Reviews of Kamloops Hyundai Ltd (Car Concessionaire)

Cody Ouellette

Had a problem with our vehicle while driving through. Stopped and they were able to replace a fluid pump within 2 hours, even though we gave no notice. Great service! Thanks for going above and beyond!

Geralyn Alain

My fiancée and I recently purchased a Hyundai Santa Fe from Kamloops Hyundai, and had a TERRIFIC experience, specifically with our salesman Josh. He was knowledgeable, attentive to our needs and budget, and was very patient with us and all of our questions. We at no point felt pressured, which was a major factor in why we purchased the vehicle we did. Post-purchase, we were introduced to the receptionist who would be calling us about appointment reminders, as well as the service team. It was a nice touch, and allowed us to put faces to names (always a good thing!). We highly recommend Kamloops Hyundai!

Nidhi Arora

Really great service and friendly staff. Owen is really great Salesperson. Highly Recommend!

Matthew G

Very good customer service here at Hyundai Kamloops!

Juan Diaz

Amazing customer service but mainly time efficiency, we saw the car, Jake made it make sense financially, explained all the benefits and without wasting time, just called it a deal, highly recommended if you wanna get a great deal and save money

Keisha Fletcher

Excellent service. Highly recommend if you're on the search for a new vehicle!

Denyse Merchant

Just love my 2018 Kona ???????????? Awesome service every time Friendly people Thanks everyone!!!!!

Dian Verwey

We have 2 cars and one is not a Hyundai and I have both serviced there. Great reliable dealership and service department.

Silvius Soth

Always a pleasure doing business here. The staff is professional and friendly. I have purchased several vehicles here and each time it was the same enjoyable experience that makes you feel like you have done the right decision in investing with Hyundai.

Al Ward

Extremely helpful, as usual. I really like dealing with this dealership.

Melanie Slaney

if i could give negative stars, i would. i was set to buy another hyundai next year, and trade in my current - but i think i'll go with another brand instead - if you have an issue, they simply do not care.

Joanne Ward

Very attentive group of people. Excellent service. Look forward to my next visit.

Shawn Ray

Fast, economical, efficient.

Dalton Hargreaves

The customer service was awesome! I purchased a Hyundai Kona, and being my first car purchase, Daniel and Jake made me feel comfortable and at ease through the whole process. They help you out every step of the way! Thanks Daniel and Jake!

Chad Purdy

They have always treated me beyond excellent. Always honest and realistic about what quotes they provide. They have worked with me in difficult financial situations even when it meant taking sell on the sale. First choice to go to with anything.

RL Court

Called the service dept a week ago on Friday to ask for a basic quote for labour and parts got the labour time & rate immediately ok great thks!! ???? was told l’d get a call back with the parts price NEVER happened ???? l also requested they please let me know the status of a reimbursement chek for towing after an engine replacement 2 months ago for my partners vehicle when they got back to me, which they never did so l called back again the following Monday & left 2 messages with reception for a call back STILL nothing. I finally got fed up & called Kelowna Hyundai got all the info l needed and an appointment booked in 15 minutes for my repair which is going there and still no info on the rest of my enquiry until today when l called yet again and asked to speak to accts payable directly the gals were lovely and let me know the cheque was mailed ok great thks!!! buttttttt hello takes 2 min to call a customer back or do a follow up as promised terrible customer service Kamloops Hyundai!!!

Trish Morelli

Buying my new Santa Fe at Kamloops Hyundai was an awesome experience . Everyone was so professional and so helpful and really genuinely cared about my needs.

Norma Edwards

Grateful for awesome workers, thank you

Donna Blyth

It was a great experience from start to finish. Everything was handled professionally and with respect. Harvinder Singh didn’t pressure me to buy, he was very knowledgeable on the product and he is a true gentleman. Everyone I dealt with at Kamloops Hyundai did an awesome job. This is my 4th Hyundai and I would definitely buy a Hyundai again

Dana Wlodarczyk

Walked in to Hyundai Kamloops to LOOK at SUVs. Met Kevin who answered all my questions, showed me some options and let me take one home to show my husband. Returned later with my husband. More questions were asked and answered. We chose a vehicle, they gave me a good price for my trade. The manager was involved and very helpful. Kaleena the financial service manager was awesome. Had the financing approved in less than 10 minutes. From walking in to return the SUV I test drove to driving away in our new shiny SUV the process took about 1.5 hrs. Everyone was fantastic. Very friendly, efficient, knowledgeable staff. A great experience. ????

Melissa Linthorne

My car overheated and I just dropped in hoping they could see my car without an appointment. They took my car in and fixed it within a few hours. I was so grateful since I live out of town and was worried about not being able to get home.

