Reviews of Bannister Kelowna - Buick GMC (Car Concessionaire)

Shayne Gordon

Nick was amazing. He asked all the right questions, and even anticipated other options that I didn't mention. He introduced us to Frank who was equally amazing. They had such a quick turnaround and kept us in the loop every step of the way. I love my truck and the GMC experience.

Parker Norman

I tried to work with multiple other dealers before I came to bannister and nobody wanted to help find the truck I wanted. Once I found this truck through Jeremy. he worked anyway possible to get this truck for me doing whatever he had to. Really appreciate the kind service! Will be shopping here in the future! Great service!

Catherine Newton

Friendly staff and efficient service. They take the time to explain what's going on with your vehicle and I love it when they tell me when they do NOT need to do something to it! Would recommend Bannister for your vehicle services.

Drew Matousek

Sold me a very expensive vehicle that was garbage in 6 months. They gave me the “best trade in value” which I went to another dealership and got a better price even though they were doing me a “solid”. I guess they kinda tried but not up to the standards of other dealerships around town. Your better off to go visit orchard ford where they are stand up, great business structure, great staff and actually do their best.

MapleGoodness

I meant to post this review quite a while ago but it completely slipped my mind. We have had substantial interactions with Bannisters service department over the years and have always been pleased with their work and customer service. They always seem honest, do the job they say they will do, do their best to complete it as quickly as they can. They even came to our aid a few years ago when we had sub-par post-accident work done on our Saturn at a different shop, and after being repeatedly brushed off by the other shop, Bannister service eventually discovered the (significant) problem, and went to bat for us to get the repair done properly, which was EXTREMELY appreciated. Where my review falls down is in the sales department. Last fall my wife and I began the process of "kicking tires" on a newer used vehicle for our family. We met with a Bannister salesman to discuss our budget and vehicle needs. It was an introductory visit as we weren't sure what price range we'd need to look at to get what we want. Our first negative experience was while talking to the salesman about our desired budget and when we said our number he asked us "why is your budget so low"? Maybe that's just straight talk, but we were taken aback and thought it was rude. Our answer was "because that's our budget" and he moved on. In the end, we all kind of agreed that we probably needed to come up with another $5000 or so to make it easier to find what we wanted, but the salesman did show us a couple vehicles and did say that he thought even at our budget, there would likely be some possible options come through his system, and that he'd keep in touch over the coming weeks. Great. Fast forward to several months later, without a single call or email from the salesman, and we had since moved on to another local dealer... when out of the blue we get an email from the salesman asking if we're still vehicle shopping, and extolling the virtues of how Bannisters sales team pride themselves in going above and beyond in customer service. In the mean time, we've bought a nice gently used SUV from another local dealer. So... in a nutshell.... Service department? 5 stars. Sales Department? 2 stars.

Chris Ackerman

Chris and the whole team at Bannister were a pleasure to deal with. They responded right away to my requests and provided an incredible level of service. Everyone went out of their way to make sure I was comfortable and well taken care of. After the deal was done they continued to check in and make sure that I was completely satisfied. I'd definitely recommend them to anyone looking for a great experience buying vehicle. Thanks for all your efforts!

Colton McDaniel

Was up visiting relatives when a family members car messed up, I am use to Texas dealerships and their hospitality, and was relativly surprised of the service at Bannister Dealership. My experience was average when I walked in, but Correne from the parts department made it amazing! She was so friendly and made me feel like a friend, offering excellent service and conversation. I recommended this dealership to all family members that day.

Lynn Becker

Fantastic customer service. On a very busy Saturday morning, of a long weekend, the technicians in the service department squeezed me in. Everyone was friendly and trying to help in anyway possible. On one of the hottest days of the year and travelling from Vancouver Island to Manitoba to visit my son in the forces, along with my 11 month old puppy, grandson and my other son. They checked everything for me, explained things thoroughly and we were soon on our way again. Thank you to your team for making and taking the time to ensure we could stay cool!

Joel Bowers

We have been dealing with Bannister Kelowna for about a year now and have had the absolute pleasure of dealing with Cory Boniface. We were very specific in our needs and wants for a new vehicle, and Cory was very patient and took the time to help us without pressure. We had a few hiccups along the way outside the sales process, but even though that's not Cory's department, he would always reach out and ensure he was taking care of things for us. He did such a great job that we traded in our 2nd vehicle as well. Cory has earned our Trust and our business for a lifetime.

Mike 1801

We initially contacted Bannister GMC as we were looking to downsize our vehicle. Me and my wife went around town trying to trade it in but every place we went to would only give us way less than what we still owned on it. I first spoke on the phone to the dealer manager Brian Westall and described our situation. As a one income family of five we needed to get the best deal possible. We went in and Brian met us personally at the door. He then led us to the salesman Dominic Hofmann who sat down with us and a did a thorough needs analysis. In the end we found a vehicle suitable for our budget and lifestyle. To top it all off we were given $2000 more for our trade in than what the other dealerships would give us! We are sincerely grateful to Bannister GMC for all the great help and service they gave us. We felt comfortable through the whole process and would recommend them to anyone looking to buy a vehicle. Thanks again to everyone at Bannister GMC!

Russell March

So I have been going here for service for the past few years and it has been great! Very nice, professional representatives in sales, parts and service. I have had warranty work here and either had a ride, or had a loaner vehicle for a period of time. Sadly haven't purchased a vehicle yet from them, but I may just one day as the service have never made me feel bad or unappericated. So whatever you are looking for it's worth stopping in.

Mike Saini

An excellent buying experience. Highly recommended if you prefer to buy from knowledgeable personnel (Cory was very well informed) and a friendly environment (not pushy and ensured we had a good deal). We bought a fully loaded '14 Denali with low km's. The price was competitive with other vehicles we looked at...and Bannister even helped offset the cost of a second key fob after the sale was completed!

Roger Mansfield

No doubt about it, Bannister Kelowna is a top tier dealership. Very good car buying experience. Thanks Chris and Kyle for making it happen and Liz for putting it together. If you are in the market for a new or certified preowned Buick/Caddy or GMC, go see these guys asap! They really take car of you and the car. And they also care about the process and it shows.

Justin Yee

Great service. I took my truck in for a repair, they were able to fix it right away and even washed it before returning it at no charge. Highly recommend this team and the service department.

doug hoover

Every time I have booked my vehicle for service it takes much longer than I'm told when I make the booking. I recently brought my car in at 11:30 am for a 12 :00 booking for the installation of new tires. I was told it would be about 2hours for tires and a wheel alinement . I didn't get the car until 3:25 and only after complaining and never got the wheel alignment.

Nancy Tsares

I've got nothing but good things to say about the staff and service at Bannister Kelowna! I am thoroughly impressed with the way they treat their customers. They are always warm, friendly and welcoming when I go there to service my car, making me feel like a friend as well as a valued customer. They always take the time to talk to me about my car, and answer any questions I have in terms that are easy to understand. Not only are they great people to deal with, they actually charge me less than a lot of other places that I've been to. I do not hesitate to recommend them to anyone looking for a good place to take their car for servicing!

Luke McMillan

Carmen is an amazing service advisor! She always communicated with me when my vehicle would be ready and she was very accurate with her time! Tire change was fast and efficient and they loaded the tires into my car with care!

Don Podolsky

Every business is facing many challenges these day but Jesse and Ryan provide us with unmatched service to help keep us on the road to do the same for our customers.

Courtney Wheeler

Great service, inquired online and had a message back within 15mins. I live outside of Kelowna and don’t make the trip in super often, Jordan and Arlene made it super easy to get paperwork done before hand so I was in and out of the dealership quick! They were also able to get all the extras I asked for done so I could pick the truck up when I already had a trip to Kelowna planned

bikelifestyle tv

I work here so greatest place ever

Stefanie Loughran

The customer service was handled very poorly regarding their shuttle service as well as customer communication prior to servicing my vehicle. Nothing was rectified despite the service manager acknowledging the dealership was wrong in how they handled our appointment. We will not be returning for any sort of maintenance as we don’t feel they have their customer’s best interest at heart. Why is it so hard to be decent, honest, and kind?

Sukki Bining

I normally use a licensed mechanic that works from home. But because he couldn't find the cause of an obscure clunk I decided to not risk breaking down on the road and took my duramax to Bannister Kelowna. In a nutshell they were awesome. Considering the work that was done the labour was reasonable and I was given reliable parts with warranty. I had the truck back within two days. I'm really pleased considering the expense.

Paul Makortoff

I was satisfied with the knew procedure during my last service. The Sales Manager arranged a service representative to set up a service date. The vehicle was delivered as requested. They were not able to complete the service as planned the same day, the service representative call me early enough to advise me of the delay. The service was preformed the follow morning and a very clear explanation was supplied of what was done. The problem seems to have been corrected and procedure for this service compared to previous services was also very satisfying.

Taryn Kuiack

Just purchased a 2018 Acadia All Terrain SLT. Absolutely in love with the vehicle. Needed lots of room for hockey gear, kids and dog! Usually drive a truck, but found the Acadia and it is perfect for our busy family! Great service, professionalism, knowledge and promptness by Cory & Leah! Very efficient, friendly and I won’t hesitate to recommend them to my friends and family!

Ronald Weigetz

The service was explicit and my service consultant went above what was expected. I had a Cadillac loaner as they serviced my ct6. Ryan was very helpful and concerned that everything was done just right. I was very pleased overall.

Harv Tur

Friendly staff who can make the car buying process seamless for you. We just bought an XT6 at Bannister Kelowna and we are impressed the way Alex showed us the vehicle and our options. Sales manager Mike was awesome and Arlene in finance made things possible. Thank you guys. Highly recommended . ????????????????

Brenda O

We have received excellent follow up service with this dealer. All of our concerns have been addressed. The sales team does not care about their customers. They are evasive on the full price of the vehicle, and the finance manager would not answer our questions or detail the costs until we bought the car and were gone. Also, I had to wipe the coffee stains out of the cup holder and pick garbage out from under the seats. Never experienced that before.

OWEN TOKASH

Just want to say I am extremely happy with Bannister in getting me my second GMC truck in 2 years. I have dealt with Cory Boniface with both trucks. Cory makes me feel very comfortable sitting down with him and laying out options for me. 2 years ago Cory got me into a SLE double cab pickup and we loved it. Service department was awesome to deal with as well. We decided to upgrade to a new truck again this year. Cory and I sat down and he made it possible for me to be able to purchase a GMC Denali Ultimate in the colour I wanted. Cory went out of his way to make sure I got exactly what I wanted. I can't wait to go back in 2 more years and do it all over again. If anyone is considering a new or used car or truck, please go see Cory at Kelowna Bannister GM. Absolutely no pressure sales and makes you feel like he's listening to what you want. Thanks again Cory and Bannister for the Denali... Owen Tokash

David Cummins

Service Review for Darren (First Class) I was in the area for the holidays, when the I got a brake failure message come up on display screen of my Escalade, Brake pedal was rock hard and was very hard to get the suv to stop, after a quick research found out it may be a recall or TSB on my vehicle. Called into Bannister GM in Vernon first, spoke to Barry, they could've done the job no problem as a GM dealer, but brushed me off and told me they don't handle Cadillac take it to our store in Kelowna or go to Kamloops. So I phoned Bannister Cadillac Kelowna, spoke to Darren in service gave him the vin and he looked into what I was saying and confirmed it. Darren booked me in the following morning for 9 am, I arrived at the store for my appointment, met Darren a young friendly service adviser, that just loves his job and knows how to treat a customer. This is a great example of a great employee and what customer service is all about. Not only did he do his job and do it well, he did it with a smile and sense of humour. I don't write many reviews because most places disappoint with the lack of customer service and it seems to be the new norm. But when I find customer service that is is exceptional, you're going to hear about it. Darren Job well done! Thank you.

I eat out More than you

Service department is fantastic. Really great team that takes the time to explain everything. Definitely would recommend working with them. They also sell tires at cost tough to beat that. Beautiful showroom lots of awesome whips to check out go down and take a stroll.

Amanda Liebel

We have had a few problems with our new Acadia. Bannister has always worked hard to ensure that the problem is resolved. We enjoy being loyal, lifetime costumers... for these reasons, we will forever own a GMC from Bannister :)

Wayne Bayrack

My last visit to the service department at Bannister Cadillac was for a recall on my 2016 CTS-V. Jesse, the service agent that I dealt with, was as usual, friendly, very knowledgeable, and easy to deal with. He explained what would be done and how long it would take. I will continue to use Bannister knowing the quality work that is completed there.

David Cowdery

I have had to bring my vehicle in on a couple of times. The service center is cleaner than one would expect. It gives you the feeling that you are in a high-class establishment. The professional treatment I received from them made my experience there an enjoyable one. They also stand by their work and they are quick to find economical solutions for your repair needs.

Britne Delaney

These guys went above and beyond. My husband and I bought our truck earlier this week and couldn’t haven been happier every step of the way. You’ve made a customer for life and a proud ambassador of your dealership. Thank you Kaitie, Paul, Leah and everyone else for taking such good care of us!

Ron Eberle

From the time I arrived at the dealership looking for a new vehicle , to negotiating a great deal , and finally picking up my new car, I could not be happier with the excellent customer service I received at Bannister Cadillac GMC. Chad Honeyman is a great dales person.

Eve Darth

Absolutely loved the fantastic customer service I received. I highly recommend this car dealership, you will be treated like royalty. Its nice to have transparency when purchasing a vehicle no hidden fees and no lies.. Top Notch service you will never be disappointed.

Sara Formo

We love this dealership! We moved up to the Kelowna from the lower mainland, We were used to having to wait for weeks for appointments and sometimes getting a shockingly large bill. We’ve taken our truck into the dealership twice now for servicing and some warranty work, and it is always a pleasant experience. They offer pick up and drop off from your work, so you’re not inconvenienced to with having to arrange another ride. The bill is always affordable, and they always let us know the estimated cost. They clearly communicate at all times what was done and what needs to be done for the truck. They are so don’t try to oversell you or force you to get new tires etc. if they feel that they will work for other seasons etc. always happy with their service

Ryan Duncan

I could not be more disgusted with this dealership, DO NOT DEAL WITH THEIR FINANCE DEPARTMENT. I have perfect credit and I just got a notification that the one application I filled out turned into 7 credit inquiries on my account. I have dealt with Ford for 10 years, they would never do that. The finance individual is incompetent to say the least.

