Reviews of Carl Cannon Chevrolet Buick GMC Cadillac - Sales (Car Concessionaire)

Jeffrey Lankford

If I could give them zero stars I would!! Carl Cannon is so dishonest!! We came up Wednesday to test drive a 4 runner but they said we couldn't drive it because the latch that closes the back was damaged so for us to come back on Friday when it was repaired. So, today they call and I told them we will be up this afternoon and that I had the check for the vehicle provided it drives good and Allison told me that they would not sell it that we were first in line, but they did sell it. I WOULD NOT trust these people. They lie and they are dishonest!! They care NOTHING about their customers they just want your money!! Truly disgusting individuals!!

TexanBlazer

Great service.

Shane Russell

Shelby and the Express lube technician did a great job.

Justin Miller

The salesman was very friendly and helpful during the process. She was professional and very well informed on the car we purchased.

Tammy Gaskin

Not only did I a get a great car for a good deal, but the salesman did an excellent job of making sure I was comfortable with all the new features that the car included. Grady "Butch" Foster is the best in the business. I would highly recommend him and this dealership to anyone that I come in contact with. I love my 2020 Buick Envision !!!

Kelly Kimbrell-Glass

Everyone was friendly. Super helpful. Fast and easy experience. Will definitely go back.

Dale Bryan

$300.00 pair of Maui Jim sunglasses missing from my truck....

Cedric Young

Awesome service, VERY NICE staff...

David Blair

Richard Bisso made the purchase as pleasant an experience I’ve had buying an automobile. He met me at the door and walked us through the entire purchase. His attention to detail Made the process smooth

Sherry Thrower

Normally, I would give CC 5+ stars, but I'm waiting to see how they handle getting a dent fixed that was not noticed, until we were walking out the door from buying our 1st car from them. They said they would handle it. ........................Stay tuned, to see if they earn those other 3 stars.

Brittany Rea (Bitty)

Daniel was awesome! Super helpful and so friendly! He is also so sweet with kids. Thanks for the help!

jason blevins

Personnel was very informative and quick to assist. From the initial call on a software recall issue, to scheduling, through having the software update completed, the Carl Cannon Chevrolet Cadillac Buick GMC personnel was impeccable.

Angela Nicholson

I always like using Carl Cannon for my oil changes because they get me in and out in no time. They are fast and they tell me if I need anything else done and if I don't they don't try to push any other services on me.

Greg Dodd

Awesome experience. Greg Williams is the best salesman I’ve ever purchased a vehicle from!

Donald Cooper

All the service was done correctly on my vehicle. Only problem I had was the length of time it took to do the repairs. They had my vehicle over a month. But didn't start working on repairs till two weeks after having my vehicle. With that extended amount of time it caused me to go over my rental coverage causing me to pay out of pocket a few days. But other than that everything else was fine.

unit11k9

Great folks.

Karen Moore

The best service in North Alabama! I took two vehicles to be serviced. Logan Minshall, Service Advisor, took great care of my daughter and I. Unlike the Huntsville and Cullman shops, Jasper got the JMA maintenance warranty information for my daughter's SUV, called it in, and the oil change was free, which was suppose to happen vice me getting reimbursed. My Camaro needed a triple flush for a shuttering issue with the torque converter. I have only driven it home (about 30 min) but it stopped the problem immediate. It is well worth the drive to visit Jasper! Logan and the staff has just made Jasper my new Chevy home. I normally don't write reviews, but thought I should since the experience I had was over and beyond others.

Sylvia Holcomb

Very short wait. Everything went great. Everything was explained to me and service was great.

Jamie Morrison

Salesman was out the door and meeting us before we even got out of our car. Because of the website, we knew exactly which vehicle we wanted. From pulling into the lot to pulling out with our brand new vehicle, we were only there 3 hours. Great experience!

willie miller

I had an appointment on Tuesday 6 July 2021 to replace the rotors( hot spots) on my 2020 corvette. On 6 June 2021 GM Warranty had agreed to replaced the rotors. Due to some confusion with Toby I had to contact GM Warranty for a case number, the number was provided by GM. While GM was on the phone with me Toby requested for GM to contact him by phone. While on hold with GM they came back and inform me that Toby stated rotors was bad due to my driving. So GM would not be responsible for replacing the rotors. I was not happy with fact that Toby thinks that he knows how I drive my car or the fact that he trying to tell me how I should drive my car. I would like thank the Carl Cannon employees who step up to investigate the situation that help make everything better. Because of that I will always utilize Carl Cannon of Jasper to work on my car. Lets not forget Jo Lee and Kirk who were very professional with taking care of the situation. I take my hat off to them. They were with me all the way. As for Toby, I don't know him and don't care to know him and I rather not have him doing anything to my car in the future.

