Reviews of Volkswagen de l'Outaouais (Car Concessionaire)

Frank Lohmann

(Translated) Very good service. I received the right auto parts, 15 minutes unplanned service and advice - all in less than an hour! Very good service. I got the right parts, an unscheduled 15 min service and received advice - all in less than an hour! (Original) Très bon service. J'ai reçu les bonnes pièces d'auto, un service imprévu de 15 minutes et des conseils - le tout en moins d'une heure ! Very good service. I got the right parts, an unscheduled 15 min service and received advice - all in less than an hour!

shaun botes

Worst service department I have ever dealt with, took my car in to have a look at the right rear caliper as their was extensive wear/damage on the break disk. Ideally I wanted peace of mind. After a day and a half the representative told me after I needed to inquire about my vehicle that they are unable to verified if there is a problem only if I change the disks and pads that could be verified. Long story short they charged me $67.00 just to tell me to get the disks and pads replaced! Will not recommend this department for your service needs!!!! One star is too much......

K 5599

Damaged a fellow VW owners rocker panels by not putting the vehicle on the lift properly. "factory trained technicians" more like tire monkeys paid $16/hr while the dealership charges a premium for "certified" service. goodluck.

Sarah Belvue

(Translated) The representative I met was nice but really didn't know anything about the vehicle he was trying to sell me. Not to mention the fact that the car had brake problems. Advice from me, make sure that the vehicles you want to sell are in good condition before putting them on the market (Original) Le représentant que j'ai rencontré était sympa mais ne savait vraiment rien du véhicule qu'il essayait de me vendre. Sans oublier le fait que la voiture avait des problèmes de freins. Conseil de ma part, assurez-vous que les véhicules que vous voulez vendre sont en bonne état avec de les mettre sur le marché

John-Boy Hahn

These guys quoted me a $3500 job for something I was able to get fixed at a local garage for $300. Also tried to buy a car here and I don't think they know how to sell, all they do is stare at the computer screen and tell you that its the best they can do.

slow mane

(Translated) Very nice experience and good service. I recommend to ???????? (Original) Très belle expérience et bon service. Je recommande a ????????

Mathieu Poulin

Slow service. You have an appointment at 7h30 but the car enter the garage at 9h.

Haoyu Clair Cheng

I just want say how much thanksful to them. I went to a couple other place in Ottawa and Gatineau, they wouldn't do the car transfer for me, cause I m asking for Quebec plate with Ontario driver license. I can see they are helping me a lots, even I just bought a used car. The price is fair, and all the people work there are very friendly. Super recommend this place. I will give 8 out of 5 stars if possible.

ABD2 :3

(Translated) Excellent service received from the entire Volkswagen team in Hull. I couldn't be happier with my new purchase! Special thanks to my salesperson Eldar Mustafic and Émilie Ménard Director of Financial Services for making my experience so pleasant and hassle free. Thank you! (Original) Excellent service reçu de toute l’équipe Volkswagen de Hull. Je ne pourrais pas être plus contente de mon nouvel achat! Un remerciement spécial à mon vendeur Eldar Mustafic et Émilie Ménard Directrice des services financiers d’avoir rendu mon expérience aussi agréable et sans tracas. Merci!

Matthew Doddridge

Every time we took our car in to switch the tires they would find $1000+ worth of repairs to do. Last time l was most concerned about a weird noise. They told me it was the bushings. ~$500 and a full day later I drive out - nothing is fixed. Noise is worse than ever.

Marie-Andrée Dubé

(Translated) Unprofessional salesman. I moved from the Quebec City area to see a car that was described to me in good condition to finally be entitled to a car with rust, bump and grafignes. We are talking about a car under 90,000km posted at $ 14,000. On site, nothing but an apology and a bottle of water. To avoid. (Original) Vendeur peu professionnel. Je me suis déplacé de la région de Québec pour voir une voiture qui m'a été décrite comme en bonne condition pour finalement avoir droit à une voiture avec rouille, bosse et grafignes. On parle d'une voiture de moins de 90 000km affiché à 14 000$. Sur place, rien d'autre que des excuses et une bouteille d'eau. À éviter.

Martin Fetz

save yourself the headache and go somewhere else . If you want to talk to someone on the phone they will send you to voicemail and nobody will ever call back.had a wiper motor go out . they charged me 150 diagnostic fee to confirm it's the wiper motor which I told them it was. I guess they don't know how to troubleshoot anything without hooking it up to the computer. Then they wanted over 400 to get a new one and install it. I declined . Got one the same day somewhere else for 100 - took me 10 minutes to install. they called 2 weeks later that they got the wiper motor.

Bryan Savo

Great place to shop, highly recommended great staff and very reasonable prices

Michael M (Michael212427)

Excellent service and attention to detail. Julien in the service department took the time to answer all of our questions with his expertise and professionalism. Very polite and helpful. I will be back for great services.

Michael Schwenger

The service responsible was polite and tried to help but the overall VW service was very poor. My task was maybe challenging because my US purchased Tiguan need to be configured to be Quebec compliant. The result was that vehicle configuration is mismatching and driver windows are not functional. The dealership mentioned that they did not get support by VW Canada therefore they weren't able to fix the vehicle configuration. I was calling VW Canada and received mainly only excuses. My impression was that they don't want to help. It's better to sell a car. I did have an appointment with a sales representative at the same dealership but I have never witnessed such unmotivated interest to sell a car. The offers were so boring and non creative. It was sad. It seemed that VW doesn't even want to sell although during the Corona Crisis with terrible automotive sales. Last but not least I want to mention that my car was at the dealership for 8 weeks due to the Corona Crisis and the shutdown but also they failed to create a satisfactory customer experiences they didn't even clean my car. I have received a dirty dusty car back. Sad VW experience - Eine traurige Erfahrung mit Volkswagen. Ich glaube das nächste Auto wird ein Mercedes, BMW oder Audi. ..und Tschüss VW.

Jean-Michel Levesque

Worst service you can get. From buying, to servicing, even payment, everything is a frustrating experience to go through. Employees have no idea what they are doing and are just dishonest and will do everything to avoid helping you under the warranty. Very unfunctional organization as a whole. Seriously, go anywhere else but not there. I can't understand why they are still in business.

jeff lynt

Good, fair and honest sales people. I shopped every VW dealer in town and I couldn't find a better price or people I liked better.

Andrew Newell

Great experience overall, ordered a hard to find car, they found it. Took a couple days longer to get so they gave me a loaner car. Once they got the car, it was prepped and windows tinted in 24 hours. Sales team was excellent, patient as I went back four times and two different test drives. I love my new Golf R! Thanks guys!

babalola sunday oluseye

Good experience.

William Moss

Good place to pick up VW power steering fluid.

trx3richie

The whole place needs recycling to offer a better service! Needs to be more organized.

Karine

(Translated) I bought my new GTI Autobahn from a Volkswagen dealership in Montreal because they offered me a better price than Volkswagen in the Outaouais. Two days after taking possession of the car, the check engine light came on. I am calling the Volkswagen Outaouais service department to make an appointment. I waited all day and never got a call back. So I had to make my appointment online. On the day of the appointment I bring my car to the dealership and in the afternoon they call me to tell me that they don't have the required part and that my car will just be ready the next day. The next day I go get my car and everything is fine. The day after the repair, the check engine light came on again. I'm going back to Volkswagen de l'Outaouais to have it repaired. I am called to tell me that they are unable to find the problem and that Volkswagen Canada has sent them a long list of items to check on the car. In the end, it took them A WEEK to fix my car. They provided me with a courtesy car during this time, but you can tell it wasn't a GTI, but rather a base Golf. The day after picking up my car from the dealership, I noticed damage under the driver and passenger door. They clearly damaged my brand new car by putting it on the lift. The next day I go to the dealership once again (this is now my third visit in three weeks). I meet the director of the service department. At first she tried to insinuate that the damage was caused by the Montreal dealership when they PDI of the vehicle, but she ultimately confessed. She gives me an appointment a week later to have the damage repaired in a garage specializing in body repairs, and she tells me that it will take 2 days to repair it. Once again they provide me with a basic Golf as a courtesy car. Okay, it's only for 2 days right? No! It took them TEN DAYS to fix my car! It was now 40 days since I took possession of my car and, in all, it had spent 20 in the garage! And during that time I make payments for a GTI Autobahn, but I ride Golf CL. In addition, it was agreed that I would leave my car at the dealership and that they were responsible for bringing it to the body shop. The morning I left my car at the dealership, I put my car in "Eco" mode, but when I looked for it 10 days later, the mode was changed to "Sport"! This means that the employee who brought my car to the garage, was in the settings of my car to change the mode from "Eco" to "Sport". I can just imagine how this employee drove my new car…. This shows a great lack of professionalism on the part of their employees! When I asked for compensation for all the troubles and stress I had with this NEW car, much of which they are responsible for, they refused. They say I have already been compensated because they paid for the repairs and they gave me a courtesy car during that time. And also because it was a simple accident on their part and unintentional. And also because my car is low. What? So it’s my car’s fault and not the incompetence and negligence of their employees? All of these excuses are totally unacceptable! I do NOT recommend Volkswagen de l'Outaouais at all! (Original) J’ai acheté ma GTI Autobahn neuve dans un concessionnaire Volkswagen de Montréal, car ils m’offraient un meilleur prix que Volkswagen de l’Outaouais. Deux jours après avoir pris possession de la voiture, la lumière check engine s’est allumée. J’appelle au département du service de Volkswagen de l’Outaouais pour prendre rendez-vous. J’ai attendu toute la journée et je n’ai jamais eu de retour d’appel. Il a donc fallu que je prenne mon rendez-vous en ligne. Le jour du rendez-vous j’apporte ma voiture chez le concessionnaire et en après-midi on m’appelle pour me dire qu’ils n’ont pas la pièce requise et que ma voiture sera juste prête le lendemain. Le lendemain je vais chercher ma voiture et tout va bien. Le jour suivant la réparation, la lumière check engine s’allume de nouveau. Je retourne chez Volkswagen de l’Outaouais pour la faire réparer. On m’appelle pour me dire qu’ils sont incapables de trouver le problème et que Volkswagen Canada leurs ont envoyé une longue liste d’items à vérifier sur la voiture. Finalement, ça leur a pris UNE SEMAINE pour réparer ma voiture. Ils m’ont fourni une voiture de courtoisie pendant ce temps, mais on s’entend que ce n’était pas une GTI, mais plutôt une Golf de base. La journée après avoir été chercher ma voiture chez le concessionnaire, j’ai remarqué du dommage sous la porte conducteur et passager. Ils ont clairement endommagé ma voiture flambant neuve en la mettant sur le lift. Le lendemain je me rends encore une fois chez le concessionnaire (c’est maintenant ma troisième visite en trois semaines). Je rencontre la directrice du département du service. Au début elle essayait d’insinuer que les dommages avaient été causés par le concessionnaire de Montréal lorsqu’ils ont fait le PDI du véhicule, mais elle a finalement avoué leurs torts. Elle me donne un rendez-vous une semaine plus tard pour faire réparer les dommages dans un garage spécialisé en réparations de carrosserie, et elle me dit que ca va prendre 2 jours pour la réparer. Encore une fois ils me fournissent une Golf de base comme voiture de courtoisie. Bon d’accord, c’est seulement pour 2 jours non? Non! Ça leur a pris DIX JOURS pour réparer ma voiture! Ça faisait maintenant 40 jours que j’avais pris possession de ma voiture et, en tout, elle en avait passé 20 au garage! Et pendant ce temps je fais des paiements pour une GTI Autobahn, mais je me promène en Golf CL. En plus, il était convenu que je laisse ma voiture chez le concessionnaire et qu’ils étaient responsables de l’apporter chez le garage de carrosserie. Le matin où j’ai laissé ma voiture chez le concessionnaire, j’ai mis ma voiture en mode « Eco », mais lorsque j’ai été la cherché 10 jours plus tard, le mode était changé à « Sport »! Ce qui veut dire que l’employé qui a apporté ma voiture chez le garagiste, a été dans les réglages de ma voiture pour changer le mode de « Eco » à « Sport ». Je peux juste m’imaginer de quelle manière cet employé a conduit ma voiture neuve…. Cela démontre un très grand manque de professionnalisme de la part de leurs employés! Lorsque j’ai demandé pour un dédommagement pour tous les troubles et le stress que j’ai eu avec cette voiture NEUVE, dont une grosse partie ils sont responsables, ils ont refusé. D’après eux j’ai déjà été dédommagée, car ils ont payé pour les réparations et ils m’ont offert une voiture de courtoisie pendant ce temps. Et aussi parce que c’était un simple accident de leur part et non intentionnel. Et aussi parce que ma voiture est basse. Quoi? Donc c’est la faute de ma voiture et non dû à l’incompétence et à la négligence de leurs employés? Toutes ces excuses sont totalement inacceptables! Je ne recommande AUCUNEMENT Volkswagen de l’Outaouais!