Helmut Heid

Kyle always provides excellent communication and customer service.

Lisa Bennett

Excellent and friendly service and follow-up.... happy with my new 2021 Kona

Christina Mitchell

Thank you Kevin, Kaleena, and Jake for giving me the best first buying experience! You guys went above and beyond to make sure that I left feeling 100% satisfied with my purchase. I highly reccomend Kamloops Hyundai for excellent service ????

Debbie Taylor

I did a test drive in May with the insentive of a $50.00 Esso card. Never got the gift card and now the dealership is not answering my emails. Not good customer service. What would happen if a bought a vehicle... Same crappy service????

Josh Spink

On our fourth Hyundai in 4 years (in a good way!!) sales team is fantastic even though our last purchase was almost two years ago the sales manager jake still remembers us and when we bring vehicles in for service he comes out and says hi. Service team is very friendly and all the minor issues we have had have been dealt with immediately!

Richard McCormick

Only had tires changed, but talking to staff was great. Thanks to all.

Mairi M

Good reliable service.

David Palmer

Great dealership, great staff. They made the process of purchasing clear, simple, and help you make the best choice.

Daniel Werkman

Dropped by to check out some new vehicles. We told the salesman we were just getting an idea of what was out there. He wasn't pushy which was nice.

Jin Sakai

Jake and Kevin drove a hard but fair deal and we couldn’t be any happier with the purchase of Hyundai Palisade. The test drive was a last minute decision but they were still able to accommodate us on such short notice! Big thanks to these two gentlemen, as well as the rest of the Kamloops Hyundai team from financing to insurance that made the experience seamless for us even when our little boy was getting restless from waiting.

Lucy Charbonneau

Love my Hyundai Santa Fe

Serena Duckett

Wonderful customer service. Jake went above and beyond my expectations. It was the quickest experience i uave had purchasing a vehicle. Jack was excellent at explaing everything about my new car and how all the features worked.

Lydia Barr

A lot of waiting for an unorganized and uninformative salesman. After a short test drive I was handed a paper to agree to buy the car. Got grilled by the salesman about why I wouldn’t buy it on the spot. Very defensive and short once he knew he wasnt making an immediate sale.

Todd Shyiak

Great people who really enjoy what they're doing!

amandeep kaur

Great customer service!!! Friendly staff Special thanks to Harvinder Singh who went above and beyond to provide best for me !! I walked out with brand new. 2019 Elantra!!!

vasantam sabharish

It was great doing business with these guys! They were very welcoming, Wonderful staff Kyle, kaleena, and Megan! and the Executive George did awesome job I like the services. Keep it up pals. :)

gutta vamsi

Very rude and worst ever customer experience I had.

Ronald Neto

I can't express how happy I am with the service there. From the moment I stepped into the store to the moment I got out with a new car and after. The staff are very helpful and welcoming.

Eric F

couldnt have picked a better dealership to buy from. Jake, Cam and Kevin are the best to deal with by far. This dealership goes above and beyond.

S Soth

Great place with outstanding customer service. You get treated like family with no pressure.

Kacia Goodrich

I have been working at this dealership for almost two months and it has been so amazing, The people that I get to work with on a daily basis are just so fabulous and genuinely kind and I am so grateful to be a part of the Kamloops Hyundai Family.

Byron Frances

I love working here

James Kovacs

Fantastic service and a great Internet department. A real joy to deal with. Every dealer should treat there customers this way!

Jo Maltais

As a young single female it can be really stressful and overwhelming buying a vehicle from anywhere let alone a dealership. George and Kaleena with Kamloops Hyundai made my experience so comfortable, took the time to explain everything to me and went above and beyond to get me into a situation that worked for me. 10/10 driving away happy and grateful!

Nitesh Singh

Awesome experience.

Jason Richard

Always had decent service and never felt forced into anything.

Loret Thajet

They were very courteous and fast service.

Patricia Edrozo

Staffs are not welcoming and did not provide the service we need. Effortless work.

Colton Dick

Semi-helpful parts department, more worried about their lunch than assisting a customer.

