Reviews of Focus Hyundai (Car Concessionaire)

Shirley Radawetz

Well, it has been 8 months since Focus Hyundai sold me my new 2022 Tuscon. LOVE this car !!! It has been an all around great experience from the personal care during the sale to the after sales service. Could not be happier !!! Great job Focus !!!

Wayne Purvis

This is the second Sonata we have purchased at Focus Hyundai. There were many years in between because the car was so reliable, however our shopping experience was equally satisfying both times. Zak was patient, easy going, and thorough. There was no pressure and the negotiation was transparent and reasonable. Zak has continued to follow up with any questions or concerns we may have. We would highly recommend both Focus Hyundai and our sales rep Zak.

Jerry Lysy

Our experience dealing at Focus Hyundai was first class. We were interested in purchasing the 2014 Elantra GL auto. We communicated with Gerry Browne from sales in July who we first dealt with in 2013. We found Gerry very honest and knowledgeable. After viewing this vehicle we set up a date and time to test drive. Although this vehicle was advertised lower at another Hyundai dealership with rim and tire warranty included, Focus Hyundai met this price. There was no hassle or pressure selling involved. It was a pleasure to do business with this dealership and would recommend this dealership to anyone looking to purchase a Hyundai. In closing working with sales and the business manager was smooth sailing. We are enjoying the Elantra our first Hyundai. Thanks again

Filmon Araya

One of the most courupted company don't ever try to make any order from them. I come to the store and I order a key for my Hyundai 2005 no body asked me for my vin number or what ever about my car they took a look in my car and made order after I picked it up I found they order the wrong key for my car and they don't wanna give me a new one or return my money back cuz I don't have the receipt although I saw them my account transaction

Joseph Sitter

Zach was extremely helpful in helping me with purchasing a new (to me) car. He wasn't pushy and didn't try to get me to look at anything that I wasn't interested in. During the test drive, he kept conversation to a minimum, letting me take the vehicle where I wanted to instead of trying to direct me along a particular path. I very much appreciated his help, and straight-forward nature.

Rob York

Have been a customer for 12 years. For the most part I have had excellent experiences here however every once in awhile it has been negative. Not always a controllable situation and we have worked through the issues. I have had to argue for things that I was due or I believed there should be concessions made on my behalf. My original salesperson has been away for some time so I have little familiarity with the new staff. All I all my rating should be a 4

Jovy Mac

My wife bought her 2017 Tucson here and we had a great experience, couldn't be happier with the vehicle. However when we asked about their winter tire program and told the lady on the phone that another dealership was offering free storage for the lifetime of the tire, the lady said "Well then you should buy your tires there!". We got so ticked off we stayed away from focus hyundai on our next vehicle purchase. We told corporate of this experience and they said they'll forward our concern to the branch which should be contacting us soon but we never heard from them. In fairness, we've had the vehicle back for its regular maintenance frequently and have again been happy with their service. Update: I just added another 2 stars. My wife and I loved the Tucson so much that we decided to get another one! We talked with Justin, their sales agent who was extremely helpful, friendly, and knowledgeable. He answered all our questions and got us our new Tucson very quickly and efficiently! We're now getting all our vehicle purchases from them from now on!

cedrick tormo

Bought here a car last Sept. 2019. Since then Ive been in and out of the dealership for more than 5 times for same reason in check engine light issue. Already talk to the service about the hassle and dissatisfaction on how they address my problem but still nothing happen, just a band aid solution. 09/29/2020 Been in contact with their manager 2 weeks ago and assure me that my concern will never occur anymore. Will observe the car for a month. 02/8/2021 Check engine light appear again. Same issues....

Kiersten H

Go see Mark! Had a great experience buying my first car with him - and with Hyundai in general.

Daniel Bartlette

In and out of service as indicated by service advisor. Even washed my vehicle.

Kimberly Peitsch

Bought my first brand NEW car from Focus Hyundai, from Jennifer!! I loved the entire experience! From being greeted by friendly faces when I first walked in, to the whole sales experience and the finance manager, Danielle, as well. Every person that works there is real. No scripted pressure tactics, just talking about what car I need. 100% Recommend!!!

Nicole Leney

I've brought my car in a few times for services. I was told it would be covered under warranty, when I went to go pick it up suddenly it is no longer covered anymore and I now owe the payment for parts and services. I brought my car in as my wipes fluid was leaking, they fixed it, a few months later (after winter) it started leaking again... apparently they didn't re attach the parts properly! When I first got my car I was told I would get a free oil change as I referred 3 people to get cars as well. Went to get the oil change and was told the $6 tax is not covered its only up at $50! I now take my car to Midas, at least they seem to be honest and reliable.

Mike Ashe

A month back we came into Focus looking to buy a used car to replace my wife's previous Hyundai. Everyone we spoke to at the dealership was quite friendly and we had a great experience. A special thanks to Jesse, our salesperson who was quite patient with us as we test drove many cars and struggled with some decisions. He gave us as many options as he had available and would follow up with us in a very timely manner. My wife ended up with a car she loves after a month and a half of searching. We will definitely do business with Focus again in the future.

Francis A. Amara

Good customer service

Newbetuber

Great place to buy a car from. Friendly and Helpful Staff. I love my new car. They should totally have a referal program, I'd send more people there if they did.????

Brent

Good luck getting through to the service department . . . the same number is listed for all departments - sales, parts, service - so you get to play 20 questions & waste time trying to get past the receptionist. Seems to be all new service advisors - used to own 2 Santa Fe's - took 1 in for a recall. Handed the service advisor the recall letter - she said to keep it, then proceeded to ask me many questions to book in - all which were noted on the addressed letter. Had a phone call 20 minutes after dropping it off - asked, "Did you bring in the right vehicle?" WOW...like DUH!! IF she had looked at the letter, it would have given the VIN of the vehicle. Instead, they apparently pre-filled out the work order for the WRONG vehicle - just looked at my file, which would only show the OTHER Santa Fe. Yes, I brought in the RIGHT vehicle - you did the WRONG paperwork - pay attention!! Apparently the dealership is under new management - see all the good sales reps aren't there any more . . . kind of know why now. Dec26/2017 Agree w/Pierre below: Focus may get recall service only... Fountain Tire Henderson gets regular servicing: great people & service. Interesting how owner only comments on glowing reviews... guess they care as much about bad reviews as they do when you go there...NOT.

Glenn Hiebert

Great people, excellent workmanship, relaxed, nice atmosphere.

Jennifer P

I absolutely love my 2018 Elantra! Thanks Focus!

Robert Garcia

Friendly service staff overall great experience.

Nicole Pelletier

Purchased a vehicle from Focus Hyundai about a month ago and have been pleased with the vehicle and the service received. We dealt with Jesse and the experience was relaxing and easy going. Any questions I had were promptly answered and it was nice to receive a follow up on the car as well. Would recommend Jesse for an easy, laid back experience buying a car.

Jettstream

Fantastic experience, great staff.

Arizona Wilkinson

Purchased my 2019 Elantra from Jennifer P. She was kind and knowledgeable. Recommend her! Plus everyone was so excited for me when I picked up my new Elantra... very happy!!

Kirsten Sinclair-Ritchie

Amazing experience with the sales team at my last visit.

Lee Huys

Great Job! This was my third new vehicle that I have purchased from Focus. I am looking forward to their new location off Reenders drive right across Lagimodiere from Wyatt Dowling Insurance where I registered my new car!! This last purchase makes four vehicles from focus Hyundai. Excited for their new location. Love the inside service bay especially in our cold winters.

Ayman Ayash

I bought a brand new car from this dealership... A huge mistake happened but they did their best not to upset me... friendly staff... I recommend

Kev Lockhart

Great service and helpful with warranty issues

BoLucki

While making appointment for replacement of a half dead 7 years old battery I was informed that it will cost approx. $200. At Focus Hyundai service desk this information was confirmed. There was no other consultation. After servicing my car I was presented with a bill of $388. I refused to pay so a guy agreed to lower the bill to $344.32. Had to pay this amount to get back my car - curiously a final copy of the bill I received called for $370.43. I would like to describe my experience in an after service survey but after two weeks and several requests I am still being ignored. I do not believe they are interested in clients' opinions. Especially those critical. I had bad experience at this location in the past too - they were trying to convince me that perfectly good block heater and wipers must be replaced - luckily I refused. I will never go back there again and do not recommend this place.

C W

Always greeted with friendly and welcoming staff. Great that the service area has 2 overhead doors/lanes so you don’t need to wait outside when you show up for your service appointment!

