Reviews of Kitchener Ford Ltd. (Car Concessionaire)

Jeannette Kron

Great place to buy and service your vehicle! The staff is super friendly and a pleasure to deal with. I would recommend this place to anyone!

Laura T

Kitchener Ford staff was knowledgeable and NOT pushy which I appreciate! I don't like to be called and emailed after I do a road test. We did 2 different road tests and Dave Slessor answered all our questions. When we purchased our vehicle he sat with me and made sure we understood all the features. Great experience.

Beaker Canada

My wiper fluid just died, I drove into the service centre at Kitchener Ford and I never even had a wait. You booked me in right away and it only was an hour to fix now that’s service.. The fact that I didn’t have to come back was awesome. Also the texting service that they have to make sure your vehicle is ready is outstanding great job. thanks!!!!!

Karin Endresz

Very satisfied with Kitchener Ford. Easy to deal with, constant updates and communication...if you want a no pressure environment then Kitchener Ford is your place to go.

Mitch MD

I hit a pole in a drive through and scuffed my bumper :( I was driving by Kitchener Ford and realized that they had a body shop, i went in to inquire about how much it would be to get it fixed. The guy working there walked out with me and said "oh that's nothing, ill fix that for you right now" Came back out with a rubbing compound and got the scratch out! and didn't charge me a thing! Amazing service there! Would recommend to everyone! And the best part, I don't even drive a ford! Just goes to show how amazing they really are there!

Roy Chen

Nothing but smooth sailing experience With Danpinder and Shivan. Couldn’t be happier with my new F 150 purchase! I wouldn’t hesitate to get my next car from Kitchener Ford!

Jeremy Hutchings

Great service. Reliable advice. We've purchased 2 vehicles from Kitchener Ford and will likely purchase our next there as well. We've always been treated well. 5 star service.

marshal kalra

Great job in service but why we have to wait for the problem to be raised by the Ford instead of taking time and fixing it or get a help from Ford Tech support and fixing it

Adam Reid

I had a great experience buying my last car at Kitchener Ford. I had the pleasure of working with Andrew Tibidault to match me with the perfect car. Even after the vehicle was delivered he has gone above and beyond to take care of me and my vehicle, always answering questions, talking about options and accessories that I am thinking about, making sure service is done to my satisfaction and more. If you are looking for a truck or car definitely drop by.

David Strand

IT SEEMS TO ME THERE SHOULD HAVE BEEN SOMEPLACE FOR AN 83 YR OLD LIKE ME TO FIND SOME WARMTH. IT WAS 0 DEGREES THE DAY I HAD WORK DONE. OTHER THAN THAT EVERYTHING WENTAS GOOD AS COULD BE EXPECTED.

C Palafox

Mike was consistent in his good service satisfaction approach, he’d not too busy for you and updates you from time to time. I like the shuttle availability concept, it allows me to be home safely and take a good nap home while waiting????????????????

marco MAGARELLI

I have been so impressed and appreciative of the level of care and service Kitchener Ford have provided us. Being from out of town, they have taken our urgent requests in stride and delivered, even on a long weekend. Thank you KF for last weekends service accommodation!

William Vanderlaan

Excellent service! Recently purchased an F-150 and couldn't be more happier with the experience. Connor and Pat were friendly and professional, prompt in answering all my questions and made the whole transaction move smoothly from start to finish.

Ben Handorf

Great service, friendly, accommodating, knowledgeable staff.

Brock Dannecker

Andrew was extremely professional, helpful and honest to deal with buying our new truck. Personally nothing scares me away more from buying a vehicle then pushy sales people and Andrew is the exact opposite being very personable as he takes the times to understand what vehicle would fit your needs best. If also like to thank Pat in the finance department and the Kitchener Ford detailers for making the dream come true of buying our 2017 F150!

Jim Jimerson

This is a Great place to deal with the sales team is friendly and will work with you to help find what your after within the price point you give them. Very accommodating to requests to have a used vehicle checked out if you have any concerns. Thanks John Morrissey

Aimee Whitefoot

Excellent customer service. Oil change and regular maintenance check-up was completed quickly.

Travis C-P

Very honest salesmen and staff as well as exceptionally reasonable prices on used innovatory.

Michael Serres

I was very happy with Charida's prompt and effective communications. The work was done quickly other than some unexpected repairs that required extra parts. Somewhat concerned that we saw unmasked personnel sitting at a small table during lunch outside the service area. In this Covid-19 situation management should be aware of the situation and accommodate them with better seating arrangements that respect social distancing.

T L

I had Ankit, and he knew exactly what I wanted just by listening to my details and specifics. Thank you Ankit for all your great work, I love my new Ranger

Bradley McMurdie

Got my truck in 2019 been getting my service here since then and I've had no problems. Really good service with really nice staff.

Steven Liao

This is hands down the best ford dealership I have ever been to. Michelle from the service department was very friendly and helpful. I came in with a loose control arm on my 2016 mustang, and not only did they replace everything free of charge, they even performed a free alignment on the vehicle! I have never seen such generosity from a dealership before. Usually getting a dealership to warranty a vehicle is a major hassle, but with Kitchener Ford, it’s just simply not the case. Having purchased my vehicle from east gate ford in Hamilton, I can say KITCHENER ford is hands down the better dealership. Whether it be servicing, or purchasing a vehicle, Kitchener Ford should be your GO-TO dealership in southern Ontario. I wish I could give this dealership 10 stars! I’ve been to multiple ford dealerships in the past, and now I’ve found one that I can stay with. Kitchener Ford has made a repeat customer in me. From now on, I will refer every friend and family member to this dealership, and you should too!

Dayna Goad

Kitchener Ford was great to work with when buying our vehicle. The only downfall with them I found was when buying a used vehicle of a different brand they didn’t know much about it. I would have liked our salesman know more of the specifics of the vehicle and it’s features.

Noah Ruppert

Took my car in for its regular service and also added that my seat was creaking. This was the second time I brought my car in and it didn't squeak for them at all ( it never does) I showed a service tech and Matt Chan a video I had taken of the squeak and they diagnosed it right away. No haggling over whether I would pay or if it really mattered, they promised to order a new seat back right away. My service was also done earlier than I had expected and they treat my car with respect. Love the service

Brayden Edwards

Very pleased with the service from Kitchener ford in helping me get into my new truck. Sales was very helpful with getting the truck I wanted and quite quickly too (The salesperson who helped me was Ryan). Only took 2 days for the truck to be ready to pick up. Would definitely recommend.

Sam Clelland

I needed my truck serviced and they were able to get me in the next day. Great service

Chas Wehrle

Overall poor experience at this dealership. Initial meeting and consultation with the sales associate was pleasant and even ended up settling on a truck that I felt was perfect for me. I paid a deposit and signed an agreement with the financing manager. The truck was coming from a sister dealership and I was told by the following Tuesday, I would be able to come in and take ownership of the car. Tuesday comes around and I don't hear anything.. then Wednesday, then Thursday, then Friday. Meanwhile I'm making several calls and emails with no response from anyone at the dealership, only to find out that the truck I had a 'bill of sale' on was no longer available and I was out of luck. I understand that things happen, and I am not one to complain about service.. but there was literally ZERO communication with me throughout the process and I was left with rearranged finances, the sale of my current car and a bitter taste in my mouth - all without finding a vehicle with the dealership. Picking up the phone and answering emails from customers that have given substantial time and money to your business should be the easiest service to provide.

Nicole Ensell

Just purchased my second vehicle from Kitchener Ford. As always incredible service. Treated with respect and given an incredible deal. Thanks for the 5-star service Shiv, you are phenomenal to deal with

Cheryl Leeflang

Great Service!

Kalpesh Amin

Excellent staff!

Soha Paranjeet

me and my sister are happy with how our purchase played out

Matt Gordon

I originally posted a 5 star review, but I will never step foot in this dealer again. You've lost my girlfriend's summer tires and refuse to acknowledge it. Bobby dealt with a paint issue on my truck, he is completely inept of his job and shouldn't be allowed to talk to customers that way.

Shannon Bailey

Great service as always. Professional and treated with respect always. I am a Ford girl through and through all because of the exceptional service provided. This time around I wasn’t so satisfied. I had my usual oil change plus a problem with my wiper sprayers. After they tried to fix the problem the conclusion was there was ice build up costing me 155$. This is unacceptable in my eyes as companies usually ask permission to go ahead with stuff that is going to cost you. As well as they changed my wiper blades when I had already changed them two weeks before resulting in more wasted money without consulting me. Overall they are always friendly but had a bad experience this time around.

Kevin Mason

Recently bought a new Ford Focus from Kitchener Ford. We had Mitch James helping us out, and we were not disappointed. The first day we went to browse at cars, it turns out that the dealership was just closing down for the night. Mitch was already in the parking lot ready to leave, and took the time to come back in with my wife and I, and show us some options, and even go out on a test drive. We appreciate that its about making the sale, but he really did more then that, and we won't forget it. Thanks to Mitch and everyone at Kitchener Ford who helped make things go as smooth as possible.

Glenn Wilkinson

I pre-arranged the service and provided as much detail as possible on work to be done, timing to get the vehicle back and left my number if there were any changes or approvals needed. Unfortunately, those details were overlooked. No call to me to let me know. I called around 1:00 p.m. and the vehicle had not even been in the Shop. My request to pick it up at 11:30 a.m. obviously went unnoticed. I understand these are challenging times but a simple text or call would have been appreciated. I had to re-schedule my entire afternoon as a result. Perhaps the next service appointment will be better. Sincerely, Glenn

Jakob Somerton

Purchased my F-150 sport here at Kitchener Ford back in March. Couldn't have felt more taken care of and more satisfied with Victor's assistance on this! Victor is an amazing guy to work with and had me leaving with a big smile on my face, also with the keys to the truck of my dreams! When it's time for a new truck, I know who I will be visiting! Thanks again Victor!

Deanna Hurley

From the time I walked in the door the staff were stellar and answered every question I had. They went over and above to make sure I was taken care of and a very happy customer. I will for sure recommend this place to others and will be a returning customer myself.

Amanda Bourassa

We worked with Kurtis to purchase our new 2021 Ford Explorer Hybrid. Kurtis was very helpful and informative. He was available to help when needed and not at all pushy like we've experienced elsewhere. Kurtis ensured we got what we wanted and were happy with the deal. We definitely recommend working with Kurtis, and we are loving our Explorer.

Rita Szukits

Great service! I switched to Kitchener location from Cambridge due to poor management at Cambridge location. Kitchener Ford renewed my relationship with the Ford name. They are prompt at responding when I call, helpful with inquiries, and provide a great service. Thank you!

Jessica Price

Unbelievable experience! They worked miracles, one in particular service man worked a miracle... I had done my oil change and Lube n' go not to far and within 20 minutes my car was misfiring and I could not accelerate. I managed to make it to Kitchener Ford where I bought my vehicle originally... every FORD was booked solid and this was Aug.1st right before the long weekend. It was my wedding anniversary and we were to leave the next morning to drive across the country. At this point I had no vehicle anymore due to very bad oil sludging and going through my engine. The stress was extreme, the service gentlemen made no promises but said possibly tomorrow afternoon but they were booked up til Tuesday... best case, I leave a date late or worse case I don't leave at all and cancel. Within 5 hours I had my vehicle fixed and back to me. The relief I couldn't explain... just saved my vacation to go see my family in a big way!!!!

Morgan McMurdy

My experience with Kitchener Ford was wonderful! Melinda was fantastic, she listened to my needs and understood them! She didn't try to push me into anything and always made me feel very comfortable. She helped me choose the right vehicle and made sure I was comfortable with the payments. She answered all my questions and addressed all my concerns. I would definitely recommend anyone to visit Kitchener Ford if they are in the market for a new vehicle and I will definitely be returning when I need to purchase again! Thank you Melinda and the rest of the staff at Kitchener Ford!

Jed1590

WoW what a great no pressure, knowledgeable and refreshing experience. I’ve bought a lot of vehicles from new to used with different dealerships but this was by far hands done the best experience. With Cvoid appointments were required and everything was done via text, email or phone after words till delivery. My sales rep was Conner Fairbrass. Pat dealt with the finical end of things. I first contacted Conner 1 year ago about trading in to a F150 however the numbers didn’t work at that time. I than contacted Conner again about a used 2018 F150 on the lot. First appointment went smooth and wife/ along with myself had more than ample time to look over the truck/ test drive. We put a deposit down and than let Pat get to work. We couldn’t agree on interest rate but I stayed firm in what I wanted in interest rate and Pat delivered within 24hrs. From their every detail on the truck was taken care of what I wanted taken care of and even things I didn’t think of right away I was able to easily able to contact Conner to have it done. The best thing was the rims that he surprised us with on picking up the truck that really made the look and truck pop. Thank you again Conner and Pat. We will definalty recommend you to anyone and be coming to see you again in the future. -Jeffrey and Savanna-

Patrick Stevens

Aidan Allard was amazing to deal with. He was patient, looked at all my options and gave valuable advice. I appreciated dealing with him. His partner Sandie McGill on their Finance team was equally helpful and it was a great car buying experience. I never felt pressured to buy any additional services but I was presented with some great options, and those that I did buy I felt were valuable to me. I’d highly recommend the team at Kitchener Ford and I’d definitely buy my next vehicle from them! Thank you!!

Pete Heise

It was my first time using their service department and I couldn't be happier. Samantha was excellent to deal with and even though we ran into some snags, the entire crew did everything they could to have my truck fixed and back on the road asap. Definite return customer!

Stephen B.

Having been in a “total loss” accident recently, we were really dreading the shopping process for a new vehicle, I literally only went to one place - Kitchener Ford. Sure I looked on Kijiji and Autotrader and had other leads but in person, this was the only place I went to. It was all that was needed! Kurtis was above 5 stars in Service, accommodation, knowledge, etc. There is no pressure buy, very laid back and relaxed atmosphere. Truly enjoyed dealing with Kitchener Ford. I have purchased other brand trucks from their respective dealerships and bar none- BEST experience we have had in buying a truck. They actually care and are very aware that you’re investing a great deal of your hard earned money into their vehicles. They follow up, inform and make the process very comfortable. I will be a returning customer in years to come. ONLY dealership I can honestly recommend to date. Check them out and ask for Kurtis, though I’m sure the others are pro as well, he helped us through the process with no hiccups! Great place!

Ray Hamel

Fast, very friendly and excellent service department. Met all my expectations and almost all my warranty issues were resolved.

Mike Hicks

We have recently completed the purchase of a second vehicle through Kitchener Ford and could not be more pleased. The amount of effort that our salesperson, John Morrisey put into making sure that we got everything we wanted in a Ford Escape, was amazing. Looking forward to seeing John in another year to upgrade my Fusion.

Chris Wagg

While I love the truck I got and the price was terrific, from time to time there will always be something with any vehicle that needs attention. This is where Kitchener Ford has shone. Any time there has been the slightest issue, they have gone well above and beyond my expectations. I will recommend this dealership to anyone looking at a new Ford.

Dorothy Zawitkoski

Just purchased our new ( pre owned) to us vehicle from Kitchener Ford. If you are looking for a new or pre owned vehicle we highly recommend them. They do their best to make sure the vehicle suits what you're looking for. Ask for David S. for your salesperson, he is very kind and helpful and will make sure you are well taken care of and leave happy and confident you made the right purchase. They are quick and efficient in getting your vehicle ready to go. Sandy in the finance dept. is also a pleasure to work with. Was a little bit of a drive but well worth the trip. To sum things up, Kitchener Ford has been the best car buying experience to date.

1 Armsteve

if you buy a vehicle here, beware. They are dishonest. They will lie to you. And i got a bogus safety. I was told the safety would be done within 1 week after my purchase, but when i picked up my vehicle the safety they gave me was dated 2 weeks before i even put down a deposit. When i took it to my mechanic after he discovered 4 things that shouldve never passed a safety. The check engine light was on and the mechanic told me it would go off after driving it for a week or two. That was total bs. Never happened. Had to take it to my mechanic to fix it The detailing was also poorly done. There were coffee stains in the glove box and other areas that werent even touched. Dealing with Victor was very frustrating. Terrible customer service . STAY AWAY from this place.The entire experience was 1 big headache because they couldnt even be honest and do a proper safety. And never buy a Ford..Toyotas are way more reliable

Lauren Wallis

I had a repair done on my car at Kitchener Ford, and I had an amazing experience. They were kind, efficient and did an incredible job for a very reasonable price. James was the one to help me with this repair, and he is an incredible guy, and very knowledgeable. I wouldn't hesitate to return to Kitchener Ford for other repairs in the future.

Mike Hann

Salesman was top notch. I got everything i wanted and needed. A few hiccups along the way but salesman did everything in his power to make everything go smoothly. Financing department was less than professional and would not go back unless i dealt with the same salesman.