Sophie Lacourcière

(Translated) I received good service during my vehicle shopping and purchase process. On the other hand, once the purchase is made, customer service is very poor or even non-existent. You have to scramble to get information from the service department and they have no idea what they are doing. Even after several calls and emails, no follow-up from the service, the seller or even the sales manager. You have to believe that once the sale is done, after-sales service is not very important to them. If I had to do it again, I would buy elsewhere without hesitation! (Original) J’ai reçu un bon service lors du magasinage de mon véhicule et du processus d’achat. Par contre, une fois l’achat effectué, le service à la clientèle est des plus mauvais voir inexistant. Il faut faire des pieds et des mains afin d’obtenir des informations du département de service et ceux-ci n’ont aucune idée de ce qu’ils font. Même après plusieurs appels et courriels, aucun suivi ni de la part du service, ni du vendeur ni même du directeur des ventes. Il faut croire qu’une fois la vente conclue, le service après vente n’est guère important pour eux. Si c’était à refaire, j’achèterais ailleurs sans hésiter!

Gabriel Dornier

(Translated) The customer service could be improved, impossible to ask for a simple handling that takes 15 seconds without leaving the vehicle for the day even if the customer is ready to pay for the labor time. (Original) Le service à la clientèle pourrait être amélioré, impossible de demander une simple manipulation qui prends 15 secondes sans laisser le véhicule pour la journée même si le client est prêt à payer pour le temps de main d’oeuvre.

renaud plourde

Been a client for more than 10 years and always ad a awesome service!

Justin W

Wasn't great. They sold me a good car at an average price, but that's about it. I understand language barriers but the guy helping me had trouble understanding what I would ask him in terms of maintenance, etc. They sold me 600$ worth of "extras" like washing the car (which was already clean) and other minor things. When I asked before I even saw the bill if the list of these minor bonuses was included on the negotiated price, they said yes. I notice only after I made the deposit that there was a 600$ "plus package" fee, which I assume to be those minor conveniences. If I had the guts, I'm sure I could've put my foot down and said no when I saw the bill. They will try to sell you undercoatings, extended warranties (for things that might not even be on your car), and other things that you really don't need. Thankfully they weren't pushy, but let me make my decision before the end of the day (6pm).

Celine Levert

WOW! Awesome and professional services from Gregory Pierre and Emilie. They really knew what I wanted and they did everything so I could get the one I wanted :-) Everything was easy and well explain when it was time to signed all the paperwork. What can I say about the wonderful time that Sarah took to explain every option that our SUV have, and god know we have a lot of them ! Awesome Team and I just love my new ride. Thank you Gregory, Emilie and Sarah for that wonderful experience.

Elidio Vieira

Sales was amazing no problem there But had the car for 1week and half had a light come on so call the service only ha appointment 1 week later then i tried to call twice left message cause they’re was othes issues never got a call back until i got a text to confirm my appointment and i text back that i couldn’t talk to nobody (didn’t answer the call) then the service manager call me back had to argue with them to have a loaner car cause my car was not drivable cause was im limb mode couldn’t go up a small hill Finally got a car Car was fix seem ok Service seems goog but i feel a lack of communication Hope it gets better

Andréanne D'Auteuil

Their sales team is very friendly, but every single time I’ve brought my car in for maintenance there has been an issue with the appointment or they were not able to deliver on service they had promised.

Douglas Walker

I had a great experience buying a very beautiful used car from Eric and the team. Everyone was professional and made my purchase smooth. My ability to speak French isn't great, but the staff were very helpful in English. I recommend looking here for a used car for sure. There was lots of attention to detail in the sale. It was remarkably easy to get it all saftied and licensed for Ontario. Whoever prepped my car left it shining like new- very impressed again! Thanks to all for getting me rolling on the best car my money could buy! Merci Eric et Volkswagen de l'Outaouais : )

Trevor Jelly

Slow service

Karim Bennouna

(Translated) Really disappointed with the service !! I do not understand how they represent the Volkswagen brand, they are not able to make a diagnosis to verify a test cooling on, I paid 1500 dollars so that after just 10 days it comes back on again, I had to pay another diagnosis to find another leak. In short, incompetent customer service team very bad I do not recommend this place. (Original) Vraiment déçu du service!! je ne comprend pas comment il representent la marque Volkswagen ,ils sont pas capable de faire un diagnostic pour verifier un temoignage de refroidissement allumé, j’ai payé 1500 dollars pour que apres juste 10 jours il se rallume de nouveau, je devais payer une autre diagnostic pour trouver une autre fuite. Bref equipe incompetente service a la clientele tres mauvais je ne recommande pas cette place.

Jolly-Ann Laflamme

Gregory Pierre’s service was outstanding. He was very welcoming and understood my needs. He did not push anything and the transaction went smooth and quick. My car was delivered by Sarah. She took the time to go through all the specs with me and was very knowledgeable. She was very sweet and professional. Thank you again for the excellent service :)

Claudine Roy

(Translated) Very professional and courteous service from Eldar! Very good follow-up, very good service, very kind! (Original) Service très professionnel et courtois de Eldar! Très bon suivi, très bon service, très gentil!

mathieu filion

(Translated) I bought a used car in 2014 and already we tried to get me on the price. Also, the service is way too expensive. I thought I trusted this dealer for service, but I realize that I have not always been advised. The only time they seemed honest to me was last week when I was told that repairs would cost too much. I was suggested to buy a new car. Thanks, but it won't be your place. * even more ironic, they send me a text message suggesting that I give them a good rating on google. If I am not satisfied, call them. #onmeprendpouruncave (Original) j’ai acheté une voiture usagé en 2014 et déjà on a essayé de m’avoir sur le prix. Aussi, Le service est beaucoup trop cher. Je croyais faire confiance à ce concessionnaire quant au service, mais je me rend compte que l’on me m’a pas toujours bien conseillé. La seule fois qu’ils m’ont semblé honnête est la semaine dernière est lorsque l’on m’a dit que les réparations couterais trop cher. On m’a suggéré d’acheter une nouvelle voiture. Merci, mais ce sera pas chez vous. *encore plus ironique, on m’envoie un texto qui me suggère de leur donner une bonne note sur google. Si je ne suis pas satisfait, de les appeler. #onmeprendpouruncave

Etienne Blouin

(Translated) 5 years since my scandalous TDi ... and soon 1 year since my last Jetta ... Nothing more at this dealer! It is the horror. Worst after sales service possible. Virtually impossible to have a real appointment that does not take all day. Unjustified waiting to leave the car. Do not answer the phone. Shuttle service completely disorganized. Impossible to have a realistic price for maintenance. I also doubt a little of what is behind even if I hope it's ok ... short my last car at this dealer. Sorry JF! (Original) 5 ans depuis ma TDi scandaleuse... et bientôt 1 an depuis ma dernière Jetta... Rien ne va plus chez ce concessionnaire!!! C’est l’horreur. Pire service après vente possible. Virtuellement impossible d’avoir un vrai rendez-vous qui ne prend pas toute la journée. Attente non justifiée pour laisser la voiture. Ne répondent pas au téléphone. Service de navette complètement désorganisé. Impossible d’avoir un prix réaliste pour entretien. Je doute d’ailleurs un peu de ce qui est fait derrière même si j’espère que ça va... bref ma dernière voiture chez ce concessionnaire. Désolé JF!

