Reviews of Surgenor Hyundai (Car Concessionaire)

Megan DaSilva

Roman sold us our very first car and our experience was exceptional! Very helpful and knowledgeable and gives his clients what they really want and need. Would also like to say we always get amazing service from the service manager jayce! Helpfull and very friendly! Recommend this place 100%

Beni Bagula

Sameh Zaky gave me an excellent service that I greatly appreciated. From the beginning to the end of the completion of the purchase of my new car, I immediately felt tremendous confidence on his part. He is a generous man and very helpful. His service is simply inpecable, he knows how to go about it in order to always satisfy the customer. Today I am a satisfied customer thanks to him and I advise you enormously to make a turns to Hyundai on Saint Laurent Blvd and to ask for his services. Thank you Sameh and Thank you Hyundai

Maya Burhan

Great experience with Abdul Arab in getting my first car! Looking forward to my new drive and recommending the place to friends and family!

Tom Crawshaw

My wife and I recently purchased a vehicle at Surgenor Hyundai, and we had a wonderful experience doing so with the help of Sillin, Greg, and Sean. When we were taking delivery, Dustin in the parts department even took time out of his busy schedule to come out to the bay and answer a couple of questions I had about the vehicle's features. I highly recommend Surgenor Hyundai and its team of friendly, knowledgeable, and professional staff to anyone in the market to buy an automobile!

Jordon Belisle

Fantastic service from the Dealership. We felt very well taken care of thanks to Mike, Roman and René. Would highly recommend if you're looking for your next vehicle.

Jocelyne Patenaude-Lavell

Bought my first car from brother Jo yesterday. Jo, manager Mike, Sean and the whole team were awesome; very attentive, kind and took the time to answer all my (many) questions, making for a truly great experience. Thanks so much! Highly recommend!

Josie Perras

thanks Jake and Chris for amazing car buying experience, I love my Ioniq Hybrid! Just arrived at cottage and gas tank still shows full !

Leslie Main

Roman is one of the best salesman I have come across. He is such a personable young man, who makes it fun to buy a car.

Kirk. F

Wow!! 5 stars and more! I recently purchased a vehicle through Surgenor Hyundai. I am quite impressed at their knowledge, reliability & professionalism. Even when at certain moments I thought buying an SUV was not within grasp, they made it work for me, and I couldn’t be happier! Quality service folks!

Kay Mushikiwase

I purchased my very first car here with the help of Maelle, and all I have to say is GET YOU A MAELLE! I highly recommend her if you're looking for someone who's trustworthy and genuinely cares. From the warm welcoming atmosphere to interactions from each one of the sales rep, This dealership as a whole is amazing. Thanks again Surgenor Hyundai for my baby and all the help!

Brian Simard

Booked an appointment to get my 2012 Elantra fixed and was only informed after I dropped the car off and was halfway home that there was a 135.00$ charge just to find out the problem. Not once when I was talking to the service department did they tell me of the charge. When I dropped off the keys the service advisor never mentioned the inspection charge. Only when I was gone did he call and ask for an authorisation to charge the amount. Absolutely dishonest dealership. They obviously wait for the customer to leave hoping that they will just say ok. Even if you go ahead with the repair they leave the charge there, so it cost you 135$ before they even charge you for the repair. If they just told me before hand I could have made the choice to go ahead with the appointment or say no. Brought the car to Speedy auto.Way better service and more honest than Surgenor Hyundai.

MontrealFire

Bought my first car for my wife and I, a 2015 Hyundai Veloster. Roman knew exactly what we wanted and helped us from start to finish, in and out of there with our new car in 1 day! Friendly service department manager. Jayce has helped us each time we’ve been to the dealership for service. Very friendly staff and quick service

Believe K

I purchased my very first car here with the help of Maelle. She made my experience stress free. I highly recommend her if you're looking for someone who's trustworthy and genuinely cares. This dealership as a whole is amazing. Thanks again Maelle for all your help!

John Regan

I experienced some of the best customer service I’ve ever had from this dealership. If you need service ask for Cory (friendly Guy, and he’s on the ball). If you’re looking for a car ask for Marc (very helpful and made the effort to help me even tho I wasn’t buying a car) You won’t be upset with them. They even had my SUV washed for me and picked me up from Avis rental car downtown on a Friday at rush hour. 5 star experience.

anamcara11

The staff at Surgenor were very courteous and helpful from start to finish. Joe, the salesman, was very knowledgeable and respectful. The car was spotless when I picked it up and Joe gave me a tutorial of all the technology that came with it. My experience at Surgenor was an example of how all dealerships should treat customers.

Freeman Reid

Never had any issues. All the staff are friendly and willing to help with any problems that may come up. Would definitely recommend to a friend!

Robert VanderBerg

Excellent purchasing experience. Relaxed sales approach was low-pressure and convenient. COVID protocols were well-integrated and assuring. I was provided with lots of time with the car to ensure it was the right fit. Juan was good to work with and we found a way to get an Ioniq in my garage at a price within my budget. Big thanks to all!

Samuel Moses

Had a really great experience with Maelle Holder. Thanks you very much

Alain Pae, Sr

My wife was looking for a 7-seat van or SUV and whatever dealership we visited, the price was more what we could afford. Then came the great guy in the name of Joe Etienne from Hyundai Surgenor. Joe was unbelievably outstanding in terms creating rapport with us, making us feel very comfortable to share our needs and concerns with regards to the type of car we were looking for. Bingo! Joe found us a 2018 Santa Fe in a price range that was in our means. I have no words to express this exciting experience of purchasing a car at Surgenor Hunday with Joe at the forefront. Kudos to all the all Surgenor Sales team! Alain

Leah Helmes

I bought a Hyundai Elantra from Surgenor a little over year ago. The battery needed to be replaced when I got it and they replaced it no problem. A couple of months later, my battery died again. They determined that it was the autostart that was faulty. Replaced something called the immobilizer and replaced the battery again. Since then, I've been taking my car in for several different issues. Once I get in and their mechanics look at it, the issues always stem back to the autostart. I've visited this dealership with issues relating back to my autostart at least 4 times. This comes all to a fever pitch yesterday when I brought it in again because when they "fixed" my auto start the last time, they didn't check how long my car would run for before shutting off. At this point I am very frustrated and demanded that the whole car gets checked over and to ensure that the issues I've been having isn't solely rooted in the autostart. They had to reprogram one of my keys on my visit yesterday which caused my autostart to fail completely. I spoke with the service person who said there isn't anything they can do because it's no longer covered under warranty. However, this has been documented since day 1 of purchasing the car, this is a preexisting issue. I eventually get transferred to the service manager who explains to me that they no longer make the part because they have been historically faulty and Hyundai has decided that they no longer make the part (He first used the word recalled and then back tracked to discontinued). I've been taking my car in regularly for over a year for a part that has been historically faulty and instead of dealing with the issue they band-aid it over and over again for a year until my car is out of warranty. I realize that the autostart is not major component of the car. But the fact is that your service department and mechanics have wasted my time for over a year now over a part that your service manager has admitted to me tends to be faulty. I tried to reach out to the person who sold me the car and the GM. I was reassured that someone would contact me, but I have yet to hear word so far.

M O

Amazing service! Joe is great. I got a 2020 Hyundai for him. If you’re looking for an honest, hardworking sales person who is looking out for the customers interests ask for JOE ETIENNE!

J.G.P. Landscaping

Great buying experience and awesome customer service. We would like to thank Jamal and the team for our best buying experience so far. (I will update if the service is as good as the buying experience) John -

Chris Bergeron

After having a pretty lousy experience with another Hyundai dealership, we were pretty lucky to be approached by Tarek Abdelfatah when we walked into Surgenor Hyundai. From the first moment, he listened to what we were looking for and helped us find the right car for us. There was never a moment when we felt pressured and we always felt that he was being upfront and honest. Through each step, we felt like we was working for us to get us the best deal possible. Unlike any other car buying experience we've had, this one was a total pleasure. Kudos to Tarek for his excellent salesmanship and friendliness. It was also a pleasure to deal with the rest of the team- Chris Baidoun, Sales Manager and Chris Shannon, Finance Manager. I highly recommend Surgenor Hyundai.

Aleksandar Radovic

Great dealership but even better service department. Robert Woznow was a great and very helpful mechanic, fixed my car and gave me great advice going forward to maintain it and very polite. Id give this 10 stars if I could.

Eyad Kastoun

Brother Jo was just awesome! Great customer service, helped me look at all my different options without pressure to commit. Go talk to him if you want a Hyundai and I'm sure you will leave satisfied with a smile on your face :)

Mostapha Zine El Abidine

Never trade a car with them, we had a really bad experience. My mom in law got a call from surgenor to trade her Hyundai Accent 2014, they told her that they're going to take her car and pay the rest, and that she will only have to pay only the price of the new car. She got an Hyundai elentra 2016 pre owned with 40000km. They took advantage of the fact that she doesn't understand much English, and made her sign the paper, she now has to pay 32k$ for the car. They're not honest.

Jamie Anderson

We first met with sales consultant Elizabeth Oliveira. She was friendly and informative. We went for a test drive. We didn't love the feel of the car and ultimately, that's why we didn't buy. However, I've given their service only 3 stars because they still employ the "I've got to talk with my manager to get a price" ploy. All we wanted was a ballpark price. None of the other four dealerships (different brands) we visited use this outdated method. Give your sales people the power to bargain! Also, the sales manager, a guy, lectured us on how great their sales and repair department is and how eager they are to connect with new customers. Everyone wants new customers. When you're talking with two women, please don't mansplain to us.

Jason Descarie

2 years ago my Ford broke down on Donald St. A nice gentleman pulled over helping me push it off to the side of the road, after chatting for a bit he handed me a business card Surgenor Hyundai. A couple days later after discussing with my wife, it was time to buy ourselves our first new car. We went to see this gentleman and the service was awesome. We got our self a new car 30$ below our budget with more features than we expected and a warranty that makes us sleep better at night. The reason I'm writing this review 2 years later is that this gentleman and I have cross paths again at my work bar Newfoundland Pub. He remembered me asked how everything was with the car and was an actual genuine person. If all salesmen were like him we would be stuck in a Vortex but this guy sets the bar High and the service is outstanding. Marc StEnson thank you very much from my wife and I.

Mary-Ann Wessan

Went with Surgenor as no other dealership could beat their price point, highly recommend for anyone interested in great service and unbeatable prices. Need to mention Brother Jo who was incredibly helpful throughout every step of the process, from the first time i stepped through the door to when I came in to pick up the new Kona! Great car, from a great dealership.

A&F Crawford

For anyone intrested in buying a vehicle, I do not recommend going to Surgenor Hyundai dealership on St-Laurent. I bought a Santa Fe from them last year and after a few months it started doing a jurking motion. Given that I worked full time as a nurse during the pandemic I did not have a free second to take my car in. I finally took it in last month because it did the jurking motion on the highway and the car abruptly stopped. It was the scariest thing I had ever experienced. At the dealership they pretty much had to take the car apart to find the issue and they want me to pay for it when in fact it is a manufacturing issue. I am disgusted that they will sell me a vehicle in that condition. They are only intrested in one thing and one thing alone... make a sale. As Sean (from the service department) so elegantly put it "we are in this business to make money". And they made that perfectly clear. ***I do want to add that I spoke with Jace and he was lovely. He tried his best to find a way to get to the bottom of the matter. He even provided me with a car while he drove my car around to determine what the issue is. But at the end of the day, I was asked to pay over $1500 non of which would guarantee to fix the issue.

Peter Henry

I've always had great service for my car. I don't like getting high repair bills, nobody does, but they do suggest things that can wait and service manager Jayce does try to help out his team!

Nico Rieger

Friendly, knowledgeable staff who took the time to listen to my needs and followed through with helpful advice and excellent service.

Nick Lavigne

I just got my new car and i am very pleased with the whole experience, considering that they are under heavy renovations. Thanks to Joanem Etienne for the great deal and I recommend this dealership to anyone looking for the best price.

Peter Nesbitt

We just bought a Sante Fe 2.0T from Surgenor Hyundai and had an excellent experience. We dealt with George Hindeile who was genuine, calm, and extremely pleasant. The Sales Manager Sean Kelly is highly skilled, intuitive and very engaging. Together, they set a very high bar in our minds and we look forward to servicing our vehicle with them. Five Stars!!

Taylor Celine Smith

I worked with Juan Ramos and Tarek to close my deal on a new Kona EV. I did not feel pressured into purchasing the vehicle, and instead was provided patient and informative service. They worked with me to get a deal that was great for both of us and had the vehicle ready exactly on time. I really enjoyed my experience working with both of these individuals, as well as with this dealership.

Andrea L

Just bought a new Tucson and the sales experience was great! Despite Covid-19 and interacting by email and phone, Tarek was very patient and helpful—He was kind enough to drive out to see my old vehicle and log photos and video to help quickly sell it at dealer auction. Marc was also very helpful and made the vehicle handoff so easy. Thanks Tarek and Marc for the seamless experience!

Justine-Ariel Berry

We bought a 2017 Hyundai Accent GLS and couldn't be happier with the service we received from Mike Patterson and Meggan Mallory. They both went above and beyond to be sure we were happy. No pressure and no stress. I will definitely be recommending Surgenor Hyundai! Thanks again!

Pierre Plante

I really appreciated the customer care Tarek provided during my car buying experience. He spent all of his time making sure the deal he offered met my requirements. He was still very helpful after I signed the bill of sale. What a pleasant surprise! I would gladly recommend Tarek to anyone that is interested in buying a new vehicle.

J Main

Top notch service. Roman answered every question I had. Even if he didn't know the answer to one of my questions, he'd would take the time to find out. Everyone at the dealership is really friendly and welcoming. I highly recommend Roman and Surgenor Hyundai.

AKINYEMI CALEB

I traded in my old car and Brother Joe handled the everything with high level of professionalism and best customer service. I got a very good car and am a happy customer. Brother Joe is the best.

Denis Guindon

Yesterday, we bought a gorgeous Caribbean Blue 2018 Hyundai Tucson and I would like to thank both Brother Joe and Mr. Mike Patterson for all their help and expert advise. Brother Jo Étienne is one of the finest person we have ever dealt with at any car dealership. He is pleasant, motivated, funny and very gracious and helpful with his dealings with customers. Mike Patterson, thank you very much for the fantastic deal we got for our Tucson, you are a true professional and we enjoyed doing business with you and your staff. To the General Manager, Mr. Conor Reid, you have excellent people working for you and we will definitely recommend Surgenor Hyundai to all our friends and family.

Zaineb Al-Haddawi

I'd like to take this time and commend this dealership for their excellent customer service, time and tremendous effort that they provide for their customers. From the moment you step into the dealership you're greeted by the friendliest and welcoming smiles. I've been dealing with Mike Patterson, the sales manager and he's phenomenal! I've leased both my mom's cars from him and this time he was the one to deliver the to her in Montreal! Thank you Surgenor Hyundai for everything. 100% recommended

Ridhima Arora

Upgraded to two Santa fe’s in my family in two days. Amazing service this dealership has! Especially manager Chris and Renee were really helpful and went out of the way! Got great deal! Super satisfied

Andrea Perry

I had a very complicated engine situation with my car, and the service department at Surgenor Hyundai went above and beyond not only to make sure that everything was properly fixed, but also to make sure the cost stayed as a low as possible. I would highly recommend Surgenor Hyundai for their technical expertise and customer service.

Marie-Pier Bourdon

I recentlly purchased a car from Surgenor. I dealt with Roman Sidoli...WOW! A great friendly service, a warm welcome, asking the right questions in order to sell me the car I needed and not any car on the lot. Great service from Sales manager Chris Shannon who was always available to answer all my questions. A great service oriented towards the client and their needs. I would and I have recommended Surgenor Hyundai and their team to my friends for their next car purchase. Thanks Roman and Chris!

Michelle Desjardins

I just bought a used 2013 Hyundai Sonata Hybrid from this dealership. All of the staff were wonderful. Our sales representative Sillin was friendly, professional, knowledgable and most importantly she really cared about helping me find a quality car. She personally called me to tell me when I could come pick up my car, and she was always reachable to answer all my questions. I absolutely love my hybrid! Thank you Surgenor Hyundai!

Irene Pepin

Great courteous service at this garage!! First maintenance on my car was on the house, as promised on the date of purchase (Thank you Chris) ! Thumbs up ! A hitch was also installed on my car for my bike rack. The part was available within 2 days (so quick). The work on my car was completed before given time frame..

Craig Baumken

my daughter just purchased her 1st car (2013 Tuscon) there... highly recommend... just the best experience period! 5 stars...

Ash Bright-Yassin

Leased my first vehicle at Surgenor Hyundai this summer. What a pleasure to deal with everyone there! Test drove two different vehicles, the sales rep Shafik was very knowledgeable and professional in explaining the latest gadgets and features on both vehicles (Palisade & Santa Fe). The sales manager Tarek was delightful to work with and he was very accommodating to our needs. Sean helped us finalize the paper and drive the vehicle away. All in all, a very welcoming and pleasant dealership with many vehicle options to choose from. Highly recommend them!

Michelle Shaheen

Was interested in only 1 type of car. They wasted my time, trying to sell me on a “better car”, because the other one was sold out (yeah— why would they have the better one in stock?) After repeatedly trying to leave and tell them I’m not interested, I finally got to head out, and my phone was being harassed all week with calls. 3 stars because they don’t suck, I was just upset with not being able to walk out easily when they didn’t have what I wanted.

