Reviews of Kelowna Chevrolet (Car Concessionaire)

Boomer

Staff is pleasant, but I was in for a simple oil change, told it would be 1 hour, finally finished 3 hours later. Just wish they would’ve given a reasonable time estimate or at least updated me after the original time. Pretty annoying when I could have been doing other things while I waited.

Erik Carstensen

I really enjoyed my experience at Kelowna Chevy. They are great people to deal with. Jared was awesome, knowledgeable, friendly, and easy to deal with. I'm from Vancouver Island so we made the deal and did as much as we could via phone and text. I drove up there and everything was made so efficiently and quick. I would definitely make the drive again because of how well I was treated and how smoothly everything went. Thank you again Kelowna Chevy, Jared, and David.

The Boom Box

If you're looking for a new car/truck, look no further than Kelowna Chevrolet. With the help of Joel Speckman (Sales) and Leah Babington (Finance) we just leased a 2020 Silverado Duramax LTZ in order to tow The Boom Box. Even though we are based out of the Sea To Sky corridor, Joel and Leah made the process seem as though we were in the dealership. I was able to get the finance application started while I was on the golf course, yes I repeat....THE GOLF COURSE!!! When it was all set up and ready to go I flew out to Kelowna and Joel picked me up from the airport in style, when I got to the dealership I was blown away but the customer service they provided, and within an hour I was in the truck and on my way back to Whistler!

Sergei Kachanov

I was a little bit displeased with their sales managers, like they were trying to manipulate me (not a great experience). Honda dealership was much better than that. Toyota dealership was also much better that that. The mechanics that work there are awesome thought. If there was a separate page to leave a review I would definitely give the service department 5 stars.

Kerry Jager

Great , friendly staff , and good inventory even in these challenging times.

Khalad Hasan

Friendly and knowledgeable staff.

Loren Trottier

Extremely friendly and fair. They go above and beyond making your car purchase as smooth as it can be. Will definitely be going back for my next vehicle.

Rob Mercer

Bought 2 Chevrolet's in just over a year here, a 2019 Silverado and then a 2020 Equinox. Both times dealing with Lucas. Will 100% recommend everyone at Kelowna Chevrolet. They got us into the vehicles we wanted for the price we wanted. They worked with us, listened to our scenario and made it all happen, both times within a day. Good jobs guys. Keep up the good work. Will be seeing you in a few years for our next purchase!!

Konstantin Vesel

Great place to get a new or used vehicle. Honest staff and courteous service! Special thanks to Clayton Andres for helping me with my purchase!

PB Mechanical Ltd

Brent good work! Kael your great! Love your sense of humor. Jason, fantastic personal leader. You guys made everything go smooth. Will definitely recommend you guys to anyone looking to buy or lease a vehicle. 100% satisfied Thanks From PB Mechanical

Brent Prokop

From the top down, Kelowna Chevrolet is without comparison. Ian and his team make a visit feel like home. The Sales team is friendly and accommodating, you never feel uncomfortable or pushed. Service makes the grade for updates and turnaround. Do I highly recommend Kelowna Chevrolet ? Absolutely ! If you want your next vehicle purchase to be enjoyable and a strategic one - this is the ONLY place to go. PS I only gove referrals when my experience has been top notch. Just as Nick McIntyre , he loves hearing from Ernie and myself !!

Sirena Zomar

Nothing but the best service and personnel staff, always friendly and helpful and understanding.

Lynn Bastian

Love this place! They always treat me well, and it’s great to get a video of my truck whenever it goes in for maintenance so I can see the undercarriage when it’s up in the hoist. Any issues they are on it right away.

Todd Bradley

My wife's car, that she bought there, needed multiple mechanical services because apparently their mechanics are inept. On the last visit, they left a big bag of rotting garbage in the back seat as a Christmas gift. It was never addressed or any apology given.

Sarah Solaimany

Amazing staff very accommodating and friendly. Went above and beyond to get me exactly what I was looking for. Highly recommend!

Alan Pattison

Forget all the stereotypes for used car salesmen when you work with Rick Speckman, the Used Car Manager at Kelowna Chevrolet. I had an old truck that was not worth a lot of money but Rick helped anyway with solid advice, insights and his professional opinion that made me feel totally confident with my decision. Gracias Rick.

Rob McTavish

Great service, appreciated all the COVID protocols that were taken. Highly recommend!

Ryan Alexander

Great dealership they got wat I wanted good deals customer service everything good????????????????????????????????

Ron Elward

I had a great experience and they're wonderful people to work with

ernie elder

You guys are great,keep up the good work!

J C

The Staff here went out of there way to help me when I was in a jam. Mr Spark, the service consultant was a huge help, and even my shuttle driver Mick was awesome to deal with. People like this are why I've been driving and owning Chevy vehicles and products my whole life!

Choose ye this day God or a fallen angel

Auto body repair was stellar! They provided a rental from Enterprise and took all the hassle out of the ordeal. My car is not even a Chevy. They were recommended to me, now I recommend them as well. This is a professional operation, and the staff know what they are about. - BJ.

Adem Krupich

The staff was nice and helped me order special order items and the service department was good. Service department was competitive with pricing. Went for quote on service work and found their pricing was equally to 5 other service shops but Kelowna Chevrolet had better customer service over the competitors.

Nicole Saebels

This place is awesome! We purchased 3 vehicles and our friend also purchased a vehicle from these guys. Joseph helped us find what we wanted and Adam helped with financing. Thereasa the receptionist is a hoot! We honestly cant say enough good things about this place! They treat us like family and are always so welcoming:) the new owner Ian....AMAZING!!!! the best thing that could've ever happened to this dealership! Thanks to every single one for you!

Jaclyn Cornish

Ian!! What a guy! Him and his team go above and beyond to make you happy! We've bought 2 new Silverado's from them. From signing the papers to maintenance and warranty work they are there every step of the way to make the process seamless! Highly recommend! Keep up the good work everyone!! ????

Heather Manning

First time at this dealership and the customer service was refreshingly welcoming - from the moment I booked the appointment with the service department to the trouble shooting and test drive, to the ongoing communication with Brendan regarding the status of the maintenance etc... And, all in all the cost was less that what I was expecting!

Severen F.

Amazing experience from start to finish with purchasing my car. Dennis was super helpful through the whole process and their service team is wonderful. If I ever have to buy a car in Kelowna again I'm definitely stopping here first.

Faye Meek

Kelowna Chevrolet provided excellent service finding a Chev Colorado to suit our various needs... my hubby wanted 4WD and 4 doors; I wanted Navigation system and more bells and whistles than our basic trade in truck. Aaron Blom found us a truck and had it delivered in a week. The financial scene was quickly finalized as well as the insurance on site. Thank you to Kelowna Chevrolet for the gift package with our purchase of a vehicle. Also appreciate the extra attention that Aaron gave us to explain all the features on the Infotainment System. We are happy that we came to Kelowna Chevrolet!

jay cooper

Very happy with my service here at Kelowna Chevrolet! Matt in the service department was always keeping me informed on my progress and anything they found. Been back multiple times for different issues and they were honest and fairly priced. Thanks again to the team there. I will most certainly be back!

Ben Ekren

Great experience over all. Daniel was extremely knowledgeable and a pleasure to work with. Also very satisfied with my new Silverado!!

Jamie L

The service department was amazing. They were so patient with me trying to come up with money to fix my car and were 100% honest. I would definitely recommend to anyone. Thank you to everyone there.

Juha Lintunen

The service was extremely friendly and helpful. The salesperson Ray Singh was gentle, informative, no pressure; well informed and friendly. He helped walk through the technological systems as I am a little technology challenged. I had him set up some of the necessary systems on my phone .He took me out for a test drive and explained the workings of the car in simple understandable terms. My overall experience with all the departments that took care of my purchase process was exceptional. I would not hesitate to recommend Kelowna Chevrolet to any and all future perspective customers. Once more thanks Ray Singh for his exceptional; friendly service. Signed Juha Lintunen A pleased, satisfied customer.

Amanda Schwebius

Lucas made purchasing a vehicle the best experience we have had in a long time.. He was professional and truly did care about what we were looking for. No sales tactics, no pressure! Thank you for the amazing service...can't wait to buy from you again!

Mana Home

Fantastic, quick service. Kept me informed and up to date with what was going on. Shuttle service helped with convenient scheduling. Great service!