Terry Giesbrecht

Very friendly and professional staff. I dropped off the car for the scheduled servicing, had use of a great loaner vehicle and when I picked up my vehicle it was washed and ready to go!! Now that is what I call service!! Thank you Sandra and Ryan and of course the whole team at Bannister.

Michael Mitchell

Just purchased my 2nd Cadillac from Bannister, the sales team and staff were outstanding. From ensuring I received what I wanted to ensuring that I knew my car, it's features and the service to expect in the future. They took the time to listen, explain and make sure I understood everything about my new car. Thank you all, a great job!!

Zeno Cescon

Bannister Kelowna Cadillac, Buick & GMC Service is fabulous. Very professional, efficient, friendly and helpful. They know their stuff. Always a pleasure to interact with them. Highly recommend

Katie Rothon

It was my first time taking my car in and I was a little frustrated that it took over 4 hours for an oil change and a multi vehicle inspection when they said the max would be 2 hours. They also apparently didn’t check the wipers because I discovered the next day that they were busted. I was glad they were apologetic for the wait time but I wish they would have at least called with an update instead of me having to call them.

Merv Kirwin

I brought my 2017 GMC Sierra for a oil change and a Maintenance check and tire rotation. After several hours I was told my truck was ready. So I picked it up and never got a few klm and the TPMS came up that there was a problem with the rear tires th front was fine. So I called and was informed to just bring it back into the service and they would fix it. So I waited and was informed that the batteries were dead and I would need new ones, at a cost of just under a $100.00 each. I find that this would happen just as i had everything working prior to taking it in for minor service. I have a hard time that they were working before I brought it into the service. How odd that they just failed at this time. The front were working fine when my truck was returned none of the TPMS were working. I am having such terrible service from Bannister GMC. This is not the first time I have had bad service. I’m not sure what is going on with the Service department. I can only wish it would get better and not leave me with the failing service. I’m am sure that the Service team hates when I bring in my truck for Service. I paid a lot of money for my truck and always well looked after. So now I will wait for new TPMS for the rear and have to go back and spend another several hours. I just can’t believe what is happening with the Service of my truck.

Laurene Maloney

This was great service. I called, they popped me in the schedule same day to get my oil changed. Kind courtesy driver Bob will take you anywhere you want to go. Picked up by Bob and car was ready and washed..

Mohammed Hussain

Bought my 2017 GMC Denali 3500 from Cory Boniface. Intitally I was to buy my truck from Dueck on Marine because I had family working there in sales, and went to Bannister to only test drive the Denali. But with Cory's professional service and constantly keeping me informed without pushing me to buy at all, convinced me that Bannister was my dealership to deal with because of how they made me feel like family. I'd higly recommend them to anyone. After owning my truck for a few years, dealing with the service here has been always on point and professional. With guys like Ryan, David and Jim at the desk, this dealership will always get my recommendation and business.

David Fukumoto

I recently purchased a new 2017 GMC 1500 SLE. I dealt with Alex Adams who was very helpful and professional. He made the sale's process easy. I highly recommend Alex and this dealership. I was a Tundra guy but with the excellent reviews (fuel economy, the above average depreciation rate, towing) it was hard not to choose GM.

Spiritual Wellness Nakusp

My experience with Bannister has always been extremely positive. They have gone out of their way to ensure my satisfaction from purchase to service. The service representatives are patient and willing to explain every detail. I am notified when it is time for a service and am accommodated with the appointment date I require and the transportation I need. I am from out of town so this is important to me. Friendly, efficient and respectable service seems their priorities.

David Huber

Had my truck serviced here. Everything went as expected. Extremely happy with the service I received from Jim. He was able to get my truck in before my scheduled appointment and made sure it was done on time. Would highly recommend this service department!

Dave Drexel

Wanted the Earliest Appointment s and told them I would wait technicians did not arrive till a half hour later the had to reset my back up cam and Navigation time set in by GM was .9 of an hour they charged a half hour more with works out to $100 that I would rather have in my pocket and the Nav. still does not work , I waited over two hours

Tamilyn Severin

I can’t say enough good things about my experience at Bannister GM in Kelowna . My sales team headed by Cory Boniface from start to finish were amazing . Not once did I feel pressured or like I was being lead to buy one or the other . I made my choices and was given great overview and history on all the models I was browsing (we bought certified used) . Found my dream ride ...and their finance team went to work and made it happen ! Left with exactly what I wanted at a price we can afford ... Definitely recommend this dealership ????????

Trevor Porubanec

I had a great experience dealing with Tim for our recent winter tire purchase. He was very knowledgeable and provided a variety of recommendations based on our needs and budget. I couldn't have asked for more!

Logan Noel

Terrible service. Called for parts at 4:44 when all their signs on the doors and online say they are open until 5 or 6. The switch board lady put me on hold where I sat for 5 minutes before getting in my car and driving there. By the time I got there I had been on hold for 25 minutes. And the parts department was closed. The reason I needed to go there is because the parts person had sold me the wrong thermostat. The Duramax takes two different ones and he sold me two of the same. I'll be buying my oem parts online from now on.

Eddie medi

I brought my car in to changed my tires from winter to summer and do a regular inspection. This turned out to be stressful and a hassle. 1. Apparently my summer tires where worn out and shouldn't have been replaced which would have made sence had I known when I changed to my winter tires in Oct/ Nov. But noone told me. I would have bought tires and that would have been fine. I'm not an expected on vehicles so that would have been on you to effectively communicate this to me 2. One of my summer tires had a giant nail in it. Again it would have be great to know this again when I changed my tires at the begining of winter but again noone let me know. 3. So when I came to change my tires. I dont know what the staff did but they put 2 summer tires in the front and 2 winter tires in the back and told me about the nail in the tires and the tire situation. So we rescheduled to come back the next day to buy new tires and change them over. In the meanwhile I was told my winter tires are also worn out which is why they had to do 2 front and 2 back. At this point nothing seems to be making any sense. They told me it should be fine to drive over night and tomorrow. 4. The next day. I wake up at 5am to go to the gym, well, yeah you guessed it. My right front tire is completely flat. No air in it. All rim. They put the same tire that had a nail in it back on.So now I'm forced to stay at home and not go to the gym. There's nothing I can do because the dealership opens at 8am. 5. I call te dealership to advise them I have no way of getting there because of my tire and I was advised to call roadside assistance. I was also told that when the tow truck came, they would drive me to the dealership. So I dealt with all that myself. No help from the dealership. When the tow truck came, they told me they can't drive me due to covid. So now I'm stuck at home and have to call the shuttle driver. The driver was an hour away so I waited for an hour to come get picked up. Now instead of going to the work I went to the dealership hoping that I would get the shuttle to work as well but no that didn't happen. Get to the dealership, and I get put on a wait list. Now I have missed already 2 hours of work. Then I'm told they delivered the wrong tires so then my car has to stay in there longer. The gentleman was nice enough to offer to call a cab but then said I would have to pay for the cab ride. At this point im frustrated beyond belief. So once again I had to arrange, on my own a way to get to work. I work with people and I know this is not acceptable. When I came to pick up my car. I was told I drove over a nail heading home. Very coincidental. They also told me that my winter tires are good for another winter season and gave them back to me. This makes me wonder, why they didn't just put all my winters back for one night? This isn't how a simple tire change should go. I am a loyal customer but every year there is always something and now I can't really say I am loyal to you because I'm 100% not please, not satisfied and if anything else happen I'm more than happy to leave and take my business elsewhere. I am not telling anybody about this because I really do not want to ruin your reputation but I will be contacting the head office or social media platforms because since 2018, everything was good when I was buying a 46000 car, which I was told I was going to get preferred pricing on and never got but I didn't say anything. After that, everytime I went in for servicing, there was always something and I had to figure it out on my own. Needless to say I'm not satisfied

Rod MacInnis

The 2016 Escalade we purchased is beautiful to look at. My challenges and reasoning for the 2-Star rating is simply the over-promising and under-delivering on the Sales side of the agreement. It’s been multiple delays in actually getting all the work done on the vehicle that was promised. So much so that we waited 3 weeks after signing the purchase papers before even getting the vehicle - and it still was totally complete. Hoping they make this right. I was a loyal Ford driver for 17 years. This was a risk. One that hasn’t totally paid off .......... yet. Update: The Escalade ESV is a beautiful vehicle inside. The drivetrain and electrical system have caused me nothing but issues since I took possession. The Engine light has been on constantly despite the Service Dept allegedly fixing it. As a result the remote start function is completely disabled. What a joke. I even took out extended warranty but get the run around on deductibles just in case the engine problems are not related. It’s an underhanded way to get the Tech’s time paid for. All I want is a reliable vehicle that runs as it should. Haven’t had that yet.

Richard W.

Had some issues with servicing my dad's caddy. Took abit but it finally got worked out. He didn't buy the car there so I got the feeling you get better treatment when you buy a car from them, which shouldn't matter. Service is service. Car was cleaned and washed when it was ready for pick up. Not a total bad experience, but it almost was.

Dawne Grey

Tim was incredibly helpful when it came to figuring out which winter tires to purchase for both vehicles I've had in the last couple years, and is an absolute wealth of knowledge. He was even able to help me get my car in, with extremely short (less than 24hrs) notice, to have my tires changed over. Highly recommend!

Shawn K Carpenter

I recently took my GMC Acadia to have a recall issue dealt with and was very impressed with the service, particularly the mechanic and shuttle driver. The mechanic was very friendly and informative and the shuttle driver was very relaxed and engaging. A great experience overall, for sure.

Jared Power

Had a great experience with Ryan Boyce when I came into the dealership to discuss trading in my truck. He was very transparent and open about the options I had. I appreciate his honesty and straight forward approach to the whole situation. Because of Ryan, I was able to make the right decision and 2 of my friends ended up purchasing vehicles from him at Bannister Kelowna. Thanks again Ryan.

Jeff Clarke

I just visited the dealership for the first time to get a repair done. My service advisor Brendan and the service manager Khan went above and beyond to make my experience a great one. I’ll certainly be a regular customer after such a good experience.

Lonnie Burma

Jim T. and Co. took care of us again! Given the nature of problem with parts difficult to acquire due to the supply chain issue, things took a few weeks. But throughout the process I was notified and updated promptly, an alternative vehicle was offered, and at the end of the day, my truck was washed as well as the tremendous service! Totally happy with all things including having my 2021 GMC Canyon Denali back on the road!

Chris G

Great dealership, unfortunately we did not buy a vehicle right now. They made us feel very comfortable and are not pushy at all. Will be returning to purchase when our personal position changes.

Richard Weldon

When my Appointment was made with the Lady who does this , I was given a 9 a.m. slot. I asked her if my car would then go into the Shop at that time . She said Yes. Then I asked her how long it would be in the Shop. She said 1 1/2 hours . So I went there at the appointment time And my car sat in the parking lot for Over an hour before it went into the Shop, Then I asked when it would be Ready & was told 4 hours . While I was there waiting for a Shuttle ride home to wait for it, I got a Text from them saying that I missed my Service appointment & should Reschedule it. Quite messed up there .

Duane Chuka

I would deal with Bannister Cadillac if you are looking for a new or used vehicle they have treated me very well and lived up to everything they said they were going to do and at a fair price an put them in a special class of a great dealer, thanks Bannister,

Troy Hudson

Great experience with me purachase at Bannister in kelowna. During this Covid pandemic they provide a safe and courteous process to test drive and ultimately purchase a vehicle. Great team. Thanks.

Parker Norman

I tried to work with multiple other dealers before I came to bannister and nobody wanted to help find the truck I wanted. Once I found this truck through Jeremy. he worked anyway possible to get this truck for me doing whatever he had to. Really appreciate the kind service! Will be shopping here in the future! Great service!

Heather Woods

I am never disappointed in my service at GM. Not only do they take great care of my truck, but they truly treat me as a valued customer "every single time" I see them. It's the very reason why I always go back to them for anything I need. They are kind, professional, honest, and very helpful. What more could I ask for?!

Morgan Russell

I called Bannister and got connected with Jeremy regarding a used car they had on the lot. He went above and beyond to help me make an informed decision. I live outside the province so relied on him heavily to get me the information I needed. He sent me a walk around video and got me responses right away. The communication was great! I flew into Kelowna and there were no surprises at all. The car was exactly as he had described. Dealing with Mike, the GM in the negotiation process was seamless and easy, Arlene in Finance was fast and knowledgeable and Jordan Kanzig who did the final key turn over was friendly and genuinely happy for me. I felt like the whole process from start to finish was pleasant and each team member made me feel like I was family. I would highly recommend dealing with anyone at this dealership. You will not be disappointed.

Tobi D

I cannot put to words the kindness and compassion the General Manager Ben Shek and his sales Manager David Lopez showed myself but most importantly my 78 year old Father who was in great need of a vehicle at a more than fair price. I literally walked right into Ben’s office unexpectedly and simply told our story and asked for help. He did not hesitate not even for a second to help. It is truly unspeakable how above and beyond they went to help my Dad who has been through so much. If you are looking for a dealership who puts kindness and compassion for people before sales and profit this is absolutely the place to support!! I will always recommend this place not just because of the fantastic “employees” and service but because of “people” like this. Humanity always wins! Thank you again Ben and David P.s. My Dad loves his Rogue Please know how much of a difference you made :)

peter Bailey

The staff was excellent and attentive to my needs. I was very comfortable and pleased with how I was treated and I would recommend this dealership to any and everyone. Thank you again for going above and beyond in order to accommodate me and my needs

Shawn Michaelz

I recently moved to Kelowna from Edmonton and I needed to come to this dealership to get a front licence plate mount for my wife’s Cadillac. Being that it was the first time coming to this dealership, I decided to ask the salesman that was outside for direction to the parts department. He directed me to park by the proper doors and proceeded to walk me right to the parts counter. This wasn’t his job to do. The actions of this particular salesman literally made my day - The only downfall is that I wish I had written this review earlier for the simple fact that I would have remembered his name for this review! He was so easy to talk to and when my wife and I are ready to upgrade her vehicle, he will be getting our business!! It’s the little things that count. The parts department was great as well. Zero complaints here. Thank you Bannister Kelowna Cadillac ❤️

Harinderjeet Singh

Great experience and the staff was very helpful and welcoming. Thanks to NATHAN, he is very knowledgeable and friendly guy. He did everything to make my process super smooth and best for me.I am very happy even with after sale service. Thanks again.

