Reviews of Tony Graham Lexus (Car Concessionaire)

Ronald Hon

I found a scratch on the rear bumper after the service. It's the 1st scratch in 4 years since I owned this car.

Sarah D

The entire purchase experience from start to finish was seamless. Every effort was made to accommodate and inform me through out the entire process. Sales consultant Dwayne went out of his way to secure the vehicle with my preferred specifications from out of town. This allowed me to obtain the vehicle within weeks instead of months waiting for a factory order. Delivery day was thorough and once again seamless. Personal touches such as assisting with the transferring of my belongings to the new vehicle, downloading the Lexus app, connecting my phone and explaining all the vehicle features were made. Special thanks to Dwayne and Tan for an awesome sales experience, Shirley for a smooth financial transaction, Sheila for a pleasant greeting and Brad for a great first service visit. An exciting new vehicle purchase was made all the more better by your collective efforts, thank you!

Daniel Cernea

I am a client of Tony Graham Lexus since 2015, always happy to return for the scheduled maintenance and any adjustments needed as they have very good service.

WYATT WANG

Had a very frustrating experience in this dealership. They gave me a perfunctory inspection and told everything was okay and refused to to do further inspection even I was so concerned about my engine. After leaving, I am still very worried about whether there are potential damage in my engine. I immediately went to another Lexus dealer in the east (emergency check, no appointment). They were very friendly and professional to help me, spent the whole morning inspect and solving my problems. In contrast, the way Tony grham treats Lexus users is very disappointing. I had doubts about Lexus's after-sales service. Now I am very glad that I did not choose Tony grham to buy my lexus. I will not choose to come here again in the future to maintain my car or buy a new car.

Dungtien Do

Good service.

Cyndi Fung

Love Tony Graham Lexus. Great people, great service, super helpful. Definitely recommend.

Liz Paproski

I recently had my winter tires put on by the very efficient and courteous staff at the service department. I would recommend Tony Graham Lexus service department at every turn and I look forward to doing more business with this establishment and organization. Regards, Liz Paproski My recent vehicle purchase with Tony Graham Lexus was amazing. The Sales Consultant Thanh Trinh explained every step with detail. He was very thorough and made my experience flawless. I would purchase new and previously owned vehicles from this dealer and through Thanh again in the future. Kind Regards, Liz

bangqi yu

The service I received for the first time made me feel : Professional 、responsible and satisfying customers. Highly recommend to everyone!

Michael za

Scotty Kilmer told me to buy a rx 350 here

hank leclair

Hank LeClair reviewed Tony Graham Lexus — 5 star 48 mins · Picked up our new Atomic Silver 2018 Lexus RX350 on March 21, 2018, this being our 6th Lexus in 8 years. It must be something we like about the car and the people they employ. My car purchase deliberations were completed in early March with Maurice Blum. He was also present on delivery day along with Jamie Bird who completed the final paperwork. She also set up our radio favourites along with our cell phone connection. What more could we ask for.

Dwight Delahunt

It was a pleasure working with Tony Graham Lexus. Service was excellent and I would not hesitate to recommend them. Dwight Delahunt

Craig Pakkala

My wife and I had an amazing experience with buying a Lexus convertible this week. Kevin Wayland was knowlegeable and made our whole experience with Tony Graham Lexus very enjoyable. Thanks for the great service and amazing car.

Sarah Grand

If you want to be treated like royalty and get the best deal on a Lexus in town, then do yourself a favour and go see Thanh. Super knowledgeable and made the whole experience quick, fun and easy.

Richard Salonga

What can I say. When we decided to look for a car we would never think that it would lead us to Lexus. But, we always talk about experiences and service as a community, Tony Graham Lexus blew our expectations completely away. From walking into the showroom we immediately felt like family. Tan Vo helped us through this wonderful experience. It made this experience amazing. We felt like family and now we are part of the Lexus family. If you are looking to buy a car, give Tan a call, he is fair and honest and he will take amazing care of you I am sure.

mike webster

Effective covid protocols in place... professional and courteous service...no surprises and a complimentary vehicle wash and interior touch up.

Andrew Latour

Very friendly and nice staff. Excellent car that I tested.

Kpmm Supervision

Lexus has a unique way to service customers. When i go there is just a amazing experience and i trust my Lexus to them and i get the service expected and beyond.

razimun

I had been to Tony Graham Lexus for 4 times for various recall reason of my RX 350. every time they surprise me with their extraordinary services. Apart from the needed work every time I asked them for extra touch up works and they nicely have done them without any question. Every time they leave my car clean outside as well as inside. Very much pleased with their work and humble services.

Rodolfo Napoles

First service experience was great. I was contacted to schedule the service appointment and offered a loaner. The car was ready on time and the requested customizations completed. Top of the class loaner was provided.

Mary Hurst

We recently purchased a 2019 Lexus RX 450 hybrid through Tony Graham Lexus. The original listing was on AutoTrader. Dwayne Neilson, Sales Representative responded right away to our first email, answered our questions promptly and sent all the relevant information on the vehicle history such as Car Fax, service records and package details. Everything was done virtually as we live in Callander, which is about four hours away from the dealership. Arrangements were made for a friend in Manotick to test drive the vehicle for us. And to top it all off, Dwayne offered to meet us half way in Petawawa, when the deal was completed, to deliver the vehicle and take our 2009 Lexus RX 350 as a trade in. At all times we were very impressed with Dwayne’s professionalism and friendly approach to ensuring we were satisfied with our choice and making the whole process easy and straightforward. We would not hesitate to recommend this dealership and Dwayne in particular. When times return to normal and we can safely visit our friends in the Ottawa area, we will certainly plan on visiting the dealership in person to reconnect with Dwayne.

Trefor Nodwell

I am always happy with my interactions at TGL. From reception and sales right through all members of the service and parts departments. But on this occasion I have to single out Chris Carey, service manager. This Spring I misplaced a small but important part for one of my accessories. The Lexus Canada website couldn’t help me and the part, it seems didn’t exist in any catalogue. Chris took it upon himself to solve the issue. He reached out across North America. Got the specs on the part and ultimately, got me a replacement (and a spare)! All in time for my Valet Spring tire change. Simply impressive. Thanks everyone and thank you Chris!

Farid Faizi

Great customer service, great communication. Keep it up guys.

Louis Boulet

Tony Graham dealership review of experience buying a Lexus through Tan Vo I would like to take a moment to share with you my most pleasant experience with Tan Vo, Sales Consultant with Tony Graham Lexus in West Hunt Club in Nepean. This was one of the best experiences for me giving how emotional and stressful buying a luxury car can be. He was amazing and made the process really smooth. He went above and beyond for me and tried to help as much as possible. He really knew his stuff, makes and models and what was in his inventory for me to see and test drive. He wasn’t pushy but very helpful and accommodating. Tan was a very good listener. He was very friendly and quickly established a rapport with me. Tan is very comfortable with technology and you could tell he was someone who is committed to client satisfaction. He also relates well with his co-workers and especially the Shirley the main leasing agent who was instrumental and helpful in the leasing process. This was the easiest dealership I have worked with. He was efficient but also made sure that everything was covered at the best price in town. I was looking at many Lexus dealerships around the province of Ontario and Quebec and his prices were more than competitive and very attractive during this pandemic. He was able to find me a vehicle that suited my needs on his lot for my consideration. His friendliness and professionalism were something that really stood out for me. He is a great asset to Tony Graham Lexus. I highly recommend that you experience this sales buying process or Leasing with him and his dealership Tony Graham Lexus in West Hunt Club in Nepean. I will recommend him to my family and friends as well. I wish him luck in his future with the dealership. Sincerely Louis Boulet Proud Leaser of a 2021 Lexus RX 350

Brigitte Prevost

Excellent service as usual! They are the best!