Dusty Kilgore

Great service! Such nice people especially Mr. Logan! Thank you so much for your help and support!

David Morgan

GREAT service/lube dept. Very fast and you could actully tell the workers enjoyed thier job. Prices were compareable to other dealerships. The young lady running the lube side is an asset to keep around. ????????????????????????????????????????????

Bill Conley

Did a very good job getting my truck fixed so I could get on the road. Very happy with the service

Amy Morgan

Butch was perfect! I wanted an Equinox but wanted to shop from home because of Covid. I reached out to a ton of dealerships. By far, Butch was the most professional and caring person I spoke with. He was genuine and treated me very well. He was always quick to respond when I had questions. I really appreciated him and now we have the perfect SUV for us!

Delinda Walker

It was good but had to wait for over an hour and a half for a oil change thats a little to longe

Terry Mayfield

I purchased a car from Carl Cannon on Memorial Day 2019. The only thing I regret is not checking the final numbers before I signed the contract, because when I reviewed the paperwork after the fact I found a $508 charge (plus sales tax) for "Paint Protection" on the Bill of Sale. No one at the dealership mentioned the extra charge, and there is no other mention of the charge in the paperwork. I would not have purchased the car at Carl Cannon if I had known about the bogus charge. Shame on me for thinking I could trust Carl Cannon.

Gabriel Petrie

Great staff, always willing to help customers get what theyre looking for.

Robert Rollins

Talk about good service. These folks are the best at what they do. Had a recall on my car. I called and set an appointment and they had me in and out in less than four hours.

Amy Aaron

Always great and on time

Quien Tuck

I purchased a Chevy Silverado 2500 hd from here in November 2020 including the extended warranty. May 13, 2021 rolls around and my truck supposedly needs a new ECM. My warranty covers this specific repair. Unfortunately, GM has discontinued this specific part. The service dept. informs me the warranty company has approved for the repair and that they're going to send it off to get remanufactured after two weeks of having my truck at their shop without any update. Yes, I had to call them for this information. Another TWO WEEKS go by just for me to have to reach out to them again and the first thing my service advisor ( Logan Minshall ) tells me is that the remanufacturing company wasn't able to repair my ECM and he just found out this morning (6/10/21). Why do I have to call you to receive critical information? My guess is that he was never going to call me. You should've updated me immediately once you received that news. Carl Cannon's service department is by far the worst service department I've ever encountered. My truck has been with their service department for over a month now. The service manager ( Toby Hill ) and his staff lack communication skills. One word to describe this service department would be "lackadaisical". If I could give 0 stars I would.. The warranty company has offered to help Carl Cannon find a part but they have rejected the assistance numerous of times.

Della Allen

Very nice staff. Always keeping me updated on what was going on and how much longer my wait time would be. Even washing my car before I left.

Robby Rawls

Great people... Very helpful!!! My second car with them. Highly recommend!

Tim Russell

Richard Bisso was a great salesperson! Loved doin business with him. Super nice guy! Brian in finance was great too! Ill continue to buy from here because of them!

Frankie Kimbrell

I scheduled my service myself online. It said to choose up to 5 services, out of about 8. So I did. I thought there was no way there was this good of a deal to get oil change, new air filter, new wiper blades, etc., but nothing said those cost extra. I get to the dealership and the service manager tells me all that is extra, but I explained how it is set-up online, and her response was, "I am not sure what it looks like, or says online. We have nothing to do with the website. Corporate creates it for us. I didn't even know you could schedule an appointment online." Great customer service there, right? The price for what I actually was able to get is most definitely not worth it. The only reason I scheduled an appointment was for all of the services that were included online. I will do my service myself from now on. Also, they broke my personal front tag while washing my truck. They said I can buy any tag I want, bring the receipt to them, and they will pay me for it. We will see how that turns out. They should have compensated me on the spot. Me doing all the work, THEN them paying me back, is a lazy way to do it, and obviously a hang on hope of me not coming back for them to give me a reimbursement. We will see. I will come back one more time to bring the guy the receipt for my new tag that I buy, but that will be the last time. I did not feel appreciated. -EDIT: I did buy the same tag, went back to the dealership, showed them the receipt, and they payed me without question. I thank them for that, but I still should have been reimbursed at the time of the issue, because I had proof of purchase on my phone at the time.

Dana Tapia, Realtor at RE/MAX of Orange Beach

Undoubtedly the best car buying experience of my life!! Carl Cannon Chevrolet has won me as a customer for life!! From start to finish, each and every person I dealt with was an absolute pleasure. I am proud to be a member of the Carl Cannon "family"!!!

Sandra Gurganus

As always I received great service, they even called me too let me know ir was time to change my windshield wipers.... Thanks

Deb Price

Everyone was kind and very helpful. Very happy with my deal!

