Reviews of Smith Chevrolet (Car Concessionaire)

Em Tessier

Excellent service. Excellent people. Very caring and kind. Id recommend this location to ANYONE. They go above and beyond 100% of the time. Kevin Adamson, Mike Wood, Colin McGill, and Trevor Caljouw made it possible for me to have my dream car in just a few short minutes. It's all thanks to them I have an incredible vehicle. 10/10!

Vince Pelton

Very knowledgeable staff from sales to service. Matt in sales is fantastic.

Aarุon G

A simple matter of fact is that Ford is better.

Devin Martin

They did me a "favor" by fixing my older, 2004 Chevrolet vehicle.

Merrilee Culling

Had a fantastic experience at Smith Chevrolet!! Nigel was a pleasure to deal with. He was helpful and informative and I didn't feel pressured in any way. I left with a new Chevy Sonic thanks to Mike the financing guy who did his best to get me the best deal possible! You guys rock!! Thank you so much! ????????

Logan Giesbrecht

I just bought a 2020 truck from Smith. I was literally told “if you find a truck someone else you like more, that’s fine. I’m just happy you gave us a try.” That sentiment is one that will keep my coming back. From sales, to financing, to warranties I felt educated and in control of the decisions I made. I get such a nostalgic feeling entering this car dealership; it has that old school feel.

Tricia Collins

Absolutely amazing service. Bought a truck while we where visiting kamloops. Would come back to them for next one.

andrew sadegur

I got a truck from there! See Matt!

KIT LIU

I just had one of my best car purchasing experience with Mo at this dealership. Best service ever. Totally worth driving 4 hours to here. If you are looking for a Chevrolet, come to this place.

Megs

Was in the market for a new truck and they were so helpful and not pushy at all!

HERMANN WEISS

Nice place nice people

Margo Mercier

Worse place to take vehicle for safety inspection. Took our truck in on Feb 21 for oil change and safety brake and front end inspection. Charged us 396$ for service. Was told everything was safe. Multi-point vehicle safety inspection paperwork showed everything was safe. Drove to Vancouver and parked at long term parking on Mars 7th came back on March 13 and head back to Kamloops. The driver side's front wheel bearing came out on the highway at 3 a.m. by Rosedale. The four of us could have got killed because of their incompetency. Cost us 900$ to get it fixed plus another 600$ for taxi, hotel and meal. Will never take a vehicle to Smith GM ever again and will never consider buying a GM product. Think it over before you take your vehicle to Smith. Very incompetent.

Henrietta Anderson

Awesome service. Answered all my questions. Completed work faster than expected.

Elaine Chataika

Mo sold me my very 1st car ever last month & I’m still very obsessed & happy with my purchase. Thank you so much for taking your time in being of great service. I was nervous going in & I came out very confident because of him!! Great customer service.

TyandShelb Kennedy

Great service. Really informative!

Quinn Dyck

Great sales manager, very knowledgeable and friendly.

Jane Campardo

Mike and his staff at Chevrolet were amazing in helping me buy the right car for me. Excellent and friendly customer service, knowledgeable staff, and provided great value with my purchase. A big thank you to everyone! I love my new uses cams car!

Lisa Robitaille

Not very happy with the service dept.

Keith Bevan

Matt was awesome to deal with, worked with us on our needs and didn't try to upsell us. Ended up with a 2.8 ltr diesel Colorado. The mileage has been unbelievable, and it tows our 7000lb trailer with ease. The engine brake works well, even on 11% grades. You should all see Matt.

Nikki Fellows

On vacation I needed to charge my Bolt EV before my trip home. The service department was so friendly and accommodating. I appreciate your welcome and the use of your charging station!!!

Amanda Winter

-5 stars. NEVER will I go here. After the service my friend got today. I wouldn't recommend this place to anyone!