Jody Rowell

I have a 2018 F150 that I brought in because of an issue with the sunroof. First they were not able to fix it because it needed a part, but they would call me in a day or two once it arrived. A week later, no call, so I have to follow up. I can’t speak to the service person I felt with, but the person on the phone said it looked like the part was ordered and she would have the service consultant call me back. Again, no follow up from Kitchener ford. Another week passes and I call back. Parts been in for days. Anyway have to book another appointment for a week out. When I get to that appointment, they tell me it has to be done by the body shop, and I have to reschedule yet again for two weeks out. Finally, I get a call today, that the only person who can do the repair isn’t in the day they booked me for. Have to reschedule yet again. 4+ weeks, and still no resolution to the problem. Terrible customer service! Update: Within 26 minutes of receiving the Google review, Kitchener Ford contacted me to move my appointment up by a week, which is probably a good thing. My truck was brought into their body shop to resolve the issue. At this time we found out the parts ordered were not what was needed, nor was the problem theirs, it’s back to square one in n the service area. This was last Friday. It is now Wednesday, and the truck has been with them and there is no confirmation on when it will be ready. Since my original post, the customer service has greatly improved from both the Body Shop and The Service Consultant, but I have been without my vehicle for 6 whole days now. They have offered me a free rental in between, but at this point I just want my vehicle back... Repaired properly!!! Update #2: It took 10 days with my vehicle in the shop the whole time to repair a broken track in the sunroof. Since the initial post, the customer service greatly improved, but when I got the vehicle home, noticed the after all this time, all this effort, the job was not done correctly. They had to come to my house to replace two of the rubber seals that were not put back together properly. A nightmare of an experience. Update #3: Third time I had to go back for issues with the sunroof. This time the cloth underneath was crumpling up the underside each time it was opened. They fixed the issue in a single visit this time, but I have lost count of the number of times I have been there for service for the same feature and my truck is not 1.5 years old yet.

Chris Feeney

Had my truck in for service. Minor rattle sound. Charged me 150$ to rescue a heat shield. As soon as I drove off the lot I realized they made even louder and did not fix the issue. Made another appointment the next day. They said there was no noise. Took the service tech for a drive and pointed out the VERY loud rattle. He pretended he couldn't hear it for a while and then finally admitted he could hear it. Said I'd have to book another [third] apointment and walked away from me. No apology or sign of empathy whatsoever. Still have an annoying rattle.

Alison Sutton

This was our best car buying experience ever. We were looking for a newer used SUV and were trading a pick-up truck. The sales team offered us a fair price on our trade-in and took the time to show us our options on used cars. Our sales representative, John, was professional and polite. We wouldn't hesitate to buy from Kitchener Ford again. A great experience from beginning to end.

Aaron Butler-Caughie

We bought an As Is Trade In 2010 Dodge Journey and the overall experience was highly recommended. First off our salesman Ankit whent above and beyond to make our purchase as easy and stress free as possible, not to mention the great deal on a quality used vehicle. From taking the vehicle to a mechanic of our choice to get a safety inspection done, to going to service ontario to pick up our plates, Ankit and the team at Kitchener Ford were professional throughout the process. I would highly recommend purchasing a used or even new vehicle from them, well worth the train ride from London Ontario.

IJ Surname

Overall our experience has been really good. Our sales rep, Michael and the Finance Manager didn't push anything and seemed interested is helping us get what we wanted and meet our terms. They also clearly explained everything so there was no room for misinterpretation. Not phony, aggressive or insincere. Service has been consistent, quick and friendly. My only gripe is that they don't have a car wash.

Jon Whitby

Great service as always...I called to find about a warranty issue and they suggested I bring my car in for a full inspection and repair of the rear suspension...Almost to the minute my car was ready for pickup and the service department was detailed and very professional.. I would recommend Kitchener Ford for their superior award winning commitment to the automobile industry...

Sweetazn 711

My experience with Jelena was excellent. Amazing service and she helped me every step of the way to get me approved for ny vehicle. I am extremely satisfied with this Ford dealership experience and I highly recommend for anyone to go buy a vehicle from there. Thanks, Nhu Lai

Grady Brooks

By far the easiest dealership to work with on buying my new Mustang. Shout out to Adam who was awesome to work with, and was really helpful with the whole process. A really nice genuine guy. Definately a great dealer to check out!

J.T. Kennedy

Kitchener Ford service has been great. They've squeezed me in twice without hesitation and finished the service quickly.

Odd and Oddities

I'm pleased with the experience. I bought a 2017 Flex today, and Michael was very nice, and quite helpful. I noticed some clear coat peeling on the car, (its used), and the manager came out and said 'if the warranty doesnt cover it, we will.' They also replaced a cracked interior panel, for free. It's a level of service that you don't expect going to a dealership. I will definitely go back when I'm looking for another car. Great experience.

Ryan Downton

Kitchener Ford is by far the best dealership I have gone to for service. I have owned exclusively Ford Vehicles since 2007 and have been to lots of different dealerships for service and Kitchener Ford goes above and beyond my expectations every time. Highly recommended for service.

G W

Purchased a used vehicle here. Very happy with the pre-delivery service and the car had been inspected, had an oil change, and was very clean in and out.

Paul Groenenberg

Had a great experience purchasing a used vehicle from an ad online. Connor and the rest of the team did an excellent job servicing us from start to finish and we loved that they are genuinely good people that got to know us and wanted the best for us. We appreciated the extra care they took to make sure the vehicle was above our standards when we picked it up - we are very happy with the vehicle so far and want to thank them for making it such an easy process!

Nate Wilkinson

Not the greatest experience I've ever had at a dealership. Looked at a truck Friday, sales agent was nice enough but definitely gave me the impression that "this is our price, if you don't like it don't waste our time" and that's before all the admin fees etc. I made an offer anyways the next day: never got a reply. I ended up buying the same truck from another dealership 3 days later for $5000 less and no extra admin fees. Was a much better experience and deal overall.

Fizzy Flare

My car broke down and they got everything fixed for me before I started work, I said 4:30 lasted and they made it possible, especially with everything I needed done.. Very happy with the outcome and the price didnt go over 1000$ for again the lots of work I needed done. The car also runs much smoother Overall I dont want a Ford anymore haha but the dealership did a great job reviving my poop car ahhahaha

Albert Chavez

In my opinion kitchener ford is the best dealership that I have dealt with. From the moment that I walk into the door to the time I leave they always give me phenomenal service. It’s a place where you know it’s a business but they treat you like a family from my sales person that I’ve been dealing with forever, to my tech people that take care of my car every time I go in. Thank you so much for the Ford team

A M

I love the set up of this service department. Al is great and tries to help by keeping his customers updated. I took my work truck in with an issue and they were able to get all necessary approvals with my company quickly. Only reason for 4/5 stars was due to me having an appointment back in November, arriving first thing in the morning, only to find out that my part was given away to someone else. Al worked hard to get it ordered and kept me updated with rescheduling my repair. The part was on backorder so I had to wait till December (now) to get the vehicle fixed.

Marlis Moyer

5 stars for excellent service at Kitchener Ford! I always feel that my car is in good hands and the staff is very personable.

Tony Titus

Had the pleasure of dealing with David Slessor and the rest of the team recently. This is the second new vehicle I have purchased from Kitchener Ford and both times it was an excellent experience. I would highly recommend David and Kitchener Ford to anyone. I will be back when looking for another vehicle! Keep up the great work

James Hope

Found a perfect truck and got a good deal. Thank you Kurtis and Kitchener Ford for my first truck and my new TV :). Great sales team. Recommend fully.

Jeff Saunders

Friendly staff and great service! Great team that is trustworthy and reliable.

hansenthe2nd

Scheduled oil change. In on time. Out in a fair time. Overall good experience. Friendly, knowledgeable staff. Charita in service did a good job.

Mizery

Friendly staff and great experience as a first time customer. I was waiting for an appointment at a different dealership for months but Kitchener Ford got me in right away! No issues at all.

Mike 519

Very helpful and friendly people thanks for your great service

Margaret Berton

I had a great experience with Kitchener Ford! After my car was towed in, Charita kept me in the loop and stayed in touch during the repairs. My car was ready sooner than anticipated, and the pick up experience was easy. There was even a sticker on my steering wheel when I got in, to ensure me the interior had been sanitized. Thank you!

Roland Perron

It was the worst service I've had in the life of my 5 ford vehicles and all Ford dealerships. I was told a few hours for my servicing. Dropped off my Edge on Tuesday morning, recieved an Uber ride to my place of employment. At end of the day I was told that they had the wrong piece and would need more time due to unforeseen events. I finally received a text on Thursday morning saying that my Edge was ready to be picked up. Two days for an oil change, winter tires swap and a trunk clip I had to ask for a bill adjustment due to this delay. I had to find my own way home the first day and due to the lack of vehicle on Wednesday was forced to take a day off. Unfortunately, I have experienced the worst service visit in the entire life of my 5 Ford cars. This may be my last.

adam santarelli

Me and my wife had an AMAZING experience! The sales associate Connor was very helpful and understood our needs completely and was so understanding! He was able to put us into a brand new truck within a week and made the process so easy and not stressful at all. He continues to provide us with amazing response time on any and all questions even after our purchase. Aswell the finance manager Jelena was just as helpful and made the paperwork process very easy to understand and made sure we were always on the same page and had constantly updated paper work if things changed no matter how small or big she took the time to tell inform us. Amazing team, we will be back in the near future for another purchase.

69LordRahl

I had a major brake issue with my F150 and they were booking for November 22nd, but because it was a safety issue they managed to fit me in to get the problem assessed the same day. Mike from the service counter worked hard to get my truck repaired the next morning so I could use it for travel on the weekend. Thank you folks for excellent service again!

Marion Tschirhart

I was very pleased with the experience in purchasing my first brand new vehicle. The whole process went smoothly. My salesman, Fred Randell, was very personable, knowledgeable and helpful, taking the time to explain everything and never seeming to mind my constant questions. My new vehicle was ready when promised and follow-up contact with me was made to answer any further questions. I have already told my friends how well I was treated at Kitchener Ford and have recommended you to them!

Gordon Burmaster

Took my 2009 Ford Ranger for air bag recall & asked to have the front brakes checked for a squeaking noise. The problem was found & repaired. No more noise from the front. Excellent job, would recommend Kitchener Ford for service.

Gedd Maracle

Great service and very helpful. Purchased a focus RS and things went smoothly and I'll be excited to pick it up in a couple weeks. I hope everything is perfect when I pick it up.

Aaron S

Multiple problems with my Ford Fusion SE. At 145k it turned into a rock. They can't tell me what caused it, how to prevent it or if it'll even stop if I replace the engine on it. Repair was worth more than my car. Bought it brand new off of them. Had nothing but problems. Brought it somewhere else and got a much better trade in value. They tried to say I never changed the oil which I always was on top of. Brakes costs me 820. Did the others for 350. Really disappointed. Hope Ford does something about a loyal customer but I doubt it

Ladislav Hudec

I bought my first pick-up at Kitchener Ford less than 2 weeks ago. Great bunch of people, who really care about the cars they are selling. We have owned several Ford suv's over the years (as well as several other brands and vehicle styles) but we have never had a more pleasant yet thorough vehicle buying experience. Not once, did we feel pressured or coerced into anything, in fact we found the entire process to be somewhat leisurely. I should mention two members of the staff who we feel deserve a little acknowledgement. Alyssa provided us with not only very competitive prices and rates, but she also presented us with several fantastic truck choices, for us to consider. Mike, was the most easy going and jovial sales person we have ever dealt with. His friendly demeanor put us at ease, and we truly enjoyed learning about the vehicle from him. If you're thinking about buying a Ford vehicle, don't bother going to the other guys, go where they'll treat you right ... Kitchener Ford.

Peter Elekes

Had a quick recall service on my Explorer here. Everything went good! Parts was in in time and job was done in time. Update: Alignment on front wheels was done on the car while the recall service. for ~80$ because they said its needed. Probably just to make up some money on the free service. Today i noticed that my steering wheel is out by 15-20 degrees to the left. I asked few mechanics, it it happens when the alignment job is done poorly…. , i contacted service today morning around 8am, they told me they will come back ASAP to me, now its 8:47pm they never called back. i don't recommend this place! Only 1 star but if i would i would give 0…..

Rachael M

I purchased an SUV at Kitchener Ford in March 2019. I had a great experience with my sales person! My experience with finance was ok, I may have been nieve/ignorant towards some if the additional items that I was talked into, but not a terrible experience at all. I've had excellent customer service with parts and service. Gary was great and so was Mike at the service centre. And, I very much enjoyed the conversations I had with my shuttle drivers when I had my vehicle in. They were prompt and efficient. I would definitely recommend this dealership!

Sitch

My experience getting a service appointment at Kitchener ford was excellent! The service staff is very accommodating and Charita helped me through the process. I received text messages to notify me of my appointment and when my vehicle entered the shop, as well as when the job was complete and my car was ready to be picked up. Awesome service !!

Gary Johnston

Called in and despite being busy booked in promptly, courtesy driver was very polite and efficient. Service scheduler noted that some routine service was due and I had forgotten about so saved me a return trip in the near future, well done allowed

Andrew Short

Great service. Everything taken care of in a friendly fast way.

Stefan Jobb

I was pleasantly surprised with the level of service I received at Kitchener Ford. Everyone I dealt with, from the sales department to finance and service, were very professional and I didn't feel pressured with my vehicle purchase. My first person of contact was Nick who assisted me through the entire process, answered all my questions and made excellent suggestions in order to help me through the process which, thanks to this highly professional team, was a great vehicle purchase experience. Thank you everyone, I will definitely return and recommend you. Special thanks to Nick who went the extra mile and delivered my second set of tires to my storage facility.

Mark Studholme

Always great service finding my new vehicles & handling my leases. Would highly recommend. A special thank you goes out to Sales Manager ~ James Southworth and all the staff there for making the transition between vehicles painless. Thank you.

Jayson Waumsley

Great bunch of people gave me a great deal

Allison Marshall

My snow tire appointment wasn’t booked until the end of the month so I had planned to just pick my tires up from Ford and take them somewhere else to be installed. Not at the fault of Ford, just for my sake as I had a lot of out of town driving ahead and didn’t know what the weather would be like. When I went to pick them up, they mentioned that there had been some cancellations and could do the installation if I wanted and I said yes! Within a couple hours they were changed and it was so much easier than taking them elsewhere.

Candace Fischer

Great service, from Mike D. My uncle had to get the car taken in and give me his vehicle in order for me to get to work for two days. In his words the service was excellent and fixed the problem and fortunately it was still covered under warranty so no charges. Have dealt with Mike in the past and he is always pleasant to deal with and helpful. Thanks Mike. Keep up the good service.

David Duarte

One of the best services I've ever received from a dealership. Hands down. James Dostall was not only very helpful and friendly, he was very empathetic to our situation. He was able to schedule us in the next day to get work done on our car. He provided some solid, trustworthy advice on how to deal with the situation (auto insurance, pricing, what to do after) and I felt valued in his company. Service was very quick, and done properly. I am very satisfied with the work done at Kitchener Ford that I am now a Customer for life. I will take all my business there not only because of the great pricing, but because I trust in the work and advice from the staff there. Thank you James and your team.

Peter Figliola

Kitchener Ford has always gone the extra mile when it comes to customer service and experience. It is very rare finding a dealership that excels in both sales and service. Scott and his team always go out of their way to make sure you are comfortable and have confidence and peace of mind when making a big decision such as purchasing a vehicle. The service team at Kitchener Ford are extremely accommodating when it comes to vehicle maintenance and customer experience. They always provide a variety of options when it comes to making an appointment. They are always forthcoming when it comes to warranty work and how long they will require the vehicle for. They always provide a detailed explanation and a variety of options ensuring that customers are confident and content servicing their vehicles at Kitchener Ford. Overall Kitchener Ford truly values their customers. They understand that no two customers are the same. Each customer is unique and is treated as such. They realize how important it is for a customer to feel comfortable, confident and satisfied in their products and services. Keep up the amazing work.

Yixuan Shi

This review is for service department: I dropped my Lincoln at Kitchener Ford for a regular maintenance on Jun 30th, because Waterloo Ford was fully booked for that week and I did need a long drive for camping during the Canada day long weekend. They told me that I need to replace my rear brakes and service my front brakes for $700, it is so pricy by anyway I said yes because this is a leased vehicle, I would need to pay the money out now or when I returned it back. I picked up the car at 6pm and went to a supermarket 5km away, then when I got on the car at 6:30pm, there is a error message, and all my light signals and electronics did not work at all suddenly. I drove back and talked to Bobby who is the sales manager there, and he agreed to give me a rental car for the coming long weekend. Everything until here I still satisfied but not quite happy, BTW, Bobby's nice and helpful. The Tuesday morning, I got a message saying that the tech is checking my car and they will let me know when they know how long this process would take. However, no one contacted me anymore. Then I went to the store and see my car is Sitting OUTSIDE and apparently everything is done, but no one actually would like to spend 30s text me to pick up my car. Then the service representative lady tried to charge me $217 for this follow-up repair. It is so obvious the computer program was affected when they tried to replace the brakes and my car is still under warranty. I knew my supervisor was very unhappy with this Kitchener ford service as well, and we decided not to go their anymore, in case next time when they do something wrong but they still wanna to ask their customers to pay for it. We have one Lincoln and one ford in house right now, and thinking about to buy a truck later this year, but it would not be ford from today. Just to complain.

hillary m

Drove over an hour to purchase two car from them. Service was great both times. Sadly the second car didn't work out but they were helpful and courteous throughout the whole process. Would definitely recommend

Raymond Derouin

Left dirty wipes in the car. Summer rims installed were black and greasy. They were shinny and clean when removed.

Ron Shantz

I can't say enough good about the service here. Fast and professional with friendly faces.

Samantha Tennant

Bought my truck last week, super happy with everything. Customer service was great ! It was quick and as a first time buyer made my first purchase a very easy process to go through ! Highly recommended. Big thanks to the Salesman Nick !

jitender singh

I was interested in f150 lariat, therefore requested a web pricing for the vehicle. Its been over a month now but I haven't recieved a single update from the company. Already driving a explorer booked a service for the vehicle no follow up at all, no reminders or courtesy check calls. Poor poor customer service.

