Reviews of Gemini Motors (Car Concessionaire)

John Sweeney

They were friendly enough.

Mark Smith

Very good job

Fathi Omar

Over priced cars

Steven Greenidge

Amazing experience with Gemini. Drew is a terrific Sales Pro. Love my Outback. If you want a great experience this is your place.

john geiger

I was in a jam... Needed help with my Subaru... Don't bother talking to the part department. NO HELP WHAT SO EVER. "Can you call another Subaru dealer to see if they have the part?" "No" GO TO NAPA FOR PARTS! they were so helpful.

Kayla Gaudette

I had an excellent experience with Drew in the Pre-Owned vehicle department at Gemini Motors. He was never pushy with selling the vehicles and gave my boyfriend and I space/time to discuss alone. After I had purchased the vehicle I had noticed that one of the head rests in the back seat was missing and I contacted Drew immediately. Within that same week he had ordered a new one in for me at no charge without hesitation. When I went to pick it up he even took the time to install it into the car for me and made sure that the one he ordered matched the interior of the vehicle. I would highly recommend seeing Drew, he was the most genuine sales rep I've ever come across in this industry. I'm loving my Subaru Forester thank you Drew!!!

Cathryn Cortissoz

Although it took a while to get an appointment, once there the service was really good and on time.

Dave Winger

Friendly and helpful. In and out quickly

Sue J

Service is always prompt and reasonable. They have you in and out of there as quickly as possible. Love my Outback and this dealership will be the first stop when it's time to replace. (love Emily too!)

Mel Roman

Very happy with the service

Bryony Babiy

The staff here were super helpful in the purchase of our car. It was lovely to go in and test drive with zero pressure. They let the car sell itself. When our new car experienced battery issues due to a bad battery the service centre was great and saw us right away. Got us a new battery fast and no issues since. Great place to purchase a car and get service.

Jesse J.

Bought my first Subaru here after being a Honda owner for the past 12 years. I love my Subaru however I do not love this place, especially the service department. I have my own reliable, honest, trustworthy and very reasonably priced mechanic I use for all my vehicles therefore do not use the Subaru service department. I keep on top of all services needed and keep proper records. The last time my vehicle was in my mechanic noticed there was some leakage underneath and told me I should bring it in to the dealership to get them to check it out since it would be under warranty. Fair enough. Upon looking quickly at my vehicle, Subaru Service dept told me there was nothing wrong and handed me an invoice - an invoice to check something that was under warranty. ??? I was shocked. Never once has this happened with any other dealership I've used. Finally the service manager said "Well, we see you don't get your vehicle serviced here" - (hello! not a requirement). When I replied, "It sounds like you're telling me I have to have my car serviced here?" he told me I was putting words in his mouth. They would not give me my keys back (keep in mind this invoice was only $42.00) until I paid the invoice . Imagine fighting with a customer who bought a brand new Subaru from them a year ago. The dealership manager sided with the service manager and told me in a very condescending manner; " I guess you can thank your mechanic for the $42.00 invoice" ! really? I guess I will drive to Guelph or Stratford it in the future should I ever need to deal with Subaru again. HORRIBLE.

AGlife

Leased a 2015 subaru outback with a 6 speed, great experience and a great car very easy return process

Karrie Beal

Looking for a used Subaru? Go see Tim, get a great car and drive away with a smile on your face. We did!!

Robert Nunyabusiness

Always clean location and knowledgeable staff. Most of the more mature staff come across as arrogant or uninterested in support. They close service at 5pm. And no weekends at all.

Eric Liberty

I had a fantastic buying experience with their pre-owned area. Peter was great and expedited the pick up of my F150. It was exactly the truck I was looking for. I spent 1-hour in their office with little or no time haggling since the truck met my needs and was priced well.

Shawn Gendron

Went there for the regular schedule oil change for my WRX and brought in my daughter in. The staff were very friendly around her. So much that she got a subaru goat plushy for how adorable she was by saying good bye. Very family oriented people and great car. Can't complain with the services!

Joel Rose

Very helpful even on an unscheduled drop-in!

Krista-Layne Brandon

The sales staff were very knowledgeable but unwilling to price match. Service staff have been very friendly and helpful until an issue arose which they refused to cover under warranty. Just as there was a lack of flexibility on car price, there has been total inflexibility regarding the premature failure of the clutch on my 2017 Outback. Previous complaints about the burning smell emitted by the clutch when in rush hour traffic prior to 20000 km were basically dismissed. Now my car is less than 18 months old and the clutch has totally failed. There is no willingness on the part of the dealership to cover any of the repair costs. I'm very disappointed by this lack of customer service and the quality of the manual transmission on the 2017 Outback. Is this the reason the 6 speed manual transmission is no longer an option on the Outback? Given my experience, I can only conclude that neither Subaru Canada nor Gemini Motors value my business.

Xiaoxi Liu

I give 1 star only for the vehicle. . The women sits in the office of business is the rudest people I have ever seen.. I would go to somewhere else than this dealer.

David Cook

My family's thanks to all the staff at Gemini Motors. We received friendly professional assistance on all aspects of purchasing not 1 but 2 vehicles from their inventory. I would highly recommend anyone interested in a new or used vehicle to add Gemini Motors to their must visit dealerships to experience the stress free, friendly service that my family experienced.

ness m

Just got my second Subaru... WRX this time! My sales person Brad was very good! Emily in service is amazing! Everything went well. Deb in business office is great. Honest, friendly people. I have to say a special thanks to Mr.Brown for going over and above and delivering the car early! Thank you Gemini!

Jacob Head

Incredibly helpful and was able to find the perfect vehicle for my family and I to purchase and enjoy! I would highly recommend checking out their sales team if you're looking for a new or used vehicle.

firefightercorrado

modern friendly dealership

Chad Seip

Very clean professional and friendly. Both of our vehicles have been purchased and serviced here.

S D

I have never had a positive experience with this dealership. From the first interaction when I picked my car up to the multiple times I have to use them for warranty work. Do not recommend.

Leslie Stewart

Huge disappointment. I went to look at Subarus with my boyfriend as I'm looking to purchase one in the near future and left with a bad taste in my mouth. One of the representatives went out of his way to walk past me (in the driver's seat, no less) and ask my boyfriend if HE had any questions or needed any help. It was like I was invisible the entire time. I'll be buying my Subaru from a more female-friendly dealership.

Karen Sealy

Great staff....as usual!

Douglas s

Just went here with my friend today. The salesman called Jason Hoang was very kind ，professional and knowledgeable. It feels that he was interested in introducing the subaru to us, but not just selling us something. The interior of forester and outback enhanced a lot. I will recommend Jason to you guys if you're interested in subaru and this Gemini Motor.

Maxine Tubbe

Came here to test drive a new Subaru. Good selection of new and used cars. Friendly staff.

Tamas Fabian

Got my car here which is okay so far but they lied to me about the tires and that they filled up the tank (not sure why would anyone lie about this)

F. T.

Knowledgeable staff.

ezyrider25

If I could give Zero stars i would. Gemini Subaru is the worst subaru dealer ship I've ever delt with. They cant properly diagnose a problem and have horrible customer service. Take you're car to another dealer for service, dont waist you're time.

Joey Loesch

Stood around for a while looking at cars. When we were finally offered service it was cold and they didn't seem too motivated to pursue the sale.

Marios Matsias

Excellent Service of mu Subaru

Ashley & Tyler Coghlan

Family run business that shows their appreciation for the customer. Low pressure, high quality sales team.

Jimmy Carter

I have been a happy customer of Gemini Motors for many years. I love my Subaru. Their service department is "The Best" and their sales staff treats every customer with respect. I can highly recommend Gemini.

Ken Whyte

Always great service and Paul Brown is a gem of a person to connect with.

Brandon Kirton

Wonderful team of highly professional sales and service staff. These guys have been selling Subarus for long time and clearly know thier products inside and out. Cant wait to buy our next Subaru from Gemini Motors.

John Homenuke

Excellent service level

Jonathan Gbedemah

Great customer service at the parts department

Aaron Wood

Nice place. Good service. Very professional part department.

