Reviews of Kieswetter Mazda (Car Concessionaire)

K L

Excellent service

Heejung Adele Cho

The service was good. However, after the car wash I noticed that the license plate in the back of my car was damaged. I took one star out because of that.

Harvey Cross

I met Trisa and the team at Kieswetter Mazda after an unfortunate confrontation with a deer. I was treated with the utmost respect and professionalism through out the process. Attention to detail and customer service was evident at every step. Not to say the very pleasant demeanor throughout the deal. I will certainly recommend Trisa and the team to all that asks

M K

Mark was a great help in purchasing our 100th anniversary edition mx-5. They took us through all the steps and had us in a beautiful car within a week. The entire team at Kieswetter were very professional and helpful in answering all our questions. Thanks so much and I look forward to purchasing another Mazda in future.

Greg Eller

Rob was great and provided me with the information needed. Appreciated the honest conversation.

Kieran Peacock

I have been getting service from Kieswetter Mazda since I moved nearby. Never any issues, always ready to help me maintain my Mazda. They treat me as a preferred customer and never try to take advantage with hidden fees or unnecessary repairs. Their service management is as customer facing as you can get and approached me to make sure my needs were met.

Mr k

Went over at a saturday and was given a test drive at once even though they were busy. 5 star. Update went last Saturday in the morning and guys were very nice to me and without hesitation gave my brother a test drive. Overall very nice.

Jean-Pierre De Jesus

This Dealership is AMAZING!

Geoff Milne

Nothing but good things to say about the overall customer experience

Fitore Aliu

I had a plesant expereience with Kieswetter. I left them with my car to fix my bumper,and was given a rental car.They not only did a great job with fixing the bumper, but they detailed cleaned it, and found some of my lost jewlery and lef in my car. This meant a lot! I am very happy with the great customer service and they are very trustwothy!

Jason Buchnea

A very pleasant car buying experience at Kieswetter Mazda. The team went above my expectations to ensure that we were taken care of. Everyone involved made us feel welcome and we were not pressured into anything. Craig, who was our Sales person, was helpful in coming up with solutions to accommodate our requirements. I fully recommend going to Kieswetter Mazda to purchase your next vehicle. The Mazda line-up is fantastic and the team here fully compliments the vehicle offering.

Troy Hoerle

Another 5 star service experience today at Kieswetter Mazda ! Service Advisor Rod Henry did a great job explaining the work performed on my Mazda3. Professional and courteous !

Andrea K

The staff at this Mazda Dealership are helpful, efficient and hardworking. They replaced the batteries in my key fob and did an oilchange quickly. Thanks for the service!

Jamie Zhang

We recently bought a new red Mazda CX-9 GSL at this location. Our sales associate, Sean McDonald worked very hard to locate the specific model we were looking for. He was kind, enthusiastic, and had a great sense of humour. Overall extremely helpful staff that provided a lovely customer experience. In the future, we will definitely come back to this dealership.

Jerome Smith

I recently bought a used car there from Trisa she was super helpful and knowledgeable about the car and was able to answer any questions I had and made the whole process very enjoyable an overall very pleasant and professional experience

Courtney Tripp

I went for a service appointment today at Mazda in Kitchener and the service team was extremely friendly and very helpful! The service was fast (under an hour), and they gave me a complimentary car wash and battery test with my appointment! The price was exactly what I was quoted over the phone. No extra fees upon checkout which was fantastic! They are also extremely clean which is lovely to see during these uncertain times of Covid. I’d definitely recommend their services and I’ll be back for my next service!

Marta Borowska

Love coming here! Wayne is the nicest person ever and the receptionist is always great at redirecting my calls. Kim is also fantastic and goes the extra step, just like Wayne. They care about you here and want to make sure you are satisfied. Always a pleasure getting the car serviced at this location. They just redid the waiting area it’s a lot nicer. You can charge your phone or do work while you are waiting and there are some TVs up. There is a Keurig machine but no dairy milk alternatives.

Mihaela Sarbu

I had a great experience as a first-time car buyer at this dealership. Mark was super friendly, knowledgeable, and understanding from the first time I spoke with him on the phone to set up my test drive. I got a great pre-owned car at a good price, and never felt like they were trying to push me to pay for unnecessary extra things. He actually informed me of a rebate I didn't even know I could qualify for. All my questions were answered in a very professional manner. I'm happy I found my car here because my family has had Mazdas for 10+ years now and I'm glad to continue!

H. Smith

Fiendly staff, I feel like I'm treated fairly and they explain all the recommendations they make.

ALH17

Absolutely amazing experience! Within one week, I was able to secure a vehicle and get it delivered out of town for no extra cost, and I didn’t even have to go into the dealership, which was particularly appreciated during these times of physical distancing. Really kind staff and such a smooth experience overall!

Brigette McCabe

Had an amazing experience here, Al was a gem! Service was always friendly, polite, and laidback! They weren't pushy and laid out the information clearly for us. We drove from Toronto specifically to go here. Wouldly recommend and will be back for future purchases.

Paul Moon

We had a very good experience with the sales rep Brooke. The only thing which I wished they had was a coffee machine for the customers :).

Caitlin Coward

I’m very happy with my new Mazda purchase and I have to give credit to my wonderful saleswoman Kim Fitzgerald! Not only was she knowledgeable about services and products, but she worked hard to get me a vehicle and price I would be equally pleased with. She was never pushy like many salespeople I encountered at other car dealerships and was upfront about everything. I would highly recommend her and Kieswetter to anyone looking for a great experience and service when buying a vehicle!

Sean Dermott

Outstanding service today! I cant say enough to how friendly and amazing everyone was. I felt very safe in the waiting area with proper social distancing measures in place and everyone in masks. I saw surfaces being sanitized while I was there so I can even attest that the signs are also true. Thanks guys for removing one anxiety from my day!

Jill Snider

We have been loyal Mazda customers since 2004. We have both purchased and leased vehicles with great satisfaction. The staff is exceptionally friendly and I have discovered some common interests over time (eg, love of animals). I very much appreciate that the staff in the service department spend time with me to make sure I understand what my car needs and how long it will take. Covid-19 has presented some challenges for everyone. The staff at Kieswetter have gone above and beyond to make customers feel safe. The waiting room is extremely well organized, with more than the requisite distance between people. Other safety protocols like hand sanitizer and bagging and cleaning keys are very much appreciated. We are a satisfied Mazda family and appreciate the great service, friendly staff and quality products at Kieswetter. Thanks to all of you for your part in our customer satisfaction.

Maria Taylor

Took my vehicle here, a recently purchased used mazda cx 9 for the first time today for maintenance. I was so impressed with the service. Staff was very professional, knowledgeable and patient answering my questions. Everyone I interacted with went out of their way to be genuinely friendly and helpful. The high level of customer service today was impactful. I will definitely be back. Thank-you for the free car-wash too.

Tawkir Rahaman

Excellent staff, awesome service and perfect environment. Went for my first ever service for my first car and was very pleasantly surprised. This is a very beautiful dealership. Makes me feel like i am in an audi or bmw dealership. The staff members are very professional. I am not doing my servicing anywhere else but here in kieswetter Mazda. Me and my dad we both own mazda 3 2018 and 2020 and he is very very happy with their service as well. Keep up the good work guys????????????????

Momo Abdulhadi

Your staff needs more training on how to deal with customers.

Oonagh Vaucrosson

Staff were very efficient and dealt with all the concerns I had of my vehicle.

Mark Welsh

Thorough, prompt, and friendly service on my car (oil change, annual maintenance, etc). Don't often get the sense I am upsold on any service.

Abraham Lee

Very impressed with their professionalism. Brooke and Craig were very helpful in finding me the right vehicle within my budget. The condition of the vehicle is great, and I would recommend this dealership to anybody, especially first time buyers.

Daniel Gioranelli

Got one of the best experiences i've ever had in a dealership. I am specially impressed with how concerned they are with the pandemic. They are following all protocols and sanitizing everything. Special thanks to Sean, who went above and beyond to provide us with an exceptional service. He is very supportive, very knowledgeable and gave us all the attention we could ask for!