Marc Charbonneau

(Translated) I had my car repaired by Volkswagen Outaouais for excessive noise due to a right front wheel bearing. Following the technician's diagnosis, he mentions that the 2 front bearings are to be changed and the front control arm bushings and passenger rear link for a total of 2485.08. It changed me for 6.80hrs and the repairs only took a little less than 4 hours. When I arrived to pay my invoice the amount was 2545.03 I mentioned to the employee that we had agreed to the amount of 2485.08 and he corrected the invoice. When I got home my neighbor mechanic retired to check on the repairs to tell me that they had not changed the left link and told me that I had paid far too much for this kind of repair. I went back to Volkswagen Outaouais and using it at the service counter which did not seem to surprise me simply credited the rear link not replaced. The customer service leaves something to be desired and I suggest that you check the repairs made. (Original) J’ai fait réparer ma voiture par Volkswagen Outaouais pour bruit excessif due à une bearing roue avant droite. Suite au diagnostique du technicien il mentionne que les 2 bearings avant sont à être changé et les bushings de control arm avant et link arrière passager pour un total de 2485.08. Il m’on changé pour 6.80hrs et les réparations ont seulement pris un peu moins de 4 h. Quand je suis arrivé pour payer ma facture le montant s’élevait a 2545.03 j’ai mentionné à l’employé qu’on c’était entendue au montant de 2485.08 et il a rectifié la facture. En arrivant à la maison mon voisin mécanicien retraiter à vérifier les réparations pour me dire qu’il n’ont pas changé le link gauche et m’a mentionné que j’avais payé beaucoup trop cher pour ce genre de réparation. Je suis retourné chez Volkswagen Outaouais et l’employer au comptoir des services qui ne semblait pas étonner m’a tout simplement crédité le link arrière non remplacé. Le service à clientèle laisse à désirer et je vous suggère de vérifier les réparations effectuées.

Guy Charbonneau

stay away from service department. no service at all!!!! only wants your $ The best place to get service in Ottawa region is Hunt Club Volkswagen and speak with Kelly. She knows her job and not there to take your $ for nothing. Hull Volkswagen tries to get the most $ from your wallet and mostly tells you lots of bullshit and lies. This place should be shut done or get a new service department with all new staff and service manager.

Maggie Giroux

Very clean and pleasant but their phone line system is slow to get through and it’s hard to make an appointment for service (their part ordering system needs work!)

Nassim Merabti

(Translated) Hello, After 3 weeks of diagnosis on my service vehicle to repair the air conditioning. (I had to rent a vehicle for these 3 weeks). Results vw: electrical problem not found he informs me that I could pay $ 3000 for diagnosis and I'm not sure we find the problem. I have to authorized ....... So I said no like that lasted 3 weeks of stress and back and forth. They refuse to give me the vehicle if I don't pay $ 700 for diagnosis and research. Results of another garage: problem quickly finding no electric (diagnosis of vw completely necessary). Only the air conditioning compressor to replace (simple mechanical problem). The director of service vw Micheline reimburses me $ 237 + tax. Of the $ 700 I paid. But it is far from satisfied after all the damage I suffered. (Original) Bonjour, Après 3 semaines de diagnostic sur mon véhicule au service pour réparer l'air climatisé. ( j'étais obligé de louer un véhicule pour ces 3 semaines). Résultats vw : problème électrique non trouvé il m'informe que je pourrais payer 3000$ de diagnostic et ce n'ai pas sûr qu'on trouve le problème. Je dois autorisé....... Alors j'ai dit non comme ça durait 3 semaines de stresse et des aller retour. Ils refusent de me donner le véhicule si je paye pas 700$ de diagnostic et de recherche. Résultats d'un autre garage : problème trouver rapidement pas électrique ( diagnostic de vw complètement faut). Seulement le compresseur air climatisé a remplacer ( problème mécanique simple). La directrice de service vw Micheline me rembourse 237$ + taxe. Sur les 700$ que j'ai payé. Mais c'est loin d'être satisfait après tout les dommages que j'ai subi.

Etienne Raymond

(Translated) Very good service, special thanks to Arnaud. (Original) Très bon service, merci particulièrement à Arnaud.

Carolyne Proulx

(Translated) We went for a minor repair which was already diagnosed beforehand and left with the message that the problem was fixed ... However it was not. A few days later, the service called us back to tell us that they had received the part to fix our problem ... The service lied to us saying that the problem was repaired, after losing more than two hours of our lives to wait ... The diagnosis had already been made so this unjustified loss of time is inexcusable. VW of the Outaouais obviously seeks to invoice the cars on the warranty to profit on the customer's back. (Original) Nous sommes allés pour une réparation mineure qui était déjà diagnostiquée au préalable et nous sommes partis en nous faisant dire que le problème était réparé... Cependant il ne l'était pas. Quelques jours plus tard, le service nous a rappelés pour nous dire qu'ils avaient reçu la pièce pour réparer notre problème... Le service nous a menti en nous disant que le problème était réparé, et ce, après avoir perdu plus de deux heures de notre vie à attendre... Le diagnostique avait déjà été fait alors cette perte de temps injustifiée est inexcusable. VW de l'Outaouais cherche évidemment à facturer les voitures sur la garantie pour profiter sur le dos du client.

Marc Caron

Bon service

Jonathan Godin

I had purchased a brand new 2013 Jetta from another dealership and had the absolute worst sales experience of my life (I'll spare you the details, but they ended up costing me $1600 out of pocket due to a "registration error" made by an overzealous finance manager). The issue was resolved (albeit 6 months later), but needless to say all my faith was lost in the Volkswagen brand, and I was now the owner of one of their vehicles. I pulled into Volkswagen L'Outaouais about 6 months ago seeking a service check and had an excellent experience! I only go to this location now, and always get great service. This location and their Service team has restored my faith in the VW brand. Highly recommend.

Émilie Pagé

(Translated) I purchased a 2015 Tiguan (used) in the fall of 2018. The vehicle appeared to be in good condition and had low mileage. The problems started a few weeks after the initial purchase. The Turbo engine had a problem. They kept my vehicle for over 4 weeks without providing me with a courtesy vehicle. Then in the summer of 2019, I noticed that my bumper was abnormally damaged. There were a hundred little white dots. The dealership sent the bumper back for paint but unfortunately the quality of the work was just as bad as the first time around. A few months later, the bumper was still abnormally damaged, due to the quality of the paint. Then in the summer of 2020, I noticed a strong smell of humidity in my car. I had to go to the garage twice to persist and try to make them understand that there is a problem. After examining the vehicle a second time, the dealer informed me that there was a major problem with water infiltration, especially with the sunroof. The dealer proceeded to work on the sunroof, replacing some parts. At this point, we are at the end of fall. The following summer (2021), when I open my sunroof for the first time since the work, I hear a loud cracking noise. I immediately bring my car to the garage, only to be told that it will take more than $ 3,000 to repair the sunroof (note that the last people to touch the sunroof are the garage mechanics at Volkswagen, but according to them , they are not responsible for the problem). In short, exhausting experience from A to Z, constant problems over a period of only 3 years. I will never go back to Volkswagen Outaouais. I finally sold my vehicle, discouraged by all the problems and the lack of service at this dealership. (Original) J'ai fais l'achat d'une Tiguan 2015 (usagée) à l'automne 2018. Le véhicule semblait en bon état et avait peu de kilométrage. Les problèmes ont débutés quelques semaines après l'achat initial. Le moteur Turbo avait un problème. Ils ont gardé mon véhicule pendant plus de 4 semaines sans me fournir un véhicule de courtoisie. Ensuite à l'été 2019, j'ai remarqué que mon pare-choc était anormalement abîmé. Il y avait une centaine de petits points blancs. Le concessionnaire a renvoyer le pare-choc se faire peinturer mais malheureusement, la qualité du travail était aussi mauvaise que la première fois. Quelques mois plus tard, le pare-choc s'est encore anormalement abîmé, dû à la qualité de la peinture. Ensuite à l'été 2020, j'ai remarqué une forte odeur d'humidité dans ma voiture. J'ai dû me présenter 2 fois au garage pour m'obstiner et essayer de leur faire comprendre qu'il y a un problème. Après avoir examiné une deuxième fois le véhicule, le concessionnaire m'a informé qu'il y avait un gros problème d'infiltration d'eau, notamment au niveau du toit ouvrant. Le concessionnaire a procéder aux travaux au niveau du toit ouvrant, en remplacant certaines pièces. À ce point-ci, nous sommes rendus à la fin de l'automne. L'été suivant (2021), lorsque j'ouvre mon toit ouvrant pour la première fois depuis les travaux, j'entend un gros bruit de craquement. J'amène immédiatement ma voiture au garage, pour me faire dire qu'il faudra payer plus de 3 000 $ pour réparer le toit ouvrant (à noter que les dernières personnes a avoir toucher au toit ouvrant sont les garagistes chez Volkswagen, mais selon eux, ce n'est pas eux qui sont responsables du problème). Bref, expérience épuisante de A à Z, des problèmes constants sur une période de 3 ans seulement. Je ne retournerai jamais chez Volkswagen Outaouais. J'ai finalement vendu mon véhicule, découragée par tous les problèmes et le manque de service chez ce concessionnaire.

Annabel Zoghbi

(Translated) It's very rare that I take the time to leave a comment but frankly, I can not miss. Thank you to your fabulous team for the incredible service from start to finish. I am very happy with your advice and your help in choosing my 2017 Tiguan. Your service has definitely been an important factor in my decision and I am ready, without hesitation, to refer you to my surroundings. Thank you! (Original) C'est très rare que je prends le temps de laisser un commentaire mais franchement, je ne peux passer à côté. Merci à votre fabuleuse équipe pour l'incroyable service, du début à la fin. Je suis très heureuse de vos conseils et de votre aide pour choisir ma Tiguan 2017. Votre service à définitivement eu un poids important dans ma décision et je suis prête, sans hésitation, à vous référer à mon entourage. Merci!

