Reviews of Birchwood Hyundai (Car Concessionaire)

Joel Vega

It was a disappointing because this is my 3rd vehicle from this dealership. My 3rd vehicle had a lot of scratches when I got it. I had to do a lot follow up calls to have it fix. Even had to walk 2kms way home on the day of repair no shuttle or service provided.I had to wait 4 hrs to know if I could get the vehicle on the same day, that was the only time they offer a service vehicle but I still need to walk again and get it from enterprise rent service. Their sales dept. and service dept. seems that they don't communicate .So loyal customers had to suffer. A lot of hassles before everything had to be done properly.

Tracy Lamoureux

Clean, beautiful facility. I am greeted right away when I walk in the sales or service door.

Jas

DO NOT BUY CARS FROM THEM HIGHLY NOT RECOMMEND, I bought Hyundai Kona 2020 and I'm having problems since day one and these guys keep saying we will fix it well if you're buying a brand new car there should not be any problems but Very bad experience with these people so I told them to find someone to take over my lease and one of the manager told me that 'we don't have buyers' that was really a stupid answer, if you're doing business of used cars and you say you don't have buyers, very bad, I would not recommend to buy cars from them

crystal f

The entire process was efficient, friendly, and honest. Not once did we feel like we had to “fight” for what we wanted. Within 30 seconds of having our first conversation with someone from the company( who happened to be the amazing Palvinder) , we felt listened to and we were shown the perfect vehicle for us. He wasn’t afraid to ask direct questions ie-budget and what we hoped to get for our trade in, and was so trustworthy from those first minutes. Everyone we encountered treated us genuinely and with respect. Thank you!

Greg Pamenter

The team at Hyundai is new and growing. Learning from every experience it is evident that they are committed to making every experience a great one. Recently purchased a used vehicle from them and the entire process was seamless and easy. Stress free. Thanks for hooking me up with the vehicle I was looking for. I love my new car!

zach Algera

From sales to service Birchwood Hyundai always provides customer service with a smile and warm hello. Their cars always have enough gas to go for a test drive and their parking lot is very organized! This is my favorite place to be in southern Manitoba and I don't care who knows it! Thank you Birchwood hyundai for giving me a new, refreshed and positive outlook on life. ⭐⭐⭐⭐⭐

Sam Bunny

This dealership is definitely in the top two dealerships! This is our second time talking to Gord. He is such a pleasure to talk to and deal with. Test driving vehicles with him was such a breeze. Both Gord and Leeto have gone above and beyond in providing customer service, listening, product knowledge, finding comparables, and catering to our wants in a vehicle. They both had your best interests in mind! I highly recommend dealing with them and this dealership! An absolute pleasure!

Butsch Portento

. . had received a number of emails previously reminding of my scheduled service from the dealership as well a couple of calls . . . confirmed my attendance today, & got in before the appointed time . . my service advisor Rebecca Bonde was eager to greet me, already waiting at the entrance, & said that everything will be taken cared of, i just have to wait at the customer's lounge . . she approached me to inform of some additional services/ parts needed replacement but i declined & just asked that it be included in my billing for sooner reconsideration . . even got an awesome free carwash before our KityCony left the bay . . . all's well that ends well, thanx so much, will just await for my next appointment . . . Keep it up ! ! !

Melissa Praest

Bought my new 2017 Hyundai Accent GL from Birchwood Hyundai & it was the best experience I've ever had dealing with any dealership :) there was no pressure, everyone was super friendly, Jennifer Sheppard is an amazing sales woman!! She answered all my questions, was super informative about the car I was interested in & purchased. Kanwal was able to find me financing options that work great with what I can afford. They all made my choice to purchase a newer car easier than I had ever thought it would be, Thank You All so much!!!

fred riddle

I had my first oil service and winter tire installation completed at Birchwood Hyundai in October. I was very impressed with the attention Amanda at the service desk provided. I was kept up to date with the service process, car was delivered sparkling clean and in a timely manner. There was no upsell of products or services. Kudos to Kevin my sales associate, who set up the appointment and arranging a loaner car.

TanuSharma Sharma

Worst customer service by car service agent????????????????

Ryan Greenspan

I find the customer service to be exceptional. They can be backed up at times, but they always get your car done as needed. My questions were answered clearly and with care. Edwin and Rick are top notch. I have only ever taken my car here when it needed repair. I trust them.

H R

Service seems reasonable save body work, which there is none

Cyndi Wiebe

Beyond pissed off. Had to bring it in a second time because the recall went bad and so they still cant find the problem annnnd after 3 days of it being there its on dead empty.... not even enough gas to register amount to empty!!! It was at a half tank when i brought it to them. So far this "free recall" has cost me several hundred in lost wages and fuel. What a joke! Edited to add that i pointed out a ding on my door that wasn't there prior to bringing it in and the guy just shrugged it off!!

Cristo Robert

A great company, looking forward to work with. Nice and relaxed environment with friendly staff

temitope oke

Noah was top notch and the finance manager took his time explaining the details of the finance

Dons San

very informative service advisor and greeted with i smile by the service attendant.

Harshil Patel

Excellent Service... I will always come here for services.

Robert Garcia

Service was unexpectedly fast! Great experience! Areas of the dealership were very clean! Really appreciated that the waiting area has cards letting you know that the seat has been cleaned. And when you’re done using the seat, flip over the to let the staff know to sanitize the seat! Good job Birchwood!

Christian Mayer

This place is fricken TIGHT! Extremely professional and friendly. They took care of me from the moment I drove onto the lot. Rebecca, the lovely sales woman I was dealing with was extremely helpful and knowledgeable. This is by far the most positive experience I've ever had at a dealership, and I would definitely recommend that anyone looking for a vehicle, new or used, check this place out.

Laurent

Great service. Very friendly and helpful. Clean and doing all they can to keep us safe from covid.

William loewen

I take my elantra here for its oil changes and every time I get my car back better looking then when I took it in and they also checked for recalls and deal with it as needed I 100 % trust Birchwood hyundai service

Harry's World

I had a great experience with salesperson Alka Saini, she is highly knowledgeable, very helpful and very thorough. I highly recommend Alka at birchwood Hyundai.

Norman Padilla

Mr. Habibul, my service advisor provided excellent service from coordinating the diagnosis for my vehicles issues, determining if the repair is covered by warranty, recommending solutions, ordering the replacement part, scheduling the actual repair and arranging for the return of my vehicle home as I was out of Winnipeg working.

Arielle Ziesmann

Kevin is a fabulous sales man!!. dealing with the finance associate wasn't a very good experience... extremely frustrating. otherwise everything was great, I love my new car!. everyone should go see Kevin!.

Anmol Pangli

you explained the features of a vehicle that turned into benefits for me.

Paige

Bought a lovely little Tucson and I love it immensely. The staff was mostly helpful and knowledgeable but they had us bring it in to fix a dent and when we went to get it the next day they hadn't fixed it and said that the guy who fixes dings doesnt even come in that day??? I was pissed off about that, waste of time.

hridai mehta

Alka Saini was great as sales representative , she helped me get my first car at a great price!!! I am very glad I chose Birchwood Hyundai and got Alka as my salesperson

Navdeep Kaur

Jain Saab was great,he explained us all the features of the car patiently. I would recommend everyone Birchwood Hyundai to everyone and especailly Jain Saab. He is a great assest to the company.

Eileen Santos

Such a painless process. Went in and test drove a pre-owned vehicle. Their list price includes certified pre-owned. Basically everything but tax. They priced my trade in just right. They listened to me and took care of everything I needed. Highly recommend!

HARSHIT JAIN (JAIN SAHAB)

Great customer service

GOPROTRUCKER MANITOBA

Jed is awsome. I would recommend buying a car from here.

Geri Podskalny

Birchwood Hyundai is the place to go when you're purchasing a vehicle. They were the best & did everything they could to meet our needs. We are completely satisfied with our new vehicle. All the protocols were taken during this Pandemic we're all dealing with. We were treated with kindness & respect & were informed well about our purchase. Financing was a breeze. Thankyou to Goran, Leeto & Jason for everything . We're loving our vehicle. Amazing group of people at Birchwood. Highly recommend.

Nicole Garcia

Amazing experience and fantastic staff!

Okbae Park

Good

Jojo Ana

Our experience was exceptional and I would highly recommend Jed who accommodated us throughout the process of finding the perfect vehicle. He was extremely patient and provided us different options based on our target price.

Jana Andrade

Learned! Never again… is my first new car and the customer service is horrible. They don’t even know that the car was bought there. They fired the seller and I don’t have any support or answer. Wish never had got there…. My advise deal with another one.

Jeff Sali

Mike was a Great Help with my purchase! Very patient with me and understood what I was needing. Thanx again!

Leeto Francisco

I needed an oil change for my vehicle. Called in and booked an appointment and was really surprised with how quick the service was. It was done within an hour and they even washed my car. While I was waiting their friendly staff offered me refreshments. Definitely coming back here and would recommend anyone who is looking for a car or wanting their vehicle serviced.