Oreo the oreo mom

I bought my 2013 Equinox from Jim Fincher in October 2016.I have to say the service was wonderful and the price was awesome.

Deborah Taylor

I was shock i was approved for a loan without a cosigner.Very much blessed this day at Carl Cannon chevy.Staff was so nice and professional

WT Lewis

I had my corvette towed for analysis. Motor ran though no acceleration trans okay but button would not come up. 3000 to fix it. Too much for a few fuses, bushings, and possibly new gear assembly and an accelerator assembly. I am a veteran whose job was to work on M1A1 tanks and was asked to learn how to work on Blackhawk helo's so I have knowledge of mechanics. I am a disabled veteran so I was hoping for you to do it at a reasonable price. I received my car with the steering wheel disassembled and my inner fuse box open and exposed. I was surprised to say the least with 480 bill. I want to get a Cadillac within the next 6 months and I considered you but I'm concerned heavily that will I get good service?

Cassandra Holder

The service advisor was great and very friendly. My car was fixed which I was very happy with.

Bart Roegner

I've been to several dealerships over the last few weeks. Carl Cannon treated me and my wife fairly and with a great deal of care. I would recommend them if you are in the market for a square deal.

Bentley Moore

They fixed my mom’s GMC Yukon tires she was very satisfied

DonnaW

Needing work done on our truck while out of town on business, they took care of us quickly and under the quoted price!???? Great experience! Thanks so much!!

Ethan Crowell

Fast service. Everything went as planned.

Roxanne St. Martin

Richard was fantastic. Had everything ready to go and listened to everything I was looking for and wanting. Worked hard to get me where I need to be in order to purchase a new vehicle. The experience was great

Case Bryant

Service was great, nice people. Just wasn't a wonderful overall experience.

Jonathan Morrison

Greg Williams was the best. He got us the best deal and was very honest with us about the whole process. It was a quick, smooth and an overall enjoyable experience. They even offered us pizza while we were completing the paperwork.

TOIYA GRIMES

Everyone was pleasant, friendly, and very helpful.

Dana Black

I enjoy coming and seeing everyone at the dealership Everyone is always so friendly and nice The only complaint I hv is Why does the service department never gv us the customer a discount or send out coupons for oil changes But besides that Everything is always good

Scott Walden

super friendly. quick service

Lawana Belk

My husband and I went to the dealership and found a vehicle we were interested in. We drove it and liked it okay (we were in a time crunch because someone had hit me and totaled one of our cars). We went inside with the salesman and did some PRELIMINARY paperwork. He went out of his office for a few minutes. He came back with a proposed payment that was a lot more than I was comfortable with. I gave him a number that I felt could be more in keeping with what we had in mind. I also told him that I wanted to think about before he did ANYTHING else. He wanted us to meet the sales manager because “she’s a really nice lady.” We agreed. After waiting for quite a while a lady comes in and tells us she’s been working with the bank to get the payment where we wanted it. I told her the same thing I had told the salesman at which time she told me she had already run credit checks on both of us. Needless to say I wasn’t happy and would NOT have bought a vehicle from them after that. We came back to our hometown and within a very little bit had found the car we wanted. I don’t plan to EVER go back to Carl Cannon. The only reason they got 1 star from me is because you can’t give 0 stars.

Mary Snow

Oil change is to high. Rotating the tires is and extra $55.00 dollars $140.00 to get and oil change and my tires rotated. Way to high. Will go to Pecision next time. I have purchased all my vechicals there. Times ar changing.

Christopher Hiatt

I worked with Keith Rice. It was one of the best no hassle purchases I've had in a long time. I asked for the price with tax and dealer fee. No four square games or two on one high pressure sales tactics. They gave me the number I needed. I gave them a check and left with the car. Didn't even see the F&I rep for the second wave of extended warranty, gap and other junk add-on sales pitch. This is how car buying should be.

Phillip Beasley

Bought a magnitude of cars and trucks here. Curt Ballard,Greg Williams, Johnathan Lee, and Johnathan Sickles are hands down the best. Super nice guys. Great service. Great prices. Highly recommended.

Ray Wilson

Great owners and salesman

Melanie Tilley

Had my car for FOUR MONTHS. Paint was chipped as though someone back in to one of their poles. When that was mentioned, it was dismissed and nobody said anything else about it. Get my car back and not everything was fixed. It runs rougher than it did before bringing it in. Not only that, but NOW my air and heat do not work. It doesn't blow ANYTHING out. When I called to discuss this with them, they informed me that I "may have to pay a diagnostic fee" I will never do business with this place again

Janice Stults

Fast and courteous

Jeremy Boothe

The lady that helped me jowain is great, by far the best person there

Johnathan Aaron

Well, I had a 1:30 appointment to get my oil changed.. It took them a hour and a half.. Not thrilled about that..... But I like everything else about the place.. The staff is super friendly and they make you feel at home.....

