Reviews of Hertz (Car Concessionaire)

Alice T

Had to go from Edmonton to kelowna and it was super cheap! Then needed a rental for around kelowna and the people helping me were so friendly and gave me the best deal and service! Seriously saved me so much money. Give these guys your business!!!! You won't regret it

Choongmars_ Lee

Friendly staff helped me a lot.

Lynn Harvey

I have mixed feelings about my review. The pricing was great, and service at the airport was efficient, that being said though. I tried to call to prolong the reservation a day and 12 phone calls later, and being on hold 4+ times, and be disconnected as well, only to get the wrong person again and again, none of which could help me at all, except to tell me to call Kelowna, which I did several times already... anyway. I am unbelievably annoyed, frustrated and still without a conclusion to me quest. When I return the car tomorrow, I better not have more problems, unexpected fees or there will be an angrier review... I can't even find a place on the Hertz site to email customer service.

Tara S.

Did not return my deposit. Would not answer calls. Did not justify. Don’t recommend AT ALL.

Lilac Milne

Absolutely abysmal service. Despite our flight number being in our reservation and our flight arriving before closing, no one was working there. We waited for more than 15 minutes with other customers, all with reservations, and no one ever came. When I called Hertz to enquire, someone on the phone tried to send me to the Sheraton via hotel shuttle for a reservation. That would have been bad enough, considering how we had specifically reserved for a car at the airport, but get this! The Sheraton told us they don’t even have a Hertz location any more. All they have at the hotel are cars stored off site or some such nonesense. We were left to cab it (such a waste of money) and to find a rental car tomorrow. Terrible service. Thanks for nothing, Hertz, from the missing service person to the clueless phone person who almost sent us out into the cold winter night on a wild goose chase.

Mey Assef

Just confirmed my reservation with Jessie. I received great service and price on my rental. This is second time using this company and would highly recommend them.

Mark Renneson

I was arriving very late after the counter closed. I was told that getting a gold membership meant I could pick up keys at a nearby hotel that would collect me. They did and I got the car no problem. Only downside was that the tank was half-full and there were 4 or 5 chips on the windshield of varying sizes. I don't care too much about that, just don't want them to think it was me.

Noah Barlow

Worst. My flight was delayed and they told me I was too late and my car was given away... they then tried to give me a lesser car for the same price, which wouldn’t be that bad except that they were trying to convince me that a Sentra was the same class as a Passat...

Senthil Thirugnana

I travel across the country and have been renting cars from different rental companies. However, your Hertz franchise Nazmeen over there and her employees are the best I have ever come across when it comes to service & speed. Especially one of her employee by the name of Shayari works with lightening speed. I would strongly suggest them to my friends and anyone looking to rent a car. Truly impressed!!!

Ryan Sagert

Great service, friendly staff, clean car. Thanks for the transaction today!!!!!

Tiianna Gregorchuk

NOT EVEN WORTH A STAR IN MY OPINION. They DO NOT answer the phone, and when you do miraculously get someone to answer they are totally uncaring and uneducated with their own policies. If we hadnt re read and called back a zillion times we would have been screwed with no way to get back across country. THEY WILL NOT TAKE CASH OR DEBIT??? Quite honestly I do not understand this at all and what the heck happens if you do not own a credit card? Totally unacceptable behavior from staff and managers, confusing and totally backward site that is hard to book with. WOULD NEVER RECCOMEND TO ANYONE & now reading these reviews we also find out they are NOT located in the airport even though their staff assured us many times they are. Who the hell runs this company?

Larry and Cheryl Harper

Booked oct 2. Called numerous times to confirm and when I got there They had no cars available on Oct 15. Never use hertz again. Never use Priceline again. Funny there was a 198.00 Charge on the credit card but no car.

josh remai

This Hertz branch has actual criminals working at it. They gave me a car that had damage on it and told me not to worry about it, then when I returned it they charged me for all the damage! I have a video pre rental of the said damage. They did not return phone calls or emails and in the end I had to cancell my credit card to stop the charges. I should have called the police on these criminals.

