't get me started, just google it). I went weeks with no communication from them on this matter and eventually escalated to Jeff the GM. I got a call that Kia Canada had approved my work at their cost (I'm glad nobody ever thought to call and tell me this until I escalated after refusing to proceed with $6k out of my own pocket), he told me the new engine was in the shop, someone from service would call me that afternoon to schedule my appointment for the next week, and that I'd get a loaner vehicle while the work was done. Over a week passed and nobody called. I deliberately waited to see how long it would take them to contact me, but wasn't expecting a week! I emailed again and was told there was never any engine in the shop for me at all. There was a backlog of 56 engines at the time being waited for ahead of mine, and I'd be in for a several month long wait. FIVE months pass. During this time there was never any updates or communication from Kitchener Kia, nor did Jeff ever talk to me again through this whole experience, not even to apologize for his "misinformation" I was told about my engine "already being in". I had to continually email asking for updates, and rarely ever had all the questions in my emails answered when I'd ask. I finally get the call the engine is in. I won't get started on the poor communication I had trying to book the bloody appointment for my engine change. I dropped off my car on appointment day, was offered a shuttle home, oh wait, a shuttle? Where's my loaner car I was promised? I was told it would take a day, but about a week later I finally had my car back. While it was in the shop, they found another $800 worth of work that "needed doing", shipped my parts to the wrong dealer, shipped my parts to the right dealer, and finally finished the job. Finally, during the last four days of this long ordeal, was I finally offered a loaner vehicle so I could resume getting to and from work. As for the new engine? It literally had screws falling out of it. They never torqued my alternator screws, that led to a three hour driveway fix involving tearing out a headlight to get access. I also found lose screws floating around my engine bay that managed to wedge themselves in a metal nook right beside my belt (thank god they didn't fall into the belt pullies, that would be another bill I don't want to deal with!). I didn't see any empty screw holes and assume they dropped these and just grabbed new ones without finding where they fell. Anyway, it turns out owning a Kia is everything that everyone says it is. Six years into ownership I'd done way more work on it (ahem, new engine!?) than most car owners will do in a 1-2 decade long experience of owning another car brand. Got rid of the Kia after all this - lost all trust in the brand, reliability of my car, and this dealer. I took a large financial loss to never have to deal with Kia ever again. Unfortunately trying to trade in a Kia to another dealer is about as hard as owning one is - nobody wants them! Even after dumping Kia, no matter how many times I click unsubscribe in all their weekly email newsletters, I continue being harassed with their mailing lists - they can't even build a functional unsubscribe feature, let alone a functional car. My new Toyota on the other hand is 10/10, and the dealer service staff are miles ahead of Kitchener Kia in terms of knowledge, professionalism, and candid honesty. I'm a Toyota lifer now.

Killian Miller

I had a great experience buying a new SUV. My salesperson Jeremy Daniel was friendly and knowledgeable. He didn't make me feel pressured to buy a vehicle and helped me get the features that I wanted. All in all very pleased with my new vehicle and I will be recommending Kitchener Kia to my family and friends.

Nicole Lemon

Thank you Geoff for an excellent, low stress car purchase experience! We ended up with everything we wanted and more. Both Geoff and Anamarija were friendly and helpful, and never made me feel pressured in any way. 10 out of 10 experience!

DeArtola Associates

Great customer service!

Shannon Daniel

Kitchener Kia stands out from the rest! Ive purchased three vehicles with salemen, Jeremy and Dave. They makes the entire process so easy and enjoyable. My experiences with the staff are always welcoming, informative and professional. Thank you Jeremy, Dave and the rest of the team at Kitchener Kia for above and beyond care and quality of service.

shylock yex

Serviced my car there on regular basis. Since last service, warranty expired by time only and check engine light came on slightly after. Car drove fine, didn't have time to bring it in and when I brought it in to a different mechanic for oil change in another city, mechanic noticed all wires to sensor were cut. Marc said it was animals that chewed wires, I am more than willing to post pics of wires "being chewed by animals" NOT, rather they were cut flush with sensors. Never to return again.

Jordan T

Service department left me at the mall with my gf waiting for the shuttle to pick us up for an adding hour. Then to notice later they either didn't balance my winter tires or did so very crappily

Ulysses Pereira

Buying a car in Kitchener Kia was a pleasant experience. Mr. Jarek ( our sales person) answered all our questions and was very professional during the process making it easy and expedite. Thank you Jarek and Kitchener Kia!

Jessica Heuse

I am beyond impressed with the service at Kitchener Kia. I got a flat tire from a pothole and was expecting to have to deal with such a headache. Marc St. Onge and his team went above and beyond what I ever would have expected. The entire process was hassle-free, and the services they provided were impeccable. I will always bring my vehicle to this dealership!

Katie Snow

I bought my car from the Kitchener Kia dealership in October 2018, I though that I had no issues up until now. About a month ago I got my car fully serviced at the dealership. I asked them to check everything in my car to make sure my car was still in good condition. I've been really sick and congested since around the time I bought my car. Come to find out today when I got my car serviced at Mr. Lube that my filter for heat/air conditioning was covered in mould. I am disgusted and appalled that this was missed not once, but twice when I got my car serviced there. Will definitely be taking my business elsewhere.

Kevin Scheerer

Excellent service. They take care of my car as well as they care for me as a client. My experiences with this dealership and service centre has been the best of any automobile service centre or dealership. They truly go above and beyind to make your experience positive and stress free.

Kimberly Lewis-Manswell

I recently purchased a 2018 KIA Sorento SX AWL from Ken! He's hilarious, knowledgeable and straight up. NO BS from him! He made my recent purchase so enjoyable. I won't go anywhere else!!! This is my 3rd KIA. Truly amazing vehicles - built to last. CYNTHIA - She's the sweetest and so incredibly techy!!! I've never had the service where someone sits beside me and goes though every last function before. This was so needed as my new vehicle can do everything BUT drive itself :) This is a much needed service and saved me from hrs of reading my manual! KITCHENER KIA ROCKS!!!!!!

Alex Jennings

Geoff Wharton was a great person to buy a car from. This was my first car I've bought and he was the first person who didn't just look at me and mostly ignore me assuming I wasn't seriously considering buying a car. He was very informative, and practical, walking me through the whole process which was initially very daunting to me and making it very accessible to new buyers. Everyone else there was also very warm, friendly and helpful including the sales manager and the person I spoke to about finances there. Thanks Geoff and the Kitchener Kia team, I'm so happy with my Seltos and looking forward to all the adventures it will take me on! In terms of the cars themselves, I liked that they were very practical compared to other brands I looked at with a good compromise between size and fuel efficiency while carrying all of the safety features I was interested in - even on the base models!

Jamie Laird

I just want to say a HUGE thank you! to Jarek from Kitchener Kia. He was so quick at responding to my emails, and went above and beyond to help me get the Soul I wanted. I can't recommend him enough if your looking for a car. Thank you!!!!

J Wiley

I really enjoy coming here - all the folks in the service department are friendly and easygoing, and always clearly explain the details or options of the service to me. I had the chance to chat with Katrina (or Kat!) today as well, which was so lovely. We talked about everything from bartending to the benefits of a crossover vehicle. Thanks to all for creating a comfortable atmosphere.

Keith Gilbert

Great sales staff really friendly and patient with me. Felt like I got a great deal and I am super happy with my new car.

Naila Noor

Had a great experience at Kitchener Kia with Sales Rep Kait! Her, alongside the staff were all pleasant. I had an overall great experience. Prices are also reasonable.

Gordon edwardservice

Good sales people... nice staff....

Chad Seip

The team at Kitchener KIA worked hard to make my purchase quick and easy.

Marko Grubisic

What a fantastic experience! I went in to trade a relatively new vehicle as I was disappointed with the performance. I told the sales professional Geoff exactly what I wanted. He expertly fitted me with a brand new Kia Stinger. He listened, understood, and assisted with every one of my needs. I can’t thank Geoff and their team enough for the positive experience I had purchasing this vehicle. If you don’t want to feel pressured and treated like family go to Kitchener Kia. They will always give their best to give you assurance that you got the best price and service. Thank you all!

Matt k

Best service:)

Amanda Peplow

Our family just bought a 2020 Kia Sportage. Was absolutely impressed from the time we walked in the door until we got the keys to our new family vehicle. Kait is amazing! Highly recommend Kia Kitchener . Thanks from the Peplows!

Jhon Aguirre

KIA is Wonderful Place to Shopping Amazing Car

Don Blais

Had a great experience, working with Geoff. Friendly, and informative. If you're looking for a new vehicle, I recommend coming here!

Maninder Chahal

Excellent service !

I Neville

Bought a new Soul EX from Geoff Wharton at Kitchener Kia. He answered my many questions & helped sort out some of the fiddly bits. There was no pressure to buy between now & when I first visited the dealership 2 months prior. Geoff helped me get the car I wanted delivered from out of town. My service experience over the last decade & the Kia build quality has helped reduce the stress of choosing a new vehicle to get around in. I can definitely recommend Geoff & the team at Kitchener Kia.

Kyle

It still amazes me that I takes over an hour and half to do an oil change. It should only take at most 45min. Even if your checking other things on the car. The staff at the desk is always friendly though.

amin afzali

Thank you very much, you guys are amazing! Specially Mr. Aaron Hansen the sales manager . Good customer service!

Caitlin McIntyre

The staff are always very friendly, they never try to upsell and are very responsive to customer needs.

Andre Fundak

Very helpful service definitely buying another Kia

Jerry and Janet Elias

The service we received at Kitchener Kia was outstanding. I would recommend them to anyone who is looking for a new or used vehicle.

Filmon Russom

I like everything Kia Waterloo excellent service

Hitesh Chawla

Thank you, Geoff Wharton for your exceptional service!

Andrew Ballantyne

Geoff Wharton was grrrrrrrreat! I am not a big fan of the car buying process, but in the last 2 months I have purchased 2 new Kia's from Geoff, a 2019 Sedona LX and most recently a 2019 Forte LX. Geoff was a big help in simplifying the process and putting numbers on paper that I was happy with. I've been driving Kia's since 2012. If you are looking for a quality car with an excellent warranty go to Kitchener Kia and speak with Geoff because he is grrrrrrrreat!

Rob W

Extremely helpful service department. Helped me out in a pinch when I had a concern about my vehicle.

Faisal Shakeel

These guys are crooks, I took my car today to get winter tires on and engine splash shield. They asked me to pay for alignment without even bothering to confirm or taking my approval and my car alignment is a 100% fine. I was told they have put engine splash shield, upon return I found they didn't put. I have to go there again tomorrow to get it. Be careful and make sure you are paying for you have got, nothing else, they ripped off innocent peoples, specially seniors to offer unwanted services which don't even take effect as a matter of fact.

Daniel Dreer

My family just upgraded recently to a KIA Sedona, after being a long time Soul owner from this location. I can honestly say that through my 5 year relationship with Kitchener KIA, the service and work ethic of the staff here is fantastic. Both Aaron A. and Geoff made the process comfortable, professional, and just plain simple. Amazing teamwork from both of them from the sales and finance side for our new vehicle. Thanks Kitchener KIA!

J E M

Jason (?) is amazing. Makes coming to a dealership a pleasure!

Victor Allishaw

Did not inform me before appointment that they didn't have all the parts need to complete the work . Untill i got there for the appointment

Jeff Skinner

Best Kia Dealership in the tri city area!

Jacob Cody

Great experience and received an amazing deal! Would recommend this dealership to anyone. Check them out!

Karim Fathi

I have purchased my Sorento from this dealer and have been coming here for all the services since. Tim is a very nice person to make sure you are satisfied and happy when you leave

Sean Reuther

Wanted to wait a few weeks before I did a review . Nothing but an amazing experience with Kitchener kia ! Our salesman Jarek was very professional,not pushy and listened to exactly what we wanted and made it happen ! Aaron in finance was very easy to deal with. He worked hard to meet our needs financially ..We walked away with 2 great cars !! All of my past dealership experience has always been dragged out and stressful. Not with Kitchener kia ! I left feeling great about the whole day we spent there . To be honest I don't think I will go anywhere else in the future when buying new cars ..Great job to everyone at Kitchener kia! Thanks again ????????????????????