Greg Taylor

Tommy Parrish is a great salesman! This is a tremendous GM dealership!

Phil Weeks

Everyone was friendly and they efficiently serviced my Silverado Truck. I am disappointed that my first free service did not comply with what I was promised. My paperwork stated that I was to receive a "Diesel Exhaust Fluid Fill". The one that wrote me up said they could only put one gallon and not fill it. I still plan on coming back for my service, but management needs to stand behind their offers. I spent a lot of money on buying my new truck from Chevrolet and in interest to GM Financial. It is a small thing for the company to "fill" my DEF as promised.

austin sparks

My dad had a new motor put in his 2008 Silverado, after a couple months he noticed the cruise control wouldn't work. So we take it up there for them to look at because it was working before they put the motor in, they looked at it then tried to say it would cost $90 just to look at it then another $100 and something to fix it. That's rediculous when the parts would cost less than $20 to fix yourself. Figured they would want a good customer service and fix something that was working fine until they messed with it.

Katie Rainey

Jonathan was awesome. Very polite, on point, and great character. I will use him as my tech when I need service on my vehicle again.

Ronnie C

It was a great experience! John Softly was awesome!!!

Janet Peeples

Mason Anderson was the best !! He was like Family .He went out of his way to help us !!????

Barbara Schrimsher

My car was in the shop for about 8 days, counting the weekend. They always do wonderful work and the employees are always nice. I know if you want expert work done on your ride you need to keep it running, mine is a 2016 trax, and I love my car and would like to keep it going. The only complaint I have is the price for repairs, and I know the employees are good at their job, and I can not fault them for labor and supplies, at this time everything is so expensive!!! The repairs took nearly all my savings, I just hope and pray, it runs good for the next ten years,!

Dean Edgil

The parts man was very helpful, kregg tittle. I will asked for his help again.

Tori Card

My husband and I were on the way to Birmingham when we had a tire blowout on 22 just past their dealership... they were quick to send someone to help us put the spare on, as well as locate us a replacement tire!! Thank you Jonathan in the service department for all you did to get us back on the road to enjoy our weekend!!

Clint Singletary

Best experience I’ve had buying a commercial vehicle - Richard Bisso and Julian Poole are fantastic to work with. They delivered my truck on time and had all the paperwork ready. The entire process took maybe 5 minutes. Time is money in my business and these guys took great care of me. I would recommend them to anyone.

Tonya Moore

Very attentive to my request. Very helpful every step of the process of my purchase

John Maloney

Disappointed in the service department

kendall danuel

Fast service and job well done.

Steven North

Johnathan was my advisor. I’m a finance director for a dealership and I’ve been a GM and GSM. If I were taking over a store and needed a service manager, he would be my first choice. I wasn’t an easy client to deal with as I was stranded away from home, but he went above and beyond to make the experience as easy as possible. I haven’t been reimbursed by trip interruption yet and I’m loosing hope I ever will be, but the Carl Cannon organization did its part and for that, I am eternally grateful.

Mike H

I made an Internet inquiry on this vehicle 2012 Corvette. I told him I was from another state and I wanted to make an out the door offer on the vehicle including taxes tag etc. I made the first offer they declined and then I countered and they excepted. Made it sound like the deal was going to happen I gave them all the info including a deposit to hold the vehicle till I get there next week. I get a phone call back oh the price doesn't include the tax. The new price is $1800 more. I said that's not what we agreed on however I guess the manager made a mistake. Which I highly doubt. They wouldn't honor the deal and expected me to come up more money. Horrible dealership I wouldn't do business with them. The manager didn't even have the heart to call me. However my sales person was very nice and I know it wasn't his fault. His name was Tylor.

Sherry Jones

Everyone is nice and friendly. Makes for a good experience.

Jonathan Evans

We bought our truck from Josh. Who was excellent. Told him what we were looking for and he found the perfect truck. His knowledge of the features and how everything worked was exceptional also his dedication to the customer was outstanding. Tim was great for handling the financing paperwork and made it super easy. Great team of people and will continue to use this dealership.

Travis Wright

Your cardiac is pretty bit the price is way out of line because all ot is is a super up tahoe

Dale Patterson

The salesman Greg Williams took care of everything and he and the staff stayed late to to finish the deal ,couldn't ask for better people

Phil Walker

Always a good job, always helpful

Theresa Guzman

Tyler made the process of upgrading my 2017 trax for a 2020 equinox easy. Thanks for being so patient with me. Glad we made the deal!

Carter Roberts

Always friendly and nice

Doug Wilson

It was good.

David Hughes

Very responsive to internet inquiry (within minutes) and fast execution of a fair deal. Responsive to my questions about financing, interest rates, etc.

