Reviews of Gatineau Honda (Car Concessionaire)

Omair

Found a used 2006 Honda Civic online at this dealership, Called them on the phone regarding it and arrived at their location. The sales rep greeted and showed the car and I took it for test drive. I would say it was decent services though I didn't like how I was waiting inside the dealership while the sales rep paid more attention to customers he had inside in his office. I felt disrespected that Im a paying customer too even if Im not there to buy a "new" vehicle I wasn't assisted properly as the staff was busy doing their sales. So far the vehicle purchased is fine.

Gabriel Loewen

I came by to look at a car (advertised on autotrader) and this guy (Phillipe) walked me around and he couldn't even find the car. He then took my number and I told him I would come back the next day because it was getting late and I wanted to take it to a mechanic on the same day. A few hours later he notified me that he sold the car.

Stephanie Lauzon Eric Gosselin

(Translated) The Covid has surely hurt ..... Replacement of spark plugs. Told me it's going to cost around $ 500. Just the candles nothing else. I'm like about $ 200 for parts and $ 200 for installation plus tax ... ok Call back 45 minutes later. The car is ready. Arrived there. *** $ 620 *** WOW !! In the end, it was about a little over $ 500 plus tax ... for a total of $ 620 They charged me 1 hour for the diagnosis and 2 hours to replace the spark plugs .... holala !!! I'll let you decide your opinion on this ... (Original) La Covid a sûrement fait mal..... Remplacement des bougies. Me dit que cela va coûter environ 500$.Juste les bougies rien d'autre. Je me dis environ 200$ pour les pièces et 200$ l'installation plus taxe... ok Rappel 45 minutes plus tard. L'auto est prête. Arrive là-bas. *** 620$ *** WOW!! Finalement, c'était à peu près un peu plus de 500$ plus les taxes... pour un total de 620$ Ils m'ont chargé 1 heure pour le diagnostic et 2 heures pour remplacer les bougies....holala!!! Je vous laisse décider de votre opinion sur cela...

Pierre Laplante

(Translated) Fast and efficient service (Original) Service rapide et efficace

Marie-France Duchesneau

(Translated) I love our new car !! Honda accord, what comfort and pleasure to drive it. The service is excellent (Original) J adore notre nouvelle voiture!! Honda accord, quel confort et plaisir de la conduire. Le service est excellent

Tamim Moradi

(Translated) Worst dealership I have seen in my life. I bought a Honda Civic, after my purchase I realized that there were a lot of problems. One of them was my door, it didn't open with my key. So they offered to fix it for $ 200. I accepted because I didn't want to break my head and I thought it was a concessionaire and that they will do a great job. After 2 weeks, my door was not working anymore, I did not understand why. I moved to Montreal, so I called them to help me because a door that is well repaired should not be broken yet, let alone after two weeks. Afterwards, I left a lot of voicemail and even to the manager of the dealership. My calls were never returned. This shows how they don't care about their customer after the purchase. I do not strongly advise this dealer for your next purchase. (Original) Pire concessionaire que j'ai vu de ma vie. J'ai acheté une Honda Civic, après mon achat je me suis rendu compte qu'il y avait beaucoup de problèmes. L'un d'entre eux était ma portière, elle ne s'ouvrait pas avec ma clé. Alors, ils m'ont proposé de le réparer pour 200$. J'ai accepté car je ne voulais pas me casser la tête et je me suis di que c'est un concessionaire et qu'il feront une belle job. Après 2 semaines, ma portière ne marchait déjà plus, je ne comprenais pas pourquoi. J'ai déménagé à Montréal, alors je les ai appelé pour qu'il m'aide car une portière qui est bien réparé de devrait pas encore brisé et encore moins après deux semaines. Par après, j'ai laissé beaucoup de message vocale et même au directeur du concessionaire. Mes appels n'ont jamais été retourné. Cela démontre à quel point ils s'en foutent de leur client après l'achat. Je ne conseil fortement pas ce concessionaire pour votre prochain achat.

Pierre Chiasson

(Translated) Hello, it is always a pleasure to write positive comments, especially when I repair or maintain my car at Gatineau Honda. I stopped buying tires or making oil changes on the outside since I was doing business there. It may be a car that dates back a few years, I always feel treated as a millionaire when I talk to people like Denis Pelletier, serving. Another detail that I find good and that at the same time is worth its weight in gold is that I believe that when the work is done at Gatineau Honda - all will be explained to me clearly by Denis - that only parts that need to be replaced will be replaced. This is called establishing a relationship of trust. As soon as I contact the garage for any work, I know that my vehicle will be treated at the least care and the price will be reasonable. Better, sometimes, Denis calls me to tell me that the vehicle is ready before the scheduled time and it even happens that it announces me more than it will cost me less. What to ask for more? I will go back and talk to my friends. (Original) Bonjour, c'est toujours un plaisir d'écrire des commentaires positifs, surtout lorsque je fais réparer ou entretenir ma voiture chez Gatineau Honda. J'ai cessé d'acheter des pneus ou de faire des changements d'huile à l'extérieur depuis que je fais affaire là. Ça a beau être une voiture qui date de quelques années, j'ai toujours l'impression d'être traité en millionnaire quand je parle à des gens comme Denis Pelletier, au service. Un autre détail que je trouve bien et qui en même temps vaut son pesant d'or, c'est que j'ai la conviction que lorsque le travail est fait chez Gatineau Honda - le tout va m'être explique clairement par Denis - que seules les pièces qui ont besoin d'être remplacées vont l'être. C'est ce qui s'appelle établir une relation de confiance. Aussitôt que j'ai contacté le garage pour quelque travail que ce soit, je sais que mon véhicule va être traité aux p'tits soins et le prix va être raisonnable. Mieux, quelques fois, Denis m'appelle pour me dire que le véhicule est prêt avant l'heure prévue et ça arrive même qu’il m'annonce en plus que ça va me couter moins cher. Quoi demander de plus? Je vais retourner et en parler à mes amis.

Stephane Jackson

Service was kinda lacking....maybe because they had a lot of customers when I went there and because of winter. However, they have really really really good used cars, bought an almost brand new car for a really good price. I hate dealerships, however I can say for sure they are good.

Karine K

(Translated) Great shopping experience with Richard Myre. Warmly recommend! (Original) Super bonne expérience d'achat avec Richard Myre. Chaudement recommander!

tonyross1977

(Translated) Excellent service! Thank you (Original) Excellent service! Merci

Guillaume St-Jean

(Translated) I must say that I am very disappointed with the service of Gatineau Honda. They sell fuzzy warranties, with settings that change depending on the stage of the process. We are sold guarantees that can do everything, the seller describes in his words with advertising brochures and in the end, while it's time to make repairs, they change their minds. I have in my possession 3 documents for the same product of guarantee and these 3 documents do not cover the same damages. Of course, the most restrictive is the one we have to sign once our decision is already made for days and we take possession of the vehicle. In addition, I find a little fishy a situation in the service of repair. I have a Honda Civic that gives us the interviews that had to be done according to the mileage following a code. Off, it happened a few times that repairs that were not planned by the sensors of my vehicle were made before the time provided by Honda. I think that the repairs according to the specifications of the manufacturer is correct and to do them before seems to me quite unjustified. In short, for these reasons, my next vehicle and my next interviews will be done elsewhere than at Gatineau Honda. (Original) Je dois dire que je suis très déçu du service après vente de Gatineau Honda. Ils vendent des garanties floues, avec des paramètres qui changent selon l'étape du processus. On nous vend des garanties qui peuvent tout faire, le vendeur décrit dans ses mots avec des brochures publicitaires et au final, alors que c'est le moment de faire les réparations, ils changent d'idée. J'ai en ma possession 3 documents pour un même produit de garantie et ces 3 documents ne couvent pas les mêmes dommages. Évidemment, le plus restrictif étant celui que l'on doit signer une fois que notre décision est déjà prise depuis des jours et que nous prenons possession du véhicule. De plus, je trouve un peu louche une situation au service de la réparation. J'ai une Honda Civic qui nous donne les entretiens qui devaient être fait selon le kilométrage suivant un code. Hors, il est arrivé à quelques reprise que des réparations qui n'étaient pas prévus par les senseurs de mon véhicule ont été faites avant le moment prévu par Honda. Je crois que faire les réparations selon les spécifications du fabriquant est correct et les faire avant me semble tout à fait injustifié. Bref, pour ces raisons, mon prochain véhicule et mes prochains entretiens seront fait ailleurs que chez Gatineau Honda.

Owen Simpson

Drove 40 minutes to find out the car I was told I could see wasn’t even there.

Phil Misiri

(Translated) Philippe Lacroix is kind and thank you for the excellent service. (Original) Philippe Lacroix est d une gentillesse et merci pour l excellent service.

Alex B

(Translated) And mlij Mo …

EG71

(Translated) This is the last time I set foot in this concession. I make an appointment for my wife's vehicle for a maintenance service. I leave the vehicle to them and then pick it up at the end of the day. It is now 4 p.m. and still without a call ... so I call and I am told that the technician is still working on the vehicle. Apparently there is a reminder to do and he was doing an alignment .. What do you mean an alignment ?? I was not notified of this and I did not sign up to receive this service on the work order. The car was going very well! In short, they tell me that they are going to call me back .. it is now 4:50 pm and the service closes at 5 pm! This is because I live more than 10 minutes from your garage. Is there someone who will be waiting for me so that I can pay and take possession of the vehicle? We are going to do you a favor sir, there is someone who is going to stay 5 minutes longer .. wow nasty favor! I had to hurry anyway. When we got there, we didn't have time to explain everything that had been done and to call the next day if I had any questions .. okay, I pay the bill and I said to myself that I was going to check everything back at home. As I set off, I noticed that the steering wheel was only pulling to the right. I was talking to myself ... when I got home, I see that there was no recall of fact either ... it makes you wonder if they did something right ?! I concluded quickly .. I went back the next day to redo an alignment. I had to persevere and bring in the manager to have me reimbursed for this service which was absolutely not necessary. And to hell with the reminder, I didn't want them to touch the car anymore. I went to do it elsewhere. Instead of being treated like a turkey and enduring the incompetence of these staff, I highly recommend you go elsewhere. Honda on Saint-Joseph has been faultless so far. (Original) C'est bien la dernière fois que je mets les pieds dans cette concession. Je prends un rendez-vous pour le véhicule de ma conjointe pour un service d'entretien. Je leur laisse le véhicule pour ensuite aller le chercher en fin de journée. Il est maintenant 16h et toujours sans appel.. donc j'appelle et on me dit que le technicien travaille encore sur le véhicule. Apparemment qu'il y a un rappel à faire et il était en train de faire un alignement.. Comment ça un alignement?? On ne m'avais pas avisé de ceci et je n'ai pas signé pour recevoir ce service sur le bon de travail. L'auto allait très bien! Bref, il me disent qu'il vont me rappeler.. il est maintenant 16h50 et le service ferme à 17h! C'est parce que j'habite à plus de 10 minutes de votre garage.. Y a-t'il quelqu'un qui va m'attendre pour que je puisse payer et prendre possession du véhicule? On va vous faire une faveur monsieur il y a quelqu'un qui va demeurer 5 minute de plus.. wow méchante faveur! Il a fallu que je me dépêche quand même. Arrivé là, on a pas eu le temps de m'expliquer tout ce qui a été fait et d'appeler le lendemain si j'avais des questions.. bon d'accord, je règle la facture et je me suis dit que j'allais vérifier le tout rendu à la maison. En prenant la route, je m'aperçois que le volant ne faisait que tirer vers la droite. Je me parlais tout seul... en arrivant à la maison, je vois qu'il n'y a eu aucun rappel de fait non plus.. c'est à se demander s'ils ont fait quelque chose de bien?! Je conclus rapidement.. j'y suis retourné le lendemain pour refaire un alignement. J'ai dû m'obstiner et faire venir le gérant pour me faire rembourser ce service qui n'était absolument pas nécessaire. Et au diable le rappel, je ne voulais plus qu'ils touchent à la voiture. Je suis allé le faire ailleurs. Au lieu de vous faire traiter comme une dinde et subir l'incompétence de ce personnel, je vous conseille fortement d'aller ailleurs. Honda sur Saint-Joseph est irréprochable jusqu'à présent.

Denis Ladouceur

Very nice and professional sales rep, very knowledgeable

Charles P.

(Translated) I bought my last Honda there last fall. If the sales staff are full of promise, the maintenance staff better meet expectations. As good consumers, it is always good to take notes. (Original) J'y ai acheté ma dernière Honda l'automne dernier. Si le personnel aux ventes est rempli de promesse, celui au service d'entretien rempli mieux les attentes. En bons consommateurs, il est toujours bien de prendre des notes.

