Reviews of Gatineau Acura (Car Concessionaire)

Jean Ramcès VICTOR

(Translated) The team treats clients courteously. I bought a vehicle last November and there was a lump in a spare tire. They changed it free of charge and without an appointment. Lots of precautionary measures in place against COVID -19. Congratulations to the whole team! (Original) L'équipe traite les clients avec courtoisie. J'ai acheté un véhicule en novembre dernier et il y avait une bosse dans un pneu de rechange. Ils l'ont changé sans frais et sans rendez-vous. Beaucoup de mesures de précaution en place contre la COVID -19. Bravo à toute l'équipe!

Rocio Mesina

Excellent service. Great place, very luxurious.

Ravi Shanker Srivastava (wordsmith_lekhak)

Nice service and cordial staff..woth on point discussion... thanks

Jean-Francois

(Translated) Although we did not purchase a vehicle, we were very impressed with Charlene who was very professional and had a good command of the various aspects of the vehicle we were looking at. (Original) Malgré que nous n'avons pas acheté de véhicule, nous avons été très impressionnés par Charlene qui était très professionnelle et maîtrisait bien les différents aspects du véhicule que nous regardions.

benoit courville

(Translated) Excellent service, keep up the good work. I recommend it to everyone thank you to the whole gang .. (Original) Excellent service,continuez votre excellent travail. je le recommande à tous merci a toute la gang..

David Briggs

On my second generation of cars. Sales were very easy to deal with. Service is always helpful and organized..and on time. Will shop here again most likely. Prices are standard. Waiting area comfortable but a little small and public. That would be my 5th star. Bilingual.

Doucet Jonathan

(Translated) Thanks to Mark and Sebastien! Excellent service. We are very happy with our acquisition. (Original) Merci à Mark et Sebastien! Un excellent service. Nous sommes bien heureux de notre acquisition.

Elliot Finkelman

The service department took care of me quite well and I drive quite a distance to go there. I'm on my 6th or 7th Acura and Denis is our man in sales ask for him.....

Marie Michèle Saint Louis

(Translated) Quick service, very courteous service agents. I am very satisfied (Original) Service rapide , les agents de service très courtois. Je suis très satisfaite

Antony S

(Translated) I went inside to look at their cars and a young man (Looking fit, side hair cut with medium to long hair top) told me up front that they sell vehicles starting from 30k + while looking at me with a smirking face. Very unprofessional! Edit: I've been replied that it is my interpretation, maybe I need to explain in French? I walked into the store when I wanted to know more about cars and potentially buy. The secretary was nice and yes, professional. But, when the seller came, as soon as I told him I wanted to see the cars ... He laughed at me crooked that these are cars that start at 30 miles and above. I was told that ALL the employees are nice and polite? Besides saying that is MY INTERPRETATION of the situation? I have said what I have to say. I like the brand, but I advise you to buy elsewhere, despite the fact that it is the only place in Gatineau. (Original) I went inside to look at their cars and a young man (Looking fit, side hair cut with medium to long hair top) told me up front that they sell vehicles starting from 30k + while looking at me with a smirking face. Very unprofessional! Edit: I’ve been replied that it is my interpretation, maybe I need to explain in French? Je suis rentrer dans le magasin quand j’ai voulu savoir à propos plus des voitures et potentiellement acheter. La secrétaire était gentille et oui, professionnel. Mais, quand est venu le vendeur, aussitôt que je lui ai exprimé mon intention de voir les voitures... Il m’as regarder croche en riant que ce sont des voitures qui commencent à 30 milles et plus. Je me suis faite dire que TOUT les employés sont gentils et polit? En plus de dire que c’est MON INTERPRÉTATION de la situation? J’ai dit ce que j’ai à dire. J’aime bien la marque mais, je vous conseille d’acheter ailleurs, malgré que c’est la seul place à Gatineau.

Jacques J. Demers

I made my request online and the service was wonderful. Wilson helped me online and the service was perfect for me at the dealer. Thanks Renaud!

