Reviews of Kingston Toyota (Car Concessionaire)

ravish parmar

Great customer service.

Scott Morrison

Terrible service, major rip off trying to get service done here. $100 an hour to diagnose an issue and It will take them 3 hours or more, and that's before they even start fixing anything. Save your money go anywhere else.

Melissa Palamar

Horrible customer service. Salesman was more interested in talking to his co-workers than he was in selling us a $50,000 vehicle. They didn't order all the extras we requested either. They couldn't even give us a walkthrough on our brand new vehicle before we left the lot with it. Had to wait over an hour for them to even get the vehicle ready when we had a 10am appointment. Absolutely pathetic and very ignorant staff (Except the finance lady, she was a doll). I will never purchase from them again, and I will never recommend anyone to them ever! Truly disappointed with their service and professionalism.

Nick Thompson

Just bought a 2014 Corolla and a 2018 Sienna from Jim Kelman, and it was an awesome experience! Jim is very honest and knowledgeable and made the whole car buying process a breeze. If you're thinking about a Toyota, go see Jim. Like right now.

Frederic Lavoie

The last time I took my car here, I had a 30,000 km maintenance service. The mechanic had written notes that the service desk couldn't explain, the mechanic wasn't around to talk to, he also miss-quoted the mileage on the paperwork. Dealership maintenance work is generally more expensive, it should leave you feeling like you're in better hands. Sure, they have a shuttle service and a lounge, but those things are superficial and don't add value to the actual maintenance of your vehicle. Kingston Toyota is not terrible, they didn't really do anything bad, but I just don't feel comfortable taking my car there. I'm going to look for a mechanic in town where I can deal directly with the person doing the work and not have to go through service staff who really don't know much about cars.

Tracey St John

Posting this review on behalf of Joan Wright. My husband and I have been long standing customers of Kingston Toyota for over 25+ years. Jim Kelmon from Sales has sold us our last 3 vehicles and we cannot say enough good things about his attention to detail and willingness to go the "extra mile" for his customers. It is both comforting and stress relieving to go in the the showroom and see a familiar face you can certainly trust when buying a large ticket item. It's always nice to know that he is available even after the sale if we have any questions or issues at all. Way to go Jim !!! Thank you so much. Joan

Leah Greyling

We purchased our third vehicle from Kingston Toyota on Saturday and our experience with Jim Kelman was excellent. It was quick and easy and our new Highlander was delivered to us on Monday. I highly recommend Jim Kelman who is well versed in all things Toyota and will make the car buying experience enjoyable.

MARCO

Best service ever

Ryan smith

As a registered mechanic I have access to the labour times each job should take from Toyota Canada and third party sources. Every time I run into a job requiring specialty Toyota only tools and try to bring it here they try to charge me more than twice the recommended labour time and refuse to explain why, even if the job is completed in under the recommended time. The service manager is also immediately very rude and defensive, when I am just trying to have a calm polite conversation. While in there I have heard them take advantage of many less knowledgeable people, and when I advised Toyota Canada of the tactics used here, they said; "unfortunately it does sound like some dishonest activity but as a privately owned dealership they can charge, and advise customers with out regulation from us". Hopefully after reading this you will do research of your own before going here on the services your vehicle requires and how long they should take, or take your vehicle else where; because if you think you've paid too much you probably have. Dishonest shops are few and far between and it's unfortunate such a great vehicle is represented so poorly in this town.

Jackie D

I just purchased a 2015 Rav4 and I am absolutely thrilled with my vehicle and the service I received from Laurie Timbrell! Laurie was extremely helpful and even followed up to make sure I was happy with it! Excellent customer service and a delightful person to deal with!

ravi sohal

I spoke to Matthew Parr (Matt) few times for the purchase of brand new Rav4. Matt offered me 1% off interest rate and $1500 off purchase price over emails. But when i showed up there, he changed the administration fees from $400 to $1000 and wanted to purchase MANDATORY accessories like anti theft system for $1000. He changed the deal entirely even knowing that i just drove all the way from Montreal for the deal we made over email. Matt accepted the fact that he just wanted me there in person to have better chance at scoring a deal. Salespeople like Matt is a must avoid for everyone unless you are okay with dealing with unethical behavior.

Michael Seguin

GREAT PEOPLE....GREAT EXPERIENCE AGAIN!!! My girlfriends 2017 Camry purchased from Kingston Toyota in July 2017 was in an accident and written off. Sadly, she had to consider another vehicle. We never hesitate to contact JAMES PFLEEGER AND ANTHONY once again. Again, a great experience in a relaxed non aggressive environment, the way shopping is meant to be. Kudos to the whole staff in making our car shopping enjoyable and fun. Special thanks to.....James, Anthony, Tara, Laurie, Wendy and John. Wishing you a successful year!! SHE JUST LOVES HER NEW 2018 TOYOTA RAV4!!!!! Wen and Michael

Don Gray

Paul and Kevin are great to deal with. If you are looking for a Toyota this place to go. Always receive the Best service here!

Jon Turner

Not sure why it says Scion on the big sign out front when there isn't even 1 on the lot

Allison Payne

Top-notch customer experience with JIM KELMAN as my sales consultant and PAUL THOMPSON Sales floor manager at Kingston Toyota. They worked hard, fast and after hours to put together an offer for my 4Runner. I was very surprised they were able to give me a great price on my current vehicle and recommend a new vehicle model that best fit my current needs. I did not feel rushed and leasing or owning, vehicle features and options, ... were thoroughly explained to me. I changed my mind several times on options and they were still very patient when searching inventory for me. Every Vehicle purchase should be this stress free. Great experience and highly recommended.

Koos Toxopeus

We have driven 7 Toyotas bought from Kingston Toyota since 1975. Jim Kelman has been our number one person in the sales department-we trust him 100%. Jim has been exceptionally helpful at all times. Jim has advised me numerous times when I was selling my vehicles privately, including suggesting the selling price. I am very happy to have Jim in my camp. The service department has been very honest with me. On several occasions they recommended against doing certain repairs because they deemed them unnecessary. I brought in a Prius because a red warning light appeared on the display panel-this turned out to be a computer glitch, and required no repair-only diagnostics. I do not know whether or not Kingston Toyota charges more for repairs than do other repair facilities, but I trust Kingston Toyota, and I know that their mechanics are very familiar with the Toyota line and I know they will not recommend unnecessary repairs. Koos Toxopeus

Daniel Shi

Cory was a great sales rep to work with, I recommend this dealership

Suleman Khan

The only Toyota Dealer in Kingston. We have had some difficulty with the parts/repair department. We purchased a Toyota Sienna and have almost never gotten it serviced there because of how difficult it is to deal with the service staff. The sales staff on the other hand is great! I've gotten a lot of help from them and they are very friendly!

Jennifer Robinson

My dad recommended Jim Kelman to me since he had purchased multiple Toyotas from him due to Jim’s friendly and honest approach. Although I had initially set my sights on another car brand which I felt at the time offered a more stylish look, I owned a Toyota, appreciated its’ reliability, and was willing to check the options. I met with Jim and was likewise appreciative of his candour, humour and warmth. I was also happy to learn that Toyota had moved away from its conservative styling. In the end, a 2019 Sport Corolla felt like the right mix of sturdy reliability and modern styling for me. I had held onto my previous Toyota for 18 years! I liked being payment-free and could always count on my old car to come through for me. That being said, this beautiful new car is a joy to drive! Jim makes the process easy and I highly recommend him for your next car purchase!

Allan Soini

My wife Anne and I took possession of our 2016 Camry XLE Hybrid this morning. We are very grateful to our sales person, JAMES PFLEEGER, for his patience and understanding. James spent the necessary time with us in the vehicle taking us through the numerous features and making sure that we were comfortable with them. Wendy Woodend, Finance Manager, guided us confidently through the paperwork's red tape. M E R C I JAMES! Once again, KINGSTON TOYOTA SCION has delivered magnificently. Allan & Anne

Ron Rhyno

Helpful staff

T Schouten

Been driving my Rav4 for almost a month and I love it! Excellent staff who were very helpful including Jim Kelman who answered all of my questions and helped me get what I wanted in a vehicle. Thanks for the amazing experience.

James Rochon

Had to get a key made and they were quick and polite and it cost less than what was expected

Ted Reade

We had narrowed it down to 2 vehicles so I arranged an appointment to test drive the Toyota. When I arrived, nobody seemed to know or care how to make it happen and the salesperson I had dealt with on previous visits was nowhere to be found. I waited, alone, for 15 minutes then walked out of the showroom and purchased the other van. You snooze, you loose!

T Smith

Go see Cameron for new car. Highly recommended.

Fred Meredith

Salesman was very helpful, but the business manager didn't know what she was doing.

cody collette

Probably the worst customer service in kingston. Snarky agents on the phone and when you try to contact them its a hassle to get ahold of anyone. We bought a 2020 corolla and they never offer a shuttle service or rental car during scheduled service's. When I inquired about a ride home prior to the appointment they said 2 pm is too late for that...

BrownBrook fanatics

money for soft drinks? Does it go to charity?

Dale Boyer

I was recently at Kingston Toyota and met a very welcoming and friendly member of your sales team. Tania Keirstead was there to greet me as soon as I entered the dealership. She's very personable, easy to talk too and carries a friendly, open, no pressure, informative conversation. At this time I was only looking, but will definitely return and send all of my Toyota friends her way in the future. Dale

Mark Drummond

Bought my two Corollas here, and most of service work is done here. The shop does a fine job, though they can be a bit over the top on the service sales. Wanting me to replace my cabin air filter once, one of the staff wandered over to where I was sitting, old air filter in hand, with a few leaves balanced on top. It was a bit silly, and unnecessary.

Steven MacArthur

First time new car buyer. Came in and was welcomed professionally and with a big smile by Mr. Hirschfield. Felt extremely comfortable my whole time there with his no pressure approach. Very happy I leased my new Corolla and HIGHLY recommend KINGSTON TOYOTA!

Steve Tremblay

I have dealt with a lot of different dealerships in Kingston and by far Kingston Toyota has always been the best. Great sales staff that take time to listen to you. Been very impressed with the service department as well.

Miss Batgurl

Sean and Josh were amazing. Very friendly, welcoming easy to talk to and deal with. They really try their best to help meet budgets.

Ron Hawkins

Always good service

Tanner Milne

Recently got assistance from Jordan while shopping for a new SUV. Both Jordan and the dealership are first class! Both very knowledgeable and proud of their products!

Anik Marie Jodoin

I hope they improve

Mike Lewis

Was laughed out of the store when enquiring about purchasing a new truck. They have nothing to sell and can't place an order for next years models. I realize we are in a pandemic and that there's a chip shortage however the customer service is as poor as it gets. I was offered a pathetic number for my trade in and they didn’t even get up to look at my vehicle. My partner then asked about a specific colour only to be snickered at and told how rare that colour was and that we were dreaming. Went to Bellevile Toyota, received 2K more for my trade, and ordered the truck in the “rare” colour I was after.

Mark Brooks

I gotta tell you all that I again had another great Toyota experience. This Toyota Tacoma Truck is personally my 5th Toyota vehicle and my wifes second or maybe third (hhhmmmm). I/we have never been disappointed with the service, friendliness or quick assistance. In addition, this is also my second or third vehicle that Mr. Jim Kelman, the Sales person, has helped me with too and as always, things got done in a timely fashion and all of the I's were dotted and all of the T's were crossed. Well done to the complete team and my wife and I thank you all again Mark and Anne Brooks Kingston

Jay Black

We just picked up our truck today, and we were very grateful for all the help sales rep, Simon O'Reilly gave us. He was thorough in providing all the information we needed. We're also very happy with our choice in automobile!

KSWRHL Admin

I have worked with many dealerships over the years, and my experience with the Toyota Kingston team stands out for amazing customer service. I just picked up my 2021 Toyota Highlander. Nik, Lisa and the team were exceptional… A truly seamless and pleasant interaction.

Steve Galllinger

In one week called the service department 3 times to schedule an appointment for my Corolla leaving message as instructed by the telephone prompts. Never received a return call. So I did the next best thing booked my appointment with Belleville Toyota. P. S. This not the first time since I move here 2 years ago.

Syndicated Satellite

I have been a customer of this business for ten years, just because it's Toyota. Otherwise the sales and service is horrible and dishonest. No wonder you will see less Toyota's on the roads in the Kingston area than anywhere else.

Claude Taillon

Nick in sales was helpful.

GM Szczesniak

Jim Kelman was a delight to work with. He was courteous, efficient and expedient. It was the smoothest transaction I've experienced in many years. Many thanks to Jim, Paul and Maggie!