Melissa Tighe

The customer service and communication…or complete lack there of over the last 6 weeks that my vehicle has been in their shop has been completely atrocious. My 2019 Hyundai Tucson got towed to their shop with engine issues on the 12th of May. Amanda started my service diagnostic, I explained that I commuted to the city for work and relied on my vehicle and needed updates so I can make my plans. I was then told to just go rent a car. 5 days later they got me a loaner. Once they found the issue, which was very vaguely explained to me the warranty process started, on May 14th I was asked to send in service receipts and work orders which I promptly did. After this was done I heard nothing so I called and kept getting a voicemail so I left a couple messages and was told no sorry still no update on your warranty work. On May 21st a week of zero communication or answers on my warranty I emailed the service manager and gm to express my concern, Bill the service manager called me directly to tell me sorry I don’t have an answer for you but you should be grateful to be in a loaner and hoped he gave me some piece of mind for the weekend. After asking for weekly update on my service order and leaving countless messages and still no answers, Amanda called me to make arrangements to switch my loaner car, when I got to the dealership on the arranged Saturday the only person on staff was left with no information on this swap and wasn’t even sure he had a loaner to give me. When he found one I was told to go get it from the back lot I found it dirty, unsantized and with dirty rubber gloves in the vehicle and covid-19 a concern I took the vehicle back and the manager on site at the time Michael came out to see the condition of the car and promptly got it cleaned for me (he’s been the only good experience). During this I emailed my service advisor the manager and the gm the photos of the car to have on file since no walk around was done. Bill called me again on Monday to apologize, ask if I was in the vehicle and if it was “all good”. The car sure but still to this day, 6 weeks of being in their possession noones ever informed me of the status of my warranty, or if my back ordered parts were on time….suddenly it was which was pretty funny, oh and my parts that he had no idea when they would be there were also magically there. It seems the communication issues go far past just the customers. I’ve fully understood the back order of parts due to covid backlogs and was expecting it but it shouldn’t take 6 weeks to get a call back with an answer.

Diego Fridson

WORST SERVICE EVER! Purchased my vehicle here last year and they "book" my first service. They have no customer service, I have to follow up myself on this "first" service appointment. They only care about their surveys and looking good with HO. I drove 25 min to get my service done there and it was a simple disaster. I don't even want their "free first" service. AVOID AVOID AVOID

karen C

Great experience! Knowledgeable, friendly and helpful will definitely go back again! ????????

Garry Kornelsen

This is my first experience with Birchwood Hyundai, so I am still gathering data on them. No red flags. Everyone is friendly and accommodating. Work was done quickly and cleanly.

Sushant Gupta

It was a great experience! Our dealer JainSaab was pretty helpful????

MO David

Was advised by a friend that this dealership do not honour their GAP insurance policy and will do anything they can to make excuses and not have to pay. Yet another dealership to add to the list of not trust worthy and crooked. Hard to find a decent dealership.

Anton Walker

I always buy used vehicles (within a year or two old) and don't like being promised everything under the sun only to get shafted. I will say that dealing with Gord Workum was good and I very happy with my experience here. I will be going back for services and parts when and if its needed. ===UPDATE=== Had to bring Vehicle in today (June 20 2019) for a service recall and there was two others they needed to do as well and that was done plus I had the hood deflector installed. Everyone was awesome and helpful. Yes I know I could get the hood deflector somewhere else online for cheaper but for the extra few $$$ I got it with 'Sante Fe' etched on it, professionally installed and no voided warranty to worry about. Worth every penny. I will continue to go back. ===UPDATE=== October 23 2020 Brought the vehicle in for service and had excellent experience. Service staff were friendly and helpful. Its been great experience every time I go there.

Ilija Bosnjak

I just bought Tucson 4x4 2.0 l 6 speed trani 32k plus applicable taxes 0% financing for 84 months...I think it's a good deal

Avery Gayle Pascua

I bought a brand new 2015 elantra with them two years ago. Got the GAP insurance too. My car was written off and waited weeks and weeks for the check to arrive, only to receive a cheque not even close to the amount needed at the bank. I kept calling and calling but no one is returning my calls to help me. It is very very disappointing as I have done my car's maintenance and other business with them from the start. All they care about is sales!

Terry Wiebe

Henry and Rebecca both were exceptional in regards to service and hospitality

olayinka george

Beautiful, clean waiting area and showroom. Staff friendly and courteous.

Gisele Mospanchuk

I purchased a vehicle from Birchwood 2 years ago and have continued to attend the Birchwood Hyundai location on McPhillips for service. I continue to receive excellent satisfaction and service all around. My questions are always answered and explained thoroughly. Shout out to Michaela, Ken and Erin at the service counter. And a big thanks to the shuttle drivers for their patience when driving customers from the dealership to work and back!

Labarynth Maze (LabTV)

Edit: responded to owner by email and received no response that was 4 months ago. When I picked my car up for service I stood and waited for the clerk to phone several customers equalling about 10 minutes when I should have been the priority not the laundry list of customers they are calling back to up-sell them filters they don't need. Not sure who's running this circus. Good service, good vehicle but! waited 2 hours upon vehicle pickup after purchase because they forgot papers at the insurance building. Was promised mugs or other freebies but the parts dept was locked that evening. In the end received nothing for my two hour wait. Purchased a 2017 Hyundai Tuscon

Gaijin Winnipeg

We've sent Mr. Ryan Mercado a few people from the local car scene to buy their next vehicle and all of them have walked away happy! If you need to speak with someone on your next vehicle purchase, he is someone willing to go above, beyond, and break down everything to make sure you're satisfied.

Josef Catipon

Service advisor was friendly and easy to talk to. i would recommend and will be coming back to another service.

Jeff Buhse

Overall, a great experience!

Bryce Bastiaanssen

Worst customer experience ever, avoid this dealership at all costs! Sold us an unsafe car, and didn't disclose anything to us. they never answer their phones and couldn't care about their customers. @birchwood Hyundai I tried to call many times, nobody ever picked up their phone, and the GM’s Voicemail is full.

Crystal Paculan

Great service! Always such wonderful service whenever I bring my car in for anything!

Jay Aaron

Ryan Mercado was a pleasure to deal with. He was professional, friendly, and explained everything very clearly. If you're in the market for a Hyundai or any vehicle for that matter, be sure to stop by and ask for Ryan.

Kelly Ross

Gord Workum did a great job helping me find a new vehicle. He listened to what I wanted and had a great amount of patience. It was a very stressful situation I was dealing with and Gord gave me the best deal possible that could be worked out. I appreciated all his help and patience.

Gitesh Saini

Really good staff. Especially Mr. Harshit Jain. He is really helpful and listens patiently to the demands of customers. Keep it up!

Tiphanie Felix

Jed helped us and was very patient. He showed us all the options that fits best with our needs and budget. He made sure we got the best deal! I highly recommend asking for him specifically when you come here. Thanks so much Jed!

Gurnam Singh

They are really good when you go make a deal and after that they don’t listen and one more thing if you go there for a service they need 2 hours for that just a oil change.

Kim W

Hassle free and pleasant experience, Gord made car shopping fun !

stride ahead

I had some unique concerns about work needed on my car and they went above and beyond expectations to make sure it was done to my satisfaction!

MJ Fernando

Its my first time to do a review online. I will do this because I know he deserves to be given 5 stars. Gord was a great salesman. When we mentioned any concerns, he was quick to address them with no hesitation. He was Worked with me when the price was a little out of our budget and overall a great guy. Definitely coming back here again. Highly recommended. Thank you!

Sarah Klassen

Absolutely appalling! Very cliche with respect to stereotypical car salesmen and I highly recommend that buyers beware! If a rating of zero were possible I will have chosen that option. Use extreme caution when dealing with this company. Get everything on writing, ensure that you have ALL documentation available and verified extensively!

Black Fort

My experience with Birchwood Hyundai was hassle-free, I got in and out in no time and with honest guidance the whole way through the process. The people were very welcoming and fun in nature. When I need an upgrade, I know I'll be making a return visit.

Travis Beel

Cameron D is very knowledgeable and was great help, I left very satisfied.

CAM DODDS

I love my new Elantra GT Nline the whole sales staff was outstanding, the management made me feel welcomed and not pressured at all. Mel the finance manager was incredibly patient and very helpful with everything, all around I’m extremely happy with everything. Birchwood Hyundai made me feel special I would recommend them to anyone looking for a new car!!

Muneeb Tayyab

Very good very friendly i recommend these guys Trevor to finance Guy all of them good he guide me very good i would say one of the best dealership . I m very happy with my Santa Fe XL SO FAR

melody hines

Just purchase a Kona, Hyundai..its been a week. I love the car. Smooth driving and the heated steering wheel is amazing!!!

