Reviews of Mario's Towing Ltd (Car Concessionaire)

Bish Kek

By far the worst customer service! They just want your money. No stars for them ???????????????????? Reply: As far as I know I haven't got a ticket nor I got towed so I'm not sure about that cool story is about but thanks for your advice. However if you like to know the reason for my review I would gladly share it and would also appreciate if you could take responsibility for the damage that were caused by Marios towing to my flat deck truck during a tow. I've called the office many times and I was promised a call back to solve this issue many times and so far nothing. You guys are just ignoring and for some reason not willing to go forward and accept responsibility for the mistake that was made by you. Hence my review, that after I paid the premium price for premium service I get damaged equipment in return and not a word back from you yet.

Sherry Hanson

I am always Leary of being towed because of a horrible past experience from saybian towing in Osoyoos but Chris from Marios Towing restored my faith entirely. He drove respectfully, was kind, courteous and great conversationalist. Can't …

Mental Stigma

Awesome staff! Manager really helped me out in a difficult situation and was very compassionate. Hard to find such a warm hearted business. Thank you Mario's!

Natasha Beaulieu

They're a totally fine company, EXCEPT they take full advantage of people who cannot afford to pay outrageous prices to get their vehicles out of their impound lot. I have had over a handful of vehicles in their lot and have spent thousands of dollars in storage fees due my own recognizance yes, BUT not once have they agreed to discount my invoice or work with me on a payment plan so as to allow me a way to get my vehicle back so that I can function as a normal part of society. It's like the RCMP AND THE TOW COMPANY'S work as a team to make it impossible for people who have a criminal record or a less desirable history to move forward. These kinda hurdles are what keep the petty thief, the drug addict, the credit card frauder or the chronic drunk spinning in their circle of misery. So my opinion may be jaded, but rightfully so....

Roland Martwig

Last winter i was stranded, stuck in the snow on an off road steep hill with a chained up 63 ton Super-B and Marios came and rescued me. Thanks guys...

Thoughts From a Mom on the Frontline

We needed a tow tonight in horrible inclement weather. Nick and Don showed up promptly and gave us 5 star service. They were kind, courteous and very professional. Wholeheartedly recommend this family owned business. Thanks guys for making a bad night much better. H. Dyke

Brian Yates

It reminded me of that show lizard lick towing. Very unprofessional company. Damaged my vehicle and they say it was like that. Have an appointment for a complete examination this week. From the looks of my bumper it seems like more is wrong. I mention that they should have a flat deck but the driver assured me he could tow it. He told me this is how he tows Lamborghini and ferrari. I wouldn't recommend these guys to know one. In Alberta your doors would have already been shut. Plus when I said I'm from ab they said you guys are known for fraud . If I could have put - star you would have got it. Brian

Michelle

Thank-you Dave for helping us out of a jam today! So much appreciated. Thank-you for getting the car out of the garage for us and thank-you for taking the time to make sure you towed it to the right place. You made it all go smoothly. Highly recommend Mario's Towing!

Sonja Petroff (Soso Bean)

They were on time when I booked to have them move a car for us and it wasn’t as pricey as I thought it was going to be the guy was very friendly and took care of his customers thank you

Paul Kofluk

Very unpleasant experience Very rude

Peyton Clarke

Mario’s is a over all terrible towing company. The first tow I got from them they broke my mirror off and tried to put it in the previous damages. Two years ago they towed my car in first gear, destroyed the engine and exploded my radiator. …

Orion Mengistu

Mario's Towing is the best long distance Vehicle transportation Towing company I’m very impressed with the level of service very friendly ,reasonable pricing and fast delivery I will defiantly use their service again

56kFreak

EDIT* Was told a vehicle was “on hand” wasn’t available when I arrived, damage to the vehicle was not described on call prior to showing up, unreal pricing charge for “storage” for nearly a week when only that day was informed it was on …

Eric Trist

Very unprofessional crew. Not recommended at all. Avoid these guys unless absolutely necessary.

Red Dawg Transportation Services Inc.

Bit slow but most helpful. Thx Terry

Lynn Bastian

A friend rolled his commercial truck and Mario’s showed up. The driver Shawn was very friendly and helpful, explained what was going to be needed to ensure a safe recovery.

Jonathan Emery

Useless. Cant show up prepared for a simple job. What kind of tow truck doesn't have enough chains for there truck. Terrible planning on management end. Please learn from this. Edit cause I can't respond directly. Scharf Rd Westbank BC Sunday January 5th it was called in via dodge roadside assistance

Landra Kulyk

I dont care for Mario's towing they are crooks .

Agatino Fortunato

Fantastic team. Quik and professional. Being from the us we had no one to call we knew. They helped no issue! Thanks guys

Brenda Adams

They have always been fair with me

Daniel mukono

From calling in and speaking with their customer service reps you can tell right away that Mario's towing isn't out to judge or take advantage of your situation but rather help. Especially after dealing with a police officer who didn't show a lack of care of concern for my situation I can honestly say it was a refreshing dealing with Mario's towing. Understanding, competence and empathy are things that can go a long way and they're a great example of this. Thanks to everyone on the Mario's Towing team for showing that not everyone is out to get you!