Shuvam Aggarwal

I just purchased a Mercedes Benz C-Class from them and they seemed to be really great people. I would highly appreciate the service and care given by Dannis????. I would also like to recommend him to other people and my friends. He really went above and beyond to help me getting my dream car. Dannis you rock buddy!!

Mark Biernacki

Jason W. is pure deceit and high pressure sales tactics, watch out for that guy, no joke. Response to owner: Yes, well his interest was getting me in the most expensive …

Ribal Bshara

Very friendly staff

NIGHTLIGHT PRODUCTIONS (Nightlight Productions)

I gotta say, every time I come into Kelowna Chevrolet and deal with Jordan in the service department, the guy is an absolute joy to deal with. He doesn't hesitate to contact me and, when there's a problem, he has a solution to offer - rather than just saying "you're out of luck."

Connor Cunningham

Great experience with Dan trying to find a car that was righ

Chairside Dental Ceramics

Just a thank you to Clayton for a great new Equinox. Not often you trade in a vehicle and feel like you got top dollar but I did, and the new SUV is awesome. Could not have gone better or been easier.

Daryl Wark

Had some repairs to do with my High Country 3500 dually, and Allan Campbell did a very good job in getting it done. I was on a time line for going north and he got the material in, and on time to complete the repairs. Also gave me a …

MLB Great White North

This Chevrolet outlet has the most helpful and friendly staff at the Parts Department in BC. This knowledgeable staff always has a very experienced track record with not knowing just the Chevrolet vehicles but their customers as well. ????????

Jeremy Hall

I have got to tip my hat to Clayton and the whole team at Kelowna Chevrolet. An absolutely flawless and transparent car deal. You can see and feel that they care about what YOU want and need. My wife ABSOLUTLEY loves her new Traverse. The dealer went out of their way to make this experience a positive one for us. We’ll be back for many many more. Thank you to you and your staff good sir. Have a great 2018.

David Kopp

This is a great dealership that gives back to the community. The regularly sponsor local events and help support the arts. Buying a vehicle from Kelowna Chevrolet is a great way to support local people and causes.

David Ollech

It was my first time buying a vehicle and I was treated great. I received a great deal on a pre-owned Chevy Bolt. The team made sure all my questions/concerns were addressed, and gave me great follow up service as well. I'm happy to be part of the Kelowna Chevrolet family. Thank you to Luke Speckman in particular for making it happen

Corey Watt

Matt was absolutely awesome to deal with. We are here for holidays, and our brand new Tahoe was showing an engine code. They said they were busy but to bring it anyways so they could take a look. They ended up fixing it on warranty with zero delay to us. Would highly recommend!

Mike F

Oct 1st 2021 4pm. We have been looking for a 2021 Regular Cab Long box 4x4 for months now and we found one in Kelowna. We reached out to Kelowna Chevrolet Sept 25th through an on line vehicle auto finder and our salesperson reached out to us days later and that's when we were introduced to Luke via text message , E Mails & phone calls and after chatting for a couple days hammering out a deal where everyone was comfortable my partner n I decided to drive from Chilliwack to Kelowna Friday and staying the night at the Best Western next door. 1st Impression of this Dealership. Clean neat n tidy inside and out are the words we would use to describe this dealership including the bathroom. All levels of staff that we dealt with were helpful and respectful; which to us means a lot and should anyone. Our sales guy ( Luke ) certainly stands out to us and will be our go to guy in future vehicle purchases as will Dave in parts for helping us with Wheels n Tires and hood deflector. We had a long day there ( Kinda like buying a Cell Phone ) lol. But Luke and Dave offered us a loaner car so we could escape for a while and pointed us to Gyro Beach Park so off we went. At the end of this day. It was worth the time and effort to drive from Chilliwack. We are happy with our truck the swag goodies we received and the deal we got. Tks Guys. M n K

Derek Foote

Stopped in Monday to look at an SUV...Drove it home 2 hours later. Thanks everyone at Kelowna Chevrolet!

Jim Brown

"Very happy with all aspects of my purchase; interaction..." Very happy with all aspects of my purchase; interaction with the staff felt like I gained a group of friends and great contacts. Very personable and skilled. My salesman Kael had exactly what I was looking for available for me and they worked with my challenges.

Justin Waygood

I was able to complete most of my recent car purchase via email and text because of my erratic and busy work schedule. Test drove, paperwork, financing and insurance done amazingly efficiently! Thank you to Trevor and the rest of the team at Kelowna Chevrolet for making my unexpected car purchase a great experience.

Sumeer Bhinder

Great experience in buying 4th vehicle from Ian. Smooth transaction...Adam the business manger was great with explaining the importance of Ext. Warranty. Overall it was 7 star experience.

Lesa Stadnek

This was an amazing experience! Super friendly and fast service. I was very comfortable waiting on my vehicle and it was washed! Thank you!

Shane Mulligan

Excellent staff at Kelowna Chevy! Didn't give up on me and came through. Explained everything from beginning to end and got me into a great vehicle. Thanks Chevy!!

Tactical Jackall

Sadly I will not recommend anyone buys anything from kelowna chevrolet. They were supposed to order me in a 2020 Camaro over two and a half months ago after finding out they did not order in the car I had requested..I foolishly had another car ordered in by them not only did they not order the second car the two sales agents a father and his son and there manager Jason couldn't even call me to tell me they didn't. I've wasted my summer waiting for this custom order car know have to possibly wait until late fall to get the car. Feel like one simple phone call could have saved me 4 months of my time.....come on guys this is ridiculous...

Stacey Richard

I recently bought a car from this dealership, a car which was advertised with two sets of tires. Before we test drove it we pointed out to the salesman Jordan, that the tires looked pretty worn, he insisted the tires and the car were “certified pre-owned”. We test drove it, liked it, and put in an offer based on the state of the tires. That offer was declined. The sales manager ended up being brought into the discussion who then looked at the tires and agreed they were not road worthy, we then had to negotiate a deal for new tires! This dealership is clearly not interested in customer safety if they are willing to put tires that are not road worthy on vehicles for sale, and then make the customer pay for new tires in order to drive away. The salesman did not tell to us that the car only came with one key fob, a cost of approx. $400, and perhaps this is standard in the industry, but I’ve bought many cars in my life and have never bought a car new or used car with only one key. It has now cost me $1000 to confidently drive this car off the lot, and the sales team is no longer returning my calls. Maybe Kelowna Chevrolet shouldn’t deal in “pre-owned” cars if they don’t make any money as this was the excuse told to us over and over, for which seemed to be the reason for poor customer service (paid a $899 docking fee for a detailed car etc., which when I unloaded the tires from the backseat, discovered was filthy, parts of the car in the cup holder?) I needed a car and decided this one would work for me, but in the future I would never take my family to this dealership for a vehicle. All that being said, I will say Leah in finance was professional and Billy was a joy to meet.

Judy Meikle

They got my car in for service on short notice due to a warning light...got me set to head to Vancouver for my vacation.. friendly service from everyone.. thank you for the peace of mind.

Jesse Spring

We keep coming back (8 years and counting) to this dealership for their friendly, knowledgeable, reasonably priced service department. We recently upgrade our old traverse to a new colorado. The experience with their sales staff was easy. They were friendly, helpful and weren't pushy. I was actually in looking at trucks two years ago and they patiently waited until I was ready. Highly recommend these honest, hard working people.

Daniel Sweetnam

Fantastic staff and service from beginning to end. Alvin was incredibly kind, informative and patient, doing everything he could to help make our experience easy and enjoyable. There was never any pressure and he even took the time to explain all our options, plus providing just the right vehicles which would work the best for us, not simply just make do. Everyone we met were so kind and helpful, especially Dave from finances, Joel, Jason and Donna which made the whole experience so much easier and of course Billy the adorable dog helped to push the experience over the top especially each time he needed another cookie from Alvin. Thank you to everyone at Kelowna Chevrolet for being so wonderful to my mother and I as we each purchased our new vehicles. And a special thank you to Alvin for going above and beyond in helping find us our new rides :)

Muhammad Qazi

I did not buy a car here but have to say, the sales team is very knowledgable and friendly. May be a lack of inventory. Still got 5 star service

orangecheesekj

Great service, drive in for appointment, good advance communication and during servicing as well, nice size waiting lounge

dawn naas

No matter the outcome today these folks genuinely are super kind

Chris Browne

Very nice staff ???? in parts

Laura Sankey

The staff, were friendly and knowledgeable. They made the process very simple and I love my new car.