Darren Liebrecht

They are totally dishonest and vindictive. If you buy a new personal vehicle from them they will treat you great until the papers are signed. Once you drive off the lot the problems begin. Their service team is irresponsible with your new investment and body damage occurs in their shop and they deny it. If you complain and they know where you work they will contact your employer with hopes of having you fired. This is happening now with my 19 year old daughter. Her job is at risk and her employer has now talked to her twice about Smith Chevrolet Cadillac Kamloops contacting them regarding this situation. Even her employer is wondering why they contacted them about this. It’s none of their business. I do not recommend this place to anyone wanting to buy a personal vehicle. They will try to distroy you and your reputation if they don’t like you. They are very vindictive.

Karen Passmore

Very pleased with their service over the years and especially recently.

Jason Thompson

Very friendly atmosphere and very helpful just didn't have what we needed what I really like was that he sent us other places that may be able to help us unfortunately could not however still appreciated thank you anyways we will be back for your service again. Travis Hedges.

philip edwards

Horrible service department. Could never get hold of anybody to ask a question.

Carmen Sellars

Service department was very helpful and I'll return in the future

Todd Shyiak

A great group of wonderful people who obviously enjoy their work!!

Graham S

A great place to find your new car. They have so many and were so friendly and honest! Our family just loves our new Chevrolet Cruze, thank you Smith Chevrolet! We also went to a few other dealerships in town, this one was miles ahead when it came to customer service and trustworthiness.

Gary Price

I am impressed in how much inventory and choice they have to help make my buying decision. The deals are awesome and the sales and management staff are great.

Byron Frances

Amazing place for a service and a stunning selection of automobiles.

Alanna Kennedy

Very helpful and not pushy at all and was very polite. They are there when you need them and answers all your questions

Zara Adolph

I bought my 2020 truck from Smith and found the most amazing help to find the one that was meant for me. Unfortunately I was sideswiped by someone who changed lanes without warning and clipped the front end of my beautiful truck. I sent my truck back to Smith Chev Olds to be repaired (body shop & service center) since it was less than 6 months old. It was done exactly on schedule and repaired like new, exactly as I had hoped for. I would recommend Smith Chevrolet for all of your needs 100%. From purchase to repair if needed, they have it covered and the level of professionalism is exemplary.

Greg Willis

Passed off, and it seemed to be an inconvenience to get a couple of test drives. Ended up buying elsewhere.

Clare Watkins

Had a faultless experience purchasing our new vehicle here. Travis and Naomi couldn't have made the process any easier and went above and beyond to ensure we got everything we needed. We received objective advice and felt that our needs had really been heard and taken into account with the suggestions made. We couldn't be happier with our vehicle and overall purchase experience, we would not hesitate to recommend Smith Chevrolet. Thank you!

Corey Reynolds

I needed a rattling heat shield fixed on a Saturday road trip. They had me fixed up quick for a nominal charge.

Chris Harvey (ThisGuyHarvey)

Great staff and an enjoyable wait for our oil change. Price was right!

Flavio G Viola

Great service

Deannie lean

Great service staff

Matt deFouw

Great service department, helpful staff, great all around

Rob Trooper

I have traditionally owned old import cars and just did the odd work myself or brought them to random mechanics. Ever since purchasing a newer Chevy Trax and dealing with Smith Chevrolet I see the difference in having the support of a dealership. most recently I had to have a recall part fixed, as it turned out once my Vehicle was dropped off the wrong part had been ordered so they needed to keep my Trax longer. Craig was kind enough to understand that my lifestyle couldn't allow that much downtime so he arranged a rental for me at no charge to myself to use in the meantime which was very much appreciated by myself. Thank you for maintaining a level of customer service, accountability and professionalism that has exceeded my expectations.

Jim Beeds

Went to look at a Chevy Bolt and no one was available to help. Lots of folks wandering around and waited in the lobby for about 10 minutes. Ended up just leaving. We will take our business elsewhere, was just at the Nissan the day before inquiring about the Nissan Leaf and they were excellent. Was a close race between the two cars, but the lack of service at the Chevy is what tipped the scales for us.

Lawrence Capot-Blanc

Great staff

Reese Pollock

They will schedule you in for work that they can't complete.