Erin Horocholyn

Alberto was very helpful during our recent maintenance visit. He clearly explained to me all the charges on the work order so I understood exactlynwhat was done, and why the price was set for each item. He helped guide us through several repairs and gave us the choice to proceed or not before going going ahead. I really appreciate his service, and I hope to have him again at our next service visit

Gary Schlueter

I shopped around for the best SUV as I had issues with getting in and out of our sedan. Mario Lulay , a great salesperson, met me while I was checking out the stock on hand .He suggested a test drive and after driving for 15 minutes I knew we had to talk seriously. After taking the car home and asking Joan for her opinion we put the Escape on our list of possibles. The negotiations started in earnest and after much discussion we agreed to purchase a 2017 Ford Escape. We took delivery March 14 ,unfortunately later than planned, but we are convinced that we are driving the best SUV that is available today . Thank you Mario, your positive attitude and great salesmanship is the best!!! Also I would like to thank the reception persons and the Business manager for making our experience very pleasant.

Seth Nuhn

Had my truck in here to get an extra hey cut. Suddenly I needed a pin in my ignition lock cylinder replaced... It cost me $800 to get a need hey and the pin fixed. 5 days later I had to get my truck towed back to have it fixed again because my ignition was totally jammed. Eventually the problem was fixed. Both times I was left without my vehicle for a whole day when the fix was supposed to be 2 hours. I waited in the lobby for 1.5 hours and they came out to tell me it wasn't going to be fixed. Frustrating. Both times my vehicle was there overnight I received a sales call from them asking if I wanted to know the value of my vehicle as trade in on a new one...both calls were a week away from each other but they didn't realise they were calling the same guy. Kind of impersonal and detached to call twice in a week when all I want is my vehicle to work without issues and a key. The service manager was really nice.

Valbona Shahollari

After not having a good experience previously with their customer service, the last 3 times i have had to take my car in, i have requested to be taken care only by Michelle and she has been amazing. Great job to her, and I'm satisfied with your services and the way you have taken care of me.

Crystal Osmond

Traded in my Dodge Caravan at Kitchener Ford for an SUV through Fred Randell, who is absolutely amazing! He made the trade-in process and looking for a newer vehicle for me painless and easy. He helped me decide between two different SUVs and gave me great advice when choosing one over the other. I trusted his advice and am pleased to say I LOVE MY NEW VERACRUZ. Alyssa made the signing of the dreaded paperwork a breeze and her fun personality was a breath of fresh air. My experience at Kitchener Ford was great!

Parthini Pather

I booked an appointment for an oil change and car wash. Was told that it was contactless drop off and the waiting room was closed. Completely understandable I assumed, at most it would take 45 minutes for an oil change. When I dropped off the truck, I filled out the envelope stating I was there for an oil change and car wash. Then a gentleman told me it would be a few hours wait ( not 45 minutes)!! I had my 2 year old daughter with me. We were just going to walk around the area for a bit, while waiting... but a few hours?!?! What's the point in booking an appointment to still have to wait hours. Luckily I was able to get someone to pick us up so we could wait at home. Also the car wash was never done and no mention that it wasn't going to be done l, when the lady called me to pay over the phone. Incredibly annoying because I had my daughter with me and the rest of the afternoon was a complete write-off.

Darryl Cornies

Many thanks for all your help!! I'll be back again. ;)

Tracey Blake

Great price! great people! Quick and reliable thank you

Suzanne Willems

Friendly and efficient staff, make repairs get diagnosed and fixed quickly.

Andrew M

Sales staff were very friendly and helpful throughout my new vehicle purchase. They were very accommodating. Thanks again!

Mark Peters

Everyone involved in the sales cycle was top notch. I got a great price, very good value on my trade, plus some extras to finalize the deal. Andrew Thibaudeau was excellent to work with. If you want a truck, Andrew is your guy. I definitely recommend Kitchener Ford for your purchase.

A P (AP21)

Shivan and the Kitchener Ford team helped me get my vehicle in the middle of the covid-19 lockdown. I am from Pickering and they made the entire process from start to finish easy as we did everything virtually and over the phone. They made sure I got the vehicle I wanted even with the inventory shortage... I was referred to them by a friend and I would definitely refer them as well to others. In addition when it was time to pickup the vehicle, everyone at the dealership was a pleasure to deal with. Looking forward to working with them again.

Tim Butcher

Kitchener Ford arranged a same day appointment for my oil change, tire rotation and brake inspection! Samantha Smith was amazing and Jaret Stewart had me back on the road within the hour! Great service!

Ryan Cullen

I purchased a 2018 ford F150 lariat from kitchner ford as a used truck Feb, 10, 2021 from a seemly large supply of used trucks that are as close to new conditions as a used truck can get..The sales approach due to covid changed what I was expecting to deal with and honestly it was for the better. ..Andrew .david..and Adam made the buying experience fast and streamlined easy and informative ..these sales men could tell you accurate numbers for any situation off the top of the head and knew the products they sold very well...the dealer offered a fair trade in value for my trade as well..when I need a truck or a friend does I'd definitely buy from kitchner ford again .great experience here and they do go the extra mile here for you to be happy. Thanks again .

Lisa McCoy

5 star for the sales team for finding the exact truck we wanted and fitting our budget. Finance team is professional, prompt and thorough.

Twin in a Pod

I went yesterday to Ford Kitchener for car service, the staff was warm and they finished the service in a timely manner. Very satisfied with their service.

Sheri Forhan

Great experience in service with all staff very friendly and helpful and accurate on the time my service would take. Very appreciated.

Erin Edwards

When I had to replace my old car I was dreading having to do the whole car shopping process again. Adam was super helpful and friendly. He was able to get me a price I was comfortable with on exactly the car I was looking for with snow tires and winter/summer mats. I'll definitely be giving his card out.

79lammy

Awesome experience. Painless, not pushy at all. Will buy here again.

Ajay Avi

Just financed a 2011 Ford Ranger Sport with Thom Bryson. Had an awesome experience. Very down-to-earth staff! Felt respected and 'taken seriously' - which is hard to come by - being a young man. Big thanks to Thom for the guidance and the experience. Enjoying my vehicle very much!

NZP Chasers - Skystock

Typical friendly neighborhood Ford dealership. Prices are quite overpriced, but that is a dealership for you! I would consider buying my next vehicle here. Staff seems friendly and helpful.

Nicole N

Had a serious manufacturer issue with the transmission on my focus. Unfortunately Ford Canada could not extend any coverage and was very unhelpful, but the dealership - specifically the manager, Darren, and service team members, Charita and Michael - did their best to address the issue, fix it and provided a very high level of customer service doing so.I was very impressed with the responsiveness and level of care provided by the Kitchener Ford dealership. Ford Canada as the manufacturer needs to take responsibility for this issue and at minimum, cover a portion of the high costs associated with repairing it. It's too bad the dealership had to take the brunt of my frustrations, but I feel they did all that was possible given the situation and having their hands tied by Ford Canada.

B B

Customer service from the service department is always good and pleasant. Coolant has constantly leaking out of my 2014 Escape which has now been in twice to be looked at and been told they can’t find the issue. Had the car towed there because car totally failed on me today, completely overheated. Ford Canada doesn’t want to seem to take ownership of the coolant system failure/recall and now I’m down a vehicle. Don’t know what to do. Edit: Thank you to the owner for reaching out and helping me find a solution to the ongoing issues with my vehicle.

Jane Blake

Very, very poor experience. I have already contacted the manager. Follow up: After my very positive contact with the managers, all has been rectified--above and beyond! My thanks to Mike and Scott for restoring my trust in Ford and their team. I will gladly return!

Adam Cichorzewski

I was recently in the market for a new truck for towing a camper. I was not very knowledgeable and thankfully ended us working with Adam Lewis. He was exceptional at understanding what I need and pairing me with appropriate vehicles to consider. He made sure to walk through all the options in language that made sense to me. I was planning on a lot more shopping around, but he found exactly what I needed within my budget! There was no pressure, no pushiness, from Adam, quite the opposite. He let me take the time and gave me all the information I needed. Needless to say I now have an F-150 truck that meets all my needs. 100% recommend Kitchener Ford and Adam. Thank you Adam!

Ricky Yeung

Can't say enough good things about this dealership. Great customer service. Overall great purchase. Will recommend this dealership to friends and family! Almost a year later, I came back for another car. Another great experience and great team of helpful staff. Highly recommended.

Marc St.Pierre

Adam Lewis went above and beyond to ensure we were satisfied with our new vehicle

Glen Sweezey

Lost my original car due to a rear-ender. The staff at Kitchener Ford, particularly Victor Priya and Adam Lewis, were very helpful and efficient at getting me a newer car and financing. Top notch in my books.

Matt Greenhough

Had a great experience at Kitchener Ford. Thanks for your help, David!

ROTTMAN

Made an appointment 2 weeks in advance. Made arrangements for them to pick up car. Nobody showed up, or called. I call them and they are clueless, transfer me to another person which ends up being voicemail. No explanation, no apology. Stay away.

Jenn

Staff is always friendly, good communication. A different mechanic (who was closer to me at the time) attempted to fix a problem I was having with my car and after two attempts he was unsuccessful. When I brought my car here they diagnosed it quickly and fixed it right away without any issues.

Ryszard Kozik

Service was done quickly, friendly, knowledgeable and people was very helpful with all my questions.

Jibril25 OMAR

Really really bad service, I if could give zero star I would do it. I reached out for vehicle that was posted on their website, I wanted to see vehicle, it me took several attempts to get hold on someone. When I got on the reception, was told salesman will contact me. Till then no one contacted me and the audacity they send email for survey how to service was. I even filled the survey and they said the gonna send it to the Manager and will get back to me,still nothing zero,nada happens. I would never recommend any friends and family to buy here,so many great dealers out there. Recommended go Audi Kitchener-Waterloo. Great service ????

Jiaqi Wang

Alberto is friendly and nicely. Thanks for their patience in the pandemic period.

Puro Clean

In the past few months, we have purchased new company vehicles from Kitchener Ford for our fleet and have serviced them there as well. The service side experience is one to be shared. Christian Noble has always looked after the vehicles in our fleet with the utmost care and with great customer service. Quick and attentive service is important when our fleet needs to be back on the road as fast as possible, and Christian has always come through for us. We would highly recommend Kitchener Ford!

Errin Milne

What I LOVED most about Kitchener Ford was their Credit Specialist- Melinda. She was realistic, direct and honest. She helped me understand so much about my credit, what was lacking and how to improve it! I never doubted her. Melinda listened to all my "wants" of my future car but focused more on what I could afford. - This is the type of treatment everyone needs. I would recommend Kitchener Ford to anyone!! Thank-you Melinda & Kitch. Ford! I love my Fiesta!

Johan Dekker

Had a very positive experience at kitchener ford, my sales person Jackson was very helpful and we came to a deal very quickly.

Madie Morencie

Been bringing my old escape here since I’ve moved to Kitchener. Always a pleasant experience.

Jason Eckert

The people at Kitchener Ford are amazing! I've taken my car to them for 4 years (since they were called Welland Ford), and they've always been great. This morning, I had a slow leak in one tire, and although they were very busy, they took me right away with a smile and plugged my tire - I was out in 30 minutes and got to work on time!

Maddie Sine

The collision centre at Kitchener Ford is filled with friendly and extremely helpful staff. Worked with James Dostall and his team to reinstall my passenger side mirror. They were helpful from begging to end and gave me lots of options. I will definitely go back and recommend to anyone looking for repairs!

Dawson roth

I had some trouble with finding a vehicle. But Aidan and Adam were great people and they helped me out! I drive a 2013 Dodge Dart car. And can’t be happier!

Andrea Gal

I had difficulty deciding how many stars to give, because part of my experience was amazing and another part of it was not at all. Aidan Allard is a young but EXCELLENT sales person. He was attentive, he very promptly answered my questions even before I came into look at the 2016 Edge I was thinking about buying, when I went in he was friendly and clearly was willing to show me everything with patience and a lot of knowledge. He was EXCELLENT. Sadly, the car didn't have everything I wanted, so I didn't buy it. However, he showed me a 2017 Edge, which was absolutely fine, but it was what came after that upset me. The sales manager, Braden, came over to try and talk me into the 2017 Edge. It was $4000 out of my price range. I made that very clear. He talked me in circles and pressured me for 45 minutes until I finally said I needed to step outside and make a phone call. He wanted to "put in a favour" by getting me a better deal on the car, although it would still have been out of my price range, and the way he did it turned me right off. I'm a single female, and I felt that he was completely taking advantage of that. I thankfully had enough sense to walk away. I would never want to deal with that type of pressure again - it actually made me feel sick to my stomach the way he wanted me to agree to buying the car BEFORE he went to see if he could get me the deal. Summing it up: *Aidan - amazing - made me feel comfortable and really knew his stuff. *Braden - tons of pressure and tried to smooth talk me into buying a car I was NOT comfortable paying for and was out of my price range (which I said over and over).

Tom Bedard

I went to a different dealer that was closer to my home and had a bad experience. I then went to Kitchener Ford and worked with Connor Fairbrass and he was amazing. Showed me all the features of the vehicle I was looking at, his experience with a similar vehicle and no sales pressure. I didnt choose that vehicle, but when I did decide on a Ford, I went to Kitchener Ford, even though it's an hour from my home. Connor was great and tried to make the process as smooth and painless as possible. Tell them I sent you!!

Cheryl B.

Best experience buying a car ever! My husband and I wanted to pass along our Matrix to our daughter and were looking for a compact car to replace it. I found the one I wanted online at Kitchener Ford on a Sunday. I sent an email in to request info on the car and had a response from Phil Mahy within in an hour. Several emails back and forth and I had a deal that I thought was more than fair. Went in for a test drive, loved the car, set up the deal and picked it up on Thursday. After just having a nightmare experience at a different dealership purchasing my husbands new Jeep - this was very much appreciated. Everything was in order and looked after quickly and VERY efficiently. There were a couple of things that Phil pointed out to me that HE wanted taken care of before I got the car. He went above and beyond to personally chaperoned my service appointment and ensured I was kept informed of the progress of the repair. He then spent a lot time showing me all the features of the car (Ford Focus - I LOVE it!) and ensuring I was completely satisfied with him, the car and the dealership. I can honestly say I have never had such personalized and friendly service - it didn't feel like it was just for the sale - it felt like this was the way they always do business. I recommend anyone looking for a new or used vehicle to contact Phil - from my experience I doubt you could do better anywhere else.

Hassan Salame

The good news: Through either coincidence or effort, they were able to get me a next day appointment. Everything was done on time and the waiting area was comfortable. The bad news: All I needed was a vehicle safety inspection which is a pretty basic thing that any mechanic can do but I wanted to go through the dealership for ease of mind. The total cost was roughly double what an independent mechanic would charge, but that was expected. What was not expected, however, is that even though I enquired about the exact cost when I booked the appointment the day before, they still managed to charge an extra $10 for the "safety inspection slip"... Shouldn't that be part of the inspection? Why am I being charged for literally a piece of paper and why was this not disclosed beforehand? I was put off by that.

Gautam Mohata

Quick service even during these crisis times. Charita was nice enough to keep me informed of the time it would take to service my vehicle. Exceeded my expectations. Great service.

Matthew Fries

Really great service. We had a bit of an issue with a transmission light in our car. The service was great, and friendly, and even though there was a bit of an issue (things happen, and it was an honest mistake on their part) Kitchener Ford worked hard to resolve the issue and refund me money for my visit without any argument. It's a very good place, and the people are excellent there.

bry simms

Bought a 2015 Silverado here a couple weeks ago. Nick and Neeten were kind and helpful. I love the truck. Thanks so much!

Wade Blair

Spent a Sunday afternoon browsing the parking lot, kicking tires so to speak and decided to purchase. Got hooked up with Adam Lewis in sales in Tuesday and had my new F150 on Friday. Adam is amazing as is Sandy McGill in the finance dept. This is our 3rd purchase from this dealer and the first since it changed to Kitchener Ford. Will we be back? Hell yes!

Craig Dixon

The service department is great. They handled my recall like professionals and even fixed my doors for me that wasn't yet part of an official recall. No Hassel and a job well done. Charita the service advisor was very helpful and friendly.

Chris W Howald

Great salespeople and quick and efficient team to buy a truck from!

Brijo R

Excellent experience from start to finish. Thanks to Connor, Neeten and Kurtis.

Andy Saggu

Great people. Went there to have a look on 2017/18 fusion. All the service rep people are nice and welcoming. Definitely looking forward to have some business with them in future.

David Tyler Pinkerton

It was a fast and easy process. they will help you and work around any issues that may come up while trying to finance. As well I just got my car off the lot Friday and I left with a little dent on the door I didn’t notice right away, caught my eye in the sun just right, as well my back up camera was not working, they got me in right away Tuesday was the earliest and it was done that afternoon. So quick work and quality service. Thanks Kitchener Ford

Chris Gehl

I had a great customer experience from start to finish!! Especially from the salesman Nick Dietrich Who is very knowledgable!!!

Stuart Beard

Great experience. No hassle, no arguments, best price possible after shopping around. Easiest deal and best customer service from any dealership. Big shoutout to Connor for making the whole experience seamless and unforgettable, absolutely recommend this dealership!

Stacey Walker

So happy with my new Ford Focus. If you're in the market for a new car I highly recommend considering Ford. Such a smooth ride, and the service at the dealership was great! My car was completely winterized when I picked it up. So convenient. Ask for Andrew Thibaudeau. He's so laid back an all around pleasure to deal with.