Raph Bilo

(Translated) Apart from the saleswoman, the staff I think they are rather hypocritical with the value of the law of least effort, they subcontract another company for the installation of 3M films that they sell at a crazy price saying that it 'is guaranteed and the vehicle always comes back with the films improperly installed, only good point is the saleswoman who is very attentive but has no data power a real good "deal" is said that the finance director answers her Who cares if he takes the vehicle or not he is going to sell it, if you can go to another honda dealer. (Original) Mis à part la vendeuse, le personnel je crois qu'il sont plutôt hypocrite avec pour valeur la loi du moindre effort, il font sous traité une autre compagnie pour la pose des pellicules 3M qu'il vende un prix de fou sois disant que c'est garantie et le véhicule revient toujours avec les pellicules mal installé, seul bon point est la vendeuse qui est très à l'écoute mais n'as aucun pouvoir de données un vrai bon "deal" soit disant que le directeur des finances lui répond que peux lui importe que l'ont prenne le véhicule où pas il va le vendre, si vous pouvez aller chez un autre concessionnaire honda.

Pierre Djympson Chery

(Translated) Excellent service during and after the sale. Then the agent gave me good advice for the financing application. (Original) Excellent service pendant et après la vente. Ensuite, l'agent m'a fourni de bon conseils pour la demande de financement.

Joel De Lamarre

(Translated) Edit: the service department called me back after this review. They proposed an alternative. It's appreciated, but the facts remain (I increased the review to two stars.) ----- The service in general is not very courteous, and the garage is poorly managed. Service at this Honda dealership is getting worse. I do not believe I have already had an appointment there within a reasonable time. I bought a Honda Odyssey there a few years ago. This time, the waiting time is 5 weeks for a simple suspension check and a door that no longer works. "Well, that's how it is everywhere" I was answered by the receptionist who, I must admit, has nothing to do with it. A little more courtesy would have been good, however. The reality is that it's not like that at all, almost anywhere. For a similar problem, in an equally busy period, Surgenor Gatineau agreed to see my 2nd vehicle (a Chevy Volt) in less than 5 days for a simple inspection, in order to at least order the parts in advance if necessary is, just to take good care of their client. In 2 weeks and 2 quick and courteous appointments, it was repaired. For the third time online, Honda Gatineau does not meet the most basic expectations. There will be no 4th time (and probably no new Honda in the future). If I can't get service, I will buy elsewhere. For the record, I called another garage of a large chain, and I had an appointment within the week. It will be at my expense, but at least I will have a working vehicle. (Original) Edit: le departement de service m'a rappelé après cette revue. Ils ont proposé une alternative. C'est apprécié, mais les faits demeurent (j'ai augmenté la revue à deux étoiles.) ----- Le service en général est peu courtois, et le garage est mal géré. Le service chez ce concessionnaire Honda bat de l'aile. Je ne crois pas avoir déjà eu un rendez-vous à cet endroit dans des délais raisonnables. J'y ai acheté une Honda Odyssey il y a quelques années. Cette fois-ci, le temps d'attente est de 5 semaines pour une simple vérification de suspension et une porte qui ne fonctionne plus. "Ben c'est comme ça pas mal partout" me suis-je fait répondre par la réceptionniste qui, je dois bien l'admettre, n'y est pour rien. Un peu plus de courtoisie aurait été de bonne guère par contre. La réalité, c'est que ce n'est pas du tout comme ça, à peu près nulle part. Pour un problème similaire, dans une période tout aussi achalandée, Surgenor Gatineau a accepté de voir mon 2e véhicule (un Chevy Volt) en moins de 5 jours pour une simple inspection, afin de pouvoir au moins commander les pièces à l'avance si besoin est, histoire de bien prendre soin de leur client. En 2 semaines et 2 rendez-vous rapide et courtois, c'était réparé. Pour la troisième fois en ligne, Honda Gatineau ne répond pas aux attentes les plus élémentaires. Il n'y aura pas de 4e fois (et probablement pas de nouvelle Honda dans le futur). Si je ne peux pas avoir de service, j'achèterai ailleurs. Pour la petite histoire, j'ai appelé un autre garage d'une grande chaîne, et j'ai eu un rendez-vous dans la semaine. Il sera à mes frais, mais au moins, j'aurai un véhicule fonctionnel.

Laurent Sarda

(Translated) Really bad place to buy vehicles, after 3 bad experiences it is definitive that I will never go there again to buy Honda! 1st: My spouse gives a deposit for a Civic use, 2 days later (we had to wait for a response from the bank for our financing), the seller reminded us to tell us to come on site because he had important news about our vehicle and that he would prefer to tell us in person. He announces that he sold the Civic that we had given a deposit because someone more interested than we bought it faster. Hey thank you it was very nice! 2nd: After buying a used Civic the date of my warranty ended in March 2014, I am called 2 weeks once my warranty ends, to offer me a free general inspection of my Civic that I bought, of course it was just a few days after my warranty expired! so all the little boo-boos that they brought out to me were not covered! Why didn't they call me 2 weeks earlier then? could everything have been covered by my Honda warranty? It's probably more beneficial for them as well! Poor service! 3rd and last: My girlfriend gives a purchase deposit for a new CRV, we advise her that we will be called shortly for financing news with Honda Canada. In the evening the finance guy calls us, to tell us that our financing is approved, only IF we take life insurance with Honda Canada worth a few thousand dollars more (and starts to say what blah blah blah 30 years old it is very young for this kind of vehicle, and that Honda Canada did not want to take risks), or else to pay immediately $ 7000 or $ 10,000 cash on the vehicle. Gang of liars, the next morning I call Honda Canada directly and speak with a supervisor to ask them if it was a common practice at Honda Canada, and the supervisor, all confused, told me no and did not understand why a dealer say that. I call back and ask for the finance manager and seem to skate in his explanations when I tell him about my conversation with one of the supervisors at Honda Canada, clearly lies to try to boost his sales. (Original) Vraiment mauvaise place pour acheter des véhicules, après 3 mauvaises experiences c'est definitive que plus jamais j'irai la bas pour acheter du Honda! 1ère: Ma conjointe donne un dépôt pour une Civic usage, 2 jours plus tard (nous devions attendre pour une réponse de la banque pour notre financement), le vendeur nous rappelent pour nous dire de se présenter sur place car il avait des nouvelles importantes au sujet de notre véhicule et qu'il aimaierait mieux nous les dires en personne. Il nous annonce qu'il à vendu la Civic que nous avions donné un dépôt car une personne plus intéresser que nous la acheté plus rapidement. Hey merci ce fût très gentil! 2ieme: Après avoir acheter une Civic usagé la date de ma garantie se finissais en Mars 2014, on m'appelle 2 semaines une fois que ma garantie ce termine, pour m'offrir gratuitement une inspection générale de ma Civic que j'ai acheté, bien sure c'étais tout juste quelques jours après que ma garantie sois expire! donc tout les petits bobo qu'ils m'ont sorties, n'étaient pu couvert! Pourquoi ils m'ont pas appeler 2 semaines plus tôt alors? tout aurait pu être couvert par ma garantie Honda? C'est surement plus avantageux pour eux ainsi! Mauvais service! 3ieme et dernière: Ma blonde donne un dépôt d'achat pour une CRV neuve, on l'avise que on nous appelleraient sous peu pour des nouvelles du financement avec Honda Canada. En soirée le gars des finances nous appellent, pour nous dire que notre financement est approuvé, seulement SI on prend une assurance vie avec Honda Canada d'une valeur de quelques milles $$ de plus (et commence à dire comme quoi bla bla bla 30 ans c'est très jeune pour ce genre de véhicule, et que Honda Canada voulaient pas prendre de risques), ou bien de payer immédiatement 7000$ ou 10 000$ cash sur le véhicule. Gang de menteurs, le lendemain matin j'appelle directement Honda Canada et je parle avec un superviseur pour leur demander si c'étais une pratique courante chez Honda Canada, et le superviseur tout confus, me dit que non et ne comprenait pas pourquoi un concessionnaire disent ça. Je rappellent et demande pour le directeur des finances et semblent patiner dans ses explications quand je lui parle de ma conversation avec un des superviseur de Honda Canada, clairement des mensonges pour essayer de mousser ses ventes.

Benoît Rainville

(Translated) Always courteous and professional service, both in sales, technical and mechanical. Shuttle service offered for very practical long maintenance, courtesy coffee and wifi available. Never surprise and the car always comes out as new (as much as possible). (Original) Toujours un service courtois et professionnel, tant au service de ventes, technique et mecanique. Service de navette offert pour long entretien très pratique, un café de courtoisie et wifi disponible. Jamais de surprise et la voiture ressort toujours comme neuve (autant que possible).

مصطفى العلي

(Translated) There is someone who works with them named Eli Khalil who was very bad at dealing (Original) يوجد شخص يعمل عندهم اسمه ايلي خليل كان سيئا جدا بالتعامل

rachel gouin

Terrible service. Salespeople were condescending. Sold me a used car that did not pass the safety test. We went back and they made repairs, but when I had those repairs checked by MIDAS (who had done the safety test) they were deemed poorly …

Quan

Honda makes great cars… this dealership is however not so great. They use schemes and salesman tactics to prey onto unexperienced buyers into making you think you’ll get a good deal and RIP YOU OFF. Here's my story: I went for a lease on a Honda civic, 2 years ago with them and had made a security deposit of 2.2K. It was my first time leasing a car and had zero experience. I thought the security deposit would have helped lower my monthly payments. I only found out later that the only advantage of having a security deposit was the chance of having a lower interest rate (which they didn’t even apply!). My interest rate was already 0.9%, before having a security deposit but they didn’t care to explain that. Fast-forward 2 years (present time), I get a call from them saying that they had a special promotion of 750$ discount on a new car and lower interest for "loyalty clients". Since I was already thinking about doing an upgrade to my car, I went ahead and decided to check it out. After negotiating the price with the salesman for about an hour or more, the salesman said that I could get rid of my old civic lease, pay the new "low" bi-monthly payments and leave with a new car. I asked if there was any penalty or any other payment required for breaking the lease – HE SAID THERE WAS NO PENALTY, NO EXTRA PAYMENT. With no penalty or extra payment, I agreed to the price and moved on to the sales director. Neither the sales rep or the sales director ever mentioned that day that they would take my security deposit of 2.2K from the previous lease to "pay the residual value" of the returned civic. I found out about this on the day of the pick-up/delivery... AFTER I asked for it. I asked if I could have my security deposit back from the old lease, they said it was used to "negotiate" a good price and applied on the new car. The sales coordinator said I had two options: either they give me back a check, or my payments would be a lot higher. However, the security deposit was NEVER mentioned during the negotiations and during the agreement of the car purchase price ??? At the delivery day, they printed this new sheet (which was the first time I’ve seen it) that they made me sign saying that the security deposit of 2.2K would be used to pay off the residual value of the car. This was an important factor that could of had a huge impact on my decision making, during the negotiations of the agreed purchase price of the car. Now my security deposit of 2.2K is gone just like that. I definitely feel like I’ve been ripped off since they never told me and I deeply recommend to be cautious from them and to stay away from this place at all cost.

Unkown

Good service! Got more information from the service and tht was appreciated!

marty prouse

Great customer service just did not end up buying from them since they do not Etest cars.

natacha leduc

(Translated) Super service ???????? (Original) Super service ????????

Michael M (Michael212427)

We can’t sell you that car listed on our website because it’s not in drivable shape. Then why is it even on your website. Smoke break was more important than helping us find a car on the Quebec side where we were looking. Lots our attention and a sale.