Jordan Walker-Clark

TERRIBLE SERVICE DEPT + FOLLOW UP SKILLS. Do not seek services here unless you're under warranty and even then, I'd be paying for a quality service dept at this point... I can tell they comfortably sit and take a paycheck without really caring about the quality of work they provide... Corporation indeed. Go to a mom/pop shop that will actually look after you with a genuine caring nature. My partner bought a brand new vehicle from them in 2014. There was few problems from the start, but I could tell something wasn't sounding quite right after a while. Turns out I was right (although id continuously hear objections due to it "being a new vehicle) the engine was recalled this year; after seizing on the side of the road and completely dying, they replaced it. But something was still really wrong, the gears on the auto transmission were faulty and "punching" themselves very roughly into 2nd/3rd. They said they transmission needed replacing, and found us a used one with low kms. We agreed to have it replaced before further issues ensued. Within days I was noticing the same issues with the "new" transmission. Beyond frustrated at this point (and a couple grand down the drain, at this point), my partner took it into the Hyundai shop AGAIN (despite my objections), they then labelled the issue as a faulty/busted coupler. They "fixed" the issue, and sent us on our way again after another few hundred dollars. Well WITHIN A WEEK the same issues were happening!! Tried calling them multiple times... Continuously said the shop was busy and someone would return my calls. I asked to speak to a manager, and was told I would be called as soon as they were available. I called an obscene number of times, AT LEAST SEVEN TIMES. IN THE LEAST. It's now been two months, and we have never received a call. Not once. Major slip through the cracks. Despicable service. We took the car to a small reputable mom/pop shop in Kamloops, and not only did they find a whole slew of issues that Kamloops Hyundai completely missed (or completely ignored), they went above and beyond to actually help us find and fix the issues that were so blatantly left to slip through the cracks. Leaving us beyond appauled with Kamloops Hyundai. Hyundai's doesn't deserve your hard earned $$$$$... Do your research. GO TO SOMEONE WHO ACTUALLY CARES, like Active Auto. Save yourself.

Audie Billy

I received my 2nd letter for recall. I never dealt with Hyundai dealer before. I now recommend them. As they are friendly and helpful. I'll be getting my next car from them because of the service they gave me. Look forward to have them service my car in the future to keep my car serviced and updated.

Jackie Taks

Megan in service is very professional! They always do a great job!

kelly wass

Customer service was excellent I bought brand new Elantra from different dealership as didn’t live in Kamloops at the time and that dealership could not compare to Kamloops . They are very friendly here and the service department is quick at having your car ready . If I ever bought a different car it would be Kamloops Hyundai

Jim Hobbs

Fantastic service dept.

Marge Rowand

Excellent service! Jake provided an outstanding offer on a used Hyundai Tucson 2012 that was in mint condition! Trustworthy staff - totally recommend them for anyone looking for an affordable and reliable vehicle and service!

Carmen Marsh

My sales person jack, the right person to go to when you want to buy a vehicle. He allows you to do so in your own space and time. No pressure and he gives you all the assistance you need, i would recomend

Sean Warren

Every dealing we had with Kamloops Hyundai was fantastic. Over several visits, we were assisted by Harvinder and Daniel. Both were professional, insightful, and helpful. Harvinder guided us through the process in a way that made me feel at ease and confident with the decision I was making. I would absolutely recommend dealing with Kamloops Hyundai and either Harvinder or Daniel. Thanks to them, we are driving a new Kona and love every moment of it.

Nishant Patel

It was an great experience of buying my first ever new car. Harvinder singh have helped me a lot throughout a deal thanks for support buddy. Thanks Kamloops Hyundai for providing good deal of car ????????

John Fraser

I took my car in for service . I received excellent treatment by Megan who kept me informed with every step. The service exceeded my expectations. While I was there I was introduced to Daniel in Sales. He listened to why i was there and discovered we were thinking about buying another vehicle. Daniel showed me some vehicles that could be good for us but pointed me towards a vehicle he truly thought met all my needs. Holly in finance put together a good financial package and Jake sealed the deal for us while truly showing that he cared for us as individuals. Totally a great dealership experience. If you want to feel like part of the family, and want to be treated right, you need to go to Kamloops Hyundai

Jamie McLachlin

I would like to commend the Kamloops Hyundai Service department - particularly Megan Punton - for their upstanding customer service!! We were on a family vacation driving from Calgary to Vancouver Island and our vehicle broke down just outside of Kamloops, We had to have it towed to their dealership to be fixed. Megan was incredible! She was fast, communicative and friendly. I felt like we were in good hands from the moment I spoke to her on the phone (frantic and on the verge of tears, might I add). Not only did she (and the whole service department) make a terrible experience better, they ensured our vehicle was fixed within our time frame and with a smile on their faces. If we are ever back out that way, we'll be dropping off some coffee and donuts to say THANK YOU! From the bottom of our hearts :)

Austen Holland (FlamingPaw)

Nice staff, quick service. Even got a free carwash when I brought my Hyundai in for a recall.

Yolanda Dye

Thank you to Trista and Alex in service for the courtesy call/texts and warm welcome upon arrival. A shuttle ride was immediately arranged and the shuttle driver was so helpful. He went above and beyond!

Lisa Daily

Great customer service. Very helpful, professional and friendly.

