Reviews of Taylor AutoMall (Car Concessionaire)

Jennifer Tracz

This is my second purchase at Taylor AutoMall and Harry Lakins is the go to guy for anything. I got the vehicle I wanted at the price I wanted.

Michael Nexus

Donna was amazing to work with. She kept us up to date with the progress of our order and made sure that we were comfortable with our new Bolt. (5 out of 5) 2021 November. After waiting some time for a recall to be taken care of (the battery needed to be replaced) I was thoroughly impressed by gow much I was kept in the loop and the timely manner in which my car was serviced. They were even honest about this being the first time that their service department had the replace an EV battery.

Jesse Purvis

Beware of this company My father tried applying for financing because he found a truck he liked through Taylors the lady that was in charge of Finance said that his bank would not Finance the truck and they went to a third party lender but while they were going to a third party lender my dad called the bank and asked why he was refused and I guess he wasn't refused they approved it but Taylor's denied him anyways even though the bank said yes not to mention while this was going on and they were just stringing him along for a week and a half when they got the approval the day after he applied from the bank BEWARE of this place

Richard Bowlby

A little slow for service, maybe just a bad day. We will see next time.

David Lawrence

Some nice-looking vehicles.

K Malone

Totally a no pressure sales. Pleasure to deal with Donna and Jeff. Donna allowed us the time to make a decision while being there to answer our questions and did it while not hovering over us. I would go see Donna again and the team at Taylor Automall.

Colin Murray

I service my car at my dealership where I work ( ford) and a technician noticed that my passenger side axle seal with seeping so naturally I took it in under warranty as I have Factory powertrain warranty still I got a call that my car was done and that the seal wasn't replaced that it's normal for it to seep and that they printed out a technical service bulletin and put it on my seat and that I should educate the technicians at my work about Chevys I also had to pay a diagnostic fee.. but they lowered it from 150 to 40$ This is absolutely unprofessional

radom videos

Great service, found me a ride that seemed impossible to find anywhere else, good job???? When I'm ready, I'll definitely go back????

Ray Konigs

Fun new car buying experience, like it should and used to be.

Gerry Spencer

Service advisor Scott was very friendly and helpful and was able to get my vehicle in very quickly. Vehicle was fixed in very timely manner. Thanks.

Robert Bye

Everybody at Taylor we’re so nice and professional no pressure sales went the extra mile for us. They have my business for now on. Thanks Taylor

Roberta McIlroy

Always quick to help you find what you're looking for..

Al Goyette

Please give my thank you to Rob at service! Outstanding service Rep... I had a slow leak on one of my Sonic tires and even if you guys were low staff due to bad weather you guys were right on top of it. Rob took the time to explain to me the effect of having winter tires mounted on Aluminum wheels. Great guy. Regards AL

Jason Manuge

I've always had a great experience, from sales through to service.

Kris Born

I visited this dealer last Saturday, I spent a good 25 minutes walking around the SUV's in the used car lot around 11am and had no one come out to answer questions. There were many vehicles without pricing in their windows that I was interested in. I ended up getting frustrated and drove away. Same day I spent 25k on a SUV at another dealership. Sorry for your loss Taylor

Mackenzie Taylor

Wonderful service and super convenient given how busy this time of year is

Sir Charles (SirCharles)

Just bought my new 2021 XT4 and couldn’t be happier with it. Big thanks to Bob Andrews for helping me with the purchase. Anyone looking to buy contact Bob he’s amazing to deal with.

Brian Siverns

Tayler Automall is great to deal with. Service is fast and friendly with lots to keep you occupied while you wait. They even have a small cafa. I am happy with there service and how I am treated.

Dakota Ball

Fantastic staff! Jan and Jeff took great care to make sure I got the truck I needed at a great price.

Patrick Burke

Excellent service. Just some confusion on booking appointment.

chad eyles

Took my 2015 Sierra here to have some work done under the powertrain warranty, Took over two weeks to have it done, After the repair one of the injectors they installed wasn't installed ( sealed ) properly causing the engine to knock while running. I had to pay out of pocket for another diagnostic fee (150$ an hour) to have them look at it again, plus pay out of pocket for the parts because they said they are not responsible for the shops work after- as it isn't covered under a warranty if it was originally paid for under a powertrain warranty?? I also had my center console rummaged through and am missing some items from the first two week repair done in Nov. Overall wouldn't recommend going here

R. C.

Buying a new car is not always the easiest and most enjoyable task, but the purchase of my 2019 Corvette could not have gone any better. The professionalism shown by Al Warren was a pleasant departure from the typical attitude displayed by some Sales Consultants. His easy-going manner and good sense of humor made the buying experience one of the best that I've experienced in my 45 + years of buying cars. Add to that his extensive product knowledge, honest approach and down to earth demeanor and you have a great basis for buying a new car. Interactions with Sales Manager Brendan Fielding and General Sales Manager Travis Stevenson also proved to be positive and enjoyable. Both individuals displayed a high level of professionalism and competence. The car was delivered on-time, in perfect condition and exactly as ordered. The sales team at Taylor Auto Mall is, without a doubt, one of the best in the industry and can be trusted to do what they promise.

Jared McGrath

Great service, helped me get a truck that suits my needs really quickly. Thanks Greg!

Karrie Reich

Very efficient service process. Jim was my contact and was very professional. He explained exactly what was going to happen for my service and followed up to be sure everything happened as planned. I was extremely happy with my experience. I only gave a 4 star because I thought there could have been better arrangements made for people waiting other than a couple benches outside. The day I returned it was raining so if you had no umbrella you were wet. A shade tent could feasibly be set up and still maintain social distancing. Other than that I was very impressed!

Nancy Poirier

I’m totally impressed & grateful! The service staff was extremely helpful and very accommodating. Rob, my “service guy” was very knowledgeable. The girls inside at the service desk were pleasant, very patient & funny. Cindy was incredible, she went above and beyond to accommodate me. ????

Steve Koopman

Been my auto dealer and maintenance/repair locale for years. Not the cheapest price in town but loyalty pays off in my opinion. Always treated very well there by staff who I know on a first name basis.

z Bernatchez

My GMC Acadia broke down 45 mins outside of Kingston from driving across Canada. We got it flat bed towed to Taylor automall for service. We found out the sensor modules were the problem. A previous problem that had occurred a year ago that I brought into my hometown dealership (Sherwood Buick GMC). Long story short Sherwood Park GMC tried to charge me over $1000 to fix this issue when Taylor AutoMall said it was covered under module warranty. Needless to say I am thankful for Rob at the service desk and all his help I'll be bringing my vehicles to service from here on out. Thank you for your honesty and integrity!

jody morrison

Very poor customer service. Not all work was done properly. Still hearing suspension noise coming from rear of truck. Took over a month to get my vehicle in. Got wrong loner vehicle. Wouldn’t recommend this business to anyone.

John Dewar

Booked a service call and it went very smoothly. Used the after hours automated check-in which was great and they communicated the next when the work was done. I had a couple recall items they took care of along with the oilchange. Used automated checkout which again worked great. All in all very satisfied!

Steve Kotack

Great customer service

Nick Presley

I booked an appointment a few days ago for an oil change. I dropped my car off at the start of the day. After my car went in, My service advisor Ian Davis Informed me the my car was out of alignment. So I booked an appointment for a later date to have that fixed! GREAT service, Fast service, and reliable! Definitely would recommend family and friends to have their car serviced @ Taylor Automall! Thank you Taylor Automall and Ian Davis

Tammy Dixon

Wonderful people there and they get the job done right

louis Franchi

Excellent service. I arrived unannounced with a worrisome problem with my 2008 Buick. A defect was found with the traction monitoring system and a noise was coming from the rear wheels. The problem got repaired quickly. Thank you.

Guy & Joan Brooks

We receive a friendly reminder call from Taylor Cadillac that our CTS may be due for regular service. Took it in and was greeted by a very professional young woman, Tiffiney, who verified what service was due and she even texted me while I was waiting in the lobby letting me know how they were progressing . They did an oil change, tire rotation and multi-point health inspection, courtesy car wash and I was on my way in about an hour. Really pleased with the service and attention that we receive from Taylor Cadillac .

Syndicated Satellite

I looked at a vehicle. I had some questions the sales department couldn't answer. I left my phone number for them to call back. I never received any call or message back. It seems typical of car dealers to never call the customer back. I will probably have to go to Ottawa or Toronto to purchase a car.

Harry Potter Girl

The service was good, but when I bought my vehicle one year ago, I was told that I was getting 4 free oil changes with my car (2 years). When I arrived for this oil change, I was told that the 2 years started when the car was registered, which was Dec. 2018. This meant my free oil changes had expired, even though I didn’t buy the car until Nov. 2019!! This is unacceptable. How can the 2 years start before I even own the car?! This is probably a sales issue though, not a service issue. The service department was polite and worked quickly.

zesty lemons

Needs better staff. I have been talking to them about getting something on my car done. 3 conversations about the same thing 3 different answers. First one didn't really know, had to wait until the next day .. talked to that guy felt good .. called back later to ask a question I forgot and that lady told me that 2nd guy was wrong and gave me a whole new set of information. Just terrible. just wanted a car starter.

Annemarie Villeneuve

The service was next to none, very good to deal with. I might add, Mike Haslam is one of the best sales man ive dealt with in a very long time, he was very straight forward and good communication with the people/person he deals with. All around a great place to purchase a new car from. Recommended 100%.

Jack McCallum

Car would not start while on holiday in Kingston. They got my car in, serviced and out efficiently and professionally. Well done!

Kelly Van Iderstine

Went today to get an oil change and new summer tires put on. I asked them to check my horn as it stopped working. Was told it would be about 2 hours. They told me I needed a whole new horn system. When I said I wasn't doing it right now they suddenly could get it to work for now. Was there for 5 hours!!! Also had to pay for 2 wheel alignments cause it wasn't aligned after the first time!?! Really feel like they took advantage of me! Not impressed!

Royal Willard

After service my Chevy app says there's 1 issue , with my truck and that is , three tires are under inflated! They did rotate the tires and l would have thought they would have checked the tire pressure, but l guess l was wrong.

Colin Sparks

I made an appointment with taylor auto for a simple task. Program 2x key fobs and cut a key. After 1.5 hours the car didn't even go in the shop. After 2 hrs total wait. The car was in the shop for 6 minutes total for the programming. I was charged a half hour labour, which I agree with. If the service was on schedule I would have paid two hours labour for the service. The unjustified wait is what merits my 3 stars. ***update*** in response to the owner's reply below. I will not be emailing or calling, your business had it's chance to gain my 5 star review at my visit. I feel that if you wish to improve your customers experience you need to take there time as valuable and not book appointments that are built on sand.

Lynn Varma

I met with Jan and she was very helpful securing the deal! I bought an adorable black Encore for my daughter! The only time I saw a smile that big was when I gave her tickets to the Ariana Grande concert! Thanks Jan. I know i got a fair deal and a great car!

Maple Leaf Lyrics

Upgraded a 14 Camaro for a 21. This is my third GM vehicle I’ve purchased using Tom Dundon. It has consistently been 5 star service over almost 10 years of meetings my driving needs!! Thanks for everything!

Ken Allan

Treated me very well on a recall...good service ...friendly staff and a great atmosphere to keep the customer happy

Bonnie Lawson

Great service. ????

John and Christine Birrell

Although they forgot to reset tire pressure sensors in the wheels when we got our snow tires changed, it was easily rectified the next day when we had to go back to be retorqued anyway.