Willy Wonka

I would not hesitate to refer anyone to Bannister Kelowna, as my experience there was very good. I dealt with Cory Boniface, who helped me with my used vehicle questions and final selection, as well as my trade in, to get me the best deal within my budget. I have sent friends and family to see Cory, and they have all been more than happy with their experience and dealings with this dealership. Will definitely be going back in the future.

Chase Chomyn

They lost my business due to their customer service. I made an appointment to see a truck at 3pm I tried to reschedule for 5pm due to the great day I was having at Big White. The sales lady was very adamant that I showed up at 3, She even texted me and called me. So I showed up when she told me to come in. She was busy so I stood out side waiting for her..... and the truck I made an appointment to test drive wasn’t even there!!! So they proceeded to put me in trucks that’s were $15000 more then the price I told the sales team. Really happy I left the mountain early to come stand in your parking lot. Complete waste of my time and very un professional if you ask me. Do better Bannister

Blago Hristovski

Service dept was very busy but were very attentive and looked after our concerns with the car and the recall. They always explain in detail what was done for service and what should be considered for future visits. We have always dealt with this dealership for our Cadillac vehicles.

Scott Delaney

Great team and super friendly staff all across the board. Huge thank you to Kaitie, Paul and Leah who made this more of an experience than a purchase. The little touches such as being toured around the dealership post sale so we were familiar with service and parts, they made a difference. Glad we made the decision to switch to GMC.

jason vath

Last week my wife and I purchased a 2021 Sierra through Jeremy Levvy. Very fun and honest young man.We had a few laughs through the process. Thanks Jeremy, Chrystal and everyone else at Bannister for the great experience ????

Barbara Hughes

They have been super friendly and helpful thru my whole experience in purchasing a new vehicle.Alex is knowledgeable and amazing. I ordered a Encore GX but with plants shutting down they were not able to fill my order. They scrambled around to find a vehicle that matched my order. Very little inventory but did find a vehicle that was very similar. The whole experience with them was smooth and enjoyable. I highly recommend Bannister as they look after you and make it an enjoyable experience.

Samantha Pearson

Nathan is the best and always smiling! He went Above and Beyond Customer Service for our purchase of our beautiful SUV! Keep up the amazing work you all do at Bannister. Nathan thank you !

Sue & Glen Thayer

The buying experience at Bannister's Kelowna has been the best car buying experience that we have had. The staff were friendly and responsive. The sales :pressure" for all the added stuff that car dealerships always toss on at the end was non-existant while being informative. Definitely recommend.

Rob Chiatto

2019 Silverado 1500. I had a warranty issue with the transmission. It is a known issue of hard shifting (feels like someone rear-ended you, yes that bad). The service technician was good to deal with but I'm comparing the service with Mazda. There is no comparison, Mazda is superior. I had my truck at GM for a week while I was away so they could take their time. The truck came back more dirty than when I dropped it off (I guess because they were troubleshooting?). Whenever our car is serviced at Mazda they wash and vacuum. An update to the ECU was carried out and I am to monitor. I had a 91 Chevy pickup and had nothing but issues with the transmission. which eventually failed at 110,000 km's (10,000 after warranty and GM would not cover it) and cost me $4000. I wish I had not bought a GM product. I have a feeling I will be trying to get this fixed until the warranty expires. Note:I was a mechanic for 25 years.

Charles Eggli

My sales person Cory Bonifest is a super great salesperson and treat’s me like family, the service center Jessie treats me like family, and Hank in Part’s grew up in my hometown so what can I say he treats me like family. Great dealership I recommend Cory to anyone that is looking for a used or a new GMC, Cadillac, Buick. You won’t be disappointed. Cheer’s ???????? Charles Matthew Eggli

trevor madden

My wife and I want to send a huge thanks to Alvin Braumbereg and the team at Kelowna Bannister for all the help with the purchase of our new GMC Sierra last month! This was our first experience buying new and we feel that they did an excellent job finding us the perfect truck for our needs. We had a few extras added on and Alvin and the team were all great accommodating our time availability to do them and choosing the right extras for the truck. The service team did an awesome job with the installs... everything came out looking perfect! We couldn't be happier with our purchase and we would definitely recommend Kelowna Bannister to anybody looking for a new vehicle.

Mattias Corbo

Super easy to deal with. Best price and really accommodating to my needs. Planning to return in the next couple of years.

Zoe Robinson

The service team at Bannister Kelowna is truly a pleasure to deal with - Knowledgable, friendly and very kind. I look forward to seeing the team again soon.

Jim Cole

Vehicle shopping made easy at Bannister Kelowna - Cadillac Buick GMC Friendly knowledgable staff, no pressure. Cory our salesperson took the time to explain everything and and made things go very smoothly. Very pleasurable experience.

Talei Cama Moroka

They squeezed me into their busy schedule in no time, and had my car and full report done in a day. So thankful and blessed by their wonderful customer service.

Cory Garras

I was extremely happy with my experience at Bannister Kelowna. Alex was an amazing sales person and asked the right questions for what my needs were when looking for a vehicle. He has the experience and knowledge to ensure you are getting the right product. First class experience and I will be sure to go back when it is time for a trade-in.

Urs Bruhin

First time felt like an appreciated customer. Was briefed by the management about what I'm entitled to as a Cadillac customer. These perks make me feel good.

Nancy Tirk

As always, Bannister has taken good care of us! They were courteous and friendly and the service was ready when they said it would be. Your service department is a pleasure to deal with.

Marcy Davidson

I bought a 2018 truck and the charging pad was broken. I realized as I was driving away and they said book it in for service. I was like what! I drove from the mainland to buy my truck from them .the sales rep knew I was driving 4 hours to get it fixed. they knew I was pre approved and coming to buy. Then they tried to hit me up for more fees. And on my way home I realized they didn't even bother to put in windshield washer fluid for me???? the coquihalla was covered in snow and ice and the roads were so dirty and covered the windshield. I emailed the sales rep who can't even answer back but managed to answer me prior to my sale .His name is Jordan, I wouldn't ever buy a vehicle from this lot or this sales rep Stay away they just want to rip you off

Heather Prince

Great sales team and service. Steve was very responsive and helped with a smooth transaction for an out of town purchase. Finance team was quick and friendly. Great dealership!

Joan Loyer

Excellent service from all staff. They were great staying late to complete the deal. They called Southern car insurance and the car was insured. He was very helpful and informative. My hats off to the whole team. I am sure to purchase another vehicle in the future. And refer others. Thank you.

S.A. B

I have purchased my last two vehicles from Bannister Kelowna, and Cory Boniface. In both transactions, Cory was more than professional and helpful in every way. He helped me choose between all the vehicles and was patient with all my questions and concerns throughout the entire process. I have also referred family and friends to Bannister and Cory, and they have been very pleased as well. I also had to use their body shop, and was treated very well. I would highly recommend Cory if you are thinking of getting a new or used vehicle, and look forward to my next vehicle purchase from Bannister and Cory !

Jim Cornell

Excellent service. Well treated to save cost through awareness of special service bulletin. However, the service advisor was overwhelmed (only one on duty). Check in slow. Information of progress non-existent - no answer when ringing service advisor. And slow checkout. Don’t short the front line staff!

Ray Gokey

Great purchasing experience from start to finish! Very glad I made the trip to Kelowna!

Andrew Dashkevych

2021 elevation has a serious knocking noise in the back when going over speed bumps or pot holes. Been in the shop several time and they can’t figure out the issue. I have also gone up to random people on the street that Ive seen driving the new elevation and all have the same issue. GM seems to have no idea whats going on. Definitely not worth the 65k

Drock ER

Dealing with service is like going to the dentist. You know you have to go but it is painful everytime. I'm not sure why they like to argue with their customers. I booked in weeks ago and talked with the service manager about the repairs and he stated yes everything would be covered. I drop it off and have to fight with the service advisor about coverage and then the manager comes out and says the same as the advisor. Didnt we just talk a couple weeks ago about these repairs. (It was mostly covered if they just would of looked into the items before arguing with a customer). No calls or update just the 330pm call saying car is ready and the main repair it was in for is parts on order ( pictures of issue supplied weeks before, personally I would of just ordered parts and returned what was not needed). Now 7-10 business days and another 40min trip to the shop is required. I also only have 22000km on factory tires that are no good. They wont do anything for you except tell you you need to buy new ones. What tire last 20000km I am not sure. I feel dread every time I have to deal with the sevice department. Enough that I will have to contact gm directly. I am at the point where I wish I didnt own a gm product.⁸ Response: Once again typical printed response and no ownership on fault. I did agree for the repairs to be verified as the oil leak was in that area (pictures provided before repair, possible rear main seal). Warranty on brakes. There was a bulletin we both seen it. Admitting of poor service is just one step forward to great service.

Carol M

The people at the Service desk are extremely efficient, knowledgeable and helpful. They outperform any service department I’ve ever dealt with and it is a positive experience every time I bring my car in for service or repair. Repairs are done right the first time.

Ishkaran Kandhari

I had the worst car servicing experience here!! I have been dealing with the team here since the past 2 years and never ran into any issues until this past week. Took my car in to get the window fixed - which they had worked on earlier. Their team took no ownership of the fact that they had worked on my car windows and left some gaps in the process. Carmen, the service advisor, was rude and not understanding at all. They tried to push another product on me without fixing the actual problem. This is the LAST place I would recommend for car maintenance needs.

Jennifer Madsen

Although I was not happy that my new car was in for repair, the service team was great. They kept me informed and fod the best they could to get the job done as soon as possible. When they knew it would be more than 24 hrs they provided me with a loaner car. When I went to pick up my car the service team knew I had a meeting to get to and when I hot there they had all the paperwork ready and I was out of there in less than a minute. Very good service experience all around.

John Blok

In the three years plus i have owned my Cadillac i asked every time when i was in for service for you to wash the car and every you said we will see what we can do, But it has never been washed by you yet Its a little thing but when i spend this much money on a car i expect better service and i remember !! Thank you.

James Forry

Eric dealt with my purchase and I have too say, these guys made it very comfortable for me buying my srx! Hoping this company has great opportunities in the future!

Angel Provencher

Always great service. If there’s ever a problem, the service department ALWAYS keeps me in the loop. Won’t go anywhere els to buy a truck. Enjoy everyone at Bannister, wether we are having service done on our truck or buying a new vehicle, ALWAYS GREAT service!

Ron Nociar

Sure you want a review / My appointment was for 9:30am, I drive in from Midway on snow day (2hrs.)stupidly risking life and limb only to sit and watch my vehicle stay put in one spot for two hours before its even taken in to be looked at. You right the rest of the story ?

Beatrice Nicholson

The service guy I had, named Brett, was great..l haven’t been treated very good in there since June but Brett restored my thinking. There was also a woman there that helped me a few months back. I think her name is Sandra, she is also # 1. Also a big # 1 for David Lopez. He also makes you feel great.

Nanda Onos

great service, fair pricing!

Ryan J

Fantastic Experience! Friendly staff, Great Teamwork, Good communication. If your looking to treat them like salesman off TV then save your time! These guys hooked me up with a great deal and they were open and honest. 5 STARS!!

Lisa Hertay

My car was in for service and Ryan was helping me. He was great! He would keep me updated on what was happening. He knew I had to pick up my child from school so he did everything he could to get my car back to me as soon possible. I would highly recommend the service department. Thank you again Ryan for all you help.

Nathalie Seguin

They did fix my truck. The only disappointing thing is they did a tire rotation. My husband is really upset that I got charged for something he could of done himself. He can’t believe after spending $ 50,000. On truck that they wouldn’t do if for free. He was going to buy a Sierra and now said forget. He will go back to Dodge and buy a truck from them instead. They don’t charge for tire rotation. He is really disappointed

Brian Welke

We demoed three different vehicles and decided the Buick Envision best met our needs. The colour of the units on the lot were not to our likening. Cory did an internet search and found one at a distant dealership, however when considering the cost to have the unit delivered to Bannister and one back to the other dealership, this was not a viable option. Between Cory and Paul, they came up with a suitable solution and we purchased a vehicle that was in the showroom which was the appropriate colour and options. The sales personnel obviously work very well together as we had originally arranged to deal with Brian Neary. Brian had actually arranged the three demos for us. He had to back away due to other commitments but turned us over to Cory. During our discussions, my wife had made the comment that she was not a fan of leather seats. Three days after taking delivery of our Envision, I received a call from Cory inquiring how we liked the vehicle and if I could stop by the dealership at my convenience. A few days later, I did stop by and met Cory, who handed me a box containing a set of seat covers. This was a great gesture on the part of Cory. This was not a Bannister gift but personal from Cory. We found Cory to be very professional and down to earth and I would highly recommend him if anyone is looking to purchase a vehicle from Bannister.

John Jones

Cory helped me through the service centre having a remote car starter installed. From start to finish Cory helped me through the process. I have not yet purchased a vehicle through him but I know lots of people who have, and I've heard only great comments on how professional he was and the extra effort and time that he gave to help them to make a informed decision on what was the best option. I would not hesitate to recommend Cory to anyone that was looking to purchase a vehicle. I know I will be purchasing my next vehicle through him

Bob B

I have dealt with Bannister for the last 7 years. They are amazing. Most recently I happen to hit my garage door and wreck my side mirror. Thank goodness for Dan M. He promptly found me a new one and helped me fix the one I had to use until the new one arrived. The service was stellar! I would totally recommend Dan M for anything you need at the GM service department!

Darrell Pomeroy

I have taken my vehicle to Bannister for three service jobs + single extended warranty claim thus far. Overall I am very satisfied with level of service provided. Staff is attentive to needs, knowledgeable of product and flexible regarding appointment bookings & shuttle service. Any service concerns or questions raised were immediately addressed by Staff. I have used several valley Dealerships in past 9yrs for service work exceeding my skill level, sometimes with questionable results. I set service level bar high when it comes to my truck. Happy to see Bannister mirror this model.

Jesse Bernardin

This dealer uses bait and switch tactics to get you on the lot. I was told by Rudy a specific vehicle would be so much a month by phone after going back and forth on my budget. There was no miscommunication. We decided to drive the 3 hours round trip to see it. I missed Rudy for the day but he had let Jordan know about me. Jordan didn't show me this vehicle stating it would be $50biweekly more a month. $110! Or I could put down an additional $9000. I was shown another truck but it was not what I had driven 3 hours with a toddler to see. Be careful with these guys. I will take down or change the review if they can explain their games or make them right. If its here, buyer beware.