Kelsey Valcourt

Would reccomend Hertz Sheraton in Kelowna to everyone. The owner, Jesse and his wife are the kindest people ever who helped me and my friends out when we were basically hopeless & stranded. Jesse went above and beyond to ensure that we got a rental car when we had previously called every rental car company/ explored all other options and nothing was available. I could immediately tell that Jesse cared about his company and that he's just a genuinely nice & kind person. THANK YOU AGAIN, JESSE!!

Lilian Doucet

No help. Very ignorant people who work and manage there, they were rude to us from the start and didnt explain anything about extra charges and other tidbits that we needed to know. We will never go back and will find a much better place next time.

Kuldeep Singh

Very friendly staff, EastIndian guy helped us lot, nice clean new suv he provided us.

Winnie The Pooh

Trust me you don’t wanna be their customer.

Island Fox

This company and location is ridicolus, they are not located at the airport. There is no shuttle until 9 am and they also dont open until 9am. 10 am on weekends. I highly recommend any other vendor.

Hardeep Dhami

Great customer service . Been there twice already and will be back again for any rental needs if visiting kelowna. I would like to take a moment to thank you folks . I forgot my phone holder in car . I can't tell you how convenient it is for me to use phone with phone holder and how frustrating it is if i have to use phone without it . Anyways i went back to get a car rental again i asked them if they have it in lost and found section however chances were very low since it was a small things . Jasbir on reception went above and beyond and called their sorting place to check if they have it and found it . A person from sorting facility (Sandeep ) specially came in to give me that mount while i am still standing on the counter. There are only a few places you can find this kind of customer service / support to their customers. Will i recommend this place to anyone HELL yes! They made a lifelong relationship with Hertz! ????????????????????

S L

This is the worst car rental experience that I have had. I booked a car rental starting at 11am and ending the next day. Due to a flight delay, we arrived in kelowna much later than the original booking time. Prior to today I called hertz and asked them if there would be any problems with picking up the car later than originally booked. They said there would be no issue coming later to pick up the car. Upon arrival they tell me that I have to wait an hour for a car to be ready. This is totally unacceptable and not given any compensation. What kind of business takes reservations and gives no regard to them?! Do not recommend you book with hertz.

ERIC LEE

Hertz counter located in arrival lounge of YLW. Selection of competitors nearby. Friendly service. Vehicle pick-up parkade is close to airport entrance. Was offered free upgrade to a premium vehicle on our visit. Vehicle was low-mileage and in good condition. The Hertz designated lot was full during our return, had to park at competitors stall. Note, the quoted fuel and service charge was more than twice the market rate. Self fill-up is recommended, especially on fuel-thirsty/large tank vehicles.

Darcy Mcfarlane

I returned my vehile to the airport parking lot in the correct stall and placed keys in the hertz drop box inside the airport terminal as instructed (4 am flight). 4 days later I received a voicemail asking when I was going to return the car and there was an additional $216 of charges on my Mastercard. I have spent days trying to call the number they left on the voicemail and I get no answer. It is impossible to talk to a human. I'll never rent from hertz again

Madison Holmlund

This is Karl Holmlund, (Madison's husband), and I am so extremely grateful for the service I received from this Hertz location. I have never posted online to review anything, but I have searched and searched for a place to post about this family run Hertz location. My flight out of Canada got canceled this evening, and the only option was to fly out of Vancouver the next day, which is a 4 hour drive. The woman at the front (Naz) and her husband were so empathetic and explained all of my options. They did have a 4 wheel drive car to take us through the Mountains, but they told me, "honestly, we don't want you to have to rent this car because it is such a dangerous drive." I had told them I have never really driven through the snow before, so they were looking out for me. Literally a minute later, I found out that my wife's grandfather just so happened to be making the 4 hour drive to Vancouver in the morning before our flight. When I told the family at the Hertz location about that, they were so grateful and glad that I did not need to pay for a car. They also explained to me that they can control their own rates 100%, which made me realize that they would fight for a good rate for me. If you want honest and good people to work with when renting a car, then don't do it at the airport, but go here!!!