H S J

Bad service one service call cost me 3 days trip plus 40 for taxi don't recommend to anyone on first trip i discover that the don't have part though i emailed them and explained my problems and went there they didn't order part there excuse was I didn't check your email....hahaha ok no I have to make other appointments at this time they ask me to leave the car but because of Covid we cannot offer you home delivery service or shuttle service wow then I ask the gentleman why you didn't mention this on first day his excuse was oh you should know...hahaha come on I have to hire a taxi to go home wow. Now third day I come here for pick up they gave me the key I took the car look at the picture I attached wire stuck in the front console I called from my car to see if they are open no luck and left them VM I need to make other appointment for me to go and show them what happened when you tech did some work he didn't realize that some wire stuck in the front console really he was sleeping while he was doing this i ask the manager her answer was oh mistakes happen wow she ask a very new tech pl fix it and then they fix it so its all cost me 4 times visit and 40$. Thanks not going back to this dealership for anything please stay away either their tech are on drugs or sleep deprived....hahaha

G Foster

Great experience when I bought my car but Worst place EVER for service!!!! I had trouble with my brakes making an awful sound when braking when my car had 3000km on it. They charge me saying they couldn't hear it, I had to make a video and even with that they wouldn't refund me. Went there 3 times for this problem that got never fix. I end up going to Hunt Club as the reviews are amazing for that dealer and WOW, amazing experience there, they replaced my brakes and provided me with a rental for free. They also charge 50$ less for oil changes.

Fatou RICHARD

(Translated) Very nice auto dealership Easy access. Professional, welcoming staff Excellent service (Original) Très belle concession auto Facile d'accès. Personnel pro, accueillant Excellent service

Isabel

Very friendly and professional service. Ivan Perez and Alejandro helped us to choose the right car for us. All the transactions were done very smoothly.

Daniel G

(Translated) Free DCFast Charging, cool and thank you! (Original) DCFast Charging gratuit, cool et merci!

Lawrence Onuoha

I've got to say this has got to be one of the best experiences I've ever had purchasing a vehicle from a dealership. The entire staff I dealt with were very knowledgeable and helped me decide on my new vehicle, they even helped me pair my smartphone to the vehicle days after my pickup. I would definitely be recommending this dealership to my family and friends, they make you feel very welcome. 5 stars all day, everyday.

Emmanuel Rheaume

Good salesmen but horrible service department

Alexandre Voyer

Excellent service!

José Morissette

(Translated) I would like to highlight the work, the hospitality and the professionalism of Mr. Arnaud Richard, sales consultant at Volkswagen de l'Outaouais. He was polite, courteous but above all did not treat me like a little lady (very pejorative term). On the contrary, he answered my questions, explained the bottom line to me. I would not hesitate to recommend his services to my friends. (Original) J'aimerais souligner le travail, l'accueil et le professionnalisme de Monsieur Arnaud Richard, conseiller en vente chez Volkswagen de l'Outaouais. Il a été poli, courtois mais surtout ne m'a pas traité comme une petite madame (terme très péjoratif). Au contraire, il a répondu à mes questions, m'a expliqué les dessous de la vente. Je n'hésiterais pas à recommander ses services à mes amis.

MOEZ KHIARI

Beautiful Volkswagen Dealership, with an amzing Maintenance Team, and Sales as well, Recommended

Martin Jones

Very happy with my buying experience here. Eldar Mustafic was a very helpful salesperson and "no pressure". After having received mediocre to terrible service from other dealers from other brands; you can call me a VW convert.

Youssef AKALAL (‫يوسف أقلال‬)

Volkswagen AG : We had one of the worst customer service experience in our life with Volkswagen Outaouais in Canada. We bought a 2016 tiguan from the dealer last year and paid around 25k including 1495$ of corrosion protection and warranty. Last june we brought the car for a service when I picked it up I noticed a chip of paint on the driver side, I notified them and they explained that it was due to washing the car and that it should be covered by the warrenty, 4 months later they notify us that vw canada will not cover it. Why they charged us 1500$ if it will not cover any corrosion except perforation ? Why the dealer didnt want to take responsibility even when they check their rapport and found that there was no issue with the car the day they received it? Why Volkswagen Group Canada Inc. will not cover an issue with a car that supposed to worth more than 40k after 4 years ? The only answer I got yesterday was : they just lost my business and I will never buy or recommand a VW car. Ps: They didnt wash the car 2 times this year after a service, told that to the service director and she said that they didnt have time. ????#customerservice #vwgroup #vwcanada #volkswagengroup #volkswagen #volkswagoncanada #service

Pierre LaFrance

Gave them 3 stars for the hope that they get better..

Marie-lune Thériault

(Translated) I just bought my first used car from Volkswagen in Hull. The salesperson (Ivan Perez) listened to my desires, my tastes, my wishes. Made on demand for credit, (Émilie Ménard) did everything to get me the best credit rate and to look at all the possibilities available to me. She made sure the car was in order, safe and clean like new. She even had little additions made to make her even more unique and special to me. I recommend Volkswagen to everyone for the impeccable and unique service. (Original) Je viens d'acheter ma première voiture usagé chez Volkswagen a Hull. Le vendeur ( Ivan Perez ) était à l'écoute de mes désires, mes goûts, mes souhaits. Rendu a la demande de crédit, ( Émilie Ménard) à tout fait pour m'obtenir le meilleure taux de crédit et a regarder tous les possibilités qui s'offraient à moi. Elle a fait en sorte que la voiture soit en ordre, sécuritaire et propre comme une neuve. Elle a même fait faire des petits ajouts pour qu'elle soient encore plus unique et spécial pour moi. Je recommande Volkswagen a tout le monde pour le service impeccable et unique.

SAM Moursy

Good deal

Hugo St-Amour

(Translated) satisfied with the service, they took good care of my car (Original) satisfait du service, ils se sont bien occupé de ma voiture

Tala Kreidieh

(Translated) the 1 star is for SEVERAL REASONS which will be listed in details. First, I'm calling to make an appointment for an ORDINARY oil change that is supposed to cost around $ 150. I come out with a payment of about $ 400! however I clarified on the phone that I want to make an appointment for an oil change ONLY. Secondly, since I had reminders to do in my system + a reminder for the airbag, I made an appointment to do that. I leave the house and the steering wheel buttons DO NOT WORK AT ALL. I had to call another appointment to fix it again, BUT it worked on the first day, two days after the repair, the keys started to work again and MORE I started to hear horn sounds from my car. I had to go to another dealer (in Drummondville) to get my steering wheel and the keys and told me that the wire in the steering wheel was pulled too much that it is not repairable, we then had to order other parts and I was fixed the problem. That said, I was disappointed many times due to the bad services that were offered to me! UNFORTUNATELY, It is not recommended as a dealer. (Original) le 1 étoile est pour PLUSIEURS RAISONS qui seront énumérées en détails. Premièrement, j'appelle pour prendre rendez-vous pour un changement d'huile ORDINAIRE qui est sensé coûté au à l'entour de 150$ environ. Je sors de là avec un paiement de 400$ environ ! pourtant j'ai bien clarifié au téléphone que je désir prendre un rendez-vous pour un changement d'huile UNIQUEMENT. Deuxièmement, puisque j'ai eu des rappels à faire dans mon système + un rappel pour le airbag, j'ai pris rendez-vous pour faire cela. je sors de chez eux et les touches du volant NE FONCTIONNENT PLUS DU TOUT. j,ai dû rappeler prendre un autre rendez-vous pour qu'on me le fixe à nouveau, MAIS il a fonctionné le premier jour, deux jours après la réparation, les touches ont recommencé à nouveau à ne plus fonctionner et EN PLUS de ça, je commençais à entendre des sons de klaxons venant de ma voiture. J'ai dû aller à un autre concessionnaire (à Drummondville) pour qu'on fixe mon volant et les touches et ont m'a mentionné que le fil dans le volant a été trop tiré qu'il n'est pas réparable, on a alors dû commander d'autres pièces et on m'a fixé le problème. Cela dit, j'ai été déçu à plusieurs reprises dû aux mauvais services qu'on m'offrait ! MALHEUREUSEMENT, C'est déconseillé comme concessionnaire.

Yves Savoie

always love the service I get here. I've purchased 3 vehicles here and the people are always amazing. I do my service here for my vehicles and they frequently five me free cleanings with out me requesting it. it's a nice touch when you get your car back and it's super shiny.

Alex Saumure

Excellent service, salesman was not pushy. All around good experience.

Karl Langlois

(Translated) Very disappointing service. More than two weeks to wait for a return call concerning a guarantee. Automatic voicemail trying to get a follow-up. During my initial purchase, damage had been done to my trunk. This was poorly repaired, so a second repair was necessary. Very disappointing considering the quality of other VW dealers in the region. (Original) Service très décevant. Plus de deux semaine à attendre un retour d'appel concernant une garantie. Boîte vocale automatique en essayant d'avoir un suivi. Lors de mon achat initial, du dommage avait été fait sur mon coffre arrière. Cela a été mal réparé, il y a donc fallut une deuxième réparation. Très décevant considérant la qualité des autres concessionaires VW dans la région.

Francois D'Aoust

(Translated) The service provided by counselor Jean-Francois Racine is excellent. Listening to our needs, we went first to find a car for my spouse and in less than 72 hours we had bought a car for my spouse (Tiguan) one for me (Atlas) one for my sister (Golf). It's been a year already and still so satisfied. Since it's been a year, we need service for the wheels, oil change and more ... The service team is just as efficient, despite the pandemic ???? I recommend with confidence (Original) Le service du conseiller Jean-Francois Racine est excellent. À l’écoute de nos besoins, nous sommes allez première chercher une voiture pour ma conjointe et en moins de 72h nous avons acheter une voiture pour ma conjointe (Tiguan) une pour moi (Atlas) une pour ma sœur (Golf). Ça fait déjà un an et toujours aussi satisfait. Étant donné que ça fait un ans, nous avons besoin de service pour les roues, changement d’huile et autre… L’équipe de service est tout aussi efficace et ce malgré la pandémie ???? Je recommande avec confiance

Robert Trudelle

(Translated) Very good service and the staff are courteous and patient. (Original) Très bon service et le personnel est courtois et patient.