Craig Barton

I purchased a vehicle from this dealership in December 2018 along with the extended warranty. There was a issue with the driver seat that was discussed. Both the Sales Manager and Sales person promised that they would have taken care of when I brought the vehicle in for my next service as they would need the car for a couple of days. I recently took my vehicle in for my first oil change and spoke with the advisor. The advisor called me the next day to let me know that the General Manager said they wouldn't honour the repair as a result of us not dropping off a set of tires from my trade in. I let the advisor know that my wife did in fact drop off the tires and backed up the vehicle to the storage garage where one of the service techs unloaded the tires and wheels. After not hearing back from anyone for 3 days, I went back to the dealership to pick up my vehicle. Sure enough, not only was the repair not fixed but the vehicle was not washed (standard practice) and the advisor couldn't find the key for my vehicle. In my experience, customer serve is key in any business. In just over 4 months, I purchased a vehicle (paid cash), brought it in for a service only to be completely disappointed by the lack of professionalism and follow through of an agreement that was made as a part of the purchase. I would definitely NOT recommend this dealership for any purchase or service needs. They make promises that they are not prepared to follow through on. I will personally make the drive to another city for my GMC service needs.

Dave Dawson

Took vehicle in for an oil change and some other filter changes. Half way home I noticed the check engine light was on and the fan wasn’t cycling, just staying on constantly. I had to return to the dealer, after being unable to use the car for the weekend, and wait for a couple of hours for the tech to diagnose and repair the problem. Which turned out to be a mass air sensor disconnect while reassembling, apparently. So the technician had left my vehicle parked outside in unusable condition and I was sent on my way. Not an optimal experience Not only that but I noticed a new scuff on the drivers door that I didn’t remember. Apparently the service advisor takes pictures upon check in, it would be interesting to take a look at those

Brian Schreiner

I have had several service appointments with Bannister Kelowna and their customer service is outstanding .From the service advisor and the follow up they make you feel like your business is appreciated and that they are sincerely interested in helping you. They are very professional , courteous and caring.I definitely would recommend them and they will have me as a continued customer going forward. Brian Schreiner, a very satisfied customer.

Guess Whom

First of all thank you so much Mike and Arlene I trade with my car at Bannister kelowna Only through the phone call purchased car amazing service and quick response and amazing deal all coming at once I was worked at Gm dealer too but Mike and Arlene they are way more exceeding my expectation hard to explain you need to experience dealing with them Even never see each other then how can they do wonderful service to me still can’t believe this If I need to buy or trade car 100% will do again with them I want to say again thank you so much Mike and Arlene you guys are Rock!!!

jessie manlove

I would highly recommend looking elsewhere when looking to buy a new vehicle. The sales manager was extremely pushy to commit to a truck when I was originally inquiring. When I found a truck I liked, I confirmed it was available with my sales guy and made a deal on the truck. I Placed a deposit for the truck as soon as we confirmed the deal. I waited for a phone call from finance to finalized everything for my new truck only to receive a phone call the next day saying the truck I placed a deposit on had sold 4 days prior..... sales guy and manager were barely apologetic and completely un willing to help find something for me to keep my business and find me a truck that would work for me after taking my money.

Sonja Atwood

I took my car in for an oil change and was very satisfied with the service. The waiting room was clean and comfortable with fresh coffee available. Ryan explained to me what work was needed on my car and he gave me information on where to get it done affordably - I was very pleased and impressed and will be returning to Bannister in the future.

Don & Lu Bartsch

I visited the dealership service department July 15 with an appointment to have a minor GM electronic update completed on our vehicle. I was given an approximate completion time and shuttle service off site as requested. Shortly before the completion time they called me and said the vehicle was ready and sent the shuttle to retrieve me. The work was completed quickly and the problem has been corrected. Well done!

Bennett Light

I bought a used Sierra from Travis Hughson back in November. My experience with the dealership was excellent, particularly dealing with Travis. I really appreciated how far he went to make the experience enjoyable, and felt no pressure at any time in the process. I was looking for a very specific used truck, and Travis was awesome for answering all my questions and providing me with the details I requested. I really appreciated how much he respected that I knew what I was looking for, and didn't try to up sell me or lead me in another direction. In closing the deal I also really enjoyed working with Frank in the finance department, he was very approachable & knowledgeable. I have had the truck for a couple of months now and am very happy with it! I would highly recommend this dealership & Travis!

BHuber

Overall, the work that I needed completed was a job mainly only done by a dealership... (active grille shutter replacement). So didn’t really have any other choice but to get the work done here. During that appointment, I had them complete an out of province inspection as I had just moved from alberta, as well as an oil change. After the inspection had failed due to front brakes needing replacement... which they had quoted me between 1000-1100 for pads and rotors, I declined, paid my bill and went on my way. I had told them I had received a significantly lower prices for the brake job (660 bucks) at which point the service manager said he could match that price. I refused to give them my business after they’re willing to charge so much more then necessary. Weeks later I received a call saying they didn’t charge me the right amount and I owe them 140 dollars more. Absolutely not. I am not about to pay more money for a mistake they made. Terrible customer service at the service department. Definitely shop around for services as they are more then a little overpriced compared to competitors.

Jason Hromadnik

Cory and Frank were very professional and extremely pleasant to deal with. They were able to guide me through my purchase without pressure or intimidation. I got exactly what I wanted and was very happy when I drove off the lot. These guys weren’t going to let me leave until I was 100% satisfied!

Robert Coughlan

Dealing with all the staff at Bannister was a pleasure. Alex Adams was very knowledgeable about the vehicle we purchased and made the trade and sale go extremely smooth. Highly recommend Bannister, and Alex for a great experience. Look forward to dealing with the service department in the future to maintain our new vehicle. Bob Coughlan

Tara Jennens

In the past I have always had great service when having my vehicle maintenance performed by Bannister. Unfortunately this last time was not of the same standard. It took almost 4 hours for a routine oil change and tire exchange. As well.. my previous dealerships have always done the tire exchange for free since the vehicle is already on the hoist.

Trish Smith

I’ve been bringing my car to Bannister for service for years. I received a notice to bring my car in for regular maintenance. I was told it needed an oil change and I wanted to change winter tires to summer tires. When I arrived I was told it had not had a system coolant flush in years and it needed one. I got a call later that the spark plugs had not been changed in years and that needed to be done. I was also told it needed a power steering service that had not been done in years. What started out as a relatively minor cost turned into a a $700 bill!! Why were the items that hadn’t been done in years not brought to my attention years ago. To add insult to injury I arrived to pick up my car and the snow tires were still in the car. I had to wait around for half an hour while they put the summer tires on.

Joe Rich

Service writers are awesome, I had some issues and David Lopez looked after me. Even though my trucks come from another GM dealer they still take care of me like I am family. Had one issue recently on a repair, but David made things right.

Tyler Jaworski

These guys were great. Found my new truck on the lot at a fair price. Got a more than fair price on my trade in. They were super friendly and made my purchase fast and easy. Definitely will recommend them to others.

Judi Van Dyke

Jim and Daniel were great service advisors. They were friendly, respectful and helpful. After being there a few times with the same problem, they listened well and assigned the problem to the right person who took definitive action and corrected the problem. They also accommodated our time crunch. Thank you for giving us peace of mind.

randy goetz

I purchased my 2013 GMC 2500 HD in Alberta when I was living there but since I have moved back to Kelowna BC I have been bringing my truck to Bannister GMC to complete all service work. Even though I did not purchase the vehicle from them I feel like the service and treatment I get doesn't change and they continue to provide me with A+ service. Have a intermittent issue or a problem other shops can't figure out? No Problem for Bannister, their technicians, service advisers and management team are well trained and will make sure you and your vehicle is looked after time and time again. Keep up the great work!!

Jason Skoglund

Great service from Cory Boniface in sales and Chris Nowicki in finance. Cory worked very hard to make sure my new truck had a fresh and unique look and that it satisfied my lifestyle. I am super happy with my custom Canyon and the dealership.

sandra Debniak

The worst experience . Bought a new GMC truck two months ago. The shaking and stuttering are unbelievable . The heated mirror cracked from shutting the door . There is a loose bolt in the door . After spending over 50 grand and warranty on a GMC truck we brought it in to these people . The guy we dealt with -Jim, was not only rude but condescending, absolutely zero people skills and no customer service skills what's so ever . Informed us that after making an appointment 2 months ago were going to have to wait while the foreman finishes lunch .. When we asked him for a service car he told us we don't qualify for us . And when I asked to talk to his boss he laughed and said " Have a day"!... Whatever that means.I have never been treated with such disrespect as a customer . This man represents your business and that's embarrassing . Then we spoke to the lady manager and she was very pleasant and probably the only good thing about that place . Today they phoned us and told us that our 2 month old , 50 thousand dollar truck isn't getting anything done unless we want to pay for things ... Good thing we got that warranty!!! We are contacting GMC and the local media cuz a person should not be treated the way we were ... Find a different place people if you want to be treated like a value customer ...

Grant Brightman

I took my 2002 GMC Sierra 2500hd into Bannister GMC Kelowna last fall 2018 for service to repair an oil leak and a coolant leak, which were very minor but did not want them to get worse and drip on my driveway. After they worked on it, replacing multiple seals in the front-end and transmission, etc, the truck leaked more than it ever did in anytime in the past. Also, it had a clunking noise which I took to them 2 more time which they could not solve and they did not seem too concerned even though I was extremely concerned that it would get worse, which it did. I went on the road and had to take it to another GMC dealer to help identify the problem for additional cost. They found the leaks and tightened bolts, that were missed, to fix the clunking issue. When I returned I told them that I did not want to spend any more money on this to fix what they already worked on. I was told that for the money I had already spent, that they would "Make It Right", Thinking that they would be standup guys and not charge me after all the issues that I had. They did however fix a crack in the transfer case which was not done initially, why it wasn't done to begin with is a mystery. I dropped off the truck yet again and on my return i did not have a bill thinking they were being stand up guys. I was very happy. Come to find out that the work was not done and had to take it back again. This time the work was done and charged me another $1100 to fix the crack in the transfer case. WOW!!!!! After all this they actually charged me. Not to mention I was in the process of buying a brand new truck from them. So, for my review.... Very nice people, not a bad word to say about anyone person, but the workmanship of the shop is, in my opinion, lacking. I thought this shop would not be typical, Charge a lot for below average workmanship. I was wrong. I spent an exorbitant amount of money and have zero confidence in them. Anything out of warranty, you are taking your chances.

Laura McConnell

Alex, sales and Liz in financing were great to deal with. Alex was very knowledgeable, patient and friendly. Liz was also very helpful, patient and friendly during financing. Will definately recommend :) Thanks you two!

Darlene Baker

Dealing with Bannister Cadillac always makes me feel special, staff are friendly, helpful, polite and competent. In the world of auto dealerships, Bannister really does stand out.

Ray Maher

I noticed an oil leak under my pick up and was 800 kilometers from home in Kelowna bc. I phoned the local dealer, Bannister Cadillac, Buick GMC. They were great and got me in to the service department right away, They found the problem and were able to fix it and do a couple of updates as well. The dealership was amazing and extremely helpful even though I did not purchase the vehicle from them, I would highly recommend them and encourage anyone to use their services. Gret job and thank you.l

David Misener

Bannister Kelowna provides excellent service and their folks are always very helpful. Alex has sold me two trucks and they are great. David and Jim in the garage are awesome.

Bob T

Over the years I've purchase many (maybe too many) vehicles but this was my first experience with Bannister. Throughout the course of the buying process I was impressed. When we arrived at an agreed difference between my trade and the new vehicle, everything was included. There was no surprises after the fact. Even the doc fee (which I absolutely detest) was included in the difference. Then, of course, there's the trip to the business office. Again, I was impressed as there was no attempt to sell me on a multitude of products/services I did not want. By far, one of the easiest transactions I've made. I gave them 4 out of 5 - without that detested doc fee it's a 5/5.

Anneta Taylor

My husband and I leased a Cadillac ATS from Kyle Warsimage and it was a great experience! We have bought or leased several new cars over the years and he was by far the best salesperson we have ever dealt with, which was so refreshing. His easygoing manner and product knowledge is a huge plus. We knew we were in good hands immediately. Thank you Kyle!!! We wouldn't hesitate to do business with you and Bannister again in the future.....ps - awesome service dept!!!

Lydda Vetrov

All-in-all an excellent experience! When I brought in my 2017 Chev Impala for an issue that required competent attention, I had the genuine pleasure of meeting Brendan Irvine in the Service Department. He is a true customer-focussed knowledgeable professional! He was patient, understanding, and asked all the right questions that targeted the correct repair work. Brendan's kind-hearted demeanour and respectful manner is a credit to the Bannister Service Team! The service technicians did a terrific job in doing that necessary work, and the shuttle-driver who delivered me to and from town complemented the Bannister service! Thank you to everyone!!!

Lloyd Knopp

Beware of this dealership, they do not disclose leased vehicles, found out later they sold me a lease from Alberta. Checked paper work, lease was not checked off. They will check off everything is ok on thier used vehicles inspection without even looking at them. Then try to charge you for parts that claimed to be good according to the check list a few weeks later. Service manager lied to us telling us, ohh it must have slipped past since these vehicles take 45min to check the air filter.... 45min? It takes 5min but he claims to have the best diesel mechanics in town. This is just the beginning of the nightmare i had with these guys.

Marc Cox

I called into Bannister to see about changing my truck for something bigger they didn't have what I wanted on the lot but went above and beyond to get me what I wanted and they done just that I left there very happy with my new purchase. Thanks you to the team at Bannister kelowna.

Malcolm Metcalfe

The staff was outstanding. I wanted tires mounted and changed. I expected a week delay, but these guys were great. Leave the wheels and tires here today and we will get them mounted and balanced during the day - somehow . Then come back at 4 pm and we will have you out by 430. I did that and at 432 I was driving home. My fault. I spent 5 min chatting when I paid the bill. The Bannister team is great and a pleasure to work with. Even the coffee was good. Thanks guys.... great jot, outstanding customer service. Malcolm Metcalfe

Tyler Leeson

The staff at bannister was fantastic from start to finish. Cori Boniface, our salesman was knowledgeable and helpful and not to pushy which was nice. They gave me fair trade in value on my car and were quick and efficient. I highly recommend bannister for new and used vehicles. I love my new enclave, thanks again Tyler Leeson, CCC

Stephanie Shuttleworth

Driving through the lot I spotted my dream truck, not even out on the sales lot let! As I was driving out of the lot Jordan caught my attention so I stopped to speak with her. She found out everything I needed to know and set me up with my beautiful new (2014) Yukon!!!! She made the process VERY special and answered all my questions! I highly recommend Bannister and more importantly Jordan!