Chris Milosek

I had a great service experience with Derek, Matt & Chris. My vehicle, a Land Cruiser, had a very out of the ordinary service issue which they worked to resolve to completion. It did take extra effort coordinating with outside technical assistance. Thank you guys. I appreciate it.

Brenda Toonders

More expensive than expected.

Daniel Chen

I had the worse sales experience here out of all the car dealerships in Ottawa. The sales rep was completely disrespectful throughout my time there, please let me elaborate: I went in to test drive and get a quote an IS 350. From the get go they condescendingly asked if I had my G license, while they held the photo-copy my drivers' license in their hand (this is required for test drives at all dealerships), which I reminded them of. They then pointed out the fact that there is the 5k or so liability for the car, which I thought was normal but a bit weird they brought that up. Then asked if I was a student, which I was I was working for many years now. Felt a little weird to be questioned liked this since it wasn't my experience elsewhere ok I was ok with it. When I was test driving the car, I noticed that the car had a rumbling sensation when making sharp turns in/out the dealership lot. When I told them about it, they accused me of damaged the car and demanded I tell them where I drove it. I told them I it wasn't during to ride, but was noticed in the parking lot as I had only used main roads in the area (Hunt Club, PoW, Fallowfield, Woodroffe). They then said I must be imagining it (After test driving multiple cars that day, I don't think so). When I asked for the finance quote they printed it out for me but when asking for the lease quote printed out as well, they told me no dealerships do print both lease and finance quotes (after visiting multiple, I KNOW they do) and asked me if I was wasting their time by asking for this. Worst part is, when I said no they actually do provide both, the rep demanded I show them where I had been to that provided both finance and lease options (had been to Otto's BMW and Star Motors) and asked me to show them the physical quote and said once again they did not want to waste their time. At that point, I realized I was wasting MY time with this rep and he would not be able to get over the fact that I am trying to buy a car for real and said thank you and walked out to the front desk and asked for another rep to work with because I liked the power on the car! I should note that the new rep was professional and to the point which I managed receive to both the finance and lease quotes without any issues as expected. So, I have hope that this is not representative of the service of the whole dealership. However this experience was honestly very troubling and uncomfortable for me and at least I myself would be avoiding this dealership for my purchase. To the first sales rep: Please use your time to learn about the fact that the IS 350 is 6cyl (they did not know this) rather than asking me to show you the physical quote I got for my m340i earlier that day. Please get over the fact that people in their late 20s can afford/would want a Lexus. I have never been treated like this even at any of the other luxury car dealers in Ottawa!!

Polish Nail Bar

I recently purchased a Lexus from here. The service was excellent and I am extremely happy. There is absolutely nothing they could have done better, everything was perfect. I highly recommend them to anyone.

Janice Pons

I would highly recommend Tony Graham Lexus to anyone looking for a new vehicle. The entire experience - vehicle selection, sales and delivery - was excellent!

Kevin Kratz

A friend of mine who services their vehicle here (won't post themselves for fear of retribution-this dealer is clearly not shy of looking people up!) is repeatedly pressured to perform unnecessary maintenance work when they bring their car in. Disappointing to see such a willingness to take advantage of customers and definitely something I'll keep in mind when next in the market.

christina he

Very great experience of buying a new car, good place, good staff... And I have to say the Lexus SUV is really cool. I think I gonna be the royal customer to this brand.

Hicham Mourad

What a great experience! This is a great dealership and the people are very professional and friendly. If you're in the market for a great vehicle please consider this dealership. I would recommend dealing with Maurice Blum. He's the sales rep I've dealt with now on three different occasions, and all have been great experiences; super guy to deal with! Cheers!

Carlos Rios

I recently purchased a used car at Tony Graham Lexus and the experience was nothing short of excellent. From sales to service, the staff provides the best customer service. I highly recommend Tony Graham Lexus.

Anna Kim

I had my battery die on Monday night. I thought it was a warranty issue and asked to have an appointment to check my battery. I was told by the service staff at 7:30 a.m., Brad, to call Sharkey's towing which I found out later works in Stittsville. Therefore, 2 hours later, I was finally able to get my battery boosted and drove into the dealership. When I got there, Brad rushed me into signing something which had 2 pages of items. I was rushed and stressed out from waiting for the tow truck all morning. He said that they would do a service on my car and didn't explain all of the details. I signed the first page and told him that I didn't need an oil change, turns out that I did (after going to another service centre). He didn't give me a chance to read the 2nd page, which I DIDN'T sign. I got a call later from Brad to have a few extra items fixed which the prices were way too expensive. I told him I'd think about it and left a vm later to say I didn't want those things done. I spoke with Maggie who I relayed that I didn't want the new items and then she asked me if I still wanted the preapproved items done still, which she didn't list out for me. I said yes. I came to pick up my car and got a whopping $810 bill! I was shocked and when I said that I didn't sign the second page, she told me that I didn't need to sign it, only the 1st page. I don't know much about cars and yes I'm sure my ignorance was obvious. I'm very disappointed by how I was swindled into getting my transmission fluid replace for $151. I don't think I'll be coming back to get servicing here again as they seem to take advantageous of people who are stressed and rushed and it doesn't seem like a very transparent process of what is going to be done to your car and how much it'll cost.

Gianni Caravaggio

Service was excellent. The saleswoman listened to us and our needs and offered many choices. She was very friendly and helpful. Even after purchasing the vehicle she was extremely helpful which is very rare.I would highly recommend purchasing a vehicle at Tony Graham Lexus

Tuan Trinh

Excellent service. Could not ask for more!

Jennifer Holly

What a terrific experience. I’ve owned Toyota’s my whole life and I never imagined that I could ever enjoy a Lexus. Dwayne Neilson truly treated us like family and helped us understand all the options available to us so....we could make the right decision for our family. Thank you Dwayne and the Lexus team for making this dream come true!

Micheal The Designer's Wflowers

I've just collaborated Wflowers, Micheal The Designer with Lexus providing roses on Tuesdays and Thursdays. :) David and the entire staff are so professional and very nice. Smiles a cross the board when you walk in very curtious. I drive a Dodge Journey for my business but hopefully someday I drive a Lexus to deliver my flowers there. Micheal The Designer Wflowers. Great place. Check them out.

Anand Rohit

Tony Graham Lexus is amazing dealership. The staff is very welcoming, knowledgeable and understands your requirements. My experience at other luxury car dealerships in Ottawa was not very pleasant but this dealership is different. I would highly recommend them.