Fiona D

DO NOT buy a vehicle here! Great at selling vehicles, sales staff very helpful! Service FAILS at supporting their customers on the back half of the sale (although the girls at the service desk are friendly too, looking for support on my purchase not friends). Customer loyalty is built on customer support! Zimmer Wheaton down the road wins, problem found in 30 minutes - because they actually diagnosed it versus the standard "problem not reproducible - customer to monitor" because Smith doesn't want to do the work!

Trevor McCart

I have a work truck that is constantly running and needs attentions bi-weekly. These guys are always willing to take me in. Fast, friendly, and done well!!

Deb McDougall

Extremely and repeatedly unacceptable behavior by various staff members. Even though they have your vehicle records, they don't notify you of recalls. They do the recall work, and then the vehicle is worse off and they pass it off lightly and suggest I fix the problem. Then for problem to be fixed, they require me to RENT a car from them to use in the meantime!!!! I should have known better to never go back to them after my car was disabled for 12 hours because they "didn't know the hours of Onstar services", and I had to RENT a car then overnight until my car was working. Do not ever deal with these people.

Rejean Coallier

(Translated) Good service and good welcome but I did not meet employees speaking Canadian (English and French) only Brittano-Colombian (English) (Original) Bon service et bon accueil mais je n'ai pas rencontré d'employés parlant Canadien (Anglais et Français ) seulement Brittano-Colombien (Anglais )

S. K.M.

My name is Shawn Michaud and I have had my vehicle into this dealership for a variety of small issues and oil changes 5 times in the last year. From the moment you drive into the service bay, you feel like you are the only customer in this place and it is usually busy. I recently had an exceptional experience where I had a tire issue that needed to be dealt with immediately and they told me to drop off the vehicle to "fit it in" as they were busy. I had my vehicle back within 2.5 hours. Everyone from the service team (Craig and Stacy) know what you have the vehicle in for as soon as you drive into the service bay. They have you in and out of there quickly and a shuttle or taxi or an employee is always willing to give you a ride back to minimize the inconvenience. The front office team is always organized and professional. Rhiannon has always been engaging, funny and professional every time she has helped me out. Other employees working from different departments always say hello when they pass you by. When the service department is busy I have observed the owner Mike helping out. I have been purchasing GM vehicles for 25 years and I would never drive anything else. Thank you, Smith Chev Cadillac, for making the servicing and repairs of my vehicle easier.

Bill Briggs

I called with a problem and had my car taken care of within a couple of hours. Always great service and friendly people at Smith's.

Chad Graham

Great selection.

Gary Gervais

Nice vehicles

Rick Greenwood

If you love Chevrolet you gotta go to the in place to purchase the best make in Canada, the camero is the best for sure,

Kayseas Redsky

First of all! Thank you for fixing my car so quickly. Being from out of province, it was a little stressful! They fixed my car after the long weekend. The service department staff were so friendly and helpful. Even printed me a map. My service tech was a gem! Thank you everyone at Smith Chev :)

Nuwan Fernando

Mo and Mike and their team give top notch customer service. They are extremely knowledgeable and truly all your needs have been met. We are really happy with our new car and their customer service. Thank you.

Covinhas ParaDias

We almost purchased an Equinox here in the summer. Travis was an excellent and friendly person to work with. Ultimately we went with a different vehicle from another dealership, based mainly on financing and features. But I would definitely recommend Travis to anyone looking to buy a vehicle.

chyrel ann chambers

Great place very friendly staff

Ian Price

Fantastic service!

Scott Laity

Woulda been 5 stars if I coulda test drove the new corvette

Lloyd Loveday

Outstanding service. Very helpful and explained everything they did and why.

Debi R

lousy after purchase customer care - as in they don't care about you once they've made their sale

Elliebean B

I wish I could give these people 20 stars! They were wonderful to me when I really needed help. I have no hesitation recommending their service centre. In fact, next time I need a car I will visit them first.