Charlie Stephens

Service people were professional,courteous and efficient

Richard Bisso

Carl Cannon service did a great job on my vehicle - and only a 35 min drive from Hoover, AL - this dealership is a great place to do service and purchase a new or used car/Truck (best keep secret for individuals in Birmingham)

Jimmy Smith

Sale price was fine but gap coverage was about 750 dollars more than I was led to believe and extended warranty was way more than I was led to believe, actually I wish both were off my contract and I probably would have been happy but I am not.

Christie Lawley

Sales and service team are amazing! Wouldn't get my car from anywhere else ❤

David Blankensopp

Ask for Greg... I have purchased multiple vehicles from him and he takes care of you like family.

Gale Hollis

I had a check engine light come on. We needed the car for an important trip the following day. I called the dealership and spoke with Shelby who was helpful , emphatic and got a tech to look at it that day for a evaluation to get a plan to repair the following morning. I got a call by 9am that the car was repaired and ready to go and Jonathan had someone deliver it to our home because fit the timing of the trip. That is excellent customer service A+! Shelby Gilbert, Jonathan Sickles and Joshua Salter have always give me excellent service with a smile, they have also gone above what most people would do. We love doing business with y'all because of them!

James O'Shea

Always enjoy talking to Butch Foster and buying new vehicles from him. Butch works hard to take care of his customers.

Joel Chisholm

Drove from Athens to deal with Allison. Nice dealership. Allison communicated extremely well in the weeks before the purchase. Did a great job. Would recommend her to friends.

Kristy Corley

Greg was great to work with.

george chambers

Service in a timely, cordial and safe manner.

Bill Young

I was very satisfied with the repair of my Envision performed by your Collision Center. Your receptionist was was very efficient and set us at ease. We were expecting a rather long wait before the work would be done because we were warned that part supply could be delayed, but all in all, repairs were completed in a reasonable time! We were pleased that we had all the process, delivery from accident site to the Collision Center, rental car, and the actual repairs were accomplished locally!

Jay Bice

I have no complaints! The salesman (Gregg) was amazing! He and the manager made sure to broker a deal that I could not resist! I was not wanting to buy a vehicle for another year, but I could not turn the deal down.

sandra jones

JONATHAN SICKLES IN SERVICE IS A VERY GOOD HE IS ALWAYS READY TO HELP ME WITH ANY PROBLEM I HAVE CARL CANNON IS NOT MY CHOICE FOR REPAIRS, (DUE TO LABOR COST) BUT I DO LIKE DOING BUSINESS WITH JONATHAN -- HE IS THE REASON I COME THEIR. CARL CANNON IS VERY FORTUNATE TO HAVE SUCH A GREAT EMPLOYEE AS JONATHAN.

Bob Emerson

I brought my corvette in for two reasons. One to get a tire repaired and second to get an oil change. Your service advisor said he couldn’t repair my tire due to insurance reasons and didn’t even take the time to look at my tire. I carried my car to a tire dealer in Jasper and didn’t hesitate to repair my tire. On the subject of the oil change I was very pleased. This was done very promptly and as expected.

Jon Lynn

I bought my car from Carl Cannon in 2016. They have been great about sending emails and mailings to me to remind me of oil changes, tire rotations, and filter changes. They also send specific car info about how my vehicle operates. I appreciate the friendly staff every time I go there.

jerry ford

had a great sales person made my day. mr franklin walked me through each step of the buying stage helped me understand everything we were doing. got the car i wanted at the price i wanted great delearship. j ford.

Allison Goforth

Excellent service with the utmost professionalism

Kerry Hopkins

Ms Duncan was exceptional with the sale and putting me in a vehicle that suited me best. Working out of town she sat up delivery so that I didn't have any loss time from work. She's still helping me outfit my truck. I will give Carl Cannon future business

Vicki Nabors

I have bought vehicles from several different dealerships in the last 44 years. This was the best experience I have ever had. I will recommend Greg Williams and Bri Ventura to all of my family and friends!!

Devaughn Browder

This isn't just a place of business this is a home were everyone is treated equally with respect. I am proud to be an employee here at Carl Cannon Chevrolet Cadillac Buick GMC!! A great place for your service and car buying needs.. If you haven't experienced the dealership come on down and just walk around. again an amazing place.

Scott Goodwin

The service manager Jonathan was great, he took care of my issue.

millie sanford

I HAVE PURCHASED MY LAST SEVERAL VEHICLES AT CARL CANNON AND PLAN ON CONTINUING TO DO SO. GREAT PLACE - GREAT STAFF!!