Eileen Doran

We met with Marc Stenson on September 20th when I spied this lovely red beauty online. I was so enamored, I put down a deposit immediately because I had a feeling this lovely car wouldn't be around long, especially after the hot temperatures we'd been having. Marc was an absolute joy. He took care of every single thing and made buying this car the easiest experience I've ever had. AND, it was fun too. He is one of the best Car salesman I have had the experience of knowing. We are so incredibly pleased with not only his performance but the entire Surgenor Hyundai Dealership. You really don't need to go anywhere else. Give Marc a call and tell him what you are looking for. He can do absolute magic at incredible prices. Don't miss out..... I mean it. Eileen

Razi Ghaemmagham Farahani

I liked helping character of management, sales personal and finance having said that their attitude and behaviour exactly matched with their ethical and professional believes. I got very nice and sexy car, fine price, described and explained every single part of agreements. very easy going and helpful people

Crooked Thom'Ray

Yes go here , first ever car and it was such a breeze to get details and info , GREAT STAFF, MECHANICS AND DETAILERS , they will make sure everything you need is met

Aaron Wiszniak

Once again I have had the pleasure of dealing with such great and professional people at Sugernor Hyundai. It is my second Hyundai that I have received from them. Being in sales myself I know what the proper etiquette and protocols are for following up and ensuring client satisfaction. Sillin Canegan in Sales and Sean Kelly in Finance ensured that I received what I wanted (by giving me many choices without high pressure sales) and that I also received the best rates/price possible. From making sure my children were entertained, to being readily available during evenings if I had any questions, all the way to making sure they would only reach out during certain times of the day understanding that I was beginning a new career, their etiquette and professionalism consistently shined through. Even when I walked in to pick up my new car the ownership and insurance transfer were already completed as a simple value add to make the transition into my new vehicle as seamless as possible. It was literally a full turn key solution. I will most definitely recommend them to other friends and/or family members and I have full confidence that you, like me will be another repeat and extremely satisfied customer. Thank you Sillin, Sean, Conor and the rest of the Surgernor Hyundai Team for making what is usually a high pressure stressful situation to an enjoyable, relaxed and satisfying excursion. Yours truly, Aaron Wiszniak

Aryana Alnajjar

Maelle is such a superstar! She went above and beyond to help us with two of our family cars! If you ask for her help you will not be disappointed

Nate D

Joe helped me purchase my 2022 Elantra, was very helpful, very welcoming and went above and beyond.

Leland Prince

I had an fantastic experience. My sales associate Marc Stenson was incredible. Very knowledgeable, very polite and respectful. He did everything in his power to get us in to our perfect vehicle. Unfortunately the cards weren't in our favour, but I would go back to him again in the future and would recommend him to all I know. If you want great service with a smile and someone who will do their best for you and not just go through the motions. Then ask for Marc, you will walk or drive away Happy!

Mario Girouard

Great overall new car purchasing experience! Courteous, friendly and professional staff! Thank you Surgenor Hyundai

Zen Domain

Beware **Dishonest when it comes to trading in your car**. They evaluated a lease with remaining months, said they would buy it at the buyout amount with no carry over in the new contract. Only to discover they refinanced about $5,000 in the new finance. Before finalizing they said there would be no carry over, then when asked again they said 'ok, there's $1,000 carry over'. However when calculating the online price vs financed amount, we estimate roughly $5,000 in discrepancy. Will spare the remaining details.

Souheir

I just wanted to say thank you to Surgenor Hyundai. St. Laurent location for having Jamal as a salesman at their location. Jamal greeted me respectfully with a smile on his face. I'm not an easy person to convince, but Jamal did and convinced me with his confidentiality and expertise. He is an incredible person, patient and very friendly. He wasn’t pushy, but his dedication and his love for his job and the company he works at, made him go above and beyond my expectations to meet my needs in a car. I recommend Jamal to anyone who is looking to purchase a car! THANKS FOR YOUR TIME JAMAL!

Jhigs Balangcod

Great service!! Thanks to Roman who is very patient in answering our questions and who is very good in dealing. He is an asset to the company. Kudos also to Rene who helped us with the financing part. I highly recommend SURGENOR HYUNDAI because of our great experience!!!

salimata fall

It’s always a pleasure to visit you at surgenor Hyundai for buying a car or services. I brought my car since January 2017 with Jo and it’s was the best experience I never had, professional, friendly, make me confortable and help me choose the car that is perfect for me . You know what is important in customer service FOLLOW UP he always Does. I Did recommend Jo to my friend and she is happy with her car and I will not hesitate to recommend Jo again to all my friends who wanted to buy a car . Thanks you Jo thanks you Surgenor Hyundai to have such employee in your team.

Darlene Davis

Very happy with how we were treated from the minute we walked in! Meggan was absolutely wonderful to work with! When we picked up our Hyundai Sonata she was very thorough and an absolute delight. Everyone we spoke to was friendly and helpful and we would not hesitate to recommend this dealership.

Abdel-Rahman Hamam

the best thing about this place is the staff, the sales person Elias Ziade is super friendly and well informed, the financial manager Renè Fitzgerald is helpful and transparent, and the sales manager Tarek Abdelfattah was delightful to deal with, my wife and I had the best experience in purchasing anything really the process was smooth and efficient, all the information was explained clearly. Highly recommend.

gabrielle tanguay

I brought in my vehicle for an oil change, Was greeted with a smile and the staff was extremely pleasant. Shout out to Jayce and his team, Great Job! I would highly recommend Surgenor Hyundai for your service needs.

Jill Sexton

I could not have had a better experience buying a car. Maelle is an absolute delight to work with and she made me feel 100% comfortable from the minute I spoke with her. This was my first time buying a car and Maelle, Mike and Rene made the experience as straightforward and simple as possible. I'm absolutely thrilled with my purchase and would recommend anyone work with Maelle to buy their car.

Thomas MacKay

I had an amazing experience with Abood. He explained the features really well and was really nice! Will definitely recommend Abood if you’re looking at getting into a new vehicle!

Kirk Ingham

Purchased a new 2017 Elantra GT from Surgenor. I had a great experience the sales staff were understanding and reliable. Marc, who was our main point of contact, was always looking to ensure that we were happy with everything. Even though there were a few hiccups along the way Marc didn't rest until everything was cleared up. 10/10 would recommend.

Christie Shayler

I just purchased a 2016 Hyundai Veloster from Surgenor Hyundai and had a great experience with Sales Rep Hedi. Right from the start, he was very responsive and helpful - I felt the process overall was smooth, and they worked well within my schedule availabilities. As far as a car buying experience goes, everything was incredibly easy and I felt comfortable with all the staff who helped put the deal together. Thank you to Hedi and the whole team!

RA M

Really good. I begin with 4 out of 5, but I will easily give 5 out of 5 if future visits to Surgenor are consistent with the one I had. Eric was extremely helpful, as I brought my car in for a Service 3 that #HuntClub #Dilawri charged me for, but didn't do. Eric made sure there was documentation of this, including photo and video that I was able to submit to Hyundai Canada. Unfortunately, #Hyundai Canada treated me very badly and will do nothing to hold Hunt Club to account. Hunt Club Dilawri reneged on their promise to refund me if Surgenor provided documentation. Surgenor, however, is to be commended for the integrity and transparency they showed. They do well if they are showing their appreciation for associates like Eric. Evidently, nearly not every Hyundai employee demonstrates his attention to customer care (to Hyundai's peril).

John Watson

Tarek Abdelfatah was very friendly, helpful and patient while we were window shopping, test driving and then finally purchasing the vehicle. Rene Fitzgerald explained all things financial in a clear, friendly manner. Would buy there again!

Mairelys Naranjo

Me and my husband bought our first car a few days ago and we love it. We just want to thanks to Marc Stenson for being there for us, for answer every question we had, for being patient and work hard to give us the best customer service.

Makenzie Forsythe

Great service! The staff here is incredibly friendly and easy to talk to. They are efficient and made my car sparkle. Will be back for sure :) ⭐️⭐️⭐️⭐️⭐️

Vishal Sharma

It was mixed experience as service care guy was excellent and very friendly. His good treatment has fetched extra star. But it was very busy and service was slower than sloth. I had a recall on my car and I decided to wait there and it took me 5.5 hours. They offer you free coffee and water, but no snacks or something. I also missed my phone charger as there is none. Thank God, I booked my appointment on my vacation, but unfortunately I spent my whole day there which I had not anticipated.

Jessie Lee

No more buses. Really excited to get my Cyber Gray Elantra here! Go and talk with Abdul, who is super patient, nice, sincere, and humorous : ) I have visited three different Hyundai stores in Ottawa and the service I got at Surgenor Hyundai is the best. Highly recommended!

Jason Berndt

If I could give 6 stars I would. Roman Sidoli and his team were amazing. The whole experience in buying my car was painless. Highly recommended Hyundai Surgenor Thank you again

nsimire abemba

I bought a car from Surgenor Hyundai and the experience was amazing with brother Joanem. He made us feel at home and we fell in with Surgenor Hyundai. I you want to buy a car please go to Surgenor Hyundai and will help get your car as quick as possible. All the thanks to my brother Joanem.

ADW AMAZING VIDEOS

It was an amazing service and support with great advices to buy my used car which was Santafe 2015 driven only 56000k with clear carfax and was given a great dear on it with warranty and full check up for safety drive and clean super well with full tank of gas ???? these days. Mr. Tarek and Jamal did keep their service with great care and listening to all my concerns about my need in a car that I liked to own from Hyundai ????????????????????

Giang Nguyen

First time leasing a brand new car in Hyundai. Have been to 5 places but not satisfied. Happy to come to this place at last and see Brother Jo. His friendliness caught me by surprise but feels so worth when seeing him. He helped me from top to bottom with a warm welcome and he also help driving me home after the deal. The price he offered is the best in Ottawa and I can not wait to invite my friends to come to this store.

Yicela D'eescoBar

I dont know much about cars, but I do know when someone is pressuring me to buy something without giving me the proper time and space to make a educated decision. Marc Stenson was pretty amazing, provided me facts, gave me space to think and not feel like I had to buy the car. I work in the selling world, and I know about sales, and I also know when someone is trying to get me to buy something I am not fully convinced about. My experience was excellent, service excellent, staff helpful, and I did not feel pressure and pushed towards buying the car. I bought it because of Marc and his excellent service and Surgenor made the search easy and painless. 100% recommend ... go in and ask for Marc or any of its experience sales reps.

Yimeng Hu

Just bought a new car from this dealership. Great experience with Juan, he gives a good price and not pushing me to buy it. Everything is fabulous. Definitely five start, I will recommend Surgenor Hyundai to my friends.

elizabeth

We had such a positive experience buying our latest vehicle at Surgenor. We started at one dealership with a fantastic salesman, and wound up purchasing from their sister store next door. Our salesman was knowledgeable in both vehicle lines we were interested in, and made the decision so much easier when he brought both vehicles together for us to compare. Working with 2 dealerships like this was very unusual, but they made it so easy for us. It really was our best vehicle buying experience. In the end, our family got the new Palisade, and it meets each of our needs and wants. Hoping to keep this one for a long time!

Doug Humphries

I bought a 2008 Accent 2nd owner from a dealer great little car had it for 3 months and I noticed the engine light would come on and off. Service staff were very knowledgeable. Want to thank Mathew for his help ???? I took the car took your dealership and with a excellent diagnostic they found the car was mis firing. They did a excellent job fixing the problem did a complete tune up and the cars runs great. Money well spent and in the long run will keep the car on the road and safe.

Sai Vikranth Desu

I've been to 3 different Hyundai dealerships in Ottawa, one straight up ripped me off and another had pretty bad customer service. I love Surgenor Hyundai. I've come here for all my service appointments and needs including the installation of a spoiler. I've always been given a fair price and amazing service. My car always comes back to me super clean which is a great touch! I'll continue to visit this dealership as long as I have my car/I'm in Ottawa and I recommend others too as well. I can't comment on the sales team but I'm sure they're equally great!

Ricardo Flores

This week we purchased a pre-owned Hyundai Elantra with Jake Leduc at Surgenor Hyundai. As newcomers, we had an amazing first experience buying a car in Canada. Jake replied to all our inquiries, helped us to book a test drive and clearly explained all the services that Surgenor has for their customers. The showroom is well-located and our sales representative kept us updated all the time. We highly recommend Jake and Surgenor to anyone who wants to get a car in Ottawa.

A B

I must say they outdo and preform services to my other Hyundai dealer. I switched a bit out of the way but it was worth it. Service call center polite courteous and patient in answering your questions.

Naween Thomas

This is the go to location for my service needs. VIP service from the staff. Their parts manager Alejandro is amazing????. He is very knowledgeable and helped me with some parts replacements. Highly recommend.

Mohamed Abouelwafa

It was a great car buying experience. Tarek and the team made it really easy, friendly, and quick. You definitely should consider them for your next car ;) Thanks Tarek and the team.

Tony McCulloch

Great place to shop and get great deals on the best vehicles on the road today. Proven for personal care and attention to every detail... they will go the extra distance to meet your needs and you’ll be confident you got the best price anywhere. We’re long time customers and speak from experience. You can’t go wrong with the crew at Surgenor Hyundai.

Peter R

I had a great experience dealing with Sameh Zaky from sales at Surgenor Hyundai in Ottawa. He treated me like family and made the whole process go smoothly. I am really satisfied with his help and time.

Maq IS

Purchased a vehicle from this location and had the best experience ever dealing with the salesman Hedi Resouli. He really took his time explaining all the features for the different vehicles they had in stock and shared his opinion on which one of the vehicles he thought was good for my needs. He was not pushy to make the sale and was very easy to contact with regardless of what time of the day it was. The sales manager Rene was also very helpful and really made it easy, quick and convenient for me to purchase my first car. Really recommend purchasing from here as they are experienced, have great customer service and really understanding of your circumstances.

Kimi Mattar

I've never been so impressed with the service I received this week. Jayce is the kind of manager that more companies need. He took the time to ensure my visit was seamless and because of his professionalism and care I will be bringing my car to Surgenor Hyundai for any future service needs.

Brendan Olynik

I recently bought at 2019 Hyundai Elantra from Hedi Rasouli. I have enjoyed that car make for a long time now as it's a pretty good value. As stressful as buying a new car could be in a short time frame, Hedi was very helpful in answering all my questions as well as arranging a sale I felt comfortable with. Other staff were great there as well!

Daniel Jordán

It was my wife's and mine first time purchasing a car here in Canada and we couldn't have asked for a better service and help, all thanks to Jake Leduc at Surgenor Hyundai. He walked with us through the all the procedure of the purchase and all the specifics with the new car and are grateful to him and to the entire staff at Surgenor. Thanks for the great service!

Oluwatoyin Senbore

It was a positive experience. Maelle was knowledgeable about the products. The customer service was top notch. She was enthusiastic, persuasive, proactive, courteous, and organized all round. A definite 5 star performance.

John Heckbert

Excellent experience buying a new car. The surgenor staff new their stuff and were very matter-of-fact, no-nonsense. Plus the car we got is great. Will recommend this dealership to anyone shopping for a new car. Definitely going back for our next vehicle. 5/5.

Jul T

I had a great experience at Surgenor Hyundai. My fiancé and I came into the dealership with quite the situation. My car had just died and my fiancé's car needed to get fixed . We were left without a vehicle but Surgenor Hyundai saved the day and they were able to offer us a vehicle for a few days. While I was there, I inquired about the new Hyundai Kona and received amazing service from Jake Leduc. He was very knowledgeable and not pushy. I explained to him what I wanted and he gave me exactly what I had in mind. He is a great salesman! Thank you Jake !! Chris and Sean were also amazing help during this process. Overall, I am very happy with Surgenor Hyundai and I am happy to have a new reliable vehicle. :) Julie and Dylan !

Norman Gerl

Just wanted to write a quick review on my "Surgenor Experience". Over the last week I have been into Surgenor on three occassions. The first two times I went in to get some accessories for my Kona and today I went in to get a servicing done. I'd like to thank Nick from the parts department first. What a great guy. He knows his department well and provided first rate service to me. Secondly, my servicing experience with Shane in the service area. Shane is the kind of guy you want to deal with all the time. I had several issues that I had to go through with him and he patiently listened to everything I had to say. I had a 30K servicing and recalls to work through. All done in a few hours and he had my car washed for me when I showed up. I will definitely be back and would strongly recommend Surgenor Hyundai. Thank you Nick and Shane!

Bianca Ferguson

I couldn't be happier with my experience at Surgenor Hyundai especially for my first time buying a vehicle. Jamal was extremely kind, helpful and respectful. The entire process from start to finish was pleasant. I would highly recommend this location for anyone in search of a new car, I left a VERY happy customer. Thank you so much to the Surgenor Hyundai team.

Chez Dream

I bought my first car with Elias Ziade. Great seller with outstanding costumer service. The car was in good condition however the Surgenor Hyundai cleaning team did a poor job cleaning the car inside and left some dirt all over the vehicle ????

James Achoneftos

Purchased a new 2022 Tucson from Surgenor Hyundai and everything about the experience was pleasant. I was helped by Abdul who essentially offered a no pressure experience and was/is able to answer all my questions. Even if I have question now, I wouldn't feel shy about contacting him. The dealership also went above and beyond, by sourcing my preferred colour in an extremely short window - I know that vehicles are in short supply! Lastly, was content with all health and safety steps. Recommend Abdul if you're looking to test drive/buy.

Jean A. B. Gérard

“ Excellent Shopping and Buying Experience with Brother Jo! ” My experience with my Brother Jo was excellent. I am the type to be suspicious of sales people of any kind, but Jo was very friendly, helpful, and honest! MY car shopping experience could not have been any easier! JO was patient and listened to my needs and there was never any pressure to buy. He was outstanding and the entire Chris, Tarek team was friendly and courteous. I will definitely be back to see my Brother Jo!

