Reviews of Bannister GM Vernon (Car Concessionaire)

Joe Matias

Amazing service and staff who handled my trade in efficiently and professionally. The whole deal was accomplished in an hour and all my needs were met. I highly recommend Bannister GM Vernon and I look forward to future business with them. …

Ronald Royston

I recently had a problem with the weather stripping around the driver's door of my 2019 Buick Regal GS. While it was nothing major when I showed the problem to my service person he told me he agreed that it should not be as it was. After speaking to the service manager I was informed that a new liner would be ordered to replace the defective one. I was called shortly after to come in and have the replacement installed while I waited. I think Bannister GM Vernon went above and beyond to see that I was happy.

Dave Smith

Excellent customer service at Bannister GM. I highly suggest getting any service work done there, Barry did a great job of keeping me informed and delivering my truck back to me ahead of schedule. Thanks

Samantha Becker

The service team at Bannister GM quick and efficient in helping me with my a few issues on my vehicle. Darcy and Ali were both amazing and professional, Thanks so much!!!

Jessica Ballard

Bannister is always so helpful and accommodating when I am having car problems. They Always go above and beyond to ensure that my car is in great condition.

Aetherius Angel

Earlier in December 2019 I bought myself a Christmas present by purchasing a brand new 2019 GMC Sierra! The team at Banister GM were very welcoming, helpful and well coordinated! They looked after your every need and helped you through every step of the purchasing process. Amazing team, great people. Highly recommended for professional quality of service and for product advice!

Aetherius Angel

Earlier in December 2019 I bought myself a Christmas present by purchasing a brand new 2019 GMC Sierra! The team at Banister GM were very welcoming, helpful and well coordinated! They looked after your every need and helped you through every step of the purchasing process. Amazing team, great people. Highly recommended for professional quality of service and for product advice!

Philip Penner

Fast service and friendly service crew

ROGER COMEAU

We received a very warm welcome from Robert, who was very polite, respectful, friendly and knowledgeable about the Canyon we test drove & purchased. Robert was on top of getting our vehicle ready a prompt next day delivery. We have already recommended Robert & Bannister Vernon to close friends. Thank-you, Roger & Bev

Todd Dew

Bannister has a great selection of new and used trucks that met my needs. The salesman was very knowledgeable and helpful. I got a great deal on an amazing truck that will serve me well for the next 10 years.

Ryan Danchuk

Amazing service!!

Sean McConkey

Truck was done before estimated time and less than the estimated price! Nice work Bannister! I’ll definitely be back.

Gail Carey

Hi Darcy..............always a great job done at Bannister's! However, this last time...I brought my vehicle in for tire change etc......Came in at 12:00 noon....it took almost 4 hours!!!! I made the appointment well ahead of time...guess you were pretty busy that day?? Thanks, Gail Carey Barry is always friendly and personable.......

Len Verbaas

Very friendly curious service. They really do want to earn your continued business. I really appreciated the shuttle and the service call outlining found work. 5 star service.

Tyler Willis

Excellenr, friendly and helpful service. I trust that my car is in good hands when I take it to Bannister GM in Vernon.

WALTER GUZY

Darcy was very thorough checking what the code was ,(check engine Light was on ) He also checked fluid levels and tire pressures .. The day before I had the Coolant service done :)

Kathy Rozek

John in the service department was extremely helpful and efficient. I brought our 2018 Terrain for an unannounced oil change and they took the car in and within an hour the oil change and checkup (including changing windshield wipers) were completed at no charge and everything was fine. Thanks John

lucie lukacs

I had a issue with my wiper motor excellent service from the service department they replaced it in a timely manner John was very pleasant and easy to work with .

Shawn de Repentigny

Fast, friendly, courteous service. Pleasant and recommended experience this is how trading up a vehicle should be! Bravo.

Amanda Lutz

I purchased a used Ford from Bannister GM in Vernon just a few weeks ago and the people that work at Bannister really seem to go above and beyond for their customers and didn’t matter I bought a used car either. Very happy with my experience at Bannister and especially with Terry!! Would definitely buy here again.

Gail Hickman

On July 15th we went to Bannister in Vernon to look at a used white Chevrolet Colorado WT 4x4 that I saw on their website the night before. The truck wasn't there anymore, so Robert McLaren suggested why don't you order a new 2022 Chevrolet …

Cole Adams

Came here to buy a new truck, Justin Yax helped me every step of the way and was very friendly and awesome to deal with. Will definitely be coming back!

Selina C

Was the best service I've ever received at a dealership we had bought a brand new 2019 truck from cranbrook northstar and had issues with their service department and we went to bannister gm in Vernon we could not believe the difference in how Vernons service department treated us with the up most respect couldn't have asked for a better place or people to deal with when it comes to issues with my truck

Steph Lee

This was my first time personally stepping foot in a dealership with the purpose of test driving a car and buying a new car for my use. I had never test drove anything before, and it was such an easy and informative process with Rob by my side with answers for my questions. I was made aware of all the options available and what certain features were, and ended up test driving the Cruze, which is now my new car. I didn't feel pushed into making a decision, and the process was fairly simple and quick. I'm very happy with my vehicle, and it has all the features a busy mom like myself could ever ask for. Love my Cruze LT!

Cindy Escott

We have been beyond disappointed with the service at Bannister in Vernon. We are from the Edmonton area and our daughter had our 2015 GMC Terrain after she moved to Vernon in September 2018. Our vehicle has just over 100 000 km on it and it stopped working. So our daughter took it into Bannister thinking she would get top-notch service. We should have brought it to Edmonton as Bannister has brushed her off as a young girl who knows nothing about vehicles and has gotten away with a serious lack of service. They provided no vehicle support and had the car for over 9 days with NO response on the work required. The GM dealership has claimed poor maintenance when she has records of her oil changes in order to avoid having to do the appropriate warranty work. My husband finally drove to Vernon to tow the car back to Edmonton as the service has been so poor. The dealership said NOTHING to him but after they left, they CLOSED the work order (without saying anything to my daughter or my husband). Be VERY wary of this dealership as they are sketchy with their service. I am disappointed in GM as we have been customers for years and have had decent service in Alberta. We have brought the vehicle back to Alberta and are willing to do the warranty work. But Bannister has closed the claim so now we have to deal with head office. We will be pursuing our claim with GMC.

Cheryl Duggan

Great experience. Excellent customer service. Such an easy process.

Mannie Roy-Bearden

It was my first time at Bannister GM and it was quick, efficient and I liked the cleanliness of the garage.

Q101 Merritt

Great service yet again and absolutely LOVING our 2019 Chevy Bolt! Excited to share with anyone the knowledge we've gained about why someone would want to go 100% electric--and learning how different EV's are overall. Well worth the investment and great service from Bannisters!

Monika Krall

Our entire experience was AWESOME. Terry Baptist was knowledgeable, very friendly and personable. Our Trade was fair and we will surely buy our next vehicle from BANNISTER GMC and highly recommend this Dealership. We came to look and left with a nice Buggy. We will be back!

Chase Blodgett

I am editing my previous post. Although the initial purchase was an absolute gongshow for reasons outside of the hands of the folks who were there, I am very pleased with the dedication of salesmen Wayne and manager Brad. Both have followed up, trouble shot problems and Brad has answered calls more then once on his days off. They could have blown me off as I am in Yukon, but they did not. They continued to be in touch and work with me to sort out the challenges and I am impressed by their commitment to their customers. It’s not like I can drive into the office, so they could have ignored me the minute I left. They have provide that they are dedicated to customer satisfaction and although their were some initial disappointments overall I am very satisfied will all their efforts to ensure I am happy with my vehicle.

Jesse Peter

I have purchased 5 vehicles from dealerships thus far; without question, Vernon Bannister has surpassed all other dealerships ten fold. Enzo is the most courteous, caring, passionate sales associate I have ever encountered. His passion for his career is very clear making any purchase flow with ease leaving pure confidence as a buyer knowing your in good hands. Not only does it end here, Vernon Bannister’s service department has truly proven to be a force in which to reckon with. I have been treated as family through there compassion and willingness to help solve any issues at hand. Barry is hands down my top choice for any mechanical issues I will ever have. His sheer commitment to customer service, his professional understanding of the industry, most importantly his true care for all of my car needs has been remarkable. I would recommend this dealership to anyone who truly deserves a perfect experience, as they will not be disappointed.

Dave Forai

This was my 4th vehicle from Bannister GM in Vernon - and once again they nailed it! The service was once again top notch from start to finish and beyond! Thanks again - Rob you rock!

Jennifer Makayev

Be prepared to walk. My service was 1200 over the quote and they kept the truck for the night after saying it would only take two hours leaving me and my three children stranded apparently they do not have a courtesy car.. however dodge …

ariel moore

Great service and friendly staff made buying my first car an awesome experience! I feel like I got an amazing deal without having to compromise or negotiate endlessly.

Ian Pilsworth

great service.very reasonable price for full synthetic oil change.

Tawnya Steil

I spoke with Scott on the phone in the morning within a hour or so, I was meeting with Jeff to see the new 2019 GMC Canyon I was interested in. Time was taken to discuss what I wanted, and what I didn’t want. I was taken out …

Bernie Klein

Why is it ? Made appointment. A simple fix on my automobile. Drove it home, to find out that numerous, other things, were not working. This has happened more then once. Could it be, they want your auto mobile for another charge, at the owner's expense. Trained mechanics my foot. Unpleased.!

Daily Golf Review

A great place to purchase a new and used vehicle. great service dept also.