Ashley Newburn

The folks are Birchwood are second to none. Michael park is no exception, I've never seen car dealership manager carry themselves with so much integrity and decorum. He's also very handsome, which doesn't hurt.

Jo Vaquilar

Friendly staff and transparent process. We went to multiple dealerships to find an electric vehicle and the Birchwood team was the most knowledgeable, honest and helpful. Gord, Leeto, Michael and Jason were a pleasure to do business with and the process was relaxed and even enjoyable. At other dealerships we felt intimidated, pressured, there was a lack of knowledge, transparency, and respect for our time. At Birchwood Hyundai the process was relaxed and it was a pleasant experience!

Joy Johnston

Smooth, fair and timely car shopping. Might even say PAINLESS! Good Work Birchwood.

Harman Dhaliwal

My experience with this company was great. Thank you for your service.

RJ Edwards

Ryan definitely made my car shopping experience a unique one. While waiting for the documents we ended up talking about our hobbies & interests and made me forget I was even waiting to begin with! Those experiences are always the best ones since we all know waiting to sign papers anywhere gets boring right away. If you're looking for someone happy and energetic, Ryan is the salesperson to deal with.

Matt Winchar

Birchwood Hyundai is a great dealership. They are very welcoming from the management down to their knowledgeable staff. I appreciated the transparency and honesty in all of my visits to this store. Consider stopping by if you're in the market for a new Hyundai!

Scooby Channel

Beware when buying here! When i purchased a pre owned vehicle i was told they would waive the road side assistance package. Later i found out it was fully charged to the bill. I would highly recommend not stepping foot in the building. Will not be back.

Freda Holmes

Efficient processing, personable personnel, good service

Kirsten Watkinson

Fast and efficient service from the service department! Loved the hospitality and overall experience!

Joseph Jithin

They will give you the lowest quote for a car that do not exist and make you visit their showroom.

Kenneth Librea

All staff are very accommodating. They provide excellent and world class services. Kudos!

sameer Sharma

Do visit for excellent dealership here. Super friendly people out there, who would love to provide you great experience. Ian(Manager) and Jared (Sales consultant) helped me out for my vehicle. Do meet them for great experience.

Spencer Chedid

The staff is friendly and kind and the service was agile and accurate. Also, I appreciate the details provided regarding all the services my car has undergone.

Jay2 Cruz

Jed really helped us to find the right car for me and went above and beyond helping us getting the colour that I wanted

Chaitanya Jain

Great dealership! My sales guy was Harshit Jain and he was extremely knowledgeable.The whole staff is welcoming. Would recommend this place to anybody without any second thought. Good work Keep up the wonderful spirit Hope reading this made your day better :))

Perry Grosshans

Excellent service as usual. Friendly, attentive. Relatively fast. Social distancing was being practiced, with clear stickers and signage, as was the cleaning of chairs in the lounge (saw one of the dealers spray and wipe them down a few times). I believe my car steering wheel and some of the dash was also wiped down (I could smell it). Two small criticisms: I was surprised none of the service staff dealing with customers were wearing masks. I wore one, as did several other customers. Was also a wee bit disappointed that the mechanics did not remove the plastic sheet from the car seat or the cardboard on the floor, but this was minor and easily dealt with by me (but again, it would have been nice not to have to deal with some trash in my car before going to work - I did have hand sanitizer with me, so was able to clean my hands after balling up the trash). All told, excellent service though. Will absolutely return.

Scott D

I used to detest buying vehicles from dealerships, but that all changed with my experience at birchwood Hyundai. I was recommended my a family friend and was so glad I took their advise. Cameron Dodds went above and beyond to make sure I got exactly the vehicle I was looking for, unlike other dealerships that focus on upselling for the highest commission. I was unaware that there was still people in the car industry that cared about customer experience. Now I only recommend my friends and family go see Cameron at birchwood Hyundai.

Éli S-P

Harshit Jain is a great salesman and will take care of you :)

Jen K

Most disappointing car shopping experience ever! Found what I thought was the perfect car, waited 2 days for them to do a safety before I could even purchase the vehicle. I had secured financing through my bank and informed them of this, yet I was grilled and pressured by Ervin their sales manager as to why I didn't want theirs. Furthermore, on the day I was to finally pick up my vehicle, nobody called me (after I requested they call me) when it was ready. Upon inspecting the vehicle after it had been detailed, none of the damage that I had pointed out beforehand had been repaired. As well, now that the snow had been washed off the vehicle, I noticed that the rocker panel had severe collision damage to it. I brought this to the attention of the dealer and sales manager and was told they would not fix it. They said the price reflected this damage, even though the dealer said that this was the first time he had noticed it. They failed to disclose this damage and advised me to open an MPI claim which would have been insurance fraud, since I was not the owner when this damage occurred. I stated this to the sales manager and he said that I could put a claim in and it would be fine. They were unwilling to fix the damage or discount the price of the vehicle. Needless to say... I walked away from the vehicle and would never shop there again.

Vishwas Patel

Alka Saini is a great sealsperson, bought my first 2022 Elantra Ultimate Tech from her and had a great experience. If you’re at Birchwood Hyundai and looking for used or new vehicle please see Alka!

Aks Ohri

JAIN SAAB was extremely friendly and helpful throughout the day and was a pleasure to work with. We are extremely happy with the way he dealt with us while we were looking for the vehicle. I would surely recommend him to my friends for a perfect vehicle.

Carlos Perez

I had bought 2 cars from here and they provide really good deals.

Magdalene Lomeling

Birchwood Hyundai seems like a relatively good dealership, however, we had a rough experience when we purchased our car. The dealer gave us false information concerning our payment method and told us we could pick up the car the same day if we used this payment method, which was not true. We ended up wasting our time and going home empty handed that day. Another thing was that the information about the car provided by the dealership online did not mention ALL the components of the car. Lastly, the insides of the car were filthy when Birchwood released the car to us, although they claimed to have cleaned it. I ended up deep cleaning the vehicle myself.

Katelyn McIntyre

Quick and painless first car purchase! I'm so happy!!! Gord was great! Gave me a great deal and I felt like I was in good hands the whole time! Thanks guys for an awesome experience :)

Jacqueline Ross

Very friendly service ... in service dept., sales dept. and in finance. They go above and beyond to keep customer happy and satisfied. Even my nephew felt relaxed while we comfortably waited in the customer's waiting/lounge area watching T.V. as we waited for my car being serviced.

Airon Paul Victoria

Got charge with under warranty and have premium plus extended warranty for checking my vihicle :(. I have intermitent BCW detection issue and warning light's on issue and showed them the photo of the issue appeared in dashboadd.. and when I bring my vihicle to service all warning light is not present and they will charge me for checking it... they will just wave the fee if they found the issue and was under warranty. :( one sided. Note: people and service are good. They just follow policy and procedure.. I learned that don't bring the vihicle to hyundai service until your car is not working anymore and your safety is at risk. ????

Justin

If you know for sure you want a Hyundai and don't have a set budget or care about details, then this dealership is fine. If you want transparency and upfront sales people, then don't go here. I went in there with a set monthly budget, not knowing if the Hyundai vehicle I wanted would work into that budget. I asked for a value of my trade-in and was told they wouldn't spend the money getting a Car Proof and determining the value of my trade-in until I chose a vehicle. The problem with that approach is that the value of my trade-in had a direct relation to which vehicle I would choose....could I afford brand new or do I look at a demo? Could I afford the Ultimate trim line or do I have to go with a Limited or SE model? It felt like I had to prove to them I was a serious buyer before they would make any effort to sell me a car. The weird thing was that I brought my wife and 3 month old baby along so it should have been obvious I was serious. I wouldn't be dragging my family along just to kick tires. With all the competition and options out there for car buyers, a dealership should be highly motivated and do whatever they can to sell cars, even if that means periodically wasting money on Car Proof reports that don't end in sales. I went to the Nissan dealership down the street right after visiting this Hyundai dealership and the manager got my Car Proof right away, drove my car, and gave me a trade-in value within about 10 mins. It was easy to know what they were giving me and how that affected the overall price and my payments. I signed a deal at Nissan within a half hour. Even if I didn't buy a Nissan, I wouldn't go back to this Hyundai dealership simply due to their sales approach.

Deepkamal Singh

Had a really good experience for buying a new car Alka Saini helped me finding a great ride I am very thankful to her for all her efforts

Lindsey Jonasson-Young

We bought our Santa Fe from Goran and it was awesome! he worked really hard to find the perfect family vehicle for us and we couldn't have been happier- so happy that we sent our friends who bought a 2021 Sante Fe from him as well! Will absolutley recommend!