Joey Borromeo

Excellent service!

Jeff Stein

An overall great experience for buying a new car. Also, no greasy sleazy salesman with their hair slicked back

Simon Hallick

From the moment we walked in the door until the moment we left, everyone we dealt with at Focus Hyundai was very kind, welcoming and had our best interests in mind. From the sales consultant to the sales manager to the finance manager, we had the best experience out of any car dealership in the past. As we arrived, we were lucky enough to meet Mark Paul and have him guide us along the way to purchasing our new vehicle. Many sales consultants we had in the past were very pushy, always trying to persuade us in buying a bigger and better suv and in the end very judgemental of any questions we had. Mark was by far the best consultant we’ve ever dealt with and laid out all of our options based on what we were looking for. He definitely was on our side and made sure we understood everything we were paying for. He made sure to hide nothing and was very honest about everything the vehicle included and what wasn’t needed for us. In all, Focus Hyundai made our car purchase a very positive experience and I would recommend them to anyone and would definitely deal with them again in the future!

Christian Trotter

Bought my first brand new vehicle here. No pressure sales and walked away with all my families needs met at a fair price.

Dirk Southern

I work in service and my entire experience while helping my girlfriend look for a vehicle was excellent. It can be tough purchasing a vehicle but Jen made the process very easy and stress free. Brandon being the Manager was also helpful with questions and Daniel made the credit application so easy. Will recommend to all my friends great job guys!!!

GOPROTRUCKER MANITOBA

Shopped all around Winnipeg. They beat everyones price. Really enjoyed dealing with Zac. Friendly staff

Remy Dogra

The piece to repair my car was not suitable. They had to order a new one and it took a week to come. As my car could not drive anymore, they lent me a car. Bravo, very good customer service.

Lorne Dreger

A super experience. Treated like a king. Fast and efficient. This sure beats getting an oil change/service from anywhere else. Highly recommended.

Justin Mari Karlo Conchada

5 stars all day every day

Ryan Klassen

Service manager Alison runs a super tight ship. Very friendly front line staff.

CB

Shopped around many dealerships, Focus Hyundai was easily the best overall experience. Financial Services Manager Dennis Thoms in particular, was OUTSTANDING. Dennis was courteous, charismatic, and really treated us like family. I highly recommend purchasing from this Dealer!

Paul Kneeshaw

I had an awesome experience with service, they helped with everything required for the winter tire program! Stress free, a refreshing change from typical service departments!

katie helm

absolutely loved the car shopping experience here! everyone was so kind and welcoming which made me feel x1000 times more comfortable in the car buying process

Santo Rizzo

Had my first and last service done there on September 8th. (I am late in writing this). Not a great experience at all. I purchased my 2020 Kona from Birchwood Hyundai but I figured I would get my oil changes etc done at Focus Hyundai as it is much closer to home, big mistake! The dark haired lady at the front desk was rude. I walked in and said I was there for a oil change and she abruptly said "did you drive up to the service doors". I said "No, first time here....how am I supposed to know that is what I have to do". Nothing was said about this when I made the appointment and there is no sign at all advising of this. I then went out, drove my car into the service bay and as I was getting out one of the service folks shouted "Put your mask on" (Which I fully support and was in the process of doing). I went to the waiting area and the workers aren't even wearing their masks most of the time. I pointed that out to the same front desk lady and she said that they don't have to wear them when they're at their desk. That makes no sense at all, as they are not in an enclosed office....they are out in the middle of the building like everyone else. We're all breathing the same air. Unfortunately, a shiny new building doesn't make up for rude, abrasive people who work there. I will be going to Birchwood moving forward.

janice reagan

Very friendly and knowledgeable staff. I enjoyed shopping for a new car here. I'm happy with my purchase

Roy Trinidad

I went there early this morning for a warranty service for my Santafe. Scott assisted me and helped me with my concern. Our Santafe was fixed before noon. Im very satisfied with their service, it was a great experience. Thank you!

Jen Ramjohn

They are awesome. Very helpful and shuttle service is right on time!!

Pierre Manaigre

**UPDATED 9/18** We were invited to the Kona launch event in March. We updated to the Hyundai Kona in May through Jesse Pelletier. I am incredibly satisfied with the service we've been receiving from them. They do care about their customers. They have renewed my faith in this relationship. Thank you! **UPDATED 12/17** Changed my review to 1 star from 4. At our 70,000 km check, they recommended we flush out the entire brake system and replace our block heater at a cost of over $500. I said no and took it to another garage that I trust. The brake fluid is fine, there is no moisture in the system and they merely replaced the plug on the block heater. The bill was $15. Once our warranty is up, I will not be coming back to Focus Hyundai unless it's a recall paid for by the company. ------------------------------- We purchased our car here. I think we worked out a fair deal. The service desk is very helpful. They are also honest. In one instance they quoted a brake service for one axle, but heard from the tech that both axles needed it. They only charged me for one but worked on both. You definitely pay for the service, as you would with any dealership. Definitely there are less expensive options out there for repairs and oil changes.

Brad Hogg

Bought a used 2017 Santa Fe Sport in September 2018. I've never experienced the straightforward no nonsense approach that we experienced at Focus. Unlike another dealership I recently dealt with, numbers didn't jump around every time you talk to someone else etc. We felt that the staff was there to help find us the vehicle and deal that worked for us. Easy to contact and communicate with. We will be back to Focus to buy our next vehicle.

Salve Mujar's Channel

Went to service with them for the first time and was treated very well by Dom! Currently don't have a Hyundai but might have to trade in my vehicle soon haha!

ben M.

Great team and nice service as long as there is no issue or major follow up to be done that they can't handle as then they won't call back, sent the blame to each other or to the higher up. I had a great interaction with the stuff however something that I was told would happen did not got approved and no follow up was done properly and because of that my other issue got discarded I was so frustrated I just went to another mechanic and follow up my own and left them with the money they owe me but that the Focus Hyundai Canada haven't approved afterward(rental that was confirmed prior). Anyway good service but poor liability on complex issue and therefore they would not follow up with the other issue just to avoid you. And they will refer you to Nathan to fix the issue however, good luck getting hold of him. I really respect one of the mechanics I believe his name was S and the one I was dealing with D as they were trying which is really nice however there was nothing that can be done at their level as even I'd they wanted me to get the pre-approved money someone came and did not bother respecting the word of the staff as I guess they was representing Hyundai. Anyway, I was really frustrated about Hyundai liability and hope one day they would care a little more about the simple costumer they way their staff care. Thank you

James Laing

This was our first new-car buying experience, and we were pleasantly surprised. Zach was very interested in matching us with the car and features that suited our needs best, and we drove away in a beautifully loaded 2018 Santa Fe which has exceeded all our expectations. All the staff at Focus Hyundai have been friendly & courteous, knowledgeable, and really seem to have our best interests in mind. Thanks Zach, Brayden and Rodney for the really pleasurable no-pressure buying experience! Next time we want a new car, we know where we'll go!

Meesam Ali

Poor service and communication as well as extremely overpriced.

Khayal Asgarov

I never seen like that service. Worseservice in town

Charlotte St.

We were told a device (the module) from our remote starter would be saved and left in our car once it was taken out. And instead they THREW IT AWAY IN THE GARBAGE!! I was appalled. My husband asked Rebecca if they can get it out of the garbage and she said garbage gets emptied at 4pm everyday and by then it was past 4. First she tells me this device will be left with us just in case and instead it is thrown away. I’m not sure what happened there but Rebecca needs to work on her communication skills. There were numerous other issues we had and the communication was awful. This was just among many. We will never be returning.

Brandon Majcher

Great dealer. Super nice and not pushy. Know one of the techs there so there trusted in my books

Corey Proulx

Fast convenient service

Tushar Bhosale

'Good service

Robert Ewankevich

Had a recall that got in the mail. Everyone was very helpful. My suv is older. But the recall was dealt with immediately. THANK-YOU for your service will be back . Definitely

Holly

Excellent staff in the service department!! We were out on vacation and had some car trouble, so we stopped by this dealership without an appointment and they were able to get our vehicle in immediately for diagnosis and within two hours we were back on the road. Also did not try to do do unnecessary work. Awesome service and would recommend to anyone in a bind!