LANCE WOLOSKI

No pressure / Prices are reasonable helpful friendly service...

Angelo Comazzetto

Recently had service there on my first Chevy purchase ever. End to end, from them accommodating my request to update the entertainment center through to honoring the removal of the front air damn on my truck (which was agree to when I bought it but was much more intensive then they thought), things were literally perfect. I was blown away by their sales manager (Chris) offering to drive my truck home for me himself due to my schedule. I mean, who does THAT these days? I wish I didn't wait so long to discover this dealership and that level of service. It's a real jewel in an industry where pain and frustration is the norm far too often.

Darryl Stewardson

The staff both in sales and service are kind attentive caring and smart. As well as efficient. They know their stuff and they make things right. Thanks guys.

ivan martinez

Great service! Friendly staff

Jeremy Kinniburgh

We had a phenomenal experience at Bannister in Vernon, working with Chris Beaton. He was highly professional and went above and beyond to make it possible for us to get the vehicle we were looking for. We were wanting a vehicle specifically with a few features in it and a few that we didn’t and it appeared that it wasn’t around, so we were considering walking away. He asked if he could take another look and found exactly what we were looking for and was able to make it happen for us. He went over and above and did a phenomenal job. The additional features that we added were done in a timely manner and we drove away very happy. If you are looking for a new vehicle make sure that you talk with Chris Beaton.

Ginny Scott

We absolutely loved our service at Bannister GM. We got a great deal on a fantastic truck and i didn't know you could buy a vehicle so quickly. I'm sticking with Bannister GM in Vernon For life.

Melissa Burke

They were very quick, but when they closed the hood of my car, they left 2 black oily hands prints on the hood of my white car when they closed the hood. I wasn't impressed. I have photos and can send them if you would like to see. I was unable to attach the pictures to this comment.

Henrietta Tremblay

This would be the 4th Vehicle we have bought from Bannister's and would never go anywhere else the people are the absolutely best Robert is always so accommodating and so helpful he is the best and would Recommend to all of my Friends.

Robert Vandermeer

Made the appointment for an oilchange online, was quick and easy. Bannister called to confirm the appointment. Service shop was ready on time and did a complete check in addition to the oilchange, excellent service, recommended.

Jerry Westby

My 2017 GMC Sierra 4x4 was in for a service last week and as usual the staff at Bannister GM in Vernon were very helpful and efficient. I bought this truck new from Bannister and have always had them do the maintenance on the vehicle. They've always been honest and upfront with me and I feel as though they have my best interest in mind.

Rick Baksza

Had the best experience, during a serious breakdown. These guys are great

On A Journey

Always a pleasure to bring my Terrain here for service. Great place to buy a vehicle too. This is my 2nd one from Bannister. Super friendly service and great sales staff.

Steve Lewis

Last week my car was scheduled for service to repair the rear seat video unit and the driver door broken window. The service department was made aware that I was travelling a long way from my home to get this work done. After waiting hours for the repairs to be completed, I was told that the window replacement was sent as the wrong unit. I was also told that the stereo replacement would not take long to complete. So I waited longer. Then after a while, I was told that they hadn't even started the repair. I was then told that I would have to return the following week to have the window fixed. This was after I explained that I drove to Vernon from The Gulf Islands specifically to have these repairs done, and that I was leaving the following day. Finally after another hour of waiting the car was ready to be driven. Again I was told to return next week, and again I explained that I would not only not be returning next week, but that I would never be returning to Bannisters for any service work in the future. This was a very disappointing and frustrating experience that simply should not have happened. I would not recommend this service department to anyone.

Niki Guinchard

Rob found us a great deal on a truck, he was professional, and we never felt pressure to purchase. I would definitely give Rob my business again!

Jed Miller

Always good service and friendly staff.

Steve Myatt

I want to thank you and your staff for your excellent service and the constant “can do” approach to satisfying my needs. Your service and the consistently pleasant and positive attitude at Bannister GM are second to none. Those qualities …

Doreen Huggins

I purchased A GMC Canyon. It has 14,000 kilometres on it. So far I have had a transmission problem, and the battery has died twice. My wife is medically fragile and a reliable vehicle is essential. I now keep a battery and booster cables in the back seat in case a boost is needed. For a vehicle that has cost me close to $50,000.00 this is not performance. The dealership appears to be trying, but this truck is proving to be quite a lemon.

Cathy Specht

Love my new vehicle. Staff were friendly and helpful.

Scott Munchrath

Great sale and service staff, super knowledgeable and helpful. Excellent service as always!

Sheila Thorhaug

Very happy, problem diagnosed quickly, fixed and explained. Great service and great to deal with.

Bonita Lundquist

Rob Mclaren is without a doubt our go to guy for automobiles. He puts the needs of his clients first and foremost. Rob knows that success does not just walk in the door, it takes consistant reaching out and follow up. These are just a few of the reasons Rob Mclaren is consistly “Sales Man of the Month! If you are considering a new or used vehicle do not hesitate to contact Rob Mclaren at Bannister Chevrolet Buick Gmc Vernon Inc...you will not be dissapointed!

Don Fehst

Professional, friendly, and everyone is very helpful with new vehicle buying process. We highly recommend Bannister GM Vernon.

Tyler Butzke

We recently purchase a used SUV from Bannister in Vernon and it was the best car buying experience we have every had. They were quick to help and made the whole process as easy as possible. We live 100 kms away and they made trading in our …

Sheba Timothy

I have always loved bannister GM Vernon since the day I stepped in to buy my first car , the upgrade and for services. Always on time and excellent service.

A. J. Grimard

We went in to look at electric cars for a potential purchase next year. We didn't see anything that we felt was suitable for our intended use and or financially appropriate. However we started to chat with Enzo, one of their sales people, and after discussing what we might be interested in, he was able to offer us what we felt was a very reasonable offer on a Buick. We were extremely pleased with the help offered, and very satisfied with the resulting transaction. Theresa who helped finalize the transaction was also very courteous, efficient and professional. We have been dealing with Bannister for about eleven years now, and have always been satisfied, and would certainly recommend them for sales and service. Thank you to Bannister.

Lambert Brink

Very friendly and helpful staff.

Nelson Kelly

Great place, friendly staff always greated with a smile. Ask for Robert McLaren (best salesman) Tell them Nelson goggle guide sent you thanks have a great day. ????

Ed Nowek

Did a good job on my service requests. Didn't push anything i didn't ask about. Timely and efficient

Heather Boyd

I have recently purchased a new vehicle with Bannister GM Vernon and am elated with the service I received from Karen Cooper and the whole team. From first contact via email to driving away in my new truck, the customer service experience was second to none. I basically laid out my ‘wish list’ whereby each and every detail was addressed and subsequently ticked off my list. They worked with me instead of against me which has not been my experience at other dealerships. I highly recommend Bannister GM Vernon for your next vehicle purchase!!

Richard Pelletier

Patrick is a outstanding sales men for being so young.. Knows his stuff and generally cares about his customer.. Keep up the great work, Im sure you will get salesmen of the year award...

Thomas King

Nothing but positivity when dealing with Bannister GM Vernon. I purchased my 2017 GMC Sierra 1500 with them, and have had solid customer care are service since. Highly recommend the Vernon team in you're thinking about hoping into a GMC/Chev.

Tera Elliot

Been pleasantly happy with our service by all at bannister gmc for many years. Rob is always a great added bonus and a great salesman.

Kaitlyne Peden

Rob McLaren is one of the best! My dad took me in today after buying a lemon at the auction and he helped me right away in getting myself a brand new, reliable vehicle. I couldn't be happier with the chain of events! Will definitely be coming back to work with Rob again in the future.

Leo Rutherford

Had Patrick Dew as a salesman, super good experience. Looked at truck online, and contacted Patrick to help me with additional information. Went above and beyond to get me the info I needed quick. Great experience

Helena Artmann

Terry Baptist was great at helping me find the perfect car for me and my family. The process was fast and very professional. I strongly recommend Terry and Bannister team in Vernon.

gordon hatch

Bannister went above and beyond with their service. Thank you

Angie Liane Smith

Super happy with the service! Rob McLaren persevered and found us ‘the’ truck! (Not an easy feat when there is so little inventory.) He and the team at Vernon Bannister went above and beyond. Excellent experience and we will definitely make the trip back to Vernon for our next purchase. :)

fallenrox59

Wary of car salesmen and dealerships but was totally impressed! Thanks Terry for you kindness, patience and honesty. You’ve renewed our faith!

Jamie Gawletz

The entire experience from beginning to end was awesome with Bannister GM in Vernon. They made it so easy and went above and beyond their regular duties. My fiancee and I are thoroughly impressed and I cannot say enough good things about these guys. We went to the Chevy dealership in Kelowna first and let me tell you it was absolutely horrid how poor their customer service was. My fiancee and I decided to check out a few other dealerships before landing on Bannister and it was honestly worth the drive from Kelowna to buy the vehicle here in Vernon. They made the process seamless and even got the insurance company to come to the office in order to complete the transfer of insurance. Terry Baptist was the salesman who helped us and I highly recommend him. He was a delight to work with and he also knew his stuff about the vehicles at their dealership - I know that people might think all car salesmen know a lot about the vehicles they sell but I will be the first to say that is definitely not true. I would do research on the vehicles and their trims/packages before going to the dealerships and it was surprising how many times the salesmen would "white lie" or flat out "lie" when they didn't know the answer to questions. Never once did this happen at Bannister. Everybody that we crossed paths with at this dealership were not only competent, but also efficient and effective at exceeding expectations for each of their roles. 100% recommended. We won't be buying a vehicle anywhere else.

