Reviews of Myers Automotive Group (Car Concessionaire)

Tami S

Nice people all the way around, very informative crew, only issue... the updates were not as often as could be, however they're working on the problem so they could be busy... but waiting 13 hours for a response, not so cool! Which is why I give it a 4/5!

trooper32556p

Had a small piece of metal in my tire. They repaired it right away, no charge. I do have a warranty so that's why it didn't cost anything.

Fred Litwack

An excellent large GM car dealer in a great location that has been successful for decades and has other locations with different brands of automotive products.

Brad Hall

Great service. Friendly staff. Cafeteria available while you wait.

Ambrose Thompson

I had a service appointment for an oil change. When I arrived an older and rude staff member told me it would be 2-3 hours because a lot of people were ahead of me despite a set appointment time. When I asked about the promised ride he said told they weren't doing that.

Lu Law

Most trustworthy dealership, in sales and service. I have had an enjoyable experience buying and selling my automobiles over the years. I remember when Myers motors was located on Elgin and Catherine now Ottawa City Police station.

Glen

Been dealing with Myers Baseline since 2011 and we've had our bumps in the road but they know how to treat a customer. They have won me over as a life-long customer. Greg from the Service department is one amazing guy, with such attention to detail. Joe in sales is such a personable and down-to-earth guy who is approachable and very honest. I've purchased two new vehicles from him since 2011 and will continue to.

Stewart Spiers

A bit overpriced and they take a while to call back when car is ready. Staff is generally helpful but there are cheaper and more convenient options.

Jacquie Blair

Friendly, helpful staff in service department!

Paul Richter

The staff member I dealt with was friendly, knowledgable and it looked like he really enjoys his job. The service I received was great. I liked the fact that there's an indoor, drive-through concept reception. I'll recommend this location.

Greg Simmonds

Great dealership, has never let me down. Honest, professional and great service from their staff.

Animaliste Viau

Red carpet treatment. Love this dealership!!!

Mark Kluepfel

Friendly staff, good service. You can get a breakfast there in the morning.

Erik

Had to wait an hour or so for an oil change, BUT they have free coffee,hot chocolate,water,tea while you wait in these wicked comfy chairs and as long as you're polite to the service desk. The service is fast and top notch.

Abdu A

Myers kanata Hyundai. This dealership is a total scam. I was trying to buy a car and I was surely told I can go back in my decision as long as they haven't done the safety yet and get my down payment back while I was high-key rushed into signing the contract since the dealership was closing and the salesman wanted to go home so badly, after I went there to do so, they started lying and swearing on everything they did not say that. They really try to scam you to the level where I asked to have a copy of the carfax report to myself 3 times and she kept to try to change the topic or find a way out of it. Even the mechanics there can’t agree on one thing to tell me. First saleswoman told me the engine was changed on july 2020 and told me that the transmission is included with it. and asked me to talk to micsnical engineer he told me that they change the engine. But After 2 days, The other mechanic tells me that transmission doesn’t come with it and they change only some parts inside the engine! He told me they only replaced parts on the bottom of it now who am I supposed to believe? They even said they “checked” other parts in the car I asked them to check like the transmission, even after they “checked” it, it kept shifting late and causing the same issue, after the test drive, the issue is still there. All that and they lie and play around a lot and can’t make a customer comfortable with their BS. Really bad experience especially with the fact that I was insured that I can get my down payment back what a scam. This dealership is my worst experience so far because of lying and trying to convince customers of false things and take advantage. Today I met the general manager and told him that I can't use this car for UBER due to the accident in it . and to refund me down payment but he refused

Cody Hannah

Only deal with David Hannah. He won't take advantage of you, he will only treat u like family! He is so humble and understanding of ur needs when it comes to buying a vehicle. This is why he's remained the top salesman for close to 15yrs. Honesty, compassion, loyalty, hard work and never breaking his word are just some of the things you can expect when dealing with David Hannah!! So head down to Myers Hyundai in Bell's Corners, I promise you won't be disappointed. P.S. , stop by around noon and enjoy one of David's tea time get together ???? you will have a time!