Colby Russell

Have to say I had a great experience buying a new truck, Mo and Mike helped me through the process and it was very smooth. Truck drives like a dream, extremely pleased with everything.

Andre Giasson

Just bought a new 2018 Corvette Grand Sport off Smith Chevrolet and have to say that my experience with them was fabulous. Got the car I ordered and the entire deal was a stress free experience. No pressure and the staff know their products. Many thanks to Anthony and Stan Boone for their efforts to please the custumer. Would highly recomment their dealership for all your car needs.

Jake Brooks

Terrible service

Doug Peters

Got everything I needed and a car wash parts were pricey but free car wash

Mitchel Hughes

Nothing short of amazing. That staff actually care and think outside of the box to make sure you are happy. Love this company.

Allan Falk

It was good

Susan Phillips

Bad experience...car was in service to replace broken window..when I got car back broken glass was in my car had not been cleaned up and outside car was dirty had not been washed.

Linda Soles2

I was very grateful to be able to get my winter tires put on with short notice. Thank you to the service manager for that.

Terry S

Didn't like how they charged me for extra work I never requested.

Neal Jarvis

Friendly staff not a lot of vehicles

victoria smith

Great service!!!

Beth

I called and made an appointment which I thought would mean I would get my service done then, but that was not the case. I was then informed that the appointment was to just talk to the service advisor. I asked how long it would take for my oil change to get done and they said 1.5 hours to 2. I waited 2 hours and 15 minutes to text their messaging service to see how much longer it would take and nothing. So I walked back and talked to the receptionist and she then informed me that it was being washed and would be out soon. I then found out that there had been a recall issued but was not notified about the issue until it was checked. I then waited another 10 or so minutes longer. When I went out to my car the wash on it was subpar and would have been better not done. All and all I would not come back again. I'd rather spend the money and drive all the way to Kelowna Chevy to get my service done. At least I feel welcome and wanted there.

Sparsh Dhingra

Gave my car to fix oil leakage and some other problem. Paid $600 never got it fixed. Sending my car back to them because i paid.

D

The absolute best of the best in customer service...can not say enough good things about everyone at this dealer...we will be back

Disha Patel

It was a really great experience for getting us a car! Moo did a great job helping us with our car problems. Would definitely recommend this place.!

Don Blakey

I went here for service back on July 27, 2021 I have been a regular customer for almost 12 years. After a long day and being charged 1.4 hours for a diagnostic that was 45 min., I was told I needed almost $2000 in repairs for my AC. That information and an oil change cost me almost $450. I asked questions that no one could seem to answer and I was made to feel that I shouldn't have been asking these questions. I was told that the AC lines needed to be replaced. I asked where the leak was - the answer "I don't know". I asked if it was the high pressure or low pressure line - the answer - " I don't know" but the fix was going to be almost $2 grand, as "both lines have to be replaced and they come as a kit". I was asked when I wanted to book the repair. I said I needed to think about it. That didn't go over well. I was travelling the next day and I ended up going to another shop and my AC was fixed for under $200. The problem, an O ring at the Schrader valve. Total parts cost $1.50 and then charges to have the system recharged, which had been over charged by Smith in the first place while they diagnosed it. I have emailed their customer relations person, Angela Cross, twice - their service manager once and have left messages on the website to have someone contact me so that I can have someone explain to me how things could have been so far off base. I have tried multiple times to talk to someone as I have wanted to try and work things out and get an understanding of what happened and give them a chance to make things right. I came here for service regularly with my other vehicles before I bought my Tahoe at this dealership, and came there regularly for 8 years that I have owned it. I have never been treated so poorly. And now that no one wants to talk to me about this issue, here I am leaving this review. I would give this experience 0 stars, however the ladies that were working at the reception desk in the service department that day were very pleasant to deal with. If this is how they treat a regular customer........extremely disappointed.