Gary Locke

Always wanted a Lexus and walked into a tent sale in April and drove out with a 2010 RX450 with approx 38K on it. The sales rep David Tran and the sales manager Bill McCallister we're super to deal with treated us like, as they refer to their customers as real GUESTS, have never encountered this anywhere before. I would recommend Tony Graham Lexus anytime and I will be back, by the way my first oil change was a dream, treated very professionally and the icing on the cake was the loaner during the service period and guess what that was? Thanks to a great team. Service is always what I expect it to be

Carolyn Denyer

Just picked up my car, and I could not have asked for better service. The whole experience was stress free, and everyone was very helpful all along the way. Gabriella was the "handover" person and she did a great job of getting me set up in the RC so that I was equipped to do nothing but zip around for the rest of the day!

H H

Once again, Tony Graham Lexus has surpassed our expectations with our latest purchase. The team (David Tran, Thanh Trinh & Jim Hum) provided exceptional service during and after our most recent purchase. It is a pleasure to work with David Tran, Thanh Trinh & Jim Hum as they made the purchasing process straightforward. They have outstanding people skills and are pleasant to deal with. Their years of experience shows as they gave us many tips and advice during the whole process. We have known David Tran for several years now. David is an exceptional person with high integrity. David has a Customer first Approach. Likewise, are Thanh and Jim. Thanh was always in contact, giving us advice and guidance during the whole process. He has deep knowledge of the entire Lexus lineup. Jim was very helpful in showing us the features of the new vehicle. During delivery, he diligently took us through the new vehicle to ensure we were comfortable with using the new vehicle and followed up with us. We have been with Tony Graham for over 20 years and their Sales and Maintenance Department have consistently delivered. Whenever we are in the market for a vehicle, we don't look elsewhere. We simply contact Tony Graham Dealership and they take care of us. We truly do feel part of the Tony Graham Family.

Grant Wyand

Great experience with Tony Graham Lexus. Purchased my vehicle over the internet with them. David was excellent to deal with. Would highly recommend.

Sarah Luce

Always had great, timely service. Polite, respectful and kind staff.

Cynthia Schoppmann

Great experience with the service department. Very courteous and quick turn around.

Steve Eardley

I recently purchased a used Lexus CT200h for Tony Graham Lexus. The Sales Associate that worked with me is named Yan Ma. She was awesome to work with, from the appointment to take a test drive Yan had the car ready out front and warmed up for me when I had made contact requesting a test drive. After I had purchased the car we forgot the cargo cover due to the winter tires being in the back. Yan went out of her way to deliver this to my home, awesome service. The Finance Associate Mohamad Sakka worked very hard for me, obtaining the best rate possible and along with Yan, stayed in contact with me during the purchase to the closing of the vehicle purchase. When the automobile was delivered to me the vehicle delivery specialist even took time to review the vehicle options with me, even pairing my blootooth devices...exceptional service. I am very pleased with the staff at Tony Graham Lexus, welcoming me to the Lexus family and working hard for my business. Steven Eardley

Hazela Wainberg

You're the best!

Paul Reinholz

Dealing with the guys at Tony Graham Lexus was an awesome experience! Thanh was helpful and made the process of getting through the paperwork fast and painless - all the better to get me in my new car faster! I'd definitely recommend anyone looking for a new car to see the guys at TG Lexus and let them get you in a car you'll love!! I'll be back for my next one for sure!

Stéphane Labrecque

We had a nice and awesome experience with Lexus at Tony Graham. Dwayne Neilson did a great job to put us in confidence. I did not put pressure on us. He forced us to have a second test drive just to make sure it was the car we need. He also gave us THE last price we want. He didn't go back and forth to his sales manager wich is very convenient for a buyer. The car was mint. Tks again

Wally Mullin

My wife and I have been buying Lexus vehicles since 1998. We keep coming back to Tony Graham and more specifically to Carl Floren, our salesperson, because the cars are flawless and also because of the professional and courteous service. Carl is very knowledgeable, and friendly and makes buying a car a totally pleasant experience.

Nhi- Bich Ngo

It is my first working day at Tony Graham Lexus on Hunt Club rd

Dana Price

My husband and I had a great experience purchasing a vehicle at Tony Graham. The staff was lovely, we were well attended to and looked after, and never felt undue pressure to buy a vehicle. Maurice took time to answer all of our questions and has checked up on us since our purchase a few weeks ago. We are excited to be a new member of the Lexus family and hope to remain with them for years to come.

D B

Purchased a IIS 250 2 weeks ago and must say love the car so far. But what is worth mentioning more was that I was treated exceptionally well by both the manager and the sales agent. Special thanks to Neil and Tanh. It was a pleasure doing business with you..

Tam-Thanh Ngo

Nice place to visit, clean, organize, always greetings customers and follows all government rules to protect customers and socialize distancing they have all types of Lexus vehicles at Tony Graham on Hunt club rd

Hassan Gawad

Chris, Derek and Brad are always knowledgable and helpful. Great service.

Saeid Golshaeian

We purchased our first Lexus for my wife in April and what an amazing experience it has been. From discussing the needs to test driving and all the way to service appointments, our experience has been impeccable! We worked with Maurice Blum and he really changed my perspective in car shopping. Very friendly, polite and knowledgeable. He was so honest and transparent that I initially I could not believe him. Ever since I have recommended two family members to him and they both had the same great experience as mine. I know where I am getting my next car and I sure am not going back to the luxury dealer right across them on the road!

Ahmed El Derini

Travis, sales rep was very curtous and knowledgeable. I like the place.

Sandra B

My mom bought a pre-owned car today. As a repeat customer, our sales rep gave us a fair deal right off the bat. No haggling required ;) Service was great and help setting up the technology in the car meant that she could drive away with everything working right from the start. Thank you, another happy customer ????

Yuan Gu

Since we did not drive the vehicle too much during this pandemic, we were allowed to reschedule the regular maintenance for a couple of times. From early notifications, booking adjustment and service qualities at the shop received (including a temporary car rental during service time) are excellent experiences. I am very happy being a customer of Tony Graham Lexus.

Ben Cork

Amazing service at Tony Grahams Lexus location! After our amazing experience with sales we went back for service and parts, couldn't be happier!

Jolan Cadieux-Langevin

My girlfriend was in an accident and learned the car may be a total loss/written off. In preparation, we were shopping around for a new vehicle. We decided to go to Tony Graham Lexus to test drive an IS 350. We were really disappointed with the salesman we had. He was aggressive, which is fine to a point, but he told us time and time again things that were not true. "I will give you the best price without having to negotiate, the end of the month does not matter, it does not matter about numbers, and I can have the car ready for you on Monday" (this was a Wednesday and the following Monday was a holiday and the car I wanted was only available in Toronto). Keep in mind, I do understand there are different sales tactics/styles. The main reason we were not satisfied with the service was he misled us and in turn broke our trust. When we sat down to discuss payment options he only suggested a lease and his offer was MSRP. When we asked where this "best price was" he said we only get the best price when we come back and were ready to buy. The salesman never even offered us a different option (IS 300 vs IS 350). He was absolutely not helpful and was putting pressure on us. The second time we went there he was again not giving us his "best price", he was not answering our questions adequately and kept tip toeing around. It was only when we made it clear he was not being helpful did he give us a better quote. In the end, we left the dealership upset mainly due to the service and how we felt we did not develop a relationship or trust with the salesman because we did not feel he was helping us. Immediately after, my girlfriend called Bel Air Lexus and arranged a meeting. The salesman arranged for us to be met at the door and the service was excellent and we ended up signing because the service we received was outstanding. Perhaps it is an isolated event at Tony Graham Lexus, however, because of this, I would absolutely not recommend Tony Graham and I would definitely recommend Bel-Air.