Bari Lane

Both Kael and Brent were unreal to work with! The entire experience of buying was amazing from the get go. Kael was extremely diligent in finding me exactly what I was looking for as well as making sure I was completely content with the numbers before making a deal, never tried to sell me anything I didn't need or want. Communication was excellent throughout the process and the level of service I received (from the rest of the team as well as Kael!) when I went to go pick up the new wheels was next level!! 10/10, would highly recommend, best experience I've had making a vehicle purchase by FAR! Thanks guys!

Ken Chung

so I started my exploration of the Chevrolet volt in early November with Michael Francis he was personable and professional threw-out the process as I said at the start I was not looking to buy right away he treated me no different at anytime, very knowledgeable and more importantly very honest about what he didn't know and made a point of actually following up with the correct information. Dealing with the rest of the team has been great to date. each doing their part to make a positive experience Clayton (GM), consistently ensuring that all was done to make a deal work and that both parties were happy. Brent (Sales Manager), personable and to the point, makes things simple Tim (finance), Spoke early in the process once I decided to proceed and needed to know where I stood at no time did he treat me any different due to my credit situation, and he was direct, to the point and made it a seamless transaction. Dan (parts), I have been in the parts department over the years and all the team has been great and my current questions for Dan about the Volt he was very helpful. Matt (Service) just dealing with a few quirks I am sure on the new ride Matt has been helpful, courteous and pleasurable to deal with.

Samantha Elko

Just bought my second vehicle through Kelowna Chev. It's been nothing but a great experience, from sales to services. Everyone I have dealt with have been friendly, helpful, and very knowledgeable. I highly recommend purchasing your next vehicle through Kelowna Chevrolet.

Just Ducky

Over charged me.$634.00 ... 3 hours for a simple $30.00 hose connector part...Got back to Parksville Harris GM and was told by the service manager they took me for a ride that was a simple connector change he phoned them to find out why they charged me sooooo much... they would not give him an answer......if your a tourist in need try Bannister's...

John Wilson

Was treated very well, was kept well informed on what was needed,

Pat Kohut - Axeta:liye

I would like to personally thank Ray and Brian for their outstanding service in the purchase of my brother's car. They went to another dealership to retrieve insurance papers and license plate. Thank you for your caring service

Ashley Burnell

Ray Singh in sales was very good to deal with, no pressure and genuinely wanted me to make the right choice for my needs and budget. I highly recommend you ask for Ray. The whole team was great to work with! The staff all seamed to genuinely enjoy their jobs. I will definitely buy a car from here again in the future.

Blaine Gervais

The salesman Trevor was honest and respectful of my needs. Leah the financial officer was great to deal with, overall the stressful decision to purchase a new vehicle was minimized by the pleasant, enthusiastic treatment I received. Thank you

Matt

Had a great experience! The whole team made the process easy and straight forward.

Michael

We just recently purchased 2 new vehicles through Kelowna Chevrolet, as well as financed some debt at a much lower interest rate than we were getting charged at the banks, and we had a wonderful experience. The staff (and pups!) are extremely friendly and knowledgeable who give their all to help you out in any way they can. While the financing process did take some time to complete given the complexity of the situation, we were constantly looked after and made comfortable, while the staff was ridiculously patient with our 2 year old son (we owe you Rae Rae!). We went in for 1 new vehicle (although we HAD been looking at the 2nd before hand as well) and came away with 2 because Kelowna Chevrolet went out of their way to make it beneficial to us to do so.

Ashley Painchaud

I always bring my vehicle here to get serviced for oil changes etc, Derek, Jordan and Matt always treat me very well! The staff are very friendly and I never have issues.

Mike -

I've been a customer of Kelowna Chevrolet for about a year. The end-to-end customer service I'm given everytime I walk in is amazing. From my original purchase to my regular oil changes have been met with quality and care. I strongly recommend this dealership to anyone looking to purchase or have service done.

Kyle Murphy

FIXED ALL THE MISTAKES A PREVIOUS GM DEALER IN TOWN MADE , HELPFUL STAFF EXCELLENT SERVICE

Dianna Fitzgerald

I bought a new truck from them last year.. great service.. took in for an oil change and service very friendly and quick..

Barry Gordichuk

Very good Chevy store. Large selection, the staff is well versed in product knowledge, the deals and promotions are all prominently displayed.

BF

Buy your next vehicle here!! I bought my lightly used SUV at Kelowna Chevrolet. The staff are friendly, helpful and professional. The store has a great atmosphere. Simply the best customer service I have had. Highly recommended!

jeremy Lohse (Remy)

I bought a 2002 Silverado 1500 from this dealer through salesman Joel and when i had the truck in recently was told about many repairs that were needed When i bought the truck which i was never told about and also items like brakes which needed to be done 20K ago but a year later after no changes now don"t need to be done even though all brakes were at 60%. Was very mad to find a very thick rats nest in the air cleaner a week after i bought the truck and when i spoke to the manager i was told that it was never noted and nothing they could do seeing the Tech that worked on it never noted it now i have a rat problem in the vent system with no way to prove it. As for the brakes needing to be done 20k ago and not now i was told come of the techs are more aggressive with their examinations which is complete BS. Up sales when they are not in anyway needed is very wrong and untruthful. Beware if you are told something is needed from this dealership please bring it somewhere else first and second don't buy any used vehicles trusting their inspection system. i was told i needed 2150$ in repairs including all fluid flushes when in fact all were recently checked and are in good shape including both diffs T case and transmission.

Stephen Munro

A minor fender-bender took me to their body shop. Fast, no muss, no fuss. Detailed like new on pick up. Great communication throughout. Great work! and thanks.

Ryan Perchak

It’s a shame that the after sales support was terrible to say the least. Buyer Beware.. Original Post - I had a fantastic experience at Kelowna Chevrolet. All of the staff we’re very polite, professional and they found the truck of my dreams. If you’re looking for a vehicle, definitely check them out! Also make sure to say hi to the dealer dog, Billy!

Schroder

Very professional, helpful and friendly staff that worked so efficiently we were in our new vehicle in no time. Overall great buying experience!

Lorraine Watts

We had a really wonderful experience dealing with Trevor Neely and all the other staff when we purchased a 2016 Honda Fit from them. All the staff was very friendly and really took good care of us. It was a really easy process and it did not take very long from the time we entered the show room until we had done the paperwork and were heading home. Thank you again for everything. ????

Patrick Foster

The guys at kelowna Chevrolet are some the of nicest and caring individuals i have ever met, I recently had some unforeseen issues with my car and Matt and the management team were quick to address the issue and resolve all the problems in a timely manner. I couldn't be more appreciative of the hard work the Chevy team has showed me and my pregnant wife. I would HIGHLY recommend using these guys. I hope to never have to come back again :) Unless its with a box of donuts. 10/10 guys!

Darcey Nelson

Excellent! We left the dealership very happy and the no pressure salesman made it the best dealership experience we have ever had! Top notch highly recommend.

Zane Koivisto

Super friendly staff, very helpful and informative. Thank you!

Dianne Enns

I spent weeks looking for a red Tahoe as I had fallen in love with the colour but there were only black and white ones at any of the dealers in the lower Mainland and Fraser Valley. The only one available in Western Canada was at the Kelowna Chevrolet Dealership. From the moment I called to see if what still available, I had excellent service from the first phone call with Cory to me finally driving away with my new 2021 Chevy Tahoe! We were able to do almost everything over the phone and then my hubby and I drive to Kelowna to finally see the truck. We walked in and were immediately greeted by name and treated exceptionally well. Thoroughly enjoyed meeting Cory, Brent, Leah and Ian and would highly recommend Kelowna Chevrolet!

Marissa Purll

Recently bought a used 2005 Mazda 3, worked with 2 great salesmen! Both Josef and Riley were excellent and very knowledgable, gave me a amazing deal. I am very very happy with my purchase. Excellent Service from everyone here. Everyone always has a smile on their face even Billy the dog is very welcoming. I highly recommend Kelowna Chevrolet!