Andrew Laird

We were very impressed with the speed and service of getting checked in for our annual maintenance for our Chevy Bolt...Don Weglo is always a highlight as well :) Thanks again to the whole team and topping up the charge on our corrected battery--Andrew

Evan Sherris

Excellent Service!! Had my windshield replaced. They took my vehicle in before my appointment and everything was done in less than 3 hours!!

Kelly Stalker

For the last handful of years I have been taking my GM vehicles to Bannister GM in Vernon. The administrative staff, service advisors and technicians have been helpful, thorough and professional. For some time now, I have had the good fortune to have John Pili as my service advisor and it gives me great comfort in knowing my vehicle is in good hands.

Pitcher

Nothing but great service!! Bannister GM Helped me when other dealerships turned me away. Thank you so much!! What a great team.

Mavis Schartner

We were treated with top notch customer sales service at Bannister GM in Vernon. Rob McLaren really knows his stuff and it’s really handy to be able to do all the insurance paperwork there too

John MacNutt

I was attended to exactly at the time of my appointment by John who is very professional. He did a thorough sanitation of all touch points of the vehicle and said it would be done in an hour, which it was. I relaxed with complementary …

Matt Vanderhorst

We have been purchasing our personal and business vehicles at Bannister GM for years. It has always been a professional and pleasant experience to deal with all of the different departments including sales, service and parts. If you are in the market for a new vehicle Bannister is the place to shop. You will not be disappointed.

NIck Stiles

Great dealership. Bought my new truck there last Dec. 2014. They are friendly,knowledgable and go to great lengths to make the whole process as comfortable as possible. I am not comfortable with car dealerships and the people at Bannister Vernon did a lot to alleviate that. A tour of the sales, service and parts dept and the people in them pointed out the difference between them and many of the other competitors in the business. Richard Bisson answered all my questions, obviously knows his products and managed to do it without putting on any pressure. Very professional.

Small Town Heating & Cooling Ltd.

As we sit here in 35 degree weather, listening to people complain about gas prices and also listening to a heavy duty vehicle stalled and trying to start his engine. We couldn't help to think... wow electric cars is the future and these guys hooked us up dearly. Go see them! You won’t be disappointed! ????✌????No more gas!

Colin Black

Very good service all the staff are very polite and treat me very well.

Chris Lewis

Karen, Brad, and the rest of the team at Bannisters were awesome! They helped us choose the right vehicle and trim level for our wants and needs. They were very transparent about all pricing and fees throughout the process. Would definitely recommend Bannisters if you are shopping for a vehicle!

Ken Mitan

Rob McLaren of Bannister GM has been the greatest guy, a true professional, and our family’s only dealer for the last 16 years. He has always provided us with reliable, efficient, and safe cars. Rob goes the extra steps to listen and help us find exactly what we are looking for and always manages to make the numbers work in our favour. The Best! Ken Mitansky

Annie

Warm and welcoming as soon as you walk through the doors. Staff are knowledgeable and will do what they can to help. Thank you Karen and team!

Paul Ayoub

This was my first visit at Bannister GM for service since buying my new 2017 Silverado. I was welcomed by Chris Myers at the Service Department for my first Oil change and inspection. Excellent Service!!!

Kitty Brodie

Just wanted to share my recent experience with Bannister GM Vernon. I was questioning the current battery capacity of my 8 year old car, and so turned to the GM dealership. The technicians there were very thorough. …

Henry Peters

Very positive experience with Bannister GM Vernon. Servicing on my truck was completed on time and they were very thorough without trying to upsell me on other services.

Allysha Merritt

My experience purchasing a vehicle from Bannister GM in Vernon was amazing! The professionalism of the staff was second to none and they truely went above and beyond for me. Not only did they stay after hours 2 nights in a row to accommodate me and answer all my questions, they were kind, informative and knowledge about everything I needed to know about my new vehicle. I would highly recommend Terry Baptist if you are looking for first class service when buying a vehicle. He was extremely knowledgeable and never pressured me into a sale. I can’t thank Terry enough for making my experience so wonderful! Thanks Bannister GM Vernon, I’ll be coming back for sure!

Nora taogirl

I walked in to Bannister GM mid afternoon coming from Kamloops. I had fully researched the vehicles and done my homework over the past couple of weeks, therefore primed and ready to buy. I had tested several brands in the mid-sized truck market. Terry Baptist proceeded to show me my already focused options and I made a quick decision. The process went smooth considering I was otherwise engrossed in another much larger transaction and was a bit distracted, hence having to complete the process over a couple of days. Terry was present and patient with all the details. They even found me a tonneau cover at a screaming deal. I can say that my experience in a Kamloops dealership was the polar opposite to the Vernon experience. Hence, I bought the 3 year maintenance programme with Bannister as well because they just had higher standards when it comes to customer service.

DJHITMAN29

In all my years dealing with service departments at dealerships and independent shops etc, I’m more than willing to say that this was the best experience I’ve EVER had! The breakdown sucked of course as they always do but I was very lucky that earlier calls to Kal Tire and Ford were met with lack of time or manpower to look at my vehicle. Bannister GM not only got me in immediately, but made dealing with warranty on Napa parts and a rental vehicle very smooth and painless! JessicaV gets a HUGE thank you for going above and beyond! It does of course take a team but JessicaV is amazing at what she does. She seems to understand how these situations can affect lives and does everything she can to help you get back on the road with a smile on her face and a great personality for working with the public! Thank you again JessicaV and Bannister GM of Vernon. Like I said, IF my next vehicle is a GM product, I’ll be buying it from YOU! ???????????? P.S. It’s a FORD F150 that I brought in, which made this experience even more surprising and cool! ????

Danny Abe

Always good to me ;) Which is why I bring them all timmy donuts lol btw...Tennille did is awesome....great help she is and because of her, the shop should be happy that i brought in donuts all because of her quick service for me.... thank you

Traci James

A fantastic dealership! Karen and Theresa were outstanding to deal with. They were both knowledgeable, direct, responsive and friendly.

Thomas Gibson

I received great service when I purchased my truck and they gave a great trade value for my trade in. The service department did my first oil change and this went as described. I have and will continue to share my experiences with others.

Rick Munn

Can't say enough great things about Karen and Bannister GM very easy going no pressure but professional and knowledgeable 5 star service ????

Gordon Johnson

The engine light came on in my truck, and it was getting close to an oil change so I made an appt to deal with the light and get an oil change at the same time. When i took the truck in they said I could get the oil change and the diagnostic run, but they didn't have a diesel mechanic that day. What!?! you booked in my truck on a day it couldn't get fixed? To be fair, it turned out they didn't have the part anyway, so another trip in was going to happen anyway.

Nez Bob Buchanan

Bannister GM Vernon has been our Dealership of choice for more than 20 years and 6 vehicles and we have never been disappointed. Our most recent purchase of a new 2021 Equinox through sales person …

Janice Nice

My husband and I recently purchased a 2013 Chevy Silverado from Vernon GM and our experience dealing with the staff was incredible! Karen Cooper was wonderful to deal with and she went above and beyond to ensure our buying experience was easy and effortless. The customer service we received was so very appreciated! Theresa Laduke was lovely and handled our purchase beautifully. This was our first experience dealing with Bannister GM Vernon and we wouldn't hesitate to recommend this dealership to anyone looking for a brand new or pre-owned vehicle! Thank you Bannister GM Vernon!

Andrew Dye

Terry and the others at Bannister GM were helpful and accommodating. Communication was easy (mostly via SMS), with prompt replies. The documentation we needed for the Scrapit program on our old car was provided without a hitch. Overall the process of buying our new car was handled in a smooth and straightforward manner.

William Henderson

Very welcoming, made taking a test drive a breeze, Rob Mclaren a pleasure to deal with.

TOXY K

They must be having a hard time financially. Can't even keep the lot lights on at night for people to browse. But that's OK, Dodge, Hyundai and the other dealers in town have nice cars too.

Rodney Donselaar

.Just had my new GM for it's second service. Once again when I phoned for an appointment again the lady I spoke to was very friendly and upbeat and took the time to look up the details on our truck to ensure nothing else was outstanding. I took the truck in at the appointed time and again John in service was ready for me. He gave me an estimate when the vehicle would be ready, and again spot on his timeframe when he called it was ready. When I went to pick up the truck John told me to keep bringing it back every 8000k as I ad a program where I get free oil changes every 8000k up to 60,000 k for 3 years. I was very appreciative that John took the time to look up my file and clarify this for me. There are a couple things I find at Bannisters that I haven’t found at other dealerships including other Chevrolet/GM dealerships. First everyone I have come into with albeit sales, parts or service are upbeat, friendly and knowledgeable on the issues. Secondly when you take your vehicle in for service and it is taken in on the appointed time and completed on time is great. I have experienced taking a vehicle in to a dealerships and waited and waited. At one location (GM) I took my truck in for a simple oil change and waited 4 hrs before it was ready. Needles to say I would never crossed their door again. Cannot say anything but good things about Bannisters GM in Vernon. Keep it up crew

Len Ganz

Once again they have gone above and beyond for customer satisfaction. Highly recommended.

Bonnie Thomas

It was just a seasonal tire changeover, but done smoothly and efficiently. Always appreciate the shuttle!