MX EH

Great communication and fast service.

Blair Archer

The finance department did a great job at getting this deal done and friendly staff to work with. Great job !

Chetan Saini

Great work by Everyone…. Thanks Guys!

Matt Morningstar

We used to love this place and bought all of our trucks here. Until they sold us this pro master from their lot. We have had the truck one year that apparently came with a new transmission and …

Leonid Glazer

It is disaster. I was looking for Ford Expedition. Found online that they have 1 in stock. Wanted to check before going there. Was calling them 2 times and asked to connect to somebody from sales. Both times receptionist put me on hold. First time I was waiting for 25 minutes, second time for 40 minutes. Nobody picked up the phone both times. Just amazing customer service...

Josh McNaughton

Initially had an issue but was contacted directly and it was resolved. A lot of respect to Scott for giving me a call and working through the issue. Wont hesitate to contact the team at Kitchener Ford for service or sales in the future in large part because of their willingness to reach out and hear their customers. Thanks again, Scott!

Duane Gauvin

The staff was amazing during our whole experience at Kitchener Ford. My wife and I were very impressed with the process and I particularly liked how they helped me with a surprise for my wife's first brand new vehicle. Thank you!

Mike James

Purchased a used 2018 F-150. Great experience from start to finish. Jackson was awesome and highly recommend him. No high pressure sales tactics. Would recommend Kitchener ford to anyone looking a new or used vehicle.

Vivek Patel

The dealership has really good options if you are looking for pre-owned cars. I recently got my Ford Fusion 2017 from there. The sales representative was really off and didn’t helped much. I didn’t like his attitude at all. However the finance person Andrew Stevenson was really helpful. And I had all knowledge about the car and I was getting a good deal from the dealership so I didn’t care much about the behaviour of the sales person.

Aga Laszcz

Very informative, pleasant, got the work done.

Cameron Young

Went to see David S after a phone call about a deal I had pending at Woodstock ford. He assured me that they would be able to beat the pricing. After I arrived we waited 30 minutes to speak with David about the deal. Once he came out to speak with us he handed me the keys to another truck I had inquired about and told me he would be right out to give us a walk around of the truck. He never came out- After I told him the truck wasn’t for me he proceeded to walk us out the door without mentioning the deal we had pending with Woodstock ford. After I reminded him of the deal he went to try and see if he could beat the price as he stated over the phone. He couldn’t. At that time I went to look at another truck I had interest in that was in the lot- he handed me the keys and again, no show for the walk around. got to the truck- the door was broken and wouldn’t close, the battery died so I couldn’t fire up the truck. Went back and told him about it, at this point I had no interest in purchasing a vehicle from this location even if they beat the pricing at Woodstock ford. To my surprise, he couldn’t beat the price although assured over the phone. Long story short- dont buy a truck here go to Woodstock ford, better deals- better service and I love my new 2018 F150 from WOODSTOCK ford. I own a contracting company with a fleet of 6 vehicles and I assure as long as I am in business I will not be purchasing a vehicle from this location.

Satinder Parmar

friendly sales rep, advise you what you need, good service

Koushik Sil

I recently bought a new car from Kitchener Ford. The total experience was awesome. The sales representative invested a lot of time with us in understanding our needs and long term goals from this purchase. He was extremely knowledgeable about their products and answered all our queries. The financing team worked really hard to bring the price within our budget. Overall, I am very happy with my interactions with Kitchener Ford. Definitely recommend this dealership to anyone willing to explore a Ford vehicle.

JT Hahn

Awesome professional service. Recall service done in timely fashion and reminder of text message on appointment and when work was done was great!

Ryan Dsouza

Worst experience ever. terrible customer service, very poor attitude and not personable at all. do not go here. Even when signing the paper work, the finance manager tried adding on extended warranty without telling me. when it finally came time to pick up the vehicle, it had two noticeable scratches on it. when I made it known to them, they said they would get it fixed immediately. After 2 weeks of not hearing anything from them, I called only to be told they had forgot about it. I finally got it fixed but only after getting the general manager involved. save yourself the time and stress and don't waste your time here.

Nathaniel Stacey

Got my work done quickly and the SUV is running great, thanks!

Chris Boynton

Purchased a vehicle from Andrew Stevenson. Best experience ever when dealing with a dealer. I went to 3 other dealers and was treated like they did not care for my business, did not respond to inquiries or plan ol just brushed me off. Andrew treated me as a valued purchaser and cared about everything I was looking for in a vehicle. They contacted me through ever medium which was great when I was at work. I can respond to a test but calls are a little harder to get to. I know that they have me as a customer for good. I cannot say enough about how well they treated me and my business and keeping me informed through the whole process. Can't wait to see what my next truck is going to be when I go there again. I would even drive to this dealer from outside the city with the way I was treated.

MelodyAnn Thornton

Had my new Ford SUV serviced for the first time today. Not a great customer experience. Went in for an oil change, system update, check a couple of items not working & tire rotation. Since they do not drive to Cambridge ,which I don't understand as listening to the drivers on the other side of Waterloo is further, I needed to wait for my car. After almost 3 hours I was on my way , only to find out the two items to be checked were still not working after given a bill saying all working. So I proceeded to wait as they took car back in after 40 min I went to check and my car had not even gone in to be checked. I was told that they couldn't find someone to look at it as they were on lunch. Well needless to say I wasn't happy. After 5.5 hrs I was on my way with a part being ordered. The manager did check in with me a couple times in the last hour. Unfortunately this was not a good experience and although I have to go back to get the part put in I am not sure I will be taking future service to this location.

Helen Bothwell

In my opinion, the best dealership in town. All the people I interacted with are tops. A big Thanks. Would also like to add that the Service Dept., are tops in my book. They don't stop til the problem is fixed. Another big Thank You.

Dima

I was looking for a specific truck that i wanted and found one at Kitchener Ford. I delt with Kurtis Warwick as my sales rep. Great guy! Due to all these COVID restrictions and me living out of town he responded to my emails very quickly. In my experience he understood exactly what i was looking for and what i was willing to pay and he made it happen. Could not say one bad thing about dealing with him and dealership as a whole. Deffinately would recommend this place, they have TONS of cars on the lot.

Shawn Berry

Amazimg service! Above and beyond expectations! Shout out to Connor and Sandie! Even though it wasn't a Ford product, I got the car I wanted! The Charger is amazing!

Anthony Dobles

thought I was gonna wait out in the cold while my vehicle was being serviced. wrong! Ronnie at service bay reception explained all that will be done on the vehicle and because of the lock down due to pandemic, they've setup vehicles parked outside as make shift customer waiting pods. all sanitized and ready. I had the privilege to wait in a fancy all leather Lincoln SUV with heated seats. the vehicle warmed up pretty quickly and was comfy throughout my time waiting which wasn't that long actually. so, happy and satisfied customer here! thank you! great work on keeping customers first in mind Kitchener Ford! all the best... :-)

Steve Vigh

Fantastic experience, fast and friendly service. Definitely highly recommended to anyone purchasing a new vehicle. Thank you to the wonderful staff at Kitchener Ford special thanks to Victor Priya and Adam Lewis. We look forward to doing business with kitchener Ford in the future . Best regards , Steve and Monica.

Tammy White

My recent experience with Kitchener Ford was pretty awesome, Melinda took care of me and ensured that I got something that I loved. Having my mind set on a Fusion, she made it all work out in the end for me and I couldn't be happier, thank you so much. Armando hooked me up with a beautiful loaded 2013 Fusion SE and taught me all I needed to know. I am enjoying every minute I spend driving my Fusion, even go driving for no reason ;). If your looking for a new vehicle Kitchener Ford is the place to be :)

Jennifer Easter

James and the team at the collision center were fantastic. Although an accident is never an easy thing to deal with, they worked with our insurance company and got all our repairs done! Best of all they were very transparent about the costs and the repairs being done. The car looks fantastic..amost like new! Thanks Kitchener Ford!

Devin kuchar

Adam Lewis is Awesome! I had a great experience there and all my requests were met! Love my Focus! Thanks to you all at Kitchener Ford!

Rachel Christiansen

I went in to look at my options and had a very specific idea of what I wanted/needed. Nick was very helpful in getting me the vehicle that suited my needs. I am a sales rep on the road a lot and consider my vehicle as my travelling office so it is extremely important to me to have all my needs met. I was very happy with the service and keeping it within my requested budget. The dealership as a whole was a great experience. Thanks guys for going the extra mile! Nick even filled the gas tank up for me when it was ready for me to pick up.

nick_sound_guy

Went into buy a simple part and ended up getting my passenger side airbag replaced for free and under half an hour on recall... What great service!

Ken Irvine

Absolutely the worst experience i have ever had. i brought my truck in to remove mykey from the system . i signed a 69.99 charge for it and chosen to add in a diagnostic for $179.99. when they tried to remove mykey they messed up and couldnt start my truck for 5 days. When i got my truck back they charged me $730. They also broke my front window and will not take responsibility for it. My advise would be to stay as far away as possible from this place

Lisa Schmidt

Best staff ever! I brought my car in to get an oil change/serviced last month and what a great experience it was. Everyone was so friendly and willing to help. They definitely made sure I was taken care of, a lovely lady even made me a coffee! The technicians were very professional and they took the time to explain what needed to be done to my car. I would definitely recommend this dealership and will take my vehicles there for all of my service needs. Look no further if you want a dealership that takes care of your car needs!

MrMoko282

Bought my first car from here. Ended up speaking with the sales consultant Ilka. Ilka made the process extremely easy and would highly recommend him and this location as well.

Michael Archibald

I was able to easily make an appointment for an oil change. I was able to pick up the car as scheduled. Good Service. Thank you. Mike

Chung Tien

Very fast and reliable service for your Ford vehicles. I dropped off my truck and then picked it up on the same day for a recall. Great service without any issue. I’ll be back again. Highly recommend this Ford dealership service.

kevin Barbosa

I have a 2017 F150 that has a problem with the driveline or transmission I have complained about this problem for over two years had it in multiple times and still there is no resolution. When I go into the dealership I just get a ( not this guy again feeling) not sure why they have always been curious. When you have been a long time Ford customer and spent your hard earned money on something you would like it to be right. It is just frustrating that after all these years and visits they still say NFF ( no fault found) I guess it’s just a waiting game now until I run out of warranty than the problem will be fixed. I must add that there was another long time problem with my sync/radio that was in countless of times that they have fixed finally Thank you.

Matt Hengeveld

Called them in the morning, took my Focus in an hour later, and it was ready the same day. First time I'd ever gone there, but they were very courteous, and didn't make any fuss replacing the TCM for free under the extended warranty (my car has 205K km!). They offered free rides and pickup, gave me updates via text, and was overall excellent. Would definitely recommend.

Meagan Giles

A huge thank you to Mike, Charita and Kyle for working with me and fixing another dealerships mess!! After having the transmission 'fixed' at Pitmans, I was having more issues and they told me "it's bulletproof now, your car has 5 year, 100,000km powertrain warranty so just drive it." Everyone here at Kitchener Ford actually took me in, checked it out and ended up having to put a new transmission in, also replaced the water pump that was noisy. They're very helpful, supportive, knowledgeable, attentive to details and actually care about you. I'll only be going here from now on! I should of just gone here right from the beginning... still kicking myself over it.

Vinnie Baias

I've bought a 2019 Lariat from Kitchener Ford, experience was amazing, Jelena helped me with the purchase she is such a nice and knowledgeable person, they're service is amazing, 2 weeks after I bought it I've noticed a crack in my windshield, took it back and Jelena took care of the problem, no question asked, overall my experience was amazing

Devin Simzer

Went in for some issues I was having with my Mustang. Service was busy (good sign) with it being tire season for dealers and I overheard that they had a tech off with an injury (so, understaffed for the day as well). They still took the extra time and care to try and find the sound I was complaining about and gave me some good suggestions going forward. I’ll be back in the spring when the car comes out of storage!

Dolfinns

I will happily recommend Kitchener Ford to anyone looking for a new vehicle. There was no pressure, there was no hassle ...just a very knowledgeable team who listened to what we needed. Thank you Andrew and Pat for making our truck buying experience a very enjoyable experience. -Steve

Lovely Nat

This was our first time dealing with Ford. We met with an Adam Crouch who helped us find our Ford Edge off of the Hyundai lot and finance it for us. He was very outgoing, fun, friendly and seemed knowledgeable. The SECOND day of owning the vehicle, the dash lit up like a Christmas tree, we took it back in and they “fixed the issues”. Not even a week later, engine light came on again and the check fuel inlet came on again. This time we called Ford over and over and over with promises of returned calls and it went on for over a month. Finally, I called and lost my mind and hey, all of a sudden people wanted to jump and help. We took it back in again they again said it was fixed. Four months later, lights came on again. Now. We are 12 months in and the lights are still on and we completely lost our brakes which they fixed but they still haven’t fixed the engine light or fuel inlet. MY BIG ISSUE- when we bought this car, we purchased the 1 year warranty we were offered and told by Mr Crouch that he’d also give us a one year free on top of that. We have nothing. Our warranty we paid for is up, we still have a million problems and no warranty. Thanks Ford! Horrible experience and wish it was different.

Jim Rodger

My appointment was recall servicing on my Lincoln MKT. COVID made it a little inconvenient. No shuttle service home so I had to wait for almost six hours on site. The work was satisfactorily completed and staff was gracious and kept me informed on progress.

Joey Worboys

Had some ice get into the heater fan of my 2016 transit. pulled into Kitchener ford. Friendly service advisor (I forgot his name - sorry) offered myself and my van a nice warm spot to defrost! While wandering the showroom enjoying my complimentary hot chocolate many of the sales staff were friendly and helpful. I look forward to future service visits!

Trevor Gervais

Great help. Fast service. They went the extra mile.

Bob Shaughnessy

I received excellent service at Kitchener Ford, yet again. Al in the service department could not be better when it comes to customer service. The overall efficiency in the service is impressive!

Peter Montagnese

Jelena was a great associate to deal with, with my credit situation being what it is, I had just claimed bankruptcy, it can be hard to be open about these things to strangers cause you may feel embarrassed or something like that. She made me feel comfortable right from the get go. She actually took it a step further and helped me with some advice on how to rebuild and maintain good credit. Everyone I spoke to was kind as well and made this a smooth process for me, especially considering the circumstances, and the end of it all, Jelena got me a truck that was better then I had even hoped for, I am very great full for choosing Kitchener Ford!!

Lisa McCalmont

Picked up my first ever Ford last week! My experience at Kitchener Ford and Salesperson Connor Fairbrass was absolutely fantastic, great customer service and amazing knowledge of the vehicle I chose. I would definitely recommend Kitchener Ford and Connor to anyone!

Elton Torres

Ankit from sales made sure that we got our tuck on the agreed upon date. He went above and beyond for us. Sandie also made sure she walked us through the financials without any issues.

Tim Bernaski

Great service friendly people would definitely go back again

rob shushack

Very fast and professional work!!

Robert Klooster

Excellent service as always, very thorough and professional service tech, he is very knowledgeable in his field and resolves issues quickly. ????????????????????

Jessie Hesch

Called to book appointment and had to leave message on specific appointment line; 3 1/2 hours later no response so called again and specified to talk to service directly. Apparently booking line goes to somewhere in Barrie and I guess my appointment wasn't important enough. Took truck in following week for coolant change and at end was told my fuel system needed cleaning (supposedly that involves cleaning throttle body). Contradicts what dealership told me in Sept 2015 (when I changed same part) that they don't clean throttle bodies because it removes the special coating on inside, so they just replace. They also kinda missed the brand new throttle body I had installed three days earlier ;) Leaves me wondering why they were trying to sell me something I didn't need. Interesting though that they didn't mention the leaking rear shocks which I DO need replaced. Oh, and the day AFTER I had work done, the service department called to say they had booked my coolant change for the next week ... :O Not good experience with sales department and have in fact purchased both vehicles from other dealerships. Parts department is excellent though. Response to email I sent (direct and cc'd) about my experience, to the three top people at dealership has gone unanswered for 11 days now so it would appear they only care about public reviews, and not really the customer experience. UPDATE: Well, you guessed it, within an hour of my PUBLIC review there was a message on my phone from the Glenn at Kitchener Ford. Within 3 hours there was a response here from the General Manager (who was one of those copied on email)... "slipped through the crack" he says. How it "slipped through the crack" of three people I am not quite sure, but it seems that a PUBLIC review is the same as "crack" filler. Optics I guess.

Jamie Wright

I have been dealing with Darcy and Jelena and they are truly amazing people! They have such warm hearts and treat you like someone they have known forever! They have sold me 2 vehicles and they are both amazing cars and I very pleased with their prompt and efficient service down to the coffee that they purchased for me and my husband when we got there! Strongly recommend to my friends and family!

Rick McGregor

Excellent service, very friendly and willing to give great deals, will buy from again for sure, thanks Kitchener Ford

C Livingstone

A long time returning customer at Kitchener Ford. Andrew Thibodeau continues to be an excellent representative who is fair, friendly and works hard to find what you are looking for.

robert verleyen

This is the best auto shop I have ever dealt with. They are friendly and have good prices, there effort to help protect there customers and there employees during this pandemic are impressive. Thank you

Murlene Bullock

3.5 hours for an oil change? Dropped my Escape off yesterday for a 1:30 appointment. Car wasn't ready til 5pm. Good thing I had a ride to and from the dealership, otherwise I would have been sitting outside their building for the whole afternoon.

Debbie Schmalz

Can't say enough about the service provided. They made my whole experience of trading in my car and buying a new one as seamless as possible. Mario looked after me from beginning to end and I would definitely recommend him to family and friends.