Andy Houston

I bought a Legacy wagon from Gemini in 2005. For the first four years, while everything was under warranty, everything was fine. After this four-year period, every service visit to Gemini seemed to be a contest of which mechanic could find more things wrong with my car, so that the 'friendly' service receptionist could relay to me an ever increasing bill to fix my problems. Finally, in 2013, after spending over $3000 (that year) on various repairs, and with the encouragement of the aforementioned receptionist, I ignored a 'service engine' light, and on a return trip from Montreal, my engine basically blew up. By the end of that year, with over $7000 spent, I finally began taking my car to an honest mechanic (Marc at Autologix), and since this time it has been revealed to me that all of the work I paid a premium for at Gemini was shoddy, hastily done, and temporary.

Jeff Ashton

Gemini Motors proved to me this week that they have zero integrity. Last week I went into for my 2 year check up. Everything seemed to go smoothly until I realized a few days later that my tailgate door had been damaged. The bumper and glass were absolutely fine, but the panel was dented in. Everyone I've talked to agrees that this was not caused by another car, since the point of contact is a foot above the bumper and relatively small. I gave Gemini Motors the benefit of the doubt that maybe one of their mechanics just tried to cover it up. I asked management to review their security footage to see if the car was damaged during the service. They said they couldn't see anything, so I asked, "Are you able to see if the footage if it was already damaged?" They replied, "We could not see any damage at the time of inspection when they vehicle was here." Which suggests to me they couldn't be bothered to review the security footage, since if you were watching the footage, you'd probably take note of whether or not it's damaged. Even if by some miracle Gemini wasn't responsible for the damage, their uncompsentionate and sketchy response demonstrates their poor values. If you still go to Gemini, demand before/after vehicle walkarounds. Don't be their next victim.

mike winkler

Service department is straightforward and helpfull

Reemt Norwood Montgomery

Amazing service, thank you very much Gemini!

Baba Kikkomany

Went in for my 50k maintenance includes an oil change. Got my car back and found out my drain plug area was leaking oil. Told subaru about it, they made the repairs and still charge me after they damanged my oil pan. Will never return here. Wheres the accoutablity? Ive been doing my own oil changes from varies of vehicles and ive never damanged an oil pan nor have a car leak oil. Thanks gemini subaru Update: left a voice msg with the owner, Larry. He returned my call and we had a conversation about the experience i had. Very nice and professional Larry was to me. Thanks. Great customer service

Mary S

Bought a new 2016 Forester and we are exceptionally happy with it, I took my mother back into Gemini Motors and the sales manager was HORRIBLE. Tried relentlessly to push my mother into buying their Demo car. Told us that the only 2 cars available were the Demo and white model that they had on lot. Nothing else was available in Ontario, this was total Lie. I can say I am absolutely discussed at this place. DO NOT BUY FROM KITCHENER SUBARU.

Aiglee Klassen-Castillo

Excellent service. Have been coming for service here for a few years, since we bought our first used Subaru at Gemini. Every time I have received great service and they have fixed what they say they would. Time estimates are not always accurate but they don't overly take too much longer than they say. They also even gave my baby a Subaru plush that he loves immensely :)

Brandon Mina

Purchased two WRX's from here and both times I received impeccable service. The service department is thorough, detailed and incredibly easy to deal with.

Stela Muresan

Oil & filter changed, inspected tires, fluid levels, lights, wipers, washers, all steerting and suspension, lubricated latches, hinges and locks...for under$100

Jack Hinds

Couldn't be happier. These guys make you feel like family. Sold on Subaru because of the service they've given us.

Michael Thiessen

Good service

Timbo

My wife, 1 year old daughter, and I about 2 weeks ago test drove a 2015 Platinum Nissan Murano there and really wanted/liked it. We planned on doing a trade-in and proceeding forward with obtaining their vehicle. The salesman brought us all in his office as we talked about it, crunched numbers, and tried to figure things out. Spent about an hour there while our baby was getting fed up and as were we too with uncomfortable masks on... From there we had to wait as apparently no one at Subaru could appraise a trade-in, so he was to get back to us via email or phone when someone could. We haven't heard a thing since then! Why bother test driving your vehicle for sale and discussing it further..? So we gave up hope with them and several days ago bought a 2016 Platinum Murano with less KM's than theirs and a year newer, for a cheaper price... I guess all things work out in the end, but still - wouldn't recommend this Subaru dealership to anyone.

零二

Great service

Armin Kowitz

From the KW area ended up buying our 2019 WRX in Hamilton.

Timothy Bartley

Staff are very friendly and helpful.

Adam Peterson

Fantastic experience. The team is very knowledgeable of their vehicles and really prioritize a good and positive buying experience.

PhilM

Always treat me very well, honest and have smiles on their faces.

Jesse

Great helpful Staff that won't pressure anything.

Bo Vandenberg

Three of my extended family have received excellent service from Gemini. When I needed to replace my VW Diesel, I came here. Peter was fair and actually helped me pick out my 2013 Outback. Tom was amazing with a parts issue. Emily made all my problems go away.The whole dealership has been personable and very helpful. I'm happy.

Harry KL

Good service and sales department, but I prefer the Subaru Hamilton parts department. The gemini parts dept is often rude and unhelpful Had a terrific experience helping a friend buy a used car from here. There were never any slimy or underhanded sales tactics, and they were more than happy to throw the car on a lift so we could have our own mechanic come in and do a check.

RCMaddness

Always get the right parts I need!

Ryan Hutcheson

I've never bought a vehicle here but they have always treated me well.

Dave Ryan

Was in and out in an hour when the work was scheduled for 2.5 hours. Very well organized, professional and pleasant. Followed up to ensue everything was OK. Would highly recommend them.

Nae Rolls

Used car salesman was upfront about accident history of a vehicle......however I was not so impressed by paint repair on the vehicle to repair stone chips, looked amateur.

Sinistertrip

Hands down the worst dealership around. Customer service is awful, mechanic's don't know anything about the cars they are working on. After paying $1300+ I left with more damage then I came in with.

Rob Dagenais

Parts Center -- Fast, friendly service.

Eric Kipling

Recently purchased a pre-owned Subaru Forester from Gemini. Quick and easy shopping, who knew buy a car could be this easy! Absolutely no pressure to buy... but no reason not to buy form them. Great quality of cars knowledgable staff very friendly and most importantly prices that don't break the bank. My wife and I where shopping for a while we knew we wanted a Subaru but didn't think we could shop at the big dealer. After a few failed attempts at buying form the smaller dealers we found ourselves at Gemini and boy where we mistaken. Gemini had better vehicles way better service and way way better pricing. Next time we need a car we will only make one stop and thats to Gemini Motors. Thanks Tim for the great Forester couldn't be happier! :D you guys rock!

Harjot Grewal

I've come here a few times and overall the people have been kind and friendly. For an earlier repair, they had everything about my car on file and a shuttle to take me to work. The repair was done quickly and I was pleased with service. On a more recent repair, which I booked online, I never received any confirmation from the dealership. I then called and was told they had no record of my repair request. I made another appointment by phone and requested a shuttle service. On the day of my appointment, I was very disappointed to see that they were not expecting me and did not have a shuttle available for me. They were able to find the necessary parts and make the repair the same day but I was left scrambling last minute to find alternative transportation. I hope they can improve the service appointment process as it did not work for me last time.

Sophia Wang

The staffs were very welcoming and helpful. The service was nicely and efficiently done.

Sahib Bhele

Poor service, staff isn't helpful...Maybe they dont want to sell cars; better to go to another dealership

Gopika Athithan

Great sales department. I highly recommend Jeff Foss!

ryedub132

Excellent customer service and timely service.

Gordon McFaull

Service was very good. Emily was excellent as always......cheerful, quick & efficient, organized with everything ready, greeted me by name. Could not ask for more!

Greg Shannon

They have always treated me well at this dealership. As a car guy they don’t give me any car bs, they are straight and to the point. Very knowledgeable and friendly. Ed and Tom in the parts department are the best. They know what parts and accessories will work best for me and are great to talk to about cars

Cassandra Jackson

I, like many others who have reviewed on here, had a great experience buying my car. The sales team was great and very helpful with this massive purchase (>$30 000). However, the service department is a joke. I paid more than $600 for rust proofing that was supposed to last the life of the vehicle. Less than 1 year after purchasing the car, there were rust spots on the doors and the rear bumper. I brought these to the attention of Gemini Motors and they, as a "courtesy", painted over the spots with touch up paint and called it a day. Well of course within a month the spots were back. When I took the car in for the yearly rust proofing inspection and again pointed out the same spots that had been there the year before that they touched up, I was told they would look into it for me and see about getting the spots fixed. That was June of this year. Yesterday, on December 5th, I FINALLY got a response from someone and only after calling them myself over the span of the last 6 months. I NEVER ONCE got a phone call back when I was told I would to give me an update. And after all that, I'm being told that nothing will be done to help me. Absolutely horrendous communication and service. I will not be returning and highly recommend that you take your money elsewhere.

