Reviews of Aurora Ford Yellowknife (Car Concessionaire)

RYBS YKnife

I have always received the best service at Aurora Ford in Yellowknife and will buy my next Vehicle there for sure.

Amos Scott

The team in Yellowknife does a great job. They go out of their way to help their clients. Thanks for saving my holiday season.

Jason Simpson

Better customer service

Suzie Napayok

Aurora Ford in Yellowknife has very good service.

Samuel Bourget

When this was Kingland Ford I was always 100% satisfied with my experiences here. However, the last two times I have brought my vehicle in for repairs that were already diagnosed they haven't ordered the parts and just do a second diagnosis instead of repairing the issue. The first time my frost plug had failed. I tested all components and communicated the results of the test to the service desk and asked them to replace the frost plug. I was booked 4 days away. On the date I brought it in, and when I picked it up they told me, "We confirmed the frost plug isn't working. We can order a new one and have it here in a few days." It was -45 out. I spent the rest of the day locating, purchasing and installing one myself so my wife could use the car on Monday. The second time, they identified a leaking axle seal during routine maintenance. We called back later to book it in to have the axle seal replaced. Same thing, "We confirmed the axle seal is leaking, we will have to order one in. It will be here in a few days. We will call you back to book you in once it arrives." That was 2 weeks ago, still no call back.

Diane Marin

Yellowknife Ford has the most friendly and knowledgeable staff! They are very kind, quick to answer questions and provide great quality of work.

Marianne Maltby

I appreciate how the staff is friendly and very accommodating. From the receptionist, the shuttle bus driver, the mechanics and the salespersons, everyone is committed to providing the best service they possibly can.

Ceci Judas

I was well taken care of while I was buying a new vehicle.

Matthew West

They sold me my truck. It does what I need it to do. Happy with the result.

That Guy

I have been a customer at Aurora/Kingland Ford for over 6 years. The service department is top notch. Fast, friendly and honest. There have been plenty of times when they could have done work then informed me that it wasn't necessary. I feel like these guys want to keep their customers for the long haul. They even detailed my truck a couple of times for free because they had some spare time in the shop that week. I can be a tough customer, and these guys have Earned all 5 stars through my interactions with them on regular maintenance visits and warranty work year after year. Doesn't mean that wont change in the future but my experience with Ford in Yellowknife, to date, has been great.

leon lafferty

Staff were great, work was done on vehicle and completed the next day, and they noticed my oil light on so they called me to get that added to the work. I was also given a loaner while waiting for truck to be done, and it was since the weather outside was 40 below. Thx

Food Rescue Yellowknife

This was an unscheduled repair when we put diesel in a gasoline operated vehicle. The service personnel were courteous and efficient, and completed the repairs in the minimum time possible.

Kris Ballard

All survive was completed in a timely manner. And answered any questions that I had.

Jim Ignatowski

Good Service at the dealership, but there are some issues with the F150 backup camera and sensors get covered in snow and are not usable when it snows. Trailer connection is problematic in slushy weather as when the trailer is disconnected it continuously activates and thinks it has a trailer when there is no trailer.

Trevor Squires

Nice service. Friendly all around. Service is expensive but who is nor nowadays.

Evelyn Erasmus

Service was great but annoying that we need to keep having o rings replaced every year on the air conditioning. #ford needs to step up

Kathryn Emeneau

Best service department!

Aziz Benhelli

Great service

Dennis Raddi-Kuiksak

Always professional and quick!

Trevor Squires

Nice service. Friendly all around. Service is expensive but who is nor nowadays.

William S Greenland

Very speedy service

Cheryl Griffin

Great service - got in within 1 day, problem resolved quickly and efficiently, professional and courteous staff.

Dennis Althouse

Great service... done on time... as usual! always helping us keep our trucks and vans working :)

Bill Braden

Very prompt (one day appt!) service. Completed the workorder thoroughly. Good service report documentation. Always enjoy my shuttle rides with Newf. Good value. thanx

Colin MacPherson

Excellent Service, great people helping us with our purchase of our new 2021 Ford Ranger.

nathan doering

Trans went in my truck. Dropped it off here. 10 days later truck back with a new trans. While they had my vehicle they provided me with a service loaner and called with updates in regards to the repairs. No problems since repairs have been completed. I would highly recommend them. Who better to work on your Ford then the highly trained and qualified staff here.