Marc Boileau

After modifications from vw scandals , starting having problems with glow plug dash light and had to stop the car and restart it and it was find for a wild , and it got to a point where I could not drive the car from lost of power . I called vw outaouais and they did a diagnostic and changed one glow plug but still the same problem they call me and said we need to do another scan but I would have to pay for it but I refused and called vw canada so they did not charge me , they parked the car outside and said just get a certain connector and try that . I called a small garage that fix European cars and it was fixed in 10 minutes wow . I tried to bring the part back which they told me to get and refuse to reimburse, I filled a complai t to vw canada and the consumer report and now on the review. The manager lied to me the staff lied to me and the so called technician was lacking respect . Yup their ratings just keeps going down .

Holly Joseph

(Translated) The person answering the phone for the appointment is disrespectful. Lack of professionalism (Original) La personne qui répond au téléphone pour le rendez-vous est irrespectueux. Manque de professionnalisme

Esther Beaudry

We tried to buy an Atlas at this dealership, they were not flexible on the price. We went to Bytek in Ottawa and we had a much better deal. Also, the salesperson did not follow up with us. I had to do all the follow-ups during the negotiations. We are disappointed by our experience but happy with our new Atlas from Bytek.

Jérémie Martineau

(Translated) False information during the sale, very difficult to obtain an appointment, does not respect their commitment. Pay attention to the price it charges for maintenance services. The price is always much higher than what is offered by VW.ca. Good product but the dealer should be avoided at all costs. High staff turnover as well. ..I would give 0 star if Google allowed it. (Original) Fausse information pendant la vente, très difficile d'obtenir un RDV, ne respecte pas leur engagement. Attention au prix qu'il charge lors de services d'entretien. Le prix est toujours beaucoup plus élevé que ce qui est proposé par VW.ca. Bon produit mais le concessionaire est à éviter à tout prix. Haut roulement de personnel également. ..je donnerais 0 étoile si Google le permettait.

Maxime

(Translated) I had a problem with my license plate at the dealership. They installed a plate for me and when I renewed several months later, the wrong plate was entered in my file at the SAAQ. I made several calls to the dealership with always promises that it would be fixed. I had to harass them for several weeks. I finally had to resolve the situation myself with the SAAQ. Unprofessional service ... I don't recommend doing business with them. (Original) J'ai eu un problème avec ma plaque d'immatriculation au concessionnaire. Ils m'ont installé une plaque et lors de mon renouvellement plusieurs mois plus tard, la mauvaise plaque était inscrite à mon dossier à la SAAQ. J'ai fait plusieurs appels chez le concessionnaire avec toujours des promesses que ce serait réglé. J'ai dû les harceler pendant plusieurs semaines. J'ai finalement dû régler moi-même la situation avec la SAAQ. Un service pas professionnel... Je ne recommende pas de faire affaires avec eux.

chohaib moussa

(Translated) Inability to resolve the original problem at diagnosis. They can't even repair the vehicle based on their own diagnosis, and I am told that it will take another repair to get me out. I paid twice for the same problem. (Original) Incapacité à régler le problème d’origine au diagnostic. Ils n’arrivent même pas à réparer le véhicule en se basant sur leur propre diagnostic, et il m'annoncent qu’il faudra effectuer une autre réparation pour parvenir à me faire quitter les lieux. J'ai payé deux fois pour le même problème.

LyntFamily

Customer Service is poor. Services are over priced. They don't communicate effectively and then they stick you with a large bill. An easy service appointment booked early in the morning takes all day to do.

Richard Maltais

(Translated) I acquitted a vehicle. I appreciated that someone offered me a quick course in the use of the different components. Mr. Richard was patient and very kind. Nothing to say for the welcome and friendliness. (Original) J'ai fait l'acquittement d'un véhicule. J'ai apprécié qu'une personne m'offre un cours rapide pour l'utilisation des différentes composantes. Monsieur Richard a été patient et très aimable. Rien à redire pour l'accueil et l'amabilité.

bob

Great experiance, i bought a 2012 jetta highline , i cant speak french . But they made me feel very comfertable, i even recived 0 percent financing for my purchase. Id like to thank audrey in finace , and the sales manager, for helping me ,cuz i feel that i was a difficult customer. I wanted the best deal , which i feel i recived. There is allways this gray area insales where you feel that will be taken advatage off,and i didnt feel that. At myers volkswagen i had a bad experiance..but not here. Also the service deparment was great they change my computer from french to english , and noticed somthing wrong with a hose and change it at no cost.......the only thing is one of mykey fobs went dead , but i know they wont haveaproblem fixing it.. thanks again

Mari Quiq

(Translated) Hello, Be careful it is "incompetence" find another dealer! I had to go to the Volkswagen hunt club in Ottawa to find honest and competent people. (Original) Bonjour, Faite attention c'est "l'incompétence " trouvez un autre concessionnaire ! J'étais obligé d'aller a Volkswagen hunt club a Ottawa pour trouver des gents honnaites et compétents.

Fanny Lamarre

(Translated) I received excellent service from the service department advisor, Maxime Hebdziak. Very professional, and really thank you very much! (Original) J'ai reçu un excellent service de la part du conseiller au département du service, Maxime Hebdziak. Très professionnel, et vraiment merci beaucoup !

Kalen Bennett

Great and friendly service

Jess

(Translated) I bought a 2016 subaru and my partner a 2019 Golf R. I had excellent service and I would like to thank Émilie Director of Financial Services, Gregory Pierre sales representative and the entire Volkswagen team in the Outaouais for your professionalism a big thank you !!!!!! (Original) J'ai acheté une subaru 2016 et mon conjoint une Golf R 2019. J'ai eu un excellent service et J'aimerai remercier Émilie directrice des services de financiers, Gregory Pierre représentant des ventes et toute l'équipe de volkswagen de l'Outaouais pour votre professionnalisme un gros merci!!!!!!

Sasha Palamarevic

Thank you Amine, Eldar and VW Team! Always love coming back to see you guys, gotta new passat (again), great service, honest VW insights, good communication and awesome customer service! Cheers!

S RO

VWs are simply awesome!

Hannah Walters

Nasty customer service. Won’t let people charge electric cars. They park their company there and don’t let you unplug.

Marko Allaire

(Translated) Courteous, professional and attentive staff. The location is well done for the Covid-19. Thank you !! (Original) Personnel courtois, professionnel et attentionné. L’emplacement est bien fait pour la Covid-19 . Merci à vous !!

Mike Paquette

We went to purchase a used vehicle. We made sure to ask the salesman if the vehicle was AWD since it was a necessity for us. He assured us it was and explained how 4Motion worked. We signed all paperwork, put a deposit, and on the delivery date (3 days later), I noticed on the paperwork the vehicle was FWD and not AWD. They were quick to admit their mistake and told us they were receiving other vehicles that may interest us in the next few days. We returned, found a vehicle we liked and decided to purchase an actual AWD vehicle. This was Tuesday evening. I asked if we could pick it up on Friday. They said it may not be possible so it would be ready Monday at the latest. Late Monday morning I receive a call saying they were waiting on a "part" and it wouldn't be ready to be delivered until Wednesday. All this to say I think it was a fairly big mistake, and they were VERY hard to negotiate pricing with even once they admitted their mistake. We felt like they are not there to satisfy their customers needs and are just there for another sale. Told us many times "If we don't sell it to you, we know we will sell it to someone else in the next few days". Only reason we went ahead and still purchased a vehicle from there is because we had leverage and were quite persistent with negotiating and were finally able to bring the price down. I don't recommend this dealership to anyone based on the experience we had.

Pierre-Luc St-Louis

(Translated) No way to speak to anyone, always voicemail boxes and customers are not called back. On the spot no better. I'm going to buy my next VW in Ottawa, the service is better, at least they respond to the customer. (Original) Pas moyen de parler a personne, toujours des boîtes vocales et on rappel pas les clients. Sur place pas mieux. Je vais acheter ma prochaine VW a Ottawa, le services est meilleurs, au moins ils répondent au client.

Gary Warwick

I've had trouble with their service department. Had car in a number of times for a problem with one of the passenger doors and they were unable to fix it. Often the problem still there at pick up after the repair. Like no one double checked their work. Was forced to take it to another dealer. In and out and it was fixed. And importantly stayed fixed. People are nice though.

C.B. H.

We were on a road trip from Saskatchewan and they squeezed our Tiguan in for an oil change. Everyone was so friendly even though we don't speak French. Great service from the guy who made our file to the guy that reviewed any issues with the vehicle with me. No pressure at all, and very informative. Merci Volkswagen De L'outaouais!

George Leclair

Wonderful service from beginning to end. The team at VWO are honest, caring and helpful. I went to trade in my Civic for a newer used one on their lot. I test drove the newer Civic and was underwhelmed by it. Test drove a used Jetta, loved it and started the process. VWO helped me get top dollar for my trade and helped me work out the best arrangements for the new car. One very small hiccup in the process was handled with openness and honesty and all to my satisfaction. When I picked up the car I was warmly greeted by everyone. My new to me Jetta was handed over to me in pristine condition. Highly recommend!

Oscar Rivera

very bad experience very bad manager also. my car was supposed to be there for 2 days... it took 20 days... no comunication what was happening or why till i call a week after... they gave me a rental i decided not to fill it up and ask to speak with the manager. she never called and charged me an overprice bill witout even bothering to call me to see why and what was wrong 50$.for 400km they ripped me off i thought they would of been kind and cover those fees... they ended up overcharging me...

Jessie Graham

(Translated) Very good service, they are very competent and very kind to their customers. (Original) Très bon service, ils sont très compétant et très bienveillant avec leurs clients.

Erika Dupuis

(Translated) Liar and incompetent !! I hate my VW experience !! We have been fooled & regret having done business with them !! It does not respect their guarantee !! I ABSOLUTELY do not recommend !! (Original) Menteur et incompétent !! Jai detester mon expérience VW !! Nous avons été flouer & regrettons davoir fais affaire avec eux !! Il ne respecte pas leur garantie !! Je ne recommende ABSOLUMENT pas !!

Renaud Plourde

(Translated) EXCELLENT AND FAST SERVICE (Original) SERVICE EXCELANT ET RAPIDE

Benard Nyaguze

Very good for a used car dealer

Jean-Philippe Gauthier

bought a used off brand vehicule, once credit was passed salesman and manager tried to make me pay for maintenace on the vehicule that was never autorised, following pickup of the vehicule i noticed the work was never done, really dishonnest dealer.

jimi jibs

Not impressed. Called to dealership to get info on block heaters and installation on my 2009 VW TDI. I was transferred to service and was told the job takes 3 hours, but I need to talk with parts for pricing. I was transferred to parts and rep told me the price of just the part. I asked him for total cost and he said "I don't know I'm transferring you to service"..., and click..I waited on hold again and got an answering machine. For a VW dealership, I was shocked this could happen. Poor service and not friendly at all.