Apeksha Dubey

Got a chance to meet the finance manager Wong this week and he was incredible in explaining us the issues as well as recommending the best solutions what could work out for us in the best possible way. Thank you for your time and consideration we really appreciate the extra effort taken by the team. Kudos to all!

Aron Gabor

Had a great conversation with Mr.Jim Kelman...and really like that truck

Andrew Theriault

I bought my first car here and the salesman Cameron was such a big help. He got me everything I asked for and was friendly about everything. In the end he helped me feel confident about my purchase

Yadwinder Singh

Good service.

Rex Manion

Today was my first time visiting kingston Toyota as I bought my vehicle somewhere else. There were a few pros and cons. The staff were pretty friendly and they even called me when I had forgotten my water bottle so I could go back and get it. A few things that weren't thrilling - my oil change took 1.5 hours. The "lounge" is a few chairs with a ton of old magazines and the area didn't smell very pleasant. I likely wouldn't have cared about the lounge area had I not been there so long. Lastly, when you book an oil change through the website I had to wait over a week for an appointment and the site quoted 45$ for the oil change whereas my bill came to 77$. Maybe the website should be more specific about costs? I don't know. I wasn't overly impressed and I'm not sure if I'll go back. My initial reason for even going here was because the oil change was going to be cheaper than my regular mechanic - silly me lol

Dan Layton-Matthews

UPDATE 3: We just had two recalls fixed at this dealer. It is amazing how NEW OWNERSHIP can change a business. The recall was booked quickly, communication was great (emails, texts) and the service experience was wonderful. Great job flipping this bad situation around. Well done! ORIGINAL POST: Bought our 2012 Sienna here. Sales team was great, but service has been less than acceptable. My most recent attempt to order a door part was terrible. After 3 days of unanswered phones and no returned messages I gave up. Could not even get a person to order a part and take my money. I phoned 1000 Islands Toyota, immediately talked to a parts person and part was there the next day. Worth the 50 minute drive to Brockville! UPDATE: 1000 Islands Toyota just phoned me and told me that all parts and labour will be covered free of charge even though my warranty has expired! UPDATE 2: Kingston Toyota reached out to me to apologize. They have also changed the service manager, so hopefully better moving forward.

Crystal Tripple

Waited 2 months for a car delivery before I gave up and cancelled. Sales person was unresponsive and never had any information on the car. Edit. They have since reposted the car for sale for an additional $4,000ish. I now believe they were trying to get me to cancel the deal so they could raise the price and reduce their loss on the car.

Kuldeep Joshi

It was an amazing experience doing business with Kingston Toyota. Friendly and helpful staff. Especially Mr. Rich is a very great person to deal with. He listens, understands, go above and beyond represnting his Customers. I would highly recommend Kingston Toyota for your next purchase. See Mr. Rich before you make any purchase to make it an awesome experience and finding yourself the best car.

Jane Cooper

I am on my 4th vehicle from Kingston Toyota. Tania Kierstead has assisted me with the last 2. She has been so helpful, efficient and knowledgeable. All my dealings with Kingston Toyota have been excellent including service.

Beth Sheach

I was very upset with the way the service center treated me as they did not listen to any of my requests. I told them i could not check my phone while at work and they offered to email me. I got no emails but several impatient phone messages. When i returned the call i was told of 4 things that needed doing (and 4 charges) i declined 1and okayed the other 3. When i went to pick up my car there was over $300 (+tx) i was not expecting because they hadn't told me about them! I have never had an issue with other Toyota places before but i will not be returning to this location.

Stephanie Dror

First time dealing with Toyota, but the cars themselves have great reviews, so the used Corolla (2017), nearly sold itself. We worked with Tania and she was a little off on our first meeting, but the masks had just come into effect and it felt awkward everywhere to deal with carsales people. In our next couple meetings Tania was super nice and helpful, working by text and phone, she helped us on our schedule (two small kids @ home with us, #Covid). The car is fantastic and I'm in love :) Thank you!

amninder singh

Good service. Didn't feel any racism. Mr BEN is a nice salesman. Got a good deal. So far happy with the car.

Graeme

Great buying experience with Josh Murray. Even in these crazy times he was able to locate, and give us a great deal on the vehicle we were looking for. Our first service experience was with Kory, and was excellent. I will definitely continue business here and would recommend Kingston Toyota to others.

Frank Cabral

Nice showroom.

Luke Kroeker

Friendly staff, clean facility, comfy waiting area, complimentary coffee & tea. FYI, shuttle service cannot take children in carseats.

Joelene

Staff are very friendly and helpful. Very quiet and relaxed atmosphere there.

Matt Archibald

Chris (manager) and James (sales/leasing) have treated me right during the time I've leased my '15 Tundra. They are very customer oriented and made the process very enjoyable. My limited time at the service desk has also been easy and they take good care of you... I'd highly recommend chatting with James in the showroom about your next Toyota lease/sale!

Kerry Hazell

Extremely happy with my Corolla! Thank you Jim Kelman for your professionalism and knowledge, you've made my experience with Kingston Toyota a pleasurable one. I highly recommend Kingston Toyota, and Jim Kelman is very polite, courteous and helpful! :-)

Abarna Satkunarajah

I started hunting for a car after my '02 Camry broke down. I ended up at Kingston Toyota and Tania was the greatest help. i bugged her with emails and calls for a few weeks wanting to try every type of the vehicle they had. She was extremely helpful with answering all my silly questions to showing me the different options available to me. i ended up buying a 2018 Corolla and am truly satisfied with it, it gives me the greatest "bang for my buck".

Phyllis McCauley

The employes at Kingston Toyota are very friendly and helpful in buying a new vehicle. Craig Tyrrell is an excellent salesman and makes sure all your needs are met.

Ella P.

We just purchased our 6th Toyota, all from Kingston Toyota. The staff there are always very helpful and make servicing and purchasing easy and I would recommend this dealership to anyone.

Marc-Andre Allaire

This is a nice dealership where the staff takes care of their clients! Drive-thru service area and nice showroom! They know their stuff, especially when it comes to trucks! Thank you John and Chris!

Mas Tluob

Terrible experience with the sales department. Very pushy I won't be back I am surprised that Toyota would let these type of behaviors go on under their brand ! Disappointing

Jan Berry

Yesterday we purchased a new truck our salesman was Jim Kelman. He is a Awesome guy would highly recommend him he made everything go smoothly.

Alyssa Harvey

Just don't get a car here. 1. Customer service is awful 2. You'll run into car issues and the mechanics will tell you nothing is wrong and can't fix it. 3. Lawn mower engines 4. Have had brand new 2020 toyota corolla for a couple of months and have several issues with it already that certainly aren't from my driving. (I drive like a grandma) For example transmission slipping when switched from park to drive. Grinding noise coming from something but not the breaks...the breaks actually make a speaking noise but had just been maintenanced December 18th. My car also started to drive much more rough and bumpy feeling after getting maintenanced almost as if they took my tires off and put them back on wrong.

Kat Tremblay

Extremely unhelpful. Basically pushed me out the door because they were so sure they couldn't help me because my situation was complex. It's not like I had bad credit. I don't. Decided to hold on buying a new car anyway, but when I am ready I don't think I'll be going here.

G

I don't know about the other sales staff because I only deal with Jim Kelmen he is simply the best, and I have bought a lot of cars in my life. Mechanics and parts are tops.

Sophie Martel

At Kingston Toyota, I have received outstanding service quality. Christina and James are a great team to deal with. They really gave me a personalized service. I will surely do business again with them, as they are respectful, professional and friendly all at the same time.

Selim Hossain

Their parts dept sucks badly, wouldn't recommend to anybody!

Char Nickles

Consistently great experiences! Love my new CH-R. Always go to dealership for service. Friendly and efficient staff. Shout outs to Kim my service advisor, Hope in customer service and Jen in sales. Keep up the good work ladies! ????????????

Doug D

They continue to disappoint when you go in for service or have any work done.

Hal Stephens

Just traded in my lease for a new 2020. Great service, listened to what I needed and didn't try and talk me into more. Thanks for your help Jim.

Trajan Brown

Great cars

Erin Reitav

Great too deal with!

Pazliddin Kobilov

Got the SUV

Randy King

They fixed my corolla so well I ended up taking to a crusher and bought a Dodge Journey in 2015. To this day they keep hounding me to bring it in for an airbag recall.

Disha Al Baqui

We were very happy working with Carson, Anthony and Wendy. They were all gracious, helpful, informative and cooperative throughout the entire process. We purchased a brand new 2017 RAV4 and couldn't be happier with our experience. Two thumbs up!

Ben Bronsema

In my one and last visit to Toyota Kingston they tried to scam me over $1k on what ended up being no problem with my car when I had others look at it... they took the long way around the get all the money out of me they could. So there is no trust for anyone who’s going to take advantage of someone like that...

Jodi Fawcett

Well worth the drive!! My husband was in need of a new Tundra for work. We took a drive from Brockville to Kingston to see if the dealership was better to deal with. We were not disappointed! Jim was hands down the best salesman we have ever dealt with! The hole facility was very friendly! Would 100% recommend Kingston Toyota! Take the drive you won’t be disappointed!!

Stan Mordovine

Had malfunction with airbag (which was a Toyota recall) - left my car for two nights without appointment and was brought home and back by customer shuttle car. Very friendly service, fast and reliable technicians and drivers. Great customer service.

Emily Gibbons

Although it is garunteed they will charge you more than a local mechanic (like any dealership), their service is phenomenal. They're kind, helpful, and they never pressure me into getting any extra services. They make sure everything is done right and they always keep me informed about all of the details. I purchased my first car from them in 2013 and it has been taken great care of from day 1. They also have free coffee... so that's a major bonus!

N Y

Service we received was pretty awful. Ended up going to Kingston Honda and purchasing 2 brand new vehicles from them as their sales person took the time to explain everything to us rather than just give us keys to test drive Lost out on roughly $100,000 due to poor service

Amanda Hammond

I am so sad to be writing this review as I have been a faithful customer of Kingston Toyota since I bought my new RAV4 in 2013. I have been going to the service department for all my servicing (which to be honest, is minimal) but have always been happy with the customer service I have received - until recently. There is a new person working, his name is Christian and he was incredibly rude to both myself and my husband. I asked for my brakes to be looked at - and they obliged after arguing about it being included in the service, not being included, whatever. It was making a noise - please look at it. They did and Christian tells me I need front and back brakes, rotors and shims - at about $1225 plus tax. I thought that might be pricey (of course being a dealership) and take it to another place for a second opinion. The second place tells me I DO NOT need brakes, and they have SIX-EIGHT MONTHS of life left in them. The noise is coming from a cover (which they fixed for free). So in 24 hours, I went from needing all four brakes replaced at $1225+ to not needing brakes at all. Curious. My husband called Toyota to try and rectify this matter as I was pretty done with them at this point - and he is told that "well yes, she will need brakes at some point". "AT SOME POINT"? With that reasoning I will need a new engine, transmission, tires, at some point. Everyone will. So it should just all be replaced now?! End point - Christian was very aggressive, confrontational, and not at all the kind and gentle customer service I have experience for the last 7 years. We now have a Highlander and will be taking it elsewhere. We don't need that kind of hassle in our lives.

Claudia Chow

They where very professional and quite helpful . The transaction took roughly one hour and all of it was done with complete safety in theses trying times.

I Do Not Know

I've been trying to book a service appointment by calling them, but no one seems to be at the phone for the past few days. Left a message and still haven't gotten back. It's almost been a week and I've been trying to call every day. It's like their service department is non-existent. Never had a problem calling the dealerships in toronto, maybe it's just the Kingston one.

Michael

Kingston Toyota offered me the best car buying experience I have ever had. We were in a rush and had a number of demands due to pending business travel and a broken down car. After a brief phone call our salesperson, Joshua Murray, simply said "I'll make it happen" and he did just that. Within 45 minutes we found our vehicle at the price we wanted and financed at two points below the quoted interest rate. The rate was so good we were able to add a solid 6 year warranty with payments that were STILL below the original quote. We were behind the wheel in two days and ready to go...but that isn't the end of the story. My wife and I left our other vehicle on the lot briefly while we ran a couple of errands together in the new Tacoma. Foolishly we did not tell anyone and the dealership was closed upon our return with our old car gated in. With an abundance of class and grace, Josh returned to work after hours, smile on his face, to free our car and save my bacon as my wife and I needed to split so she could head out for urgent work related travel. So far above and beyond that I can't begin to thank Josh and the whole team at Kingston Toyota enough. Josh, Corey, Lisa and everyone behind the scenes were just great. Thanks!

RuMuN78

Worst experience from the service department. Technician brakes my hood latch and than states that it needs the whole cable replacement lol on top of everything else they stated required. Will drive 200km just to not use this dealer and it’s service department

ETRVS

Lazy, rude, unhelpful sales team. Wasted 2 hours of my time and a full tank of gas for nothing. Poor service very disappointed wont be back.