Brent Mondoux

No pressure salespeople, good and quick service, so far I've had honest service which is a rare trait in the automotive repair sector, happy thus far!

Marc

Great car dealership really nice staff

Beverley Saindon

They try their best to give you what you need. Friendly staff, make you feel like you've known them forever. Helpful and good clean store displays!

Souheil keny

Best service to get in ottawa, honest team, good service advisers, best warranty on work and parts. You get shuttle service any time. Easy to book online.

Jay Douglas

Shopping for a new car. The better the price The more stars Willly

Michelle Deneault

Great service with friendly knowledgeable staff!

Nikky Adewunmi-Scott

The sales staffs and managers were very helpful and supportive while in to show my customer Chevy Equinox .

John W. MacDonald

Fixed it fast and did it right the first time! Great customer service! Thanks!

Jonathan Henwood

Amazing service from these guys even with what's going on there doing a top notch job

Micheal The Designer's Wflowers

I brought in to have a Cadillac I was planning to buy and wanted to make sure my air bag light wasn't an issue. I received fast free service and such great advice on my car purchase. I wish I could remember the gentleman at the service counter. If someone knows who I'm talking about tell him I thank him on my review. I will be back in.

يحيا المفعلاني

I have great experiences with this company but my friend pay an amount of money for a car but afterwards he decided to cancel the car and they didn’t give him the money back. I hope that he gets his money back

Taras Kupchak

Excellent! I had unexpected trip to Ottawa and my car had only 3% of oil life left. I have never been in this place before and came with no appointment. Chris May understood my situation and took my car for service right away. He was very professional. My car was ready at the the time when I finished my breakfast upstairs in nice cafe. Great experience. Thank you.

Meg Hood

They seem to less shady then many car dealerships I've been to. Good customer care, they really try to make you comfortable there.

Suzanne Larocque

Went in for my key remote to have a battery changed. Very curious staff. They even check the remote to make sure it worked. Thanks to them I was in n out in no time.

Cheryl Thomas

Always friendly and good customer service. Never had an issue with car servicing

Gulzar Ahmad

Best coustomer service that I have ever received

Martha Gentry

Had car repaired. Shuttle provided. Friendly driver and good service on car.

domingo Sanchez

They coulndt make the car I already bought pass the safety check, and after 3 weeks they told me it would be impossible because of quebec rules... that I have no problem with ! Its the fact that it took 4 more weeks to get my 5000 deposit back!

Ken Mellon

Their online booking needs some work, but the service is good (if a bit slow).

Owen P

-Very nice people -Clean place -Provides free donuts and coffee in the morning Overall great place to do business with!

Lise Ge

Had the spring servicing and tire swap as well as some other work. It took 5 hours. It was expensive. The staff at the service department talk as though the waiting customers can't hear them. If only they could hear themselves.

Tayler Campbell

Thanks to Chris Miller and his detail team for detailing my Jeep. Looks fantastic and they even did the engine. Highly recommend

Brian Clennett

Reliable spot to get your car serviced. No appointment needed on Saturday but come early as it's first come first serve.

alastair francis

The staff are amazing and are really helpful. I love that they don't push unessential stuff, but just recommend the best time in the future. Prices are average and fair overall. The location is great and convenient for easy access. They also offer new, used vehicles and repair services. They also have electric vehicle charging station.

Rod Jenkins (Zipperscar)

I absolutely love this place. We've been taking our cars here for years. Friendly, courteous staff. Reasonable pricing. They even have a little restaurant if you get hungry while you wait. Being a dealership, they handle all issues that your vehicle may have. Oh, and in case you don't like to wait, their shuttle service will drop you wherever you want to go, and pick you up when your vehicle is ready. Love the place. I recommend.

Johnothan Paulino

When I entered and Left the Dealership they treated me with the utmost respect. When I asked questions they would always answer and explain.