Mais Abu-Khudhair

Always professional, fast service

David Davidson

Great experience

Fred Svacina

Nice ppl..seriously over priced!

Jack Schueler

Nice friendly place with great service.

Blair Francey

Gemini Motors Staff are a pleasure to do business with in my experience. They achieve a level of professionalism and customer care that most other businesses merely pay lip service to

Brad Thomas

Fantastic experience every time with their sales staff - I have been dealing with Matt Mcknight for all mine and my wifes vehicles for over 15 years and not only does he get us what we want and need but he makes the process a fun and easy one! Plus Subarus are in my opinion the best cars on the market especially when talking about driving in the winter months!

Steven Scagnetti

Great staff and service. Been a customer for 20+ years.

Elena S

Very poor customer service. Zero effort made to satisfy, retain or gain customers. Staff is arrogant and ignorant

Cameron Willmot

Worst car buying experience I have ever had. Salespeople will ignore you, put you down, and question your ability to afford the car if you dare ask for a test drive. Great vehicles, but go somewhere else to buy them unless you're 40+

Wes Philips

We purchased our 2016 Forester and lease a 2017 Crosstrek from Gemini and are extremely happy with Floyd and Manager Paul for treating us fairly. The front end service personnel especially Emily are friendly and very helpful in handling our service needs. 5 Stars all the way.

Tamara Riddell

I bought a Forester here a couple of months ago - we were happy with the service. I did want to make a special note about Jason who did the delivery walk-through with us - he was fantastic! Such a great personality and very knowledgeable about all the features and ensuring that we were set up properly. We were very happy to have met him.

S. J.

Excellent dealership with knowledgeable friendly staff. We dealt directly with Tim Kingsley, very polite and definately treats the customer with respect. No smoke and mirrors here.

Dan Calvert

We have typically been happy with the service here

Graham Williamson

Very Helpful Dealership I bought a 3 year old used car which had originally been purchased at and serviced by Gemini Motors. Car was in great shape. Dealer helpfully shared the service records.

Grace Smith

I brought our car in for an oil change this week and had to bring my toddlers with me. I had planned on taking them for a walk but it was pouring rain so I was stuck with two grumpy babies in the service lobby. Everyone at Subaru was WONDERFUL! They ran out to hold the doors as I came in with my stroller, every staff member who came by stopped to chat with me and the girls, they finished the car super quickly and then parked it as close to the door as humanly possible so I wouldn't have to go to far in the rain. I couldn't have had a more positive experience!!!

M O

Great service. I ordered a "special order" part as per my vehicles requirements and upon the service center attempting to perform the work, they quickly discovered that the parts package was inadequate and wasn't going to allow them to complete the task at hand. Not only did they keep the communications line open with me the customer, they offered to not only pay for a rental vehicle for me while they waited on parts but provided those extra parts and they're accompanying labour free of charge. In the end, they ended up paying more for my service work than I did. Pretty impressive. Id recommend them anytime. Especially Emily (the service manager). She's a sweetheart who seems to genuinely care about her work keeping customers happy, even on their dime. Definitely satisfied.

Jennifer Paul

I called to book a service appointment. Since I have moved this Subaru dealership is closer. I have only been here once before. I asked if I could book for a Saturday. The individual on the phone just started laughing at me... How would I know their schedule. They were incredibly rude and I will not be taking my car in. My old dealership does weekend appointments and have never treated me that way. I'd rather go back there.

David MacAdam

I am on my third Subaru. I will own a fourth. I have dealt with Gemini Motors for every transaction and have always found them to be outstanding in every department! I love my Subaru !

Typical Asian

Huge thank you to the staff of Gemini for the most friendly and welcoming visit yesterday. I have purchased a 2018 WRX and it was delivered same day. I would like to give a huge thanks to Jason one of the sales representatives this wouldn’t have happened without him. Thank you again and to anyone who needs a Subaru go to Gemini Motors for your Subaru

Davide Zanarini

The sales rappresentative demonstrate to me an high level of competence and helped menout walking through the different optional and car configuration. I asked for a drive test of a special model. In a couple of days was able to book for me a test drive.

Daniel Nahon

I bought a used BMW from Gemini and am thrilled with both the car and the experience. I was particularly nervous as I bought the car based on pictures and video as I don't live in Kitchener. Drew Nelson was fantastic and honest all the way. Now that I've taken delivery the car is even better than I expected and would highly recommend Gemini.

Donal C

Incredible parts department, super helpful staff there!

Ben Nikkel

One of the worst dealerships I have been to. Extremely rude and disingenuous staff members, long wait time and abysmal service centre. As a dedicated Subaru owner, I will always shop elsewhere from now on. Only reason I gave two stars is because Subaru of London, the next closest dealership, is significantly worse.

Kirsten Haney

I am so happy with my new car!! Jason Hoang was amazing. I recently leased my first Impreza and couldn't be more satisfied with my experience! He was very knowledgeable and patient, and answered all of my questions so professionally and politely (even when I thought they were silly questions). Jason was open and honest about other vehicles, and never bashed other brands (very respectable!) He even pulled some magic to make sure I got my new car in time for a big event! Jason went above and beyond to make sure I got the highest value on my trade, and the best price on my new vehicle. He was fair in his pricing and I never felt the need to haggle, because I knew he was giving me the best price right up front. He was easy to talk to and even easier to deal with. A+. Would highly recommend. Keep up the great work, Jason! Can't wait to come back and see you for my next Subaru in a few years!

Beau -

I just bought a Forester from these guys. I am a very picky shopper and they were able to not only find the exact (rare) model I wanted, but were able to get it in one week as I had to leave province. The service was phenomenal, and they really make you feel good about your purchase. They are NOT pushy salespeople, and that feeling of comfort makes buying the vehicle so much more pleasant. Definitely recommend this dealer (and of course a Subaru in general as they are the best cars on the market)

Winston Parsons

Friendly staff, answered all my questions, and made me feel at home.

Dan Paul Nguyen

We showed up close to closing time but they still let us go for a quick test drive. Our agent was very friendly and answered our questions

René Evans

Unfortunately after 10 years of regularly servicing my vehicles at Gemini, I will no longer return. Gemini damaged my vehicle dash when replacing an airbag. It was reported immediately onsite however the dealership did all they could to avoid the repair. Having purchased 2 other vehicles that were not Subaru over the past 4 years I realized how much better the other dealers were in all respects of their service. It's a shame, Emily really worked hard to be the best "face of the dealership" but it appeared to me the corporate intentions were falling behind what a customer would expect.

Peter Traplin

The staff seems knowledgeable and friendly. They will be honest with you. This is s bit of a regional dealership because i know a bunch of people from Guelph that use it.

J Roth

I went in for an oil change, they did a good job with the car. The workers were friendly but I asked them to call me when the car was ready to be picked up, and they did not. I was quite frustrated by this.

Christin Wallace

Very friendly and efficient service. Sometimes difficult to get an appointment.

Dan Ostapiak

I recently got a Subaru STI from Gemini motors and was extremely impressed with the level of service. Purchasing a car has never been easier and seamless. I worked with Brad and Matt from sales and greatly appreciated their relaxed approach and helping me come up with the best solution to what I wanted and needed. I also really appreciated Debbie from the finance department with her no fluff approach. All in all, I found Brad, Matt and Debbie to be a very honest team and they made the process super smooth.

Keith Wakeham

An oil change would be a little more expensive at the dealer, but they did fluid top ups, checked the differential fluids which are improbable to get to without a lift, and did a hand car wash. For the price, and the addition of the documentation, I've been very comfortable with this. I had been going to the Mississauga dealership for regular maintenance due to regular trips to Toronto. However, after they damaged a piston seal on a brake caliper doing the very expensive "inspect brakes" maintenance, I decided to try Gemini. Emily is the happiest and most helpful service coordinator who shows a great interest in her customers, is very engaging, and generally concerned. I thought I had a major bearing issue, she was able to get me in quickly, test it, and ended up being a simple rebalancing. She stressed to let them know if I had any issues at all. She went out of her way to squeeze an oil change in just after major snow storm and power outages so that I wouldn't have to have one done on the road during a 3500 relocation drive. Their service side is great.

