Reviews of Sun Country Toyota (Car Concessionaire)

Shura Toshi

Recently took my 2018 Corolla in for service. The staff was knowledgeable and friendly and really made the experience enjoyable--thank you Samantha! Definately best Toyota dealership in Kamloops!

Nguyen Trong Tuan

Very rude and unhelpful salesmen. I'll never come back here ever again. Already talked to another agent in Vernon and will proceed my purchase there. The reception was nice tho.

Matthew Anderson (Deadly_Forgotten)

Took in my 2015 4runner recently, experienced excellent service, quick and knowledgeable. Samantha was very courteous as well as the rest of the service department! I will definitely come back ????

Lisa-Marie Neufeld

Always have a good experience here. Carl is our car guy:) he always comes through for myself and my family whenever it's time to get a new vehicle. And Cam was very helpful for the finance portion. There is always someone greeting us , and the staff are always smiling.

Sharri Wilks

I have to say after having my Toyota Matrix rode off. This is an absolute honest caring company. They helped me in so many ways, I was speech less. When I decided to buy a new car, Alistair the salesman was absolutely wonderful, the finance manager Cam I believe he was amazing. The best part about this company especially the Kamloops dealership was they treated you like you mattered not a $ sign. They take you around introduce you to every division. Amazing and thank you for everything you do.

Kun Z

Their service team is great! It’s good to have a Toyota dealer in this city. Thank you!

Rebecca Fox

I had such a great experience at Sun Country Toyota with Alister and Cam! Alister spent so much time educating us, and helping us figure out exactly what we wanted. When they didn't immediately have what we needed, he found it for us in a matter of days! When it came time to trade in, they gave us a fair value for my car. When it came time for financing, Cam went the extra mile to ensure we understood everything, and it was fast and pleasant. This was our first time at Sun Country and I don't think we'll go anywhere else. 150% taken care of.

Louise St Savard

I bought a new vehicle. Curtis Robert's was the best salesman ever. Go check it out.

Ricky Ricardo

Excellent place. Sometimes it is really busy but people are always nice and helpful.

Keith Sukut

Best car dealer ship in Kamloops, my opinion. Best cars and very friendly and knowledgeable staff always willing to help.

Mark Smith

Hertz rented me a Rav 4 with worn out wipers. Dropped into Sun Country Toyota without an appointment, and they supplied and fitted a new set of wipers for $22 and I was out the door within 10 minutes. Great service - thanks Simone and David!

Colleen DeVeyrac

Excellent service and great vehicle

jay cut

Always an amazing experience. The staff is great. Scheduling me in to make it work for me was helpful. Love this place

Brian Jepsen

Just got my Toyota Corolla service and was so impressed with the care they are taking with COVID. They have it all covered, even cleaned my car before and after the mechanic had to be in it. I've been taking my car there for 6 years now and am always more then happy with the service. PS Love my Corolla too!

Robert Wolf

Got my car battery replacement quicker and for the same price as CDN Tire. Highly recommended for all repairs big and small.

Telleighla Gies

Over all an uncomfortable and unenjoyable experience... the sales lady put alot of pressure on us to buy their vehicle right then and there stating "I highly recommend you don't go anywhere else to test drive vehicles because the chances of you getting approved for financing will be extremely difficult and no body will take you"... well I went to another dealership and I got financing no problem with a way lower interest rate. Beware of scare tactics when you go to this dealership.

Patrica Patel

Biased staff, judgemental and obnoxious. wish I had a better experience here. Glad I went to a dealership who valued my service instead.

Jordan O'Beirne

Just bought our first grown up car here! The service was fast, friendly, and efficient, without being pushy. They made us feel very safe with their cleaning and covid procedures without causing any barriers. We were able to trade in our older car no hassle, and they let us do an overnight test drive to make sure it was what we really wanted. This was our first time buying off a lot, so they were patient and took the time to explain everything to us. Joanne was wonderful to deal with, as well as Connie in finance. At the end all the managers came out to introduce themselves, let me ask any questions I had, and to do a tour. Very happy with my new Rav4.

Virginia

I was highly impressed with Samantha's quick and easy guide on what car I should purchase for myself. Very courteous and polite. It was much appreciated.

Jeannie Windels

We called on November 8 when our van started making strange noises over the Coquihalla and spoke with service manager, Ryan. When we pulled in an hour later, his staff knew we were coming and called him immediately. He pulled a technician off his job to confirm his own suspicions. Yes, our water pump was failing. His shop was booked for a week, but his quick-thinking advisor, Brenden had booked us in for the next morning when a cancellation came in 5 minutes before we drove up! They ordered parts immediately and we were on the road just after 1pm the next day. Stellar performance, everyone! Thank you!