Dexter Findlay

Coming to the Ford dealership in Kitchener was the best experience they did a great job they help me through everything they made me feel so comfortable in choosing a vehicle and they did not pressure me into doing anything as I shopped around two different dealerships I ended up coming back because their service was amazing and they way they explained everything was amazing they did an amazing job I can't stop saying how amazing and amazing it was I recommend anyone to come to the Ford dealership in Kitchener Ottawa and Homer Watson????????????. And I must say my sales guy Jackson he was unbelievable with patience and the way how he explained everything and delivered everything was on point I recommend anybody to come here. so for the Ford dealership thank you so much me and my family are really happy and will definitely come back here again

robert penney

I just had my F150 serviced for warranty repairs by Samantha and her team. The work was completed on schedule and all outstanding recalls were also done at the same time. I have been a customer of Andrew Thibaudeau and Kitchener Ford for many years and they take care of their customers.

Trevor Marshall

Was very happy with my first visit to Kitchener Ford. Michael was very knowledgeable and courteous. I was driving to Guelph for the ford quick lube oil change and now realized it’s quicker and faster at Kitchener ford only took 45 min with an appointment for the Works on a Saturday no waiting in line like quick Lube ford in Guelph, l be back from now on.

Josh Mclean

Service was great. bought a 2006 Ford ranger that they should have never sold to anyone. it need almost 4000 dollars worth of work to make it road worthy. I don’t think they should sell vehicles with out knowing what needs to be done to it.

Dawn Grover

Great experience. Sal was helpful as well as the rest of the team.

Catherine Barrett

My husband and I had a wonderful experience buying our new Ford Explorer from Andrew Thibaudeau at Kitchener Ford. I was not sure about trading my beloved car in but growing children no longer fit and we had simply outgrown the car. I loved the car and was not excited to have to say goodbye to her. Andrew made the experience of buying a Ford product (I have always bought GM)easy and even surpassed my wildest expectations by finding the perfect car for us. He went out of his way to make sure our new car buying experience was exciting. I am so pleased with our new vehicle. Thank you also to Pat Thompson who handled the Financial services with kindness and patience. I lastly would like to thank everyone who helped make our experience wonderful. We will definitely be recommending Andrew and the team at Kitchener Ford to our friends and family.

liz macfarland

I experienced the usual excellent service from Kitchener Ford , especially with the virus threat . They made sure all areas were well looked after from customer service to vehicle service .

Ken Turner

Horrible service said it was under warranty then change once the car was there.

Sue McLeod

Purchased an Escape a few weeks back. Was surprised how easy the entire process was. I have never felt this easy buying a vehicle. Special thanks to Victor in the business department. He is outstanding in what he does. Thank you Kitchener Ford. See you when my daughter needs a small car next year :-)

Sarah McCarthy

Bought my first car here, after moving to Canada as a foreigner. I felt very appreciated and looked after by Neeten and Jackson. They were very accommodating e.g. dealing with my lack of credit history in the country, and patience while I obtained my ON license and advised me on how insurance and tax works here. Highly recommend you visit here to look for your next set of wheels!

Sonia Betts

Charita was a pleasure to work with, very efficient and knowledgeable. She was courteous and very responsive to questions/requests.

Crystal May

We purchased two used Ford's in 2019 and had a wonderful sales experience with Connor and finance manager Neeten. Both were very friendly and professional and were an absolute pleasure to deal with. At Neeten's suggestion, we thankfully purchased the extended warranties for both vehicles...one being a Ford warranty and the other the third party warranty. Unfortunately we ran in to an issue with one of the vehicles a few weeks ago and had some difficulties in dealing with the third party. Ford immediately and repeatedly went to bat for us and advocated for us to ensure that the repairs were covered (new engine) and that we have a safe and reliable vehicle to drive until the repairs are complete. We can not say enough wonderful things about Breanne in the service department. She's has gone over and above in dealing with this matter and we are so thankful for all that she has done. She is patient, professional and genuinely cares about her clients. Also a big thank you to Darren in management for everything he has done for us. I highly recommend Kitchener Ford, from the initial sale to everything after. You are in good hands with this team. We will forever be part of the Ford family.

Noria Temple

Great service.very knowledgeable! We are thrilled.

Frank Runstedler

Great experience on Monday No worries bringing my car to Kitchener Ford. Thanks Samantha and your worker ????.

Kyle Williams

Had my oil pan replaced for the 4th time. The mechanic didn't clean oil from anything except where they were working. Thought it was still leaking but just oil still dripping from skid plates and other item that were leaked on. Also left oily/greasy hand prints on hood and fenders. Not impressed with them this time around.

Stephen Marco

Just bought my 2020 Ford Fusion Energi plug in hybrid. Love this car! 3500 km so far and only 1 fill-up due to a long distance drive. If you need a Ford vehicle come here and ask for Action Jackson! It's his nickname for a reason! Best salesman in Tri-Cities region!

lilwhytelies

Charita Morrison on the service desk has been amazing to work with. She is excellent at keeping you informed of what is going on with your vehicle and ensuring that if you have extended warranty, that all of it is covered prior to calling you for updating you.

kimmi Lu

We had a concern previously where our vehicle wasn't being repaired or touched up in a timely matter, when we brought this forward our issue was addressed immediately and accommodated in a very professional manner. Thank you to Mike and the service team for making things right quickly and accommodating the situation we were in. Mustang GT Girl.

Carmelo Mazza

Very nice place. And very super nice people

Ryan Dacosta

Horrible service went in and they wouldn’t even let look at my car to trade in and the guy was very judgmental to me will not be returning they just lost a 60k sale on a F-150 will be going to another dealership we’re they appreciate there customers I understand the pandemic currently they have to take precautions but they wanted me to Appraise my own vehicle like what dealership dose that ! Would give zero stars if I could

Kim Hockney

Fantastic service from Michelle and Andrew. I was visiting Kitchener for the day. Came in with an emergency with a friend whose vehicle was already in the shop. Michelle and Andrew stayed late to look at my car (not a Ford!) The shop was closed for the day, they recommend Canadian Tire to see if they could repair that evening. Canadian Tire was unable to help me so I left my vehicle at Kitchener Ford. My car was repaired the next day at a very reasonable cost. I would highly recommend Kitchener Ford and Michelle and Andrew are the best!!

Glen Coombs

I've always received excellent service when bringing my vehicle to the service department at Kitchener Ford.

Pinky Set

Solid experience with service department. Charita gave me options for timing of appointment, which was appreciated. Text to notify of car being ready was great.

Tyler Madden

Great service, got exactly what I wanted/needed plus more! Extremely satisfied with the whole experience! Couldn’t have done it without Jelena Matic, have never dealer with a better dealership employee in my life. Thanks a million Jelena, your the best!

Graham Berry

Great service ,Adam Lewis helped me to buy my ford f150, very knowledgeable and quick service making a easy experience, l would highly recommend Kitchener Ford

Oksana Pavlyshyn

We had issues with our 2012 Ford Fiesta, and we reached out to Darren Ensell. He and his team helped us a lot and provided OUTSTANDING service. We got our vehicle fixed very quickly!

George Hagen

Great service and would recommend to anyone

M S

Only place I'll take my Ford. They were able to get my car in a full week sooner than other dealerships, service was quick and advisers were very friendly. Minor discrepancy with the cost, however Samantha honored the price I was quoted. Would definitely recommend.

Zayed Ibrahim

Thank you so much Kitchener Ford. I would highly recommend to go Kitchener Ford, they take serious action right away if you've any issues. I'm so happy with my new truck . Thank you shavan.

Heidi Sullivan

Just bought a 2015 buick from kitchener ford. Jelena went above and beyond to get us approved. She was so helpful and answered any question we have fast and was very knowledgeable. I felt like she really cared that we got the best deal. I would recommend kitchener ford to anyone. Was very happy with my experience and hope we have this car for a long time.

Adam M.

Great establishment. The sales end of things are top shelf. Dealt with Mitch James while buying a new vehicle. He was knowledgeable and up-front during my dealings with him. He appeared to be there when needed, even if it meant staying a lot later or earlier than normal. Happy with the vehicle as well. I will and have recommended this place for people looking for a new or replacement vehicle, it's definitely worthy of some consideration!

Ed Wettlaufer

Good job very friendly knowledgeable Because of COVID Ford made me comfortable in a sanitized car .

Mike Nietsch

Hands down the best experience i’ve ever had buying a truck. Andrew, the sales rep i was lucky enough to have, was super friendly and made the whole experience pleasant & easy. Will definitely recommend to friends & family, & will also be a happy customer for years to come. Thanks Andrew!

Manpreet Singh

Getting my new mustang from this dealership. Everything has been great to this point. Even in these tough times. They are doing everything they can.

Alain Arroyo

Very welcoming and friendly atmosphere. Jackson was a pleasure to deal with. Highly recommend Kitchener Ford!

craig stuart

Chareta was dilligent in ensuring that all repairs were covered by my insurer and the mechanic was thorough in diagnosing all issues that were caused by the accident.

Wayne Percival

Jelena was very helpful and made the whole thing easy. I would highly recommend Kitchener Ford.

Sean Little

Andrew was very resourceful and extremely professional. Definitely recommend him for anyone checking out the kitchener dealership.

Stephen Lippert

I Purchased a 2020 Ford Ranger and the people I bought the truck from treated me with respect. I had no issues with them. I would highly recommend Kitchener Ford to anyone looking for a Ford.

natan rogojan

Great experience with their service. Staff was very nice, and service was done very fast.

Marci Stemmler (Sunshine)

I had an issue happen we I was out shopping. When I returned to my vehicle I thought my car had been broken into ; As i approached my vehicle I seen all my windows were down. I know I locked my vehicle and the windows were up tight. So I didn't know why I was the target of a break in. I took my car into KITCHENER FORD to see if they knew how someone could get in my car. The young professional man Alberto listened. And then he said I think I can show you what happened. I said you can? So he preceeded to show me what happened to make all window go down completely and at the same time. Which I was surprised they did retract together. So I am so thankful for his reassurance for me that it was as total accident on my part. He set me at ease about thinking it was a break-in to my car. I was so eased with Alberto's help. I asked if I could book an appointment to switch my winter tires to summer tires. I was being booked in for the next day along with an oil change. I am very pleased with the help I recieved from Alberto.

Drew Leith

I went to this dealership to see an F-150. When I got there the truck wasn't ready and the salesperson seemed to not even know that I was coming... even though we spoke on the phone personally. The front of the vehicle was covered in bug guts and the inside literally had mud and sticks on the dashboard. I'm surprised this vehicle wasn't the right off. When I explained to the salesperson that I was looking for a vehicle that might have been on the lower end of the price spectrum he went inside and found another sales guy and told him that I was looking for a vehicle if he was able to help me. If you're going to Kitchener Ford you should probably talk to someone other than Doug. Unless you're buying a platinum F-150, he probably isn't interested in talking to you.

David Kulbis

This was my first time coming to Kitchener Ford after purchasing a 2017 Ford Escape from an out of market dealership (traded in an old jeep), about a year earlier. I searched for Ford dealers and Kitchener Ford was 18 in all of Ontario and needless to say 1 in Waterloo region on Dealer Rater. And I can fully understand why. Staff were friendly and knowledgable. My service advisor Al, who was a little busy at the time, after all, I'm not the only one dropping off a car at 8am, was not rushed with me, took his time, explained all the recommended services etc. and of course very friendly and knowledgeable. Service was completed on time and price was definitely reasonable. Very pleased and will definitely be coming for future service.

Phil Wicks

Service Representative Mike Dahmer was very professional, courteous and friendly! Service was done in a timely fashion and completed as reported.

Chad Robert Russell Annett

Great experience! Super friendly staff, knowledgeable about their vehicles and delivered on all promises. I ended up getting a 2018 f150 lariat the platinum used is a real thing! When i arrived to pick up the truck it was really nicely detailed in and out, the small dents were pulled (couldnt even tell they were there) paint chips filled in and break pads in the front brand new. Victor was also a pleasure to deal with along with Dave (i think, brutal with names)! Thanks kitchener ford! I will be recommending you to friends and family and will be coming back in the future for my next truck!! No bs just good business, super appreciated!!

Audrey Shepherd

I had the horrible luck of my 3 day old vehicle being involved in a collision at the roundabout at Ottawa and Homer Watson. Right from our first meeting James, in the collision repair department, was helpful and attentive. Thank you for making my car brand new again- I highly recommend them!

Randy Seyler

I have always received good service at Kitchener Ford. My car developed a friction noise coming from the rear wheel. It turned out one of the wheel bearings needed to be replaced. I called on a Tuesday to make an appointment, they were able to get my car in the same week and fix the problem. It was also discovered that the steering alignment was out. I was able to bring the car in the very next week to have that corrected. I purchased the car new from Kitchener Ford and have had all servicing done here. I have been completely satisfied with their work.

Cameron Vermaak

We bought a used F150 truck. David helped us out big time! Couple small issues We noticed with the truck. David was there to make it right! He answered his phone on his day off, called us Sunday night to make sure everything was in place for the next morning to fix small issues. Hands down, this Ford dealership is great! Well organized and no BS!!! If your looking for a trustworthy salesman and dealership ask for David. He will go the extra mile for you. “BUILT KITCHENER FORD TOUGH”

Erin Meisner

Fast, friendly and efficient sales and service during a difficult time! This is my second purchase from Kitchener Ford and won’t be my last! Always a pleasure! Thanks Pat & David!!

Trudy Hickey

If I could put negative stars I would. This place runs their "business" as a highway robbery where they do work on the vehicle before informing the customer of the cost and then extort to get the vehicle back. I had my vehicle brought in on a recall notice and was charged 158 dollars without my consent or knowledge to which I was then told I had to pay before I got my vehicle back. The "work" done was telling me what I told them when I called them, no work was done on the car itself, they charged to look at a light and a broken door handle without informing me there would be such an outrageous cost. When I spoke with the advisor Darren he was belittling and dismissive. If you need to take your Ford in to an actual dealership go to Parkdale in waterloo. I spoke with them after this incident and even though it wasn't there mistake or maltreatment they were apologetic for what I was put through assuring me that is not how they do business. I do not use the word never often, but I will NEVER deal with this location again.

Ian Dietrich

I want to thank the entire Kitchener Ford team and especially Jean Cook for their help with my personal vehicle purchase and shortly after, a company vehicle. I am waiting on the mustang to come in but I know it will be a beauty. The F-150 is running flawlessly. I absolutely love it and will be adding two more to my fleet in the future which will replace my current grand caravans which are pretty much just scrap metal as far as I'm concerned. Nothing but issues. I will be back to Kitchener Ford for all my future purchases and highly recommend this dealership. JEAN is the greatest saleswoman ever. Not because she used her wits to get as much out of me as she could, but because she worked with me to talk down the price with her manager. You are a sweet lady. Cheers.

Dave Benn

Recently experienced problems with our Ford Edge so took the vehicle to Kitchener Ford for repair. We were very pleased with Mike & his crew , we found them to be knowledgeable & they kept us informed regarding our repair issues. As we all know the inconvenience of having to get your car repaired can be frustrating however, this experience can be more tolerable when you deal with people who care . Definitely recommend when you have car problems do not hesitate -- go see Mike & his crew at Kitchener Ford.

Pd Hein

My previous car was in its last legs and I needed to replace it ASAP. I went to Kitchener Ford and browsed their lot. I am impressed by the amount of new and used vehicles they have. I found a 2012 Ford Focus on the lot and went inside to inquire about it. I was introduced to Mario Lulay and discussed about the car. I took it for a drive and was very impressed. Then after returning Mario and I did some more talking and I made the decision to purchase the car. I'm very glad I did! I will honestly say that Mario is a very good sales consultant and he treated me very well! I would strongly encourage folks who are looking to replace their vehicles to visit Kitchener Ford and ask for Mario. I felt very comfortable talking to Mario as we went through discussions on all area's of importance. Thank you Mario

jess payne

I recently purchased a 2020 Ford Escape SE from Kitchener Ford. My experience with this dealership, but more importantly the sales person was nothing short of perfect. Sal Shabani went over the top to get me the best deal possible, and went over every detail to make sure I fully understood every piece of information, as well as all the features of my car. It was very reassuring to have someone take the time and effort to answer all my questions and concerns. I am so in love with my vehicle and the level of professionalism and service I received. I HIGHLY recommend Kitchener Ford and if you are looking for someone to find you the right vehicle Sal is your man. Thank you Kitchener Ford your team is amazing <3

DIANNE VOLLMER

Excellent service. Appreciate Mike and the excellent service he provides! I will continue to get my car serviced at Kitchener Ford.

Alain Cote

Service was great and car was ready on time as promised.

Michelle Dennie

Great customer service from Charita!

George Lobb

The service staff were efficient and accommodating. We worked through some warranty issues with another dealer, reducing the cost of the repairs significantly. I wouldn't hesitate to recommend Kitchener Ford to ant Ford vehicle owner. Job well done.

Victoria Edwards

Very polite and friendly people working. They gave always done a great job on my vehicle.

Mihai Godeanu

I went there to buy an used car. Sal from sales spent several hours helping me to find the right car for my needs, showing me several cars (with test drive for each of them). Then Kevin (the finance wizard) helped me to get a loan for my car, task not at all easy because I am a newcomer with no credit history in Canada. The experience with them was great, I will buy my next car in few years also from them.