Suzie B

This will be my third KIA vehicle since 2005; I have always been treated fairly and reasonably when purchasing and trading in; and, have never had issues with their service department. Sales team was very helpful this time around; I came in during a snow storm and walked out with a new vehicle — at the price I wanted and a very fair trade in for my previous KIA. They were helpful at educating me on the models and features so that I was walking away with everything I need. I am very happy with 2019 Sorento. Thank you to everyone!

Alex Rudow

Honestly, i dont trust them. The upsales are unreal, warranty upkeep is very pricey through them. They didnt recommend certain aspects of upkeep, yet wrote on the paperwork that work was declined. For the work itself, i was able to get it completed at my personal mechanic for about half the price. As long as you have copies of the receipts and completed work (thats within the warranty kilometre recommendation), your warrnaty will be maintained. Highly suggest using another place

Amanda Bassinder

They have been amazing to deal with. Very friendly staff. Couldn't ask for a better place to take my car for oil changes and maintenance on my car

Nancy DeNardis

Service always takes the time to answer my questions and explain what is being done to my car.

sara aburamadan

We just got a new car from there, its in a very great condition, staff were super nice & welcoming. Jarek was our salesman, he's a wonderful human being, he helped us financing the car with great deal. Thanks you!

Matt Knarr

Awesome service, would highly recommend Kitchener KIA. Well made cars as well

Steven Bollenbach

Geoff was my salesperson and I also interacted with David and Aaron. From start to finish they were warm, welcoming and helpful while never making me feel pressured. Thanks for putting me in the car I've wanted for years gentlemen!

Dejan Zunic

Anamarija is the best!

de Burger Family

The team at Kitchener Kia is simply awesome! We contacted them to find a vehicle for our family and they quickly found us exactly what we were looking for. We ran into some challenges during the process though, but every member of the team was positive, kind, thoughtful and able to help us find the solutions we needed. They are a terrific team and we look forward to working with Chris, Aaron, Jeremy and Mike again in the future!

Andres Bello

Excellent service, I recommend it. Talk with Kait, she will help you with everything

Books N’ Stuff

Dealt with Brandon, who was super helpful, and just really honest. Emma the receptionist was super kind and welcoming. If you need a car I 100% recommend seeing Brandon!

LeNi MaThEw

First of all, Thank you Kitchener kia for making our dream of having brand new car. Geoff Wharton was the direct point of contact throughout the process of buying KIA Sorento 2021. I went for test drive with my family, even though we liked it, never thought of purchasing on the same day. In-depth discussion with Geoff made us to go forward with our Sorento. I was so surprised with quick financing, everything was so easy. the most happiest thing is the color of Sorento 'Everlasting Gray'. warm welcoming staff, got Good trade in value. I am very disappointed with no free dealership services, Most of the other vehicle dealers offers 3-5years of free service. we are paying a huge amount, but still we don't understand why Kitchener KIA is not offering free service, saying Kia has all features. but that is not a good deal. other than this, Kia Sorrento is Good.

Alaa Haoa2

(Translated) Mistreatment (Original) معاملة سيئة

Chad Dupuis

Customer service was on point and the parts department went above and beyond to answer my questions.

Tamara Angel Ann Fountain

Kia Motors on Homerwatson in Kitchener is amazing!!! I was having some car issues and although they were back to back booked they still got a chance to squeeze my car in and fix the problem within days. I couldnt thank them enough for the work they've done on my car and I hope to continue doing. Their staff is more then friendly and they're also very patient and kind. I'll definately be taking my car here from now on Thanks Kitchener KIA

Tim Ryeland

Great service

Tara Duarte

I went in this morning to swap out my winter tires and the customer service lacked luster. I've been a loyal customer for over 7 years and was always greeted with a smile and positivity. Presently, this is not the case. If it wasn't for the early bird discount on your tire installation and storage, I would be taking my business elsewhere. Just because I was the 17th customer of the day, I should get treated the same as the first customer through your doors with a positive greeting. Not impressed with the response I received from the service manager to my feedback about receiving remarkable customer service. After all, isn't customer service about retention?!?

Dhan Tamber

Going got service is good but if you're trying to get a car part replaced under your warranty forget it. They haven't followed up after the emails in ages.

Greg McLeod

New cars look pretty good and come with great features and warranty's

Paul Bowen-Smith

It’s a car dealership so keep your smarts in high gear, but that been said we had exceptional service and very happy with our purchase.

Mindful Yoga with Pamela

Good service. Excellent communication

Scott Rawlings

First contact was with Jarek. I told him I wanted to buy a 2022 Carnival and I didn't want the process to be a hassle. He set up a test drive at my convenience, answered my questions and didn't try to "sell" me the vehicle. I just picked her up and Jarek walked me through all the crazy functions and even polished a couple of tiny spots on the body to make sure she was pristine leaving the dealership. Nice guy, great service, no hassel. Mission accomplished. THANKS Jarek and Kia Kitchener!

Riss Essensa

Great cars, reasonable prices, great deals, and AMAZING staff. I had the pleasure of working with Geoff and both Aaron's at this location, and they made buying my first car super easy and fun(plus Geoff is hilarious!). They were all extremely helpful, knowledgeable, patient, and super kind. I couldn't have asked for a better experience!!

Cindy Loewen

I love going to Kitchener Kia, everyone is so friendly. Geoff Wharton is my favourite but I like everyone else I've met too.

Vymer Gerziznal

Very helpful and we were able to get a car there also

Lauren Jacq

I have had such a wonderful experience at this Kia location. All of the staff were extremely welcoming and accommodating. Based on positive word of mouth I chose to drive 45 minutes from Burlington to make this big decision. Doc & Aaron helped me through the purchase process so efficiently and worked really hard to get me into a car that suited my needs.

Sahib Bhele

Very helpful staff

Amanda Swangard

Everyone at Kitchener Kia is wonderful! Kat made the shopping experience fun and relaxed! She’s a great salesperson and made us laugh throughout the entire process! This is my second Kia and I’ll keep getting Kia’s as the entire team treats you like part of their family! Keep up the great work!

Shakeeb Nazrudin

I contacted Kitchener Kia with regards to a summer promotion they were running and had the pleasure of connecting with Kate. She organized a test drive for me pretty instantly on the specific trim level of the vehicle I requested. David and Kate provided me with a very fair deal on my trade in and made the purchase of a new Kia possible. The entire process was painless. Kate and team are super professional. She went above and beyond in my experience with her. Thank you Kate and team Kitchener Kia. Keep up the great work guys! Ethical dealerships like yours are hard to come by these days :-)

Bonnie Baechler

Went to Kitchener Kia this past Saturday and had an amazing experience. As a first time car buyer, I was pleasantly surprised and very grateful for the assistance from Kait. She was helpful, friendly and this allowed me to make an informed decision about what car to go with. If you visit Kitchener Kia make sure to speak with Kait! Her customer service was by far the best customer service I have experienced at any dealership.

Joel

Awesome staff that make you feel comfortable, are not aggressive from a sales perspective, and go above and beyond to make your experience great.

cyn thia

Good, Safe, Friendly, staff. Mike Lapierre the service manager treated me like family. Needing auto repairs done in these trying times started out to be very stressful until I went to Kitchener Kia. The communication and reassurance was excellent. The price was reasonable. I am thrilled how smoothly the experience was. I am over joyed to now have the peace of mind that my car is back to being safe. It drives like a dream. Thank you to Mike and all the staff that worked on my car.

john simpson

Very very helpful in the service section

Sean Smith

Great sale rep. "Ask for DOC". They helped with the financing. Car service is quick. Appointments are pretty soon

Lawrence Piekut

Great customer service from auto sales, parts and service shop. I come here from out of town. Thank you Kia employees and management

Medical Massage Therapy (Virginia Filip RMT)

Excellent service and staff.

Anton Benjameen

Kinda slow

Char S.

Just bought our fifth Kia from these lovely people. I'm afraid we're addicted

Mister J

It's hard to fairly rate this place. I have had seven straight bad experiences with them in the last three years due to mismanagement of service appointments. My latest appointment, they sent me away and refused to work on my car because they didn't have time to do some critical recall work I was unaware of, so they didn't want to be on the books as having worked on the car without doing the recall fix. Apparently they're more concerned with ratings than the safety of their clients. Either way they deliberately left me driving an unsafe vehicle.

Cindy Snider

I own a 2015 Kia Soul. I have never owned a brand new vehicle. Anamarija played with the numbers and gave me some options that were in our budget. She called us in on Saturday to review the options. She and Jeremey showed us the car we had in mind. Even Dave, the manager, was out there with us. We walked out of Kitchener Kia as proud new owners of a 2021 Kia Seltos which we will pick up on Thursday! The whole team is very professional and I highly recommend this dealership to anyone looking to buy a new car!

Kristine Thompson

Thank you Aaron!! Your professionalism and guidance was top notch!!! 1 happy Happy customer ????

janet goertz

Amazing service with Jarek. Friendly. Professional. Took the time to explain everything. 100% recommend!!!

Karl Gingerich

Good so far, but just beginning to deal with them.

Mark Stever

Emilio and Marianne exceeded our expectations in a number of different ways. Albeit we purchased a Lexus over a Kia they prepped the car and made for a relative seamless transaction.

Julie Carder

I have just got a new car from kia this will be my second one . I was pleased with how Dave was with my self and daughter he made us feel comfortable and help us get the beat deal I do love kia have never had any issues

Ruslan Nour

I would like to recommend Kia Kitchener dealership. I had very hard problem with transportation of my car from Winnipeg to Kitchener and got amazing service from Aaron Hansen and his team. His excellent help gave me peace of mind. Thanks Aaron

Soomin Lee

I came here with my dad with the intention of buying the new 2022 Kia Carnival. Geoff Wharton was there to accommodate our needs and was always willing to help. He was very friendly, understanding and helpful. It wasn't only Geoff, the whole staff at Kia welcomed us with open arms and made us feel like we were part of the Kia family from the very beginning (Even though this is our first Kia vehicle). Even after we drove off with the new van, Geoff made sure that everything was running smoothly and that nothing was wrong. In the future when I am ready for a car of my own, I don't need to think twice before choosing Kitchener Kia.

Tamara Lora

I had a great experience dealing with Jarek and the Kitchener KIA team. The entire process was seamless and pleasant. Jarek went above and beyond what I expected to ensure I was well taken care of. I would highly recommend Jarek and Kitchener KIA to anyone in the market for a vehicle!

Stan & Kim Harris

The Kitchener Kia staff are so friendly and make you feel welcomed.I bought a Kia Sorento and had an amazing Salesman (Milos).Another person that comes to mind is a wonderful young lady, (Cassandra) whose smile is warm, welcoming and contagious. I would highly recommend Kitchener Kia for your next vehicle purchase

Gabbi Mongeon

Was across the street when my brand new Sportage decided it wanted to have a little attitude with me. Brought it here and everyone here are very friendly and kind. The service guy brought my car in right away and told it who is boss and told me to monitor it. Going to make this my new dealer for service!!

Anna Repath

Fantastic employees and even better service!

Chathun Kurera

Had an amazing experience today with a sales rep: Brandon Fraser. He was super helpful and was patient through all the questions I had.

Yilmaz Ertan

Freindly

Solaiman Hasan

5 stars before I buy the car, 3 stars after. So the rating is 4 stars because the financial employee was nice and fast , the salesman promised me to replace a part for the seat heater, then he didn’t, in total the used car that I bought from them was clean and good and they didn’t lie in anything else than the seat heating thing. I have the car for almost a year now nothing showed up. Except the same day I took it there was a minor issue and I called them ,they asked me to take it back to their service department and they took care of it. In total a good car dealership.

Kelly-Dru Daniels

Outstanding service department! Tyler was extremely professional, prompt, courteous & knowledgeable; he was so very helpful & provided me with patience & understanding while taking the time to answer my questions. I Highly recommend taking your vehicle to this service department.

David Whelan

I ended up purchasing my first car here, and dealt mainly with Geoff who was both great to get along with, and professional. I honestly would consider Geoff a "go-to guy" for cars; and would highly recommend dealing with him for your next car purchase. I had a few things I wanted to check on the car prior to purchase that we were able to arrange, and has made the final transition to owning a car a smooth one. Hard to say if I've been happier with any other shopping experience. I also dealt briefly with David "Doc" who was also very easy to get along with and helped finalize a few things with the car; if you have the opportunity to deal with him, he's great. Overall, great experience shopping here and would recommend if/when looking for your next new/used vehicle.