Andrew Abley

I am always impressed with Ryan and the team at Sun Country's Toyota Service Departments. They are very professionalism and when they say something needs to be replaced I have no doubt as they are 100% honest. The staff take time to know your name when you come in and most importantly they "Do" what they "Say" they are going to do; which a ton of businesses struggle with. I feel very welcome when I go there. I do find their prices a bit higher than other shops but they are a dealership thus they sell "Toyota" name brand parts. I have two vehicles bought from Sun Country Toyota and just recently have had a family member buy a vehicle from them based off of my recommendation.

Frances Higginson

The staff at this dealership are friendly, knowledgeable, professional and worked well with me to provide an excellent car buying experience. Body shop, parts dept, trade-ins, new and used cars all available on site. Highly recommended.

Jamie Lind

Good experience with this Toyota location. Went to bring my vehicle for service from out of town, were able to get me in between other appointments respecting my travel. Went over all the details of the service thoroughly. Would recommend this location if travelling from out of town. If in Kamloops and own a Toyota or need to service your Toyota no need to travel out of town!

Ry-jo

We feel very cared for by all the staff at this dealership.

Zachary White

Great dealer with an awesome parts counter.

Bradley Munro

Lorne the service manager. Was extremely helpful in describing the different models. No pressure to make a on the spot decision, will be back when we are ready.

Paul S

Got an oil change done at Sun Country Toyota recently, great service, on time as promised. Would recommend them for sure.

Adrian Liciu

Excellent as usual! Thank you!

Pawandeep Singh

Have been multiple times to this location .Not the best customer services.

Brian Tiessen

Very pleasant staff in Service department. Had my Tundra done ahead of schedule. A little pricey to replace my starter but that's Toyota.

Diyame Derrick Caterer

Excellent service, thorough and clear. Much appreciated. Our family has always owned Toyota’s and Sun Country is a part of the reason why

Peggy-Jo Broad

I was in a pickle...starter went on my old 4 runner around 12:30pm on a Saturday and there aren't many shops open on the weekend. They squeezed it in, trusted that I knew what the problem was, and my old girl is running like a top again! I even made it to a party that night! Thanks so much Sun Country Toyota!

Jonathan MacIntyre

I went in with my 2019 Camry for a simple tire repair. Was told the tire was un-repairable because there were two punctures right next to each other. Toyota would cover the cost of the punctured tire but I was told the other side would also need to be replaced at my expense; $300 plus mounting and balancing. Took the car to another tire shop and got the punctured tire fixed for $32. The tire had only one puncture and I've been driving on it for two weeks with no issues. This is proof that even if you go to the dealer for service, doesn't mean you'll get good service.

Kathy Wiens

Had a bit of a communication problem with the service desk but Ryan fixed everything. Thanks Ryan for great customer service. New battery one day and new spring on front end another day. Thanks for courtesy shuttle and lending me a vehicle while mine was waiting to be fixed. Spent 280.00 on battery and 650.00 on spring replacement wow! My Avalon is better!

Richie Vonnordeck

Writing for a family member who lives in the area. The service was exceptional! They took care of my relative who is fairly clueless about vehicles and the service department got him taken care of in a professional and timely manner. Huge shout out to Samantha and the service department.

Kelvin Ward

My check engine light was on. Sun Country Toyota charged $113.26 for the diagnostic and told me, 'both catalytic converters are gone and it will cost $3522.60 to repair them'. No explanation, just $3522.60. I took the vehicle to a reputable repair shop in town, and was given a detailed explanation of the problem, and that it was only the left catalytic converter that was bad, not both of them. Total repair bill including the diagnostic is $1250. Needless to say I won't be going back to Sun Country Toyota any time soon.

Perry Guest

I spent about 10 minutes at the parts dept asking for a serpentine belt for a 2005 matrix. The two that were helping me had no idea which belt on my car. I know the one guy has been at this Toyota dealership for about 30 years, with no help, I went to lordco I was helped without issue. With very quick service . I will never deal with this Toyota dealership again.i will go to the coast before I shop there again. The dealership in maple ridge is excellent.

Travis Huyghebaert

My wife and I purchased a new Rav4 from Mike Hanemaayer at Sun Country. He was incredibly friendly and helpful - we felt no pressure at all unlike a number of other places we'd been, and they went above and beyond to make sure we were comfortable and informed about everything. We would highly recommend Sun Country if you're looking for a new vehicle.

Arlene Lorenz

I was shocked today by the poor customer service I received at this dealership. I drive a newer Ford Escape and experienced some major mechanical issues and was left stranded on the roadside. Since it was in front of Sun Country Toyota I went in seeking any help they could provide. I am a mature lady and the temperature was 46 degrees outside, but I was told that there were no technicians who could help me. And if there were any, they do NOT service any other brands than Toyota. I found the receptionist to be very rude and unsympathetic of my situation. I would have appreciated being able to get any advice or even a drink of water while I arranged other options. I understand that you need guidelines in your business that is specific to your brand, but when stranded and in need of help, some flexibility or kindness would have been appreciated!

Brock Eaton

Bought a new car from them on Saturday. Told what I needed and was looking for. Very professional and not pushy. Took me straight to a vehicle that suits my exact needs. Very happy with the car!

