Reviews of Hyundai of Jasper (Car Concessionaire)

Tianna Hardin

Just bought a car on friday the 13! It was an amazing process with all the team. I feel odd i will not see them again for a while. Thanks guys

Ken Harper

Best service makes you feel at home

Joey Anderson

They did a few recalls and didn't take long at all.

CL W

Our extended family has purchased 7 Hyundai/Genesis over the past couple of years. Our immediate family currently owns a Genesis, Palisade, and Elantra. This is all that needs to be said about our feelings on the vehicles, service, and dealership. (Our 15 yr old will be searching for a reliable used, car, and Cindy is already looking for that special first car.)

Melissa Pettit

Great team to work with! Would advise anyone to there!

Beth Tidwell

Great service, nice people. And Rob was great at getting us what we needed! When we need another car we will definitely be back!

Rebecca Richardson

Went there today to look at different models and took a test drive in the Santa Fe Limited. It was quite a nice car with a 2ltr turbo that was very responsive. Slight rear cabin wind noise. The staff were friendly, helpful and professional. Terry answered all my questions about the different vehicles.

X “X” Sim

Great also service team is does great job

Fred Wilkins

Came in for oil change, they fixed another issue i was having at the same time for no charge. Great folks.

Aaron Proctor (BlackSun1784)

Best car buying experience I have ever had! Special shout out to Shane and Kayla for their patience and literally spending the ENTIRE day with us while we picked out exactly the right car for our needs. They really went over and above to make sure we got what we needed to feel comfortable with our new ride while keeping us on budget. These guys know their business, and pointed out some vehicles we hadn't considered, one of which we ultimately wound up buying. Thanks!

Michelle Lacey Brown

Great service department

Jen Jen

Helpful workers

Gretchen Wilson

I had a great experience here. Everyone was friendly and courteous. They explained everything that needed to be done to my car. Called me to let me know what needed to be done in addition to maintenance. A mouse tried to build a nest in my engine. Wasn't as expensive as I thought. Was very pleased with the service.

Chris Acker

Just left today with a pre-owned vehicle. Everyone involved in the process was very professional and upfront about the vehicle, costs, condition, etc. Would definitely recommend this dealership.

Greg Tinker

Love the efficiency and the friendliness of the dealership. They are also very professional.

Randy Atkins

Ok I was approved for the financing yesterday with $1500 down and$350 a month payments. Today in not approved without$3000 down and with the extra$1500 down payment would change from$350 to $416. That makes absolutely no sense at all. Now I wouldn't buy anything from them if it was$0.49 and payments of $.03. They done nothing but lie just to get me to come in. And cost me a days work.

Patrick Lynch

This was the most pleasant experience I have had in years when getting a new vehicle. The staff was caring, knowledgable, helpful and most importantly, they listened to our needs and came through. After dealing with companies in the Birmingham area and tired of getting the typical run around and hours of frustration we came to where we should have in the beginning. We have dealt with Hyundia of Jasper's sister company across the street (Honda of Jasper) in the past and they recommend their Hyundai dealership. I highly recommend if you are considering a Hyundai, talk to Shane Dodd or Arthur Godfrey. The entire staff will work hard for you and get you the best deal! We are very happy with our 2017 Santa Fe and will come back here for our next Hyundai. Par Lynch, Birmingham

Wanda Diomedes

Not a friendly atmosphere and very expensive for maintenance

Steven Morgan

Awesome!!!

Anna Stinnett

This dealership was great and the staff were very friendly

Tina Drawhorn

The staff was great had the best experience possible purchasing a new car both times and will definitely be back for another next time!! Thank you guys at Jasper Hyundai!!! The Drawhorn family is grateful for y’all and all your help!!!

Amanda Smith

I purchased by 2020 Hyundai Venue from Mr. Shane Dodd @ Hyundai of Jasper. With the help of the wonderful staff there and Mr. Dodd, my purchase quick and easy. Thanks again Shane for everything!! #amazingstaff #amazingdealership

Rhonda Mullen

I went in here..toldvthe sales guy exactly what I could spend..without hesitation..thats all he showed me...upon returning from a test drive..i spotted another car..salesperson told me very nicely that the car wasn't in my price range....i really liked it..he asked if I by any chance was a veteran I said yes sir...he went inside..talked to the manager..they took 2000 dollars off the car..directly in my price range..needless to say..I am driving my car today..nothing but good about this place..never tried to upsale me..definately have referred my friends there..

Timothy Wayne Brown

Had our car serviced here. They had to squeeze us in, but to tell the truth we had to wait longer else where and had an appointment. Thanks! Great people!

Allison Shirey

Gosh, y'all's service team is amazing! Friendly and thorough, I just wanna thank y'all for taking care of me and my car! Y'all rock!