Kuren Baruku

Great service. Amazing vehicles. Super friendly staff. Would buy another vehicle from here for sure.

L G

I have been getting my truck repaired and serviced here for about a year now. Their shop rates are competitive and I have been very happy with the quality of their workmanship. Recently I took my truck in for a repair however, they didn't fix the issue with the initial repair. After letting them know about it, they quickly scheduled another appointment and fixed my vehicle for a very good price. I was really impressed by their eagerness to make things right. For their friendliness, integrity, quality of parts and service, I highly recommend this dealership!

Cameron Mitchell

Good experience overall. The team is young and energetic and give the impression they are trying to fit your needs/budget/etc. Downside is a bit like a timeshare experience with lots of information flying at you. Although we came away happy with the deal.

Marcin Szczepaniak

Was charged $228 to tell me I was getting a code which I told them I was getting for stabilitrak. Also charged $24 material and the only explanation was that the system automatically charges it and they can't do anything about that. After picking up, the problem is now consistently worse. There are several knowledgable diesel shops in town, will definitely be using those from now on.

Chaelene P

The service people got my wipers fixed in under an hour, very professional and courteous service, they even offered to look over my specific problem for free. I had no appointment, and was out in about 1 hour total. Very impressed and my service came out lower than my quote. I would go again!

Cassie Strymecki

I recently went in to Kelowna Chevrolet to test drive a vehicle to see if I liked it (mainly for future planning). Instead of planning for a future purchase I ended up leaving with my dream vehicle thanks to Jordan and Brent. They helped me get the right price and leave with a very sweet deal and a very sweet ride to match! I would definitely recommend Kelowna Chevrolet as they were very helpful in getting me a fair deal, and Leah in finance was the bright cheery smile to top off the whole visit! Thanks team!

Sir Spenders Holden uppdepanse

Wow, not even a hello. We were just in there trying out the showroom cars and not a single person batted an eye at us aside from the rep looking grumpy from his behind his desk as we were leaving. Clearly we don't look like a sale, oh well, Mazda's money

Ken Cooper

I had hoped to check out a used Volt to see if it met our needs. Although I liked the car, we found it a bit small, especially since we were used to an SUV. There was a Rogue on the lot, and that was one vehicle in the running to replace our aging Murano. Daniel was very friendly and helpful in getting things lined up - first to test drive the Volt, and right after, the Rogue. We agreed on a price for the Rogue, and the car was ready the next morning. The dealership was very accommodating. Recently, Daniel Abday, the salesman, called to say he had found 4 winter tires that were traded in with the car I bought, and that they were mine! Much appreciated, Daniel! Also, the dealership replaced a scratchy speaker free of charge!

Justin Pearson

Ian and the whole crew at Kelowna Chevrolet were instrumental in putting me into the exact vehicle I wanted. From start to finish, they were so kind and helpful and made me feel comfortable and right at home. Never once throughout the whole process was there any sense or feeling of being pressured. I look forward to continuing my relationship with Ian and the Kelowna Chevrolet crew for years to come. I highly recommend that anyone who is in the market for a new or used vehicle, that they visit the Kelowna Chevrolet crew before they make a decision. I’m sure happy I did !

Scott Manzuik

Very disappointed as I have supported this dealership for many years.

Peter Clarke

My wife's vehicle gets detailed every time she takes it in. The first time I took my truck in I was told there was a staff shortage or it would of been detailed. Today there was no talk of detailing. The service was great besides that...

Kyle Buchner

Bought a new 2019 Trail Boss LT from Raylene. Excellent service, she was honest and hardworking. I couldn't be happier with my experience at the dealership thanks to her.

Serah V

I booked an appointment over two weeks ago to have my tires switch over. My appointment was for 9:00 a.m...It's been 2.5 hours and they told me it's going to be another 1/2 hour. 3 hours to switch my tires over is ridiculous, especially when I booked the first morning appointment.

Travis Edwards

I always receive outstanding service from ALL the staff at Kelowna Chevrolet. My truck has always been repaired properly and if ever there was an issue the service manager is extremely easy to deal with, listens and goes the extra mile to resolve any concern. I highly recommend this GM service department.

Graham Brigden

Very happy with my new Equinox. My salesperson Trevor bent over backwards to find me the specific model I wanted and to finalize this deal - he came through in spades. Could not be happier!

Lana Lemay

The customer service was very good. I know I’m getting back on my feet and rebuilding my credit. David and Kyle were very helpful. I did not get exactly what I wanted but it’s a start in the right direction

Palwinder Hundal

Amazing customer service , long time customer, for best sales see Ray ????

Steve Olson

Thanks Riley and the team for all your help purchasing our new truck! Riley was knowledgeable , friendly and answered all our questions with professionalism and promptness. Great experience overall and our new Chevy meets all of our needs!

Corey Findlay

I love Chevy, however... When bringing my vehicle in to get it looked over and a sticker taken off. They failed. Went to pick my truck up and they had not taken the sticker off, or cleaned inside or out of the truck. I had 1 clean shiny rim. Greasy finger prints on the hood. Great people, just complete slack on the detail part of things.

Jeff Strachan

Worked with Nick on purchasing 3 vehicles in the past 6 months and every time was a smooth process. I will continue to deal with this dealership for the foreseeable future.

Mike lewis

This company was the best to deal with. I took a chance and purchasing a vehicle through them online. Joel (the salesman) was top notch from the first time I talked to him inquiring about the vehicle to the end when I left with my new to me vehicle. My experience with the rest of team at K Chev was more than positive experience. They made you feel welcome and warm instantly . I was happy to buy my vehicle here I just did not come away with a nice vehicle but I met some very kind nice people .

Terry Olson

Alan Campbell has always been helpful and considerate to my vehicles requirements. It’s my lifeline for my business and without it I don’t make money, once again I was in and out in a timely fashion. Thanks Al, you and your crew rock.

Mica Lindsay

Raylene and all the staff were excellent! Fast and efficient service. They really made shopping for a new vehicle an enjoyable experience.

Ty Marks

Took my car in for a service. Almost all dealerships I've been to use paper floor mats and do a quick wash and vacuum. Found a small scratch on the rear door panel, most likely from not washing the brush properly, and the floor mats were left dirty. Shuttle service was great though!

Derek Nyrose

2020 Silverado High Country - LOVE IT! I was frustrated with my Tundra, the Toyota service department and the countless times I had the "run around" from them. I am so glad I turned to the team at Kelowna Chevrolet. I worked with Joel and he tirelessly searched for the right vehicle for me. With Covid, supply wasn't easy to find but he gave me numerous options in order for me to find the right vehicle. The process would have been faster if I wasn't so picky! Joel managed to get me the right truck for my lifestyle and needs. Once we found the right the process was seamless and I was driving my new truck within days. Darren in the Business Department worked with me on the right options that fit my needs. I highly recommend Kelowna Chev, Joel and the whole team the next time you are looking for a vehicle.

Candice Braun

I got to work with James here at the dealership and he was fantastic! It was my first time buying a car on my own and everyone at the dealership was amazing to work with. I highly recommend asking for James when buying a car here.

Anthony Neville

Your staff were great, not pushy or trying to oversell and Jesse was great. The only thing that bothered me was that the car was listed at 20000 but after a 3000 trade in, when the final invoice was presented it had ballooned to $30,000. I would have preferred if Jesse would have been upfront about the extra costs

Apex Leasing

These guys are constantly asking me to trade in a vehicle I don’t even have. They send me a letter every single month! Time sensitive letter, we want your trade in! Well, seeing I haven’t had that car for 4 Years, I’m pretty sure I can’t trade it in...I used to love to buy from here, until now. Your crappy letter trying to get me to buy again is a gross way to communicate with a long term customer. Call me, not send letters every single month. Will now take my business else where

Maha Ejaz

Great service and professional advice. ????

William Touch

Trevor Neely was really helpful and knowledgeable. Helped us get into the car we wanted. I highly recommend Trevor and will refer all my friends and family to him :)

Don Winter

Had air conditioning witing melt down in Kelowna. They were very accommodating fitting us in and getting us cooled down again! Very professional and courteous.