Deborah Rhodes

Mr. Softly was very nice and helpful. He made our car shopping experience wonderful

Stephanie Heath

I went in to look as some of their truck selections because I plan on buying a truck soon. I told the guy I was just looking around and told him what I was looking for he was super nice and I test drove one but when I told them I wasn't looking to put a down payment that day they acted very rude and pretty much just stopped dealing with me. I was planning on coming back with my boyfriend in a couple of weeks because of how nice they were in the beginning. NOT ANYMORE!

Steffonie Isreal

They got us taking care of real quick and the service man we were working with was super friendly and kept us up to date about our truck

Josh Weldon

They were great. Did everything possible to get us exactly what we wanted

Chris Kimner

The salesman, Keith, was very good. He was attentive and made us feel important. The finance person (can’t remember the name), was terrible. We made the deal over the phone and drove three hours from Georgia to pick up the truck. The negotiations were done and I still had to wait FOUR hours to take 18 minutes to sign the financial paperwork. I had one couple in front of me the entire time so there wasn’t a long line of folks. The finance individual blamed it on “technical issues” with his computer system. The salesman was very apologetic and I don’t see this as a smear against Keith’s professionalism and attentiveness. I left my home in Georgia at 9 am and got home at 8:30 pm. Almost a 12 hour day for a truck that was settled on the price the day before. I believe that the wait was solely because of the finance paperwork. Either way, I don’t regret the purchase and I love the new truck!

Lorna Moorehead

Salesman Mr Franklin was very nice and knowledgeable. Made our buying experience a great one

Kindra McDonald

Very pleased, staff was very kind and friendly, plus my car runs like a dream

Danielle Cain

Love this place and my new car. Recommend everyone to go here

Brandon Kiker

They gave me a price on a key and programming over the phone and didn't honor the price when I got to the store. Still bought the key and programmed it myself. Google gives excellent advice on programming. Saved me the extra $120.00 that they wanted to charge me. It's not the issue of the money, its the issue that they don't honor what they say they will do.

BC CANTOR

Great place great people great prices

Veronica Shalane D.

Very friendly and never tried to give me the run around.

Carl Culverhouse

I had concerns about spending time at the dealership, we completed the purchase arrangements over the phone and I went by for a few minutes to sign and take delivery!!!! This was about as simple and complete as I could ask. Thanks Carl Cannon.

Galen Hall

When I picked up my vehicle there were greasy hand prints left on the hood and driver door. Other than that there were no issues.

Judy Wood

Such a friendly, clean and efficient dealership. I recommend Carl Cannon for your dealership needs.

Wayne Dupree

Easiest and best buying experience we’ve ever had. Would highly recommend this dealership!

John Pope

Excellent service department .All departments employees ready to help. This dealership was spotless .

Vicki Sanford

Logan greeted me in the service department, went over all check points and the service crew had me out in less than 45 minutes. I had a comfortable wait time in the customer lounge. As always, a good experience all around. Vicki Sanford

Jim Wilson

very friendly & helpful

Robin Brown

Jonathan went over, above and beyond to help me with my repair!

Gary Cowen

Great experience

Angie Carey

It was overall good. Tommy Parrish is an excellent salesman.

Jessie Weems

Both Richard and John were excellent to deal with. I'm a very picky customer and they took a lot of time to get me exactly what i asked for. The buying process was easy and no haggling. It was all around a great experience.

Robert Gaylor

Excellent customer service. Tommy Parrish was my sales person and he was very pleasant to deal with. I highly recommend him and Carl Cannon Chevrolet

Jarrod Wadsworth

Sad when you have a deal made $2000 cheaper with an out of town dealer and try to do business with your local dealer and they lead you on all day. Then you are headed to the dealer to purchase your truck at a higher price and they call and say we have sold your truck and cannot sell you another truck. Response to owner I was told that the truck was at a sister location. I fully understand that a truck can be sold and you have no control of the situation, but for me to be told that you can not sell me a truck at all is not good business. I believe that the truth of the matter is that their was not going to be enough money to be made of my purchase so this is a way to get out of a deal.

Jessica Davis

They where very patient and informational about everything. They where so helpfully in getting my trade in there and on pricing them.

Janie Tapley

Great as always

Mike tatham

I have had mixed feelings about reviewing Carl Cannon due to an incident I had with a sales person a few years ago. I can say I am glad I gave them a second chance. Bought a truck a year ago and wouldn’t you know a recall came out on it. Not there fault, but none the less I had to take it back to have it fixed. I was not happy taking the morning off to have this done but was I ever surprised and impressed with the service team at this location. It nothing about it had the dealership service feel. Techs came out to talk to me about the truck offered information on service intervals, and had me in and out within 30 minutes. I can not say enough good things about this experience. Well done service team!