Sharon Amos

Very helpful with quick turnaround.

Mark McAlear

Whenever I've taken my car there for servicing I've always had prompt and excellent service

YuFeng

Got a vehicle safety inspection certificate for Uber and got it at a nice discount. ($75 after tax). Came with a free car wash too which is nice. You need to request it though. Keep in mind they don't use those soft sponges rather they use britsol brushes so some people might not want that touching their car. They provide shuttle services and gave me a ride to and from my workplace free of charge. Overall very good pricing and service.

julia hamilton

I’m COMPLETELY DISAPPOINTED WITH THIS COMPANY AGAIN FIRST OFF I BOUGHT A CAR FROM THEM AND THE REALLY GAVE IS THE RUN AROUND NFE IGNORING US TO TAKING OVER THREE MONTHS TO DELIVER THE CAR NOW WE CAME TO AN AGREEMENT AND WE PAID THEM FOR SOME REPAIRS WHEN WE WENT TO PICK UP THE CAR WE PAID IN FULL JUST GOT A LETTER IN THE MAIL THAT I OWE THEM 1000$ HERE THEY IGNORING ME AGAIN

Miguel Lara

Great service. They work really hard to get you the best.

Adrian Peter Galicinski

Not bad place for breakfast! Staff does more taking in shop than work! Watched from above for over an hour,!

Morgan

We booked an oil change at the baseline location for December 23, how much could it be right? When my husband got there, the attendant said a bunch of other stuff needs to be done. It being 2 days before Christmas we said that we would bring it back in a couple weeks for the rest of the stuff (none of it being urgent). The gentleman talked my husband into doing at least the transmission fluid, fine! Again, how much could that possibly be!? After a few hours we got the call to come pick it up...$635!!!! Are you kidding?! The man said my husband approved it, he did not. Very unhappy with the service we received. We love our car, and want to get another similar once this one is paid off in a few months. we will NOT be coming back, and being locked in for all our required maintenance with this location again.

Derik Zacharias

We went to buy an awd suv here and won't again. There was an acadia in the show room for sale we wanted and after looking at it it seemed like a nice machine we were told it had awd which is what we needed and after buying it well there was no awd so we got stuck paying 60 grand for a front wheel drive suv which is garbage in the snow. I will never believe another salesman here after being lied to they knew this was the only reason for us buying an suv because we needed awd but they still sold it to us knowing it was a fwd. Also when i got an appointment to change my oil i had to wait over 3 hours lol with an appointment. All i can say is never again i do not recommended.

Vas Amelin

Awesome service. Not pushy at all. Answered all my question. I got a fantastic car there. Serge was excellent.

Barry Denny

Great people, great service

Joan Megill

A service appointment was made to repair my vehicle from the damage done by Myers while replacing the back windshield of my 36 month old car. Upon arriving at the Myers Barrhaven dealership, the assistant service manager, Mike Warren, looked at my vehicle and took a couple pictures of the damage. He then proceeded to basically tell me that I was the one who did the damage as it could not possibly have been those who replaced the windshield. That did not bode well with me as I take care of my vehicle with extreme attention. I know where every scratch is! He then told me he believed that my vehicle has been in an accident as the shine on the tailgate had been buffed and removed. It has NOT been in an accident to my knowledge unless Myers LIED to me when I purchased the car from them. I asked my fleet manager at work to look at the damage on my vehicle and he told me the damage was from the tool used to remove the old windshield and that he has seen that same thing on our fleet vehicles. The damage then causes the vehicle to rust over the years where the scratches are. Not happy about that. When I picked up my vehicle yesterday, the scratches are still there!! As for customer service….it seems to be extremely lacking at Myers Barrhaven. My experience this week: I did not receive a call from the service department when my vehicle was ready to be picked up - after being told I would; when I arrived at the service department, Mike, could not find my car keys; when he finally did find the keys he handed them to me without a word. He did not go over the “repair” service done to my vehicle with me or even say ‘have a nice day’.....probably because the scratches are still on my vehicle. Not sure what work they did on my car as it looks the same after service as it did when I brought it in for repair. Since my job is dealing with clients every day, I found this treatment to be unprofessional and downright incompetent. My six adult children used other words to describe it! Women, seniors, and all people in general have the right to be treated with respect. I felt inconsequential and snubbed. If I were a man, it would have played out differently. Joan Megill