Danielle

If I could give zero stars, that would be an ideal assessment of this dealership. For anyone who brings their car in, especially if you have no knowledge of car mechanics....BEWARE. They will try to rip you off. For those who bring their vehicle in and are a more "well educated consumer".... AUDIT their work to ensure they actually DID the proposed work you are paying for. Make sure they are not overcharging for unnecessary things or even charging for something that does not belong in your make of vehicle. Make sure that they even LOCK your vehicle while doing work because often they do not and just leave the vehicle in their lot. (remove all valuables!) To top it off, they have terrible customer service. They "don't have time" for a paying customer to make legitimate complaints. How disappointing. This is a horrible dealership that should be reported. I must stress..... If you are educated on automobile mechanics (which will surprise them), audit their work. You wont be happy. This is a very disturbing example of a car dealership actively trying to make money from the public (and people's ignorance) not being familiar with vehicle mechanics. I'm sorry but if I'm a nurse, I have a different skill set and actually TRUST in these companies to be honorable. This one is NOT.

screen shop

I bought this car from Carlos at Taylor auto mall. He is very kind and good guy. He helped me through all the processes and it was a pleasure doing business with him. I would recommend him highly.

Natasha

They were great helpful nice understanding the best. And Donna Donna was great Got my car detailed the gold package worth all the money. It looks so sexy love it! I would have to say though, the service desk ladies need to step up their service game. When I call asking for a price they always tell me they dont know or I'll have to come in and talk to one of the mechanic's. When I was last there to book an appointment I asked how much the needing appointment would be rough estimate. They said not sure with everything you're getting done. I had to ask one of the shop guys. Which is kind of annoying, I would think that is their job is to have an idea of those things. Their personalities are nice but I normally dont enjoy their answers.

Stage B

A great experience (again). Jan and the rest of the staff are excellent.

Tîμ ß

9:00 am, Wednesday Used online appointment booking tool to schedule a safety inspection for an open time-slot at 3:30 pm. 11:20 am, Wednesday Called to confirm appointment booking -- was advised that someone from the dealership is responsible for calling back to *actually* check the schedule and book the appointment. - The online tool is nothing more than an alternative to leaving a voicemail for a service advisor to return a customer's call. 2:45 pm, Wednesday Checked-in @ counter; I was told by an unsmiling woman at customer service to return to my car and drive into the maintenance bay queuing area. - Felt unprepared. That advice would have been nice to know on the phone during appointment booking. Waited 5 min for someone to open door after honking the horn; then, pulled-in. - In limbo. 5 minutes isn't a generally long time, but seems so in this situation, doesn't it? Waited 5 min for an advisor to approach, as the sign directed me to wait in the car, none approached. - In limbo. I finally got out of the car and approached the only employee visible to me, a man in early to early-to-mid-twenties (possibly a junior attendant) who was leaning against a counter, doing nothing, to advise him I just pulled a car into the bay, and he replied curtly, pointing, “those are the advisors over there”. - Felt annoyed. Thanks, fella. The service advisor's process was relatively fluid and timely. However, when I accompanied him in his inspection of the vehicle for existing damage, he finished without noticing some admittedly moderate damage. I pointed-out a dent as large as a softball in the plastic of the lower front bumper. - Felt a lack of confidence in the staff. His oversight could have exposed the dealership to liability for undocumented damage... if a customer was suitably shady. You're welcome. In the waiting area, a female employee deposited a container of muffins and slices of cake for customers. Thanks, but where were the napkins? No biggie, but... My vehicle inspection had been complete for nearly 15 minutes by the time I approached the maintenance advisor in the queuing bay. I was told I’d be paged when it was done. Was I too early, too eager? The woman at the customer service vice desk responsible for "doing up" my safety (whatever that entails) took longer than I'd expect for such a task -- maybe 7-10 minutes? I have no idea what the task entails, but two other employees were crowding her station at the time, either assisting or distracting -- I have no idea. The unsmiling woman at customer service *did* settle the process well, and was responsive, albeit slightly strained, to my humorous input. Granted, she may have been having a challenging day, but with everything else, I couldn't overlook her depressing demeanour, could I? ---------- Overall, the Service Department's customer service system seems to leave the customer in unnecessarily frequent, intermittent periods of limbo compared to other venues. Beginning with the lack of clear instruction at the time of booking as to how the car is to be delivered into the work-area, to timely notification that the vehicle was ready to take-away, there seem to be a number of opportunities for improvement to Taylor Automall's customer service procedure.

Terry Ibey

The service technicians know what they are doing and Matt from sales was awesome

Gay Odell

Great service! Picked up my vehicle and kept me up to date during the repair process. Then returned my vehicle all fixed up and ready to go. Completely satisfied. Thank you so much ????

Amber Ward

They were awesome! Kept me in the loop. Worked really hard and at good prices. They were very efficient! Thanks for your hard work!!

Jp Woods

Sorry no not happy about the waiting time for a simple oil change almost 4 hours plus got there 15 minutes before my appoimemt time. I do thank the sales guy who we bought the suv from though as he help push it to get it done , if he didnt would of had to sleep there .

Heather Zadow

Great service. Rob was very knowledgeable and kept me informed on the status of my vehicle.

Sebastian

This dealer sold us a car and we had a great experience with Donna. However, the check engine light came on soon after purchase. This issue is apparently not covered in their warranty and also presumably was not examined in their 150 point inspection. I read good reviews of this place but will not be recommending Taylor to others.

Donald Cain

The service department provided a short notice appointment for an oil change and performed the service in the time indicated. Great customer experience all round!

Alisha Holbik

Jan was an absolute joy to talk with. She provided details and information in a timely manner with great customer service. Thank you Jan!

Michael Elliot

A wonderful experience with Donna and Bonnie looking after our every need. Never felt so much at home(NB) as sitting in the chair with Donna explaining everything to both of us. Taylor is very lucky to have two such knowledgeable women on his staff. We personally would like to thank both ladies for their professionalism and friendship. The vehicle is everything that we expected it to be. Comfortable, peppy, and loads of room. Thank you again for a wonderful experience.

Don Cooper

Excellent service & communications from Tiffany & Jacob! The detailer did a fantastic job of buffing out the spots from bird droppings. Thanks also to the tech working on my car.

Scott Rutherford

I have purchased or leased many vehicles from Taylor’s. I buy there for many reasons but the main one is the service. It’s second to none. I deal with Bob Andrews. He knows the vehicles and always is very pleasent to deal with. He’s the type of guy that answers his phone when you call! I have recommended Taylor’s to many friends and they have all been very pleased.

Tinker Tarot

My experience has been wonderful. It was quick, efficient and quality service. The staff were so friendly and helpful. Cleanest garage I ever seen :) Thank you!

Steve Syrett

Very nice experience. The sales rep, Greg Kendrick, was a pleasure to deal with. He went above and beyond our expectations.

JJ Landry

If your looking for service on your vehicle this is the place to have it done. Very professional and very accommodating and very easy to book an appointment either in person, over the phone or evening online through their website. I will be bring my vehicle to them going forward.

Vanessa Von Voodoo

It was such a lovely experience purchasing a car from Taylor Automall! Alan Warren was so helpful and I got the cutest little car with so many great features! Thanks!!!!

Eirik Rutherford

Very friendly and professional service.

Amanda Kelly

While visiting family from out of province, we encountered a flat tire from a puncture. Seeing as we and our family are from here, and that we have been very loyal to this business, we were shocked at the "service" we were offered. It was never a question who we should call for a flat tire repair so we made a call to the service department. My husband spent a couple minutes trying to simply get a word in with whoever picked up the phone in service as she kept talking over him. When he finally explained that we have a flat tire and passing through from out of province, she offered us a service date of Dec 17th (practically 2 weeks away)! She said we could try showing up tomorrow but that it likely wouldn't get done. This is beyond unacceptable service and over the past few years this service department has continued on a downward slope. I am ashamed to have been so loyal to this dealership (aside from a fantastic sales rep Jan).

Meggan Greyling

Greg was amazing to work with! He helped me find a car in my budget very quickly and was so helpful throughout the whole process!

Andrew Dydyk

Good price for synthetic oil change, free snack bar and relatively quick.

Monica Kahindo

They have figured out the customer experience. Great and quick service, nice spaces to wait, complimentary coffee and a snack if needed and really pleasant staff.

Meagen MacPherson

Thank you Donna Tregunna amd Jennifer Graham for your amazing service. This was a flawless purchase experience even with the restrictions of Covid. Your efforts and dedication to helping me find a new car and taking care of all the details is very appreciated.

Stuart Kempenaar

Amazing staff!! Made buying a new car easy. Most low pressure sales I've seen in a dealership. Ask for Al.

Sean Bishop

Just bought a new Chevy and Jan was an outstanding sales person and the experience over all was excellent.

Will Carroll

Brett young went above and beyond too help me with my service i received yesterday. Great job Brett

Ana Cristina Pattison

Great customer service as always. I deal with them for over 20 years and never got disappointed.

Andrew Harpell

Amazing service from Donna who was very informative and made my vehicle buying experience easy and stress free. Thank you Donna and everyone else at Taylor's that assisted me! Love my new (to me) 2020 Impala!!!

Akash Deep

Excellent hospitality. Got updates time to time. Grt job. Keep it up

Taylor Visser

Greg is the superstar sales man! He was patient, kind and thoughtful during the whole adventurous process of getting my new car. I love my 2018 Chevy Cruze. Big thanks to the team at Taylor Auto Mall!

Kevin Lansbergen

Everyone has been helpful with any questions or concerns that I had when picking out my vehicle. Any issues I have had were taken care of, quickly and without issues.

Thorn “Thorn”

Great people...good service. Profesional and COVID friendly :) Would recommend to friends and family. Thank you Taylor AutoMall! I owe you guys a coffee ☕

Rikasso66

Great service great place , and quick. Thank you.

Nhi Ha Nguyen Hoang

I got sent over from another dealership that I purchased my Chevy at originally, because they couldn't figure out what the stored codes that keeps getting my check engine light on actually are. Glad for the extended warranty. Better yet, although I showed up without an appointment, all frazzled and unsure what is happening to my first car, Scott got me in and got my car fixed with only one overnight hold. Yes, its annoying not to have a car for a bit. No, I do not recommend showing up without an appointment, because it's their busy season and demanding gets you nowhere. Think ahead. Yes, I recommend them and Scott in service, particularly, if you have a Chevy or GM model. Thanks again guys and gals!

Chilli_lover71

3hrs and over 300$ for a simple oil change and what was needed for the 24K mark. Never again.

Marc-André Thivierge

Bought a used pickup truck, all done remotely, sight unseen. Asked the salesman if i could get additional pictures, and right away, they were taken and sent to me. Inspection and certification were fine flawlessly. I received all necessary information in a timely fashion. Great experience. I would recommend them.

Harrison Cole

Went in this past week to get an oil change. As a student from out of town, this was my first time visiting this particular dealership. Like most first time customers, I went in expecting inflated prices and a uninviting service staff. Fortunately, my experience was the opposite. The price was fairly reasonable and the customer service was great. I did not have an appointment and was able to get in within the hour. Certainly a better experience than the GM dealership in my hometown.

ashley burgess

I am not giving any stars for my recent purchase of my truck for the following reasons I was given the wrong ownership to sign, did not receive any of the free items promise to myself

Jamie McCullough

Bought a Chevy Silverado 1500 RST in September. I was purchasing for myself but my wife has taken over driving it majority of the time. She likes everything about it! Service at Taylor’s has been a positive experience so far and Carlos Lopes made it happen for us. Thank you! Looking forward to the release of the Hummer EV!!!!

