Reviews of Griffiths Ford (Car Concessionaire)

A G

I would give 10000 stars if I could ! I had an engine failure very far from home and this dealership went above and beyond In every single aspect. The whole place is like a well oiled machine. A very HUGE thank you to all of you! Thank you again and my gratitude can not be expressed enough.

Rob Bonnett

Griffiths Ford is what every buyer hopes to find when looking for before, during, and after a vehicle purchase. I have been dealing with Griffiths Ford now for almost 20 years and both my kids have grown up coming to the dealership, and are now customers on their own. We have purchased over 20 vehicles as a family from Ralph at Griffiths Ford and are currently working on another Super Duty purchase right now. All the staff at Griffiths are welcoming and willing to help in any way. We will never buy a vehicle anywhere else.

Bob Loblaw

All good!

Ole Kjelland

Sold my Grandma a Windstar in 2010. Van is still on the road today and I am very pleased with it

Shane Jensen

I had read great things about the new Ford Edge (2015) and knew that it was the perfect SUV for my lifestyle etc. I knew exactly what I wanted and thanks to the web I also had a good idea what it would cost me. I considered a few Ford dealerships, and went with Griffiths Ford. While they understood that price was important, they were also just as committed to making sure it was a great customer experience. No matter what, I was buying the Edge, it really came down to who I felt could deliver the best customer service and needless to say they were excellent to deal with. That is why they got my business. Also, I live in BC and after a great purchasing experience where I order exactly what I wanted, they were happy to deliver the car to me. Great store and a phenomenal SUV to own.

Stephanie Kellie

My husband and I were amazed at the knowledge and caring attitudes provided at Griffiths Ford. We never once felt pressured to purchase a vehicle. Adam, our sales representative was fantastic. He gave us the time and space we needed to make a decision, answered all of our questions accordingly and was upfront in every aspect of our purchase. We thoroughly enjoyed the friendly environment, and how accommodating the staff were. We have nothing but great things to say about Griffiths Ford!

J Isambertt (CoolChannelCool)

Sales people are very nice amd welcoming

Tove Calhoun

They went above and beyond what needed to be done. Super friendly, and they definitely know what they're doing! Will go back for sure!

R Wright

Just traveling through to Alaska and the truck had a warning light on. They got us in within a half hour, the tech checked things out, explaining everything he was doing and seeing. Reset the system and we were on our way. If you don't stop here you are missing out. Great people and service.

Ted Holloway

72k service was done as promised. Service staff is friendly and vey good at their jobs. Will be back.

Darren Warren

We booked an appointment to have a repair made to our passenger side window of our Ford Escape. Unfortunately they did not have the part in stock at the the time of our service (we were without our vehicle for several hours). However, once the part was in stock the service manager Steven, along with staff members Trudy and Alex went above and beyond to ensure this problem was fixed, and without any further inconvenience to us. Very happy with the service department at Griffith's Ford. Thank you!

mike winter

Had Stone Shield installed on an F-150 at Griffith Ford! What a great experience, very helpful, great price and quality was excellent! Thanks Derrick, appreciate the help!

Peyman Rajabian

Before I go there for oil change for my Toyota Tundra I called and asked for a rate. They said around CAD 80. I dropped my truck and when I came back to pick it up they charged me CAD 150 where the Toyota dealership in Calgary always charged me CAD 79. They said because they used Synthetic oil for that. Toyota dealers use synthetic too. Not sure what was wrong with that. At least I expect they ask more questions about the engine, make and model to give me a close number not double.

joan familyvlogs

No doubt! it's perfectly fit a family like us, Can't wait to make more long drive again. Thank you Griffith's ford.

David Bogan

Wife and I are traveling thru Canada from Central Texas, in our F350, pulling a 15k lb 5th Wheel. The dash sensor come up indicating it was time to check the Coolant Additive. Was in Golden, BC and took it to Kicking Horse Ford for the test...KH was great and fit me in; results were that Primary Coolant failed, Secondary was fine. KH Ford couldn’t squeeze me in for the approx. four hours it takes to flush.....replace coolant. I called Griffiths in Hinton, our next scheduled stop on our trip, Trudy was very flexible in setting an appointment for the work. Day before my appointment I realized my truck was almost due for the regular oil, filter change and wanted to have my truck brakes checked. I stopped by the Service Desk and Trudy, once again, was able to add these items in to my appointment...Brakes are automatically checked during a service call. Dropped my truck off for appointment, and Miles, their shuttle service driver, dropped me off at McD’s for a couple hours while I waited. I called Trudy and she sent Miles back for me about 15 min prior to completion. Trudy thoroughly reviewed my trucks service, and got me out in under the estimated four hours. I went back on the following Monday with a question and Russ the Parts Manager along with Trudy, helped me once again. If in this area and you need service, have questions regarding your vehicle, I strongly recommend Griffiths in Hinton. Thank you to Trudy, Russ and Miles. I am very selective on who I let service my tow vehicle. You proved to me your team is Excellent and deserving of that trust. Griffiths is lucky to have you three.