Marc Scrivener

Bought my truck at Myers in 2015 and the sales team and service department are great. Jason and his service team look after all my service needs and I am very pleased. I highly recommend Myers to anyone. I included pictures from when I bought the truck to the customizing I did to it. Whenever I needed help or advice Myers was always willing to help me so customizing it was really easy.

Pierre Tessier

Dont be in a hurry slow place 3 hrs to get an oil change

Christie Saikaly

The guys in service are awesome, always super friendly and fair. I have no reason to bring my car anywhere else. Even the sales team is great. They've helped me with issues even after the purchase... Years after! And the lady who works the canteen upstairs is actually the best. Today while I was waiting for my car, I went up to get food and she just closed..... But because I wanted fries she took my order anyway AND I was short, so she covered it (I lost my debit and was short on cash). I don't know what else I can say to get the point across... Thanks Jason! And Peter! And everyone else :)

Mike Montone

Always treated with care and professionalism. No hesitation to refer this business

Monsieur Whiggles

I will never purchase a vehicle from Myers again. Want to know why? Read my other review for Myers Hyundai Kanata. BTW: Purchased a new Honda at Kanata Honda and my first question was does Myers own this dealership. Their response was no. They got a sale. Your service people need to stop treating people like idiots.

Lexx White

Always fast, friendly knowledgeable service. They really do go the extra mile. It's nice to be able to drive right into the service reception area, the advisors are always friendly and happy to suggest options to save money as well.

Bassam Khatib

Friendly and fast service

Rick Payette

Awesome service even have dinner after 5 pm included in the service .

Bona Savone

I've been buying my vehicles there for years! Always great service from Keith Michaud and his team. Always a great selection. Wouldn't go anywhere else!!!

Denis Schaefer

Great service from start to finish. We were travelling through and they took great care of us. The shuttle service is very good.

Nicky Marks

Kept asking to see certain yrs and mk and models kept giving us info on this yr mk and model not what we asked to see

Bella Mazzotta

Had the absolute worst experience at this Myers location. I had purchased a car in April 2021 and was told there were Winter Tires on rims at their storage facility in Barrhaven and to give them a 48hr notice when the time came to ship them to this location on Baseline. My insurance requires me to have Winter Tires on effective November 1. On October 8, 2021, I had emailed Nathan (who sold me the car) that I needed to pick up the Winter Tires. I was given the run-around and the excuse of "not enough staff, nothing I can do". I called Myers on November 6, 2021 and asked to speak with a Manager. Tanya, the receptionist, was very polite and friendly. Manager was not reachable, so I left a voice mail. No call back. I had several back and forth emails with him and it was getting nowhere, by this time, it was November 8, 2021. 8 days that I was not able to drive my car due to the insurance breach. I was then advised that the Service/Parts department was going to call. Received a call from Moe, he had no idea where my tires were or if they even had them. He advised that he would speak to Nathan and get back to me same day. No call back. Emailed Nathan again and asked for the Regional Managers contact information. No response. This morning, November 9, 2021, I decided to call for the second time and ask for a Manager. Spoke with Jason, the only person who somehow knew what he was doing and where my tires were. Miraculous. It only took a month and a day to even get a response as to where they were. Went to pick them up tonight, went to the Parts/Service desk and was greeted with utter disrespect as I explained the situation in a calm manner. Was told, yet again, that "nobody wants to work nowadays and we are short staffed, go through those doors and they'll help you." I want to mention that I picked up the tires at 4:30PM, and not a single soul was in this establishment other than the employees and myself. Astonishing. As instructed, I went to the drive-through garage portion of this establishment and explained the situation for the umpteenth time. The gentleman at the desk had no idea what I was talking about and asked me to go back to the Parts and Service desk. I asked to speak with someone who knew where my tires were because this has been a journey. He located the tires, another miracle. They were not bagged and they were ridiculously dirty. All of this occurred with not a single apology for the inconvenience. I now have to take time off of work to install these Winter tires immediately so that my insurance is not in breach. The constant excuses of "we're short staffed" is not sufficient. They're not busy, they're lazy. Props to Tanya and Jason for actually doing their jobs accordingly.