Willow Burke

Got into a car accident, when I was being towed from the scene of the accident the Mario's driver told me the car would be a write off and ICBC would need to assess it. I asked him when I could pick the car up and he said "we will call you once ICBC assesses it" This was totally false information given to be my your employee. Two weeks later, I finally call to find the snarky woman at the front desk laughing at me saying "sweetheart, we have been charging you for everyday you car is here" (VERY condescending) 900$ just to hold my car in the their impound lot. I needed to sell my only other vehicle I had at the time to make this payment. I lost my job. They had zero sympathy and in fact, laughed at me. Finally got my car home. Would have had a close friend or family member tow it instead had I known that they had given me false information and that I would need to sell my belongings in order to pay for this TERRIBLE service. Seriously, I warn anybody who is thinking of using Mario's TO NOT. The people who work at this company are so rude, you will literally cry. Not to mention the fact that you will need to take out a second mortgage on your house to pay for their dishonest service. Sickening.

Liam Tapsell

They responded quickly and very helpful and friendly, but they still took my car so it's hard to say it was a positive experience

Dianne Honeyman

She did great helping get back into my vehicle which is a challenge more than most to get in to!!

L. Best

Excellent business. Dealt with a fella named Craig who organized my truck being transferred from Fort St James to Sechelt. Very punctual and professional. I would definitely use this company again. Top notch service.

Robson Liu

Had the greatest experience with these guys. very professional, everything arrived safe and sound. They are the best towing company I have experienced

sydney Platz

Amazing service, friendly and knowledgeable staff. I have dealt with Mario’s several times and I am always happy with the service. From having my car towed, accident on the connector and locking my keys in the car, the staff have been helpful and pleasant to deal with. By far the best service in town!

Brock Ferens

Expensive, have dealt with them on numerous occasions. Recommend Green & White company on Rutland.

richelle de medeiros

Always very helpful, I had left my wallet in the house so after pulling out of garage I ran inside and while inside for 2 minutes my dog somehow had locked the door for me to get in, I called Mario's and they where there in less 20 minutes and to boot they had a bag of dog treats ???? so kind, and very fast!

Yuri Grozenok

Thank you for helping out today. After I called they sent a driver right away. Bill came out in 2 minutes (literally - must have been just around), tried to revive the battery, pushed my big truck away from traffic with his hands, and advised the possible problem. Even though they could not tow my truck because of the size and bigger truck not available right away, I appreciate their help. I ended up finding help elsewhere quicker but I still appreciate their help and the fact they didn't even charge me even though I offered dispatch to pay for their time. Thank you!

Norm Letnick

On my way to big white Monday two cars spun out at the same spot close to Gem Lake, mine was one of them. Both cars ended in the snow embankment across the road with mine being the deepest. Luckily thanks to some good Sams the other car was …

Justin Sward

It took 4or 5 phn calls before they could confirm that my windows in my truck were rolled up in their lot, kind of a pain in the a$$!!!

Nico Salvati

How convenient that you can't find me in your system. I have a $179 ticket from you guys stating otherwise

Leen AlOmari

Worse towing company. I will never call them again and never recommend them to anyone. I called them at 6PM and said they would be there 45 minutes max. When I called them at 7:45PM , they said they will be another 45 minutes and then asked me the location of my car!!!!!! when I had already told them the first time when they said they would be there 45 minutes max. They did not get to my car till 9:30PM , they had already taken my credit card number, or else I would have called another place. Such an inconvenience, and very poop communication skills. The receptionist was terrible. She definitely was not qualified to speak to people. I should have known when the rating on google was 2.5! Never again.

Travis Walken

VERY PLEASED! Customer service is hard to come by nowadays. I recently had a problem with my car and the manufacturer roadside assistance put me in line with Mario's. The gal on the phone was great. Very pleasant. I was stuck on the side of the Coquihalla, they gave me some pointers and eventually I got myself going without them. Gentleman followed up, also very cordial, and polite. I was impressed. Thanks guys!

Purple Angel

If u need a tow long distance this is the place to call. They have a few locations in places across the Kootenay /Okanagan area & can give a discount if they are sending a truck from your area to another near your destination.

Keelan Lightfoot

Broke down not far from home, gave Mario’s a call. They came much quicker than they said it would take. Great service. The driver was friendly and took time to unload the vehicle in an awkward spot in my driveway, and the price was very reasonable. I do have one complaint: their hold music leaves something to be desired. I think their IT guy needs a raise.

Rowrowyy Rai

Really rude and worst service from up front woman !

Rob Siddon

A big shout out to Chris who recovered my truck after a near roll over on icy roads. Chris was super professional and made sure he took the best approach to keep my truck safe in very icy conditions.

Mari Dzus

OUR EXPERIENCE with Mario's Towing Kelowna ... was a positive one. They gave us an accurate ball park figure of the cost and time of arrival. The service was fast and courteous. We would use their service again if the need arose ... Thank you!

Neli Naydenova

We were carrying heavy stuff inside from our visitor parking to our apartment and forgot to bring our visitor park pass out so our car was gone within an hour. When we went to pay the HUGE fee and pick it up first thing next morning the office just took our keys and disappeared without telling us anything. We waited around for half an hour without knowing what’s going on. What a waste of time. Then another person has to drive your car back to you, it’s COVID for let me drive my own car back from the yard?