Shea Alain

Great experience with Jesse at Aurora Ford! He answered all of our questions and was not at all pushy which I really appreciate!

Neil McKee

Excellent service, issue fixed truck ready when promised.

Audra B

Great customer service and very knowledgable staff! Love my new car!!!

Violet Doolittle

Good day. Aurora Ford Yellowknife does an excellent service/ over hall on my F150, 2015. I have always been a Ford owner. Thank you Chris Brown. I am completely satisfied. Violet Doolittle

Serguei Martynov

Best experience ever dealing with Aurora Ford Yellowknife. Very professional and customer caring sales people. Special thanks to the Sales Manager - Evan Stard. Five stars for everything. Thanks!

kr pil

Great staff, excellent service!!

William Chueng

The staff at Aurora Ford have been very friendly and helpful with my vehicle situation. Customer service from the front-line staff, courtesy driver, and especially the team at the Service Department has been exceptional. Chris was very helpful in explaining the vehicle issues and to provide options for the next steps. These several actions (even if they are minor) create a favorable experience. Chris and his team was accommodating when I had requested if they could drop off my vehicle at my residence. The reason for this request was because I was traveling out of town and the vehicle was in for repairs. Since I was flying back to town late Saturday, that I would have had to wait till Monday for them to open up their shop. This small minor action, adds a lot of value to my experience with Aurora Ford. Thank you.

LetThem EatCake

Booked to have a repair done and no one ensured that basic installation hardware was in stock before the date of my appointment.

Paulina Szymanski

Jesse at Aurora Ford was extremely helpful in the entire process of buying a new vehicle. He let us know when the vehicle we wanted was coming to up to the dealership, and once it arrived, answered our questions and allowed us to play with the car to figure it out. Going through the paperwork and questions was easy and surprisingly quick. A very easy purchase from start to finish.

Hughie Graham

We bought our first new Ford vehicle in November 2019. The sales staff was excellent in helping us find our new Edge. Both the GM and Finance departments went above and beyond to accommodate us in our new ride. Our first service was in May 2020. The service staff were exemplary. Even though, like most businesses, challenged with providing service during Covid-19, they went above and beyond. We had asked for the vehicle to be ready by 3pm and it was completed by 1:30. The GM provided shuttle service when the regular shuttle was out dropping off another customer. The dealership goes above an beyond. Would recommend Aurora Ford 100% Update November 24 2021 Service continues to be one of Aurora Ford's strengths. From a reminder call a few days prior to quality efficient service, Aurora Ford delivers

Yvonne Careen

I was very pleased that there was an openness to meet my needs as the customer. I felt that I was listened to and that there was a genuine effort to meet me where I felt comfortable. Thank you.

Shihlong Chang

(Translated) Nothing but that plane, and the entrance is hard to find (Original) 除了那架飛機就沒有什麼了，而且入口不好找

Charles W

I have bought quite a few F-150s here good to deal with.

Alex Bornilla

Excellent customer service! Thanks Chris Brown and the Aurora Ford Yellowknife for helping get my truck ready for my wife for her long drive. This is why I love having a Ford!

Tracy Turk

Always great service. I am never disappointed with them. They have been my go-to for so many years now.

Arnold Enge

full marks!

Jeff & Meredith Seabrook

Excellent trouble shooting of an issue with my towing harness. Chris and Fred handled my concerns with a great deal of professionalism. They were able to determine that there was indeed something wrong with the wiring and will take care of things.

Craig Lee

Brought in due to extreme cold weather issue Clear communication throughout. ???? Fast repair

Paulo Ranzani

Good services, including the shuttle.

Andrew Austin

excellent

john stewart

Our experience of Aurora Ford has recently involved the purchase of a 2021 Ranger, trading in our Escape. After a few hiccups at the beginning of the process, we were extremely pleased with the prompt attention and very competitive price we were offered. We would particularly mention Ron in the sales department for his helpful communication and hard work in finding us the vehicle we wanted at a price that we are very happy with.

Brian Mitchell

Very courteous staff—knowledgeable and helpful. Thankz Aurora Ford!