Elise Gendron

I bought my car at this dealership almost 4 years ago. Turned me off VW completely. Worst customer service I have ever seen in 20 years of owning a vehicule. Diognostics badly done, repairs badly done. On several occasions they kept my car for several days to get the appropriate parts and this one last time, could not offer a complementary replacement vehicule. I will now drive out of my way to get my repairs done (still under warranty) as I have lost all trust in this dealership to get the job done.

josephine khoury

Great experience with Emilie the finance manager! She offers great service and made me feel very comfortable. If ever you have finance or warranty related questions she’s the one to talk to ! 5 stars all around!

Sylvain Robitaille

Excellent service! ????

Mauricio Abubo

Not happy on that dealership..my car is scratch on front end upon delivery and no one claim responsibility..they don't return phone calls either..stay away from this location folks!

Nathan Fillion

Really really questionable ethical treatment to paid customers. They damaged a friends car while giving it's one and only service. They lifted his car and bent his rocker panels because they didn't lift them in the right areas. What did Renaud (the GM) do? Nothing at all. He brushed his hands free of any wrong doing then proceeded to condescend my friend like he was a child then called him very harsh names. Save your time and money. Go elsewhere to buy your car and get it serviced anywhere else than there because they will screw you in the end.

Jonathan Guervin

(Translated) Big lack of seriousness and professionalism in terms of customer service. It is apparently more important to tell one's life than to serve a client who has been traveling for 20 minutes. Regarding the manpower ... I do not know yet they had committed to give me my car today but at 16:30 when I called (he had just received the keys of my car that's not luck ...) to know if my car was ready I learned that they forgot to make the oil change ... MrLub your service is wonderful (and cheaper) (Original) Gros manque de sérieux et de professionnalisme en terme de service à la clientèle. C'est apparemment plus important de raconter sa vie plutôt que de servir un client qui s'est déplacé et qui attend depuis 20 minutes. En ce qui concerne la main d'oeuvre... Je ne sais pas encore ils s'étaient engagé à me redonner ma voiture aujourd'hui mais à 16h30 quand j'ai appelé (il venait tout juste de recevoir les clés de mon auto ça c'est pas de chance...) pour savoir si mon auto était prête j'ai appris qu'ils ont oublié de faire le changement d'huile... MrLub votre service est merveilleux (et moins chère)

Mladen Zukovic

This is the worst folcvagen dealer sip. They promise to make an order. DON'T DO ONLY CLEAN THE TIRE. AND TRY TO SELL CARS

Martine Boulay

(Translated) A close-knit, warm team, attentive to our needs. Do their 200% to get us approved at the lowest interest rate. Ensures that a used vehicle is returned as new and perfectly safe. First vehicle for my daughter. I will go back for myself and recommend to everyone !!! (Original) Équipe soudé, chaleureuse, à l'écoute de nos besoins. Font leurs 200% pour nous faire approuver aux taux d'intérêt le plus faible. S'assure qu'un véhicule usager soit remis comme un neuf et parfaitement sécuritaire. Premier véhicule pour ma fille. J'y retournerai pour moi et recommande a tout le monde!!!

rere elaftas

AMAZING SERVICE! I got the best offer compared to other VW dealers. I want to thank Elder for his patience and his support to get the right options for us. We bought a new car and he helped us alot. Very fast and professional services.

Pier Baril-Pelletier

(Translated) We signed in February to order a car that met our criteria. We made a deposit of $ 500, we were assured that when the car was delivered, we would have the negotiated monthly payment. We were told it would take 2/3 months for delivery. The covid arrives, we are understanding, we are waiting. 2 weeks before reopening, we managed to contact them. We are assured that if they cannot receive the requested car, they will find another one, a better one, so that we can have the car. Two weeks later, we are told that we have found an identical car and that we can have it in 10 days. The good news is that everything that was negotiated, price and inclusion no longer existed. BRAVO for this extraordinary mediocrity customer service. Losing us 3 months is laughing at the world. Never do business with them !!! (Original) Nous avons signé en février afin de commander une voiture qui répondait à nos critères. On a fait un dépôt de 500 $, on nous a assuré qu'à la livraison de la voiture, nous allions avoir la mensualité négociée. On nous a dit que ça prendrait 2/3 mois pour la livraison. Arrive la covid, nous sommes compréhensif, nous attendons. 2 semaines avant la réouverture, on réussi à les contacter. On nous assure que s'ils ne peuvent pas recevoir la voiture demandée, ils vont en trouver une autre, une meilleure, pour qu'on puisse avoir la voiture. Deux semaines plus tard, on nous dit qu'on a trouvé un voiture identique et qu'on peut l'avoir dans 10 jours. La belle nouvelle, c'est que tout ce qui a été négocié, prix et inclusion n'existait plus. BRAVO pour ce service à la clientère du médiocrité extraordinaire. Nous faire perdre 3 mois, c'est rire du monde. Ne faites jamais affaire avec eux!!!

Christian Beauchamp

(Translated) Abusive rate! Since my vehicle (Volkswagen Jetta 2015) broke down in the Gatineau region, at 1:45 am from my home, I was forced to do business with the Outaouais dealer. The team diagnosed that a battery and alternator change was necessary. I paid the FARAMINEUSE sum of $ 1,429.31 on June 26, 2020 for a job that only boiled down to a change of battery and alternator, which is completely exaggerating! A complaint was made for the amount they charged me. (Original) Tarif abusif! Puisque mon véhicule (Volkswagen Jetta 2015) est tombé en panne dans la région de Gatineau, à 1h45 de mon domicile, je me suis vu dans l'obligation de faire affaire avec le concessionnaire de l'Outaouais. L'équipe a diagnostiquer qu'un changement de batterie et alternateur était nécessaire. J'ai payé la somme FARAMINEUSE de 1 429,31$ le 26 juin 2020 pour un travail qui ne se résume qu'à un changement de batterie et alternateur, ce qui est complètement exagérer! Une plainte a été déposé pour le montant qu'ils m'ont facturé.

Louis-Philippe Girard

I was very happy with the services provided. I was disappointed to find out they don't handle esthetics since I invested in a full coverage, which means I will have to drive out of my region to have certain services completed. I was happy to find out although they charge more than others for their services, at least they return your car after a car wash, "free" of charge.

Bernard Pépin

(Translated) Thank you to Mr. St-Pierre's team, they helped me on a Friday end of the day (Original) Merci a l'équipe de M. St-Pierre il m'ont aider un vendredi fin de journée

Gilles Monette

Purchased a used vehicle. Salesperson was excellent, an active listener, and made the whole process painless. By that, I mean no surprises. All costs detailed and explained in writing. Options and associated costs also detailed. A very pleasant experience all told. Our first VW so cannot speak to the qualities of this specific car. Family member has the same car as this but older. No problems yet.

hkkMarie-Pierre St-Denis Lafrenièrerfk

(Translated) The service is bad. The deadline for my appointment was not respected. My car had to be ready for 3pm on a Friday, then before 5pm to finish that my car was ready the following Monday. I was told on Monday that I did not have an appointment when this is not true. I even had the confirmations in texting for this appointment. It was for 60,000km maintenance. I also wanted to check a noise for the second time. Once again I was told that my car had nothing. $ 245 for my interview !!! It is difficult to talk to someone on the phone and when they are, they are all mixed up! The director of the service is not the most smiling and helpful. In short, I headed to the Mont-Laurier dealership where I had excellent service and my car had 2 "bouching" of completely finished that they replace me on the field. It's clear that Volkswagen Outaouais is scratched for me !!! (Original) Le service est mauvais. Le délai de mon rdv n’a pas été respecté. Ma voiture devait être prête pour 15h un vendredi, ensuite avant 17h pour terminer que ma voiture a été prête le lundi suivant. On m’a dit le lundi que je n’avais pas de rendez-vous alors que cela est faux. J’avais même les confirmations en textos pour ce rdv. C’était pour l’entretien 60 000km. Je voulais faire aussi vérifier un bruit pour la 2e fois. Encore une fois on me disait que ma voiture n’avait rien. 245$ pour mon entretien!!! Il est difficile de parler a quelqu’un au téléphone et quand c’est le cas, ils sont tout mélangés!!! La directrice du service n’est pas la plus souriante et serviable. Bref, je me suis diriger vers le concessionnaire de Mont-Laurier où j’ai eu un excellent service et m’a voiture avait 2 « bouching » de complètement finis qu’ils m’ont remplacer sur le champs. C’est clair que Volkswagen Outaouais est rayé pour moi!!!

Francis Casey

Poor service after sell !

Thanie Neïma

I purchased my first car today and it was great experience. Eldar is excellent sales agent and I would recommand any of my friends to him because he exceeded all my expectations. In a overall perspective everyone over there was very welcoming.

Jay Illingworth

Great service

Benoît Villeneuve

(Translated) We received excellent service at Volkswagen de l'Outaouais when purchasing our 2021 Tiguan. Our representative Nancy Durocher did an exceptional job. She had all our questions answered and was very available, during and after the sale. In addition, Charlie Laframboise in funding has invested a lot in our file. From the first visit to the delivery of the vehicle, we felt very well supported! We definitely recommend the Volkswagen Outaouais team! (Original) Nous avons reçu un excellent service chez Volkswagen de l’Outaouais lors de l’achat de notre Tiguan 2021. Notre représentante Nancy Durocher a fait un travail exceptionnel. Elle avait toutes les réponses à nos questions et s’est montrée très disponible, pendant et après la vente. De plus Charlie Laframboise au financement s’est beaucoup investi dans notre dossier. De la première visite à la livraison du véhicule, on s’est senti très bien supporté! On recommande sans hésiter l’équipe de Volkswagen de l’Outaouais!