Tina Ferguson

These guys are awesome. Remember they want to go home at the end of their shift too. Slow down and move over.

Kendall Banman

Good service. Nice driver. Good value.

Lord Ryan

Mario's helped us move a non-running vehicle from BC to AB. The cost was reasonable and the pick-up / drop-off scheduling right on target. Special thanks to Craig for organizing and keeping us in the loop on both ends through the whole process. And to Bob for delivering and then taking the time to help get the car rolled to its final parking spot. I would strongly recommend Mario's for your towing needs and would not hesitate to use their services again in the future.

Alexis Levi

Truck decided to lock itself while I was scraping off the windshield so I had to call Mario's at 3:30 in the morning, the dispatcher was very understanding and efficient. The driver who got to me was very nice and got to my location very quickly, can't imagine why you guys have so many bad ratings but you've got a good one from me. Thank you so much!

CDN Express Transportation

Last month, this company towed my semi-truck and the price they asked for was a DAYLIGHT ROBBERY!!! The day after, I needed another towing for my truck so I called a different …

Corey Hilton

Thought I had an electrical issue and called for a tow. Troy showed up early and although I already tried jumping it, he tried his booster which worked. Had to replace the battery due to the hot weather, but he saved me the tow fee as well as a whole lot of time. Appreciate the quality of service and I will use them again if necessary.

Aria Salari

Totally unprofessional staff. My car was towed, and I inquired about the specifics of the charges that I had to pay. Their representative on the phone gave me a different total than in-person. The person behind the counter did not wear a mask and cursed while I was waiting. It's like they know their robbing people and are acting accordingly.

Dylan

Spun out and went down a 30ft slope near Hope, Art and Shaunda fortunately showed up not long after and picked me up. Absolutely wonderful people, they, with their handful of coworkers like John pulled me out with the two people who also wiped out before me in the pretty much the same spot. They fixed my severed battery cable (and also managed to knock out another problem I had with my truck that was not associated with the accident) and only charged me for the recovery and associated expenses. I would recommend them and their company to literally anyone and will be saving Mario's number to my phone in the event I ever get stuck up that way again. Truly Tow Truck drivers are the unsung heroes of Canada.

ladylantana

Initial call to dispatch they seemed reluctant to give me pricing for an off road tow. However I'm glad I called back for the tow. Fern was friendly and professional. She kept me informed about seized bolts on the drivetrain and was very careful with my van on the rough road. She made a stressful day better with her great attitude. Thanks.

Avery Benner

We ended up in a bit of a pile up in McKinely Beach, I got out of the collision but risked sliding down the road. Troy was excellent and I was at no point concerned. He is a very professional driver and I was always feeling safe as he towed my truck!

George Harris

These people were using my welder that was in my truck and used up all my wire and argon. They also broke the prong off of my plug. They denied it all, but my welder was taken out of my truck and was in there workshop when I picked it up. They refused to take responsibility. They were very rude to me. They think that they can do anything they want because they tow for the RCMP. They are the worst tow company I have ever dealt with. Do not call them for any reason.

Sam C.

My car was taken to Mario's recently and was deemed a write-off. Mario's towing showed up to the accident quickly and took my car, and the man that towed it was very helpful in explaining how the whole towing/icbc thing works. Every time I talked to them on the phone they were very friendly, and friendly when I went into the office. The man working in the lot even helped me carry my items out to my new car. You can't take any photos which is a bit of a bummer but I'm sure there is a reason. The only downside is I think that there were a few items missing from my vehicle... nothing large and nothing over $15.00 but still a little strange. Regardless, their service was excellent and I would use them again! ***And they will tell you every single time you talk to them that you can't collect your things from your vehicle if you are wearing sandals... so don't do it.

Steven Wylie

Shawn the heavy tow operator is excellent. Called for a tow and he showed up right away. Very professional and skilled at what he does.

Oniel Wilson

Your assumptions are grossly incorrect. I called the company and the dispatcher made it seem as if I was a bother. I'm very reluctant to use the services your company provide. Secondly, why wouldn't you reach out and ask why such a low rating before jumping to your assumptions? Kinda shows the culture at your company. Thank you for confirming my rating choice.

Bobby Kennedy

Marios towing is one of the best towing companies I've ever worked with. They were very timely and efficient on both times I needed their services. Management was extremely helpful and knowing That they are family owned company made them an easy choice to call in the future.

Matt Dynes

Can’t remember the guys name but this dude picked up my trailer all the way in beaverdell gave us a ride to the hotel and then went back and got our tractor. Great timing considering where we were professional and polite and to top it off he knew what he was doing. Highly recommend this company and wish I knew his name to give him a shout out

Peter H

So I was caught in Princeton Dec 20 during the storm and managed to get my tractor trailer stuck in the snow. I called Mario's Princeton and talked to a really nice lady who gave me the actual Dispatch number. Called Dispatch and talked to another great lady who told me it would be 2-3 hours which I thought was quick. 2.5 hours later a guy shows up in a 1 ton (keep in ind i was in a tractor and 53' Trailer) to pull me out. no lie.... he pulled me out!!! The rate was sooo reasonable. I wish I had paid better attention to your names so I could thank you each personally but thank you for great service and for getting me out of the snow so I could go home.... Peter Hodgkinson / Tom-Mark Transport

Shayna Lawrie

Such a great company! I am so appreciative for their work, helping at various events around Kelowna. Towing vehicles from our event sites are a crucial part of a successful day - and I am so thankful for the reliable service from the whole Mario's team!