Tiffany Davidson

From the moment we stepped into Aurora Ford we found ourselves very comfortable with the friendly and inviting environment. The welcome desk was cordial and efficient. Trent was right out to greet us and get a feel for what we were looking for. He had 3 trucks fired up, for us to test drive, in less then 15 minutes which was great. He gave us enough information but allowed us to explore the vehicle as well. In the end we scooped up a 2020 Edge Titanium and we couldn't be happier with the front to back service we received. Trent, Justin and Jay were phenomenal to deal with and I can say without hesitation that we'll be loyal Aurora Ford customers for years to come.

Bill Cameron

Sickening people brought Vehicle Back cause of this current event and Bank asked if Ford would buy it back and nope they wouldn't Ford doesn't have a buyback program and all dealership are independently owned so they can't intervene anyways so the owner can conduct business anyway they want. Long story short been having problems with them since the went to ownership to Go Auto from King land and as for King land they treated you like family and didn't ask you all the time where did you buy your vehicle from all the time. If you said not from them you where treated 2nd class. Its a global situation i am not the only one in a pickle and not to return my calls and Emails shows you how they conduct themselves I had to hear from the head office this info in a email. after 30 years in the north Ford in Yellowknife is not in my good books at all.

Shirley Zouboules

I so appreciated being able to get my vehicle in for servicing at the last minute!

Robyn W (robynhio)

professional

Karen Bohnet

Always great service!

Katrina Jeremick’ca

The only department I recommend is the Service Department. Good service.

Darryl Mitchener

It took 3 weeks to get my truck into service department for no heat. Then it took them a couple of hours to fix then had to wait twenty minutes for them to find my keys. The mechanic had them in his pocket. He returned them to me by tossing them onto the counter and saying “Your vechile is started”. No apology but was reminded that the customer service survey is important and that 5 star service rating is important to them.

Victorine Lafferty

Our vehicle was purchased and serviced only at Aurora Ford Yellowknife and we've only had Great service and results Every time...

Franklin Baltazar

Took them them to repair our Ford Escape 2014 which has only 22k km on it from Dec.27 2017 to Jan. 11, 2018. They will promise that it can be repaired on the day you call them.

Rob Pascal

Mike, Evan and Justin are a pleasure to deal with. There's a reason I went back to Ford and their service was exceptional. Thanks guys.

GAIL PAQUIN

Excellent, friendly service. Shop local and benefit from local service and expertise! The courtesy, knowledge and professionalism of service provider, Benjamin Debogorski was entirely helpful and outstanding. Thank you!

Jason Brown

Amazing staff, and amazing experience. My 8th vehicle from this dealership, and most likely not my last. Love this place.

Daryll Wilts

After a nightmarish experience with another dealership the team at Aurora Ford Sales were extremely professional and helpful with my family and me to get us into a vehicle that suited our needs. Dustin, Jesse, Lacie and Lance all put in the extra effort to make sure that we got what we needed and worked hard to get us out of the unfortunate situation another dealership put us into. I would recommend anyone looking to purchase a new or used vehicle work with the team at Aurora Ford. Thank you for all your help!! Ashley and Daryll

Adrien Amirault

Great service, always happy with the results and the quality of the work.

Jayson Weber

Wonderful parts and service departments, the entire sales staff are great to deal with. This dealership always goes above and beyond to take care of its customers !

Sha Carisma

The best quality service that I received from the beginning to the end the seller extends to meet his customers request!I managed to get a car before Christmas and what a lovely present it will be for my birthday!I would highly recommend anyone !Thank you Aurora Ford Yellowknife.

Rob Wikins

Fast friendly service!

Tim Tschirhart

The staff at both the Parts Department and the Service Department were both extremely helpful and not driven by money, or the clock. Full points for both of them.

Renee Wiseman

Dropped my car off for a service and it came out looking brand new again thanks!

Isabelle Duclos

Great service!

Andrew Porter

Ford sale person was awesome, wish I would have paid more attention for a truck with more options

Mike Jennings

I recently upgraded a leased 2019 F 150 Limited to the new 2021 F 150 Limited Hybrid. The process was painless and the new truck is awesome!

Karen Benedict

Thanks love the service from Ford they are the greatest to deal with. Had my truck back quick and everything was great.