Tim Vaudry

Took my Caravan in to see what I could get for a trade...got there shortly after 9am and left the lot about an hour and a half later. I explained that my budget was lower than most who buy Toyota, but it is what it is. It’s been 3 days and I still don’t know what they’d give me for a trade in. I took a test drive in something that come to find out was 25K more than my budget. The next day I went to CarLoft and within 10 minutes, (Rob I think was his name) was able to give me a valuation very close to what I figured it would be. So even though I may buy a Toyota, it won’t be from Toyota.

Faisal512

I had very bad experience with their staff they are very unprofessional, they are totally trying to lot and when I compete deal with them they deal very badly.

Jeremy Heil

My family and I have been customers here since 2001, and their staff and service has been top-notch. Most recently, we leased a new vehicle, which had to be arranged from out of country. Jim Kelman was not merely helpful, but bent over backwards to ensure we had our vehicle ready when we returned. I could not recommend this place more ... and this stellar service (and consistently reliable vehicles) is why we keep coming back.

Hs Samra

I am trying to get appointments for oil change from last two days, they don’t even pick my call or hang up after picking. Thanks toyota

Fulgencio Cabral

Corner of vista and Bath.

Francoise Glibert

(Translated) Good welcome. Good measures taken during this pandemic period. (Original) Bon accueil. Bonnes mesures prises en cette période de pandémie.

Brad Strauss

Fantastic dealership!! From sales to service the management and staff lead by General Manager Chris Hirshfield go above and beyond to make your experience at Kingston Toyota exceptional. Always a pleasure to deal with them. Thanks for the excellent service as always!!

Anas Al Asaad

Serious issues with their customer service, been like this for about 3 years. no one picks up the phone, no one calls back after leaving a msg, they make you pay for inspection (which is fine) but all you get is "it's safe to drive", I can't believe I paid money to be told that. Like what is the horrible noise coming out of my car and what needs to be fixed?! it just doesn't add up to keep trying to service my car there. I'm taking my business somewhere else.

Ian Compson

As a customer I have never been talked to the way the service manager spoke to me. He was very rude, ignorant and talked down to you like you knew nothing and he knew it all ... when going to pick my keys up , there was nobody around and no attempt was made to fix things or change my opinion. I will most likely not be back and certainly won’t be recommending to anyone.

Marilyn Healy

Excellent service and they are proud of what they sell!

Julie Einarson

We were dreading buying a new car - we just didn't want the hassle of the process, but when we went to Toyota and met Simon, things all just clicked into place. He was informed, helpful, and responsive. Our questions were answered on the spot, or as soon as possible if he didn't have specific information on hand. He followed through, and followed up on correspondence to keep the process ticking along. From first meeting to driving off the lot in our new Rav4 he was a delight, and made buying our new car an enjoyable process!

Ted Ebayer

Ive delayed time to comment, I wanted to be fair as possible and realize when it comes to dealerships no one is perfect. I understand these people are very busy because Toyota has a reputation of being good. Background..Ok, so my previous (Dodge) model turned out to have repeated design/quality issues, so I decided to try a maker with a better reputation. So Toyota it is.. When my 1-1/2 yr Toyota had the same issue as my previous Dodge at under 20k, I (non publicly) complained to Toyota, after they sent me an online survey. I questioned either the quality of the part, or was I being taken? I told them I was happy with the people but was dismayed at this part needing replacement so soon in 1-1/2 yrs and under 20k. Regardless it was non public. OK..aside, at about same time I had the dealer add a minor added to the car. Turns out the battery tie down bolt was missed on reassembly (which I found that out a few weeks later) and I was lucky the battery didn't go flying into the motor. Anyways, I called and called to make an appointment, both by phone and through online appointment. No call backs, no email returns...nothing, at all. Ever. Several attempts. Despite being polite but direct (and non public) in my remarks, I can only assume I was blacklisted from this dealer...either that or they just don't return calls or online bookings.. I was a little concerned when first buying my Toyota because of the reputation Kingston Toyota had locally. I have been getting service elsewhere now for a year, and can honestly say when I buy new next year, no more Toyota unless I leave the kingston area.

Charles Lanning

Josh was very generous with his time. Thank you!

Sam B

I had a difficult time working with their sales team and the sales manager was very placating and did not listen to what I was saying I proceeded to never darken their door again and I went down the road and bought a nice Honda !!

Tim Nimigan

I have driven Toyotas for many years, have my family driving Toyotas and have encouraged friends to buy Toyotas. I'm surprised they haven't offered me a marketing position at head office. I had a favourite salesman to deal with at another dealership over the years but when he moved away from the area, I knew the next time I bought, I wasn't looking forward to starting off cold with someone else. However, when that someone else turned out to be Jim Kelman at Kingston Toyota the transition was seamless. I felt just as comfortable and unpressured as I had with my previous salesman. Even though a car salesman obviously has a goal of selling you a car, I felt Jim always listened to where I was coming from and what the budget could withstand. For multi-time Toyota purchasers, Toyotas pretty much sell themselves, but if you need a salesman to guide you through the possibilities, Jim's an excellent choice. We've gone back to him several times and will be back again.

Nicolas Manolakas

Bought a new car from here in 2018, serviced it here since. Pricey but Toyota are great vehicle makers. When there were was a mishap or miscommunication they more than compensated for it.

JC Corpuz

I dropped by to get my tire pressure checked and James from the parts and service centre was so quick to help me out. He even gave me tips about when I should bring my car for maintenance. Andrew, his more senior colleague, helped me out with fixing my rear license plate frame and he gave me tips for my windshield washer. They seem like a great team!

Angie Carey

Very friendly sales people

Renai McLean

I still love my Echo, but when the odometer rolled over 600,000 km I started thinking about a new car. I wasn't quite sure what I wanted and looked at many dealerships, but I knew that I would get the quality, reliability and value I was looking for with a Toyota. My salesperson, Jim Kelman, was a huge help! He was very knowledgeable and open. He was also very patient, and worked with me to get me a vehicle that meets all of my needs. Now I love my Matrix!

Madeline Smolarz

I made an appointment for 6pm with Tania this past Tuesday around lunchtime. She told me she'd have the car I wanted to see (Kia Forte) pulled around and ready. At 5:15pm she emailed me to say her colleague had swiped the car for his client without asking her permission and that the car may be gone when I got there. I arrived and the other client had test driven the car I wanted and was going to buy it but wanted to check with a relative first, so she was on the phone. I was shown a much more expensive Toyota model and given a terrible trade in amount $1100 lower than another dealership had given me for my current car while I was made to wait for this other client to make a decision. After 45 minutes the other person decided not to buy the car and left. I was so upset about being treated so poorly at this point that I didn't feel comfortable driving the car I came to see for a test drive anymore and I promptly left. I was made to feel less than dirt and that my time meant absolutely nothing to these people. What abhorrent service, and I'm a current Toyota owner too. The whole team involved in my Tuesday evening should be ashamed.

Darrin Docteur

We recently bought a 2016 toyota tacoma.Our salesman was Jim Kelman and we would have to say it was the best experience we ever had buying a vehicle. Even the financial manager Alicia was a pleasure to deal with.We love our new truck.

Dustin Russell

Great selection and service. If yah get a chance go say hi to Maggie shes awesome!!!! ;)

Roy Leigh

Bought a vehicle there 2 years ago. Get servicing and change winter tires.

Marc André Marion

Well when I ask for the report I had it without information... then I ask to look after a problem that I have but they didn’t do anything.... THEN on the report it is written that my rear lights are good BUT it is burn.... WOW... what a complete inspection... you can’t do that to your consumers... don’t go there...

Browns Camp

We contacted Jim after reading his reviews online. Our experience with Jim at Toyota was exceptional. From his prompt response to our initial contact which was on a Sunday, to the follow through of the end of our sale was seamless. I would recommend Jim to anyone looking for exceptional customer service and a seamless purchase. We will definitely be contacting Jim again for future vehicle purchases.

Hulya Ozel

Great customer service. Knowledgeble associate.

Heath “bani12” B

For the first 5.5-6yrs of owning my Corolla I loved coming into Kingston Toyota for my service appointments. The staff always remembered me and knew me right away. Friendly and great, timely service. I even had someone reach out to me when I was laid off to tell me about a job in my career field at that time! Above and beyond. But that was then. The owner change over has taken that friendly service and thrown it out the window. There doesn’t seem to be any of the same staff anymore... I just booked my last service with Kingston Toyota. I waited over an hour with my car sitting in the exact same spot I parked it when arrived for my BOOKED service. I finally just decided to leave. I can understand getting busy but what is the point of making appointments when they are not stuck with? Poor quality of service. On top of that during a pandemic, I saw 5 different staff members walking around inside the dealership with masks around their necks not covering their faces. One girl went into the washroom with her scarf around her mouth and nose but came out with it off and quickly moved it up over her face and mouth when she excited. Nice to know Kingston Toyota’s bathrooms are a mask free zone????‍♀️

narjisfathima Mohammed jahinger Ali

Nice people nice service ????

Boubacar Coulibaly

(Translated) It is disgusting and very rude service. My salesperson and his manager are liars and dishonest. I recommend this concession to everyone. (Original) C'est un service dégoûtant et très désagréable . Mon vendeur et son directeur sont des menteurs et des malhonnêtes. Je deconseille cette concession à tous .

Micheal Brock

I went into Kingston Toyota on the weekend and i was welcomed by a well dressed gentleman named Steven McArthur i was impressed on his knowledge of leasing and his experience on different options that i had , my surprise is that he told me that it was his first day , First day as the new sales manager , i say WAY to go Kingston Toyota , way to go , i invite everyone to go and meet him , he is very easy to understand and will really make sure you are making the right choice .I will be back to see them for a new car very soon , i recommend everyone to stop by and see him first a refreshing change .!! MJB

Frank C.

Busy dealership. Lights on 24 hours a day. No regards for the environment.

Jonna Semple

My husband and I had a great experience at Kingston Toyota. Muhammad in the sales department is fantastic. He's friendly, Knowledgeable and has a lot of fun. We didn't take the plunge with a purchase but we plan to one day soon. Muhammad made the choice easy for us when the time is right, we found exactly what we were looking for. I would recxomend Toyota to anyone looking for more information on a reliable and safe vehicle.

Gerard Fraser

I purchased a new vehicle at Kingston Toyota last year. I have been trying to get a hold of the service department for 2 days. Have left numerous messages and also messaged on the on line chat for assistance. No one has called me back. Terrible customer service.

WhoDeany

If only google would allow you to give 0 stars. Recently stopped in to speak about purchasing a new vehicle and never experienced such poor customer service ever before. When we were finished speaking about prices on different models, we stated how we were going to shop around and will be getting in touch shortly. The salesman runs to the sales manager and complained. Both salesman and manager were quick to come where we were seating and stand over top of my wife and myself to try and intimidate us. They were very hostilely asking if we are from Kingston and why would ever consider buying a car not locally and helping their local business. Let alone they kept demanding I put money down on a vehicle saying they wont be making that colour anytime soon... ( which was a lie since i order a 2021 in a two week time period) They repeatedly refused to print out a pricing on the vehicle and only had to ask 4 times before the salesman come back with the price written on a sticky note. They kept saying come back with the other dealerships paperwork first or only asking how much you wanted to spend on a bi weekly without ever telling the grand total (trying to hide the total price) Last but not least they called me 3 hours after I test drove a vehicle saying I lost their license plate, and wanted me to go drive around to look for it. Even continued to text my phone the next day while I was busy operating at work asking "any work on your dealer plate?". Very unprofessional/ sketchy place, I would be very cautious doing business with them and will never return to this dealership nor will I be recommending this place to any one I know.

Accounting Lakeside

I had the best experience with Kingston Toyota! Sirena and Jen took amazing care of me and the rest of the team is very friendly and welcoming! Thank you so much for helping me find the perfect car! I drove away feeling confident that I had invested in a great quality car and a team that is going to help in anytime in the future! Thanks again, you guys rock!!

John Osborn

Was there all day for a recall which I had an appointment for 8 am

corey bristol

Great place amazing people . Great place to be employed. Need service on your genuine toyota don't hesitate come on in .????

Michelle Sidlauskas

Thank you Jim Kelman! I tend to put off the process of buying/leasing a vehicle as it tends to be stressful. It is a major decision with significant money involved. However, Jim made it easy, more like visiting a friend than making a major purchase. Jim explains things in a straight forward way and is considerate to the questions and concerns that come with such a significant transaction. Thanks again for a great experience!