Jessica Hood

Disn't mean to post a rating like that at all it was just a type 0'

Sara Palacio

Best price, great people. So happy with my new car. Thank you team!!

Lindsay Lowe

Great friendly staff. Sales Rep Shane Dodd and the entire staff are knowledgeable, helpful and friendly. The type of lot I want to continue to do business with. I bought my first Sonata in 2014 and will be looking forward to doing business with again.

Peggy Robinson

The most phenomenal experience! I hate to go to an automobile dealership! But Hyundai of Jasper is the ONLY dealership I would recommend, and HIGHLY recommend! The staff and management are courteous, professional and most importantly, LISTEN to my requirements! They delivered on car and price. Go now and ask for Nicholas!

Annette Black

I will be back.

Vickie Duke

I'm own my 4th Hyundai 3 of which I bought from Hyundai of Jasper. I've had them all serviced there as well, I've never been disappointed they do a great job. Everyone is friendly & helpful. I recommend seeing Shane Dodds when you decide to buy he's honest & fair! I'm in a new 2020 Tucson now & love it but when it's time for a new vehicle it'll be from Hyundai of Jasper !!!

Drew Schreiner

***PLEASE READ*** I called the dealership about a vehicle I was buying elsewhere to inquire about a service on the car I read in the Carfax. First of all, the owner, Kevin, answered the call! He then took the VIN number, personally went to the service department and pulled records. He called me back within 5 minutes and gave me a full report on the vehicle. Keep in mind this guy owns 2 dealerships, yet took the time to do this even though I was not even buying a car from him! In a world of corruption and greed, this man's honesty and sincerity was refreshing! Thank you.

Rob Diomedes

Service was good, the sale was easy and they gave us the best deal that worked for us, they worked to get the deal done where we told them the payment we wanted to pay, and they came back with that payment and a 2000 dollar rebate, so we are pleased with the deal and the vehicle thanks to all who made the deal work.

Joy Clark

Very nice customer service....

เมืองหนองหาน น้องชาย ทหารรับจ้าง คนไกลบ้าน

Staff was friendly and very helpful.

Michelle Hicks

Amazing experience. Sales manager is the best! Great experience.

carlos DILLARD

When I was looking for a deal on my 3rd Hyundai, I decided to try Hyundai of Jasper. Overall I had a great experience and they really deserve 5 stars. However the cubicles in the sales department are a little to cramped and tight. I found that I could overhead some of the conversations in the next cubicle which isn't good when your sharing financial information and doing a credit check. If they'd resolve this issue everything would've been great.

Beverly Luther

Katrina in Service as well as Manager Sam and my Sales person Devon have been exceptional. Great experience with all of them

Martha Tucker

Get.staff.

Michael Gibson

Love my new Sante Fe

Dana Black

Everyone friendly But I didn't understand why I had to pay when I was told my service would be free And I ask about getting an appointment to get a burn in my seat fixed and was not anything

Kim Vance

Thanks Shane Dodd! I love my new Hyundai!

Valrie Niblett

New Cars but also have used cars not a huge lot but they makeup for it with there personalities.Everyone was kind and helpful Devon was our sales person she was awesome.The office was clean they answered all my questions.They worked with us and helped to get us where we wanted to be on payments.We visited 8 carlots in one day.They had the car that spoke to me.But they made me feel valued.There was no b.s.straight up good ole country folks.I would recommend them to everyone.If I was rating them between a 1-10 scale I give them a 10.

Alexandra Damone

Sadly I had a terrible experience here today. The salesman, Shawn, was supposed to be a good person to help me out. Considering I’m a new college graduate who starts working as an RN in January. He could have cared less to help me financially. So selfish. Didn’t listen to what I wanted in a vehicle. Wanted me to pay 20,000+ but basically shrugged his shoulders to me. I went to Ford of Jasper across the street and they were AMAZING and actually helped me out. Shop here if you please but look for another sales associate who actually cares to help instead of looking for commission.

Scott Wade

Friendly staff good price cars thank you Devan for your help.

Kayla Burns

We've bought multiple vehicles from this location and the team of sales people and the finance manager go above and beyond to make everything a smooth and effortless transaction. Will be returning whenever we are in the market again!

Michael

I would like to thank Katrina in service desk Her team diagnosed in 10 minutes a problem that I had repeatedly brought to other dealers and ignored Out of their way to have my car fixed properly I recommend honest hard-working dealer. I've never seen another dealer where the owner is accessible for you to communicate with And actively involved service as well as sales Kevin is a true man to his word

James Crandall

The service manager was helpful and made everything go well. Thanks Zack

David De Pue

Excellent service and pricing. Would highly recommend!

Towanna Glaze

Ok

Cathy Raburn

Terry was a awesome sales person very helpful with no bull.

Alesha Phillips

The service department and sales team are both great. The sales team worked hard to find the Palisade that I wanted. The service team was speedy and efficient.