Lara Saliba

A great experience at this location. My partner and I came here to test drive a vehicle and it was a smooth, stress-free process. The staff that greeted us when we entered were friendly, professional, and earnestly made efforts to quickly find the sales rep that we'd booked with, communicating with us along the way. Pete was the rep who helped us with the vehicle itself, and he was extremely professional, helpful, and felt genuinely invested in our search. He was polite and respectful of our time, courteously cleaned off the car while we got comfortable and familiarized ourselves with the car, and warmly offered navigation assistance in the event that we weren't familiar with the area. When we returned, Pete invited us into his office and discussed details about the vehicle and buying options - he explored options with us to find what best suits our situation, shared important information from the history of the vehicle that he had looked up while we were out on the test drive, and was positive and upbeat the whole time! We felt comfortable with him, and that he was honest and open with us, which put us at ease. Throughout the process, staff made us feel welcomed and valued, and made sincere efforts to help us find what we need.

Logan Gersdorf

Terrible service, terrible knowledge about what is wrong with your car, they just try to grab your money They say your car will be finished in an hour tops, and it takes 3-4hours and they don't update you about anything when your waiting! Prices are rediculous compared to other shops that can do better work, Never bringing my car here again! And when they go to take a road test, I watch them peel off with my car, like they don't care about people's cars This place is very unprofessional and I do not recommend this place to anyone!

Ahmad Ramadan

Andre Fast in Parts is super helpful and went above and beyond to help me with my complicated modified Subaru problems. Nice to see enthusiasts that care about the Subaru community working for the brand!

Colin Fitzpatrick

We recently purchased a pre owned Subaru Outback from Gemini. Peter was an excellent salesman to work with. He went above and beyond as we needed our vehicle asap. Hats off to the service department as well for getting the car safetied quickly for us. Great job Gemini! Keep up the good work!

Jayalakshmi Nair

We have bought 2cars from Gemini motors and have been very satisfied so far with their follow ups for appointments and service in general. The sales person I dealt with for my purchase of Subaru Impreza was amazing he made sure I got my test drives and the process was smooth. I love my Subaru Impreza

Sharon Fournier

A very satisfied customer for many, many years.

boonies Boonstoppel

They didnt answer my questions i had about a car till i called them.

Painting with Megan

Excellent service and kind staff.

Tyler Martin

Friendly service and great work. I have always been treated with the most respect and had great work done by gemini. Will continue to bring my subaru back to them for work and will go to them to upgrade when nessesary.

Zed Wang (Zed)

Their price is too firm

Brian Lapp

We made a trip from out of town to purchase a new Forester as this dealership came highly recommended by a family member who used to live in the area. It was certainly worth the drive! We ended up arriving really late, about 10mins before the dealership locked up due to some traffic we hit along the way. Not once were we made to feel rushed by any of the four different staff members who patiently took time after hours to help us out and educate us on all the great technology that’s packed into these vehicles. As we entered the showroom my wife and I and our 3yr old son were made to feel very comfortable in this socially awkward time of Covid-19. We were greeted with complimentary hand sanitizer, face masks, and water as they recognized we must have not stopped for a break to make it on time. All in all, I would highly recommend this dealership. Jeff managed to remove all the stress with a new vehicle purchase and leave us only with the excitement. Coleen was a pleasure to deal with and Rebeca made learning quite entertaining.

Nicholas Singh

Great place! Bought a used 2013 Audi A4, and was taken care of by Tim & Peter.

S Z

Would be nice if they had servicing hours on Saturday. It's the only Subaru dealer in the KWC region.

Jeffrey Dods

Alright, but no service hours on Saturday

David Schooley

Thanks Tim Kingsley for taking good care of us.

Steven Armstrong

Excellent experience with both sales and service

Josh Weir

Great sales people, with the best products to keep you safe on the road

Vlad Pop

My experience has always been great when bringing my Subaru in for service or maintenance. Staff always go above and beyond expectations. Awesome work!

Joseph Brunen-Psutka

Went to Gemini for some parts for my Forester. Tom Kukla was extremely helpful in helping me find which parts I needed for my front bumper and rear hatch. 10/10 will be going back.

A Human

Very unprofessional

Jason Thoms

Great staff. Looking forward to picking up an Outback.

Milan Svitek

Best service I've ever experienced; take note Toyota. Service department can have anything shipped to the dealership for pickup. Andrej Fast helped me out on several occasions. This place really shows the true reasoning behind why Subaru owners are said to be part of the "Church (or cult) of Subaru."

Donald Cochrane

The sales person is talking to was very bored what I was asking him questions about and see making wanna talk to me at all

Andrew Menzies

Not a fan of the customer service here at all. Been going for 5+ years. Expect to book 2-3 weeks in the future, to wait excessively for oil change or tire swap, not to have their shuttle available, not be notified at all when your car is ready. If you have a fleet vehicle expect to give your VIN every time you book an appointment, their system doesn’t store fleet customer’s names.

Sarah Hohner

Great customer service (Emily, in particular, goes above and beyond). The online appointment-making, shuttle service, and car wash are nice features.

GOKUL Rajan

Re Service department: hands down, extremely courteous and professional. Timeliness, cleanliness, and service (Car, Transportation and over three phone) deserves top marks. Professionalism rubs off on new employees too. Regarding quality of service, they are thorough and helpful and honest. Couldn't have picked up better car and best service in this location. It's as if they have my back, which makes me comfortable with the whole package.

Roars Saror

They are courteous and usually fast, until now prices for regular maintenace have been reasonable, my car is from Aug. 2015 and only have around 11.500 kilometers

Kim Hollingshead

Nice cars

Marc Black

Not very good at getting back to you regarding repairs / parts. Kind of hit and miss regarding service in general

Benjamin Vasey

The service at Gemini Motors Kitchener is spectacular. The sales team is very informative about their products, and the service advisers are very helpful and friendly. If looking for a new or used car, i highly recommend heading to Gemini Motors in Kitchener.

Alexandra Vieira

Service is awesome! The only thing I dislike is that they require 2 days to check out an issue with your vehicle which makes it very inconvenient. Otherwise excellent service and quality!

Aaron Cole-Doerr

I've always trusted Gemini to service my vehicles. They kept my old Forester on the road years past my expectation. The service team is super friendly and I've always had a positive experience when doing business with them. Whether you're looking for service or a new vehicle I would 100% recommend Gemini.

Colin Duffett

horrible service , love the car but never go there again

Mike Mannion

Terrible place, be extremely careful while dealing with them, had a horrible experience and lost money dealing with them. I would not step into this place ever if it the only place on earth selling a Subaru. Would have given zero stars but didn't have the option.

no yes

Bought 2 used Subarus , from preowned department, excellent service start to finish. Customer satisfaction 10 outta 10. The team made buying a car painless. Thx everyone

Eric

Honest service and employees working here are very accommodating. Thumbs up!

John Doe

Andrej Fast Parts Specialist Rudest guy you will meet... Stay far away from this place!

Huaning Liu

Aweful service. I went for a general inspection and flat tire on Wednesday. They said they have to order the tires and that I need to come back Thursday. They would call me to book an appointment when they get the tires. I said sure no problem. Got a call on Wednesday afternoon, they said I can come Thursday at 2pm for tire replacement. I get there Thursday at 2pm waited until 4pm and a guy came out to tell me that they don't have my tires, they didn't receive it for the day AND that I would still have to wait because they removed all my current tires. I was told to come back Friday morning at 10am and I should be out by 12pm, and they promised me that they will have my tires. I get in on Friday at 10am, and now they say that I have to wait until at least 2pm????? Never going back. Do not recommend. Better driving to a other Subaru dealer.

Gordon Hansen

Excellent turnaround. Gord from London suburu dlr trade

Robin Kerr

Ordered a part from Tom two days ago, he called today to tell me it was in , then installed it for me. Great service and will certainly use them again

Frank In-Guelph

I had to deal with the parts department. They were supposed to call me back to make an appointment to replace a part under warranty. They never called me back. I called them many times but nobody answered. I left them a few messages but they never cared to call me back. Had bad experience with the service dept. as well.