Tammy B

Latest development with Kitchener KIA, when they fixed my brakes they put a stripped screw on my wheel. I was having trouble with the tire so I took it to my regular mechanic to look into and they found this and gave me the screw. I am so glad they found it before my wheel fell off. I am horrified that KIA mechanic could have even done that. I would never feel safe taking my car there ever again.

Louise Dean

Best experience ever! My salesman Geoff is amazing. He offered me options! Yes, I said it...options. I also met with sales manager, Aaron Hansen. Yet another amazing interaction. The best part of the experience was meeting Aaron Altmayer, finance guru. He made my car buying dreams a reality. Kitchener Kia is top notch. The staff go over and above for their customer. The educated at every step. Way to go Kitchener Kia!

Paul Nieder

Salesperson Aaron Altmayer was an absolute pleasure to work with. All of the staff were friendly and informative. This was our first Kia purchase. Kitchener Kia is highly recommended! I will definitely get my next new vehicle here. Maybe the new Telluride or something electric. Kia made me take notice with their Stinger (I bought one), and I am very satisfied with my purchase.

Mason Gama

They know their vehicles best, so it is the best place to go to for your KIA maintenance ????

Ryan G

Fast delivery, best trade in value for my used vehicle than dealers in London would give me

David Phan

Bought a Kia Optima here and had the worst experience ever. If you don't want headache and hassles, Avoid at all cost. There are better places out there to make your money worth. My reponse to the manager's comment below: Here's why: prior to purchasing the vehicle, I made it really clear that all discussed issues must be fixed before delivery day because I live in Toronto and I dod not want to drive there for nothing. Your sale ref. promised me so. On delivery day, I called and asked if the car was ready, he said yes, but there was only a small issue with the mud flap (special order) which he would tell me when I came. Then, he promised to ask the manager to have it installed on my car at another dealership so I did not have to drive 100+ kms. Another week passed by, no news from anyone from your dealer. In the following 3 weeks, I made several attempts to work with you guys, then he said the his sale manager did not want to pay another dealer in my area to install the mud flap, I had to drive back there. And yes, I did. However, still nothing was done that day because wrong part order was placed.... etc. As a result, I had to dive back to Toronto emty handed with another promise from used car manager. Beside that issue, there were too many other broken promisses that you guys made in order to sell me the car such as mailing a touch up pen to me which I have never recieved, .....too many to name here. Overall, wasted more than a month with your dealer and a lot of gas and time drive back and forth. It I could, trust me, it would be a zero star review

Murali Manohar (mano)

Bought a new Kia Sorento LX Premium today and had an amazing experience in this showroom and especially David McDonald who was my Sales Rep(poc) was really helpful and made my life lot more easier in this process. He also helped me by getting a temp car until my new car was ready to be delivered as I wanted a particular color- Ebony Black. Aaron Hansen who helped with the paperwork was also super neat and quick! 5 mins and it was done! Overall it was an awesome experience!! Thanks David and Aaron !! I just love my car!!!!

Chris Tillery

Have been using Kitchener Kia for a few years and have never had any issues. The sales staff are not pushy, the service area is well priced and always helpful. Even the shuttle guy is a happy chap. Can't fault it really.

Bill Becker

Love the place

Mark Starkebaum

Excellent customer service. Shopping for a new car is going well.

Robert MacEachern

Jan/2019 Had my 2015 Honda CRV detailed. I feel like I have a new car! My children are ages 5 & 9 and are super active. We are always running around from one sport to another. The interior of my car was looking like a crime scene. I was refereed by a friend to go to Kitchener Kia to get my car detailed. It was a great decision; fair price, prompt service and friendly environment. My car came out looking new. My kids are no longer allowed to eat in the car. Lol Thanks Kitchener Kia. I highly recommend their car detailing services!!

Ontario Servers

Amazing customer service!

Cory Joly

I went there to purchase a car left a 500 dollar deposit wasn't told that when you use debt for the downpament. Thay won't refund it by debt thay give a check. What a waste of time. Thay asked for the deposit and now i have to pick up check and then go to the bank with it. So heads up.

Jeannette Smith

Great service

S Doug

Great service. Geoff was amazing in sales! I will buy again from this location thank you Kia Kitchener! ????

Doug Foell

Sales staff is very helpful and not pushy. Feel I received a fair deal.

David Witmer

Had a fantastic experience with Geoff. He was knowledgeable, friendly and very helpful. I got everything I wanted in my car at a great price. The rest of the staff were professional and courteous. Definitely recommend this dealership.

Brady Belanger

I'd give them 100/100 if I could! Marc, Nuri and the team at Kitchener Kia are wonderful to work with and went well out of their way to help me....Highly recommend Kitchener Kia for any service or repairs, best dealership in town, hands down.

Kevin STEINMAN

Horrible customer service!! treated my 21 year old daughter as if she knew nothing. Dismissed any of her questions and took 3 hours to run a diagnostic because " another location" must have taken it without our knowledge. We had her appointment booked for over a week!! No i do not recommend this location...

Arzan Bailiff

Visited Kia Kitchener to look for a car we saw online. There we met Brandon who assisted us to purchase a car and we absolutely loved it! He was very patient and made good suggestions. He was very professional, respectful, and interested in our needs. He was very well informed about everything and went back and forth to customize the plan according to our needs. He also helped us look up the insurance estimate and was available after hours on the phone for any queries we had.And what I mean by after hours thats 11PM.. Haven't picked up the car yet so cant put a review on that but shall update that soon too

Perry Silbernagel

The overall experience was nice considering getting a new car wasn't something we totally were excited to do. Geoff the man who sold us the car was super friendly and professional. We enjoy our new seltos and will be going there again in the future.

Pravindas Theroppilly Appu

Bought the 2020 Kia Sedona from there. Nice car and nice people at Kia. The sales professional Geoff was very friendly. Helped me out with all my questions. Marianne at the finance dept was friendly as well. Was a 5 star experience with Kia Kitchener

Rudiana Alheraki

Treated people excellent treatment and I have gone today to buy the rear area of the car and Kano very very good and was agreed to install on Friday

Ishan Abeywardena

Geoff Wharton was my direct point of contact throughout the process of buying my new 2022 Kia Carnival. He provided excellent customer service and was very patient and understanding even when I brought my whole family for a second test drive. They managed to give me a very competitive rate on my trade in and got me a great rate with the financing. Everything was quick and painless. This is a great dealership where they really do care about the customer's situation.

yaramarie palacios

It was good! Service was good as well

Evan Cormier

This location is amazing! Sales Rep Julius has helped me out alot!! Couldn't ask for a better dealership. Best Kia around!! 10 Stars

dariusz chmielarski

Geoff was very helpful and nice. At first impression he is knowledgeable guy. I was looking to see Kia Carnival 2021 but not in showroom yet.

Tyler Smith

Do not trust this dealer. They are shady and only care about their bottom line. Was mislead by over 40,000km from advertised mileage, the sales rep knew absolutely nothing, the manager would not come and talk. Just an all round terrible experience. First time at Kia, will be my last. Buyers beware!

Bailey Rudow

Quick service, customer oriented, and an overall great experience. I will be recommending Kitchener Kia to friends and family!

Matt Barnes

An amazing place to get a great deal from. Dave and Marianne always have given me and my family stellar service and support. I'm on my second Kia which I bought from there. Will be getting my third when I'm ready from them also

Tyler Weber

Quick, simple and easy. Just the way I like it.

David Schooley

Thanks Aaron, you and your staff are always the super helpful!

Mizzy Lee

Great service friendly stuff always on time with getting the job done

Meredith Fraser

Kitchener Kia was fantastic. I had limited time and live out of town, so they arranged to meet my timelines perfectly. They were very upfront about pricing, added costs, etc, when other local dealers would not answer my questions on these things. Kait was very knowledgeable about the car, and answered all my questions and more! Aaron x2 were very pleasant and good to work with. Overall, I would absolutely come to this dealership again, and I would recommend it to others. Thanks again guys, I love my new Sorento!

Chris Sosnowski

Quick, reliable and inexpensive service.

Isaiah Dabu

Purchased my very first car here- thanks to Geoff for being professional and helping with my purchase! Overall experience was great, staff were polite, relaxed, and not pushy at all when it came to making a decision to purchase. Had a couple of hiccups when delivery date came around, but Aaron, Geoff, and Marc were all very helpful and accommodating- they helped resolve any issues and concerns that arose in a very timely manner. Thanks Kitchener Kia team!

Judy Ortiz

I bought a Kia Sedona for my kid and I , 2 months ago and I got a very good deal from this place, the salesman Geoff was very professional and so was Ana María while she helped me in the entire process.Aaron Hansen the sales manager Is kind, caring and very helpful, . Without hesitation he will help you with whatever you need. I highly recommend this place.

Taylor Breen

Today my partner and I picked up our 2020 Kia Soul. The salesperson, Geoff, was wonderful to work with and set us up with the perfect car to suit our needs as a growing family after listening to everything we wanted and needed in our new car. Aaron from sales made trading in our Veloster a breeze, and Aaron in financing made the money part of things quick, easy and painless. We couldn’t be happier with our new family car and with the outstanding service we received from Kitchener Kia. We are looking forward to years to come as a part of the Kia family!

Shawn Turner

Nice Staff. Clean. Not overly pushy

Paul MacDonald

My wife has purchased from Kitchener Kia twice now and this is my first Kia. Dealing with Cam has always been a great experience! Loving our Kia's!!

Mohammed Touban

Very rude sales people didn't let me test drive since I have a temporary driving license and didn't get my card by mail yet. All other manufacturer dealers were ok with that. You lost a customer here by silly mistake by unprofessional sales people.

Manu Prakash

Excellent experience. Jarek is a great guy to deal with. No pressure buying tactics.

SK Navis

Worst customer service...I do not understand how the GM of Kitchener Kia, employed Mr Ken ? He does not know how to interact with the customer and understands the needs..I am really unhappy with his attitude and approach. I would strongly recommend not to purchase from this dealership..they lost the businesses..I purchased my car on the same day from Guelph Kia

Titia Emrich

I have yet to buy a kia, but I've spoken on several occasions to Kate Berg who has spent her time explaining the process and walking me though what to expect, answered all my questions, and I had a lot. When I'm ready to buy a new car, I will head over to see her right away.

Ph3arr3t

No sales or receptionist was salty with us in our time of need, they were honest with the issues & price for repairs to old car, and gave us time to think and talk to each other about our options. And worked with us to find a new car within our budget, took time to explain all available options instead of pushing it as needed, no upsale. Mark, Aaron, Kyla and Cynthia were outstanding.

Mark Weiss

I went in to get my winter tires removed and my all seasons put back on. With a warm greeting they took down the information they needed and got my keys to perform the swap. They shuttled me home but alas I forgot that my house keys were with my car keys at the dealer's. Without an issue they brought me back to get my keys then back out to my house. They kept me informed on the status of my car, as needed, then when it was done they picked me up to get my car. Overall, good experience with friendly and professional people.

Becky Smith

A tip to the guy running the Service desk today, Nov. 6th: if you’re not having a good day, fake it. It’s incredibly unprofessional and uncomfortable for customers if you’re in a bad mood.

Peju Ogunpolu

Wonderful service, very friendly and thanks for the gift

Sean Stubbs

Amazing service.

Gary Hazlitt

Very friendly and helpful staff. Work done on time and as promised. Right the first time.

Corey Andress

Me and my wife just purchased 2 vehicles from Kitchener Kia (a Kia Sorento for her and a Kia Stinger for me), and I couldn't be happier with the service and folks at the location. We've purchased a vehicle here in the past, and their excellent people skills is what keeps bringing us back. Aaron Altmayer was incredibly helpful and welcoming, and did everything he could to make a deal that was good for us and had us feeling excited about our purchases. Aaron was knowledgable, and had a clear vision of what was right for us. It doesn't stop with Aaron though. Every staff member I came across was pleasant, and it honestly feels like a family atmosphere in there with so many who will stop and say hi, discuss sports, and keep your kids occupied. It's great to see such welcoming service through and through. I barely write these things, but this staff deserve it. Highly recommend Kitchener Kia, Aaron and the team if you have any car purchasing needs. Thanks all. Can't wait to pick up my '19 Stinger!