Harsh Patel

I think they don't care about getting business. I'm trying to book an appointment with one of the sale rep but seems like they are not interested. I tried calling twice... they transferred to sales department but it just keep ringing. I have provided my contact details over the website chat twice but no response yet. Reply to your response: Let me know a way to send you my contact details...

Michael Stepchuk

Great all around experience from being a buyer through to being a regular service department customer. Love the new building - drive in service bays and a great service team

Larry Shamash

Great service. Thanks to the team at casino Acura. I travel from Ottawa as the alternative in Ottawa has been exceptionally difficult to deal with. Anyone who can spend the extra five minutes to drive to casino Acura should do this.

Karim Belhamria

Very happy with my Acura. Jerome was excellent. Process was easy and stress free. Overall will definitely be back for service and future purchases!

Jorge Vila (JR)

0 Stars is what this dealership deservers.. Purchased a car in 2016, they showed me a carproof with no accidents. Perfect!! Made the purchase and 2 years later I go to trade the vehicle and what do we find? a $6300 accident 2 years before I purchased the car. Contacted the GSM Serwan he promises he will look into it and try to fix this. 4 months later no response to voicemails or emails, I try emailing everyone on their management team and no response. Terrible customer service, and the fact that they don't even acknowledge any of my emails and I can see they have been read. NEVER PURCHASE A VEHICLE HERE SAVE YOURSELF SOME THE TROUBLE! My trade now is worth about $5k less because of the carproof accident.

Richard Tremblay

Excellent Service on time and extremely professional keep up the good work I highly recommend Gatineau Acura I love my 2019 Acura MDX Elite what a nice suv

Alain Charron

Excellent service from Charlène, no pressure, really knows her stuff. The dealership keeps all there cars in their basement, so no sun and no snow to remove.

Francis Whalen

(Translated) Good service, fast and flexible. Good communication with the customer. At a car service, washing and coffee is free. WOW (Original) Bon service, rapide et flexible. Bonne communication avec le client. Lors d'un service d'auto, le lavage et le café est gratuit. WOW

Rémy Bouchard

(Translated) Very good service (Original) Très bon service

Jessica Klein-Gunnewiek

Great customer service and friendly staff every time. Our experience with both sales and service has been excellent. We recently picked up our second vehicle leased with Gatineau Acura and had a great experience with David once again! …

Jean-Pierre Roy

(Translated) I met Mr. Denis on March 21. I appreciated his courtesy and his competence in ACURA products as well as his patience in answering my questions, either very pointed or almost trivial. (Original) J'ai rencontré M. Denis le 21 mars. J'ai bien apprécié sa courtoisie et autant sa compétence des produits ACURA et sa patience à répondre à mes questions soit très pointues soit quasiment triviales.

Pawel P

Professional and courteous service, very attentive and respectful, best service location for your Acura in the NCR area, worth the drive.

Renard Prince

(Translated) Super good service are efficient and fast I advise you to go there you will never regret (Original) Super bon service sont efficaces et rapides je vous conseille de y aller vous allez jammais regretter

Jean-Claude Tremblay

Got my RDX at Acura Gatineau and I must say this is a top notch establishment and the staff are eager to listen to your concerns. I would encourage anyone wanting to buy a new or used vehicle to drop in and see the quality inventory there is to choose from. Service is also very accommodating and affordable. Thanks for the positive experience Acura Gatineau!

ivan cocunubo

Very bad customer service. They seem not interested in you. Some people that work there will talk to you in a rude way. I have a freind that came there to buy a car and no one paid attention to him because he didn't look like he had money. I have an Acura and i chosed to go to the Honda dealer in Gatineau instead. Never went to the Acura dealer in Ottawa tho.

Martin D.