Kenneth Chan

We had our test drive here and wanted to make a deal the same day. We had been to another dealership before so we had an idea what the price would be. I guessed we did get a so-so price after a brief negotiation. However, salesperson did not seem to be interested in earning our business. We were given a take-it--or-leave-it price and with no assurance that they would get the car We were told they had 2 cars that fit our criteria before we got there; but we were told both cars were already sold during our negotiations. Really?! Was that a game? I guessed I would never know. We went to a different dealership the next day. We bought the car we wanted with a better deal. It wasn't hard to earn our business at all. I never understood why some people just didn't seem to care.

Liz Gmehling

Long overdue review. From the start, the sales team in the Previously owned offices were super friendly and not overbearing. I test drove a vehicle that I really liked and knew it was not an easy type of vehicle to find. (Let me point out it was not a Subaru). It had a problem with it and I pointed it out to the team. I was committed to the vehicle and the issues needed to be fixed. These guys were great. They ran their tests and did some adjustments. After another test run, I noted that there was still an issue and they really went to bat and took care of it. I did continue to have some issues but Tim and his team were outstanding and really did their best to assist in getting to the bottom of the problems. It took some time and patience, and involving the actual manufacturer, but the job got done. I love my car. Although my car happened to be a problematic one, Tim and his team were nothing more than supportive and true to their word. They stood by me through every step and phone call and made it right. THAT'S CUSTOMER SERVICE!

Martin Agnew

Reliable service.

B. J.

Do yourself a favour and do not service your Subaru at this place. The other reviewers were right about the poor quality work and horrible customer service at Gemini Motors. They ignore concerned customers, and try to placate them promising to get back to them ASAP, but do not do it.

Alex Cooper

Parts and Service department are a pleasure to work with. Used many times to get my Subie back on the road.

Wayne Riehl

Best experience ever

Dr.Shince Mathew

I came to the showroom to buy a BRZ today afternoon. I was really disappointed by the behaviour of the salesman present there. These guys behave like they are giving the car for free. I dropped the idea to buy the car from this dealer.

Timur Isakov

Very bad sales service and car service as well. I live in KW and Waterloo area and was looking for new Impreza to buy. Price in Brampton dealership was 2000$ less for the same configuration comparing with Gemini. I went to Gemini dealership and asked if they can match price - answer was "no" and they asked me why I don't like to support local community??? If they would ask me to donate let's say 1000 and they would match another 1000 to any of community institutions it would make sense but they just wanted to put additional 2000 into their pocket... I bought car in Brampton. Service. I had to replace CVT fluid and differential oil and asked for quotation (Emily Sinichko as I remember provided quote). Price was over 500 dollars while Stratford gave around 300 and Brampton even less. I had to go to Brampton in spite of losing additional 2 hours for driving. And would like to mention that service coordinator was not very polite and there are other young service clerks that I would wish understand more about Subaru cars... I had to switch to another car service company. Subaru Canada. I like Subaru - it's excellent car. I think you need to consider opening one more dealership in growing fast KW - Cambridge Guelph district. As far as I know many people are willing to buy one of Subaru's cars but because of not adequate services they are hesitating. So more options for dealership selection - better for everybody.

Janelle Hale

We had a fantastic experience purchasing our new Subaru from Gemini. They weren’t pushy at all. The dealership is quite laid back yet they answered all my questions. We did a lot of research ahead of time and Brad gave us lots of space to test drive and make our decision with no pressure. Every detail was taken care of seamlessly and we love our new Forester. Highly recommend, Thanks Brad!

Jill Angove

Staff are friendly. When I purchased my car I did not feel any pressure from the salesman.

Allen Harris

This review is based on our most recent service experience and NOT on the purchase of our 2017 Subaru Outback. We’ve had condensation forming on the inside of our front right headlight assembly for some time now. Scheduling, timing and life seemed to work against each other when trying to get the headlight looked at. Besides it wasn’t THAT bad. Well another winter in and it’s much worse. We finally got in last week and find out that headlights AREN’T covered under warranty. Go figure! We’re under 3 years but over our km’s by 12,000 and that’s the kicker. Sorry, no luck. $1400 to replace .....not happy!

Chris Mitchell

Friendly staff, quick efficient service. A+

Mark Diebowski

great experience purchasing my Subaru, and no complaints with the car itself, however certain people should not hold a position of authority in businesses and Matthew McKnight should go back to school to learn the basic fundamentals of customer service. Arrogance and smugness he would excel at, treating customers with respect and listening and acknowledging concerns goes a long way for repeat customers rather than being spoken to condescendingly and rudely. Thoroughly disgusted with this dealership. He is actually insulting.

Jon Schumacher

Fast thorough service from April, Emily and Sean and the service techs. And while I was waiting Tom at the parts counter was extremely helpful in finding the accessories I was looking for.

Alex Deadman

You can absolutely find CHEAPER service elsewhere. However the customer service, ease of booking, and advice provided by staff is exceptional. I will continue to return to my dealership for service. Thanks Gemini!

Paul Hauck

Great customer service they make you feel like Guest. I would highly recommend Gemini Motors for your next automobile.

Jamie Leggott

Great selection of cars and suv in stock. A friendly staff with a good sense of humor. Good place to start a new car hunt.

Ryan McGuire

Just purchased a new impreza and made a point of not buying it at Gemini. I've had three separate female family members/friends who've been ignored or mistreated when trying to purchase a car at Gemini. If you are a woman (or a man who cares about women) do not buy a car here. I wish I could give them no stars.

Matthew Dias

Not impressed. Took my crosstrek here for its first oil change feb 26th. I took it in before a vacation up north. While away i discovered the techs had severely over filled the car with oil. When i returned to the city on march 3rd i left i message with the service department saying id like i call back regarding why my car was overfilled. Two weeks later and no follow up. Ill be going back to my original dealer even if it means driving an hour to get there.

Dave Schnarr

Great service! Took me on time and I was out in 45 minutes.

patrick D

Customer service is up to par, however overpriced for maintenance

Tori Willmot

I recently visited this location looking to test drive the Forrester as it is very high on my list of cars that I would like to replace my vehicle with. My fiance and I went in and were ignored for about 10 min by all sales staff. When a salesman did come over our experience only became worse. When I told him I would like to test the Forrester his response was, "you know these are expensive vehicles, right? " He then asked which model I was looking and and I told him I was looking to start with their highest end model and go from there. His response was again to tell me they are expensive vehicles and question if I had looked into the vehicles. He then told me he wasn't sure if he had one available to let me drive and then gave me their low end courtesy vehicle to drive. Despite there being multiple Forresters outside this was the only one he would have me drive. I was finally able to drive the model I wanted to after coming back and again telling him all of the features I was looking for. After he finally let me drive the one I wanted to and I asked about cost he immediately turned and only spoke to my fiance about cost and financing. All questions I asked were answered to my finance instead of me. The only time he showed me any interest was when I said I was looking to pay cash. Loved the car but if I decide to buy it, it will not be at this location. This experience has even decreased the chance I will go out of my way to give another location a chance.

Peter Lam

I wish there was an option to give ZERO stars !

Ekk Pfenning

My family have bought 5 cars here in the last 7 years.

jaim mohiuddin

one of the worst experiences i had with this dealer. Finance Manager Debbie hung up the phone on my face, dealer thinks they are doing us a favor.

Pat Yantha

Awesome!!

Flora Liu

DON'T GO THERE! The staff here is extremely rude and unhelpful. We lost our lug nut key and just wanted to get the lug nuts off (which only takes 3 seconds with the key they have in store). But not only did they charge $65 for just screwing those things off, they also made us wait hours for this simple change. In Toyota you can get it done immediately and for free. For future if you are thinking about buying a car, don't choose Subaru because customer service is just painful in this town.

John Koshy

Not very customer friendly place. May be everything sell automatically without much effort

Andrew Dennison

Nice showroom, nice cars, nice people. Salesperson was not pushy, answered our questions and importantly didn't come on a test drive with my family. I didn't end up choosing a Subaru, but I would recommend the dealership regardless if you're in the market for a new vehicle.

Linda Mather

My vehicle purchase experience was exceptional at Gemini Motors. Everything was done efficiently and professionally and I was most impressed with an in car tutorial post purchase. It's always hard to part with hard earned money and I felt that was respected. Now I have a safe, comfortable new vehicle to get me through the next ten years. Thanks to Matt McKnight for his capable help.

Gus Fring

No shuttle

Daniel Iafrate

Tom is great in the parts department.

Craig Bremner

Awesome folks.... new Subaru coming home soon!!