Justin Lyons

A poor excuse for a Ford Dealership. I've been there 3 times and all 3 times I've received bad service. First time I was looking to buy a brand new vehicle and the sales rep at first seemed all for it until I left then I never heard from him again about what I would get for my trade in or options I had maybe even help me with another vehicle, second time I went for an oil change, parked my truck at the service oil change lane the mechanic said no problem talk to the ladies at the front desk, went over and tried to explain to them how I needed an oil change but they couldn't grasp the concept then once they did told me they had no time, went over to OKTire and got it in and out within the hour, I just left for the third time looking to get a Tire Monitor Fault fixed on my brand new 2018 that I bought from Waterloo Ford in Edmonton, the only person to help me was the kid they called from the back named Brandon. He's the only reason I'm giving them any stars. After realizing the sensors we're faulty we decided to talk to the sales manager, he didn't even leave his office, Brandon came back outside and told me the sensors change with the years the only person to give me an answer or help me in anyway. I'm am fed up with this dealership.

Dawn Gilroyed

Very quick and explained everything I asked about

Scott Davage

I want to thank Derrick and his sales team for making me feel comfortable during my purchase. I’ll be back for sure.

Colleen Olsson

I had such a wonderful experience at Griffths Ford. Marco our salesman has such an easy laid back attitude while still being very informative. He's takes care of everything and made it such a pleasant experience. This is our second vehicle we've bought from Marco and Griffths Ford and I'm sure they'll be more. Tami in finance was so easy to deal with, she was quick and taught us a few things that we needed to know. A big thank you to you both.

Allison Rutley

The staff at Griffiths Ford was extremely accommodating to my needs and went above and beyond to find me exactly what I needed for my vehicle. Will definitely be back for all my vehicle needs.

Sharon Kelley

Was really great dealing with Sam Rahall and Derrick. We got what we wanted and are very happy. Sharon Kelley

Barb Meredith

I was very pleased with the level of service I received. Everyone involved worked together to make sure that my experience of purchasing a new vehicle and selling my old one was a positive one. Some personnel even went above and beyond what was expected.

Vern Halen

Awesome!

Brooke Miner

I am glad I decided to shop locally and buy my first new vehicle at Griffiths Ford. Kayla Olsen was beyond amazing with everything. Loving my 2020 Ford Edge ????

Manu Loir-Mongazon

Called in for an engine light popping up. Even though I didn't have an appointment, they identified the issue, called me for a quote and had my truck ready to go within 24 hours.

gchyz

Had my regular service done on my 2018 F150.. As always, great job and very accommodating.

Dave Mozel

Quick and Friendly service as usual

Don VA7QU Poaps

What can one say. I was treated royal. Friendly staff, I didn't see a grumpy staff dealing with each other. Mood was to help you get back on the road

Corne Pretorius

Awesome people to deal with! Unbeatable service throughout the dealership.

Josh Yaworski

I became a Griffiths Ford customer because I've always driven Fords, and they're the local Ford dealership. I will always be a Griffiths Ford Customer because they are the best. Their staff, from parts through sales and up to management, take the time to get to know you. They understand your needs, and how to meet them, and then they work hard to exceed them. I bought my first new car here - and i will certainly be buying my next here too.

Andrew Graham

Dropped my 2015 F-150 off for warranty work and Griffiths Ford was very helpful in getting my issues resolved in a timely manner. Very happy with the service.

Derek Seibel

Best dealer I have purchased a vehicle from. They made sure I got exactly what I wanted and no pressure from salesperson or hidden costs. Will definitely return.

2me Tours

A shout out to Derrick Koch - we have bought our last three cars from him, thanks to his friendly, honest and extremely helpful manner.

Sonya Soodhar-Jarvis

My husband, dog and I were travelling from bc and on the way to Edmonton for Christmas, our washer fluid lines froze. We were passing Jasper and called Griffith Ford the day before Christmas eve and without any questions they said we can stop by and they would fix the problem and put proper washer fluid in, half an hour before closing time. We just want to say a huge thank you to Corinne and Sean in service for going out of your way for us and we wish you guys a a merry Christmas and a happy new years!

Sara Knight

Amazing service team. Was in Hinton for Medical. Had an issue is my edge just before noon. One of the techs came out grabbed the keys pulled it in. Fixed my problem and sent me on my way in 15. No hassles!!!

joel ensz

Very helpful and deliver professional service

Wyatt Baker

Good experience with these guys, great sales staff. Would recommend.

