Reviews of Kelowna Infiniti (Car Concessionaire)

Wayne Kubasek

Kelolwna Infiniti's new digs on #97 are a huge improvement from their cramped facility on Enterprise Way. More service bays, pleasant waiting room and shuttle service, and prompt and cheerful service advisers makes "going to the dentist" more tolerable. I have found their services to be transparent with no up selling, a critical requirement in this day and age of complicated vehicles and expensive parts.

Paul Foster

Our experience buying a car from Infiniti Kelowna was great, right from the start. The receptionist was attentive to our needs and quickly introduced the assistant sales manager Dylan Tran to us. Dylan was very professional, ascertaining our needs and showed us the various options. After reviewing and road testing he helped us come to a quick decision without any pressure always making us feel he had our best interests at heart. The whole process could not have been better and I thoroughly recommend Dylan and Infiniti Kelowna for anyone looking to purchase a car.

Ron McNerney

Great service, good selection of vehicles and nice people!

Jana Gray Thomas

Thank you to Kelowna Nissan for a great experience!! I love my new Murano and am grateful for working with me to make the sale happen!!! Thank you also to Steve Stone for going the extra mile for me!! Much appreciated!! Loved Clinton (delivery specialist) for going over all the cars features with me and programming my contacts seat adjustments etc. Awesome!!! I love the extras in service. A quick car wash while I was looking through the lot, and again when my new car was brought in to have a fob programmed. Nice touch!!!!

Navjot Kaur

Great service experience Very professional services Nathan and David is doing great job

Ryan Fugger

Broke my nav system while performing a airbag recall work. Refused to take the car apart to fix it. I don't use the nav, so I didn't bother fighting them about it, but I wouldn't trust them with anything again.

Brandon Eisner

Did an excellent job replacing a failed airbag module in my g37, even did a free inspection and washed my car for free as well, super friendly employees, will be coming back if i ever need anything else done to my car, thanks again

Tyler McCaskie

Nathan and the team at Infiniti are outstanding. As a result of their exceptional service ill be a loyal customer for year to come. Keep up the great work!

David Cline

Biased cause I work here... but I bring my q50 and my mdx here for servicing so I am a customer too...

Taylor Thiessen

Beautiful new building and great location. Friendly staff and great customer service. Thank you Infinity!

Jessica Coles

From start to finish, the team at Kelowna Infiniti were amazing to work with! Dylan Tran was knowledgable, proffessional, and easy to work with. We look forward to our next vehicle purchase from Dylan and the team at Kelowna Infiniti.

Adriana Blessed

A big thanks to Nathan Samaddar at Infiniti services. Very nice people and great service.

Grace Wulff

Our experience at Infiniti was a good one, Dylan Tran was excellent and kind and helpful. We also appreciated working with Sara, who helped us with the financial details. We are enjoying our Subaru Forester.

Todd Pomeroy

The service staff is very friendly and explains everything well.

Derrick Yue

Great service and friendly staff! Thank-you again Kelowna Infiniti team!

Sander and Brooke Dokter

Excellent! Would recommend Kelowna Infiniti to anyone.

Norman Luo

Service department misled and is unprofessional handling this: I have blended in maintenance service package when the lease started. Prior to the end of lease, I specifically inquired my options and what would happen for those unused service(due to low mileage). David told me that 2 oil changes remain unused and it will terminate if I return the car or buy a new car. And it will carry forward the unused services if I buy out the car. I bought it out when lease matured, just 1-2 weeks after this conversation. Thinking there still twice paid-already oil changes, I called and requested for an oil change two days ago. David said there is unknown reason that the system doesn't show the unused services but he confirmed the maintenance appointment anyway and comforted me he will check it out from his end. He mentioned the appointment is set for 1pm and it's fine if I dropped off the car early around 12:30. Service would take a couple of hours. Today I drive there 12:30 then find out, there is no appointment set for my car. David further explains the service package was expired when lease was up regardless how many unused left! It's Infiniti's policy. There's nothing he can do. I am so disappointed and speechless. That was misleading and unprofessional. Choosing the brand is for it's market positioning about luxury and superior customer service. One incident like this ruins my perception about what infiniti should be interpreted.