Pat Bandy

I won't be dealing with this dealership, nor will I recommend it to any friends or family again. I purchased a Silverado from a gentleman 4 years ago who had some minor body work done on it. There was a scratch that needed some touch up.Truck was brand new with under 2000 km. Here I am four years later and a considerable amount of rust is showing. I approached Smiths to see what they could do about it. Before they even knew where the work had been done they informed me that whomever had done the fix did a poor job and that I should inquire with them because it wasn't right or acceptable. After speaking to the previous owner, he informed me that it was actually Smith's that did the repair. I had another visit with the dealership who said they'd make it right. Two days later I recieved a phone call saying they won't do anything to help since I'm the 2nd owner. Regardless, a reputable business such as this should hold themselves to a higher standard. My trucks repair wasnt right or acceptable to begin with. Even the employees said as much. Like others have said. Once you're sold on one of their vehicles you're brushed aside. I wouldn't bother dealing with them again.

Rick Kennedy

Body shop wouldn't address my concern about paint chipping off bumper.

Kathy Bedard

Extremely helpful but no followup. We had to call to find out about our vehicle.

Syd Schriner

I just don't even know what to say about this manager/owner team. By far the least welcoming atmosphere you can imagine. While shopping I had the unfortunate experience of whom I later found out to be the owner wishing them a good morning to which I promptly greated with whats so good about it? You shouldn't say that to me! I mentioned it management and was brushed of with that's Mike!

Ron Bradley

Friendly, knowledgeable service.

Siddarth Bodhu

Naomi ???? , Derek and Monono : Thank you very much! You guys take care of your customers really well (^_^) Strongly suggest anybody to consider this dealership ????

Roger Mounsey

Dealership quality. Friendly service expected prices

Joe Skerritt

Amazing to deal with and always have such good inventory.

Kalikoh Katie

Staff are always helpful ... Service is great! Never too much pressure to buy - they treat you like people not numbers!

Nickolaj Wood

Terrible service. I was overcharged and lied to in essentially every way possible. I brought my car in under warranty to diagnose a noise in the front end, they assured me it was fine. 3 months later an oil shop informed me that a control arm and both upper strut mounts needed to be replaced. Giving Smith the benefit of the doubt I brought it to them, when they assured me it was not the strut mount and actually the brakes, and the control arm should be replaced as a precaution. Glen the service manager promised me that they would replace the control arm at 25% of the cost, and give me a better deal if I did the brake job there, which I agreed to. So I paid a premium for a brake job at the dealership and they told me they would call when the part arrives (they said they would call early next week). Three weeks later I had not received a call so I went in to figure things out. They had nothing on paper and after explaining the story multiple times they agreed they would contact me later that day with a price. I was not contacted and came in the next day, where I was again promised a quote that day. I returned again that Monday where I was told Noone was around to help. Finally, on my fourth visit for the same quote I was told that the part actually is in stock and always has been, they then told me that they wouldn't do the discounted rate, and instead would charge me full price on labour and the alignment with a 50% discount on the part. Again, I gave them the benefit of the doubt and went through with the job. After I had the control arm replaced the noise continued. I brought it in again, where they said I couldn't go with them for the test drive. They came back saying that it was in fact the strut mounts, as I had said it was initially and that they will need to be replaced. I was furious as I was leaving for Ontario in two days and they didint have time to help me and said that I can contact my local dealer in Ontario for help, they weren't willing to contact and explain the situation for me. I contacted Julie the relations manager the next day, when she assured me she will speak to everyone and call me back soon. I again received no call or help in resolving this issue. Very very disappointing, I'm shocked that a business can be okay with treating it's customers like this. Very very disappointed, I hope that others will choose to bring their business elsewhere as there are other shops who are apparently much more attentive with their work and diagnostics, at cheaper rates, without needing to lie to customers in order to rope them in for additional work. I have been mislead intentionally by multiple employees, they were quick to book me for easy profitable jobs, but ignored obvious signs of common issues because they knew it would look poorly on them, rather than doing right by me and being upstanding, as I did my due diligence while they did the bare minimum at every step. Thank you Smith chevrolet for teaching me a lesson to not be so trusting in business professionals.

natalie clos

Bought a Cadillac ATS in January and still love it. Travis in sales is excellent. Got me a great deal and came in on his day off to help me. Great service.