Rula Ibrahim

Very poor after sale service. I completely discourage anyone to approach this dealer. They did not provide me with the extra key that comes with this purchase. I called few times and the commercial manager Hagger never returned my calls. She made me make few trips to make me purchase the additional warranty but never cared to return my calls after the sale was complete. They sold me car starters that do not work. They sold me winter tires that should last for few seasons. yesterday I found out that they do not work and I had to purchase brand new tires. overall after sale experience is really bad.

Wise Carshopper

AVOID the Hull dealership at all costs!! It was the worst experience I've ever had. The psychotic finance manager Audrey was extremely rude, condescending and insisted on educating us on how credit applications work like as if we were idiots. How a dealership can employ such ignorant people and stay in business is beyond me. She barely spoke proper English or French and treated us like as if we were not worthy of the vehicles sold in their lot. Thankfully after two days of getting the run around, she informed us that Volkswagen did not approve our credit application and were able to get our $250 deposit back!! Funny, because that same day, we went to the Bytek Volkswagen dealer on St-Laurent Blvd in Ottawa for a second opinion. Not only did they provide excellent no-hassle service, but also gave us a better deal with all the bells and whistles we were looking for - AND there was no hesitation with our finance application. We are picking up our new car in two days - NO PROBLEM! Thank you Bytek!

Richard Barry

Excellent service from Micheline and her coordination with Warranty item from VW. Thank you.

Paula Lynn Donovan

Terrible service.

Richard LaRocque

Service department is sketchy; regularly changing their method and staff

S Lareau

(Translated) I went to the service department in order to have a quote to change my brake cables. The person, who did not seem busy at all, sent me to the parts department to ask for the price of the parts and the installation time required so that I could do the calculation myself. The helpful room person was as surprised as I was. (Original) Je me suis présenté au dept de service afin d'avoir une soumission pour changer mes cables de freins. La personne, qui ne semblait pas du tout occupé, m'a envoyé au départements pièces afin de demander le prix des pièces et le temps d'installation requis pour que je puisse faire le calcul moi même. La personne aux pièces, bien serviable, était aussi surprise que moi.

M Labelle

To summarize: Worst dealership. Worst service. Worst follow-up. Worst professionalism. Please read on and save yourself the time, money and frustration. I was an easy sell. I came in and knew exactly what I wanted. Volks Outaouais didn't need to sell me on anything. The sale was already done when I walked in. Even more, I brought them another customer immediately who leased immediately with them also. So easy. The experience was so awful that I actually cancelled my contract with them. And we will certainly never visit or have our cars serviced at this dealer in the future. This is coming from a loyal VW customer for the last 16 years!!!! What a loss. Some highlights: 1) Not once, but twice did the staff allude to the difference in income between my partner and myself. Flashback to the 1960's. 2) My salesperson failed to follow-up on his promise to help me extend the lease on my current VW in a timely manner resulting in my driving my car one month past my lease expiration. Not only did he forget, he was quick to blame other staff for his shortcomings. He actually also lost my lease extension paperwork forcing me to have to send it all in again. 3) We were sold tinted windows that surpassed the legal standards for tinted windows. As our luck would have it, we were stopped by police and handed a 170$ ticket. When we returned to the dealer to A) Ask for compensation and B) Understand how we could have been sold a non-standard grade of tint, we were told 1) They explain the risks to all their customers and 2) It was our responsibility to pay the ticket and get the tint changed. Funny that our salesperson had to get up an innumerable number of times during the initial lease signing to ask his manager to help answer of all our questions yet he was such a "veteran" that he "certainly" told us about the risks of installing illegal tinted windows. Also, if it was such a routine part of their practice, one would expect they would have the customer sign release of liability form at the time of signing. They do not. A "He said, she said" debate thus ensued. Very pleasant. After yet another visit to the dealer where, to further highlight our salesperson's professionalism and respect for his customer, he arrived 20 minutes late, he then begrudgingly accepted to refund us the cost of the tinted window change from his own pocket. We went to the shop he recommended. His estimate for the replacement was 40$ when in reality it cost more than 100$. When he learned that the cost was nearly triple what he had anticipated, he refused to pay us the amount. All of a sudden, this amount was too much for him to pay, but not too much for his customers. Another broken promise. In the end we got compensated by way of a credit at the dealership. Amazing! We're now 300+$ in the hole for your mistake, and our reward is spending more money at your dealership. A fine deal indeed. P.S. The new manager spontaneously told us that he's been so busy putting out fires with disgruntled customers and carrying out empty promises laid out by the previous manager that he hasn't even had time to learn their computer system. A chance to build a longstanding relationship with two young professionals. Evaporated.

Christian Bonneau

(Translated) Purchasing process that was strewn with errors (maybe even intentional ...). When taking possession of the new car, the prices had changed (much due to their mistake with the figures), in short the sale was canceled. Horrible shopping experience! Go buy somewhere else, it's better for you. (Original) Processus d’achat qui a été parsemé d’erreurs (peut-être même volontaire...). Lors de la prise possession de la nouvelle voiture, les prix avaient changés (de beaucoup suite à leur erreur avec les chiffres), bref cancellation de la vente. Expérience d’achat horrible! Allez acheter ailleurs, c’est mieux pour vous.

Marc Daigle

(Translated) fantastic service. the meetings were on time and without glitches. the employees I encountered were warm and cheerful. during the signing of the documents, all my questions were answered well. the after-sales service is very good, since I had a little problem after the sale of my car and when I called to repair it, the next day I already had an appointment to repair it (Original) un service fantastique. les rendez-vous étais à l'heure et sans pépin. les employer que j'ai rencontré étaient chaleureux et joviale. pendant la signature des documents, toutes mes questions ont été bien répondu. le service après-vente est très bon, puisque j'ai eu un petit problème après la vente de ma voiture et quand j'ai téléphoné pour le réparé, le lendemain j'avais déjà un rendez-vous le réparer

Angelique Gibeault

Let's start with I think the only people who leave positive remarks here must be paid to do it. I've purchased 2 used cars here and in both cases have had very negative experiences. They hide stuff that is discreet in hopes that you won't see it and after you buy it and notice they say it wasn't broke when they sold it. They say they've repaired things that they haven't. So if you buy a used car, please go over it with a fine tooth comb before you drive it off the lot. After sale is absolutely terrible and disrespectful. The service department is a big ZERO. The service Manager is friendly, but honestly I think beyond oil changes you should go somewhere else. They have difficulty diagnosing problems and then repairing them. Several months after I purchased the car the back door still did not open properly (something that they told me they had replaced before purchase), so they replaced it and as I drove away a light on my dash come on telling me that the license plate light was malfunctioning. When I looked at it the light was hanging there and I had to put duct tape to hold it in place to ensure it didn't fall off. Holy cow, my car was there for almost 2 days! My ABS was coming on everytime I applied the brakes, they told me there was nothing wrong with them until finally the service manager did a road test and got me the earliest appointment he could cause my brakes were dangerous. Prior to that the staff basically treated me like I didn't know what I was talking about. There's still a problem with my ABS and they can't find it. The shuttle completely lacks the word service! I think this guy believes that you're lucky to have him. Ummm... clients pay your salary :-) I have purchased 2 used cars here over the past 8 years, I gave them a second chance but there won't be a third. The first car they hid the fact that the brakes were worn down. When I took my car in for servicing at Bytek a month after I purchased it, I was told my brakes were falling off. When I approached them, they told me it was my fault. In the end, I called VW Canada and reported them. VW made them replace the brakes. When you buy a used car here, make sure you ask for a copy of the inspection report and what they have fixed. Then take your car to an independent shop and have it looked over. What I've highlighted here is the tip of the iceberg. So... VW Outaouais, you haven't changed in 8 years. Time to get your act together. You fooled me once and twice.... shame on me.

David Ian Howe

I have been a dedicated customer for four years. Service is always friendly but patchy and so many screw ups since day one. I get my Jetta (which I bought there new) services there twice a year. I had made an appointment to get my tires changed for Monday 29th April. In the meantime My car hits an unmarked pothole on a poorly lit street (thanks Ville de Gatineau). My tire and rim are ruined. I am driving on a donut and because of my health and lack of mobility I cannot use a bus. I called today and VW Outaouais refuse to help me or squeeze me in. They won’t even let me pick my tires up without 24 hours notice. I have a doctors apt in Montreal on Thursday so need a functioning car for Wednesday evening. When booking tire changed customers should be prioritized according to their needs and previous use of the dealership. I am disgusted, stressed and without a car. No way of getting my tires until tomorrow and no means of getting them changed after that.

m3talr4g3

The financing team told me because of credit problems I needed to put a cash down to be approved, I did so and wasnt called back for a month, called back myself and was told I was denied and they didn't have time to call and tell me. However if I put a larger down i would be accepted, agreed to do so and again still haven't been called back and it's been almost another month. TERRIBLE WAY TO GET CUSTOMERS!

Mathieu Archambault

(Translated) Under difficult conditions (COVID), very good service to Eldar in sales. Courteous, available, helpful. Thank you! (Original) Dans des conditions difficiles (COVID), très bon service d’Eldar aux ventes. Courtois, disponible, aidant. Merci!

M Gosselin

(Translated) Poor service. The employee at dinner time looked silly and made me feel that I was bothering her. She did not understand the reason for my visit and just got rid of me by sending me to wait for the rooms ... And the room worker was no more helpful and did not offer me options to help me ... GTI rental ends soon and it will not be renewed in this dealer you can be sure! And I will not bring my car back there. I was as disappointed as I imagined myself to be. (Original) Mauvais service. L'employée sur l'heure du dîner avait l'air bête et m'a bien fait sentir que je la dérangeais. Elle n'a pas compris la raison de ma visite et s'est simplement débarrassé de moi en m'envoyant attendre aux pièces... Et l'employé aux pièces n'a pas plus été serviable et ne m'a pas proposé d'options pour m'aider... Location de GTI se termine bientôt et ça ne se renouvellera pas dans ce concessionnaire vous pouvez en être sûr! Et je ne ramenerai pas ma voiture là. J'ai été aussi déçue que je m'imaginais l'être.