Marcus Morane

Not impressed with the aggressive sales tactics.

nathalie larose

(Translated) thank you to all customer satifaite (Original) …

klaus sylvestre-ippersiel

(Translated) Listen to their own advice "Why do not you go somewhere else" Short story. We had a very good service from the seller who told us about the warranty of used models sold at Honda Gatineau and that made us try a model that suited us perfectly. We were impressed with all the repairs that were done on our vehicle before getting started. However, I will NEVER go back to this place for several reasons. The first, we are promised repairs, but we must fight and quibble with the director to get them. Secondly, we never feel like an important customer for them, only a number. Finally, we are told that when they make mistakes it is our responsibility to find them and then have to fight again to do it justice. Example sentences we were told, you know we sell a lot of cars here, you know you could have bought somewhere else and finally, you're always frustrated. We will listen to your advice and go elsewhere. THANK YOU (Original) Écouter leur propre conseil "Pourquoi vous n'allez pas ailleurs" Petite histoire. Nous avons eu un très bon service du vendeur qui nous a parlé de la garanti des modèles usagés vendu chez Honda Gatineau et qui nous a fait essayer un modèle qui nous convenait parfaitement. Nous avons été impressionné de toutes les réparations qui ont été faites sur notre véhicule avant la prise en main. Par contre, je ne retournerai plus JAMAIS dans cet endroit pour plusieurs raisons. La première, on nous promet des réparations, mais il faut ce battre et ce chicaner avec le directeur pour les obtenir. Deuxièmement, on a jamais l'impression d'être un client important pour eux, seulement un numéro. Finalement, on nous explique que lorsqu'ils font des erreurs c'est notre responsabilité de les trouver pour ensuite devoir ce battre à nouveau pour ce faire justice. Exemple de phrases qu'on nous a dit, vous savez on vend beaucoup de voiture ici, vous savez vous auriez pu acheter ailleurs et finalement, vous êtes toujours frustrer. On va écouter votre conseil et aller ailleurs. MERCI

Marie Michèle Saint Louis

(Translated) very good service. the shuttle driver is super nice and helpful. (Original) très bon service. le chauffeur de la navette est super gentil et serviable.

Clara Baboo

(Translated) No follow-up, very long delays .... (Original) Aucun suivi , des délais très long ....

Jacob and Adam's Adventures

(Translated) The after-sales service is tedious !!!!! Just after signing, nobody wanted to help me and give me the car. all were busy selling !!!!!!!!!!!!!!!!!!!!!!!!!!!! I will not go NEVER (Original) Le service après vente est déguelasse!!!!! Juste apres avoir signé, personne ne voulait m'aider et me donner l'auto. tous était occupé a vendre!!!!!!!!!!!!!!!!!!!!!!!!!!!! je n'irai plus la JAMAIS.

Gerard 'Marien' K.

(Translated) Here there is no place for bicycles. We don't mind parking in the bicycle locker. (Original) Ici, il n'y a pas de place pour les vélos. Cela ne nous dérange pas de nous garer dans le sas-velo.

Valter Arruda

Excellent service

Danny Villeneuve

(Translated) I went to do an inspection of my civic and afterwards the employee told me that I had to change my rear discs as well as my pads until then no problem. He gave me the price for the work to be done. Subsequently using it reminds me to tell myself that everything is finished and ending to make certain I ask him: the parts are all Honda? He replied that the new discs are not from the original honda brand and that he had no idea which brand it was. After asking several times, I was able to get the brand ... Personally if I deal with the dealer for the work, I expect to have prices with honda replacement parts or in the worst case specifies me that the discs are from another brand .. (Original) Je suis allé faire un inspection de ma civic et par la suite l'employé me précise que je dois changer mes disques arrières ainsi que me plaquettes jusqu'à là aucun problème.. Il me donne le prix pour les travaux à faire. Par la suite l'employer me rappelle me dire que tout est finit et en terminant pour faire certain je lui demande : les pièces c'est toute du honda ? Il me répond que les nouveaux disques ne sont pas de la marque d'origine honda et qu'il n'avait aucune idée de quelle marque il s'agissait.. Après avoir demandé à plusieurs reprises, j'ai pu réussir à avoir la marque... Perso si je fais affaire avec le concessionnaire pour les travaux, je m'attends à avoir des prix avec des pièces de remplacement honda ou dans le pire précise moi que les disques sont d'une autre marque..

Paul Larose

(Translated) Fast and courteous service. (Original) Service rapide et courtois.

NAW FEL

(Translated) Very warm welcome and clarification of all questions (Original) Très bon accueil et clarification de toutes les questions

marie-jo c

(Translated) Impeccable service from Mr. Rochon as well as Mr. Jean mechanic. It's Honda. (Original) Service impeccable de Monsieur Rochon ainsi que M Jean mécanicien. C est du Honda.

Loopat louis

(Translated) I went to this Honda with my CR-V for the first time for oil and tire change. (I have new tires installed on original Honda wheels) The next day, I noticed that my tires seemed to be deflated. I measure the tire that seems the shortest 7psi. I contact the dealership and am told to come back to check. After waiting 1h30, I am told that they have changed 3 valves ... ($ 50) Weird that with my summer tires I had no leaks and there 3 valves break as if by magic ???? I spoke to the director (Mr. Lessard) and he said that they were going to change the 4 th while we were there ... I've had Honda for 27 years and this is the first time something like car has happened to me. I often go to the local dealer and garage and have never had this kind of problem. I asked for my next free tire change and he refused. I am not satisfied. (Original) Je suis allé à ce Honda avec mon CR-V pour la première fois pour changement d'huile et pneus. ( Je fais installer des pneus neufs sur roues Honda d'origine ) Le lendemain, je remarque que mes pneus semblent dégonflés. Je mesure le pneu qui semble le plus court 7psi. Je communique avec le concessionnaire et on me dit de repasser pour vérifier. Après avoir attendu 1h30 on me dit qu'ils ont changé 3 valves... (50$) Bizarre qu'avec mes pneus d'été je n'avais pas de fuite et là 3 valves brisent comme par magie ???? J'ai parlé au directeur ( M. Lessard ) et il a dit qu'ils allaient changer la 4 ième tant qu'à y être... J'ai des Honda depuis 27 ans et c'est la première fois que quelque chose comme car m'arrive. Je vais souvent au dealer et au garage du coin et je n'ai jamais eu ce genre de problème. J'ai demandé à avoir mon prochain changement de pneus gratuit et il a refusé. Je ne suis pas satisfait.

G T

(Translated) Customer service is strange ... I requested information about my rental agreement in June. It is October and I still have not received any help despite the many follow-ups I have done. (Original) Le service à la clientèle est étrange...J'ai fait une demande d'information au sujet de mon contrat de location au mois de juin. Nous sommes au mois d'octobre et je n'ai toujours pas reçu d'aide malgré les nombreux suivis que j'ai faits.

Andréanne Lafrance

(Translated) Very disappointed with the service during the purchase and even more with the after-sales service. (Original) Très déçu du service lors de l'achat et encore plus du service après-vente.

Michaël Côté

(Translated) I have always been well served, both in sales and in service! (Original) J'ai toujours été bien servi, autant à la vente qu'aux services!

Robin Boulianne

(Translated) Speed to have an appointment, very large waiting room, giant demonstration room and courteous customer service (Original) Rapidité à avoir un rendez-vous, salle d'attente très grande, salle de demonstration géante et service au client courtois

Mike Cobb

Service is very poor Attention to detail like Canadian Tire... Just more expensive. I work down the street and very convenient and I go elsewhere for service Avoid servicing your car here

Eric Laberge

(Translated) Impeccable service! Very competent team! Thank you! (Original) Service impeccable! Équipe très compétente! Merci!

MohammedSakib Ansari

One of the worst service experiences. The sales rep confirmed with me on the phone about the car being available at the location. When we went to see him, he wasted my hour negotiating the price[The price was way higher than the other …

Claudie Forget-Rocheleau

Excellent speedy service!

Emmanuel Franco-Laporte

Called ahead to have a diagnostic test on my civic. They said they had a space for me tomorrow morning, and that the test was free under my warranty coverage. The next day, I show up, and they told me the test is not covered because my …

Justin Gagnier

(Translated) I called for parts information on June 27, 2017, a woman answered me, and received terrible service. She did not take the time to look for information and was extremely rude to me. I wanted to call Honda for information on Honda, but it was too much to ask. So very disappointed with the Gatineau service. (Original) J'ai appeler pour avoire des information sur des pièces le 27 juin 2017, une femme m'a repondue, et j'ai reçue un terrible service. Elle n'a pas pris le temps de regarder pour des informations et était extrêmement rude avec moi. J'ai voulue appeler honda pour des informations sur honda, mais cétait trop demander. Alors très déçue du service gatineau.

Daniel Demers

(Translated) Very satisfied with our transaction at Gatineau Honda Professional and courteous staff - A big thank you (Original) Très satisfait de notre transaction chez Gatineau Honda Du personnels professionnels et courtois - Un gros merci

J Bourassa

Not so: Excellent service at the service center, great job cleaning my car. But the sales service leaves me wondering if they want to sell cars, no call back as promised. So i bought somewhere else. New service experience. Replaced guaranteed parts with non Honda parts and handed me my keys as if all is right and let me leave. Found out parts covered by extended guarantee are supposed to be replaced by Honda parts, called them back to get them replaced by original Honda parts. Have to remove my "excellent service at service center" quote from this review.

Francois J landry

(Translated) Service A1 my car is fine Thank you (Original) Service A1 mon auto va tres bien Merci

Claudine Bouchard

(Translated) Service not very good. Range of cars not great choice. (Original) Service pas très bien. Éventail d'autos pas grand choix.

Maude Bélanger-Côté

(Translated) In the spring of 2014, I had the strong intention of getting my first car. My studies were completed and I had a stable job. I made several dealers in the area to find the right car for me. I finally found the car I loved to drive and wanted to have at the Gatineau Honda. Although I love my car (Civic coupe EX 2014), I can not say the same about the service department. All my experiences at Gatineau Honda for my various interviews were a nightmare. Mr. Philippe Rochon (technical adviser) is, in my opinion, the most unpleasant and disrespectful person. Could it be more arrogant with a client who spends more than thousands of dollars on the purchase of the car and spends hundreds of dollars on interviews? I ask myself the opposite: would Mr. Rochon like to have the same service I am entitled to? Honestly, I do not think so. I could say more about all my visits to Gatineau Honda, which are each time more unpleasant than ever. We must not forget that the Director of the Service, Mr. Philippe Lacroix is as arrogant and unpleasant as his colleague, Mr. Rochon. I confirm that when my rental is completed in the spring of 2018, I will opt for another courteous and respectful dealership. (Original) Au printemps 2014, j’avais la forte intention de me procurer ma première voiture. Mes études étaient complétées et j’avais un emploi stable. J’ai fait plusieurs concessionnaires dans la région afin de dénicher la bonne voiture pour moi. J’ai finalement trouvé la voiture que j’aimais conduire et que je voulais avoir au Gatineau Honda. Malgré que j’adore ma voiture (Civic coupé EX 2014), je ne peux en dire autant du département de Service. Toutes mes expériences chez Gatineau Honda pour mes divers entretiens ont été un véritable cauchemar. M. Philippe Rochon (conseiller technique) est selon moi, la personne la plus désagréable et irrespectueuse. Pourrait-il être plus arrogant avec une cliente qui dépense plus milliers de dollars pour l’achat de la voiture et qui dépense des centaines de dollars pour des entretiens? Je me pose la question à l’inverse : est-ce que M. Rochon aimerait avoir le même service auquel j’ai droit? Honnêtement, je ne pense pas. Je pourrais en dire davantage sur toutes mes visites chez Gatineau Honda, qui sont à chaque reprise plus désagréable que jamais. Il ne faut surtout pas oublier que le directeur du Service, M. Philippe Lacroix est aussi arrogant et désagréable que son collègue, M. Rochon. Je vous confirme que lorsque ma location sera terminée au printemps 2018, j’opterai pour un autre concessionnaire courtois et respectueux de sa clientèle.

Shanelle Hotte

(Translated) I had excellent service when purchasing my vehicle a year and a half ago. However, I call to make an appointment for an oil change and they offer me the due maintenance (which I understand very well). I say no, thank you and the person on duty hangs up the line on me. After this meeting, I will not return to Gatineau Honda for my future maintenance. (Original) J'ai eu un excellent service lors de L'achat de mon véhicule un an et demi passé. Toutefois, j'appelle pour prendre rendez-vous pour un changement d'huile et ils m'offrent les entretiens dues (ce que je comprends très bien). Je dis non, merci et la personne au service me raccroche la ligne au nez. Après ce rendez-vous, je ne retournerai plus chez Gatineau Honda pour mes entretiens futurs.

Di3s3L Lav

(Translated) Very good service. They are welcoming, respectful and always in good faith. (Original) Très bon service. Ils sont accueillant, respectueux et toujours de bonne foi.

Gerard Furlong

wasn't impressed with the service or knowledge of the people

Gobindbir Singh

They would keep saying they offer best prices and use that to cover up for the things they mess up. They will be rude if you don't speak french and not empathetic at all. The sales person Alix set up the expectations to get me the Ontario license plates setup but he didnt had it on the day of vehicle delivery and he gave a reason saying it happens because he forgot to get our signature. No empathy at all instead being rude. The manager was rude as well. The delivery person Christian was nice though. Service department is also nice. Manager even said I dont hate you, pointing at my turban.