Marianna Raeissi

I couldn’t be happier with my recent experience at Kitchener Ford. I have been a dedicated Ford Customer since I began driving 13 years ago and I have never been unsatisfied. Kitchener Ford has always gone beyond my expectations of any dealership in helping me with anything I’ve ever needed. The employees know who you are and what you like, rather than treating you like just another customer. Recently, I upgraded my Ford Focus to the newest model and I was helped by salesperson, John Morrissey, who has helped other members of my family in the past. He went above and beyond what you would expect any salesperson to do. He showed me every function of the car, in and out, and spent a good amount of time answering all of my questions. When I drove away, I had full confidence in how to use every function in my car. He even programmed my favourite radio stations and set up my cell phone on sync. Things like how to use the lights, move the seats, fill the windshield washer fluid, put the back seats down, use the heat and wipers are all things I didn’t have to worry about figuring out on the spot, while in the middle of a snowstorm, because John ensured I was well-informed before I left. He even sent a follow-up email to ensure I was satisfied or had any questions left unanswered. My family and I have been going to Kitchener Ford for 30+ years and we recommend their service and professionalism to anyone looking for a solid, dependable car. I love my Ford Focus!

Joshua Durrer

Great experience, everyone there is super friendly and very helpful especially Ankit and Victor, there two are the best people to see if you want a new ford.

Antonio Perez

As always, Great service by Kitchener Ford. Sanitize before and after.

Chris Graziotto

I wish there was a 0 star option. Please save the hassle and look elsewhere for your new or used vehicle, too much of a hassle here. I purchased 3 vehicles from Kitchener Ford with maintenance Packages, but it’s impossible to get your vehicle serviced, I use my transit for work and can not predict my work load day to day, so it’s important to be able to get service. Kitchener Ford continuously makes me an appointment then calls me back to let me know they can’t service my vehicle at the promised appointment time because they need a special tech to service my 3.5 liter engine (same engine in the explorer). Save yourself the hassle and go to Jiffy Lube..... in and out in 15 minutes and no hassle!!

Ron Esch

Over the past six months, my wife and I had visited dealerships of every stripe which carried an SUV in their product line. When I say every, I mean every one that we could research, look at and test drive. As I had never previously owned a Ford product in my 50 years of car ownership, Ford was the last dealer we visited. Ironically, Kitchener Ford was very close to home. The Ford Escape was the line that we wanted to investigate. We didn't know what to expect, but were more than pleasantly surprised by all people that we dealt with at Kitchener Ford. Our first contact, Andrew Thibaudeau was very engaging, knew the product and was very helpful in explaining and narrowing down the desired components and putting together a priced package. Took us for a test drive and treated us like his only customer - which might have been true at the time - but he made us feel good about Ford. Took a breather to take a last look at one other competitor and returned to Ford for another test drive. It was Andrew's day off so Cam obliged and took us out for a spin. Again we were appreciative of his candour in explaining little details about the vehicle to us. Came back a few days later to ask a few more questions of Andrew and finally bought the Escape. Andrew then passed us on to Pat Thompson to go over warranty options. Pat explained the warranties in detail and answered any questions we had and in fact answered more questions in subsequent follow-up visits. In summary, all three people that we dealt with had superb people skills, were knowledgeable about the product, were very accommodating and are a feather in the cap of Kitchener Ford.

E K

Sal was our main contact and from beginning to end he was thorough in showing us what Ford has to offer. I went from being a 100% Honda owner and continued customer to now Ford. We’re happy to get our truck to work!

Jamie Zehr

Very nice people too deal with not pushy

kellie stevenson

I was comfortable at the showroom and the staff was friendly and knowledgeable. I also ended up with a great car.

Adam Laurendeau

This dealership employs a guardian angel and her name is Alyssa! I locked my keys in my car tonight while out with my pregnant wife and 1yr old daughter. After a little persistence I was able to speak to Alyssa. She verified my information and was able to provide me with the door code. Huge relief that she was able to help me!

Lea

Hi A few words of thanks to Ford Service for their exceptional care of my car during a recent visit, actually I did not the car did. As a senior person, I am very cautious about venturing out during this Covid-19 pandemic, so was pleased to hear of the precautions that Ford is taking for the safety of their staff and customers. The car was sanitized at different stages from the time it left my home until returned. (Check out video on their website). As usual, the Staff was very friendly and helpful, answering any questions that I asked of them. Yes, I would recommend Ford Service on Ottawa Street for all car service requirements. Thank you, Lea McGillivray

Carol Partridge

We had the absolute pleasure of receiving top quality service from the Kitchener Ford team. Connor Fairbrass was an outstanding sales specialist and a real asset to Ford!!

Thomas Riddoch

Courteous service focused on identifying and solving problems satisfactorily. Charita Morrison is first rate in dealing with customers

Tara Gee

Overall experience with my last service was great. Charita and the technicians always go the extra mile to ensure that I have an excellent customer experience!

Carlos Lopes

Hello my name is Carlos Lopes owner of 2016 Ford F-150 Lariat I Just wanted to reach out and explain on my last ford service experience. My 2016 Ford F-150 that I purchased from Kitchener Ford I believe last February ( not even a year ) was in about 5 times to have the Backup Camera issue resolved and yet there is no fix on it as we speak. The service staff there at Kitchener are really nice people, but I find the service lacking!. I work in Kitchener and it’s quite Convenient to take my vehicle to this dealership for service, But with my recent experience I think I will just deal with either Waterloo or Cambridge. I work for a Large Equipment Rental Company that has quite a large Ford Vehicle Fleet and have be happy with my last two Ford Trucks. Just an Fyi, I haven’t mentioned this to the Kitchener Ford Dealership because I didn’t think it was a big deal at the time as I really like my Ford Lariat, But when I purchased this Vehicle and signed off on the Purchase documents it was stated this Vehicle had a clean bill of Health. I went to renew my plate sticker last July and found out this Truck was in a Accident. Again this was not mentioned to me at the time of sale, Very disappointed and most likely be my last Ford Truck Purchase. Regards

Ian Rider

The staff was helpful but couldn't find the problem. I am concerned with the ford product if this keeps happening without finding a problem. I do not want to part with almost $100 each time and no solution.

Bonnie H

Kurtis helped us with the purchase of our new truck. He was helpful, not pushy at all. If your in the market for a new ford ask for Kurtis at Kitchener Ford.

Cynthia Todd

We just picked up our truck from there. They are an amazing bunch of people. From the start to the finish of the experience they were professional and courteous. Phil was knowledgeable about the truck and advised us on pros and cons. Alyssa in the finance part of it was amazing! She will go the extra mile for you. Honest, professional and trustworthy all the way!!! Get your vehicle there and tell them Cindy and Al sent you!!!!

Debbie Straus

Thank you for the wonderful service. First time using Kitchener Ford for service and the experience was great!!

Paul French

Very friendly staff and knowledgeable

Cordelle Ward

Thanks to Jelena and kirtis from kitchener ford for my dream come true i just got my ford explorer last Friday and feeling very good about how they got everything worked out for me i must say good deals going from barrie to kitchener is a long way but it was well worth the drive thanks to you again Jelena

Gurmukh Singh Banwait

I was looking for Ford Explorer. After searching on line I found it on Kitchener Ford web site. I called in Kitchener Ford dealership to find out if this vehicle was available. A lady salesperson told me over the phone yes it’s available I can come any time for drive test & I asked lady salesperson did any one put any deposit for that vehicle she said no. I went over to Kitchener Ford dealership & bought this vehicle . They said I can pick you on Friday. Next morning same lady salesperson called me said the vehicle I bought it’s belongs to someone else & someone put deposit on this vehicle before me they didn’t know. They all lied lady salesperson, manager & sold my vehicle to someone else. They wasted my whole day. Worst customer service

Mark Spong

We worked with Ankit on the purchase of a 2021 F150 Lariat, which was our first Ford vehicle. Ankit was helpful and patient with all our questions, and with no pressure. Ankit also spent the time with us on the specifications to ensure what we ordered was correct for us. The truck showed up exactly what we wanted and Ankit gave us a great vehicle orientation when we picked it up. Finalizing the deal with Neeten went smoothly. We would recommend Ankit and Kitchener Ford.

Rose Rollins

We were looking for a vehicle to replace my Chrysler 200. Found a Ford Fusion, at the right price. Jelena Matic was our rep and wow what a great person and sales...she did exactly what was expected and more. I would definitely recommend her and buy from her again should we ever need to!

John Smythe

Just picked up a used Harley Davidson from Andrew Thibaudeau at Kitchener Ford... the bike is in very good condition and the price was right. Andrew was extremely helpful in getting the delivery done smoothly... Thanks Andrew and Kitchener Ford ???? Old men still like to ride! S. Thibaudeau

julie schipper

First time going to this dealership and it is COVID time but I showed up at 5:50pm and closing is at 6pm but no one was there. The service area was locked up. I called reception and she put me through to the show room. I spoke with a guy there and he said to come to the show room and abruptly hung up. Just left a bad impression. I won't be returning I'll stick to getting my oil changes and my local garage.

Tony Langford

This is my second experience at Kitchener Ford and for the second time I have been pleasantly surprised and humbled by all the staff I’ve encountered during both experiences. My first experience comprised of the BEST deal I ever got for a new vehicle! From the honesty and hospitality of the sales team to the accommodating and respectable management team, I climbed aboard the best fuel efficient truck I have ever driven! The second experience is as much of a success as the first! I have met more genuine people who I have become even friends with and I’m honoured to be part of the ‘Built Kitchener Ford Tough Family’. I had an unfortunate crack in a window of my new vehicle which delayed the pickup of my ‘Black Beauty’ and I must say that it was worth waiting for! I was enformed of every possible effort along the way to get me on the road! The relentlessness and creative efforts to get a near impossible part, due to its rarity, to satisfy a persistent and eager customer, speaks volumes to Kitchener Ford’s unconditional passion to satisfy a customers needs! They have went beyond the extra mile and rewarded my family with a very special treat for our patience and kindness. I have had many great experiences and this one is at the top! I feel proud to be a part of the Kitchener Ford Family!!

Jennifer Clark

We have purchased two vehicles from Sal at Kitchener Ford. He was friendly, knowledgeable and very helpful during both purchases. When I brought up a concern about my extended warranty 1.5 years after I purchased my vehicle, the dealership not only listened to my concern and reacted to it, but they took care of it above and beyond my expectations. When a dealership is serious about taking care of their customers long after the purchase has been made, that's the kind of place you want to deal with!

Menelaos Deligianis

I had a warranty issue and the parts arrived quickly and the service was excellent.

Kate Stevenson

I had an awesome second car buying experience at Kitchener Ford. I was not sure what to expect buying a new vehicle during the pandemic but the finance manager Jelina Matic made the whole experience easy and smooth. We started the process mostly by phone and I was in my new vehicle in one weeks time. Jelina and The Kitchener Ford team took great care of me start to finish and made me feel like a valued customer. I am happy to reccomend them to family and friends.

Paul Moroz

$2800 to fix a known problem that they fixed already. What happened to ford tough ? So here is the story. The timing chain stretched in the engine 3 years ago they fix it did a nice job. They also tell me it’s a known issue. Put in a better chain. Won’t happen again. Well guess what it happened again only 60000km. No warranty no nothing. 2 days to fix it again very good job. The problem is the money!!! So every 2 years I will have to pay to fix it???

Jim Woods

Bryan Moore has been the person I have trusted to sell me a vehicle for many years. In fact four other family members bought vehicles from Bryan in the last two months. Bryan went over and above to arrange test drives, explain my options and stayed with me from the first visit and met with me after the final signatures. Way to go Bryan for selling me a great product with great service.

Cindy Cowgill

My car was in for a recall on the air bags. The tech broke a trim piece and NO ONE even told me about it. I discovered it when I got home and went back the next day to inform them I wanted it fixed. The service advisor said they would have to order the part. A week later I got a phone call saying they had ordered the part. I finally got word that the part was in, so I went and had it replaced which took about ten minutes. No apologies for damaging it in the first place, no apology for the inconvenience. Would never go back.

Tad Mengs

Last week I got a new 2021 ford edge titanium from ford kitchener, and I had very good experience with Jackson and the financial manager's,

Kelly Parker

Took my truck in for an oil change. Service was timely, professional and knowledgeable. So great to deal with!

Martin De corte

Thanks nick for excellent service, pleasure dealing with kitchener ford

Geoff Foxton-Garner

We just purchased our third Truck from Kitchener Ford and have always been treated fairly. They have given us more for our trade in than I expected. Overall we have had a wonderful experience each and every time.

Denis Fortin

We are very satisfied with the service and updates when asked of Mike the assistant service manager and the mechanic Brian M who suggested repairs to be completed and performed the work himself on our vehicle. The technical notifications were helpful and Informative also. Thanks

Bob Cooke

Great experience with a young and up and coming sales person Andrew T. I purchased a 2006 F150 FX4 which is the truck I was looking for along with excellent value that they offered. I enjoyed working with Andrew he was very professional through the entire deal , my experience with Mike C the sales manager was also pleasant and he stood by his word in getting any concerns I had with the truck repaired before I picked it up , keep up the great work guys when my wife is ready I am sure we will be back for her new vehicle GO FORD .

nayan khunt

I was a pleasant experience with a great team. Really satisfied with the vehicle. Thanks!! David

Lindsay Jackson

My experience here has always been pleasant and professional. They have always done their best to get me in as soon as possible and get my car fixed in a timely fashion. Twice they have worked on my car when it broke down in an emergency and they took away a lot of my stress in those moments. They have treated me with a great deal of courtesy and respect every time I was there. I would definitely recommend having your car serviced here.

Daniel Baverstock

I just wanted to give a big thanks to the team at Kitchener Ford, for being so friendly and helping me get my dream car, also a BIG thanks to Jelena for making sure I got the best deal. again thank you all so much!

Rochelle Pelley

My car had some issues do to a recall. So when it broke down and I called ford they had a tow truck come get it. Free of charge and had the part replaced. It was all done so fast. Within 5 hours. I thought it would take days. The parts still aren't available to fix the recall but I feel like ford will take care of me.

Catheline Brown

Matthew was my salesman and he was awesome. When I changed my mind half a dozen times, he rolled with it and found me what I was looking for. Delivery took a bit longer than I feel it should have, but the truck did arrive. Upon pickup, my truck was not “delivery ready” and I was really upset to say the least. Matthew went above and beyond to correct the problem and to compensate me for the delayed pick up. I’ll totally use Kitchener Ford again for my next truck.

Meli H

Amazing service from all the dedicated staff! David Slessor was our sales representative, he is extremely knowledgeable with a very high level of professionalism. This is our first time buying a truck and we are very happy with our F-150, it is exactly what we were looking for! Our family will be definitely be returning in future to Kitchener Ford!

James Blound

Many problems. 1) Made me feel forced into buying 2) was told problems would be fixed on the used vehicle was not (they actually damaged it and voided the contract). 3 ) was reluctant on returning my deposit then they thought they made a mistake. Threatened to put a lien on my plates or vehicle if I didn’t pay them, while they owed me money LOL. On top of that they did not notify me of the damage and almost had me drive off the lot. If you ask me U Turn ASAP

John Scheffner

There always friendly and helpful.

Tom Schnarr

Work was done timely with no issues

Dan Linington

Darcy and Jelena are great people to deal with! Even in these crazy times they made buying a car so smooth an easy. Amazing service. I will definitely be back. I would give 6 stars if I could!!!

Krysta & Brad Cronin

Just replaced front rotors and pads on my truck during its FIRST oil change since Ive owned it. The brakes were pulsing and not smooth .I bought the previously owned truck at Kitchener Ford in May of this year. Not thrilled the brakes and rotors were serviced in May but NOT replaced according to my records. Now I have an early xmas $600 + bill for them, Merry Christmas. The truck is running smooth now again however and is a great pick up to drive. Thanks for your time. Bradley

Scott Boettger

I always receive excellent service and they are quick to address any issues with the car. The shuttle drivers are super friendly and actually remember me from past trips. Will buy from and service with them all the time.

Nick Rockell

Props to Sarah for great service, especially keeping me up to date with progress.

Damon Wright

Thanks for the great and quick service. I brought my vehicle in late on Tuesday and it was completed by 9:30 the next day even though they were booked solid. A special shout out to my service advisor Michelle, she was very understanding and knowledgeable

Doris Ouellet

The service is wonderful also my sales person : John Morrissey was above and beyond with knowledge and perfection also the co owner was fantastic very helpful and gave me a nice vacuum for my Granddaughter who is studding to be a Nurse .

Julieta Kasy

I am very grateful to Connor for his quick response, help and thorough description of the car and video recording for me personally. I recommend everyone to work with this branch. Good prices and nice staff.

Manfred Nietsch

I was in Kitchener Ford for the first time for service for my F 150,as i had purchased it elsewhere years ago Exceptional service and the vehicle was finished when promised.I'll definitely be back EDIT. For all those reading the owners response below,please disregard his mention of me only giving Kitchener Ford one star.When I was initially asked to review,I tried to delete the email from my mobile phone.Little did I know that I inadvertently hit the one star rating before trying to delete.Instead,my review was published with one star,but no text in the field.Even though I didn't mention anything about Kitchener Ford,the owner still replied,obviously concerned about the low rating.That alone speaks volumes that they honestly care about the Customer.As mentioned earlier ,I'll be back.My guess is they aren't able to edit the initial response. Well back to kitchener ford for a minor warranty issue ,it being a blistered running board.They ordered a new running board,installed it all in an orderly fashion Exceptional service as always

Andrew Pettener

Awesome letting throttle house and the straight pipes borrow the new bronco !