Michel Belledent

Bought a used car "never in an accident" and it had a CLEARLY repainted bumper when I came to buy it. Take that for what it's worth. Transmission grinded in 3rd and had to argue to get it fixed. Dishonest and shady dealership. I'll send you the invoice for the new transmission and the pictures of the repainted bumper to whoever asks. Trust me, shop elsewhere

Scott McCarthy

Didn't buy from there but the staff were all welcoming and not overwhelming.

G Wendt

Just a quick thank you to the whole team at Kingston Toyota and especially Jim Kelman. I have purchased many cars and many brands over the years and this was by far one of the best experiences i have had. It was a previous Toyota Camry years ago, that brought me to Kingston Toyota to look for a truck. Throughout the process the team was very professional and courtesy was always evident. Jim's selling skills and customer understanding are second to none. See you at the first Service.

Les C. Cseh

i had purchased a used toyota sienna awd from a dealer in toronto, and bought the maximum extended toyota warranty for it. i had all service faithfully done at kingston toyota. there was a strange problem from the beginning where i would get "check engine light" and repeatedly had them check it, but they could never diagnose it. then a year and a half ago, on a routine maintenance, they reported there was an issue seemingly related to the check engine light that suddenly had the potential of a $5,000 repair. not covered by warranty, despite all of the above. i decided it was time to replace the vehicle rather than spend so much on a repair. i considered a vehicle at the same dealership. what did they offer me on tradein, despite all of the above and years of loyalty to their service department? zero. other dealers offered me considerably more. also at the beginning, there was a terrible buzz when i connected my phone to the audio system. despite the maximum extended warranty, i would have to pay full rate for them to diagnose it. there are some nice people that work in service, as well as the courtesy shuttle driver. but the disgusting lack of support has taken this dealership off my list forever. i plan on getting another sienna soon, but it will be from another dealership, and i will be getting all my service elsewhere.

Stephen Arnold

I've been going to Kingston Toyota for three or four decades. Over this time, I've purchased a Corolla, Camry, Prius and Highlander Hybrid. Each one has been serviced at this dealership per the vehicle schedule. Over this time, I've got to know Chris, Brian, Brian, Joe and Maggie and all are very helpful, knowledgeable and friendly. I have complete confidence in the quality of the vehicles and servicing I receive as well as the value for what I pay.

Barb W

Fast and efficient service

Jim Gibb

We had a very good experience buying a new car with Jim. Very helpful, easy to deal with.

Curtis Seaman

Service like no other ????

Chris Richardson

Jim Kelman made the buying experience quick and easy when I purchased my 2020 Corolla SE. He was very knowledgeable about the product, answered all of my questions, and offered a no-pressure sales experience. Kingston Toyota sold the vehicle at a much lower price than my local dealership, which made the 3 hour drive well worth it.

Flyin High Aerial

In the 30yrs of buying new cars I have never been treated with no appreciation like I was at this dealership. After buying a new car that comes with a free oil change ,and having to pay to remove scratches myself when it was new. I decided I would just ask for the oil filter and oil and do myself. Well you would think that $25 worth of product, any dealership would be happy to give to a cash paying customer of a new $30,000 + car. Not the case, Bruce the GM rudely told the sales guy to buy it for me And that the dealership would not pay for it unless I brought in so he (dealership) could be reimbursed for the $25. I will never deal with or refer this dealership to anyone as long as Bruce is still there. Randy Bolton.

Amee Zah

Perfect place to buy new or used car Specially hybrid Camry

Sebastien Boulianne

I originally went to Kingston Toyota because I’d heard from people who had dealt with them in the past that their customer service was top notch. Sadly, I’ve had a very different experience. They were friendly and not very pushy when I first dealt with the salesman, which I enjoyed. I started getting bad signs after this; such as the vehicle not arriving within the timeframe I was given, and making it sound like I was being difficult when I couldn’t pick up the vehicle on the one day I was given before month’s end. When I finally went to pick up my vehicle, they had me sign my finance papers and then once in front of my vehicle I was handed the keys and informed that the rims I’d purchased had not arrived yet, which I was assured would happen within the week. I gave some unfavourable remarks a week later in an email survey I’d been sent, at which point a manager got back to me and assured me I’d get my rims in three weeks. Once four weeks had gone by, I started calling, on a bi-weekly basis, asking to speak to a manager. No one ever got back to me. It’s now been four months of me having an incomplete vehicle. I was assured yesterday by a very nice receptionist that a manager would get back to me by the end of the day; that a change in management had caused issues the last several months… Coincidently enough that was the same excuse I’d been given when I was told it would take three weeks. Had I originally been told that they didn’t have the rims, I would have simply gotten aftermarkets, but now I’ve had a partial vehicle for four months and my next step is the better business bureau and then small claims court. Great cars, but avoid this place, Belleville and Brockville both have a dealership not far from Kingston.

Randal Petlock

Unfortunate experience. I called ahead to gond out how long Parts Dept was open Was told 5:30 pm. I arrived at 5pm. There were 4 staff members there, but they said Parts Dept was closed and everything was locked up. I needed a jug of Antifreeze and asked if there was anyone in the building with z key. They told me to come back tomorrow. I could have gone earlier, but was told 5:30 and was without a vehicle for anothet day as a result.

V H

I bought a used vehicle from this dealership. I do not recommend it. The sales rep, now the head of this dealership, is very rough/rude. The business office lady was also deceitful. Keep everything in writing, if they agree to repair parts before purchase.

Andrew Finn

Service was quick and the people were friendly.

Doug Carey

Excellent place to do business with

Aaron Vincent

I wanted a new car, I got a new car! Zero pressure, super fast and Cameron + the staff somehow had me pay 1000$ less that I thought I would. Nicely done. The car is great too.

Colleen Sadler

They tried to charge me a $176.00 for a replacement key. I went to Home Depot where they charged me $5.00.

kris klenke

Always pleasant to answer my questions. People that work here are awesome. Specially parts and service

M. A. Z.

Very bad management. Not helpful.

Rosana Wallace

Thank you to Jim Kelman and his coworkers for making the transition from my Corolla Sport to my new RAV4 XLE AWD stress free. Your knowledge and professionalism made it a pleasent experience. Cheers, Rosie

Mirka Gaumond

Worst price and discount ever ! Was there for a hour ...service took so long even if i had a appointement ... really not impress ... big waste of time ... any other car dealer have better discount and customer service !

Michael Crofton

Poor sales experience. Vehicle was not detailed. No tutorial on how to work things. Service appointments not honoured. Pathetic!!

Cathy Vodden

Purchasing our 2016 RAV4 Hybrid from Kingston Toyota was one of the best decisions ever. Our consultant Laurie Timbrell was very thorough and knowledgeable. I had a million questions since it had been over 12 years since we bought a new vehicle. Every question was answered and explained fully. The service team prepared the car beautifully, exceeding our expectations. We were walked through every step of the buying process. Information about roadside assistance was completely explained. The best information was regarding the warranty. We feel this was the most beneficial. Picking up the vehicle was quick and easy. Laurie had even flagged important information in the owners manual to highlight the importance of some details of features that are new to us. After sale service was a lovely surprise. About a week after buying, we were offered the opportunity to go back in to the dealership and ask questions about anything we were unsure of. The choice of the hybrid option was a good choice. We estimate that our fuel expenses have dropped around 25 to 30%. Yes, I recommend Laurie as a thorough and honest sales rep with Kingston Toyota.

ted smithe

My Family has bought several Toyotas and one Scion at Kingston Toyota - Sales Department and Service has always been Great to deal with ! Since they have moved to the new location it is not as close- but parking and the building are a great . I (we) have had nothing but great service from this dealer . recommend them -hands down !

Kevin Cheng

Extremely friendly, knowledgeable staff, very happy with 2018 RAV4. Thanks Anthony and Ron, Keep up the Awesome work.

Judy Olacke

We received very personable service and speedy responses to all of our questions.

Cristian Burlacu

Montreal customer dropping by in search of high quality pre-owned ... I may say that I had an amazing experience at Kingston Toyota from the moment we entered the dealership until the moment of the final signature. A word of appreciation for the GM Chris and for the top salesman Muhammad ! Very professional service, I hope to see you soon !

milly nataway-harvey

Asked to have car washed but that service is not offered well...

Brad Jackson

Not happy, they have potentially lost a feature custom, first thing I was asked was how old am I, than wouldn't even let me take a look at the inside of a car, bad way to make new customers if you ask me.

Claudio Machado

Staff are always ready to help out. As well as answer any questions you have and help you pick the perfect car for you.

Andre Campbell

Purchased a 2019 Rav4 last August, we really like it, the sales people were ok, my problem is the service department, long waits for very poor service. This is our third Toyota, the vehicles are great but the dealerships are terrible.

EJ Birch

Cheema, the sales rep, was very helpful and knowledgeable. Dealing with Cheema was a really good experience. D. Sinclair

Johnny Snorthern

expensive

Cait Day

My first time buying a new car has been a great experience, the team at Kingston Toyota are so friendly and helpful! Jim Kelman in particular has been amazing, he has been really nice, patient and worked every angle to help me get the vehicle I wanted at a phenomenal price. He has gone above and beyond to help me look at options and to get me great deals every step of the way. If anyone is looking to buy a new or used car do yourself a favor and speak to Jim, he never pushed in any direction but listened to what was important to me and provided the options and support to make it happen! Huge thank you!

Sean Kelman

Picked up my new Tacoma this week from Jim Kelman. The process was very easy and got an excellent deal. Extremely happy with my truck and the whole experience. All staff I met were very friendly and helpful.

dan sullivan

A horrible encounter with their sale manager James was enough to send me elsewhere for my new RAV-4.

Devon christian

Alpha auto group are crooks.. feel bad for remaining employees . I resigned due to poor ownership and now I’m shorted 2 grand on my last pay ! SEPT. 18/20 UPDATE: so I reached out to accounting to sort out the issue and they changed my net pay after I signed off on the initial amount. They sent me a spreadsheet to justify their payment but there are clearly 3 vehicles missing off of that spread sheet. How is this possible when I signed off on a form with the correct numbers? now i will wait for them to justify the 3 missing vehicles... pathetic

DON JOHNSON

Don and Tammy. Thanks Jim Kelman very satisfied with your service, again as usual. We have known each for several years always appreciate dealing with you. Thankyou for your advice on new design of the RAV 4 well worth the wait. Ps thankyou for helping family that has purchased from you.

ian Mercer

The parts department was very helpful and went the extra mile in locating a part I needed as they did not have the part listed as in stock. The same day I called they got the part and had it ready when I arrived.

Ketha Gillespie

Our experience with Toyota has had it's ups and downs over the past 5 years. ...But this past August all that was changed with great help from the staff that put us into a new car with no stress at all. We have been with Toyota in a lease for 5 years with some not great experience but I can tell you things have change and very much for the better. We were very happy with the service , trade in and the overall feel of doing business with this current team. thanks to Jennifer and the whole team at Toyota

Ray

I had an excellent experience at Kingston Toyota today looking at the Corolla IM. Despite showing up soaked from walking in the rain, I was immediately treated to a test drive in what was a very fun car to drive. I was assisted by Cameron Bugajski, who was very knowledgeable and honest with my questions. I would definitely recommend checking out this dealership for your sales inquiries!

Sue Ecclestone

Love my new Corolla. Shopped around and Kingston Toyota offered the best price. Steven, Anthony and James were fantastic and made my purchase easy.

Louise white

just checking around to get a new car

Cormac Schneider

Dustin the sales guy was super nice. Easy to deal with guy.

Tammy Peplinski

Couldn't have asked for better customer service! Thank you Jamie, Corey and Christian!

Kevin Garrett

The staff are awesome Joe Barrett Jim Kellan James sales manager and all the rest

Ale A

Called about purchasing colour 202 touch up paint for my Rav4, and was answered with a rather unpleasant/rude person. Perhaps they can provide some training on people skills to the people answering the phones.

Kayla Lee

My partner and I waited for fifteen minutes in the show room and not one sales person offered to help us. We could clearly see all the sales men/ women in their glass offices on their computers or texting on their cell phones. Two even made eye contact with us but then kept doing what they were doing. Not one person asked if they could help or if we had already been helped and eventually, we just walked out.

Glen Moulton

Great service and great staff

Susan O'Dell

I recently leased a new 2020 Corolla from Kingston Toyota...strange I know to do this in the middle of a pandemic....but it was a deal I could not refuse!! And it put a big smile on my face????. I have driven about 6 Corolla’s all purchased through Kingston Toyota and received the same quality service I have always received. Jim Kelman and Paul Thompson were excellent to deal with and we got the deal done amidst sanitizer wipes and gloves!! Thank you Toyota for continuing to sell quality cars!!