Mel K

So the climate system in my 2012 Camaro (that I still love dearly) slowly stoped to work and my entire dash had to come apart. Let me tell ya I’ll never be “happy” about having to spend a few grand on repairs but it comes with loving an old car and the team at Taylor Auto (specifically Tiffany and the worlds most patient mechanic- I didn’t get his name) constantly kept me updated on what was going on and while the dash was all torn apart they replaced a few aging gaskets and stuff so my little old beauty is back on the road again. Thanks for making my car as comfortable as she looks!

S Stevens

Awesome people, special thanks to Carlos. Highly recommend if you are looking for a new car.

Chantal Fortin

Donna was friendly and knowledgeable. So far, we love our truck.

Bill Riding

My advisor went out of his way to ensure that I was provided with timely updates regarding the status of the work that was being done on my car.

Sue Publicover

Used Taylor's for a factory recall and decided to get my fall servicing at the same time. Their service, care, pricing and attention to detail exceeded all my expectations.

Erin Hayward

Had a great experience with Taylor AutoMall! I worked with Donna and Jenn to purchase a 2015 Toyota Tacoma. They were wonderful to work with and kept communication lines open the entire time. This was my first time purchasing my own vehicle and they made the process very smooth and worry free. Highly recommend.

RobHabsFan

I dropped my car off to have a flat tire replaced. They had my car first thing in the morning, but I ended up having to call them at noon to find out they didn’t have a tire. I ended up calling around to other dealers myself to acquire one so they could replace it. I felt like they didn’t communicate as well as they could have, and they very easily could have made a few phone calls like I did to let me know where to get one. Guess they would rather have me wait 3 days for theirs than give the sale to the BMW dealership. I will say the service associate was very nice and they did eventually replace the tire for me, but it felt like I did all the work for them.

Dan Caputo

The experience dealing with Taylor Auto Mall was a pleasure . They made it easy for me and made it happen even though I live 900 + kms . away , Matt Lakins is probably the best sales representative I’ve dealt with , he went beyond my expectations for this purchase to be in my favour . Again thank you Matt and everyone at Taylor Auto Mall . ????

Cat Christmas

I have purchased my last three vehicles from Taylor Automall. I have absolutely no complaints about the service department or the sales staff as all of them treated me with respect and courtesy. My last vehicle (Malibu-Molly) was purchased in 2003 and is still on the road. As well, it passes the required e-test every two years without a problem. It warms my heart to see the latest TV commercials from Taylor's as it shows a family and community connection that you don't usually associate with. Car dealership. Well done! Have a fantastic Christmas and New Years!! Cathy Jane Christmas (yes, that's my real name)

Dave Gray

My wife and I contacted Taylor to test drive a specific vehicle that was not available locally. We were put in touch with a great sales lady, Jan. Although we didn’t purchase the vehicle we first went to test drive, we did purchase another one from Jan. She was very personable and experienced with the various options GM has to offer. The vehicle was ready for pickup within two days and was absolutely spotless when we left the lot. I would highly recommend Taylor and ask for Jan.

trudy jamieson

Ask for Bob Andrews he is a very amazing Sales person we have been very happy with our new vehicles.

Jack Shore

Outstanding service. Thank you Sharon for picking up and returning my car. You are a very pleasant person to deal with.

Todd Stevenson

Had a remote starter installed on my 2020 Silverado and couldn’t be happier. Thank you to my service advisor Rob and Jen, Mel and Cindy in service.

Michael Landis

Very good experience.

Brad

Needed a wiper blade for my car. Was told by parts department none in stock. Its Christmas Eve. Doing lots of driving. They would not do me a favour by taking one off an in-stock car an order another one for that in-stock car. Wouldn't recommended coming here with an attitude like that.

patrick cassidy

My last visit was great. I was met right away by Service intake and looked after quick. I was in and out in under an hour.

Stephen McNabb

Great dealership and an amazing sales person - answered all my questions and more - Truck was delivered with the exact features and extras as promised - negotiation was straight forward and they met me at a price point we were pleased with, including our trade-in. Overall experience and friendliness was 5-star. Thank you Donna Tregunna.

Curtis Olinyk

Was a quick and easy transition from trading in my old vehicle for my new one. Salesman made the paperwork super easy even from being out of province.

Tim Archibald

Janet in sales deserves a shout out! She worked with me over a month to find the right truck for me with a no pressure approach. She allowed me to take my time and approach her when I was ready to pull the trigger. If you're looking for a truck or car I would highly recommend you call Jan. Thank you for a great buying experience.

A D

Just bought a new 2020 Corvette and I absolutely love it! I dealt with Travis and Brendan. Both were a joy to deal with! Looking forward to enjoying my new toy!

Haydar Alshehabi

The Service department help me to fix my car and all people run to make me happy I Recommendations

Victor Laverde

I just got my car from Taylor AutoMall, Carlos Lopes the Representative who assisted me, gave me the best advice and helped me with a great deal! The car can't be in better condition, I'm so happy with it. I can say that Taylor AutoMall, Carlos Lopes and Bonnie really know what excellent customer service is. I will encourage all my friends to go to Taylor AutoMall and buy, they won't only get gorgeous cars at the best price but also an unforgettable experience!

Benjamin Davidson

Edited: I was very satisfied with my purchase and the service I received. Carlos was great to deal with, got me the truck I wanted at the right price. There was a slight misunderstanding with the deal and it was partially sorted out. So I will give them 2 stars. However the deal had some shady aspects to which I was given ignorant response or no response at all. The tires on the truck were to be All Terrain but instead were the cheaper lower quality All Season goodyear Sr-A. Part of my deal was to include Goodyear Duratacs to be the same as what was on the truck being traded and was quoted the cost of those tires to be $1600. I had LT rated tires and was given P rated duratrac tires, again the cheaper lower quality option. I was told "you should have been more specific when making the deal", absolutely childish in my opinion to have to be that specific and get it in writing when it was understood what I wanted in conversation. I was to have all weather floor matts included as part of the deal and that took 4 weeks and in the end was given a set out of another truck on the lot. I wouldn't recommend anyone buy or have their vehicle serviced here. If you want a GM product make the drive to Gananoque who have been sympathetic to my current situation or Belleville. The staff at Taylor were quite rude on occasion or would just ignore my concerns. Learn from my mistake and just buy somewhere else.

David Kasserra

All was good. It did take 1.5 hours to have the oil change and checkup done however.

Christine Erickson

I received generous trade in value from Taylor Automall. Al Warren insured my new vehicle was ready that day. The service was exceptional, even though they were very busy. The waiting area included a mini cafeteria where they had the best chocolate brownie homemade by Anjel and Cathy. When I was presented my new vehicle I also received a nicely wrapped box of homemade cookies. Service department at Taylor Automail, Kingston, On. I cannot say how great Rob is, making sure me and my car are looked after. Even during the busiest season of everyone adding snow tires, The girls and Rob managed to fit me In for a tire fix. Best part of this is Rob noticed It was almost time for my oil change and he managed to get this done during this visit as well. I was a very happy customer when receiving my car back a few hours later. I appreciate the great service and all of your hard work!!

Krista Bremner

We had a great experience. Carlos knew what we were looking for and had everything ready for us. Thank you for being so accommodating! Very friendly and excellent customer service! Thank you for the recommendation, Ashley!

Ila Lawton

Jim and the techs provided great service, as always. I appreciated using the Direct-2-You service as well.

Tim g

Greg was great and found the best suitable vehicle for me and the fam 10/10.

Akhil Baby

It's the worst ever service center in Kingston. Never fix problems you ask them to fix.

Melissa M

Good selection of used vehicles and great staff. Jenn in finance and Donna in sales made the experience of buying my first car simple and painless.

Tailgunner Denis

My wife’s 2011 Chevy Cruze had 69k and a leaky water pump (remember it’s 2020 now). Contacted Taylor for service. Staff were very professional. Turned out my model had an extended warranty bulletin for the water pump (10 years or 150k). Taylor serviced this free of charge. Money saved went toward and oil change and valve gasket leak (I knew of the need for both these prior). Taylor is honest, professional and their service and care was top notch. Thanks to all the staff at Taylor. Great job.

Jenny Craig

Excellent service! Couldn’t ask for anyone better than Mike Haslam and Alicia the financial services manager, they were very accommodating to our needs. Next time we need a vehicle we will be back no doubt!

Katie and cody Drawbridge

You want the best customer service when buying a new vehicle than look no where else! this staff is amazing and works with you not matter what! And Jan is the best to get she knows her stuff!! Could not have ask for a better way to buy my new vehicle!!

judy milligan

Overall experience was good, ask to have air in tires, don’t look like it was done, tires still show they are low, maybe I’m wrong,

Paul Steele

Border line criminal. Took our 09 Silverado in for passenger airbag recall. Had truck picked up at my work. When it was returned the dash was broken in two places. They told me it was already broke, well it WASN'T. They tried the "time stamp" excuse on their work order which wasn't completed in my presence and its in a note section which anything can be added or deleted at any time. After a few calls and discussion's they agreed to have "their guy" look at it to see if they could repair it. Not surprised, their guy didn't recommend repair as it wouldn't look good. I seriously doubt anyone looked at it. They did however offer to make me a deal on the price of a new part. JUST TELL your customers there is a chance this could happen, DONT try to deceive them. They will now NEVER get a nickels worth of business from myself or anyone else I know. Hope it was worth it for you.

Kayla Harry

Such a great experience with Tom and the Taylor team! Would highly recommend!

MusicAfter Dark

They treat military veterans really poorly the service manager Paul Thompson needs to learn some customer service skills , never seen a person so disrespectful when called out for lieing about prices and the services done to a vehicle I would avoid this place read the negative reviews you will notice a trend.

Terry Snider

Excellent service, due to Covid-19 they picked up my vehicle, determined the issue, identified special warranty coverage and fixed another minor item. They explained clearly what the issues were and obtained approval for cost expenditure for the minor issue. Brought my car back to my house. They have always been very professional in their dealings with me. Highly recommended!

Alexandra

Matt was so helpful and got me the perfect truck, everyone bent over backwards to get me the best price

Catherine Brisbois

I had my car towed in with a rough idle. Diagnosis was my ignition module needed replacing. I spoke to my advisor the first day and was told it would be 500 for the part and 300 for labour. The next day I was called and then told it was almost 700 for the part. Two different prices in two days left me with no confidence in the dealership. I ended up buying the part used from a scrap yard for 150. I unfortunately will not return to Taylor Chevrolet.

Kiligula

Usually I've never had a problem at Taylor AutoMall, however, my last visit was an exception in every way. I had scheduled an oil change and wanted my infotainment system looked at as I had some issues in the past. First off, on arrival for my scheduled service, it was said my vehicle required a oil system flush; something expressly not recommended by the owner's manual and cautions that doing so could cause damage not covered by the warranty. That left a particularly poor taste in my mouth as they either weren't familiar with the vehicle's maintenance schedule or were trying to gouge me. I declined the flush and the service continued uneventfully. They said that they needed to order a part for the radio. On return for the part replacement, I arrived at the scheduled time and had to wait nearly 30 minutes to see the service advisor. When she finally addressed me, it was said that the replacement would take an hour. After 1.5 hours of waiting I was called to the service desk and told my car still hadn't made it into the shop yet. They arranged to get me home after saying the car would be done first thing in the morning. I called from home to confirm I could pick the car up at 8am the next day when they said that it wouldn't be serviced until then. They arranged to get me to work and said the vehicle would be delivered to me by 10am. The next day by 11:15 I still hadn't heard from The service Dept and called. They said the car would be there shortly, but it didn't arrive for another hour and a half. To top it off, the driver left his trash in my car. Also, one of the issues I wanted checked in the infotainment system wasn't addressed. I sent three separate emails to the customer service reps and still have not heard back from them; the first being sent over three weeks ago. Needless to say I'm not "entirely satisfied" with my last service visit and have no intention of using them again. The staff are friendly and helpful, but failed in every other aspect of service.