Paula Talbot

I always get great service with the Bannister Team, they are fast, friendly and professional. Great Job

Randy Toop

The Service Department has always been very friendly, knowledgeable and helpful. Appointments have been easy to schedule.

Cory Taylor

Service department staff were friendly and helpful, shuttle driver was available and my vehicle was ready when they said it would be.

Stephen Johns

The presales work the salesperson and staff did prior to our arrival from out of town was wonderful. The in dealership sales process took longer than it needed to be but for someone from the Vernon area it wouldn't be burdensome. Love the new car!

Reid

Very happy with my experience, patrick Dew was very helpful along the way!

Mel Schmidt

The Team of Staff at Bannister made trading over my lawnmower ( FIAT) for a 2015 Jeep Renegade a seamless process. From the Sales team to the Insurance lady and the Loan specialist, you could tell they were all on their A game. They were …

Shawn McKale

Good service. They are right upfront with you and give you all the costs and features. Nice to deal with a dealership that doesnt hide things from you. Ask for Terry !

DoreenLeslie Loseth

We found the service at Bannister GM Vernon to be excellent!

Rose Palken

responding to your email asking me to comment on the service I recently received. The staff was very friendly Work was performed, it was definitely costlier than I expected - but in talking with the service advisor he did contact the service manager and managed to give me a little discount through a dealership I had worked for, this was very much appreciated. Suring the work - my passenger side windshield wiper was broken, (accidents happen) they said a replacement, should arrive on Monday, which it didn't - but I had a specialist appt at Kelowna General and needed my car to get to this appt, so I asked for a loaner, they checked and none were available. I was told they get a good deal through Budget & I could rent a car. To which I said I will not spend anymore monies and I was not the one who broke the wiper arm. But there was nothing more they could do for me. My thoughts I just spent $619.00 to have wiper motor & linkage replaced and I still cannot use the car, it was an appt I could not cancel, thankfully with co-workers - I was able to get a ride to my appt. I have voiced the positive & the negative, will I bring the car back anytime soon - I honestly do not think so...…… R Palken

Esther Blaylock

The was our first time make a new vehicle purchase at Bannister GM Vernon. All aspects of the dealings were excellent. I sent an e-mail to the dealership and had a call back from sales consultant Robert McLaren. Later I went to dealership and met with Robert and Enzo Bonaccorso and later with Matt Derkson. It was smooth dealing with the three gentlemen as they were good listeners and took all conditions seriously and came back with a deal that was good for both sides. Thanks to Kim Anderson for "thinking outside the box" to save us time etc in transferring vehicle ownerships. I would certainly recommend this dealership to anyone looking to purchase a vehicle. Thanks you

Otter Lake

Couldn't ask for better service and professionalism from Rob McLaren and the rest of the staff when we got our 2019 Chev Silverado. That is why we keep going back.

donmaitt

Better dealer than bannister kelowna

Judy Korol

Good as always. Friendly and efficient service! Thanks Darcy et all

Diane Freeman

Happened to be in town today and thought I’d better get an oil change. I was told I’d need an appointment on a Saturday and was about to leave when Chris asked me to wait a moment to see if he could get me in. I did get an appointment but didn’t realize that it would take an hour or so to complete. I usually use the Express at another GM dealership. Once again Chris came thru. My mom was with me and I normally don’t take her with me for these appointments because she’s quite ill and gets tired so quickly. I appreciate the extra effort Chris made. My car was completed in 30 minutes. Thank you again.

Ian Eggen

As always, Bannister (especially Barry in the service department)gives me excellent service on all my G.M. products and I intend to continue with using them for a long time to come

Ashley Oldridge

GM went above and beyond. I have young kids so stick around the dealership until the work being done on our Terrain was complete was not ideal. Having one vehicle, we are not able to easily get a ride back to our home. They came to us to pick up the vehicle so that I did not have to work around my kids nap times. I had given them three things to look at and they resolved two of the items and told me it was too early to do the brakes (third item as I thought it was time for them to be done). Honesty is the best policy. Thank you for the fantastic service. We will be back :)

Darcy McClelland

Smoothest car transaction I ever have. Parts manager was excellent. Samantha Becker the salesperson was a very good communicator. She made the transaction flawless.

Teegynn Wood

Great service! Patrick and Scott were super helpful and I love my new car!

Shaney

I would never purchase a vechicle anywhere other than Bannister Gm Vernon not only because of the quality of vechicles offered but more so due to their exceptional service! My schedule is often changing and Bannister Vernon is always more than happy to accommodate me with ease. If you want to feel 100% taken care of well after you have driven off the lot Bannister Vernon is most definitely the dealership you should think about purchasing your next vehicle from! I have been beyond impressed by their sales team and the follow through they demonstrate, specifically Karen as well as everyone in their service department!

Konnie Kranenburg

Barry is the service department is amazing! Altho' my bill was much higher than expected, I appreciated his honesty and professional manner. I put all my trust in the staff at Bannister, as I know nothing about cars...and I trust Barry.....

Bryan Lloyd

Very friendly knowledgeable staff. As an out of town buyer they didn’t waste any time and I was out and on the road in no time with my new truck

Warren Bozowski

Somehow my appt was lost in the system but Darcy got my truck in regardless. Got it done the staff was friendly service great! Mechanics did fantastic replacing O2 sensors! Thanks

Geoff Standish

Was rolling through town and had an error code pop up, they saw us promptly and fixed the issue quickly. Nice people to deal with.

Steve Sykes

Excellent. They went out of their way to help me and the whole service was efficient and easy. No more feeling like you're of to the dentist!

Brenda Goodwin

I was in for a recall on my Solstice. Everything went according to plan. I stood outside the service area and watched the fellow working on my car. The work was done quickly. I would have given 5 stars, except I was INSTRUCTED to give them a good review by one of the staff, when I was told that there would be an email coming asking about my experience. I WOULD have given 5 stars if I weren’t TOLD to do so. I can’t make my own decisions on my experiences. Thank you for the good service anyway.

Chris Tupholme

I had made this appointment a week before my arrival. Upon arriving at my scheduled time, I was told that it did not matter that I had an appointment. I would be looked after the Tech was finished his other job from Friday and then was also informed by the Service Advisor they only have one tech on Saturdays. I find this unacceptable as I am from out of town and expect for my appointment time to be honored. My time is valuable as is everyones and would hope that an appointment means just that. This is not the first time this has happened! I have really enjoyed dealing with the Dealership on other occasions but this just does not sit well. Upon leaving the Dealership. I also found hand prints of Oil on my hood and chrome. I am saddened that due care and attention was not taken in the cleanliness of the return and that vehicles are no longer washed. Thank you for you attention.

Jesse Clifford

Had my 98 Sierra in for an out of province inspection. Darcy the service manager was great to deal with!! Recommend them for sure any day!!

Kevin Harvey

We just purchased our 6th new vehicle from Bannisters, a 2020 Chevy Bolt and are enjoying the new EV experience. As usual our salesperson for all our new vehicles, Rob McLaren, was top notch and very informative in helping us feel comfortable with purchasing our first Electric Vehicle. Everyone on the Bannisters staff we dealt with on this purchase made the buying experience easy in these unsettled times. Keep up the good work

Terry Hoitz

Took my 2016 Denali in for a level kit and a warranty mirror replacement. Service was great, prompt and the invoice was what I was told it would be. Barry was knowledgeable and friendly. Won't hesitate to take it back for any future service.

Jean Loeppky

Last week I had our Canyon truck in for an oil change, the gentleman who checked the vehicle in was very courteous and when I asked how long it would be because I needed to get back to Salmon Arm he mentioned it was usually 1 1/2 to 2 hrs. …

Dave Senger

I was treated with professionalism all the people treated me great TERRY was awesome would come back anytime very good place to deal with

Cody LeBeau

Karen Cooper is the best! She kept looking for me and sourced a truck from another location up North and got a more then fair deal. I have never had a experience this positive with any other dealership.

Mark Levinski

I came in during March to checkout a motorcycle that was a previous trade-in. I was greeted immediately by the door with open arms and had the pleasure of dealing with Wayne. He was very respectful, friendly, and professional. He was very prompt and fair about the sale and had me leaving with my new/used Harley Davidson and a smile on my face! Very professional, will definitely consider again for future purchases when I decide to hop into a new truck!

Brooke Parker

My recent service appointment was conducted in a polite, efficient and helpful manner. John explained the report and offered useful guidance on how to proceed over the next six months. Job well done, thank you.

Terry Farrow

The service advisor was friendly and the work on my vehicle was completed on time.

Blair Randell

Terry found me the most perfect truck. I couldn't ask for better service. Everyone is extremely kind and welcoming. Thank you.

Alex Stratton

I was just at Bannisters' last week for an oil change. I have no real complaints but each time I go there it takes 15-20 to get your car registered. The service attendants spend a lot of time on the phone. I was waiting for my car at the dealership & after an hour or so I checked the lot & there was my car just sitting there. I asked about it and was told that my service rep had to deal with me. A few minutes later I was told that my car was ready so I signed the papers & was gone. I spent a total of 1 1/2 hrs for an oil change. Hummmm. I believe this could be improved on. I have had other longer waits in the past. I will be back. Returned on Sept 30th/19 & bought new rims & left my winter tire to be mounted. Advised them that there was no rush. I checked on Oct 4th/19 on the status of my tires. They hadn't been done yet but would be done later that date. I got a call about 4:00 pm to pickup the wheels. All is good. Very pleased with the service.