Karen Itterman

Love my Toyota

Mark da Silva

Got the parts needed. Thanks

Mike Malpro

Recently was traveling had to stop by due to a flat tire. Not only did I have my family with Me I was beyond stressed and on a tight deadline to get home. As I entered the service doors I was given a warm welcome from Sean J . He could tell I was having a rough day and promptly served us getting us back on the road as quick as possible and treated Me like family. I can't say how much Sean made our day better ! With a quick fix some laughs we were back on our way! Thanks again Sean!

Sandra Connors

Great service. Knowledgable staff .love our new car. Great price.

P Young

Booked a service appointment. It went to a call service. Requested a "waiting appointment" (booked after Ontario moved into 3rd phase)... got to my 8:00 appointment and was told it was not a "waiting appointment" and there were 2 cars ahead of mine. My service would be 1 1/2 hours after the other cars. As for the "waiting appointment" the man at Toyota told me that my service was booked before they had waiting appointments and that they follow Public Health.... my feeling he was feeding me a line... and he had no idea when my appointment was booked. Toyota does not cater to out-of-town customers at all. The customers that can't simply go home or to work to wait for their service. I had another appointment last year and my service took 5 1/2 hours... I had a friend come and we sat in parking lots the whole time. Had we known it would take that long... we would have left Kingston and went home.

Jeff D

We just finished buying a new RAV4 at Kingston Toyota. Lucas Cassan was knowledgeable and a delight to deal with as was the entire team that helped answer all of our questions. Thanks everyone!

JIM KELMAN

In this fast moving world of ours people are very quick to complain about a negative experience, but seldom to people take the opportunity to compliment a positive one. This letter has to do with the latter. On May 31st I purchased my 8th Toyota with the help and guidance of Jim Kelman. Jim has been the individual who has sold me every Toyota I have owned. Not only is Jim knowledgeable, capable and experienced with regards to selling Toyota Vehicles, but he is always cordial, polite and friendly. Once again Jim made my purchase experience pleasant, uncomplicated and flawless. Something I appreciate very much. Kingston Toyota is very fortunate to have such a dedicated individual working for them. It is without hesitation or reservation that I would recommend Kingston Toyota and in particular Jim Kelman to anyone who wishes to buy a Toyota vehicle. Thank you Jim once again for such a positive, uncomplicated experience. Sincerely, Christine Foley

Lisa Decaire

Sales manager called to make things right. Very pleased.

Jamieson Miller

I brought my truck in for a recall and was warned by the service manager ahead of time that it may be a cost to me of a few hundred dollars. 2 weeks later I receive a call to say the truck is ready. I pay the $1849 bill and the truck died in the lot requiring an additional $816 to get it running again. For $2665 I would have not done the recall at all. I drove a truck in that ran just fine. I expected it to at least run when I picked it up. I've owned Toyota's faithfully for decades but the love is gone. I'm selling this truck A.S.A.P. The quality of vehicle has deteriorated over the years and Toyota doesn't care at all about good,honest customer service any more.

Joel Dobie

Bob does an excellent job in the shop

Paul Stevens

Recently moved to Kingston from Toronto where I always had my 2017 Prius serviced at the Don Valley North dealership. As mentioned in other reviews, I also called a few times to schedule a service appointment and no one returned my phone call. I ended up driving to the dealership to book the appointment and mentioned I would like the brakes inspected per recommendations from the Don Valley dealership. Dropped it off at 10am a few weeks later to also have my snow tires put on. They called back at 3pm to say the brake pads and rotors needed replacing which I was fine with but they didn't have the parts so it would need to be left overnight and I could pick it up the next day. They didn't have brake pads ? Snow tires on rims took the other dealership an hour and I was on my way. Maybe a few more hours for brake pads? Disappointing experience.

Rob Neil

Had a great experience dealing with Josh Murray at Kingston Toyota. He listened to our needs and gave us some solid purchasing options. No pressure sales-tactics, but did ask lots of good questions. In the end, we enjoyed the sales experience with Josh as well as the vehicle we were able to secure through him. Communications were timely and on-point from first contact, through to the end sale. 5/5, it was all good.

Rocky Peplinski

Great experience at Kingston Toyota from start to finish. Thank you Jamie, Corey and Christian.

Tim Pettingill

Absolutely the worst service operation going! Bought 3 new vehicles from them. This one will be the last from Kingston! 6 months ago booked an appointment for full service of my 6 month old 2019 Toyota. Appointment booked, was told to drop it's in key box in the morning as I start work before they open. Car sat in the service parking all day, keys stayed in the box, no service done, no call nothing. They are incompetent!

Antonio Almeida

I have had my vehicle serviced at this location twice now and it seems like none of the employees that I’ve spoken to really know what they’re doing, there’s always an issue. My first time they lost my keys then gave me the keys to someone else’s car. Then when I bought the keys back because they didn’t work on my car they blamed me for taking them even though they were for the same make and model of car. How is the customers at fault for that!? My second experience was an oil change which I scheduled with them for 7:30. I arrived and to my surprise there is nobody there to work on the car until 8. These people are quite unprofessional and seem to have little respect for the time of their customers. I will not be returning to this dealership regardless of the fact that I drive a Toyota.

Alexander Makin

This review is for Cheema. Cheema was great to communicate with. I got the impression that he was truly advocating for me and for the value of my trade-ins. He was very prompt to respond when I had a question and did not hesitate to seek clarification when necessary. If you are going to buy a car from Kingston Toyota then I would definitely recommend that you do so through Cheema.

Don Last Name

Awesome Monday Morning experience from the Toyota Team. Excellent customer service. Free coffee and free humour to get the morning started ...

Matt Dawson

Kingston Toyota and their staff were fantastic to deal with! From my first contact, through taking delivery, Chris, James, Laurie, and Jim were all friendly, professional, and accessible. Thank you, Kingston Toyota! I love my new Tacoma!

Mary Reynolds

I recently bought my first car at Kingston Toyota, and their staff made it a simple and pleasant experience! They helped me drive away with exactly what I wanted, and I look forward to continuing to deal with them in the future.

Christa Wallbridge

I just leased my 4th Toyota from Jim Kelman at Kingston Toyota. Jim is fantastic. He makes sure that we’re getting the vehicle that we not only want but need for my family and lifestyle and ensures that we get the best value without trying to up-sell us. He looks out for my family and understands the financial constraints of having kids, cars, etc. When I come in for service, he always comes and says hi, checks on how I’m liking the vehicle, and asks about my family. I trust Jim completely and look forward to many more years of buying vehicles from him.

Erik Calder

I highly recommend kingston Toyota and my sales professional Jim Kelman. Jim facilitated my van purchase very smoothly and he clearly explained everything.

Ron Maggiacomo

This is my 6th Toyota five are from Kingston Toyota. With the help of Jim Kelman sales rep this process went extremely well. Having him show me all the cars features made things quick and easy. Thanks Jim. Oh and wife loves the colour.

Carter Barss

Purchased a 2018 Toyota Corolla , very affordable and clearly a high quality vehicle. Love it

Andre L

Purchased new vehicle..Best experience ever. Pleasant to deal with and willing to work with you

Ralston McPherson

Always a pleasure in my dealings with Kingston Toyota. Have purchased two new vehicles from them over the past 7 years,RAV4's, our current car a 2016 RAV XLE. ...would recommend this dealership to anyone!

Susan Aylesworth

We recently purchased a new 2018 Toyota Highlander through Jim Kelman. Jim made the process seamless from start to finish. He is professional, knowledgeable and very personable. We couldn't have asked for a better all-around experience. Upon delivery, Jim took the time to provide a full overview of the vehicle operations including set-up of our phones via bluetooth. Thanks Jim for a making this such a positive experience.

Sam S

From the general manager (Chris), to the sales staff (Jim Kelman), to the finance department, to the crew in the parts department, I will never shop for a car anywhere else. Ever. Since 1998, my immediate family has bought more than 15 vehicles from this dealer (formerly Gateway), and it is always a straightforward and pleasant experience. I refer everyone I know to these guys, because I know they will be treated right.

Danielle Barnes

This is my 3rd new vehicle puchased with Jim Kellman. The transaction was done seamlessly and in a timely fashion. Jim always takes the time to listen and understand what I want and need from a vehicle. His suggestions are always appreciated and delivered without pressure. I left the dealership in a splendid auto feeling like a valued customer. Thanks Jim for making this purchase such a pleasant experience.

W B Scott

The lies they tell are pretty impressive just to get you to buy a vehicle. Don't believe anything about the add-ons they promise you'll get... Because you won't. I've also never seen any other place always take 2 hours to do scheduled oil changes. I support Toyota but go to any other dealership but this one.

b kay

Getting through to the service department is very difficult, the phone just rings. You then have to leave a message, if you’re lucky you’ll get a call back the next day. Brutal customer service.

Linsay Ross

I DON'T APPRECIATE BEING LIED TO! On my visit to Kingston Toyota I shared with the salesperson that I'd done my research and was interested in either a 2015 or 2016 Toyota Sienna. The salesperson informed me, "It's not possible to get a 2015 or 2016" and proceeded to talk to me about the 2017 models. I asked for clarification if he meant that it wasn't possible to find those model years at Kingston Toyota or did he mean in general anywhere? He assured me it was not possible. Period. Anywhere. Can someone please explain to me why at EVERY OTHER Toyota Dealership (at least 5) I spoke to they couldn't understand the reasoning of this salesperson's statement. Further, they were very willing to compete for my business. I did inform the original salesperson I dealt with of my ongoing negotiations with other Toyota Dealerships and he assured me his Manager did NOT want to beaten on pricing by anyone else. After declining an offer by Kingston Toyota that was THOUSANDS of dollars above various offers from 3 other Toyota Dealerships I invited Kingston Toyota to present another offer in a timely manner. Five days later I received a generic email from Kingston Toyota stating they wanted to assist in making my vehicle purchase a pleasant experience and would follow up by phone in a few days. That was over 2 weeks ago. I know I am going to purchase a Toyota vehicle...I have my financing in place...Kingston Toyota has proven themselves unreliable. I'm happy to travel to an Ontario Toyota Dealership that actually values customers.

Jean van Wijk

I recently decided that it is time for a new car. I browsed the lot and spotted a 2015 Corolla. I booked a test drive for Saturday morning so that my partner could join me and test the cars as well. Jennifer was very friendly and helpful in booking the test drives. We arrived Saturday morning and she had the cars ready, and she had chosen another car that she thought we may have been interested in as well. She was pleasant and helpful for the morning, though we found it odd that she needed to join us on our test drive due to "new policy". While testing the 2015 Corolla we experienced significant road noise and asked Jennifer questions about it, she assured us that we would like the Camry more. We asked if the vehicle had been in any accidents, if it had been regularly maintained, etc. She told us that as far as she knew it was fine but that she could get the CarProof Report for us in addition to the service history. We asked to see this multiple times throughout the test drive and as soon as we got back to the dealership. Jennifer insisted that we try the Camry immediately. During the test drive we asked questions about the battery. I am not familiar with hybrid vehicles and I depended on the salesperson to give me information about these things. I asked about the cost to replace the battery and she had no idea, so she deflected the question by telling me that she has been selling for years and years and years and has had 1 person have to get their battery replaced. I asked about maintenance of the battery, Jennifer had no idea and told use the same thing. That did not answer our questions about the hybrid vehicle!! We left the dealership at roughly 1pm to go to an appointment elsewhere. Before leaving we expressed that we would like to price the 2015 Corolla vs a new 2017 Corolla. We were assured that when we arrived back at 1:45pm James would have all of our pricing options completed for us to look over. We arrived back at 1:45pm and met with James. After waiting in his office for a few minutes he arrived with no paperwork in hand. He had not priced out the vehicles according to our specifications and had only begun building our car online the moment he sat down. Only after trying to sell us a 2018 Corolla did James give us the Carproof report for the original 2015 that I had been interested in. SURPRISE- car had been into an accident and we had only been told AFTER test driving it and AFTER pricing it out. Because of this accident and the significant number of kms on the vehicle, I did not feel it was worth the asking price. I asked James if the price was as low as he could go and he laughed, explained that the internet drives sales these days (Why is this relevant??), and told us that he could not take a dollar off the price. He didn't even offer to add anything to the vehicle to make it a little more enticing. I told James we were no longer interested in buying the vehicle unless the price dropped significantly and we walked away. From the moment I met James I knew that he was not taking me seriously because I appeared to be young. I walked into Toyota ready to buy any vehicle I wanted yesterday and walked out with a horrible view of Toyota because of the way James treated me and my partner. The sales department was rude, condescending, and did not take me seriously. I was highly offended with the way I was treated by James yesterday. After visiting a few different dealerships in town and testing a few comparable cars I am confident that I don't need a Corolla. A better priced Civic or Elantra will do just fine. The respect that we received from Patrick at Hyundai and Bob at Honda was EXACTLY how a customer should be treated when trying to buy a car. James acted the whole time like we were a burden and he was doing us a favour. Toyota has lost a LONG TIME customer who has always valued quality and service. Unfortunately the quality of a Toyota just can't win me over when it comes with the disappointing service offered at Kingston Toyota.