Ehab Shihab

They promise you the moon before purchasing a car and leave you hanging right after.

Dan Bray

The sales process was good up until payment was done, after that when I had questions and concerns I was ignored, after many phone calls, texts and email, no one even tried to help. I'm very disappointed in this dealership.

Elliot

Came in for a routine oil change recently and was shocked when I got my invoice. $90 for oil and filter is criminal, especially after waiting around for over an hour for it. The service associate was clueless when I asked him why the same 5W-30 Dexos motor oil, on the same vehicle is $25 more than at another GM dealer 6km away. For $5 more, I could have just gone to an Oil Changers and been out in a fraction of the time. I wouldn't go here for service again if my car broke down in front of the place.

Jayne Huntley

We bought a used car at Barrhaven Toyota. We were frustrated that we had to have a conditional sale before we could have the car checked out independently, however they did replace the battery once we came back with the results of our check. We had a couple of outstanding questions after we picked up the car and had to chase down answers. We remain dissatisfied with the operation of the navigation/apps console. Most frustrating however was the fact that within a week we were contacted by Sirius XM about our free trial. It took the dealership almost three weeks and some prompting to find out that they automatically send all personal contact info to Sirius when a used car is sold that has had Sirius before. (Sirius told me within 24 hours that my info had come from the dealership). No consent was given on my part for my information to be shared. Sirius has my name, address, email, phone number, make and model of car and radio ID #. Once I was told how this had happened I contacted Myers Automotive to ask why data was shared without consent. Have written twice. No-one has responded. I see no commitment to responding to customer concerns.

Gord Davidson

Best place in Ontario to buy a car or truck. Great service department. Very clean, best sales staff.

Gavin Muncy

Great service from Steve in the garage and the guy in the cafeteria. Really nice facility. Clean bathrooms lol.

Kudiwa Blankson

Great experience from beginning to end coming from a first time car buyer. You’re welcomed by a polite and friendly staff who are willing to answer any questions you have. I had the pleasure of working with Mike Mitchell at the dealership who was informative and kind throughout the entire process of my visit. I will definitely be back in the future. 5/5

Cathy Adair

Always a great selection of fruits, vegetables, and meats. It can be a bit pricey but you get what you pay for! There is bargains to be had..just look for them!

John Woods

I have purchased 118 vehicles from Nathan Knelsen over the past 22 years at Myers on Baseline. Every transaction was a wonderful experience that I repeated over and over. I highly recommend Nathan for your next vehicle purchase.

Kathy Farmer

We purchased a Escalade at Myers and we really enjoyed the service! The whole sales team had a very laid back comfortable environment, they didn't waste our time with unwanted negotiations!

Nicole Desautels

Great experience buying my first car! Al was very helpful with any question I had and made the process very smooth. I was told that only the hood and fenders would be worked on (buffing scratches) but they ended up doing it all! Was very pleased, and LOVE my new Subaru! Thank you

mitchell goldenberg

Great customer service anazing staff very friendly.

Ben France

Great service and staff!

Tyler Durden

Great place to get work done, but buy the parts online (OEM GM parts are insanely overpriced, especially in Canada). I won't touch new cars these days so this review has nothing to do with that. $50+ for a pickup is crazy, you're all crazy.