Rob Greig

I had just come back from Alberta and the engine light had come on the dash. I phoned Barry Shaw in service and asked if it was possible to get the truck into the shop the next day and he was very accommodating . Bannister technicians fix the problem that day. Thank you

Sandra Curtis

Rob McLaren at Banister Chev in Vernon B.C. was upstanding in finding my used Dream Truck. He never stopped looking for the last 2 years for me. He listen to me in what I wanted and kept searching! He was very professional. Before I left the dealership he even paired my phone to the truck’s Bluetooth, deleted all the contacts on the Bluetooth and set up my first voice contact! Thank you Rob for a great experience buying my truck! You were great! Will deffinately give out your name as a referral to my friends!

ryan murphy

Following review is for the parts department. The parts guy at Banister saved me a TON of trouble today. I was looking for a GM sensor terminal for my custom standalone ECU wiring job. He went to the trouble of searching 50+ drawers of individual terminal connections to find one that suited my application. Seeing as I'm not regularly a customer of Banister GM, ( the application is a built 800RWHP Toyota Supra) this was seriously appreciated. You, parts guy, saved me from ordering parts from Australia (ECU manufacturer). Never thought I'd leave a glowing review for a GM dealer. You changed that. Best service I could have ever expected. Keep it up.

Paul Jeffry Williamson

Terry Baptist and the team at Bannister GM were excellent in helping me through my decision process, and finding the truck that fit my needs. I am very satisfied with their service and value I was offered. My new Colorado handles great, and I am looking forward learning more about all the features. Paul Jeffry Williamson Vernon BC

james hunter

have been very happy with the service of both my vehicles i have bought from bannister vernon

doug martin

Great experience. Everyone very helpful. Shout out to Kim and Rob for being so professional.

Darlene Robertson

Took my 2018 equinox in for an oil change, the service was very good they were polite checked everything over and had the vehicle back to me in a very short time.

Chris LaRocque

Micheal Lizée was extremely patient and helpful when it came to deciding on the right truck and right options for me. There was no pushy sales tactics and he was honest with me throughout our dealings. Very happy with Micheal and Bannister and will definitely come back when the time comes.

Jeff Ruby

Just purchased my first Chev Truck here. I dealt with Terry Baptist. Not once was he pushy with me and was great to deal with. I couldn’t be happier with my new truck and I will definitely deal with Terry again in the future.

Hugh Seaton

I received prompt customer service from Barry and John. A job well done in keeping my 2011 GMC Sierra running smoothly.

Happy Camper

This was a great experience, Karen was beyond amazing to work with, she went out of her way to answer my many questions and yes I had a lot of them lol. I actually was given a fair price on my trade in, unlike what I was offered in Kelowna and was treated like an easy mark cause I was a women alone . I was treated with respect and kindness in Vernon ! Scott was my finance guy and he to was amazing and patient with me . So thank you everyone for your amazing service !

Mason Mosdell

Quicker and easier to get a truck than a Big Mac at McDonalds!

John Swallow

I had a great experience in purchasing my 2022 Buick Encore GX. Thanks for the simple and fast process Rob and team!

Toby Frisk

I experienced awesome customer service today at Bannister GM in Vernon. Jessica was super competent and managed the entire process like a true professional. I’ll be back!

Dustin Beer

Hands down the best experience I have ever received at a GM dealership. Patrick and the rest of the sales team were incredible to work with; knowledgeable, friendly and fair. We look forward to our next purchase with Bannister GM, well worth the 5000km round trip for this kind of service!

Nina Lester

Bannister GM has always provided me with friendly service. The only flaw that I can find is that if you have an appointment for a specific time, expect to only be helped 15 minutes after the appointment time. It is busy because it is a …

bastiaan dehaas

Had my vehicle in for Express Service at Bannister Vernon. Got great service from John Pili in the Express Service department. Very efficient and complete explanation of items checked.

Tiffany Munsey

Karen Cooper was amazing to work with and the whole team went above and beyond to make the process smooth and as stress free as possible.

Ken and Kathy Coverly

Experience was excellent.Everything was on time & was done extremely well.I have had many services done here & all were excellent.

Audrey Reynolds

Darcy and his staff at Bannister Vernon (service department) are amazing. They worked with my schedule, got the work done perfectly and within my time frame as to when I needed my car back! Very professional and would hesitate to call when my vehicle needs something done!

DAVID BURROWS

Very pleased with the service. Samantha and Brad the CEO were very friendly and helpful. The vehicle is great.

Kelly Nelson

This is our fifth GM vehicle purchased through Bannister. Most recently we traded in our 2019 Yukon Denali and purchased a 2021 AT4. Going from what I’ve considered the best vehicle we’ve owned back to another pick up, I was surprised at the smooth ride and comfort the AT4 provides. It’s a beautiful truck inside and out. The transition from the Denali to the AT4 was surprisingly quick once I got behind the wheel. Lots of power under the hood and tons of room inside a really nicely designed cab. We are very happy with our new truck! Thanks to Rob Mclaren and all the staff at Bannister for putting us in our new truck.

Martin Zinz

Received great service from the time of booking the appointment to the pick up of the truck.Was explained in detail the recall issues and also a few other minor glitches. Thanks for the great service.

Shelley Kiefiuk

As always our experience at Bannister was second to none. Rob McLaren is a top notch professional and makes the process of purchasing a vehicle completely seamless from start to finish.

Dave Holton

Thanks Bannister gm for looking after my vehicle so well and respecting my time!

Ken Blackwell

Great people! Great service!

Holly Brunner

Robert McLaren was so helpful and after finding us a vehicle to suit our needs, he got things in motion right away. Explained all the workings of the Terrain and just made us feel comfortable. Would highly recommend him and Bannister GM. Just to add to the review: A big 5 stars to the Service Department, especially Barry, for getting warranty work done quickly and explaining the process. Thanks for the great service !!

Don Hales

Vehicle taken in on the time appointed, Chris the service associate advised a recommended filter replacement was suggested and the estimated completion would be 1.5 - 2 hours. Vehicle completed just over 1.5 hours at a reasonable cost. The Bannister staff have always been very courteous and knowledgeable and I will most definitely continue taking my vehicle to them.

Ian Smith

Awesome Staff very professional not pushing like most dealerships are. My car is perfect from start to finish was an excellent experience. Recommend using bannister if your looking for a new ride. Thanks Guys

Carrol Macdonald

great service very informative always ready to make sure that I understand the service and next maintenance

Dave Gibson

Bannister GM VERNON was amazing through the entire process of buying my new Duramax diesel 3500 truck. Wayne was my salesman and he was great from my first phone call to the dealership to the day I drove it off the lot. He has also checked in with me a couple times since to ensure everything is still going smooth. I can’t recommend this dealership enough. I live in Kelowna and it was more than worth the drive to for the service I have received from everyone at the dealership. They have made me a Chevy guy very quick. If you’re looking for a new truck or any car your first stop should be Bannister GM in Vernon

Susan Tarrant

Everyone was great Showed me that I had free oil changes from GM which the Nanaimo Chev dealership didn’t do Wish I had bought my Cruze at bannisters!

Richard Swanton

Had a lot of work on my 2013 Chevy cruise just before Christmas. Had an antifreeze flush, oil change, front wheel alignment, a leaking water pump seal and a new lifter cover on the engine. Had the car overnight and had all done by noon. A couple of weeks later I noticed that I was losing oil and had a burning smell from the engine compartment. Called the service manager, had the car in by 10 am and back out before noon. They said that the seal for the new lifter cover had turned on a corner and started leaking out. Seal replaced and oil topped up free of charge.

Aubrey Carlson

Had my vehicle serviced at Banisters and the service was very good and on time

Penny Hoefsloot

Went in for my regular service. Tennille is the best!!! She is so friendly and efficient. I had such good service today.

Michelle Buller

Robert was very helpful in finding what I was looking for I absolutely love my 2018 GMC terrain I definitely would recommend bannister GM to friends and family????

Regan Laraway

Service has always been very good but was very surprised that my SUV wasn’t washed down and mats cleaned when in for servicing . Thank You

Meagan & Tyson

Robert, Chris and the team at Bannister sold me the truck I was looking for at a great price, and offered terrific service and communication all along the way. Cannot recommend their team enough!

Shawn French

My truck (Sierra HD) decided it needed some warranty work done. Darcy and the team at Bannister figured it out right away and got it repaired. Then on the way home my truck decided it wasn't done, they fixed that too! It is back to running and being a great truck to own. Thanks guys!

Eric Mitchell

We were in Bannister GM to have an oil change Wed Jan 9th, 2019. We rate the service at completely satisfied on all counts. They took us right in, quoted 30mins and away we went. Took time to thoroughly go over the work sheet and explained each detail and recommended some minor repairs. Which we will consider this month in next two weeks.

Cory Dusyk

Super helpful staff, all the right answers. Great show room, we will back soon

Steven King

Completed a service with a follow-up winter tire change. As always, treated like a valuable customer and not taken for granted. Timely, courteous, and efficient for both appointments. Barry seems to always be positive regardless of all the busy vehicle servicing and especially during the ultra busy tire change season.