Dorothea Daniels

We love Kitchener KIA these folks have been nothing but great to us. When our Soul was rear ended a month into our lease they found us an identical one in a week and had us back in the car we love. If you are thinking about trying a KIA go here.

Jessica K

I was very impressed in dealing with this Kia dealer! After having a negative experience with the Kia Owen Sound dealership I was considering looking at other vehicles all together. Kitchener Kia had a used Sorento I was interested in but I live far away & also had a trade in vehicle. The staff were fantastic in making it possible to negotiate over the phone, work out the trade-in agreement & made it possible that I could agree to the purchase the Sorento, drop off my trade in & drive home with my new (used) vehicle in the same visit, but also said if I arrived & the Sorento wasn't everything I thought I could walk away from the deal no money lost. This was a refreshing way to buy a vehicle & made the hours long drive to Kitchener worth it. The (used) Sorento is in very good shape, I'm not entirely convinced it was a 'demo or shuttle' at another dealer but after 4months I've had no problems so I'm not overly concered about it's back story.

Donald Phillips

Great place friendly staff no pressure will definitely deal with this business

Jocelyn Quigley

I went in looking for something small and reliable and Jeremy and the kia team worked amazing magic to get me something I was comfortable with - Their customer service was absolutely outstanding even after I told them I was going to ride my current vehicle into the ground and hold off on a new car - They actually thanked me for the opportunity to work with me and once my car does die I know I will be going to this dealership for my next car for sure!

Emma Tillery

Always excellent service for buying and maintenance

Bkbys -

Went in for an update on my car's software. They did fine with the update but they tried to lie to me about my cabin air filter being so full of dust some might spill out. When I personally went to change it the Cabin air filter was nowhere near as dusty as the salesman was pitching. Although this is very minor it is the principle behind this. How many things do these guys lie or exaggerate just to get more money out of you? My advice is to not get your car serviced here if it can be avoided.

John Ercangun

I am truly satisfied about the service of the branch and the behavior of the sales team. Thank you Katrina Pappas.

CB

I had another excellent experience at Kitchener Kia. I usually work with Tim, but this time I had the pleasure to work with Jake while having my car serviced. He was extremely helpful, and answered all my concerns. Andrew worked on my car who is also a pleasure to work with. I just can't say enough about the service department. Their attention to customer service and details to what matters, makes me confident I will stick with Kia cars moving forward. They keep it real! Thanks guys :)

Joanne Lang

Terrific customer service from the front desk and also from the maintenance staff that replaced my tires.

Eric Ellis

Good car buying experience but very poor service experience. Uninformed, poor attitude, not customer oriented. I will never return !!!!

Daniel Serroul

I had my motor go in my KIA optima, the service manager Mike was absolutely amazing, and went above and beyond! 5 stars Kia Kitchener ????

Robert Banks

Always get good advice and good service from the service department. Had a little hiccup regarding last service there (NOTHING to do with the actual service) but this was put right by the new service manager Mike, who seems to always be able to take my calls and has time to discuss any issues I might have. That's rare these days.

Indira Banerjee

My husband and I have purchased a Kia Forte from the Kitchener dealership just a couple of weeks ago. We have had a wonderful experience overall, and were pleasantly surprised by the degree of professionalism, care, and warmth we have received at every step of the process - especially since we had a VERY, VERY bitter experience at Kia Waterloo right before going to the Kitchener dealership. Kitchener Kia was quite a sharp contrast in comparison to their Waterloo counterpart in EVERY way imaginable. We dealt with Geoff Wharton - a gem of a guy who deserves a special shout out for his impeccable professionalism, transparent sales techniques, and a very genuine touch of sincerity, which, clearly, comes very naturally to him. The General Sales Manager Aaron Hansen was easy-going and helpful, and their Financial Services Manager Marianne was simply a delight to deal with! Jeff Skinner, the General Manager of the Kitchener dealership, was very understanding and highly accommodating - and was instrumental in resolving the mess and issues that were unnecessarily created by their Waterloo counterpart. Unlike many car dealerships (including Waterloo Kia) that we visited before deciding to buy a Kia, this Kitchener centre is different in many ways. For example, we never felt rushed or pushed to make a decision, and at the end of the process, i.e., the day we finally picked up our Forte, we realized that they genuinely care about customer satisfaction - something that was SORELY MISSING in their Waterloo counterpart. In a nutshell I can say that, if I plan to buy a Kia again in the future, I'd go to the Kitchener dealership - even though I live in Waterloo. The Waterloo and the Kitchener dealerships are owned by the same person - so I doubt he would care at all which dealership I am visiting to add a bit more to his profit margin! :) Thank you Kitchener Kia! You guys are amazing!! Keep it up. :) :)

Amy Andress

Kitchener Kia stands by their customer service and always makes sure you leave happy. I’ve tried other Kia locations and I much prefer the drive to Kitchener Kia where I know our vehicles are in good hands.

Robyn Girardin

Bought a brand new kia Niro from Jarek. Awesome sales man. Made us feel comfortable and not rushed. Very good experience.

Candice Leyland

Very happy with the service I received. Bought my first new car from here and I highly recommend them. Ken Holmes from sales was great to deal with and very friendly.

Kelly Rider

I bought my car here a year and a half ago and go back for all my services. Always great and quick service and super friendly environment, and the service manager Mike is awesome to work with!

Jessica D.

Another amazing experience dealing with Kia Kitchener. We bought our 5th Kia with them and the whole team had been great. Special thank you to Kait (very helpful), Aaron, Marianne and Jeff the GM. Happy with the entire process of purchasing.

Khalid Aldurubi

Good service, reasonable prices. Friendly staff.

Peter Kunz

Katrina did a awesome job taking care of us. When we bought our 2018 kia Soul. Any questions we asked they answered and looked after. She went out of her way to get the job done. THANKS KIA KITCHENER!!! Had car for 13 mouths found out car was hit. Doesn't say on car fax but bumper different shade of colour. So far like the car not too impressed with either Kitchener or waterloo kia. Wouldn't buy another kia from either dealership.

Donna Dwyer

Great service

Bruno SR

Great service! My wife and I are pleased with this dealer and our Kia's. Since 2013 we bought from Kitchener Kia, several models. Currently, we have Telluride and Sportage 2020, great cars! Kait and Tim provide an A +++ customer service.

Erin Chovaz

If you'd ask me for a review a few months ago, I'd say Kitchener Kia is a joke. You did a smart thing getting rid of your service team - they were an absolute joke to deal with. Glad to hear Marc and Tyler were fired. I received more FRIENDLY help and service over the phone for a few minutes than I have in 7 years. Thank you Mike for actually giving a care about someone who you don't even know. I told everyone I knew not to go to Kitchener Kia, now I will retract that.

Matt H

Really friendly staff

Terry Noseworthy

Bought a 2020 Kia sorrento from Jarek, he was great and professional. I would definitely go back to him again as well as send family and friends to him. We went in a couple weeks later and he remembers us, that there is great in my books.

Christine Khiko

Just about the sales

Cassie Frey

I had a fantastic experience purchasing my first car from the team at Kitchener Kia. The product specialist Brandon Fraser was especially helpful and knowledgeable about the cars and what Kia has to offer. I felt so well taken care of and given all the information I needed to make the right decision for myself and my finances. The finance manager Aaron altmyer was also so helpful in laying out what my options were and what sort of protection was available for me and what was the best option was. All in all I’m extremely pleased with the level of professionalism and care that I received and I would highly recommend them to anyone! Thanks Kitchener Kia!

Shane Elliott

Always great service,. I live in Ottawa but always arrange my check up for when I am back in Kitchener.

Crystal Doepel

We recently bought a new car from Jeremy, he was very helpful and went above and beyond to help us out and answer all of our questions. My husband and I highly recommend Kitchener kia and ask for Jeremy he will take great care of you from start to finish with your car needs.

Paul Knarr

Service is great friendly people

Jaswinder Singh

I was invited to attend a VIP event at Kia Kitchener. I was told that I could see some options for a trade-in and look around. Reluctant to attend, I got myself to go considering the very polite and persistent invitation. When I arrived at Kia Kitchener, I was greeted well and welcomed into the showroom. I spoke with Kate, their customer service associate, who started showing me some options. She provided me with great information and was pleasant to speak with. At the end of our discussion, I gathered the information and informed her that I would like to discuss the offer with my wife and think over it for sometime and that I would get back to her. She immediately flipped personas and started pushing me for an answer. I responded by saying I would like to think over it. She began to argue with me about how she would like an answer now. She was being uncomfortably pushy towards me to make a decision on the spot. I kept retorting back that I’d like to discuss this with my wife and think over it, and it was a very normal thing to say. To push all limits, she went as far as saying you have a cell phone, call your wife right now. I have never been treated this way by any dealership. I have encountered persistent sales professionals, but this behavior was extremely unprofessional and rude. I was accompanied by a friend who was equally surprised with the way we were treated. To make matters worse, she went in and asked her manager, Jeff, to speak with us. He walked to us and said the same thing. He said “Everybody has cell phones these days” implying that I could call my wife and make a decision. Instead of listening to me and assessing the situation, he immediately said that Kate, the customer service associate, I was dealing with, he believed had done an extremely good job in providing me with all the information - to which I responded that I did not deny that, I merely asked for some time. They appeared extremely dissatisfied with the request. They were almost forcing us to say yes and accept the offer and were overly offended at us wanting to take some time to think about it. Customers wanting some time to think over a car purchase or trade in is normal and is expected behavior. I have been a Kia user for a while and I have always been treated with kind, polite and patient sales professionals at other locations. This was my first and hopefully last experience at that location. I went to the location upon the invitation I received and felt so pressured on the spot. I was taken aback as to how they all changed face as soon as I said I’d like to think about it. They argued to the point where they made me question why I bothered coming here in the first place? They also made us feel extremely uncomfortable. They kept throwing numbers at us rapidly and asking us are you gonna say yes to this? To this? Right now? I felt humiliated on the spot for not being able to give an answer and was immediately made to feel all consumed with guilt for making them invest their time in providing us with information. I fumbled to use my words as I felt cornered and wasn’t sure how to react. I did not have an answer and merely requested for some time to think. I came home and narrated the incident to my wife who was just as shocked. We visit car dealerships to see our options and make an informed decision based on the information we are given. A car purchase is a big one and people take anywhere between days and months to make a decision. All I asked was for a couple of hours and I was treated extremely unfairly for a very reasonable request. The Manager, Jeff, ended the argument by saying that they are not able to make everyone happy. Extremely disappointed with this experience. I have always been a happy Kia owner, but this experience has left me bitter and unsatisfied to the point where I will never return to that location.

tabitha phillips

Hello!! I was having horrible experiences at most dealers and getting stressed out about not finding a car! Until Kitchener Kia reaches out to me sales rep Geoff, told me they can really pull off some miracles and I decided to take one last try somewhere so I went in and honestly had such a good experience he really helped me out and Aaron in finance gave amazing customer service it was so easy with my approval and everything I wanted I couldn’t believe it I highly recommend Kitchener Kia as they go above and beyond to help you find what you need !

L Kent

I bought a used vehicle from kitchener kia and was pleasantly surprised on the professionalism and the how smoothly the entire transaction took place. Aaron the dealership mgr was very accommodating and checked in with me several times to be sure all was good. Kait the sales person was wonderful and the overall experience there was a very positive one. I don't live in Kitchener and was leery of buying outside my area but I will say this dealership handled my purchase with 5 stars.

Jim Kelly

The service and professionalism was outstanding. Kait who was my salesperson made me feel comfortable and answered all my questions. Very professional as was Dave Kia's sales manager. My first Kia vehicle and definitely won't be my last visit. Thank you both. Love my Sportage.

SN K

Nice customer service and professionally deal.

Jared Scheerer

Came in early morning on Saturday, instantly greeted by GM and sales rep named Geoff. Quickly brought them up to speed on what I needed, he new I needed a Stinger. Test drive went perfectly, he knew exactly what he was talking about, showed all the features. Wasn't pushy or demanding, and very willing to work and hit my target payments. Once I picked up my brand new car, again very knowledgeable, another quick drive to show features and how to use cruise control. Overall a great experience, very quick and accommodating. My family owns 5 Kias and never had a problem with this location and staff is always helpful and friendly. 5/7 would recommend, perfect score.