Bernadene Mendoza

Our first car was from here since 2005. Not a problem once dealing with them, but it was time for an upgrade with our two small boys. My husband and I are super grateful for all the friendly staff at Birchwood Hyundai for making a dream come true. Not knowing what to exepct with our budget, we happily walked out of there with a sparkly white 2018 Santa Fe the next day. Right from our sales guy, Goran, to Jason at finance and Jason at service.. they were great to work with. For anyone buying their first vehicle, it can be daunting.. and while some might that dealerships always push you, we never found that at Birchwood Hyundai. They were incredibly accomodating to our needs and listened carefully with suggestions that would be the best for our family. We can't thank you guys enough for helping to make this a reality for us!

redneckincanada

They tried to charge my 91 year old Grandfather a $400 additional fee when he was going to buy out his lease in full. And no, this fee was NOT in the lease agreement. Spoke to the sale manager several times about it but they wouldn't budge. He made every payment on time, and was willing to pay over $11,000 for a 3 year old car that isn't even close to being worth that much, but they don't care. Called Hyundai Canada and they got us another dealer in the city that didn't charge any additional fees. Be warned, if you're buying out your lease, you don't have to be SCAMMED by additional fees like this place attempts to do. Our entire family will never never buy another single car, oil change, or part from this place again. Hopefully this is only for this location...I would hope the other Birchwood's wouldn't do this!

Lilian Da Cruz

I bought a 2013 Elantra with no apparent detail, as soon as they washed for handed the car I noticed a crumpled deep scratch in the hood. I regretted the purchase immediately, But the guy who delivery the car make worst and set the my old license plate on this new car punctured the bumper so hard somehow fixed it to crush the bumper. I wonder those employees are paid to do this damn poor service.

Nathan Morency

I had a painless experience dealing with Gord. No games were played and Gord helped me find the exact make and model that I was looking for. Thanks again!

Osias Park

They found me a car that fits my needs and it was at a low price. 10/10 would recommend.

Yousif Shamari

Not something to be proud of when you don't help your customers. This company will use COVID 19 to not service your car when they should be there for you most during a pandemic while an average person needs a way for their transportation, Very bad service and they simply don't care about their customers....... they left me waiting for hours and told me we cant help you

Mariia Babenko

I've had a solid check engine light for over a week. It disappeared by itself, but I was concerned and wanted to make sure my Hyndai Tucson gets full inspection. I have booked an Inspection for Wednesday, informed representative about the error code I had (P0301 - misfire detected in cylinder 1), and advised that I was not sure whether the issue was in the spark plugs or it could be anything else and requested a full inspection. At 10 am I received a phone call that there was no issues with coils, but I was advised to replace the spark plugs. There have been no Hyndai spark plugs so I was offered aftermarket spark plugs for 32 dollars a piece. I agreed and asked to replace them. Three hours later, I wanted to check if my car was ready, I called in and was advised that the car should be ready, but they would only be able to confirm if my rep was back from lunch. I was trying to arrange a pick up during lunch and asked if there was a way they could check if car was ready sooner and they said yes, only if rep comes back sooner from lunch. I paid 412 dollars for service, the error was not even cleared and a few days later my engine light is back on. I paid $180 for inspection just to make sure there was nothing else that needed to be fixed. If I just needed spark plugs replaced, I would have done that at Canadian tire for $110, the whole idea of getting an inspection done was to make sure any other issues where addressed before they become a major Breakdown.

cindy rodriguez

Goran is a great salesperson!! He gave us lots of alternatives providing an excellent service.. and the result was two clients completely happy :) :)

Tami McClinton

Great service but sure would be awesome if they had a shuttle service.

Felicia Garcia

I've had my 2021 Tucson for about 2 weeks now and I love it more and more every day. I'm very glad I chose this vehicle. Cameron Dobbs was my sales guy and I was so impressed with how easy he made my experience. He wasn't pushy and totally respected the fact I was test driving other cars before deciding. This was my first ever car buying experience and as nervous as I was about dealing with a "pushy sales guy" Cameron made me feel totally at ease and met me where I was at. There was no "pushy sales guy" at Birchwood Hyundai. The sales manager Goran (I may have spelt that wrong) and the finance manager Leeto were also very easy going, fun, and respectful. I would highly recommend to anyone looking for a car.

Angela Cruz

Overall a good place! Jed M. made our family feel like we were in a comfortable place and helped my brother pick out the best car for him, even going further beyond to make sure my brother was leaving with a car he would 100% enjoy.

Mike Boily

I had a great experience, Rebecca from service was amazing, she answered every question and is super friendly and knowledgeable.

Hanbo Li

Our dealing with Michael Park was absolutely pleasant! My wife and I are super happy with our Hyundai Kona and would definitely come back to Micheal when we are ready to upgrade to our dream vehicle - the Hyundai Santa Fe.

Mackenzie Ngo

It is very concerning that my friend who bought a 2016 Tuscan is having major issues With this car. It is always dying on the highway and the dealership Has not done anything to fix this! It is appalling and customer safety should be your number one priority and should be dealt with right away! Managment needs to take some action!

Gail Roberts

On time, courteous, completed service as booked

Bruce Hauser

Very good experience w Goran Slight mix up not installing rust prevention module up front but dealership was in midst of transition for working from home Thanks , Bruce Hauser

Chanpreet Sehgal

Cameron is a great person He helped me throughout the deal unlike the guy named Jesse at Focus Hyundai I wish Cameron all the success in his life and career He is a wonderful salesman and hopefully very soon he will be a very successful person Thank you for all the help you provided That's the only reason I am writing this survey Thank you

Erhard Bus

Had a great experience buying at Birchwood Hyundai. The staff were open and up front. Showed me all the calculations they used to get to the final price. They were willing to negotiate. We closed the deal.

Keith Mozdzen

I just wanted to share a recent experience I had at Birchwood Hyundai. I went into the dealership one day to pick up a touch up pen that I ordered the week before. I went up to your Parts Counter and stood in front of it, while waiting for a parts representative to finish a phone call with another customer. The parts representative finished the phone call with the customer and waited a couple of minutes, which is fine if he needs to note some items down from the call. After a few minutes, he reaches his head out from behind his monitors and asks me, "Are you here for parts?". I responded "Yes". He then lectures me that I need to "Look him in the eyes if I need assistance with parts", in which I responded, "I thought standing right in front of the parts counter would be good enough." Overall, it was an awful experience and makes me question whether I should be requesting services, buying parts, or buying a vehicle from Birchwood Hyundai in the future. I reported this experience directly to Birchwood Hyundai and was informed that someone would be contacting me. No one ever contacted me, so I am leaving this review now.

Jodi Dodds

I purchased my new Kona from Birchwood Hyundai. I was very happy with my experience. The staff were very friendly, knowledgeable, and accommodating.

Alan Ren

The salesman Patrick Lai is very nice and he did explain all the things clear and precise. He is definitely the best salesman I ever meet in many dealerships. Definitely go find him when you looking for a car in here.

Wayne Lambert

Very good customer service and sales. Very fair and take the time to understand your needs.

Corynn Karalash

Birchwood Hyundai is a great place to buy a car. My sales guy was Noah and he was extremely helpful. Would recommend to anyone looking for a new ride!

Garima Sharma

It was a Great experience ! Our dealer JainSaab was pretty helping !????

Chris Nickelmann

Great team always willing to help

Justin Ozunko

Had great service from Jared McCarthy. Thanks for the new ride. Highly recommended. Contact him for your new ride!

Mary Jane Balala

From sales to service, the staff at Birchwood Hyundai are all friendly, knowledgeable and professional.

Jared McCarthy

great experience, love dealing with the entire staff

Alex Moisan

Amazing service. Highly recommend booking an appointment with Goran. Best car buying experience I've had.

Samantha Horvath

This is very shocking news to hear! The 2016 Tuscan is a fairly new SUV...The dealership should take responsibility for customer safety!

JR

Birchwood Hyundai staff always go over and above. I never have had to wait or identify myself - my vehicle is clean and ready when I arrive for pick up. I know how much I have to pay up front - they are completely transparent. The staff and management are examples of how employees should be and this obviously a well ran business. Even during challenging times with COVID they all positive, professional and cheerful.

Alessio Di Fabrizio

My experience at Birchwood Hyundai was great. In purchasing a car, I dealt with Noah as my sales guy, and he was great. Made it an easy and enjoyable process, was very knowledgeable about the vehicles that peaked my interests and I would recommend him to anyone I know in need of a car.

keven diewert

So my close friend bought a car 2 years ago with warranty that was supposed to get covered incase of an accident , my friend hit a deer and they refused to pay up this is tottally abolishing service how can a company run like this and expect customers to come back , they did not pay him . There were dishonest about it even tho he paid $2500 for that insurance. They were litteraly looking for excuses to not pay . Go to McNaught Cadillac instead never have i ever been dissapointed by thier service

Joann Harvey

Service agents were friendly and fast. Most importantly at this time they followed safe procedures while dropping off the vehicle and picking it up.

Nancy Martin

Our experience was very good and the sales team was very transparent with us throughout our whole experience. I highly recommend Jed marudan on the sales team !

James P

Great team. Very easy to do business with.