(Translated) Worse after sales service. They gave me FINISH, CRACKER summer tires. Hiding by the winter tires. The seller Claude stay away from him, a real dishonest Gave me cracked, dead tires by hiding them with the winter tires. They were in the bags so when they were simply dead. Left them messages. But they dont care as long as you signed. (Original) Pire service après vente. Ils m'ont donné des pneus d'été FINI, CRACKER. En cachant par les pneus d'hiver. Le vendeur Claude rester loins de lui, un vrai malhonnête Gave me cracked, dead tires by hiding them with the winter tires. They were in the bags so when I was about to switch for the summer one they were simply dead. Left them messages. But they dont care as long as you signed.

nadine charette

(Translated) I bought my car and I am very happy with my purchase thanks (Original) jai acheter ma voiture et je suis tres contente de mon achat merci

b ho

Just started my search for a new vehicle. Spoke with Denis Paquette. This guy is a true product specialist! He knows the Acura line up inside out. He mentioned he's been with Casino Acura for 20 years. I like this guy....If i choose to buy an Acura, Denis will be the guy!

dwayne chan

Great service ....

boudria alain

(Translated) Service for maintenance..gros Zero..not forget the transparency !! never believed in the product gm ... and have the load the truck to my girlfriend .. the last 3 times I spent more than ordinary! (Original) Service pour l'entretien..gros Zéro..sans oublier la transparence!!jamais cru au produit gm... et ai la charge le camion a ma copine..les 3 dernières fois une j ai passé plus que ordinaire!!!

Danya Saikaley

Best service department.

Mathieu Girard

(Translated) Exceptional buying experience. Thanks to Mark for his efficient and attentive service. My Acura is really the best car I've had so far. I rarely give 5 stars, but they deserve it! (Original) Experience d'achat exceptionnelle. Merci à Mark pour son service efficace et attentif. Mon Acura est vraiment la meilleure voiture que j'ai eu jusqu'à présent. Je donne rarement 5 étoiles, mais là ils le méritent!

Melissa Turcotte

(Translated) Excellent service, beautiful vehicle???? (Original) Excellent service, beau véhicule????

Camille Farrell

I must admit they are simply amazing. I’ve had a few of issues with my car in the past year and I’ll make the drive to deal with them. They are responsive and honest. For instance, i had an issue with the rubber band by the windshield coming off and they glued it back (charged me for the labor which was nothing) although as it was the winter I don’t think the glue had set in properly and the band started coming off again. Next time I dropped by they glued it back free of charge. They usually do a complimentary car wash too. I had a break problem recently and even though it would be a short fix they would lend me a car. I feel like out of all car dealerships they are the best I’ve dealt with. The overall customer service is outstanding and they are overall really helpful and pleasant to deal with.

Jean-François Leboeuf

(Translated) Good sales approach, open to negotiation, good choice of inventory, fantastic new garage. (Original) Bonne approche de vente, ouvert à la négociation, bon choix d'inventaire, nouveau garage fantastique.

Alain Langlais

(Translated) I have been visiting this dealership for some time, I never regret my decision! Jeffrey and his team listen to me, advise me and give me exceptional service at a very competitive price. I highly recommend Gatineau Acura. (Original) Je visite ce concessionnaire depuis quelques temps, je ne regrette jamais ma décision! Jeffrey et son équipe m'écoute, me conseille et me donne un service exceptionnel et ce à un prix très compétitif. Je recommande chaudement Gatineau Acura.

Denis Rouleau

(Translated) I always have to go back because they have to order a part that is never in inventory. (Original) Je dois toujours y retourner car ils doivent commander une pièce qui n'est jamais en inventaire.

Denis Rocheleau

(Translated) Sober, very clean, calm and distinguished. Worthy of the name. (Original) Sobre, très propre , calme et distinguer. Digne du nom.

Ramin

Service received for my MDX from Service Advisor Adele Pilon has been exceptional. She is very attentive and professional. I am closer to CAMCO Acura however, I drive to Gatineau Acura for service.

Inderpal Singh

Best Acura dealer of Ottawa area.