David Griffith

From the cold call to the dealership 30 minutes before closing to see if the vehicle I wanted was on the lot up to the following day I couldn't have been happier with the Greg Williams, and the people at Carl Cannon. Greg kept me informed of the process, and was willing to meet my needs to make the deal go through. Easiest, lowest stress car buying experience Ive had. Also one of the quickest.

Tiffany Holmes

My friend purchased a BMW from here January 2017. The owner of the vehicle works there and well and she spoke highly about me purchasing a car too. The second day she had the car the rear view mirror fell. She contacted her salesperson, Jr for him to say yes I'm sorry one of the men that detailed the car the day she purchased it, knocked it down so they glued it back. A foreign were talking about here folks and you glued it? Knowing you swindled her into purchasing? This explains the long wait for them to show her the car two weeks later. The car started to jerk. She contacted Jr back. And of course he stated he would speak with sales and contact her back and never did. Now she had this car for 2 months and the transmission is gone. WTH? She called several times and he would not return her calls after she spoke with him that day letting him know she will take it to the nearest dealership for seconomic opinion to resolve the issue. He did say he was Sorry." Jr. didn't return her call which was back in January. Seriously Jr.? She feels that he knew what was going on the reason her call was never returned. I wouldn't recommend this place to anyone. They are not honest people to deal with. I understand why people hate to talk to a salesperson cause they will do anything to make a sale and not put the customers first. Customers are always first. Honesty and Loyalty is a major key!!!!

Allison Pate

The initial experience was great. after the sale was made i was dropped like a hot rock. I was trying to buy multiple vehicles and after I was sold the vehicle you had available the customer experience turned south. After multiple weeks of no communication I received a call from what seemed to be a junior sales rep asking if he could help me

Joe Hester

My 75 year old sister bought a used car from keith rice. She told him she didn't want any extra. Next day after she signed a group of papers she found that they added $1008.00. She asked salesman rice to remove it..he said they add that to everyone.. RIP OFF of an old trusting customer is a NO mr.rice

Don Adkins

I am not happy with the experience at all. First, after I explained to the service dept. what I wanted repaired and nothing else I was informed of two items that needed replacing. Fuel pump and water pump. Not what I asked to repair to start with. I needed the fuel vent system repaired which could have been part of the fuel pump issue and to repair the AC. After receiving a phone call of a list of repairs that my car needed: Tires, plugs among others which had noting to do with what I asked to be repaired. I happen to know for a fact that the water pump was fine due to the fact I had it replaced about 2 years ago. yes maybe it went bad again but I don't think so. So we agreed just to replace the fuel and water pump due to the cost of repair on the AC I only wanted two item repaired. Yesterday when I went to pick up my car the bill was higher than I was told. After looking at the repair ticket I found items that were done that I did not ask for. (flushing the coolant system was one. I confronted the service Rep. Logan about the issue and he said he would try to get a refund. This is just a few reason why I never carry a car to a dealership.

Joe Clint Smith

Most Professional, Friendliest, Courteous, Kind and Considerate group ever encountered at a dealership!!!! Joe C

Rodney Naramore

My salesman made me feel like he got me the best possible deal I could get

Matthew Laird

Great people, great service, will definitely do business with them again!

Kathy Dyer

Our salesman was Butch. He was the best. We bought 2 cars , one for us and one for our granddaughter. We have bought many cars in the past; but this is definitely the best experience we have ever had buying a car. He was not pushy and gave us plenty of his time. He went over everything in our new car and explained and set up everything for us. When we buy another car we will definitely go to Carl Cannon and ask for Butch!

eva stewart

I was able to drive my car.They had someone to take me home.She was so nice. Johnathan called me to let me know what was wrong and how much it will cost.He was very professional and informative. Then he had someone to pick me up to get my car.The receptionist was very nice.I couldn't ask for a better experience.

Charlotte Clark

I have purchased 6 new vehicles from Carl Cannon in Jasper. They are great to give you their best deal and they take care of the vehicle after the sale. Everyone is great from my salesman (Boogie Franklin), The finance dept and the service department. I won't shop anywhere else for my vehicles. Thank You Carl Cannon for being there for me and my family!!! Charlotte Clark

Jimmy Jones

was very pleased with the way my problem was handled quick response and was handled very courteous including provided a loaner vehicle since the job took sometime to do the work which was accomplished in time frame quoted

Matthew Mills

I called for an appointment. All I did was get in line like everyone else driving up. “ What is the point in making an appointment “?? I asked for the tires to be rotated also. That didn’t get done. So they had to pull it back through the line. Should have been routine. Other than that thanks for the first free service. I’m sure the next ones will be expensive

Chris Sales

The staff at Carl Cannon always goes above and beyond my expectations. I’ve been doing business with them for many years, and will continue to do so. They’re simply the best in the business. Period.