Joanne Rothwell

I recently bought a car at Kingston Toyota and want to take a moment to acknowledge the great service I received from their sales representative, Jim Kelman. Jim gave me great service from start to finish. He found me the perfect car for my situation and answered all my questions promptly, professionally and honestly. I believe Jim’s motto should be that he will do his best to find the right vehicle for the right person! He does this with honesty and passion. Thank you!

Melinda Vanzanten

Bought the 4 Runner. Could not be happier. The customer service I received was outstanding. No high pressure tactics and they accommodated my tight deadlines. Thank you so much!

Joseph Pfizler

Purchased a new 4Runner a while back and did not get rust proofing done yet due to the guy telling me it voids the warranty. After calling Toyota HQ this is not the case. It seems to be a scare tactic to buy the electronic rust module they sell for $1400 that you can get for $150 elsewhere. Also look at YouTube and do your research as they are a big scam to add on dealer fees. He also told me that if it is Krowned or Rust Checked I will be charged an extra $80 and hour for labor. Best bet is to take your vehicle to Ottawa Toyota dealers where they work on vehicles for the same hourly fee no BS added.

Bob Crawford

Have been leasing from Kingston Toyota for more than a decade now. All good. In the last year the person I had dealt with for leasing had retired. I was going to have to break in someone new! Most recently when I stopped by, I was warmly greeted by Jim Kelman. He took the time to learn my needs and was able to address them perfectly. Have always appreciated the whole team there, from leasing through financing and service. Couldn't be happier!

Chris Pearse

Incredibly friendly, knowledgeable staff. Greeted promptly by James, who shook my hand and offered to assist me with my visit. Parts staff are very pleasant as are Maggie and Lynn in the service department. Good dealership experience, which is becoming an increasingly rare item.

Laura Borenko

Just bought a CHR!!! Love it soooo much. This is our second Toyota we've purchased from Jim Kelman. Do to his product knowledge and years of experience he was able to put us in the vehicle that perfectly suits our needs. The transaction was both friendly and professional. We left the dealership with our new car ,feeling that if we had any problems or questions he would be there to assist us. Overall a great experience Laura and Michael

Frank Hebert

Great service overall. Best I seen. Was really impressed of how they fixed my issue quickly and ensured I was satisfied with the result.

Jennifer

My husband and I called several times to find out when new RAV4 should be serviced. No one ever called back. We are getting serviced elsewhere now. Most annoying sales person to deal with. I made it clear that he was to communicate by email because its easier for me. He kept insisting that I go to the dealership to "negotiate ". He even went behind my back to talk to my husband. Sorry Ron, I don't have time to deal with the BS. Bought my RAV4 in Cornwall for a much better price all by email and NO hassle.

Zoran P

Dan - friendly salesman who is willing to go over the board and over and over any obstacle to make you happy with your purchase and ready to help in any directions to let you leave with the smile with your vehicle. Thank You Dan, we will see each other again and good luck with sales. Anthony - manager of sales, easy to negotiate "the best deal" and giving the best from him to happily buy your car here. Very friendly and simply GREAT GUY !.Kingston Toyota should be very proud of having him !i Thank You Anthony , its been my great pleasure ! Wendy - business manager - Once you come to her office all your problems are easy to solve and Wendy will finish with tasty nice cream on a top of cake experience of buying a vehicle @ Kingston Toyota. WINNING TEAM !

James Hollingsworth

Just under a month ago, I bought a used 2015 Toyota Corolla and have had enough time with it now to give a legitimate review. The vehicle was cleaned immaculately when I picked it up from the shop, and it has worked extremely well for me ever since. About a week in it had a minor hiccup with the battery starting to sputter, however I phoned Kingston Toyota and they quickly got the vehicle in and changed the battery at no extra cost. Furthermore, salesman Jim Kelman was fantastic throughout the process, and made purchasing the vehicle tremendously smooth. His service was professional and friendly, and his work hours made it easy for me to come after work to address any questions I had. Altogether, I highly recommend Kingston Toyota for their quality vehicles and their outstanding customer service!

ABD AL WAHD AL NAJJAR

(Translated) Good (Original) جيد

Imran Fozdar

Horrible Service Manager. Rude, ignorant, no customer service skills, and had no idea how to solve a problem. Seems like they took someone from a cashier role at a grocery store and put them in this role just to fill it. Never coming back here again.

Phil Masse

Amazing experience! I could not be happier with how I was treated by all the staff at Kingston Toyota. Special thanks to Cameron and James for providing the best service I have ever experienced at a dealership.

Thomas Vaughan

Took me an hour to get an oil change

Tammy Marr

Was a very friendly places love their trucks ,a new one insider the shop ,GMC

Jordan Villeneuve

Bought a 2020 corolla se upgrade 6mt, had issues form the go but the dealer is trying.

B Cann

First time dealing with Toyota. Did a trade in and lease with Jim Kelman. Toyota was very reasonable with my trade ins. Jim was great, very helpful in walking me through process (I never leased before) and aftercare made the whole process easy. I will definitely deal with Jim again in future.

Larry Norman

Good experience and was well treated

James Adley

Terrible financial advisor. Never helpfull and very rode

James Vaughan

Friendly staff, quick turnaround on service. Clean showroom and large selection.

stephen hearth

Wow the staff here are all Fantastic in sales and in service, and I support the local dealer , also they have price match guarantee in used cars, why would I go anywhere else ?

Kelly Smith

Set up an appointment during the pandemic to drive a car. From Sharbot Lake...that's a 70min drive. I asked prior to leaving if the car had been in an accident and smoked in. The sales manager (Thompson ?) Replied within 1 min of my email with 2 x no's. Meaning he never checked. After arriving for 3pm appointment, the doors were locked. I waited 10 min and emailed and called. At 3:20pm the girl opened the door. The manager was far from polite, did not want to be there and complained about his staff, stating it's hard to get good help these days. The girl was twice as polite as that guy. Upon entering the car, I could smell cigarette smoke and even saw burn marks on the roof of the vehicle where people throw cigarettes out the vehicle. I'm glad I wasted my time driving to Kingston, treated rudely and have incompetent people waste my time. I will never return and I will do everything in my power to cost them as much money as I can. I am shocked at Kingston Toyota would employee such a sales manager

Dr. Kapil Trivedi

Great place great to buy the car....Good customer friendly atmosphere.....

Monu Mithu

Bad coustmer service.. Don't trust what they say.. They would not like to do anything after you pay.

sharon dickson

Went in to check out car prices but was almost impossibly to find a place to park my car in their parking lot. Also no one available to assist me once inside so I left.

Ahdy Guirguis

Surprisingly, sales representative couldn't be any less interested in business, definitely left with a very negative impression.

Indje Mihaylov

My daughter's Corolla 2013 was in for service Dec 22 at 49,643 km; aside from necessary services (oil change, front and rear breaks service, etc.), the dealer also carried two extra, and needless, services: adding water removal additive to the fuel tank (CDN$39.99 plus tax) and replacing the dust and pollen filter (CDN$52.95 plus tax) - the same filter was changed during the previous service at the same dealership - on Mar 9, at 38,658 km. Exploring the fact that my daughter is not yet experienced with car services and what needs to be done and when. Very disappointing.

B Whiteman

The sales person I dealt with was not helpful in the least. He had been there for 30 years he said and that his partner, a lady who had been there for 30 years would help me while he was away. Well she was rude, disrespectful and just awful to deal with. Didn’t give me the time of day. She was condescending and even bad mouthed a manager who I found to be very helpful. The sales manager and young finance representative I talked to were fantastic and that’s the only reason I leave a good review. The finance representative did not want my poor experience with the sales staff to reflect poorly on the entire dealership. So it will not. The dealership itself is fantastic. Just a couple old and grumpy staff members. When I go back I will be dealing with the managers directly.

Sheldon Hart

Nice staff and some pretty good deals, as well as $500 Military discount. Much appreciated. Thank you. Cheers

David Crane

Stopped by at the beginning of my auto purchase research and spoke to salesman Craig Tyrell. What a pleasure to deal with a knowledgeable and thoughtful businessman instead of the usual hustler. Thank you Craig - we'll probable be talking some more.

Brian Keith

The young hyper-aggressive salesperson directly lied about accident history (told my wife and I it had none) of a used Corolla. Further no apology or accountability when the "error" was discovered. Dishonest or incompetence?? Either way, they have permanently lost our business. I would rather drive to Ottawa, etc.

Kira Chouest

We recently bought a new SUV. We looked at 17 different manufacturers and models before settling on the Highlander. My wife and I are both confident it was a good choice. We enjoyed dealing with Darcy Howard. He did a good job of promoting the car without being an anxious, pushy salesman. I've bought quite a few cars over the last 50 years and always do my homework so I had a pretty good idea of a reasonable price range. No haggling involved and a fair deal. There wasn't a lot of competition in the end; the Toyota offered the best combination of quality and value. Darcy and the other Toyota reps involved did a great job. Gerard Chouest

Charlotte Pennock

We recently purchased a 2021 RAV4 from Kingston Toyota, we had the pleasure of meeting Jim Kelman. Jim made the entire experience of buying a new vehicle very easy! We are extremely happy with our new RAV 4 and would recommend anyone who is looking for a vehicle to go see Jim and the great team at Kingston Toyota.

Donna Jamieson

great experience buying my 2017 corrolla, Ron and James were very professional, very helpful and respectful,I love my corrolla

Wanda Mahoney

We have dealt with Kingston Toyota for around 15 yrs and have always been happy until recently. We have had two service appointments in the last few months and both times it has taken all day for the service. It is unacceptable that you have a service appointment that should take around one hour and you lose the use of your car for the whole day. This needs to be fixed or we will be looking elsewhere for service and future purchase.

Neal Michelutti

I searched ALL of Ontario for a new Tundra. Kingston Toyota offered fast, no-nonsense negotiations and beat all offers. If you are looking for a Toyota, keep your business local! Special thanks to Tara, Sean and Paul for making the deal happen.

Deanna MacDonald

Poor customer service...I will never go back!!!

arijit chattopadhyay

Mr. Matt was the salesperson we were talking with about our selection of Corolla LE 2020 on lease. The Sales manager along with him were accommodative but didn't want to give some good discount. But the interaction was professional and still with mutual respect. Again the fact that in Toyota Credit/Finance there was another guy Mr. Christian, who was straightforward but was apparently on a hurry. Additionally he was sugarcoating the finance with something unique. The vehicle was delivered in 4 days after we choose one unit. Let's hope for the best.

Stu Rodgers

Terrible customer service, they never call back after leaving a message. They brushed me off and actually (sales team) sent me to another dealership to fix the problem with my truck. Unfortunately I have to take my truck to this dealership for the repairs . I will never do business with this dealership again.

Abdulmalek Almatar

Worst service experience watch out people.

Thomas Bruce

I purchased my 2015 Carolla with Kingston Toyota around a year ago. The purchasing process was fantastic. However, a few weeks ago I was having brake issues and brought it in to be serviced. Dealership mentioned I needed Rotors and Pads for both the front and back of the car, and quoted me $1000. I ended up buying the parts and changing them with a friend today. Not only were the rear brakes completely fine, the front rotors were as well. Unless labour to change brake pads costs $800 - this place tried to tip me off.

Allie Sings

I just purchased my 3rd car from Kingston Toyota with Jim Kelman. He has made all my experiences there easy and relaxed. He explained everything to me and I felt like I was working with a friend. Can't thank Jim enough and Kingston Toyota.

Ian Jones

Nice place clean and staff very friendly

Kim Allen

My husband and I appreciated the wonderful customer service we received from Dan Barker when visiting the dealership on October 23rd. Dan was personable, attentive and insightful. He was very knowledgeable and informed regarding the vehicles we were interested in. He showed great concern in meeting our needs, at every level. We also had a good experience meeting with James Pfleeger (Sales Manager) for negotiations.

Kevin Lavoie

Very happy with Kingston Toyota.

Wendy Wagar

Excellent Sales & Service Team We've been dealing with Kingston Toyota through Craig Tyrrell for the last 2 cars we leased and are very happy with the dealership and their service department is 2nd to none!

Daniel Smith

My Venza goes nowhere else. Maggie and Shaun in tge service department always take care of me! And more importantly. ...my car.

pete carter

Apathetic dealer...bought a corolla in 2012 there..service is overbooked terribly. Went looking for a new car at this dealer recently. Waited 15 minutes while staff lounged. Left and eventually bought from a Honda dealer.