Chris Frendo

Been buying and servicing our cars at Kieswetter Mazda for over 17 years and every experience is always a positive one that keeps bringing us back. Just a professional and welcoming environment all round! Thank you.

Kevin & Carol

Big thanks to Service Manager Dave Schleicher for a last minute appointment on my vehicle. I really appreciate your help!

Furrukh Khan

Great Customer Service....

Sean Kontkanen

Got a hand wash of my vehicle for a great price. They were very curteous.

Rob Walters

Really great auto dealer. Sales staff are upfront and honest. Service department is reliable and professional. Overall I would have a hard time convincing myself to get any other vehicle besides as Mazda in the future. Their newer models (2014 onward) are absolutely bullet proof. The brand itself is far removed from their days with Ford.

Gwummy & Matt-chan Reviews

Been coming to this dealership and service center for the last 10 years. The team here is friendly, prompt, knowledgeable and always honest. I would absolutely buy from them again in the future, and would recommend anyone do the same.

Dave&Helene Gawlina

Great service as usual!! Car was in and out of the shop in under the estimated time and the work done was clearly explained at the end. Staff are very friendly and knowledgeable...main reason why I keep coming back to Kieswetter Mazda!

Tracey Johnston-Aldworth

I purchased my car and also use Kieswetter for all of my car maintenance .... the service is friendly , good service with reasonable rates.

Bourne - Jagt

Excellent service. Top notch.

Chris Edwards

Tim was excellent and a lot of help making the process simple and stress free. Visited for car repairs and they were taken care of promptly and the vehicle looks as good as new. I would recommend for fellow Mazda owners! - Matt Mortimer

Waroski Costontinov

Great service, they make you feel comfortable and always making sure you have the best service and experience every visit.

Paula Gordon

I am always amazed by the service I receive from the staff at Kieswetter, from the sales to the service department- they are all exceptional!! Thank you!

James Black

Since we moved to Cambridge we have been to Kieswetter Mazda several time to service our Mazda 3 and have always been impressed with their professional approach. Their work is exemplary and always courteous. They have been particularly careful during the pandemic and that is much appreciated.

Manish Datt

They are competitive in pricing. Sales guys are friendly and helpful. But Caution! Never sign a purchase agreement these are final (don’t expect any out of curtesy expectation like other dealers who let you come out of sale agreement, they can be cold toned on that part). I know its by law sales are final but out of curtesy they can let the customer to make his decision and handle the situation in better way. I think that will represent Mazda better. Overall, experience of purchasing was awesome sales representative Al and assistant manager Craig were awesome. Even Al helped me with performing my customary rituals despite of rain. Thank you.

Maurice McNamara

Very efficient, pleasant, affordable, punctual, and professional.

Hitali Singh

I had an Amazing experience at Kieswetter Mazda! Especially Trisa, she went above and beyond; she was very friendly, knowledgeable, took the time to explain all the features, and answered all my questions even the silly ones. This was my first time buying a car and she was very patient and warm. She was as excited as I was about my big purchase.

PRINTO J CHERIAN

I went to the body shop, Tim helped me to do the best reliable solution to fix my wife's car. He took time to explain what was going on the vehicle, send me pictures which explains a lot and did the best for my wife's car. This is the second time I had a great customer service from Keiswetter Auto Body Shop. Thank You Team.

Vesna Mi

Front desk always very professional and polite :) great customer service !!! Love the shuttle service as well :))) love Mazda zoom zoom

Ryan Hoy

I always enjoy excellent service from everyone at Kieswetter Mazda.

Adam Amaro

Hands down the best Mazda dealership I've been to!

Lori Trumper

Kieswetter Mazda's service for repairs and maintenance is great as well as their sales service. I currently own my second Mazda that I have leased through Kieswetter and I am very pleased with the staff, service and support I receive from this dealership.

Gavriel Maymon

Great Service, Friendly Staff Already 5 years for us.

VIGNESSH BASKARAN

Very Quick service to the customers. Gone for fixing my rear bumper, they have fixed the car with brand new parts with very less time and also good service inspection.

Steven Ngo

I recently bought a manual 2015 Mazda3 hatchback from Kieswetter Mazda and have had a blast with it since--it has great fuel efficiency while still having more than enough power for passing, and it handles surprisingly well. Kim Fitzgerald was an all-around excellent sales rep, especially with answering countless questions, giving helpful advice, and even bringing up inventory that hadn't arrived to the lot. I would highly recommend visiting Kieswetter Mazda if Kim's level of service is the standard. Also, the coffee in the service department is amazing. Thanks again!

Jenn McDonald

I bought a CPO vehicle from Al Holliday. From my very first trip to the dealership I knew I would be comfortable doing business with him. Al was knowledgable, friendly and professional, and he kept me informed throughout the whole process. Al went above and beyond to help me find a vehicle that I loved and was happy with. Would highly recommend Kieswetter Mazda when you are looking for your next vehicle!

Eunice Alonyo

Had a good experience buying a new Mazda 3. Trisa was very kind and helpful. If you are looking to talk to a nice salesperson ask for Trisa!

Nick Maldonado

Highly recommended if you want to see all that Mazda has to offer. I bought a used CX-5 in April 2019 - upon walking in, Craig listened to my speech about exactly what I was looking for (being a Mazda 3 owner before this), asked a few questions, and immediately had several recommendations that were spot on. He was great to deal with and all the staff in service share the same positive attitude, ensuring you have what you need to be comfortable while waiting, and that you leave feeling good. The service area is bright, clean, Sarah's cookies are great, and the space is conducive to getting work done if you have to stay. Thank you for continued five-star service!

Rachael Hann

Flawless experience at Kieswetter buying my new CX-5. Andrew in sales was fantastic to work with. I appreciated his extensive knowledge, patience, and the superior customer service. The entire process was easy, hassle free, and executed perfectly from start to finish.

Keith Bridge

I would highly recommend purchasing a vehicle form Kieswetter Mazda. Trisa our sale rep. was very courteous, knowledgeable and professional . She helped us find the perfect CX5 we had been looking for. My wife and are very happy with the vehicle and the sales experience that Trisa provided!

Bob Billyard

Rear brakes on Mazda CX5 require replacement at 32 k km. $750 bill!!! No thanks!!! Complained to Mazda Canada, nothing.m don't buy Mazda

Natalie Gait

Incredible staff! They went out of their way to service my vehicle and were fast, efficient and friendly. Completely made my day! Thanks everyone!

Gabriel Keane

Staff extremely knowledgeable on all vehicles, went in and test drove a few, sanitized everything before and after, extremely happy with the service overall :)

mrninjaturtlefence

Been coming here for service for years now, always a positive experience and no unnecessary/hassles and the best prices.

John Lloyd Bernas

I really had a great experience with all the staff at Mazda, Trisa was so professional and she really helped me with the car that I wanted. She's very pleasant and accommodating two thumbs up to her. The rest of the staff was really awesome. Looking forward to making business again with Trisa and Kieswetter Mazda.

Katherine Hodge

I have been dealing with Mazda for around 3 years now and am very happy with the service I receive.

Samantha Kudoba

Trisa, Marney and Al did such a great job at assisting me through the process of purchasing my first car! The entire process went smooth and I felt very taken care of. Would definitely recommend Kieswetter Mazda to anyone looking to purchase their car :)

Mohammed Tawhed Parvez

Kieswetter Mazda Kitchener is just great! Today I have done my schedule Mazda vehicle service here today. Right after my service, while I was driving back to my home I felt like my car became new! Staffs are generous and kind. I found them very helpful and knowledgeable. My car never been smooth like this before. I am just happy. Thanks to Kieswetter Mazda for their outstanding service.

Sylvie Giroux

Always receive professional, courteous service

JD Economics

I would like to recognize Wayne's job for his great kindness and professional service provided. I called about my Mazda 3 screen. He was very kind and set up an appointment to do the car service immediately. Not only they changed the screen, but also checked my breaks and battery at no cost. I can tell they are very professionals and you can rely on their service. It's great to know there are people providing a great service like them. Thanks a lot!

Shawn Kazubowski-Houston

Quick service... transparent. Thanks!