Marie Baptiste

My experience was very good

Dustin Ned

Was nice getting a new truck .. after owning it for bit seems to have a issue feels like it's slipping or chugging and have brought in numerous times to hear some BS story over n over . I know something wrong so I'm a little worried if something happens it's my fault . I don't know what to say or do

Barry Green

Efficient and friendly, will go there again

Christine Surakka

Very helpful and prompt staff!

Bob Tyson

Worked in the bodyshop

justin bigelow

Super helpful

michael king

The parts department are great to work with! Kevin is an awesome guy, and they helped me order in the hard to find parts for my 91 5 ton topkick. Fair pricing and really helpful! from the light bezels to rad brackets. They care that each part is the right fit. Thanks smith chev olds!

Helen McKee

Good friendly service

Harold Bartel

Both Glen & James are top shelf...exemplary...they say what the mean and mean what they say, in as much as delivery of the best of service...& back it up. Brought my '78 'vette in to be serviced & they did a cracker jack good job on my "Frost Blue Baby"! Hence the continued patronage &... too...... spreading the "positive word" about Smith Chev Olds service , in a word, professional. Not to forget technician Phil Cayen for his expertise, concern & good nature! The entire experience dealing with the lads was spot on! So enthused was I at their service I'm compelled to send Tim's Donuts!!

Kathy Stevenson

needed auto body repair on my tuscon,,,couldn t have met nicer people ,,they helped with icbc paper work and calls,,,had a car ready for me to use while repairs were done,,,they kept me posted and explained things,,would definitely recommend this place ,,,,Al in the body shop and the office gals get 5 stars,,,, and now I have a repaired shinny clean car,,,thanx

Jason Bailey

Good place for chevrolet stuff I would really like to buy a C8 Corvette

Tracee Gallant

I have purchased numerous vehicles from Smtih Chevrolet. It is a great place to purchase and service your vehicle..

Shelby Groslin

Getting rear ended and dealing with ICBC is not always the most enjoyable experience. However, my experience with the body shop was nothing but amazing! The workmanship is incredible! My car looks amazing! I would not hesitate to recommend them to anyone.

william bailey

Can I give 0 stars ? Absolute dishonest dealer sold my girlfriend a used car far above fair market value that blew the motor within a year and then tried to charge her 3000 dollars more than the going rate to replace the motor. They also charged her 97 dollars to tell her the motor was blown.

Jerod Doonan

This was by far the worst dealership experience of my life. If 0 stars was an option they would get it. I would recommend you deal with Zimmer wheaton. I will never take my truck to them again nor will any of my friends or family. The lack of willingness to even attempt helping out blew my mind.

Janine Rayburn

The team at Smith Chevrolet gives top notch customer service. Derek, Matt and Mike are a dream team when it comes to getting a new vehicle. They are extremely knowledgeable and truly care that all your needs/wants have been met. I could not be happier with my new truck!

Noble Magutsa

Really disappointing when dealer takes on work they don’t have capacity for! Called in seeking same day appointment & Service Advisor told me they had several slots open for the day starting from as early as 815am. Told advisor I would be heading in right away & she said in that case no need to book the appointment, they’ll take care of you on arrival. I dropped off my truck by 820am and expected the 45 min repair would be done before lunch at the very latest. Unfortunately they sat on it all day! In spite of follow up calls at 11am, 12:30pm & 2:30pm, truck was still sitting outside. On the last call Craig the service advisor (booked in the vehicle) went on to tell me I walked in without an appointment, really???? Retrieved my vehicle at 3:45pm and took it elsewhere. They were kind enough to stay late and turned around the repair same evening. Day wasted!

julie finlay

Great service , friendly staff.????

Leslie Hill

Had a fantastic experience this weekend trading in our vehicle and purchasing a new Equinox with Keith Bickert. He was very friendly, listened to our concerns and was willing to put the work in to make it happen. The process was easy thanks to Keith and all the team members we had the pleasure of meeting while we were on the lot. I would recommend them again and again.