Tom LaRocque

Did a test drive and no salesmen came along. Fantastic.

Eric Paulin

Top notch service sales manager is great

Customer Proof

(Translated) Satisfied with my brand new new crv. Excellent service and offers (Original) Satisfait de mon nouveau crv flambant neuf . Excellent service et offres

Charles-Aymar Magnané

(Translated) Very good customer service (Original) Très bon service a la clientèle

Adam William

Awful sales experience. Will never shop here again.

Paul Rodrigue FOMI

(Translated) I bought a vehicle. My sales rep was very arrogant. I even emailed the sales manager for the services received, unfortunately I never heard back from him. (Original) J'ai acheté un véhicule. Mon représentant au vente était très arrogant. J'ai même envoyé un courriel au directeur des ventes pour les services reçus, malheureusement je n'ai jamais eu de retour de sa part.

Tatiana Ghereg

I have always received a good service in this dealership, and felt the need to write this review. Bought my Honda Civic 3 years ago, brand new. Serviced in Gatineau Honda since …

Lynda Plamondon

(Translated) Excellent service (Original) Excellent service

brian thomson

I had nothing but good experience with the staff at Gatineau Honda. I bought a car from them, over the internet, they did everything as promised, no hidden fees, in fact, I was delayed in picking the car up (I live in the Niagara region) and they said no problems. When I arrived with the cheque for a larger amount, no problems, they simply refunded my VISA with the difference. The car was ready, gassed, spotless, all the Ontario paperwork was done, the title changed, and as an Ontario Anglophone the Francophone staff made me feel really welcome. Jean-Francois Lacroix was really pleasant and a nice guy. The only complaint was they had a new set of plates for me. I did tell them verbally and in an early email that I didn't need plates, but that slipped through the cracks. It's no big deal. If I'm ever in the market for a new Honda I feel Gatineau deserves my business. Nice job mes ami!

Bruce Lema

Parts department great to deal with.

Rebecca abh

Absolutely amazing customer service ! Came in at 5:30 pm and without an appointment they fixed the loose heat shield under my car and put it back in place so it doesn’t scratch on the road! Honda never disappoints!

Mally Magie

n 1

Alexandre Ferland

Will sell you a service and then not give it to you

Robert St-Laurent

Great and courteous service

Daniel Morin

(Translated) It's been a long time since I deal with Honda Gatineau and all the bad comments seem familiar to me ... We try to sell you pressure and when the salesperson / seller is in the last negotiation we will seek the director to intimidate you ... They are not able to make a sale without their director intervening personally. In September I was called home to invite me to their supposed big MEGA sale that I have after a few minutes in the company of a saleswoman who promised me the best prices and the best sum for my exchange that finally the discount there was not .... only the 0% that any dealer gives at the end of the year ... They made me lose a party, (Original) Sa fait longtemps que je fais affaire avec Honda Gatineau et tous les mauvais commentaire me semble familier ... On essaye de te vendre a pression et quand la vendeuse/vendeur est au dernière négociation on va chercher le directeur pour t'intimider ... Il ne sont pas capable de faire une vente sans que leur directeur intervienne personnellement. Au mois de septembre on m'a appelé à la maison pour m'inviter a leur censé grosse MEGA vente que j'ai après quelque minute en compagnie d'une vendeuse qui me promettait les meilleurs prix et la meilleur somme pour mon échangé que finalement le rabais y'en avait pas .... seulement le 0% que n'importe concessionnaire donne a la fin d'année... Ils m'ont carrément fait perdre une soirée,

MRN Clap

(Translated) Truly extraordinary experience ... BRAVO to the entire Honda Gatineau team (Original) Experience vraiment extraordinaire...BRAVO a toute l'équipe de honda gatineau

Shan

I try to avoid this place as much as possible. I rather prefer to go to ottawa to do my service. Changed winter tires and a perfectly running vehicle has come up with alignment issue soon after tire change. Had to pay another 250$ to fix it on the same day.

Bruno Patry

(Translated) Very well (Original) Très bien

Nik Snow

Worst service ever ! My car apparently never has any problem. Had to drive it without dashboard screen for a month before they did anything.... Now all the brakes are locked and they tell me the car doesnt have any problem.. Never again will I buy from them.

Pat Plamondon

(Translated) Very good experience with the service and the garage, always room for accommodation, treats us like family! Respect courtesy and humor in short, very nice gang especially my dear Alain haha thank you again for everything! ! ????????✌ leave your car without fear with this fire team ???? Gatineau Honda! Pat! (Original) Très bonne expérience avec le service et le garage, toujours place à l'accomodation, nous traite comme famille! Respect courtoisie et humour bref, très belle gang surtout mon chère Alain haha merci encore pour tout! !????????✌ laissez votre voiture sans crainte avec ce team de feu ???? Gatineau Honda! Pat !

Andree Dubois Keeble

Good service. I was happy that there was a chip in my window, and said it was too small to fix.

Ybis Chauvin

(Translated) I highly recommend Richard Myre to customers interested in buying a vehicle. Richard Myre was very warm and accommodating! Thank you Richard! A customer very satisfied with the purchase of his used car - Toyota Matrix Blue (Original) Je recommande fortement Richard Myre aux clients intéressés à l'achat d'un véhicule. Richard Myre a été très chaleureux et accommodant! Merci Richard! Un client très satisfait de l'achat de son auto usagé - Toyota Matrix Bleu

Alexandre Potvin

I first took an appoinment where i didn't mind to leave the car there for the day ,but asked that it would be ready for 3pm when i was done work .Got there at 3h45 and the service adviser told me the car was still not ready ....so i waited another 30mins for the car to be ready ....all of that for a service no2 (oil change and break tuneup ) ..... An it was more expensive to the other dealer i usually deal with .

valentina cuevas

I was very well served, it was fast to have a appointment and even if they didn't have the part in question they ordered one and the next morning my car was ready. They even inspect my car to warn me of the future checks and reparations to make.

David Mauger

(Translated) A big big big thank you (Original) Un gros gros gros merci

Olivier Samson

(Translated) If I could I would not have put any star! absolutely disgusting service, no respect, professional zero. When we presented ourselves for the delivery of our vehicle we met JEAN-FRANCOIS. It's a shame to have someone like him behind an office in a sales coordinator position. Young fendant who believes that the world is his, extremely condecendent, he was not even aware of the details of our file we had to ask to speak to his director to have the good details. The latter was not more informative than him. I am in the process with the customer service of Honda Canada to send a formal complaint to the dealer in Gatineau against Jean François and his manager who wanted to try to cover it by offering us 2 oil changes !!!!! Anything the director don I unfortunately did not know the name knew very well that he was in hot water because of the disgusting experience that Jean François made us live. Please go shopping elsewhere, anywhere but not in Gatineau honda these people do not deserve to do transactions and with people they should all go on a course to know how to live before they have the right to open their doors to new. (Original) Si j'avais pu je n'aurais mit aucune étoile! service absolument dégueulasse, aucun respect, zéro professionnel. Lors que nous nous sommes présenter pour la livraison de notre véhicule nous avons rencontré JEAN-FRANCOIS. C'est une honte d'avoir quelqun comme lui derrière un bureau dans un poste de coordinateur des ventes. Jeune fendant qui croit que le monde est à lui, extrêmement condecendant, il n'étais même pas au courant des détails de notre dossier nous avons dû demander à parler à son directeur pour avoir les bon détails. Ce dernier n'était pas plus informer que lui. Je suis en démarche avec le service à la clientèle de Honda Canada pour acheminer une plainte formel au concessionnaire à Gatineau contre Jean François et son directeur qui a voulu essayer de le couvrir en nous offrant 2 changements huile!!!!! N'importe quoi le directeur don je n'ai malheureusement pas le nom savait très bien qu'il était dans l'eau chaude à cause de lexperience dégueulasse que Jean François nous a fait vivre. Svp aller magasiner votre véhicule ailleurs, n'importe où mais pas à Gatineau honda ces gens ne méritent pas de faire des transactions et avec personnes ils devrait tous aller suivre un cours de savoir vivre avant d'avoir le droit d'ouvrir leur portes à nouveau.

Patrick Girouard

(Translated) He's a decent dealer. I did not like the seller. (Original) C'est un concessionnaire correct. Je n'ai pas aimé le vendeur.

Renard Prince

(Translated) Bad service (Original) Bad service

Gabrielle Raymond

(Translated) I don't feel comfortable saying more than writing two stars. I really want your team to start working together for the good of the consumer. (Original) Je ne me sens pas confortable d'en dire plus que d'écrire deux étoiles. Je souhaite vraiment que votre équipe commence à travailler ensemble pour le bien du consommateur.

Benoit Fontaine

(Translated) He's a good dealer. I have been going there for 8 years and I am not disappointed. (Original) C'est un bon concessionnaire. Ça fait 8 ans que j'y vais et je ne suis pas déçu.

I Ismail (iBashe)

Avoid at any cost this dealer. Very inconsiderate and shady staff from GSM to Pierre Blais (sales).

Imad Eter

I bought my first car from this dealership 2 weeks ago. Everyone was welcoming and helpful. Prices were very reasonable too!

Jean-Marc Cholette

(Translated) Outstanding service. (Original) Service hors pair.

Dinu G

Great service

Daniel Leduc

(Translated) Great sales service! A big thank you to Mario Desmarais for his professionalism and support! (Original) Super service de vente! Un gros merci à monsieur Mario Desmarais pour son professionnalisme et son soutient!

MOEZ KHIARI

A beautiful Honda Dealership with lovely staff, and a lot of accomodation, Recommended.

Jerry Louis

(Translated) Excellent service. I am extremely satisfied. (Original) Excellent service. je suis extrêmement satisfaction.

Bigs73

The chap that helped me (after being there for 5 minutes) was nice and helpful. I felt like I was an outsider, like I was bothering them. I did test drive a vehicle but didn't end up buying.

Lynn Pilon

Great customer service, decent prices and respects delays!

Lyna Gagné

(Translated) Always welcoming and excellent service. (Original) Toujours accueillants et excellent service.

Luc Saint-Jean

(Translated) Courteous and prompt service. (Original) Un service courtois et rapide.

Eric Niquette

Showed up with very real interest in a new car and had to wait a long while in the showroom; the salesmen where busy chatting and talking about their weekend plans while several people were left to wander idly. When I got tired of waiting, I made my way to the reception desk and asked for a salesman. I quickly found discovered I knew much more about the car than the salesperson did, which was disappointing. Chalk it up to it being a new model that was just released that week, but it was disheartening to not have answers to simple questions. The salesperson was pleasant enough but I wasn't offered a test drive and the staff felt dismissive of me so I left. I may have been in the wrong place at the wrong time but the whole experience (or lack thereof) has left me sour on this dealer. I did end up making my purchase (and regular servicing) at a competing Honda dealership. Overall, I wouldn't return here other than to get a quick quote against a competing dealer. It certainly wouldn't be my first choice but your experience may differ.

L dls

(Translated) avoid at all costs (Original) éviter à tout prix

Mathieu Joanisse

good aftersale service.