Chris Ross

I've been using Kitchener Kia for my vehicle service/sales needs for almost 3 years and have always had fantastic service. The quality of work has been great with very reasonable prices. Service advisors always provide an explanation of the required work and ensure the work is completed on time (sometimes early) and at the quoted cost. I'll continue to use and recommend this dealership in the future.

Brian Lucas

Way better Kia dealers in the tricities.

Renzo Mueller

Renzo Since recent changes in the service dept. have occurred, I have received great service from the Service Manager down to the reception and the shop-service provided. - Continue this way!

Angela Stanley

Go talk to Jarek! He helped me get the car I wanted for the price I wanted and was eager to help if I had any questions or concerns. Trading in my old car was easy and painless. Recommend!

Tracy Howe

My husband Bill bought the Self is and he loves it! Geoff was fantastic!

Christa Haughey

Great experience at this location...a friendly staff

Ajay1419 (Sypher)

From start to finish was an absolute pleasure. Thank you so much for a great experience purchasing my first Brand new vehicle. Much respect to Aaron in finance doing what he could to get me into a 2020 forte gt. Truly a great guy. No run arounds straight to business. Cheers everyone! Thank you so much!

Chris Charland

Had the best experience at Kitchener Kia. Dealt with Geoff. He met and surpassed my expectations. Was trading in my Kia forte for a Sorento while carrying negitive equity. Went to go back where i got the forte from at another dealership. Didnt show any interest in helping me. Geoff took me on to work with my situations and drove off in my new Sorento today. Hassle free no need to hagle. He gave me what he could from the start to finish. Give this man a raise and keep on trucking Kitchener. Drove from a different city just to deal with them. Worth the time and drive.

Ray Durham

Amazing people to deal with.

M Swan

Fantastic detail Shop! Van looked brand new! GM super friendly and helpful!

Jess

I’ll be taking my business elsewhere. Trading in my car didn’t go as planned and I ended up losing out on money I was supposed to receive because the papers were never sent away..$400 to be more precise. I liked this location though (I was coming here before trading my car in) so despite that hiccup I continued to do my maintenance here. My last two appointments however have made me sure that I won’t be returning. Both were simple oil changes but neither went as planned. One appointment was completely forgotten about so I had to be squeezed in and it seemed pretty rushed and my last one was a mess. Poor communication and a lack of care in general.

Penny Stroeder

Never ever take your car here

Kirsten Urquhart

I am so happy to write a review for Kitchener Kia! My experience from the first call made to book an appointment to test drive a car to meeting with Doc as they call him was amazing! I was greeted so warmly by reception and made to feel like I was more than just another customer coming to test drive one of their cars. Doc was so patient with me in explaining everything I would need to know about my car. And he has told me to call him any time, if I have future questions/concerns. I believe that he is a genuine and kind gentleman. He was awesome. I will be so happy to return to Doc in the future. He is really like having a doc you can feel at ease with and trust implicitly! His nick name suits him perfectly! All of the staff, other salesmen/women were so kind and helpful too! Thank you Kia for providing professional and knowledgeable staff that made my car shopping so easy and so much fun!

Stephanie G

A tremendous thank you to Dave for working with me to trade in my 2017 Kia Forte. I received a marketing email for the recent sale, and emailed in to see how it worked. Dave answered faster than I even expected, and right from that first communication, the process was so simple. Dave was professional, funny, knowledgable, and wrapped up my sale as soon as possible so I could get into my 2020 Kia Forte. Another thank you to GM Aaron, and Aaron from Financing who also assisted in the process! Thank you Kitchener Kia and Dave for such an amazing experience.

Amanda Stanzel

Great service department. Work on really trying to get you in.

Rhonda Phillips

These guys rock!!! Super professional but they still treat you like you're family. The staff in sales area aren't even close to pushy!!

Katlin Parker

If I could give 0 stars I would. After looking to trade in our car, my fiancé was told they could only give him so much because they could only sell it for a certain price. The crooks now have his car listed for almost $3000 more than they told him they’d be selling it for.

Barry Knarr

Kitchener Kia has better vehicles than cambridge

Mike Clemens

I just dropped off a friend to pick up his vehicle. They charged 2 hours labour for a half-hour job. Huge rip off!!

C A

We had called to see if we could come and see a car. Receptionist siad she'd make sure it was on site and she would call us back. She never did. We called back and she said oh ya, it was there and we could come. By the time we got there someone else was test driving it and they bought it. Sales lady said she would get something similar in by Monday from Waterloo. She called us Monday to let us know it was being used a a loaner for a service vehicle. Since when do they use vehicles for sale as a loaner? My guess is it was still being rented as it was a daily rental. Bad experience. Sales lady was nice. We went to another dealer.

Peta-Gay Berry

Knowledgeable friendly staff. Kias have come a long way especially reliability

tj0765

Great Service, pleasant staff

Nancy Laframboise

Kitchener Kia is amazing. I would bring our car there anytime over the Cambridge Kia. So much more friendlier.

Nicole Cassel

Very friendly, knowledgeable, and fast. Strongly recommend talking to Jarek and Aaron for all your car needs. I am so pleased with now fast and easy it was to get my perfect car!

Adrian Stancu

Good nice cars but their service it way to expensive for what they do

John Heij

We have been the proud owners of a Sportage for over 4 years now. From the time we sat down with the salesman to buy the vehicle until now, it has been an exceptional experience dealing with this company. Today, I was in to have a couple of minor warranty issues looked after. Even though their shuttle service is not presently in operation, they made an exception for me in driving me to/from the dealership. What a pleasure to get a N/C invoice at the end. From the Service Manager, to the Service Advisors to the mechanic apprentice who drove me......all good, helpful folk who I would recommends to anyone. Also the car, one of the best I have ever driven.

Chelsea Wheeler

I currently purchased a 2017 Kia Soul and Kitchener Kia made me have such an amazing experience. They are all so friendly and they are not all about selling you the most expensive vehicle they want you to choose a vehicle that is in your price range. I truely recommend buying a vehicle from Kitchener Kia!

Kristina S

Informative and helpful.

Jessica

Our experience at Kitchener Kia was absolutely wonderful. We have had bad car buying experiences before so were a bit hesitant but the team at Kitchener Kia was amazing from start to finish. Geoff was incredibly friendly, attentive and knowledgeable and provided great service. Annamarija was incredibly efficient and made the paperwork portion so quick and easy to complete as she knew we had a toddler coming in with us. Thank you to the team at Kitchener Kia for such a great experience! We love our car.

Michael Missfeldt

Lots of people willing to help

Sandra Knarr

We looked at cars while waiting for our key

John Koshy

Not a good dealership to do business with trust.

julie hentges

Bought a Kia Rio, told by salesman the tick in engine was normal for Kia until warmed up. Of course it worsened daily Took car for free oil change. Car was brought in shop and turned around. No oil change as my mechanic checked it two days later with routine tire change to snows. Oil was close to empty and actually gave me hell for not getting the oil changed. When I complained to service manager he said I was crazy, offered me a free oil change Paid $9400 just over a year ago, value is zero today Worst experience I've ever had in my 54 years When purchasing car there was delay after delay. The were "kind" enough to lend me a van since all the delays. They were aware I would be travelling north with the van. I found out when I returned it this van had never been checked or safeftied and frame was bent. I was driving a completely unsafe vehicle The list goes on....

Laura McCarthy

Kitchener Kia made my car purchasing process fun and exciting, as it should be! Often, car shopping can be tedious, as you filter through a high volume of information and sales pitches. This was not the case at Kitchener Kia – I worked with Geoff Wharton and I would recommend him to anyone interested in purchasing a car. Geoff was genuine, easy going, and professional. He really took time to figure out what I was looking for, and ultimately found many options to ticked the boxes. He worked well with the Sales Manager, Aaron, to find me the best possible price. I am extremely happy with the experience and more importantly with my new Kia Forte EX! One downfall, relative to my great experience with both Geoff and Aaron, was the financing process; I found that’s where the sales pitches, hidden fees, and unclear information popped up. Nonetheless, I would definitely highly recommend Kitchener Kia!

D. F.

Service is guaranted to be good and complete!

Shaun Veitch

Amazing people and great selection!! If you need a new set of wheels, I highly recommend these guys!!!

Denise Maurer

Wanted to say thank you to Kitchener Kia for the amazing Customer Service. I have purchased 3 new cars with them and each time have been very pleased with everyone that has worked with me to complete the sale. The Service department has always be great and goes out of their way to assist in anyway they can. Today I had my 1st service on my new car and was greated with a smile and looked after right away. Thank you Marc -Service Manager for all your help today. Always a great experience.

R Buni

Service is good but will not return calls for updates.

Brian furner

Took my car in for work and came back with a damaged bumper. They say it happened before it got there, but I can see on my outdoor camera pulling out of my driveway that there was no damage the day I dropped it off. When I asked to see their security footage they said the "Server was getting updates". When I escalated to the General Manager it took 9 days for him to call me back and I had to leave multiple messages. This dealership is very unprofessional from the top down. Nothing bad to say about the Sedona. Just don't buy or service it at this dealership.

beta auto

I took couple of my vehicles to Kia service department, they handled the issue very quickly. Tim was really helpful, he gave me updates on every step. Thanks for all the help…

Danielle Marie

Here is my experience with Kitchener KIA: Last Saturday, my father and I were switching my summer tires over to winter tires and to our dismay, after 2 tires were already switched, the key lock was too warped to get the other two wheel locks off. In a panic, my father rushed to a hardware store to see if there was anything we could buy but was told only the dealership could assist – made sense. It was well after 4:00pm at this point, when my father rushed over to Kitchener KIA. My dad knocked on the bay door that was closed and locked and to his surprise a gentleman opened the door and asked how he could help. After explaining the situation, without hesitation, Josh and Richard told my dad to have me drive over and they would be happy to assist. They waited 15 minute for me to get there, were extremely kind and sympathetic when I arrived, Josh quickly removed the wheel locks and I was on my way. This bad situation was turned entirely around because of two wonderful employees! Josh and Richard – thank you for your help on Saturday, you made my day, week, month! In a world where kindness and compassion seems a bit more difficult to come by, it definitely restored my faith to see these two gentleman be so helpful and sincere. THANK YOU!

Shabbir Kothari

Good service, sales staff are not pushy and give you time to think over everything. They got me a sweet deal on a fully loaded 2016 Sorento. Look for Emilio and Adam in the sales - great guys!

Dragan Kesonja

The staff at Kitchener Kia have been very helpful when assisting us with the purchase of our brand new Kia Forte with standard transmission. All the staff went above and beyond with locating our car and getting it to us safely. Our sales representative Katarina Pappas was extremely professional, knowledgable and helpful. General manager Aaron Hansen was great at answering all the questions we had and ensuring we are getting our money’s worth. We would strongly recommend Kitchener Kia to everyone looking for a new car.

Emily Scott-Field

Thank you to Tim and the staff at Kitchener KIA. They helped me out of a bind today. Great service.

Ruth Ottenbrite

Just purchased a Kia Niro hybrid at Kitchener Kia from Katrina. She was very friendly and helpful from the moment we met. The whole purchase experience was positive, all our questions were answered and we are so excited to own a hybrid! Many thanks to Katrina, would highly recommend you see her if you want a new car.

Joe Fansher

My Kia needed service for a heater fan and was professionally counseled by Tim in the service department and provide d with outstanding customer service. I was very impressed with the professionalism and courteousness as a client of their service department.

Jeffrey Watkins

Aaron Hanson and the sales team are fantastic!

Derek Nash

I initially came to Kitchener Kia with my girlfriend as she was in the market for a new car. While I had been considering purchasing a new car for myself on and off for a year, the idea of buying new always seemed off-putting to me. My experience with Jarek as he helped my girlfriend find the right car for her was enough to convince me to come back and start looking for myself. As my girlfriend and I were now both buying cars, Jarek and Doc worked with us and gave us a great deal. Jarek was very helpful, professional and an overall joy to work with throughout, and I'm now the proud owner of a 2020 Forte5. Thanks to Jarek and the team at Kitchener Kia for making the whole process seamless, stress free, and best of all, enjoyable.