Darren Davidson

I don’t have enough good words to say about Bannister GM in Vernon. I’ve bought 4 vehicles from them, and the sales and service teams are absolutely second to none; they are the absolute elite of the industry. This visit in particular, we bought a new Denali; Patrick was our Salesman; and I can’t stress enough how professional he and the management team was in making sure that my wife and I got exactly what we wanted in our new vehicle; and, they worked very hard to make sure we got our new vehicle; excellent job folks. Another person I would also like to give some credit to is John Pili in the service department. From the time I’ve started buying vehicles to the present day, John has made sure that when I want or need to get any maintenance or repairs done with my vehicle, they will work with me on getting this done. My wife and I are truck drivers so scheduling a maintenance visit in whatever capacity can be a challenge; I’ve had absolutely no problems with that because John is an absolute professional and like the Sales team, has bent over backward trying to make sure that I am happy when I leave there. And one thing I can say in all clarity, no matter whether it has been Sales or Service, I have never, not even once, left there disappointed. Thank you Bannister GM for making us feel so absolutely important. Darren and Cathie Davidson

Sandra Fox

Terry and Scott were really patient, helpful, and kind, and made the whole process really smooth!

Bev Hinz

real good service . thanks tom

Christina Garrett

Terry and the staff were all very friendly and attentive to our purchasing needs without high sales pressure! They gave us a very fair evaluation for our trade-in and worked with us to find the perfect vehicle!

Duncan Mortimer

5* service from Darcy in Service. Friendly, knowledgeable and efficient. Good communication and follow through. Thanks!

Joseph Thomas

Extremely disappointed with the handling of my car and my self with the collision department "missing " car and the staff where very rude and condescending hands down this is the worst threatment i have ever experienced. I will never shop with bannisters as as long as i live

Dwight Seymour

Just bought a new GMC AT4 from Bannister GM Vernon and from start to finish I was treated great from sales to service.

Tiffany Niehaus

Had terrible service here. Quotes me 150 to make me a new key. Battery died and they had trouble programming the new key so they tried for a few hours before calling me. I bought a new battery and it was fixed right away, but they charged me for the time they screwed around with it- instead of just calling me in the his place. My bill was close to $600... needless to say I was not impressed

jo-anne doerges

I was very happy to get my vehicle back the same day but very disappointed at the final bill. Also I expected some help with on star to get my towing bill straightened out. I am 80 years old and on a small pension, a $175.00 dollar towing charge just from down town is really hurting. By the way, Darcy was very pleasant and seems to know his business.

Joan McCallan

Bannister is bad has always been our go to place for our vehicles. Service is great, people are great.

Phil Dobie

I dealt with Robert McLaren over the last days and ended up purchasing two used vehicles, one for my son and one for myself. I have also dealt with Rob in the past having bought two new Equinox's in 2010 and 2016. He is a consummate professional......A pleasure to deal with! And the rest of the staff at Bannister GM were also a pleasure to deal with in completing these purchases. A first class dealership.

Rob Mullaly

Bannister made it a painless buying experience, I was in and out within a couple of hours from test drive to driving home with my new truck! A special shout out to Rob McLaren, who made it a great experience once again as this is the second truck purchase for me in the last few months! I highly recommend Bannisters if you want a professional, efficient vehicle buying experience!

Susan Whittaker

The folks at Bannister GM have a professional level of service that is unmatched, from the group of Sales staff lead by Chris Beaton to the great team in Service we have been treated as valued customers since the day we first entered their business. Recently I stopped by for a service and John recognized me and without hesitation looked after all of my requirements in a very efficient manner. Further, the entire dealership was respectful and compliant with all Covid 19 requirements that made me feel very safe while waiting for my vehicle to be serviced.

M J

Went here for an oil change because their website advertises having "quick service". When I arrived the woman at the service desk was training someone and apparently found it too difficult to do that and address me to let me know she would be right with me. This was my first time at this GM, so I was wondering if I was in the right area. When she finally did acknowledge me, and I let her know what I needed she said it would be done in about 45 minutes ... not a big deal, as I had work I could do from my phone with their Wi-Fi. 2.5 hours later ... and a rather rude and unapologetic interaction with the lady at the desk ... I will not be going back. I purchased my Chevy in Salmon Arm, and for that wait time I will just drive out to their TRUE quick bay and utilize their loyalty card for their services. The sales person I spoke with while I was wandering the lot was nice enough. But I highly doubt I will go here to purchase my next vehicle in the Spring.

David Sawatzky

I greatly enjoyed the experience of buying a vehicle from Rob, Chris, Patrick and the rest of the team at Bannister GM. Ultimately, I left the dealership with the vehicle I wanted at a fair price.

Rose Laverty

Always a great experience at Bannisters. The staff is always great to deal with!

S carne

Bought my first car here last week. they answered all my questions and the car is exactly what I wanted. Great service and I’ll remember that for the future while recommending to others as well.

Adam Finley

I was only down to drop off my girlfriend and her SUV for winter tires and ended up trading my car in for a quality pre-owned vehicle. Enzo was very accommodating, allowing me to view and drive the car, making time for any questions I had. Kim and Theresa made in house insurance and financing easy. Brad the sales manager sourced winter wheels and made the purchase seamless. When discussing tires with Michael in parts, I found he was knowledgeable across many brands and had options available for my specific vehicle and budget. I would highly recommend Bannister Vernon and will be dealing with them in the future.

Betty Carlson

Our experience with Bannister GM in Vernon, BC, was exceptional. The oil pump was replaced on a recall. The two day job included a rental car. Barry Shaw treated us very well, organizing the whole job and rental with speed and efficiency, including a smile. Nice to see on a snowy day!

Jerry E

While driving my wife’s car; the service engine light came on - 10 am. I was a few minutes from home and drove directly there. I read the car manual and did what was suggested by the manual. No change. I phoned Bannister GM and asked to …

linda huculak

Thank you Bannister GM Vernon B.C. Service was timely and efficient.

Mike K

Had service done to our Hyundai, excellent, fast. Online appt. Very easy

Mary Walkden

The staff at Bannister GM were professional, efficient, the price was exactly what was quoted and delivery was ahead of time. I would not hesitate to return to them for more work and gladly recommend them to anyone needed work done on their vehicle.

Bridget Frick

Always have great service! Fast, reliable and thorough. The only disappointing thing is they don’t clean the inside/outside anymore. Too many people complained about a lovely FREE service. Not enough appreciation for great service.

Ron Jenkins

We are very pleased with our 2014 Silverado, Robert was very helpful and professional in assisting us with the purchase. Teresa was awesome in finalizing the paper work. Thanks Ron & Sharon Jenkins

cathie chabot

Very friendly and helpful. Explained everything as best he could to someone who doesn’t completely understand (Chris). The shuttle driver was great as well (Don). Thank you

Dave Hrabchuk

Best truck dealership in Vernon that I have dealt with - thanks Bannisters!

Ed Hildebrandt

I was very satisfied as I didn't have an appointment but they still fit me in. They also reset some sensors that they didn't charge to reset.

Rex Alger

We had a dead battery when were in Maple Ridge had BCAA get us started came home made an appointment with Bannisters. They checked the battery but found nothing wrong. I have no idea why it went dead everything was shut off. Hopefully it don’t happen again. Thanks for trying to find out.

Terracegazer B.C.

Barry got me same day called and had my 2006 Trailblazer idler pulley replaced and the vehicle serviced same afternoon. I've deal with Barry for years and always friendly and professional.

shawn Billy

Great service and sales team MIke in parts went above and beyond to put together my dream truck with everything i asked for. A warranty issue cam up with a aftermarket fox shock and Mike did hours on the phone for me. Bannister customs is the best in the business

gordon barnes

I had 2 recalls on my truck and the service writer Tennille was professional. She had someone performed an alignment check,walk around, tire tread check and under hood check before leaving the breezeway. She informed me what will take place with the recalls and how long it will take. Offered a ride and asked if there is anything else I need serviced on my vehicle. When I picked up my truck, everything was finalized and reviewed with me. She topped off the service experience with a free vehicle wash coupon.

AJ Burson

If you go to Bannister GM, ask for Karen, she got me into a vehicle in less then 24 hours, fast friendly service even with me coming from out of town

john close

Always friendly, good service. Trusted local dealer.10 years plus....always good.

kelly ballard

Worst customer service I have ever experienced. Complete waste of my time and money. If you have any other option to repair your vehicle I would use it. And if you have an after market warranty these guys are definitely not going to want to help you.

Graham Pask

The dealership notified me of a recall from GM. I was able to make an appointment for the upgrade only a few days from the call. They took the car in for the upgrade without having to wait long. The upgrade was complete in about one hour. …

lucille negrych

Very professional salesman Enzo, would recommend him to everybody! Dealership is a very pleasant & friendly environment, made the whole experience enjoyable. Love my new Terrain!!

Sacha Korman

Always friendly and knowledgeable staff who make it their mantra to give excellent customer service. I am very happy to recommend HIGHLY....... Bannister GM Vernon for all auto service and related needs.Their staff are so professional and really care about their "guests", a pleasant experience in the Auto Sales and Service sector.

Terry Marshall

John Pili Went above and beyond to make sure that my problem was repaired so that we wouldn't have to travel from our home in Revelstoke to Vernon again when parts came in. The service was excellent.

Hayden Pooley

When searching for a specific truck, other dealers wouldn’t take me seriously. Bannister and Micheal Lizee saved the day! The whole sale team stayed late on a Saturday to ensure that I was completely satisfied with the vehicle of my dreams. The whole team went above and beyond to ensure a smooth and feel good transaction. I would highly recommend Bannister to anyone in the Vernon/Kelowna area.

holly deleenheer

Rob sold me a GMC Terrain and gave me such great service. He even remembers my birthday and calls me every year to wish me a wonderful day!

Ron Hlina

Was a great day, got a new truck and they made it fun to buy, great cast all the way thru, thanks Bannister staff and particularly Rob for the great experience.