Mihai Cepoi

(Translated) I would like to share my experience as a Honda Civic owner with you. First interaction: the warranty battery was completely discharged so I called roadside assistance who advised me to tow Honda at the dealership. According to Honda Canada, I was entitled to a discount to replace the battery (pro rata). Honda Gatineau, the dealer, decides to test and inform me that the battery is good and I just had to charge it for the night. Big lie because it discharged again the same winter and I had to replace it. So, they charged me to charge the battery instead of giving me a discount for a new battery. Second interaction: after an oil change, I almost lost my skid plate in a parking lot. After checking, I saw that screws were missing. So I take the plate off and go back to Honda Gatineau and leave the car for the day. Because they're busy, not me ... So it's been 3 trips for an oil change. Third interaction: I changed my tires + I did a maintenance (change of transmission oil, engine air filter etc). I come to get my car and when I leave I decide to check where the mechanic put my summer tires. Big surprise again: my summer tires are not there. The attendant said to me: '' You will have to call Stéphane tomorrow because he is the one who took care of your car blah-blah-blah ... '' He doesn't ask for my phone number and he doesn't don't apologize. Told him to make a note for Stéphane. Still, it's good tires that can't be found. The next day we call twice to finally find Stéphane, he is not aware of course, but he says he is taking care of it. We wait until 2 p.m. because ‘’ Stéphane has gone to eat ... ’’ Stéphane does not answer. We ask the service supervisor Ms. Philippe Lacroix and he, instead of apologizing, says ‘’ You are not nice to us. We’re really busy here ... ’’ So it’s still our fault that they lost the tires… ’’. The manager says yes, we have your tires, come and pick them up. Again, it was not my tires. But, "we take care of us", that means you run like crazy after your tires. Finally, I had to accept lower quality used tires. There you go, it works like that there. (Original) J’aimerais partager mon expérience en tant que propriétaire d’une Honda Civic avec vous. Première interaction: la batterie en garantie s'est totalement déchargée donc j’ai appelé l'assistance routière qui m’ont conseillé de faire remorquer Honda chez le concessionnaire. Selon Honda Canada, j'avais le droit à un rabais pour remplacer la batterie (prorata). Honda Gatineau, le concessionnaire, décide de faire un test et de m'informer que la batterie est bonne et il fallait juste la charger pour la nuit. Grosse mensonge car elle s'est déchargée de nouveau le même hiver et j'ai dû la remplacer. Donc, Ils m'ont fait payer pour charger la batterie au lieu de me donner un rabais pour une nouvelle batterie. Deuxième interaction: après un changement d'huile, j'ai failli perdre ma plaque de protection (skid plate) dans un stationnement. Après vérification, j’ai vu qu’Il manquait des vis. Donc j’enlève la plaque et je retourne chez Honda Gatineau et je laisse la voiture pour la journée. Parce qu’ils sont occupés, pas moi… Donc ça fait 3 voyages pour un changement d’huile. Troisième interaction : J’ai changé mes pneus + j’ai fait un entretien (changement huile de transmission, filtre air moteur etc). Je viens chercher ma voiture et en partant je décide de vérifier où le mécanicien a mis mes pneus d’été. Grosse surprise encore : mes pneus d’été sont pas là. Le préposé me dit : ‘’Il va falloir que tu appelles Stéphane demain parce que c’est lui qui s’est occupé de ta voiture bla-bla-bla...’’ Il ne demande pas mon numéro de téléphone et il ne s’excuse pas. Le lui ai dit de faire une note pour Stéphane. Quand même, c’est des bons pneus qui sont introuvables. Le lendemain on appelle 2 fois pour finalement trouver Stéphane, lui n’est pas au courant bien sûr, mais il dit qu’il s’en occupe. On attend jusqu’au 14h parce que ‘’Stéphane est parti manger…’’ Stéphane ne répond pas. On demande le superviseur du service Ms. Philippe Lacroix et lui, au lieu de s’excuser, dit ‘’Vous n’êtes pas gentils avec nous. Nous on est vraiment occupés ici…’’ Donc c’est encore de notre faute qu’ils ont perdu les pneus…’’. Le directeur dit oui, on a vos pneus, venez les ramasser. Encore une fois, ce n’était pas mes pneus. Mais, ‘’on s’occupe me nous’’, ça veut dire tu cours comme un fou après tes pneus. Finalement, j’ai dû accepter des pneus usagés de qualité inferieur. Et voilà, ça marche comme ça là-bas.

Meagan Plourde

Worst leasing experience possible. Constantly misinformed by everyone we speak too. Constantly playing phone tag with employees that do not return calls ever. Didn't get actual service until I demanded to speak to the manager. The person in …

Pierre Chretien

(Translated) Long wait, I go to another dealers. (Original) Attente longue je vais a un autres concessionnaires.

Tommy 07

(Translated) I was very well served at Gatineau Honda !! A big thank you to Pierre, Jean-François and Rémi !! (Original) J'ai été très bien servi chez Gatineau Honda!! Un gros merci à Pierre, Jean-François et Rémi!!

Yves Savoie

I went there to shop car prices. The seller called my cell phone more than 5 times after my visit. Really annoying

jacob bedard

(Translated) I loved my experience, the customer service was impeccable. I am satisfied with my purchase. Thanks to Mathieu Noreau, Marc Desmarais, Marc Grenier, and Jean-François Lacroix for their excellent service and honesty !! (Original) J'ai adoré mon expérience, le service à la clientèle était impeccable. Je suis satisfaite de mon achat. Merci à Mathieu Noreau, Mario Desmarais, Marc Grenier, et Jean-François Lacroix pour leur excellent service et honnêteté!!

Melissa Bedard

(Translated) Richard myre is excellent it's rather Luc tramblay that frustrates me! Do 3 days I expect to call him and call me tentot I leave a message because he was busy I remember because this mailbox has freeze and he did not even bothered to remind me he was already gone ! Tomorrow I'm going straight down. "I'm tapping tomorrow to give you news" is expired pomal my tell you (3 days c long $$% $ #) my friend not even remembering she had to call her herself .... enough shifting thank you ... (Original) Richard myre est excellent c'est plutôt Luc tramblay qui me frustre! Fais 3 jours jattend l'appelle et j'ai apeller tentot j'ai laisser un message car il était occupé j'ai rapeller parce que ça boîte vocale a comme geler et il na meme pas prit la peine de me rapeller il était déjà parti! Demain je me présente direct la bas. "je tapelle demain pour vous donner des nouvelles" est pomal expirée ma vous dire ( 3 jours c long $$%$#) mon amie la meme pas rapeller elle a du apeller elle même.... Assez décalissant merci...

Normand Brunet

(Translated) Nice welcome and excellent service. Thank you! (Original) Belle accueil et service excellent.. Merci !

Tanya Richer

(Translated) The friendly and prompt service, the salesman who answered all our questions who listened to our requests, and who really was more than available to help us. I have no complaints, warm atmosphere from the beginning to the end of the transaction. Director of Financial Services was also very courteous, explained the details to us without burying us under them. First purchase at Honda, and so far very impressed by the knowledge of the seller and the service we have received in general. (Original) Le service chaleureux et rapide, le vendeur qui répondait à toute nos questions qui écoutait nos demandes, et qui à vraiment été plus que disponible pour nous aider. Je n'ai rien à redire, ambiance chaleureuse du début à la fin de la transaction. Directeur des service financier à également été très courtois, nous a bien expliqué les détails sans nous enterrer sous ceux-si. Premier achat chez Honda, et jusqu'à présent très impressionné par les connaissances du vendeur et le service que nous avons reçu en général.

Jason Mullis

AMAZING STAFF AND SERVICE

Jessica Simmons

Great service

Smop Lop

(Translated) Good service (Original) Bon service

Christine Simard

(Translated) Reading all these negative reviews, that's enough for me to remove this dealer from my list. …

AlexAnne Carbonneau

(Translated) Very nice experience! Thank you ! (Original) Très belle expérience ! Merci !

Vernon Nielsen

The staff at Gatineau Honda are fantastic! Very professional, helpful, and ethical. We bought a 2015 Honda Civic, and it was an excellent price.

Yves Ricard

(Translated) I had a salary for which I waited 2 weeks to have my emergency brake fixed, I waited 2 hours in the garage to be told that they did not have the part ... a week later I am still waiting (Original) J'ai eu un appointement pour laquelle j'ai attendu 2 semaine pour faire arranger mon frein d'urgence, j'ai attendu 2 heures au garage pour me faire dire qu'ils n'avaient pas la piece ... une semaine apres j'attends encore

Mikmel

(Translated) Despite the notices published on Google I still decided to trust this dealer since I had sensible answers with the first seller who unfortunately transferred my file to another. from that moment it was ordinary until delivery the attitude of the employees is very questionable (the 2 with whom I did business) on the other hand the receptionist very smiling and polite. (Original) Malgré les avis publier sur Google j'ai quand même décidé de faire confiance à ce concessionnaire puisque que j'avais eu des réponses sensé avec le premier vendeur qui a malheureusement transféré mon dossier à un autre. à partir de ce moment ce fut ordinaire jusqu'à la livraison l'attitude des employés est très discutable (les 2 avec qui j'ai fait affaire) par contre la réceptionniste très souriante et polie.

Claudia Lalonde

(Translated) Fast and personalized service. Thanks to the whole team ! (Original) Service rapide et personnalisé. Merci à toute l’équipe !

J Armas

Purchased a CRV here and our sales person was wonderful.

Nr Buy

Questionable sales practices. Advertising of the vehicle (2016 Civic) did not match its features. The ad said it had AC (important feature) and they said ad error. The sales rep mentioned they had another one, and offered it to me, and then negotiated with the manager to a price that turned out to be more than it was advertised for online! I was told their ad changed with neither the manager or the salesrep knowing (another lie, websites showed the date change). What a joke.

Marie-eve

(Translated) Poor service from sales and finance departments. Very badly organized, they 'forgot' to put my old car in exchange, and I waited 3:00 at the reception of the car because of this forgetfulness !! Subsequently, the next day I was reminded to tell me that it was still missing signatures due to lack of organization and I hang up in the nose after telling me that it was all my fault. In short, I do not recommend this dealer! Worst service I have ever had !!!!!! (Original) Service médiocre de la part des départements de ventes et de financement. Très mal organisé, ils ont 'oublié' de mettre mon ancienne voiture en échange, et j'ai attendu 3h00 lors de la réception de l'auto à cause de cet oubli!! Par la suite , le lendemain on m'a rappeler pour me dire qu'il manquait encore des signatures dû au manque d'organisation et on me raccroche au nez apres m'avoir dit que le tout était de ma faute. Bref, je ne recommande aucunement ce concessionnaire!! Pire service que j'ai jamais eu!!!!!!

PAULINE ST CYR

(Translated) Like it (Original) Bien aimer ça

Elie Elkh

Bad experience c

Andrew Beaulac

Great experience buying my 2016 Honda Civic EX from Gatineau Honda. As a first time car buyer, I felt very comfortable every step of the way. Anthony helped me with finding the right fit and was very helpful through the entire process along with the rest of the sales team. Thank you and 10/10 would recommend.

Veronic Picard

(Translated) Excellent seller service. Lots of cars in inventory. Outstanding after-sales service. (Original) Excellent service des vendeurs. Beaucoup de voitures en inventaire. Service après vente hors pair.

Katia Delisle

(Translated) The sales manager Denis Robinson, very arrogant and lacking in knowing how to live! It is with great pleasure that I will buy my car from another Honda dealership !! I finally bought my car from Lallier Honda! (Original) Le directeur des ventes Denis Robinson, très arrogant et manque de savoir vivre! C'est avec grand plaisir que je vais acheter mon auto chez un autre concessionnaire Honda!! J'ai finalement acheté mon auto chez Lallier Honda!

Celine Desjardins

(Translated) crv rent .. 3 years .. air conditioning not guaranteed. $ 1000 .. theft (Original) crv louer.. 3 ans.. air climatisé pas garantie. 1000$.. vol

AMIN

Most of the time there prices unbeatable compared to Ottawa

Marie Lévesque

(Translated) Good service (Original) Bon service

Audrey

(Translated) After sales service 0, My radio was defective when I bought it, so it took 3 appointments to have it changed. Also be careful when negotiating for winter tires to buy, because if they offer you winter tires ‘’ free ‘’ then you risk your summer tires being pin-finished. So check the condition of the tires put back in the bags before leaving with your new vehicle. :) Next Civic purchase will certainly not happen at Honda Gatineau (Original) Service après vente 0, Ma radio etais défectueuse à l’achat ça pris 3 rendez-vous pour la faire changer. De plus faites attention lorsque vous négocier pour les pneus d’hiver à l’achat, car si ils vous offrent les pneus d’hiver ‘’gratuitement ‘’ alors vous risquez que vos pneu d’été sois finis à broches. Donc vérifier l’etat Des pneus remis dans les sacs avant de partir avec votre nouveau véhicules. :) Prochaine achat de Civic ne ce feras certainement pas chez Honda Gatineau

Elmer Santos

Don't deal here. Try lallier and hunt club honda as they provide 7 year warranty/ 160,000 kms warranty with their used vehicles . They will try to sneak fees aside from vehicle price so try to be vigilant on your quotation if you try …

melanie poitras

(Translated) Best service ever. (Original) Meilleur service ever.

Line Bertrand

(Translated) The service was very good and a very nice welcome. (Original) The service was very good et une très belle accueille.

Alain C

(Translated) High price for the part and they think the customer is a little inoncent and they can tell us anything. (Original) Prix élevé pour la pièce et ils pensent que le client est un peu inoncent et qu'ils peuvent nous dire n'importe quoi.