Chantal Chantal

Just bought my first car: Elantra GT 2020 at Surgenor. Was always treated in a friendly and honest manner. Chris the salesman was always open to discussion and patient with me, and Georges was always so knowledgeable and friendly. I shopped around a lot and Surgenor really did give me the best deal and also gave me the most comforting feeling that I will be treated with professionalism and expertise every time I’ll come in. Thanks!

Hemal Satapara

I had buy a car from this dealer. Honestly speaking the car service are the worst. Once you purchase the car they will just after how to get more money out of you when you go for service. ???? I would suggest go and try Dilawri.

Sue

I bought my 2015 Hyundai Accent Hatchback from Marc Stenson at Surgenor Hyundai in April 2019. The entire experience went very well. From the time I was introduced to Marc, to the day Marc handed me the keys to my new car. I was already dreading having to "deal with a salesman", but Marc made the process fun and stress-free. It was easy to speak with Marc, he showed me some cars, and we test drove a few. I wasn't sure of what I wanted that first day. There was no pressure from Marc to commit to a decision, which I appreciated greatly. Went back a couple of days later, and set my sights on the Accent. It was an exciting day for me when I picked up my new wheels from Marc Stinson at Surgenor Hyundai. I highly recommend Marc for his expertise and great sense of humour! ????????

Chantal Marion

Bought a 2021 Elantra with the preferred package a few weeks ago after I had an accident with my previous vehicle, also purchased here, and my car was totalled in the accident. As soon as I walked in, I was greeted with a smile. There was a Hyundai rep on site and I was able to get a deal along with a reasonable price for the new vehicle. Abdul, my sales rep, was very nice and knowledgeable and offered me a test drive. I wanted my car to be blue and he found me a blue car. Very happy with the service I got and that I have been getting over the last 3 years at Surgenor Hyundai. I would highly recommend you visit them if you’re shopping for a new vehicle.

Ryan Eagleson

Please buy your Hyundai from anywhere else. Brought my car in before I sold it to have the mileage recorded. This was for the rebate cheque as Hyundai 'misreported' the mpg for the 2011 Elantra year. Surgenor failed to submit the paperwork and claims it never happened, I am now out several hundred dollars from Hyundai Canada. Have attempted to resolve this multiple times with no assistance.

Melanie Drapeau

What a great experience buying my car here. I bought my first car in 2013 here and when I went to trade it in a few months ago Jake made the process extremely smooth and easy for me! Even weeks after buying my car, I can send him messages with questions and he is prompt to answer! What an amazing staff and 2nd experience here.

Victoria Caughey

The sales agent, Maelle Holder was friendly, knowledgeable answered all my questions and responded to my emails quickly. Overall, everyone at the dealership helped to make this a positive experience. It was a pleasure and I LOVE LOVE my new Sonata!

Constantin Necrasov

Buying a car at this place for as like pulling teeth. Actually caught the sales manger trying to reduce the value of my trade in by $200. But that's peanuts compared to an absolute failure of a service department being ran at this place. I won't mention previous issues, but what triggered this review follows: Got a set of rims from them and asked to put my winter tires on. Steel rims, clip weights. Drove one season, front left wheel developed rotational noise. Noticed a loose weight. Came in, described the issue, got charged $70 for "diagnostics" and was told that I probably hit some ice which is why weight came loose. Fair enough, it was time to change to summer wheels anyway. Came in yesterday to swap wheels back on. Picked up today since shop was too busy. Fair. Went to check the weights, same weight (I marked it) is loose to the point that I can move it by hand around the circumference of the rim. ????‍♂️ The second star is for the service rep being helpful.

Millicent Williams

I would like to take the time to say a BIG Thank-you to entire staff at Surgenor Hyundai dealership but specifically my sales agent Roman. I was not excited to begin process of shopping for new vechicle but this dealership has certainly won my heart. This was the very 1st time choosing SUV model and selecting Hyundai make as my #1 choice for my family. Roman & entire team made buying process easy, simple and rewarding. Roman took the time to sit with me and understand my family needs, and helping me to buy my 2018 Hyundai Sante Fe Sport SE with comfort. Roman provided me with several different options eventhough at beginning of our discussion it didnt make sense but at end of seal the deal his options & my purchase of my new vehicle made sense! Roman is very professional, knowledgeable, and full of energy. At no point of my visit did I feel any pressure I only felt comfortable, felt trust and ability to buy with confidence from Roman. Buying from the Surgenor Hyundai dealership I already was weclomed into the family and I look forward to continuing my business and realtionship here with the years ahead. Congrats to Surgenor Hydundai for having sales agent like Roman who makes difference and I believe is strong assest to the business. Buying previous vehicles in past and I must say that Surgenor Hyundai dealership has surpassed the overall experience and I am very pleased from beginning to end with my overall experience and service. Again thank-you Roman...I love my new ride!

Kelley McMurray

I rarely write reviews, but the amazing service I received this week in an emergency situation calls for one! I had my car towed into the shop around 11am and by 3pm I was back at the dealership picking my car up. Everyone was beyond helpful and friendly - from calling roadside assistance to speaking to the service advisor, to the very nice shuttle driver. I have to say what started off as a horrible day quickly turned around thanks to Surgenor Hyundai's service department.

Brooke Chevrier

I bought my car there about a week ago and couldn't be more happy with my experience! Brother Jo made everything so easy and comfortable for me when shopping for my new car, He made sure I understood everything that was going on and made sure I got everything I wanted for the car! I would recommend everyone to go here when shopping for a new or used car and ask for brother Jo! He is absolutely amazing and will make sure you have a great experience while you're there!

Azmat Syeda

The best sales services I've come across. I used Hyundai dealership services before like Pathway Hyundai with a lot of bad memories. But thanks to Hedi Rasouli from Surgenor Hyundai for helping me change my bad memories into good one thank you once again for a great car. And I also wanted to thank the manager Terik Abdulfatah for clearing all of my doubts related to finance with so patiently.

Imran Arshad

I bought a van at Surgenor Hyundai about a month ago. The service was superb and the van is great and running smoothly. Brother Joe (Joanem Étienne) provided excellent service and he went above and beyond to answer all my questions. Thanks, Brother Joe!

Rick Ramalho

I had a positive experience purchasing my vehicle from Marc Stenson. Extremely friendly, knowledgable and very easy to deal with. He let me take the car for an extended test drive .. all afternoon, not kidding, I had it for 4 hours. Marc's knowledge of electric cars was also quite impressive. I had done my homework and really tested him. Highly recommend you see Marc when purchasing your next car. You won't be disappointed. Also of note, the service department is great. They have always treated me well, and had my car ready when promised. This is important and shouldn't be overlooked. 5-stars!

#Canuckupnorth

I went to Surgenor Hyundai to assist a friend in leasing a brew vehicle and had the pleasure of making the acquaintance of The man named #brotherjo. He is a suave, debonair, fair and decent man who can't be found at many car dealerships. Brother Jo made my lady friend feel comfortable with the lease, and provided her with a great 2021 Kona. He is the salesman to talk to. Go see him for all your new, used or leasing needs. In his office, he surrounds himself with his spoons army of soldiers, fighter planes and Russian tanks to ward off evil. His wisdom has been passed to him by his father, and he deals with you with compassion, understanding and patience. #brotherjo #canuckupnorth #surgenorhyundai

Ajit kachairya

When I bought my Car from here they told me they will give me shuttle 2 ways when I come in for service but now they changed their policy and told me they can do only one way because of money.. “They don’t go by customer service They go by money.” Guy told me you are going to far it’s 30$ for us I can not do two ways .. This is totally inconvenient from this dealer I wouldn’t refer this dealer anymore

Symara Cyr

Great experience today! Leasing an Elantra, and I am more than happy with my prices. I was a bit taken aback, that when I was offered "free winter tires", that it didn't come with rims. Luckily my boyfriend clarified the next day I was in, and I was told of this extra cost. Overall though, I would definitely still recommend this Hyundai of all in Ottawa (I visited the Bank st., Hunt Club, and Barrhaven locations). Tarek was who I dealt with, and he was very personable and was TRANSPARENT. Which I super appreciate. The salesman, Hedi, and business manager, Rene, were also great to deal with. Thanks for all the help!

Jason Leslie

Great sales experience. Jake Leduc is an awesome sales person. This was our best car buying experience: no high pressure, no tactics. Just straight forward, transparent pricing and best price offered. There was zero situations that we felt …

Yusra Osman

Excellent service with Joe! My family and I are extremely pleased with the service we received at Surgenor Hyundai. Joe went above and beyond for us and we are so happy with the car we purchased. Joe made the whole process easy for us and made sure we got a great deal. The staff there work so hard for their customers - I can say without a doubt that this has been the best experience I've had with car sales. I highly recommend this company!

Shannon Artelle

I'm not usually one to leave a review, however Hedi was great. He was super patient and listened to our needs, was always smiling and made us feel comfortable. Hedi made purchasing our new vehicle virtually stress free and more enjoyable. The overall experience was awesome, not to mention the amazing customer service from all the staff.

Amol Gill

Surgenor Hyundai and Roman (sales Rep) make buying a car, learning about your options and feeling comfortable so easy. I walked in and was immediate greeted by Roman with a smile and a handshake, I mentioned i wanted to test drive the 2018 Elantra and we were off. After a great drive we got back and discussed options. Roman helped me find a great deal with amazing options and I walked out the same day with a new car. Surgenor Hyundai knows what it means to satisfy their customers and clients and I'm beyond happy with the car and the service I received. I have already told family and friends in Ottawa, Surgenor is the place to go and Roman is the real MVP. MY ELANTRA AND I HIGHLY RECOMMEND!!

Kayla Choules

Bought my first car here last week and the staff were nothing but nice and super helpful! Brother Jo helped me out beyond my expectations and really makes you feel comfortable and like family. I’d recommend this dealership and Brother Jo to anyone who’s a little nervous of purchasing their first vehicle. He made it super easy and made sure I understood everything. Thanks so much to the whole team at Surgenor Hyundai, I love my car!

Alcides -92

I went to this dealership thinking it was going to be a horror show like previous experiences in other dealerships. As soon as I walked in I was met with a big smile and great vibrations from Matthew. He really knows how to treat people and makes you feel comfortable. 10/10 will recommend. Thanks Matthew for restoring my faith in people and dealerships!

Mirriam Gallego

Bought my new Hyundai Kona 2018 at this dealership and Roman Sidoli has been very helpful in the entire process. Rene was also a huge help in my financing needs. Highly recommended.

Mahdi Ahsan

Wasn’t even looking to buy a car anytime soon, but Brother Jo is not only a fantastic salesman, he is an outstanding person. Got me the best deal out of multiple dealerships, thoroughly clarified any and all questions, and made the process easy. Always looks out for his customers and followed up whenever we meet, even after the sale is made. 11/10

Daviel Delisle

Great dealership and very good covid protocol. I had Roman as my salesperson and his service was excellent! Staff was amazing and very friendly.

S. Näf-Mathews

for most of the dealing I was very pleased, I don't Necessarily like it when the salesman run between the buyer and the manger... Also I didn't receive a second key to the vehicle and the manual book (they were telling me all that after I purchase the vehicle)

Gary Latendresse

I really have to say how special I feel when I bring my car in for whatever it needs. First of all, they actually power wash the cars that come in. Where I live car gets dirty quickly and in pictures you can't tell. 2nd, the way you are …

Karen Richardson

Unexpectedly awesome experience car shopping and buying at Surgenor Hyundai on St-Laurent in Ottawa. Sales rep Hedi Rasouli was totally on point, knowledgeable, and did a terrific of getting me the SUV I wanted with best option package for me. Kudos and thanks also to Service Manager Jayce, and managers Chris and Sean. Highly recommend you check them out when car shopping. They did a great job, and I felt their purpose was always to work with and for me. I simply could not be happier wit the experience, and my new vehicle.

hasan salam

By far the best dealership we’ve ever dealt with. Sameh Zaky and the team at Surgenor were very helpful and patient in helping us select a new vehicle. If you are looking to purchase a new car this is the place to go! Excellent staff and great customer service!!!

Chris Ames

Everyone at Surgenor Hyundai made purchasing a car not just a pleasant experience, but a fun one too. I was made to feel at ease and welcomed right from the first friendly welcome of my salesperson Roman to the last handshake from the Finance Manager Sean. Everyone there made me feel like a VIP. Roman was fantastic and I would and do recommend him to anyone looking to purchase a car.

Ashley Pelton

I'd give them a zero if it was an option. Never buy a used car from these people. They will say one thing and do another. They were supposed to replace all the brakes before I bought the vehicle. They replaced the front ones that wore out in 9 months (poor quality parts). The back ones they just cleaned up regardless of the stipulations in place. They were supposed to sand and paint over some troubling rust spots, which are rusty the exact same way again. Nothing but problems and terrible customer service. The sales guy who we bought it from no longer works there. Everyone else I have spoken to has been super rude and trying to give the run around and the excuse that it is "normal wear and tear." If you say you are going to do something, then you do it. Common business ethics! My back brakes are done. Their comment "well we cleaned them up, and now they're done because of wear and tear." That's fine and dandy if they hadn't said they'd REPLACE them before I bought it as it was agreed upon as a stipulation of me purchasing the vehicle. If they had replaced them as they said they would, they shouldn't have been worn out now. However, considering the very low quality parts they use, who knows if that is true. Their next fix to the situation "we will pay for half of the repair. $250." Considering I can get back brakes fixed for that price, and they should have been replaced to begin with, that's a slap in the face. I will never, ever give this place another penny. After paying off this vehicle I was going to buy a brand new Hyundai because of how great the sales agent was when I bought this vehicle. After the (dis)service I have received, my business will be going elsewhere. If you're truly looking for a Hyundai, go to any of the other dealers within the Ottawa limits. Stay clear of this place. They're crooks and liars.

Julia Watson

Meggan was very friendly, helpful and knowledgeable. She ensured a relaxed, stress-free experience throughout the process from initial test-drives through to delivery. Overall a great experience. I would highly recommend Surgenor Hyundai to friends and family.

Mireille Pitre

Went to Surgenor on Saturday looking to buy a new car. I knew what I wanted and didn't need to test drive anything. Literally went in and asked for information on pricing and financing. The sales rep was rude and super shady. He kept repeating his questions, making weird excuses like he had to justify every question he asked, and kept leaving the room to chat with his colleagues next door. He also kept my keys (he took them at the start to appraise my trade-in) the whole time so we couldn't just leave. We were at the dealership for over an hour (!) to finally just get a price for the car I wanted, and I hand't even started to negotiate on pricing yet! When he finally brought back my keys and a paper with prices scribbled on it, he literally snatched it away and held it to his chest, hiding it from us, when we tried to copy the information. Extremely painful experience. Would never go back.

Lichelle Cercado

Brother Jo Had helped me purchase a Hyundai sport that I've been loving to drive for a month now! He made sure I got as much deals I can and ensured that the care is safe and ready to go before I have it. He also made sure that everything I wanted for the car is taken care off!. the Process in getting a vehicle was less stressful and went smoothly! Highly recommend him if your trying to get a vehicle from surgenor hyundai!

Christine Tirichkin

Jamal and Tarek were both wonderful and took care of everything I needed. Jamal was consistent with communicating about the new car I purchased, was patient when I asked him the same question 3 times and took his time explaining everything I needed to know. I've been with this specific dealership dealership a very long time and I'm glad I came back for my second finance. Ask for Jamal when you come in. He will get you up!

Linda Lawrie

I have moved all my services over to surgenor and have never looked back. The staff are always amazing and willing to help. I have all three of my vehicles there and have gotten two family members to buy their cars from there in the past year

Adam Lafleur

The service is brilliant. Timely and very kind in helping with everything needed.

Said Ghamra

We felt very welcome the moment we stepped in. We were taken care of immediately and were offered coffee and water. Hedi Rasouli took the time to listen to our needs and helped us select the perfect SUV for our needs. We got an awesome deal on a 2018 Hyundai Santa Fe. Hedi took us through the process from A to B without any hesitation and showed professionalism and exceptional customer service all throughout. He answered all our questions and concerns. Couldn't be any happier! Thanks Hedi for being a great help! Will definitely contact Hedi for our next car purchase.

Vanessa Brisson

The customer service that I received from the whole team (especially Marc and Tarek) was amazing! It's not easy trying to buy a car at a young age but they all went above and beyond to find me a car that was in my budget. Everyone is really friendly and was helpful every step of the way. I recently purchased a 2018 Kona and I highly recommend Surgenor Hyundai! Thanks for everything!

Joan Epps

I love the team at Surgenor's so much that it was a no brainer to go back and upgrade my current vehicle for a newer one. Maelle Holder handle my purchase this time around and she was beyond fantastic. I would recommend her and the whole team at Surgenor Hyundai they put you at ease and go above and beyond

Joel Breton

Excellent service! Very few dealerships offer good service these days. This is one of the few which does. In short, they easily fixed a problem with my car that Pathway Hyundai gave up on (Pathway told me to change my brakes before looking into the non-brake related problem any further). For full details, see my review of Pathway Hyundai (disclaimer: it's long, and negative). Surgenor is the only place I'll be bringing my Hyundais to from now on, and I'll highly recommend this Hyundai dealer to friends and family.

Emem Nkereuwem

It was a great experience for my family and I. We met brother Jo, and he made everything easy. He committed and delivered to us our new car. Thank you brother Jo, our kids say a big thank you for giving them their dream car. God bless you brother Jo.

Ahmed Abdelgawad

I had a stellar customer experience at Surgenor Hyundai. Tarek Abdelfatah was excellent, very responsive and extremely knowledgeable about the vehicle itself as well as walking me through the whole process, it couldn't have been more seamless and I was very pleased to deal with him. The whole team's attention to detail and to my satisfaction was unique and really went above and beyond my expectations in all aspects.