Manjinder Dhesi

Michael MacDougall is awesome person and awesome sales consultant, I been dealing with him for past three and years, he always took care of very well, I would highly recommend his name ????????

Rida Malik

Had a great experience with the team at Kitchener Ford. The staff was very nice and knowledgeable.

Lynn McCabe

Candy provided excellent service, but I have had on-going problems with the transmission, which has been deemed unfixable since 2012. My car has been breaking down since Aug 31, 2020 and they diagnosed it on Oct 5 after I spent $430.00 out of pocket. I picked up my car on Fri Oct 9 & it stalled Oct 10 and the engine light came on again today, Oct 12. I was told by Ford that I would not be out of pocket due to the transmission problem and I am $430.00 out of pocket plus hours of my time off work. Ford asked me to not join the class action lawsuit back in 2015 & they would fix my transmission issue for the life of my vehicle. It too the Mgr Darren 4 days to respond to me, stating he would not reimburse me for the diagnostic test I was charged for. Ford Canada has failed miserably in quality and customer service. I feel unsafe driving my car.

lesley zimbaro

I bought a truck few years ago, my service and the treatment i received was great, which brought me back to purchase my new 2018 ford explorer. The service i had and the kindness i received was fantastic, better then the first time i came in, I am so happy ,I love my New Car, thank you ford Kitchener the staff are incredible....great job

Emily Mann

Excellent service, on time, very friendly! Would highly recommend Kitchener Ford to anyone who needs service for their car!

Mr Masiya

Very friendly and Polite people

Will Roberts

Had a awesome service advisor Charita made experience easy and straightforward.

Alex Alex

I went to Kitchener Ford as a result of preliminary decision towards Ford Focus and good reviews about this location. Andrew Thibaudeau was the person I dealt with. Being the sales person myself I appreciated his let's-get-to-business, very professional approach. We did not waste each other time. This pleasant experience resulted in purchasing a nice 2014 Ford Focus. Should it be some other person, who knows? I highly recommend Andrew to anyone interested in Ford vehicles. Alex

Cori Roth

Worst customer service ever. Bought a new Latiat that was supposed to come with a tailgate step and it was a selling feature for myself. I was promised the situation would be fixed within 2 weeks. That was in mid-March. Since then no real efforts have been made to address the issue despite multiple emails and attempts to contact. If 0 stars were an option I would have picked it. Also 6 months of Sirius Xm apparently expires in 4 and a half ( quicker than fixing a tailgate!).

Roya M.

The people working there are okay. The service technicians seem a little lazy. When I picked up my car the other day The parts that they had opened to do their work was left open when I went to get my car. When I bought my car they had given me papers for another car. I bought a Ford Focus but the papers I came with with were for Ford Escape. But then they sent me the real ones. It would be nice when you bring your car in for a service if they washed it for you Or check the air in the tires.

c 4

read the descriptions carefully and compare the photos to the descriptions. These people present false information about their vehicles.

Jason Yandt

Aidan was very helpful showing me cars. After taking one home to show my wife, I wasn’t what I was hoping. This helped me know this was the right car. I worked with Aidan and bought a different car and they gave a very fair value for my trade-in as well. Definitely worth checking Kitchener Ford / Aidan if your looking for a new or used vehicle.

Omid Sadeghi

Picked up my F-150 from here. Conscientious attitude of staff made it fun and comfortable purchase. Interesting people, you gotta see for yourself... ????

Darcy Mintz

Had great dealings with Body Shop Manager James. He went above and beyond in helping me take care of damage to my front license plate and bumper. The care and attention was very much appreciated.

Steven Schumann

I am from out of town and had an issue pop up Sunday on my 2021 Ford Explorer - I called Monday and they were able to squeeze me later that day. Reception in the service department was fast and efficient. They reviewed the trouble area and walked me through the problem with pictures and explained exactly what they were going to do and how long it should take...service was amazing

Sunny Houmphavong

Jackson made getting a new Truck painless and enjoyable. He was super efficient and streamlined so much. I highly recommend reaching out to Jackson at Kitchener Ford to help you out on your next Ford. #hesawesome

Christina Price

The service adviser Michael Dahmer was amazing. He was kind and went above and beyond making sure that my service experience with my little guy was as easy and quick as possible. One of the other employees even brought my little guy a stuffed toy while we were waiting.

Kimberly Cross

My experience with Kitchener Ford, specifically Michael Dahmer, was excellent. He kept me apprised of what was going on with my car in the shop and was helpful and friendly. He went over my car's 'report card' with me and let me know of possible upcoming work. I like being informed. I don't like surprises.

Sylvia Fisher

Staff very friendly & good fast service

iann rothenberg

This was the best experience that I have had dealing with the dealer! Al was very professional and accommodating to my issues and concerns. Would recommend Kitchener Ford to anyone with out reservation!

The Real Deal

To be honest great service from setting the appointment to repair brought my , car in for warranty repair to be diagnosed and I was supprise then even did the repair within the time frame that I spent , left been happy with repair great service, atmosphere, friendly staff ets

Susan Jenkins

My son purchased his first truck at Kitchener Ford and we had the pleasure of dealing with Ilka Ilunga for the sale. He was polite, informative, and very accommodating. It's always great to deal with a genuine salesperson and Ilka fit the bill! Thanks for a great experience!

Adam Kohler

Bought a Fusion and love everything about it. I loved my 2010 fusion but this car is way better then it. Micheal MacDougall was great with no pressure, Even tho I had went there a few months ago and the decided it wasn't the time to buy yet. And has been there to help out making sure that everything was dealt with after (aftermarket floor mats and rewards program for my sister). I will definitely be telling my friends to go take a look there and talk to him when I hear of anyone thinking about buying a car.

Jeff Hall

I can’t say enough good things about working with Joe and victor at Kitchener. I submitted an inquiry through the site, even though the vehicle I inquired About wasn’t available, Joe went out of his way and found me an even better one at another dealer. Within 4-5 days I was leaving the lot in a new f150. Both joe and victor were professional, courteous and easy to deal with. I highly recommend Kitchener Ford.

Chris MacIntosh

I highly recommend buying a vehicle at Kitchener Ford personally it truly was the easiest experience I’ve ever had purchasing a car I would like to personally thank Jelena Matic & Kurtis Warwick thank you so much you are both awesome people and to the rest of the amazing staff at Kitchener Ford all of you together make dreams happen thank you for your exceptional service.

K7 Apparels

I bought a used car from kitchener Ford and my experience there was the worse out of all the dealerships I've been to in my life. Not a pleasant one. I was glad the minute I got off their lot. I will not return nor recommend kitchener Ford. I am big on customer service and they lack that. I was dismissed immediately and sent on my way the moment I brought something to their attention about the vehicle I was about to purchase. I regret buying my vehicle from them. Buying a vehicle is a big purchase for people whether new or used so I'm not expecting to be rushed away and off. I won't even get into the actual details of what I experienced at that place. It's upsetting. They have got to do better I wish I went elsewhere. Buyers remorse.

Ann Barnard

Great people. Work done by the stated time. Friendly staff.

Mike Walker

I recently bought a used f150 from Adam Lewis for my daughter . He made the experience incredibly quick and simple. Kudos to Adam and the Kitchener Ford team. Mike

Rick MacLean

I had a great experience. Non contact drop off and pick up was great. It was ready when they said it would be. Thanks

Louis Litwiller

The service was fast. Charita the advisor was helpful, professional and very friendly. My vehicle was wiped down inside which made me feel better as well!

Cory Brooker

Purchasing my vehicle at Kitchener Ford was a great experience. Very friendly sales personnel with great support to highlight features of the vehicle and work through reasonable financing options. I would highly recommend this location

Goody

Andrew Thibaudeau is a great person to deal with at this Ford Dealership. He's polite, knowledgeable, and honest. Highly recommended to anyone.

Debbie Clarke

My husband and I recently purchased a Ford Fusion from Kitchener Ford and we are very happy with our purchase. Our salesperson was Sue and she was fantastic. She listened to what we needed and helped us find the perfect car. Thanks again Sue!

Betty Schulz

Efficient service. Thought I might have to leave car. But was told it would only take a hour or a bit less. So I was happy to wait and not be without my car.

Therese Desrosiers

Exellent plesant service advisor Samantha.

Ashley Smith

We recently bought a car from Kitchener Ford. We worked with Bobby Gasselle (Truck Sales and Leasing Specialist). He was helpful, knowledgeable and very friendly. He certainly went above and beyond our expectations. We look forward to working with him again. Overall, we found all the staff to be very courteous and our purchasing experience was excellent. I would certainly recommend Kitchener Ford.

Gary Karges

Appointment for service was fast and the issue with my F-150, was quickly fixed the next day.

Chris Gooding

Personnel took the time to explain some features that I had questions about. Thanks for going over and above love my truck.

Michael Nieman

We are so pleased with the service we received when we purchased our new F-150. We went to pick up our vehicle yesterday morning at 9 am, and standing outside in the frigid weather, was our sales associate Phil. He had the truck running, so it was already warmed up for us! Thanks to Phil for making this a positive experience! Phil took the time to go over the new vehicle features with us. We will be recommending Kitchener Ford to friends and family. Thanks again Phil.

Tony Viva

Service was excellent repaired truck with 2 hour notice Candy great today with

Olya Medynsky

Great service. Courteous. Informative. Friendly. Thank you!

eric keller

Andrew got me into a beautiful new truck. Very professional and friendly. Had a small issue with the truck that was resolved immediately. Extremely happy with my purchase!

Chris Friedmann

The truck needed quick service, I spoke on the phone with Charita, the service adviser. She made sure everything was taken care of and my worries were gone. Great service, every time! They called and said it was ready, no issues, decent price!

Alan Darkes

Professional and fast. Covid safety guidelines met!

John Turple

Work scheduled and completed on time and repairs made with no further issues.

Kristen Letwinetz

Absolutely amazing service from Kitchener Ford. Had some engine trouble during COVID right before my road trip back home to Alberta, but they quickly and safely got me back on the road! Thank you Charita and Cookie, you guys are amazing!

Michael Ayoub

I bought a car from Kitchener ford and we had a good experience with them. Thanks to John Morrissey and the Kitchener ford team we had it so fast and john made everything clear and simple. It was a quick and easy. I mostly care about after sale service which i find it great so far. I call them and they respond so quick. Thanks again Kitchener ford team.

Sabryna Bauer

I had a wonderful experience. Reached out to Doug on Facebook after he made a post. Doug responded asap. Set me up with an appointment to go in. Went in on a Monday, met with Connor who was very thorough. I then met with Jalena who was knowledgeable and quick with her turn around time. Ended up meeting with the team 4 days later and drove off with a new set of tires. I highly recommend doing business with Kitchener ford.

Claire Legate

Literally the worst Ford I have ever been to. Couldn’t find a car we were trying to have inspected and then pushed my appointment a day and then no one would call me back after I called 3 times. This cost me the vehicle I wanted to buy. This was a very frustrating experience and have turned both my partner and I off of Ford vehicles.

Ron Vanderstarren

Very good work fast reliable, and great for this time under covid-19. Much appreciate what was done for me. Thanks Ron.

Cassandra Ryan

Very disappointed in the level of service that I received from Ford in Kitchener. I recently bought my vehicle last October. I decided to purchase from Ford due to the great experience I had with my last Ford vehicle. Between March and May of this year, I went to the Ford dealership 3 times as I heard a rattle coming from the back end of my vehicle on the passenger side. Every time I went to express my concern, I was told that there was no issue and that the vehicle was fine, apparently road tests were even completed. I continued to hear the rattle when I drove my vehicle and knew something was wrong (I'm no mechanic though). I decided to go to a different place in town (a local mechanic shop). Within 10 minutes of my visit, a mechanic was able to confirm my concerns and figured out what was causing the rattling in my car. Now I have a significant fix that needs to be done on my car and of course my warranty is up, which could have been caught sooner if Ford would have taken the time and energy to look to see what was wrong in the first place. This experience will definitely make me question whether I return to receive service from the dealership in the future. Sincerely not impressed and overly frustrated customer.

lily wu

Got my Ford Mustang from here, had Dave as my sales person( he is the best) totally recommend if ur looking to get a Ford.

Cassie Carter

Had a great experience for my first oil change on my brand new ford edge. Very professional and safe considering covid-19. Thank you kitchener Ford!

Jonty Murdoch

I drive out of my way to go to Kitchener Ford but its worth it. The most honest staff I have done business with. Friendly , professional service, especially from Michelle who does a terrific job in the service dept. I will continue to be a Kitchener Ford customer despite the numerous competitors around.

Donald Nantau

I started going to Kitchener Ford for service shortly after I purchased my F-150 pickup 4 years ago. The service and attention to detail has always been top notch. Staff have always been friendly and have explained any issues clearly. I highly recommend taking your vehicle to KITCHENER FORD for service. 5+ ????

Grace Harrison

This dealership suggested that my truck needed two thousand dollars worth of work...that lead to needing more work....salesman said we could trade it in for $2500 to $3000 ...thought about it as it was a big loss and decided to trade it...after telling salesman a couple days later he came back with.... the truck is scrap and worth $500. We were not happy that we had a $2000 service bill for a truck that they now realize is scrap. We offered $30000 plus tax all in on a 2016 F150...sent by email to salesman....no response until I went to service to pay my bill and was handed a counter offer....too little too late....the offer had an admin fee which according to the OMVIC...."all in pricing must include any admin fees" Overall I found Charita in the service department to be professional to deal with and Michael in the sales department to be unprofessional. Grace and Bud.

John Pantoulias

Joe was one the most helpful and caring dealership employees, was easy and wonderful to deal and complete my sale of my truck.

Kate J

Lyle my shuttle driver and Hedo my customer service contact in service were amazing! Professional, friendly and accommodating. Brand loyalty is certainly an aspect of why people choose the products they do, but I believe the most important thing that sets any company apart is the customer service and yours is fantastic!

Lorr H

Love Kitchener Ford! They strive to make car ownership so easy and stress free. My experiences right from point of sale have been amazing! My sales rep, Bryan, was patient, honest and found me the perfect car. The service department accommodates my insane schedule and Michelle is so upbeat and cheerful. Lyle in the shuttle department is a gem of a gentleman! I always feel like I am visiting friends when I visit Kitchener Ford! Thank you and well done!

Niki Ziegler

We just picked up our 2017 Ford Escape last night, and I have to say our experience with Kitchener Ford was great from the very start. Our Sales Consultant Sue Pelley was great. She answered all of our questions and was very friendly. Ali, the Manager, also went above and beyond to make sure we were happy. I will be recommending Kitchener Ford to friends and family. Thank you for making our purchase an exceptional experience!

Paul Kesner

I bought my F 150 from Kitchener Ford in 2016. My sales person was Andrew Thibaudeau. He went above and beyond to find me the truck I wanted. The truck has been great! I had it serviced for the first time last week for some minor issues. The service department was fantastic from start to end. I had my truck back the same day! Keep up the great work, it’s hard to find a company these days who’s focus is still customer service!

Marci Stemmler

KITCHENER FORD LTD. has been there for me, with since I made the purchase of my car in 2015. They have listened and did the work to help me with my issues. I call and the service department is very professional, proud to have me as a customer, the way I have been treated at my appointment/s.

Peter Raschke

Very friendly and courteous and professional.

Helen Simon

The service was exceptional. Alberto took good care of me and was very friendly.

jck2886 md

Service was friendly and knowledgeable. At the end of transition, sels rep took the time to explain the driver console buttons on my new F150. However,because I did not drive the vehicle before I bought it,I did not realize that Ford 300A package does not have power seats.That I guess it escaped my attention when vievig original price sticker.Sels rep didn't reinforced that either (probably took it for granted that I knew it).This should be a mandatory feature of any Ford package (instead of rear view camera - which is annoying).

zed wang

I had to write this review for the General Manager Scott Metcalfe, because his service is truly exceptional and our experience with him has been more pleasant than any other service we have ever received. In January, we were looking to buy the new Explorer Platinum, but the vehicle was hard to find. Scott spent the time getting to know our family’s needs and helping us find the perfect package. It was difficult to locate the car we wanted. Scott not only spent a lot of time on locating the car, but also kept us updated on the progress. Thanks to his effort, our car was delivered much earlier than estimated. We couldn’t be happier. In May, we were involved in a collision. During this difficult time, Scott once again spent the time to sit down with me and went through all the possible options, which was extremely helpful, especially when the insurance companies were trying their hardest to work against us. We were so thankful to have Scott and Kitchener Ford on our side to help us get back to our normal life. Right now, we are purchasing another car from Kitchener Ford to accommodate our family’s needs. Once again, Scott was there to get all the little details right. Over the years, our family has purchased over 10 cars from different dealers at different cities. We have seen horrible sales trying to push us into a deal, we’ve seen managers changing their stories on offers already made, we’ve seen dealers not delivering the car on time…but Scott most definitely has provided the best service we have seen. Every last detail was right and when he is in charge, we really feel like our family is well taken care of. There are very few businesses that I feel confident enough to refer to my family and friends, but Kitchener Ford is up on the top of my list.

Franco Seitz

Fast friendly service. Did the work that I requested without trying to up sell me on other work. Very happy with the service,workmanship and the price. Will be returning with my vehicle for future services and repair work on my 2014 Ford Edge.

Shelley Blanchard

I work in London. I use my truck every day. I had a faulty engine compressor sensor which was a part that needed to be ordered. In order to keep me on the road without losing a day of work, Charita set me up with a vehicle to keep me going. To me, that was above and beyond and so much appreciated! Charita is always patient and accommodating. A great customer service rep and face for Kitchener Ford!