Jake Allen

Amazing team at Kelowna Chevrolet. I can’t say enough about their quality of service. Easiest vehicle buying experience I have ever had. They were fair, transparent and not pushy. The service department, management and business …

Darryl Wilson

I recently purchased a new Camaro from Kelowna Chevrolet, I live in Langley so it was all done online and over the phone. I was extremely fortunate to have Joel Speckman as my salesperson because he went way above and beyond to assist in getting me a very good price for the car as well as having their staff arrange the shipping of the car to Langley, many thanks to Joel and the rest of the staff at Kelowna Chevrolet! Darryl

oilerscup1987

Took vehicle in short notice, flew in parts to get me back on the road quickly and provided my family with a courtesy vehicle while we waited. Very friendly service to top it all off, thanks again Derrick!

Lynne Spencer

Very very knowledgeable staff. Shop price average to other dealerships. Very friendly

Kealey McDonald

Amazing experience at Kelowna Chevrolet! Brought in the exact car I wanted the GM Ian came in and shook my hand to thank me for using them which made me feel appreciated! Dennis was very helpful with going over the vehicle with me and David was the best finance manager to deal with helping me from beginning to end! Highly highly recommend using Kelowna Chevrolet when looking to buy your next vehicle!

Suz Singh

Thanks so much to Rick at Kelowna Chevrolet. We were very happy with your excellent service - straightforward, efficient, and very fair. We will keep you in mind for future business and recommend Kelowna Chevrolet to others.

Jenny Filipchuk

From the moment we booked our appointment till the moment we picked up our vechicle the service was outstanding. They obviously care about their business and pride themselves on customer service. We were extremely happy. Thank you for taking such great care of us.

jared

Wouldn't give them the time of day. I went in one day after work looking to get a new truck. I didn't get past the first sentence with the salesman before he told me he "didn't think I could afford a new truck. How about a used car?". I don't know how he came to that conclusion. I guess I didn't look the part being just off work and in my dirty work clothes. Their loss... I went to Penticton and picked up a brand new truck the next weekend. A truck, not a used car. Because I need a truck for work.

Stephen Knapp

Had my best dealership experience to date. Brent and Jesse were very respectful and accommodating and definitely exceeded my expectations. Would recommend to anyone.

Matt Gunn

Amazing service department and sales staff. I would highly recommend this dealership. However, could use less blocking of customers on social media. #pinkshirtday

Shawn G

Fantastic buying experience! No high pressure sales tactics these guys are able to make deals.

Dr. Chad Fletcher

I had a great experience with the entire sales staff during my vehicle purchase. It’s a pretty laid back atmosphere and they are very accommodating.

Jordan Renata

Best experience we've ever had buying a vehicle. Hands down the most friendly and knowledgable staff, and made every step of the process seamless and enjoyable. We will be happy customers for a long time cheers kelowna chev!

Robert Aiello

Great experience! Mike Frances was a pleasure to work with. Friendly, knowledgeable and welcoming. He acted as my eyes and ears, as I was inquiring online and over the phone before driving from out of town to inspect the car. A long story short, the car was just as great in person as it sounded over the phone. Thank you Mike!

Makayla Costa

Trevor was very professional and helped us very much! Everything just seemed easy and catered to us. Everyone worked hard to keep prices fair and keep us comfortable with such a big purchase! We will defiantly be choosing them again when buying in the future! Thanks Trevor and the Kelowna Chev team!!

Donato Bisceglia

TLDR; First experience - Good, but slow service department. Plan accordingly. Average experience with the service department. Could be faster and better organized. Everyone seems to move at an average to below average pace. Went in to get 4 snow tires mounted and balanced on steel rims, made an appointment 2 weeks in advance and was told over the phone the appointment would take about 1hr 45mins. I thought this was a bit long for this job, as several other tire shops in the past have done the same job for me including alignment in under 90 mins, but figured they're just playing it safe with the quoted time, so I agreed and decided to wait. Arrived about 5 minutes late for my appointment due to my cautious driving in the snowy weather on all-season tires, but I was the first appointment (7:00AM) so figured they would jump on it quickly. I waited 2hrs and 10mins in the waiting area with no update from the service advisor so I went up to get an update at 9:15AM. The truck just was pulling onto the alignment rack... 2hrs to mount and balance 4 tires seems ridiculous, no? Anyways, was told that the work was about to wrap up soon, so I sat back down in the waiting area. An hour later, now 10:15AM, still no update from the service department, so I went up to see the advisor again. The truck was ready and sitting outside for some time and the advisor was not aware of it for some reason, he said the computer didn't update him. My keys were hung up on the wall behind him, I'd already asked when it would be done, and I'd been there for over 3hrs at that point so I found his response a bit odd. I think the advisor felt badly because he gave me a car wash coupon for the Esso down the road, valid for 30 days. Nice gesture, but not sure there's a point to washing your car in the middle of January... unless they have an undercarriage rinse to wash out the road debris. A positive suggestion would be to make it valid for 6 months so customers can use it in the spring once the snow is gone. Now in quite a rush to get on with my day, I finally pay, get my keys and leave at 10:20AM. I admittedly paid the invoice in a bit of a rush and didn't really review/compare it to my original quote, but once I did I was disappointed to see I was charged $44.78 more than my original quoted amount. It's not a large sum of money, but it's a bit frustrating when they haven't provided any additional service or changed anything from the original quote. I have sent them an email about it and will update this review should they reply. Actual positives of the experience was the dealership is clean and fresh feeling, waiting area has lots of seating and a TV, good coffee, and the staff were quite friendly. The work done on my truck was completed well, my truck drives nice and straight with no wheel vibrations. I'd give them another visit in spite of my experience as it may have been an off day for them and I had good impressions otherwise. Would definitely not rely on their quoted times and wait around again, though. Update - Was contacted by one of the managers, he apologized for the invoice error and refunded me the difference on my quote. Nice to see they made things right.

Denise Foster

Dennis and the team at Kelowna Chevrolet made the purchase of my truck completely painless. I would not have thought that buying a vehicle could be this easy. Everyone made us feel welcomed and appreciated and their expertise and knowledge were impeccable! We were very satisfied with the service and attention to our needs and wants. Outstanding, and if there was anything that could have been better, I have no idea what that is. Thank you so much and we will be back for more superior service in the near future and will recommend to all we know.

Matthew Baker

Josef was excellent and his follow up was great. If you want a professional, non-pressure, individualized experience go in and ask for Josef. You won’t be disappointed-and the 2 cars we bought-amazing!!

Phillip Johnston

Dennis Friesen gave me excellent service today. Very down to earth and friendly sales person. Worth the visit

Richard de Man

My recent purchase at Kelowna Chevrolet was an experience like I'd never had before! Scott Robinson was awesome to deal with, he worked very diligently to meet my purchase criteria and I NEVER felt pressured to make a decision! I left the dealership with a beautiful vehicle and I knew that I had been treated by a business with honesty and integrity! Thanks so much for understanding what customer service is really about, You people nailed it!

Katie Prentice

We have purchased three vehicles now from Kelowna Chevrolet and we couldn't be happier with the service the sales and the ownership. You walk into the dealership and feel at ease not like someone's coming at you to try and sell you a car. We had the pleasure of dealing with Ray who handled every question every concern every little thing we had uncertainty about quickly and promptly. Me and my husband will be lifers at Kelowna Chevrolet lol. Thank you so much for such a positive experience with the vehicles that we have our kids are looking forward to being customers as well. ????

mike repole

great dealer, goes extra mile! bought 3 trucks and will be back for more!

Kyle Smed

Trevor in the business Office is amazing there! Great guy

Jfraya Des Roches

My husband and I unfortunately lost our 2009 dodge journey to a hit and run, so we came to chevy to look at a 2013 equinox. Trevor and Leah were absolutely amazing. Worked every possible option for our family. Got us the best deal and we cant be happier! Thank you again to kelowna chevy for helping our family get back on the road. We will be recommending you to everyone we know. ????

Tracey Wilson

I bought my new car there in may .I got great service, and i love my car .Jordan, was very helpful ,and made it a good experience .I recommend them to anyone wanting to buy a car.

tucker101010

A lot of bad reviews on here. Here's another one: Very poor experience, Not up front about pricing, fees, and taxes. Deceiving about their fees. Fees are extremely high. Was treated rude, threatened, delayed replies. They would not honor their quoted prices. Recommend avoiding this dealership. Get everything in writing from the very first second. Tim in Finance absolutely snapped when questioned about documentation fee. Experience started good but quickly turned, Glad I walked away.