Ariel Walisser

If you are looking for a salesperson that has your best interest in mind ask for Mack! She is hard working, knowledgeable, honest, timely and goes above and beyond to get you in the vehicle you want with the price you want. Thanks for all your help Mack!

dpauls73

A big thanks to Dylan Tran, and the team at Kelowna Infinity. They made my online purchase smooth and easy. Dylan was very professional, keeping me up to date, before, during, and after, my vehicle was delivered strait to my driveway. I highly recommend them.

D W

Leased a 2018 Q50 sedan from these guys. Great car, too bad about their attitudes & customer service. At lease end I traded to a different manufacturer and they made it hell to complete the transaction, including debiting my account for an extraneous payment. Then ridiculed me, behind my back, to the new dealer... all because I thought their $400+ service charges were too high for the mistakes the service dept continually made. It's funny, what comes around goes around... our next Infiniti will be purchased elsewhere

Ian Watson

5 star,.... Exactly as it should be.

Lindsey Randall

My husband and I received great service and are very happy with our purchase. Nils and Nicole were both very helpful and pleasant to work with. They had us in our new car and on our way by the end of the day.

Rachel Cronenberg

Love this place. The staff are top shelf! They never disappoint

Black Mountain Suite

Highly recommend Nathan in the service department. He goes above and beyond, and is highly professional. Thanks Nathan

emma simpson

Thank you David for your help and advice on my Infiniti. Took it in for repairs and received professional service. I appreciated David taking the time to answer my many phone calls and questions!

Kieth Ralston

Excellent service, very informative, and made one feel like you were the only person there. Very well run operation in all areas.

R McM

A huge shout out and thanks to Dylan Tran at Kelowna Infiniti for helping with our purchase of a great Q50 Red Sport. Dylan was very knowledgeable with everything about the vehicle, and answered all of our questions in a very personable professional manner. Dylan your customer service is outstanding, thanks for making our car buying experience much better than we expected!

Marci Weiss

We have purchased our last 4 vehicles from Kelowna Nissan/Infiniti and have always had an amazing experience. Purchasing a vehicle can be stressful at the best of times but we have always felt comfortable and that the staff have our best interests at heart. Our most recent experience was probably the best one ever! Dylan Tran was the agent we worked with and we can't say enough good things about his expert service. He was very knowledgeable, very efficient, dependable, and yes, honest and up front in all of our conversations. He walked us through every option on the vehicle to ensure we understood how they worked and was very patient with all of our questions. He even put a big red bow on top of our car when we came to pick it up. Very thoughtful! We would highly recommend him to anyone looking for a vehicle. We love the Nissan/Infiniti product and have never had any issues with our vehicles since we began driving them in the early 90's. We would also like to give a shout out to Charles McAllister (Finance Manager) who was amazing and thorough when walking us through our options for payment, warranties etc. Thank you Kelowna Nissan team! You have won our loyalty over and over again!

Four Shadows Vineyard & Winery

We couldn't be more happy with the service at Kelowna Infiniti. Dylan was patient, professional and very knowledgeable. We ended up buying a very comfortable 2019 QX50 Infinity. The experience from the whole team at Kelowna Infinity was excellent. Thank you!

Lorne Stevenson

Service at Kelowna Infiniti never disappoints, always get excellent and prompt service!!

Jessica Pappin

The service from the dealership was the BEST service I've had from any business is a long time. Dylan and his team really went above and beyond to make this deal happen for me. I highly recommend if you or anyone you know are looking for a new car call Dylan at Kelowna Infiniti. Thanks again everyone!

Steve neetz

Wow I just got my new ride from Kelowna Nissan, I can’t believe how helpful everyone was all around. But I’d have to say that Dylan Tran aka assistant sales manager is the one that stood out the most, very respectful, easy to talk to and all around great guy. He made this experience NOT STRESSFUL at all. Amazing job Dylan thanks again in my books you killed it!!!!!