Carlos Valderrama

Appointment on November 26, 2021 We have recently purchased a 2021 Edge from Griffin Ford Hinton and had an amazing experience in Sales Department from Ralph. For that reason, we decided to keep our business in this dealership and needed additional parts for our SUV. We order 4 different items from the Part department and ask them to book an appointment when all parts were in as we live far away from Hinton so we can do it all in one appointment. They phone us on Monday November 22 to confirm that the parts we order have arrived, after triple checking with the Parts Department that all parts were in, we went ahead and book an appointment for the Friday November 26, 2021. On the appointment day, we left our Edge so they would install 3 parts (molded splash guards front and rear, Hood Deflector, and a cargo area protector) At the end of the service Mr. Marco Pagnotta from the Service Department told us that all parts weren’t installed because: Hood Protector was not found Parts Manager admitted he check the wrong par.t A bumper protector was installed. This was not order by us. It was in our invoice, it got takeout after we ask about it We were very upset as we had triple check with the Parts Department to make sure all parts were in before we went for our appointment. When we told Mr. Pagnotta, how difficult is for us to visit Ford Hinton because we live far away. He answered us “is not my problem guys that you live so far” We are Ford customers for many years, we are very disappointed for the service we received that day and how we were spoken by Mr. Pagnotta that day. We deserved an apology, which no one offer for all the issues.

Indian Nation

Wonderful place..needed a rental desperately for sick toddler...not only jessie did help out arranging one for me..also been super helpful throughout...truly great experience in an unknown town..5stars throughout..jessie is an asset to this dealership...thx again...

Susan Beaulieu

I rarely give a 5 star rating however Griffiths Ford's customer service was exceptional. I felt important to them and they were more than willing to spend as much time as I needed to learn about my vehicle. Every employee I had interactions with were pleasant and very helpful. I look forward to future interactions with them as I enjoy driving my vehicle and having it serviced etc.

Davey B

I've trusted them and never been disappointed. Have purchased 3 vehicles there.

GlacierVision 294

Absolutely fantastic dealership with some of the best new and used cars in town. The folks are always super friendly. I needed one of the most obscure parts for my van and they were able to get them to me in a short amount of time and at a reasonable price. Definitely the best dealer around!

Neil Wilson

We bought the Edge in 2013 and have really enjoyed the vehicle. My wife uses it for boarding as we found a rack to fit it with the sun roof. We have had a trouble free few years so far and hope to have more. Mary & Neil

Ralph Underwood

Consistently awesome!

Andy Hinz

Excellent service when I needed to get a sensor replaced. Customer service was amazing as well.

Lesley Howe

Always friendly and helpful. Really thorough when dealing with our vehicle.

Brandon Fancey

Absolutely love this dealership! It just doesn't get any better then this. From Sales to Service the whole experience is truly amazing. Sales worked out a great deal for me and service is always so meticulous with my car! If your looking for people who take pride in their work, look no further!

Derrick Koch

Car was finished on time and right on the quote$ Special thanks to Jodi, she was great

Jake “Willis” Allin

My experience with Marko or Marco was although limited, excellent, thanks Pal!

David Martineau

Bought a preowned vehicle from Griffiths. I’m very happy with the unit and Kayla Olsen’s help with everything. Will definitely deal there again.

Edgehill Banquet

I am from out of town and needed a service on my vehicle, not knowing when I was going to arrive it was short notice to make an appointment and they took me in got my service done and away I went. Front desk was good and Shaun who worked on my vehicle was excellent. Thanks again.

Keith Henderson

Just got a pile of work done with the Griffiths Ford Service Dept. Figure most folks are not the happiest when getting big repair bills, so thus my review. I was! I went in knowing my special edition F350 hadnt seen the inside of a shop for 12 years, expected the hefty bill. Corine at the service desk gave me great communication and she was awesome to deal with. Didnt meet the tech but got the work done and no big surprises....except - two parts of the work I had gotten quoted out at another garage, both jobs were thousands and listed extensive work that was inflated. Griffiths Ford crew actually fixed what was wrong, those two parts hundreds not thousands and relatively minor fix. So...honest. I was very pleased...expensive but was prepared for it. Corine was a gem, give her a raise, not sure how a person could get grumpy with her. Did a veteran discount, and the little things that made it a pleasant experience. Recommend this dealer service over other garages for your Ford, in the end better value. Thanks!

Willow Burk

What to give a big Thank you to the Griffin Ford dealership “Team” Made the experience in buying a vehicle a good one a small town feeling. We left this dealership and will shop here again.

Brenda Taillefer

Quick, efficient, economical service and friendly knowledgeable staff.

brooke nyssen

Griffiths Ford gave me the best experience, they take care of their customers and treat them like family. They ensure the best care for you and your new vehicle and their service is excellent and I defiantly recommend them.

Evolve Realty

Derrick Koch was excellent, professional and very responsive to all my questions. Great service from them and I'd highly recommend. Derrick really went over and above to make my truck buying experience easy. Thanks!

Shelley Gauthier

We recently purchased a new vehicle from Griffiths Ford. Sam Rahall was very helpful throughout the process and went out of his way to make sure we were all set up with some of the "new to us" technology. Much appreciated!

Meirion Tomos

Courteous, efficient and totally satisfactory

Hunter Young

I had such a great experience at Griffiths Ford. Sam and Ralph were amazing salesmen who helped me find the right vehicle. Tami and Jessi in finance were also very helpful. The whole staff made you feel very welcomed!

Derek Helfrick

Service staff knows what is going on and very friendly to deal with. My truck was finished when they said it would be. They were also helpful getting me around with their shuttle service.