Jay Dowhaniuk

Visited the dealership six times overdue the past year due to three major engine issues on my 2014 Acadia with 95,000km. (Thankful for extended warranty) Customer service has been ok, but needs to be more efficient and more on time (have better things to do than wait around a dealership!)

Mike Howell

Purchased I brand new truck from bannister Kelowna got it home and It leaked transmission fluid all over my driveway. It’s been 2 weeks and still waiting for parts and no help from anyone. Last GM product I ever buy!

Gerald Colegrave

My experience at Bannister was simply amazing. The staff instantly made me feel welcomed right away and offered a beverage.Most notably was my sales agent Cory Boniface, he truly went above and beyond for me to find a vehicle in my price range and criteria, truly and by far the best sales agent I have delt with. Even if your not really sure you want to purchase a vehicle go down and see them and have a coffee their machine is fantastic! Lol

SJS LTD

I believe every car dealership tries there best to do good in all situations however I’ve heard on more occasions then one that with bannister cadillac that is not always the case. With my case The sales guy I worked with Nick seemed to still be in training due to the lack of experience he actually displayed. Negotiating wise he was great to work with and he felt like a busy through the actual buying experience, however his actual office skills were terrible. He made the smallest of jobs seem like obstacles and we agreed on a car price and then screwed me on fees. The dealership screwed me out of around 1300 dollars above the 100 percent agreed price and he acted like he had no knowledge of said hidden fees. Well wouldn’t a sales guy that’s written an A loan, a B loan and a C Loan have known all potential outcomes ? I told the dealership treat me good and I will be back to purchase an suv for my mother. Well that time has come. I have sold my second vehicle and will be purchasing my mother a retirement gift vehicle and it’s not going to be through these monkeys. I would personally stay away from bannister cadillac. You can’t agree on a price with a client and then do a deal and act like you had no knowledge of additional charges. You knew damn right what was going to happen, and even the potential disrespectful client I may have been, have I gotten a phone call from him to try and patch things up ? It’s a two way street and there’s nothing stopping me from making a call because that’s what positive people do although I actually went out and got him a big bottle of liquor because I felt bad and purchased a stuffed animal for his kid. Been 10 months and still no call. Be a good sales guy and pick up the phone. He’s got nothing to lose. I will be purchasing my mother’s new vehicle from a different dealership. Not to sure if it’s going to be a cadillac yet or not. I still have to reach out to cadillac corporate to explain how I was treated and see if they care. GREAT VEHICLE, (was not a cadillac) for the price so that deserves the stars I have given.

Irfan Walji

From the first phone call in to the last signature out, great service!

Deb Horn

A very BIG thank you to Corey and the staff at Bannister. This was my first experience at buying a new vehicle and they all went over and above to make it a positive one. My late husband was employed by Chad, and was always proud to say that he worked there. Great group of people who followed through when they said they'd look after me. My son and I love our new Terrain!

Ray Patchinski

Dealt with Samantha and honestly out of the 6 vehicles I have bought in my life this was the best experience. She went above and beyond to make sure my questions were answered and even sent me a video of the vehicle I was thinking about. 10 out of 10, highly recommend you go in and ask for Samantha in sales if you plan on making a purchase on a new vehicle. Thank you so much

Marina Ford

If I could give zero stars I would. The service and accountability at this dealership is completely absent. When you buy a brand new vehicle you expect it to function as promised, and if there are issues from factory, that you'll at least be treated well and the issues will be fixed ASAP. That is not the way at Bannister! It took over a year to get my issue resolved, multiple appointments, multiple drop ins to prove the issue (since they couldn't duplicate it), multiple instances of being treated so poorly I was brought to tears. From the incompetent/unprofessional shuttle drivers, to the managers who promise one thing and then put it onto their minions to renege. Once my warranty is over I will never deal with them again, and will tell anyone who asks to avoid them at all costs. I'm sure my review means nothing to them, as I am just one person, and they have proved over and over again how very little their customers matter once they have your money in their pockets.

Sukhi Barnes

The service department at Bannister GM (Brendon, Jim, Scott and Khan in particular) are great. They went above and beyond to help us with the problems with our truck. Honestly, can't thank them enough. Awesome customer service!

Frank Seip

Good day, our visit, test drive and purchase was a very professional experience. Your sales person Jeromy was courteous, knowledgeable and completely helpful! On the car after having three Lexus RX 350 SUVs I was pleasantly surprised with the XT5. Dandy vehicle and let’s see what happens with dependability.

Eleanor Rivard

Greeted by Ryan Ducharme when I went to Bannister's to have my oil changed, he was very friendly and helpful. Service on my vehicle was completed before the time he mentioned. Really appreciate the friendly and kind customer service. Great job Ryan.

Sherry ann Villamor

We ask gmc kelowna to fix our truck 2017 sierra that we just purchased from dealership ( dodge kelowna) 1 week ago hoping that gmc will do better job and they charge us for certain amount and we put it back cos they didn't actually fix the prob cos the car lights went back so for the second time they phone us telling that the cost will be 1200 so my husband told them to stop and don't do anything cos were putting back to dodge instead and when we go and get the car back they charge 200 something for whatever reason they have,so in total we paid less than 500 for nothing. Thank you GMC for reaping people money just like that. Our car was not fix the prob.

Sarah Eden

Bringing my vehicle to Bannister is always a great experience, but this time it was even better! When I called I was informed that my oil change would be free this time because I am a nurse and Front line worker. How very thoughtful of the people at Bannister to do this for us during these hard times. Everything went smoothly and my vehicle and keys were wiped down and disinfected before it was returned to me. Thanks Bannister!

Angel Fournier

We've had a few new vehicles and we keep going back to GMC (Seirra). Our last experience with Bannister Kelowna was amazing. Our salesman Cory.B is a top self guy! He found exactly what we wanted in a truck and delivered. My husband works out of town so he made sure everything was taken care of in a fast timely manner...actually it was the best, stress free auto deal we have ever been involved in. He went above and beyond, felt like he treated us more like a friend then anything els! We have received nothing but excellent service from all departments at Kelowna Bannister. Thank you GMC for making such a solid truck!

Mike Kelly

We came in for our first service on our new Envision even though they were very busy all staff were courteous and efficient checking us in . We were working with Tim Setchell who arranged a loaner car as we were from out of town and has been extremely helpful providing information in choosing correct winter tires. Thanks to Jorden our sales person who always goes out of her way to be helpful. Only downside our vehicle was 5 hours before pick up, but it's tire season and they were slammed.

tim wheeldon

So apparently if you're a female and come in to complain about the service done on your truck youre then told that you don't know how to drive? The young woman that went in is a professional driver who's husband is an automotive mechanic. This woman is a drag racer, an ice racer and a very good driver. As well as works for two major import companies, Mercedes and BMW . I am beyond disgusted that this company sees fit to treat its customers this way. Guess you don't know its 2021 and there are consequences to these actions.

Buyerlot

Dealership is professional in all aspects. Appointment went well. Service was delayed slightly due to Recall item which was corrected by downloading software. All cameras functioning well. Dec. 20, 2021 Easy booking with courteous and welcoming staff in a warm and clean reception bay. Service completed on time and all additional questions answered with professional knowledge and expertise regarding vehicle.

SCOTT CALDWELL

Had three recalls done. Noticed running board chrome was pealing. No questions asked...no discussion....OK we will replace them. Mentioned my chrome tires were pitting. Again....no questions....simply OK we will replace them. I am so impressed. I was ready for lots of negotiation, questions, and diversion. My faith in Banister has been restored and I am very shocked how smoothly this all went. Thank you.....amazing

Nate Fox

Thanks for the awesome deal on the new truck Liz and Nick both went above and beyond getting me the truck I wanted and made sure I was comfortable and happy with the features and price. I will be recommending Nick as an excellent sales person, who didn't suggest that I should look at any vehicle, instead he listened and made me aware of the options without any pressure. Liz is doing a great job as usual, and I compare being in her office, to being in a vice principals office in grade school. Always enjoy our visits to Bannister GMC. Side note: The coffee machine is also a very good feature.

Cindy Fortin

I was pleasantly surprised at the wonderful service I received when I brought my GMC Terrain in for an oil change. The service manager was extremely nice and I was able to enjoy my coffee and watch some television in one of the two lounges, while I waited. The person(s) who did my oil change did an excellent and timely job! Thank you. ( :

Craig Woollven

Carmen was excellent to deal with. Very knowledgeable and super friendly. we were booked in quickly and she had our loaner vehicle ready to go. Thanks Carmen and Merry Christmas.

Bruce Baptie

My salesperson Nathan Thom was very helpful and accommodating. Negotiations were straightforward and handled in a professional manner. The only reason for downgrading from 5 stars to 4 was I spent a bit more time waiting around than ideal. I realize also that this was somewhat out of control of the employees because they were trying to service multiple clients at the same time. 4 1/2 stars would be more accurate. Thanks

Kevin Mack

Jeremy and the staff at Bannister made my purchasing experience very enjoyable and easy. They were able to custom order me the exact truck I was wanting where other dealerships failed to explore. Thanks again Jeremy and the crew at Bannister for an awesome truck and price.

Balraj Sohal

We bought our second Sierra in a year and we love it. Kyle Warsimage is hands down the best salesman to deal with. This was my second time dealing with him. He was very knowledgeable, approachable, and hard working. He made sure we got the exact truck for our needs and wants.

Sue Giffen

I was happy with the service I received from the Service Dept in Kelowna. I have been dealing with Brendan and He knows my vehicle. I want to speak to Brendan when I go in there, so I don't have to explain my issues every time. Brendan is exceptional and goes above and beyond to help me.

Lynne Fehr

I was very impressed with the service I received from bannister Cadillac Buick & specifically Brendan Irvine. My solenoid needed to be replaced & as I still had warranty for my power train until October 2019 he ensured that I did not have to pay for the service. Would definitely deal with bannister in the future & while I live in Prince George I would not hesitate to buy my next Cadillac from this dealership!

Taylor

Cory and the Bannister Group were great to deal with! I am very happy with the new GMC Denali purchase. I appreciate Cory’s professionalism and assistance in choosing the truck best-suited me. Great dealership group and would highly recommend giving them a chance to earn your business!!

schafer240

I had a parts list built up from a dealership in alberta but for ease and wanting to support local, I contacted the parts department and was answered by Kelly the "parts manager" I simply asked if they could be competitive with the out of province dealership and gave the list of parts list (which totaled up to over 11,000) and after a few exchanges through email, he didnt even take the time to get back to me with a price or answer. Honestly really disappointed, as I dont ask for much just that someone does their job, so its unfortunate to say they but lost that opportunity and most likely any future business of mine.

Jaryt Lyons

Had a great experience with Alvin at Bannister GM. No pressure to buy new, purchased a great used vehicle. Satisfied customer to say the least! Made the right decision at Bannister GM and drove away with an excellent purchase. Thanks again for your great service and business Alvin. (Steve & Regina)

Tamara Farac

... I bought a New 2016- Platinum - Cadillac Escalade from Kyle Warsimage, I absolutely love it. I Just wanted to say .....my Experience With Kyle and Kelowna Bannister was First Class, I was treated so kindly and Kyle is the Reason I bought my Cadillac From Kelowna Bannister, I looked at Mercedes, Audi, BMW.... Did not do it for me.... The Salesmen, didn’t Impress me at these dealerships......... I did look at Another Cadillac Dealership in Vancouver, They didn’t seem to have the time for me... It was Great Dealing with Kyle....He was a kind Gentle Soul,.... That went a long way with me. He was not Pushy, He had so much Knowledge .... I feel Bannister is Blessed to have a great Salesman like him, He has a great Personality, Charisma and a Kind heart. He knew everything there was to know about this Vehicle, I was really Impressed!! ...... It seemed so easy to make my decision.... It will be such a pleasure dealing with Kelowna Bannister for my Service calls. I know if I ever have any issues that I will be taken Care of, That really means a lot. I will highly Recommend Kyle and Kelowna Bannister,..... as I already have told our friends that will be looking for a New Vehicle... Thank You all for Everything!!!!! , Best Regards, Susie Bigler ... *An Extremely Happy Cadillac Owner *

Curtis Poustie

I booked a service at Bannister in advance but after driving 1.5 hours for the Isuzu service they said they wouldn't have time for the service. So I pulled my work vehicle out of service for the day for no reason, when all they had to do was phone me and re-schedule when I was on my way.

Brian Zaste

We recently purchased a Buick from here and it went so smoothly and stress free! Karen was so helpful and very patient with us as we went back and forth on which vehicle was best for us. Leah in financing was great to deal with as well! We are so happy with our new vehicle and will highly recommend this dealer to anyone looking at getting a new vehicle! Thank you so much for making what could have been a stressful experience so easy! ????

Nancy Wells

Scott was great. Never stopped looking for the vehicle I wanted. Leah was professional and knows her job which made the transition from one vehicle to the other very smooth. I had just purchased very expensive new tires for my trade and the team made sure I had comparable rubber on my new vehicle. I've purchased 4 vehicles from Bannister since first moving to Kelowna and from sales to the shop I've had nothing but positive experiences. Nancy Wells. A very happy customer.

Ravinder Sangha

Had a great experience with the service team most notably Allan. He helped us out tremendously when we had issues with our Enclave and needed an emergency repair. We were up in Kelowna on a family vacation when our car broke down and we had a challenging time getting through the issue. Allan made sure we were taken care of and the repair cost was very reasonable. Can't say enough about how pleasant the experience was. Thank you!!

Giles Isabey

From start to finish our experience at Bannister was nothing less than 5 star. Our salesman Alvin was great.We liked that he was so accommodating and very interested in our wants and needs in a vehicle. The staff was very friendly and welcoming each time we visited the store. Thanks again for making us feel great about our investment.Giles and Betty

Randy Goncalves

Had a great experience with Bannister Kelowna service department recently. Jim provided a thorough review and options for some minor repairs. With no pressure! All repairs completed in a timely fashion and the truck looked as good as new. Also a shout out to Cory Boniface who originally sold me the truck. Premium service at the time and continues help out when needed - 5 years later! I highly recommend Cory to anyone looking for a truck/car/accessories- whatever. You will not regret working with Cory. Best experience I have had purchasing a vehicle.