Jossin Joseph

I had a visit at Kieswetter Mazda ,3 weeks ago to test drive the 2021 CX30. Against my plans to look at the deals and go home and think about visiting other dealers to compare the deals, I agreed to the deal on the same day itself. My dealer Trisa won’t let me think too much and presented me the best deals on the first day itself.You may think I am weak in negotiations, Yes I am and the friend who came with advised me that the deals gave to me were really good. She explained all the costs clearly to me and replied quickly whenever I have a doubt... I recommend Trisa to anyone who is going to visit Kieswetter Mazda. The place was maintained well and the Covid-19 protocols were followed properly. Thanks to Trisa,business manager Marney, and Kieswetter Mazda for choosing my first car and delivering it quickly. You guys earned this good rating on Google with your customer service. Keep up the good work.

Steve Henry

First time visit to look over a used vehicle purchased elsewhere and I was very impressed. Got me in quickly, performed the tasks required in a timely manner plus a free car wash. Not a single up sell from a very knowledgeable, friendly advisor. Two thumbs up ????????

Robbie Edwards

Have been helpful and great with servicing my Mazda6

Mavrick Laakso

I bought a used vehicle from Kieswetter Mazda after only having viewed photos and emailing with employees. The car is fantastic, exactly as advertised, well priced, and the salesperson was great.

Cole Atkinson

Always a pleasure dealing with Kieswetter for the regular servicing of my Mazda 3!

WingKi

Excellent service. Courteous staff and timely service.

Chaoran Wang

Been servicing at Kieswetter for 7 years, super friendly staff who makes a very welcoming experience every time I visit. From dropping off the key to getting your vehicle back, the entire experience is very smooth and transparent. Kudos to the team for the fabulous effort to keep both the staff and customers safe during this ongoing pandemic, whether that's staying in the lounge or using the contactless service. You can trust this team to take good care of your vehicle, highly recommend!

Werner Hohn

Staff is always helpful, efficient and courteous. Great dealership for your automotive needs.

Rick F

We have had great experiences with Kieswetter Mazda (Kitchener Ont) sales and service. Service has always been completed on time. The service department has a number of good safe COVID precautions in place. Better to be safe than sorry ! This last visit we purchased new snow tires and rims (pressure sensors + hubcaps too) for our Mazda3. Our purchase was based on a pamphlet sales offer I received from them on a previous service visit. I checked the pricing at other places and was surprised to find that Kieswetter price at worst was still a bit lower than the other lowest price I could find. So a great price PLUS this way I got all original Mazda parts (beyond the Michelin tires). The process to make an appointment was fast and painless. I arrived on time, and the work was completed within 5 minutes of the promised time. The end price was exactly as advertised and quoted again prior to starting the work. The service staff was very friendly and helpful. Every time I have had our car in for any kind of service, they have always also washed my car for no extra charge (nice touch!). I made this review voluntarily after receiving an email request from Kieswetter Mazda asking if I might comment on my recent service experience. None of our family and/or friends work for Kieswetter or Mazda. This was our first Mazda and we are pleased with our purchase and after sales service from Kieswetter Mazda.

Adam Dixon

Just had my third service on my Mazda 3 done today. This dealership constantly goes above and beyond my expectations. Rod, in service was an absolute pleasure to deal with today. Buy a car from these guys if you like being taken care of.

importracer 11

Great sales and service teams!! Very friendly and helpful.

Zhening Zhang

I bought my 2021 CX5 here with the help from Al and Craig. Al has been very helpful and responsive during the buying process and got me a good price. Great buying experience. Strongly recommended!

Colin Halyk

I bought, kitted out, and now have had first service on my 2021 CX5 and I really could not be happier with a dealership that I have been with Kieswetter. They do everything they can to make you feel welcome and make sure you get what you need and understand everything that's been done or needs doing. The sales and service staff are all friendly and professional and know their stuff. The facility is clean and modern and full of nice Mazdas to look at. And I love the vehicle itself.

omar said garcia

Great service; from the first phone call they did their best to offer me support and clarify all my questions and concerns. I totally recommend this place to friends and family, they made me feel welcomed and safe. Reply

sandeep sandhir

Very friendly staff and amazing service. Strongly recommended. Very helpful staff.

Balazs Igli

Very thorough and consistent experience. I really like that they always explain exactly what they found with my vehicle and the reasons behind needing the fix. At that point the decision is mine, but i have all the facts i need. Always very courteous and professional. The lobby area is always very neat and clean and they follow excellent COVID-19 procedures. I am happy to have my vehicle serviced here every time.

Tyler Knobloch

This past weekend I replaced my daily driver with the help of the amazing people over at Kieswetter Mazda! My old vehicle had over 400,000km and didn't have long left. Their friendly and helpful staff, particularly Trisa Kapetaneas (Sales & Leasing Consultant), got me into a great new vehicle as fast as possible! Moreover, they got me into the right vehicle for me, a vehicle I had been wanting and recommending to others for years...the Mazda CX-5. Kieswetter Mazda has absolutely gained my customer loyalty, and I know that many years and many kilometers down the line, I will be back for another new vehicle. If you are considering a new car or SUV, I highly suggest you give Kieswetter Mazda and their superb staff a visit! You won't regret it!

Tika Pradhan

Best customer service. The location also makes you feel like you are a valued mazda customer

Tiffany Costa

Trisa Kapetaneas was our sales rep and she did a fantastic job. She guided us through each step in the buying process with grace. She was quick and attentive to our needs, flexible and adaptable to our preferred schedule, very detail-oriented, and did it all with a smile. We have always enjoyed and appreciated the customer experience at Kieswetter as my boyfriend also has a Maza from this dealership. Thank you for the amazing work!

Grant Movold

Had some collision work done recently. The work was quoted promptly, our rental car was arranged quickly, the work was done before the expected date. Overall, definitely exceeded expectations. Very friendly and professional to deal with. I would recommend them without hesitation.

Mike Page

Trisa was amazing to deal with in my new 2021 CX-5 purchase.

Christine Reid

Exceptional Service, cleanliness.

Harold Russell

Efficient service appointment, questions answered, a little extra effort applied!

Rebecca Patten

If you're in the market for a car, I recommend seeing Product Advisor Bill Roach who helped me with my Mazda CX-3 purchase in November 2019! Super friendly, and knowledgeable, and he really educated me on how to assess my vehicle needs and plan for the future. Great experience with Bill, and I have been very happy with my purchase since!

Adam Peters

Very good experience here purchasing a used Mazda. Felt very comfortable and confident through all of it. We love our new (used) CX-5. Great job by Trisa!! Highly recommend.

Hugo Croft-Levesque

We bought a certified pre-owned vehicle from Kieswetter Mazda in May 2021. The buying experience was made really easy by the great attention to detail of our salesperson - Trisa K. Additionally, the car was delivered in perfect condition, with all the required maintenance done, as well as brakes and tires replaced. They also showed great transparency in working out the value of my trade-in and made it very easy for me to prepare everything I needed to prepare between purchase day and pick-up day.

Rhonda Cummings

We had a great experience at Keiswetter Mazda over the last couple of weeks. Their Covid-19 protocols made our family feel safe while we shopped and test drove. Trisa was professional and accommodating, gave us the time and space to make decisions and was able to answer all of our questions. The sale and pick up process was seamless, and our car was delivered in pristine order. We are tried and true Mazda owners, this being our 4th new car purchase, our first at this dealership and hands down, the best experience we have had. Thank you to Trisa for her time, patience and knowledge. We definitely recommend Keiswetter Mazda!

Ernest

Had my 2013 Mazda 3 Hatchback in for oil change and maintenance. Just purchased the car 4 months ago so this is the first time I had it serviced. They changed the oil and informed there were no outstanding recalls but the drive belts should be replaced. Had them replaced as recommended. Efficient service and no pressure to have extra maintenance service.

Easy 3.9

---------------------------------------------- Thank you Harold and Dave who try their best to explain the situation and help me out

Alan Chan

Best experience yet! I recently bought my dream car here (2011 RX8) and I can tell you they have now raised the bar so high, I can imagine normal dealers can obtain. To date I have not been to a dealer that has the best Covid protocol in place where I actually feel safe! I have been in for service with my Lexus dealer in Mississauga and they are no where close to Kieswetter Mazda! Kudos to you guys. I am sure if I am in the market for another fun car, I will be making the drive out to you guys!!! Well done.