María Grecia Sánchez

This people is awesome and I love my car ❤️

Aijay Antonio

I recently purchased a used car in this dealership. They were really nice and super helpful when I purchased the vehicle. On that same day, I found out that one of back doors won't open from the inside (at first I thought it was child locked). I believe this is a safety issue because if you get trap inside the car, you won't be able to go outside. I contacted them and they told me they will look into it. It's been 3 days and still no response regarding the issue. I've been messaging them for any updates but I'm not getting response. Good thing the car is still under warranty and birchwood infiniti will fix it for me. Will not recommend this dealership! Edit: Contacted me right away and will fix the issue for free!

Senad Dukic

Terrible, they lie straight to your face. Told me they would give me 300 if I referred someone even a family member. Did so and my cousin got a new car the next day now I'm being told there is no referral if they lie about 300 imagine what else they lie about. Get your car elsewhere, shady business.

Debra Sexton

I originally met my sales associate Jennifer Peitsch back in 2017. I had accompanied my sister when she was purchasing her Tucson. Jennifer was an absolute joy to work with at that time. When it came my turn to look for my Tucson, I made sure that I dealt with Jennifer. She was very knowledgeable about all of the cars features. Offered me test drives on 2 Tucson’s so I could see for myself which I liked better. She had to witness my topsey turvey emotions during the whole car buying process and she was very considerate of me. Afterwards, she has called me several times to see if I have any follow up questions. The rest of the Focus Hyundai Family were very pleasant, too. But in my mind Jennifer made this experience a total pleasure!

Tobey Xiang

I called to ask about my warranty. The gentleman at the service department called Nathan was very nice and helpful, and figured things out very quickly for me. I had asked the same question to another Hyundai dealer but no one there could give me a straight answer. Nathan at focus Hyundai was able to answer it for me with clarity and professionalism.

Zac Beaudry

Had a fantastic experience buying my first new car here. They were friendly and helpful and I enjoyed every moment of my experience there

chelsi reid

Very grateful for my positive experience when purchasing my recent Tuscon! The team worked patiently with me through my trade in process and delivered me an amazing new vehicle !

Bang Reyes

I had the best experience at Hyundai! Thanks to Justin who not only got me the car of my dreams, but also having the best customer service and a friendly atmosphere!

Enrique Tamayo

First time at this dealership for service and I have a very positive impression. I definitely will keep coming back and I totally recommend the place.

David Willoughby

Dropped off my car to get a flat tire replaced as it was under warranty. Had to take time off of work to do it, which is tough as I work in health care. The service advisor said it would take 1 hour to 1.5 hours. After 2 hours go by I ask how much longer it will take. Get told it’s almost ready they just need to wash it and get my keys. 1 hour later I’m still waiting. Not impressed with the slow service and disrespect for other people’s time. Also forgot to mention they have no shuttle service. This is a basic service most dealerships have and essential if you’re going to be leaving your vehicle for such a long period of time.

Andy S

I like the new location and the building is nice and clean. I went for an oil change today and although there's no quick oil change bay it was just as fast with my appointment and they washed the car :)

Theresa_gmail Wirth

customer since 2010 - my 4th Hyundai Santa Fe - 2019. Never been disappointed in the sales or service. Really loving the new body style and interior.

brenth mendoza

Family atmosphere and no pressure.

Kevin Scott

I have learned two things about Hyundai. Their cars are great (my Elantra has been fantastic) but the service department, particularly after the warranty ends, is not trustworthy at all. My car was misfiring as I was driving it and the trouble light came on, so I drove it to Focus. They couldn't get me in until the next day - fine. I rented a car. Next morning they called me and put the problem down to two things, spark plugs and a belt. I authorized the work over the phone. Later I realized the belt they had replaced had already been replaced six months earlier (at another location). I asked them to give me the "bad" belt and they proceeded to hand me a near-new belt, all the while pointing out the wear on the belt which was the problem. I didn't see any such wear, but I'm not an expert so took it to the place that did the belt six months prior and they laughed saying the belt was practically new. It turns out what the customer service people did is spot something in their computer for something my car needed six months ago. I don't expect a call telling me what my car needs based on a look at their computer, I expect it based on what they see on the car itself which is keeping it from running. You'd think they'd have noticed as they were removing it that it was a near-new belt but they proceeded to do the unnecessary work anyway. I spoke to an assistant manager who reviewed the situation and said they didn't feel they'd done anything wrong since I authorized the work and didn't tell them the belt was replaced earlier - unbelievable since they handed me a new belt and told me to my face it was worn out. I need a working car so authorized the work from the phone call naively thinking these were the things the car needed in order to function without breaking down. I was offered a free oil change but why would I go back?

Gagan P. Singh

Super professional and nice staff. Had a great experience dealing with them. Mark went above and beyond with service.

kla chez

I was really happy with the service that I received recently with Jesse(sales) and Danielle( finance). Both were professional and got back to me in a timely matter. Jesse was really educated on his vechile knowledge. He took the time to sit with me both before testing driving, and when purchasing the vechile . He ensured was familiar with the functionality of the vechile and comfortable before leaving. He even followed up with me the next day to ensure all was well! I would highly recommend for for a no pressure sales environment.

Michael

Originally the experience was not so great...... damage to the car that was not disclosed, hidden fees, etc. However, they responded to my complaint and paid for half the repair of the one damage. In the end I am pleased with my car now even though I was displeased with the service. They tried their best to take care of any problems I had after the sale which was alright.

Paul Lichauco

V & R best duo.

Chad Baxter

Tiny lot

Alex valentim

Winnipegs best sales team. You feel welcome coming in, non of that pressure sale bs. Jennifer Peitsch answered all my questions was so friendly and helped me find my car. Big thanks to Focus!!!

D F

Focus Hyundai has been a decent dealership to deal with. There have been issues each time we've (my wife and I) dealt with them, but they always rectify them.

Brigitte Dell

Thank you to Focus Hyundai for my most recent car purchase! A great vibe and overall positive energy made it a memorable experience. Alex, our sales person, was attentive, knew his stuff and very personable. I love my car. I always name my cars so my new Tucson is "Pixie T" Thanks all!

Holly Fox Ellis

Rude

Shirley Dovidija

Nice selection of cars

Ryan Wall

Informative and helpful staff/technicians allowed me to have a stress free experience when I needed repairs on my Elantra.

Mohit Chhabra

Really nice showroom. Wonderful and very helpful staff. Ultimately a great buying experience.

David Grad

Had a positive experience with Mark - very friendly, low pressure, and spent the time going over all of my options. We've had our cars for a few weeks now - a Tuscon and Kona preferred trim - been very happy with them. Great price, all the features we wanted, and we love the way they drive.

Anthony Jensen

Mark in sales was very friendly and helpful when I was purchasing. I would definitely recommend to friends and family when they are looking for a new car.

Rachal1969

Took care of my mom and gave her a ride to the bank and to pick up her vehicle after a repair. Nathan and Scott commended for their service and expertise. Thanks so much!

DYLANIDFWU

They give personal information out to basically anyone who asks I will never step foot in this dealership again. Just straight crooks

Amanda Proulx

Staff super friendly, makes you feel like family

Rob Lipps

I recently purchased a 2020 Tucson Ultimate frim the gang at Focus Hyundai and it was the best car buying experience ever. Thank you to Brandyn, Alex, Jessie, Justin and Danielle. They will make you feel like family. Their friendliness doesn't stop after you leave either. Many calls after to see if I had questions or to make sure everything is ok. My wife and I were very impressed. Seriously, if you are in the market go see these guys. They love what they do and it shows.. A car buying experience like no other. Thanks again to the team at Focus Hyundai. 5 star plus !!

Chris M

Walked in to the dealership with a certain car in mind. Took it for a drive and hated it. Mark was good sat and chatted with me and then suggested my new car. Loved it worked with me and bought it a week later. 7 months later I recommended it to my mom who bought a car from him as well. I will recommend anyone to go see Mark and Focus Hyundai they are great there.

Ryan Dyck

Brought in my Santa Fe for service and I was very impressed with the service department! Drive thru was clean and easy to use. Everyone was very friendly and helpfull. I am currently am not in the market, but when I went through the showroom everyone was friendly as well. I did have some questions on the new Hybrids and EVs. The sales person who assisted me was helpful and answered all of my questions, and put no pressure on me. Great experience.

Kole

Tried calling for 30 min for no one to pick up the phone. ????

Pawan Sidhu

Hi. I went to his location a week ago and honestly it felt like I am with my family. The people around me were so polite to me. ' MARK ‘ one of the employee, he is so humble and helpful. It was a vibe of brotherhood instead of a salesman. “Danelia”, She works as a finance consultant and she is outstanding doing that job. I will surely recommend all of you guys to visit there and make a memory that lives lifetime.