Nindr Bhatti

Hi ### I have experience this company and quick service the guy name chris ## very good person and excellent work and honest person I give him 5 star ⭐️ thank you

john bowers

Lady working at the front was rude and ignorant. I've been to more then a few different tow yards and she takes the crown for worst service!!!!

Dianna Fitzgerald

Quick service, there within 60 minutes at most, helpful staff and drivers that often go the extra mile

Kevin Delaney (Europro Autohaus)

Nick and the staff did a really great job stepping up to the plate to cover some damages that were suspected to have been done on a tow for one of our customers. Mario's tows cars to our business on a regular basis and this is the first time we have had any issue with services and they really made sure to take care of the issue. Our customer was very happy with the outcome as were we :)

Dead Hampton Lives

At the very least this business could have moderately couteous reception staff. Given the stress usually involved in towing a vehicle

cody borden

I have called marios towing on 2 seperate occasions now and have received beyond exceptional service, you guys are doing it right! Shout out to Jason, the driver who has provided great service both times, you da bomb, this mans deserves a raise!!!!!!! Kelowna location!

Ryan Haines

Great staff,very professional!

Leggomyeggo 42

Towed my Moms Jeep from Visitor parking @8pm while she was visiting and told me there's no way to get it back till 10am the next day. Clearly they are capable of operating the towtrucks 24/7. But too inconsiderate to let people have their …

Darla Nicole

Just wanted to write a quick review in regards to the service I received from Matt about a week ago. I cannot express my gratitude for this wonderful employee enough! Matt was kind enough to spend more than an hour with me fixing my truck in the pouring rain. He REALLY went above and beyond what his duties were and I appreciate it more than words can say. Thank you Matt and kudos to Marios Towing for having such dedicated staff working for their company :)

Jesse Ferguson

Unblocked my car doors quickly and curiosity!

Mohammed Al Maskari

Had a great experience with them after a crash. The receptionists were really helpful and patient despite my ignorance Edit: I was just going through the reviews and man whoever is replying to the reviews is unbelievably rude

Paul Ducharme

Polite, business like, gave options and alternartives!

Chris Holmes

Got stuck in the snow. Gave them a call, operator was really pleasant and gave a realistic time of arrival. Driver showed up quite promptly considering the insanity that was going on here in west kelowna. Driver was also very nice and personable. Cost was actually below what I had expected to pay. Would highly recommend.

Crystal Friesen

My truck broke down and they came quickly and helped me so much even took a look to see if they could figure out what was wrong for me and not bad prices!

Tamara Collins

I was so happy with the service I received from Rob today, he was fast efficient and compassionate for the situation I found myself in . I highly recommend their service and would definitely use Mario’s again Thanks again Rob Customer at Knox mountain

Kevin Gaetz

They don't return calls for long distance auto shipping.

Zakaria El Azzouzi

I would rate this with more than 5 stars if I could. Spot on KESH, he was really helpful for the second time when I needed a jumpstart, he was on time , professional, and smoothly did the job with a smile Mario’s, Kesh thanks a bunch :)

Patrick Ng

Late last week I had to send my Tesla to get some servicing in Vancouver. Mario’s Towing was their preferred towing company for vehicles in the Central Okanagan. Their service and support was amazing right from the beginning. They were …

Erin Parisien

Thanks for your professionalism! Made a bad situation much easier to get through! Gratefully David and Erin

Cora Marie

So unprofessional! Very insensitive. If it was my choice I wouldn't even give them a star! This guy was so rude and disrespectful! I recorded the whole thing. I was at the hospital for chest pain. I parked in a tow away zone, which I know was wrong. I just wanted to see a doctor ASAP and was more focused on that. I looked outside and seen the Mario's tow truck and went to my car. I had let them know I was there for an emergency and what there was that I could do to prevent losing my car. The only option i got was to pay by credit card or cash. I sat in my car crying asking what else I could do. He then lifted my car up with me inside with my door open. I stayed there an asked my friend to run inside and grab some cash. Even after I had the cash he proceeded to be disrespectful and insensitive and still threatened to take my car.. I have video of this all! Never call Mario's 100%

Peter K

Matt came and picked up my lowered car with a flat bed. He took extreme care an attention to ensure that nothing gets scratched or damaged during the tow. I cannot thank Matt enough for the service and thank you Mario’s!

James Pennell

Was in an accident while traveling through Kelowna they had truck, trailer, and scene clear withing 35min 5* Service for sure!!

Chris Gordon

Super friendly service! I had my 62 Pontiac towed today by Bill. He arrived early and got my motor-less car on the flat-deck no problem. At the other end he was very willing to help us push the car into the storage bay. Very friendly and professional. The woman I spoke to on the phone to set up the time was equally friendly and professional. So often tow company employees are rude, grouchy and full of attitude- not at all the case with Mario's. Altogether a very positive (and not crazy expensive) tow experience. I will not hesitate to call them in the future. Great job, Bill!!!