Terri Kovalcik

Drove 2 hours to find out one of the techs had a family emergency. Didnt stay due to how hot and how long it was going to take ☹

Brian Macleod

Kyle Schmidt, the Service Manager, is at the top of his game. He truly cares about his clients. Received good service an advise from Kyle earlier this week at Kamloops Hyundai.

Sonja Thomas

Thanks to Harvinder and everyone at Kamloops Hyundai. Loving my new Kona!!

Raghav Arora

Thank you kamloops Hyundai and the product advisor Harvinder Singh for providing your amazing customer service and facilitating the whole process of buying a car. I’m highly satisfied with the service I received and I would totally recommend it to the interested buyers. So many great deals on a huge variety of cars.

Andre Leite

Awesome staff. You should considered it when buying a vehicle.

Greg Em

Hyundai has some of the nicest looking modern cars today with the best warranty. Which is one of the reasons why I purchased a 2021 Kona EV. Admittedly, I had some early troubles with the car itself, through no fault of Kamloops Hyundai. I was obviously very concerned and frustrated, but after speaking with Jake, he assured me I would be supported. He held true to his word and the car was fixed (Thank you Megan and Service). Jake and his team went above and beyond to ensure my satisfaction and thus my loyalty. Thanks guys.

Leeann Neisner

I would definitely go here again

Dave Namkung

Our salesman, Cade, did an excellent job. Abishaek in Finance went over and beyond our expectations to guide us through our financing options, and adapt to our needs.

B P

Staff friendly. Got my motor exchanged fast. Kyle is fantastic.

Covinhas ParaDias

We purchased a Tucson here in September and we were very impressed with Kamloops Hyundai. Our sales guy Kevin was very friendly and knowledgeable, he was also very patient with us while we considered all the options. Everyone we've dealt with in both financing and service has been great. We are very happy customers. I would recommend this place to anyone looking to buy a vehicle.

Tristan Cavers

Great experience have a Brand new Kona ev couldn't be happier

Anita Swing

First, let me say that the manager, Jake, is a great and helpful guy. But I had a bad experience with service recently. Took my leased car in for an oil change and asked if it would be about an hour. Was told yes. Got back an hour later and asked if it was almost ready. Was told yes again, then learned that it hadn't even gone in yet. At that point I was so angry at being lied to twice, and with no apology, that I went home. Also, I saw the person working in service drive my car into the garage without a mask on. Her name was Kacia. I was supposed to get an opportunity to rate my experience with the service appointment but it never came. Just be honest with customers, please.

M B

I cannot adequately express my gratitude to Kamloops Hyundai for the care we received from their company. We have a 2013 Santa Fe Sport that on two occasions lost all power when accelerating to pass another vehicle. The results of this power loss could have been fatal. We took our car to Langley Hyundai after both breakdowns and were told there was nothing wrong with the car. We had a third power failure near Kamloops and had the car towed to Kamloops Hyundai. After reviewing our vehicle service records we were informed there was a recall on the motor that should have been taken care of during our first visit to Langley Hyundai. We were told we would be getting a new motor free of charge. Kacia, the service advisor then arranged for a rental car at Hyundai ‘s expense as we were traveling north to see our grandchildren. She then offered to pay the $300.00 towing bill we received. Kacia told us to go and enjoy our holiday with our grandkids and she would take care of everything for us. And she did just that! Thank you so much Kacia for everything you did for us! It is heartwarming to know there are still people and the companies they work for that are honest and truly care for and about their customers. I highly recommend Kamloops Hyundai to take care of you and your car. Mike Bobrownik Surrey, B.C.

Gurkirat Tiwana

Bad experience. I purchased brand new Hyundai Elantra in 2018. After 2 years the rear drum breaks are all rusted. I put a complaint around 4 months ago but didn't hear anything. The 5 year warranty includes corrosion as well and I hope someone would help me. The new breaks are too expensive.

suresh civil

Great people's.. I had a good experience with sales person Harwinder and Finance Manager is good.