Jared Garghan

I just recently leased my first new vehicle from Kingston Toyota. I dealt with Jim Kelman and he was fantastic. The service was excellent and everyone was friendly and helpful. I decided to lease a Corolla and Jim was very easy to work with. He took my dad and myself through the leasing process very thoroughly and was happy to explain all of the details. For leasing my first new car I could not have asked for a easier or better experience. Jim and the staff at Kingston Toyota took a seemingly difficult decision and made it an easy one. I would highly recommend the services of Jim and the Kingston Toyota dealership.

Susan Mitchell

I purchased a Toyota Highlander from Kingston Toyota last summer and had a terrific experience with Jim Kelman and Adrian Brule. They are outstanding professionals and provided exceptional customer service. They made the process as simple and straightforward as possible and worked hard to get me just what I was looking for. Six months later, I am still very happy with my purchase and with the superb service that I received. I recommend both Jim and Adrian highly. Thanks again and all the best!

Claudia Stevenson

When you purchase a vehicle from Jim Kelman, you will leave without any nagging doubts or concerns . You will know you made the right choice, because it was your choice! Jim does not pressure. He listens to what features are important to you, answers your questions and makes suggestions. When you are ready to buy, he will tell you what Toyota has to offer. Why have I purchased (or leased) 6 Toyotas from Jim? He listens!!

Geoff Schimmel

Three months from the date of order to reception of a replacement key! I love my Toyota, but am extremely disappointed in the manners and service at Kingston Toyota. Despite my loyalty to the brand and pride in my vehicle, I am now reconsidering dealing with them again.

howard cheetham

Just traded in my 2010 toyota corolla that my wife drove for the past 8 years,with no problems other than regular service.we just picked up are new rav4 hoping to have the same good service.Jim Kelman are sales rep was very helpful and calm in the purchase of are new rav4 i would .recommend Jim.any time for a new car.

Lianne Monette

I give a 5⭐ only because of Jim Kelman. I bought a used Highlander from him last week. I'll tell you this guy would bend over backwards to make you happy and comfortable. He made me feel like I was his friend not just a customer. And a shout out to his co-worker who's name I can't recall, but she works right beside him. You guys are the best. I do however have to say. The business manager or whoever he is needs to get it together. We have delt with Kingston Toyota a few times over the years. Something has changed there and not for the better. Buddy needs to spend some time with Jim, learn how people want to be treated. Thank You Thank You Thank You Jim. I love my car.???? PS.. tell business guy he shouldn't be trying to sell people a rust protection gadget on a car that already has one..????

nansi youssef

Charging me a lot . I went for regular check service and I asked for alignment. They charged me 125 twice (250) plus taxes 125 for checking the alignment and another for doing it without telling me the cost before. They are offering services with double the price . I have not find that anywhere.

Anonymous

Most incompetent place I've ever visited, no I would not recommend. 1 star for the handful of employees still trying to make it a decent place!

Brandon Cushnie

Shout out Joshua Murray, provided me with all the information I needed and made my transition into my new 2020 Toyota Camry seamless. Drove all the way from Markham to Kingston, ON for a great deal. Joshua made sure I felt welcomed at the dealership and had me in and out in no time. He's also very knowledgeable on his products. Your the best and thanks again. 10 OUT OF 5 CUSTOMER SERVICE SKILLS. Make sure you ask for Joshua Murray when you book your next appointment for sales at Kingston Toyota.

Trevor Dwyer

Dealing with Kingston Toyota recently has been a pleasure. The new ownership has made so many positive changes and it shows when you talk to the employees and see how upbeat and helpful they are. Jim Kelman is extremely knowledgeable about the cars and he should be since he has been there since the 1800s I believe. :)

Tracey Graves

I can't say enough but Jim Kelman, Sales Professional. My experience was the best I've ever had. I highly recommend Jim, he is honest and treats you with the respect you deserve. I felt like I was chatting with a long lost friend throughout my entire experience and not once did I feel like I was going to be sold a product I wasn't interested in. Thank you Jim for being who you are!

Said Ahmed

Very baed

Mike Wing

Toyota makes excellent products. Too bad this dealership doesn’t try to be competitive in their pricing. Negotiated the best price I could, then went to Ottawa, and the Ottawa dealer beat the price by $2200 on the exact same car. Asked Kingston to price match it and they said their price was their price. So, I bought it in Ottawa. Love the car, would have liked to buy locally, but it not worth an additional $2200.

ian chornoby

I've had previous positive experience with kingston Toyota, but am very disappointed with my recent experience. Bought a 2017 corolla, spent all afternoon arranging insurance, down payment, setting up financing, etc. Was told they would rush everything for me and should be good to pick it up on 48-72 hours. 11 days later after multiple phone calls and emails it's finaly ready. I get that with covid there is going to be delays, and honestly if it was just the delay that would be fine. But, they had it for over an extra week and when I picked it up it hadn't been cleaned, the fuel tank was half empty, and the rather expensive rust protection module has not been installed.

Darlene Dwyer

I have been purchasing and leasing vehicles at Kingston Toyota for several years. Recently I leased a 2020 RAV4 and as always received excellent service from Jim Kelman. Jim's experience, knowledge, patience, and great sense of humour make the leasing process a pleasure. Thank you Jim for all your help. I would strongly recommend Jim to anyone wanting to lease or purchase a vehicle.

Mario Tebaa

I sent my car for fixing there and got the car back with the EXACT same issue even after paying over 600$ ! And they completely REFUSE to refund or try again. This is the WORSE experience ever. Do you ever buy or fix your car there.

James Bar

Service here is a joke. They no longer have the online reservation system so you have to email their customer service. The customer service rep that emails back is curt, doesn't include full information (price, ability to wait or use the shuttle) so you have to email several times with each email getting shorter and ruder. As I was driving to the dealership for my service, I had a feeling something was going to go wrong, only to find out that when I arrived, they had scheduled me in for the week earlier. They asked me if I could leave my vehicle all day for a routine service and oil change and pick it up at 5. Its nice they tried to fit me in but I am sorry, not everyone is retired and some of us have to work and need our vehicles. This is one of several many service appointments gone wrong with this place. I am out and never coming back.

Greg Dunn

Always a pleasure to deal with Kingston Toyota, and Jim Kelman in particular! Like dealing with family.

Raju Kumar

Good cars , Bad services

Jordin Lewis

Great service! Jim is great, would highly recommend him! Love my new vehicle.

Mark T

Great experience dealing with the Parts and Service Departments, particularly Jeff, the Parts Manager. Very accommodating and responsive, work collaboratively and quickly to address issues. Highly recommended.

PteBucklude

Thank you Cameron for you service ! , love my car , love the Service great team at Kingston Toyota ! Thank you

Mercedes King

Absolutely rude. The sales person asks if I'm serious about buying a car or just messing around! I asked about some of the used Chevrolets on the lot and was told he doesn't sell Chevrolet's he sells Toyota's, information is online! I bought a new Ford at Braden

Glen George

Good help selecting the right part -still pricey great service

Brendan Simonis

Just bought my first new car from Kingston Toyota after having two less than stellar Dodge cars. I went here because of the reputation Toyota has and my interest in the new Rav4s. Considering the circumstances in buying a new vehicle now-a-days, I was happy with the service I was provided in finding myself a new car. My sales rep Matthew Parr was excellent and worked well with me throughout the process. Can't complain about anything really. Highly reccomend.

Dan Marsoon

Man o man! My family has been driving Toyota for years. I actually have never owned anything but Toyota vehicles. This is by far the worst dealer and THE WORST....I repeat THE WORST!!!! Service department I have EVER seen. I've taken my vehicles to dealers all over Canada and U.S. and cant even understand the stuff going on here. Dan

Keri Rousson

We had the most amazing experience buying our 2020 Highlander. All of the staff were so helpful from the time we walked in the door. Jason Low was great to help us decide what we wanted and was understanding. He answered all of our questions. Lisa helped us after and the process was fast and efficient. Matt showed us the new SUV on our pickup day and made sure all of our questions were answered. Great service and awesome team!

Roger Pyne

Great comfortable service

Caleb Lawrenson

Just picked up my new Tacoma. Josh Murray in sales and Lisa in finance were very friendly awesome to work with. Was able to get the model and colour i wanted in only 2 months which is pretty impressive right now. Super low-pressure and hassle free experience!

Don Zelk

Service managers not helpful

Jessy Mathers

Did contract work for them, never paid their bills, $5000 outstanding and cant even get an answer out of accounts payable. FYI there was never a dispute about quality of work or any problems, just hundreds on unanswered emails and phone calls. I guess they prey off small contractors, do not do work for them. Kevin Cook is the guy who contracted us, stay away.

R Germain

I called asking questions about the gold warranty my daughter's Corolla. The service girl was so rude and unhelpful on the phone, I hung up. Called Belleville Toyota, they went above and beyond, to answer my questions. How can two Toyota dealers be so different?

Ingrid

Muhammad Butt was my salesman, He was very informative, took the time to get me acquainted with my new used car, explained things to me, and taught me how to plug in my cell to the car so that I can talk to someone hands free since there is a mike in the car. That was cool for a 2009 car. As Muhammad and I were talking, since he was friendly, I found out I taught his mother and sister CPR. Small world indeed. Wendy and Tracy helped me finalized things. Anthony showed me how to use the jack. It was definitely a team effort. Thanks folks.

Alaa Al khalaf

bad service

George Shastri Ablack

My wife and I met with Dan Barker to consider purchase of a Toyota 2018 C-HR .He was most knowledgeable, patient, considerate, courteous, and thorough in providing us the with the information we required. A pleasure to deal with and will recommend him to anyone wishing to purchase a Toyota product. Thank you, Dan.

Kyle Bickerton

Purchased a new Corolla everything went smoothly and couldn't be happier with the car and the service! Thank you Chris, Laurie and Muhammad!

AKADIR BULSEN

I want to share my experience from about 4 mnth ago. So management can improve their policy. So we may not need to go to other cities. The service advisor was not good about client communication and providing info. She seemed like she wouldn’t care. We had to pay oil change, service fee and also for quotation fee which we wouldn’t have to if we were informed properly, and it was really expensive. They don’t reduce quotation fee even if you have your car repaired there. We didn’t even consider to have the car fixed there. And the estimation was extremely high. I had my car towed to Toronto and repaired there. It costed much less even with towing. I think this branch management has to review their policies if they really want to make money. Otherwise they can make money only from “quotation/estimation fee”. I was planning to buy a rav4 hybrid, but I will most probably buy from another dealer either in Ottawa or Toronto.

P Laframboise

Not happy since new owners took over. They have got rid of there best staff. Miss the old Service Manager Brian , the greeter Brian Crawford, finance and insurance advisor Wendy, and the always cheerful and personable Lori. The receptionist is overworked, and the service desk understaffed, yet do their best to be courteous despite all the staff shortages. I don't think any mechanics have been let go, but the best part's manager I have dealt with in my life has moved over to Lexis, along with their best mechanic, Robert. I am nervous to get my two Toyota vehicles serviced at this dealership now.

Jim Dee

Our recent purchase of a Rav4 Hybrid is the 7th car we have purchased from Jim Kelman.. We have been more than satisfied over the years. He answers all questions thoroughly, patiently and knowledgably. All functions of the new car were explained in detail from front to rear.. Jim has made these transactions a pleasant experience.

Mike Bell

Weak. You have to wait 2 weeks to get an oil change. No pick up and drop off service. Rude customer service. What's their strategy is to attract new customers?

CORONA

Wasn't entirely empresses, didn't spend enough time to develop a opinion

Tanya carmichael

I bought the new 2021 Venza yesterday and it is an amazing car. My experience with Jim Kelman at Kingston Toyota was excellent. Jim is extremy knowledgeable and helpful and a pleasure to deal with. I would highly recommend dealing with Jim if youre looking for a new Toyota!