Peter McCann

We recently purchased a Cadillac XT5 from Taylor Auto Mall We set out on that day to purchase a new Lexus 450h from the Kingston Lexus dealership. The Lexus sales staff were very difficult to deal with, so we walked away and looked at the XT 5, with Carlos Lopez, Sales representative. Totally different experience ! Carlos was completely knowledgeable in everything about the Cadillac product line, was clear and up front about everything . His professionalism was a major part of our decision to buy

Heather Melvin

I am always impressed at the wonderful service received at Taylor’s. Both with purchasing my vehicle and in their service centre. I’ve been dealing with them for just the past year, however my mother dealt with them for years. Again, both in purchasing her vehicles and with the Service Centre. Highly recommend Taylor’s Automall!!!

Steve “THE MOVER” Mover

Hours for a five minute job. I was told to come in for what I thought was my 9:30 appointment at 9:30 I was told it might be done around 11:30 AM at 11:30 AM I came by and my truck was still not even in the service bay. I was told it was scheduled in for 1 o’clock. Somewhere along the way somebody could’ve told me they were backed up communications would’ve made me a happy customer. They wasted half my day off. Had somebody mentioned something to me I would’ve made other plans but it turns out their communication skills are very lacking The customer service part of the dealership gets one star 5 star for the actual fix. Averages out to 3 star. But I would not call it service

Jacki A

I am so pleased with my recent purchase at Jerome Taylor. I was a bit stressed as I thought it would be a lengthy process. Mike Haslam, my salesman made the experience easy and positive. He had an idea of what I was looking for. It didn’t take very long at all to find ‘that’ SUV! Everything about this vehicle is 5 stars! We walked around the lot looking at other cars/SUVs etc. He offered up pros and cons in an honest and trustworthy way. In the end, I did manage to purchase the first car that caught my eye. Mike gave me a decent price on my trade in and ftook me through the vehicle showing me what’s what, as many of the features were new to me. I left pleased with my purchase and weeks later, I know we made the right decision. Mike made this whole process smooth and comfortable. He and his office staff are professional, friendly, and down to earth. I will be back, just not too soon as I imagine this SUV will be with me for quite some time. Thanks so much for making this such a great experience. Jacki A

Shawna Greyling

Jan Parker Warmington is an excellent sales and leasing consultant. She is knowledgeable and helpful and will put you in the right vehicle.

Karen Finn

Was very happy with Donna’s service. She wasn’t pushy and would recommend her to anyone. We love our 2021 Colorado has everything we were looking for in a truck.

Mark Mallen

I very unfortunately picked up a screw in a tire which needed to be repaired. After booking an appointment at the recommendation of First Canadian Insurance, I decided to use the services of Taylor Automall. Upon entering the service department I was advised that they, (Taylor’s) would not authorize a repair through First Canadian. As the tire needed to be fixed I opted to proceed with a repair regardless and would deal with First Canadian afterwards myself. Upon inspecting my vehicle after the service was performed I discovered that the rim had been damaged (scratched) by the mechanic and the tire machine when the tire was dismounted from the rim. I immediately advised the dealership of this and also provided a photo of the sustained damage. The service advisor immediately apologized and advised that she would notify the service manager of the incident. To date no resolution or remedy has been proposed by Taylor’s. It gets worse. Upon returning home and contacting First Canadian they advised that they only paid a certain value for tire repair, ~$40.00. Finding this out has brought new light to why Taylor’s were not forthcoming to work with the coverage that I had. Evidently they wanted nothing more than to make more money!!! The total bill amounted to over $80.00 so I will now be out of pocket for a repair that I should not have had to be!! Definitely NOT a dealership that wants to work with clients or the best interest of the brand that they represent, in my opinion. Completely dissatisfied and not at all impressed.

David Anthony

Tiffany(at least I think that's her name) was very friendly and easy to deal with. She was up front an helpful with all of of my questions and gave me a very accurate quote. There were no surprises when I got there to pick up my truck and it was even a bit cheaper then I expected. They were very fast and did a great job. An over all good experience.

John Morrison

I must complement the service department Rob for his update on service etc. Also Paul Thompson the service manager for his non tiring efforts to resolve an issue with my non functioning Stop and Start system. Every time the service and get it working it does not function the next day. In dedication to service they will now hold my car for a few days I am attempt to get the ghost out of the system. You can not ask for a more dedicate service department. It may take a couple of shots but with their tenacity that will get it done.

Dave Reynolds

The work was done properly. The time between arrival and departure was too long.

Aaron sheridan

Fast and professional service, easy to pick up and drop off

Camille Eves

As always excellent customer service. Staff at Taylor’s are always friendly and professional.

Don King

I’ve been dealing with Taylor Auto Mall for a couple years now, and a couple new vehicle purchases. I am very happy with all aspects of how they conduct business and would recommend this dealership to anyone looking for a great deal with followed up service. Matt Lakins is an outstanding Salesman, always answers a text or call no matter how small the question. Two thumbs up!

Timmy Tom

Service Department has Poor communication. Recommended work that wasn’t required. Highly recommend taking your vehicle elsewhere.

Aaron C

Good service overall. Friendly staff. Reasonable wait time for getting diagnosing work.

Margaret Bollen

I love the whole experience, from setting up the appointment, to the pick up, the call for info on what needs to be done, getting the Air Miles to the delivery. Everyone was so polite and helpful. The girl that picked up and delivered the SUV was so polite and she didn't feel the need the mess with all the controls. I could just jump in and drive away without fixing everything back to what it was. Rob Henderson was great explaining what needed to be done. This was all great!

Justin Bosley

I always try to buy from the small dealership in my home town but they didn't have anything in my price range. I found a great Honda Civic at Taylor AutoMall. I picked up the phone and spoke with Donna Tregunna. Long story short she made the purchasing process as simple and painless as possible. Once I committed to buying the car she told me that she would look after the rest and went above and beyond to make sure I was sitting my new car ASAP. I would highly recommend dealing with Donna Tregunna and Taylor Automall.

Shannon Lynch

I'm on my third car at Taylor's.. and their customer service and sales are outstanding as always.. and they always have my safety in mind with every vehicle I have owned.. That's why I will be a lifelong customer at Taylor's... Shannon Lynch

Ralph Halligan

I found Taylor's staff very good to deal with, they were very informative and pleasant. I really appreciate how Donna Tregunna and Jeff Wilson handled the sale. I will be a repeat customer in the future.

Katherine Wolsey

Scott was very good and provided excellent service.

Heather Emslie

My car was due for an oil change so my sales guy Harry came and picked up my car and returned it to me and I didn’t even have to leave my house. Harry’s the best!!!

Adrienne Babcock

I throughly enjoy my services with Taylor's They always pick up my car and do what needs to be done and drops back off it takes the inconvenience out of me for them to do their job that I pay a good price for. Very happy and will always only deal with Taylor's

Brendan Ryde

Good service, usually pretty clear and quick to get the needed repairs done. Always friendly and courteous advisors. Have been coming here for years now and gladly return everytime.

Martin Dupuis

Booked an appointment Brought my vehicle in on a Wednesday morning Didn’t get a call all day At 15 to 5 I called and asked if the car was ready The service advisor said yes and he was just about to call me (keep in mind that I hadn’t paid yet or showed up and they closed at 15 past 5 which isn’t advertised anywhere) Asked what was wrong and how much for parts and labour Service Advisor informed that they only diagnosed and didn’t do any work Had to book another appointment the following Wednesday and get it actually fixed When asked about the confusion, advised that that’s how they do business here Unlike every other garage I’ve done business with. NEVER AGAIN

Carole Robichaud

Wow, such a professional impressive place. Scot the consultant listened to our issue & provided an honest hopeful solution to our problem. Within 3 hours we heard back from Scot with positive results & problem resolved. From a quote of $3000.00 (from another dealer) with no confidence to $300.00 after Taylor’s professional mechanic solved the issue. So happy with Taylor’s & will use them all the time. Highly recommended. J & C (Carrying Place)

Colleen Sadler

After having a not so good first experience Paul Thompson offered me a complimentary detail to make up for the mess I walked into. When I dropped off I stated it was in disability parking space because I had problems walking long distances. Upon pick up they left my car dirty, oil on the floor board, and then i had to go back and ask them to reset my gauges. I had my gas lines replaced, and an oil change. So when I picked up my car I was told it was on the other side of the lot. I thought I'd get my complimentary detail. I asked Paul Thompson if they'd be cleaning my headlights in the complimentary detail. Paul said no they only offer a vacuum and wash. I asked if there were packages available that I could pay for and he said no. When speaking with Cindy she mentioned they have different packages available and Paul was giving me silver. Upon the delivery of my vehicle I asked if it had been waxed he said he didn't know. He gave me a copy of the paperwork.y vehicle was listed as a Silver Truck, when in fact I have a White HHR. I checked out my car and much to my surprise the front under the lights had not been washed front or back. Then my passenger window was left with a long thick foggy grime. This was the SILVER package. Given Paul stated he didn't know about the different packages and service provided with a Detail he told Cindy to give me the Silver package. His Assistant Manager, Cindy said she'd look into having my head lights cleaned in addition and I'd pay. I didn't ask for them to be buffed. Never got back to me. Attached are pics of my complimentary Detail. I won't be returning to have any type of service after the condition first and second time.

M Smith

Carlos was a very good representative for Taylor Chev. My truck purchase was a pleasant experience. I needed my truck for the weekend but they had sent it out for the bedliner to be done. Carlos talked to his manager and they loaned me a truck until mine was ready. This went way beyond what I had expected. Thank you

Judith Cova

The driver arrived promptly and was very pleasant. Return was easy, too. Very happy with this service!

Sandra McGuire

On my way to Toronto for a business trip to India my car failed on the 401, and I had to go by taxi to the airport. From India I called Donna Tregunna at Taylor. She found the just the right car for me, working with me overseas and across timezones. When I landed home to Pearson International, waiting at arrivals was a lovely man with the keys. What a wonderful experience. No worries. No troubles. No searching for solutions. Everything taken care of. I signed the papers and drove home to Kingston. Thank you Donna!

Polly Pearson

I had a very positive experience purchasing a truck from Taylor AutoMall. Tom Dundon, my sales consultant was amazing and helped me pull off the ultimate surprise for my fiancé. He and Todd Stevenson went the extra mile to place the truck in a position on the lot to help add an element of surprise when I brought my fiancé in to pick up his new truck. Tom was friendly, knowledgeable and overall a great guy to deal with. I wouldn’t hesitate recommending him to friends and/or family looking to purchase a vehicle.

Jason clarke

Quick check in and shuttle to work. Work on vehicle was great with no ridiculous upselling. Oddly Taylor service staff had more familiarity with my diesel vehicle than the dealership. So, work recommended and completed was done at a fraction of the cost compared to vw Kingston.