Randy Piatt

Recently our family and a friend took a drive back to our former community to visit with another dear friend of ours to have a little recall work done on our vehicle. We were pleased to say that we were looked after promptly and our concerns were addressed professionally. We'll done Griffiths Ford! Again we thankyou and your staff.????

Stephen Lee

Our thanks to the staff at Griffiths Ford especially to the salesperson Maureen who made our purchase an extremely pleasant experience. We would highly recommend this location to anyone purchasing a new/used vehicle.

Sean Fitzgerald

Poor communication from Marco. We had arranged a major repair that was to take all day. Had it booked in at 8 and took the day off work to drove in from out of town to get it done. Once I was there they came out to tell me what the issue was and a quote to repair it. I had already had it diagnosed by another shop and previously communicated all of this to Marco through 3 separate phone conversations!! In the end I wasted a whole day off and have to arrange another day off work. Don’t have much choice in dealership out here but I wouldn't recommend coming here if you don’t have too.

Sylvie Blanchette

(Translated) VERY VERY GOOD SERVICE ..... EXEPTIONAL. WE ARRIVED WITHOUT AN APPOINTMENT THEY PASSED US IMMEDIATELY WELCOMING AND COMPETENT PEOPLE GREAT SATISFACTION. THANKS (Original) TRÈS TRÈS BON SERVICE..... EXEPTIONNEL .NOUS SOMMES ARRIVÉS SANS RENDEZ-VOUS VOUS ILS NOUS ONT PASSÉS TOUT DE SUITE GENS ACCEUILLANT ET COMPÉTENT GRANDE SATISFACTION .MERCI

Elko Meindertsma

We had problems with our fx4 truck some thing to do with the 4 wheel drive Shaun the shop foreman was very helpful and courteous and was able to get us back on the road the next day Truly a five star service

Dani Woodman

The service department staff are exceptional! I wouldn't go anywhere else.

Henri Gendre

Not impressed that I have now had to have two actuator valves and a heater motor replaced in a vehicle with only 95,000 kilometers on it. Rather costly repairs for something a consumer has no control of.

Cathy Bancroft

Quick service, polite, efficient, Thankyou.

Ngaio Baril

Great a service and overall experience buying a used truck from Griffiths Ford.

Betty Ann Lewis

(Translated) Excallent (Original) Excallent

Pete Jewer

Jason and his crew at this store do a great job. Needed a favor that actually didn't make them any money and they were all willing to jump in a help just o be nice people. Highly recommend!

leah macintyre

Super easy going, fast service, and great front end staff!

Chelsea Dutkiewich

I have recently had new keys made at Griffiths Ford in Hinton, Alberta. This experience has been extremely disappointing. My car was ready a week and a half past the day they told me it would be completed. The communication was terrible, as they kept telling me a new date for pick up, but the car was never ready. I had to find rides to the airport and back and it was overall a huge hassle. For the last few days, they did give me a rental car which was very much appreciated after having spent a lot of money on transportation when I was told my car was going to be ready several times. They did discount the cost of the service as well which I appreciated. I live 2.5 hours from the dealership. However, the most upsetting part of this experience was that when I finally did get to pick up my car (which I had been using to move when it had been towed) everything inside had been ripped apart and stolen. I lost approx. $830.00 worth of bike gear and other items and all of my personal items/information had been rummaged through. When I picked up my car, I had arranged to swap vehicles after hours as I live so far away. When I made the arrangement, I asked where I could leave the keys so I could LOCK their rental car. The same courtesy was not extended to me and I found my car unlocked with the keys inside. I had assumed they would at least put them in the gas cap. It was very disappointing. I asked them to search the videos to see if they could help me figure out what happened, but they never found anything. Overall very disappointing.

Victoria Edwards

I traded in my 2015 F-150 for a 2016 F-150. My salesman Brent was excellent. He was very kind, helpful, knowledgable and it made my experience a great one. I don't like buying vehicles as I have had some very bad experiences, but I would recommend Griffiths Ford to anyone looking to buy a new or used vehicle!

Derko Man

Really enjoyed working with all the staff. Thanks Derrick for making sure the experience buying my new Escape was seamless.

Chris Valliere

I bought my truck from Jason at Griffiths Ford a little over two years ago. This is the third vehicle that I have bought from them and I have been more then pleased with their service. The Griffiths team go above and beyond to look after all my servicing needs. Here I’m treated like family from all the staff. Today I took my truck in for a service and they had me in and out in no time. I also had my dog with me today and the staff were so great at making her feel welcome as well. I recommend the Griffiths team to everyone. Thank you Jason & Garth for everything. Chris Valliere-Kowalchuk

Bailey Wanyandie

the People are so helpful and kind they will help you look for something that will suit your needs thanks for helping me get a vehicle

Dan Gottert

Excellent service

Richard Bergen

I needed my snow tires taken off at the end of the season. I had made a 1 o'clock appointment but was in the area to drop the truck off at 10 o'clock. They were able to get to my truck early and it was ready before my original appointment. They have always been very friendly and helpful. Thank you very much!