Hope Ngisulu

We have had our car serviced here several times for small and major car issues. The staff communicate well and customer service is very good.

Ragheb Abdo

I've been servicing my Elantra at Surgenor for years now. Jayce and his team have always been supportive, friendly and out to do their best to help me in every way they can. My last experience with them during the pandemic was especially noteworthy. During this very stressful time, they diid an exceptional job making sure that servicing my car didn't add to this stress. Thank you guys!

Simple Detail

We came to Surgenor Hyundai through a referral and didn't hesitate purchasing here. We originally came in for one car and purchased two. Mike and Bob were amazing. There was ZERO pressure to buy. We laughed and joked through the whole process, including negotiating a price we were all happy with. They were honest and told us what was realistic for our trade-ins, and final sale prices. They went out of their way to locate certain colours for us and got the cars in as soon as they could. Before we came to Surgenor we looked at 3 other Hyundai dealerships in Ottawa, and 1 outside of Ottawa. The volume dealer we looked at in Ottawa asked us to put down a deposit and sign a deal on the spot to secure the price. That kind of sales methods were what we were trying to stay away from (we even told them to not do that to us before we saw them). Sean was great to deal with from the Finance perspective; he laid out all options and said what he needed to say and it was up to us to decide on whether we wanted any extended options. He did his job fairly without pressure and tacky sales pitches like "its one less coffee a day". We highly recommend this dealership for sales and future service. Having just had a bad buying experience at a different Hyundai dealership this past January, it was refreshing to be treated with genuine respect and fairness. We wish we had the referral sooner!

Ayasho Sowemimo

I had my old car trade in so smoothly by brother Joe. He was so professional from start to finish. He got me the best of deals and am so excited about my new ride. Thank you brother Joe ????????

Jay

Mark was great. No pressure while we were there. Leaning towards buying a car from this location.

David Mott

I make the trip to this dealership from Orleans because of the awesome service team. Jayce and his crew are honest, knowledgeable and have always found the most cost effective solutions to any issue(s) that I've had with our vehicles. They receive me and my Service dog, Hugo with open arms and we are both really treated well! Thanks everyone and keep up the great work of treating people as if they matter!

Cora Robi

I had a wonderful experience buying my car. Mark Stenson was my sales rep and he was extremely helpful. He and Sean (Finance Manager) went above and beyond for us and made our buying experience seamless & effortless. They were also excellent at keeping in touch and communicating with me. Always quick to reply to questions I had. I will definitely go and see them again for our next vehicle!

ducongo

Went there not expecting to find anything special but walkee out in less than 2 weeks with a good deal. Jarell is by far the best car salesman I came across during my hunt. He found the best car that suited my needs and lifestyle and gave me a pretty awesome deal. Customer service there is great. They arent desperate and are very patient and professional. Thanks Jarell????????

Marin Slavtchev

I bought a 2018 Elantra from Brother Jo (Joanem Etienne) a month ago. This is one of my flowing Hyundai cars and he made the experience great and exciting for me. He and his team were very knowledgeable, helpful and spend the time to go through everything with me. I would highly recommend Brother Jo to my family and friends. Thank you for helping me with my new car, I appreciate it

Franck Desormiere

Not good at all. Went for recalls. End of day, spent $800 on stuff to replace and no recalls done. They had to order parts. Why going there if the 1st appointment is to confirm the need for recall that an official Hyundai letter already confirmed the need for. I am very dissatisfied with this experience again. It s been several times that the company does this type of non customer friendly practices.

Valerie Tweedle

I recently bought my first car from Surgenor Hyundai, a 2017 Hyundai Elantra GL. My family has dealt with the Surgenor brand in the past, and had great service, so it was wonderful to be able to continue that relationship. I worked with Sillin and had a great experience. In my time at the dealership, she explained all the features of the car, and was patient with me as I asked all my questions and when I wanted to test drive another version of the same car. She was always very positive and made me feel very comfortable with my purchase. In the end, I walked away paying exactly what I wanted to and got the car I wanted. There was a minor issue with the car on delivery, but Sillin is working hard to get that fixed. I will update my review once the issue has been resolved.

Lynn Lamer

Just looking today and they were very patient and took his time and we even test drove a Santa fe and a Tucson.

Natalie Irwin

We arrived at 4:30 pm after test driving a few cars in the area, without having an appointment. Jarell welcomed us and got busy right away. We were able to test drive two cars that evening and get competitive quotes. Jarell knew his products and his competitions products too. He was hands down the best sales agent we met with while looking for a new lease. While we didn’t end up going with Hyundai (for other reasons than the car), I wouldn’t hesitate to go back or send my friends and family his way.

Aashique Ahamed

I recently purchased a pre owned 2019 Hyundai Accent. I had a very pleasant experience. Especially sales Manager Tarek, sales consultant Juan and Finance Manager Rene made my purchase completely stress free. Vehicle was ready for test drive when I reached there and the vehicle was ready on the day of delivery as promised. Thank you all for making it worth coming to your place. I highly recommend going to this place to purchase your drive.

Kevin Jasmin

I wanted to get a car. Got helped by sales manager called Marc. Changed my mind on the time wanting a car and the managers decided to give me full refund of my deposit

BJ Cox

Found our 2018 Santa Fe through Auto Trader. It's an amazing vehicle and I very pleased to own my second certified pre-owned Hyundai. Our experience with Surgenor was top notch from Abdul's professional and expert sales advice to Rene's assistance with our financing and registration. Smooth experience from start to finish. Thanks Surgenor!!

Althea Tempier

We had a wonderful experience today with the friendly staff, especially our sales dealer, Jake and his supervisor Chris! We were well supported, all questions were answered clearly and with transparency. Jake was very patient and worked diligently to ensure we were satisfied with our decision. Many thanks and all the best.

Vanessa Simmons

Loving my new Hyundai Palisade! My first few service engagements have been stellar. Quick in and out drive through process, nice little wash for my truck, and lots of attention to detail including ongoing communications on status and all the work being done. New tires and rims installed, others stored. The most seamless experience I've ever had. Thank you Surgenor Hyundai and team!

Norbert

Somebody knows Something I went in for a transmission flush I came out with a broken power window switch-totally unrelated things. I entered my car to leave, rolled my window down to say thank you to the serviceman in sight, I tried to roll up the power window and it kept rolling back down. Tell me how that happens. I am this car’s sole daily driver so I would know if an obvious part like the driver’s window switch (button) had collapsed. To tell me that isn’t because my vehicle is old and things will start to fall apart is rather obnoxious…or are you trying to say it’s as common as customer vehicles breaking from the service station? I’ve had things like these done by dishonest mechanics around town-sole reason I came to the dealership no matter the cost…and here I am. You said there are cameras everywhere and if a mistake was made you would find out, so find out what happened to my car window.

Stella Madison

Update: I wish to cancel the review above. After the review I gave, I guess the staff decided they could screw me over. I had to get my car towed because my battery died. I called a towing company and they gave me a boost. I was told I could drive my car to the dealership to get my car checked. The 'service' staff saw me coming!! They told me my battery was dead. I explained that the battery was only a year and half old, but they insisted I needed a new battery. I was really pissed off. So I gave in and paid $320.00 for a new battery and labour. Was I happy? No!!! When telling people about this experience, three of them said: "All they had to do was recharge it.' I am really disappointed with these people and will definitely look for another dealership to take my business to. And what's with the 5-star rating. I never had to option to rate I don't think. And now I can't seem to change it. Is the owner controlling the rating, 'cuz it sure isn't controlled by me.

Kaleb Daly

After 3 months of dealing with Sales person Hedi Rasouli, and Sales Manager Christopher Baidoun, I have finally concluded business with them on an excellent deal on a Sonata 2.0T Ultimate. Both Hedi and Chris have been patient in dealing with me after backing out of our first deal and then completing our 2nd. Both individuals are knowledgeable willing to help try to secure the best deal on a vehicle. Although there where some hiccups the experience was mostly enjoyable and relativity easy, although I had to do some of the leg work to get the deal done. Overall if your looking for a Hyundai, Surgenor should be at the top of your priority list of dealerships to visit for a good buying experiences. I recommend you speak with Hedi Rasouli he will go out of his way to ensure you are satisfied in your buying experience. Thanks Again Chris and Hedi, I will continue to recommend Surgenor Hyundai to people looking to buy a new or used car.

Chris Walters

Marc Stenson was a great help. He went up and beyond to make sure that my wife and I got what we needed. Thanks Again for the great service.

Arianna Gomes

If you want to get a good deal with a friendly car dealer than I highly recommend going to Surgenor Hyundai and seeing Brother Jo. He made sure I was well taken care of and I had a great experience purchasing my first car. I will definitely come back here again!

Gerry Vienneau

We recently purchased a new car from Surgenor and were very happy with the experience. We felt we got a great price on a new 2019 Tucson, the pricing was transparent and the sales rep Fares Ali went out of his way to ensure all our needs were met. As example of the great customer care, the back seat weather tech mats were on back order when we picked up car. However. when they arrived, Fares personally delivered the mats to our home. Great service guys!

Fran inFashion

Maëlle Holder, excellent and knowledgeable sales professional, number one reason why I purchased the vehicle and why I would return in the future.

Cassandra

Extremely impressed with this dealership. Joe (Joanem Etienne) helped me with my vehicle, he was great and very personable. This was the first time I have ever purchased a vehicle, and he was amazing with answering all my questions and concerns. He made it the best experience possible. Not only was it the great deal he got me, but it was his customer service that really pushed me to buy the car at Surgenor Hyundai and not somewhere else. Very professional and friendly. Thank you so much.

Jessica Rose

I purchased my car from the surgenor Hyundai on St. Laurent. Brother Joe was a huge help. He provided great customer service and gave me a good price on my car. I highly recommend going to see him.

S’Chrackelle Jean-François

Let me start off by saying the customer service was impeccable and very welcoming! The staff and workers, were very helpful and always willing to give me the proper assistance when I needed it. Especially brother Joe, special thanks to him

Eve-Marie Bordeleau

We had a great experience leasing a new vehicle from here. No haggling or pressure, just clear, open, honest communication from start to finish. Jake and Mike went above and beyond by bringing us our test drive to our home so I could try it out with the car seat for the full day. Jake is the Santa Fe master and taught us all the bells and whistles of our new SUV so we drove away ready to enjoy it.

Michelle Manns

WOW what a great easy car buying experience!! Roman did a fabulous job and was friendly and very knowledgeable. from the moment I walked in the door to test drive to picking up my keys to go home it was great! I would highly recommend that if you want or need to new vehicle go see Tarek and Roman!!

Natalia

I had a terrible experience shopping there. One of the sales and leasing consultants - Jarel - was rude and pushy. He also put A LOT of pressure on me trying to close the deal on the spot. On top of that, he provided me with some leasing options that were considerably more expensive than the price listed on the Hyundai website. Would not recommend going to this dealership.

Jamila Bader

This was our first time buying a car from any dealer. At Surgenor Hyundai, Mr. Roman was our fist contact and instantly felt at ease with him. He was not pushy at all! He is a very humble and pleasant sales person. Also very knowledgeable and gave lot of suggestions!. We ended up buying Hyundai Sonata from him! Thank you Roman!

Jazmín Carlín

Paid $160 for nothing. Receptionist told me they would take less than 30 min to check my car and they decided to charge for 1 hr and didn’t fix the problem! I asked for engine detailing and she said they would do it for me and of course they didn’t.

Jay D

Bought a Mercedes here. Nice no pressure sales. Had a problem with an engine light the next day... they gave me a loaner and had it fixed fast. Best experience I've had at a dealership. Sean, Meggan, Alejandro and the rest.. keep it up :)

Michelle Rugamba

Just bought my first car at this dealership and couldn't have had a better experience! Brother Jo and Rene guided me through the process and made sure I understood everything about my first big investment! Many thanks to you both. 10/10 recommend this dealership and especially Brother Jo's fantastic customer service!

Tina Georgantopoulos

William Laviolette I bought a 2019 Tucson from Brother Jo (Joanem Etienne) a week ago. This is my first new car and he made the experience great and exciting for me. He and his team were very knowledgeable, helpful and spend the time to go through everything with me. I would highly recommend Brother Jo to my family and friends. Thank you for helping me with my new car, I appreciate it.

Laur D

I just wanted to thank Marc and this dealership today for going above and beyond to make me feel safe during a pandemic. Marc was very friendly and took the time to wear a mask, gloves, and disinfect the vehicles and keys to ensure I felt safe while test driving (there were even stickers to show the vehicles were cleaned). This has not been my experience at other auto dealers I've been to recently, and just wanted to say how much I appreciated it during such strange times! -Lauren.

Marc Lalonde

Surgenor made the new car purchase experience a stress free enjoyable one. From Jake in sales to Rene in Finance and the Manager, I was well treated and never felt pressured to make a decision on a model and a purchase price 'till I was ready...which took 4 months! Thanks Surgenor for your time, patience and great service.

ilona zatulovsky

Amazing experience from Surgenor Hyundai. I did some research, and narrowed it down to 3 cars I was interested in. However, I still wasn’t sure what I wanted. I got the pleasure of working with Roman. He is a wonderful sales man. He helped me through all my millions of questions, and concerns. Any hiccups that came up he took care of and helped make this the best purchase for me Roman was able to get me a fantastic deal for such an amazing vehicle. Love the car, love the service. Do yourself a favour and go see Roman, you won’t be disappointed leaving.

Bruno Gamache

I had an exceptional experience buying a vehicule at Surgenor Hyundai. Huge shoutout to ''Brother Joe''. This salesman was exceptional in his ability to understand. He Genuinely cared about me and wife. In the end, Joe managed to get me all that I wanted and more and the experience was great. If you're looking for a Hyundai I highly recommend you check out surgenor Hyundai. Thanks again Joe! All the best!

Dave Ron

Hedi Rasouli is the sales person I met bringing a new Hyundai Elantra to my door for test drive. He did a complete review and showed me evry interesting features about this car that I never knew about them before. Hedi is very knowledgeable, honest and his service is by far the best in town. I will go see him soon to purchase my first Hyundai ever and I recomend Hedi to everyone.

Abdoul M

Bought a car with Surgenor Hyundai. My sales rep was Hedi Rasouli who was very knowledgeable and friendly. He worked very hard to get me the car I wanted and met my expectations. I would recommend and refer him to any family or friends.

s macleod

Had AMAZING customer service from salesman Marc. Very knowledgeable, and answered any questions I had. He made my new car purchase stress free and enjoyable. Will definitely be recommending Marc's name to all friends and family who might be considered buying a car ????.

Jenn Wiebe

I just bought a used 2016 Hyundai accent this past week and it was a pain-free process! I worked with Sillin Canegan, who was stellar. She has a long track record in Hyundai, knew a lot--and in detail--about the cars we were looking into. Best of all, she applied no pressure at all, and truly seemed to be looking at my individual needs as a driver. For this last reason alone, I would highly recommend her, as it inspired a lot of trust and confidence, and enabled me to make a decision I feel great about!

Chris Niyongabo

Brother joe is the best no one can’t beat is service in business. VIP

Jody Brian

We have been customers of Surgenor for five years now, having very happily bought our Santa Fe from Tarek in 2016. Their service department has always been top notch. For instance, this week our sunroof got stuck in the "open" position...right before it was forecast to downpour. They took the car in, kept it in the service bay overnight, and gave us a loaner when the immediate fix didn't work. It took a week to get the car back but we had wheels and they cleaned up well after the messy job. We plan to return to Surgenor when it's time to trade in our Santa Fe!

Jamee Espinosa

Superb customer service all around! Catherine, Jordan, and Rob were all wonderful, pleasant, and helpful throughout my first time service experience with Surgenor. Highly recommend. Also, LOVE the that I can pay my invoice online. Thanks Surgenor!

Rebecca Campbell

I had a great experience at Surgenor Hyundai. Sameh was a great sales man. I am super happy with my purchase :) Walked in with hopes and dreams, left with a brand new Accent! I love my new car. ❤

Walwyn Family

Amazing service and attention to detail from the parts department. They were extremely helpful in rectifying some oversights, and went above and beyond in accommodating my requests. The parts advisor came out to my vehicle and assisted with rectifying the issues (not caused by this location!). This was my third interaction with the parts department in the past three weeks, and each one was excellent. Staff were efficient, friendly and very helpful. I fully recommend this location's parts department for fulfilment of all your parts needs!

free bird

Great Service and Great People. Dealt with Tarek Abdelfatah. Sales Manager. He is really a pro. I got a great deal and my car was ready as promised. They put it in the Showroom with lots of balloons on it. I love my GT. Highly recommend dealer. Will refer them to family and friends. Thanks.

Josée Richer

This dealership sold me a nice car but service is It's downfall. They did not follow up a complaint I made even after I wrote a letter. They are often offering to do repairs my car doesn't need. Money seems to be their number one preoccupation instead of customer satisfaction. Not going to buy a second car there for sure!!!

Mike Tessier

I had an exceptional experience buying a vehicle at Surgenor Hyundai. I had been looking for an SUV for quite some time and originally planned to buy one a year ago. However, with the pandemic and everything going on, I pushed it longer than expected. I began doing alot of research throughout the city at many other dealerships, all of whom were helpful, but none provided the level of service and care that was experienced at Surgenor. HUGE shout out to "Brother Joe". This salesman was exceptional in his ability to understand and made it feel as though he genuinely cares about me as a customer. In the end, Joe managed to get me all that I wanted and more and the experience was great. If you're looking for a Hyundai, it is highly recommended you check out Surgenor Hyundai and ask for Joe! Thanks again Joe! All the best

Shelbie Guenette

My experience at surgenor Hyundai was extremely pleasent, the whole staff was great. This was my second time buying a Hyundai but at a different dealership and I had no idea the experience could be made fun, easy and stress free. Marc was my salesman and he was wonderful; making sure I got what I was looking for, made picking up my car a special experience for me and checked in to make sure I was happy with my new car. I wouldn't go to any other dealership again!