Nuno Sousa

I have been a loyal customer for nearly 10 years Great service, great cars. David has been my sales associate and is always available to assist ! Awsome place!

David Quaile

Great service. Do what they say they will do and no surprises! Plus my car is always sparkling clean and beautifully detailed when I pick it up!

Sylvia D

Not a Lexus but bought an awesome convertible they received on a trade-in. Dwayne was awesome in getting me the deal I wanted and making sure everything went smoothly. Reception and garage staff were always friendly and helpful. Thank you for making my experience a good one. This is one happy girl.

Reza Rahmanian

It would have been nice if they would have given me a better deal but the car is lovely

Trevor Clark

Always had a great experience with the staff at TGL. I have and will continue to recommend them

Frank Volpi

Always get great service, free loaner car, and my car washed before turning over to me. Covid procedures are being followed.

Chuck Shabsove

Neil Donnelly and the whole team at Lexus were unbelievable! They converted my wife from a Mercedes customer to a Lexus customer. She loves her new 2018 RX-350, the attention to detail and the smart, sexy look is awesome. The service at Lexus is comparable to none. Thank you very much!

SS Chanel

I bought lease from them when it returns time one of there finical Meaner nan Suerly has so much attitude she look at the Costomer that she going to bite you beside her all staff so friendly and nice I think they will get more business if they ride of that lady way she talk so rude and very unprofessional. She treat Need some Costomer services course that how to smile and deal to Costomer so they can come back just because of her I am going to bel-air dealerships also she need to learn English her English so poor.

Lifestyle Blueprints Podcast

Hi there, Just wanted to give an honest opinion about one of the sales rep at the Tony Graham Lexus dealership. His name is Thanh and he really is unprofessional and disrespectful. Please avoid him at all cost. Witnessed first hand how unprofessional he was towards one of my family members when he was inquiring about a vehicle. It was honestly just a sad sight to see and something should be done about this sales rep. The sales manager can get back to as many reviews as they would like but just seeing reviews about how terrible the sales rep experiences has been since my personal experience. It just does not seem like things are changing internally at this dealership. Loyalty and politics is what drives these dealerships and companies in general. With that being said, stop replying to these reviews about bad sales rep experience and actually do something about it. To the ones looking to purchase a Lexus, find another dealership because this one is not it.

Peter Miller

Dealership was easy and pleasant to deal with. No pressure. While everyone would like more for their used car, I think the estimate on my trade-in was fair. The transaction was smooth, and the dealer delivered the car on time, with all the additions properly installed. Very pleased with the whole experience. Thank you Tony Graham Lexus.

Thuan Nguyen

I recently lease a car from Tony Graham. David Tran was my sales rep who really knows his cars. I really enjoyed talking with David when deciding among the various models and options. The purchase experience was quite pleasant. I did not feel pressure into signing anything. Overall, I am very happy with my decision. I'd definitely recommend this dealership to my friends and colleagues.

daniel fallon

Switched to Mercedes.. Went with my daughter for a Lexus repair. After we left I said I'm going back to Lexus with my next car buy. These folks know service. Bonus the cars don't need much service.

Jerome Pulcine

Wonderful to deal with. Great customer service.

Thivakar saravanamuthu

Great place nice people . i just bought a new car battery it was a great deal not the best warranty with 2 years replacement but its a lexus it'll out last walmart batteries i believe

Matthew Flannery

The representatives are extremely friendly and eager to help. The whole car buying experience was made easy by the dealer's flexibility and "no pressure" environment.

mahram mohammadali

I had much more expectation from a Luxury brand car. I took my NX 200t for the first service after 2000 km driving about a month ago. I had an issue with Torque Steer because my car pulls to the right side during a little hard acceleration which is really disturbing. Unfortunately, after an hour waiting the service department said that they can not do anything for it and the reason of this pulling is "bad design of front-wheel cars" which it does not make any sense for me while I have been driving front-wheel cars for almost 15 years. I have to add that my car was not washed properly as well. So, I am really disappointed with the service especially when it is my first time that I purchased a Lexus.

D W

Am home at parents’ for holidays, running errands. We called this morning and Maggie got us right in to assess tires. She personally took the tread measurements, explained considerations, had “a tech” take a confirmation look, and right then got the car in the bay for 4 new all-seasons. Very comfy while we waited, and upon request a salesperson went and got more half & half for our coffee. So pleased with the service and thoughtfulness. I hope your parents also get Maggie next time they go it!

Andrew T

My wife and I were thoroughly impressed with the timeliness and courtesy we experienced throughout our buying experience at Tony Graham Lexus. Tan Vo - Sales Consultant with Tony Graham Lexus in West Hunt Club in Nepean, what a great guy to deal with and as long as he is with Tony Graham Lexus, he has my future business, guaranteed! Shirley Cheung - Leasing & Financial Services Manager, was a pleasure to with for the purchasing process. Lastly, the front desk receptionist was stellar and set the tone for a welcoming environment upon entering the showroom. Cheers! Tony Graham Lexus!

Liz Pauley

Always amazing service here! They know how to take care of their customers.

Denys Shumakov

Just leased our Lexus NX 2020 from Tony Graham Lexus. Highly recommend Tan Vo - he made the whole process enjoyable for us. Every time we have a question, he immediately can be reached by text. Very professional!

Diane Plouffe

Excellent Customer Service!

Mark W

My first new car buying experience was here. I got a Sienna. Great pricing and great service. I worked with Pedro in sales and he was honest, responsive, and even threw in a Toyota mug from out of pocket to seal the deal. Thanks Pedro.

Sandra Pang

We had a wonderful experience with Thanh. He is very knowledgeable and customer focused. He took his time to understand our needs, preference and budget before recommending the RX350 to us. He gave us enough information before we made the decision to take the car. Also, there was no back and forth negotiations, which made the experience pleasant and quick. When we picked up the car, he explained the features of the car in details and offered assistance if needed. Shirley Cheung was also helpful in completing the paperwork. The entire process was positive. This is our second vehicle we purchased from Tony Graham. We would not hesitate to recommend Tranh and Tony Graham to our friends.

Tim Chang

By the time I arrive at my appointment time, it was already fixed and my Lexus was thoroughly cleaned

Brian Aiken

A great dealership. The service staff is courteous and keeps you informed. Very careful with COVID protocols.

Jude DSilva

I have always received friendly and great service from the front desk, service coordinators and Service Manager. Their technicians are knowledgeable, all service work and repairs on my ES350 have been completed with utmost service. Safe processes in place for clients during the pandemic. Thank You All at Tony Graham Lexus.

Michael Weeks

Your staff always makes me feel as if I am the most important client you have!

David rahy

Good service

Mario Gagliardi

Great customer service, fantastic team and a beautiful dealership. I Just recently purchased a car from Tony Graham Lexus and suffice to say, it was an excellent experience from start to finish. Each time I visited the dealership I was greeted promptly and treated with respect. A huge shoutout goes to the amazing team at TG: Thomas, Maurice, Steven and Jaime, each of whom made my buying experience an absolute pleasure. In particular I wanted to highlight Thomas. He is a stand-up guy, client-oriented, respectful and genuine; in all my discussions with Thomas I never felt pressured to buy in the moment, I always received honest advice about what vehicles best suited my personality and interests and I was treated like family every step of the way. Thomas ensured that my buying experience was easy and enjoyable; he took careful care to ensure my car was detailed exceptionally and was delivered to me flawless. I would not hesitate to reccomend Tony Graham Lexus to prospective buyers, friends and family; you will not be disappointed! Thank you all for making my buying experience enjoyable and memorable!