Nancy Contois

Very good service, hardly no wait time, really good service

Jean Dover

You need to do right to the guy you damaged the rocker panels. I have seen the pictures on Facebook and it is clear as day that it is hoist damage. I have worked in the industry and this particular damage was done by lifting the car in the non designated "lift points" using a 2 arm car hoist. There is no way its done otherwise as they claim. A brand new car like that doesn't have to go to a non VW garage unless its being modded with aftermarket parts. Judging on how the car looks; It has nothing modded. I for one advise people not to bring their car to Outaouais VW for servicing or even buy from them. They will screw you in the end. Buy elsewhere and have it serviced by trained technicians. Not like the morons here! Again; Renaud Plourde; do the right thing by fixing your mistakes instead of hiding like the coward you are!

M. Lacourse

The service is a lot better than before. Not perfect but you see that your car is in good hands. Especially for every 15000km services, it is really what saves your car on the long run.

Shelby Bilodeau

(Translated) Super good service Thanks to Émilie and Gregory !!! (Original) Super bon service Merci à Émilie et Gregory !!!

Sylvain Benoit

(Translated) 5 stars for EV charging. (Original) 5 étoiles pour la recharge de VE.

Julien Ouellet

(Translated) Worst after sales service that I have ever seen, receptionist very unprofessional and completely incompetent, total incompetence at the service, they have no idea what he's talking or telling you anything and if it does not make sense or his skidding out of their skills, they transfer you to the manager ..., manager not able to manage his team and to assume their own mistake ... worse decision for life to have buy the ... could ever !! not even for a good sense ti !!! (Original) Pire service après vente que j'ai jamais vu, réceptionniste très peu professionnel et complètement incompétente, incompétence total au service, ils n'ont aucune idée de ce qu'il parle ou te dise n'importe quoi et si sa fait pas de sens ou sa dérape hors de leur compétences, ils te transfère au gérant..., gérant pas capable de gérer son équipe et d'assumer leurs propres erreur... pire décision à vie d'avoir acheter la... pu jamais!! même pas pour un ti sens bon!!!

Suzie Beaulne

Excellent service

Claude Cantin

Thanks to the VWO team for getting us into our new ride! It's a beauty! Merci ;-)

Guy Tasse

If I could give them a lower star I would ,I own a Touareg and tried calling all morning for the service department. I was disconnected a number of times. I drove there instead so I could talk to them in person. This has now turned into hours. It should have been a 5 minute phone call. There is a major warranty issues and they can not look at it until April 17.

karim kamar

(Translated) Very good service from Eldar and the VWO team. (Original) Très bon service de la part d’Eldar et de l’équipe de VWO.

Charles Chicoine

(Translated) Worse purchase experience for life. Worse service after sale. A beautiful gang of incompetent, do not understand the simple concept of appointments. Will lie to you and make you wait. Avoid yourself a nightmare and go buy elsewhere! (Original) Pire expérience d'achat a vie. Pire service apres vente. Une belle gang d'incompétent, ne comprennent pas le simple concept de rendez-vous. Vont vous mentir et vous faire attendre. Eviter vous un cauchemar et aller acheter ailleur!

Joe McCaffrey

Great sales team. Especially the delivery person. He went out of his way to set up my phone to a Toyota, when he is a Volkswagen person. Only sorry that I forgot his name.

Josee Lusignan

Everyone here is very friendly and helpful. Derrick Francoeur worked with me to get me an excellent trade value for my truck, and then also worked hard to get me extra value for my new lease. He's the kind of sales person who's in it for the right reasons -- because he loves cars and people. No pressure here, just great service!

Mike F

Went there on a saturday 2 months ago to potentially buy 2 cars, they were supposed to call me back the next monday... I’m still waiting for that call, though I’ve bought those 2 cars somewhere else since then. At places were they cared about actually calling people back. Great customer service guys !

Marie-Josee Angers

(Translated) Wowww! Great service! Ivan in sales and Emilie in finance were so remarkable. What good comments. I really recommend them to you! (Original) Wowww ! Super service ! Ivan à la vente et Émilie en finance étaient tellement remarquable. Que de bons commentaires. Je vous les recommande vraiment !

Teresa Mersereau

My experience with service department has been very good. Issue for me starts at reception. I had to make 5 phone calls before I got anyone to get back to me for proof of purchase on the VW settlement. And oh yea, within 2 months of the public revelation of the emissions cheating fiasco, (Nov.2016) a sales person called me to see if I was interested in coming in to come in a for a trade for a 2017 vehicle. Are you kidding me?! Dealership has fallen short of customer service regarding the emissions issue. No updates, communications, nothing. Other dealerships have done a much better job.VW Outaouais smarten up!!!

Jessica Gauthier

(Translated) Super experience !!! ... We chose 2 vehicles from Volkswagen Outaouais and do business with Jean-Francois Racine, a man who listens to your expectations and willing to give his best to find an agreement to our advantage! This man is not a car salesman, he is a consultant ???? The team of this dealer is super pleasant and very warm, nothing better personally ???? (Original) Super expérience !!!... Nous avons choisi 2 véhicules chez Volkswagen de l'Outaouais et fait affaire avec Jean-François Racine, un homme à l'écoute de vos attentes et près a donner tout son possible pour trouver une entente à notre avantage ! Cet homme n'est pas un vendeur d'automobiles, il est un conseiller ???? L'équipe de ce concessionnaire est hyper plaisant et très chaleureux, rien de mieux personellement ????

Pierre Hall

(Translated) Terrible customer service. Gave me $ 3000 less for my exchange, never wanted to move a crumb even if I had a written offer from another Volkswagen garage. The service lost my key, and wanted to charge me for another. Then they charged me for an 'inspection' when everything was on the guarantee. Go anywhere but not at Volkswagen Outaouais. Atrocious. (Original) Service à la clientèle affreux. Me donnait 3000$ de moins pour mon échange, n'ont jamais voulu bouger d'une miette même si j'avais une offre écrite d'un autre garage Volkswagen. Le service a perdu ma clé, et voulait me charger pour une autre. Ensuite ils m'ont charger pour une 'inspection' quand toute était sur la garantie. Allez n'importe où mais pas chez Volkswagen de l'Outaouais. Atroce.

Sarah Bissonnette

(Translated) I had the chance to buy my first vehicle from VW Outaouais and I have nothing but good reviews for them! From the start of the transaction with the used vehicle seller Ivan, until the finalization of the transaction with the Director of Finance; Emilie. She makes you feel confident as a friend which makes the process much more enjoyable while being reassuring. Everything was fast and efficient! I am starting this dealership again. Thanks again to the VW Outaouais team! :) (Original) J’ai eu la chance d’acheter mon premier véhicule chez VW Outaouais et je n’ai que des bons commentaires à leur égard! Du début de la transaction avec le vendeur de véhicule d’occasion Ivan, jusqu’à la finalisation de la transaction avec la Directrice des finances ; Émilie. Elle vous fait sentir en confiance comme une amie ce qui rend le processus beaucoup plus plaisant tout en étant sécurisant. Tout a été rapide et efficace! Je recommence ce concessionnaire a tous. Merci encore à l’équipe du VW Outaouais ! :)

RussianBot [Lvl 9001]

It's all smiles and courtesy when buying a car. After that don't really care about you. Sales is only good if you can speak to the manager but service department is to be avoided. First of all they never answer the phone. That Emerick guy (don't know about others) is always trying to sell you useless services and one time even tried to put it on the bill without telling me! I understand selling services is how they get paid but I don't appreciate it when they think you are an ignorant. If you need maintenance, do yourself a favor and find an independant shop or a better dealer to do it even if you have a brand new car. They will tell you you could have warranty issues but that is not true as long as you use oil and parts recommended by Volkswagen.

TOXI GIN

Badly Managed worst experience ever

kevin langlois

They offer amazing service and client care! They really do their best to sell you the car you want/need and do everything to make sure you’re happy. Bought a new golf for my girlfriend here and we had a great experience dealing with the sales department. I have also done my routine maintenance here and the experience is just as good! Hands down the most honest dealership I’ve ever been to! Big thanks to Ludovic, Emilie and Amine, they all have a deep passion for cars and it shows. They were also extremely helpful with our unique situation! You all make a Great team!

André Barsalou

(Translated) Wow ... what a beautiful and good experience !! The staff are fantastic, the location is very clean, the vehicles are top notch, we are now part of the VW family !!! Thank you Jean-François and Émilie !!! (Original) Wow... quelle belle et bonne expérience !! Le personnel est fantastique, l'emplacement est très propre, les véhicules sont de qualité supérieure, nous sommes maintenant membres de la famille VW!!! Merci Jean-François et Émilie!!!

Alex

(Translated) It’s hard to imagine a worse after-sales service than that received at Volkswagen de l'Outaouais. The purchase of my vehicle was a series of frustrations, disappointments and a huge waste of time. Stay away if you want to deal with professional and knowledgeable people. Personally, I strongly recommend that you do business with another Volkswagen dealer. It's unfortunate that they give a company a bad name that makes great cars. (Original) C’est difficile d’imaginer un pire service après vente que celui reçus chez Volkswagen de l’Outaouais. L’achat de mon véhicule a été une série de frustrations, déceptions ainsi qu’une immense perte de temps. Tenez-vous a l’écart si vous voulez faire affaire avec des gens professionnel et compétents. Personnellement je vous recommande fortement de faire affaire chez un autre concessionnaire Volkswagen. C’est malheureux qu’ils donnent une mauvaise réputation a une compagnie qui fabrique de très bonne voitures.

Aziz A

(Translated) Very well... (Original) Très bien...

Marianne Sioui-daoust

Had To wait an hour before my car was taken in the garage, was on time at my appointment, but THEY are always late. Bad service at the garage. Only way To get decent service is to complaint. For oil change they need your car for the full day( which takes tops 40 mins To do) and charge 3x the price. Do not go there for fix ups on your car, go to any ottawa vw dealership

Christopher Kusins

My wife and I had a really positive experience buying a car from Mark and Emilie. We didn't have time to get the full tour of our car from Sarah but she was really friendly and helpful. No surprises everything went very smoothly. Very happy with our new car so far!!

Damien Viala

Very bad service, never return your calls, did not help me at all with warranty. Had to go to another dealership for warrantied repairs. They're useless.

VW Fan 1982

Horrible sales and service experience.

Sergio Tso

Nicely attended.