Maclean Shanks

I recently attended Gemini to pick-up my Subaru Forester. Rebecca in fleet was very professional and had a great sense of humour. She is a great front line person for dealing with fleet customers. She walked me through the vehicle, as well while i was waiting a gentlemen showed me around the sales floor and thanked me for choosing Subaru. It was a very pleasant experience! They seem to have a good focus on the customer. Thanks Gemini!

Karen Pupek

Great staff excellent service

Ping Zhang

Brought my car in for a simple repair. They did other repairs on my car without any communication or authorization and charged me for these additional repairs. They refused to release my car unless I paid for the repairs they did without my authorization or communication.

Samilein A

I would not recommend Gemini Motors when it comes to servicing your vehicle. I found my experience to be unsatisfactory both in follow up for the what the problem was as well as in determining an ETA of when the work would be completed. Would be very reluctant and hard pressed to return for a future servicing need.

Moe Visram

Just had my first oil change at this dealership. I was in and out in about a half hour. Great job!

Sam L

Informative staff.many cars to choose from

Tyler

I’m 22, went to this dealership to purchase a 2018 wrx. After 10-15 mins walking around a salesman approached me and told me “this is a expensive car”. For whatever reason he judged me because I’m a young adult. He didnt want to haggle a price, after telling him I went to a few other Subaru dealerships. This wasn’t my first wrx or 2nd or 3rd Subaru. I went to Subaru of London, got a cheaper price and BOUGHT the exact car I was looking at - FROM KITCHENER. Their car salesman definitely need better customer service. It felt like I walked into ikea to buy a fridge. “This is the price and that’s it.” There was no haggling. If you’re reading this, I highly recommend to go elsewhere. From one Subaru owner to another. Take the time and go elsewhere.

KH

I haven't bought a car here not serviced my car here but the first time I stopped by the Service Department, they were super helpful. The second time I came back, they were still super friendly and helpful. I appreciate that they greeted me across the plexiglass the moment I walked through the door. I guess I'll be coming here for servicing my car in the future. The sales department seems a little more detached. Maybe I did not look like a potential buyer even though I was considering upgrading to a bigger Subaru. I was looking at the cars in the showroom and no one seemed interested in chatting with me. Maybe it's got something to do with how I was dressed: very casual.

Pritesh Mistry

Large store and fairly well stocked. Joe Fresh section needs more stock for toddler items.

Melissa Pipe

Horrible customer service from the service department, starting from the first phone call to make an appointment. My subaru is a 2015 and I bought it two months ago from a different dealership. The dealership who sold me the car, made a call to Gemini Motors to see if my air conditioner is covered under a warranty. We were advised it was. I called to setup a time and it took over 1/2 hour to schedule an appointment . I was told it was a recharge of the mechanics and when I dropped it off they advised it was a recall. I had to leave it overnight and the entire next day. First call I received from them, I was told there was nothing wrong with it. I said, yes there is and that it stops working after 15 mins. Second call I received, said it needs an air compressor and a new belt. This would cost over $1000 to fix and I would have to pay a diagnostic fee. I said it was suppose to be covered by warranty. The receptionist was named Emily and she was rude and said she would not release my vehicle until I paid them. This is just a few of the many things that went wrong. So much confusion with the receptionists. They need better training, computer training and customer service. You can't find someone in the computer who has never been there before. Thankfully, my dealership called to deal with this mess. Gemini did not provide me with any paperwork. I will not be retuning.

Michael Taylor

I was driving on the highway with my wife and two small children when the car developed a strange sound - similar to road noise, but that cut out when brake pressure was applied. We were close to a Subaru dealership, so I called and spoke with Sean, who said he could take a look. When we arrived, Sean took a test drive with me, and thought the problem was the wheel bearings, but rather than send me on my way, he wanted to double check and put the car in the air. Once this happened, he discovered that the wheel nuts were so loose, they could be turned by hand. I am so grateful to Sean and to genesis for taking the time to investigate and fix the problem. We could have lost a wheel at speed on the highway... and instead, we are all safe. If this is how they treat walk-ins (drive-ins?), I can only imagine that their regular customers are in incredible hands.

Sharelle Ryan

Dealer gave 120% with buying our new crossover limited.a very pleasant experience from start to finish..thank you gemini motors in kitchener and to floyd thank you

P G

Very Poor Customer Service . Not had a single great experience from last two years. If you are looking to buy a Subaru i would suggest to go to some other dealership where they value their customers either in London or Mississauga/Burlington area.

Jim Elener

Great sales, parts and service departments. I highly recommend Gemini Motors

Doug and Debbie Leeming

I was very pleased with the friendly and efficient service from the entire team at Gemini Motors.

John Barron

Love my new car Mark MacKenzie really did an outstanding job of picking the right vehicle for me He went way above and beyond to ensure the best possible experience for me and family Thanks for the world class service

Brad Hibma

If I could give a negative number I would. WORST experience of my life hands down. Safe yourself misery and don't shop at Gemini or buy a Subaru PERIOD!!!!! 2015 wrx purchased brand new. Treated very poorly when purchasing until deposit amount came up. -Stereo head unit kept overheating and shutting down - replaced, now my dash rattles. -Bluetooth speaker was cutting in and out - replaced, now it can't be used unless pressure applied to it. -Blown motor - 10 week motor repair with multiple failures instead of motor replacement, not offered a rental until week 4 with zero help from anyone including subaru customer care. Scratches all over front end, rattling front end, smells like burning when driven. Asked about buy out at initial hearing of blown motor and was offered 25k for it, then not even 4 months later and less than 1000km was offered only 21k. -less than 1000km after motor rebuild and ample testing the intake blew off (only issue spoke of by Gemini) leaving it stranded on side of highway, waiting 4 hours for tow truck back to Kitchener. - automatic start wouldn't work after rebuild as the hood switch was bent down, simple fix was to just simply bending it back! -less than 2000km after rebuild engine light came on, flashing sport mode and car can't seem to figure out what it wants to do, had another mechanic check the code and 3 codes came up- engine knock, can shaft placement, engine stall. Gemini could only "see" the engine stall code which is remedied by a computer update, but no answer for the 2 missing codes. Left with an absolute LEMON with no reliability, no responsibility by Gemini or Subaru and no one wanting to resolve the issue or even help resolve it. Absolute worst purchase and experience of my life! I hope this deters people from dealing with subaru as a whole!

K K

Nice dealership, used car area is really nice. Great salesman I spoke with regarding a used car not pushy at all, good experience overall.

Doreen Wolfe

The staff at Gemini Motors were pleasant and efficient. I shall be delighted to return for service again.

Marc Laderoute

Shawn and Emily, Tom And Andre are fantastic to deal with. We buy parts from them all the time.

John Martin

Excellant

Arjit Barua

Tom at parts and service is always a great help.

Matt Minielly

Great experience buying the car. Once they had my money, however, it went downhill. Quickly. They scratched the hood of my car while washing it, twice. The second time 'don't wash' was on the work order & highlighted in yellow. They refused to correct the issue. The power window was/is sporadically not working, they didn't review the issue at all. Most recently, with the airbag recall, they are refusing to acknowledge any concerns I have, and are no longer communicating with me. I can't state how strongly I would not recommend this dealer. For the life of me, I don't understand why they don't want repeat business; but given their conduct, obviously they're not going to get a penny from me moving forward. Update: after weeks of one way communication & Gemini refusing to answer my emails, I submitted a BBB complaint. They don't answer the BBB either. So, if you want to buy a car and NEVER have contact with Gemini again, so ahead...

Bryan jamea

Dealt with Peter on the used car side and he was great. Looking forward to getting into a WRX very soon.

Jp Powdercoating

Matthew was a pleasure to deal with. If you are looking for a Subaru... it's the place to go.

Victoria Magarin

Great experience and service

Ashley Leonard

Terrible service!! I find the ladies unwelcoming. Had an appointment to switch my winter tires at 1:30pm. Told it was going to be an hour so decided to wait there since they were not offering shuttle service. Almost 2 hours later I had to ask how long it was going to be and she told me another hour because the tires were not on rims. (other dealerships can get this done in an hour) When I left after 2.5 hours of waiting, I noticed my car still hadn't even gone in the shop yet! 5 hours later the car was ready and had no solution to my broken radio. They also don't keep my name on file as its a fleet vehicle which I find unwelcoming and never have had an experience like this. Will be going to Guelph dealership for next service in hopes for better experience!