Kenneth Asselstine

Taylor automall gives great service but as a company that big I can understand why when you get work done on your car they don't take the time to maybe wash their customers cars like.The smaller companies like Mitsubishi and Toyota do when their customers come in for service

Mark De-Lisser

Went in for an express oil change. Service was very pleasant and work performed was better than anticipated.

grace barrett

Had an engine light start flashing so pulled in just to be on the safe side. Jim took care of us. Polite, kind, knowledgeable, a pleasure to meet under the circumstances. Problem fixed in a timely fashion. Very satisfied.

Robert Pike

Went in to look at used vehicle, sales staff were not very friendly and seemed uninterested in doing anything.

Dan Dwyer

Heard good things, experienced better! Bob Andrews helped me get bang for buck on a trade in and a smoking deal on a new pick up. All about the customer; you even get a camo hat and cookies upon pick up! 100% recommend to anyone interested in good customer experience.

Fran Denby

As usual, I had exceptional service from the sales person Sean Burke. He couldn’t have been more helpful or considerate. His knowledge about the car was incredible. He can answer any question. From the time I decided I would like to buy a new car, to the final documents, he was terrific. He is the reason I shop at Taylor’s. I have purchased 10 cars over the years. Sincerely, Fran Denby

Alain Goldfinch

GREAT speedy service

colleen joyce

Very awesome place friendly place to go in to and very helpful as well will tell people to go there and get there car etc

Peter F

Great service by Rob Henderson and the whole crew at Taylor Auto. Been servicing my Cadillac at Taylors for a few years now. Sometimes service and follow-up had been hit-and-miss. This job (rad replacement and A/C repair) was pretty signifiant with a complicated process involving a 3rd party insurance but was handled well. Loved the complimentary external wash before valet delivery.

JP WOLFE

Quick service and a no b.s attitude. Do only the work that needs to be done and nothing more unless you approve it. Great salesman.

Tammy Hartwick

Took vehicle in to have oil change and to look at battery as I was getting a low battery display. I was told it would be hour to hour and half. It took three hours of waiting there for it to be done. Went to pay and was going to be charges for winter tire change over which didn't happen(so they didn't look at work order when doing up bill)so had to wait more time for them to make new bill. Poor communication. Not a great experience.

m maynard

It was a very low pressure sale, I knew what I wanted and Tom was a good guy to deal with. Thanks

Tina Siemens

Tha employees that I initially met when I brought my car to the express oil change line were very kind and helpful. I needed to create a profile since I had not been to this location before. I was offered a voucher to be used in the cafeteria as well. I found the staff capable and competent.

Irma Stuart

I am generally very satisfied with Taylor Auto Mall’s service. My latest visit, however, has caused me some concerns. I did know that there are multiple issues with my car that require attention, and requested that I be informed regarding whether repairs were required immediately or could wait. This was done to me entire satisfaction, and duly notated on my receipt.. What has given me cause for concern, however, is what happened after. Once I had been informed of repairs that would be needed in the spring, the service representative, Rob H. then informed me that the cap for my brake fluid container was “just not there” and said a new part could be ordered for a cost of $60.00 approximately plus an additional flushing of my brake lines would be required ata cost of approximately $120.00 plus tax. What has caused me to be concerned is this: some months ago I had my brakes repaired at Taylor Auto Mall. Subsequent to that, I have had the car in for maintenance and inspection, and nothing was ever said about the missing cap. I find this concerning because I can only come to one of two conclusions: 1. That it was not missing at other times, thus lost on this visit or 2. That it was missing ever sine the brakes were repaired or perhaps lost during other inspections and not mentioned which really concerns me. I did consent to the part being ordered and agreed to be called when the part was there to have that done. That said, I would greatly appreciate a call confirming that the part was ordered, and to further discuss my concerns.

John Steel

Great service and staff! Two thumbs up!

Dany Tremblay

Never been so badly served. Got an appointment to address a recall for 10AM on a Wednesday, the car was not ready until the next day, and after I called to inquire. Upon picking up the car, what ever material the mechanic had to move, was left on the floor passenger side. Taylor AutoMall thought me a valuable lesson, if you are not a paying customer, you are not worth their time. I will never bring my car there again.

Rebeca Quantrill

Amazing service. Exactly why I will continue to bring my vehicles here anytime I need work done. Very polite service advisor Jim Gill! Thanks again Jim, timely and positive!

Jessica Carruthers

Brought my car in for an oil change and to have my summer tires put on. They performed a multi-point health inspection on my car as per the spring special then casually recommended 7 service items amounting to $1,200 for my car. After getting a second and third opinion, all but two of those items do not need to be done for a least another year-two years, and those two items that did need to be done were quoted at ~$80-90 each for a $10 part that I could do myself in less than 5 minutes. Not sure if these same items would have been recommended had my husband taken my car in. Will make the commute to Gananoque as others have suggested for all future maintenance

Dylan Alain

Purchased a 2019 Chevrolet 1500 Trail Boss Custom @Taylor Automall, in Kingston, ON. I am ecstatic to be the owner of this new amazing truck. Matthew Lakins was the man who made it all happen. I had a phenomenal experience, 0 pressure whatsoever and got some amazing discounts. When purchasing this truck I traded in an SUV. I never felt for a minute that I was being taking advantage of. I recommend Taylor Automall to purchase a new vehicle. Thank You.

Brenda Godfrey

Great job by all. Taylors goes the extra mile we’re very happy with the whole experience

Yuen Earle

Great service. Felt like a VIP. Waited for 2 hours for the oil change itself but only because the vehicle hoist malfunctioned. The manager gave me $20 in gift certificates towards my next service as an apology. Still great service very friendly and welcoming staff.

Richard Rainville

Professional staff very courteous and delightful to deal with.

Blair Griffiths

Unlike the competitors that we walked out on, we felt no pressure when chatting to the sales man and he never tried to upsell us. We told him what we wanted and he got us into a new vehicle within our budget. When you go to this dealership, I’d strongly recommend asking for Carlos. Great service!

kayla shepherd

Sean was very knowledgeable, pleasant and always responded quickly. I had a great buying experience and would highly recommend to anybody!

Chris Butt

2nd time bringing my wife's car(2017 cruze) in for the same thing. I have made a 2nd appointment for next Monday to bring my SUV(2018 equinox). Sales person was great. Service is terrible, always excuses.

Em S

Spoke to Angel on the phone about getting my car fixed, she was very rude and didn’t even try to search up the special coverage notice when asked. She later lied and claimed to have entered my VIN into the system during my first call when I didn’t even have the information on hand. She’s very condescending in the way she speaks and should not be answering phones. Paul was lovely when I spoke with him, but I don’t feel comfortable taking my car to this place. I bet people would have a good experience at the dealership based on past reviews, but if you call and Angel answers I would hang up and try again later.

Brant Simpson

Fantastic Service Jim Gill was exceptional as a service advisor Taylor Auto Mall treats you like family Excellent

P Mart

What a great experience, I took my truck in for what I thought was a needed brake job and they called me and told me that my brakes were still fine. Who does that? An honest repair shop is out of the ordinary. Thanks for being so honest and saving me $1300.

Danielle Kreps

Thank you to Service Advisor Fred Melendez for the exceptional customer service you provided today :) You made me feel at ease immediately and your active listening and compassionate presence throughout our interactions really made a difference in the outstanding positive experience that I came away with today. Thank you so much, and thanks also to Jeff Crowe and Jennifer Bertrim for the kindness and care that you extended to me while I was there. It really meant a lot to me, life can be stressful and the three of you made today so much easier. Thanks again, Danielle

Gary Goodberry

I had the best experience when buying my new truck at Taylor AutoMall! Tom Dundin was the sales person I dealt with. Tom was knowledgeable, informative, honest, friendly and fair. Tom helped me get the best deal possible directing me to trucks that met my needs. I had a broad selection to choose from and am most satisfied with my purchase. This was a great experience from the time I first went to Taylor AutoMall to the time I took delivery of my truck. Tom Dundin turned a normally stressful event into a very pleasant experience. Thank you Tom and the rest of the staff at Taylor AutoMall!

Shelly L

Excellent sales experience, our salesman Mike Haslam is great! I highly recommend going to see Mike especially if you have a trade in as we did.

Patrick Beyer

A great service was provided by Tom Dundon and Taylor Chev when I obtained my new Chev cruise this month.

DENTFARY Mel

I recently purchased a Chev. Traverse 2019 and love my new wheels. So much space, it's got everything and even more than what I need. The technology is amazing makes driving fun and so much easy. It is a bigger vehicle my family likes the flexibility and comfort. Cheers to Tom for all his help to work the finance so I can afford it. He has been very patient with me to find what I would like best! Thanks again!

Amber Fulton

Extremely polite very helpful would recommend to other people

jason riddle

The oil change was fast and Brian was nice to deal with. Not happy with the road side assistance plan! When we bought the vehicle a big perk was the road side assistance plan good till 2020 gave me a great piece of mind as I travel to Toronto often for medical appointments ( I'm disabled) one day I had a tire blow out on the hwy 401 no big deal I have road side assistance until you try to use it and they tell you it has expired cause it only covers up to 40,000 km even though your card says 2020 then they tell you they can still come and only charge you about $200 to put your spare tire on ! So your road side assistance is worth the paper (or card) it's printed on.

John Kelly

I purchased a used vehicle with a trade in and did it all over the phone. The sales person was quick to respond and was a pleasure to deal with. The vehicle was as promised and the same for evaluation on my trade in. The actual changeover and document signing were accomplished in about 40 minutes. I would highly recommend Taylor Auto Mall.

Jessica Walker

Greg was FANTASTIC in helping me select the perfect vehicle for my family and I. From all the features I wanted, to spending hours teaching me how to use those features. He wasn’t satisfied until he found the vehicle I fell in love with! Making it simple, quick and easy for me to buy a new vehicle. They took care of everything for me, and I couldn’t be more grateful. Thanks Greg!!

Thomas Burke

Generally, the staff are polite and helpful. However, when I purchased my vehicle in 2019, I requested three physical items: winter tires, winter rims, and floor mats i.e. Weathertech style mats. So far, I have only received the tires. I have since been told that they do not have 19" steel rims for my model vehicle. It took you ten months to figure that out. Not pleased.

melissa callery

my experience from start to finish blew my expectations out of the water. Jan, Bonnie and the team at Taylor took care of us down to every last detail. i didn’t feel pressured to buy and all communication was open and honest. there is nothing hidden or withheld. they were patient, informative and worked with me and my budget. i left feeling confident in my purchase and beyond happy! i’ve been spreading the word about my experience and will continue to. thank you again!!

Bill Miklas

I got a flat tire recently and decided instead of getting a replacement put on to get my winter tires put on. I called and despite how busy they were Cindy and Tifani in the Service Department made me feel like a priority! They fit my car into their overwhelmingly busy schedule and had it done by the end of the day! They also gave me a FANTASTIC low cost to pay!!! I will be going there in the future! Thank you to everyone from owner Jason Taylor to the Service Department members but especially Tifani and Cindy! Great service and definitely a place I will be doing business with down the road (pardon the pun).

Sherri Gurnsey

Purchased tires and rims at an unbelievable price. Guys placed them in my vehicle :) Thank you Ray Miller

Douglas Thorlakson

Great service. Especially liked the after hours automated key drop.

Pat Laverty

All work completed as required, however was a bit disappointed that I did not get a phone call that it was ready.

Michael Spencer

The only complaint I would have is that when our winter tires were put on, the dirty summer tires were put into the back of my SUV with no plastic coverings. I was quite disappointed with this lack of care for the interior of my vehicle. Other than that I always find Taylor’s courteous and the work done well.