Ty Hill

Dear customers of Hyundai Canada Hyundai I would like to share my experience with dealing Hyundai. It all started with my car starting to run rough a few months back. I wasn't sure what was wrong with it. It turned out that Hyundai had a recall for a software problem that was causing misfires in all my cylinders. I made an appointment and brought my car in to be fixed. When I got my car back it was running worse and I had to park it. I brought my car back to be fixed and Hyundai Canada denied that their recall could be caused by their recall. They were denying any wrongdoing and my car sat at the dealership for weeks while they made a decision. They left me vehicle less did not offer a courtesy car and I lost the ability to do my job costing me thousands of dollars. The damage to my car included destroying my catalytic converter, my turbo and my cylinders. Hyundai Canada denied that misfires caused by their faulty software could cause this kind of damage. They were lying and doing whatever they could to not stand behind their product and offer zero customer service. I pulled my car out of Hyundai because what they were going to charge me to fix damage caused by them was highway robbery. I also paid $120 for them to misdiagnose the problem with my car It turned out that because of unburnt fuel getting in my exhaust system, down my cylinders and in my oil pan that indeed this recall destroyed my engine, my turbo and my catalytic converter. I have had 3 mechanics look at this and all have told me that Hyundai's faulty software caused this damage. I also have found various other customers online who have had the exact same issues with their car. So Hyundai knew that the damage was caused by them and still denied it and refused to fix it and stand by their product. I have spent thousands of dollars out of my own pocket to fix my car damaged by their faulty software. My next car was going to be a brand new Hyundai Veloster N an upgrade. I will NEVER buy Hyundai again, Hyundai offers poor customer service does NOT stand behind their product. I reccomend if you are thinking of buying Hyundai. Think twice and go with someone else. Do not buy Hyundai they do not care about their customers A dissatisfied customer Ty Hill

Sakred Skin and Studio

I found the financing person I was dealing with was very friendly and great service! I bought my vehicle almost two months ago and I have called 3 times about when the trailer hitch would be installed and trying to reach the person that sold the SUV. Never got a call back - was told originally it would be 2 weeks to get the part in and then installed shortly after. Called for the 3rd time and I am just on hold still and no one can tell me anything. I am a little disappointed since reception told me I would get a call back from the salesman and now it has been 2 months. I am still on hold and it has been about 3 minutes of waiting to talk to someone (which is fine) but it is the lack of customer service a f t e r the sale that is getting only 3 stars. I would love it if companies were more transparent. If the part isn't going to come in for a while, just let me know and call me. I just bought the vehicle, my information should be there and you should know what is going on. I wish I could remember the sales person's name, but unfortunately his customer service was forgettable. *update* just got off the phone with Silm in parts - very friendly professional customer service. He said he would call me back to update me. He gets 5 stars :D

Betty McCaw

Very pleasant and done on a timely manner.

Help Local (Business)

Very good professional service hope they will keep carry-on giving this service. Special thanks to Brandon, Chatur and full team.

Deepak Sharma

I just purchased my second vehicle from Hyundai Kamloops. A Hyundai Elantra. One of the best experiences interms of car dealership and when buying is concerned. Daniel was my product advisor. I must say, he is one of the best advisors in the whole city. Just listens to what your needs are and boom gets what you are exactly looking for. I went to purchase the second vehicle only because of how welcome I felt in the dealership and ofcourse I knew my concerns or needs will be fully heard. While all the people working in the dealership are amazing. Daniel and Jake are the ones to look for in there. Thank you guys.

James Prigge

Great service department

Barb Wiebe

Had an issue with A/C on way to Kamloops. Went by dealership and they got us in right away to diagnose problem. Very reasonable rates as well.

Rohan Sharma

Amazing customer service. The staff at the this showroom is well trained and are always willing to help their customers. I was completely taken care of and Kevin specifically made sure i get the best treatment. The atmosphere of the showroom is really friendly and accomodating. Highly recommended for any kind of car purcahse. See Kevin as he really appreciates his customers and tries his best to make sure his custmers leave with a smiling face. Thanks

Karen Nelmes

Exceptional service from Kevin, Jake and Jack!

Norman Osenton

Alex (service rep) is very helpful and keeps you posted on progress or if there is anything that needs doing.

Gerry / Lucy Avery

Our Santa Fe was in the Service Department of Hyundai in Kamloops recently and we were taken care of by two excellent staff members; Kyle and Meagan who both went beyond our expectations in taking care of our needs and making a bad situation tolerable. Thank you Kyle and Meagan for accommodating our needs and being so professional as well.

Jeff Ryder

Good service. Beautiful new look inside.

Dixie Bready

Great people..no pressure sales..clean showroom..always returns my calls..fast and efficient financing...

Tom Ambler

I give them 5 stars exept management they get 3 stars they needs to hire more people the parts guys are running hhardhardhard.

Susan Phillips

Great place to by a car..low pressure and able to nagoshate on pricing.

jordan bott

Got my car detailed here and it came out spotless

Caroline Bissat

We purchased a 2018 Elantra. Harv and Jake were great to deal with.

Gurdeep Pannu

Friendly, knowledgeable staff were always willing to answer questions whether in person or by phone. I did not feel pressured to make a purchase. My needs were met in a professional and courteous manner.

badal parashar

Great Experience dealing with them. Harvinder was always helpful.

Betty Ann Beatty

Quick and efficient service. ????