Maureen Roy

Really have no complaints. Everything went very well.

Mark Jeninga

Amazing customer service! Special thanks to Brad, our service advisor, for looking after everything and really making us feel comfortable. I'll be taking my vehicle here from now on.

Mohamed Helil

If you're on the market for a new or used vehicle, come see the team at birchwood hyundai. Friendly and Knowledgeable staff are always ready to help.

Dan Ricard

I went in to look at and test drive the new Santa Cruz. I was shown the vehicle and went on a test drive. My questions were answered and no pressure. Very good experience!

Pranav Pal

An excellent dealership with wide range of cars available according to the taste of a person. The sales guy i.e. Jain saab, has been a helping hand in choosing a perfect vehicle kudos to his knowledge and interest about cars. Impressed by his passion of work.!!!!!!!!! Deserving 5 stars

Ryan Espiritu (BrownyBro)

Quick service even after having to order a new tire.

Archetype K6

My family purchased a vehicle from here in 2014, and when I took the vehicle in for a recall they told me the front end needed work. The quote came to around 800$. As a college student this amount of money is not small. I took it to a trusted mechanic at another shop who I have been dealing with for years. They told me that none of the work this location had quoted me was necessary and they wouldn't recommend I do it. I took it to a personal friend who is a mechanic and has been for 12 years for another opinion and he concurred that the work did not need to be done. We purchased the vehicle here and they try to hose me for almost a grand in return. Would not recommend.

Joel McPhail

Can’t speak highly enough of this dealership. Extremely kind staff and wonderful to deal with. Thanks for the amazing service.

Michelle Davidson

As always since I bought my car here 5 years ago, the service was excellent.

Christian Villamor

Verygood Customer Service, Jed marundan is a good guy, he knows everything we ask, overall 10star

Michael Park

Great dealership.

안재윤

As always great people and great service! Thank you!!

Barbara Cooke

Excellent experience, highly reccomend them.

Leslie Koisor

Although my tires could not be replaced at this location... staff were awesome! Tried their best to do everything they could. Really went above & beyond my expectations. I'll be coming to this location for ALL my vehicle needs in the future!

Barry Krause

I have dealt with Birchwood Hyundai on multiple occasions and been given top quality service every time. The sales department led by Michael Park has been exceptional at getting me the vehicle I needed and in service they have been quick to assist with any concerns I have had. Highly recommended.

Jason Kiyan

I had done a ton of shopping around at different brands and dealers before coming to Birchwood. I met alot of sales guys and most left me feeling like I needed a shower after. I went into the showroom today expecting more of the same but ended up leaving after buying a brand new Tucson. I got a great deal with tons of extras. Better than any other dealers were offering. My dealings with the salesman Palvinder and the finance guy Jason went awesome. I will be happy to return here to purchase a new vehicle when it's time to replace the wife's car.

Mohan Lal

Thank you JAIN SAAB

R S

Cameron was great to deal with. Very personable and helped me with my whole experience looking for a new car, I would definitely recommend anyone to deal with Cameron!

Jenna Mol

Always been very helpful and explain everything that needs to be done in a way that I can understand

Viral Singh

Purchased my vehiclehere and i have to say, it's been a couple years but the hospitality from the sales department and the service provided by service advisors are excellent. Everyone welcomes you with a smile. Highly recommend.

Tom Mackinnon

Jared made my car purchase simple & straightforward. He was very helpful, friendly, and went the extra mile to provide me with a great experience. I would highly recommend buying a car from him!

Daniel Dimaray

Bought my Hyundai Elantra N Line from them. Nothing but great things to say about Hyundai's sales team.

Kiran Barn

I got hyundai KONA 2020 from here experience was awsome and i really recommend go and see Palvinder if you looking for new car he is very nice and honest regarding deals .

Leslie Sandney

The service was great. Everyone very friendly and covid precautions were taken. Thank you.

earljamin

took my 2017 Tucson in for warranty service .when i picked it up .there was no discussion on vehicle report . i saw later there was a comment from tech that undertray was broken. that wasn't pointed out to me.I made an appointment to have it fixed as it was dragging on the ground. took the car in. was told it was $670.00 no warranty on that. I balked at that and asked if they would remove it. was told "no can't do it too busy" I said " but I have an appointment for service".... 'No too busy" .Thanks Birchwood.. good to know who"s got your back.

Erin Melissa

Gord was very quick to answer my questions via text and provide the pricing information I requested. The dealership made us very comfortable with their covid protocols as well. Leeto was great at accommodating us when our son was ill and we had to isolate; providing us with documents electronically so the process was not held up. Great and easy experience! We're very happy with our Venue.

bhart khanna

Excellent experience with salesperson Palvinder. He give right advice to everyone according to their budget..

Dana Houle

My husband and I dropped off our 2018 Santa Fe for the service special & had them check a few other things on our vehicle. They called my husband to get the ok to service minor things before doing the work. The guy working at the front service area was a very nice guy, he accommodate us with our requests for payment & pickup as both my husband and I worked all day & they closed at 5. My husband was working in the area so he was able to pick-up the keys before close. Thanks to the staff at Birchwood Hyundai McPhillips for the good service.

Jarnail Singh

Had a great experience buying my first vehicle at Birchwood Hyundai. The salesperson ALKA SAINI was very helpful, she recommended me the vehicle according to my needs, whenever you go to Birchwood Hyundai just ask for ALKA!

Michael Lachance

Just bought my new vehicle from these guys. Excellent experience. Probably my best car purchasing experience.

Caio Andrade

Matt is a terrific seller. He helped us find the car that best suits my needs and my budget, they really provide an outstanding service.

Jess Grant

After you sign your name, no one cares anymore. They made their sale and everyone becomes rude. Not to mention if you need to use your warranty, they bounce you around phone lines and never get back to you.

Debra Amos

An extremely customer centric dealership. Wish that I'd leased my Kona Electric from them. They have been more than fair with me on every visit and super friendly. I would highly recommend them to anyone and everyone.

Dylan Lanford

Trevor at Birchwood Hyundai is a pleasant surprise. Not at all like other car sales people and I'm looking forward to going back to see him in the next few weeks when I'm ready. Whatever I'm comfortable with right Trevor!

Cindy Van Eindhoven

I would give 0 stars. I upgraded my vehiclee less than a year ago and my car has now been in the shop for over month!! No loaner no call no explanation anytime I call I get the run around. I DO NOT recommend this loaction at all. The staff beat around the bush and are not honest!!! DO NOT BUY FROM HERE!! Save yourself the stress and heartache buy some where else!!!

Del M

Just purchased a used car here. Car selection gave us a few options. Salesman was polite and listened to our needs and then presented us options until we found one that we were interested in and almost fit the budget. Negotiations then begun. As can be expected sales Mgr ( another very polite person) had to be involved but this is part of the car purchase process. Negotiations continued until we felt a fair price was being presented to us at which time we signed the purchase agreement. Drive the car home the next day. Experience was quite enjoyable. Definitely go back.

Vishal Verma

Bad car service agent . Don’t know how to talk to a customer????????

Chuck Fagnan-Keller

Friendly staff, great service. A little confusing because of the renovations.

Alice R

I would definitely recommend Patrick if you are thinking to get a new car! He helped me a lot to get my car! He’s so friendly!

BroGenius

Car selection was very nice, the customer service went above and beyond and I really enjoyed my purchase. If you’re going look for Jed!

Lena P

Very good service. Really like Anzelo, he is always polite and ready to help.

Patrick Susi

Birchwood Hyundai exceeded my expectations and showed me the reliability of a dealership. Ask for JED, as my sales person he met all my needs and was very patient with my requests, didn’t feel pushed into anything. Fully satisfied!

Donna Monney

Quick. Efficient. Safe

Ketan Singh

Harshit should be given employee of the decade title

Ted Deb

Our salesperson Gord Workum was professional and knowledgeable. He made the buying experience enjoyable and easy. He helped us select the vehicle that suited our needs and budget.

Yuriy

Excellent service, I got there a new Kona two years ago, so far so good without any issues. Good job guys! Special thanks for Sales Consultant Gord Workum, you are the best ????

Cheryl L Sinclair

Brad in your service area was fantastic. He called and gave me updates on my car and when it was ready to go. Thanks for your excellent service - I will definitely be back to see you all

Steve Chainy

I’ve had my ups and downs with dealerships over the years. I was interested in a pre owned German vehicle which let me to this Hyundai dealership. I must say, Michael Park was a cut above when it comes to service and just overall he’s a really good guy. He’s a guy I can now trust to com back to in the future for vehicle advice.

Katrina Cruz

I recently bought a Hyundai Elantra here. They gave me a great deal for it and the service was great. They handled my papers really well. Their staff were very welcoming and friendly. They weren't the kind of staff that follow you around the parking lot even if you say you're just looking they are also willing to help even after you have finished with your purchase with them. This is a great place to buy a pre-owned or brand new car.