Pavel V

Disaster

Fiona Dunn

Pre booked a car rental at kelowna Airport on arrival they ask what kind of car i wanted my response. Need a car to get me around visiting few properties. I got Mazda looked ok I drove to Vernon and pulled over for coffee and to place in all the properties navigation system and set the radio NO NAVIGATION NO RADIO SERIOUSLY I met collegue who tried to get at least a radio all that came up on the screen no speakers after several attempts we gave up who rents a car in this condition the guy tried to tell me I needed to specifically ask for navigation. and didn't believe me the radio was hooped as for cheap rates $70 for this type of garbage for 24hrs is ridiculous never renting hertz again

Danielle Ramos

Awful. No one at the airport to receive people!

Amrit Purewal

Awesome ????????

Robert Lex

Not impressed. Reserved a 4 door sedan ("Camry" or equivalent). They give me a Grand Caravan beast which I drive for a few days and check back at the only location in the area and still "no cars available, nothing". So I'm stuck with a smudged window minivan for 2 weeks. Budget's lot is literally crammed with dozens of crisp cars of every type...for next time.

Kimberly Cork

After booking a car with Enterprise that resulted in the wrong location, and no offer of assistance from Enterprise, we visited the Hertz desk. Terry was absolutely amazing! We ended up having some difficulties with the car that we rented and Terry was quick to offer up solutions and before we knew it, the problem was solved! This guy is the definition of customer service!

Emily Allworth

NIGHTMARE! IDIOTS!! Hertz as a whole company has been just awful to deal with, the worst service. I cant believe it...I have been calling the Kelowna Airport location to get them to close out my rental because they have "forgotten" to close out my rental. I have been getting charges daily. I have left numerous voicemails and no one from this location has contacted me. When I called the customer service line, no help and no answers. No one I know will use Hertz again, I will make sure of it.

Raja

Bad service. These guys firstly show all vehicles available and after reservation they are left with nothing on the spot, should take back this branch if not able to understand the responsibility. This is the reason why i suggest every known person not to visit here. Should think about it Hopefully????????

Eric Reimer

WORST experience I've ever had with a rental car agency. After picking up a car from their Kelowna location and having flight plans change on me I needed to drop off the car at the Penticton airport. Turns out they don't have a location at the airport (Budget and National do, I will be using these companies next time) so I tried to call the Kelowna office for assistance. No answer, despite calling repeatedly during work hours, and the 1-800 customer care line was worse. After finally getting ahold of the Kelowna office I was told it was my problem with no attempt made at assistance or accommodation. I will never again use a Hertz rental car agency.

Harsimran Rathore

Terry dawe the manager of the branch is soo rude doesn’t know how to talk to customers pathetic service He was asking an additional $150 charging for cutting the keychain wire so that we can use the second key just in case we loose the second one and it was nowhere in the company document about the charge and nobody told us upfront as well Moreover the car they gave us was running on all-season tires not even winters and that is when there is snow outside

Patrick Dion

(Translated) Do not do business with this company., Big problem with the vehicle - no support - no customer service - I had to rent another vehicle and he still aggressively claims the rental. don't do business with this company.we have a big problem with the car and they never help us. they leave us in danger without any support and they never call us back. we rent another car in another company to reach our destination. They harass me for the payment for 6 months now. NEVER AGAIN (Original) Ne faites pas affaire avec cette entreprise., Gros problème avec le véhicule - aucun soutient - aucun service client - j'ai été obligé de louer un autre véhicule et il me réclame quand même la location de facon agressive. don't do business with this company.we have a big problem with the car and they never help us. they leave us in danger without any support and they never call us back. we rent another car in another company to reach our destination. They harass me for the payment for 6 months now. NEVER AGAIN

Sharon Lau-Wiffin

We have always had terrific service from the people at the counter, especially Terry. I trust Hertz and have always received the proper rental. I can say that with other companies I have rented from. Hertz Airport Kelowna is my go to car rental company. Thank you Terry for the amazing service and friendly attitude you always give.

Haroldinho Araújo

They are not honest. I returned the car with half a tank and was severely penalized for it. They charged U$ 9.99 (american dollar) a gallon for gasoline and administrative fees totaling almost a week's rent. Until recovery of air conditioning recovery they charge. Honestly I had never seen this type of charge in rental companies. The estimated rental fees are illustrative, in the end they charge you for other things without your knowledge. I will never come near that company's counter again, they clearly take advantage of situations to take their money.