Lee Anne Rose

We have been buying our Ford vehicles at Griffiths Ford for many years. Now our kids buy there as well. Allan Griffiths has always been a great salesman for us. He always gives us the best in customer service and always looks after our needs. Thankyou Allan !!

Chelsi Hofmann

Great experience every time!

Todd Bridges

Came to Griffiths Ford based on a recommendation from a friend for some service work to be done. I had a warped dash on my 2019 F150 which had 56000 km on it. By the time the part got in and I was able to get the truck in, i was at 62000 km. No problem, they changed it. only problem was they put in another one that was just as warped. I pointed this out to the tech that was replacing a j-trim that was supposed to be done when the dash was done, but wasn't. he had said the tech that replaced the dash said it was just as warped as the first one, and didn't see why it was being changed. Brought it to Marco's attention and it was blown off. we can't do anything about this. I left Griffiths and then called Steve the service manager and was told he would contact Ford and get this rectified. Almost 2 months later I had never heard from him as I was told it could be a while to get the part., I contacted him and was told, "I meant to call you" and Ford won't cover it. because they wrote the work order at 56000 and it was done at 62000 it was over 5000 km. "NOT COVERED". i guess that means we can put in defective parts, and the customer now needs to deal with it. I have spoken with Ford and since I now have 66000 on it they may cover a little bit, however, I will have to pay for the rest of it. In order for them to cover it I have to take it in for a diagnostic which I was informed could cost up to $150.00. Thank you Griffiths Ford. Really Disappointing. The communication needs major improvement Todd Bridges

kael logan

Good dealership. Just wondering why 6 months ago my car needed a bunch of front end work with a big $$ estimate, I continued to just drive it and not fix it, then this last week it needed just one little thing

Stephan Biletzki

Absolutely amazing experience from first contact until this very moment and for the future from what it looks like ???? Kayla and the team have taken care of every detail even after the purchase . Frequently checking in as well how I like the car . For me , being in customer service for the past 25 years , I can simply say that everything has been nothing but outstanding in regards to the service and overall experience. I would have given 7 stars if possible. Stephan

Michael Shabada

We were a group of two vehicles traveling from Edmonton to Sunpeaks on a Sunday and our diesel broke down just outside of Hinton. We towed the truck to Griffiths Ford (tow truck driver was great). It was very frustrating in that we could not get ahold of anyone at Griffiths or any one really as the town of Hinton seems to be closed for business on Sundays. Luckily, someone in our group knew someone in Hinton who knew someone and within an hour, the leasing person for Griffiths came to our rescue and leased us a car that allowed us to transport people and gear into the rental car and second vehicle. We did arrive at our destination 3 hours late and had a very good week of skiing. The truck had a major part that failed (injector o-ring) and the service department did the right thing by taking the time to advise us on a repair path that was beneficial to us. Turns out that mechanic really knew what he was doing and spent 20 minutes with us (when we picked up the repaired truck) going over the repair details. I left the dealership with confidence that the truck received the best service possible and that I received good value for my money. The truck ran great! Thank you Griffiths Ford Service and thank you Griffiths Ford Leasing! My only request to them is that they consider adding a procedure to their service such that someone like me could get hold of someone at the Dealership during off hours. This would certainly help reduce the accompanying breakdown trauma to the car owner and take their customer service to an even higher level!

Tim Mclean

Remarkable service, going above and beyond to accommodate our needs!!

Dustin Crerar

Terrible service department my truck has been sitting in Hinton for over a month waiting for them to replace the turbo for a hefty price and they always came up with excuses why it hasn't been fixed yet never again bringing a vehicle for anything, but if you want to get screwed royally come to these guys!!

marcy cooper

My family and I have purchased many vehicles from Griffiths Ford. It is an absolute pleasure dealing with Derrick Koch, being that we live the Edmonton area, he is very easy to talk to on the phone, and the description of the vehicles is always " spot on ". Thank you Derrick and the staff of Griffiths Ford!!

manon corsaut

Griffiths Ford has the friendliest, nicest people. Their service department is excellent. I recommend Griffiths Ford!⭐⭐⭐⭐⭐

Lisa Kendrick

Very helpful no pressure sales men. Easy to deal with, from sales to finance and parts. It was a nice experience.

Erin Matton

Jason was amazing! Found the truck we wanted and had it brought in for us.

Genevieve Chambers

We recently purchased our new-to-us vehicle from Griffiths Ford and had the most wonderful experience! They knew we were in the market for a used vehicle so when this beauty showed up, they made sure to let us know! Sam was friendly & knowledgeable! If there was something he wasn't sure of, he'd find the answers right away! The entire staff at Griffiths was helpful and kind, we are so excited to make road trip memories in our new ride! Thanks Sam Rahall :)

Eric Peltier

I was treated very well They took there time to explain everthing to me my sales person and finnance person were also very good from freindly to very professonal Over all would most certainaly would consider my next purchase from them Also had good experiance with service and parts department when it came to ordering some accesories and arranging them to be installed on my truck Keep up the good work Griffiths Ford Team Once again very happy with the Griffiths Ford team i was due for a service on my 2014 F 350 something came up the day of my appointment and the service couldnt be done at there facilty that day so they offered to have me sent over to quick lane for it to be done the service was done there also very good staff over there thanks guys very satisfied keep it up guys Always satisfied guys just keep doing what your doing

Lorna McMasters

Friendly staff and great service.