Kim Schnarr

I've been going there since 2014 and very happy to say I'll never take my car any other place. They are all very friendly and cater to all your needs and go beyond what's needed to be done. Tim is the guy that always takes care of me and i can't say enough of how he makes me feel that he'll take car of all needed and more. Carstar is the best in town and if you've never been there be sure to check them out. Thank You Carstart I'm a very happy camper... Kim Schnarr

Matt Carvalho

My wife and I purchased a new Mazda CX-5 back in December, we dealt with Kim Fitzgerald. This was our second time buying a vehicle from Kim and Kieswetter. Can't say enough great things about our experience. We had called before heading to the dealership knowing we would be buying a vehicle. We spoke about our budget, what we were looking for etc., after test driving the CX-5 we knew it was exactly what we were looking for. In terms of purchase and numbers, there were no surprises when working out our payments. Everything was crystal clear, there were no hard sells for different incentives, insurance purchases, packages etc. Kim and the rest of the team were great to deal with, they delivered on time (a few days before Christmas), we would definitely go back again!!

Odete Gomes

Dave and Rod in service are amazing. I have been a customer at Kieswetter Mazda since 2005. I can honestly say I have received 100% service each and every time I have been there . I drive a lot so I service my car a lot. I highly recommend them.

Simon Cant

Excellent Service. Friendly and helpful staff. Clearly explained prior to commencement of work activities to be undertaken. After the Service, provided detail explanation of work done, and status of car. Would happily recommend Kieswetter Mazda Service Centre.

Noel Hudson

Excellent experience dealing with Kim Fitzgerald on the purchase of a 2017 CX-3! Very thorough and personable. She went the extra mile (1.6 km) to make my trade-in work and even sat with me in the car for 20 minutes to explain instrumentation and set up all my onboard computer preferences before I left the lot. I highly recommend her as a salesperson!

kedar nath

One the worst place.... My car was having some trouble and I explained them all and got an appointment to service. They have not done anything and told me that they completed all the work. Even the washer fluid and tyre air pressure was not done. I recommend the user not to go to this service centre. Please find some other mazda service centre to get ur car serviced properly. Hope this will help you.

Alina Duculet

Great customer expirience, very knowledgeable and friendly staff. I bought a new car here 3 years ago and only came back here to do all the maintenance since I am so happy with their service. Thank you!

Briana Zur

I have been receiving service at Kieswetter for over eight years now and can happily say that each and every service visit has been a pleasurable experience (except the bill sometimes). The staff are knowledgeable and courteous, and strive to be the best that they can be. I highly recommend this dealer and have been extremely happy with our Mazdas.

April Joy Merza-Mandadero

Always had a pleasant experience with my visits here. Representatives are always welcoming. When they recommend services, I never felt pressured. I Contacted them about my foggy headlight case, and the manager, Dave gave my car a complimentary buffing! Thank you!

James Adams

Always courteous professional service. I love they give you a complimentary car wash every time. Even if it's just for a standard oil change.

Dave Thomas

Our Mazda3 was in a collision and my insurance company advised me that I could take it directly to my preferred body shop which was CARSTAR at Kieswetter Mazda. Tim at CARSTAR was able to appraise car right away and told me that he would deal with the insurance company. He called later in the day to say the repair had been approved and that they could repair the car right away They also arranged they would have a rental available when I dropped car off. The car was repaired and ready to pick up in 3 days. The repair was perfect, the car was cleaned inside and outside and sanitized. They even kept the key in a ziplock bag the whole time they had car. I was told the repair had a lifetime warantee. This is the second repair I have had done in this shop and both times I felt the service and quality of the work is outstanding. I would recommend this shop

Karem Orellana

What a fantastic team at Kieswetter Mazda!! Al was amazing, he listened to what we wanted and got me not only the vehicle I wanted but the color I wanted!! At a time when vehicles are scarce he went above and beyond to get us the perfect car! Thank you so much to the entire team. If you are looking for a car, highly recommend this dealership by far one of the best experiences I had buying a vehicle!!

theresa visser

This Mazda is always great. On time, efficient and great customer service. Pricing is a little higher, but worth it.

S Schultz

Good quality service - fairly on-time (they ran a few minutes over), excellent environment & good care during covid lockdown.

Steven Henrikson

Prompt, knowledgeable service. CX-30 a great car to begin with! Everything helpfully explained to satisfaction. Cheerful atmosphere - sign of a good workplace!

E.E. B. I.

Definitely I will not recommend this dealership. They charge you arm and leg for service, telling you one price on the phone, at the shop different story and high $$$ charge. Very unfriendly stuff.

Remi Omo-olaoye

Tony! Tony! Tony! He's the guy to ask for at Mazda Kitchener. Polite, knowledgeable and professional. I always wanted a Benz but since I bought the Mazda CX-9, I don't want to ever drive any other car. I will always choose Mazda because it's reliable, beautiful, gas efficient and gives me the biggest bang for my bucks. Plus their customer service is ????????????????????

Nancy Anjos

I have bought two vehicles from Kieswetter Mazda and have serviced my cars there for over 10 years. They take really good care of you there and eventually become family!Great service and friendly staff!!

Doug Kirton

They had a look at my dead battery late on a Friday afternoon even when they were fully booked, fixed it and saved my weekend. Thanks guys, very much appreciated.

Ju Zett

I would highly recommend Kieswetter Mazda for your service needs. Staff are knowledgeable and friendly. Had a synthetic oil change and prices are comparable to other auto shops out there, plus they provide you with a Vehicle Health Check Report!! I love my Mazda and I know Kieswetter will take care of it!!

Laura Dolman

We had a fantastic time with Brooke at Kieswetter Mazda. Looking to buy a new car to fit our growing family, Brooke took the time to go over everything patiently with us and really explained why Mazda would be the best choice for our family. She was knowledgeable, kind, friendly and really cared about helping us. Both her and Kim made us feel right at home. We could not have been happier with the choice we made to buy our new Mazda from Brooke and the Kieswetter team! Thank you so much!!

Jay Lepoudre

The experience that I had at Kieswetter Mazda was by far the best. My sales person Al was awesome, he really knows his stuff. You have a question he has a answer. With the no haggling pricing the process is quick and easy. Thanks again Al for all you did for us????????

Christina Kardol

Very accommodating to fit in an unanticipated repair while I waited. Appreciate their flexibility and professionalism.

Tajinder Kalsi

Completely satisfied with customer service and the Service Manager is extremely helpful.

Johanna Lukas

The service has always been excellent, staff is very friendly and helpful.

Jonathan Trink

Absolutely amazing place. Extremely kind, great price, quick service and an outstanding job on the repair! So happy I went here to have my car repaired.

Joe Cvitanovic

Changed the rear rotors and pads on July 21st. After 16,000 of highway driving the rotors are showing irregular creasing and damage. The warranty covers up to 20, 000km (so its still under warranty). Met with service manager Dave. He wouldn't acknowledge that rotors are showing disproportionate wear and tear which shouldn't be happening this early. Very dishonest and dismissive. This dealership will charge you arm and leg for service, labour and parts. Once you bring about a legitimate concern they blow you off like nothing. Rod Henry is the fakest "nice guy" you will ever meet over in service. His high pitch voice is highly irritating. Its safe to say I will not be returning this dealership, which is a shame as they lost a customer who spent lots of money and maintained their car regularly. Stay away from this dealership like the plague.

Thomas Papp

My father purchased his first Mazda here and the staff from sales to service have all been professional, courteous. I came here for service on my own Mazda and the staff were very kind, showed me around the service waiting area which is stocked with water and coffee as well as cookies. The washrooms are clean. Excellent experience here as always.

Geoff Calma

Fast friendly and honest service. Covid-19 compliant. Great experience with the service department!