Amrita Gill

I have been a loyal Hertz Kelowna customer for some time, but I was very disappointed by my recent experience with them. Despite having paid for a full 48 hours' rental, I was charged a late fee for returning the car well within the timeframe that I paid for. I was told different things by different representatives. I asked when I picked up the rental if it was okay to return it in the morning (which still fell within 48 hours), and they said it was fine--as it should be. But then when I called the night before to ask about extending the rental, I was told that the car was urgently due back that night, even though it wasn't yet a full 48 hours! So then I asked again about returning the car in the morning (still WELL within the 48-hour window), and the customer service representative said that it would indeed fall within the 48 hours I was paying for, but that they "couldn't guarantee" that I wouldn't be charged a late fee. It makes absolutely NO sense--even the Hertz representatives are confused! I know it's not the representatives' fault, and they are probably as frustrated as I am! This seems to be a common practice of Hertz these days, judging by what I was told by the representatives themselves about other people facing the same issue as me. I was even shown the number to call to complain about the unjust late fee, to hopefully get it reversed. The only saving grace was the representative I dealt with when I returned the car (sorry, I can't remember your name)--he was amazing! Next time I am in need of a rental car, I will deal only with him. Anyways, unless this ridiculous practice is abolished, I will likely avoid Hertz altogether in the future--and you may be wise to do the same!

Kihun Kim

Never use this company ever again made a reservation to rent a car already paid for it noone is at the desk at the time that we supposed to pick up the car called the number and they said employees got off early ( seriously?) and what we can do is complain at the customer service tmr thats what exactly the guy on the phone said this is a completely joke

Wendy Pierson

I left a CD in the player in the car I had rented....I called from the airport, a few minutes later..left a message. I left my name, the car I had just returned and my phone number. No one returned my call. I waited, and tried again a few weeks later. They said there was nothing in the lost and found, that obviously the CD hadn't been in the player (yes it was).... At least I got to speak to someone but she was indifferent. How about caring, even if it is just a CD ?? And yea...they aren't at the airport.

Fionnuala Brady

Trying to get hold of a Kelowna airport representative for the last two hours and impossible. The number posted is a call centre and again try everything possible to stop you getting a real human being including saying there will be a charge for talking to someone. Sooooo frustrated. Never again.

Bob Bob

Booked online big mistake. Hidden fees are not explained and they have the worst customer service at the call center. Wilk never use them again and will never recomend them to anyone.

Giovanni Bruno

Always great service and low prices. Has definitely become our go-to rental spot in Kelowna.

Luke Irvine

Rented a car for 3 days, returned full of fuel and within allocated timeframe and have had nearly $200 withdrawn from our account with any explanation nearly a month ago and after trying to follow up multiple times and just getting sent from person to person on the phone no one could tell me why it was charged and no one has gotten back to me since, absolute horrible customer service on behalf of the agents at the airport and the support line. Certainly wouldn’t recommend anyone going through hertz Kelowna airport

Vanessa Ruiez

Front desk staff was friendly and efficient. Yasmine was able to accommodate my last minute changes and was understanding of the situation. Quick and easy drop off and my bill quickly printed and was accurate. Thanks for the great trip!

Richard Wigmore

Most expensive preauthorization out of rental car company's. Suggest using enterprise. Always cheaper to use Hotwire no matter which company you book.

Brad Huddleston

I had to wait over an hour for the shuttle to pick me up even though the lady on the phone said the driver was on their way. I phoned 3 times during that hour and no one picked up. I also received the vehicle with only 5/8 of a tank of gas even though the rental agreement showed it to be full. When I talked with them about these things the acted as if I was the one expecting too much... This town needs more options

Adrian Krämer

(Translated) Hertz rents out the cars, in this wintry region only with unsuitable all-weather tires. The staff is also very rude (Original) Hertz vermietet die Autos, in dieser Winterlichen Region nur mit untauglichen Allwetterreifen. Zudem ist das Personal sehr unfreundlich

Gail Holland

Sherry was extremely professional and polite. Answered all my questions and concerns that I had. I will continue to use Hertz in Kelowna when i need it and I will recommend your company to my friends and family.