Jesse L

I purchased my Denali in October. When I took delivery of my truck, it was one of my worst experience in purchasing a vehicle, items weren't completed when I came in. They had 1 week to add all extras and detail the truck. For me the stars are how a company takes accountability and delivers in the end. I spoke with the general manager about my concerns and he immediately offered me solutions. Also Leah in the finance department is one of the most caring, humble persons I've ever dealt with. She truly cares about your purchase as if it was her own. She follows through with her word and is very transparent. Overall my experience was great because how Bannister's dealt with my situation. Thank you

Janice Marie

Each time I've brought my Acadia to Bannister Kelowna I've been treated respectfully and courteously. Work was done efficiently and I was kept informed of all the details. Many thanks to Ryan and the service department (and taking my truck through the car wash!).

Les Jourdain

Checked in with Jim for a service on my 2020 Sierra and a check engine light on. Jim was very friendly and professional during check in. I was in and out very quickly. The service was easy but the check engine light required a part from Tim buck two that took a week. During the time waiting for the part Jim kept me informed and did all he could to get the part to Kelowna. Nice to see an organization that understands service and customer satisfaction. Well done!!

Drew Church

I moved from the Lower Mainland and needed to find a GMC dealer. I phoned Bannister on a Tuesday and made an appointment for an oil change on Thursday at 11:00am. I showed up, checked the truck in and 1 hour and 45 minutes later the truck still hadn’t been started. I left with my truck and went to Mr. Lube. I will try Kelowna Chevrolet and see if they have better service.

Vern Boyko

I have dealt with Bannisters for several yers now with no complaints at all. The service has always been timely, polite, and bang on. There was one small glitch this time as I was scheduled in on the previous day and the wrong parts had been ordered in, however, they got me in the next day and the service was completed in what seemed to be record time with profuse apologies. I am completely satisfied as who of us has not screwed up at least once in our lifetimes? Kudos to Bannisters.

Barry Meckler

Purchased a new truck, dealing with salesman Alex Adams. The whole experience was excellent. First regular service on my new Canyon this week. As always, everything went exactly as expected. 5 star satisfaction level again.

Josh Kennedy

This place provided me with the WORST experience imaginable. Down right criminal con-artists work here and they will shamelessly try to rip you off. After 60,000 km on my Cadillac XTS Platinum the converter detatched itself completely from the engine. Even tho ive paid for the Bumper to Bumper warranty AND even tho there was only 60,000km instead of the 120,000 km (which is when you change a converter) these CriminalS tried telling me i needed a brand new converter AND complete exhaust system ALL OF WHICH WAS TO COME OUT OF MY POCKET. Now, while rubbing such a disgusting option in my face they had the audacity to pretend they were doing me a favour by offering 10% off of a $1200.00 bill ( even tho my car only had 60,000km and was under warranty ). After losing my mind on such a heinous option the "manager" then refused to service my car due to the fear of my review which was going up either way. Keep in mind i battled with Bannister and GM for a MONTH trying to solve this. So i then took my car to Jerry's Muffler and they had my car fixed within 2 hours and charged me so little i forget what the bill was. Something like $100.00 for a quick weld. all i know is i was so relieved to find someone honest i handed him $200.00 and told him to buy the shop a couple cases of beer... long story short, if you love your Cadillac and dont want to be completely ripped off. STAY AWAY FROM BANNISTER KELOWNA!!!!!!!!!! I'D GIVE ZERO STARS IF IT WAS POSSIBLE

Sean Hughes

Great service! Very friendly. Did a great job getting my truck on the road.

Bob Everatt

Same old expensive dealer service. usual unexpected nor explained 20% shop charge in addition to pre service quote. We don't feel very confident trusting them with repairs based on past experiences. Always leave us wondering .

Jason Coyle

Amazing service! Fast and professional. I had a vibration issue with a set of new tires. After some trouble shooting the cause of the issue was identified and fixed. The level of customer service you get at Bannister cannot be found anywhere else. Great job!

Carla Calhoun

the people are great. Very knowledgable

Grace McGregor

Once again great service from Bannister even though they were really busy and short staffed they still managed to look after my car and have it back on the road. I love my Buick Envision and good service is important to me. Thank you Bannister

Pam Soares

Sales, finance, insurance and staff were all friendly and helpful. They all worked as a team to help us pick out a vehicle that met both the needs and wants. They genuinely wanted to give us the best value and walked us through all the choices from decisions regarding what to purchase to warranty and insurance options. Not at all pushy, they really cared.

Bobbie

My recent visits to your service department have been handled by service advisor Ryan Ducharme. He was most professional, knowledgeable and affable. I received excellent advice and service - thank you Ryan.

Elmer Monchka

Like to thank sales associate Chris Mackeldon, sales manager Kevin Winship and financial service consultant Liz Rutter for making our car purchase a pleasant experience. As we had come in from out of town Chris even went out of his way to pick us up. Thanks Chris for all your help and concern.

Dan Sigal

Friendly service and took care of what was needed without any hassle. Used the shuttle service and it worked perfect and much appreciated. Thanks

Jackson Stirling

Had an amazing experience buying a truck from Bannister Kelowna. Cory looked after me from the very start and made the whole process a breeze, keeping me informed and up to date at every step. The aftercare has also been second to none, can't rate this dealership highly enough.

Glenda Rempel

Thanks to all the friendly and helpful staff at Bannister Kelowna in helping us buy our 2022 Buick Encore. Special thanks to ALEX for making it a very pleasant and smooth experience!

robert spargo

I bought my 2018 Infiniti Q50 through banister GM and could not be more pleased with the service and trade in value I received. I was dealing with Jordan Kanzig and she was extremely helpful and knowledgeable and will definitely deal with Jordan again when it comes time to trade in my wife’s car.

Mario Venafro

Bannister treated me amazing. Had some issues with a turbo freezing up on my new Terrain and wasn’t happy about it. They were quick offer a solution at no cost. It’s hard to find good customer service nowadays. Not with Bannister ....they calmed me down quickly and I soon realized these folks have integrity and pride and they want to solve problems. Nothing is ever perfect nowadays and I feel that Bannister will do their best for a customer. I’m impressed and they will get all My business. I highly recommend Bannister! Thanks to all the service guys , manager etc. Everyone is a stand up individual in my opinion.

Julie Sutherland

I recently came to Bannister to buy a new battery and have it installed. .I was looked after right away and was happy it didn't take very long at all..I was on my way in no time. The service staff was pleasant and informative. Julie Sutherland

Rod Rieu

Service was good and finished quicker than they said it would. Very friendly and helpful

Paul Wells

Top quality experience from start to finish. Will recommend Jordan and the Bannister group to any friends looking for a great car. UPDATE TWO MONTHS LATER I recently bought a used Cadillac at Bannister Cadillac in Kelowna. A problem appeared a few months after the purchase. After a discussion with the sales team, the problem was taken care of free of charge. I am extremely happy with this result as a lesser dealership would have tried to avoid taking ownership of the problem. David Lopez and Jordan Kohler were the guys I dealt with They have a customer for life.

Jonathan Bennett

Jeremy was an excellent and very helpful along with the sales manager and Arlene in finance. Would definitely recommend buying from bannister.

Robert Stewart-Taylor

The service department at Bannister is very accommodating and their technicians get your repairs done in a cost effective manner without jeopardizing quality of work. Bannister is my go to service department and their sales team are great as well. I have been dealing with Corey for a few years now and he informs me about the vehicles but lets the quality sell itself.

Daryl Beacock

Great dealership, we’ve bought 2 vehicles from Jeremy now and both times we left feeling like we received great service, and a fair deal. 100% recommend.

Nancy and Kevin W

This was the first time we dealt with Bannister Kelowna and we were not disappointed. Cory was great to deal with - experienced, super knowledgeable and friendly; he is someone who demonstrates integrity. Buying a vehicle is a big decision and we appreciated being taken through the process in a highly professional manner. Financing was a breeze with no pressure to buy the additional services. Thank you for the excellent experience.

shirley hall

I Am very satisfied with the service at .Bannister Kelowna- Buick . Right from day one purchasing my vehicle from Cory Boniface to the service staff I have always had excellent service. I would not hesitate recommending this company to anyone . Shirley Hall

Rick Valenti

Made my reservation for my 2018 XTS Caddy 25,000 km oil and general service; arriv at 10:15 Discussed a couple of other issues an your rep Jesse-James Nazarchuk service check in stated it would take 2 hours to complete the work andI welcome to wait or drive me to a mall or relax in your show room waiting area which I did. Looked at the cars on the floor and chatted with two salesmen and had my lap top and waited. A sales women Jordan Kanzig stopped an offer a coffee and ask if I needed any help with getting onto WiFi. Chatted she asked what I was driving an was I in the future looking at a new Caddy- electric or gas ; my response was possibly in acouple years and I have been driving Caddy’s since 1979 and loved my xts. I appreciate her time and salesmanship and we exchange biz cards and she would forward info as the new electric info come out. The two fellows didn’t in gauge in my future needs so I reckon one day I’ll be dealing with Jordan. Finally Jesse-James came to get me An apologized for the long delay and said my car was ready and cleaned and wash it. Great service. Cheers. Rick Valenti

Valorie Johnson

Jordan our sales person was excellent! No pressure, gave us lots of time to think about our purchase. Answered all of our questions and even had patience as we tried to hook up our phone etc. We're not very computer savvy. We had an excellent buying experience with all the staff at Bannister GMC. I really liked the private sale cubicles, the dress code, and the professionalism of the staff. We felt very comfortable, and would highly recommend this dealership. Of course we love the SUV.

Spring Valley

I was surprised how fast they were doing my oil change. The staff were very friendly.

Pauline Evans

Just bought a new vehicle and Alex the salesman was awesome. He was there to help me in purchasing to leaving the dealership. He was amazingly accommodating to my needs. He even went through to set up blue tooth and many more functions. I would highly recommend going to see him if you were buying a car. He makes you feel special.

Tawni Vanderhoek

We just recently traded in our vehicle for a larger SUV to suit our growing family. We were so pleased with Steve and how he went above and beyond for us. He made sure we had everything we needed and stayed late to work around our work schedules. I highly recommend Steve as he is easy going but works his butt off behind the scenes....we joked as we literally watched him running around when he was trying to hunt down keys. I never felt pressure and he addressed all my concerns. Thank you Steve !!!

Martha Woodruff

Jeremy was so great, put us in a fantastic truck and got rid of the lemon of a truck we had made a mistake of purchasing from elsewhere. Thank you for making an unpleasant situation the best experience it could possibly be!

M Gratton

We buy our vehicles here and always use their Service Department as they are knowledgeable, courteous and if we have any concerns...it is taken care of with the professionalism we have come to depend on. Having said the above, we don’t see the Service Department very often, just when Service calls us to remind us to come in. GM has a great product! If you are looking for a worry free vehicle, I would highly recommend you check it out. Thank You Bannister Kelowna and a Special thanks to Ryan in Service. 6 Stars to you.

Claire Newton

I have always loved going to huber bannister in Kelowna. My first experience with them was when i went and got my chevy cruze almost 4yrs ago. This wasnt my first car but it would be my first time going into a dealership without my mom or family member with me. I loved that experience that i had there because they were open, honest and transparent and answered every question i had. I was recently there again just this past week. I went in looking for more info on a couple cars i had been looking at on there website under used vehicles. Again i had the same experience with them i had had my first time there. This time i walked away with a bit of an upgrade and exactly what i was looking for. They were very accomodating and again answered every question i had and were open and honest with me and very transparent. My car salesman whom i dealt with his name was justin and he listened to every thing i had to say and the best part was that he was not pushy and he made me feel like i could make my own decision about whether i even wanted to upgrade to a newer vehicle. Id definitely reccomand this dealership to anyone and i know i will be back again for future purchases as there is no other dealership that has treated me the same as they have at huber bannister in kelowna!

Murray Williamson

As always, a great job on service for my oil change and inspection. Jim Tacek gave me good advice on replacing tires etc . He is a reliable person in your service department! In fact all the service personnel I have delt with have been very good. Murray Williamson

Angie

Extremely disappointed! When their "Service" department says they'll call you, don't hold your breath. I've been told 3 times now that they'll call me and they never have. I had to call for updates on my vehicle while they were working on it because the time they promised me an update came and went. They ordered the wrong part for my car... twice. Then told me they'd call when they got the right part in. That was weeks ago. Save yourself the headache! Take your car somewhere else for repair!

julian deacon

Bought my first certified preowned car 7 months ago. It has been nothing problems, from oil leaks, blown transmissions, failed ignition coils, seized brake calipers, bent rims all 4 of them and much more. All of this was found within the first few weeks of owning the car. Car was in accident which I was not informed about, paint peeled of the back bumper which blew off as I washed the car at a car wash. It just flaked completely off. After they disclosed the car was hit on the front! However the back has been repainted not that well. How many cover ups are happening here. Now new problems have developed, I bought Gm Canada extented warranty which I was lied to about in the finance department on deductible cost. I was rushed and in a high pressure situation to sign papers as they where open an hour late. They even applied to a credit card through GM that I did not authorize. Just recently brought the car in for mechanical issues to use my extended warranty. I was once again inconvenienced and turned away saying “the car still works” "well our mechanics don’t know how to fix this car” and the “turbo acts up when you floor it, not normal driving conditions” They didn't even call my extended warranty company to confirm if we can or will do the fixes and then still charged me. How do you charge for a diagnostic and not give one. By far the worst customer service and client care have ever experiencied. I would recommend everyone stay away from any used car on there lot. They do not do diligent job of Pre delivery inspection or a safety before putting it on the lot.

David Sacchetti

I had a leaking break line. They diagnosed the problem promptly. My brakes on my 2009 2500 Silverado were original, so I knew I needed new brakes. Jim recommended new brakes, which I consented to. Very happy with the service. Very happy with my truck. GM makes the best trucks!

Mark Fraser

I've never purchased from a better dealership. All dealerships say they pride themselves on their service, but I've never experienced service like this anywhere as a consumer. I've purchased twice with Bannister Kelowna and I'll continue to Purchase with them. From their Sales team, service advisor's, finance department, parts, courtesy drivers, everyone. Their all great people.