Megan Drialich

If I could leave a 0 star review I would. Worst service ever!!!!!!! I will be telling all friends & family to never service or repair a vehicle here, never mind the hassle air can only imagine you would have when buying one from here. They have had my vehicle for 1 week & 3 days & it has sat in the exact same spot in the parking lot since it was dropped off. Our FINAL price of parts & labour was given to us but 1 week and 3 days later it somehow quadrupled from the original price & my car still isn’t done & still isn’t working. I don’t have a courtesy car or rental car of any type so I have no vehicle. All this dealership does is lie and cover up their mistakes with more lies. THEY HAVE DONE MORE DAMAGE TO MY VEHICLE THAN WHEN IT WAS BROUGHT TO THEM.

William Alip

Justin is very accommodating

andy layacan

Saw some familiar faces today, Dom and Scott. Great guys. Quick recall inspection and car wash

Fiona Bugera

Excellent customer service...never felt any pressure and am extremely happy with my new 2019 Tuscon! Thank you!

Rod N

Always pleased with the treatment I receive at Focus Hyundai. Chris Carey is top shelf material, always super helpful!

Marc Tayler

Great dealership. Very helpful staff. The most stress free buying experience I've ever had.

Lucinda Helm

The staff there are a lot of fun, and it seems like a great place to work!

Heidi Lee

I want to publicly thank the service person who helped me today. Unfortunately I forgot to get his name. I live in Ontario and I was on a West Coast trip with my daughter. We are making our way back to Ontario however I was well over my mileage for my next oil change. I did not want to wait until I get back to Ontario so I decided to drop in to Focus Hyundai to see if I can get an oil change done right away or if I had to book an appointment. Luckily I was able to get my oil change done right away. Not only did I get an oil change however my car was inspected to ensure it was ready for its final destination to Ontario, and my car was returned to me a lot cleaner including the inside of my car. Once again I want to thank the service person who attended to me and the mechanic who worked on my car. I know I have another Hyundai dealership I can trust when I need to get my car service outside of Ontario.

manpreet singh

I met with Mark who met as a sales rep but is more like a friend now. He has taken care of all my needs and made sure I moved out happily with a car :-)

James Haier

Great people

Nino Cruz

Focus hyundai is a perfect car dealership, employees are very helpful and acomodating. I recommend this dealership 101%.

James Hart

Jesse was Very knowledgeable and pleasant to deal with.

Devin Anderson

It was a great experience. Jesse and Dennis really helped me out.

Bohdan Smith

Great staff! Very helpful!

Prizzy

Very nice dealership and even nicer sales people!

Vicky Kolbuck

I had some engine work done on my 2013 Elantra this past week and I was very pleased with the service. Thank you Chris Carey for everything.

Joshua Cain

Called twice and left voicemails about a recall on my Hyundai, they graciously ignored me and kept transferring me to a machine. As helpful as sand in a desert.

Paul Bortoluzzi

Great people and a great product.

Reg Berkowski

Service was on time and very friendly... The service was completed quicker than i expected.. And the car wash was an extra bonus that i really appreciated . I have had service at other Hyundai dealers whiich did not compare to focus...

Jeff Wilde

It was fine.

Christine Fontaine

We had an amazing car shopping experience at Focus Hyundai! We’ve been converted. Mark is the sole reason we currently own a Hyundai. He is great at what he does. We spent an entire day with him looking at different options and never once felt rushed or pressured. He made us feel welcomed and made sure we left satisfied. We found our new car guy and will most definitely be returning to see him for our next vehicle. I give Focus Hyundai 5 stars, 2 thumbs up, and recommend them (go see Mark!) to anyone and everyone looking for a new vehicle.

Daniel Rowson

Very friendly staff here! Family like environment, plus extremely knowledgeable on the products and services they sell! 10/10 would recommend to anyone looking to buy a reliable car!!

Andrew Lindsay

1st parts order was wrong and I returned the items 2nd parts order was wrong and they wouldn't return the items and it was their mistake They gave me the replacement part at cost but still hosed me on the original. Nice people but they got it wrong twice with me. I'll try em one more time. 3 strikes and you are out.

Jim Hilder

Stay away from. Wanted me to spend over almost a thousand dollars to MAYBE fix a problem.

Todd McNaughton

Excellent customer Service at Focus Hyundai on Nairn from the Service Advisor Jamie and the Shuttle service driver John! Thank you!

Nicole Goethals

I bought my car from Zak O'Connell...he was incredibly friendly and helpful. He went above and beyond to get me the exact vehicle that I wanted. He followed up to see how things were going post-purchase, which was impressive service. Also, I really appreciated the no pressure sales. The service and staff and all amazing and I would recommend purchasing a vehicle from Focus Hyundai and specifically Zak!

Alex Wakin

Loved my car buying experience with this friendly and professional team! Happy with my 2019 Tucson and always impressed with the service department. Their Coffee machine is back up and running too!

Mercedes Spencer

I traded in and bought a new car last week with the help of Jesse and I could not recommend him enough! He went above and beyond to make the process as easy as possible for me and he knew so much about the car I purchased. Between allowing me to text and phone him with any questions I had, I couldn't have asked for someone better to help me. I will definitely be sending people to this dealership and especially to Jesse! I can not say enough good things about everyone working there.

Brett Parkin

Nothing but professionalism from everyone I had the pleasure of dealing with. Would recommend Focus Hyundai to everyone.

Chanpreet Sehgal

Had a bad experience with Jesse as we went to Focus Hyundai for a Santa Fe 2020 Preferred trim. The price which was published on the website clearly mentions that the sales price plus taxes is $ 43401 the picture is attached but he kept on saying that the tax will be added to this price. When I told him that there is wrong information on the website then he told me bluntly to leave as the car would sell. This is the worst customer service I mean instead of clarifying the information he was rude to ask me to leave. I wanted to give negative stars but there is no option for that.

Richard Guenter

Love this place, great coffee, and the oil change is as cheap as the oil change place next door, but these guys wash the exterior of your car.

Keith Mozdzen

I am giving Focus Hyundai a 5-star review mainly because their parts department is open 9:00 AM - 4:00 PM on Saturday. Almost all of the other Hyundai dealerships close their parts departments on Saturdays, so it's very hard to get to a Hyundai dealership to buy parts if you have a regular 9AM - 5PM job. They also have friendly parts staff and I have never had an issue at the location. I am excited to see their new location!

Owen Steeves

From the minute I walked into Focus Hyundai until I drove away with a new 2017 Tuscon, I was impressed with all of the attention to details and sensitivity to buying a car. This is my second car from Focus Hyundai and nothing has changed with their great service and friendly staff. Denis Thoms in Finance was very competent and complete with his paperwork. Jesse Pelletier, the salesman and Brandyn Lucas, the Floor Manager were super friendly and helped me to choose the SUV I wanted and could afford. Couldn't ask for better service and attention.

Jordan Moore

Brought my Tucson here for a noise in the rear, after a terrible experiences with the service department at Birchwood Hyundai. Everyone was friendly and seemed to genuinely care about having my vehicle diagnosed and repaired. They even had the technician come out for a road test with me and he was also very nice and helpful. The next day I had a follow up call to ensure everything was fixed and that I had no other concerns. This is the kind of service I expect from a dealer and I look forward to servicing my vehicle at Focus Hyundai in the future.

Bryan Tait

I was extremely impressed with the friendly, professional and informative customer service I received from both Jen and Danielle. They were both great to deal with and very patient in answering all of my questions. Most importantly for me, especially since this was my first car buying experience, was the fact that I never felt pressured into anything. I will absolutely be directing family and friends to seek Jen and Danielle out when they need new vehicles in the future.

Bokug

Service department exceeded my expectations

Breanna Carey

Always the most incredible service at Focus Hyundai! The friendly, trustworthy, and knowledgable team there consistently goes above and beyond whenever we need to take our vehicles in. We look forward to upgrading our vehicles through Focus in the near future.

Jill Martin

My service advisor noticed my window frame was bent out which probably contributed to the wind noise I would hear when driving at high speeds. He was going to consult with the body shop which may have resulted in another appointment and also more money. When he showed me the issue another mechanic named Evan was able to bend the frame back into place. An easy and quick fix!! Thank you Evan!!

gherald ramos

This dealership always takes care of me. 2 cars i got from here. kudos to Justin for helping me out.

jafar faraj

Excellent!! Alex the salesman Ryan the manager Danielle the finance were so friendly so good I just can't describe them in words

Jessica Saprowich

Update: called after they commented on my review. And never heard back. The manager I was told to call was the one I had emailed when the incident occurred. Great service when I bought my vehicle 2 years ago. Went in for a warranty service and something else came up with my vehicle and had horrible customer service. Sent an email to the assistant service manager 5 days ago, have yet to hear back from anyone.