Anonymous Person

The customer service is absolutely atrocious, I am so disappointed. I went with the purpose of purchasing a truck but they blew me off. The manager was also super disrespectful, he ignored us. I would not recommend going to Toyota Kamloops when Toyota Kelowna is only an hour away. I think driving an hour for a much better customer service is worthwhile. I hope they rethink their customer service and stop thinking that trucks sell themselves...

Hudson Droege

Bought 15 cars from this place and I’m always treated with respect.

Dave Johnstone

Fantastic place. Great customer service. Knowledgeable staff.

Dana Braun

These folks are top notch! Recently had some car trouble on a road trip from Edmonton, they were fully booked but the manager brought the mechanic out to have a quick peek and let us know we were safe to continue on to our destination. They were so nice about it. If I lived in Kamloops I would buy a car here.

Dominic

Went to get my car serviced, one of the best service departments ever!

Catherine Jepsen

Purchased a 2020 Sienna from the staff at Sun Country Toyota this year and couldn't be more impressed with the service we have received! Sales staff were easy to work with and found us exactly what we were looking for, and delivered it quickly after purchase. The service department was very kind and helpful in explaining what services they can provide. We love our new van and will definitely be back for any needed maintenance!

m

I love downtown tongdak!! Original is my favourite!!!

Julie Railton

This was a 2nd time buying a vehicle from Sun Country Toyota and we wanted to deal with the same salesperson. Jo-Anne is very knowledgeable & helpful as this was our first time buying a hybrid vehicle. It took a bit longer than we had anticipated but Jo-Anne is extremely thorough. We enjoyed the experience.

Greg Matthews

Great friendly and knowledgeable staff

Mary Grace Dingal

Fast service and friendly customer service. Thanks to Samantha.

Vanessa W

Recently purchased a 2020 Toyota Tacoma and I absolutely love it! My salesman was Alistair and he is knowledgeable, friendly, and honest. From the initial test drive to pickup date he was very helpful with product knowledge and making sure I was setup for my first drive. I also found Cam in Finance to be very helpful. When you are making the second biggest financial purchase in your life it is very important to have someone who can answer all of your questions with confidence and make recommendations. Overall, I found my experience to be easy and I am really happy with my purchase. Thank you to everyone at SUN COUNTRY TOYOTA!!

Liz McKay

Just purchased a new Tacoma, Alister and the rest of the sales team are amazing to deal with. Very happy for the second time! Thank you so much everyone ???? highly recommended!

john english

I just bought a new Tundra from Sun Country. Best vehicle buying experience I've ever had. Cam and Connor were excellent to deal with. They made certain I knew all the choices and options but there was no pressure...just good information. The transaction was efficient and easy and I was on the road quickly. I cannot say enough good things about the experience. The truck itself has been everything they said it would be.

Jamie Scerbo

My husband and I purchased a new Toyota Tacoma from Sun Country Toyota. Our experience from the moment we walked onto the lot until the moment we drove our new Tacoma away was outstanding. Alistair went over and beyond helping us understand all the features of the Tacoma. Sun Country also helped keep the buying process as easy as possible. They answered every question we had immediately. I highly recommend using Sun Country Toyota when purchasing your next vehicle!

Stephen O'Beirne

Thank you Sun Country Toyota!! We were in the market for a used Highlander. We talked to several different dealerships and our experience with Sun Country was hands down the best dealership experience we’ve ever had! We are from Prince George & were in contact with several different dealerships, wanting to make the right decision. The sale manager Lorne was exceptional, understanding and patient being that we’re from out of town. Our sales lady Joanne was caring and so personable to deal with. We will continue to do ALL our vehicle business with them in the future! Steve & Marcie.

stef miller

had a collision with a highway divider on the coquihalla on our way to banff, which bent the front left rim on the car really badly. ryan & the front desk ladies were super friendly and understanding. they got us back on the road within a few hours, while we were sure we were going to have to stay overnight in kamloops & cancel our banff trip. simon the driver was also super lovely. highly recommend the service shop here.

Christine Petersen

The entire team at Toyota was excellent yesterday when we returned the leased RAV and purchased a new 2017 RAV 4. They were fast, polite, efficient and gave us a great deal. I recommend seeing Carl, our salesman and Lorne the manager.

Trish Stathers

Alisdair is fantastic. Dropped in on a busy Saturday afternoon expecting to have to make an appointment to come back later, but boom, In and out in under 2 hours arranging my new Rav4 hybrid. Thanks very much to Alisdair and Cam for great customer service. Really appreciate it.

Bevin Ollek

Will never again purchase a Toyota again. Took my truck in for free warranty repairs only to get a large bill afterwords. Told me I wouldn't be charged only to be lied to my face and getting large bill afterwords. Worst customer services.

Byron Porter

Brought my 2015 tacoma to the body shop. Amazing work! Definitely went above and beyond. Service department is also very great to deal with! I did also purchase my tacoma from sun country back in 2015. They were fantastic to deal with back then as well.