Peter Freeman

Not a good dealership. Recently I was waiting in customer service area while my car was being serviced. A big fellow working in customer service was answering the phone. After he hung up with nearly every customer he started cutting them up with his coworkers. It was very unprofessional I could totally hear what he was saying. After observing and hearing this behaviour I was not impressed. Like I said go elsewhere.

Richard Boucher

Picked up beautiful new car ????.

Richard Wallace

Super helpful. In and out in an hour. Sweet.

rob anderson

AWESOME!!!! Emily was a great help getting my NEW WRX taken care of when I needed it looked at. Hats off also to Mark and the rest of the staff keep up the GREAT job you are all doing. Thanks Again!!

J Y

My boyfriend took his car to this dealership for an inspection a few weeks ago. After the inspection his car has broken down twice on the road. The first time he managed to recover the car by himself but the second time we had to call a tow truck on our way to mississauga which cost us a fortune and the car stopped running in the middle of the road which was extremely dangerous for our safety. He called the dealership and we are hoping to get a refund due to their incapability but they just saying that our car breaking down has nothing to do with the inspection and they will not issue the refund. Anyone with common sense can tell the inspection messed up our car as our car has never broken down before and we just bought it over a year ago. The break down only happened shortly after the inspection so you are telling me it has nothing to do with it? I’m not 12. Overall, very disappointed and do not recommend anyone going there .

nancy Palmer

Well, we bought a car

Jo Young Lee

Recently bought Forester 2019 and it has been wonderful experience buying it. Special thanks to Jason. He was very knowledgeable and customer oriented. He made me comfortable with the whole process. I am very happy with my new Forester and highly recommend buying from Jason and Gemini!

Matty H

They’ve always looked after me. I had a minor issue while booking a service. This wasn’t discovered until after the service was completed. Emily and Mark worked quickly to correct the issue and get the proper work completed on the WRX. Overall 4/5. They’ve been servicing my 2018 WRX since 2019. Currently 103,000KM

Kristian Nielsen

Sent an email asking if they have a BRZ to test drive and they never go back to me.

Noname

Damaged my car twice during service. Did not take responsibility for it and lied. Would not recommend Gemini.

Mark Lanctot

The worst treatment I ever had at a car dealership. I went in about a year ago. The salesman had to be called over to help me and from the expression on his face I could immediately tell he'd rather be doing something else. I was very impressed with the Forester and it was available at the same price as the Hyundai Santa Fe and Kia Sorento I was also looking at, so I expected monthly financing rates to be the same. Not at all. Subaru does not do more than 60 month financing so the monthly cost was much higher for the same purchase price. When I told the salesperson the rates I was seeing elsewhere and wondering if he could match them, he said "THAT WILL NEVER HAPPEN!" On the way out he accused me of stealing the keys to the demo - he couldn't find them on his desk where I left them. He rapped on my car window and said flatly "keys..." I will never go to this dealership ever again.

Michael H

Great experience with parts and service here.

Wayne Crosson

Great service team

Dennis Watson

Great staff and great service

Laurie Pearce

There's No Doubt, SUBARU SELLS ITSELF!!! But, it's the dedication and hard work that Emily, Matt, and Cecilia provide, that "Seals The Deal" as they say!! A special "Thank you" to each of you at Gemini Motors for making my experience beyond "Stellar"!!! Best, Laurie Pearce

Gurjot Loodu

Honest and friendly service! Emily has been pleasure to deal with , She kept me informed about progress on my Car service!

John Henderson

Terrible! Since buying our WRX at Gemini, we have only done oil changes there. We were a couple weeks late on our last oil change and some dash lights came on. It was booked in so we asked them to check why these lights are on. They proceeded to tell me the light was on because it was out of oil !!! Told them that we only get oil changes done at their shop and they said it burned that much oil since the last oil change! I couldn't believe what they were trying to tell me. 5 litres of oil burned between oil changes??? Also quoted $3000 for a brake job. No thanks! I had it done for $500. Will not be taking my business here anymore. Especially after reading some of these reviews.

ken wolno

Pleasant and efficient staff Ready before estimated time

Nathan Vogel

First of all, we love our Subaru Legacy. We couldn’t be happier with our purchase. But that’s only part of the story. Our service experience at Gemini has been second to none. From Emily at the service desk, to the techs who work on our car, everyone has been extremely friendly and helpful at each one of our services. They make sure there are no surprises. I highly recommend Subaru, and Gemini is the place to go to get in to and stay in one!

Nicholas Specht

Excellent customer service, very pleasant to deal with. I have been in a number of times to purchase parts for my 06 Sti. They always make me feel welcome, and are very helpful.

William Homerston

I usually go to Hamilton Subaru but have had difficulty getting an appointment or getting ahold of anyone via email or telephone. Gemini had appointments and was extremely responsive. My service rep was extremely friendly. They looked into an additional issue for me and even swapped out my tires and washed my car for no charge! I think I'll be sticking to Gemini from this point on. Also super convenient location!

Lois Thur

The car is brand new, and the Nav will not work when you punch in Waterloo. Take the car in and are told this is my problem, go figure it out yourself. Will never have anything to do with this dealership. After reading all of the posts you would think this dealership would get its act together.

Andrew B

Worst dealer avoid at all costs they refuse to warrenty a car with extended warrenty even with proper paperwork even spoke to the warrenty company and they assured us the issues were all covered and were willing to pay out for repairs and all the dealer has to do was fix the car when given the proof to the service manager was told to leave and walked out avoid this dealer at all costs do not go here unless you want to be taken advantage of

Spiros Sapounas

Good cars quality and price

Janice Grondin

Gemini Motors has gone out of their way to service my Crosstrek. I highly recommend them to my family, friends and clients. They are always friendly and accommodating.

Mark Avard

Went to Gemini Subaru for a used Impreza. Staff on the used car side were a bunch of yo-yo's there. Cars were priced to high and cars wern't as nice as other Subaru dealers I had been to. New car showroom was nice tho.

Adam Dey

Great experience buying a used Subaru from Peter at Gemini. Friendly, knowledgeable and no pressure. I would definitely recommend Gemini motors and Peter.

Nic Theologos

Everytime i call to get transferred to parts department, they dont answer. Been trying for 3 days and been told i would be called back many times. i ordered parts that i am supposed to be picking up and cant even get them.

RAY MODARRESI

Purchased our 1st Subaru and we're very happy with the process, staff and the service they have provided us to make this experience as smooth as possible. Will definitely recommend Gemini motors. Special thanks to Paul and Jeff.

Richmond Lam

I test drove some Imprezas. Friendly staff.

Rick A

I cannot post a lower star as I have not dealt with anyone at this dealership in person. However, I did send a request online regarding a vehicle I was interested in, and got an automated reply saying I would be contacted shortly. Well...3 days later and no contact. I reached out to 2 other dealers in the same manner (Mazda and Honda) and got a quick real person reply. Needless to say...I didnt buy a Subaru.

Thom N.

I brought my car (2019 WRX) to the dealership to have it inspected. A couple days after the inspection, my car broke down and we’re stranded in the road...extremely disappointed with the services, even when the report says it’s fine.

Chris Martin

Both service and sales are great. Despite moving I have stuck with Gemini.

E Fasan

Satisfied customer since 2000 .

Ryan Barrett

I got great value on my trade in and a great deal on a new Outback at Gemini Motors. And I owe it all to Thomas and Tim. The salesman, Thomas, was very polite, knowledgeable, hard working, and patient with me. Definitely speak with him if you need a new car. Tim in used sales did everything he said he would do and gave me a great price for my trade in. Gemini Motors of 3 dealers gave me the best price, and great service; I highly recommend them.

alexis bullock

Extremely upset with the service I got at Gemini motors. I bought a used car from them and within 6 months of buying it had to spend around $5000 on mechanical issues. Driving out of the lot after I bought it the check engine light came on immediately. They fixed this issue but the check engine light came back on a few months later, I brought it in to get it checked and they said it was nothing and fine to drive on, then 2 days later my car essentially broke down on the highway because of their lack of attention to detail.

Tiago Goulart

Bought 2 cars there and love the dealer, everyone is friendly and not pushy. All ways got deals and will be going back whenever need an other car.

Jesse Cave

Took my car in for a diamond kote inspection the car was covered in snow, wheel wells full of snow, undercarriage salt and snow covered and they called me back 10 mins after dropping it off said it was good but I doubt they even looked at my car.