Margaret Wickett

Service here at Tony Graham is second to none. And that's the truth. !!! ????????????

Natasha Beyer

The staff is absolutely amazing. There was no preassure at all which is huge plus for me. They are knowledgeable and incredibly helpful. And the care given after sale is outstanding.

Al l

Service department was a pleasure to deal with. All very nice guys there, had an issue where the third party battery I brought in didn't fit like the associate at the other store stated it would. The service guys there were quick thinking, suggested the battery from another (very similar car) would probably fit; And it did! Saved me the troubles of having to wait for them to order it in. Thanks again!

Imad Didi

Great people A service i love tony Graham Lexus they are the best

Francine Toeg

Service at Tony Graham Lexus was excellent! Friendly and courteous service agents!

Tom Hicks

Great care and attention towards COVID concerns. Excellent customer care!

Laura Knowles

I am new to Lexus and I am very happy with my experience! Earlier this month I had a service appointment and winter tire package installation. Due to a miscommunication (which I’m positive was my fault) we discovered that my appointment did not include the tire installation. The service centre was extremely quick to rectify the situation - located the necessary items and parts and installed package within hours even though they had zero notice. I was just thrilled.

Mark Kovalsky

Back for service and as usual, the entire service department was excellent The vehicles themselves are the best - that is why I keep getting them. this is my 8th Lexus..........but it is the entire Tony Graham team that makes their customers feel like family and you can always count on them - true professionals

David Russel

I recently purchased a RX350 2017 Executive Package from Tony Graham Lexus and Yan Ma was my Sales representative. She had arranged test drive on both the RX350 Executive Package and F Sport Package and demonstrated me all the nice features on both SUVs which helped me in choosing the right SUV of my interests. Also Yan provided excellent customer service, well organized and the car was delivered on the scheduled time. I’m very happy with my purchase at Tony Graham Lexus.

Michel Maillet

A true pleasure dealing with Tony Graham Lexus. Taking care of their client base is an integral part of their maintenance program.

Darren Brown

Dwayne Neilson and David Tran were absolutely exceptional. Thank you guys, I love my RC350 F Sport.

Michael Halard

Aweosme cars and always great service from there mechanic staff members. Amazing cars aswell only needing regular maintenance oil, brakes, tires.

Patrick Farley

Great experience getting a car from Tony Graham Lexus. Our salesman Cody was very knowledgeable and down to earth. He didn't pressure us in making a decision on a specific day. He was also very quick to respond to us when we did have questions. Super happy with our new vehicle!!

Francesco Panuccio

Great experience every time I bring my Lexus for service!

Maja Zekic

I had a great experience in leasing my first vehicle through Tony Graham Lexus. My sales consultant was Tan Vo and he made the whole process very easy and positive. He was very knowledgable and answered all my questions. Tan did not pressure me to buy the vehicle the same day, he took the time to understand what i was looking for, which I was very appreciative of as a first time car buyer. The whole process from deciding on a vehicle, to picking it up was excellent! I'm loving my Lexus NX300! Thank you to Tan and the team at Tony Graham :).

Glenda Lechner

Friendly, competent and courteous service department, coupled with loaner cars, makes car maintenance as painless as possible. Customer service is obviously a high priority and much appreciated.

Anne E. Fleming

We dealt with Maurice who is the consummate professional! No pressure & very low key. The dealership looks & feels very professional. This is our first experience buying a Lexus. So far, so good. A nice touch in having a representative sit in the car & pair your phone & give you info on the features. Well done Jamie!

Mark Hynes

Service at Tony Graham Lexus in Ottawa was great yesterday! customer service was fast and friendly. I give them 5 stars!

Grant Malkoske

Excellent service. Professional, personal and on time.

Shirley Griffioen

We aren’t ready to purchase yet but we test drove a Lexus and Tram Ngo was great to chat with, and gave us great information without being pushy. Thanks

Risto Pirjola

Very professional and friendly service

Jordon Schneiderman

I just leased an IS300 from Tony Graham. The service at the dealership was top notch. Everyone that assisted me was friendly, knowledgeable and helpful. I would highly recommend buying or leasing a car from them!

Rajeev Nepal

Our Sales agent Yan was patient and respectful. Overall, had a wonderful experience. She was very prompt in getting back to me every time I emailed her. Thanks.

Jean-Pierre Mufuta Airforce1

Excellent service. Very professional.

seeu sun

I was decided to buy a car for myself at Lexus this place, but there is a male Asian dealer has a horrible attitude. When I said, I am interested in a car, and he starts to negotiate the price with me. I said could you show me the car first. He was like you don’t like the price that I give you why should I show you the car??? You don’t lose A potential customer. You lose your company's reputation. I will suggest my friends not go to this place.

tk limac

Service was good. On time and finished up quickly.

Derock 5150

Great experience buying our new car, David was great, never felt pressured in buying the car. Helped us find the car of our dreams. Thanks again for the great service.

Recording Secretary-Treasurer Local 4058

I recently had two of my vehicles in for service at your dealership and have to say that the customer service that I received from Brad Weber was absolutely outstanding. He was very courteous and friendly and his attention to detail is impeccable. Always kept me informed. I think that he is a valuable asset to your business and should be commended for his customer service skills. Daryl David

Andrew Ross

Excellent service from sales even though we did not buy a Lexus

mark Sullivan

Always prompt, always polite, always professional. I trust them.

G DS

Although a bit on the expensive side I find the the staff here are very friendly. I don't think the mechanics communicate well with the staff at the front desk because the information I got conflicted with what they actually changed in my vehicle. It is easy to drop off your vehicle and pick it up at this location and the valet who drives you to work is very very friendly.

Jignesh Mistry

Most amazing place to buy Lexus. One gets the best guest experience at this dealership. Very knowledgeable and caring staff providing an exceptional service.

Breanna Kenny

Had an excellent experience purchasing my car from Tony Graham Lexus. All of the staff were so kind and helpful. I will definitely go back in the future if/when I need my next car.

Bakul Bhowmik

Excellent

Dylan Joy

Overall experience after everything has been 5/5. I recently purchase a used vehicle from here. I was recommended a sales representative, Tan Vo. The same night that we were in contact with each other, he found the vehicle I was looking for! I went in for negotiations on the vehicle. Tan was very professional and went in knowing what he could offer me, didn’t try to start off screwing me over as other dealers have in the past (extra charges, no leeway whatsoever on tires/brakes, etc.). For the days to follow he met all my needs and was as professional as you’d expect from a Lexus dealership. Gave me recommendations on cleaning products and went as far as sending me everything I need to pick up to take care of my new purchase! Next person I was introduced to was Shirley Cheung, she called me promptly during a timeframe that I set. She was to be dealing with my finance % and setting up the money side of things for me. Let me start with, she is very good at her job. I only had one issues, I was recommended a undercoating (rust proofing) for my car and the rate was $700, this seemed high so I made a few calls and either I miss understood or it was $500 too high. Besides that, she got me an amazing % for a used vehicle (thank you). I had a couple visits after getting my car back regarding my tires. Each visit was quick and painless, tan took care of me every step of the way. I dropped it off so they could take a second reading of my treads because i was worried that they had less than 50% life left in them. Tan set me up with a loaner while they looked over my vehicle, no issues, no cost. I got my car back and they gave me the same answer, it has more then 50% life. I was then introduced to the service manager Chris Carey, he heard about my issue and ended up helping me out, got me some tires that were clearly in better condition (basically new). Answered all questions I had about the car and was very flexible with a time I could come by and drop off my car to get the tires changed. Gave me one of the tires that they changed because it was still good. The Lexus team from the moment you walk in, and every visit onwards is there help. It’s the little things they do that make the experience. Making sure that you are comfortable, satisfied during and after every visit. Thank you!