Sumeet Bhardwaj

I recently purchased 2021 Hyundai Sonata from this dealership. The process was hassle free and the Surgenor team made it really easy for me to trade in my Mercedes and get a new Sonata. Special mention to Tarek ( Sales Manager ) and Kayla Martin ( Salesperson ) for providing such a good deal and an exceptional customer service. Really happy with my purchase. Highly recommend this place.

Antonio Campo

Great dealership. if your looking to buy speak with Jayce Sheehan. My 2012 Sonata was purchased from Surgenor Hyundai and I really liked the overall performance of the car. Drove the car from Ottawa to Los Angeles and back and it was very comfortable through out the trip in all weather condition. The engine experienced some problems at 95000k and I was concerned that the car was a write off. Jayce Sheehan saw that I had posted my concerns online and contacted me. He told me to bring in my car and that Surgenor Hyundai would take car of everything. He even offered me a rental car at no expense even though my car was no longer on warranty. Within 3 days the people at Hyundai replaced my engine and performed several other repairs to may car. All the work was performed for free with zero hansel and no terms and conditions. It was all done on Jayce Sheehan's word and his team at Surgenor delivered on their promise. Great dealership.

Patrick Asquith

I had the pleasure of dealing with Mr. Frank Daoud and I must say, it was the most genuine experience I have ever had in the auto sales industry. Frank was understanding and provided top notch service with no pressure or sales tactics. Frank got me the information I needed within 24 hours and was an absolute gentlemen. I did not purchase the vehicle as it did not fit my living situation and Frank was just as respectful and happy to provide the information without the sale. I can not say enough good things about this man, highly recommend him if you want a break from the souless vampires of the auto sales industry.

Leo Lemieux

how can i start this? well first i can start by saying Brother Jo is to me one of the best Cars salesman in Ottawa. Right when i put my foot in the dealership Brother was already their welcoming me and helping me from start to the end with …

dorothy forde

I came into the dealership just wanting to look around and a very nice gentleman named Roman Sidoli asked me if he could assist me. I was very impressed with his professionalism, and knowledge of vehicles He was not pushy and made me feel comfortable and relaxed. He gave me his business card, so when I am ready to purchase a vehicle I will definitely go to him. Thank you for the great customer service and experience Roman Sidoli

Harrison Brock

Originally had a bad experience with a service advisor, but the situation was promptly rectified with the service manager. I also just bought a 2022 Kona and i’m very impressed with the both the service and the car! Dealing with abdul was a pleasure; he was able to get me into the car for a great price.

Jessica Bircham

I had been searching for a vehicle for weeks and was met with nothing but disappointment, until I walked in and was met with nothing but smiles and positivity from Brother Jo!He went above and beyond, took all my stress away and found the perfect vehicle for me! I’ll be recommending anyone who is car shopping this place, and Brother Jo specifically! Thank you so much!

Magik Cash

Bought a car with my daughter our salesman Roman was full of personality. Kept us smiling and enjoying our time at the dealership. If he ever gets tired of selling cars he should really become a comedian. Great Laughs and great salesman.

Arthur Mcdonald

Well my experience with Surgenor has been great,no hard sales pitch just good old plane talking. We just bought our daughter an Elantra 2016 ,a fantastic car and at a very competitive price. Marc Stenson our car sales man was superb from start to finish.

Cindy and Chris

My wife and I we’re working with Jamal to purchase a used SUV from this dealership. He was extremely accommodating by driving to our house to do the test drive and delivery. It made it a lot easier for us since we have young children. He worked hard with us on any requests/alterations for the deal and we appreciated that. He was also understanding of the current situation with COVID-19 by wearing a mask and sanitizing. We enjoyed working with Jamal and would recommend working with him. Unfortunately, when the car was delivered we felt the cleaning was rushed and should have been cleaned more given how much we spent on the SUV.

Michelle Tremblay

Thanks to Lee at Surgenor's for the assist in leasing my 2021 Ford Bronco which I am very happy with. Excellent customer service, willing to answer any and all questions. I told him what i was looking for and he found it and had it ready for a test drive same week.

Mark Frizzell

I recently purchased a new Hyundai Palisade and wanted to share my very positive experience when dealing with the Surgenor salesman (Abdul Arab) and the Service team. Both sales and service were very professional - knowledgeable, courteous, and helpful. The whole process of buying the car, and having my new winter tires installed - with rims and pressure sensors - was a pleasant experience. On top of that, the price of the car, value of the trade in offered, and cost of the initial services were the best I found from any of the Ottawa area dealers that I visited during the buying process. Thank you Surgenor.

Benic

My experience was very horrible and the sheer apathy and unprofessionalism is indescribable. Had to return my car to the shop for the same problem that was supposedly fixed by them two months prior. Upon arrival, I was initially told that I declined to fix the problem during my last visit (two months) ,according to their records, and as such they are not responsible for the remergence of the fault. This was a blatant lie and thankfully I had my old receipts from my last visit which clearly indicated that I did not decline the service and I was indeed charged for it. They then accepted responsibilty and took the car to the garage to work on it. Came back a few minutes later that they cannot fix it and that I need to buy a new engine since the original problem is somehow connected to the engine. This was highly unfair and so I insited they at least fix the old problem because I cant buy a new engine due to a problem they claimed to have fixed a few weeks ago. They agreed again to fix ,left the car and two weeks passed without hearing any thing from them. Called to find out the cause of the delay and inquire about potential timeline and I was told a third party is now involves so they can not tell me when the car will be fixed. After waiting for more than two weeks, and spending almost 600 dollars on rental,my car was not fixed and I had to take it from them and get a new mechanic. On what planet is this fair ? How can a business sideline the satisfaction of a customer to this extent.? You took 350 dollars from me claiming to have fixed my car, a few weeks later problem shows up again, denied it initially and later accepted responsibility, waited for more than two weeks to get it fixed, spent 600 dollars on rental and still had to come pick up the car in a faulty state. Tell me why you do not deserve this rating? You have lost me as a customer for sure and I hope others follow suit.

Joshua Nemchin

I had the pleasure of working with Marc Stenson recently while shopping for a new vehicle. He was honest and straight forward with pricing and availability. He was always quick on the reply and worked very hard to try and find me exactly what I was looking for. Unfortunately I was in a rush and with the lack of availability with everything going on in the would today we couldn’t find what I needed in my very short time frame however I do highly recommend him to anyone in the market for a new car. He will work for you and do everything in his power to get you into the car or truck of your dreams within a fair price point. Thanks Mark for all the hard work, negotiating skills on my behalf and I do look forward to working together in the future. Joshua Nemchin and the Yard Kings staff.

Thomas Lowry

I had a great experience with Marc, he even had a welcome sign thanking for my business and balloons to make my first car purchase special. Thank you Marc Stenson and Surgenor Hyundai. Go see Marc if you need a knowledgeable and straight forward salesperson and a good buying experience .

Aaron Lorenzana

This is my 3rd vehicle from this amazing dealership with an outstanding team of people. There's no better dealer than Surgenor that will always treat you like family and will give you the best that you deserve and more! Roman and Sam helped me narrow down my options of the 2017 Tucson. Testing between the 2.0 to 1.6T, and Premium to Ultimate, it definitely helped to get a good feel of the range and find what I really needed most. I'm happy with my Tucson Premium 2.0 FWD, easy and responsive drive, all the essential options I need, and a price that can't be beat. Thank you so much Roman, Sam, Tarek, Rene, Meggan , Jo, Chris, Bob, Mike, Marc, and Nadine for giving me the best car buying experience!

Dee M.

I recently bought a 2016 Hyundai Santa Fe and had a wonderful experience. I went into the dealership around 10 am and by noon the next day I was out with my brand new car. I would like to give special thanks to the good folks at Surgenor Hyundai and especially to Ryan, who catered to all of my needs, whether it be showing me, or setting up, features of the car. I left the dealership truly satisfied. Thank you once again to Ryan for working together with the finance manager for coming to a price for the car that was unbeatable. I will surely be back for my next vehicle!

Cameron MacNeil

I had a great experience! I brought my Car in for service to get an oil change , and the mechanic Rob had recommended looking at my tires because I was worried they wouldn't have another season left in them. Turns out they are good for another year or two but my summers are almost done. Very happy with that he also checked my brakes and air filters which all turned out to be fine 10/10

MCG G

Great service center. Our tech Robert was knowledgeable and easy to talk to

luay al-rajab

Matthew was very professional and welcoming, He treated me with the upmost professionalism while still making me feel like family. Will definitely recommend Surgenor Hyundai to my friends and coworkers

Jon Ignacz

Brought my vehicle in for a seasonal tire change over and an oil change . My car went right into the shop and was ready within the hour. They offered a shuttle drive home Incase the vehicle took longer . Cory and Jayce were extremely helpful and professional during my visit. Will definitely be returning for all my vehicles service !

Clayton Johnston

I dealt with Tarek, on the Internet, and Juan in person. They were very patient with me, and did not waste my time. I felt the pricing here was some of the more upfront in the city. Ultimately, I did not buy a car here, but I would definitely return here for our next purchase. Thank you for your good service.

Kranti Chaitanya

Dealing with brother Jo to purchase my new car has been hassle free. I would definitely recommend him to anyone looking to buy a Hyundai. Thanks Brother Jo! You're the best!

Egress Widows

Always a great experience. Service is top notch. Roman and the whole team know how to treat people with respect! I felt very comfortable through the whole process and love my new Elantra!! Amazing job

James Cleveland

Awesome sales & service... Anyone looking to buy a Hyundai or have one serviced should go to Surgenor Hyundai!!! The team at Surgenor always goes above and beyond!!!

Sara Mayer

I bought my first hundai car a couple of days ago and hedi made me feel relax and not pressured. He listened and answered all of my questions. Hedi explained everything and took the time to show me everything. He kept on writing me email to make sure i was satisfied and replied to my emails fairly quickly wich is much appreciated. Thanks to him and all the team that helped me. I had a great experience. Good job!

robert rheaume

Before visiting Surgenor Hyundai, we had been in contact with other dealerships. However, Jake at Surgenor's was the most efficient Sales Consultant we met in our view and so we decided to purchase our Tucson at Surgenor's. He responded to our e-mails very quickly, provided clear and concise information, and was able to close the deal quickly as he understood that time was a factor for us in the purchase of our vehicle. Thanks again Jake, it was great working with you!

Juan Ocampo

I came in for a service appointment to re-install the OEM spoiler of my Hyundai Elantra, which was coming off after it had been re-installed in 2019. I was made to understand - or at least was never told otherwise - that this would be covered under the 3-year parts warranty that Hyundai offers. I had bought the spoiler from the dealership, brand new with the car, for this very reason: to ensure that if anything happened to it, I'd be covered under the 3-year parts and labour warranty. When I came back to pick up my car I noticed on my invoice that I was being charged both labour and parts to re-install the spoiler (over $200). I explained to the technician that this was a mistake since the spoiler was covered under warranty and after some back and forth he referred me to the parts manager. According to the parts manager, and the technician, the spoiler was an "after-market part" and therefore not covered under warranty. I explained to them that I had bought it from a Hyundai dealership (Pathway Hyundai, also in Ottawa), brand new with the car, and that it was sold to me as an OEM piece. They insisted that this was an after market piece and that I had to pay for the service, then go back to Pathway Hyundai and deal with them since they had lied to me and sold me an after-market piece as opposed to an OEM piece. I refused. After all, as a customer, I bought the car (with the spoiler included) from Hyundai, not from dealership A or B. I shouldn't be fighting dealership A or B when the mistake arises from Hyundai itself. After explaining this to the technician, he finally decided to call Pathway Hyundai and check his system. It turns out he was wrong and the piece was indeed OEM, which in principle, would be covered under the 3-year warranty. At that point, after almost an hour of wasting my time, he decided to inform me that the reason for not being covered under warranty was now that my car had 70,000kms. The warranty, he said, covered items during 3 years or 60,000 kms, whatever came first. At that point I was too annoyed and tired to try to argue with him. To be completely honest, he had lost all credibility. I ended up paying the money and later checking Hyundai's warranty policy for parts. Although he's correct, it is either 60,000 kms or 3 years, it is very clear to me that they were not willing to cover this under warranty from the very beginning. They were looking for an excuse to get paid. First it was the fact that it wasn't an OEM piece (which it was) and then it was that my car had too many kms. I'm honestly never going back to this place, although I had religiously taken my car for servicing here. I simply can't trust them anymore.

Robin Lacasse

Bought my new Hyundai from Brother Joe and he was great. He knows what he was talking about and how to make me happy. Would recommend him to all my friends and family. Thanks again Brother!

Kyle Lewars

My new Honda Accord was the first car I ever purchased from a dealership and it is the only place i will go in the future. Brother Joe greeted me before I even got into the building and was amazing every step of the way, getting me a great deal and answering all of my questions. Thanks again Brother Joe!! See you soon for a car wash!!

david lepage

Needed a new car. Roman introduced himself and the entire process was easy, comfortable, and completely based on establishing 'need' vs 'want'. One New Car later, very happy. This the second vehicle I purchase from Surgenor Hyundai and highly recommend.

Rose Bouchard Harvey

From my initial contact with sales consultant Roman Sidoli to signing the paperwork before getting my car, this was by far my best car buying experience to date. As exciting as buying a new car can be, I was stressed about the finality of making a decision on where and what to buy. Working with Roman Sidoli changed the experience from a formal transaction to a personal exchange that was relaxed and comfortable. There wasn’t the pressure that I have felt when purchasing vehicles from other dealerships. I felt like the decision was mine and Roman was there to inform and guide me rather than get me in and out and on to the next customer. I wouldn’t hesitate to recommend Roman to family and friends. As for my brand new Tucson, it’s the new love of my life!

Trent

Roman Sidoli worked really hard to get me a great price for my new vehicle. He was knowledgeable and up front with the negotiation and didn’t try the usual tactics. He made the experience very enjoyable and I would recommend him

Joshua Gonzalez

Purchasing my first vehicle was definitely an amazing experience with Surgenor Hyundai. Sean Kelly and my Sales Consultant Pedro Mendez not only helped pick the perfect car for my needs, but we're able to help me understand everything thoroughly in the entire process., I strongly recommend Surgenor Hyundai to my friends and family as the pricing was very, competitive, the day I, picked up my car they made me feel unique and the service since my purchase has been excellent. I, look forward to purchasing my next vehicle from Pedro Mendez, and the Surgenor Hyundai team.

J M

Had a bad experience with a car salesman lately? You know the kind...they're condescending and smarmy and the last thing you want to do is give them your hard earned money. Well that doesn't happen at Surgenor Hyundai. Marc Stenson was kind, patient, genuine and most importantly, honest. He goes over and above for his customers and it shows. I highly recommend you take your search for a new/used car to Surgenor Hyundai and ask for Marc. I couldn't be happier with my purchase.

Laurette Ernst

I went to Surgenor Hyundai to purchase a 2017 Elantra. Sameh Zaky, Sales Consultant, and Chris Shannon, Sales Manager, were very friendly, knowledgeable and helpful. They made my experience easy and stress free. And in the end I got exactly what I wanted! I'm a very happy customer!

Jeremie Etienne

i told brother jo i needed a car that goes well with my budget i had, and he did not deceive me at all :)))) The best

D Salie

Went to Surgenor 'cause a neighbour had bought there and the Hyundai brand has a good reputation. Staff were courteous and helpful. Was shown models that I was interested in (wasn't pushed towards other models), agent (Jake) answered my questions (i.e., was knowledgeable), and I bought a low mileage 2017 Tuscon Demo. So far, satisfied with vehicle.

Ivan Ov

I have recently bought a new vehicle from this dealership and was assisted by Maelle Holder. Maelle provided an excellent customer service: she was knowledgeable, helpful and very friendly. Besides, thanks to Maelle 's efforts I received much more for my trade-in vehicle than other dealerships could offer. I would recommend this dealership to anyone who is looking for a professional and reliable service!

Natalie Qar

I had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant, Abdul Arab was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. I highly recommend him and this dealership.

mohamed elsayed

Came in for a trade appraisal on my jeep and I delat with Abdul really nice and understaing

Sean Taylor

Had an excellent purchasing experience with Surgenor. I had always serviced my vehicle here since moving to Ottawa and the service team has always been great. Got a call from Tarek in sales one day out of the blue asking if I'd be interested in trading in my 2012 for a 2017 if he could get me an equal or lesser payment. I was previously not considering trading in my car, it ran great and wasn't that old, but I figured what do I have to lose? Tarek delivered! New car, lower payment. Very happy with my new vehicle. Thank you Surgenor!

Muska Popalzai

Great service! The team at Hyundai is amazing. I have done business with Hyundai twice, and each time Tarek, the sales manager went above and beyond expectations and provided exceptional service. Tarek is so patient, and kind. He helped me get the most affordable rate for my Tuscon. He is so welcoming, and he has made me a very happy customer. I will always do business with Hyundai! I highly recommend Tarek for anyone and everyone wanting to get a new car!

AF Trevvy

I've had all of my tune-ups and oil changes done at Surgenor Hyundai. Hands down - the most fantastic service I've ever had. I've dealt with Cory and Jayce - they work very well together as a team. Alejandro is one of the best service managers I've met to date - very infectious smile and well groomed! It's nice to deal with people that have a strong work ethic AND great personalities. The receptionist, Mary, is always polite when she answers the phone and throughout the entire conversation. I've walked in there and have met some nice sales people. Every time I leave there my car runs smoother than when I left it there AND it is always so perfectly cleaned and detailed! I'd definitely recommend Surgenor Hyundai to anyone looking to service their car or buy a new car.