Beverley Speight

Ford staff in Yellowknife are awesome: friendly, competent and great service. Thank you all!

Susan Craig

Had to have all 4 tires replaced. Service and Parts worked together to get me a great deal!

Bernie Kirby

Great service.

Andrew K

These guys are great. I'm from BC, I had no idea what I needed for winter and they patiently broke it down for me. When the estimate differed from actual cost upon inspection, they called me prior for authorization and answered all my questions. They also have a convenient shuttle that will drop you off and pick you up when your vehicle is ready. I called about a week in advance for my appointment 14 Sep. My vehicle was same day in and out.

Bill Bennett

Good garage.

Kyle Wilson

great service ,great people

Kevin Bolstad

all good, prompt

Curt Smith

No idea why anyone would.buy a vehicle here the Yellowknife gouge exists. Like everything else here it costs a fortune. Used vehicles here are about 4-5 k more here than they are in Edmonton. I came here to make money not to spend it. When I moved here I flew to Edmonton to buy my vehicle and they even paid for my flight down. I barely shop local for anything around here including cars. I won't give them a one star for it but you all should consider what your spending

Sergio Catlyn

Good Service. Did a quick stop in to change an indicator light bulb. Friendly accomodating service staff

N P

Great service

Bruce Hewlko

Great experience dealing with Aurora Ford. Good contact person, knowledge and friendly. Good service at reasonable price.

Julie Loomis

Had the most friendly service and Trent was amazing. He truly listened to what I was looking for in a vehicle and was always transparent about the process. The financial team, administration and management were lovely too. It’s a nice environment and friendly/caring people.

Brent Beck

Thanks Mr. Rose for your assistance in working with me to get me back on the road safely.

Joyce Dust

Excellent efficient service!! Professional, trustworthy & friendly staff. Looking for a new vehicle? I highly recommend Aurora Ford.

Bajwa Saab

Good service

Kimberlee Rockey

I received a call from Ruth reminding me of my appointment, she was very friendly, fast and efficient booking me in the morning of my appointment. Fred called me as soon as my vehicle was ready and made sure I knew they closed at 5 and was willing to accommodate alternative pick up options if I was unable to be at the dealership before closing. Fred also made sure to go through my vehicle health report as well as booking my next appointment before the end of my maintenance package to make sure I utilized it to its fullest. I always feel welcome from all the Ford staff as they are all friendly and take the time to make eye contact and smile so you don't just feel like a number to them you feel like family! Overall very statisfied with the Ford experience.

PJ

Always great service and friendly staff!

Michael Dipanfilo

The Team at Auroa Ford we’re very helpful and went out of their way to help me get into my new Ford Bronco. I appreciate all their hard work and patience. I recommend this dealership for any service or sales needs you may have. 5 Stars all the way????

Jackie Paul

We always get exceptional service at Aurora Ford.

Joanne Hicks

Service was excellent !

Bruce Christensen

Aurora Ford in Yellowknife continues to offer me great service! Recently had some work done on my truck, Chris and the Service Department always treat us well. Thanks for the great ongoing high level of service you provide.

Dennis K

I found a new home for my 1998 Ford F-150 but before it could change hands we had to replace the starter and the service we received from Aurora Ford was as good as ever...we have only used Aurora Ford and recommend everyone to use them for servicing or purchases...

K Hawkins

Service is always great. When will Go Auto points start?

Shouhda Shouhda

Yellowknife Aurora Ford staff are reliable friendly and very professionals. They did work on my Ford Taurus. I am happy with their service.

pamb

The Service department has good customer service. Give you their time to explain the service. Helpful and courteous. They provide information on non-immediate issues with vehicle. Enjoyed my experience.

Eric Bussey

I received incredible service from Aurora Ford on this scheduled maintenance appointment. I always find the service in this Yellowknife dealership very good but it exceeded all expectations on this visit. The service staff know our vehicle as I am a long time customer. On this visit, they suggested a new approach to resolve a small but intermittent problem which has been difficult to diagnose because it only occurred from time to time. They took initiative and went beyond what could normally be expected on a service appointment. The service at this dealership is the main reason why I drive a Ford.

carl williams

Was very good and done quickly. They had a ride home and picked me up when vehicle was finished. No problem at all!

Conrad Esteban

Better experience this time around. They made a mistake but corrected it accordingly.

