Reviews of Bayview Toyota (Car Concessionaire)

Whiteshell-Wildlife & More

REPOST- it shows the integrity of this establishment when they flag my review because it’s dead on about this place and it gets taken down! Bayview Toyota you are the laughing stock in the Toyota dealership world! Not sure what to say about this place....I felt like I was in another country asking basic questions and getting the “deer in headlight look” I first asked about ordering a supercharger pulley for a Tacoma...the service lady had NO IDEA WHAT IT WAS? Wouldn’t look on the computer for the part and told me I had to contact mcphillips Toyota to get the part number? Is the Toyota parts system in kenora different from Winnipeg ? I then asked for 5 quarts of oil and a filter....she tells me that they don’t carry synthetic oil ??? How does a Toyota dealership not carry synthetic oil? (Que the twilight zone music) Then brings up 2 different filters and asked “if these look right?” Cause she couldn’t verify what one I needed? I didn’t realize there was such vast spectrum of filters that fit a Tacoma with a 4.0L engine... At this point I was giving the deer in headlights look...said forget it and walked out! Why is this Toyota location so backwards? I’ve owned Toyota’s for 20 years and every other dealership was always able to help me with basic parts...all I can say...this place is an absolute joke and the management should hire people with some knowledge of the field they are working in!

Juddley James

My family and I have bought our last 3 vehicles at Bayview and we'll do the same for our 4th. The sales team are really friendly and knowledgeable and don't pressure you into buying. Also, in my opinion Toyota's are the best deal for your buck on the market

Kate MacIver

I have been a Bayview Toyota customer for 25 years. I have always had the best service from the sales team and service department. I bought my first car there and our family will continue to buy all our cars from them. Super service by Mike and his team.

John Scoular

Very fast and efficient

Andréa J. Campbell

Brought in my 1yr old vehicle for regularly scheduled maintenance, a detail and a couple other things. I forgot to mention the tires were low, but they were visibly low to the naked eye at 35psi instead of 50. Was a miserable job to do myself at -35 at the gas station. Would have been nice if they had noticed and filled them. Not exactly the cheapest place in town to get an oil change.

Ray Legros

Awesome team. Excellent services. Very Knowledgeable. Always been treated with respect . Has never let me down. Just bought my fourth vehicle from Bayview.

Andrew Rowe

Brad, Mike, and everyone there helped me get exactly what I needed. My family and I love our new Rav4 Hybrid! Thanks, Bayview!!!

Sean Hailstone

Recently bought a Toyota Tundra from Mike at Bayview Toyota. The entire experience was professional and courteous right from the start. The transition from trade in to final purchase was very open, honest and hassle free. The staff took care of everything. First couple of experiences with service department have been nothing less than amazing. They even cleaned my vehicle on my first trip. What a great surprise. It was not a difficult decision to buy from Bayview. Its a locally run business that donates back to the community in so many different ways. It pays to support local, and to a great family run business. 5 star rating for service, sales, and overall experience. Get in and see them, you will not be disappointed.

Tish Cramer

Nothing short of amazing! Bayview Toyota in Kenora is da bomb. ????

Jane Miranda

Great service!! They accepted our last minute booking and the customer service was wonderful! Been to this place for the first time but would go back there every time!

Bex

Wonderful experience from start to finish. We were driving to Kenora on our way to pick up a boat when we realized we needed a part for the trailer brakes...we called ahead and this team worked together to get the part installed on the same day, so thankful it all worked out. We wandered around a bit while we were waiting (beautiful location), and upon returning to the dealership we were offered chairs (outside due to covid) and a dog treat for our pup! Many thanks to the Toyota team!!

Jordan A

Shopped around Kenora and the Bayview Sales and service department were the friendliest by far ! Highly recommended!

The Scenic Route

Bottom of the barrel, service manager treats you with contempt, and will go out of their way to make sure you know your existence is an inconvenience.. Their business model is arson, pathetic for a brand build upon longevity and reliability.. Buy a new car or get out, is pretty much the long and short of it.. Avoid. lol, if you put half as much effort in-store as you do at mitigating damaging reviews online you might not have this issue.. took longer to have a brand new battery installed by a tech(warranty requires a tech to install) than it took for y'all to respond to this, and it's after hours.. shoot for the moon

Dan Salhani

Only Toyota dealership between Winnipeg and Thunder Bay. Staff is good and we bought our Tacoma there. They made the buying process painless.