Robin Jones

Maelle was great at listening to the wants and needs for my new vehicle. She was very knowledgeable, courteous and professional. The financing process was very well organized and speedy. I’ve been very satisfied with the service I received at Surgenor and would be happy to recommend it to anyone I know.

Nadia Mansour

Jamal is absolutely wonderful and knowledgeable!! He goes above and beyond for his customers and will do anything possible to ensure that they are a happy customer. Ask for him when you come to Surgenor Hyundai!!

George Mc Manus

Bought 2 vehicles and have them both serviced here. Extremely pleased with the their professionalism. They even wash my cars!

Brock Batey

Shopping here was by far the best experience I've had at any dealership. Every employee I've had the pleasure of dealing with has been kind and provided excellent service. I dealt primarily with Sameh Zaky in the purchase of my vehicle and could not ask for better service. Through every stage of my purchase he has continued to make sure I'm happy and that everything is taken care of. I would like to thank Sameh for the wonderful experience I have been provided, Jake Leduc whom I also dealt with, as well as the rest of the Surgenor staff.

Hector Reyes

We recently purchased an Elantra GT for my wife. The whole sale process with Tarek went very smooth from beginning to end. He put a lot of attention to detail and took as much time as it was needed to answer questions and to show us the features of the car. It was a nice touch to have a big ribbon on the car on the day of delivery! We are happy with the services and my wife is happy with her Elantra.

Sandra Baran

So I left this same review on fb but felt like it would be relevant here as well I got my oil change and tires switched today and I just want to say that ever since I bought my used Sonata in 2014, the entire service team has been NOTHING but AMAZING. My main service advisor used to be Corey and then once he left it was Jayce. Throw back to June 2017: Have you ever gotten stuck on a camp ground 320km away??? Well I have!!!!!!! and after a call to CAA and to Jayce, freaking out mind you, my car was towed all the way back to Ottawa and within 15 min I had a loaner vehicle ready to go and everything was going to be taken care of. Between Alejandro (who is now the parts manager and Jayce who is now the service manager), I can always be sure that I’ll be taken care of. You guys are awesome and always do the best you can despite the circumstances (like super busy winter and summer tire seasons) which I think some people tend to forget. Keep being wonderful guys and thank you for always being there :)!!

Shawn Mosiondz

Purchased a new Elantra two weeks ago. To say I was impressed with the experience would be a understatement. Marc Stenson was my salesman and he went above and beyond to help me find the car that suited my needs. He even drove out to my home in a small rural town when my car was ready to pick up. Thanks for the amazing service!

Meera Chander

I've had some pretty terrible experiences at other dealerships, but I'm happy to say that Jamal at Surgenor was awesome! He was completely understanding to my concerns based on previous experiences and was not pushy. He understood what my needs were and was easily able to pivot when certain cars were just not meeting my needs. Thanks Jamal for your patience and for being thorough in explaining the pros and cons of the vehicles I was looking at. I highly recommend you see Jamal if you're looking for a salesperson who will take the time to understand what you need.

Linda Voth

Showroom was clean and quiet. Salesperson was respectful and helpful. Purchase was made very quickly and easily.

Kim Zoryk

Amazing service department with friendly and knowledgeable staff. If you want to be taken care by the best, go see Jayce S. His customer service is outstanding. Thanks for all your help.

Monique Lecompte

I bought a Truck at Surgenor 2 weeks ago. The sales staff were very nice. Jake Leduc was extremely patient with me and he was very good. He provided me with answers to all my questions and made me feel special. I had my mud flaps installed yesterday and the service department was great. It is clean and spacious. I would recommend Surgenor Hyundai.

Natasha P

I’ve had great service here the last 3 years. Having tried Hyundai Hull for a short stint and hearing stories about other dealers, I can say Surgenor Hyundai is better quality of service, timeliness, and friendliness of staff. …

C. David

Bought a Hyundai Tucson from Surgenor, was assisted by Tarek. I must say, I'm extremely happy with the service, the quality of help, and the great pricing. I'd highly recommend friends and family, and anyone really, to come to Surgenor for a new car!

Zachary MacDonald

Great experience. Matthew was very helpful, respected my time and answered all my questions. Would recommend him to others.

Scott Billey

Abdul took care of me the entire way. No games! Straight forward and to the point. The easiest buying experience of my life. HIGH RECOMMEND would give 10 stars if I could.

Meaghan Tsambasis

Chris Shannon (Sales manager)was exceptional! He was attentive and ensured that he answered all my questions. He got me a great price for my trade in. Even got me some good winter tires!! His service was exactly what I wish for when buying a car! Sean Kelly (finance manager) was informative and didn’t push any additional products! He made sure I understood the process before continuing. Juan Ramos (sales consultant)delivered my vehicle to me and went over all the important details and cool stuff my car had to offer. All and all the entire process was seamless! I would absolutely recommend anyone and everyone go see the amazing team at Surgenor Hyundai!!!

Rick Ouellette

Did not have a good experience with the the sales department. Was met by a personable sales person Roman (not sure of spelling ) he gave me a vehicle to test drive. Also met Craig one of the sales mangers. I had advised them that I had another appointment that I had to get to but would be back later. Returned and was met by Craig, since Roman had to leave I was introduced to a young lady who would be assisting me. Did test drive and sat with her to make a deal. She quoted me on leasing and purchasing. The monthly payments on a 60 month financing were out of our budget the lease was even worse. in steps Craig, I gave him a number I would be happy with. He advised me would see what he could do, 15 minutes later he returned and said that if we were going to purchase he would see if he could do the price. At that I told him I don't like games and my wife and I got up to leave, Craig immediately advised that he would do the price. I advised him that his tactics had turned me against buying a vehicle here and left. Craig called me the next day ting to get me to return I refused. Not going back to this dealership ever.

Andrea Hustler

We have been going here for a few years now since we moved to Ottawa to get our cars serviced. The service has been great and the employees are super friendly and approachable. I just recently got a new vehicle because I was in an accident and Marc was great through the whole process of finding me a new vehicle etc. I'm very happy with my new car, and we love the staff at Surgenor Hyundai. We will continue to go back to them with our business!

algonquin college

If you guys don't want to be stuck with a brand new broken car please do not shop here! From managers to sales raps to service they are all a bunch of thugs. Very unprofessional, and disrespectful staff! They sold me a broken car when I went back no one was helpful. I had to fight for something I was paying( warranties). I honestly do not recommend this place to no one bcz car shopping is a big purchase and you dont want to be stuck with your car and never receive any help.

Pesty D

We had a lovely time shopping for our new car at this dealership. Roman was very helpful in answering our questions and making the entire process painless! We for sure recommend this dealership and will be returning if we're in the market for another car. I can't stress how relieved I was that the experience is so good, and the whole team for sure deserves a shout out! We love our new car, and had a great time getting it :)

dornkirk137

I just recently purchased my brand new Hyundai Elantra, and I found the staff very helpful very informative and the customer service was great. I want to give a special mention to Jake Leduc who was instrumental in my purchase. Not only did he provide great customer service and make me feel comfortable he walked me through every step of the purchase. I also want to thank Sean and Tarek who also helped with the final steps of the purchase. It wasn't just one individual they work as a team to make sure all your needs are met. They were also fast and efficient, but didn't pressure me into anything I didn't want or need. All in all a great purchasing experience. Dan Fenton

Steve Boucher

UPDATE*** This dealership has been nothing but troubles. Alain was the nicest out of everyone and got me to come in for a quote and right away that they told me that it looked painted with NO PROOF , and still after a 30,000 $ car this is what I get. I work at a garage myself and i will be telling everyone to stay away. Came here for warranty on my 2018 Sonata hood which got paint Bubbling already on this 30,000$ car.... the first guy I talked too said “we will get this taken care of forsure paint shouldn’t be like that” then I went back a few days later to see the manager and right away he said “it was a rock chip and that it wouldn’t be covered” with barley looking at it!!! I told him if he wants to see a rock chip I have one in my door and that was not a rock chip! He went inside leaving the other desk man to talk to me cause he didn’t want to deal with it.... bad management there. On top of that they said they would put it a claim to Hyundai Canada which has now been a month and a half and still haven’t heard anything. Really disappointed for something could have been fixed for a couple hundred dollars that they made about 30 grand on a car.... not impressed at all . Will be telling people about this

Primo Tessarolo

I would like to thank Jake Leduc (Sales rep) for his time during my purchasing of a new car. His knowledge and professional conduct was greatly appreciated. I generally hate the whole car buying experience but he made the whole process easy and pleasant.

Sado Yusuf

Before coming to this dealership, i visited several other dealerships. And every single one we went to weren't welcoming at all. Surgenor Hyundai and especially Tarek were exceptionally welcoming from the second we got there until I went to pick up the car. Tarek made the experience of buying a car an exciting one and I really appreciate it. Overall great experience and I would definitely recommend this location to anyone else.

Yvon Picard

Seriously not good. I had an appointment to get my brakes rechecked for loud squealing noises this morning; this following work done last week, and was told I would have to wait 3-4 hours to have the technician that did the original work assigned to my vehicle. I also mentioned that the brakes had a clunking issue since they were replaced last fall and all parts had been sourced through Surgenor Hyundai. This condition had been reported every service appointment since. Last week they charged me an additional $199 plus taxes to repair this ongoing problem. I mentioned this was a repeat issue and should be taken into consideration. This complaint seemed to fall on deaf ears. This type of service behaviour is quite unusual for Surgenor Hyundai since I have always had the very best service from them for the last five years. Hopefully someone reads these ccomments and will get back to me for resolution.

B P

I bought a used car from Rene Fitzgerald. I had been shopping for a long time so I knew basically what car I wanted and at what price I thought was fair. He was accommodating on that front. He always responded to my emails and calls 'same day', and did all the things he said he would (which wasn't my experience at some dealerships I visited). It was not a high margin car but he was still very helpful with respect to shuttle rides to/from their location, getting minor repairs taken care of, and getting the administrative stuff done/saving me time. I don't really have any complaints. Dealing with Rene was very low pressure and I would do so again in the future. Thanks.

Matt Lewis

We had an overall positive experience in buying our new Elantra. Roman did a great job in explaining the features and benefits of the car, and was able to find answers to all our questions. There was a small communication problem in scheduling the pickup of the vehicle, but the dealership's apology was sincere and well received. Bottom line: I recommend them.

Abdul Razak

First time purchasing a car from here, Sales Representative Abdul Arab was very helpful and knowledgeable about the car that I had wanted to purchase. Abdul Arab worked with the team to get the best deal based on my situation. Very happy with the solid service!

Luc Mongeon

My wife and I bought our car from here, and I must say that brother joe was the best to serve us on our purchase. He listened to what we were looking for and patiently catered to what we wanted. We didn’t feel any pressure like we did at other dealerships. He made sure that we were happy before we made a final decision. I would highly recommend him as the guy to sell you your next car. Thanks brother joe! You the man????

Sarah G

So happy to leave today with a brand new car that fits our needs! Thanks SO much to Brother Jo for making my first car buying experience a great one. Your kindness, patience and willingness to go above and beyond the call of duty were much appreciated!

Helena Daly

Thanks and high praise to Chris Shannon( sales manager) and Jake Leduc ( sales consultant) at Surgenor Hyundai. In my most recent purchase , they were both professional and patient, informative and knowledgeable. They are outstanding in their respective positions, Excellent ambassadors for Surgenor Hyundai. I would highly recommend these gentlemen and of course the dealership. I ‘ll be a return customer for sure! With thanks Helena Daly

Seraj Mohamed

Just bought the new 22 Tuscon from Abdul Arab. One of the best customer service experiences to date that I highly recommend.

Chris Murray

Great service! Had Jake Leduc as my sales rep he is very good and went the extra mile for me. This is the second car I buy from Surgenor Hyundai and will probably get my next one there also.

Tony Caswell

Purchased a new vehicle from Hedi at Surgenor Hyundai. He made the entire process seamless and a very positive experience. Even after the sale Hedi has been in touch with me to make sure all is well.My next car I will be going back to buy from Hedi.

C Séguin

They told my parents, who are nearly 70, to walk home in the rain when they showed up for their 9am appointment for a tire change... So they walked 7km in the rain. Then, they called them back after 1hr telling them their car was ready. They had to walk back to get their car. None of this was shared with them by customer service to prepare for this... and they could have stayed near by to wait...

Shelley Mason

Had the best experience dealing with Jayce! (service manager) When our car was in need of serious repairs, he took care of everything and even managed to detail the car! He was very helpful and made sure that I had nothing to worry about! Great work Jayce!

Vivi Thao

I've been going to Surgenor Hyundai for the past 4 years to get my car done and they always offer phenomenal service. Thank you Jayce (advisor) and Robert (technician) for always taking care of my vehicle and reaching expectations. I encourage everyone to visit the service team at Surgenor Hyundai.

Gord Mountenay

I purchased a new Santa Fe through Marc Stenson at Surgenor and was thouroughly satisfied with the service and attention to detail that he provided. It's not often an enjoyable experience purchasing a car but Marc went over and above to meet our requirements. There was no BS involved with Marc or the other staff I dealt with at Surgenor and I would highly recommend Marc and this dealership for anyone looking at purchasing a vehicle. I just wish it wasn't on the east side of Ottawa!

Victoria Stainton

Lee, Chris and Tarek were very nice and helpful throughout the process. Bought a 2021 Kona and I am really happy with it. It was my very first car purchase and they made the process simple and easy. I'll definitely be recommending to anyone I know looking for a car.

Malika Mody

Marc went above and beyond. I went to 8 dealerships in the span of a week. None could even compare to my experience at this one. He understood what I was looking for. Could not have asked for better service. I bought a used car and he made me feel like I bought the most expensive car on the lot.

Alicia Stainton

Great experience for my first experience of leasing. Quick and efficient service with smiles every moment. Big thanks to Lee, Mike and René. So excited about my new Elantra.

Trevor M

Vanessa was great to deal with over the phone. Even though I didn't purchase a vehicle from the dealership she was friendly, courteous and was able to get me the information I needed on the vehicle I was looking at. If I was in the market for another vehicle I definitely be taking a look at coming to see Vanessa in order to make that purchase. Best of luck during this trying time.

Sheena Resendes

If you feel like getting robbed of your money this is the place to do it! Roman and his sales manger Mike took advantage of two women (one being deaf, one being a new car buyer) and totally milked their way to the bank, with smiles on their faces! Being a first time car buyer I wasn't sure of all the benefits and price reductions I could have recieved until after I talked to family and friends, but Mike and Roman made sure I got none of them! They made sure to promise so many things but changed all of those promises when it was time to sign the contract. When asked to talk to the sales manager Mike about those changes he was no where to be found in the building! They made sure that you had all your insurance and everything switched over before making those changes too, so you were really stuck in a bad situation. Thanks guys! True gentlemen! You really know how to teach a girl a hard lesson. I would highly suggest not buying at this Hyundai. Go to any other Hyundai dealer but this place and I will make sure to tell all about it! My servicing will be done anywhere other than this money hungry pit stop. My advice to any car buyer, look for any other Hyundai dealer. And if you're adamant on this place then steer clear of Mike and Roman.

Erica C

Loving my brand new Tucson from Surgenor Hyundai. Great helped provided by Mike Patterson and Marc Stenson. Both of them were incredibly helpful and knowledgeable. Not to mention that they made it a stress free time. This was my second purchase at this location with the same staff, and I definitely recommend!

Camille Tessier-Burns

I had an absolutely amazing experience at Surgenor Hyundai. I personally dealt with Fares and the process went so smoothly. I never felt haggled or pressured by any of the staff members, everything went without a hitch. I bought a 2020 Accent hatchback at an amazing price! Thanks again Fares and everyone at Surgenor Hyundai for making my first car buying experience such a positive one!

David Kapita'Mba

I wouldn’t recommend. I bought my car there in January it took them a month for me to receive it. The car was dirty inside and not detailed. There was personal items from the previous owner in the car. I never received the second key like they said they were going order a new one. Once I received the car there was a paint scratch on the rear bumper which took them another month to fix. When I came to pick up there was another big paint scratch again on the car. That took them another 2weeks to fix. They said they were going to clean the car inside out but it was a lie. The sales guys are great but do yourself a favour go buy somewhere else.

Adam O'Brien

Jamal was super helpful and friendly! I would definitely recommend getting a vehicle with him and Surgenor !

Regent Desormeaux

This was my first experience as a Surgenor Hyundai buyer. A salesman Jamal Mansour greeted me and asked what vehicle I was interested in. He was able to answer all my questions on the different options packages, and made recommendations based on his questions. Jamal took his time to insure that he was selling me the vehicle ... a 2022 Kona that had the correct option package for my wife and I. At no time did we feel pressured to complete the purchase. I would recommend that anyone interested in purchasing a new Hyundai at Surgenor Hyundai on St. Laurent blvd. to contact Jamal. I am looking forward to taking delivery of my new Hyundai Kona later this month. Mr. Regent Desormeaux

s. f

I recently bought a car from Joe, at Hyundai Surgenor and his service was amazing! He is very knowledgeable and has great customer service. Definitely recommend!

Mohammed Chikh

I just had one of my best customer experiences at a car dealership. Doing business with Surgenor Hyundai was really a great pleasure and especially dealing with Mr. Fares, honest, very friendly, competent and he knows how to answer questions with relevance. He never tried to put the pressure just to make the sale. I would never hesitate to recommend Surgenor Hyundai and especially Mr. Fares to those around me. Thank you again and it was a great pleasure to do business with you.