Matt Brugess

Bought a new Sportage. Easy to setup and the sale from start to finish was fast. Thanks to Ken, Marianne, Cynthia, Aaron and all the staff. Recommended to friends.

Natasha McKee

Jarek was great. He was patient, answered all of our questions and ran through everything on our new car before we left. Would definitely recommend

Josue Cruz

$65,000 vehicle purchase, had an issue with a defect in the paint not caused by anything not covered under warranty, appeared at less then 1k km, this was over 4 months ago, was told it was under warranty by Kia Kitchener, 1.5 months to by not a single update, had to call numerous times to be told it’s an expensive part to replace, what do I care?? That’s what it’s under warranty, we will call you back soon they said, 3.5 months later, not a single call, took vehicle to another dealer outside KW, handled and taken care of within 3 weeks, how embarrassing, to think I would have had me vehicle service here and given them my business.

Chris Stewart

Jeremy and Marianne went above and beyond! Will be back for a second vehicle.

Stormtrooper s

Was waiting for 45 mins only to listen that the pre-owned car I was looking for is not available anymore...Waste of my time!

Doug Ellacott

Fantastic service from all of the sales staff. It was a pleasure to purchase our first Kia from them, and will be recommending them to friends and family.

Jane Gould

DO NOT GO TO THIS DEALERSHIP TO PURCHASE A NEW CAR. Our salesperson who was very friendly fed us misinformation. E.g Delivery of new car within 5 days as it was in Milton - 8 days in still no sign of the new car - was informed after the dealership has 90 days to find car even though it was stressed it had to be the 5 days by us. The security deposit was only to be preauthorized and would not be charged to our credit card..it was charged. The salesperson failed to give us page 2 and 3 of purchase agreement which had all the conditions.After deciding to cancel I spoke to Ken , assistant Manager who was extremely rude and refused to cancel the purchase told me they had 90 days to find a vehicle. He went on to tell me " you know how hard it is to trade a gold suv for another one at a dealership. I told him the suv that was promised was in Milton- he told me they did not want to trade. As well Ken mentioned that he had been only at this location for a month and half and it was not his job to check his sales people on what they were selling. Only after filling a complaint with Kia customer service the dealership decided to refund our security deposit and cancel our purchase. Please keep in mind I did leave a message with Jeff Skinner -sales manager about the concern and to this date there has been no call back. My advise is buy your new car somewhere else!

Michael Stotts

The new store layout design works well. More self checkouts too which I like. Sorry but this was supposed to be a review for Walmart on Fairway Rd.

Derek Bermingham

I Bought a used 2013 Santa Fe 3 years ago from Kitchener Kia. The air conditioner never works in the summer, Had to bring the car into Kia so the air conditioner can be re charged. Dealing with the service manager Mark on all visits I found him rude and obnoxious.This summer I called again as the air was not working, again I spoke to Mark, and basically he said that I have to pay with no guarantee that they can fix it. So what it boils down to is. I have to get the air conditioner charged every year. Thanks Mark I would never suggest to anyone to go to Kitchener Kia Go to a different kia dealer.

Scott and Tina Brown

Love Kitchener Kia! They are very accommodating, and knowledgeable. I find all The staff, from the GM to the sales manager, and staff, as well as service staff super friendly and helpful. They have always been positive with any questions or concerns I may have. They have never left me feeling stupid, or unsatisfied. I have purchased 2 souls from this dealer. I would not hesitate to purchase, at this location, again. I don't think any other service department have ever been as amazing. And, I have dealt with a few. I feel like I am seeing friends, with my and raven's ( my soul) best interest/safety in mind!

Joshua Nielsen

I purchased a used car from a gentleman named David McDonald. David is the used car manager at the dealership and I can say unequivocally that he provided the greatest level of customer service that I have ever had at any car dealership. David was honest, straightforward and professional. He went above my expectations and took the time to answer all my inquiries over several days of our negotiations. I'm very meticulous when it comes to buying a car but David was patient and always contacted me quickly with answers to my questions. The dealership worked with me to secure financing and when I went to pick my car up they gave my infant daughter a Kia teddy bear to take home. Overall I'm extremely satisfied and I would definitely buy another car from Kitchener Kia.

Melissa Tennent

I had a wonderful experience here at Kitchener Kia! We have purchased two vehicles this year from them and have dealt with Ken Holmes both times. He is an absolutely great sales person to deal with. Very professional and honest. He will definitely give you the best price he can! Highly recommend this dealership and ask for Ken!

Miranda Ransom

I had called cambridge kia prior to calling them and not only could cambridge not get me in until late the next week, the man on the phone was very short and rude to me. Then I called kitchener kia and it was like night and day. The way he spoke to me was nice and he answered all of my questions. I have no doubt that both places were busy at the time I called, but it makes a huge difference in how you handle it and treat your customers.

Karan Patel

Best place to buy new car Great staff Must visit this place if you are looking for new car.

Brian Gallivan

Can't recommend Mike LaPierre and the service team and David McDonald and the sales team at Kitchener Kia more highly. Knowledgeable, thorough and fair. I had a bad experience at another dealer where I was charged for a repair (which was not completed properly) which should have been performed under warranty. I spoke with Mike who was extremely helpful and aware of the known issue with my vehicle. Brought it in for inspection, the issue was confirmed and all will be resolved under warranty. Once you've purchased your Kia, make sure to being it to the team at Kitchener Kia for service (drive a little further if you must) and you will be taken care of. Thank you Mike and team!

Lou Divita

We purchased a used car with my son from Kitchener Kia. While the car was not a Kia they still looked after us very well. Geoff Wharton was great to deal with. He was patient, knowledgeable and treated us with respect. We never felt pressured during the whole process. They even looked after us very well after the sale, when we had a small issue. We will definitely come back when we are in need of a new car, that's for sure!!. Great dealership and a great team behind it!! Thank You!!

Matt V

The sales associate (not going to mention specific name) asks too personal questions to get a car you need, even when you told her you did your research, she wouldn't listen. Always followed her car buying scripted presentations. Get rid of the nose and tongue piercings and exposed tattoos. This dealership has no class and needs to work on their presentation.

Jenna Kennedy

We took a Kia Sedona out for a test drive and loved the van, but more so the service and professionalism from Brandon he was top notch. Sadly we didn’t end up buying right now but I know who I’m call if we decide to go forward with the purchase.

Stefan Persaud

Had a very pleasurable experience dealing with Dave McDonald on the purchase of a used vehicle. Would highly recommend Dave and this dealership.

Casey Ingold

I just purchased my first Kia from Kitchener Kia and had a wonderful experience! Both Jarek & Aaron helped me find the perfect vehicle. They were knowledgable, friendly, patient and supportive as I decided on the right car for me. They made the car buying experience easy and exciting. Thank you Jarek, Aaron and all the staff at Kitchener Kia for making this such a great experience!

Gerald Sebastian

Great place to buy a car

Mel Johnstone

I want to thank Jeremy and Marianne for helping me get my 2019 kia Optima. They kept me calm when i was stressing about the getting approved lol. Jeremy help me get all the buttons sorted out. I still don't know why i get a little green steering wheel on my dash but will read my book the weekend. I would highly recommend them. Thank you .

Vladimir Bazina

Great experience with Geoff, sales person, however, overall experience very bad. I was looking for GLK 250 they have listed on their web page for $24,376. There were a couple issues I wanted them to do: 1.) Rotors and brake pads would last another 2,000 kilometers (according to current measurements and Mercedes Manual). They refused to replace them 2.) The summer tires are 4/32" and to pass safety they have to be 3/34". It is 19 deg outside today but they are still keeping winter tires on. At the end I offered $23,5K and I would replace tires, rotors and pads, but they were firm on $24,176, - yes only 200 dollars Now, which dealership would let customer to drive off the lot with tires that are 1/34" over the safety? The bed one. The Sales Manager has no customer skills whatsoever. I email to The General Manager of 2 Kia, No respond. The sign of the bad managed dealership is when General Manager ONLY answers on positive comments, they do not care about negatives.

Chibi Roy

Sales can get a little pushy as is typical. But friendly staff.

Melanie Dickin

Great experience with Jarek! Loving my new Kia Seltos ????

jhend0809

Jarek was wonderful helping us navigate returning our current leased vehicle and entering into a new lease. Jarek is very knowledgeable and was able to answer all our questions. Anamarija was equally helpful in completing the paperwork and making sure there was no hiccups in the leasing process. Definitely recommend if in the market to lease a vehicle.

Alan Tennent

I recently bought a 2017 kia Optima from kitchener kia, was very pleased with the service and experience that I received .. Ken Holmes was a low-pressure highly knowledgeable sales person would definitely recommend kitchener kia to family and friends . Thx Ken.????????..

Yvonne Horne

We just picked up our 2020 Kia Sportage today from Kitchener Kia. Our salesman Geoff Wharton was outstanding, a definite 10/10. He is a real asset to this dealership. We highly recommend him!

Amy Anjos

Been going to Kitchener Kia for a little over 4 years and it has always been wonderful and pleasant visit.

Allheart&hands

I picked up my Kia Seltos today! The staff were knowledgeable and extremely helpful during the whole purchasing process. What a great team of people that really care! Thank you Jarek, Anamarija and Aaron!

Colleen

They like to forge peoples signatures on the bills of sale. After bringing it to the attention of the manager only get a response of "this is a very serious matter and will not be taken lightly" and never got a follow up after that. They also like to over fill your car with oil when you go there for an oil change. I will not be back.

J SS

This review is NO exaggeration!. The support from service, was ABSOLUTELY TERRIBLE! This dealership clearly does not care about their customers. They even had the nerve to argue with me, their customer about the concerns I expressed. You can be sure I will be pursuing financial compensation as a result of this experience. When I returned to my the car would not start. I had a look at the battery and I inspected the connections to the battery. I found the following: · The negative connection was loose. (I could move it with my hands) · There was corrosion not only on the binding posts but also on the electrical connections. · I cleaned the contacts with isopropyl alcohol and then used some fine grit emery sandpaper to clean and polish the connections. · I applied conductive grease to the binding posts to the battery and re-installed the connections. · The car started with no issues. Good luck getting a loaner car when you are having major service work being performed. The car rental cost just over $200.00. I will be filing another formal complaint with Kia Canada with regards to this experience! BUYER BEWARE!!!!!

Misty Anderson

I purchased a used 2016 Kia Rio here back in February. Shortly after buying I discovered damage that wasn’t disclosed to me before purchasing. I also discovered rust forming on the roof of the car which I had to pay out of pocket to fix because the dealership wasn’t going to pay for it. I more recently discovered that the car had been involved in a serious accident. I was told that the car had a claim of damage but never directly told it was from an accident and never was told the details of the accident. When I called the dealership, I was told that I signed the papers so that’s what I get for buying a used car. In an attempt to recoup some of my money from the car, I sold it after only having it for 4 months. I only got $6500 for it because the car had been in an accident and was dual tone from whoever painted it after the accident. I paid $10888 pre taxes for the car and it’s only worth $6500. Do not buy a used car from here. They don’t properly inspect it, there’s no transparency about the car or it’s history and their used cars are overpriced for the condition they are in. There is a great used car place on the outskirts of Guelph that’s a 1000 times better and they actually fix the cars up before they sell them. Kitchener Kia is not the place to go if you want a used car. All in all, I paid $13500 for the car and only got $6500 back 4 months later with 2000km extra on the car. While I no longer own the car, I do plan on reporting the dealership and getting the rest of my money back another way. Do not buy a used car here.

R

Still waiting for the gas card that Kitchener Kia promised.

Laura Giulietti

I was helped by Kait Berg she was very professional with helping me find the car my boyfriend and I were looking for. The dealership was practicing covid 19 protocols seriously and Kait was very understanding of our financial situation. Very excited about our future decision. Thanks Kait!

justin coverdale

My car recently died RIP. So I was looking for a new vehicle, first I looked online trying to find something that suited me. I came across the Seltos and decided to take a look at it. I called Kitchener Kia and from the moment Andrea (the receptionist) picked up the phone I had an amazing experience. Kait ( the sales person) I dealt with was so helpful! She answered all my questions and was extremely professional. From the test drive during these troubling times to filling out all the paper work it was amazing. It had been 7 years since I bought a new vehicle and Kait was extremely helpful in explaining what each trim level included even answering questions I did not even think about asking. I picked up my Seltos at the beginning of may and am absolutely in love with it. Everything went so nice when I was picking it up I have never had this great of experience buying a car before. I would Highly Highly recommend Kait at Kitchener Kia.