Chris Oneill

They came unlocked my friends car cause she locked keys in car with her baby inside. They showed up in 15 min and didn't charge us a thing. And we didn't have BCAA so they did it for free. Incredible

Dennis Radford

I had driven the wheels off my large van. The rear left dually sheared off all my studs. Scott the operator loaded me up and drove 135 k home. When we got home the trick was to off load the van without wheels and not damage it anymore. This guy was the gentle giant and with great finise and knowledge he blocked the hub with a timber and with much maneuvering off loaded my van without a scratch. Great job Scott!!!

Andrew Van Dokkumburg

Refused to come help a broken down traveller because they were less than 10 km out of their zone. This company does not care about helping people. To respond to your response - I CLEARLY stated to two separate Mario Towing employees that the towing company you recommended was closed the day I called. The response I got was "I am sorry, you are outside of our service area". This is the single worst example of customer service I have ever experienced, and it is pathetic that you are lying in your response to try to drive business. Ethics and values matter in a company, and you are displaying what sort of company you are.

Trevor Young

Car got towed, when I picked it up there was dents and scratches all on the rear bumper. They don't care about your vehicle. Just money. Just realized they also stole a phone charging device from the vehicle. Just a heads up folks, they're good at making excuses and are probably taught how to by the cops who contract them.

Holly Miller

Flat tire in the rain. Picked me up on an BCAA call. Tow truck has no jack! Doesn't listen to my explanation where my jack is. Puts car on flatbed and tows me further from home into the first driving snow of the season to a Midas and leaves …

Mark Everard

Have not needed a vehicle opened for years, then twice in one weekend. Mario's was fast, courteous, and professional. Highly recommend this company.

Connie Desharnais

Great service. Operator was friendly and compassionate. Highly recommend this firm for your emergency needs.

Colin Christophe

Chris F from Mario's towing showed up soon after I blew a tire and was able to help change the tire and drove with me to get air in the spare as it too was flat. He helped fox my popped tire in a jiffy and went above and beyond what was necessary and if I ever get in a pinch again I would hope I could have someone like Chris to help me.

Brad T

Great experience. Don showed up within 20 minutes of calling the dispatcher and was very professional and pleasant to deal with. thanks guys

Nirmol Bajwa

I woule give 0 stars if i could... Rude staff speaking very rudely on the phone and in person

Brooke Jeffs

Excellent experience with Mario’s! This was my second time using them. I had amazing customer service from the initial dispatch call to the friendly tow truck driver Brandon. Way to go Mario’s towing! I’m so happy I called you guys.

Hannah Walsh

My vehicle was towed by Mario's Towing company. I had been parked unaware that I had been parked in the spot next to mine instead of my own. It was towed by Mario's within an hour. When I went to pick up my vehicle the next day, the company …

Dick Nite

Threw my name in the hat to possibly get a vehicle towed from 5 hrs away with Mario's Towing. I dealt with Daniel who was in charge of putting long hauls together. He was great to deal with ! Gave me an accurate and fair quote.Within what seemed like no time at all the vehicle was dropped off at my house by a happy, friendly driver.No surprises at payment time. Mario's was 100% great to deal with! Thanks

Douglas Wheeler

10 Star Review to Dave and the Christmas Truck! Fast, On-Time, and Professional! He hooked-up and roared outta the driveway with my 1974 31Ft Holiday Rambler like it was a Hot-Dog Cart! This guy knows how to DRIVE! Specialty towing by Mario's No Problem!!! Thanks So Much Dave and Crew @ Mario's

Todd Harvey

Sincerely, the WORST towing service I have ever had to use. The staff are rude, inconsiderate and have no compassion. My son had saved up for 3 years to buy his truck and he explained to them that when they towed it, about the differentials …

Daymond Klutz

One of my better experiences with a tow company.

schafer240

Worst tow place in town... Why you ask? 1. They're known to joy ride impounded vehicles, so make sure to get your keys back if you are impounded. 2. Extremely Rude and Unprofessional, they don't care about you, your possessions or your time, no matter what your demeanour. (have that in mind if you use them) 3.Slap you with extra made up fee's. I was charged a "careful handling fee" my bike came back with a ton of paint scratch damage... that fee alone is a joke... it implies that if it isn't charged they don't treat your property with respect... or as I learned they don't treat it with respect even if they do hit you with another charge. 4. Damage your vehicles... good luck getting them to cover costs associated with this... they've damaged 2 of mine personally, (1 car and 1 bike.) Unfortunately the RCMP like to use them, if they are Called simply refuse them and get another company to use. Ive had a few bad experiences with them and my recommendation if all possible is to avoid them at all costs. If not make sure you take a 3d HD video recording of your vehicle as well as a time stamped picture with the milage if it is impounded and expect the worst.

Sandi Mezzanotte

My car broke down on a very busy road on one of the hottest days this August. The driver was there within 20 minutes of my call, gave us water and let my kids and I cool down in his truck while we waited for our ride to show up. I couldn't believe he was standing on the road with all the cars flying by so close. I hate having my car towed too but maybe if some of you spent a bit more time learning to drive and a little less time with other activities like dui, and complaining on here you'd have a few less customer experiences to complain about.