Terra Bellisario

Service manager Nathan was friendly and efficient. Service writers were great. I will be sure to return for all of my service needs.

Pat Martin

Excellent experience. All the employees we delt with were friendly and helpful. Purchasing a vehicle can become confusing with all the different models and options available we were interested in but Jesse Pelletier did an excellent job of explaining the differences easy to understand financing.

Christopher J

I drove in for an oil change and they informed me my alignment was out which made sense because I thought my car was pulling a bit to the right, I am happy they pointed it out and was able to complete the alignment and oil change while I waited.

Jo-ann Zwarych

Service was great. Nice to get a clean car back!!!

Glen Waldner

I took my Santa Fe there to fix a clunking sound while it was still under warranty and they didn't hear anything, but as soon the warranty was out the hear all kinds of sound to fix in the front and rear. DONT TRUST THESE RIPOFFS.

Justin Broesky

We dealt with Jesse and our experience with him was amazing. He worked with us to find the best vehicle that suited our lifestyle (and growing family) and got us into a beautiful Tucson. He was very knowledgeable and was able to answer our questions about the vehicle and explain it all to us. Would highly recommend Jesse and the staff at Focus Hyundai

Mark Moffatt

Friendly staff...

Dillon Hockin

Couldn't be more happy with the service I received, highly recommended anyone looking for a vehicle to visit focus Hyundai

laviexyi

Brought my vehicle there for service and paid for full amount charges but when got home l checked the parts that was supposed to be replaced as what is included in the service package,but found out that not being touched and replaced. I dont know if the technician just only forget it or what because he was clearly signed in and completed the vehicle service report. Please investigate how this is happened and never happen to other client.

Dean Henry

Service staff is seriously retarded.

Malen Dufault

Terrible, I went in to get a test drive, the front desk lady said "sure" and then proceeded to ignore me for 30 minutes. I made eye contact with almost everyone there and they just looked away as if I wasn't even there. I ended up walking out and never going back

JO-ANN Zwarych

Excellent service!!!

Stephen Koop

My wife and I have now purchased two vehicles from Focus Hyundai (one new, one used) and have used them as our sole service centre after the sale. Their prices are in-line or better than ma-and-pa service garages and their service is second to none. We have had in-warranty and out-of-warranty work done and in both cases I would highly recommend their sales staff, service staff, and ownership team to everyone. We have been impressed with our Hyundai vehicles and expect to continue dealing with the team here going forward.

Gerry D

What a great experience! Sales advisor Jennifer Peitsch was friendly and made us feel comfortable from the moment we stepped into the dealership. No pressure sales, she found exactly what we were looking for. Finance portion of the deal was excellent. Danielle Comeau explained everything clearly, no BS. The best car experience I've ever run across. Will enjoy our new Elantra for years to come. Thank you Focus Hyundai.

Rahul Kaler

Amazing people work here. Chris and Danielle are the most helpful. Really understanding and accommodating. Highly Recommend

Mohit kumar

Nice place went for the Check engine light they fix it in no time under warranty

T C

Watch out for these jokers. My kid gave them credit card to put deposit on used car, as he wanted to see it when clean. They then try selling same car to someone else. They called my son back with excuses why they were trying to sell to someone else. So glad my son found a car elsewhere. Way better dealership as well. Just my 2 cents, buyer beware.

Sigrid Ruppert

We took a vehicle for a test drive. Our son gave the sales guy his driver license and never got it back! When going for another test drive at a different dealership he recognized that his license was missing. We traced our steps back and called Focus Hyundai and there it was. When picking it up we asked why didn't we receive a call from them? The sales guy answered that he didn't have our contact info. Why didn't you look in the phone book, our address is on the license? I don't have a phone book, was his answer! We're listed in the phone book and even with a few clicks he could have found us online. Then we asked why didn't you put the driver's license in an envelope and drop it off in our mailbox? No answer from that guy. He just stared at us. My question is now: if they don't care about making every possible effort to return a driver's license to a potential customer, how do they treat their current customers? I will definitely NEVER buy a car there.

Seth M

All the staff are kind and friendly a great place to look for a car!

Rebecca T

Went car shopping here recently. Salesman was new. Very nice guy. Liked him a lot. But noticed there’s no window stickers on any of the cars. Asked for the window sticker of the car to get average fuel economy and msrp. But was told that they take those stickers off because there are added fees as it’s a foreign car and those prices are dictated by Hyundai Canada. This basically means they’re adding their own fees and are ripping people off. Every other dealership printed the sticker or had them displayed and told us that it’s the law to display the window sticker. Not impressed by this dealership. Do not buy here.

Garrett Finck

Focus Hyundai's staff is always so welcoming and helpful, ensuring that we are getting the right vehicle at the best price. Knowledgeable staff on the Hyundai lineup. Nice new facility.

Joanne Peitsch

Jennifer is a very knowledgeable, friendly salesperson. I spoke with her several times about a new vehicle. I'm not quite in the position to purchase yet, but when the time comes I'm coming to Focus Hyundai to deal with Jennifer. Being a past sales person myself I was glad to hear valuable information instead of a hard sales push. I found the other staff to be friendly and welcoming as well.

Chris Carey

Great new facility and awesome staff.

Darlene Maxwell

AN AMAZING EXPERIENCE!!! I've been enjoying my car so much, I haven't left my review yet! At the beginning of August I was without a car and was difficult finding a car during Covid 19 pandemic. I noticed a used car online at Focus Hyundai Winnipeg. I messaged Mark Paul, a salesperson, about the car and let him know what my price range was and long story short, he was able to make things happen, and I bought the car!! He was prompt with texts to ensure all questions were answered and when going into the dealership, the Covid 19 protocol was followed to a "T"! From start to finish, all the staff were friendly, helpful and went out of their way to make me feel comfortable. Their professionalism and customer service was exceptional! Also, after driving the car for a few weeks, I noticed that the car was making some sort of noise. I called Mark Paul, and he put me in contact with Nathan Yamron, the service manager, and I brought the car in and they fixed the problem without charge and gave me a loaner vehicle the day they repaired the car! When I came into the dealership Mark came by to say hello and the General Sales Manager, Richard Finck, came by to see how my experience was and I definitely let him know how amazing my experience was!!! Having to buy a car during the pandemic was stressful, but when I went to Focus Hyundai, they couldn't have been more helpful!! If you are looking to buy a car, I highly recommend you go HERE!!!

Bob Cymbalisty

I have had the pleasure of dealing with the dealership in multiple ways, each one better than the last. From sales to service, this is a great place to do business. Classy and respectful all the way through.,

Rory

Have a 2014 Sante Fe with just under 38,000km. Warranty just lapsed but with excellent pr work from Service Manager Chris I will receive free of charge work that would have cost me at least $883.00 plus tax. This is what makes a satisfied customer come back!!!

Tim Glover

I purchased a 2013 Hyundai Tucson just recently and I thought I would try to forge a new relationship with Focus Hyundai, a dealership I thought had decent reviews. So my first ever interaction with them was to get an oil change through them. First of all, I did not appreciate the upsell job of me needing a tire alignment based on what the cameras saw located on the service door as I entered the check in area. Thats just another way of them squeezing another $124 out of you because the $103 you pay for the oil change won't cover Focus Hyundai's electricity bill. Their cost for a synthetic oil change has got to be up there as to one of the more expensive places to get an oil change... But the upselling and the high cost of an oil change isn't the main reason why I am writing this review... Shortly (within a hours) after I got my oil change done, my ABS and a couple of other lights related to the ABS went on. Funny the timing of that considering that I didn't have any issues with my vehicle until that day when I brought my SUV in for an oil change. Anyways I made an appointment a couple of days later for Focus hoping that Focus would make a correlation that whatever they did on my oil change was a result as to why my ABS and the two other lights went on... Anyways after a non-waived diagnostic fee of a $150, they determined the issue wasn't their fault and that it was a wheel sensor issue that would cost me $650 to install a new one. What they didn't tell me is that it was going to be almost two weeks before they would get the part in. Anyways, tired of waiting, I took my vehicle to Canadian Tire, where they ordered the part in and they installed it the next day of which unfortunately the lights were still on. Obviously Focus gave me a wrong diagnosis but Canadian Tire did what I asked of them and I wasn't willing to give CT $115+taxes to give me a diagnosis of their own when I already spent $430 to have the wheel sensor replaced... Anyways back to Focus... overall I was not happy with $145 hourly rate, extra costs/fees to make an oil change pricey, the upselling and I wasn't to happy with my service supervisor Scott... it was all about money with him and he showed no empathy for my plight with this repair. You would think me being a first time customer, he would of showed a little leniency in the repair cost to keep me as a future long term customer. Because of my experience at Focus Hyundai, the service center will lose my business. The Sales department will lose me as a potential customer to buy a new Hyundai vehicle. And most importantly my word of mouth may cause people to think twice about doing any kind of business with Focus Hyundai. Also I wanted to add that I was left a voice mail stating that I was going to get a customer survey via email to get feedback on my experience with my visits at Focus Hyundai... I NEVER DID RECEIVE SUCH A SURVEY. I guess my opinion wasn't really important after all. As of now, I am washing my hands of Hyundai and wished I went with my gut instinct and never brought my car there in the first place. I found a friendly and knowledgeable little garage in the heart of Transcona... By the way, I asked a couple of mechanics about the possibility of the wheel sensor getting damaged while getting an oil change done and yes its possible it could of got damaged by the vehicle's placement on the lift...