Christopher Hourihan

Great dealership! From staff to sales to service you'll be happy you went to Bayview Toyota. Check them out if you're in the market for something new!

Richard Williams

Think twice before having your vehicle serviced at Bayview Toyota in Kenora. What do you think was I taken advantage of? Should I have had to pay for the service? On a recent trip I had the “oil light” indicator light up on my Sienna. Pulling over immediately I could smell burning oil and on inspection found there was a steady oil leak. I called Toyota Roadside Assistance, who were very friendly and helpful, and had the van towed to Bayview Toyota. As it was Sunday I left the van at the night drop-off and would follow up the next day. After not hearing back, I called Bayview Toyota late Monday afternoon. They said it was “in line” to be repaired and was informed the leak was related to a recall due to the engine oil cooler pipe. The following day I was contacted that my van was ready for pickup. After driving back to Kenora from Winnipeg, I went to the service area and was informed there was a charge of over $100 for oil, inspection, and cleaning supplies. After explaining to the service manager that I felt there should be no charge as this was due to a recall, I was informed that these are the charges I am responsible for. I explained the recall indicated there would be no charge for the repair. He did agree to remove the inspection and cleaning supply charges but was left with the oil charges to which I was told to talk to my home dealership about. This is the information found on the “Limited Service Campaign” “Vehicles can exhibit oil leaks due to a variety of reasons which may not be related to the Engine Oil Cooler Pipe. If your vehicle exhibits an oil leak, Toyota, at no cost to you, will inspect the vehicle to determine if it is related to the Engine Oil Cooler Pipe” And “If you have previously paid to have the repair performed on your vehicle due to this specific condition, please contact your Toyota dealership for reimbursement consideration.” I was aware of the recall but my dealership said I could wait until my next oil change to have the recall service performed. So what do you think was I taken advantage of? Should I have had to pay for the service?

Alyssa Bailey

The staff are all very friendly, accommodating, and professional. They've done a great job providing a safe environment that's also accessible during the pandemic. Very impressed with their customer service.

Mateusz Gren

Whereas majority of the staff is very knowledgeable and polite I was stuck getting a ride back by service advisor Wendell Alcock who was very disrespectful towards my coworkers thus family, stating that "the worse possible people in that place of work, are the ones working there" It took a lot for me to bite my tongue as there was another customer getting a ride as well. I will drive to a Winnipeg dealership instead, thanks but no thanks..

Stephanie Rivers

Service has been great and responses are prompt.

Jeff Richards

We have had excellent service since buying our Highlander, dealing with all departments at Bayview. The service department has gone the extra mile to make sure we know what is going on with our vehicle every step of the way. The work is done quickly and professionally ensuring that everything is done correctly, we have never had to go back for any issue, or a new issue associated with an old one. Our next vehicle will be definitely be bought here as we feel appreciated and enjoy dealing with all the staff.

Alo White

Expensive. Might as well keep go to Manitoba.

Sean Mckie

I have bought my last 3 vehicles from Bayview, no need to shop around, staff is super knowledgable and friendly. The service department is always fantastic.

Natasha Devins

Excellent friendly customer service.

Alcock Lake

I needed a part.. on a Saturday.. but the parts Dept is closed on the weekends... Seriously... If you have a parts Dept have them opened when peeps that work on their Toyotas are off.. like the weekends.. what's the point.. so off to Canadian tire I went!

Lori Lafreniere

Since buying my first Toyota at Bayview, I have always been impressed with their service. Mike and Brad are amazing to deal with and with their product knowledge, they helped me find a vehicle that meets my needs. Rod and Wendell in the service department are also great. When taking my car in to get serviced, they always work around my schedule to fit me in. I highly recommend Bayview Toyota if you're in the market for a new vehicle.

ken perrett

Very professional Very friendly

Brian Davidson

I highly recommend Bayview Toyota as the next place to buy a car or truck. Sales and service are excellent. Our family current have three Toyota’s that are on the road today. All purchased from Bayview and all are very reliable and dependable. Keep up the great work Bayview!!