Mallory Detzler

Great experience with Al Haliday and his team. Patient, knowledgeable and efficient. Would recommend for buying new or used. Thanks Kieswetter Mazda

Wanda Wilson

Repairs done in time indicated, staff were pleasant to deal with.

Justine B

Staff is friendly, professional and efficient. Had a great experience with Dave, the service manager, who was honest with me about the state of my vehicle when I took it in. He provided me with good advice and told me exactly what would need to be done instead of just going forward with the service I had authorized. They have good ethics and values, and they are trustworthy.

Bob Hart

The service department was extremely well organized, efficient and friendly. They have excellent Covid protocols.

Lori MacLean

Great place to have your vehicle serviced.

Morgan Smith

I bought a used 2015 Mazda GT from Kieswetter Mazda. The buying process was quick, smooth and easy, which allowed me to be more comfortable and focus on the decisions that I needed to make when buying a car. Even now, if I need a detail looked at, they continue to be very accommodating. 10/10 would recommend, thanks for the great Mazda guys!

Wayne Caissie

Excellent service as usual. Kept me updated on the service to my Mazda 3. Rod , Dave, Ryan and Stephen make a great team.

Susan Nafziger

My daughter is always well taken care of here.

Shikhar Singh

If you are visiting Kitchener location Mazda definitely contact Trisha. She is the best.

Pally Pally

Very friendly and quick service. Thanks for all your help.

Shawn Kauth

Gotta say, I've been impressed with the sales experience, and service staff since switching to Kieswetter Mazda. So much so that I've switched both my cars to Mazda's in the last year with no regrets. Sales staff (kim) wasn't pushy, knew her cars, and found my wife and I each a vehicle that met our needs. And the service team - fast, good hours (including weekends), and your car comes out washed!

Kevin Kieswetter

Entire service experience was greater than expected. Regular service steps were explained in detail and reports were provided detailing work completed. Appointment was completed ahead of schedule, car was cleaned, and service staff was extremely polite and professional.

Ryan Missere

Ray is a great man, great experience love the car so much

Edward norwich

As a long term (19 years) customer of the Kieswetter Mazda services it was an obvious choice to have the Kieswetter CarStar replace the rear window of my 2020 Mazda CX 5. Past experience has taught me if the work is to be do right Kieswetter Mazda will do it. My recent window replacement was treated with a significant degree of urgency. The reception and initial interaction was with Jay was very professional. Appointment for the glass replacement glass was made and actually occurred within 36 hours. The work was satisfactory but the trim work was not quite right which was immediately remediated. A further fault was identified with the installed replacement glass. Tim Schuster, Manager took charge and in very short order had a resolution to the issue. While a replacement glass will take a few days I am satisfied the next appointment will address and rectify the matter. Overall Tim and his team met my needs in a professional and friendly manner. My recent auto need and response from CarStar team reinforces why I continue to partner with Kieswetter Mazda team for my auto purchase, service and repair needs.

Tony Lea

Tim and his Team were extremely professional. As a perfectionist, I was delighted with the repair to my Porsche.

Alen Chen

The whole crew there is always so friendly whenever I'm in. Especially David at the service desk! Wouldn't go anywhere else for a Mazda and I'm certain of that!

Rob H

Excellent customer service. Staff was very helpful, courteous and friendly. Left with no questions, very comfortable with my purchase.

Charlene Guthrie

I have been taking my vehicle to Kieswetter Mazda for the past six years. There service department is just great. If they have to replace a part they will come to you first and show you what needs replaced and you have a choice to replace it or not. All of the staff is very accommodating and friendly. The service my vehicle as if it were their own. I trust them completely.

Josuelito Escobar

Amazing service. No problem. And fast! 100% recommended.

Ashley Collins

I went to Mazda Kitchener today told them what I was looking for. The customer service rep was friendly and smiley. He went to get a salesman and when the sales man came over he looked nothing less than grumpy. No smile did not make us feel welcomed. We asked a couple questions and got 2 worded answers you could tell he did not want to make a sale. I even expressed I've been in my Mazda 10 years and I'm a returning customer. He walked away! So we walked out. We ended up buying a brand new Mazda today from Guelph! Their customer service is fantastic someone met us in the parking lot after 30 seconds being there. Want a new Mazda? Go to guelph and save your time and money

Monique Fulford

Well where do I begin, one day I have a few cars in line for testing, first place I went was here, Trisa was the one who helped me, I test drove a 2017 Mazda cx5 gt and oh my gawd, I was hooked, cancelled all other test drives. Now I'm terrible at remembering names but another sales guy was to check out my trade in, this part isn't even important what is, is the interaction we all had inside, we joked laughed man I tell you it was like we've always known each other. I have bought many cars yes and all newer cars are always awesome, but this one oh man she's my girl, I feel like a celebrity, I feel so comfortable and special the same way I felt at Keiswetter. Will I be returning yes for sure, would I recommend heck ya. Thank you all

James Whitred

Best service around including the body shop. They made things easy. The process of getting my car repaired was seamless. Thanks to Tim and his crew.

archie rutherford

Always treated like your family.

Gary McClelland

My wife Kim's vehicle was struck in the parking lot while she was working. Fortunately the person who did the damage left a note with her information. We chose Carstar Kieswetter and called for an appointment to review the damage. From that moment Ed at Carstar took over and worked to facilitate the repairs on the vehicle. This included working with the insurance adjuster on the required repairs (we did not have to speak with the adjuster at all) scheduled the repairs including purchasing required parts and arranging for the rental vehicle. When the car was picked up a review of the repairs was done by Tim and it was in perfect condition including extra cleaning of the vehicle. Great job by Carstar. Highly recommended

David K

Excellent service. The staff was courteous and professional. I have been taking my Mazda vehicles to Kieswetter for the past 5 years and have never been disappointed with their work.

David h

I had another great appointment at Kieswetter Mazda. It is so easy to book an appointment online. I appreciate all of the efforts the staff have done to make it safe to wait for your car.

Arnel Fausto

I recently had service done to my 2019 CX5. I was greeted by friendly and courteous staff. They were very professional and made sure I understood all of the details associated with the service. Anything that was extra, they made sure I was OK with it before proceeding. They are very accommodating even if I was running late for my appointment. This is a first class dealership.

Marc D

Customers beware! Drive a big circle around this dealership, especially their Service Department. Had my wife's CX 5 in for standard oil change and the Service Team recommended additional work that should be done...to the tune of close to $1700 (front brakes $657, drive belts $161, transmission fluid $178, spark plugs $238 and rear differential fluid $251...all plus HST). The brakes and belts were safety concerns which I agreed with, but their pricing forced me to look elsewhere for comparison. I checked two other Mazda Dealerships and both offered lower pricing than Kieswetter, but more importantly...none of the other dealers would quote me on the rear differential oil change. Apparently this is a highly unusual service item and really only needs to be changed in extremely rare cases. Of course I confronted the Service Department at Kieswetter and I received your usual wishy-washy answer of "well it is only their recommendation, and not Mazda's, etc." Then I dug a bit deeper to see who actually owns this dealership and it all makes perfect sense now. I have had similar issues with my German brand vehicle from a different dealership this Group of Owners is a part of and the methods seem to be the same: Overinflated prices, recommendations that do not match those of the Manufacturer, etc. Do yourself a favor, look beyond the car brand...look who actually owns the dealership and who you are actually doing business with. You're welcome.

Jack Downs

Great team, very friendly. Excellent service. I had an issue with my car recently and it was fixed quickly and dealership went above and beyond to help me get back on the road. Highly recommend.

DJ Theriault

Without hesitation - FIVE STARS! SERVICE DEPT. Dave (Service Manager) arranged for a next-to-immediate road test of my car and provided his professional advice on how to deal with my specific situation, including several possible options. So helpful. A part was ordered and I was back on the road, safely, within 24 hours. Amazing service, thank you! I've recently moved to this area and have dealt with several other Mazda dealerships in the past, and although I was only in the Kieswetter waiting area for a short time I could tell: this dealership is different. This is the only Mazda dealership I will not hesitate to return to. SALES DEPT. Unfortunately I couldn't find the specific used car I was looking for at this dealership when I was shopping over the past month or so, but Trisa in Sales did an amazing job working with me and providing information and pictures, when needed, by email and text. OVERALL Happy, professional and friendly employees! Their lot is packed with amazing, shiny vehicles - if you are out there Mazda shopping I'd recommend Kieswetter Mazda based on my recent experience(s). I wish I'd bought mine there!