Adele Hamilton

Pleasant, courteous, and very satisfied with dealings with staff.

Kenneth Alexander

Griffis has always been good to me and always track my vehicle

Eric Barnard

I can only say that I will be a client for a long time. Sales best , service excellent.

Mitch Ellis

Quick Lane Hinton was excellent to deal with. Sabrina was very helpful on helping me pick out new wheels and tires for my truck I am very happy with the results it looks great.

Chris Chase

It's nice to know when you take your vehicle in for a service that they actually do perform a service on your vehicle.

Dave Whalley

We were on vacation and our motorhome broke down. They bent over backwards to get us on the road again. Shaun had unbelievable people and mechanical skills!

Valerie Marcoff

Great people, great service.

Marshall Kendrick

Issue solved

Thomas Lougheed

Myself and my girlfriend were on our way for a ski trip to Jasper. After filling up for gas, the truck began to act up and ended up stalling and not starting, we called a tow truck and towed it to Griffiths as that was the nearest dealership/service center to us. Am I glad we did. Trudy at the service desk was amazing and friendly. She was very accommodating, and made any extra effort possible to have our truck looked at quickly so we could continue our trip. Shaun (service manager) was equally as helpful. He personally looked at the vehicle, and with his expertise found the issue right away. Within an hour I had my vehicle running again. I highly recommend this dealership based on the customer service I experienced there.

Timberland Hotel

I have been a loyal customer with Griffiths Ford since 2002, first car bought was a 2002 Focus, simply because of how they have treated me. Staffs are knowledgeable, courteous and doesn't treat me like I am just another number on the list to list their many of their attributes. So, by saying that, I want to say a big thank you to Griffiths Ford for helping me choose vehicles over the years and will continue to be a loyal customer.

J S

The front desk ladies were great to deal with. However after visiting for my regular service (oil change, tire rotation, etc) I had to go to their aftermarket department and pay $100 bc when they rotated the tires the never cleaned the bit of mud that was in them and I had a terrible wobble when I got my truck back. So I had to take it in and get that corrected. Would have been great if they would have taken the time to correct that or at least contacted me. Disappointed, especially since the front end staff were great to deal with.

David Leoni

Excellent customer service

Todd Seabrook

Great service

Graham Duckers

Company bought 4 new F 350's, within months of using the quality of Fords manufacturing is apparent. Aluminum Tailgates cant handle loading an unloading. Disappointed that Griffiths is unable to help replace or warranty this issue.

Scott Bokenfohr

I drove in from Edmonton to look at a truck last year. The sales associate had the truck waiting for me outside the doors polished and ready for a test drive. The whole experience was simple yet thorough. Never did I feel like I was being sold. All my questions were answered. The best part was the price was more competitive than any dealership in Edmonton. I left my old truck there and drove away with a brand new truck. I would recommended anyone looking at purchasing a vehicle to call them first.

charlene mcclelland

I was overwhelmed everyone was was so friendly ,greeted extremely wonderful with a hug . Ellie, Jessica , Tami, Ralph . They were exceptionality at there best . Allan and Brent where awesome. Under my circumstances it put the biggest smile on my face . That smile has been gone for awhile . I love my new car to me it's new ,and I'm forever greatful to Griffith Ford and there exceptional staff . Thank you to all of u ????❤️

Melissa Ens

We had some vehicle issues on the way to Jasper. Shawn, the mechanic manager, took time to check out what was going on. Showed my husband exactly what was going on, explained what it was, and assured us that we would be fine. We made it to Jasper, drove for 4 days, and 10 hours home. I just want to say thank-you. Your time was appreciated. We are so grateful.

Megan Toop

Marco was a great help in the purchase of my F150. Very knowledgeable and easy to work with. Great service Thank you.

Trenten Hope

I purchased a truck from Kayla at griffiths Ford a couple months ago. Amazing service very quick at answering any questions you have. She got me a new truck and everything I wanted in it and delivered 2200km all within a week! Highly recommend if your looking for a vehicle talk to Kayla!!

Ray Snaychuk

Had a check engine light come on in my 2006 Lincoln Town Car when we left Edson. Called ahead to Steve in Hinton on a Saturday morning and he took the car right in for a diagnosis. After saying it wasn't too serious he sent us on our way free of charge!! Way to go guys????????

DARLENE TAYLOR

service was good and employees tried, got one thing fixed but the engine light came on again in Jasper and is still on.How frustrating.

Superior Towing

Thank you, Jessi and Carrie. We were in desperate need of a rental for a customer and these ladies were willing to work with us to accommodate our needs. These ladies went above and beyond and for that we are truly grateful. I highly recommend this company for their customer service!