Frank McVicker

Taylor AutoMall personnel recently went "above and beyond" to assist us in dealing with some requirements regarding our vehicle which, due to illness, we were unable to deal with ourselves. Our original sales person Donna, and the Financial Manager, Jeff, both went out of their way to assist us during a very difficult time. Your kindness will never be forgotten.

Angela Jenkins

Polite and prompt

Eileen Dixon

Staff were wonderful...polite, friendly and very considerate.

Derik Hodgson

It was a recall and expected good service. It was excellent. Gave a time and made it all work. Thanks GM team.

donna Sucharme

Well My experience with TAylor auto mall was the bests I ever had I was. In the process of looking for a truck new what I wanted So I thought I would stop at Taylor’s A And look and I found what. I was. Looking for My salesman was greg Couldn’t of had a better sales rep Was so polite and helpful with anything Did the process Got everything set and pickup date and I was on my way It was all well done I thnku you for everything TAYLOR AUTOMALL EVEN FOR THE COOKIES AND 500$ Costco card Thnku Donna ducharme

Eleanor Rey

Had a great experience purchasing a new car working with Jan & Alicia. Thank you ladies for all your help!

Nicole Pilcher

I had an absolute wonderful experience in the purchase of my new vehicle ... My sales professional Jan was so personable, knowledgeable, and accommodating - an absolute delight ... she is amazing !! Jeff , the financial services manager , really took the time to listen to my needs and work with me .. so much appreciated ... Plus the friendlly courteous support staff made me feel comfortable and looked after ! I feel confident I made a good decision to purchase my vehicle from Taylor’s . I truly believe I will be looked after In the years to come !

Paul Nesbitt-Larking

Great service and friendly customer care - no surprises with the work done or the final bill - excellent COVID-19 protocols in place

Carrie Kindl

Thank you Carlos Lopes from Taylor Auto Mall for helping me out with the purchase of my new Cadillac XT5 . Your knowledge and clear explanation of all the options are extremely helpful ! Thank you for the cookies as well !! ????

Susan Boland

Would definitely recommend the service department at Taylor. The service technician had no problem on assisting me with orienting me to my new to me vehicle. The work, even though there was extra to be completed, was done on time as promised. Was also nice they washed the vehicle before returning it to me. Pricing very reasonable.

steelersfan

This was my third time taking my Cadillac ATS-V to Taylor Auto Mall and was my 3rd bad experience and by far the worst one. In my first visit they installed my winter tires improperly (2 different sized tires, larger were both on passenger side, smaller on driver's side) and I nearly wiped out the car. My trust for them was quickly lost but since my car is still under warranty I took it back. The second visit wasn't as bad, summers were put back on correctly (after a very descriptive set of directions from myself), but oil was left on the undercarriage from an oil change and dripped on my garage floor. The 3rd experience, they had my car for 3.5 hours for a tire change and oil change, maybe an hour worth of work. I left the same instructions about the tires that was obviously ignored. Larger tires were on driver rear and passenger front. I brought this to their attention and was promised the problem would be rectified by morning. I went to pick up the car in the afternoon (I had been moving all day). I noticed the large tires were installed on the front and the smaller tires on the back. Manager and "technician" came out to view. Scary thing, I had to explain tire size and aspect ratio to a licensed "technician" who still exclaimed he was correct. No gesture of goodwill was offered, only an apology from the manager. This display of ineptitude is scary and ignorant. Cadillac Canada has been notified.

Bee Colnar

Donna at Taylor Auto Mall is fantastic. Very professional and informative.

Christopher Hulse

I like dealing with Taylor Auto mall. Their prices are a tad high but they do give quality service.

Quiggy Mcsmiley

Amazing service. Unable to drop my truck off for warrantee service. They immediately came to pick it up and drop it off. Staff went out of thier way to ensure I was happy with the service.

Andre L

Excellent service. Very pleased with attention to me and vehicle

Susan Palo

Tom Dundon was an excellent salesman, extremely experienced and accommodating. The whole experience buying a car was very positive

Scott Richardson

Great work, quick and easy.

marilyn skinner

Happy with the service technicians care and attention and explanation of my service. Although my brake inspection did not go well. My vehicle is in for service now but I was given a courtesy vehicle until the technicians have located the problem Marilyn Skinner

Sandra Pynenburg

I am pleased with the service that I recently received on my new Buick Encore GX. Parts were ordered and installed quickly and staff were very friendly and knowledgeable.

Ian Kilborn

Came in for a scheduled recall on my car. Simple job to replace a small part. Made an 8 o’clock in the morning appointment, left on my bicycle and explained that I would be back in one hour. The car was not ready until 12:15 with no apology or explanation. I have a hard time believing that they served me in sequence. Waiting around somewhere in this time of Covid is difficult and makes having service happen near the time of the appointment even more important. Everyone was courteous but just not delivering good service.

Mike Tirkalas

service rep. was very helpful and informative. But techs managed to spill oil over manifolds and hot points. to where I drove away I was. choking off the smell of it burning off. that was very upsetting.

jim lynch

Efficient and friendly service. Shuttle to and from home very welcoming and on time. Update: Once again, excellent service. Slight disappointment at labour charge for cabin filter change. All tasks completed as asked and service advisor text messages were very helpful updates .

John Noftle

The problem was quickly diagnosed, the appropriate part ordered and installed the following day. Thank you John Noftle

Dave Kincaid

I want to thank Travis and Jan for their patience during these rough times with the economy, COVID 19 shackles! Service from these reps were second to none! Jason Taylor should be and I’m sure he is proud to have these people on his team! Thanks Taylor team for the excellent experience in buying a used vehicle! See you again in a couple!!!!!

Terry Gray

Awesome experience purchasing our truck. Jenn was very patient with us and answered all our questions. No pressure sales and easy online purchasing.

Colin Gross

Only place I take my Pontiac car to for service. I trust that they’ll only do repairs necessary and that they’ll be done correctly with the proper parts. I trust their expertise and knowledge. I’ve only had great experiences there.

Andrea Schwartz

Friendly, efficient staff! Very knowledgeable and easy to talk to. Timely and quality work!

Josh Maracle

Using the kiosk to drop off and pick up my truck went very smoothly. Great service as always

Ann Burbidge

Excellent, fast service. I like this delivery option

Ryan O'Connor

Was a great experience. In and out no pressure. Would recommend it for sure.

sherry o'neil

Very excellent service as always . Highly recommend Matt Lakins as a salesman consistently goes above and beyond to me my needs . This is the 3rd vehicle purchased from him . Thank you again Matt for everything and will return in the future.

Joanne Goodfriend

Quickly had problem resolved with a more than satisfactory explanation

Catherine Keet

Just had another wonderful service experience at Taylor Automall thanks to Rob, Jacob, Gerald and everyone! Been a delighted sales and service customer since 2000 and trust them to be honest and meticulous!

Jeff Jeffrey

Taylor Automall continues to provide the very best customer service with excellent Staff. This really is a no pressure vehicle sales and viewing business. Very pleasant environment. "Update" Recent oil and filter change, same great customer service and high quality work.

Sid Casmey

Fantastic service!!! Would highly recommend. Very knowledgeable, friendly, and helpful. Also a beautiful, well kept office area!

Cliff Wojas

Quick, top notch service. They solved all my issues and my cars working great now. From now on I will be recommending Taylor's AutoMall to all of my friends and family for the amazing service.

Rob Cairns

First time buying a car from Taylor Chev Olds. This will be a short review The whole experience was excellent due to Tom Dundon.

Beverly Bresee

Service was performed quickly and efficiently. Advisor Brett was very helpful.

Cathy Pignoli

Service was awesome, everything done in a timely matter...Service manager Chris sure makes his department run smoothly and goes out of his way to get the job done!!! Great job!!!

Edward Miles

Harry in sales is amazing, and finance manager is great. But unfortunately Brendan fielding is rude and very arrogant. I would not come back to purchase for this reason.

Prince Baagla

Bad service

Ray Miller

Absolutely would not take my vehicle anywhere else. I was treated with exceptional service the moment I was greeted. My advisor took the necessary steps to make sure he explained everything carefully. I recommend to the fullest as I'm one very happy customer.

Donatella Tampieri

Excellent customer service. Mr Matt who took care of me was wonderful, not only providing all the info I needed but also looking for my perfect vehicle ...exactly what I wanted. Mr Carlos was great to explain me all the details of the car the day I went to pick it up. Finally smooth finance service with Alicia. I was very impressed and I love my car. Thank you Taylor AutoMall, you have an efficient team!

Allyson Franklin

I understand it is a new service for your dealership, however really needs some fine tuning and coaching to your staff. Wouldn’t use your pick up drop off service again or until all of the bugs have been worked out

Dana Menger

I just picked up my new C8 that I have been waiting for. It was worth the wait! The car is amazing. I met my sales consultant, Tom Dundon after spending 6 months on another GM dealership "list" Tom has been superb, keeping me informed and helping d of the build. Taylor Automall acted with integrity With a product like this many dealerships add extra margins and fees at the end. Exactly as promised! I would deal with Taylor's again and would recommend them to any one interested in getting a new Vette. Dana

Rachel Macdonald

Outstanding customer service! Highly recommend this car dealership if you want to be treated like family. They go above and beyond to help you get the best deal for your lifestyle.

Jimmy C

Don't even get your lawn mower serviced here. I will not buy another GM product again. If only I could give a half star for effort. This establishment is responsible for voiding the warranty on my brothers truck he bought new from them and then refused to fix the issue they caused. For myself they are only about the money. Something as simple as paying for coffee and simple snacks is petty on their part. As for service: I've attempted to purchase on trade in a vehicle there that was posted on Auto Trader and come to find out that it was sold without the sales staff knowing. Further they will leave up used vehicle adds on purchasing web sites either out of laziness or an attempt to get customers in the door. Again, Petty. As for the service department, I was continuously charged for labor time and after 4 months in and out of the garage there and thousands of dollars spent, the problem persists. And to rub salt in the wound, my truck was leaking oil because they cant tighten a simple oil filter. In Short this dealership cares not for the customers but for their wallets and how much money they can take from it. I will be looking towards other manufacturers when I purchase my next truck.

Barry Tooley

We had Sean Burke for our salesman. He took us through the whole system of buying a vehicle with ease and exceptional knowledge of the vehicle we were buying. We are very pleased with his excellent service.

Pat Casey

Took me in on time. Done when they said they would

Justin Sams

Great service with Matt Lakins ! Highly recommend Matt

J C

First time customer so not aware of the way things work with this dealer. Called in to schedule an appointment and was told by the lady on the phone that no appointments were required for oil changes. Easy enough, however when I packed up my child and drove into town for 8am right when it opens I was asked if I had an appointment to which I responded, no I was told I didn’t need one. Apparently weekends are different, which would have been useful information to be told ahead of time prior to driving into the city with a newborn. Pretty frustrating all things considered, I mean is it really that hard to give customers a little more information instead of rushing off the phone.

Jessica Scarpazza

I really appreciate that the service department calls me to make sure everything is going smoothly especially when there’s a recall or diagnostics to check up on.

Keith Carson

I had a wonderful experience today. Paul the service Manger, such a welcoming ambassador for the dealership. No matter how the day is going for Paul, he treat you like you were the only one there. Thanks Paul.