Lynn Morissette

(Translated) My name is Gilles Morissette. I have returned a buy coins to the service from the beginning of October. Excellent welcomes both gentlemen to the service dept. Its spoiling with the receptionist ..... very unpleasant when i was getting my refund refunded. She starts to credit for a credit card ...... I paid in cash so I told her. That's where she tells me it's my fault .... Ayoye. I thank them and wish what keeps her beautiful smile. She could have asked me if it's credit or cash. I hope this is not the treatment that gives to everyone. Congratulations to the service department. . Really nice and welcome. (Original) Mon est Gilles Morissette. J'ai retourner une pièces acheter au service du début de Octobre. Excellent accueille des deux monsieur au dept du service. Sa se gâte avec la réceptionniste.....très déplaisante quand j'ai été me faire rembourse mon achat. Elle commence a faire le crédit pour une carte de crédit......j'avais payer en argent comptant alors je lui dis. C'est la qu'elle me dit c'est de ma faute....Ayoye. Je les remercie et souhaiter quelle garde son beau sourire. Elle aurais pu me demander si c'est crédit ou comptant. J’espère que c'est pas le traitement quelle donne a tous le monde. Bravo au département de service . . Vraiment gentil et accueillent .

Robert goulet

(Translated) I had a very good experience with Richard Myre ... A very human person ... and the negotiations were quick and courteous ... (Original) J'ai eu une tres belle experience avec Richard Myre ...Une personne tres humaine...et les négos ont été vite et courtoise...

joseph ndjon

Awful experience! The sales guy called Philippe Rock was very condescending and rude. He didn’t take us seriously. I spent my hard-earned money somewhere else! Avoid this place by all means.

c c

Don’t do it. Save that couple thousand dollars you think you are saving and buy in Ontario if that’s where you live. Used Ridgeline I purchased wasn’t what it was advertised to be, an excellent condition no accidents vehicle. Found out …

Martin Gauthier

(Translated) On August 23, I showed up in the afternoon to buy a new CRV. I had already done my research and had driven one before. I was ready to buy. After wasting my time for 15 minutes without service, I went to the reception. She told me someone would be coming in a short time. 20 minutes later, still no service, I return to the reception to be told the same thing. I have now been waiting for 45 minutes to be served, even after telling the receptionist that I was ready to buy and that I just wanted to talk about the number. In short, still no service, so I left the premises. What I find funny is that she told me that everyone was busy. However, there were 3 employees talking about hockey leaning on the corner of a pantry since my arrival, but hey. (Original) Le 23 aout, je me suis présenté en après-midi pour faire l'achat d'un CRV neuf. J'avais deja fait mes recherches et j'en avais deja conduit un. J'etais pret a acheter. Après avoir perdu mon temps 15 minutes sans service, j'ai été a la reception. Elle m'a dit que quelqu'un viendrait dans pas long. 20 minutes plus tard, toujours pas de service, je retourne a la reception pour me faire dire la meme chose. Ca fait maintenant 45 minutes que j'attends pour me faire servir et ce meme après avoir dit a la receptionist que j'etais pret a acheter et que je voulais juste parler de chiffre. Bref toujours pas de service, j'ai donc quitter les lieux. Ce que je trouve drole c'est qu'elle m'a dit que tout le monde était occupé. Toutefois, il y avait 3 employés qui parlaient de hockey accoté sur le coin d'un office depuis mon arrive, mais bon.

Gat Hon

excellent service. Best Honda dealer in the greater Ottawa

Diego Sanabria

Amazing dealership the salesperson Alix was very nice and never push me to buy, he was patient and helped us everytime we had questions, the Car is Amazing I love my Touring CRV 2020

Amélie Lacroix

(Translated) Super good service! (Original) Super bon service!

Gary Lassaline

The vehicles are reasonably priced but the associates are slimy. Was told winter tire set would come with a vehicle purchase, and when pressed for confirmation was ghosted all week. When the final sale came up, no winter tires were part of the deal.

Vincent Doucet-Landry

Great service, not to pushy

Kevin st-amour

(Translated) Honestly, better prices for the change of station wagon and the service was great he even brought me home with their driver. I never thought I would get such quality service from a car dealership. Anyway, I really didn't feel ´´crossed ”or thought as much and I was pleasantly surprised. I recommend it !! Well at least for a change of ´´break´´ haha. (Original) Honnêtement , meilleurs prix pour le changement de break et le service étais super il mon même rapporter chez moi avec leurs chauffeur . J’aurais jamais crue pensée avoir un service de qualité de la sorte dans un concessionnaire de voiture . Bref je ne me suis vraiment pas sentie ´´crosser’´ ou avoir comme beaucoup pourrais pensée et j’ai été agréablement surpris . Je le conseil!! Et bien au moin pour un changement de ´´break’´ haha.

Med Red

(Translated) Hello, they always have a trick to steal money from you. (Original) Bonjour, ils ont toujours un truc vous soutirer de l'argent.

Christy Bisson

In response to the previous review written by Elise Swietek: OMG! What a horrible story! How could Eli call you a “Lady”?! It’s a terrible mistake! Lady is a polite tactful woman with perfect manners that will never bother extremely busy people with some irrelevant issues. Apparently, you have non of this qualities. Lady will never downsize herself leaving a vengeful derogatory review twisting the actual reality to look like an innocent victim. You are admitting in your commentary that the issue you have been inquiring about is NOT the fault of this dealership, and you are ready to accept it. So what all the fuss was about? A little spoiled girl is craving for attention ....

Annie Lamoureux Sabourin

(Translated) They carried out the oil change as requested with a wait of an hour and a half, it is long for an oil change especially when you make an appointment (Original) Ils ont effectué le changement d'huile tel que demandé avec une attente d'un heure trente, c'est long pour un changement d'huile surtout quand tu prends rendez-vous

Alex L

(Translated) Impeccable service, pressure-free sales, I had no problem taking any test drives I saw fit to decide between a civic sedan and a hatchback. I opted for the civic hatchback, impressed with the quality and look of the car. I would like to thank the entire Honda Gatineau team who made it easier to obtain the vehicle, including the owner Marc Grenier who was able to respond to all my requests, Rémi Cyrenne and his ease of access, Jean Francois Lacroix for the delivery and demonstration of all vehicle functions. Not forgetting the people responsible for washing and preparing the vehicle, which was impeccable when it was taken over. This is our 5th Honda, and Honda Gatineau will remain the dealership we will do business with without the slightest hesitation. Thanks again, a very proud and satisfied buyer. (Original) Service impeccable, vente sans pression, je n’ai eu aucun problème à faire des essais routiers comme bons me semble pour trancher dans ma décision entre une civic sedan et hatchback. J’ai opté pour la civic hatchback, impressioné par la qualité et le look de la voiture. J’aimerai remercier toute l’équipe de Honda Gatineau qui a facilité l’obtention du véhicule , en passant par le propriétaire Marc Grenier qui a su répondre à toutes mes demandes, Rémi Cyrenne et sa facilité d’accès, Jean Francois Lacroix pour la livraison et démonstration de toutes les fonctionnalités du véhicule. En n’oubliant pas les personnes du lavage et préparation du véhicule, qui était impeccable lors de la prise de possession. C’est notre 5e Honda, et Honda Gatineau restera le concessionnaire avec qui nous ferons affaire sans la moindre hésitation. Merci encore, un acheteur très fier et satisfait.

Jade Jeanveau

Great experience for my first car

Ibrahim Ismayilov

Terrible customer skills. Demotivated staff. No wonder google review is so low.

Vincent Desjardins

(Translated) Unable to speak with rep on duty (Original) Impossible de parlé avec rep au service

Marcel Barbier Jr

(Translated) pious pious (Original) Vroom vroom

Tarek Mhareb

I don't recommend this place at all Try to avoid especially if you're an English speaker

Francis Fairfield

(Translated) Unfortunately if I could give zero, it would be their grade. I brought my vehicle to repair an engine support. When he gave me the supposedly repaired vehicle, well it was not repaired at all. They charged me $ 670 for something that is still being heard. In addition, they broke my transmission. My transmission was A1 before sending it there and cut e magic wand, it really does not work well after appointment, and the worst they do not know what knows. To add to this, they stashed my door without following up, as Monsieur Lacroix promised me. AVOID LIKE THE PLAGUE. They are not being honest and just looking for your cash in your wallet. The lesson, never do maintenance in a dealership, SUrTOUT GATINEAU HONDA. How sad team. Rotten Mechanic (Original) Malheureusement si je pourrais donner zéro, ça serait leur note. J'ai amener mon véhicule pour réparer un support à moteur. Lorsqu'il m'ont donné le véhicule supposément réparé, Eh bien il était pas du tout réparé. Ils m'ont chargé 670$ pour quelque chose qui se fait encore entendre. De plus, ils ont cassé ma transmission. Ma transmission était A1 avant de l'envoyer là-bas et coup e baguette magique, elle ne fonctionne vraiment plus bien après rendez-vous, et le pire ils savent pas ce que sait. Pour en rajouter, ils ont maganer ma portière sans faire de suivi comme Monsieur Lacroix me l'a promis. À éviter COMME LA PESTE. Ils ne sont pas honnête et cherche juste ton cash dans ton porte-feuille. La leçon, ne jamais faire d'entretien dans un concessionnaire, SUrTOUT GATINEAU HONDA. Qu'elle triste équipe. Mécanicien pourris

Diego Islas Strassburger

Good service

sly

poor service 4 employees at the service counter but only one employee at parts counter I was unable to get the part after waiting 20 minutes I asked an employee at the service counter and he said sorry can't help you.. waste of time!

Christophe Chéné

(Translated) Very well. (Original) Très bien.

ROBERT COLLINS

great love it

Cassandre Salvi

(Translated) Very disappointed with the dealer service! (Original) …

otell otell

(Translated) Bad service???????????????????? When you come in no one who looks at or speaks with you every busy person on his cell wow. But the service at lallier Honda is super???? (Original) Mauvais service???????????????????? Quand tu rentre personne qui regard ou qui parle avec toi chaque personne occupé sur son cellulaire wow. Mais le service chez lallier Honda est super????

Rebekah Miller

I bought a Honda Civic today at this dealership and was told I had to wait to talk to someone named “luc” about legalities, which turned out to be a sales pitch for purchasing extra warranties. Not only were they completely deceitful about …

Stephanie Pelletier

(Translated) Excellent service! (Original) Excellent service!

J A

Had so many problems with the transfer to the mother company from this dealer.

kamila sousa

(Translated) I did business with Richard Myre in 2015 he is great !!!!!!!!! 2 stars and less at François le cave no way! Stay at home if you do not know how to talk to the world! I will not trade 1 $ for 4y five sous ..... A 2012 for a 2012 ??? You've never bothered! Thank you I will go elsewhere! (Original) J'ai fais affaire avec Richard Myre en 2015 il est super !!!!!!!!! 2 étoiles et moins à François le cave pas de façon ! Reste chez vous si tu sais pas parler au monde ! J'échangerai pas 1$ pour 4 vingts cinq sous ..... Un 2012 pour un 2012 ??? Tu t'ai jamais donner la peine ! Merci j'irai voir ailleurs !

Maryam Kerolos

Extremely rude and have terrible customer service. I would never recommend this place for anyone.

Cynthia Farvil

(Translated) Super good service (Original) Super bon service

Mohamed Eltoukhy

I came in to fix a recall issue with my old car, meanwhile I thought I might check for a new car because it was about time for me to get a new one. I asked for a sales person and the nice receptionists ladies paged one for me on the spot. Then this Kevin guy came supposedly for my assistance, he made me feel unwelcomed, I felt like I would have to beg for him to show me extra details about the car I was looking for. I am still a honda fan but definitely not this dealership. Thanks

Marie Fontaine

(Translated) Very bad service. A star is already too much. I will now go to another dealership in Hull. (Original) Très mauvais service. Une étoile c'est déjà beaucoup trop. J'irai dorénavant chez un autre concessionnaire à Hull.

Marc S

(Translated) Very good, fast and professional service. The waiting room for customers still has donuts! The technical advisor (Philippe Rochon) this morning was very professional. (Original) Très bon service rapide et professionnel. La salle d'attente pour les clients a de tout même des beignes ! Le conseiller technique (Philippe Rochon) de ce matin a été très professionnel.