A Roll

I had an excellent experience with Birchwood Hyundai! Noah Dandeneau was great to work with, was very responsive, and went above and beyond with any questions or special requests I had! This is a no hassle, low pressure dealership and I would highly recommend to anyone in the market for a vehicle. Was happy to make a deal with them and would definitely consider them again in the future.

Matthew Graham

Great service Wyatt is a fantastic salesman!!

Michelle Boyce

Excellent, courteous, and friendly service!

Joel Mudrack

I’ve had one experience with Birchwood and it will most certainly be my last. I had a vehicle coming from Alberta to Manitoba and booked an out of province inspection with three days notice. As the appointment was booked, the vehicle was drive from Calgary all the way to Winnipeg. Once the vehicle arrived at this dealership, we were told that they were too busy to be able to fit in the vehicle in and would not make an exception even though it had just driven 13 hours to get there. I’ve been in the automotive industry for 7 years and this is far and away the worst service that I’ve ever seen.

Paul Wiwchar

Great customer service!! Went in there with a problem and questions and their friendly staff was able to help me and explain everything. Keep it up great service!!!

M M

I previously dealt with someone recommended to me at another dealership who gave me his “best price” with an “incredible family and friends discount”. I contacted Goran for a second opinion and - he instantly offered me a lower price than the other dealership did. Needless to say, I decided to buy my car from Goran after admiring his drive to sell and get ME the best price. He was kind, so helpful, and straight-to-the-point. Lots of carsalesman can make you feel stupid or feel annoying for bartering. Not Goran. Thank you for turning my car buying experience from stressful to easy.

Amanda McGowan

My husband and I purchased a pre-owned Santa Fe Sport in 2016 and are very happy with our vehicle. We paid fair market value and were pleased with the dollar amount we recieved for our trade in. The customer service was outstanding in the beginning, however has really gone down over the last while. The warranty on our SUV is set to expire this summer and at our last two service appointments, I indicated we were interested in either purchasing extended warranty or looking to upgrade to a slightly newer vehicle. Both discussions involved the sales department. I was told they would get back to me with a price to extend our warranty as well as some upgrade options so that we could decide which option was best for our family. We haven't heard back from the dealership despite making a few attempts to see what our options are. It's obvious they don't care about the sale or keeping us as customers which is unfortunate because we were really happy with Birchwood Hyundai in the beginning. In talking to others about our recent experience, we are not alone in feeling the customer service at this location has gone downhill over the last while. Not sure if there was a recent change in management or what the explanation is, but we'll be taking our business elsewhere in the future.

MOHAMMAD RAHMAN

Simply Disgusting.Spent dollars and they can’t find the problem.Worst Experience I ever had!!

Gayle

This was my family's 3rd car purchase at McPhillips Hyundai. They bent over backwards for us all three times. We'll be back! Now I have more to add. I went in to the dealership on Saturday because I noticed a paint chip on the hood. Jason & Ian came out to look at it and told me that they will order in the touch up paint pen and when it comes in they will fix it up for me. Gord W. also put my new plates on for me. Everyone from Ian to Gord to Natalie to Jason deserve some recognition.

Pranshu

Hi guys please be aware before buying and I would never recommend birchwood McPhillips in my entire life First of all I was really interested in your Hyundai Kona and then I spoke to one of your dealerships at Birchwood Hyundai at 2420 McPhillips St, Winnipeg, MB R2V 4J6 So when I called in before coming into look at the car I pacifically mentioned to the salesman that I have an international drivers license with Manitoba's letter that I can drive and after that they said no worries come in and have a look at the car and and after making the deal they sent me to there finance manager lee for financing and before signing for credit check I pacifically again mention that I am I have a international drivers license with Manitoba letter and I also mentioned that I don't have a Manitoba photo government issue ID but I have applied for a knowledge test which is within two weeks and I'll get the the learners drivers license within four weeks and I have also applied for Manitoba identification card which again I will receive in four weeks. And then he said no worries we will look into it and after he took my international drivers license and after doing the credit check he told me that he would definitely require a government photo issued Id and when I get the government issued ID give him a call I went to various auto pac for even the blue sleep that Lee mentioned and they said that can only be given after you have passed your knowledge test and after telling again and again that I don’t have any Manitoba government issued ID and these guys said no worries we will figure it out and after doing credit check lee mentioned that he would definitely require ID and according to me it would take four to five weeks and then he said he needs a deposit of 500 dollars to hold the vehicle and he said that deposit is refundable and due to this I went to my friend who works in Toyota and asked him about the id and he issued me the car on my study permit and after that when I made the deal with Toyota two days later lee called me and said to me that he has talked to auto pac and know I can pick up the car but I said I already bought the car because Toyota gave me the car and know the general manager became rude and said he won't refund my deposit of 500 as I am international student 500 dollars is a big amount for me and guy please be aware before buying !!!!!

Shoana Nagel

I've had nothing but good experiences with birchwood hyundai. I was able to get a van for the same price as an SUV and Amanda Louangxay was able to help me out with service costs because my vehicle was sold to me with the a.c. not working. I brought it in and wasn't charged. I couldn't be happier.

Richard Spack

I asked them to look at a concern I had but they did nothing. They did fix one problem after the third trip

M Shah

Always the best

Ronin

I am very impressed with how I was treated at Birchwood Hyundai. Jed helped me and was patient throughout the whole process despite the multiple visits. He was very accommodating to my needs and I felt no pressure at all when coming to a decision. If you are in search for a vehicle, Jed is the person to talk to. You are guaranteed to leave with a smile on your face!

Zach Shrupka

Excellent service. Simply amazing! Had the best interaction with a promising young sales associate named Noah. Super knowledgeable and friendly. Best dealership i’ve been too

Matheu Workum

Gord was great to deal with and made the car buying experience great. I would recommend him.

Hailey Trudeau

Gord is very helpful + professional. i highly reccomend going to him if you are ever in need of a new vehicle!

Roberta Hardisty

I luv the service l got from Gord and Lisa they were very friendly made me feel very comfortable , I'm happy l went there l had a big small on my face when l left there l would give them 100 % good service. ????????

Thomas zekarias

I have been using Birchwood Hyundai for almost 4 years now. Never had any issues with buying and servicing my vehicle.

Luis Victor Carlos

excellent customer service for the lady who assisted and made me feel as a valuable customer ... keep up the good works!

Bradly Taylor

Great buying experience. Gord was very up front and open with the information and helped through the process.

G K

Great place to buy a new or used car. Wide array of used car choices available with low pricing. Friendly staff throughout Sales, Service and Parts. I have purchased twice from Birchwood Hyundai and will certainly continue!

harvey singh

Just got my 2022 Tucson N line from Birchwood hyundai..Very friendly service and i just want to thanks " ALKA SAINI " For helping me out. She is the best. Whenever you go to Birchwood hyundai just ask for Alka ????

Katie Williams

I had a great experience from sales, finance, service, and delivery when purchasing a new vehicle. Everyone was friendly, respectful, answered all of my questions, allowed me time to think about my options, and provided a pressure-free environment.

trent kroeker

I just bought a new car from here. Dealt with an awesome salesman named Gord Workum. Really nice to deal with and no pressure to buy. Great experience. ????

Otto Elkanoa

Thieves with a license ..!!!!

Arsh Aulakh

worse service

Sarah Richter

Great service as always.

Brianna Di Pietro

My mom’s experience at Birchwood Hyundai has been outstanding. She purchased her vehicle 6 years ago from the dealership but was getting car serviced in the southend of the city, as it was closer to our house. In the past year my mom was not impressed with the dealership that was close to our house so decided to go back to birchwood to get her car serviced. She went in for a oil change and Jason from the service department notified her that she needed to do oil consumption tests. For 4 months she went in on a regular basis for her oil consumption test with Jason, who was knowledgeable and kept her informed about her car. Thanks to the oil consumption tests that was recommended by Jason and that she purchased the extended warranty, my mom got a new motor fully covered by hyundai. During getting her motor replaced Jason was able to provide a courtesy vehicle for my mom. My mom highly recommends Birchwood Hyundai and will continue to service all the Hyundai vehicles in our household at this location. Thank you Jason and Birchwood Karen D.

Mary Anderson

I had an excellent experience here! Wyatt was great!

Albert Yanofsky

Service Dept. Customer Service has been outstanding!! Both Edwin and Preston provide excellent customer support!

anniesalv

If I could give 0 stars I would. My car was written off mid-April - luckily I had purchased Gap Protection for Birchwood. I called Birchwood, spoke to Kanwal, and sent all necessary information to him to process my claim on May 13th. I have since been bounced around from Kanwal who ignored my emails and phone calls to Shayna, who presented to be friendly and competent until she also began ignoring my phone calls and text messages and is no longer with the company. I have been waiting 10.5 weeks for the gap protection that I am rightfully owed. For reference, average wait time is 3-4 weeks. I have left messages with different employees nearly every day for a week including GM Tom, and have not received one phone call back. I am completely appalled by this ‘customer service’ and blatant disregard for my reasonable and rightful inquiries as to where my claim is. I continue to have to pay for this loan until I receive my cheque. To say 10.5 weeks is an unacceptable wait time would be a gross understatement.