David Logan

Honestly really impressed with buying a used truck here. The salesman (Bob) was great. Zero pressure and easy to work with and honest and upfront. I got a fair value for my trade. The finance department didn't push any warranties or paint protection just simply gave me the option and cost so I could decide.

john nicholson

Very happy with my recent visit, fast efficient and pleasant employees.

Elaine Small

Got great service from Donna Tregunna. She found me a great car and found the right payment option for me

Randy Bruce

Dealt with Sean Burke, he was very professional, easy to talk with and provided great service. I would highly recommend him to my friends . Thanks again Sean

Fred Midghall

All is good ,been a customer for years always been treated like u care . Thank You.

Jackie Bardana

Taylor AutoMall has the best customer service we have experienced. Their service team is excellent and the communication from your advisors is incredible. I highly recommend them for any car needs you may have.

Christine Watson

always a good experience

Janet McFarland

Sales manager Brendan never called me back about a vehicle locate. Called twice and finally answered saying not to call him, he will call me back when they have more information. It’s been over three weeks, and no call. Save yourself the hassle of dealing with these people and go to Gan Chevy, or or Ottawa. It will be worth the extra drive.

Angela and Wayne Jenkins

Mike Haslam was very pleasant to deal with for my purchase! My wife loves her knew vehicle!

Deanna Harrington

The service at Taylor is warm welcoming and consistent. I have been going for regular service for two previous vans and now my Volt for more than 15 years and have always had friendly timely service. My vehicle is always in great shape and well looked after. Thanks

Chris Hornbeck

The service at Taylor's is terrible. I had 3 new 2018 Silverado in for a warranty passenger side mirror issue. It took 3 times to get it fixed. I was told the 3rd time that it would be in and out. 3 hours later after going and asking about my truck, i was able to leave with it. This is not the first time i have had an issue with Taylor's service...

Jaykumar Patel

I went their to buy 3 cars. So that i can surprise my brothers. Then I had one request. To talk with general manager. Financial manager told me you cannot meet him like that he is busy. General manager said: you are not your self you are mad person.

Jon Lalonde

I had a good experience. I had found a car online and bought it sight unseen.They were upfront and honest about the condition. When they said it was all in excellent condition that was exactly the case, the car was mint. Jeff gets through the paperwork quickly and accurately and Mike Haslam is very responsive when asked questions.

Brook Brown

Tom went above and beyond to find the exact suv I was looking for, he even came in on his holidays to help get me a new vehicle for my family as quick as he could. Thanks Tom for your help with my new 2021 GMC Terrain!!!

Sara Stoness

I took my car in because of a front end wobble, I was charged $153 and was told that I had a screw in my tire. They didn’t remove the screw, and told me it would be another $75 to remove the screw. So I basically paid $153 dollars for nothing. Not going to go back after that!

Sue Patterson

Staff were very friendly and professional. It was great to have pick up and drop off.

Scott Prokopetz

I had great service from Taylor Auto Mall for my maintenance visit. Ian greeted me promptly, was friendly, and very helpful. My vehicle was ready sooner than promised and it was quick and easy to pick up my keys and invoice. I would highly recommend Taylor Auto Mall for your next service visit.

mike sabourin

Checking out trucks

Jack Shields

Excellent experience all around. Greg was awesome and was really helpful. Jeff as well. Couldn’t have had a better experience buying my first car.

Robert McKay

Excellent job and experienced! Vehicle was prepared on time and did exactly what I asked for! Thank you we will see you again!

Luigi Colangeli

I had a good experience and good results when taking my vehicle for service at Taylor Auto Mall

Josh Johnson

It was a great experience as always very friendly. Always have a good experience here

Carol Ann Budd

Great service. I was happy to have two issues dealt with one trip to the service centre. Thank you!

Judy Craig

Excellent service! Door to door delivery was perfect! Timely fashion. Very polite and professional. Work on car was superior! Highly recommend the service at Taylors.!

Gill Greenhalgh

It couldn’t have been better. The car was picked promptly and returned four hours later with everything done and also washed.

Ron Sampson

My Service advisor was polite and quick to respond! Excellent attitude and they fixed my Truck quickly and it’s now running the way it should!! Called to notify me of it’s completion much sooner than expected!! Which was also great! Will definitely us them from here on in!! My only advise would be that the receptionist, be a little more polite and have a more understanding that our vehicle is broke down and we are already dealing with the thought of an expensive repair, we don’t need someone to be rude or treat us like we have no right to ask a few questions!! I treat people with respect First and feel that would be a better route for these ladies!!

Joe Vicente

The adisor was curious and polite.

R Koven

I love Taylor AutoMall. I wouldn’t buy my cars from anywhere else. Top notch sales and service from start to finish.

Darlene Morgan

Service great. Their all very good about explaining what service their going to perform and ask for confirmations. Payments are now streamlined, much more convenient...

Victor Kenney

This was the first time I had bought a used car from a dealership. To my pleasant surprise it was nothing like I had anticipated. The pricing was fair, communication was good and when things didn't quite go as planned, they were resolved without any feelings of frustration. Mike was great and I'd recommend Taylor AutoMall to anyone looking for a car.

Bruce Wheeler

Exceptional service. Warm. Friendly. Very much the right price. No pressure. Great professional presentation and follow up by Sean Burke. Excellent delivery introduction to vehicle systems and software. On a scale of 1 to 10 its about a 19.

Rob Sinclair

The team at Taylor was great to deal with. Very accommodating and helpful particularly during these odd Covid times. I would recommend them wholeheartedly especially Carlos the salesperson that took care of me. He was excellent at communicating with me both in person, as well as through email and text.

erik picard

They treated me absolutely amazing. Great people to work with and they actually try to help you out I would recommend them to anyone

Marvin Delyea

Good service faster than they said and reasonable

Lynn Brash

Buying a used truck was made simple with salesman Matt Lakins. Friendly, informative and went above and beyond to make my truck buying experience a pleasant one. Highly recommend Matt for your vehicle buying needs.

Craig Whalen

I recently purchased a truck from Taylor AutoMall. My experience was excellent from the very first call with Jenn. She was very attentive and consistently followed up every step of the way. Travis stayed after hours when I was late for my test drive. They addressed any concerns I had with the vehicle extremely fast. Just awesome service overall.

Dan Dawdy

Great customer service. Very accommodating.

Ray Hayes

Really good place to buy a new or used vehicle, are favorite sales man is Tom Dundon

Daniel Ramnarine

It is a car dealership with services for New and used cars. They are the biggest GM dealer in the Kingston area.They offer competitive rates for leasing or purchasing a new or used vehicles.

Michael Lloyd

Customer service was amazing, they got me the truck I wanted with more options for less money and fast then anyone in the area could’ve done. Very glad I went there

Anonymous A

I took my car in for an oil change. I brought them my own oil and there should have been plenty left over. They told me they used it all, and later on I come to find out by a mechanic that my oil was overfilled by 2 Litres! (This could have caused major damage). The service advisor in the shop was very sarcastic , especially after asking him what happened to my leftover oil. Overall, I will not return to Taylor Automall for service, due to their unprofessionalism and carelessness.

Albert Noel

Really fantastic buying experience. Donna helped me choose the right car and made every aspect from start to finish an absolute pleasure. I can't stress enough how great this dealership is. I will absolutely be a repeat customer.

Lizzy

Went in to buy a used vehicle. There was nothing wrong with the vehicle except the tires were very worn. I asked if they could be replaced with the purchase of the vehicle (as suggested by my mechanic shop). I was told that they pass safety and “their mechanics wouldn’t risk their licence to safety it if it wouldn’t pass”, and the shop I go to “doesn’t know what they are talking about”, and “they probably get their tires from the junk yard”. I never said that the vehicle wouldn’t pass safety, the tires just barely passed safety and I wanted them replaced as I would be spending a lot of money on a vehicle just to turn around and drop another $600 on new tires. I asked to speak to a manager and I was laughed at. The woman even called someone on her phone in front of me telling them I wanted a manager mockingly (I assume it was one of her co-workers as no one came to see me). I had my mechanic shop call the manager and the manager agreed that the tires were low and should be replaced. We needed up splitting on the price of the tires. I did end up purchasing the vehicle because of the price but I am definitely not impressed by the initial customer service I received.

big dee

I had a recall on my passenger airbag and when I got my truck back the dash at the airbag wea broken!!! They said it was like that when they took it in. NOT!!

Krysten Ingram

The staff at TaylorAutoMall made my purchase fast and easy and they made sure I was getting everything I needed in my first new vehicle, right down to the warranty and making sure I had my insurance set up! I highly recommend visiting them for your next vehicle new or pre owned!

Wesley Brown

Great Service! Paul the service manager and Tiffany the service advisor made it quick and easy! Recommend!

poly ester

Fast. Efficient. I was greeted by 4 staff members and the Tech. All good now. Thanks a bunch. Paul.

Laure Halabi

They were able to pick up and drop off my vehicle all in the same day with no extra charge! Loved the service

Karen Van Der Swan

Friendly knowledgeable staff who go out of their way to make sure your buying experience is memorable. I made this purchase without ever leaving my home, over the Internet. My negotiations with Carlos were always met with complete information on the car and respect for me as a woman and my intelligence. Something I did not always receive from other dealers. Carlos made sure the Camaro 2SS I bought was exactly what I wanted, and Bonnie had all my paperwork in order so that all went smoothly. I arrived to pick up my dream car and was able to leave to return home to Northern Ontario within three hours. The owner, Jason Taylor, welcomed me and made me feel right at home at his dealership. I met quite a few staff while there and all were friendly. Even though I had to drive 11 hours from home, I would seriously consider this dealership for my next automobile and will recommend them to my friends. Thank-you for making my experience truly fantastic. Cookies were a sweet gift. Did I say I love my car!!!

Laura MacMaster

Tom was a pleasure to deal with from our first meeting to the delivery of our vehicle. He was very informative, taking plenty of time going over all aspects of our purchase. I recommend anyone looking for a vehicle to call Tom.

Erica Chisholm

Got our truck here, which went smoothly but from the moment we drove off the lot it has been nothing but problems and they do not rectify anything. We did a trade in and they were supposed to give us the winter tires back after they put the summers on the car. Instead they sold it all. When I complained they said they’d replace them for us. They ended up giving us the wrong size tire (we had rims from that car to put them on). THEN they blamed us said we gave the wrong size... actually I gave you the entire vehicle with the right size on them. They wouldn’t own up so we’re out 1000 bucks. With every “free” oil change comes a predatory salesman who calls continuously until they get the answer they want. This past week my husband and I both said no to a multitude of things yet wouldn’t stop calling until they get their answer. Upgrading to the Denali in a couple months and there is NO way we’ll be going back to Taylor auto mall - Gananoque is the place to go if you’re looking!

franreynolds

Put my mind at ease checking out my Corvette.

jennifer Greatrex

Service coordinator Rob Henderson is always helpful, professional and thorough. I appreciate having a point of contact while my car is being serviced and especially one who really does stay in contact!! Thanks Rob!

Rhonda Schneider

Excellent job

Brittany Jackson

I followed Tom Dundan from Boyer’s Napanee, where I bought my first car from. in the last 4 months my husband bought a truck from him and I just bought a new Cruze hatchback! The service he consistantly provides is impeccable. He noticed he didn’t have the car or the truck We were looking for on the lot, he was able to find one with the exact features We were wanting and pulled them both from other dealerships! With us both living in Ottawa the finance team and Tom made the whole process with both vehicles so easy. Hats off to the team at Taylor’s.