Jeff Woodin

Jordan found us a truck that had everthing we wanted and more. He gave us a couple options to choose from and all the differences between the two vehicles, so that we could make an informed decision. Jordan made the process very easy and quick. Very happy with Jordan and Kelowna Chevrolet.

Terry Burke

I would like to thank Lucas Last, and Joel Speckman for helping me pull the trigger on my new Silverado 1500 LTZ. The list of options today can complicate the process because of the way manufactures bundle options, but Kelowna Chevrolet was professional and very knowledgeable in explaining the new technologies, especially the new 3 L diesel and towing camera systems which sold me on the total package.... awesome truck

Jeff C

Was called to trade our lease in early so we went into this dealership as returning customers. Salesman printed the wrong vehicle spec sheet and we price haggled on one vehicle. Vehicle was changed right before going to financing. Salesman told us vehicle had the midnight package, he was wrong. Were offered above website pricing as returning customers, had to fight for website price. Vehicle VIN was changed 3 times during finance process, they did not even know what vehicle we were financing. It wasn’t until inquiring the following day that we were presented the actual spec sheet. 2 weeks later our salesman calls us asking us to trade in our old truck, that we had just traded in two weeks prior. He had forgotten he had just sold us a truck. Contacted owner multiple times, but at this time nothing has come from that. No sense of family, loyalty, or transparency. This was the single worst dealership experience I have ever had to endure.

Rick Bachalo

My experience with Kale on several visits, inquiries, and purchase discussions over the years has been excellent ! Over 40 years of vehicle purchases in Canada and the US, Kale ranks among the very best ! His knowledge of the product, pleasant likeable personality, and great timely service all lead to a trust one can count on. There are many vehicle brands, various dealerships . . . but it all comes down to the human aspect and Kale is the reason I would buy my next Corvette from Kelowna Chevrolet ! Cheers Rick

kathi meyn

The shuttle drive home with pu when my car wad ready, the contact with my service advisor Matt was clear & consice AND they sent me a video of my car undercarriage. Great service, im a happy Chev owner

Justice Budd

Technicians are skilled and very helpful

Jackie Kuntz

I'm very happy with my new ZR2! The staff( Kyle and Ian) made sure everything was perfect before I drove away and have called a few times also to see if I had any questions and that I am completely satisfied. The experience from beginning to end was exceptional..No pressure , no gimmicks, no nonsense. They make buying a new vehicle easy. I would highly recommend shopping at Kelowna Chev!

James Mugwe

This is the Best place i have ever heard the privilege of working , I will miss all my experienced and amazing managers, thank you for all the training and support you gave me, you set me up for success. My awesome sales team members thanks for putting up with my crazy..lol And finally to the Powerhouse , the Service department staff..., for always making sure all our customers were given VIP service all the time irregardless of how busy it was... I will recommend Kelowna Chevrolet to all my family and friends 100% And know.. to that person who just tried to impersonate me on this review portal, shame on you. The least you could have done is get your facts and my name right.

Eric N

Great all around car buying experience from the employees at Kelowna Chevrolet! Staff are knowledgeable & professional. I would recommend this dealership to anyone looking for a new or used vehicle.

Rhonda Hay

I bought a 2019 Cruze Hatchback the other day and I love my new car!! The staff were all very helpful and super friendly and I will definitely refer my friends to go here. Thanks to Ray and everyone who also stayed late to get me into my new car.

Donald Harrison

I had a leak in the engine area on my 2019 Chevrolet pickup. I didn't buy the truck at Kelowna Chevrolet but I had bought there before. I called service and a young lady told be that I could bring it in the next day anytime after 6:30 a.m. and a service rep would take a look to see what the problem was. She told me that there were no available bookings for service repairs until November 12th but at least I would know what was wrong. I got to the dealership as the service dept. opened and talked with a service agent by the name of Matt. He told me as soon as a tech was in he would get him to look at the problem. The tech's get there at 7 a.m. and shortly after that Matt told me the water pump was shot, he was checking to see if they had the part. He told me they did have the part and if I could leave the pickup there they would try and get it repaired before the end of the day. I told Matt that I would really appreciate that as I was leaving town on Sunday and needed my truck for a trip I was taking. They gave me a ride home and called me at 4 p.m. and said the truck was ready and they would send the shuttle out to get me. SERVICE AT THIS LOCATION IS OUTSTANDING!!!!! They could have easily told me they couldn't fix it for a couple of weeks and sent me home. They saved me missing my important trip. I know where I will go for all my service needs and where I will buy my next vehicle. Thanks Matt and the team and Kelowna Chevrolet. THE PRO'S on customer service. I just had my truck back in to get a remote start put on it. I called Parts for a price and was quite please with the quote and had it installed on Wednesday this week. I had made an early morning appointment and when I got there the Service rep said it might take a couple of hours. I explained that I had a Doctors appointment at 10 am and could they try and get the install completed by then. I was very happy when the truck was finished in less than an hour and I was out of there to attend my doctor's appointment. The remote is factory and works great. The funny thing is I got an email message asking me for input on how Kelowna Chevrolet could improve their service. Quite frankly you cannot improve on perfection. Without a doubt the best Service Department in Town. OUTSTANDING, thanks.

Andrew Moser

Jordan and the team at Kelowna Chevrolet did a great job of getting us into a truck we loved. Everything about the experience was great from The time we entered the door and were greated by Billy to getting the insurance and plates without leaving

Keri Marples

Kelowna Chevrolet took fantastic care of me after my mechanic had discovered a safety notice on my fuel system. The service team had to do some digging to find the notice, but they did and replaced everything that was faulty and in a very timely manner. They are by far the friendliest and most professional GM dealership in town.

Mike Wolf

Great experience! Everyone from the salesman to finance to the sales manager was friendly and helpful. I got a great new vehicle at a good deal and am very happy with the process from start to finish! I would and have recommended Kelowna Chev to friends and family.

Rebecca

Matt was very informative and kept me up to date with my service issue. I’ve never had any bad experiences with Kelowna Chevrolet. They are awesome and helpful.

Deborah Fraser

It was a great place very friendly they really try to make u comfortable

Dylan Parkhurst

The guys at Kelowna Chevrolet were great. They went out of their way to get me what I wanted on my trade and got me into a great new Silverado. They went above and beyond to make me happy. Thanks again guys!

Cameron lowther

Jason and Raman were amazing in helping me pick out the echo all I didn’t know I wanted, that was until I drove it. They explained all the costs in detail so there were no surprises. Great experience. Thanks guys

Mike Mazor

Our Business has recently purchased a brand new 2020 3500HD from the team at Kelowna Chevrolet and it was by far the easiest purchase experience we've had in a long time. Ian & Jason went above and beyond to make sure everything went smoothly and remained helpful throughout the whole process. We will be recommending them to everyone and will continue doing business with them from now on. Give them a chance, you won't be disappointed.

Malcolm Roberts

I believe their phrase says "Where car buying is easy", and it's right, they do make it an easy experience. Dealt with Trevor who was very knowledgeable as well as very helpful. They gave me a good deal (I think !!) and I am certainly a happy car buyer.

BRUCE NIELSEN

I drove 1100 km round trip to buy my new Silverado 3500HD here. Kelowna Chev had the best price and trade in value. Salesman Daniel Abday did a lot of legwork to get my truck set up the way I wanted. The dealership was well organized and the transaction went smoothly. Highly recommend this dealer and especially salesman Daniel Abday.

Brandon Kelly

Amazing customer experience thanks to Trevor and Santi for helping me get into my new car. Your customer service was exceptional. Always worthwhile coming in to see you guys.

Scott Taylor

Had a really easy and good experience purchasing my first truck from here, everyone that works here was really nice. I dealt with Riley and Dennis and would recommend both of these guys to anyone looking for a new vehicle.

Jay Morris

Can't get the vehicle you want and if they do the prices are super greasy so bring your negotiating A game. And if they do find one at other dealership don't hold your breath you're getting it. Or in my case put deposit down, find out it's sold and then have to chase up my 5K deposit. Real decent service! Wouldn't expect anything different from a Kelowna dealership though!