Mike Walker

Kamloops Hyundai is a very good dealership to do business with I recommend them highly. Most places do not give customer service at Kamloops Hyundai they do. thank you Michael Walker

Lisa G

Very helpful, fit me in with no notice on my road trip because muy check engine light came on. They checked it out, installed a software update and had me on my way quickly. Great service

dennis markin

Great dealership, great car. They got me a competitive price on the Santa Fe I wanted, out the door and down the road in no time. Friendly and professional staff made everything easy. They have my highest recommendation.

Jeff Scheller

Great staff and service. Jake and Kevin were great to deal with and I reccomend anyone looking for a new vehicle to visit Kamloops Hyundai. I love my new 2021 Kona Electric and it was a great experience buying a car from these guys with no pressure, they made it fun to buy a car.

Barry Schmidt

Top notch service.excellent staff.

Brittany Morrison

Kamloops Hyundai is notorious for pulling the whole bait and switch tactic. They constantly promise one thing then deliver something else and when you point out that that wasn't what you agreed to, they pretend like they have no clue what you are talking about. Most recently I had new winter tires included as part of a promotion in the spring. However, when I went to mount them I discovered they were the wrong size (too big). Although, Hyundai did replace them, they did so with poorer quality tires. When I bought my car, I was told I was getting tires that that were on par with the winter tires I already had when they were new, turns out that was a lie. Not happy at all.

Ryan Friedrich

My Better half just got a new 2019 Tuscon after trading in her 2016. The experience dealing with Kevin was Great. If you need a new vehicle I suggest using him ????

Jemin Yeosuian Kim

Stopped here for the oil change for my Hyundai, during the trip between Calgary and Vancouver. Much quicker and cheaper than Calgary Hyundai dealerships.

Larry McDonald

Fast, friendly service.

Iris Lambrechts

Went for an oil change - they were a little behind on schedule so it took longer than expected, but they made up for it by cleaning the exterior and interior of my vehicle! Such a lovely touch for such a a regular appointment. :) The older gentleman at the desk was very kind and provided great customer service.

Jesse Miller

I only deal with these guys! Friendly service,very accommodating and professional. They also wash my car off after I bring it in for and oil change or warranty work, its little things like that which make me choose this dealership everytime. Definatly better than A LOT of dealerships ive dealt with in the past. Amazing customer service and staff!! Highly recommend.

Cole Hoffman

Just picked up the 2022 Kona. Barely had it a day, but I love the car and the staff at Kamloops Hyundai were very helpful with the whole process

sheila len

Just had a small maintenance job for them to do. What really made me happy was they took the time to wash my floor mats. Haven’t always done that in the past but thanks for this time & keep it up !!

Albert Mbai

Good and excellent show rooms. Good customer service too

Barbara Walch

Amazing service! Amazing Staff!

A B

We had an disappointing experience. We were offered warranty on the SUV yesterday and we mistakenly agreed to it. After returning home and doing more of our own research we immediately cancelled the warranty on the used vehicle we bought. When the staff thought we were getting the expensive warranty, their level of service was great. They said when we bring our car back for detailing that they will also fill up the gas. The next day we came back and re- signed without the warranty and the level of service noticeably declined. When I asked for more clarification about the spare key that I thought should be included (whether or not they purchase one for us or retrieve through previous owner), the response of the staff member implied that it was an inconvenience for them to discuss it. The car was not filled up when we left after detailing as promised. It was a disappointing experience when it should have been exciting.

Trista Nelson

Such great sales and service staff! This location is beautiful and everyone is always smiling and very helpful!

Lana Volpatti

We Had no intentions on buying a new car on May 24 but George put no pressure on us which made our experience fantastic. Highly recommend this dealership as they were all very friendly&professional in every way . Thank you George!! Hi to Kaleena Tony&Lana Volpatti

Galen Barnhardt

Our company vehicle, a 2016 Hyundai Tucson, has been consistently burning oil. So much so that I need to top it between oil changes, which occur every 5000 km, otherwise it runs out of oil. I have been informed that this is within "industry spec". The vehicle now gets less than 12.0L/100 km fuel economy on a commute where it would previously use 8.0L/100 km. This has been happening over a period of months, yet Kamloops Hyundai has informed me that this is due to cold winter temperatures, and it should be tested in the spring. On what planet does a 50% reduction in fuel economy and burning through 4.6L of oil between oil changes qualify as "industry spec" or "normal". If I could give negative stars to Kamloops Hyundai and Hyundai in general then I would.

nikhil devkota

Great job by Mr. Harvinder Singh. He is very helpful and guided me well. He has great knowledge of his work. The sales and Finance team is superb. Would definitely recommend Kamloops Hyundai to everyone for a variety of options and great customer service.

preet kamal

Hello everyone. I got a new car today and I feel very happy and satisfied under the guidance of Mr. Harvinder Singh . He guided me so well that I bought my new car during my first visit at kamloops Hyundai. All the other staff members helped me a lot to figure out the things. Yeah, I would definitely suggest that if someone wants a new car u should definitely visit kamloops Hyundai. I guarantee that nobody will not get back to his home without buying a car .