John Senenko

Great service! Friendly staff.

Jill Graham

Troy was amazing!! He was only concerned for my safety trying to get my vehicle out of a very dangerous/icy spot. My vehicle almost flipped getting it back onto the road, but thanks to Troy's quick thinking and actions he managed to get it out without any damage. We went over the hour by about 20 minutes, but he only charged me for an hour. Very impressed and happy with the service. Thank you so much!

Keith Dyck

Fast service for the bonehead who ran out of gas

Harjot Athwal

Go to Jamie don’t get ripped off from them!

Terry Youngberg

I needed a boost and it was a young lady from Del Oro than came to give me same and I want to compliment her on her kind and caring way of getting my car going again. Excellent service.

Michael Simpson

Just had Dean pick up my in-laws Rav4 after they were hit... Very nice guy, quick, and courteous. Please pass our thanks onto him.

Leah Maidren

Hi, so I had my vehicle towed when it was stolen, as per request by police, to have it fingerprinted. When I called Mario's to see where my vehicle was, they were very unhelpful. They tried to charge me full price for being compliant with police, and when I let them know the circumstances under which my car was towed for, and that I needed to get to work in order to pay to have my car removed, they were completely unsympathetic and were very rude. "That's nice, I don't care. Good luck". your employees need a course in empathy! And your company needs a reality check on pricing!!!! I wish there was less than 1 star!!!!!!!!!!

John Kuipers

I unfortunately had to visit Marios to pick up my car after some repairs on Jan. 14/20, ca. 11 AM after it was towed from M and T Automotive in Kelowna a few days ago. M & T immediately found my car and made arrangements with someone at Marios by phone to take full responsibility for the towing charges. All well and good. I get to Marios and spoke to a tall older bald man with glasses re getting my car back. He gave me attitude the minute I walked in demanding right away that my ride immediately move her vehicle. No respectful greeting, just move the car now! She had parked in front and was going to wait before leaving. I explained the situation and told him M&T had made arrangements to pay the towing charges. He told me "we don't do that here". I asked him if anyone else would have taken the call and he didn't respond. When I told him I didn't know when the car was towed or why, he told me I should have know. He then typed a bit on the computer and picked up a piece of paper on the other side of the room. He then asked for my drivers license and key and told me someone would bring the car around front. It turned out "they do do that here" and I was not charged. While this was all going on, the phone rang 4 times and each time when he asked them to hold his "bad attitude" was very apparent. Clearly he was having a bad day or just had a lousy attitude and I and the people who called happened to be on the receiving end. Unprofessional, rude, disrespectful, and very poor customer service I would say. On the other hand the young man who retrieved my car from the lot was very friendly, courteous, and respectful. He could teach the old guy a few things.

Rt Rt

they want to charge more day more money

Twatkin

Terrible customer service extremely rude and far more expensive than other equivalent companies expects a deposit when no other company does 7 days in there yard is more expensive than a month at dons just all around a terrible company keeping my vehicle 2 extra days to gouge me will not allow me to get my stuff out of my truck cause they probably haven't stolen enough yet

Advanced Closings

Horrible people. Awful service. Rude. They deserve zero stars

Suzanne Gier

Overall terrible experience and staff are rude cant believe they are still in business "shady management "

Ben

Service was quick and efficient. Staff was courteous and helpful.

Dirt Pro Excavating

Have had the pleasure of using Mario's towing in all aspects of our business from moving equipment to our conex containers. Their operators are highly trained and set up to do any job required in a safe manner. Would recommend them to anyone if you are looking for a dependable and respectful towing or transport company.

Vanessa Charlton

ABSOLUTE DISGRACE OF A COMPANY I understand this is a towing company so standards are pretty low, but they call themselves "professionals" so I am going to give this company a professional review. My vehicle was towed because it was involved in a motor vehicle accident. I was told by two staff members at Mario's that there would be no storage fee of the vehicle for the first 30 days because it was called in because of a by-law issue. Soon to find out the vehicle there was a daily storage fee and I had no choice but to pay the bill to get the vehicle released. I will stand by the fact I said a few choice words to the people at the front while there to claim my personal items and pay the bill. Who wouldnt be upset when they have "trusted and polite" staff telling you there is no storage fee and later find out there is a daily storage fee. When asking for an explanation to why someone would tell me false information their response was "pay the bill or get out", not a single person could own up to, or give me a reason why I was told false information by not one, but two staff members. After the bill was paid, I had arrangements to get the vehicle towed to a local salvage yard as the vehicle cannot be driven. This took 2-3 business days to arrange and happened to be over a long weekend. In the mean time I was getting emails from the supervisor there by the name of Chad that the vehicle is going to be destroyed by 5pm if it is not removed off their lot. Its funny because this company could careless how long someones vehicle is on their lot if they are making money but as soon as they cannot collect money from you they start throwing out threats and demands about other peoples possessions. Company is a joke ! The staff are dishonest, extremely unprofessional, not one supervisor will actually answer the phone to deal with customer questions or want to discuss a simple thing. They will just pick up the phone and hang it up in your ear because conflict resolution is not in their forte. Its a shame because the owner Mario has dealt with my family in the past for a purchase of a vehicle and happened to be very friendly but when it comes to business none of the people he employees can fulfill their job duties.