Harry Boychuk

Provided prompt service to my problem

Delaney Heatherington

Bayview has great sales and service staff. Everyone is knowledgeable and I absolutely love the Rav4 that Brad sold me. Will definitely buy from here again in the future.

cynthia kelly

Always friendly!

Scott Kempenich

My wife and I were looking for a vehicle that can handle a lot of gravel and ice road conditions and Morgan was awesome helping us find the perfect 4Runner. We will be back when we are looking for a truck upgrade soon!

John McDougall

This dealership rocks......whether it is sales or service they are the best!! We have dealt with lots of dealers and Bayview Toyota continues to provide us with the best overall experience. Thank you to the staff and management of Bayview.....keep it up.

gailanne Christmas

Curtious

J.D. Blazek

A big shout out to the group at Bayview Toyota! They have always gone above and beyond. I'm pretty sure this is just how they do things. Thank you all!

Jesse Csuzdi

Friendly and professional staff. Bought my truck from Morgan and even two years later she still checks in with me to make sure I’m happy.

Shelley Johnson

Always a pleasure to deal with. Special thanks to the service team. Love my Rav4.

Kathy Parenteau

I can’t say enough about Bayview Toyota, both the sales as well as the service. They go beyond what any other dealership has ever done or have attempted to do. I feel like family when I walk in there. As we are a family of four, we all drive Toyota’s and they have all come from Bayview Toyota. I never look anywhere else, because there is never a reason to....best in the business. Glad I am part of their Toyota family!

Kim Morrison

Thanks Morgan for helping me find my new ride! Tacoma Sport TRD 4x4

Sarah Longe

BEST experience EVER! Mike and his crew were welcoming and super friendly! A painless purchase of a new to me Venza! (I love my mom mobile!) As well I’m forever grateful for Rod in the service department for his prompt, friendly service and advice! Thanks Bayview! HUGE FAN!

Denis Caron

Morgan Potvin, in sales was incredibly amazing and went beyond anything we have experienced. Morgan's friendly, caring, remarkable personality and unbelievable knowledge left us so happy with our decision in buying 3 brand new Rav 4's all at once. The Rav 4 XL, Rav 4 XLE, Rav 4 trail. The service from Rod was excellent and so much appreciated. A great big thank you to Bayview Toyota.

Matt Pachal

What a amazing staff,they go above and beyond and be in the watch for taco tuesdays one day in the future ????

Travis Young

Bayview Toyota is the gold standard in the automobile business. The staff is extremely professional, knowledgeable and polite. Save yourself the hassle and give Bayview a call today!

Nicole Runge

We had such a great experience shopping at the Kenora Toyota dealership. Morgan was such an amazing sales representative. She was quick with her replies, upfront and honest. She was very welcoming and warm to deal with. I never felt like I was being tricked, taken advantage of or sold something I didn't understand. The rest of the staff was very helpful as well from financing to the service department. It felt like home shopping here. I highly recommend shopping here and this product. We are very happy. Thank you again for the great experience!

Kylee J

Amazing staff and management that always go above and beyond! Bayview toyota is the only dealership I ever recommend for anything and everything.

cole kaemingh

We just purchased a new Highlander last week. I had narrowed the search down to a few different makes and models, and after going in and speaking with the sales staff, it made my decision much easier. Nice, easy, hassle free deal. I would not hesitate to recommend Bayview to friends or family.

Sharon S

Called there from out of town to book an oil change and was told they don’t make appointments for oil changes???? You drop off and they get to it when they get to it. Seriously? Won’t even accommodate a mom with kids so I don’t have to travel there and find a way to entertain my kids while I wait. Ridiculous!

Eric Lovas

Mike Dingwall has always gone the extra mile to help me get what I needed Morgan is an amazing sales woman to deal with. I have both leased and purchased vehicles from her and she DEFINITELY went above and beyond for me.

Peter Foucher

We are always happy with the service at Bayview.

Alain Vallee

Nice people that do awesome job.