Kevin Kelly

My New Lexus IS300 AWD was scheduled for a first month/1000KM check-up. My appointment was on time. Staff were polite and informative. My car was returned not just washed on the outside, but they vacuumed the inside too. Big Thanks.

Gord Dempsey

Salesman Marc,was very accommodating and fair negotiation.

Lyle Fairbairn

This dealership was very prompt in correcting, without charge, my expressed concern about their having reinstalled the most marginal summer tire (I.e, with the least acceptable tread depth) in the front left wheel position. This change, significantly, will enable us to complete, comfortably, one more season with the current tires, after which we are considering replacing the vehicle.

David Robinson

After a full-service encounter 08 December (including new winter tires, on aluminum rims $$$), we were blindsided by a dead battery a month later. With Covid-19 we were driving less and hadn't noticed that the security light was "out". Of course the key-fob didn't work, so we resorted to using the mechanical key to enter the car. Not amused! We used most of that day, 08 January, with Lexus "roadside assistance" jump-start the car, and having Tony Graham Service installing a new battery. The complimentary carwash is appreciated, but at $250 plus the angst, and loss of our day, was less welcome. Regards; Dave

Brian Lonsdale

Excellent customer service Yan Ma my sales rep was very knowledgeable professional and not pushy I feel she worked hard to get me a great deal I would recommend her highly

S B

We are a repeat client of Tony Graham only because of Evan. He is such a positive ambassador for the dealership. Even though he doesn’t work in sales, he still goes out of his way to make sure we were satisfied customers. Our sales agent this time was Arthur. He is extremely professional, very responsive and took care of us from car selection to delivery without any issues. Thank you both and we will see you for our next lease upgrade.

J Singh

Incredible experience. Was provided a loaner car, customer service was great, and they did a great job with cleaning both the inside and outside of the vehicle.

Zihan Wang

This is a place that rings you the eternal concept of luxurious service. Make sure you talk to the best sales executive Cody Arbuckle. He’s a true Lexus man. You will be taken care of like a baby. You will love your Lexus and those Lexus people.

Sonja Beharry

Excellent service from Tan Vo in assisting with my recent purchase . Professional, courteous and patient with all of my questions and inquiries. Will definitely recommend to my friends and relatives. Thank you!

Josh Conway

Amazing customer service and very professional staff!

Steve Ferg

The experience of buying my first Lexus has been outstanding on many levels at Tony Graham Lexus. My experience started with sales associate Thanh Trinh who is extremely professional, understanding and patient. With his recommendation I decided on the RX 350 was which was coming in on a trade. The rest of the experience was also understanding involving sales consulting Yan Na and financial service officer Shirley Cheung. I found everyone so friendly and extremely helpful to any of my inquiries and needs. After driving the car for one day I noticed a slight pulsation in the brakes. The next day the service department without question fix the problem completely to my satisfaction, what a pleasant experience compared to past experiences with other service departments. I will be sharing my experience with friends and family and would totally recommend Tony Graham Lexus family for your needs. To express my thanks to the service department is week for great service with installing my summer tires. Did a great job and of course I received the car washed and nice and clean.

Rebecca Shields

Tony Graham Lexus rocks! Recently, I had my car in for a regular service and snow tire switch. Everything went as expected and as a bonus, they vacuumed the inside of my car! Normally they will wiped the dash area and wash the exterior but this went beyond the regular service. I was grateful and appreciative of their efforts. I will continue to be a loyal customer!

Monika Visvanatha

Amazing service! I had a small issue that needed fixing, but it was almost impossible to find the cause. They looked at every aspect until they could figure it out and all is well now. Thanks for the excellent service!

Sean MacDonald

Very nice people. They place was spotless and loved the bits of greenery they have in the dealership.

Lynne Milk

Our recent experience with David was absolutely five star. He was professional, made sure we were informed through evey step of our purchase and was sure to check in on us after we'd had our new car home for a while. We will definitely be returning when it's time for a new vehicle again.

Joe Martino

Picked up my new GS 350 F Sport today... usual great service provided by David Tran, and was shown all the features of my car by Jamie.... I would recommend to everyone to purchase a Lexus vehicle, great reliable cars, and exceptional service at Tony Graham on Hunt club. This is my 6th car I purchased from them and I love it

Nick Haitas

My new vehicle’s first inspection went well

Richard Don

Got a new RC 350, changed it from my 2014 IS 250. The IS was an amazing car but the RC is one step up the food chain. Had first class service from Thanh Trin, Shirley and the whole crew. The experience is how buying a car should be; quick, easy, and at a great price!

KARS

OMVIC (Ontario Motor Vehicle Industry Council) is the place to go to deal with this dishonest and deceitful dealership. We had an encounter with Salesman Marc Comeau. We negotiated all the terms of the deal over the phone for a 2015 Lexus RX350 F-Sport at around 1:00 pm on October 4th, after we reached an agreement, we scheduled an appointment to see the car at 4:30 pm on the same day. We then called the salesman to reschedule it a bit earlier at 3:00 pm. My father, who is a senior citizen, arrived on time at 3:00 pm and was surprised to find out that someone else was test driving the car. They made him wait until the other buyer is finished, and made him test drive the car as well. When the time came to initiate the purchase process, my father was told that the car has been sold. The salesman misinformed us about a potential buyer who is ahead of us. The salesman did not even ask us to put a deposit on the car, which we were willing to do to avoid this degrading situation. I have contacted OMVIC (Ontario Motor Vehicle Industry Council) and I have placed a formal complaint against this professional misconduct. Senior citizens deserve to be treated with dignity and respect and truthfulness, but apparently Tony Graham Lexus thinks otherwise.

Charles Osazuwa

I had a great experience working with Tan Vo to get a corporate deal for a 2021 Rx350 luxury edition. Tan is an excellent Sales professional who is committed to prove to customers that Tony Graham Lexus is "Committed to being the best dealership you have ever done business with!".

Om Mohapatra

Tony Graham got back to me about the delays in valet Service and cleaning of exterior / interior. Resolved!

Joan Sun

Just purchased a pre-owned Lexus with the help of Tan Vo. He was able to secure a used car with very low mileage for me and made the process efficient and easy. This pre-owned car looks and feels brand new. I am very pleased with it, even though I still miss my very smooth, quiet and elegant RX400h of 15 years, which was traded in and retired. I appreciate Tan's advice, service and exceedingly prompt communication.