Paul LaSalle

Always great. Dave P. has taken good care of for many years, over many cars.

John McKenzie

I like the Service department. I have taken my last 2 vehicles there for service, and have always been treated fairly. A bit pricey, but you get what you pay for. I drop it off in the morning around 6:30 AM and they shuttle me to work and pick me up after. Twice they have not been able to pick me up in a timely manner, and paid for a taxi to bring me back to the Dealership.

Marcin Jakobik

If you wish to have your time wasted come on down to Myers! We will dangle fresh deals on nice trucks... that were sold a few days earlier! Either customer service means nothing to us, or we are horrifically disorganized! Buy a rusted car on kijiji or pick up cycling before you think about coming here. Myers on Merivale/ Baseline: we strive to kick you when COVID has you down!

Delores Newell

David Hannah, our sales rep at Myers Automotive Group Bells Corners, was a most helpful sales person and I would recommend anyone interested in purchasing a Hyundai vehicle to contact him so he can share his expertise with you.

Brad Wagorn

Great service go there all the time

Stan mallish

They were very understanding and look into what I was saying and agreed and did what was needed. I find they do everything to make sure your satisfied.

marc couture

If I could give 0 star i would, terrible experience i play golf quite ofthen with friends never delt with a Marshall with such a negative attitude. You couldn't paye me to come play here. You've lost my business and my friends business.

Julie Callahan

Dennis Callahan was a wonderful salesmen. Very professional, thorough and patient. We loved him and were very happy with him!

Shar Bear

Same great service that remember their customers name when they return.

Jordan Bell

I just picked up a pre owned Silverado from Jayson and Khrist at Myers Cadillac and the experience was great start to finish! They were straight forward and transparent with pricing and accommodated all of my requests coming from an hour away to get this truck. Also they followed all the necessary distancing protocol in these tough times. Thank you gentlemen for your help!

Harold Tompkins

Parts department is horrible. Difficult to get any information from them. Always claim they're too busy to answer questions.

Margaret Borg

I have purchased 5 vehicles through Nathan Knelsen at Myers on Baseline. I highly recommend Nathan as a wonderful sales person who takes excellent care of his customers. He is friendly, efficient and very helpful. I appreciated his "no pressure" style of selling.... so if you are looking for a new vehicle give Nathan a call.

Luigi Bastianelli

My confidence level with this Infiniti dealership and my 2019 QX50, have been greatly diminished. Not only does this dealership defer standing behind their product, they actually had the audacity to imply that they are only a servicing agent for the Vehicle’s manufacturer and my issues with respect to quality/performance should be referred to Infiniti Canada. I’m sorry but I acquired the vehicle from Myers and that’s who I’m holding accountable.

Mike Abdoh

Best car dealer in Ottawa

Frank Ribeiro

With my truck Silverado they lied.I told them in the report. Then in an year the truck broke down.My bill was 1800 $.After that I never went back.

Nik Lygo

Disappointing service from the off when purchasing a used car. One of our first experiences we had of Canada after moving here with work and I feel they had our eyes out! Unresponsive to emails and calls. Battery and exhaust faulty after two months of very low use after 'rigorous' tests before any car is sold....? Informed me after purchase that there is only one key and the tank of fuel it 'comes with' is actually $100 on your bill. No response to my emailed feedback. Do not recommend at all.

David Wright

Bought my car here. 2015 Sonata Sport. Love it. Got the 1yrs tire warranty with the car. Came back because I had a blowout. Free tire. Good stuff.

Dave Dunbar

Leased a new Eqinox. Great staff.

Nicole Robinson

This dealership expects all employees to be vaccinated. Then I guess they don't need the business of anyone not vaccinated either!

Andrew Thomson

Pretty disappointed in both pre and post sales service at Nissan and VW so I can only imagine it's a group level issue. Find a smaller dealer network that seems to have some common sense and the ability to make dealer level decisions on sales practices. Personally, I'll be avoiding all of your dealerships in future.