Sara Little

Always get great service

david bonner

Excellent service with free pickup and delivery

James Odom

My dissatisfaction is not with service at Carl Cannon but seemingly with a manufacturer decision on the transmission on my truck which shifts very rough

Ken Martin

Exhalent experience and the most knowledgeable sales person.

Robert Jones

the sale person was very helpful and nice

kim whitt

Worst experience of my life! Found a car on car guru, did an internet inquiry and went in the next day. When I got there I was quoted a price that was 1600 higher than the Internet price but was so impressed with the service from the salesman, Greg that I decided to let the increase ride. Everyone has to feed their family, right? I specifically told the sales manager that I regularly check my credit and I only wanted my credit ran once! He assured me that Carl Cannon didn't use tactics used by other dealerships and that my credit would only be ran once! I left with my car thinking all was well only to check my credit two days later to find that they had ran my credit 10 times! 10 hard inquiries on my credit in one day! I returned the car the next day and of course the salesman was very apologetic and the sales manager has his cell phone off and is conveniently off for the next four days! Think long and hard before buying a car from here people, because the damage they will do to your credit in one day will take you two years to repair!

Gale Brown

Fast, and courteous. The waiting area was comfortable.

Kevin Kelley

I told the service guy that my truck had a whining sound coming from my engine and I had the same issue on a prior vehicle that required changing the idler pulley. I asked if he had the part and could change it out while I waited. He said they had the part and would analyze the problem. He later told me it was confirmed that it was the idler pulley and they would get started on it. He later came and got me from the waiting area and said they did not have the part and would have to overnight it and could change it out the next day. I told him I did not want to wait and would take care of it myself. It said there was a $140 diagnostic charge that would be waived if I had them perform the work for $210. I did not believe the $140 cost was justified as I had told him what I thought the problem was initially and they had not done anything to my truck but take it to the shop area. I went ahead and paid the $140 and decided to never return to this dealership again. As a side note, I had a bad experience with this dealership years ago and stopped bringing my GM vehicles here to be repaired. I actually bought my GMC vehicle last year at a different dealership just because I did not want to do business with them. This time I thought they may have improved over the last few years and would give them another shot. They apparently have not improved. I won't be back to them ever.

Lonnie Garrett

Purchased a brand new truck from them in February of this year. 2cd time it's been in the shop. 1st time the ac didn't work and now the torque converter needs replaced. Good luck getting waited on. Made an appointment and still can't get waited on. They were supposed to have me a loaner when I arrived after work and doesn't look like that's happening either. I will never purchase another vehicle from them again.

Vernon Wright

Bought a 2019 chevrolet Silverado 3500 hd. As soon as I drove it off the lot the check engine light came on had blown fuel injector,obviously there service department doesn't do no 100 point inspection like they claim or they would have caught it before they put it on the lot did not offer a loaner car

Zac Hendrix

I had to tow a Cadillac CTS to this dealership less than a year ago from Fayette, AL. They diagnosed the problem as flooded hoses and charged me 750$ to fix it. Yesterday I had to tow my car again for the exact same problem and Selman’s in Fayette told me that it was the same problem and an easy fix and actually didn’t even charge me because it took them 5 minutes. I don’t support dishonest business and will not be taking anymore vehicles there. When a small mom and pop shop that makes considerably less money than a big dealership is honest and doesn’t steal money from you it makes a big statement in my eyes. Unethical business practice doesn’t go unnoticed and Carl cannon dealership not only didn’t fix the problem but also stole money . They definitely got caught up here. Hope this was helpful.

Terry Bauer

My wife took my truck in for me and when I got in it this morning someone had turned off the fan for the heater and since I have an after market remote start the the windows were still frosted over and to say the least it was pretty cold inside. One other thing they failed to reset the oil percent.

Mad House

Greg was great! Went above and beyond to make sure we were happy. Great dealership to visit

Beth Richardson

Easiest car buying experience! Everyone was effice

LaDonna Dutton

Have always got good service. Sometimes they seem a little slow when I take my car in for an oil change, but i had rather wait a little longer than to rush it and not get it service pay for.

Michele Upton

We have done business with Carl Cannon for many years, buying many new and used vehicles with positive results. We also love their service department, great people and service.

ashley ward

The people were friendly but looked t the vehicles by myself after saying I was interested in buying. Also had my car worked on $1000 later and it still broke down.

Jesse Williams

Jonathan in the. Service department is true to his word he will bind over backwards to help get you what u need done so if if u have a Chevy of any kind i promise this is the place they have good mechanics and all love the heck out of them all for what they can do that i cant do thanks guys

Edwin Bickerstaff

Salesman, Josh, was great. Will look for him again when I get ready for another vehicle.

Kyndi Wilson

Butch and the entire team are amazing.

james langie

No delay in getting car in and out for service.

Michelle Ingle

Butch Foster and Tim Dodd were great!