David Bird

I received a letter for a recall for my 2017 HD Chevy...I phoned in and chatted with Barry in service..He set up the appointment almost the next day...I dropped it off and was done earlier than expected...Great work...

Savanna Adams

Just purchased a new 2021 Trax ! Patrick was awesome to work with , he spent months with me working on the payments and financing

Ryan Gabert

$320.00 to "diagnose" a problem and no further ahead. Also, I have tried to get quotes for major work for both of our vehicles over the past year and a bit; and every time Bannister is 15 - 35 % higher in their price than other establishments in Vernon. I would like to deal with them but cannot justify prices $500 - 800 more for each issue on a $1200 - 1500 job. NO small chump change.

Graeme Duncan

This was my first visit to the dealership's service department. I found everyone very friendly and helpful. My wait was very comfortable and I was approached by many employees asking me if they could get me anything or if I needed any assistance. I felt very welcome there. Thanks everyone!

Sergey Chubinsky-Orlov

Recently moved to Vernon from Vancouver Island. What a great GM dealership. Honest, no hidden nonsense fees (doc is fine), reasonable, fair (provided fair trade value for my cousin's suv). Very pleasant to deal with, especially Robert and Chris (sales manager). I was part of the auto industry for quite some time in the past and I can really appreciate Bannister GM buying experience.

Becky Stamile

Professional service and we were advised (prior to installation) of maintenance items required to get approval for the work. All around a very positive experience!

Brunny G

The service staff at Bannister GM switched over my tires and replaced the wiper blades well within the estimated time. Great service! Oil change, cabin air filter change, oil line recall fix, multipoint inspection, and gratis wiper blades. All completed with no muss/no fuss! To the Bannister Service Department team, thank you! 23/09/2021

Dan

Always on the ball! Came in late Saturday after experiencing a flat tire. Before I got to the shop Larry in service had phoned to check on me. Jacob got the damaged tire fixed in short order. …

Lisa Larsen

We are very happy with our new Chevrolet. Patrick was very helpful and professional. The truck exceeds our expectations. I know we will be very happy with this vehicle. Thank you Bannister and Patrick for helping us find our new ride!

Jon Van Houten

Barry in service department was good to deal with..... straight forward and no surprises. I hate surprises.......

Jules B

Terry Baptist went above and beyond to get me into a new vehicle when I was in a crunch after my previous car died. He was straight forward and took the time to explain everything to me. I am overjoyed with the service and thrilled with my new car!

John Morrison

Professional service, during oil change discovered rear shock was defective. Arranged warranty replacement and turned it around much quicker than anticipated.

Lila Isnardy

From the first day that I went in and asked about financing a car they were very helpful. They walked me through every stage and answered all my questions. Even though I didn't have prime credit they helped me go through the proper channels to ensure my approval. I'm very happy with my car and because I was able to get a great warranty and insurance I don't have to worry. I'm definitely going back for any future cars that I'm going to get! They're very nice and generous with their time and energy.

Cathy Davies

Robert McLaren is our salesman at Bannister. No matter how busy he is, he is always willing to assist my husband and I with our needs even if it’s just a question. When we bring our vehicles in for service he always makes sure he comes to say hi and give us a hug. Robert McClaren is not only our salesman he has become a friend. We would recommend him without hesitation!

Kathy Hoover

Terry Baptiste was the salesman that got me into my new Equinox and he listened to what I was looking for and got me a list of options that I could choose from. I highly recommend him as a salesman.

Marcie Erickson

Top notch service with Bannister GM Vernon. They were no pressure and no games. Our sales rep. Karen Cooper was very knowledgeable and helpful . She went through the vehicle and answered all our questions and would highly recommend her to anyone.

greg carter

Wife got her new GMC Sierra from Banister GM in Vernon and she loves it. Our Sale rep Patrick was great. Found exactly what she was looking for at a great price. I would recommend them to friends and family.

Daryl Kimball

Great service. Great people. I would highly recommend them to anyone. Very knowledgeable.

Wally Molett

These guys are great. Helped me out with a lease on a new truck which I really like. Chris explained it all clearly to me how it works since I've never leased before. My next truck will be thru them Edit.. Had the new truck in for a small glitch and it was taken care of promptly and back in my hands in the time promised. Let me know what the issue was and assured me it was just in need of a software update. Couldnt ask for better service than that

Esaum Omar

Incredible service, I have referred all of my friends and family already and my dad is buying a truck already! Rob was amazing to deal with and the entire staff was friendly and super accommodating! 10/10

April Jones

Bought a truck and dealt with rob mclaren who was absolutely wonderful! No stress, no wait, no pushy sales man behaviour. I absolutely love my truck and even had a few amazing surprises with it! Great experience!

Derrick Sonne

Rob and Scott are true professionals, they answered all my questions and were very supportive through out the process, I highly recommend this dealership and these professionals.

Lorrie Pelletier

The staff is friendly. Waiting rooms and coffee, etc. were appreciated. The water is the best I have ever tasted. My vehicle was ready when they predicted. Thank you.

Ryan Leyenhorst

Our family has purchased 3 vehicles through Rob at Bannister GM and have been very happy every time. Rob makes sure we get what we need and make the process as smooth as possible.

Heather Koons

i have always had good service from Darcy and his crew. I appreciate their concern when i had major issues last summer...Thanks Darcy.

Erin Kalesnikoff

Calvin Davis was great to work with while purchasing my 2021 gmc 3500 Denali truck. He communicates well. Everyone we dealt with was amazing, except the sales managers are complete douches. Do not use your vehicle as a trade in if buying a …

Tamara Webb

I towed my truck to gm last Friday as it would not start. My appointment was on Friday at noon. The service department did not look at my truck until The following Tuesday. They looked things over and reset the computer for my 4x4 , they …

James Sturrock

Awesome, with my granddaughter, at not quite 2 years, was having a blast running around the showroom, & playing in the mini electric Silverado . All the sales staff thought it was very funny..... Thx.

Myron Schmidt

1. Quick oil change told 1 hour took 1:45 2. Got in my car after work done. Front seat adjustment was changed. It’s a manual adjust which has to be pumped to adjust seat. Not happy.

Nigel Jackson

We would like to give a special thank you to Daryl Payeur, Rob McLaren, and the Bannister team for treating us like family and going the extra mile to make our first luxury vehicle purchase an amazing one we will never forget! We look forward to our next purchase from Bannister, Vernon.

Ralph Svenson

Service was great. Barry pointed out right away that they were a little behind in booking in vehicles for service. I was offered coffee and also given a curtesy ride home. I appreciate the personal touch to their service. Thankyou. Ralph Svenson

Shawn French

Needed to get an information code checked out for low coolant. They not only checked it out but they were also able to fix it and get me our of there in a couple hours! Thanks guys!

Jeff Demetrick

Over the years I have learned to dread the first couple hours after leaving my vehicle for servicing, waiting for the inevitable call that a expensive problem has been found. I am now starting to get over this. The service here has been excellent, on time and most importantly honest. Thank you keep it up.

BRUCE SCHARTNER

Service was prompt, courteous and professional. Shuttle service was also appreciated. Everything in order and well done.

M

Expectations met and more. Darcy in service kept me informed and answered every question. Larry and Don driving shuttle made for good conversation. Thanks to the folks wrenching I'm pleased. Highly recommended

Lani Burzinski

Excellent service and helpful staff! Great experience! Rob was awesome to deal with and a truly stand-up kind of guy! I love my new ride!

Ronald Mang

Always professional and the work is excellent. It's the only place to take your vehicle for service. One of the things I really appreciate at Bannister GM is that I always have Barry Shaw look after all my vehicle service needs. Just a great guy to deal with.

Jim Kean

I checked in for a 51k oil change and was told by the service writer I was due for a mandatory transmission flush and a rear end flush. I didn’t think this was correct so I checked my maintenance schedule and found it was not due until 72k. Is this up selling? Unhappy that day!

Eric Chopin

Great dealership, Brad, Enzo and all involved where extremely helpful and could not do enough to satisfy. Trade, service, were exemplary. Thank you again for a great deal and a great vehicle. We have no hesitation in recommending you. Thank you.

Heywood MacDonnell

Our car was prepared for summer. A number of items were fixed , Oil changed, tires changed and aligned. Pleased with the explanations that were given to us. The car was ready when expected - the dealership provided ride home and pick up when the car was ready.

Keith Ahola

Had an amazing experience buying my new truck. Enzo was super helpful and accommodating to our difficult schedule. This was probably my most enjoyable and easiest buying experience. Everyone there was cheerful and helpful when questions were asked and reassuring that if anything was needed to just call. Had zero feeling of pressure and would 1000% recommend Enzo to my friends and family. Thank you, and I love love love my new truck.

Jerry Peltier

Over the past few years we have purchased a number of late model SUVs from Bannister in Vernon and we found the experience to be smooth and efficient. As well the Fleet Department has gone the extra mile in outfitting the vehicle to our specifications. Will definitely be returning when the need arises.

Daryl Diduch

I purchased and got a great deal on a 2014 KIA Forte at Bannister GM Vernon and I am very happy with the vehicle. It is in near mint condition and runs and drives very smoothly. The sales staff were very helpful and they assisted me in transferring my insurance from my previous vehicle to the 2014 KIA Forte smoothly. I would highly recommend Bannister GM Vernon if you are looking to buy a vehicle.