Gary Abernathy

I was lied to

brent finch

Above and beyond service in the sales department. My Genesis is outstanding! And the service department is top notch and will go beyond to make sure you're happy

Naiserg Patel

Best #1 Hyundai Dealership See it far out of dealing with few others, Customer service here is Great so far before even purchasing vehicle Terry stayed in contact with me since I put request about kind of car I want and trying to find me one so Yes I am exited to work with this dealership and will defiantly get car from here soon as my car arrived in their lot it’s booked ???? keep it up guys with your best team work Thank you !

Jason Robnett

Outstanding service from honest people! Thanks again, guys!

Betty H

Great !! My salesman Nicholas listened to what I said I wanted and set out to find it. He Is keeping me aware of new trade ins that I might like in my style and price range. Could not ask for more.

Lori Smith

Excellent Service

claudette white

Our experience was very good

Bridie French

Great service

Johnny Morris

Nice folks no pressure sales...

David Jones

Good service and hospitality

George Gunter

very nice personal to work with and will take my car to jasper HYUNDAI FOR ALL SERVICES

Thomas Marks

I have bought two cars from Shane over the last year. There’s a reason I keep going back to him. He’s the nicest guy I’ve ever met at a car dealership. Never pressures, courteous, and humble. Even after the sale Shane goes above and beyond. Six months later Shane is helping us find little plastic clips that my kids broke. Shane, the dealership, and the cars deserve 5 stars.

Lacy Eaves

Good Prompt Service.

Kelly Dunn

Great place

choppy praytor

Buying a vehicle. sales person. Shane Dodd very nice guy will help get u In A vehicle. That u want .

Henry Blaut

Great sales team!!! From start too finish friendly with us !!!! And very helpful!!!! Got a great price on this gem

Jonathan White

Awesome staff, Great people service dept is Amazing.. . , Rob. Next car Im it from you.. yall go see Rob.

Sam Jose

I sent a question for three times to ask them if they still have vehicle but They just don't respond messages. How can I buy a vehicle of they don't reply messages?

Bobby Bull

Very good dealership and price competitive. Easy process. Nicholas was very polite and helpful. Recomend this dealership and pallasade. Have a Telluride also and actually like Pallasade better. Softer ride and I sit higher. Calligraphy worth the money

Glenn Bowles

Oil change was done on time and very friendly. Will continue to use Jasper Hyundai.

Tim Jones

Super people to work with. Hassle free experience. Have used them a few times now. Highly recommend these people.

musicluv95

Hyundai of Jasper Service Department: it won’t let me post all We brought our 2012 Santa Fe to you back in September 2018. I was pleased that Hyundai committed to replace our engine that seized up—but the engine was on back order; so our car was setting up for six months- which is never good for a vehicle to set up that long. The hood wasn’t shut completely during this time or even covered up at all leaving the whole area exposed for six months. I know a guy who replaces engines in cars and usually they have to bring the vehicle back once or twice to get small issues repaired-like sensors , leaky radiator, etc. However, from day one we’ve had trouble-the main issue is it’s not starting occasionally—and can start fine the next hour. I have some knowledge in maintenance -and I’m thinking it could be the neutral safety switch-or a bad connection to the starter relay. I was really upset that my wife had to spend most of her day Monday waiting on y’all to check it out and from what I understand-all y’all did was tighten the cables to the battery post (which had nothing to do with what I wrote on the note that my wife gave to y’all). That is the first thing I would have checked was that safety switch—and then loose connections to the relay and starter. Ever since we got the car back after the engine replacement it’s had issues it didn’t have before-even the air not blowing hot air on the passenger side. If it’s not a vacuum line it has to be the passenger side actuator -which is behind the glove box-a simple fix-and things like that happen from setting up too long-but y’all told my wife it could be $300-400 in labor alone (probably thinking it was blower motor). This 2012 model does not have dual air control. I’m going to fix that issue but that could have been taken into consideration. In addition, the Left Engine splash guard was missing( that covers the pulleys)-I couldn’t hardly believe this—all the pulleys and the compressor have been exposed with dirty water. I’ve noticed my compressor pulley is making a lot of noise but I’ll probably be told that it had nothing to do with the engine replacement. Hyundai spent a lot of money on an engine replacement that was done as a speedy job. During the six months we were waiting, we were not informed or updated that there were more delays except for once—when my wife called to check on the progress. Also, mice got in the vehicle and made a mess, grease was not cleaned up inside of car-just not a great total experience. I’m supposed to make copies of what I wrote and send to Hyundai Assurance —but I’m going to wait to make sure it’s resolved.. Well Now, after this my wife took it back again-not to mention she may have lost another days work to set around and them not to discover any issues-they did tell her they checked out the starter but I knew what it was after researching the problem-the Neutral Safety Switch (and she stated that to them)is bad-I have changed it myself-it looked like it may have been drenched in oil and or coolant -and they told my wife that they checked the NSS out and it was ok—but found that hard to believe after dust was all over it...but it hasn’t missed one time of starting after I changed it out-it’s almost like they don’t want to admit nothing is their fault. I’ve got pictures of everything-the missing engine guard-was also stated to Hyundai of Jasper-in which they had said it wasn’t missing-it’s a $6 piece at Rock Auto -but after she brought the car back- I had noticed that the front splash guard had several bolts missing-I bet that’s our fault too—loose bolts in engine that was for valve cover-and several bolts left by wipers. My wife also stated about the vehicle shacking bad at times for no reason-which I found both front wheels lug nuts were not tight at all-so I tightened them up but being so loose may have been causing the shaking -and that made the passenger side tire feather on the inside-also tightened an engine mount that wasn’t tight all the way-so vehicle hasn’t shook since then-they made my wife drive a mechanic