Leif P

TERRIBLE SERVICE ABOUT A MONTH AGO! THE SERVICE MANAGER WAS TOTALLY UNREASONABLE AND SAME WITH THE GENERAL MANAGER. I WILL NEVER GO BACK! BUYER BEWARE

Kevin Ihlen

Very helpful and informative, nice to be able to look at GM and Hyundai products with one salesman...

Nate Craft

Great sales guys! Service can seem a little unorganized at times, but they always get the job done right! Wouldn't go anywhere else in Kamloops!!

Amanda Chidwick

I was travelling from Victoria to Kamloops to visit family, when my transmission broke. Obviously, its a huge repair and a huge cost. James was able to find an extended warranty that could apply, and was able to ensure it was transferred from my Grandfather to myself. The repair was free, and all the staff at Smith Chevrolet were incredibly polite dealing with multiple phone calls from various people in my family. They were patient and helpful, and even after my car left the shop, they were answering my calls. Very impressed.

Sylvan Blake

I bought a 2014 Silverado new/used. It was still under warranty and had so many problems. Trying to get warranty work done is like pulling teeth. They hired Cap-It to install a level kit. My front axles went way before their time and they told me it’s because of the aftermarket level kit I put in. I told them that I bought it like that off their lot. They refused to fix the problem and I will not ever let them fix this truck again. DO NOT GO TO SMITH CHEV I tried as hard as I could to resolve the issue with the service team and sales manager with absolutely no results. If they actually want to help me fix the problem they had plenty of opportunities. I had another shop fix it and write a report on it, I then provided this report to Smith Chev. They pretty much said they can’t do anything for me. Now they responded to this review. They have my number and have not reached out to me.

Murray Bymoen

We recently purchased a used vehicle that developed issues with some body work that had been previously done. After meeting with Derek (sales manager) and Moe (salesperson) the issue was resolved in a very satisfactory manner. Thanks for the good service!

Colton Barker

The sales guys are good and nice. But once you buy a vehicle and try to get whatever done to it you're put in a backseat. My family has numerous vehicle bought here and if we try to get something done as simple as an oil change and have an appointment for first thing in the morning, it's still at least 2-3 hours before we get the vehicle back. I've had my truck in multiple times for Bluetooth issues with a brand new (few months on the market new) phone. They said they can't do anything and I have to call GM Assembly and file a complaint. I did that, 4 hours on the phone with GM and On Star they said they'd get a GM Assembly tech in to look at it. They never did that. It's been in multiple times for an issue they won't fix. They say it's my phone when I've already had that end checked out. Oh ya, and this is still all under warranty. Go to Zimmer Wheaton, don't waste your time here.

Michelle Goodrick

Fast service, fast insurance person on site in minutes ... made purchasing my Cadillac easy

andrew matusky

Great service at the start when I was looking to buy. Once I bought my vehicle, seems like I don’t matter. I bought a pro package for the truck that cost 4000. I have been chasing them for 3 months now trying to get everything done for the pro package. Seems like only the one guy knows about the package I bought and he’s never around. I thought everything that the package covers would be in the system, but every time I bring it up to the service department, they are unsure what I am talking about. Donno what it will be like if I take my truck in for things the package covers and they have no idea about it, they might charge me for things I am covered for. I am still working on getting everything done on my truck, keep finding more things they haven’t done. Takes a lot of time out of my life to keep bringing it back just to get a few more things done. I just don’t like how I have to keep guess on things they still owe me that they have to get done to the truck. So that’s why I give them one star. The one star is for the great service from the sales man. If it wasn’t for him, I would give zero stars I also took my 2018 Silverado in after 400 km, because the truck was shutting down. Once I got it back, there was three good scratches in the box on the driver side.

Frank Bott

Very nice dealership, pleasant staff

Lana Todd

Great dealership, great staff that tries very hard to make sure you are looked after expertly and efficiently whether purchasing a new vehicle or going business in one of the other departments.