Brigitte Lillmeier

Josh is the best. He really helped us out when we broke down going through town. He found a place for us to take our truck late on a Saturday. He really went above and beyond with his professionalism and sympathy to our situation. We wound …

cam neufeld

Kevin is an absolute beauty. Was very great grabbing my girlfriend on the coq yesterday after a crash. Kept the dog warm in the truck and took care of everything. Great guy. Great company. Cam Kelowna bc

Joanne Heinz

While I understand times may be tough due to COVID, I would have hoped that this would not impact customer care or services. There was a lack of hygiene measures in place from staff, who are handling our personal belongings. Hand hygiene, gloves or hand sanitizer was not used routinely by staff before grabbing keys or ID. This leaves both parties at risk for transmission of COVID. Charges were not consistent with what was informed over the phone, and the calculated kilometre rates were poorly explained. A way to prevent these errors in the future is to lay out a service fee charge on your website that both staff and customers can refer back to. I appreciate the work of Mario's towing as they often help people in a tight spot, but would have liked to have seen more professional and confidential responses to those leaving bad reviews. There is always room for improvement and I look forward to seeing the company evolve.

Laurena Bennett

Great place great deals!

Gayle C

Fantastic service from Manager Nick and his staff! I went in to help my young daughter figure out her situation with her car after an accident. Very friendly and helpful! Fully recommend Mario's.

Theresa Beauregard

Joy and the staff were more then understanding... my car was stuck there because of my own stupidity... they went above and beyond to work with me so I could get my car back... I am amazed at the customer service and want to give appreciation to Joy who went out of her way to help me and also managment for hearing her out so I could get my car back! On behalf of my children and I.... a standing ovation to Mario's towing!! Xo Thanks again Theresa Beauregard

Hailey Logan

We got stuck on our way up to Myra Canyon & Troy from Mario’s Towing was very helpful and quickly got us unstuck! He was friendly & considerate, we appreciated it so much! Thank you Troy & Mario’s towing!!

Mike Lank

Poor customer service!! and very expensive rates. Dont call this joke of a company

Brian Goodban

Awesome service, quick and did a really good job. Not as expensive as i expected.

Deryk Whitehead

The woman who answered the phone was extremely rude and was arguing with me because I didn't know where I was. I gave her 2 or 3 locations from my GPS to where I was. Km and Minutes away from Kelowna and Aspen grove. She said "well thats not very good, how are we supposed to find you" absolutely the worst person I have spoken too in a long time, terrible business and social skills. Would never and will never call them again.

Kennedy Waschuk

Great experience today with this company ! Their driver Rob really went out of his way to help us out in a tough situation and we appreciate it very much.

Sandra Matic

Friendly, professional, and an experienced towing company! My car battery was dying on me, I had to call BCAA and Mario's towing arrived in under an hour. The tow truck driver, Dave, checked to see if there were any other issues with my Jeep, unlocked my car door because my keys were locked inside and loaded my Jeep up on the flat deck in what seemed like minutes! Dave was competent and a great conversationalist! Full of stories. Tow truck drivers truly go through some horrifying (but also gratifying) situations. Kudos to them. Thank you for your service!!

Emerald Stew

At first the manager was super helpful in getting cars back, but than we had to go and deal with a vechicle needing to be towed out and had a issue with one man that works the counter, he got aggressive and lost his temper, attempted to put his hands on my hubby and co tinue with very rude vxxc comments and trying to antagonize and threaten him it was incredibly unprofessional honestly and just outright rude... but that's not everytime it really is hit or miss at this place..

Bre-Anna Jelasco

We were stuck on Valentine's and they were out within 15 minutes and great service and the drivers concern about my daughter was fantastic. Definitely recommend

Julee Richmond

Shout out to Jason! Thank you for successfully getting me out of my predicament late last night. Your calm presence was greatly appreciated. You got it done (out of the ditch) and I am grateful for your skills and experience

Iuliana Constantinescu

Very unreliable and rude. They have been lying to us for 3 days that they didn't find us home, although we work from home and we are always in. Today I waited for 2 hours in front of the building because they said the new car will be …

jenny wilcote

I am writing this review because I was told that Mario's Towing uses dispatchers out of their kelowna office to dispatch drivers for other locations. My daughter was involved in a car accident outside of kamloops last week. (freak Hail Storm) She rolled her car. I just want to thank all of you for your compassion and understand through this horrible incident. We called your office and your ladies on the phone were fantastic in providing all the information to us. We had not been in an accident before and Mario's Staff provide all info required on how to start the claim process to how to get my daughters items out of her car. They went way beyond what I believe was a reasonable expectation. You should be proud of the people working for you. God Bless!!!!!!! you deserve more than 5 Stars!!!!!!!!!!!!!!!!

Bobman P

Marios is great highly recommend for Stata buildings.

Pam Bouvette

I couldn't have had a better experience! They were fairly quick on a very busy day. The operators were very polite and very helpful.