Yvon Kyer

(Translated) Professional and fast service all with a big smile thank you (Original) Un service professionnel et rapide tous cela avec un grand sourire merci

gauvreausebastien

(Translated) In 2015 I bought my CRV and the then finance manager insisted that I take out the extended warranty. I wasn’t too crazy about the idea but he told me you have nothing to lose because it is 100% refundable if you don’t use it. So following some research I decided to take it and this year I went to see for my refund and well to my surprise I am not entitled to the refund because the director in question forgot to tell me that I had to pay a premium. I tried several times to get an answer from this manager but he does not dare to answer me, because this person is very good that he took from me $ 1200 + tx 5 years ago years. For my next Honda I will go elsewhere because besides that this person was not honest their sales service is one of the worst in the area, because the salesmen do not have much interest in serving their customers well. (Original) En 2015 j’ai acheté mon CRV et le directeur du financement a l’époque à insisté pour que je prenne la garantie prolongée. Je n’étais pas trop fou à l’idée mais il m’a dit: tu n’as rien à perdre car elle est 100% remboursable si tu ne l’utilise pas. Donc suite à certaine recherche j’ai décidé de la prendre et cette année j’ai été voir pour avoir mon remboursement et bien à ma grande surprise je n’ai pas le droit au remboursement car le directeur en question a oublié de me dire que je devais payé une surprime. J’ai essayé à plusieurs reprise d’avoir une réponse de la part de ce directeur mais il n’ose pas me répondre, car cette personne c’est très bien qu’il m’a soutiré 1200$+tx il y a 5 ans. Pour mon prochain Honda je vais aller ailleurs car en plus que cette personne n’a pas été honnête leur service de vente est un des pires de la regions, car les vendeurs n’ont pas vraiment l’intérêt à bien servir leur client.

Simon Périard

(Translated) Not super good service. Seller laughs at your requests when you arrive (Original) Pas super bon service. Vendeur se fou de tes demande à ton arrivée

Libni Thomas

Was there to check out a used car. Staff is really good and polite.

Jo Renaud

Bon service.

Jean P.

Some salespersons can be a pain to deal with, difficult negotiations, lack of people skills, etc. Sales is a calling, a passion and not meant for all... The Service department is better than the Sales department! Knowledgeable, courteous and professional staff, specifically Denis P. Clean and spacious premises, fast WiFi, cool coffee machine with many free choices!

Adel Milad

Dishonest, offer defective cars and condensing. Terrible customer service, would never recommend this place to anyone.

stephane desjardins

(Translated) very bad after-sales service (Original) tres mauvais service apres vente

iluv 2sing

Pure incompetence! I brought my CR-V in to get the A/C fixed. They said it was ready to be picked-up. Turns out they didn't even check the "work" that was done because the A/C still didn't work...at all! Brought it back for servicing. The …

Kim Monaghan

(Translated) Honda Gatineau's sales service is great! But for the garage service we will come back !! It is nonsense!! Whenever we have something it's always difficult ... never included in the warranty ... always ridiculous deadlines for the parts and no return of call within a reasonable time ... I am super disappointed . I always go to Lallier now! Could I ever do business with them! (Original) Le service de Honda Gatineau pour la vente sont super! Mais pour le service en garage on repassera!! C'est du n'importe quoi!! A chaque fois qu'on a de quoi c'est toujours difficile...jamais compris dans la garantie...toujours des delais ridicule pour les pieces et pas de retour d'appel dans in delais raisonnable...je suis super decue. je vais toujours chez Lallier maintenant! Pu jamais je vais faire affaire avec eux!

calixto pena

(Translated) Bad information the service of the sales department specially DAVID an absolutely poor new kid. I make an appointment with him on Saturday 9 am. I arrive 9am it only opens at 10am. He wasn't even on time. I had asked him for information about the vehicle. Vehicle does not even drive. That would have been the first piece of information to give. I am hugely disappointed. Asked Richard Myre, he will give you exact information even before you leave. And I would like to add that the sales manager present at this time, directly offered me these excuses. (Original) Mauvaise information le service du département des ventes spécialement DAVID un petit nouveau absolument médiocre . Je prends rendez-vous avec lui samedi 9h am. J'arrive 9ham ça n'ouvre qu'a 10ham . Il n'était même pas à l'heure. Je lui avait demandé information au sujet du véhicule. Véhicule ne roule même pas. Cela aurait été la première information à donner. Je suis énormement déçus. Demandé Richard Myre il vous donnera information exacte avant même de vous déplacer. Et j'aimerais rajouter que le directeur des ventes présent à ce moment la , ma directement offert ces excuse.

Ghislain Viau

(Translated) Very good service (Original) Très bon service

Jillian I.

Horrible. Old financing guy is a liar, hope he finally retired. When I called him on his BS he yelled at me in front of the manager, who stood there doing nothing. Paperwork done wrong. Vehicle was covered in something, had to return for decontamination. Charged VIP package, it is illegal to add extra charges in Quebec. Windshield needed replacing two weeks after buying due to the stone chips it somehow passed safety with. They denied it. Mr. Grenier told me verbatim "you're annoying and I just want to get rid of you". The list goes on. Go next door to Dormani Nissan! They are excellent.

lori McCraw

My sister and I were very pleased with the friendly and welcoming service we received at Gatineau Honda on Saturday. We recommend this dealership when shopping for a new or used vehicle. A gentleman by the name of Alex gave us wonderful service. Thank you!

Sébastien “MAKINEN420” Laberge

(Translated) Excellent service with very knowledgeable employees. (Original) Excellent service avec des employés très compétent.

Mahmoud Rousan

Worst customer service ever! They’re dishonest with their customers, all their cars are defective. Bought a Honda Civic 2016 in 2020 has low mileage and two month after I had to replace the brakes, as they didn’t do that when they sold it …

Rachel A. Baulne

My garage for the past 35 years. Friendly and efficient service. Trustworthy.

Charles Lacroix

(Translated) Exellent service and highly recommend (Original) Exellent service et fortement recommender

patrick kyer

Very good service

Rock Philippe

(Translated) Excellent service and the best prices (Original) …

Denis Hotte

(Translated) Very good parts service (Original) Très bon service au pièces

John Milad

Untrustworthy, rude and condescending. Took a car for a test drive and heard a loud “bang” sound every 10 seconds only to be told that they’ll fix the car after I buy it. Not only are the staff (and the manager) extremely impolite, but they’re also very ignorant. Terrible experience overall, avoid at all costs.

Anne-Sophie Rozon

(Translated) Excellent service! They are professionals and my experience was very pleasant! Thank you Honda Gatineau! (Original) Excellent service! Ce sont des professionnels et mon expérience a été très agréable! Merci Honda Gatineau!

Ginette Aubin

(Translated) Mechanic not very competent. Charge ridiculously too expensive an hour when students of elastic or in mechanics would be more reliable. To be considered before performing an interview. Unhappy, not honest service team. (Original) Mécanicien pas très compétent. Charge ridiculement trop chère de l'heure lorsque des étudiants d'asticou en mécanique serait un plus fiable. À considérer avant d'effectuer un entretien. Mésirable équipe de service pas honnête.

glen murphy

(Translated) The sales manager his name is Denis Robinson has no any know how to live I've ever seen a sluggish like him very bad experience to discourage all customers (Original) Le directeur des ventes son nom est Denis Robinson n a aucune aucun savoir vivre j ai jamais vue un baveux comme lui très mauvaise expérience a déconseiller a tous les clients

helljayrome

(Translated) Sales director denis robinson, arrogant, very mushy, no way to live. After 2 inappropriate comments from him, decided to go elsewhere Gatineau honda lost a sale because their sales director denis robinson is just able to answer foolishness to customers. (Original) Directeur des ventes denis robinson, arrogant, très baveux, aucun savoir vivre. Après 2 commentaires déplacés de sa part, décidé d'aller acheter ailleurs Gatineau honda ont perdu une vente parce que leur directeur des ventes denis robinson est juste capable de répondre des niaiseries aux clients.

Celine Lagacė

(Translated) Hello I would like to thank the.personnel from chez honda gatineau sur la verendry. good price and good service I recommend it to everyone (Original) Bonjour j'aimerais remercier le.personnel de chez honda gatineau sur la verendry . bon prix et bon service je le recommande à tout le monde

Claudine St-Jean

(Translated) Very good fast service! We bought a 2017 Honda Civic and we are very satisfied with the service! (Original) Très bon service rapide! Nous avons acheté une Honda Civic 2017 et nous sommes très satisfaits du service!

Jessica Cassidy

Super impressed with the staff that works here! Everyone was very attentive and seemed passionate about what they do. A really friendly group of people. I left feeling really excited about my new car :)

Carole Belanger

(Translated) Excellent service and very cordial (Original) Excellent service et très cordial

Marie

(Translated) Very disappointed with the after sales service. Since the purchase of my vehicle in October 2017, none of my visits went without a hitch ... a few examples ... lack of registration in my appointment schedule, my automatic lighting system was not working: instead of looking for the problem, they told me my self did not understand this option - misinformation - total disqualification. On my last visit regarding a metal rubbing noise in front of my vehicle before I even came to see if I could drive with them they told me to come back the next day. I had to ask if one of the mechanics could at least come and confirm that nothing will break more ... in the meantime I phoned the other dealer in the Gatineau / Hull region to check their availability / service ... in 2 minutes on the phone, (even though they too had a full schedule for the day) they offered to drop by to check on the problem. I received excellent service compared to at Gatineau Honda! So I decided to remove the sticker with their logo from my car ... No free advertising for me !!! Their great strength ... probably hockey ... they excel in the passage of puck !!! (Original) Très déçue du service après vente. Depuis l’achat de mon véhicule en octobre 2017, aucune de mes visites s’est déroulée sans anicroche... quelques exemples... manque d’inscription à l’horaire de mon rdv, mon système de lumières automatiques ne fonctionnait pas: au lieu de regarder pour trouver le problème, ils m’ont dit que mon auto ne comprenait pas cet option- fausse information- déresponsabilisation totale. Lors de ma dernière visite concernant un bruit de frottement de métal au devant de mon véhicule avant même de venir voir si je pouvais rouler avec ils m’ont dit de revenir le lendemain. J’ai dû demander si un des mécanos pouvait au moins venir confirmer que rien ne brisera davantage ... entre temps j’ai téléphoné chez l’autre concessionnaire de la région Gatineau/Hull pour vérifier leur disponibilité/service... en 2 minutes au téléphone, (même si eux aussi leur horaire était complet pour la journée) ils m’ont offert de passer pour vérifier le problème. J’ai reçu un excellent service à comparer à chez Gatineau Honda! J’ai donc décidé de retirer de mon auto le collant avec leur logo... Aucune publicité gratuite pour ma part !!! Leur grande force... probablement le hockey... ils excellent dans le passage de puck !!!

velvethammer26

Never going back. I have never seen a garage take advantage of their customers the way this place does. STAY AWAY and find another garage, you will be glad you did.

maxime gagnon

(Translated) Experience of a family member; test a honda fit, fully equipped, get a price for THIS car, receive the car, the price was for a base model! Last service appointment in March (keep in mind that the car is rented and must be returned in September), the person present for the appointment is not an expert in the matter, appointment for a change of oil and inspection, $ 1150 later, alignment (you never do that in winter for no good reason), change brake oil (car is rented), have to replace front brakes, why? Its finished, ok how many millimeters? Not a lot, ok but how much? Not a lot! But do the same, and the technician is not screwed to write on his work order the thickness of the brakes before and after! Need rear brake service (no need we return the car in September)! I have personally worked in a +/- 10 dealer and I have never abused people like that! IN SEPTEMBER I GUARANTEE YOU THAT THE NEW WILL NOT BE A HONDA FROM GATINEAU HONDA (Original) Expérience d'un membre de la famille; fait un essais d'une honda fit, toute équipé, se fait faire un prix pour CETTE voiture, reçois l'auto, le prix était pour un modèle de base! Dernier rendez-vous au service en Mars (gardez en tête que la voiture est loué et doit etre retourné en septembre), la personne présente pour le rendez-vous n'est pas un expert en la matière, rendez-vous pour un changement d'huile et inspection, 1150$ plus tard, alignement (tu fais jamais ça l'hiver sans bonne raison), changer l'huile a frein( la voiture est loué ), doit remplacer les freins avant, pourquoi? Son fini, ok combien de milimetre? Pas beaucoup, ok mais combien? Pas beaucoup! Mais faite faire parreil, pis le technicien est pas foutu d'écrire sur son bon de travail l'épaisseur des freins avant et après! Besoin de service de frein arriere ( pas besoin on retourne l'auto en septembre)! J'ai travaillé personnellement dans un dealers +/-10 et j'ai jamais abusé du monde comme ça! EN SEPTEMBRE JE VOUS GARANTIT QUE LA NOUVELLE SERA PAS UNE HONDA DE GATINEAU HONDA

Robert Kelly

Bought a 30,000 truck from them, picked it up and on my way home noticed it was almost out of gas. Then noticed a ton of small stone chips on windshield, like dozens and dozens. Called and said it past a safety but that didnt alter the fact that these small chips were there. Ended up they refused to replace windshield unless i paid 200.00, which i did. Then found out heated seat didtn work and the list goes on. Yes i should have done due dilligence but trusted that i was dealing with a reputable company............in my opinion I wasnt. I could go on but bottom line is I would not do business with them again and again in my opinion anyone doing business with them better do more than due dilligence. There is a big attitude probem with a lot of staff at this place. After the sale i tried to call the salesman and left FOUR messages.................not one returned call. You be the judge.