Geoff Adams

Always a pleasure working with the team at Griffiths Ford. Professional, knowledgeable team that goes over and beyond to get it done!

Tyler Eberding

Just purchased my first vehicle here. Corie was friendly and very helpful. all of the staff were able to answer all of my questions and made the process easy. They also had the most reasonable prices in town. I would recommend Griffiths Ford to anyone!

Ronald Hogan

Griffiths Ford has been my go-to dealership since I moved to Hinton 8 years ago. I have purchased 3 vehicles from them for myself and 1 for my son and have had nothing but great service from the sales staff and the service department. I would recommend this dealership to anyone who is looking for a new or used vehicle or for service to your current vehicle.

Kurtis W

Very fast and friendly staff. Great place to take your F150!

Andre Geller

To say unprofessional would be a gross understatement. Corrine with front desk is a fantastic candidate for a course on customer service and proper employee conduct. It would be a grave mistake to keep this woman employed who has such an attitude problem when being asked simple questions regarding an issue that has been ongoing for over a week now. Not to mention hanging up on paying customers mid sentence and refusing to connect them with the manager/s in charge. Absolutely ridiculous that a place of business would let somebody act this way on their good name. If I could rate a 0/5 I would.

Bryce Hughes

Great service!

Bognostraglum

The service manager and staff were friendly and helpful.

Alicia Zinyk

Thank you Marco pagnotta and the Griffiths Ford team for the amazing service both in sales and in service. We absolutely love our new 2021 Ford explorer. Marco new exactly what we wanted and was amazing to deal with. We strongly recommend him if your looking for a new ride give him a call. We have been dealing with Griffiths Ford for many years now and have always had great experiences. Everyone is always so friendly and always doing the very best they can to help satisfy the customer. Thank you again for our new ride that fits our family perfectly and as always thank you for the awsome service

chris crerar

I would like to say how thoroughly discussted we are with Griffiths Ford. We were waiting for our F350 for about a month. Told by phone and emails . The truck would be ready September 1st. We flew out to pick it up. No phone calls or any emails to tell us it wouldn't be ready until next week. Stuff was stolen from our truck. Then we were told that we had to take it for repair some WARE Else. We have been a loyal Ford customer for over 30yrs . Wouldn't recommend any dealings with them what so ever. Worst experience with any type of shop. Let alone the owner of this dealership.

Nicole Arnold

If you've ever in need of a new vehicle and want an amazing experience, then Griffiths Ford is where you need to go. Griffiths Ford has been my go to dealer for vehicles for a long time. Ask me what I've owned, and I'll tell you most of the models in their fleet of options. I loved each and everyone for one reason or another. The quality of the vehicles, the range of options and the ease of purchase are just a few of the reasons I've continued to shop at Griffiths. But the real reason for my continued support is the staff. From Jason Griffiths, to Sam Rahall, and Derick Koch, the fellas know how to treat their clients. I have finally settled on my for-ever ride. I've been driving and loving my 2019 Expedition Max Platinum for almost 3 years. Sam found me the color option I wanted along with the Platinum package that was a must for my for-ever ride. Sam also helped my hubby find his for-ever ride last year. We are loving our work horse 2020 F350. Great fuel economy for such a big truck and all the power you could ever need. Thanks, Sam!!

Revilo G

The sales guy Adam was very good to deal with

Nic Sochatsky

service side went above and beyond expectations. would highly recommend.

Greg Carline

Great service from a very friendly staff. Well done

Matt Gaboury

Salesmen that don't hassle you. That alone is rare enough to deserve 5* but the service dept as well, both friendly and professional earned it.

Donna Heinrich

Limped into Griffiths Ford with oil spewing from our Diesel engine. Paul (Master Diesel Mechanic) diagnosed problem quickly and efficiently. Steven (Service Manager) and Trudy (Service Writer) took care of us without delay and made us feel at home and comfortable while in Hinton. Would highly recommend this dealership!

Jesse Jackson

Nice people and fast service.

Louise Bertolin

I always have had great service, the staff is incredibly helpful, and always done in a timely manner! Thanks, Louise Bertolin

Honor Kennedy

The gentleman at Griffiths Ford were great! They were friendly and helpful, knowledgeable and polite. They were informative with the vehicle details and gave me the best deal, plus they gave me a new ford hoodie and ball cap!! Great service!! I'll recommend them to my family and friends as well as co-workers too. Thanks Sam and Derrick! Tami in financing was wonderful too!!

C F

The service department always provides the most excellent service! Corrine at the desk is a pleasure to deal with :)

Jason Berg

Amazing place to buy a truck! Kayla was the best sales person I've ever dealt with. Very out going and personable. Even after sale they are still making sure I'm a happy customer! Def worth the drive!!