Daniel Young

Sales: The Sales Department has never been anything but outstanding and accommodating. They have been helpful, knowledgeable and always tried to make their customers happy.In fact I have purchased 3 different brand new Toyota's at this location in my fleet of 5 Toyotas. Service: After several experiences with these guys I must say it was some of the worst human interaction with a business I have ever had. The service guys generally act grumpy, get mad if you question them, always complain that they are too busy, check your car in before lunch and then leave (even when they know you're in a rush and waiting right there). Today topped the cake for me. I phoned them yesterday to ask if I can bring in my Venza to have the light bulb changed. They said sure, they would squeeze me in. I took my Venza there (more than a two hour drive) to get the headlight changed (HID lights are not supposed to be changed by the operator according to manual). They took my car in for 45 minutes then drove it out of the shop unfixed. They told me the bill is for .9 hrs (impossible to work 50 minutes in a 45 minute time frame). Not to mention I was there the whole time and 10 minutes of the time the car was int he parking lot, when i checked into the shop nobody was looking at it). After 45 minutes they retired the car to say that I need a new lightbulb... that it will cost $300 to order and they don't have one in stock. I have no idea what they did for 45 minutes to determine I need a new headlight since I brought it to them saying "I need a new headlight". They change the $0.50 fuse which I already told them I changed and it keeps blowing because the light is blown. So in effect, they took 45 minutes of my life (plus 4 hrs of driving , 2 there and 2 back) to tell me i need a new lightbulb, which is what I told them to change int he first place. Then they give me a bill for $121.25 to tell me exactly what I already knew when I dropped it off without actually fixing the reason I brought it there. This is fraudulent in my opinion. They billed me for 50 minutes when checking the headlight and fuse is a 5-10 minute job for anyone. Second they could have saved me the bother when I called by saying something like, "oh, we don't stock those headlights". This is nothing more than highway robbery. I am so disgruntled I do not plan to return to this dealer ever. My apologies to the sales department, you do a good job... but the service department stinks

adventures with wahly

We recently made the switch to Toyota. Mike was beyond helpful while helping us choose a vehicle and walked us through the whole process. The staff in each department are friendly and helpful! I have recommended to all of our family and friends to make the switch to Bayview!

Brad Houlden

Mike and all the staff have been great to work with from selecting our vehicles to the ongoing service. When it came time for our daughter to purchase her first vehicle, she also went there and they have provided the same great level of service to her. Thanks to Mike and the entire team at Bayview.

Ryan Davidson

Bought a used car here a couple months ago. Staff was very friendly and they do a great job in assisting customers. Very happy with my experiences here.

Adam Johnston

From booking a test drive to purchasing my vehicle, it was nothing short of a great experience. The sales staff was friendly and knowledgeable and got me into the truck that was the perfect fit for me. They made trading in my old vehicle easy and painless and had me smiling in a beautiful new truck as I left the lot. Since my vehicle purchase I've ordered a few add-ons and have had my truck serviced a couple times and it's left me with nothing but endless gratitude for the service and parts department. I've never had an issue getting anything ordered: command start, new tires, tonneau cover, new rims, etc. Everything has been quick, installed properly and at my convenience. From Management down, I have nothing but great things to say about Bayview Toyota. I'm glad I walked on to the lot and drove away with a great vehicle. I highly recommend this dealership. ????

MORGAN BRUSHING

100%. NICE TO BE BACK.

Sarah Minor

Our family has had nothing but positive experiences with the team at Bayview! Having had a few vehicles from here they have always taken care of us from sales to service and even a detail in between when the kids and dogs came into the picture. Highly recommend a visit to Mike and Brad and Rod and Wendell!

Pat Johnson

Way to go Bayview! Great sales team and the service dept is top notch. Highly recommend this dealership

Rob Nutley

Bayview Toyota offers exceptional service in both sales and service. Their team are friendly, polite and very professional. Doesn’t get any better than this! Well done Bayview!!

Patricia Morgan

Best place to buy vehicle!

Chris Savoyard

Another excellent experience with Bayview Toyota in kenora. Had my vehicle serviced and things went as smooth as usual. The staff there is always polite and knowledgeable, Brad Hughes provided me with top notch service and customer care. Thanks again!