Emad keryakos

Very professional dealership, you get VIP treatment every visit; they know and value the reliable brand they sell and maintain and they add more value to their cars; thanks to Cody and the rest of the team; they deserve their success. I recommend them and Certainly Lexus to every one.

NPS Agency

Very disappointed with my car and the service department. Make sure you check your bill closely before you leave. Also, if you're close to your warranty make sure you get your car in just before it is up, if you are just slightly over they won't help you. Won't be taking my car there anymore.

Mark

Brought my gx460 in for service , got the car back in good time and sparkling clean in and out. Excellent service.

fiona macleod

I am so happy with the service I received from Brad in the Service Department. He is always so helpful and knowledgeable. I usually drop my car off very early and Brad has everything organized and ready. I am always accommodated with a loaner which I appreciate very much. But of most importance is my most recent visit. I have been having some recurring issues with my tires and excessive noise. Brad went above and beyond in seeking out solutions and options for me and provided a reasonable option that worked and was cost effective for me , all which has ensured that I continue to enjoy my beautiful (and fast ) Lexus. PS. He also helped me sync my new phone to my car (Bonus!!!!) Thank you so much Brad and Tony Graham Lexus for the amazing service.

Duc Nguyen

David was very friendly, knowledgeable and efficient. He went out of his way to make sure we had the best experience with our purchase. And indeed we were very happy with our experience here, from staff to management and service. Definitely the place to go for your next Lexus.

Alin Panduru

I service two of my Lexus vehicles here and I've always been pleased with the service. Chris Carey and his team are all extremely excellent to deal with!

Louise COTÉ-LIMBOS

Great job and great service. Fast, friendly and courteous.

Sanjeev Chugh

Very good dealership, I have very good experience both with sales and service, very pleased with their service over the years.

Larry Belcourt

The Team at Tony Graham Lexus were friendly, professional and, in general, and pleasure to deal with. Maurice and Aya were very helpful in explaining the features of our vehicle. Overall a great experience.

John McCarthy

3 year old Lexus, had to bring it into Tony Graham because of a fowl smell coming from vents when I started it up. Ended up paying $225 for ac cleaning. Strange that I never had this type of trouble with any of my previous cars. I tried talking with managers but they wouldn’t cover the cost. They tried to tell me that I’m not doing enough km and the car is sitting idle. I have put 8,000km on it since March. Very disappointed with the customer service and the industry as a whole. Seems like nobody cares about repeat business anymore. Would have expected more form a luxury vehicle dealership.

Ajwad Karim

The service / sales people are great, my car went into get checked and they gave me a loaner over the weekend on short notice! Highly recommended!

Kenneth Dunkley

They provide the Lexus experience well. Great selection of vehicles. Staff provide exceptional service.

C W

I recently bought my second Lexus from David Tran. It has been a smooth and stress free experience as usual. I commend him on his quick response time and eye for detail.

Vinay Thatte

I have been Tony Graham customer for many years. Their sales, service and front desk staff are AMAZING. Excellent service overall. Keep up the great work.

Dale Bender

As usual, the service work arranged by Brad Webber was done in a professional and courteous manner. Brad went the extra mile in ensuring that work under warranty was completed on time. Excellent work!

Christine Bussieres

I have been a client since 1997 service is impeccable if not I would have been long gone!

Kurt Stone

Friendly staff, great pricing, exceptional customer service. Upon entering Tony Graham Lexus you'll feel right at home with their welcoming staff and professional salesmanship. Was a pleasure working with Dwayne and the rest of the staff and getting my new vehicle.

M Camp

Maurice Blum and the Lexus team provided excellent professional service in a relaxed atmosphere. I could not ask for a better experience in a circumstance I typically find stressful. Would not hesitate to purchase another vehicle at Tony Graham Lexus.

James Tran

Excellent experience in the service department, Brad addressed all my concerns in a very timely manner. Would definitely recommend to my friends

Don Zhao

I thought I selected 5 stars but only 4 showed up. My mistake. I took my car for repairs under warranty. The service staffs Brad and Chris are super nice and professional. It's been a great experience!

Vincent Pucci

In and out service very polite and was treated with 5 star service

Neil DONNELLY

Everyone from the service department to the sales department at Tony Graham Lexus do an amazing job. This is my 10th Lexus and everyone has been amazing!! Keep up the great work!!

Gabriel So

Super like the quality, reliability of this excellent built SUV. Advanced features and addons mean so much for my family's comfort and our safety. Great car indeed and very pleasant experienced with Maurice and Shirley. I would recommend to friends and family to check and experience for their great excellence service.

Beverley Graham

The staff at TGL were polite, pleasant and thorough as we have come to expect over the years. Brad in service very helpful and attentive.

Ranpreet Singh

My family and I had a wonderful experience with the team at Tony Graham Lexus. The sales consultant, Thanh, was absolutely wonderful. Thanh guided us through all our options and helped my family make the best possible decision, while keeping within our budget. I highly recommend this dealership!

John Lepore

Tony Graham Lexus provides a wonderful service experience. From the minute you call in to set an appointment, the process is designed with the customer in mind and team member you encounter has a smile and a good word. Derek Pierce has been my service advisor for several years now and he is an example of outstanding service, he is extremely friendly while maintaining professionalism and he is extremely trustworthy.

Juliette Hillock

Great service and friendly. Brad was excellent to deal with.

Farida Ben

Service department is A1! Excellent service and excellent communication. Thank you for your help

Steven D

Great experience purchasing my vehicle from Mr. Blum. He was very considerate of my time and needs!

Amanda Mooney

I purchased a new Lexus with Sales Consultant, Tan Vo. Even though I live north of Toronto, Tan secured the exact vehicle I was looking for and added to upgrades I wanted. He made my purchase exceedingly fast and easy. Thank you to Tan, GM Dimitri and the team at Tony Graham Lexus.

miro raczylo

I was informed that the control arm required replacement. I agreed to proceed and was subsequently advised that the part had to be ordered. I was charged for the part even though it was unavailable and there was no time provided for when it arrive. I have dealt with this dealership for 7 years and have never failed to pay my bill. The professionalism of the staff has decreased substantially in the past 4 years where the sole motivation is to generate profits as opposed to providing a customer centric experience as Lexus was once known for. While it would be more inconvenient, I will try the service department at BelAir.

Jonathan

I will definitely be coming back and servicing at Tony Graham Lexus. I brought my older ES300 in for a leak I noticed on my car. They were able to take me the same day and they even had the parts in stock to fix my car. I was so impressed with service I received as a first time customer.

aoun rizvi

Amazing service as always!! Thank you

Lee pony

Buying my UX from Tony Graham Lexus was a wonderful experience. Dwayne, Moe, and Jim were all very professional, and friendly. Dwayne truly treated us like family and helped us understand all the options available to us. The whole experience was stress free. Great service!

Adriana Taylor

Buying my new car from Tony Graham Lexus was a wonderful experience. I had no concerns when I left the dealership after signing my agreement, and I was reassured that if I did to simply reach out. Dwayne, Shirley, Jim and Moe were all very professional, and friendly. Dwayne went out of his way to ensure that I got what I needed and at a fair price. I wholeheartedly recommend purchasing a car from Tony Graham.

Maeghan McGaraughty

I had a really positive experience purchasing a car from Dwayne Neilson. Would definitely recommend.