darryl deavers

Very friendly and easy to deal.with

Jerrod Allinder

They work great with veterans

Wade Szakacs

Great staff . Explained my budget and was able to drive off the lot within my budget... I will buy my next vehicle there.

L G

So I couldn’t respond to Kevin Callahan’s response-so I’m posting again— you tried to justify the review, it looks like you’re taking what you’re employees tell you over customers-and may I say not well defended -Yes, Hyundai did fork out over 9,000 dollars—so that’s my point—you took advantage of them—which I had the million mile warranty anyways—I also got mechanical experience—I don’t care if the car is “10” years old like you said...even if the hood wasn’t all the way up (which we rode by a few times) and it wasn’t far enough to be considered closed—-the normal thing would be to cover it up with a tarp or any kind of plastic—there were too many loose parts to shut it like you said-you can’t talk over my head to me like HJ did to my wife—the Neutral Safety Switch I replaced doesn’t cost about 30$ it sits on top of the transmission-you could tell it looked like it was pressed down during engine replacement and got covered with coolant—IT WAS DAMAGED-and the PS engine splash guard that’s missing WAS on when it was brought in-it seems like you could have forked out 40$ to correct the two issues-(that’s all I was asking for) than to spend more than that looking for the issue -I always detail clean my vehicles—I know what it had before—and the front splash guard is missing bolts also—but you didn’t adress the loose lug nuts that could have been deadly for us-Yes a Safety Issue—they were so loose that I could almost turn them without a tool—as if they weren’t tightened again after being on the lift—and I believe that caused my tire to feather on the black wall side—or the loose Engine Mount? But we could sit down and discuss these issues but it’s our word against yours—however I’m not trying to get issues resolved anymore —I’m trying to warn others what to expect and possibly to make Hyundai of Jasper better-so no one else has to deal with this—it’s not to try and get even-but may I add!! If you do the Math correctly! Our car is still 7 years old—it’s a 2012 model—your response said “10”! Trying to make it more than what it really is—That’s not truthful—so that being said what would make any one believe everything else you said? There also, was a price on the ticket that said we requested a new battery! We did No such thing—I had another battery at home—they were getting more $ from Hyundai Warranty..or so it seems-that is not an honest way of running a business! That’s okay! You reap what you sow -if you’re right, then you don’t have to worry. Our Vehicle had no problem until we brought it to you—once again-I’m thankful for what Hyundai Warranty did , but that’s has nothing to do with Hyundai of Jasper. What you said about the splash guard is contradicting what your mechanic said—he said the cover doesn’t go all the way but I posted pics on Facebook—I know it was on there before. You also didn’t address all the loose bolts that were falling out as we were going down the road that could have busted somebody’s windshield—yes a handful were left in the tray below the windshield wipers-maybe we can talk but it’ll have to be when I come back to Jasper—it got old going back and forth the first time to just tell us it not your fault, that our vehicle is old...

April Flanagin

Hyundai of Jasper was so friendly and easy to work with. They made the experience of buying my Hyundai fun. The salesperson was very knowledgeable and the paperwork was fast and easy to complete. Great people, great service and I will be recommending them to my family and friends.

Jason Mccoy

Great service I was not rushed or pressured awesome experience and will recommend buying a car from here we left in a brand new 2020 ELANTRA GT N LINE HATCHBACK AWESOME CAR

David Weldon

Easy in and out. NO Hassle.

Joyce Freeman

Great service, courteous, friendly and fast!

Susan Frederick

This is the best Hyundai dealership hands down.

Aaron Cooper (Onelazydog)

Great service

Tammy Yokley

I like going there because they took go care of my car and they are nice people

Laura Harmon

I highly recommend this dealership. Terry and Steve made my car buying experience easy and enjoyable!

Charles Otwell

Great service, friendly staff,I love my new Hyundai elantra .