Derek Westra

It was very difficult to arrange a service appointment. They also informed me that the remote car starter that I paid for with my new vehicle isn't covered under the manufacturer warranty.

Rachel Church

I had a very pleasant experience with salesman Noah. He answered all of my questions and provided excellent customer service. I will definitely recommend him to others!

Emily Whittington

DO NOT go to this dealership. Worst customer service experience I have ever had. Sold me a car hat was not safetied. When I picked it up there was a crack in the bumper along with several other things that were wrong with it. I fought with them for 2 weeks to get it fixed. They treated me extremely poorly because I m a young girl. I have struggled lots with the car ever since buying it. Tried calling them about my warranty and have been trying to get through for 2 weeks. Not a single person has answered their phones or returned any of my voicemails. DO NOT EVER GO HERE. They are a scam and will treat you terribly poorly. Cannot stress enough how poor this entire experience has been for me. I have lost thousands of dollars because of them.

Rita Vargas

Clean, organized, friendly and knowledgeable staff. great dealership.

Darryl S.

Went in for an oil change and noticed they have the winter tire program, for I was shopping around at other Tire stores for quotes and spoke with their service guy - Ray - for an hour and he was very knowledgeable on the various tires for Winter and asked me a few questions about my driving in Winter and then recommended what tires I should get and gave me a quote on their tire & wheel packages, which was way cheaper then what I got from the other places! Needless to say, I will be buying my winter tires through them!

lhoraine aldana

Everyone we talked to in this branch is so nice and accommodating and service is fast. Thank you so much!

Shirley Lefurgey

Jay Dam was our salesman. This was the first time we had looked at a Hyundai vehicle. Jay answered all our questions and went out of his way to serve us and make us feel comfortable. We got a great deal and got what we wanted . Thanks to Jay. I would also like to thank Leeto Francisco for getting us the extra's we wanted. We love our Tucson Thank you once again.

Kelly Klassen

Our entire purchase and service expirience with Birchwood Hyundai has been excellent. Great Team.

Dan Shawna

My vehicle was taken in on time, the services offered were completed.

Paul Ayotte

I had some warranty work being done on my 2020 Elantra, upon receiving parts the vehicle was brought in and repaired in the allocated time, Rebecca was my representative and contact a very polite and informative person, kept me in the loop, and upon completion, the service technician put an explanation of the work performed on the vehicle in layman’s terms making it easy to understand for anyone. Proper care was taken to sanitize the vehicle and it was returned to me clean on the outside as well. I was walked out to my vehicle by Rebecca holding my keys in a clean towel thus removing any concern during today’s trying times of any contamination. Thank you!

Chandler Family

From the moment we walked in everything was first class. Would highly recommend.

Josh Berger

My experience at Birchwood Hyundai was nothing short of exceptional. Noah Dandeneau was a fantastic sales consultant to work with on my goal to purchase a new vehicle. Would highly recommend him to anyone looking for a vehicle upgrade!

Shanaspas12

I purchased a brand new Tucson November 2017, my purchase experience was fine, the vehicle itself was beautiful and a good size for me. I felt a lot of pressure from the finance department and was told I HAD to purchase life insurance on my loan which I now know isn’t mandatory. My first issue was in November 2018 my engine was burning and using my cars oil and a part needed to be replace which took 3 appointments to monitor and fix. I wasn’t impressed with the customer service. March 2019 I notice my car was revving high and didn’t feel right so I made an appointment for the next day and on my way there I broke down on the perimeter hwy. I needed a whole new engine at 50,050km They rented me a car a gave me a 2 week timeline. Which turned into 9 weeks but during those 9 weeks they wouldn’t call and update me unless I left message after message and every time they promised it would be less than a week. Resulting in a lot of extra expenses due to paying the insurance on my SUV and the rental insurance. Also was surprised to see a dirty car waiting to me. Also the service team did not have patience or time to answer any of my questions or concerns until I emailed the manager and finally got responses and answers. I continued to have issues with my oil level. July 2019 another unknown issue after only 7,000km of the new engine the car would turn on but die shortly after. After getting it towed from an hour away they phoned me back and said nothing was wrong with it and would not accept that there is something wrong. When I went to pick it up I asked to have it double checked before I got there which didn’t happen. When I asked if he had time to answer some of my questions about future appointments he told me he didn’t have time and would give me a follow up call which I never received. I also asked to talk to the sales department because I no longer felt safe or wanted my car, and they wouldn’t even show me numbers saying that he “wouldn’t feel comfortable adding more to my loan and burying me in debt” which isn’t his decision to make. I have now traded in the car after barely a year and a half and am overjoyed to be rid of it. When I called to get some information for my trade in it look 3 days and 3 messages before demanding to talk to a live person to get answers. I would never recommend or return to this dealership.

Cynthia menard

Have always been treated respectively. Staff friendly, accommodating and quickly put me at ease. Really appreciate the car wash at the end of the service

vegan girl

I was looking for winter tires for my vehicle, a friend suggested to see Birchwood Hyundai. When I arrived I was directed to the parts department, the staff was extremely knowledgeable and made my winter tire selection very easy. Awesome staff.

jaspreet kaur

Harshit is the best employee there. Very nice guy.

william park

Friendly staff and awesome selection of stock.

Young Ja

It is very disappointing to hear that a friend of mine has been having problems with his 2016 Tuscan and that the dealership will not help this young man fix these major issues with his car. It is scary to know that he is driving a car that is unsafe in these cold conditions on the highway, this dealership needs to fix this now! This is unacceptable...

Unknown Person

I will give only 0 star Very bad experience Don’t ever buy Elantra hyundai I bought a new Elantra 6 months ago and my car also driven only 36300 km And now i am facing engine problem i will give only zero star if its possible And this branch staff is very rude.

Karen Zbrog

Service staff were very friendly and helpful.

Lora-Lee McKay

My first time experience at Birchwood Hyundai was amazing. I am very grateful to have had the chance to have Jed as my salesperson. He was very kind, and helpful through the process of trading in my vehicle and helping me find a vehicle that I wanted for myself. Jed is an amazing sales person and I would recommend him to anyone.

josver viegas

One of, if not, the best Hyundai dealership I've been too. Staff was very knowledgeable in all departments, and everyone greeted me with smiles. Definitely will come back for future services on my vehicle.

Camila Moreno

Goran is an excellent seller. He helped us with the purchase of our car. It took a long time and she stayed even after her shift to make sure everything went well for us. He helped us find the car of our dreams, he took the time to explain the most important features and details. He went out of his way to make sure that all of our requested features were in the car we chose. Amazing service, we were too happy with the result, many thanks to Goran made our dream come true.

Giann Tolentino

Very unprofessional and dishonest. They lack customer service and integrity. Take your business elsewhere . Don't let the 5 star reviews trick you

Cielo Suva

Jed was such an amazing salesman! He is very knowledgeable about the vehicles, and had exceptional customer service skills! Answered all my questions in a very timely manner and communicated well. Birchwood also did a proper job of insuring social distancing measures! Super happy with my purchase of my 2020 Kona!!

Penny Penner

This time around I did not feel like I was dealing with happy staff or even a cordial shuttle driver.

Alka Saini

Great dealership!

Lorelei Cruz

We went to Hyundai Mcphilips because my son is looking for a car and Jed Marundan is the one who entertain us ,he is so accomodating that he gives us all the option in looking for a car, we cant see in him that he's somewhat iritated he always carry that smile in his face ,he really has the potential in being a good salesperson.We walk home happily and my son got a car that he wants with the help of Mr Jed Marundan....Thanks Jed....

Amy Gillert

Easy transaction, happy with my car.

Laisha Montemayor

Excellent service and friendly staff. ????

Roberto Delos Santos

Brought my car Hyundai Elantra 2013 last Oct 18,2018 for repair but it wasn’t done because of my Extended Warranty issue. Apparently I was not registered with the third party insurance FCPP (First Canadian Protection Plan). I called them and my name was not showing. I paid $1715 for this warranty and showed them(Birchwood Hyundai)proof of payment. I was told that they will figure out my Extended Warranty and will give me a call. Made a follow up almost every day thru emails and I’m not getting updates. Imagine the stress and hassle i went through with this knowing I paid my Extended warranty. Obviously the problem is with the dealership. I emailed Hyundai Canada about the issue and finally I got a call from Birchwood Hyundai. It took me close to 2 weeks (Oct 31)before I was able to schedule my car for service. They’ve fixed it. (Nov 5,2018). Then I asked them to give me proof of my new insurance or a policy number and until now I don’t have any. I don’t even know what happened to my former insurance. Lesson: personally I would not recommend to get Extended warranty. Just set aside some money for future fix or repair on your car but if you really want it, make sure you are registered with the third party insurance by calling or emailing them as soon as possible. Get proof! Find a real good dealership that would value customers before and specially after sales.