Stephen P (stevep87)

Great service and friendly staff. Jordan D, Chrystal, and the rest of the team were great to deal for my new vehicle.

Tom monahan

Just bought a Cadillac XT6 from Bannisters. It was my second purchase and each time I had excellent service. Could not have been better. Jason our salesperson was over the top with his great service. Dave, the sales manager kept us in the loop and was very easy to deal with. Would rate the 10 out of 10.

don

Cudo's to Ben Shek ,Manager and especially David Lopez Assistant manager for addressing a personell issue that arose at Bannister GMC Buick ,when I brought my car in for a scheduled recall. They were both first class in the way they addressed and rectified the situation . Hats off to them , Khan ,service manager and Celina ,part of Admin for their professionalism ,courtesy ,accountability and friendliness . There are problems that arise everywhere but how they are dealt with makes the difference . 5 Stars to Bannister GMC Buick , Latte was also a nice touch ! :)

Daniel Chase

Bannister Kelowna made my first new vehicle purchase simple, pleasant and one to remember. They treated me with the highest level of respect and shared in my excitement of my first brand new truck. Glen, my salesman, was extremely friendly, knowledgeable and took the time to listen to my specific needs - resulting in a truck that fits me perfectly. If you are a reasonable professional looking for your next vehicle then they will make you feel right at home. I will definitely be seeing them in the future because of my initial experience, and I urge you to do the same. Couldn't be happier with my decision!

Kevin Highfield

I thought I would wait a month or two so I could give a fair rating for Bannister in Kelowna. My rating is still one star. In 2017 we purchased a 2017 Cadillac XT5 base model as was our first luxury vehicle we have owned and was a great little vehicle. Our sales guy back then was Kyle and he was able to negotiate us a great deal and was a pleasure dealing with him. He has since moved on to better things and good for him. Since we enjoyed our XT5 so much we thought we would upgrade to a Cadillac Escalade Premium Luxury in 2018 and this is where all in the universe went wrong. We worked with two sales people (I will withhold the names). Sales person # 1 was, for lack of better words, an @%#. He proceeded to tell us our 1 year old XT5 with 9500 kms on it was sub par vehicle as was a base model and was worth next to nothing for a trade in on the Escalade …. we asked for another sales person. Sales person # 2 was much better, over a month he worked with us to negotiate a price and trade in value however the sales managers in the back corner were less than helpful. At one point in the negotiations we were told the Escalade was out of our budget ….. ouch! Long story short, we left the sales centre, started up the computer and found ourselves a Cadillac Escalade Premium Luxury in the exact color and build we wanted at CMT in Calgary. In two days we left Kelowna to pick up our new Escalade at almost $30,000.00 less than Bannister’s best price. So far the team in Service has been very helpful, fingers crossed.

Travis DeLorme

Just like to thank Jackie & Jas for sending me home in a $30,000 Jeep Cherokee with showing them no proof of income, no cash down & not the best credit. I must say everything they did for me was absolutely amazing. The 1 & only downfall was going home with no spare key & locking myself out of the truck the next day. So hopefully you guys get me a spare soon. Thanx again & hopefully this Review helps for more sales! Now get on my key! ????

Darren Visosky

My wife mentioned that there was a grinding noise coming from the front drivers side wheel well. We contacted Alex at Bannisters and he suggested we should not drive the vehicle and to call Roadside Assistance. Del Oro Towing came right away and they towed Carole’s car to the dealership. The service department quickly determined that rocks and debris from recent sanding, had gotten into the brake rotors. They removed and cleaned the rotors then called us to say the vehicle was ready to be picked up. Since we purchased the extended warranty, David in the service department confirmed there would be no charge for the service. Everything was handled in a quick, professional manner and we were very impressed by Bannisters service.

Allysha Gawletz

I recently purchased a GMC Sierra from Bannister Kelowna and have had a great experience. Eric did a great job of finding exactly what I was looking for in a truck and between Eric and Mike I was able to walk out feeling happy about the whole experience. Thanks guys for making that process smooth and continuing to offer great customer service.

Howie Zarazun

Service dept. always top notch. Khan and the team will help and advise in any way possible, and even the shuttle service is great. As I still have warranty, can't comment on costs but as for as customer relations goes, you'd have a hard time finding a more helpful place for your repairs. Nice to have a dependable shop when needed.

Graham Read

have purchase a lot of vehicles in my years but this purchase actually made me feel like spending the money with them was a pleasure -- got the price while talking to Tej on the phone and went over to see vehicle with just a little down payment to hold it until we could travel over and then cory the salesman showed us a few things on the vehicle so we could go for a drive and then we had a couple concerns which they addressed right away without question and we went back following weekend and picked up the car with the tires installed and the little scrape on back repaired along with clear bra on front and undercoating done have dealt there in previous years with our other cadillac so was familiar with the shop. excellent car dealership and great staff

Lynne Hegenauer

Absolutely a pleasure to deal with Bannister Kelowna! From driving in to make an appointment, until I was finished, the gentlemen here were so gracious. Very kind, knowledgeable and assured in passing their knowledge on. I greatly appreciated all of their assistance, and the way they made sure I was comfortable while I awaited completion. These actions were not only directed to myself...their interaction with several others was with the same kindness and consideration.

Angela Norkum-Porubanec

Tim was extremely helpful and knowledgeable when it came to picking new winter tires. He also really helped me out a couple years ago when I needed my window repaired when my car got broken into. It was super last minute and I needed the car repaired quickly to be able to get down to Vancouver for a job interview. Thanks Tim!

Sandra Edgecombe

A friendly staff and good service while you are there. But follow-up is poor. Twice they failed to call me back after an enquiry and a part I needed for my car took a month to get here instead of the 10 business days I was quoted. No complaints about the work they performed on my car.

Mike Parenteau

Once again Bannister's has shown they appreciate your business. I recently purchased a used vehicle from Bannister's, and there was a small issue with some of the trim. They were prompt to make it right and made even that a pleasant experience.

Braydon Weimer

Harold was absolutely amazing! I went in with my brother and his girlfriend as they wanted to look at new vehicles. The knowledge that Harold had and his attention to detail were second to none. I was highly impressed by how we were treated by him and is definitely one of the best auto sales representatives I have dealt with to date. On the business aspect and the fact this is coming from a University business student, Harold's sales tactics were absolutely top notch. Would definitely give 6 stars if I could. Most definitely coming back if I ever buy a car.

Cody Smith

I spent over 100k to buy a brand new 2015 Denali hd from bannister. Before I had even seen the vehicle I purchased, they installed a lift, tires and rims. I know that when you do that, warranty can be void. The only reason I purchased this vehicle from bannister was because the finance department, Kelly trotman to be exact. Told me that as long as I purchased and had all aftermarket accessories installed at bannister they would honour the warranty as if it was a stock vehicle. I also wanted to purchase extended warranty, which she gave me the exact same response. That bannister would make sure the warranty was honoured as long as all the work was done there. The extended warranty she sold me was from secure drive, their elite coverage plan. This plan alone cost me over $4,100 and was to cover everything on the vehicle, bumper to bumper. So when I brought my truck in to get some front end parts replaced, I was told warranty denied the claim because of the aftermarket parts bannister installed. The same parts that I was told would not effect warranty as long as I bought and had them installed at bannister. The service manager said he would try to help me out with the bill if secure drive would not. The manager did help me out. $400 on a $2900 bill. This isn't my real issue, i appreciate the $400. My issue is when the finance department lies to my face in order to make a sale. I say that because I had specifically told Kelly that warranty is what I want and if they could not do what she told me, I would go elsewhere to purchase a vehicle. This goes to show you the lies and deceit a bannister employee gave in order to complete a sale. Of course Kelly no longer works there so I couldn't go back and bring this up with her. Maybe it's because of instances like this is why she no longer works there, I don't know and this shouldn't be my problem. Maybe the problem is that the finance department and service department do not communicate is instances like this and maybe the General manager should make sure the different departments do communicate so that customers and potential customers are not lied to. Again, how should this be my problem, but apparently it is. Never trust anything the finance department says unless it is on paper and signed off on. I thought I could trust the bannister employee not to lie to me, but was I wrong. I will never spend another dollar at bannister because of this.

joon lee

I had a new Denali at the Bannister Kelowna last week. All the staffs are very kind and try to helping me out for the new information of the vehicle system as well as to support documentation. Especially I appreciate Nathan and Sales Manager Mr. Lopez. I would highly recommend Bannister Kelowna people who want to buy a vehicles.

Catlin Huston

Bought our first newer car at Bannister. The experience was informative, comfortable and fun. Great coffee too! ???? Thanks Cory & Crystal!

Wayne Dosch

The service group at Bannister have always provided us with excellent service. As with many things in life, not everything goes according to plan, but they keep us informed of what is happening - we appreciate that they take the time to let us know. With every visit, we know that they do their best.

Patricia Wheeler

Could not be happier with the wonderful, seamless and completely thorough attention we received at Bannister Cadillac. From the first phone call to taking possession of our new vehicle, all the folks at Bannister went above and beyond to ensure our satisfaction was met and exceeded! Our Sales Rep, Erick Wolf conveyed every aspect of our new vehicle, top to bottom, inside and out. We have recommended Bannister Cadillac to our family and friends. We truly believe, his is THE ONLY place to purchase a vehicle - no matter where you live!!! Thanks again, everyone at Bannister!

Greg Hudson

Hi, Jim was very professional, he kept me up to date as to what was found in the air box and blower fan. I appreciate that the brakes and alternator belt were also looked at. The alternator belt had a lot of cracks and could fail at any time. Dr Gregory Hudson

Don Roberts

Sales manager made the process effortless. Would recommend Bannister Kelowna when looking for a new vehicle.

Adele Faulkner

My first appointment at Bannister Kelowna was exceptional. My vehicle had a recall. I arrived early and the vehicle was taken right into the shop. I chose to wait there while the repair was being done - they estimated it would take up to 2 hours. Waiting room was clean and set up according to covid orders and the staff were very friendly and efficient. Thanks to all my vehicle was ready for me in an hour. I will be back if and when necessary and would recommend to friends. Thanks to all

Jan Clayton

As usual, Bannister Cadillac was great to deal with. They completed the work on my car that I requested and they were very courteous and professional. Thank you Bannister for your great service.

Lacosa Nostra

Poor customer service. Extremely poor.

Jessica S

My spouse and I were shopping for a vehicle and found a truck at Bannister that we loved. The sales associate helping us, Alvin, was wonderful, he was very patient and knowledgeable and while we were with him everything was great. Once we were passed off to the financing department however, the entire experience was ruined. We were placed with Frank, who was quite arrogant from the start, but as soon as we made the decision to decline extended warranty he became extremely rude and condescending, implying that we weren't knowledgeable enough to make our own decision. We were so appalled at his belittling demeanor that we stood up and left the dealership immediately. He made no effort to even shake our hands, and once we started walking out he went to another employee and began visibly mocking us. After sharing our experience with others we heard from quite a few people that they had similar rude encounters with Frank. Although our initial interaction with Alvin was great, because of the horrible service received later we will not be shopping at Bannister again.

Rachel Sorokopud

Due to unexpected delays in the service department the day of my appointment for an oil and filter, the staff was very kind and sympathetic. The bill was surprisingly written up as owing $0, without any complaint or suggestion of a discount from me. Great service and staff. Thanks

Dave Estergaard

I’m very pleased with the service and follow through with my truck purchase at Bannister Kelowna. Our sales person Jeremy was great to deal with and found answers to all our questions. He sent a video walk around of the truck we purchased so we felt OK about dealing out of our area. The whole sales team made us feel pretty at ease. No high pressure sales to deal with which made everything run smooth. The truck amazing and we are really happy with our purchase.

K O

Just bought a new Cadillac CT5. They had great knowledge and even with the smaller selection, I still found the car I wanted. Thanks so much Bannister team!

Chad Cormack

Had my car serviced today Ryan the service manager went above and beyond. Great service and quick as well. I would recommend this location to get any service done on your car. Sheldon is always a pleasure as well takes care of his customers.

Norman Wickett

David Lopez was efficient and polite listening to my issues. He had my vehicle ready when promised. When the steering was not fixed appropriately the first time he was anxious and accommodating to get it repaired correctly. He communicated effectively and made sure I was completely satisfied.

Fran thompson

Very disappointed in the vehicle I purchased. Absolutely no follow up from either the dealership or the salesman. Think they’re just interested in getting your money. The only person in the dealership that was any help to me was Carmen, and she worked in the service department. First and last few work I will ever buy

Dani Sheehan

We took our vehicle in for it's maintenance. We had an issue with the back window not opening which was kind of surprising as our vehicle is only a 2020 with 12,500 kms. They had to order parts so we had to bring it back. Everything was done. However, having a Lincoln before this vehicle we are use to getting a wash inside and out. This was not done on our first trip. So we asked for a wash inside and out on the second trip. The outside was cleaned but the inside was not. Disappointing.

Suzanna Mapstone

The staff here is always so friendly and welcoming! I showed up and for an oil change and inquired about a recall on my car. They not only provided my service efficiently, but they fixed my recall and rotated my tires! So happy with my experience!

Wayne Tait

We were pleased with the help we received while purchasing our vehicle at Bannister. The people were very friendly and gave great service. We love our new vehicle.

Tom Cotter

Don’t worry mr manger. I won’t write a long bad review. This is still a small town. Word of mouth gets around plenty I don’t need to hear your BS excuses, In my opinion your service department, should have its license pulled from GM head office. I’ll probably buy a new gmc 3500 from Bannister, only because I don’t like the new front end on Chevy. I would not even allow you guys to change my oil !!!!! Hats off to cutting edge performance. Regards. Tom Cotter

Dipesh Prema

I got connected with Jordan K in sales after finding a vehicle on autotrader- Thanks so much for your help, your patience and understanding and for answering all my questions. In the end, I couldn't get back to Kelowna to pick up, but they were more than happy to deliver it to me. I really appreciate that you addressed my questions after the purchase as well. Everyone at the dealership was professional and treated my family with respect. Thank you Jordan K, and also Mike H. Hope to see you both again in the future!

Stephanie Gasparre

Loving our 2017 Toyota Tundra. Staff were amazing. Quick and smooth purchase. Thanks guys!