Roger Iguiron

Be careful when you buy used vehicles even it is CPO. They will not tell you the real status of the vehicles. Poor customer service. Check Steve Hunter youtube before buying on this dealership.

Ken Decaire

Marc & the staff are fantastic.

Cecelia Windsor

Wow. What an amazing experience at the Kia location in Kitchener. They were very helpful and understanding. They did their best to make things work for me. I would definitely go here again even just for the customer service.

Ali Alsaeed

I bought my first kia from here the stinger and the staff are amazing specially kate the sales person she was amazing and really helped me to get the best stinger around and the mangers are really nice and easy to deal with I would really recommend this dealership for your next kia with the best deal around

Paul Pottier

We have just purchased our third Kia from Kitchener Kia. We did our homework but knew that the Kia Sorento was the one to beat. We had the pleasure of working with Jeremy Daniel who made our purchase seamless from beginning to end. He arranged a test drive and turns out that the Sorento we drove was the one that we bought. Jeremy is respectful, professional and personable and we felt that we brokered a great deal all around. Thank you Jeremy and Kitchener Kia - we are truly a member of the KIA family!

JJMB

Very helpful in the sales process and upselling the protection package BUT when you go to use it no one returns your calls and assist in using the $1,500 plus extra that you pay to keep your seats clean. Long story short save yourself the extra just buy the car. Had your employees returned my many phone calls since 2017 I would have been able to accommodate your request to stop by as I have been in the area for work. OR they could have pointed me in the direct of the company that I could have use in my area that does the warranty work. I called a number of times to use the warranty I paid for and your reps did not care to ensure I was taken care of. As I mentioned it was PROFESSIONLY cleaned YESTERDAY so I am not sure what you think your employees can do that would take care of the issue? You can post and act like you are trying to provide customer service now but we both know it’s bogus and you will not follow though, nor right your employee’s total disregard for your customer. A customer that purchase not 1 but 2 new cars from you in under 2 years!!!

splinterspartan25

My wife’s NIRO had the old check engine light come on. I called and I was able to get an appointment within almost the next business day. I was given some helpful advice during the call. The whole appointment took maybe 40 minutes to diagnose. Turns out it was an evaporation warning. Everything checked out and I was on my way. Everything was covered under warranty. This is our third KIA vehicle. Can’t say enough good things about the vehicles and the buying experience

sweet love

Geoff wharton thank you for a wonderful service

Salar Enjedani

Horrible experience! Dealer scammed me and applied hidden charges to services without my consent. Will Take my business elsewhere!

Gary Rempel

I just purchased my second Kia Soul in a row. I love this car! I didn't even need a new car. I got one of those mail promotion things where they said that my used car was very desirable. I went into it with a pretty negative view of them just wanting to get me in the door. However Kait Berg was very polite and honest and didn't make any empty promises. She worked with me to try to get me the best deal possible and in the end, with all of the promotions and my trade-in we came to a deal that I found to be above and beyond what I had initially expected. If you want someone you can trust go and see Kait!

Lynn Tremblay

I was very happy with their service,would recommend kitchener kia.

Jamie B

Absolutely amazing staff, service and vehicles. Such a phenomenal team of people from the sales, to service, to the detail department they didn’t miss a beat. We purchased a New Kia Sorento and are in LOVE. Upon pick up it was clean, shiny and beautiful. We will 100% purchase from here again. Not to mention they worked with me to get top trade in value for my vehicle. If you haven’t been to Kitchener Kia stop in you won’t be disappointed.

David Parsons

Dealt with salesperson Jeremy Daniel. Super nice guy and great to deal with. This is our second vehicle from Kitchener Kia. Great experience.

Abdullah Furmully

No prices on most vehicles asks to call

avatar6100

Always great customer service, and accommodating when they can be they go the extra mile. I will buy my next car here.

Mihnea Glodeanu

Perfect customer service and care! Thank you guys! Keep the good work!

Tim Phan

WOW. Kitchener Kia. Aside from Cassandra, you guys are the rudest "salesmen" I've ever had the displeasure to deal with. Thank you for doing a recall, leaving my sunroof open(in the winter), and when I went to go shut it on the hwy, having the knob thing crumble in my hands. When I called to ask for help, said they'd call me back. Didn't hear a word. There's too many instances to write here. I'll go to Cambridge instead. Ciao.

charlotte daniel

I purchased a pre-owned Kia Sedona in June and am super happy with the vehicle as well as the service I received. Kitchener Kia is a friendly, welcoming dealership with knowledgeable and helpful staff who are great at providing the right fit for your needs. I was very happy with both their product and the service I received. I highly recommend them!

Matthew Minelli

Huge shout-out to the service manager, Marc! He took ownership and helped me out with a couple of concerns I had. Great experience!

Elisabeth Magee

I can't thank Ken Holmes enough for his caring and professionalism. It is my first time buying a new vehicle and I was rather overwhelmed but he was so nice to try to relieve my stress and keep me happy. Also special mention to Aaron for doing me a huge favour. I would highly recommend them.

Brandon O'Regan

Not only was the delivery of my new vehicle terrible the cut corners and hack job work that goes on there is no good. I thought I would give the parts department a try.... big mistake. Call and ordered parts . He called me back and said they will be in first thing in the morning. Parts coming from waterloo . I waste my time going to get my parts after work on a Friday and he tells me oh we didn't go pick up the parts . Why? I have no idea. We can have them monday. What a waste of my time. Don't use this dealer .

Trent Francis

I bought a 2020 Kia Niro here. Geoff Wharton was very helpful, friendly and professional. Made the process very quick and stress-free and I am so far very happy with the new car.

Sam Vechiola

Had an extremely pleasant experience here. Julius was incredible to work with, and all the other staff I encountered were amazing as well. If you're looking for an overall great experience when buying a car I highly recommend!

Amanda McCraw

This is a follow-up on a previous review regarding issues with a remote starter. Kia is working with me to resolve this issue which I am very happy about. They're going to review the programming with my car and apply some new programming to hopefully prevent my car from locking me out of it. They're also going to get me an additional remote starter FOB because one of them was lost when I removed it from my key chain - this was to keep in my purse in case I am locked out again and can use the remote starter FOB to unlock the car. Thank you very much, Kia! I am very grateful for your help in this matter!

Cory Mac Kay

Mostly resolved issues after I gave a bad review, wouldn't fix their mistakes until I removed my bad review but there was a charge of $120 that they promised to refund, been several months and nothing. I will never purchase a Kia again, solely due to my experience with Kitchener Kia service department.

Jack White

After not such a great experience at the Cambridge Kia, my experience at the Kitchener Kia was fantastic. The time they promised to work on the car was dead on they announced how long it would take and that turned out to be within 10 minutes. The whole experience at their service counter was great.

Melanie Bourke

If anyone in KW is looking for a new vehicle, I'd suggest Kitchener Kia. Today the manager came and boosted me at work at the end of the day, and held the service station open so I could get a replacement battery and have a car for the weekend. Very kind and helpful.

Alex Zamfir

A great dealership. Highly recommend it! Great people and amazing Customer Service! Moreover, I got a very good deal on my car and I cannot wait to buy my second car from here!

Paul S

Adam and his team at Kitchener Kia made me feel at home and helped me find the perfect vehicle for my family. Thank you to Kitchener Kia, will recommend to all my family and friends!!!

Josh

Always have had great experiences with the service and parts staff at this dealership. The service manager Marc knows how to take care of his customers

Dino Vaca

Went to Kitchener Kia Monday to look at cars. The service was amazing. I decided to buy and new soul and I love it! David was very helpful and was not pushy and did not rush me. The lady in finance was super nice and made me and my mom feel very welcome. Overall Kitchener Kia provides great service in a very inclusive environment.

Meghan

Amazing service department! The only ones I trust. Honest, friendly, professional and reliable. Special thanks to Jake, Tim, Mike and Elenne - you guys are awesome!

Amy Harrison

Went in to look around and the people there were amazing! Never had better service anywhere! They made shopping for a car fun. Wouldn’t go anywhere else!

Zamia Zaia

Great Customer service

Peter Wedge

Very good staff

Shayne Batters

Like many, purchasing my first car was an intimidating thought. These feelings quickly faded however when I walked into Kitchener Kia. Ken (sales representative) provided me with professional service tailored to my needs and not once did I feel pressured into a decision. Along the way I met some managerial staff, Dave "Doc" and Aaron, who took time out of their busy schedules to ensure I was getting the proper service that I needed. Finally I talked turkey with Marianne, who was extremely helpful and once again, applied no pressure throughout this last phase. Overall, I couldn't of asked for a better experience. There appears to be many more great people at Kitchener Kia, just like those I have mentioned. I guarantee you will be served by friendly, competent and genuinely good people in a timely manner. So If you are looking to delve into the world of car ownership - take it from me - this is a good place to start.

Andrew pitman

Bought my second hand truck there

TerryKathleen denBok

Sales and finance staff were great. Friendly, helpful, attentive. They made purchasing a car from distance very easy! Car was on time and clean, and finances were all spelled out so there were no surprises!

Cyn Thia

This is a trying time for everyone. Needing my car repaired caused me to have a lot of anxiety but the Service Manager Mike Lapierre and his staff made me feel like a family member. They gave me reassurance with great communication and a fair price. The attention to Covid-19 saftey was excellent. Going to Kitchener Kia was a good experience. C.Reid

Kellen Bailey

I am extremely impressed with Kitchener Kia. Both David "Doc" and Adam the Used and New Car Managers were fantastic to work with. We have previously owned 2 Kia's purchased through this dealership and always had positive experiences. After a rare and unfortunate event happened with my Kia, Doc and Adam were lightning quick to help us out and stand behind the Kia products. I would recommend Kia and this dealership to anyone.

Robyn Bender

Just got the new Kia Forte Ex and I love it so much! Thanks to the great team they have, Geoff and Aaron got me all stt up in my new ride, definitely reccomend them!

dave brown

We didn't buy a vehicle at Kitchener Kia. I really wanted a truck, but the wife said we should check out the Kias. We dealt with Brandon who was Very helpful and knowledgable. I highly recommend going to see him at if you're interested in a kia.

Pamela ORourke

Wonderful Service Department! The Service department at Kitchener KIA is one of the best. Marc is the best manager. He keeps the department running smoothly and is very customer oriented My wiper motor stopped on a rainy day and they took me in immediately on a very busy day. You can’t drive without wipers in this weather! he said This past summer my daughter was visiting from BC with her family. Our air conditioner broke/clogged and the passenger side was past our sandals in water...really! We tried to get by and NOT use the air conditioner for days but the water continued to drip and soak.I took it into Marc and the service department took it in immediately, cleared the clog and dried it as best they could. I know it must have been near closing time too. The guys stayed to get it back to us. Our family was able to enjoy the rest of the holiday dry and cool. The team work long hours and are diligent and conscientious. Marc is attentive, personal and he treats everyone’s car as if it was his own. All is done with good humour. The service department has a family feel and the prices are reasonable too! Thank you Marc and all the technicians at Kitchener KIA

Leo R

Kitchener Kia exceeded my expectations in every way possible! It was by far the best car buying experience I have ever had. Geoff Whatson was my sales rep. His passion, knowledge and professionalism is what sealed the deal for me. He truly cares about his craft and everyone else as well at Kitchener Kia. Kia as a company has come such a long way from it's early days. Almost everything about them is in house right down to the metal they use to build their car. That gives them an advantage no one else in the industry can say because it allows them to keep a high degree of quality control in their own product. Not only would I recommend them but trust me when I say they will be the only one you should deal when all is said and done. I am proud to own a Kia and I am one very happy and extremely satisfied customer!

Rose McRae

Best experience buying a car

Renee Filbey

Very impressed with Dave and the rest of the team. They went above and beyond to help me with everything I needed and really do put their customers first. Top quality service.

Steve Skinner

Excellent service!

Daniel Edwards

Fast, friendly and courteous service.