Ashley Costik

Took my 2017 tuscon suv in to get my thermostat checked. They told me my fluids are in the wrong department where my coolant is in my windshield washer fluid and and windshield washer fluid is in my coolant and that's the reason why I'm not getting heat. If I had coolant in my windshield washer fluid my window would be greasy and smeared. They said I would have to drain it and put new fluid in for 200.00. Got a second opinion and my fluids in the correct department. Thankfully I didn't go ahead with it as I would of lost 200 dollars for the fluids to be in the right spot. not impressed.

Gabrielle Marquis

My experience at Focus Hyundai was incredible when I bought a used vehicle. Everyone was very friendly and helped me find the right car for me. Would definitely recommend this place to friends and family!

Jeff Yaciuk

Friendly people. Got recall done. They said it would take 1hr 20min and was out in 45 minutes.

Cameron Patrick

Recently purchased a vehicle from Focus. The were a few problems with the vehicle, and while it did take some time to get some of the issues fixed, in the end everything worked out well and the vehicle is exactly what we wanted. I do feel there are some problems with communication both between staff at the dealership and with customers. If the communication issues were addressed this would definitely be a 5 star review.

Mykaila Radawetz

Great customer service!

Darryl Brown

The service has been better than the product so far, 3 check engine lights in 6 months on a new elantra...

Pierre Tinant

Very courteous staff. The sales representative was very helpful. I will buy my next vehicle here.

Kevin Hoffman

What an amazing place. Amazing staff. Kind and friendly.

GAIL Davey

We have purchased 3 vehicles from Focus and love our Hyndai Santa Fe. July 18, I took my 2016 Santa Fe in for a regular service (oil change etc). I don't live in Winnipeg and try to plan my service trips accordingly. I was told service would take about 1 hour. Using that information, I planned an activity close to dealer during service and made another appointment 3 hours after service appointment. I had to cancel appointment as the "regular service" took 3.5 hours! I was reluctantly talked in to a wheel alignment I am not sure I needed. Also, was bombarded with high pressure tactics to purchase new tires. My minor warranty concern (check engine light stays on) was used as an excuse to keep me there longer even though I said I had another appointment. I was told the service department went on an hour lunch AFTER being assured the car would be ready in 1/2 hour. It went ON and ON. I was totally disgusted and fed up when I finally left. Is it a coincidence that this NEVER happened when my husband brought the car in for service? Since his passing, this has happened to me 3 times!!! I will never subject myself to the patronization and poor service again. I have been driving longer than most of the employees have been alive and I know when my car needs tires or an alignment! What a total rip-off! I am done with Focus.

Janet Miller

Big thank you to Jennifer for making my car purchase so easy (and exciting). Jennifer was knowledgeable and answered my questions straight forward. She has even helped getting the "techie" stuff set up - LOL. Staff at Focus Hyundai were very professional and friendly, and I am looking forward to going there for vehicle maintenance. Will recommend to friends & family.

Glory Okafor

This is were you want to buy your car! very great service. Mark and Justin are very nice people and very friendly. i will definitely recommend to all my friends. 101% customer service!!!

Gary Kincaid

Awesome.servixe

Lenda Funk

I made a purchase on April 30th and as of today's date (May 12th) I still do not have my vehicle. Customer service is very very poor. No communication at all. I dealt with Ian. Don't buy from HERE!

J

Service staff was very friendly

Melanie Cloutier

We had gone into Hyundai Focus to simply inquire on a new vehicle, not planning to purchase at this time. We told our salesman Paul to not go above and beyond at this time as we were not necessarily ready to purchase and didn’t want to waste his time. He assured us that this was his job and we would not be wasting his time. This did not change the service that we received. I usually have anxiety when dealing with salesmen but with Paul, he listened to what we wanted, and not once did I feel like he was selling us anything. He made it so easy and stress free. We walked out being new Hyundai owners.

Trevor Thiessen

Wish I could give zero stars. Dropped my vehicle off for a recall and then they phone and say all of a sudden they are out of the part. Then I pick my car up and the check engine light is on. New location same bs..

Amanda Eaton

Unfortunately a staff member was extremely rude to me when my NEW engine started smoking ( so bad I could not see out of my front window ) and had not even drove it for 2 minutes when I finally got it back after 2 months, he told me I would have to get it towed to their shop myself and pay for it, he went on to say it was not their problem and talked down to me and even suggested I drive the car to their center while its smoking and liquid shot out of the tail pipe and while smoke was filling the car ( which it was at another collision center in the parking lot for an MPI claim, I hadn't got it off the lot yet when my car looked as though it would light on fire ) then I had them tell me they test drove it ( which later came to light they did not and lied to me) I did not feel comfortable accepting this motor given what happened but had 0 choice in it and just accepted it as my car had been gone 2 months at this point and no one would just replace this "new"motor that they put in on recall that my last motor had that had extreme issues within 2 minutes of receiving it, I said countless times I am not confident in this new motor after seeing so much smoke that I couldnt see out the windows, the service manager said "this can happen and its normal " it is not normal!! Even upon driving out of their lot my tail pipe made a noise and my engine still revs up when idling, I know many mechanics who agreed this is not normal and said not to accept it but I gave up arguing as no one would listen. The service manager was nice and helped however I did call the general manager and he never returned my call. At all. Very disappointing and expecting my motor to blow again... never buy a Hyundai EVER. And in response to hyundai saying please call us I DID ... you did not call me back. I look forward to filing a complaint with head office hyundai for an investigation on the matter as I have picture proof of the wet liquid out my tail pipe and still do not believe that amount of smoke is normal by any means.

Jeff morrissey

The service Manager Chris Carey is the most unreliable person I have ever met ..He keeps saying he will get back to me and 3 calls to him and still no response for the 3rd straight week now.

Harvey Mykietowich

Great staff.

M T

Wife's command start has crapped out on her 3 years in a row now. Last year focus replaced it for free as these things should not fail after a year. This year they charged her $70.00 for the same replacement of the same part. This is outrageous, these cheap Hyundai command starters are of such inferior quality that they fail every winter and the dealership should not charge an inflated, invented, arbitrary fee to replace it. Poor quality parts and predatory billing practices. New owners clearly don't care about maintaining positive customer relationships. Avoid this dealership.

todd trudeau

Awesome thanks for everything Everyone is friendly and helpful

Sarah Trakalo

Visited Focus Hyundai on Lagimodiere , just to see what was there. After I sat down with their sales member Paul he was able to find me the right vehicle for my lifestyle and budget! He was real, personable and didn't waste my time. Paul took the time with me (we probably looked at like 4 different vehicles ????) and offered me a good trade in value for my Tucson. I highly recommend purchasing from here! My new venue is safe, reliable and hella cool in its Galactic Grey finish✨????????????

ERIC FRASER

No complaints. I made an appointment. Brought my vehicle in everything they checked was good and they gave an explanation of what might need to be repaired/fixed in the next few months or so. I paid them for the service on my vehicle and they washed it as well.

Gary Swanson

Excellent dealership from sales to finance to service!!!

Kristin Walker

The salesman (Chris) was extremely knowledgeable and answered all of our questions. The process was easy and Chris even brought the car to us for a test drive. The financing was quick. All options were explored and we felt like we could make educated choices. The team was friendly. I love our new car.