Kasey Karran

Made an appointment with them for a warranty check, I live at least three hours and made the appointment a month in advance. A fuel filter change is appart of this warranty check and it was not done because "they haven't seen this car before and they didn't have the right filter on hand".

Michelle Blackmore

Great experience! Jake is the best to deal with.

T

Megan in service had taking such good care of us. Arranging tow truck, parts and mechanics schedule, etc. We couldn't have experienced a smoother ride than the one they gave us. If you deal with Hyundai Kamloops service team, you will get more than they'd promised you. I'm so impressed with them!

Randy Walter

Stay clear - Service, what service? Could not make a deal to buy the Vehicle - went to Vernon - saved $3500. Service - very slow - over a month to get warranty work. I would not buy a Hyundai again. I'm not sure who is worse, Hyundai Canada or Kamloops Hyundai - absolute joke with customer service. If you are going to buy a Hyundai, go to Vernon - heads above these yahoos.

bonnie askeland

Had a great experience at Kamloops Hyundai would recommend it to anyone.

J Mitchel

Unbelievable service. no bs Jake ,Kevin and Kaleena thanks for everything.

Ryan Cronshaw

Its been a week of driving my brand new Hyundai and I couldn't be happier. My entire experience was amazing. Kaleena and George were so helpful in getting me into something I was happy driving and paying for. I was ready to change brands due to bad past experiences with other hyundai dealers and these two completely changed my mind. I highly recommend going in and asking for them if you are looking to get into a Hyundai or upgrade! Seriously cannot be happier. Thanks again!

Kelly Arkinstall

Amazing location, with a clean and welcoming atmosphere! Friendly, and knowledgeable staff.

A W

Third deal's a charm apparently... 1) We agreed to a fair price plus full tank of gas.. 2) Hyundai calls back and says we have to throw in a set of tires or the deal is off... 3) Show up for the car today and are told, "you only get a half tank because it's a used car"... Pretty shady for a major dealership like this if you ask me. I would expect it from a small time used car lot but not Hyundai. I think this stemmed from the manager Jake as we were repeatedly told by our salesman that the deal would be off if we didn't hand over the extra set of tires (after he spoke to Jake) and that, "Jake doesn't even want to sell the car to you." Do not recommend. Hi, it has been almost a month and have not heard back from you yet..

Natalie Benoit

My husband and I purchased a 2022 hyundai kona, so far I love it! Kade was very helpful and professional, the financing guy was super friendly and great to deal with. I definitely recommend kamloops hyundai.

Tausif Rahman

Had a great experience working with Daniel and Jake. They were both very professional and friendly. I feel like I got a very fair price on the car plan. Thanks guys.

Michael Martin

Fantastic service from the sales department. My sister went in looking for a new car and we were just at Toyota where the salesman was aweful. The salesman took the time to find out exactly what my sister needed and wasn’t pushy at all. Most importantly, we got an amazing deal on a 2019 loaded Accent.

Shelley B 13

Awesome service department! My car was immaculate when I picked it up.

Jason Debad

Sales manager Jakob and another sales guy were lying to us about when our new vehicle would show up. The truth would have been nice. Then while trying to sort it out sales manager told me one customer isn't going to hurt him. Not something you say to a customer. Horrible sales experience. We went to honda instead. Way better service and probly a better overall vehicle.

Brendan B

Recently had some fairly extensive service work and an out of province inspection completed on our Santa Fe. Their service advisor, Kacia was extremely helpful and professional throughout the entire process.

Tulia Randle

Wonderful place to buy a car.. Awesome customer service.. Great trade in offer... Amazing staff.. Will buy from here again !!

Christine Riddell

Great service team!

Debra Clare

Able to make an appointment with in a day. They monitor what needs to be checked

Karen B

Harry (I hope I got his name right) was helpful, knowledgeable and not pushy. He followed up as requested. The cold water on a hot day was a nice thought.

Elizabeth Allen

My experience at this Hyundai dealer ship has always been very good. I have had experiences purchasing two vehicles here and everyone has been very accommodating. Providing a vehicle when I was without due to an accident and an excellent shuttle service when required. I'd especially like to commend Kyle Schmidt for his help, advise, and all round great customer service. Megan is also very accommodating and friendly. Great job! Happy customer Liz Allen

Kathy Johnson

They paid for a taxi so I could get to work on time when I dropped off my car. I got a phone message when the car was ready and then they came and picked me up. Then, I find my car washed and cleaned, including the windows on the inside!! Thanks very much.