Isabelle Labonté

(Translated) Very good service by the seller Jérôme. Nothing to say. He has a wonderful future in the industry because he gave impeccable service. I recommend it. Spend more than 3 hours with him in order to find the perfect match for the RDX 2022. Unfortunately, the sales manager leaves to be desired. He was BAD, BAD and no courtesy to customers. BEAST like never, unfortunately I will never do business with this dealer while he is present. He points to people and has NO RESPECT. So I did not sign, because the employee service leaves a bitter taste. IT'S TIME FOR HE TO WITHDRAW. (Original) Très bon service par le vendeur Jérôme. Rien à dire. Il a un avenir merveilleux dans le milieu car il a donné un service impeccable. Je vous le recommande. Passer plus de 3h00 avec lui afin de trouver le parfait accord pour le RDX 2022. Malheureusement, le directeur des ventes laisse à désiré. Il a été ARROGANT, MÉCHANT et aucune courtoisie avec la clientèle. BÊTE comme jamais, malheureusement je ne ferai jamais affaire avec ce concessionnaire tant qu'il sera présent. Il pointe les gens et n'a AUCUN RESPECT. Je n'ai donc pas signé, car le service des employés laisse goût amer. IL EST TEMPS QU'IL SE RETIRE.

Daniel B

The Service Director Joffrey Louis-Seize is simply the best! My wife bought a brand new 2007 TL Type S and I have been dealing with Joffrey and Acura for more than 14 years now and we were never disappointed. He will do everything in is power to satisfy and often exceed your expectations. Don't hesitate to get your car serviced by Joffrey and his team, you won't regret it!

Khalid Ahmed Mustafa

Good service. Fast, reliable and very helpful

Kevin Bourque

(Translated) Excellent service from David in sales and Amelie in finance. The buying process was great and I am more than satisfied. You have answered all of my questions. (Original) Excellent service de la part de David aux ventes et Amelie à la finance. Le processus d'achat était formidable et je suis plus que satisfait. Vous avez répondu à toutes mes questions.

Don Godbout

Excellent service, great people.

Alexandre Diver

Beautiful dealership.

Joan Leblanc

I paid for a service I didn't get. 100$ for a car diagnostic that had to take more than an hour Because they had to go to lunch. Walked out of there with the same issue, no clue what the problem is.

M J

Recently purchased an RDX 2021 and had an amazing experience. They bring a family like culture to the showroom. Not pushy at all, and very helpful.

said benmbarek

(Translated) I had contact with Andrée Laporte, Sales and Rentals Representative for the purchase of the Acura RDX Elite platinum 2019. She was excellent at all levels of the operation; when fitting the car, negotiating the price and even after buying the car, always available to help and answer my questions. Very professional, she knows vehicles well, polite and courteous. I highly recommend it. I also recommend this dealer (Acura Gatineau). All the staff (from the sales department to the Finance Department to the Department of Service ...) do their best to satisfy the customer. Congratulations Acura Gatineau. I dealt with Andrée Laporte, Sales and Leasing Consultant, for the purchase of the Acura RDX Elite Platinum 2019. She was excellent at all steps of the transaction; when driving the car, negotiating the price and even after buying it, always available to help and answer my questions. Very professional, she knows very well the vehicles, polite and courteous. I highly recommend her. I also recommend this dealership (Acura Gatineau). All the staff (from the Department of Finance to the Department of Service ...) they do their best to satisfy the customer. Congratulations Acura Gatineau. (Original) J'ai eu affaire avec Andrée Laporte, Représentante des ventes et Locations pour l'achat de l'Acura RDX Elite platinum 2019. Elle était excellente à tous les niveaux de l'opération; lors d'essayage de la voiture, de la négociation du prix et même après l'achat de la voiture, toujours disponible à aider et à répondre à mes questions. Très professionnelle, elle connaît bien les véhicules, Polie et courtoise. Je la recommande vivement. Je recommande aussi ce concessionnaire (Acura Gatineau). Tout le personnel ( du service de la vente en passant par la Direction des Finances au Département du service....) fait de son mieux pour satisfaire le client. Bravo Acura Gatineau. I dealt with Andrée Laporte, Sales and Leasing Consultant, for the purchase of the Acura RDX Elite platinum 2019. She was excellent at all steps of the transaction; when test driving the car, negotiating the price and even after buying it, always available to help and answer my questions. Very professional, she knows very well the vehicles, polite and courteous. I highly recommend her. I also recommend this dealership (Acura Gatineau). All the staff (from the sales department to the Finance Department to the Department of Service ...) they do their best to satisfy the customer. Congratulations Acura Gatineau.

Steve Larouche

Serwan and the staff at Casino Gatineau Acura were pros who gave us the best price in town. So if you don't have time to waste and want a good deal, go here first.