Wayne Drennar

Great service

Andrew Stewart

Predatory service tactics, don't disclose all the hidden fees and knowingly overcharging for services. Service staff could care less about customer satisfaction. Overpriced and getting a carwash or free water bottle isn't worth paying double what you would at any service station.

Jaya B

I just leased a 2019 Hyundai Elantra at Focus Hyundai from Ian and I'm very pleased with my experience. I got what I wanted and can afford, plus more! I felt less stressed and more relaxed because they aren't pushy sales guys. I would definitely refer family & friends in the future. I love my car! :)

Stefan Buchanan

Just the best

M Gomez

Bought a 2017 Elantra and no heat when we have a Canada winter temperature at -40. anything below -5 if you have your heater on it will not work. your engine temperature is on cold and will not rise. When you try to address the situation with hyundai canada they were rude and had no answer and you cant even speak or get a call back from a supervisor. do no buy a hyundai. Also notice below that the dealer pick and chooses who to reply to. They are not too concerned about the bad review post.

Peter Gilberd

From the first time my Daughter and I entered the show room we were shown the up most respect , Our sales man, Mark Paul answered all our inquiry's with no beating around the bush, After my daughter decided on the Kona, Mark helped her out from start to finish and has checked on her since to make sure all is ok . Recommend Focus if you are looking for a new vehicle. Still Five star, my daughter has had her Kona 10 months, the last 2 days(12/10/19) in the snow and slush on the highway , I have been driving and am so IMPRESSED with the vehicle handling of the slush and conditions just love it

Jodi Hallick

Working with the staff at Focus Hyundai was like no experience I’ve had with a car dealership. I was looking to upgrade to an SUV and was lucky to work with Mark Paul. He was knowledgeable, patient, honest and took the time to explain all of our options. He welcomed all of our questions and most importantly was respectful and incredibly kind to my son and I. We never once felt uncomfortable or pressured at any time. We are beyond excited to pick up our new Tucson! I highly recommend Focus Hyundai and anyone who is lucky enough to work with Mark. I will never go to any other dealership again!

Marina Paterson

Jesse provided my husband and I with great service. He answered all our questions and took time to show us everything with our new purchase. Never felt rushed. Danielle was also wonderful. Very easy to talk to. Great service!

Dri Villanueva

Good service, justin and rodney are great, they helped me and explained everything. Thumbs up

Ash J

Bought my Elantra from Focus in 2012 and have had no issues at this location since then. I take my car here for all of my servicing needs and wouldn't go anywhere else! Staff are courteous, knowledgeable and professional. The building is always immaculate and clean with a nice sitting area/lounge. Recently, as my car has been getting a few years on it, my backup camera was not working. An AMAZING technician Dustin Myron was able to get it replaced for free, even though the warranty technically didn't cover it- thank you Dustin!! The shuttle vehicle is a new, CLEAN, very nice and roomy Santa Fe with the kindest driver. Focus has always been great at giving me shuttle rides and picking me up when servicing is done on my vehicle. They never pressure me into unnecessary maintenance on my car, and I have always felt that they genuinely care about my car. All work has been done professionally by long term staff that have years of experience, and I have never had an issue with repairs etc on my vehicle. I will definitely be purchasing my next vehicle here!!!!

Dominic Tuason

Excellent service. Complimentary water and coffee. Staff is friendly and accommodating.

Marcos elias

Good service until now I’m waiting next week for change Engine because I have Noise in engine and I waiting a response from Hyundai Canada I will Make another review next week

Nicole Overby

We are very happy with our sales experience at Focus Hyundai. We had our questions answered, plenty of time to ourselves to make an informed decision, and had great communication from the get-go. Ian was friendly and helpful. Would 100% recommend to family and friends!

Joanne PH

Very hit & miss with service. I have brought my car a couple of times after booking appointments to wait for an hour and then find out the actually don't have the part to complete the service. Then have an appt book for a time and then find out after 1.5 hours my car had still not been serviced! I would not highly recommend.

Dongyong Lee

They are very friendly and explain me everything that I want to know.

Karen Walker

Staff was friendly, knowledgeable and helpful. Leased a new vehicle through this dealership and will be coming back when it is time to upgrade.

Justus K.

While myself and my partner did not purchase a vehicle from Focus Hyundai, we are absolutely certain that that time will come in the future following our experiences there. For nearly 2 months Jennifer Peitsch was by our side helping us through the buying experience. As an incredibly detail oriented and meticulous buyer going through their first time car purchase, I demanded a level of care and service from Jen that frankly no other dealership we visited came close to matching. In the end we ended up purchasing elsewhere only because Focus did not have the exact make and model we had settled on, (there was only one available in the city prior to the new year, and unfortunately another dealership had it / wouldn't sell it to Focus). The incredible staff, service, and experience of Focus absolutely earned our business, and we look forward to returning to them for years to come with all of our vehicle needs. Even if you're just starting to consider a new vehicle for your family, don't hesitate to stop in, as Brandyn and his team will take care of you and your needs from start to finish. No pressure, no manipulation or deceit, just excellent service and a commitment to your satisfaction end to end. Keep up the fantastic work, and thanks for all of your help!

John Carey

We just picked up our new 2022 Santa Fe from Focus Hyundai and received 1st class sales and service from our sales representative Dave Fjeldsted and couldn’t be happier with our new vehicle and our overall experience at Focus. We have been very happy with previous sales and service experience from the dealership so returning to Focus was an easy decision. We are looking forward to continued excellent customer service from Focus in the years ahead with our new Santa Fe. Thanks to all the team at Focus and keep up the good work.

K K Tan

Very courteous service. Would recommend buying from them

Sherwin Adrian DeVera

The experience I had with then was very fantastic. This is the first time for me in buying a new car and the staff there are genuinely sincere in helping me get a car that fits my needs and I deserve. Kudos to Alex, Danielle and Justin for assisting me as soon as I have questions

Lesley L

I recently went for a spring tune up. Had an appointed for 11:00. They seemed really busy and overbooked. I was then told I could pick up my car at 3:00. Why have an appointment of they're going to have your car all day? I then received a call and was told my drive belt needed to be replaced, my oil pan was cracked and my brake pads were falling off and it was dangerous to drive. I politely declined which seemed to anger the person I was speaking to. Went to fountain tire for a second opinion and was told that my oil pan was not cracked as steel does not crack, drive belt is fine and my brake pads are still at 40%. They had also put my seasonal tires on wrong. ???? Not impressed. Imagine how many people are scared into having work done that does not need to be done!? Talk about a money grab. Never going back.

Lucas Radawetz

I’ve been through many brands/companies.. but this is the one that I will always love & will always stay loyal to (as they have given me good reason to do so)

Helen Lee

I was afraid of buying a vehicle all by my self-I know nothing about cars. JB tried to provide more information than I asked. I finally got my first new vihicle and I'm more than happy with the service he provided.

Kaylen Hughes

Amazing customer service and extremely friendly staff!

Kim Cady

Friendly, helpful staff. Very clean building.

John Baptista

Great customer service and attention given to customers. Well done taking care of your clients.

MolokoV 1138

Staff is very friendly and helpful. Jesse (salesman) is easy to talk to and works hard to get you what you want.

Robert Kincaid

pick up information

Courtney Bangert

Had a great experience purchasing our vehicle from Ian at Focus Hyundai! Highly recommend you check them out the next time you’re looking to purchase your next vehicle!

Joe Macleod

Focus Hyundai in Winnipeg is by far the best dealership I have ever dealt with. Excellent staff, great facility, and excellent service on what has now bee three Hyundai models over the years.

Andrea Smith

Scammers they will fix your car even thought its under warranty but magically everything that goes wrong is not covered... women beware i called in was told one thing my husband than calls in and different answer

Pat Titarniuk

Great attention to service, very accommodating!

John Anderson

Awesome dealership, super friendly staff, Jesse Pelletier great salesperson

Pat Mc Devitt

Went for an interview... ended up on there call list asking if I wanted to buy a new car. When I asked where they got my number she replied oh...its random. Find this extremely unprofessional

Tony K

Very good

Carisa Scott

When I went to Focus Hyundai in the beginning I was really nervous about making a huge purchase and investment in my life. Mark the product specialist ensured that I was comfortable every step of the way. He talked with me about all the things I wanted for my purchase, he explained everything thoroughly and he treated me with the utmost mannerism. The sales manager, sales team and finance were all friendly, positive and comfortable people to talk too. My overall experience with Focus Hyundai was the best experience I’ve ever had at a car dealership. I give Focus Hyundai a 10/10 experience! Thank you for making me so happy!