Kevin Breau

I would like to thank Krista at the service desk for an outstanding job done in caring for my wife's Cadillac, and my well being. This was my first time to Taylors and Krista took care of our service needs like a pro. After the vehicle was serviced, she brought the car to the door and even checked to ensure everything was fine when I momentarily stepped out of the vehicle to find something in my pocket. Thank you Krista. It's people like you that bring people like me back. Kevin Breau

A B

Worst car buying experience I’ve ever had, very disorganized. Takes 5 staff members to do the job of 1. Would NOT recommend if you would like to be treated with respect in a timely manner. Financial advisor was very rude and pushy.

Mike van Laren

I initially took my truck in to have an issue with the starting system diagnosed. My truck randomly would not turn on. Having left my truck there for the weekend so they could do the work I was told to pick it up any time using there new “kiosk”. When I got back to the dealer on Sunday to pick the truck up the kiosk would not accept the code that had been emailed to me, leaving me no way to retrieve my keys therefore vehicle. Keep in mind I work three hours away at 7 am the following morning. There is no number provided to call to get help, and when you push the “help” button within the kiosk it simply appears with a “?” on the screen. So that costed me a full day of work just so I could retrieve my vehicle when the dealer finally opened Monday morning. I was told they have been having issues with the new system but that this has only happened a few times and they would make it right. Flash forward to when the new starter finally arrived at the dealership nearly 4 weeks later. I took my truck in the get fixed and dropped it for the day even though I had an appointment set up for 1:30pm. At nearly 5 pm I stopped in at the dealership to see what was going on and if it was available for pick up as no one had called me and I know how well the kiosk works after hours. Of course they said yeah it had been ready for over an hour but for some reason they had missed calling or emailing me to notify me so I would be able to grab the truck before closing time. And for the kicker on top, when I purchased the vehicle I bought the extended warranty through the dealership. When Jeff Wilson added this into the deal I had asked about what was covered and what not and what, if any deductible would be applied. He said yes, there was a small deductible but that they would waive that for me in any event I needed it. Of course when I finally got up to the desk to get my keys back, “that’ll be $200, for the deductible”. Thanks for the service guys, unfortunately I think I may go elsewhere for my third brand new truck.

MICHAEL ILOO

I recently visited Taylor Auto Mall to get an Oil Change for my GMC Terrain Denali and I was very pleased with the Service provided by this dealership's Service Department. Kudos go out to the Service Advisor Tiffiney Parsons who was very welcoming and knowledgeable and ensured that the job was completed within the promised time frame. I was also impressed by the work done by Technician 89 for cleaning any over spills etc. and ensured that the work done was detailed on the invoice as per specifications. Thank you and keep up the Good Work

Michael Johnson

I was able to get an appointment for a safety inspection on quite short notice. Once there everyone was friendly, the service centre was in very good condition, and the job was done in good time. (Update) However, I discovered a documentation problem a couple days later that has tarnished things somewhat.

Joanne Trew

Car needed oil change and servicing. Taylor’s now offers pick up and delivery. The person picking up the car was on time, pleasant and explained what the process would be. Right on time the service office called to say the car was ready and twenty minutes later the car was home. Great service, great process and great results. Wouldn’t want to deal anywhere else

Katie Cudmore

We were on a tight timeline and the service department had the work done over a half hour faster than they had estimated.

Edward Dooley

Courteous Efficient Service

Joe Boucher

Had a great experience with our salesperson Carlos Lopes. Very knowledgeable and helpful. Worked to get us a great deal. Definitley recommend this dealership - Taylor Automall - and Carlos Lopes for a car purchase.

Wayne Abrams

Late on a Friday evening, recently, I had a notice sent to me by OnStar saying there was a problem with the air bag system in our 2021 Cadillac XT5 & to contact my dealer Taylor Auto Mall Kingston within a day. My dilemma was needing the vehicle on Sunday. I emailed Carlos at Taylor’s asking him if it would be safe to use the vehicle on Sunday and bring it in for service Monday. Carlos immediately responded telling me to bring the car in ASAP Saturday morning & that the service advisorTiffany would have an XT5 ready for our use. I have always appreciated the service at Taylor auto Mall including the sales staff. One sales member in particular, Harry Lakins has been outstanding to deal with. My wife & I had our first sales contact with Mr. Lakins in 1966 when we purchased a new 1966 Chevelle Malibu. Needless to say we have purchased many GM vehicles through Mr Lakins and Taylor Auto Mall. From sales to service Taylor’s are an outstanding dealership! Sincerely Wayne Abrams

Houston Bujacz

Great people to deal with very friendly and accommodating fast easy and simple was out of my old and in my new vehicle in a matter of a few days with the ease of only a few emails and phone calls that took up very little of my time. Highly recommended Thank you all love the new wheels!

Sarah Fuentealba

I'm treated like their only customer when I go, Everyone knows my name and the Cruze Cafe had freshly made snacks while I wait. Best dealership in town.

Ryan Mallette

Absolutely garbage service. Drop car off to have ignition changed at 500$, parts dont work, car not fixed, now stuck paying for non refundable parts...zero communication....do not go here

Patrick Fournier

They tried to charge me $400 for a standard safety inspection and a 2-minute OBD2 scan. Only after arguing with the service manager for half an hour did they decide to bring it down to $304. If you want to pay out the wahoo for mediocre service then Taylor Auto mall is the right place to go.

Tino Correia

I was once again satisfied with the usual performance of your Service Dept.

Michael c

Was in on Saturday may 4th and as always quick friendly service.

Joshua Mackeigan

I have never seen worse service workmanship in any gm facility. The car has been in and out for the same problem for over 6 months. Still not fixed or even diagnosed. Welds on my car a subpar, they damaged the vehicle and now claim it was not them but instead me when they picked up and dropped off the vehicle. I could go on and on but all I’ll say is make the trip to Gan Chev, wish I had done the same all these years. One trip to gan and my vehicle is tip top plus they made my life and bill easier for all the hassle and hardship at Taylor.

Kim Smith

Great service! The only thing I will say is that no one came to tell me my service was completed. I was in the waiting room for quite a while, one of the salesmen just happened to walk b hand see me there. He checked and said that my car was done. I might suggest that someone check the waiting room for the customer when the work has been completed. This was my first time in for service so I wasn’t sure of the process. Other than that, very happy with the service received. Thank you.

Affan Dar

Exceptional service from start to finish. I just picked up my 2021 Yukon Denali from Taylor AutoMall and I cannot express how good the service was. Jenn and Travis were amazing to deal with. Jen made sure my questions were answered promptly and with accuracy. Travis made the paperwork process seamless. Absolutely the best service I have had purchasing a vehicle. Very professional group and recommend anyone who is looking for a new or used vehicle to visit Taylor AutoMall. Thank you Jen and Travis for everything.

Tylerre Potter

Did a recall for me. Good service and no bad surprises. A very busy location, especially around the holidays. Will deal with again.

ray miller

Fantastic well organized dealership. Their overall customer experience leads the race in what I feel is in all the dealerships surrounding. Staff make it happen each day whether your in Parts, Service, New car and Used car sales. If you step into Taylors you will be treated like family

Dave Jennings

I've never been here, I repeatedly tell Google I haven't been there hey Google wants me to review it. Buy a red car they go faster

lyndon wing

Dissatisfied with my recent service . I rotate the tires on my own vehicle from my all season tires to winter tires. In the past ,Taylor's would flash the tire pressure monitor sensors at no charge . This visit , I was informed that a $39.95 charge would apply for a service that takes less than 5 minutes to perform. Very disappointing , I will no longer be taking my vehicle to Taylor's for any future service. Yes these are tough economic times, but this is unacceptable.

Anne Parker

We have had excellent service with Taylor Chev Olds in Kingston, Ontario. We are particularly choosy people and we are always amazed at how well our car is detailed, they even pick the car up and bring it back. 5 stars

JCL

Went in for a recall and they tried to charge me for an oil change I didn't ask for and as it turns out they didn't even do the oil change. My kid knew more about the cars then there sales guy.

Lynn Mcallister

Excellent service. Above and beyond. Well done

Wayne McMullan

Service Advisor Rob was great - polite, knowledgeable, efficient and followed up as he said he would. Thanks Rob.

Elizabeth Robinson

We have bought a car, a truck and leased a car from Taylor, and have always dealt with Matt, who is an extremely knowledgeable, friendly, and helpful salesperson. Our negotiations were very honest and fair, and we recommend Taylor for not only an exceptional sales experience but also very competent service people post-purchase.

Jon Schoenwandt

Gary did a great job, work was never completed in the interior. Took a week to get my truck completed, even though I booked a appointment 3 weeks in advance I purchased the vechicle at Taylor’s, and will never Be back. I don’t have time to waste, all work will be completed by myself. Don’t bother contacting me, I don’t care

marilyn lavery

Always get professional service with my salesman Sean Burk and all the supporting staff are curtious and friendly.

Kathy Reed

With the process of leasing a new vehicle (Buick Encore) and trading in my car (Malibu) - Donna Tregunna was exceptionally helpful in keeping everything non-stressful. She was ready to answer all of our questions and organized all of the details for us. Her sense of humour also made the experience one that I will always remember. In the future I will certainly encourage friends and family to go to Taylor's if they are looking for a vehicle - whether new, used or leased as the service is great. Thanks. Kathy

Benita Nobel

Bought a new truck there in February, called to get an appointment for its first oil change on July 28th, they gave him one for the 29th at 8. The coordinator Angel told him there was no where for him to sit, he.would have to stand outside. He has an illness that makes it nessary for him to use a cane as he is very unsteady on his feet and could not possibly stand for that amount of time. I called Angel back to see if I could make some arrangement for him to have a seat at a socially acceptable distance, she said absolutely not, that was there policy. To make it worse his appointment wasn't for 8 it was for whenever they took it in. Technically he could have been standing outside for a long period of time. I called Peter Smith in Belleville, they have cleared out their show room and set up chairs according to the Covid guidelines. They also have a tent outside if a customer would rather sit outside. They gave us an appointment for 9:30 on the 29th which went very well. So Taylor Auto Mall, if an 83 year old woman shows up to have her car serviced are you going to tell her to go stand outside, and what about if its pouring rain out. Extremely poor customer service. Peter Smith will now get our business for servicing and any future purchases.

Gina Aquarius

Amazing service. They were so quick and helpful.

Gord Toop

Very nice buying experience. Will definitely return here to purchase in the future

Helen Campbell

Tiffiney was a great advisor. Very knowledgeable, helpful and friendly.

Gord Wright

Thank you to Tiffeny and the Taylor auto team for fast, excellent service!????

james davidson

All good

Marlene Geran

James Gill was extremely friendly. Called when my car was finished and I walked in right away and picked it up.

tori marshall

Needed to get my tires changed over for winter, everywhere else had a two week wait at least, Taylor Automall got it done in a timely manner within a few days, was super happy with both my service, and the Covid protocols in place to ensure safety with their customers. Plus they asked if I wanted to get my oil changed when they noticed it was getting low, so thanks to them for thinking of the things I didn’t!

Shane Armstrong

Excellent communication and service. Highly recommended.

Endurance Uadia

Great service and people , they will help you as much as they can

Mike King

This was my first time I've had my ATS at the Taylor Mall, staff are funny and have great banter with each other. Definitely check them

Darrell Pritchard

All service done to my satisfaction

Robert Beatty

My first service appointment went well, very curtious

Paul Leduc

Excellent and quick service. Had a problem with my Bolt fast charger plug. Every ok within an hour. Merci beaucoup. Paul Leduc Brossard qc