Marcel Barbier Jr

Nice place to be

Roxanne Toy

(Translated) Excellent service (Original) Excellent service

Sheehan Morgan

I recently purchased a car from Acura Gatineau. I dealt with David from the sales team. David was exceptional at making me feel comfortable. He was straight forward and very honest with the product i was interested in. Francine from the finance team was friendly and very knowledgeable. She did not try and pressure you into any additional sales item on top of your car purchase. Overall it was a great experience and it would be easy to recommend a friend who is looking for an Acura as their next vehicle. I myself would go back when i am ready for my next car.

John Kowal

Although we have had some recurrent brake problems with our 2017 RDX, the dealership took care of it in a professional, responsible manner.

Services aux Concessionnaires

(Translated) Excellent service (Original) Excellent service

hgdte hgrd

(Translated) The worst dealer not to advise !!! (Original) Le pire concessionnaire a ne pas conseiller !!!

Martin Mongeon

(Translated) It was my best experience to buy an exceptional vehicle by respectful and professional people! (Original) Ce fut ma meilleure expérience d'achat d'un véhicule exceptionnel par des personnes respectueuses et professionnelles!

Grant

Today was the first time that I have taken my MDX for service at Gatineau Acura. I live in Ottawa and have always gone to Camco Acura for service. After 3 bad experiences, I was looking for an alternative. My car had been diagnosed by a Honda dealership as having a noisy power steering pump. As they could not get an Acura part, I filled out a form on the Gatineau Acura site asking if they had the part in stock. Within 10 minutes of sending the form, Ling from parts called to tell me that the part number that I had was superceded by a new one. He gave me the new part number and told me that he had one in stock. I decided that it was best to have them install it, so I booked an appointment online. Check in was easy and quick. My car was brought in and within half an hour, the techician, Pat, came out to talk to me and explain that the issue was not the power steering pump. He took me into the garage and spent 15 minutes explaining to me what the cause of the noise was. He advised me to do nothing for now, and I accepted that advice. The big surprise was when the service advisor handed me my keys and told me that there was no charge as they "had not done anything". Obviously, I did not argue, but they had, in fact, spent almost half an hour diagnosing my issue and advising me how to proceed - far from doing nothing. Since returning home, I have spoken on the phone to the service director, M. Louis-Seize to tell him how impressed I am with the way things went today. He was not surprised. Clearly, this is the way his department does business. I am very impressed and will definitely be back to Gatineau Acura for any future service.

Valérie Dion

(Translated) What a wonderful experience! Never seen such attentive sellers with us. Mark and Sébastien, keep up the good work. (Original) Quelle merveilleuse expérience! Jamais vu des vendeurs aussi attentionnés avec nous. Mark et Sébastien, continuez votre excellent travail.

mandy Freda

Very impressed with the dealership and our experience with Denis our sales representative. Was an excellent experience and very happy with our MDX purchase.

Alexandre Hein (Maikren)

They show many available car online, but when I went there nothing was available

RICKY KING

(Translated) I buy here thanks (Original) jai acheter ici merci

Simon Delage

(Translated) We were very well received by Jérome in sales and Joffrey in the service department! Quality service without pressure. Something rare today (Original) Nous avons été très bien reçus par Jérome aux ventes et Joffrey au département du service! Un service de qualité et sans pression. Quelque chose de rare aujourd'hui

Simon Roy

(Translated) I called to make a fairly urgent last minute appointment to find out why my vehicle was not charging well and why there was this smell of burning rubber. I needed my vehicle quickly for appointments that same day and between the call to make the appointment and the exit from the garage, it only took an hour and a half ... and the vehicle is left repaired and clean! Professional, courteous and explanatory. I definitely went back there when needed and I recommend for anything! Thank you! (Original) J’ai appelé pour prendre un rendez-vous de dernière minute assez urgent afin de vérifier pourquoi mon véhicule ne rechargeait plus bien et pourquoi il y avait cette odeur de ‘rubber’ qui brule. J’avais besoin de mon véhicule rapidement pour des rendez-vous cette même journée et entre l’appel pour prendre le rendez-vous et la sortie du garage, il ne s’est écoulé qu’à peine 1h30.. et le véhicule est sorti réparé et propre! Professionnel, courtois et explicatif. J’y retournai certainement advenant le besoin et je recommande pour quoi que ce soit! Merci!