Nicole

I had a phenomenal experience at Kieswetter Mazda earlier this week. I brought my Mazda CX-5 in to have Apple CarPlay installed and I'm very happy with the timely manner it was finished in as well as the cheerfulness of the staff working. They were also generous enough to replace my plate frames at no charge as I purchased my vehicle from another dealership as well as give my SUV a carwash which I wasn't expecting but pleased with. I plan to do all my maintenance and service with them from now on. It's hard to find great service these days at car dealerships but this one is above par than the rest.

Abebe Berhanu

Great service, great receptions and professionals team but they are a bit pricy

spencer corbett

Tech did awesome job doing the detail on my car. Expensive but worth it!

Erica Martin

I just purchased a 2016 CX-5 and I cannot express enough how happy I am with both the car and the service I experienced at Kieswetter. Car shopping is always stressful, especially given our current state, and the service I received made for a well educated and unrushed decision. Thanks Trisa, for your patience and understanding while I deliberated this large financial decision, and for your guidance in choosing a car that best suited me and my needs! Thanks to your manager, Harold, as well for his added personal recommendations and guidance. Highly recommend this team!

Desmond Wands

Excellent customer service. Warranty replacement of a part was carried out in a timely manner. Friendly staff and Covid protocols in place .

Anna F.

I dealt with Brooke Santos as a sales person. I honestly can't say enough good about her. She was knowledgeable and understood what I needed, and when I let her know what I was interested in she helped me along the process. She was patient and informative, and most of all extremely professional. The dealership management is also fantastic and helpful. They had a great selection of used cars. Pricing was good on the used vehicle that I purchased, and the condition of the vehicle was mint. 10/10 would return here to purchase in the future. Thanks Brooke, Harold, and Kim!

Haitham Abdelaty

Picked up my car today, the buying process was smooth and easy. The first time I went, I had the chance to test drive the car I want very easily, however after that no one was available to talk to me, So I left. Trisa Kapetanease was amazing in following up, without being pushy at all, which made me comfortable to come back and make the deal. Trisa is knowledgeable and helpful. I have not try the service at Kieswetter yet. I will keep updating this review accordingly. But so far, they are amazing. Update: After trying the service department my overall review drops from 5 stars to 2 stars. and here is why: In my first week with my brand new car, I have noticed 3 issues: 1- There is a paint defect. (I will try to post a picture. This is still an on going issue with collision department, so it has nothing to do with this review, I may update this review again when it reaches a conclusion). 2- Light vibration. 3- Steering pulling to the left on highway. I talked to the person I know from sales, and they connected me with the service manager. I met with them, the service manager, decided to test the car with me (for the vibration and alignment issues). He tried the car on hw 8 between king and fairway street. (2.5 km). immediately after the onramp, he told me (this is not a vibration, this is the road roughness). I have been driving for more than 20 years, I drove cheap sh*t boxes, and I drove expensive luxury cars, I drove on bad roads in the poorest countries, and I drove on the best roads, I KNOW THE DIFFERENCE. he said that he can not test the car over 120km/h while he barely got to 110 (remember this is just a 2.5km stretch), and when I told him you did not go fast enough to see the pulling, he said (ah, now you are changing what you are saying). which is a pretty rude thing to say. I was shocked from his response, so I kept my mouth shut for the rest of the ride. he told me (I can not see any issue, but I will book you for alignment and balancing anyways, and since you are coming again for that, let's take the pictures of the paint defect when you come for your appointment). I was happy with the result: although he did not acknowledge my concern, he is fixing it. BUT, I went for the appointment, I waited for them to finish alignment and wheel balancing. they came back with an alignment report saying that there was misalignment and they fixed it. and they balanced the wheels. Cool, right? No the exact same vibration is still there the exact same pulling in still there which leads to one of 3 conclusions: 1- I am too spoiled, and I forgot how driving a $37k car feels. 2- They tried to fix it but they couldn't 3- They didn't touch the car, and they just told me it's fixed. very unlikely (I hope), but I was never asked where the key to the wheel locks is. I hope they have found it without asking. Why am I not going to go back and keep asking for the (out of the factory) problem to be solved?? because I did not like the way I was talked to by the service manager as in not acknowledging my concern and implying that I am imagining a problem that is not there. So, for future service, I will be going somewhere else.

Tyler Wright

Went here to get my new car and this place is amazing!! My salesman was Al Holliday and he was super friendly and helpful getting the car I wanted, would recommend this place to anyone looking for a new car!!

Andy Hayes

Jazzmine and Steven were super helpful in setting up a routine service appt and making sure every concern I had was addressed. Lots of covid precautions, quick service, and the pricing is upfront and fair. Would highly recommend the service dept here.

Jhoanna Marie Quilloy

Recently moved to Cambridge and Kieswetter is the closest to where I live. Just came from the dealer and the service agent Rod Henry was really helpful and knowledgeable. He checked my vehicle history maintenance first before he went through and offer something that needs to be done. Not all dealership check history and I’ve seen couple. Thank you for the wonderful experience Kieswetter Mazda.

Claude Magnan

Brought my Mazda in for servicing today. Everything was done in a timely, courteous and professional manner. All in all an excellent experience. Thanks to Rod and Serena(hope I got your name right)

Catalina Kovacs

The service was excellent. The personelle was friendly and courteous

Brennan Detzler

Al at Kieswetter Mazda completely changed my perception of car shopping! I couldn't believe how transparent and to the point Al was during the purchasing process. He knew the car I was buying well, and was honest about all the pros and cons it had. I'm absolutely thrilled with my Mazda - the team did some general maintenance and cleaning work to it to ensure it was in immaculate condition before I picked it up.

Madison Aletter

Very helpful and considerate company to buy from and work with when taking your vehicle in for maintenance! Very clean and professional atmosphere as well!

Karen Budel

Am very pleased with the service. Staff is extremely helpful, gives the right amount of information and is professional.

artoo detoo

Appreciated that the labour charge accurately reflected the work done, i.e., battery replacement labour amount was in the 25-minute range

adam weber

Brooke Santos was great to deal with! We have dealt with alot of sales people and she was the best! The dealership did an amazing job prepping the car and the experience from start to finish was 11/10

tim WINDSOR

So thankful for the service it got at Mazda - thanks Ed for being so helpful in navigating me through the body repair needed on my car! It looks great and the detailing of my vehicle was bonus! At every level the service, Maintenance and sales people at this place is always 5 star! Pam Windsor

Kathy Cron

Service man was very pleasant when checking me in. I enjoyed sitting in the sun, in the service area reading my book. Only disappointment were the bathrooms, the floor was very dirty, but probably from people going in, washing their hands and dripping water on the floor.

Gary Hastings

Very professional, courteous, and friendly service when I went Kieswetter Mazda, Kitchener Carstar to have my windshield replaced. They even washed my vehicle! Tim made the whole process so easy. I would recommend this facility to anyone. I will definitely come here again should need anything repaired on my vehicle again.

Aman singh

The best place for your car to get serviced..this is my second visit to mazda dealer and they are amazing with customer service and fast service same day service and easy online payment ???????????? i love this place

Heinz Brock

Professional, courteous, efficient and on time. I am impressed.with the service I experienced.

Anita Weisseneder

Recently had my CX5 serviced and as always, super nice staff, appointment booked quickly and was on time, service was excellent, very clean and safe waiting area following COVID guidelines. HIghly recommend Kiewsetter Mazda. Thank you!