Brendon Doyle

After extensive research I decided Hyundai was the best way to go. Went to Surgenor Hyundai and was not disappointed. Mr. Fitzgerald was very helpful with my first time shopping for a car. All in all a great experience. Definitely recommend them.

Mak Dab

I purchased a car from brother Jo the top sales mvp good energy positive

easydeath

Second time I've purchased a vehicle from Surgenor Hyundai...always a pleasant experience. No high pressure sales tactics, just a nice relaxed atmosphere...my family and I are very happy with our new Tucson...Salesperson Meggan M. was a pleasure to deal with...very friendly, down to earth...buying a vehicle here is easier than getting your cable hooked up. Highly recommended.

Judy Dunnington

Tarek’s customer service was exceptional. Helped me to get into a new Venue under rather complicated circumstances. I’ve always had exceptional experiences with four different Hyundai’s from a number of different dealerships. Now I will only deal with Tarek. Thanks so much!!

Khodr Salim

Jamal you went above and beyond to help me choose the best car! You are such a kind, caring, and funny man that made my car shopping experience wonderful! 100% I would recommend to go to my main car man Jamal for any of your needs!!

Matt Leonard

Marc found me the perfect vehicle on very short notice and on budget. Top notch sales experience and awsome service. I will be a lifelong customer! ????

Jillian I.

Worst Hyundai dealer in Ottawa. They'll tell you winter tires will be free per their website offer, yet they charge you on the bill of sale. Shady. On several occasions I have gone for service at 8:00 on a Saturday and none of the staff is there! The last time none of the service staff were there on time, nor was the shuttle driver. They will book you in and call you after having your car for 5 hours and say they couldn't work on your car because they couldn't locate the tires, which they store on site! This is the most poorly run place. So glad I got rid of it and bought a Nissan! I'd drive across town to Myers on Robertson Rd before I'd go back to these disorganized fools. Oh, forgot to mention how the sales person will call and email you repeatedly to complete the survey about the service you received. This is because of the cash bonus they get. Avoid this place!

Mind Control

I brought my car to the dealer for service and the car had no issues. I wanted to check the front and back ends and when i left the dealer and turned of the car i heard clicking noise so i called the dealer and agreed to bring the car in few days but when i arrived they insisted to charge me for checking that noise which did not exist before my car entered the dealer. When i asked to speak to the manager, he had a very poor sense of customer service by the tone of his sound and insisted in charging me so i had to agree. When it took them 1 and 1/2 hour to get the car in and another 1 and 1/2 hour to check they told me that the noise is normal and when i said there was no sound before i bring it for service he said oh for hyuandia cars after 5 years this clicking electrical sound is normal and we have to charge u so i diagreed saying why u did not say it is normal since u know the normal from the begining and i dont have to pay the charge ( obviously i dont agree with the normal since i had the car and it was fine before i bring it in for service) So he was so rude that he mentioned that if i dont pay i will not get my car back loool. I had to ask to speak to the manager again and finally the manager agreed that i dont have to pay. I would never go back there again!!!!

MYDRISS ELOUEDGHIRI

I just traded my 2017 Hyundai Santa Fe for a 2020 Santa Fe, and I received professional and timely service from Elias Ziade (Sales person). I was very impressed with his professionalism and timely follow ups! He looked after everything, including the plate transfer! Thank you to Hyundai and Elias for the great service!

Adam Dali

Abdul was extremely helpful and greeted me as soon as I walked in. Very kind and answered all my questions. Overall great experience and would recommend dealing with Abdul!

chris fletcher

Took my car in for a check up and detailing. Great work . And excellent costumer service to Miriam Duval!

Amrou Elbadawy

I finally found my perfect car. Tarek Abdelfatah the sales manager spent a lot of his time listening to my needs and was very patient to show me a car after another on multiple visit. I really appreciate his professionalism and courtesy. Thank you Tarek and thank you Hyundai for this outstanding customer service.

nadine mansour

Please ask for Jamal Mansour. He is very knowledgeable and patient. I recommend buying a car from him!

Charlie Hoffins

Just purchased a new Hyundai from u guys!! AMAZING SERVICE by all of the staff members especially ORIANA who helped me out in my every step in purchasing. MUST RECOMMEND ????????????????????????????????????????????????

John Barteaux

I purchased a used vehicle from this dealer. Walid was the salesman that helped me with the purchase. He was very professional with entire purchase experience from start to delivery. The financial officer Sean was very clear with all the details and obligations in the contract. There were no surprises when the deal was completed. I would not hesitate recommending this dealership for purchasing a vehicle especially if you are dealing with Walid.

Manon Boucher

Just purchased my first electric car, Chevy Bolt, quiet smooth ride and best of all no more gas. Thank you so much to Pierre Bertrand for your expertise and good service. As usual.

Jeremy Clark

I can’t say enough about the team at Surgenor Hyundai and in particular Jayce and his service team. They have taken great care of me and my 2015 Sonata. I had an issue that resulted in them replacing the engine under recall at no cost to me. Jayce set me up with a loaner and I had my car back the next day!

Sabrina Bhatia

I have been servicing my SUV at Surgenor Hyundai since I purchased it over a year ago. The Service Team is impeccable; honest, reliable, courteous and patient. There are other Hyundai dealerships closer to me but I continue to come to Sergenor because every interaction is a pleasure. Thank you to Shane and the service team for all you do.

Tony Lamar

I was looking for some help and purchasing as new vehicle and a employee by the name of Roman Sidoli was assigned to me thnak god cause i know nothing about cars. He was extremely polite and super knowledgeable i could not have asked for a better experienced salesman.

dan dylan ruremesha

“ Exceeds Expectations!” I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range.Brother Jo took the time to give me all of my options and was never pushy. I ended up getting a brand new car that I LOVE and can afford. He even took the time to make sure I knew how everything worked and was set up properly as far as connecting my fone.I highly recommend brothe Jo at this place .

Rennie Molnar

Just bought a 2017 Sonata from them. Jake Leduc was very helpful and thorough with no pressure tactics. A great deal and great service. Thanks Jake.

Luc Chretien

Purchased a new car, awesome service. The salesperson Jake was very patient to answer my thousand questions I had and made it very easy for me to transition from my 13 years old car to my new Hyundai. The dealership is nice and I spoke with management, service and I feel I Will like the dealership. I had shopped around and this car dealer was the one that impressed me most so I went with them.

Allie Francis

Marc is the best car salesman I have ever encountered! Super friendly and knowledgeable. Also, Cole from the service department is friendly, funny and very accommodating. Really great place and great people, highly recommend!

sadib Sufian

My dad wanted to buy a new car for his taxi so we went in to surgenor Hyundai and was immediately greeted by our salesperson Hedi and he shown us 2 different models that he thought my dad would like and we went for a test drive in both and we loved the cars. We worked out all the information in a hour and when we had questions they answered immediately. I have to say a really good experience with them.

Sebastian Gaissert

We had a great experience when buying our Tucson at Surgenor Hyundai. Our sales rep Meggan took great care of us and took the time to answer all our questions. We never felt pressured or pushed in any direction and would definitely recommend buying at Surgenor Hyundai again. Thank you for a great experience.

Stella Stenson

Recently moved to Ottawa from another province in late October and needed to purchase a second car for our family. We had a excellent experience working with Marc and would recommend Surgenor Hyundai to all friends and family.

Angelo Ayoub

Great experience with one of the sales members Joanem. Answered every question I had, would highly recommend him to any other person looking for a stress free experience .

Colleen Mapendere

Marc was very helpful and patient during my car purchase decision making process. Always available to answer questions and to facilitate my many test drives, he provided excellent support and service! I am enjoying my new Hyundai purchase- thank you!

Crystal Surette

A friend of mine referred me to Surgenor Hyundai after hearing my frustration with another Hyundai delership. I'm so glad she did. Costumer service is amazing !!!!!! Actually even better than amazing. I will never bring my elentra to another dealership again. Jayce is fantastic to deal with. From our first conversation I knew my car was finally in good hands. I felt like someone finally was listening to my concerns and truly wanted to help me. A loaner car( 2017 elentra) was provided to me while they kept my car and received updates on progress to my car issues by Jayce. I recommend everyone to go to surgenor Hyundai !!!!!

Kindree Woznow

I bought my Hyundai Tucson in 2020 , and although I’ve moved 8 hours away , I try to get my services done here as much as possible because the quality of the work is excellent. They always take such great care of my car and return it clean and ready to go. Shout out to Rob the mechanic, he always handles my car with care and delivers service wise. Thanks !!

Mark Freel

For the second year, my winter tire change took over 3 hours (tires on rims!). On both occasions, I booked an appointment for 7.30am (having been offered 7.30, 8.00, 8.30, etc.). This year I got the car back at 11.15. I had to Uber my wife to a 10am appointment ($15) and cancel my own 11am. Who would have thought that this would have been necessary? I could have changed the tires myself in 30 minutes. It's a pity. I bought the vehicle there and the showroom service was excellent.

Dragana Bozickovic

Roman made my car buying experience both efficient and pleasant. Suregenor Hyundai was the second dealership I visited and I planned on visiting others afterwards; however, I decided not to visit any other dealership after meeting Roman. You immediately get the sense that Roman truly wants to get the customer happy. Most importantly, he was honest, which I greatly appreciated.

Derek Hamilton

Great shop with incredible staff! Even after I moved to the west end of town. I still travel down here when I need my car serviced. The technicians are top notch. Very knowledgeable and honest. I wouldn’t bring my car anywhere else.

R S

We brought our Hyundai for a second time to Surgenor Hyundai and we are absolutely amazed with the top notch service we received. This was consistent with our first visit. The team really went above and beyond with customer service and got the job done right. Thank you Cory R and everyone involved.

Jamie

Ask for Jake @ Surgenor Hyundai!! My wife and I just bought a 2018 Hyundai Tucson from Surgenor Hyundai. We dealt with Jake Leduc and honestly we couldn’t have been happier with the service. He has a very pleasant demeanour about him, didn’t pressure us into anything at all. He was helpful and very knowledgeable about the vehicle we purchased, and was completely transparent. I would highly recommend Jake if you want to purchase from this dealership. His sales manager, Tarek, was also very nice and easy to deal with. I don’t normally give 5 star reviews, but I can’t fault any part of the deal, and give credit where due. Many thanks again for the great buying experience. Jamie & Karima

avvo

I've bought many cars over the last 40 yrs and from many dealers across Quebec and Ontario. But the Surgenor Hyundai team in Ottawa made the cut above the rest and let me tell you why. The Genesis I was searching for months, was at Surgenor and I was in Toronto 400 km away. What happened next I did not expect when I gave Surgenor a call. Tarek was my first line of contact. A gentleman patient and meticulous, Tarek reached out to me to setup the deal. Within 12 hours we had gone over the numbers, revised the draft three times and we had an agreement. I booked my flight for Saturday morning. Tarek forwarded my flight detail to Marc Stenson. Marc was waiting for me at the airport when I arrived. What can i say to convey that I felt as if Marc may as well have been my next door neighbor as we drove down to the dealership. He led me in and there was my new car in the showroom with a big bow on the hood and a plaque with my name on it by the car stating "My biggest internet purchase ever!". What a welcome, pure class and all Marc. Marc proceeded to answer every question I had. We went over the car A-Z. Marc had the file and all the paperwork ready for signature. And then when it was all said and done, Marc drove the car right out of the showroom and handed me the keys with a handshake and a smile from the heart. I might as well have lived next door. That's how I felt when I drove away from Surgenor Hyundai in Ottawa back to Toronto in my new Genesis. Way to go Tarek and Marc. That's the way it's done. Five big stars Surgenor Hyundai team.

Sahil Waheed

Feeling very shocked and upset, I walked in to Surgenor Hyundai in Ottawa, ON, with my son and his friend, as I’m currently a Hyundai owner and wanted to recommend them and had the intention to buy a car from them. The lady that was trying to get us the deal didn’t spend much time with us and every question we asked we had to wait at least 10 minutes as she kept going back and forth to the sales manager. We already knew what car and what deal we wanted but they made the process much more complicated and they were constantly making it more confusing for all of us and even the salesperson didn’t have any knowledge regarding our concerns. Basically we didn’t get to communicate properly and I believe she was new so its not her fault. As we were about to make up our mind the sales manager Mike Patterson walked up to us with a very rude and aggressive approach and didn’t greet us at all, all he had to say was that “ obviously we can’t do business with you guys”. We were not expecting to hear that from the manager and we ignored the comment and asked for more details on the ongoing deal specifically regarding the final price and he stated “ what good is that gonna do you guys?” After this comment we felt that he was not willing to help in any way and was very unprofessional and unwilling to cooperate. My friend then went on to ask him about what he is getting on the deal and Mike said “if you guys can get a better deal elsewhere then why are you here?”. He also degraded our purchase and my friends decision by saying” Why are you worried when you’re only buying the most basic car we have”. He seemed to not even want us there at all which made us feel like we weren’t welcome and they didn’t want to sell us anything. Everyone else there seemed to ignore the fact that we were being ignored and not taken seriously. Mike also directly told us to leave the dealership. After this experience I don’t even feel like being a Hyundai customer and I came to the conclusion that I want my current Hyundai car taken back, Mike made me feel embarrassed in front of my son and his friend, he disrespected us and didn’t show any empathy. I want this message to be made public as I feel that such a person shouldn’t be representing any dealer or company in such a manner, he is deliberately trying to get customers to leave without any valid reason. He simply didn’t want to answer any questions regarding the car.

Deana Ward

Marc and the team worked very hard to make a deal. In the end, we left satisfied and with nothing but positive things to report about the customer experience at Surgenor Hyundai. Loving our new Santa Fe XL. Thank you!

Meaghan Shaw

My experience at Surgenor Hyundai was amazing! Jake was so much help, finding me the perfect car to suit my needs without going over my budget! He was super friendly, knowledgeable and made me feel super comfortable with the process of buying my first car! Would absolutely recommend buying a car from Jake and Surgenor if you are looking for an honest and positive experience!

Ashley M

I've had such a great experience with this company. I bought a used car last year and everything since has been wonderful. Jake was the salesperson and he was so kind and easy to work with. He helped me get exactly what I wanted at the price I needed. The service department has also been great. Everyone is so kind, the service has been quick and the shuttle guy super nice and funny. After having less than desirable experiences with other dealerships, I would recommend this one every time.

Andrew Kim

Dustin and Alexandro in parts were two of the most helpful and kind parts advisors that I have ever met. They were knowledgeable, courteous, and went over and beyond their duty to help assist with my vehicle. I would 10000% recommend them for assistance!!! Thank you Dustin and Alexandro!!!!

Sebastien Gelineau

Great experience, super customer service,i've worked in customer service before so i knew what to expect. One the Employee's Myriam was her name i think, great! friendly and helpful.

Eric Russell

I loved the experiences I've had at this location. My father bought a 2014 Sonata from Delawri but they wouldn't care about a problem he had with the car. At Surgenor Hyundai they fixed the problem for my father and not long ago I ended up buying a 2015 Sonata from them. Hedi, the new seales person was very helpfull. He was able to get me a fantastic deal. All and all I recommned this location to my family and friends.

Andrew Webber

Jamal was VERY helpful and responsive. Amazing follow up, communication, and effort. He will listen well and do what he can to meet your needs. Highly recommended.

Ryan T

Had a great experience here. Maelle was very responsive to all of my questions and she helped find the perfect car for me. I would highly recommend going to Maelle and this dealership if you're looking for a new vehicle.

Danielle Levesque

I purchased my very first vehicle with mark at Surgenor Hyundai (a Hyundai Elantra GT), He made sure i was able to have everything i personally wanted in a vehicle and more. He also provided us with all of the information. I cant say enough about this place everyone is welcoming and appreciative of you the second you walk in the door from sales to service. On top of all that they worked with my parents to surprise me with getting to pick it up earlier then I had expected. I thought I was going in to sign some papers they had forgot to get me to sign about a month ago. When i walked in there was my car with a big red bow and a sign that said Congratulations on your very first car. Thank you mark and mike for making my purchase of my first car an experience i will never forget.

Alison Magee

Always a great experience! Marc really goes above and beyond. I would highly recommend doing business there !

Trevor Rodrigues

**When writing this review I can only comment on my own personal experience. I will post again once I've dealt with the dealership. I don't think I would recommend Surgenor Hyundai . Short story.....you will go in for an oil change and come out with a $1000 bill. Out of the 10 times I've gone, I would say 7/10 times I have been told I need to spend more money....and I have an almost a brand new car (26K). They seem to look for what they can charge you rather then being honest. I cannot comment on sales because I bought my 2013 Sonata (4.5k on it, yeah that's right, barely used) across the street in 2016 (owner didn't use the car that much and wanted a Jeep). I have taken my car to Surgenor consistently since then. Initially I was happy but was very disappointed later on. When I bought brand new tires, they installed them and when driving home I felt an odd vibration. I wanted a second opinion so I stopped by Frisby Tire and they showed me how the tire was misaligned and not set properly. They reset the tire for me and asked who put these on. They didn't even charge me anything (I think from now on, I will stick with them). I complained to the hyundai manager who set things straight so I thought that was just an anomaly. Then 6 months later they said I needed to have my brakes cleaned. They said that it was due to me not driving the car alot. They were clearly referring to the low Kms that the previous driver put on it. So I went with what they recommended and cleaned the brakes. They then prompted the same action 6 months later and which point I said no since I already did it 6 months ago. How many times does one need to clean the brakes? Now 6 months later they said I need new front brakes $563, alignment $120, $120 for rear brake cleaning. I thought I was going in for a $200 oil and tire change, instead I just forked out $1k. Update! I took my car back to surgenor hyundai. Seems like yet another tie rod is broken (this time on the right side). Last season it was covered under warranty (still had to pay for the allignment myself) for the left side. My warranty has since expired so they want to charge $230 plus $95 for allignment. Once again, go in for a service of $200......time to fork up more. Guess it's a pattern.