Adam Schendel

Extremely happy with the service I received from the Salesman Ryan Boyce and the dealership when purchasing my new truck. I highly recommend anyone buying a new vehicle to give Ryan a call. Even after the sale was complete I have received the same high end customer service from him. Very knowledgeable and very helpful. The service department at Bannister is also great. Very friendly and helpful staff. Thanks again Ryan!

Garry Filafilo

Recently had my GMC in for a service and the team again provided great service. Picked it up at noon and they had give it a wash, so that was a nice touch. Quick and reliable! Recently had the GM active fuel management engine lifter problem :-(. Fortunately repairs were within the warranty period. Dan, the service advisor, was awesome to work with. He kept me informed on what the issue could be, the process as the tech got into the engine and the timing of the repair. He Communicated! Dan answered my questions truthfully and didn't try to up sell or hide anything. He was able to ensure my vehicle was repaired ASAP and even looked into a loaner if it might be necessary. Dan gives real customer service which is hard to find these days. Ask for Dan as he puts the customer first! You won't be disappointed.

Barry Nicolson

Dealing with the team at Bannister Kelowna was very easy and fun! A big shout out to Alex as he helped me find the truck of my dreams and was with me every step of the way to answer any questions I had and make a otherwise stressful situation Not stressful at all we will be going back to purchase my wife's new vehicle with Alex very soon!!

Shaun Martin

Always fast and friendly service from everyone at Bannister. Had my truck in for it's regular service and everything went smoothly and was completed when they said it would be. I will definitely be a repeat customer. Friendly and professional staff Highly recommend. Shaun

Connie Meikle

BANNISTER PROVIDES EXCELLENT CUSTOMER SERVICE!!! I had an issue with my Camaro, and in the process of the repair there was a problem, and Kahn provided a fair and favorable solution for me and I couldn't be happier! They earned my business! From David and Ryan at the front service desk, to my shuttle driver, Frank, everyone was at the top of their game!!! Way to go, fellas!!! Their SERVICE DEPARTMENT IS TOP NOTCH!!!

Megan McPherson

Good service seems to be a commodity that is hard to find these days. That’s not the case at Bannister. From the moment we walked in, to the moment we walked out with our new Cadillac, we were treated like the only people in the dealership. From the Sales Consultant Cory Boniface, to his Manager Paul to Liz in the finance office, everything exceeded our expectations. This is an experience that other dealerships can’t compare with. Their slogan is ‘family values’ and they easily live up to that promise!

Leanne Jamieson

I had a great sales experience from Ryan Boyce at the Kelowna Bannister Gm! I am so happy with my GMC Terrain AWD. It was everything I was looking for and I got an awesome deal. Ryan provided me with a customer friendly and knowledgeable expirience and dealt with all my questions and concerns. If you want great customer service and an awesome deal, Ryan is the guy to see!

TL Armstrong-Gill

Bannister Kelowna never fails to disappoint. We have taken our vehicles to them several times and they always do exactly what you need done at the time appointed. If further work is needed in the near future, they print you out a detailed quote. If your vehicle is going to be there for some time, you can be driven to the mall or anywhere else while you wait. The staff is super friendly and efficient.

S S

Excellent service from salesman Charlie who ensured I got what I wanted for a good price. Even after the deal was complete, he kept in touch to ensure everything was good with the vehicle, and for later servicing. Very happy with this dealership.

Elizabeth

We received exceptional service from the time we walked in to the time we left. Our buying experience was stress free which is very hard to find from a dealership. Our sales advisor Christian was very professional and courteous. Cameron in finance made our purchase go smoothly with his utmost knowledge. 100% towards both these gentlemen!

Kaytlynn R

Terrible customer service. I was honestly interested in purchasing a vehicle but the way I was treated I had to walk away. I realize I had come in during the late hours (they had many days to prepare), and was very motivated to put a deposit down in order to discuss further when we had more time. I was then told that this was not an option, that the price was locked once I put money down- which I was not told over the phone. My sales associate could not answer basic questions regarding inspection reports, and wanted a deposit locking in a price without seeing this report as well as going into details about the vehicle itself. This was after finding something faulty with the vehicle. Had no paperwork on the table other than a bill of sale. He was condescending, said I was "thorough" when I was asking basic questions about a used vehicle. Instead of answering questions I had asked, he repeated himself. He went on to do sleazy salesman talk "lots of interest", "I don't need this sale, I have enough money." The ethics of pushing a sale without knowing any of the specifics, and being adverse to customers gaining basic information about a large financial obligation is very questionable. The fact that the final thing he said to me was "I know now that you're not the kind to be pressured." is proof enough of an issue. He then found my review and sent me a text at 11 o'clock at night- which furthered my disbelief.

Garry Kerrison

I booked my appointment two days in advance for the standard 25k service and a small electrical problem with my 2017 Escalade. Dave Lopez greeted me on my arrival and expedited my service professionaly. I chose to wait the two hours in Bannisters comfortable waiting area. Dave kept me updated on the progress of the service and had me on my way shortly thereafter. I was told if I wanted to be shuttled somewhere Bob would transport me and pick me up later. I happen to be a happy & pleased customer. Thank You.

James Dunn

I had both of our vehicles serviced this week. I had made the bookings a few days earlier. The work was completed very quickly. The technician was thorough in the inspection process and discovered a couple of items that required attention. One related to vehicle stability so it had safety implications. This was valuable and the extra work was done the next day. The service technician (Jesse) was very helpful and made sure all my needs were completed in a timely manner.

Sarena Smith

Charlie, Tej and Chrystal were all fantastic to deal with. It was a great experience from start to finish. I am very happy with my purchase and the sales experience just adds to that satisfaction. Thank you to all at Bannister for great service.

Husam Elamin

When it comes to professionalism,quality and customer service, Bannister employees - that i personaly dealt with-are second to none ❤

LORNE TRUDEN

Bannister Kelowna has given me great service since 2014. I have always been well informed of the work done on my vehicle and they have been courteous and professional. I have been able to schedule maintenance at a convenient time and the courtesy shuttle is available to take me where i need to go while my vehicle is being serviced. Top shelf service from people who care about other people!!

Jim&Noreen

I originally contacted Bannister because of an Internet used vehicle ad. Rudy was very attentive in responding to my query and got me as much info on the particular vehicle before passing my inquiry along to Alex, a very knowledgeable salesperson. He answered all my questions via email, phone, emailed me paperwork regarding the vehicle's service history and full list of options, as well as sending me a video of the vehicle. By the time we traveled to the dealership (6 hour drive) I felt comfortable with its condition. The whole experience, initially via long distance, was very well done. And, the 'bonus' after the sale was a nice gesture. The only thing that could be improved on would be a courtesy followup contact from the salesperson after the sale.

Charlene Robinson

First Rate experience. Our vehicle went in at the appointed time and was ready at the promised time. All the requested work was done and all of our questions were answered. As always, Jim Tancek, was courteous, friendly and professional. We were fully satisfied.

Beryldine Gordon

My experience at Bannister Kelowna was, by far, The Best! Jordan, my Sales person, was Friendly, Knowledgeable, Helpful, Calming and Accommodating. She made me feel like I wasn't "Just a Number.." It was a very Pleasant and Exciting couple days.. Thank you Jordan!

B Shardlow

This was one of the best vehicle buying experiences I have had. The salesman Cory was super friendly, knowledgeable, and awesome to deal with. My wife and I never felt pressured at all in any part of the process. He was extremely accommodating with our very picky search for the right vehicle, and even assisted in getting some of the custom parts that we wanted for our vehicle. Frank in the finance department was also super helpful and very knowledgable. He made the financing and purchase experience very easy. Bannister went above and beyond with this purchase experience. In the past at other dealerships we had to drive around to numerous places, obtaining insurance, etc before we could drive the vehicle away. Bannister made this process extremely easy, and had an insurance agent available at the dealership so you could take the vehicle immediately. I would definitely recommend Bannister GM to all of my friends and family.

taimiroad farm

Great service from the Bannister team. We’re enjoying our new Yukon. Thanks.

Brad Stebner

Great experience overall. Everyone was extremely helpful and knowledgeable from start to finish through the whole process. Jordan was super helpful in finding the right vehicle for our family and making it work from a financial perspective. Loving our Yukon and happy with the customer service and support we have at Bannister!

Paul Yoder

Thanks Eric for your help when buying our Buick Encore. We'll recommend you to anybody looking to buy another vehicle. Thanks again!!

Kimani Goff

My experience with Bannister Kelowna was a pleasant one.. Cory was very accommodating as were the rest of the sales and management staff. We were able to complete the sale of our 2019 Escalade Platinum without a hitch. I would definitely recommend this place to a friend in need. Big Thank you to the Bannister team!!

Soul Splice

Worst customer service I have ever experienced. DO NOT purchase a Cadillac from them. Service department acknowledged issues with the vehicle, acknowledged that it made the vehicle unsafe to drive, tried to fix the problem 3 times, when they realized it couldn't be fixed they changed their tune and said it was actually "normal".. if it was normal, why would they try to fix it so many times? After a month of back and fourth with their useless warranty department, I just got rid of the car... There are some great dealerships in town, this isn't one of them.

Karen and Tyler Waterfield

Won't go anywhere else! Chad and his staff are an amazing group of people. Every department from reception through to sales, finance and service is by far the best in town. This is not something you can always say for car dealerships these days but at Bannister, they treat people the way we all want to be treated, with respect and kindness. The shinning stars within the group are definitely Jeremiah and April in service. So grateful for the excellent treatment my family and I have received from Chad and his entire team. Thank you Bannister Cadillac.

Cimmaran Manak

My experience purchasing my Cadillac from Bannister Kelowna was great from the test drive to the final sale. My sales person Jordan Kohler helped me with every aspect of the sales process and communicated all my concerns to the sales manager who was also very professional. I would highly recommended seeing Jordan for your vehicle purchase needs. Also Frank in finance was very informative and clear in explaining my warranty and finance options. I'm glad to have purchased my Cadillac from Bannister Kelowna as I know they will take care of my servicing needs in the future.

Dan Turner

From the moment we walked in the door, we felt welcomed and at home. All the staff were friendly and helpful. We ended up purchasing a Cadillac XT4 and not only did we get a new car, but we walked out with new friends. Great staff, exceptional service, quality product and delightful owners!

Christopher Mcquarrie (Chris)

We have recently bought a slightly used GMC and also sold my GMC 3500 and are leasing a new GMC 3500 aswell through bannister, the experience was great, the sales team is not pushy and went above and beyond my expectations to insure we were taken care of on our sale and our purchases! Highly recommend giving them a stop in if looking to purchase a vehicle! Chris Owner of Hill Top Form and Finish

Shane Harcus

We are a growing family with specific wants/needs. Our salesman Cory Boniface and his team have impressed me. He worked with us to help find the right vehicle for our larger family. Then worked harder to make the deal work for our family. I will buy another vehicle here and strongly recommend that anyone looking go see Cory and the rest of the team at Bannister in Kelowna. Thanks again for working late to get us into our new 2017 Enclave Premium the same day! I really appreciate it as we are not from Kelowna.

Bryton Munro

They fit me into their busy schedule without a second thought when I had an emergency! The staff were very friendly and quick to help me diagnose any further issues with my car! I thoroughly enjoyed my visit and recommend them to anyone who’s seeking a quick and trustworthy vehicle repair or oil change etc.!

Char Jones

We had an appointment for 8:30am and were there about 5 minutes early. So we pulled into the farthest bay to make room for any cars that may come in after us, assuming that is what you do. We waited close to 20 minutes, and watched the car that pulled in behind us, a few minutes after us, get taken care of first, before any attendant even came to us. It would have been nice to have been acknowledged or better yet, first one in on time, get looked at first. The 2 service recalls was taken care of in about an hour... Friendly enough employees, but maybe a slight flaw in that system.

Alain Lachance

The entire service department and management team did whatever it took to make sure my Cadillac gets the service it needs. There communication and honesty is always great. Thanks Bannister Team!

John Brachman

First of all its Lee Ann Brachman I was in with my ATS which I love however, do have issues with the service. I made an appointment for 9 am for an oil change said I would come back around 1pm to pick it up, but I did phone at that time and they said it was just going in for service give them about an hour, so I did that went in at 2 pm and they were not finished yet, reason being we are so swamped which I hear every time I go in. Do you think you should hire more staff?????

Brandon Proppe

Just purchased a 2021 GMC Sierra from sales associate Jeremy and he was extremely professional and respectful, I can't recommend his services enough. Liz in finance was exceptional the whole way through as well. Thank you to the team at Bannister Kelowna.

Frank Wolfenber

I have had very good experiences with Bannister with respect to their service department. We have been taking our General Motors vehicles to them since we moved to West Kelowna in 2010. My latest servicing involved a question on the condition of the automatic transmission fluid in my Sierra. The technician checked it and determined it was okay to continue in service. I appreciate them doing this as you often hear stories of more work being done than really necessary. I have never had this happen to me at Bannister. I will continue to use their service department. They really do work towards making me completely satisfied.

Larry Hepple

The experience I had was terrific. I went in a little apprehensive since I have bought a few trucks from other dealerships and it didn't go over very well. From the moment I met the salesperson I felt comfortable. I k new what I wanted and helped find it. When it came down to crunching of numbers and the salesman ager came in I was quite shocked. They gave me top dollar for my trade in and the final price was excellent. I didn't even counter offer. There I was shaking hands with him and smiling. All the staff there have been very helpful and kind. Every time I go in its a comfortable feeling. I'm already planning to purchase my next vehicle there and wouldn't hesitate to recommend the dealership to anyone.

William Yates

Customer service made all the difference. Big thanks to Ben and Mike for the new Yukon XL!

Tim Booker

Would go elsewhere next time couldn't even read my engine codes on my vehicle had to take it to another dealership made the mistake of bringing it back for service only to have my window smashed out by someone and told it's not covered by them and then gave me a quote more then double that of the local glass shops

Terry Sellen

I arrived early and they took me in right away. I was welcomed with a smile and offered to wait in there comfortable lounge area. It took less time than what was quoted. I highly recommend their service. I've been driving for 35 years and have never seen amazing service like this. Thanks ????

Marc Germain

I have been using the services at Bannister for about ten years spanning three different vehicles (Grand Prix / Infinity Q45 / Diesel Terrain) and find their care and maintenance of my vehicles to be exemplary. The staff is knowledgeable and helpful and attentive to my concerns. They have always provided me a shuttle when needed or a loaner for bigger jobs. I highly recommend them to the trust of your vehicle regardless the make or model and will continue to entrust them going forward.