Jamie Vanderkroft

I recently purchased a GMC pick up at bannisters vernon.expeirence was awsome.Rob you rock.you and your team made my purchase experience fantastic.will definately be returning in the future and will be recommending them to others.thank you so much.

shanonn sanders

I still stand by my 5 star rating.....from the time I bought my car to this past week when I had to take it in to have it fix because someone broke a window and scratched it. The service department is great to. The collision center is great. Sales...great. Still a five star rating. Great job.

Mike Walroth

It has been a great experience with Bannister GM Vernon. No pressure tactics and a depth of knowledge from Terry Baptist and the service department has been excellent so far.

Matt Brown

Fantastic experience! Patrick and the entire team were a pleasure to work with. Highly recommend Bannister GM in Vernon.

Jim Anderson

It is always great to deal with everyone at Bannister GM Vernon. They always treat us like family. They are always accommodating, friendly and their customer service is awesome. We recommend Bannister GM to all of our friends. Thank you to the Bannister GM Team!!

K L

Purchased a new truck from Bannister. Great service. Rob was awesome. Thanks guys!

LESLIE GRANT

The service dept staff are great and Barry is amazing. He works with my schedule and is always professional. Their work is always done on time and top notch.They are my go to shop. Thanks again Barry.

leo bonnell

As per usual the problem was handled with the utmost courtesy and professionalism and I am very pleased with the outcome

Duff Jolly

Overall it was an OK experience. The truck, which we had made an appointment to test drive, was not clean on the exterior and the windows were wet and hard to see through. The truck was nosed into a parking spot, which meant I had to back an unfamiliar truck with obscured windows. Fortunately there was no immediate pressure to buy, as we had other appointments that day. We were pleased again there was not a lot of pressure when we came close deal and we were not prepared to make that decision at the end of a long day. The deal day did have its delays, and they could have been used to familiarize us with the truck instead of sitting around. The paper signing and insurance went smoothly.

Richard Gilchrist

Bannister GM does a great job of keeping my car working well, with efficient, friendly service. Doing everything that needs doing, but not doing anything which is unnecessary.

Tami Allan

Patrick did an amazing job helping us pick out the perfect pick-up for us. There wasn't what we wanted on the lot and he did great checking for us what was due to come in. Went over every detail of the truck to ensure it was what we were looking for. When it arrived it was exactly what we expected. WE LOVE our Trail Boss!

Jay Britton

All the staff were incredibly helpful, knowledgeable and patient. It was a welcome change to be greeted with smiles and not pressure. Terry was a great salesman and went above and beyond to find me what I wanted. The whole process from …

Brad Saville

Thank you to the Bannister GM Vernon team. I greatly appreciated the professionalism of both Chris Beaton (Sales Manager) and Kim Anderson (Finance Manager) in helping me through the process. I'm very happy with my new vehicle and recommend anyone looking for a new vehicle to contact Chris and his sales team.

Dennis Webb

The usually stressful experience of trading and buying any vehicle did not happen here. Friendly salesman and all staff led me through a very comfortable and efficiently smooth transition. I now own a brand new EUV and am super happy it all went so well.

Adam Gill

Great customer service from Karen especially with the COVID pandemic restrictions. She was very responsive and honest through email, text and calls.

frank campbell

Excellent service very friendly people will keep going back

Gianluigi Nerilli

Absolutely a pleasure to deal with Bannister Vernon! From driving in to make an appointment, until I was finished, the guys here were so awesome! Very kind, knowledgeable and assured in passing their knowledge …

Colleen Amero

Excellent servicing experience at Bannisters. They definitely take good care of my Verano. Much appreciated, Folks!

Ron Ganczar

Patrick went above and beyond to get us the beige interior that we wanted.

john or peggy spruce

Good dealership that looks after it's customers, we dealt with Terry. Felt he was honest.

Bonnie Lawrence

The service department staff are awesome. Thank you Darcie. 10 years and my car is still running great. I love my car. Bannisters takes really good care of her.

Lea Angeli Quiambao

Very pleasant staff. It was a great experience dealing with them. So happy that our first experienced in buying new car was with them.

Vivien Cox

I had a remarkable experience at Bannister GM Vernon this morning. I went in for an appointment to service my car and DARCY told me that I didn’t need to have it done today as the mileage was still low! He explained that since my service in January I did have the option of waiting until January to get it serviced. As I have just moved it was definitely an option I was interested in. That is a prime example of excellent service. That gives the term customer satisfaction an A+!!! Thank you Bannister and most of all thank you Darcy. I would be delighted to recommend Darcy and Bannister’s if anyone asked me. That was a very happy ending to an exhausting week. Thank you. ????

Rocky Klassen

Normally we don't have a problem with the service we get from Bannister GM but several months ago we had an oil change done and there was a problem with the work that resulted in an oil leak onto our newly cemented driveway. We complained right away. We were told someone would be out to clean up the driveway. The leak was fixed. One person came out but could not clean the driveway, he needed stronger stuff. They have told us they we coming several times and not shown up. Granted the weather was really bad one time. It is now over 3 months. The driveway was not done. It is winter. We have had another old change done. All we get is an I'm sorry. To us this is not good enough.

Rick Bayliss

Hats off to Sheldon for making this an exciting experience for both me and my fiancé! We got a 2019 Bolt EV, we had different options but Sheldon's character was what sold us. Overall the car is extremely impressive, if you’re thinking about hybrid or EV but aren’t sure, I say go for it! In general I felt informed and not at all pressured which makes for a peaceful car purchase. All in all this dealership is very well put together and experienced. Solid recommendation!

K Best

Had problems with car and they honoured the warranty and did a good job. Everyone polite, friendly and professional.

Dawn Monty

I am enjoying my little Chevy spark and it is so fun to drive. It is perfect for running errands around town. I am loving the way it handles around corners and we got a great deal on new winter tires so that was awesome. I’ve known Barry in service for over a decade and he always goes above and beyond. Robert in sales has been trying to get me into a new car and finally it happened. All the best this holiday season to all at bannisters. See you in the new year!

Opal Johnson

Just had my car at Bannister for oil change and checkup. Service is excellent, staff is excellent, all around friendly service.

Colby Nadeau

Went out of there way to help me with an issue. Will 100 percent be going back and dealing with them. Thank you bannister

Grant Turner

Terry and Brad do a great job of taking care of you and they make sure everything is perfect on your purchase!

Jordan Munro

Lost our Orlando in a fire. And while we checked out a few dealerships, when I went into GM they quickly found me the perfect car for my family and did everything they could to fit it in our budget. I didn't feel pressured at all during the process. I would highly recommend Bannister GM.

Myra Stevens

While booking our appointment - we were quoted approximately $300 and then on check in for appointment we were quoted approximately $600+. This is not the first time the quotes have varied substantially. Either do not quote or get a proper quote emailed. This is disappointing in these stressful times.

Ray Ferris

The staff were very professional, accommodating and courteous. The service was top notch. Very pleased.

Tom Stewart

This is the 2nd truck I have bought from Bannister and they have earned my business for life!! From the very moment you step on to the lot you're treated as though you're the only person that exists. And that doesn't stop with the sales team, everyone from reception, sales, finance, parts, management and even the owners go out of their way to ensure you are well taken care of. I would like to give a big Thank you to the whole team at Bannister for making this an amazing experience.

Steve Chute

Once again, Banister's in Vernon has provided timely service with attention to potential problems and appropriate preventative maintenance. Barry & the gang have made sure that I can look forward to a summer of trouble driving and trailering .. within the bounds of our Covid travel constraints!

katie tucker

Excellent sales staff team were able to get me into the truck I wanted in one day. As we were coming from Kamloops we really didn't 2qnt to have to make more than one trip and they made it happen. An awesome experience!

Laurel Mccarthy

Excellent service and pricing on my used vehicle purchase. I would highly recommend purchasing a used car from Bannister GM Vernon! Karen was friendly, efficient and looked after every detail.

Megan Stone

Great experience purchasing the new truck @ Bannister GM Vernon. Love the staff and the new Sierra! Thanks.

wade nosworthy

The salesman and staff were all very helpful the vehicle we bought is running well and is amazing. Very happy with the gm experience

Clarah Martin

Today I drive my car up to bannister Gm because I was having issues with my sisters vehicle not starting after sitting for an evening. This had happened multiple times, so when we were able to got it jumped, we drove right over. Hey were very accepting and helpful, and fit me in. Thankfully they diagnosed the mystery issue and got my sisters vehicle finished in just 4 hours so we could have it back same day, and my sister could drive it to work. Thank you so much for your timely and accommodating service!

Lindsay Gowin

All good, simple oil change. One suggestion for the service department however.....when you change the HUD to find information, put it back to the way you found it. Very annoying to have to reset my preferences.

Daniel Levesque

I have had nothing but great service from Bannister GMC over the years. Everyone is attentive and make every attempt to satisfy their customers whether they are there to look, buy or service their vehicle. It is unfortunate that not all dealers can follow this lead as my wife has currently experienced. I will continue coming back to Bannisters for many more years to come.

Brayden Gourdeau

High pressure sales tactics. Hidden fees.Rude staff. I am sure the service department is good but stay away from sales. They are the reason greasy carsalesman stereotypes exist. Go across the street to Watkin Ford. Much better!

Laurie-Ann Sarachie

Wonderful service from Bannister GM and Robert McLaren. Robert gave us plenty of time to test and research, with no pressure but always being available for our questions. We test drive a lot of cars, different makes and models before choosing our new Volt. By far the best dealership experience. This is my second car from Bannister.