Waldemar Malinowski

professional, friendly service, comfortable service room area

Ethan Coates

Don't bother with paint pens. I bought one for my white Mazda 3 and it's silver going on. They said the only thing I could do was repaint an entire section of the car for it to match. *edit for comment below. The pen was shaken for a long time before applying. Attempted 3 different times before I called the store. And got told the colour was hard to match and that I was out of luck

Damien Chambers

Nothing but solid service and knowledge during any of my scheduled and non scheduled maintenance visits at this location. From scheduling an appointment all the way to leaving after maintenance the staff bring nothing but their A game when it comes to answering any questions or providing any feedback/ recommendations in regards to your service and vehicle. You can tell that there is a real team effort when it comes to this location and how its run and it shows from the moment you arrive until the moment you leave. Overall, my family and I have nothing but great experiences at this location and with its staff. This alone will guarantee our future business for both service and new vehicles ! Great Job All !

Wolfgang Schneider

For the last 13+ years I have been a very satisfied customer of Kieswetter Mazda.in Kitchener. Today’s service and all the appointments I had in the past years, was completed time and quality wise to my expectations. As I have said before and I will say it again I can recommend this Dealership to anyone! Thank you very much!

Cathy Marlow

I used Kieswetter CarStar for some rust on my tailgate that was covered under warranty. The staff were exceptionally helpful and friendly. They detailed my car after the work was done and they found a ring that I thought was lost forever! I am delighted with the customer service at this location. Many thanks!

Rona Frasson

Have had a great experience from the sales team that sold us the CX-5 to the service department that has maintained it.

Joanne VanDeursen

Prompt service. Easy booking. No shuttle but that is still due to Covid.

Steve Denison

Amazing service from Kieswetter Carstar on my repair job to my front fender. Even with the current shipping delays on most products (including car parts), the staff were able to meet the expected diary date for pickup. The car literally looks brand new even though it is a 2016. This may in part be due to the fact that they also did a full detailing of the interior and exterior of the car. This is the second time I've taken my car for damage repair at Carstar and I highly recommend them to anyone. Thanks again to Tim Schuster and his team!!

Heather Morris

Our experience at the CarStar at Kieswetter Mazda was exceptional. We received prompt courteous service and a very thorough explanation as to what needed to be done...very impressive.

Drew C

Bought a cx5 at Kieswetter mazda and I couldnt complain if I tried, Trisa K showed me around and was a total pro. Love my suv, great price, would highly recommend. None of that pushy b.s. and they follow proto if your worried about covid.

Nicole Morin Kramer

Fantastic sales staff. So patient with all of our questions and knowledgeable regarding features of various models. The financing department walked us through the financing and made the process worry free. So happy with my new CX-5!

Trevor Zelazny

Trisa helped me out and got me into my first Mazda. I can’t say enough good things about how everyone involved in the process helped make the process smooth, simple and quick! Very professional and true to their word. Highly recommend Trisa and team!

Ailsa Wang

Great people offer great service!

Karl Lippert

Amazing prompt and friendly services experienced as a long time Mazda owner

Julie Goslin

Service team at Kieswetter Mazda is excellent from start to finish. Easy to book appointments, constant communication throughout visit, all pandemic protocols in place and all friendly & knowledgeable.

Sandra Kitchen

Mark was extremely knowledgeable, detailed and punctual during my recent purchase of a CX-5! He called me to schedule my test drive after submitting online at night and called at 9:20am the next morning (20 mins after opening)! Then he allowed me to discuss what I was looking for and how he could help me. He was very good at explaining what made Mazda and the CX-5 different from the competitors. He was very well organized and talked me through the purchase after I had made my decision as well as at pick up! He even called a week after purchase to follow up and answer any questions I might have! Thank you Mark for making this purchase as painless as possible!

Don Bowman

Dealt with Kim who made the process of buying a car both enjoyable and professional. She went above and beyond in showing us the car before we bought and demonstrating all the features when we picked it up. It was a pleasure dealing with her. My wife and I wholeheartedly recommend both Kim and Kieswetter Mazda.

CHV

Exceptional service received once again at Kieswetter, this time at the Kieswetter for Carstar service area. Jake went above and beyond, with ensuring our questions and concerns about our windshield replacement were addressed promptly, calling with updates....and was kind enough to assist with a noticeable scratch on our beloved Mazda3. I will not hesitate to use Keiswetter to service all our vehicles and confidently recommend them!

Terry Creighton

Excellent service. Friendly and courteous staff. Would highly recommend Kieswetter Mazda..

Paulinka Yee

Great Service! Very Friendly. Brought it in for a recall on frame and they found 2 other items that needed to be fixed at no cost. Would definitely recommend them.

Britt Jackson

I bought my car 3 years ago. My sakes rep Kim was fantastic. Since, I've been returning for service and the customer service is always friendly and quick.

Faith Morden

The team at Carstar was friendly and knowledgeable. Their work was high quality and completed within the agreed upon timeline.

John Richard

Just purchased my 1st Mazda product from Kieswetter Mazda. Without a doubt, the best vehicle purchasing experience I have had. Professional from start to finish. I worked through the sales process with Trisa, an exceptional representative. I would definitely buy another product from them, as well as recommend to family and friends.

Marie S

I've been a customer at Kieswetter Mazda since 2017 and I've always had a great experience. At my most recent visit, the COVID-19 protocols implemented in the office made me feel safe and comfortable. The service center has more than a safe distance between customers and I saw staff cleaning the various areas multiple times during my wait. I was also very impressed when I explained to the staff that I would be doing a very long drive across Canada and they took their time to thoroughly check my car and make sure it was safe and ready for my trip. I would definitely recommend Kieswetter Mazda for all your Mazda car needs.

Sandra Silva

I was driving my car and it started to die and lucky for me just outside of this Mazda dealer I needed a boost and decided it was time to get a new vehicle. Two hours later I had purchased a new SUV. My sales associate was Therese. She was highly knowledgeable about the Mazda brand and really listened to my needs. It was a very smooth process. When I went to pick up the vehicle she took her time going over all of the technology, which was new to me. She was patient with all my questions and never made me feel rushed. Grateful to her kind and compassionate personality.

Steve Smith

I recently bought a new car from this dealership and i was extremely happy with the service/deal I got. I dealt with Sean and he is an amazing guy who cares about the customer and was so helpful throughout the whole journey (this was my first car). I came from out of town, as they had the exact model in their lot and was thrilled to have been dealt with such care. Highly recommend Kieswetter Mazda for anyone looking to work with the best!

Leanne Nullmeyer

Just had body work done on my ten-year old car and I was so impressed by the attention to detail and the customer service. They take time to explain what they are going to do, and how much the service will cost. They helped me decide where it made sense to invest in body work for my old car. What's even better - they have great COVID precautions in place. My car is as clean as new and they took every possible step to sanitize as they went which was very clear when I picked the car up today. Thank you for the excellent service, team!

Ernie Konrad

Great sales team, no pressure, answered all our questions. If you're looking to purchase another vehicle from my experience I would say you'll be very well treated at Kieswetter Mazda.

Jacqui Fowley

Service at it's BEST! The Customer Service at Kieswetter Mazda is the best in the business. I have owned three Mazda's over the course of many years. Rarely have I had to bring my car(s) in for Service, but when I do the team there is consistently wonderful and welcoming. From booking the appointment to telling you truthfully what is needed for your issue and what is not, including the cost of the options. I appreciate Serina's promptness having answered my online booking request. Thank you Ryan and the team for efficiently providing the maintenance needed so I could be on my way.

Emily Bennett

Kieswetter Mazda provides excellent service. I really like that I can book service online, get status reports by text while the work is being done on my car, and not to mention the complimentary car wash at the end of the service. The service area is well laid out and I was able to comfortably get some work done while waiting for my car.

Pallab Debnath

I bought Mazda 6- GT from Kim Fitzgerald. She was so friendly and will clarify all your questions clearly. She acknowledges all the calls or emails whatever the time it is. She is not forceful like other sales person to buy the car. Instead she will make you understand the features of the car which will make you comfortable to buy the car. She is helpful from beginning to end during the car purchase journey. I can't thank Kim enough. Overall, I love the my car and kieswetter is the best and well communicative.

Pavel Maican

I liked the service, it was fast and professional. I would definitely recommend this location.

Jacquline Rossi

Five star rating for amazing service on a consistent basis! When I am taking my car to be serviced here I am confident that I can trust them to do high quality work. I have come across a few minor issues in the past, but they were all immediately corrected once brought to their attention. I really appreciate this because it shows they value customer loyalty (which they’ve definitely got mine!). Lastly, their service department is always very kind and helpful. I would definitely recommend this dealership to a friend or family member.