Darren

Probably the worst customer service I've experienced at a dealer. Would never take my car here again. Will never buy a hyundai because of the service. Even though my motor blew in a 2017 elantra. I would have still purchased a hyundai until I had to deal with your service department. Will never buy another hyundai because of you! Very disappointed! I would never treat my customers like that.

Mary-Lou Stephenson

I like that they check over my car and keep me posted on what will be coming up for maintenance ahead of time. The service was fast too.

Cheryle Garbutt

I’ve been completely happy with my Elantra GT. It has been a reliable and comfortable car to drive. With the back seats folding down I’ve been able to haul many large items. I’d recommend this vehicle.

Serena Linthorne

What fantastic service. On a road trip from Grande Prairie to Comox Valley, mini van kicks a check engine light. We called Kamloops Hyundai to see if they can check it out for us. Within 5 minutes of getting to the dealership they had the van in the back getting checked out. Code cleared and back on the road in under 15 mins. This team really worked together to help us out quickly and efficiently. Thank you Kamloops Hyundai.

Steve Shaw

Megan from the service team is an absolute gem of a person. She is very professional and kind and treated my concerns with great importance. Got my engine replaced and she handled all the paper work very well. Management please note: Megan is an asset to your team. Such wonderful people are rare to come by. Please convey my appreciation.

Hardev Singh

Harvinder singh was Excellent and very diligent during the car purchase process. He answered all questions and provided us a great deal.

Julie Gamble

I am always impressed with the people at Kamloops Hyundai Service Dept. They literally solve any issues I have and keep me informed and updated on my vehicle service schedule! Kyle is the most helpful person I’ve ever dealt with and I am loyal to a company with quality people.

Barry Smith

Actually Kamloops Hyundai Is one of the best places I have ever dealt with and there service staff are great

Faith Moyer

Have found the staff helpful, courteous. ????

Fernanda Fisher

Very friendly staff and very welcoming. Knowledgeable and informative of what services are needed. Always a pleasure to walk in there.

Sandi Colibaba

Great speedy service. Friendly staff

Edward Bradley

Parts department awesome,guy was friendly, part waiting for me.

Andre Poirier

Took a little long for service but assured me that the transmission vibrations were normal We shall see.other than that good service

Maria Tom

I was looking for something just right to fit my family. The sales Associate cared what was on my must have list. Was never pushy. The general manager and floor manager came to introduce themselves. Best service hands down. Will most definitely refer family and friends. Thank you kamloops Hyundai.

Yuan Grenien

Had a very wonderful customer service experience-- definitely one of the bests I had by far! Everyone in the store was quite friendly and very professional. They made sure that we were comfortable all the time and treated us as a real valued client. Another good thing is that they give the same kind of quality service even if you visit their store after sale. Kudos to this outlet for the team's dedication and high enthusiasm to ensure client satisfaction at all times!

Jean Norris

Car was done quickly, and was returned all washed up too !

Kyle Ames

Better prices then the parts places and helpful to find what you need when they dont have stock! I'm impressed ! Thanks part guy!

Ian Pillar

Sales team was helpful and knowledgeable, made the buying experience smooth and simple.

Mo Ollek

Awesome, very pleasant to deal with. No pressure. Just help in buying the car we wanted.

Don Embury

The overall experience was focused and positive. Staff were very friendly and informative. The stated delivery date was met and followup has been thorough. Great experience.

Judy Weisse

Very please with the Service received. Our Salesman Mr. Sing was excellent. Very pleasant and helpful. We didn't feel pressured at all. Would recommend them to anyone

Bill Sanesh

Beautiful new building. A diamond for Kamloops.

Nathen Rolf

Great place to do business :)

Trista Powell

The service was quick, efficient, and all the staff were lovely to deal with!

Karen Bell

I am thrilled with my pre used 2019 Elantra :). The sales man Rinder and manager Jake the finance manager and Kaleena helped me all that they could when I had decided to trade my 2012 Kia Rio hatchback in Christmas eve. i received a 500.00 credit for winter tires and the service department put the tires on. Today Kyle in the service department sprayed protective spray on the fabric inside, under car protective and paint protective. Hyundai staff are awesome to deal with, and Im really happy I bought one of their 2019 Elantra. I look forward to having all work needed done by the service staff. Alex was very helpful when I dropped my car off to be worked on. Hats off to all Hyundai staff...

michael lennox

Friendly and helpful Service Dept.

anna vogel

Very friendly staff, did not push any vehicles and actually listened to what I needed and worked with me

Megan Storz

An amazing place to work. The people and the work atmosphere makes it enjoyable to come to work.