Antoine Lioux

(Translated) I did the manufacturer's revision of 42,000 km there, I left for New York a few days later for several weeks. When I got back into my car, my spouse told me that she had trouble opening the suitcase (2/3). So I sent an email, which I'm still waiting for the answer, My wife called and there nobody told her to come to the garage to see what he could do. I go back 3 weeks later because I was on vacation, for a change of tire, so I speak of this incident to the person from the services ... No trace of my email, no trace of the phone call. No report. The person did not know what I was talking about ... So have told me that they will see what they can do. They call me to tell me that we finish ... The part is not taken as a guarantee (oh well? A broken part not taken as a guarantee? I'm still not stupid at this point), the person says that either I live with her. Otherwise it's $ 390 + labor ... How is it possible that there is no record of this incident despite an email, calls and an investigation? It's still weird that after the maintenance of the vehicle, I can no longer open my suitcase ... In addition the staff is celon me rather rude, a rather round gentleman, with white shirt who is in an office just behind the counters was not pleasant by opening 2 times the suitcase in succession and saying "the suitcase is open every time now ". It still lacks a piece of plastic ...! In any case, a pity that it is the only Toyota in Kingston because otherwise it is on that I will not return. I even hesitate to go to Ottawa to avoid this dealer! (Original) J'ai fais la révision constructeur de 42.000kilometre la-bas, je partais à New York quelques jours plus tard pour plusieurs semaines. Quand j'ai repris mon auto, ma conjointe m'a dit qu'elle avait du trouble à ouvrir la valise (2/3). J'ai donc envoyé un courriel, dont j'attends toujours la réponse, Ma conjointe à donc appelé et là personne lui a dit de venir au garage pour voir ce qu'il pouvais faire. J'y retourne 3 semaine après car j'étais en vacances, pour un changement à de pneu, je parles donc de cet incident à la personne du services... Aucune trace de mon courriel, aucune trace de l'appel téléphonique. Aucun rapport. La personne ne savais donc pas de quoi je parlais... Ont me dit donc qu'il vont voir ce qu'ils peuvent faire. On m'appeler pour me dire qu'il on finit... La.pièce n'est pas pris en garantie (ah bon? Une pièce casser pas pris en garantie? Je suis quand même pas stupide à ce point), la personneme dit que soit je vie avec sa. Sinon c'est 390$+ main d'oeuvre... Comment cella est il possible quil n'y a aucun trace de cet incident malgré un courriel, des appels et une enquête? C'est quand même bizarre qu'après l'entretien du véhicule, je ne puisse plus ouvrir ma valise.... De plus le personnel est celon moi assez désagréable, un monsieur plutôt rond, avec chemise blanche qui est dans un bureau juste derrière les comptoirs n'a pas été agréable en ouvrant 2 fois la valise à la suite et en disant "la valise s'ouvre à chaque fois maintenant". Il manque quand même un bout de plastic ... ! En tout cas, dommage que ce soit le seul Toyota a Kingston car sinon c'est sur que je n'y retournera pas. J'hésite même à aller à Ottawa pour éviter ce concessionnaire !

Ed M

I had always gone to this dealership to service my Toyota since I moved to Kingston from out West. I had a problem with cracking and noisy drive belt and got it replaced. The same problem came back a year after. After back and forth to this dealership and after a "thorough" (so I thought) investigation, was told I might need to change the AC clutch which was going to cost me >500$. I thought I'd run the AC to failure and have the drive belt replaced again. The same problem came back again. I decided to google it and see if there is any other owner having a similar problem. After 5 min. of searching, I found that there was a TSB (Technical Service Bulletin) issued for this problem a few years ago. So, this was a common problem with my car model, which prompted Toyota to inform its service departments about it and how to fix it. Actually, there was a defect on the drive pulley and Toyota had issued a new pulley design to fix it. So, I brought my car to another mechanic with the TSB and after the pulley was changed, no more noise! I spent ~300$ to get my drive belt changed twice and I could have spent hundreds more if I had gone to change the AC clutch. All this for a problem that Toyota has issued a TSB for. I don't know how it's possible for the mechanic at this dealership failed to know this. Needless to say, this Toyota dealership lost my trust and I don't bring my Toyota here for service anymore. I filed a complained to Toyota and this dealership tried to contact me. As far as I am concerned, I am done with this dealership. There were a couple other issues with this dealership and I think them being the only Toyota dealership in Kingston, people really have no choice but to put up with them.

Ge Ga

Dishonest.

Jennifer Clark

Bought a brand new 2020 corolla in October.. and during a pandemic charged 70 bucks just for a tire patch.. less than a month later the tire split again and ended up taking it somewhere else and getting a brand new tire. Service advisor told me there was no warranty on tires..

ruth Gultekin

Since my review keeps getting deleted, I will keep posting it, daily if necessary. Do NOT buy a vehicle from Kingston Toyota. The shopping experience is destroyed by their pushy and rude sales associates. After waiting for what seemed like an eternity for service, the salesman came back and said, the payments will be $384 bi-weekly. When I asked him for additional information, like how much the truck cost, finance rate, terms etc., he became belligerent. He huffed and sighed and said fine, and went to get a breakdown from the manager. When I said that I would look it over, he said it was confidential information and couldn’t leave the showroom. What are they trying to hide? He repeatedly asked, “do you want the truck or not, like he was doing me a favour. Do yourself a favour and shop elsewhere. Sincerely, taking my business elsewhere.

S D

I have always been very pleased with both the service and the sales staff at Kingston Toyota! Over the years my husband and I have purchased a number of vehicles there. Now both my sons have purchased Toyotas as well. Jim Kelman has always provided great sales assistance and advice. He treated my sons with the same respect and quality of service he has always given me even though they are just starting out and were purchasing used vehicles. The service staff are friendly and welcoming and they make sure to explain what is needed and why and how long it will take. I highly recommend Kingston Toyota!

THOMAS BACHELDER

Friendly people. Fair prices.

Lindy Hay

Friendly and not pushy

Theresa W

I recently purchased a vehicle at Kingston Toyota and had Jen as my sales person. As someone who normally does not enjoy car shopping, her knowledge and no pressure approach made my car buying experience very enjoyable.

Goli Badal

Shuttle service is excellent. Great job, Michael!

John Fee

I have been dealing with Toyota Kingston and Jim Kelman for Decades, and as they say ...."Jim is never happy until your happy" ..... and I am happy, with my 2022 Camry ! ! Well done Jim !

Gregory Smith

Tania is great to deal with. We updated to a 2020 RAV4. Fantastic car with excellent safety features. The service department is also excellent.

Michael McLean

My Wife and I recently leased a 2018 Toyota RAV4. Overall, Kingston Toyota was a wonderful experience. Jim Kelman is a true professional; he is very informative and he inherently cares about his customers. See you in three years, Jim!

Robin Grant

Not hate just to pricey

Todd Smart

Decided to replace the 2019 Tundra with a 2021. As always, Jim Kelman was a wealth of knowledge and professionalism! Didn't sell me what he wanted to sell. Sold me what I wanted. 4th truck I have bought from Jim and wouldn't deal with anyone else! Dealership has had some hiccups over past couple of years but are getting back to quality customer service. Highly recommend Toyota vehicles and this dealership! Thanks again Jim!!! Recently replaced my 2011 Tundra SR5 4.6L with the 2019 Tundra SR5 5.7L and I could not be happier! Same Toyota reliability and craftsmanship! Jim Kelman is a wealth of knowledge and is extremely professional to deal with.I love the new features such as the Radar Controlled Cruise Control, Backup Camera and many others. It drives beautifully and you feel more like you are in a car than a truck with it's smooth ride and quiet cabin! You will pay a little bit more for this truck but if you want quality and unsurpassed workmanship, this is the truck to buy!

Ron Wasl

Cameron Bugajski Sales and Leasing Professional 1st Toyota for me and I purchased a used Highlander. Serviced properly and tested. I was nervous but it all went without any reason for concern. Everyone including Cameron did what was expected and need to do. The sale went smoothly. Months later I am very satisfied. Well Done! Ron Waslenko

Susan Gagnon

Jim Kelman made buying a new vehicle a smooth and comfortable transition. He was knowledgeable and professional. The thing we loved the most about Jim is his thoughtful caring approach through the entire process of buying our new 2019 Toyota Highlander! We have no reservations in highly recommend Jim our to co-workers, friends and family. Thanks JIM!

胡恒

My experience here was torrible. On Dec 10, I sent my 2007 Sienna to Kingston Toyota because there was re-call. They messed up on everything. 1. My car was ~280000km, but they typed in ~90000km in the system, which made my car history looks very suspicious. I knew this because I went to another Toyota dealership to fix the next problem created by Kingsotn Toyota. 2. The recall was on the power sliding doors. Unfortunately, I found the auto doors only work manually after I got back. I called them, they denied, and said it happened after I left. I moved to Mississauga already, so it is not convenient to drive back to Kingston Toyota and let them check it. Eventually, I have to spend money in Mississauga to fix the problem. The Toyota dealership in Mississauga told me the problem was the signal cables were not connected correctly. The first problem shows they are irresponsible, and the second problem shows they are not trained enough to fix our cars. I trust the reliablity of Toyota, but you can not trust Kingston Toyota dealer.

Bobby Smith

Just picked up my 2nd new vehicle from Kingston Toyota/Jim Kelman sales person. I wanted to share my very positive experience once again dealing with Jim. He is very honest, knowledgeable and helpful and always makes you feel at ease. I highly recommend you asking for him if going to Kingston Toyota. I'm sure there are other great reps there as well. Thanks again Jim.

Saher Milli

Bad Company bad service

The Legacy

I've worked with Kingston Toyota over a number of years, as my parents and I have almost exclusively used Toyotas since the early 1990's. I've always found our Toyotas to be reliable, comfortable, and affordable. When it comes to the Kingston dealership, I have two stories. The first one is when my mom bought a Toyota Echo back when they were first released. After a few months of driving it, she ended up hating it, due to its light weight, which meant it felt really squirrely when driving in high winds. The manager of the store, after being told of this story, offered her an upgrade to a 2006 Corolla, without paying anything except for the difference in cost. No loss of value or anything like that. Considering that there was no mechanical defect with the car, this was a really good offer, and my mom loves the Corolla, and has been driving it since. . . As for me, I bought a 2001 Toyota Celica a couple of years ago, and though I loved the car, it turned out that the car has a major defect - its engine was burning a litre of oil per 1000km! Because the car was eight years old, it only had a 30 day powertrain warranty, so when I found out about this after the warranty expired, it was rather terrifying. However, the service manager ended up offering me an engine replacement - for free! Because of this, I ended up getting the car with a newly refurbished engine, which would have probably cost the dealership more than what they got for the car after the trade-in. These two stories, combined with the excellent customer service I get when I visit there, is why I'm a Toyota fan for life. . . For those who have had bad experiences, I'm sorry to hear that happened. I'm not sure the circumstances as to why they didn't treat you the same way. I've had similar experiences with the Kingston Nissan, so it's possible that you ran into a couple of bad apples. I encourage you to give them a second try (and no, I do not work for Toyota).

jaret fawcett

Worst CUSTOMER SERVICE IVE EVEN SEEN !!!!!! I had the pleasure of dealing with Ron he was really great we got a great deal done fast and efficiently and I was driving my truck the next day. When dealing with anyone here always ask for Ron!! UPDATE: Ron no longer works there, I was told nobody named ron ever worked there until i showed them proof then the excuses started. Still waiting on Kingston Toyota to get the parts that were back ordered when I bought my brand new truck. I’ve never had such a hard time with a company ever. They don’t seem to care that one of their clients has been without parts they paid for for coming on 2 years !!!! When I purchased my truck there was a note from factory in the glove box the dealship didn't even know about!!!!! It explained that a handful of parts were missing due to supply shortages. I had no problems as I figured they’d be along before to long. These parts are standard equipment nothing fancy or special. We’ve made countless phone calls and visits to the dealership in person. Each time it’s a new excuse multiple phone messages never returned. It’s so disappointing. The lack of organization and compassion is heartbreaking. I bought a Toyota because people speak so highly of the brand and I love the truck however I’ve had nothing but issues with the Kingston dealership. I’ve tried and tried to be easygoing and relaxed waiting for them to make it right to no avail. customer is non existent. NEVER BUY A VEHICLE FROM THEM BUYER BEWARE!!! LOVE MY TOYOTA JUST WISH I HAD BOUGHT IT FROM ANOTHER DEALERSHIP.

Mark Millan

I'd like to take this opportunity to praise the service I have had since 1981 from Jim Kelman at Kingston Toyota. All of our family vehicles have been purchased from Jim. Recently, both of our kids have purchased their first vehicles, and Jim took care of them as well. They were able to purchase reliable, low km, used 2014 Matrix's right off the lot. In one case, Jim searched for around 6 months to get the Matrix my son needed for his first vehicle. JIm has proven to be honest, tuned in to his customers needs and he follows through with after purchase support if needed. I consider Kingston Toyota to be my dealership and Jim has been our main point of contact with the dealership for over 37 years. I would strongly recommend Jim and Kingston Toyota for your next vehicle purchase.

lisa holden

Had a great experience when we went in for a service check up. Very friendly and clean.

Allan Verry

When I originally wrote this review, I hit 2 stars when I truly meant to select 3 because 3.5 was not an option. Computer problems caused a long delay Ownership could not be transferred (it was the next day). The detailing of the car was not as good as we would have liked. However, by the time that we could accept delivery, the detail shop had closed for the day. It was discovered that a key was missing so a new one had to be ordered. This was a bit of a concern but we subsequently learned that the missing one had been located and was personally delivered by our sales person.