Sandra Barron

Sander and the team at Kelowna Infiniti are the best! True professionals in every regard.

Brad Wiebe

We had a great experience! My wife's car was written off due to another driver running a red light. We presented what we were looking for and Infiniti had a solution the same day. Fair, friendly and professional. Not to mention we picked up a beautiful new Infinity Q60S. We highly recommend Ben in sales.

bill cosgrave

I have never failed to be impressed by the courtesy and professionalism of the people who make up the team. I have been going to Kelowna Infiniti for many years, and the place is always clean, modern and comfortable. Recently I took my Infiniti in for some work and received the same outstanding service. I got what I expected ...excellence! Nathan Samaddar greeted me with a warm smile and proceeded with the paper work. He is a true gentleman. Courteous, polite and authentic. It turned out that there was an issue which he immediately took steps to resolve to my complete satisfaction. I commend Nathan for his excellent people skills. I left yet again as a more than satisfied customer. I am neither an employee or a paid writer. I am simply taking the time to write this because credit must be given when it is due. Thank you all! bill cosgrave.

Lindsay Kelly

Nils went out if his way to find us the vehicle we wanted and at the price we wanted. He brought in a car from another dealership and went above and beyond to help us. Everything was ready to go when we arrived at the dealership from out of town and there was no waiting for anything. The car was immaculate. If you're looking for a new or used vehicle, Nils is the very best!!

Manpreet Kaur

Great customer service and nice staff best experience with Nathan and David ????????????????

brad struthers

Stopped in on the Infiniti side of the dealership to see if someone could reset the tpms on a Q50. The service advisor/manager did not hesitate to help and successfully reset the tpms light. I had no appointment yet this staff member immediately stepped up to assist. This is one of the reasons I keep buying Infinitis. This is an excellent dealership.

Frazer Johnston

I take my car here to get serviced. First rate customer care every time I visit. Dave and Stephanie are quick with a smile, and a coffee if you need one, and very professional, knowledgeable and prompt.

Brennan Garrecht

Nathan S in Service Dept was fantastic to deal with! Punctual, on time, communicated very well and would recommend him to anyone.

Tyler Summers

I had a great experience working with Adam and Nicole. It was my first time buying a new car and they made the process as simple as could be. I highly recommend their services if your in the market for a vehicle.

Emily Potts

The new dealership is great! Everyone is always very friendly and helpful :)

Dan 4X4

A great experience overall, very professional and understanding of the customer's needs. Mark S. was extremely helpful and accommodating throughout the purchase, this has continued post purchase with follow-up enquiries. I would highly recommend this dealership, ask for Mark, you won't be disappointed!

Laura Stewart

We had the pleasure of virtually meeting Vik Jaiswal, who was absolutely over the top helpful and so knowledgeable about any of the cars we were speaking to him about. He was amazing at presenting options to us, very responsive to text messages (COVID car shopping at its best!) He understood our needs, presented options, and was someone we considered a ‘trusted advisor’ in our car search. He helped us feel like our search was a business transaction and investment for our family instead of a sales push you can sometimes encounter when car shopping! He will be our guy to work with as long as he is working in the industry. We want all of our friends to go see him. What a pleasant experience from him, which shines a wonderful light on the dealership.

Adrien deGroot

Recently purchased a Used high end vehicle from Infiniti Nissan in Kelowna. Noticed an issue in the drive train. No warranty left on this used vehicle from the manufacturer.... They paid in full to have the issue repaired so I was happy !!! They truly look after you post sale. This builds my trust. I would strongly recommend buying from this dealer. People helping people Adrien West Kelowna, BC

jerry hedlund

A huge thank you to Dylan Tran and all the staff at Kelowna Infiniti who made our vehicle purchase a professional and stress free experience. From the first point of contact until we drove away from the dealership with our purchase, the Kelowna Infiniti Team were courteous, professional and thoughtful.