Geoff Furniss

On our drive from Yellowknife to Kelowna for Christmas we experienced surging troubles in our pickup. We pulled into Griffiths Ford hoping they might be able to diagnose the problem. Not only did they know what the problem was seconds after I spoke to the journeyman / technician but they were able to pull the vehicle into the shop and in under 2 hrs we were back on the road with fresh plugs and no more surging! The staff and the service were amazing and the J/T really knew his stuff and got the job done well under the quoted time and saved us over 100 dollars! And they helped get us to Kelowna on time and really made our Christmas! No way to thank them enough! Merry Christmas and Happy New Year!

Kyle Waddy

Couldn’t be happier! Haven’t bought a a Ford for 25 years and probably won’t drive anything else again . I was extremely Impressed with the service and extra mile provided by Sam Rahall and the support team around him. I was out of town during the delivery of the truck and Sam (on his days off!!) Brought the truck to our house so my family could look at it! That meant a lot to us! I know a lot of dealers will tell you that you’re part of a family but the people at Griffiths ford act just like family and you walk out smiling every time. I didn’t have an easy deal to make but they worked hard to make it happen. I walk out the door and into my new Ford truck a happy man!! I truely didn’t think this level of service existed anymore but Griffiths proved me completely wrong. Thank you guys!!!

Dal Gurgens

Great customer service when buying a vehicle, I personally dealt with Ralph and so far have bought 2 vehicles here (A 2017 F-150 and a 2018 Edge) and have had nothing but good experiences.

Adas Pietrasik

Derrick and the team at Griffiths Ford always bring amazing customer service and care to the table. I had a F350 Platinum Dually flare ordered, painted, and delivered in no time!

Stanley Courtereille

Nice people good service.

Karen Gee

It is always pleasure dealing with Griffiths Ford. The staff is very friendly and helpful.

Valley Bottle Depot

We always get excellent service at Griffiths Ford. Recently, my husbands F150 and my F350 was having some sensor issues which made the trailer connected/disconnected alarm go off constantly in the cab. My husband took his truck to the service department to ask about the issue. They scanned it and found the problem and said the part would be in the next day, and to stop by again to have it changed. He said order two because my wife’s truck is doing the same thing. So they did. And he brought both trucks over at separate times to have it fixed. No appointments. No inconvenience. Always a great experience leaving the dealership.

Bill MacDonald

We brought our escape in for a service and some warranty work . The staff was friendly and very helpful .The work was done on time Thank you

Owen Iron

Great service

Kristos Beis

Had a great experience with Griffiths Ford, Ralph worked with me to choose the best Ford Transit passenger AWD 350 XLT. He had answered all my questions and ordered exactly what I wanted. The van needed a minor-very small paint touch up, I didn’t know about it or even see however they were honest rectified it and gave me a loaner Vehicle while it was being worked on. As a business owner I can tell you they give Very great and personal costumer service. Thanks Ralph and Griffiths team.

Kevin Deamond

The staff was friendly and helpful. The work was done quickly and I was charged a fair price. Very satisfied, hope to buy the new Bronco from Griffiths Ford

Mark Pauline

Absolutely terrific dealership! They were a pleasure to deal with from the very beginning. Very easy to shop online and via text with them. They actually sold me my Bronco at MSRP when the majority of the dealers in Alberta want $10,000 to $20,000 over sticker. They should be an example of a business model for other dealerships to mirror. No pressure from initial query all the way through dealing with the finance person. They even had my vehicle ready for pick up on very short notice. Shout out to Derrick my salesperson who is the general sales manager, Danielle the finance manager, and to the whole crew out there who prepped my vehicle for pick up.

James Drec

They fixed this, AND, found the only part to fix it in western Canada, Bravo guys, well done!

G Pelletier

Got my truck in fast for warranty

Travis Denzler

We are new residents to Hinton and purchased a 2020 Explorer from an Edmonton location 8 months ago. Its been two months of a blank, center console display. Took vehicle to Griffiths when problem first occurred and waited over month, with poor communication from Griffiths, for the part to arrive. Today our vehicle went in, to get this display failure rectified....turns out, the wrong part was sent. Griffiths says they cant order the parts because none are in stock. They recommended we speak with a different dealership, the one we purchased the vehicle from, to ask for assistance. Apparently they aren't willing to do that on our behalf? Clearly they don't go far out of there way to help. Thanks Griffiths for failing to rectify our concern and on top of that, kicking the issue right back into my lap to resolve myself. Super disappointed with this vehicle and the service from Ford in general. When you purchase a new vehicle North of $50 000, that's still under warranty, you expect things to operate correctly. And if they don't? Ford, whichever dealership it may be, needs to work to fix the issue. Buy a Dodge

MWH Colorado

I don’t live in Canada but while on a trip, my F150 failed in Jasper, AB. The truck was towed to Griffiths Ford. The staff jumped into action, analyzed the issue, and repaired the truck in record time even over a holiday weekend. I found the Griffiths Ford team professional, competent, and friendly. If I lived in Canada, this is where I would buy my vehicle.

Walter Buckley

Quality work, but expensive.

Devan Bodurka

Hands down the best service I have ever received from a dealership! And a big thankyou to sam rahall for all the hard work he has done for me!