Kaven Paradis

Very professional, great service . Really happy that I use their service département to fix our car . Scott was a big help to us . Thanks again :)

Larry Wheaton

It was a great experience, and would recommend

Murray Jones

Just purchased an 2018 F-150 and I was impressed with the service. Worked with AJ for the better part of a month test driving different vehicles & researching options. Compared with other dealers and found the vehicle I wanted at Aurora Ford in Yellowknife. AJ spent about 45 minutes going through all the options/features that were available on the new truck and Lacie treated us very well with respect to the financing.

Justin Roberts

They keep selling me vehicles. Infuriating!

Tim Zoe

Asked for vehicle I wanted to get couldn't make the deal.

Patrick Phillips

I love Ford products. This dealership did their very best to have me think otherwise; from uncaring, aggressive sales staff to an unwillingness to honour a warranty. Please, do yourself a favour, and buy your Ford products elsewhere.

mike funk

While the repairs to the vehicle could not be completed, arrangements were made to have the truck fixed and the bill was taken care of by the service manager. Thanks Guys

Samantha Sol

Aurora ford went above and beyond for me!! From working their magic to make the financing work and taking me to the DMV to get registration...hands down awesome service!!!

Christy Black

The Aurora Ford team is great! The service department is quick to get you in for maintenance, they are very detailed and provide information to ensure you know how to properly take care of your vehicle if you're someone like me who doesn't know too much about vehicles. The management,sales/service staff and shuttle drivers are super friendly, honest and know how to take care of you! They make trade ins easy and quick. Thank you for all you do for us. Great job!!! I highly recommend Aurora Ford.

Cassandra Adlem

The staff at the service counter are great.

heavytruck01

Bought a used truck from them. Nothing but small problems. It's like it wasn't even inspected before they gave me the keys. Every time i go in for service, something else breaks within a week. Won't be returning for service.

Samantha Yvonne

I appreciate all you’ve done with my first vehicle, I’m enjoying my ride, once again thank you.

Lorraine Gagnon

Fast friendly service! Awesome price to change 4 tires!!

Ramiro Nunez

The guy in reception who answered the phone today, Sept. 19, 2020, was extremely rude over the phone, he hung up on me as I addressed the issue of communication as he was not helpful at all. He should not be exposed to speak with public none the less be in reception addressing customer issues. So very dissatisfied about FORD.

Robert Beaulieu

Aurora Ford formally known and will always be known as KINGLAND FORD. Has great employees and service. No matter what they will help you either get into a new or used vehicle to receiving great service from the service dept. To fast parts from the parts dept. Every time I go in to get my car serviced I always get great awesome service from them. I can't wait till it is time to get a new Ford hopefully the new 2018 ECOSPORT.. Thanks again Ford

Peter Houweling

Friendly staff willing to go the extra mile to ensure my sale was efficient, cost effective and made sure every detail was captured.

Kyle Ereaux

Generally displeased with the level of service. The service department does work, then doesn't call when it's complete - a basic courtesy. Go to J-Tech instead.

Sheryl Courtoreille

We specifically wanted to have our steering issue addressed. Was told it was addressed. As soon as we drive off the lot, we had no power steering. Not sure what is happening but a courtesy test drive should have been completed. If it was, I find it hard to believe that from the time it was driven out of the garage, something occurred to the power steering. Now we have to go back to Aurora and have this addressed AGAIN. Again, we are underwhelmed by the service at YK Aurora. Sheryl

Lynn Thomas

Excellent work, done promptly (sooner than expected actually), and even parked where I asked it to be.

Robert Firth

Fastest purchase I have ever made. Would recommend to anyone wanting to purchase a vehicle who can get to Yellowknife.

Tim Beland

All was good, vehicle was ready in no time. Took advantage of the pick up service. I was picked up in a timely manner. Folks were friendly, I would consider my experience excellent.

Eric

For business Nothing like having service done on time and as scheduled - top notch to Aurora Ford on this service. Keep up the good work!

Stephen Flanagan

Can’t say enough good things about this dealership. Josh and Jayson, in particular, are both super knowledgeable and friendly. Together they made the process of leasing a new Ranger easy and satisfying. Five stars!

Wayne Nesbitt

Great service.