Gordon Bell

Nice facility, friendly and helpful service, easy to make an appointment, and most importantly - 2009 FX35 is running great

bruce mathers

We bought a used vehicle, we dealt with Mark & Charles . They were both extremely helpful , informative and were great guys to deal with. Was a great experience.

Lynne Hoever

Our experience with Nils Kelly was exceptional. We are repeat customers and Nils understands our needs. He was excellent both as our salesman on this purchase and when we worked with him as the sale manager on the INFINITI side for our last purchase. His customer service skills, honesty and attention to detail are what brought us back. Nicole Clyne, in the Finance Department was also wonderful. We were so well looked after, our questions answered and her wonderful personality and attention to details made the experience top notch. We highly recommend Kelowna Infiniti to everyone. Dana and Madelyn

Craig Arseneault

Great service! Super friendly and do what is asked..cant really ask for more out of a car dealership service dept.

Dana Rempel

Was able to sell my Truck quickly and without any issues. Ryan was very personable and easy to deal with.

Cody Collins

I highly recommend Kelowna Nissan/Infiniti. We have purchased two vehicles from them now and both experiences were top notch! Matt Guison provided great knowledge and expertise on selling us our first Infiniti as we were unfamiliar with the brand. We loved our Q50 but out grew it as our family has started to grow. We went back and that’s when we met Nils Kelly. Nils did an outstanding job finding us our dream SUV (QX50) on short notice. The service and professionalism was exceptional. I highly recommend anyone looking for a new/used vehicle in the Okanagan to give either one of these guys a call.

Nadine Stewart

Top notch service of Dylan Tran! Knowledgeable and goes the extra mile! Always friendly, welcoming and great communication! I bought a brand new QX50 in the most amazing colour and trim level. The quality and uniqueness of this vehicle is outstanding! Absolutely highly recommend Dylan Tran as the person to see! Made my decision easy. 5 Star!

Ross Rainsford

We had a fabulous experience at Kelowna Infiniti purchasing our new to us 2017 QX50, largely because of Dylan Tran our salesperson. He was incredibly knowledgeable and great at explaining all the options our car has. Thank you so much Dylan. We would also like to thank managers Nils and Nicole for all their help we couldn’t have had a better experience. -Ross and Tara Rainsford

Anthony Bird

Thanks Nathan for the great service. He always takes really good care of me when I'm there.

Lynn Li

Took my car for servicing at the kelowna Infiniti and was treated first class service from David and Nathan. I was very impressed with their customer service. Friendly and hospitable. Highly recommend to anyone!!!

Pat Arnieri

Excellent customer service and updates.

Lisa Beattie

I give the Kelowna Infiniti a five star rating. I also give Nathan Samaddar five stars ever time I bring in my QX60 for its maintenance he goes above and beyond for me since I bought my suv. A huge thanks to him and everyone at the Kelowna Infiniti that I have dealt with and who I deal with all the time. I highly recommend this company

Your Style surface

Excellent service. Great people. Nice product. 2018 Infiniti QX80 best SUV in this class on the market!!!

Thomas T

Had the pleasure of doing business with Ryan, can't come up with anything that wouldn't give a 5 star. BR Thomas

Irene Balehowsky

Friendly... excellent service

Dave B

Landon in sales was fantastic to deal with - personable, no pressure, and there when we needed something. All the other staff were great, too. Would definitely buy a vehicle here again!

claudette inman

We just love the new location of Infiniti in Kelowna, the arrival makes you feel special! The facility inside even more grandios. If my car did not run so well, I would definitely keep buying another Infiniti just because, I don’t think their could be anything else better. I have a 1997 Q45 in pearl white that has only 77,000 miles and runs like a champ. It is a large car when it comes to parking but for traveling, I feel much safer in this big car and why I have not yet change to a smaller car. The service I get from Kelowna Infiniti is hard to beat and I love their new facility on Hwy 97, totally awesome. I test drove between a Lexus and this Infiniti in 1997, glad I took the Q45 that day for my 50th birthday gift. It is now an antique but I love it.

Darren Stuerzl

Top notch