Logan Cameron

I bought my very first car from Marc Stenson at Surgenor Hyundia a couple months ago. I have nothing but good things to say about Marc, and his willingness to do whatever he can to help you as the customer. Marc made himself available and answered questions promptly and honestly. I would suggest anyone who is interested in purchasing an Hyundai to visit Surgenor Hyundai on St Laurent and ask for Marc!! you will not be disappointed.

Carolyn Woznow

Always a pleasant experience. Staff are always friendly and work is done on time. I appreciate how clean the car is when I pick it up.

Ginette Laframboise

The approach was very professional and warm. The service manager Jayce has tremendously helped me throughout this difficult situation. I'm very thankful to him and his team. I also would like to mention the salespeople were also very nice and helpful thank you Brother Jo and Chris. I will be returning to this dealership and buy my next vehicule at Surgenor's Hyundai St Laurent. Have a great day and a very merry Christmas!

Chelsea W

Sales team was excellent! Could not be happier! Jamal was an excellent sales rep, very helpful and informative... ask for him! The Sales manager Tariq helped get me the best possible deal. Best dealership i’ve dealt with so far. They will work with you, and do everything they can to get you the best deal, and ensure you leave happy!

Kathy Boulay

I received fantastic service from Maelle from start to finish and even the follow up call to ensure I was enjoying my new car and if I had any questions. I highly recommend this dealership and especially Maelle.

Syl Monette

Always a great experience. Service is top notch. Jayce and his team know how to treat the customer. Great job.

Lori Greer

Mark was excellent! he was patient, understanding, and funny. No question was unanswered. He gave his all and made sure I was happy with my car purchase, and I am! Thanks Mark

Mike Rivard

I recently purchase a 2021 Hyundai Venue from Surgenor Hyundai. The ENTIRE process was totally stress-free. It's not often you can walk into an automobile dealership and not feel pressured. From the moment I met salesman, Roman Sidoli, I never felt any pressure. I knew what I wanted and he knew what I wanted, yet never pressured me. I am a very thorough shopper with many many many questions and he answered them all with great knowledge and he knows the vehicles inside out. I also dealt with the sale manager, Chris Shannon. After very little haggling on price and perks..... the deal was done. He, too, was very helpful and, most of all, very fair. Once our deal was done .... a fair deal for both parties .... I was then dealing with finance manager, Rene Fitzgerald. He was equally knowledgeable and patient with all my many questions. He sold me my 8-year warranty for a very good price. The ENTIRE purchase experience was awesome. I am so happy I decided to pay Surgenor Hyundai a visit.

Anony Mous

Went to Hyundai to find a car for my nephew. Brother Joe was amazing, he assisted us from start to finish. He was very professional, kind and efficient. He definitely went above and beyond for us making the whole experience enjoyable and smooth. Would recommend

Gaspare Romano

The service manager, Jayce Sheehan has been great. My wife and I met him 3 years ago when we purchased a 2017 Elantra. Him and his team have always treated us with respect and have assisted us with our vehicles maintenance. A big thank you to the Surgenor service team.

Michael Pierre

Great service from Joanem! Found the exact vehicle I was searching for a great price! Would recommend anyone that is searching for a Hyundai to go visit him. Great salesman!

Rick Westwell

On July 7,2020 we purchased a 2016 Honda CR-V. In the fall when we changed out the summer tires with rims to winter tires with rims we noted that the existing summer tires were not new. We were under the assumption that because of the limited wear left in the tires which already had 73,290 KMS ( car came from Toronto ) there would be new tires on the vehicle. When we picked up the vehicle the vehicle was shining as well as the tires. We signed a road hazard tire warranty which we thought were for the new tires. Under further review of the tire warranty it stipulates for used vehicles the tire warranty would be for 40,000 KMS however a clause is exclusions stipulates a void warranty if the remaining tread was less than 3/32” which means in our case the warranty was void when we picked up the vehicle.I then played telephone tag with the salesman, Roman Sidoli, who had to discuss the issue with the sales and leasing consultant, Chris Shannon. I then played telephone tag with Mr.Shannon. I eventually got frustrated and gave up. Just recently in March 2021, with 82,752 KMS on the vehicle it developed a squealing noise from the tires. The dealer checked the vehicle and advised that it was a rear seized caliber and back pads and rotors were required. Less than 10,000 KMS were on the vehicle and it required almost $1000 in back brake repairs!!!!!. When my daughter picked up the vehicle after the assessment for the squealing brakes she saw and spoke with our salesman, Mr. Sidoli, he advised that they always wanted happy customers and requested that I should contact him. So again I sent an email to him that night requesting a review of our problem. I did not hear from him for at least two weeks, or even got a response to my email, so I left a message with the receptionist for him to give me a call. He eventually phoned and advised that he would again have to discuss with Mr. Shannon. I have not heard a word, very frustrating!!!!!. I guess once this dealer makes a sale, it’s on to the next sale and they forget about the purchaser to try a resolve any issues with used vehicles. Very terrible after purchase customer service!!!!.

Kaja Cross

I got my first car here the experience was great. Maelle helped make the whole process smooth and kept me informed and updated about everything in relations to my car and also provided amazing customer service. everyone at this location does their jobs wonderfully and I am very please I would highly recommend!!

Lina A

Amazing staff service and car hands down ! Recommended 10/10! Soo helpful and nice and only give the best of the best ! Tarek Abdelfatah and Juan Ramos were soo helpful I thank them so much for everything I appreciate everything they done for me make my car purchase soo much more meaningful !

Heinrich Dorvil

Once I found brother Joe. I had a great experience. Joe was patient funny but professional and responsive while I researched what vehicle I wanted. Brother Joe is the best seller I’ve ever had.

Nicolas Amdouni

I received excellent service from your salesman Joanem Etienne. He was very polite and respectful of my needs in my search for my next vehicle. He is very deserving of this review.

Caitlin Fischer

Thanks to Marc for an excellent used car buying experience!

D Caminti

We just purchased a vehicle and received such incredible service from the general manager, Conor Reid and our sales consultant, Jake Leduc. What a fantastic organization. Well organized, very reasonable and outstanding customer service. Thanks so much!

Elizabeth Sidoli-Laffin

Always a pleasure dealing with this location. Roman is always prompt, professional and organized when it came to the sale of my vehicle. He is always welcoming when I go in for service and dealing with their service department. Friendly and amazing staff and service

Jaclyn Switzer

Dusty, the tire expert in the parts department, was fantastic! He was so kind, patient, and most of all so customer focussed. Not only was he extremely helpful on the phone helping to find me the best tire, but he also gave his own personal opinion. He then made sure that my tires were ordered immediately, and would arrive in time for my upcoming road trip. He ensured that he connected with the reception to get me an appointment booked in immediately. He followed up prior to my appointment to make sure everything was sorted and I didn't have any further questions. And then he followed up after my service appointment to make sure everything went well. He also reminded me about my tire rebate, and took the time to walk me through the entire process. He also encouraged me to call him anytime with questions and gave me his direct number. I can't say enough about Dusty. He made my experience so positive, and he was a pleasure to work with. I think Surgenor Hyundai should take pride that they have Dusty representing them and their company. It is because of Dusty that I will come back to Surgenor Hyundai. I can't say enough about him! Thanks again Dusty!

Leah Smith

Hedi Rasouli is wonderful! I had experienced delays in ordering my new 2018 Hyundai Kona, but his kindness, caring and thoughtful approach made it manageable. We will be sure to see Hedi in the future for all of our Hyundai business. Even though it was a long wait, Hedi made my first vehicle experience a positive one !!!

Abdihakin Kheire

In August we bought a 2015 Hyundai Elantra from Jamaal. My parents are elderly and Jamaal treated them with courtesy and respect. We had found the same vehicle at another Hyundai Dealership which were also going to add free winter tires with the deal. We found them to be pushy and somewhat disrespectful. With Jamaal and the sales manager Mike Pattison it was completely opposite. Jamaal was transparent with the numbers and had answers for most of our questions. I certainly would recommend this dealership to those seeking to buy a new or used car.......and please ask for Jamaal if you want great service!!

Melanie Parent

Myself and my husband loved our experience at Surgenor Hyundai. We had the pleasure to speak to Georges Hindeile who provided us with all the information we requested about my new car (the Luxury Santa Fe), did not pressure us into buying the vehicle and was extremely accommodating. He was genuine and friendly in his approach and was able to get us an incredible vehicle at an amazing price. He even threw in the car mats and cargo tray to seal the deal. You will not be disappointed if you can work with Georges as you shop for your new ride!

Lise Lock

This was our 2nd appointment for a rattling issue coming from the back of our new 2018 Hyundai vehicle bought last September. The noise was getting worse and frankly I was very frustrated with this. To my delight the shop foreman joined us in a ride around the area and found what the issue was and fixed it before we were back to the shop. Needless to say I was delighted and the stress has been lifted from my shoulders. Thank you so much. Wayne and Lise Lock

Lynne Cholette

Fast, friendly and efficient service. Would recommend to anyone looking for top notch service with amazing staff.

Reg Dunn

Best car buying experienced we have ever had...Thank you Abdul Arab. We travelled from Sault Ste Marie to Ottawa to purchase our new Santa Cruz and will travel that again when we purchase our next Hyundai from Abdul Arab. He was worth the drive.

Natalie Barber

Mike was amazing! He went above and beyond to assist me in finding me my new car. Great customer service. Beyond impressed!! Thank you for all your help and honesty. These guys are great!!! Would recommend this place to anyone!

James Prebble

Amazing customer service, I have been going around to dealerships searching for a possible new vehicle. The service I received at this Hyundai location was phenomenal. A very kind young man named Jake assisted me and was very helpful throughout the whole process. In the end I decided it wasn’t the time financially for me to purchase a new vehicle, however; when the time comes I will definitely be going back to Hyundai to talk to Jake and see what he recommends.

Mathieu Kongolo

A1 service from brother jo, I expect anyone that I s looking for a car to go see this wonderful gentleman. I wish you the best Sir????????

Caput Rukahs

Brother Jo's approach was conducive to a very positive car shopping experience and he exceeded all of my expectations. I am walking away as an extremely satisfied customer. His positive energy, demeanour, presentation skills and product knowledge are top notch. He is adept at listening to a clients' needs and takes the time to understand what information they are looking for. Once he has this information, he brings forward relevant product details through his demonstration that made me a more informed customer. I would highly recommend Brother Jo to you if you are in the market for a vehicle. He will ensure your needs are met and more. Brother Jo is the guy to speak to if you want a fantastic, no pressure and informative car shopping experience.

Paul Medow

Chris (sales manager), Tarek, and Sean have all been fantastic throughout my car buying experience. I could not have asked for better service and attention to detail! Definitely now a customer for life

Brent Mcrann

My wife and I spent a month looking for the best prices and the best customer service in Ottawa. We found them both at Surgenor Hyundai. Ask for Roman his approach was refreshing as he listened to what I had to say and went over all the features on the vehicle during our test drive. When we got back to the dealership we gave him our budget as we did not want to do the whole process of going back and forward. Within 15 minutes we had a deal that everyone thought was fair. Couldn't be happier!

Rick Singla

I like the dealing. they gave me best dealing in the Ottawa. The lady Holder is the best dealer.

Hala Farid

Our experience at Surgenor Hyundai was stress free and couldn’t have been better. Particularly, Tarek, the Sales Manager was very knowledgeable, professional and guided us exactly to what we were looking for. We were thrilled with our flawless experience, thanks to Tarek and his team!

Mohamad Alkadamani

I have sent my recently-arrived to Canada friends to Surgenor Hyundai to purchase their first car after they got disappointed by a couple of other dealers. Eventually, they purchased Santa Fe 2019 and they are super satisfied with the service provided by Surgenor. Fares, the responsible salesperson, was super friendly, knowledgeable, and supportive. He did everything to keep my friends satisfied and happy!! I am glad I recommended you, and thanks for proving to them that I was right.

Tracy Meehan

Just purchased a New Elantra GT , I was extremely stressed about buying a new car . I had done my homework but still was not too sure what to do . Well Brother Joe ( Salesman) was incredible , a genuinely kind , and positive person to deal with . Not pushy and very knowledgeable!!! Also dealt with Connor Reid (the Manager ) who went above and beyond !!! Last but not least was Sean Kelly in finance another great person who held my hand threw the financial stuff . What a great group to go threw this with ..... THANK YOU so much LOVING My NEW CAR!!! Tracy Meehan

Racheal Ikechukwu

We actually got a 7star service but google doesn’t have more than 5stars. So my husband and I got the best service with not just Hyundai but with Hedi Rasouli, he’s one of the most patient person I’ve ever met, great sense of humour, exceptionally nice, he’s customer service equals A+, knows his job a lot, answered all my many questions(I ask a lot of questions lol). He got us a really nice car and we are really satisfied and will definitely come back again for another car and HOT CHOCOLATE! lol. Thank you so much Hedi. I’d recommend everyone to check him out when you visit the Surgenor Hyundai place on St Laurent. ????????????????????????????????????

Eve Dagenais

Amazing service thanks to a great team! A Big Thank you To Conor, Elias and Rene for making the purchase of my Tucson 2021 such an easy experience. 100% recommend Surgenor Hyundai!

Patryk Fijalkowski

Amazing customer service, Roman Sidoli was very clear , direct and made me feel like I was a member of the Hyundai dealer family. Answer all my concerns and question , I recommend his service and this dealership 100% for all your car needs.

Veronique Leduc

What great friendly and thorough service received from Mike Patterson and Brother Jo on the purchase of my new Kona wheels! They've been very responsive and professional throughout the entire purchasing process. It was truly a positive experience and will be back! :)

ashwa8

We bought a car two years ago and we have already lost our car due to the car randomly failing engine and going on fire. We are not happy and were not happy from the beginning because when were only looking they said you don't have to be sure even if you sign now you can change your mind and everything will be fine, which was a complete lie because we had problems with them from that day onwards. Never suggesting this place to anyone they only care about their sales and that is it.

Douglas Weir

I came to Surgenor Hyundai after visiting almost every car type in the city. I went to Ford, Chevy, Kia, Honda, Toyota etc. I can honestly say that the service here was the best of them all. I also visited multiple different dealers of the other brands, in total I probably went to about 10 different dealerships in the City. The experience from Adam, the sales rep was the best I came across. He was very knowledgeable, accommodating and kind. He was completely pressure-less and made the experience an exciting one. After visiting other dealerships, I was often finding my self hunting for a way to get out of there and away from the high pressure sales men who worry more about their numbers then the people they are selling the cars to. I did not have that experience at Surgenor. The experience with Chris was also quite nice as he did not pressure us into anything, as the other dealerships had tried. At other dealers I even experienced insults with relation to my income vs. being able to afford to add things. Chris was very kind and made us aware of the things we can add and why, but was completely understanding when we decided not to. I personally think that the experience at the dealership is what sells the car. These days, most cars are honestly the same. If you take care of them, they will last. It mostly comes down to if you like it or not, and what the experience is like when you go to see it. I don't believe in pressure sales, I believe in letting people see the car, telling them about it, and letting the decide if its what is right for them, and that is what this dealership does. All in all I WILL be back to Surgenor, and I plan to advise anyone I know looking for a vehicle that this is the place to do so.

Ahmad Mansour

It was a true pleasure working with Jamal! He delivers professional customer service in a friendly and productive manner. Highly recommend Jamal for all of your car buying needs!

Kate Caswell

While being in the market for a newer vehicle for some time, I've come across all types of sales people and I must say that Jake Leduc was the most professional one I found. He listened to what I needed to properly run my business, showed me a vehicle that was exactly what I asked for at the price I needed without trying to upsell or show me something I wouldnt be able to afford. Sean, who I'm now convinced is a magician, not only was able to get me a loan but did so with all odds stacked against him and...at a lower monthly price than I agreed to! Both men were an absolute pleasure to deal with, easy to talk to and kept me up to date during the process. They were professional, friendly and are really just good people who are good at what they do. I absolutely love my new vehicle and beyond thrilled that these two made it happen. They will be the first people I go to when the time comes to trade in and will happily send everyone their way. Thank you again boys, loving the new ride!

MJ Roy

I did not buy a car from here, however, as my car died on me two weeks ago, I needed to find a car ASAP, I visited many dealers around, including this one. Some of you may be wondering why I would leave a review if I did not purchase a vehicle, well, I would like to give two thumbs up to Jake Leduc. He was very patient with me and very nice. Answered all my questions and very professional. It is clear he is passionate about what he does. If it would have been only about the seller, I probably would have bought a car from here, but unfortunately it isn't. Keep up the great work Jake! Maybe my next car will be a Hyundai.

Hibo Yusuf

Bought my first car here the other day, they didn’t have what I wanted on the lot but made sure they got it for me in a very short amount of time! I really appreciated all the effort they put in and it was a memorable experience. Thank you to Jake for helping me and Mike for being so lovely! I 100% recommend it was the best service I got during my car hunt and definitely why I ended up buying with them.

Racha Mansour

I highly recommend Jamal as your salesman and Surgenor Hyundai! Jamal is very kind, easygoing, informative, and provides you with all details about the car up front!! Thank you Jamal!!!

Arash Irantalab

This review is few years old which I was reminded of by coming across an old email. The level of professionalism and dedication we've received from individuals at this location was exceptional. I would like to especially thank Chris Shannon that went above and beyond in helping us with our lease transfer at the a time that we were under time constraint. We're coming back to Ottawa in the coming months and Chris will be the person that we will be going to for our new car.