Boss Bibentyo

Service is usually quick and they always clean my car for free

Shahbaj singh

we bought hyundai elantra 2013 on 28 december,2019 from birchwood hyundai winnipeg (mcphillips). at that time they told us if you found any problem in the car ,do report in 2-3 days. following that the next day, we informed them that the stereo and lock lights do not work properly. They took about 20-25 days for ordering stereo, then they called us and again put in the used stereo. we checked in the parking lot of the agency that stereo is not working properly and same were the lights. Not fixed. They said they will order new stereo but for about a month they did not respond to us. When i went there, they said they got the stereo and gave me next day’s appointment. i went there next day and after wasting my 2 hours they said they received the wrong stereo , it does not match to the car model. now they again said that they will order new one..and for the lock lights, manager said we can not do anything for those. very poor service.

torrin anonsen

Great service

Tea Pea

I had my block heater installed and it was pretty quick. They also gave my car a good cleaning after. The service person Habibul Alam was awesome! ????????????Very courteous as well.. very positive experience.. loved it.

MANJIT SINGH

Hi this is my personal experience with the dealership once you goes to buy a vehicle they are very nice with you but when you bought vehicle from them they are ignoring you so I am not recommend to go there

Kevin Wiebe

BEWARE WHEN DEALING WITH GORAN. He lied in order to pressure me to accept a low value on my trade-in. He told me $3000 was the best they could offer. When I told him I thought I could get $5000 privately, he actually laughed to my face and said "for THAT car!". Very rude. Then proceeded to tell me that no one would offer me a good price because the suspension was shot, so what they were offering was a really good deal I should take. I then took my car to my mechanic because I was worried... only for him to say there was nothing wrong with the suspension. At best Goran was lying, at worst this was attempted fraud to get the deal closed in his favour through dishonesty. Well, I ended up selling my old car within day for $6000 privately on autotrader... I then bought my new car from Focus Hyundai; who were excellent, and I highly recommend. My bad review for Goran is not because he low-balled me (that's just business). My bad review is because he was dishonest and just the type of guy that fits the stereotype of a "used car dealer". AVOID!

laura zacharias

They were rude (service department) and told me they were charging for the diagnostic on my car even though I told them what I needed because I had already taken it somewhere else. Then they called and said there was nothing wrong but I said I knew there was. Finally (a few hours later) they called to say they found the problem and I was right. Go figure. Now I had to pick up my car and return a week later because they had to order the same part I told them to order originally.

Teri

DO NOT use this dealership. They sold my daughter an un-saftied care. She spent her own money to get it looked at by another dealership and when she went back to Mcphillips Hyundai to have the car fixed she had to fight with everyone involved to be heard. They finally agreed to safety her car after she threatened to report them to MPIC. When she received her car back nothing had been fixed!! They are scam artists and take advantage of young women!!

Rick Buchan

Amanda was awesome. Had a smile on her face the entire process. Thank you for all your hard work.

Queenie Baysa

Went on the 4th of September to test drive a car and get pre-approved. Then got my first car on the 7th. Pretty fast! Thanks to everyone who helped me.

ANNETTE ZEGALSKI

From the staff to the awesome car I got to drive away in, my entire experience at Birchwood Hyundai was the best car buying experience I have ever had!

Yodh Jammu

Mr. Jain is doing really tremendous job. He guided me Very well. I approched to so many dealers and car sellers but i was never satisfied with their car deals. Mr. Jain helped me lot. I will say he is best car sales man in Winnipeg.

Jackie Bain

Always a warm friendly greeting, Sales staff helpful. but not pushy. I feel very confident in the service I get on my vehicle. Already looking at my next vehicle from this Dealership. Happy Holidays to all.

Courtney Lawrence

Great service as always! I appreciate the shuttle and carwash, thank you!

J Wayne Joyal

Cameron made the car buying experience very pleasant. He made sure we were completely satisfied with the vehicle and carefully explained all its features and showed us how to set up all the functions that were available.

Melanie Fraser

Ok experience with salesperson. Horrible experience with the "closer" they would not take my no for an answer about extended warranty. I did write letter of complaint and it was "noted" Ian D is the one who "noted" my complaint. It still resounds as the most horrible experience ever in that room. I wonder how many other have had un necessary experience to get over the top pressured. The "finance manager" also was trying to manipulate our choices of our Autopa(Insurance) which was unfounded. We did not pay what he said we would have to pay. I changed to one star for the salesman s he was ok....but otherwise would stay away for ever.

Jono Zantingh

Great staff!! Professional and honest.

Alzy

At first I was pleased with the service I had received from the sales staff. Bought my vehicle and couldn't wait to drive away in it. I was told the few little dings and what not would be fixed before I signed off and picked it up. Eta: one week. Went in signed the paper work and was given a loaner vehicle... That was 3 weeks ago. I've now had 2 payments come out of my bank for a vehicle I haven't even received... I'm more then underwhelmed with what has been going on.

Joe Ray

Very helpful and educated team. Will be coming back!

Azra P

Got me a Mazda 3, it was a very easy and quick process, everyone was kind, and with it being my first vehicle they helped guide me on the next steps in vehicle ownership.

Blair Drabik

I AM IN THE MARKET FOR HYUNDAI A NEW ONE . UNFORTUNATELY THIS PLACE HAS TOO MANY REAL BAD REVIEWS. PLUS I THINK HALF OF THE GOOD ONES ARE BOUGHT. THIS A NEW DEALER TO HAVE THIS KIND OF RATING NO THANKS . PS. WHY DOESNT THE OWNER ADDRESS SOME OF THESE ISSUES INSTEAD DUBOIS.

Kerry-Lynn Grant

Great place to buy a car

Gaurav Chalana

I really like the customer service of Alka Saini as she didn’t only helped me getting the best product for myself but also understood my budget. She is one the best that Birchwood has. I would recommend seeing her for the best possible deals. Amazing service!!!! Cheers!

coco xie

Patrick is really patient and friendly, give me useful suggestions. He can speak 3 languages, sooooo awesome service!

Deb Nolan

We recently purchased a 2014 Santa Fe from Birchwood Hyundai , we were completely satisfied with the excellent service we received . Our salesman was helpful , courteous & knowledgeable . We really enjoyed making this purchase & are really enjoying our new Santa Fe ! Thank you again ! Roy & Deb Nolan

Rw Cccr

Ryan M. is a great sales person. Helped us with our car purchase. Took really long and he stayed even after his shift to make sure everything goes smoothly for us. We saw him several time because we could not get the car we wanted. He did everything to make sure all our requested feature was in the car we came home with. Amazing service. Amazing help.

Trysh Froese

You guys were awesome were awesome with me and my car. Thanks

Cecilia Bautista

I loved everything about the sale of my new Tucson. I never felt intimidated or pressured into buying. The experience felt relaxed; and that ultimately, sold me to them. Noah D. answered every question I asked and was so great to deal with

Jialin Hu

Good service!! We got the lovely car from Patrick! He is very friendly and helpful! He is been very patient for the question and ask. Very Awesome!!

Michaela Miller

Salesman Cameron Dodds went above and beyond, and answered all my questions. I will be recommending to others! Thanks again Cam

Louise Babiniec

We first met Goran when we went "looking" at vehicles in 2017. We were so impressed with his knowledge and great customer service that we decided to buy a Hyundai Sante Fe Sport. When we decided to buy another vehicle in 2019, there was no doubt that we would return to Birchwood Hyundai and see Goran. We decided to purchase an Elantra. We thought it would be best to trade up our vehicle this year with Birchwood Hyundai. Goran is a great person all around. Thank you Goran!!

navreet brar

Help my neighbors with taking there vehicle here for a lower ball joint that has warranted went to pick it up replaced the ball joint and did a 2 wheel alignment refuse to do the better 4 wheel alignment and said that's hyundais warranty

Clint Seys

Took my Tucson in for repairs. Everyone I dealt with was very professional and knowledgeable of my vehicle. I got my vehicle back in a timely fashion and everything was as promised. Great job!!!

Maila Manipon

Good service! Very accommodating

Kim b

If I could give 0 stars I would. I had the most terrible experience with this dealership. I will not go for a Hyundai again.

Dharminder Singh

I purchased 2013 Santa fe sport and its been an year now. It drives perfect and does not have any problems. I am very impressed with their cars reliability. I also referred them to my two friends and they also had great experience. Goran is a great salesman he was very supportive at the time of deal.

Ray Landygo

Best dealership experience ever. My salesperson Gord was great to deal with when I bought my car, and parts and service has consistently lived up to my expectations ever since. Buying and servicing a car can be a hassle, but Birchwood Hyundai has been a great experience all the way. I would highly recommend this dealer.