Andy Ostrun

Every aspect of my experience was top level service. Geoff Wharton, my sales person was a pleasure to deal with. Very knowledgeable, respected my time and provided everything I needed. The entire staff is welcoming and truly appreciate the consumer.

Josh Reed

Just bought a used Kia and was told there was 2 recalls that needed to be done. So I emailed kicthener kia as they were partially closed for the pandemic and was told the best way to reach them was by email. After 2 emails and a week of waiting I didnt hear anything. Finally got ahold of someone by phone and said they'd let services know and they'd call me back that day or the next after taking my number. Again, never heard anything... gave up on kitchener kia and called WATERLOO KIA and they were GREAT! Had an answer and made an appointment withing 5 minutes.

Lela Benoit

They always seem to mix up the appointment and expensive labor comparing to that their part don't last long. Everything is covered, but when you go to get it fixed they have an excuse that it's wear and tear. Well that would mean then very poorly built. Sales man we had was amazing but everything after just not happy with it. Would not recommend!

Michael Nguyen

Bought a 2020 Stinger from here, dealt with Jeremy and Aaron for most of the experience, and negotiations went great. Service department is great too, ???????? To Marc.

Kathy Stewart

What an amazing experience!!! Katrina treated us like royalty and took her time to explain everything in detail. Other KIA staff were friendly and stayed late to finalize the deal. if I could give 10 stars I would. THANKS KATRINA

Irv Gendel

I have been to both Kitchener and Waterloo Kia and find them very helpful, very courteous . Jus nice places to do business with.

Jerry McGee

I don’t review many things but when an exceptional service occurs, well, credit must be extended. My wife had her heart set on a certain colour and model of the Kia Soul which our local Oakville Kia dealership was unable to secure. A quick search online resulted in us finding the car at Kitchener Kia. I should mention how we absolutely despise purchasing cars. I phoned Kitchener Kia expecting the usual come on in and make an offer pitch. Instead the friendly operator transferred me to David ‘Doc’ McDonald. His friendly, professional manner was apparent very quickly and within five minutes he arrived at a price which my wife and I were comfortable with. David provided us with a fair purchase price, an excellent trade allowance and an overall experience which made us re-evaluate our view of purchasing a car. It was very refreshing to deal with a person who was passionate about his job, his product and his dealership. Thanks to David and Kitchener Kia for making our purchase so seamless and enjoyable!

Jeff M

Avoid this dealership! Too many continuous issues, and they might want to consider hiring staff that doesn’t talk to their customers like they are complete idiots when issues are brought up. I will be servicing my vehicle in Waterloo.

Benjamin Farenhorst

Terrible service. Brought the 2016 Sedona in for recall work TWICE. They knew what was work was being done and booked in the work for 1 week from call. After waiting 1-1/2 hours I was told that they didn't have the part and I would have to come in again. this happened twice. Very salty reception and parts department. No apology. Stay away if you can.

Tyler Brown

Geoff! A must see!

ferren brunelle

Very happy with the service! The front-line staff is very friendly and knowledgeable. I always feel like a valued customer when I visit Kia Kitchener.

Shaw Kal

We recently purchased a used vehicle from Kitchener Kia. The service and help was far beyond any other dealership we have been to. Everyone was genuinely friendly and understanding. They did everything possible to accomodate customer needs and wants. When the day came to pick up our vehicle I was surprised at how clean and detailed it was. The suv looked like brand new. When we were ready to leave I was surprised again to see a full tank of gas awaiting us. I have seen others buy elsewhere and receive vehicles barely cleaned and with near no gas. We will be returning here for sure! Thank you so much! Shawn and Jessica.

Zohair Anwar

Very friendly and helpful salespeople!

Kristin Wojcik

Great experience shopping for our new suv. Katrina was an awesome salesperson. She worked with us from the moment she introduced herself. Have to say she has a great personality, we never laughed and joked around with a salesperson as much as we did with her. We highly recommend Kitchener KIA!

Michael Barbosa

I have bought alot of used vehicles in my life and one day I decided to go to kitchener Kia to maybe buy a new vehicle. When I went there for the first time im greeted professionally from all the staff they have there. I ended up working with Cassandra the sales associate there and needless to say she knows her cars! Shes a sweet lady who isnt your typical car sales woman. She doesnt try to just sell you a car but builds a relationship which she gets to be on our level, shes there to help us every step of the way to get us the best deal possible. So thanks to her I now have a 2017 Kia Sorento and is the perfect vehicle for me. Thank you Cassandra and the hard working staff of Kitchener Kia!

Marc St

Great staff! Great place to service your car.

Steve McCrea

My wife and I recently purchased our 1st ever brand new car from Kitchener KIA. We got the 2018 KIA Forte ex and couldn't be happier with everything the car has to offer and the price point it was at. We had top notch customer service/sales from Geoff Wharton. He was great to work with and without being pressured at all, helped us find a great vehicle for us. Marianne Bayer was just as great to work with on the financing aspect of the purchase. Hats off to Kitchener KIA for there great all around service and defiently would recommend them to anyone!!!

Tina Brown

I LOVE Kitchener Kia! Professional, efficient, knowledgeable, fantastic teamwork. They always go above and beyond! Service is amazing! There is no problem they can’t fix. The service advisors are fantastic! The service & detail team are always killin it! Service manager is always on top of things! I could own a Kia forever, because of this crew!

Don Willis

I just traded in my 2015 Sportage for a new 2019 Forte LX. Geoff Wharton (sales) and Marianne Bayer(finance) made it a very easy and enjoyable process. I was treated professionally by both and any concerns or questions I had were answered completely. Everyone is friendly and attentive at this dealership, from sales to service - including their shuttle drivers.

Emily Rail

Did the two hour drive for their service!

Reid Gillingham

I just had my car in to replace the wiper control arm. It was under warranty (thank you Kia Canada). It is the only problem I’ve had with my soul. I’ve owned 7 Kias in a row. Tim was awesome in the service department, and wanted to also share that the service manager, Marc, was fantastic on 2 previous visits to replace burnt out light bulbs. I felt very respected and well taken care of. I will be back for sure. P.S., get making a convertible, Kia, I plan on making that my next car purchase in a few years!

Derek Allen

Bought our new mini van here, great salesmen. Not pushy, took a test drive without him. No annoying salesman leaning over your shoulder while you drive.

khris ramma

Bought one of the used cars, fairly easy process, pretty satisfied with the staff over there

Mellissa Klaproth

I first checked them out online and talked to them on chat someone called me right away and answered my questions I had I went in same day and was greeted by everyone even the manager came over and introduced himself and gave me his card the sales rep and finacial advisor I worked with were both super friendly and understanding truly amazing time there and they were very helpful with everything I needed I highly recommend going here :)

Jessie Wallace

Thanks for the great service Kitchener Kia! We love our 2018 Sportage and the service we've had with maintenance visits has been awesome!

Daryaneh Lane

I usually do not enjoy going to car dealerships, but both my son and I were impressed with the professionalism and friendliness that Geoff Wharton showed the day we visited Kitchener Kia. Geoff carefully listened to what I was looking for in a car and did not try to up sell beyond what I could handle. His colleague Marianne in finance and all the other people there were also very professional and helpful. I'm now driving my lovely Kia Rio. I would highly recommend this dealership and Geoff because they understand the value of customer satisfaction, so they provide great service and good deals.

Antonio Alves

Great sales/service team from the bottom to the top. Make sure to speak to the sales manager Aaron Hansen, he will get you what you want.

shahid s

My very first oil change on Kia Sedona 2019 I found black grease on my new weather tech Matts. My 2nd oil change and brake service I complained to the rep and told what happened first time and he promised to leave a note for the maintenance guy not to make it dirty but this time found black grease on my light grey seat. This is extremely frustrating and disappointing that I have to spend time to clean it. This is not acceptable at all.

Sudhanshu Sharma

Excellent customer service, replaced the engine in my optima under a week, definitely recommend to others

ame osawe

Excellent service!

Manuel Andrei

Got unlucky to have new employee in training to handle some papers and i have to drive back next day to return the papers. Not my fault.

Ronald Burton

Good place to buy a car

Loree Zimmermann

My experience with this dealership was 2nd to none. Starting with the receptionist, who was absolutely charming. It’s been a long time since I’ve run into someone so genuinely kind and helpful. I also appreciated all of David McDonald’s help and everything he did to make the car more affordable for me. I have been shopping/saving for a new car for the past year and have not yet run into anyone who has treated me with so much care and kindness. I wish David McDonald and your dealership all the very best and I am certain this will not be my last experience with this dealership.

O Ribs

What a great experience. Jeremy, the sales rep, was great to deal with - he presented options that worked for us and guided us in making a decision we were truly happy with. The sales manager Aaron was happy to be helping, making sure we got all the attention we needed. And finally Marianne, who we’ve dealt with on previous purchases was a friendly face we are always happy to see. They are doing it right at this Kia location!

Lea Natarelli

I have started going to Waterloo Kia as this location has treated me very poorly, bullying by service staff to purchase unwanted products, forgetting to notify when my car was done, I feel as though I can no longer attend this location :(

Sikander Ali

Bought KIA Seltoss excellent vehicle with exceptional service from KIA especially Geoff Wharton...V professional sales person.

Amanda De La Torre

Stopped in a Kitchener Kia and had an excellent experience. Aaron Hansen was fantastic and took great care of me. MUST stop here first, before you buy your next car. Highly recommend.

Adrian Pop

Geoff is an excellent sale persons I bought my car in less than half an hour and I love it. Very friendly people at Kitchener Kia. I highly recommend their business.

Grant Harris

We live out of area approximately 120 km away from Kitchener. We were in the market for not 1 but 2 vehicles. A Soul EX for our son and Sportage Turbo for myself, both 2020. This was our experience at 3 KIA dealerships ... Markham ⭐️⭐️⭐️- $alesman was friendly enough but they were closing just after our first SOUL test drive. We sat for 15 minutes and scheduled another drive test for our son that weekend. Unfortunately I had to work and missed the appointment. I’m still busy and it’s been 2 weeks and they’ve still not called. * TOO BAD, SO SAD, because yes we bought BOTH the 2020 Soul EX+ and Sportage Turbo 2020 somewhere else. Stouffville ⭐️⭐️⭐️- $alesman was very professional inside the dealership/parking lot/test drive. He knew the product and worked well with us. Yes we bought the Soul EX+ from him, it was a good visit - Thanks Lucas HOWEVER the negotiations went sideways with the Sportage Turbo. I WANTED THE EXACT TRUCK IN THE SHOWROOM, NOT ONE CLOSE TO IT! They sold me a Sportage Tech, it looks a little different, but different enough that I stopped the $ale. The $alesman heard but didn’t hear me at the same time. I started negotiating on the Turbo instead, again THE EXACT ONE IN THE SHOWROOM. It took to long and it was late, which is different then getting late. With our last offer signed on his desk we left, just like that! Several days later I sent an email asking to put our deposit back on our credit card. I thought the last offer was not accepted, to my surprise it wasn’t taken to the manager because we had left. He wanted to make another appointment, I declined and said maybe next year when we get our daughter a vehicle. * If you had just taken the initiative and presented our offer and called us. As it turned out your price was $1.00 higher than our purchase price. Kitchener ⭐️⭐️⭐️⭐️⭐️ - * Rated without even seeing the building, it’s all CUSTOMER SERVICE❗️ My wife had seen an advertisement for their dealership. Thats how we “heard” $alesman GEOFF WHARTON, I say “heard” because we still haven’t met him. He pulled it all together ( trade, cost, options, extended warranty, snow tires, accessories, and colour ), by phone and email. Well be going out for our first time and the end of the week to pick up our 2020 Sportage Turbo. GEOFF WHARTON has a hearing impairment (50%), yet he HEARD and LISTENED to me “THE EXACT TRUCK IN THE SHOWROOM”. So it all came together and we lived Happily Ever After ... We’re looking forward to seeing the dealership and meeting GEOFF WHARTON. However our warranty approved maintenance/service work can be done at any of our local dealerships and there are a lot around us. Pending the conclusion of this sale, I’ll be giving a Co-Worker GEOFF WHARTON’s contact information. Our daughter is next year and maybe my sister-in-law, who is aware of our pleasure - Thank Q Signed, sealed and delivered as promised, NO SURPRISES - Thanks to GEOFF WHARTON❗️