Cheryl Boyle

1230 AM a Mario's tow truck passed us going down the hill after the connector turn off crossing the double solid line. He then turns on his high beams on the back of his truck blinding us. Then speeds away at speeds well above the posted limit. A few mins down the highway at the top of the hill past antlers beach he comes to a complete stop in the middle of the highwayturning his back spot lights on again. The car in front of us tried to slowly drive around him to pass not knowing what was going on. The tow truck swerved into the other lane trying to block the car from passing which the car managed to do with almost getting side swiped by the driver. The tow truck then passes once again across a double solid yellow line and speeds away at at least 120km. The car that he just passed clearly got scared and turned around and went back.By the time we caught up to him he was towing a car from side of highway with 2 police cars already there. It was a scene from a horror movie almost. This driver put lives at risk and I would highly recommend avoiding his business. This has been reported to the police as well.

OMAR SHALL

Thank you for the exceptional service. Our commercial truck went down and you were there to pick it up in minutes. We really appreciate the help in getting us back on the road asap.

Ein285

Terrible service. Car went into the yard in good shape. Came out of the yard with a dent in the trunk and emblem missing. Shockingly the dent appears to match the shape of a pry bar. Imagine that. Nothing but a bunch of thieves.

P R

Was told tow truck would arrive within 1.5 hours. 3 hours later still no tow truck. Called twice after 2 hours wait, said they would be arriving any minute. Called to cancel their tow truck to find another company. Yet they still charged 400 dollars for who knows if they even sent any tow truck out. Update: as you can see below they asked me to send them an email and provide info on the call. I sent them an email about a month ago and have yet to get a reply. Maybe the message below is just a bot. In any case haven't heard back from the company whatsoever.

Barry Rubner

The Kelowna division was very good to work with, they showed up very quickly and Towed my commercial truck to a service without any issues

Deb Gottfriedson

Great I'd call them again and will in the future

lisa harden

Jonathan was amazing. And the dispatch lady was lovely as well. I would recommend this company to anyone, thank you again Jonathan !!

Jass

Called them at 1 am to tow my friends car. Gentlemen who came was very friendly! Good service overall

Diesel Dude

I needed to move a non running Datsun parts truck that did not have a front axle from a driveway onto my trailer. I explained this to the Dispatcher and she must have understood this completely as Brandon (Truck #22) was dispatched with his tilt n load. He assessed the situation and knew immediately how to handle this. He had the Datsun loaded onto his truck and unloaded onto mine in less than 20 minutes. He knew exactly what to do. Brandon was excellent in all aspects. Great knowledge, communication and very personable. He's truly a great asset and ambassador for Mario's Towing.

John Gray

No one likes having their vehicles towed at the best of times, never mind if/when you feel it was unfair. But regardless, I'm pretty sure Mario's gets the flack most every time no matter what. They get all the anger and hostility directed at them when it's not their call, but the City's. In my case, my car was towed for being without plates on the street for matter of an hour or so while the underground parking was being cleaned. I was literally at the top of the driveway to the parking entrance/exit. I was livid. It was basically just driven off the property and immediately parked curbside on the road for a car's length. I disputed it with the city officer being such a minor infraction technically not driven as much as rolled onto the road and for such a short amount of time. But do you think he budged? Do you think he cared? Was there a huge net gain generated by the fine? Not a bloody bit! "Just doin' my job." On the other hand, Mario's heard me out; empathized with my medical and financial hardship. Their labour and equipment services are costlier and yet they what they could to help. It's a tough business to be in. You couldn't pay me enough to take all the harsh treatment they receive day-in and day-out. The fact that they treat people in a manner that garners positive reviews is remarkable. Mario’s should receive additional compensation for all the abuse they take. Better yet, the City should have a clerk stationed at Mario's to take all the flack. :-)

Phyllis Tait

I want to give a huge shout out to Mitchell of Mario's Towing!! He arrived a half hour before his expected time and was so courteous and accommodating!! He is, in my opinion, a very valuable employee!!

Simon Farrow

Had a completely dead car, and called Mario's who sent Matthew with a large flat-bed which was required to tow my AWD. He was very efficient (knew all the ins-and-outs of my oddball car), very polite, quick and efficient. I would recommend Mario's (and Matthew) to anyone needing this service. (I don't know how anyone can back up one of these humongous trucks, especially when loaded!)

Perrin Dixon

Obviously not many people call a tow service when they're having a good day, but they made locking my keys in my car as un-annoying as possible... The dispatcher I spoke to first was nice and helpful, and the driver arrived even quicker than the estimated time I was given and took no time at all to do his thing. I hope I don't have to call them again, but I wouldn't hesitate if I did need to!

Kimberlyn Symonds

Amazing company! Amazing Staff and Drivers!

Daniel Poggi

Quick, friendly and skilled. Got me on my way hassle free. I gotta say I hope I don’t need to use these services again but i would in a flash and so should you.

Cassidy Wallin

Mario's Towing has got to be the BEST transport service I have worked with. Nic & his team - Derae, Craig, Darcy, Chad, to name a few - always go above and beyond to make things happen quick! They are diligent, honest, and provide outstanding customer service for competitive rates. Vehicles always arrive in pristine condition, and always on time, if not a few days early! The few times there has been any hiccups, they are quick to get in touch and let us know what's happening. I cannot say enough good things about this group. Lights out - fantastic!