James Loschnig

Dealing with Doug at Kitchener Ford was a great experience for me. Doug was very knowledgeable about all the vehicles and helped me get into the right truck. I am extremely happy with my new purchase from Kitchener Ford. Thanks Doug.

Tim Coleman

Always timely. Good experience all-around.

Suzanne Turner

Employees are doing an excellent job in keeping everyone safe. Next to none closeness with staff. Vechile is sanitized before and after. All transactions are completed outside after car is serviced.

Greg Bojeczko

Charita was great, really nice to deal with and helped out a ton. Really appreciated all the help thank you!

S. Taylor

James Dostall the Body Shop Mngr & his team were so kind and amazing that I need to write this review. I was very upset and needed a quote for my SUV door due to a huge dent from a post, James took the time to not only get the quote but his mechanic took some of the dent out and pulled up the window that was stuck down from the dent! I actually left the dealership feeling like someone cared and made me feel better! Thank you so very much James and please keep being kind, your helping someone!

Cassandra Zimmermann

Picked up my new 2021 ford ranger from here. Such a good buying experience, I have never purchased a new car so I was nervous but Luke was so helpful and friendly. He made the process so easy and got me into my dream truck. He was very good with explaining everything with the truck. When it came to pick up day I was greeted with a big smile and it made me even more excited to pick up my truck. If your in the market for getting a new vehicle I highly recommend Kitchener ford 10/10 experience, and everyone's so friendly.

Melissa A

David Slessor thank you so much for your professionalism and taking care of everything with the purchase of my car - I love it! Everything went smoothly from beginning to end and you went above and beyond what was asked. You exude positive energy and enthusiasm about what you do and take care of your customer. Keep up the amazing work! I highly recommend David!

Sean Garrett

Attention to detail makes the difference. Kitchener ford addressed every concern I had, and let me know the progress of the work throughout each step. I was able to communicate through text which was helpful as I was unable to take a few of their calls at work. Great experience overall.

barry taylor

Had problem with my sun roof, wouldnt shut. They got back to me right away.Book a appointment that afternoon . Ordered a new sun roof motor and got me on the road the next afternoon.Very good service. Thank you to all the staff at Kitchener Ford.

Janet Muysson

Service appointment was prompt, efficient, personable and professional staff and satisfactory outcome!!!!! Great experience. Bruce

Sophie Schmalhofer

Great customer service!

Oliver Klosov

1st time dealing with Kitchener Ford , no issues , our dealer was informative gave us options within our price range. When we picked up vehicle he was there to greet us. Took us through the options on the vehicle inside & out set up my phone. Overall the experience was very good. Thank you Kitchener Ford.

Bill Dwornikiewicz

I had spent the summer on the east coast and was on my way back to Tobermory. Since there were only 2 days remaining in the employee pricing program it stopped to look at F150s. I went to two other dealers who had no inventory and then tried Kitchener ford. They had exactly what I was looking for. My trade in was in Tobermory but they still made me a great deal sight unseen. Thanks Nick

John Fowler

Service agent went above and beyond. Had service completed quik as we just arrived in Kitchener for a Family emergency from Alberta. Thank you so much

Debra Mayer

My partner Dave is not computer friendly and has been bugging me for the past week to help him with this review. We recently purchased a new Ford Truck from Kitchener Ford. The service has been what I have not experienced in a long long time. I felt at respected and valued. I bargained hard a got a deal better than what I was getting in Toronto. The service was outstanding !. Thank you Victor once again for going above and beyond. You know where my friends and family are being referred to . Cheers !

T Tripp

Seriously consider Kitchener Ford for your next vehicle purchase. David S and Victor make up an awesome team and exceeded all of our expectations with the purchase of our new truck. Excellence at every turn!! Thank you and Happy Holidays!

Wes Becker

Al in the service dept was excellent he deserves 5 stars as for the sales dept they are less than helpful my rotars were all rust since I got the vehicle wich caused my brake pads to go and that is considered a safety I pointed it out and was told to drive it and that would take care of the rust so now had to spend 2000.00$ but ya it was a proper saftey whatever! Business should be conducted with honesty and integrity .

richeds1 S

Great experience Everytime.. had a recall on brake and took it in at Kitchener Ford.. and no problems getting the car into the shop.. very friendly and professional service!! And done on time!! Strongly recommend this place!!

Tammy & Jason Parsons

Stopped in last night with a nail in my tire. Now my tires and truck are still under warranty. However I bought the truck at another dealership. Let me just say. They treated me like I bought from them very professional got me in right away. Even though they could not process the warranty they fixed me up quick as can be and my Ford dealer in Woodstock took care of the warranty. I love my F250 and I recommend this dealership as well as Woodstock Ford and Expressway ford. They all treat you like you bought from them. Ford is the way to go. Thank you Kitchener Ford for helping me out of a bad situation Cheers to your amazing staff.

Kassino Koo

Bought a Ford Flex from Mike at Kitchener Ford, he is one of the best sales person you can deal with. Had a small issue with it less then a week later. Scott the General Manager and Mike went all out to resolve the issue right away without any expense out of my pocket. Great people with amazing vehicles at this lot. If you want excellent service and a vehicle at a great price, go and see them, you will not be disappointed.

Megan Kruse

I recently had an airbag replacement due to a recall. While on the phone making the appointment I asked if there was anything new I needed to do due to COVID-19. I was told no just to bring the car as usual. When arriving at 8 am for my scheduled appointment a young employee was zipping through the parking lot and almost took out my car. I then went to give the shop my keys as instructed. Michael Dahmer, one of their service advisors immediately began yelling at me that I cannot come close to him. At this point I was a good 20 feet away still. I explained i was there for an appointment and just needed to know where to bring my keys. I also let him know about the employee that almost hit my car while entering the parking lot. He brushed it off and said "it happens" After all was said and done they called to let me know a small part of my wood trim cracked. They didn't even try to unscrew the trim, you can clearly see the trim was pried off. I know because they left the broken trim in my car. I was told this is a common thing and happens almost all the time. If so, why was a new piece not ordered ahead of time? I had to come in the next day where I was told it would be 10 minutes tops to fix. Made an appointment to come in for 4:30 pm. When I arrived I stood around for 10 minutes while employees in the shop stared but did not acknowledge a customer was there. Finally they took my car where it sat for another 10 minutes. Keep in mind they close at 5 and I was told this would be done easily so I could go about my business. Finally got my car just before they closed. Asked why the new trim was brown when the rest of my cars wood trim was red/mahogany. They would not give me an answer. I now have an ABS recall and you can bet your bottom dollar I won't be going to this establishment again for the recall or any other future repairs. I've also spoken with several autobody mechanics who said that the piece should not have had the extensive damage it had if they had just used the proper tools. Makes me wonder if their maintenance crew knows what they are doing or not. EDIT TO RESPOND TO "OWNER" I was never contacted for a resolution and in fact emailed and called several times after this response and again was ignored. I now called today May 3, 2021 to be told by the New service advisor that the previous service advisor and a few others had been fired recently for ignoring customers and making big mistakes. So why am I now being hung up on by your current employees who admit to the previous mistakes made by now ex-employees. I've now sent a final email to your customer service. I do hope we can rectify this. However it's been 10 months and I'm still being ignored and hung up on.

Kevin Mac Millan

These guys are awesome salesman was great along with manager 1st week out with new vehicle I had a problem with engine and they went way beyond expectations to get it fixed as soon as possible it was not there fault for the issue but still the same I wasn’t put on a list to wait in a line or we will get back to you I give this dealership a thumbs up all the way

Marjorie Ballard

Vehicle was repaired as promised in a timely manner. Service advisor is customer-oriented. Shuttle service personnel were also pleasant.

Marc Rivard

Kitchener Ford is always great to deal with. Every time I go they are very helpful and explain everything that they are doing. I am not very knowledgeable regarding automobile repairs and yet they are always able to explain everything in a way that I understand. I highly recommend them for your service needs.

Jordon

Best place to buy a vehicle. Andrew Tihbaudeau is by far the best sales consultant I've ever dealt with. I've now purchased three trucks from him, and couldn't be happier.

Laura Mandigo

I originally went in for a service engine light. Was told that it was an internal coolant leak. Too make a long story short 3 months later I had my car back. I went in and talked to the service manager part way through about concerns I had and walked out feeling belittled because I was a female. The car rental company was a nightmare to say the least. The only person I can say that was awesome was Hedo. He was always very patient with me. I'm not sure I would ever buy a car from there again

Jeannette H

Kitchener Ford is amazing, I absolutely loved the service I received. Every single staff member is super friendly and always smiling. It's a place that actually cares about my needs and wants. I highly recommend coming to this dealership for any work needed on your vehicle, you will not be disappointed!

Ashkan

I Went into the dealer ship with a 2018 F-150 XLT and wanted to trade it for Lariat. I asked for pricing and to see the truck that I would like which I liked it to be black. I was shown a Black 2019 F-150 Lariat with retractable mirrors and the interior of the truck had two color. This truck was 6.5 box, I wanted 5.5 box. so I was given a price on what I just saw and sat in but in 5.5 box since they did not have it. after I sign the papers and agreed to the terms and conditions, I was told that the truck I was getting was Metallic Lariat. when I got the truck it did not have the retractable mirrors and only had one color for interior, black. I left the truck for them to tint my front windows and was told I was getting a for Edge as a rental. the rental car show up half an hour late and it was Toyota Corolla, I had my daughter with me and we had to be somewhere otherwise I would have not took that rental, If I was a Toyota fan then I would have purchased a Tundra. I just bought a $71,000 truck from this dealer ship and was given a corolla as rental. it is because of service like this that Ford is losing their customs!!! My overall experience with Kitchener Ford was a waist of my time and money, I felt like I was treated as a number. I did not see any service for the size of dealership and inventory that Kitchener Ford claims to have. if you want a dealership that appreciates your business then go to Ridge Hill Ford in Cambridge. I am going to write an email to Ford Canada with the experience that I have had with Kitchener Ford dealership. I suggest you look at any of the other dealerships around Kitchener before making a decision with Kitchener Ford.

Steve Cregan

Excellent service and very speedy.

Janice G

If you're in need of a new vehicle - visit Kurtis at Kitchener Ford! Kurtis provided us exceptional service to get us into the vehicle that met all our needs and was there to answer questions, help us with the truck accessories even after we had driven the truck off the lot! Go see Kurtis, you won't be disappointed with the overall experience!

Lee-Ann Swan

I bought a 2011 Hyundai Accent SE this week and had the BEST time doing it! Jean was AMAZING! I am on a budget and she only showed me cars that were in that budget. She wasn't pushy and she really wanted me to get the right car for me! She made me feel comfortable and welcomed from the moment I walked through the doors. I LOVE my new car and I HIGHLY recommend that anyone looking to buy a car go see Jean Cook at Kitchener Ford! PS. Alyssa was also great and got my financing through fast! I was driving my car 24 hours after I bought it!

julie gosling

I must say I am so thrilled with my new (previously owned) 2014 Ford Escape Titanium Kitchener Ford have the friendliest most knowledgeable staff I have ever met! The entire experience was so fun especially with David Slessor as my sales representative. David was always available when I called and even called me back after hours from his private cell! I'd also like to thank Sandy in the financing Dept as she made the experience stress free! The entire Ford Kitchener staff are always smiling and eager to help. I've never seen such an amazing team. I can't thank them enough. I highly recommend Kitchener ford when buying a new or previously owned vehicle. They have a large selection of beautiful cars great deals and once again friendly fun and knowledgeable staff. Thanks so much David, Sandy and Kayla (reception) the card was beautiful I have already told so many people about your amazing dealership!

Doug Burrows

The sales team was very kind and attentive. Went above and beyond to make sure I was satisfied with my buy. Though I gave 4 stars the cleaning bay needs some improvement. Wasn't happy with the cleaning job on the inside of the vehicle.

Colleen Rose

Work was completed in a timely fashion so no long wait. Never been unhappy with Kitchener Ford service.

Dave McCutchen

I just picked up my third new F150 in as many years from Andrew Thibaudeau. He has grown professionally to be a great representative for Kitchener Ford. His knowledge is very comprehensive with respect to Ford products and the competition. I would recommend speaking to Andrew if you want to buy a Ford in order to experience a fun and no bull transaction! Good work, Andrew!

Cindy Showkenik

Never a good day when you are in an accident and your vehicle isn't drivable. It is a great day when you know that you are in the good hands of Kitchener Ford! Thank you David, Zoran and Ian for putting "Diamond" back on the road looking blingy again!! Thank you Stacey for keeping me in the loop with the progress!!

Morning Start

Outstanding customer service charita!! Thank you so much

Mike Challis

Excellent experience. John and the crew were fantastic. No pressure, made it a pleasure to buy. Mike Challis

Little Light

I am impressed with their customer service. It was very easy to make the appointment, the people were very nice and professional and the service took as much as they said. ????????

Lee Black

Excellent, Awesome , Fantastic. Jelena and Darcy were amazing , they found exactly what I was looking for and they made the whole experience a pleasure. Thank you so much Lee

sara tucker

Best body shop in town! I brought in my 2011 Ford Escape because there was some rust developing above the rear wheels. I was greeted by James Dostall who was friendly, positive, and very professional when it came down to business. He told me a few options on how to deal with the rust and which option was the most optimal. I took his advice and I couldn't be happier. Not only was the work on my car done professionally, the amount of care James and his team provided me, was over the top. The work itself, looks incredible and they did a great job matching the paint (as the paint on my vehicle has faded). James made sure to call me mid week and update me on the car status, estimated time of pick up and to ask if I had any additional questions. He made himself very easy to connect with through out the whole process and accommodated me when I had to switch my appointment time. I will now be using this body shop for all of my car repairs and would recommend it to anyone! Regards, Sara

C 29 (Cam)

Amazing customer service and great staff!

marc piche

Curtious and professional experience Highly recommend this dealership

Ryan Taki

Helpful and informative, especially for first time buyers.

Crystal Thagard

I purchased my first brand new vehicle in January of this year. I got a Ford Escape 2018. The service I received from the time I walked into the door was impeccable. Ford sure knows how to make their customers feel special!

Pam S

I have now purchased 3 vehicles at Kitchener Ford. Each experience was fantastic! They have always answered all my questions and go about and beyond.

Nancy Bencsik

We purchased a used F150 in February 2019. Originally just went to to look, and test drive. We chatted with John Morrissey, what a great person! He was so helpful, answered all our questions. I was impressed that he was so well informed on this particular truck and when I asked about additions, he had answers and prices. Thank you John! We will return and will also send our friends to you!

Laura Laslavic

Staff there are excellent. I got my car in the same day I called. When it came time to pay the bill the service adviser even gave me a break. So very thoughtful.

Carlos Huertas

After visiting many dealers from London to Hamilton, the moment I arrive at Kitchener Ford David Slessor made me feel welcome and gave me his undivided attention, mind you I had never own a Ford truck so I was in the market for any truck, but the customer service that David provided was what help me make the right choice to obtain my new truck. the best part was that not any given time I fell like I was been up-sold or pressure into buying anything I did not want or needed, I told David what wanted and with high efficiency got the right truck for me right away. so if you are looking to buy a Ford, go to Kitchener Ford and their friendly staff will be happy to help you and if you want the best sales person in my opinion, ask for David Slessor. Also want to thank Neeten Makwana for making the painful part of buying a car nice and easy, great financial service by him.

Richard LaCroix

Very fast and friendly.

Shawna Alemu

Had 2 visits to the Collision Center and had amazing customer service. So friendly and helpful. Showed me where to get cheaper parts and gave me a good deal on my repairs. Fixed my car in a timely manner. Nice to kids too. One of the best experiences I have had in an automotive shop.

Doug Armstrong

I recently bought a used 2015 F150 and couldn't be happier with my experience. Aidan was great to deal with. He was knowledgeable about the truck and its history. I didn't feel any pressure to buy or add on any warranty that was offered. Aidan and the business manager stayed well past their closing time to go through the purchase and trade in process and I never felt rushed. When I asked to move up the delivery date by a day, they had no problem accommodating me. They even put brand new tires on it! Thanks for a great experience!

Kent Barrow

Good service took a professional approach during the holidays

derek byrne

The service people were very courteous and polite, Allan told me the service would take 40 mins and I was ready to go in 40 mins. Highly Rated.

Kim Stockie

At Kitchener Ford I met by Doug the salesman who was able to answer all the questions and more I had about the F150 that I wanted to purchase as well as get me out for a test drive which led me to purchase the truck. Sandi who did all the follow up work in back was very friendly and very knowledgeable about the truck as well. I would definitely recommend Kitchener Ford to my family and friends.

Robert Mulrooney

It was a great experience from when I arrived until the bill was paid . All the question that I asked the service advisor (Charita)were answered with no hesitation. Very professional in every manner from the free alignment check to the repairs to my vehicle. It was an awesome experience and wouldn't hesitate to take my vehicle back in the future . Great job Kitchener Ford employees .

Angus Cunningham

Service was booked easily with little lead time. Service was quality and done quickly. The waiting area was well organized, clean and safe from close contact. Price was very reasonable. I will continue to use Kitchener Ford service.

jim yates

Hi like the people that work ther thay make my feel at home ther a good teem and know ther work

Kelly VanMeenen

Looked and looked for a ford f 250 .Jackson reached out to us,found the perfect truck for us,and hooked us up with Conner who showed us the truck and sold it to us.gave us great trade in value on the old truck!! We love our new truck its beautiful!! Thank you Jackson and Conner!!