Sandy Alexander

I have dealt with Kieswetter Mazda and Carstar for many years and have had nothing but good experiences with them in all that time. The staff are extremely customer focused and friendly. As a senior citizen I always feel respected and listened to. I own a Mazda and had one previous to this car. Great little vehicle. I also dealt with the body shop before owning my Mazda’s and have nothing but good things to say about the experience. Being in even a minor accident can be stressful which was the case recently. The staff at Carstar were sensitive to this and ensured that I got a rental car by calling the agency on my behalf. They explained the process and costs clearly to me as well as the timeline. To my surprise the bodywork was finished earlier than expected and the car looked amazing! The inside had been detailed which I didn’t expect and the outside shined like a new car. If there was a 5 1/2 star rating I would assign Kieswetter that.

Deanna Veloce

My boyfriend brought my Mazda in today for a safety recall service. It is always a pleasure to come into Kieswetter Mazda and I only ever have great experiences there when I bring my car in. Today, the staff were very welcoming and professional, the service was prompt and they always throw in a free car wash which I love! Their waiting area is very comfortable, lots of seating, and easy to social distance. Their COVID protocols were exceptional (for example, they put your key fob in a plastic bag, use covers for the steering wheel and seats)!! My boyfriend felt extremely comfortable and safe being there and leaving my vehicle with the team. Everything was well-marked inside their waiting room too. Thank you for the great experience!

Haroon Razzak

Always a satisfying experience at Kieswetter. Great work at a competitive price.

Scott Teichman

I bought a car from Kieswetter this week and I would definitely recommend this dealership. I dealt with Trisa who was friendly, helpful and professional and made the whole process easy. Everyone I met there was nice and if you have any Covid concerns, they're consistently wiping things down ensuring a safe environment. I'd go back...

Nicole Richtaritsch

Very friendly staff Quick work and well explained to me Thank you!!

Jesse Koreck

The Kieswetter team made our new CX-30 purchase a great experience. We really appreciate how Trisa walked through the features with us, and took the extra time and care to explain all the details and answer our many questions. I was also pleased to hear that as soon as roof-racks were available, I was notified immediately and were installed in time for my delivery date. Thank you!

Taimoor Khan

Got a call from a manager after my rust compliant... poor ownership and blaming other dealership, did not acknowledge once mazda missed and only tried proving how wrong I am.

Robert Murdoch

Had a great experience signing a lease. Trisa and Kim were wonderful and took the trouble to remember things we talked about on previous visits that weren't even related to buying a car! I was among friends. Very satisfied so far with my new wheels and I feel confident that if anything comes up, they'll be in my corner.

Ryan Viby

Great experience. Always courteous and friendly.

Rakib Hasan

My appt was at at a later time. They were very cooperative and made time for me in between their busy schedules, and I was able to get my tires changed. Appreciate the quick service!

R T

I was very pleased to be able to book a service appointment that was within a week of my calling. The cost was estimated in advance and was reasonable, with an additional cost of a needed engine air filter. The service was completed in a timely fashion and my car presented with a good car wash. Thanks, Randy Herman

Brendan Purcell

Bought my last SUV here new, great support and service over the 5 years of ownership. Service is quick, dependable, and all staff are always professional and supportive. Highly recommended!

James Morgan

Thorough and excellent service. Very professissional

Gareth Jones

Great service and wonderful work, I couldn't even tell that there was any damage at all when I got the vehicle back. I would recommend the service to anyone.

Aaron Cole

Great service, Great knowledge and Reasonable as always! Checking out with the new receptionist was a sour experience.

Trish Pfeil

Had my 2019 Mazda 3 in for it's 3rd service. Service is always courteous, friendly and to the point. Ryan is very helpful and David, (the Service Manager) sends a thoughtful and personal email afterward. Staff explained everything to me when I picked it up. Always pleased with the service. Great job! I`m on my 3rd Mazda - 2 of them lasting 28 years and counting with my 3rd. I`m a lifer...

Julie Steckel

I was at Carstar for my CX5 and received great service as always. I got my car back in under 2 days. Great Job Tim and his crew.

Christine Metrie

Great service. They are always on time and friendly. They tell you ahead of time if there are issues.

Andrew Luis

Great experience working with Kim on purchasing a new vehicle. She was extremely informative and personable, never felt pressured into making a purchase. I would recommend working with Kim.

Jeff Bryan

Great customer service today!! Had my windshield wipers replaced without an appointment and they also switched my rear blade which I had bought elsewhere. Mazda changed the wiper blade system on CX-5's so only available at the dealership.

Linda Huddleston

Very friendly and knowledgeable. Appreciate the work done on our vehicle.

Krista Bruce

Very friendly staff who always take time to thoroughly explain the work being done on my vehicle. Have dealt with Kieswetter Mazda for several years now and will continue to take my vehicle there in the future. Highly recommended!!

Lori Schuster

I wasn’t looking forward to the leasing process but Craig Kieswetter took the time to listen to what it was I was looking for in a vehicle and made the whole process quick and easy. Craig was professional and polite and took the time to show me how all the features of my new CX5 worked. He even synced my phone for me! Everyone at the dealership was so welcoming and the fresh baked cookies and coffee were a nice touch. I felt like one of the family! Thank you Kieswetter Mazda for helping to make one of the bigger decisions in my life a seamless one.

Jane Geris

Went to Kieswetter to purchase a preowned vehicle. Trisa was the salesperson who helped me. She was totally professional and showed me several Mazda 3s within my budget. After test driving a few cars, and sleeping on it overnight, I made a decision on a 2016 Mazda 3. I was very happy to receive a detailed car that looked brand new. I appreciated the fact that I did not feel pressure from Trisa to buy and hope to happily ZOOM for several years.

David Hallett

This was by FAR, the best car purchasing experience and nothing close to any other Mazda dealership. The process was actually enjoyable, but I can't thank Brooke (Sales) enough for making this happen! She was amazing!! Thanks to Kim as well and the rest of the team at Kieswetter!

Cameron Main

Absolutely fantastic service. I’ve dealt with nearly all dealerships in Southern Ontario in some capacity while purchasing my 2019 Mazda 3. I’ve also worked with more than one for service reasons. This dealership has the best service hands down. If you have a choice, this is the place to go.

N Moreira

26 weeks pregnant and was t boned on my driver side in a roundabout. Super scary to say the least. My car was sent to Kieswetter Mazda for repair and whilst I dealt with my health, I had no worries about my ride as the team at Kieswetter took care of everything in a timely and professional manner. HIghly recommend if you are looking for quality and knowledgable service! Thanks again guys!

Matthew Wu

Good customer service

Shawn Dickson

I recently bought a used CX3 from Kieswetter Mazda. Car itself is fantastic and so was the whole process of buying from Kieswetter. I spoke with Harold, Trisa and Kim and all 3 were very professional, courteous, helpful and honest. I live a 2 hour drive away from Kitchener so I bought the car over the phone because they seemed very honest and straight forward with me. This was all confirmed when I picked the car up and the car was just as they described. Trisa did a great job the morning I picked it up, she had everything organized and ready so I was back on the road home within about 30 minutes and she explained everything and answered all my questions. Highly recommend Kieswetter Mazda and even though I live 2 hours away they will be my first call whenever I purchase a car again. Was well worth the drive for me.

Brady Baldwin

Just purchased a new Mazda3 GT from Kieswetter and was looked after by my boy Al. I’m very happy with the service, Al was able to provide me with exactly what I was looking for. The buying process was quick thanks to Kim in the business office and they even delivered the vehicle to me all at the way out in the boonies East of Port Hope. If you have the opportunity to do business with Kieswetter I’d recommend my boy Al, you won’t be disappointed

Rachel Mueller

Amazing experience at Kieswetter Mazda! Sean went above and beyond; he was very friendly, knowledgeable, took the time to explain all the features, and you can tell he really cares about your experience. The team was very welcoming and Kim was so helpful with the process! Highly recommend; all around positive experience purchasing my new car!