Clayton Klaver

My wife and I traded in our '04 Forester to by a '16 Crosstrek, and did so because of the exemplary sales and service at Gemini Motors. Last week's visit was a good example. A rear tire was losing air and the problem was fixed for an add on price of ... $2. No labour, the valve stem also replaced. I was given touch of paint free of charge, despite my mistake of leaving a previous bottle in a car. I listened to Emily juggle an irate customer on the phone, repeatedly saying, "We will fix this," and reminding the customer of her name - twice! How to take ownership of a problem. I know to book a few days in advance, as they are usually booked solid. I usually run or shop the hour or so a service visit takes, so don't expect Jiffy or Quick 15' oil changes. But the cars are thoroughly inspected, and there are no unexpected surprises a week later of check lights going on. Lastly, our sales person Chris was great to deal with. His knowledge and passion for Subaru cars was super, without being pushy. We had a 45' walkthrough when we picked up the new Crosstrek, and gained confidence in the intricacies of new technology. Other staff, drivers and personnel have been friendly and helpful. Way to keep a dedicated customer, dedicated.

Don Critelli

Great service and friendly people.

Brent Lyttle

Great cars , helpful staff

jackson lenizky

Bought my first car here in November. the sales person was great and everything went very smooth until i spoke with the finance manager. I stepped into her office and waited awkwardly for about 10 minutes while she was on her cellphone making a personal call. After she finally hung up the phone, she immediately started to strong arm me into financing instead of paying cash. I explained that i could afford it, so why would i pay unnecessary interest fees? Her responses were between: "because that's life" or "to build your credit score". During our meeting she then made other patronizing remarks about money such as "i thought your grandma gave you some inheritance or something". Im a 25 year old grown adult, granted i look young, but this was a very big day for me and that spoiled my mood a little. i feel that if i went in with my 60 year old father, i would have been treated a lot differently.

Bob Lamky

Great friendly fast service. The free car wash is icing on the cake.

Trevor Johnston

Everyone treats me like family. The service staff at Gemini take excellent care of my Outback. Very happy! Thank you

Jim Wu

I approached Gemini Motors by email because of the pandemic, and because I'm really not a fan of playing the back-and-forth game. Craig responded to my email super quickly. He didn't play games and try to lure me into the dealership. He replied with the best price from the very start. (He even attached on-the-lot pictures of the vehicle I was interested in!) I was really impressed with his speed, attention to detail and most importantly his honesty and integrity. For these reasons, I would *highly* recommend Craig and Gemini Motors to anyone.

Jef Kent

Quick and easy, in a test drive 10 mins after arriving

E Pölzl

Andrej Fast from parts counter provides excellent customer service.

Doreen Weise

Horrible. Absolutely horrible. Poor customer service, zero accountability, dishonest management. Battery, clutch, breaks and starter each needed to be replaced on a new, one-owner car between 44,000 and 46,000 km. Only serviced at the dealer - all services completed to protect warranty (useless!), and I babied that car. Service staff and management said all of this was “regular wear and tear” ... then, blamed me for the clutch (I’ve been driving a standard for 20+ years - I DO NOT ride my clutch). They also do not respond to women - only men. Go somewhere else if you must buy a Subaru, or better yet, just buy a Honda.

Alan N

I'm not exactly a great service customer - I only drop in for Subaru specialized work, but I've always been super happy with the service I get, and how nice and accommodating everyone at Gemini is.

B unknown

I have nothing good to say about the customer service here. I love my Subaru I bought from Gemini but have a warranty issue that was put off by them for a month due to their busy schedule. When it came time to fix the part they stated I was not covered under warranty, when I booked the appointment I had ensured I shared my concern around my mileage was nearing 60 000km. Over the numerous phone calls, I was basically called a lier and informed that there is no possible way for me to have driven 10 000km in a month. I am a front line worker and laid it bluntly out for their service manager who still refused to believe me. This pandemic has taught us all a lot, I've learn that buying from Gemini was a mistake, I hope others do not make or at least that they learn to treat customers with respect and dignity. CONSIDER OTHER DEALERSHIPS FOR YOUR SUNARU!

James Fields

Do you enjoy not having your car for a full week with little to no communication from service on what is wrong with your car and when it will be fixed? Do you like phoning the service department and not getting called back? Do you like taking a taxi because there are not shuttle or loaner cars available? Then this is the place for you! I advise you to pay to have your car towed to Mississauga. It will be less of a headache, be fixed sooner and be fixed properly. Won't be back because of your service department. You need to get your act together, unprofessional service.

Heather Greenspoon

The worst Service Department I have seen I 50 years of driving experience !!!

Brad Kennedy

Friendly staff. Subaru's are great vehicles

Vince Ferrigno

I was a GMC man all the way (5) new GM vehicles over the years . Recently we decided to make a deal at the GM dealer with a trade in. The treatment we received from a specific GM sales associate was beyond rude and belittling. Good Bye GM.. literally around the corner we went! Gemini Motors Kitchener **************************** Sales service from Gemini was outstanding. It started at the front door when my wife and I entered the dealership. We were greeted right away with a friendly smile feeling very comfortable with no pressure. New vehicle sales Steve Bannon along with the business manager Colleen Magarin and Rebeca were outstanding with customer service and made our purchase of our first Subaru amazing, we were even greeted by Matthew McKnight thanking us for purchasing a Subaru Forester. Kudo's to the Gemini Team #1 We are 100% pleased with our new purchase, I would recommend a Subaru from this dealer over North American any day.

barbara green

Customer Service was good. Only surprise was one year later when I got a call from the rustproof people to tell me I had to have it checked every year. This was never mentioned at time of sale. Since I live in Toronto I did not want to go all the way to Kitchener again and ended up having to phone all over the place to finally find a dealership that carried the same rustproofing. This cost an extra $30.00 which means I will have to pay this every year, or possibly make arrangements to return to Kitchener. Over a period of time it certainly makes the rustproofing an expensive proposition. Had I known this information up front I believe I would have chosen another path.

Thomas Cockhill

No thanks.

Alex Desmond

Sometimes the smallest things take up the most room in your heart. one of my friend working as a truck driver went to shipping and receiving dept of this facility in order to deliver the tires. As he said, due to heavy workload and continuous snow he was suffering from throat dryness, but shipping receiving guy named 'Tom' was very kind, he not only helped him to unload the tires but realised his health issue and immediately offered him some drinks/snacks. What an example of nurturing professionalism and human values in the staff, appreciate????????♥️♥️♥️

Stellar Lisa

This was by far the worst dealership of any car company I have ever stepped foot in. If this was my first introduction to the Subaru brand, I would have never purchased a Subaru. I dealt with two different sales reps and both were equally terrible. They couldn't close the deal on a $250.00 difference and the trade-in value for my vehicle was BY FAR worse than ANY OTHER DEALERSHIP! Overall, I'm surprised that they are able to sell any vehicles. If you are looking to purchase a Subaru I would suggest finding a different dealership. I can't imagine dealing with them when it comes to servicing the new vehicle. I went to a different dealership, for a better price and a much better experience. Avoid at all costs.

John Colorado

From out of town but went in for an urgent recall issue. Was sorted out really easily, and the staff were super helpful and friendly. Car came back with no sign of dirt or mess from the service.

marty martin

Nice modern Subaru Dealership. Amazing showroom. Friendly and professional staff.

dale carere

Great friendly staff, lovely dealership. We felt very welcome from the moment we walked in. Service was quick and very knowledgeable. We absolutely love Subaru and will take our new vehicle back to this dealership when needed.

Mandey Moote

Mostly really good. Emily works the service desk and she is awesome. As they grow, I'm finding it more difficult to get my car serviced around my schedule and theirs. It's busy.

Maria Park

Gemini Motors came highly recommended by a few friends in the neighbourhood and thought we would take our chances. We drove from out of town and were thrilled with the service and knowledge of the staff. Jeff L assisted us in choosing the right vehicle for our family. (I thought I knew what I wanted) He encouraged us to test drive others vehicles and left with the best fit for us. Colleen M was so personable and patient with us when completing all the paper work. She dealt with all the financing and set everything up with ease. Rebecca was so fun and energetic, she took the time to explain EVERYTHING we needed to know about our new vehicle. We had no idea there were so many features. During such uncertain times all the staff at Gemini were courteous and made you feel safe and welcome I their dealership. Thank you all for your support and look forward to seeing you all again.