Liz Yong

Always efficient service with a smile, from booking the service and its automated reminders, to the manager and service agents that greet you for your appointment, to the expert mechanic, and the friendly staff that wash my car and bring it out to me. Outstanding service....thank you.

Michael Butler

I live in Nova Scotia. I had a low tire pressure alert while in Ottawa and they took me in immediately and had me on my way in less than an hour. Lexus customer service is why I love my Lexus most no matter where you are in Canada! Thanks Derek.

SM Raider

Never thought I would say this about a car dealership, but there’s nothing that tops being part of the Lexus family at Tony Graham Lexus in Ottawa. It’s been more than 5 years since and each and every time I’m there has been a fantastic experience. Special thanks to David Tran and J-C Tessier! 5 stars all the way!!

Luigi Bastianelli

Excellent service thorough and accommodating

Hari Srivastava

I had great experience at the service at Tony Graham. Service manager was very understanding and sympathetic to my situation and helped me very promptly. They followed all COVID-19 regulations. Thanks for prompt and professional work.

Roger Cavanaugh

The usual great service; friendly and helpful staff.

tie Situ

Best possible service from Maggie and David from Tony Graham Lexus, had small bubbles from the tinted windows and immediately David booked me in and Maggie provided me a loaner and explain the process and time to have it repaired. Everything was explained and scheduled as planned :)

Robin Lau

Excellent friendly professional staff at the service department. That's why I'm a loyal Tony Graham Lexus customer for more than a decade.

Denise Cholette

Always had excellent service at Tony Graham Lexus for my 2002 Lexus ES300 since purchased in 2007. Friendly, helpful and experienced Team.

Richard

Service was great and fast. I did not expect that my flor mats will be washed during my appointment. I highly recommend this dealership to everyone. Once again great service!

Marc Dionne

I have had some rattle issues with my sunroof due to high pressure blower of a car wash. I took my car to Bel Air and the mechanic looked at and could not repair it. He sent me to the Toyota body shop on McArthur. There the manager quoted me over $1000 plus taxes no parts and my car would have to be in body shop for 5 business days which meant renting a car. I then took my car to TonyGraham Lexus on Hunt Club for wheel alignment and asked them to look at my sunroof. Well it took the mechanic to tightened something in my sunroof and my card drives like a top. It cost me 1 hour labour vs thousands of dollars. It was fast and I would like to thank Derick and Alex for taking care of my issues and the great technical skills of David the mechanic. I find with this dealership they have honesty integrity technical support team. Chris who overseas it all has a great team behind him. I would definitely recommend this dealership for service and buying a great car. Thanks Marc Dionne Ottawa

cher mon

Just visiting Lexus today. Very impressive by Travis who is really helpful and friendly. Although I just went to browse and got some information, he answers all my questions patiently and clearly.

Dara Legault

Always excellent service with an attention to detail.

Jay Bird

Always receive top notch service at TGL.

Diu tran

We went to Lexus two days ago and was very pleased. We got helped from Yan and everything went very smoothly! She is very friendly, professional and really know her stuff! My fiance and I was having a difficult time agreeing on which car, but with her knowledge and experienced we agreed on a perfect one! We are super happy and finally getting our Lexus! Thanks Yan!

Vic Josey

I have been dealing with the staff at Tony Graham Lexus since 2010 and my experience has been very positive..' They provide a five star service and I would highly recommend them to my friends and colleagues.

Alan Holland

Fantastic customer experience every time I go. Service is beyond reproach. Many vehicles in my past and have never had such reliable vehicles, take care of expertly. Really can't say enough about staff, service and product!

Nadia Mckenzie

Better late than never...I purchased my very first Lexus back in January from hands down the best car sales representative I have every came across; Tan Trinh. If you are going to go to this Lexus dealer (and I recommend you do), ask for Tan. I wasn't sure about what I wanted and I had a budget. I did a lot of shopping around before I bought my Lexus, and Tan was the ONLY sales rep that worked with me to make my purchase happen. He was personable and down to earth. Great people skills. When it came time to talk numbers, I still had some reservations - it was important for me that I stayed within my budget. Shirley from the Finance department was extra patient and empathetic to my budget concerns. She held my hand through the whole process (figuratively) and made sure I was comfortable with and understood my finance options. On the day I went to pick up my car, Julie was there to give me the keys. She showed me nothing but great customer service. Overall my experience was a 5/5. I absolutely LOVE my new vehicle: IS 250 Sport in all black. Thank you to the entire team at Tony Graham Lexus for making this happen. Extra thanks to you Tan! Nadia

Dan Faubert

Can't say anything but good things about my 2012 Lexus RX350. I have 65000km of carefree driving with nothing but regular oil changes. The last regular maintenance was a wonderful experience with no delays and no surprises. All I needed was a brake inspection and Lube and still had 50% pad wear left. I will be keeping this beauty untill the new bigger 2016 RX350 comes out next year.

Deepak Tagra

I would like to share my positive experience in purchasing my first vehicle from your dealership. Dwayne Neilson and the sales team are excellent. Dwayne was excellent in communicating all the details up-front and was very helpful during the process. Highly recommend him if you are looking to make an informed decision.

Scott Whitteker

Top notch service from Donnie and Tan. Donnie went the extra mile got me out of my old lease hassle free and Tan got me in to my new Lexus. I love my new car and would recommend Tony Graham Lexus to anyone!!

Neil Robertson

Always great service. I changed my mind when I got there and decided to go to the office. They scrounged up a loaner for me. Usually you need to book these well in advance.

kurt c

Cars are great and the service department is really good ... the service is not as expensive as you might expect. Having bought and fully serviced my last two cars here I was never disappointed and felt honesty was a very important part of the service departments management. That being said, my latest 2015 car purchase was not a Lexus. The sales department was friendly and helpful but once the staff for trade in values got involved it went downhill. You would think that 15 years at a dealership counted for something but no .... the first trade value offer came in $5000 under black book in spite of the Lexus i was trading was low milage. I walked. Know your trade in values before shopping (always good advice).

J Briere

Bought an RX350 recently. Cody A. was sincerely great to deal with. Honestly, not a single drop of the usual bs one encounters at a dealership. I knew what I wanted going in, had done my homework prior to walking in. He helped with options selection and actually talked me out of some of the add ons that just arent well reviewed by previous buyers. I was looking for someone good at their job, to find a way to make the price work, not try to game the deal. Lx aren’t cheap vehicles and my expectations of customer service were commensurate with the money I was about to spend. Tbh, this was my only reasonably pleasant car buying experience as it never turned confrontational. I d recommend contacting Cody for everyone looking for a quality ride and wanting to short circuit the shady sales tactics used elsewhere.

Jack Lim

Took over 2 hours to get a new set of winter tires. Didn't expected it took this long. My service appointment took 2.5 hours, which apparently is normal, but had I been told beforehand, I would have dropped off my car and picked it up when the service was complete instead of waiting around for nearly 3 hours. The Service Manager, Chris Carey, responded really well to my complaint and did what he could to rectify the situation. I'll be continuing to use their services since Chris was so willing to fix the problem.

Andy Rodgers

Very nicely maintained. Friendly staff. Well laid out inventory

Shannon Miller

Truly a pleasure to deal with...everyone we encountered were very knowledgeable and extremely helpful. Definitely one of our best experiences leasing a car. Thanks to both Yan and Aya!!!