David Rogers

Always been a Chevy guy from my first 65 Chevy 2 wagon. Went in to get my truck appraised and figure out which way to go, drove away in more of a vehicle than I initially wanted ( due to creative financial scenarios presented ) but sure am happy with the come back kid "Blazer" or at least my wife is and says I will love it when I get to drive it. Lol Enjoyed meeting and getting to know all involved ( Lucas, J, Adam, Leah and Ian ) ( and Billy ) with our purchase, kinda made us feel like part of the family. Thanks Guys.

David Polsom

Every step of my experience buying a vehicle went incredibly, never felt any pressures or got any pitches to feel like it was necessary. They listened to what I was wanting and went above and beyond my expectations. Thanks to them I have a brand new truck and I love it.

Ethel Gill

Dennis went beyond our expectations. He was prompt with his replies and information, we felt like we mattered, and that he cared about our car leasing experience. He put his heart into the task at hand. What a pleasure to deal with him, he will be recommended by us for anyone wishing to buy or lease a vehicle.

Amee Manion

Kelowna Chevy was the best dealership I have dealt with to date. Their staff were so friendly and helpful making the purchase of our new vehicle a breeze. Jordan helped us find a vehicle staying within our budget while still having all the features we were searching for. He helped make the decision easy!

Dale Hart

The Kelowna Chevy team was....AMAZING. My wife and I had a specific size and budget in mind and at NO time did we ever feel pressured to go outside of our needs. In fact it was the opposite. We had a great salesman who put up with us and our 4 year old rock star son. The finance office was great and listened to our needs and gave us exactly what we needed. Overall it was a great purchase experience that left us feeling confident in our chose car. Talk to Myles, Clayton and the team at Kelowna Chevy for your next car or truck choice. You won't regret it. Thank you Kelowna Chevy!

Nathan

Easy, no pressure sale. I feel that they helped me make the most of all the promotions they had on. They laid all the pricing out plainly.

Denver Cayenne

I had the pleasure of dealing with Joel and Lucas. Top notch gentlemen, made the experience awesome, answered all my questions...cut me a great deal. Highly recommend both these guys.

Theresa Ricciuti

Kelowna Chevrolet went above and beyond to get us the truck we wanted, considering how challenging it is at this time to find the right product, we were thoroughly impressed. The staff worked so hard and were super friendly! Customer service was more than 5 star! We can't thank them enough for their exceptional commitment to customer satisfaction. We would absolutely, without a doubt go back. Thank you so much, Rick, Dan and your team! Jim and Theresa Ricciuti

Charles Frasier

Just purchased another vehicle from them and nothing was easier. Great service and respect. I also have been dealing there for over 10 years when I bought my first truck Thanks people.

Harri Manninen

Excellent knowledgable staff with warm kind smiles, informative to meet your needs. With all the right answers to put your mind to rest and looking after your family's comfort and safety they just want to make it perfect just like they're team Put your mind at ease be taken care of with a peace of mind I highly recommend them.... All about trust.

Shawn Herrington

I have had the best experience buying my new 2019 2SS 1LE Camaro from Trevor Neely and Leah in finance. These two individuals were outstanding in patience and professionalism. I would always recommend this dealer as they located and secured the vehicle I wanted and are shipping it to my door as I live in another city. Great job everyone at Kelowna Chevy!

Bob kitsul

I just purchased and picked up my brand new 2019 Chevrolet trail boss yesterday . First of all by far this was the BEST vehicle buying experience ever!!!!!!!!! From the 3 days on the phone back and forth trying to find the right pick up to the business side of it and even the insurance , everything was explained & was top notch and very professional. Thank you so much to my salesman Jesse Galdamez . Jesse & the team went above and beyond for this purchase from start to finish!!!!!!!!! I would definitely recommend Jesse and Kelowna Chevrolet!!!!!!!! Thank you it was well worth the drive from chilliwack

Aaron Yazzi

Very kind and friendly service Took care of all my needs Proud owner of a 2020 Chev Silverado Duramax oh ya!

Tiffany Johnston

Excellent and friendly staff. Very helpful and accommodating.

Cody Collins

Great service, friendly and welcoming environment. Go see Micheal if your looking for new or used. Not pushy at all, willing to work with all budgets. Great experience.

André Siegfried

I can't say anything about their sales team, but the service team is exceptional. I've been to 3 different gm dealerships, 6 different times, when I first bought my truck (not from Kelowna Chevy) and it had a problem with the 4x4 system starting at only 500km. Kelowna Chevy was the only dealership that managed to find the problem and fix it, the first time I came to them. Matt is usually the one that handles my truck, and sometimes Jordan too, and they both are very knowledgable and answer all my questions that I have. And most importantly, I feel they talk to the customers with great respect. Some mechanic shops I've dealt with talk to you with a "mightier than thou" or "please don't waste my time" attitude, or take advantage of your lack of mechanical knowledge, but from my experience with Matt and Jordan, they are very honest and seem to take pride in their work. They explain the problems/solutions very thoroughly and easy to understand. The guys that work on the vehicles are super great too. Kudos to them for finding the very annoying problem I had in the beginning, and working on my truck with care from then on. Overall, exceptional service staff.

Roberta

The salesman that we dealt with at the dealership was extremely knowledgeable and friendly and not pushy, along with every other person we dealt with during the sale process. We were very happy with the truck we bought. The reason i am giving them a 2 instead of a 5 is because of the pandemic. There seemed to be very little regard for our safety. Our salesman wore his mask while we dealt with him - thank you for that, but in the building itself the staff ran around with their masks under their chin or off their face altogether. Being that the building is so huge i give some leeway. However, there wasn't even an attempt to have their masks up while walking by us or stopping to talk with us. The staff would stand right next to each other with their masks off. There was no social distancing at all. Now, all that said i stayed and made the purchase on our truck. Yes i could have left but i didn't. We needed a specific truck and at the price etc this fit our needs. So yes we risked our safety to get what we needed. We kept maneuvering ourselves to keep a safe distance from people and had our masks on the whole time. If not for the pandemic issues this dealership would definitely received a 5.

Phil Corman

Wow lied to me right from the start only reason I financed my car was to get better credit as their finance manager put it, when I was able at the time to put down $10,000 and would have went for a better car, they had a sign on their wall a certain number of oil changes for like approx $495 , when I asked about it they said that has been done for a number of years and someone would call me back, nobody ever has and it has been a year, don’t expect any level of service after they get your money.... Nothing has been positive for this dealership and I hope other people read this and go to the nearest Hyundai dealership No I am stuck with this car, Thanks Kelowna Chev, hopefully the owner at the top feels really good but I forgive you just won’t deal with you again EVER!!!!!!

Amanda Pham

I showed up looking very casual and disappointed with my service at a car dealer ship down the road. Immediately I was greeted by a lovely lady who chatted with me about how much she loved my hair and asked if I needed help. I said no so …

Mike Ross

Kelowna Gm is a fantastic place to purchase a vehicle ..With it’s no pressure sales team up front financing no hassling repeated calls .. I asked for the best price on new Colorado truck and got exactly what I wanted , The day I was to pick up my vehicle it was sitting waiting for me all shined up full of fuel and ready to go ..I was welcomed in ,,offered a coffee , cappachino Being from out of province sales man took care Of all my insurance worries and got my insurance handled .. I recommend this Classy down to business dealership to anyone I know!!

Jenna Makaroff

Bough my car at the beginning of February and I am very pleased and happy with it so far. I have taken many road trips with it since and haven't had any issues. When I changed my tires over from winters to summers the sensors were not connecting to my model so I contacted Kelowna Chev and they fixed it for me without charge and in a timely fashion. Trevor, my sales rep was very helpful and professional the entire process and I am very pleased with the service he provided. Will definitely recommend and come back for any future vehicles. Thanks!!

Douglas DOUGLASR

Overall very good staff and quite reasonable to deal with. Work done as requested, at reasonable cost and helpful advice. Would recommend, certainly over other nearby GM dealer service. Perhaps should be 4½ stars as I'm fussy and nothing can ever be perfect.