Marc-André Théorêt

(Translated) Great service and go see Sylvie Charlebois. Salesperson emeritus month after month! (Original) Super service et allez voir Sylvie Charlebois. Vendeuse émérite mois après mois!

Hughette L.

(Translated) I feel obliged to click on 1 star otherwise I can not display this message. A salesman, Pierre M. no seller, customer service. A written complaint that I forwarded to the Director General who, the refile to his sales manager, who calls us leaving a message that should meet after the incident ... he takes nothing seriously. Of course, I would never go back to Honda Gatineau. We did business with Lallier Honda in the Hull sector a few days later. Quality of customer service, very patient and respectful .... and a beautiful CRV 2016 in my yard !! Thank you Lallier and I recommend them warmly. (Original) Je me sens obligée de cliquer sur 1 étoile sinon je ne peux pas afficher ce message. Un vendeur, Pierre M. aucune qualité de vendeur, de service à la clientèle. Une plainte écrite que j'ai acheminée au Directeur général qui lui, la refile a son directeur des ventes, qui nous appelle en laissant un message qu'on devrait se rencontrer suite a l'incident... il ne prenne rien au sérieux. Naturellement jamais je ne remettrais les pieds chez Honda Gatineau. Nous avons fait affaire avec Lallier Honda dans le secteur Hull quelques jours plus tard. Qualité du service à la clientèle, très patients et respectueux....et une belle CRV 2016 dans ma cour!! Merci Lallier et je vous les recommande chaudement.

Andres LeBoucher

(Translated) Excellent service for vehicle maintenance and repair. Professional service, honest and courteous. Highly recommended. (Original) Excellent service pour l'entretien et la réparation de véhicule. Service professionnel, honnête et courtois. Hautement recommandé.

PRS950

(Translated) Very good service (Original) Très bon service

Marc Grenier

(Translated) For the purchase of your next new or used Honda come and meet us. (Original) Pour l'achat de votre prochaine Honda neuve ou usagée venez nous rencontrer.

Elise Swietek

I was on the phone with Eli discussing an issue with a demo vehicle I purchased through a wholesaler from this dealership. While trying to sort out the issue and get information to help my issue Eli became very defensive, kept cutting me off, called me “lady” and hung the phone. He knew the story but kept saying “I don’t see how this is our problem,” patronizing me and made me keep repeating myself when I asked for information to help me with my issue. He knew what I was asking but was just being rude. Whether or not the issue was their fault or not (which I was fully prepared to accept it if wasn’t and wanted to work through it with Eli), Eli treated me very poorly. Anyone planning to work with this dealership needs to know that if something goes poorly with Eli he will not be able to handle a situation professionally and has a short fuse.

Nicole Guay

(Translated) No respect for customers, dishonest, my had once but learned. In addition to bad housekeeping. I go che, the automobile lallier on ST Joseph what a difference (Original) Aucun respect des clients, malhonnête, mon eu une fois mais j'ai appris .En plus du mauvais service d'entretien. Je vais che, lallier automobile sur ST Joseph quel différence

Daniel

The place to go if you want to be ignored! Wasted 30 minutes in the lobby with my wife and baby girl. None of the employees came to see us. Went to Lallier Honda in Gatineau and bought a Honda Civic.

k c

(Translated) What is the business of selling cars that need big repairs to the world ?? !!! Even at $ 4,000 you steal the world from selling broken cars !! No integrity! Take the trouble to repair them like the world before putting them on sale! My brother is going yesterday for an SUV and brought it to a friend's garage to have it inspected and there was so much repair to be done on it. A chance he had someone else inspect him or he would have been royally. If you do not want to put effort or money to repair cars stop taking exchanges. It is you who sell cars to people and at any price for any year people expect to have something of a dealer that is dependable so it is your responsibility to sell a car in order! (Original) C'est quoi l'affaire de vendre des voitures qui ont besoin de grosse reparations aux monde?? !!! Meme a 4000$ vous volez le monde de vendre des voitures brises!! Aucune integrite! Prenez la peine des reparer comme du monde avant de les mettre en vente! Mon frere est aller hier pour un SUV et l'a amener chez un ami garagiste pour la faire inspecte et il y avait tellement de reparation a faire dessus il a laissez faire. Une chance quil l'a fait inspecter par quelqu'un d'autre sinon il se serait fait avoir royalement. Si vous voulez pas mettre d'effort ou de l'argent pour reparer des voitures arretez de prendre des echanges. C'est vous qui vendez des voitures aux gens et a nimporte quel prix our nimporte quel annee les gens s'attendent a avoir quelque chose d'un concessionaire qui est dependable alors c'est votre responsabilite de vendre une voiture en ordre!

Sifeddin Bayoud

Worst place, don’t buy anything, just remember when he say he’s going to his manager to get a better deal, they are talking about how to screw you with the deal, if you don’t believe me get a quote from them and call any ottawa location they’ll give you better deal.

James Stark

They were closed for a long weekend but didn't indicate it on their web site or phone system. Drive all the way there, thinking they were just too busy to answer the phone.

Caroline Farly

(Translated) Thank you for an excellent service by Luc Tremblay and Jean-François Lacroix at Honda Gatineau. I had many questions and received many answers and advice. Excellent reception for the delivery of my Honda HR-V. Jean-François took the time without pressure and with care to present my HR-V to me. In addition, on his initiative, show me how to connect my cell phone for calls and audio. Thank you! I would definitely recommend a detour to take advantage of their welcome and their offers! (Original) Merci un excellent service par Luc Tremblay et Jean-François Lacroix à Honda Gatineau. J'avais beaucoup de questions et j'ai reçus beaucoup de réponses et conseils. Une excellente réception pour la livraison de ma Honda HR-V. Jean-François a pris le temps sans pression et avec attention pour bien me présenter mon HR-V. En plus, à son initiative, me démontrer comment connecter mon cellulaire pour les appels et l'audio. Merci! Je recommande sans hésiter un détour pour profiter de leur accueil et leurs offres!

Kirk Darch

I contacted them reference a car they had listed on Autotrader for two different prices (just 500 apart). I asked a few questions and to confirm the price, it took days for the to reply )almost a week) and when they did they said the car …

Anca D

As newcomers to Canada, they went above and beyond to give a great deal on the Honda Civic that we purchased. They were always honest and straightforward meting all our needs. It was a great experience shopping at Honda Gatineau for our …

Alain St-pierre

(Translated) Very warm (Original) Très chaleureux

mat Beauchamp

(Translated) The salesman says he'll give me 3 oil change if I buy the car with him, we proceed to the purchase, 2 weeks after he's done to kick the door, the director Elie says that will respect the promise made by are seller. I spend yesterday to claim the change of oil, it is not on file, I contact Elijah he says he can remember nothing. Buy your vehicle anywhere else you will be better served, they will make you promises that he will not hold. (Original) Le vendeur dit quil va me donner 3 changement d'huile si j'achete l'auto avec lui, on procède à l'achat, 2 semaines après il ce fait mettre à la porte, le directeur Elie dit qui va respecté la promesse fait par sont vendeur. Je passe hier pour réclamer le changement d'huile, il ne sont pas au dossier, je contact Elie il dit qu'il ne ce souvien de rien .Acheter votre véhicule n'importe où ailleur vous serez mieux servi, ils vont vous faire des promesses qu'il ne tiendrons pas.

fatouma omar

(Translated) Really rotten service. Extremely expensive. Make repairs not asked for without telling you to inflate the bill. (Original) Service vraiment pourri. Extrêmement cher. Font des reparation non demandé pour sans te dire pour gonfler la facture.

Johan Setyobudi

Good buying experience for a used car, nice salesman.

Todd Heartman

Came to view used civics and the salesman seemed to lose interest when I mentioned I wasn't going to finance. I didn't even negotiate, I was going to pay the sticker price but the overall service at this place left a bad taste in my mouth and I was losing trust so I left and left a deposit on a civic at Lallier Honda today. Others may have a different experience with other sales people but this was mine.

Pierre Hall

Great selection and the most competitive prices on the market.

Javier Valdes

(Translated) Good service (Original) Bonne service

Bruno Larocque

(Translated) Disappointing. Despite vehicles that seem available, they are not. Everything to sell, without checking availability. False representation. (Original) Décevant. Malgré des véhicules qui semblent disponibles, ils ne le sont pas. Tout pour vendre, sans vérifier la disponibilité. De la fausse représentation.

Céline Lussier

(Translated) Disappointed with the seller, especially since we are repeat customers (4 cars) We will buy elsewhere (Original) Déçue du vendeur surtout que nous sommes des clients répétitifs (4 autos) Nous allons acheter ailleurs

Marlène Hounsell

(Translated) Very disappointed with the service. No plans to return. (Original) Très déçue du service. Aucunement l' intention d'y retourner.

M Z

Zero service aux clients. Walked in, walked out!

Johanne Labelle

(Translated) We received great service from seller Pierre Hall. However, everything deteriorated when the time came to proceed with the financing. After refusing to take out the various types of insurance, the behavior of the finance director quickly changed. He assured us that we would have an answer for the funding in a few hours and it was not until two days after trying to reach him many times that he called back to say that the funding had been approved. Unfortunately his lack of professionalism means that we will never return to Gatineau Honda. (Original) Nous avons reçu un service formidable du vendeur Pierre Hall. Cependant, le tout s'est dégradé lorsqu'est venu le temps de procéder au financement. Après avoir refusé de prendre les différentes assurances le comportement du directeur des finances a rapidement changé. Il nous a assuré que nous aurions une réponse pour le financement dans quelques heures et ce n'est qu'au surlendemain après tenté de le rejoindre à maintes fois qu'il a rappelé pour dire que le financement avait été approuvé. Malheureusement son manque de professionnalisme fait en sorte que nous ne retournerons jamais chez Gatineau Honda.

Olivier Giguere

I will say, 3 years ago my review likely would have been different. Today though, i'm quite happy with the service I get whenever I go to Honda. The …

Audrina Bernier

(Translated) The worst garage I have had to deal with. Because of their many mistakes I had to go back to the dealership 5 times and to the SAAQ 6 times. Either there were still errors in their documents or information was missing. I also had to go back there twice since the station wagons touched the wheels. They hadn't even noticed such an obvious noise during their inspection. Finally I was given tires completely different from those we had verbally agreed to have, luckily I had proof of this in a message sent. In addition, some repairs that were agreed upon were not even made or not adequately. I spent 2 days and 1/2 tank of gas to finally manage to get my license plate due to their incompetence and all without compensation from them. In the end, I put 2 stars since I still have a car that I like. If you don't have a lot of time to waste go to another garage. If you go there anyway make sure you check everything very carefully, trusting them might be wrong ... (Original) Le pire garage avec lequel j'ai dû faire affaire. À cause de leurs nombreuses erreurs j'ai dû retourné au concessionnaire 5 fois et à la SAAQ 6 fois. Soit il y avait toujours des erreurs dans leurs documents ou des informations étaient manquantes. J'ai aussi dû y retourné 2 fois puisque les break touchaient aux roues. Ils n'avait même pas remarqué un bruit aussi évident lors de leur inspection. Finalement on m'a donné des pneus complètement différents de ceux dont on s'était entendu verbalement à avoir, heureusement j'en avait la preuve dans un message envoyé. De plus certaines réparations sur lesquelles ont s'était entendues n'ont même pas été fait ou pas de manière adéquate. J'ai du passé 2 jours et 1/2 tank de gas pour finalement réussir à avoir ma plaque dû à leur incompétence et le tout sans dédommagement de leur part. Au final je mets 2 étoiles puisque j'ai tout de même une auto que j'aime. Si vous n'avez pas beaucoup de temps à perdre aller à un autre garage. Si vous allez tout de même là assurez vous de toute vérifié très attentivement, leur faire confiance pourrait être une erreur...

Eric

I have been having multiple issues with my car and always got taken car of by the service dept. Honda cars are really not what they used to be reliability wise but it is always good to know that I can count on my dealer to fix things …

Natassa Melachroinos

(Translated) If you want to cross, you have come to the right place! Worst service, worst scam! Don't waste your time at Honda !!!! (Original) Si vous voulez vous faire crosser, vous êtes à la bonne place! Pire service, pire arnaque! Ne gaspillez pas votre temp chez Honda !!!!

Fadi Hassanat

A bit more than a car dealership