Scott Gable

Had a great experience dealing with Mark Paul while purchasing our new vehicle from Focus Hyundai! He and the crew at Focus Hyundai have provided excellent service and I highly recommend buying your next vehicle from them!

Kevin Wiebe

I thought their sales staff, Mark and Paul were very honest and professional. Justin arranged my finance and was very professional and flexible As with all car dealerships, they like their "add on" benefits; so just do your homework beforehand so you are pre-educated when they offer them.

laura zacharias

Never going back. Rude service staff, terrible service (they promised to have my vehicle back in time for me to get to work but I dropped it off at 9:30 on a Friday and didn't get it back until Saturday even though it was only a 2 hour service appointment). I will drive across the city instead of going back there. Save yourself grief and start by going elsewhere. This place is not worth the trip!

Ryan Chudy

Great bunch of people, even stayed after hours on a couple of occasions to make sure we were taken care of. Ryan

Darren Rowe

Really helpful and they out of the way to make sure your happy with your purchase

JB Winnipeg

The new showroom was amazing and people there are so friendly. They always try to give reasonable price and procedure. Thanks guys.

D S

I booked a specific appointment time (13:00) as I can't be without a vehicle all day. I arrived 10 mins early and with a list of items to look at as I'm driving cross country and want to be sure everything is in working order. When I booked my appointment, I was told it takes between 1-1.5 hours and so my promised time for the return was at 14:30. I went through each of the items specifically with Rebecca to ensure it was clear and I left the paper for the technician and Rebecca advised me that they will do a complete check of the vehicle and will call me with any recommendations and work that needs to be completed. So I walked away happy and said "so I'll wait for your call" and went on my way. I returned at 14:30 (the "promised" time) and noted my car was washed and outside the service centre. No one called me as stated. When I went into the service intake, there is a lack of any customer greeting and so stood in the garage for a bit looking lost (Rebecca was no where to be seen) and so I walked into the waiting area where the receptionist didn't even look up at me standing there. One of the people in the service intake caught my glance and so I walked over to him. Rebecca went for lunch. No call was made to me and none of the additional work was carried out. When I questioned what was going on, the guy just said that she went for lunch and here is a list of things (unrelated to my questions) that need and could be done. After walking around for 1.5 hours, I was livid that there was no phone call or hand off to someone NOT on lunch, my specific questions were not answered and the work I knew needed to be one, were not....because NO PHONE CALL was made. The guy said we can get this done in 20/30 minutes. I went into the waiting area to...you guessed it...to wait! I sat down and decided to ask for the Service Manager. If I could give negative stars, this guy wins them all. Client-centric, he is NOT. I explained the situation and his response was lackluster and seemed to suggest he'd have to find out what happened. That was it...he never came back to explain the delay or cause of anything to me. Then after an hour, Rebecca comes to collect me like not a thing had been said although this "Service Manager" was standing next to her. She was keen to see the back of me and tried to rush through the invoice to collect payment. One quesion I had was about tire pressure - I asked" can you please confirm the tire pressure for the 18" low rise tires". So I asked "where is the tire pressure noted?" To my enjoyment, they both chimed in and said "that will be on the paperwork" so I ask "where" knowing that it wasn't listed (and I still don't know) She ran off to the technician and this is when the fun started with the service manager. Despite never actually apologizing before this moment, to my shock, he revoked said apology because he thought I arrived at 11am (time was approaching 15:50). So I argued with him that what ever the schedule is, I was made to waste a full hour (in addition to the the time already spent waiting), Rebecca didn't hand over my notes, didn't call me and had no accountability for the day. He said "I was wrong about your time and was going to apologize but it's only 30 minutes late (and that was incorrect in itself). Back and forth we went and I refused to listen to his take back of an apology and he was so in the moment, he couldn't see past his own nose that he was taking back an apology because I wasn't there for 5 hours but only 3..even let him spit it all out and said to Rebecca "he's taking back an apology". So this tête-à-têtes escalated to the point that I said I DON'T CARE and buddy told me he doesn't care either and then it moved to the usual "don't disrespect me" phrases. I asked a few times..where are the answers to my questions. He said he doesn't care and I said ok, this can be a complaint then. He advised me that the complaint will just go to him anyway and can "quashed" They can't see that "client" time is valuable, they made a mistake and refuse to apologize..that's all it needed.

Cody G140

Needed to book a service for my car last minute. dropped it off in the morning, paid over the phone and picked it up that night. I'm pretty sure they washed it for me as well? For the record I have never dealt with this dealership before but they were great to deal with. Would recommend, if I'm ever in Winnipeg for work when I need a service done I will for sure visit again

Lisa Dauphingirl

They ripped off my cousin pretty bad and argued with her. General manager never returned her call. Dont go here !! Save your self hidden costs and blown motors.

Beejay Blade

The whole buying experience is stressful you really have to have your wits about you otherwise you will not get a deal. They will find every angle to make sure that they make you think you get a deal and then add additional charges that other dealerships do not. I will not be purchasing from them again this has made mine and my wifes life so stressful. What should have been pleasurable, was hell. We now have something we overpaid for and have to live with. Stay clear of them unless you are a financial wizard and ask questions every step of the way. Ask about "Focus Promise" and see if you think 1 free oil change and tire protection for 1 year is worth $900. Totally unacceptable. Beware of the friendly faces.

Leona Keenas

We were welcomed right away by by Dean, who chatted with us answered some basic questions then introduced us to Ian. Ian was great at finding us what we wanted and answered all our questions. We left with a 2017 Tucson and very happy. Jason the gm came over to make sure we had a great experience, that has never happened to me before, & I boughten a few cars in my day. Also like to thank Michelle in finance & Sumit for their help.

Jonas Yakimischak

I emailed the dealership and Jesse called me back first thing in the morning. He was very friendly and knowledgeable; explained all options and even offered to buy us lunch. I was able to get the vehicle I wanted the same day.

Mikael Tare

Traded in a vehicle and purchased a Hyundai at Focus. Great experience and continuing to be. After doing my own research for the market value of my vehicle, they offered a trade-in value very close to market value, thus making it a no-brainer to trade it. Once that was out of the way, the salesman (Paul Kneeshaw) gave me all the different options regarding financing or leasing. Spent extra time to find a plan that worked for me and within my budget. Even now, months later, I can expect top customer service if I call or text with any concerns regarding my vehicle. Highly recommend stopping by Focus Hyundai if you’re in the market for a new/used vehicle.

Iso

Great service

M Green

Could not recommend more! After a brutal experience at Subaru, Jen was awesome to deal with, extremely knowledgeable, no pressure and I could not be happier with my brand new Kona.

William Young

Friendly staff and great service

Eric R

Great service team.

Shayna Wilson

Outstanding service dealing with Mark at Focus Hyundai. Truly felt he went above and beyond for us to make a deal , very happy with our purchase of our Honda Civic. Service department was great too! Had us road ready within the week!

Mr. Clean

Great experience at this dealership. Would like to thank Mark Paul for the best experience I've ever had when purchasing a new vehicle.

Tammy Shaski

Genuine staff who take the time to find out what there customers actually want and do everything they can to deliver it. Knowledgeable on their products , recommend to anyone who is looking to purchase a new vehicle. Focus will take care of all your needs!

Stephan Possin

Great dealership with great people! I am very happy with my new 2018 Hyundai Tucson Noir Edition.

Chantal Dupuis

From the moment I walked into the dealership, I have to say this was by far the best experience I’ve ever had purchasing a vehicle. Thanks to Mark for helping me with my big purchase! He was kind, helpful, patient and made everything so easy. I would 100% recommend anyone to go see him!

Curtis Vanhove

Danny in sales and Dennis in finance were awesome to deal with, if you need a vehicle go to this dealer you won’t regret it.

Curtis Esau

We were fortunate enough to deal with Jennifer when we needed a vehicle. She went above and beyond to make us feel welcome and comfortable without any pressure. Jennifer stayed late for me when I came in just before closing and spent her Saturday morning preparing the car so it would be ready for pickup. Everyone at the dealership was friendly and a pleasure to deal with. When we were there, the dealership was collecting non perishable goods for the Winnipeg Food Harvest which I thought was awesome and was happy to participate in. When we need a vehicle, if Focus Hyundai has what we are looking for, I will come definitely be back.

Chrissy Soluk

Very friendly staff. Went over every feature before I took it out for a long test drive. Definitely will feel comfortable taking my new ride in for all its servicing.

Yasmin Copeland

Great staff