Richard Otteson

I have purchased five trucks from this dealership in the last 1.5 years and each experience has been amazing! The staff are extremely knowledgeable on their product and a true joy to deal with. I never once felt rushed or pressure in any of the transactions. I strongly recommend this dealership and will continue to send referrals your way. Thank you to Leah/Luke/Joel/Ian/Dave

Pete McTiernan

Let me start with going to get tires. Not a bad deal they advertise at cost? but overall not a bad deal. Then when they installed tires I was told I needed a brake job ??? Potentially $1500 plus. Odd, I thought and when I informed them I would wait to decide they seemed VERY surprised and hesitant! I got my car home and checked and had my neighbour a Red Seal mechanic look at the brakes and he advised brakes were fine. Just this year went to look at the new Corvette and settled on a model, options etc with a salesman and learned they charge $10.0000 over MSRP because the car is POPULAR. Needless to say I think this is unethical and walked.

Toma Simac

I just recently purchase a 2019 Chevy Colorado ...Tristen Shaw was a big help on helping me pick out my new truck I recommend seeing him and to David Dunlop helping me get best finance to purchase my new truck thank you very much to both of you.... Toma

Matt Attfield

Curtis in parts set me up! Huge thank you, great parts team there. He is always happy and quick to help . Thank you!

Valerie Dee

In all the years of purchasing vehicles and dealing with General Motors this is by far the best experience we have ever had. The new team at this dealership is so professional yet fun at the same time. The contentment we felt during negotiations left us with a natural instinctive feeling that they truly care about the customer first, we honestly felt like they have known us for years. Honesty, integrity and great service right from our sales specialist, Charles, then to his manager Santy and all the way through to Leah, on the finance team. Thanks to all and anyone else that was involved.

Jesse MacDonald

Great working with Trevor and Leah to find the perfect truck for me. They made sure I got exactly what i needed, couldn't be happier with my purchase. Thanks!

Darren Oliver

Awesome customer service, Kyle was a great salesman and Adam the sales manager went out of his way on helping when it come to buying the car. Greatly appreciated I would definately recommend Kelowna Chevrolet.

Francisco Machado

I am very disappointed with the Kelowna Chevrolet Dealer. Lets start with the promises from the Sale Person and Manager. Do you have a GST #, are you a student, are you member of the Canadian Arm Forces?. Well I do have a GST #, you qualify for $500 bonus the sale-man said, good, when everything was set and done the bonus figure didn't show on the bill. Then I asked the question why the bonus didn't show. Well, GM doesn't' have bonus for the type of vehicle you purchased. Be careful when you are buying a vehicle at Kelowna Chevrolet. do not trust the sale personnel. Get everything in writing with signatures from anyone at the Dealer before you sign any papers, specially at Kelowna Chevrolet.

Dene Gray

I’m very happy with the service I received today. The oil change was quick, the staff super friendly. I appreciate that they send me a reminder when its time for my car to have an oil change. Best of all, they gave my vehicle a complimentary wash. Kudos to all the DF team.

Bill Motiuk

Excellent service in all respects. Inside reception area for customer's auto and driver inmaculately clean. Attended to right away. I was emailed as soon as vehicle was ready. We went over what was done and then I was good to go. All the staff were very courteous, efficient and professional. A good job by all. Cheers, Bill Motiuk.

Bev Seidler

My son is doing work experience there

Shelley Tsujimura

We just bought our new truck here and they were so efficient and respected our time! Super impressed, left feeling that I got a good deal and super happy with our new vehicle!! Tod and Clayton were amazing and they listened to what we wanted and got things done! There was no messing around the pair of them are a fine tuned operating machine! We will continue to go back there to purchase our vehicles in the future and I will recommend them to anyone I know looking for a vehicle.

Nancy Ingram

Whent to look at a vehicle that had advertised on auto trader, called to make sure it was still there, got there and the information on the advertised vehicle was totally wrong, not the same vehicle as advertised, bait and switch? Will never get my business

tim tetrault

Was very happy with the service. Even though I was there only for a recall on my truck, the staff treated me awesome. they gave me a time vehicle would be ready and they were right on time. From the shuttle service to the reception I highly recommend this dealership.

Megan Regnier

This was my third time purchasing a vehicle with this dealership. The first time was back in 2015 and they really tried their best to get me a reliable vehicle when I had only just started working and only had my BC license for a year. Last week I bought a new Equinox from James and Brent still remembered my family from the first time we came in 5 years ago. They were even great with my 2 year old son running around, James tried to watch him while I finished some paperwork with Leah.

Leanne Wall

It's amazing the people are so nice!!! We got a brand new Chevy trax in one day Awesome????

Steve Morrison

Amazing sales team.. we were treated with the utmost respect from the time we walked through the door! I will deal with kelowna Chevrolet again and again!

Mellissa F

Buy/service your vehicle here! Amazing service from everyone in every department! Open, friendly, inclusive, no pressure environment. NIKO in sales, and the entire staff team were so great to work with. I knew exactly what I wanted and what I could afford. They did not try to upsell me or change my mind, they listened. I purchased exactly what I needed and it was delivered to my home that afternoon. The follow-up from all departments has been great too.

Dale Strymecki

They took good care of me. Gave me a good value on my trade in. I will go back if I needed another vehicle.

Tim Morton

Good vehicles, great staff (Trevor and Leah) and no games. One of the best dealerships in Kelowna. Highly recommend. Bought another Chev here, real happy with the whole process. Trevor rocks even if he does like the Bruins. Will be back for another one, maybe a new truck.

Gail McKaig

Clayton went above and beyond! Every aspect of our transaction was pleasant, professional and far exceeded any expectations. We were treated very fairly on our trade in. Our vehicle was brought in, insurance staff was amazing...if I could give 10 stars I would. It was a stressful time in our lives and we were treated like family. Thank you so very much.

Nason Ibrahim

Updated 2021-10-07 As someone in the motor vehicle industry, I am saddened and disappointed that things have come to this. I feel like I have been taken advantage of. The dealer knew a few things: 1. I was new to BC and was in a real bind trying to get a car 2. I was very excited to buy a car. 3. They knew of the damage this car I bought from them had on it and no one took the time to tell me about it. Instead, I found out months later when the car started giving me some serious issues. Issues that will now cost me a couple thousand dollars to fix. They take no responsibility as if they could NEVER do anything wrong. They went out of the way to try to prove that I was nowhere near right. Making me feel small and insignificant to their business. Now it is important to point out that I signed the bill of sale, of course. What wasn't pointed out to me were any of the little check marks on the page. One of which, was claiming that I am "OK" with the damage on the car. I was simply asked sign the page and the car was mine. I'd also like to point out that I had a witness with me during this whole process. Which also means nothing to the dealer. I do take some degree of responsibility of course, I have eyes and can read. But I can only read information given to me and they FAILED and NEGLECTED to show me any Car Proof for my car before buying it. They knew they had a lemon and smiled as they watched me drive away in it. When I asked the sales person if he went over the Car Proof with me he said " I don't know". Yet, it is still all my fault that the Car Proof wasn't provided because I didn't "Ask for it". Any damage over $2000 must be disclosed in detail. I also have the text messages to prove this claim to ignorance. All in all, here I am. A car that doesn't work right, with a huge repair bill and massive damage claim from the previous owner. They haven't had the decency to call me since we last met about the issue. To whom ever reads this, please done waste time buying a car here. They only care about one thing and it isn't taking care of you. It's taking as much money as they can and leaving you in the dust when you trusted them to begin with.

Ric

Simply put, awesome experience!

Todd Merenick

Great service. I expected a very high bill and instead my bill was very low. All of the staff were super kind AND I was driven to work from the dealer and picked up at the end of my shift. Very nice. My expectations were exceeded. Well done. Thank you.

Mike MacQuoid

Dropped into Service Dept. (with no appointment) on a Saturday morning with a minor annoying issue on my Chev Colorado. Extremely polite and accommodating. Quickly analyzed the problem and remedied. Truly customer focused. Thanks very much.

Don Steiger

The staff is amazing .Quick but safety was the first thing for me and my truck . The staff got my truck in Quick for the service then got to work on a noise I had heard. The service advisor call to let me know what was up and the plan .they completed it fast someday service

Emil Nagy

Got an oil change without an appointment; now that’s great service. Thanks Matt .Had a wonderful visit with Stan while waiting. I’ve been coming to the dealership since 1976. Victory motor seems a long time ago . Best regards , Emil Nagy

J

I made an appointment three weeks in advance. Drove over an hour in the snow to get there and they told me I had no reservation and that I never called them. They told me to wait in a waiting room for half a day and they might look at it... so I had to leave. Anyone can take reservations, but keeping them is what actually matters. Very dishonest people.