My Nguyen

Very good services especially at pieces department

DENIS KINGSLEY

(Translated) No pressure but lots of information, excellent! Ms. Gagnon is very appreciated, if we buy an Acura this is where we will do it. (Original) Pasde pression mais beaucoup d'information, excellent! Mme. Gagnon est tres apprecie, si on achete une Acura c'est ici qu'on va le faire.

Antoine Elias

worst service ever, i put a deposit on a car, they sell it the next day, they don't even apologize. these guys are so arrogant. while I was negotiating a deal these guys wanted to charge me 699$ admin fee and they wouldn't take it off. if you do end up there don't speak to Serwan Naghshebandi, his there sale rep he is by far the most arrogant disrespectful person ive dealt with. he started yelling at me the customer because he didn't want to the admin fee.

Robert T

Be cautious their salesmen are typical car salesmen. they will say anything to sell and not necessarily do it when you agree and come to purchase.

Marc Lamothe

Very knowledgeable sales consultant. My experience with Serwan was very positive. I'm very happy with my new Acura.

Conrad Larcher

(Translated) Very good service and nice car $$$ (Original) Très bon service et de belle voiture $$$

Francois Malouin

(Translated) Exceptional service! (Original) Service exceptionnel !

Michel Sévigny

Excellent service.

Neil Donnelly

Great service from the parts manager. I tried ordering a part from Camco Acura for over a week with no call or email back after leaving 5 messages 3 VMs and 2 emails. One of my emails was to the GM that didn’t work. Sent an email to Gatineau Acura last night had a response this morning at 9:30 and ordered the part. Great work!!!

Martin Chiasson

(Translated) Very good after sales services, just a call and they took my car in the hour that followed. My second MDX and surely not my last. I do business with Denis Joffrey sales service and Li director for more than 5 years. Thank you to the entire team for the impeccable service. I recommend Casino Acura with confidence. (Original) Très bon services après vente, juste un appel et ils ont pris mon auto en charge dans l'heure qui a suivi. Mon deuxième MDX et surement pas mon dernier. je fait affaire avec Denis aux vente Joffrey au services et Li le directeur depuis plus de 5 ans. Merci a toute l'équipe pour le services impeccable. je recommande Casino Acura en toute confiance.

joffrey louis-seize

(Translated) The best Acura dealer !! (Original) Le meilleur concessionnaire Acura!!

C. N.

Horrible service. Went two times and never going back. First time they didn't have the car we wanted to try, as they lent it to a customer, so we left our phone number for them to call when a test drive would be possible. They never called. Went a second time (we called first to confirm they had the car available and hoped our second visit would erase the bitterness left from the first one) and the employee was so arrogant! Never had a bad service like this! Will never make business with them.

Danny G

Worst after sale customer service experience EVER!!! Purchased a 2012 Acura TL from this location on Nov 11th 2016. A week later I noticed the dome lights in the vehicle didn't work. Thought it was a simple bulb issue. Then a month later noticed the vehicle momentarily lost power while making a left turn across oncoming traffic. Brought the vehicle into Policaro Acura in Brampton Ontario for regular maintenance and asked them to change the bulbs while they were at it. A few hours later I received a call from them informing me that it wasn't a simple bulb issue and that there were major electrical problems with the vehicle. They had the vehicle all day and were not able to diagnose the problem. I contacted the General Manager (Pawan Dilawri) at Casino Gatineau Acura on Jan 27th 2017 and left a voicemail informing him of the circumstance and almost two months later, I still haven't received a response. On Feb 10th 2017, I tried calling the Sales Consultant I dealt with (David Blais) who informed me that is was a "USED" vehicle as if I didn't already know that. It's interesting how they advertise as "CERTIFIED PRE-OWNED" but when there is a mechanical issue, that same vehicle then becomes "USED". He then referred me to the Service Manager (Li Cheung) who said he would look into the matter and call me back to which I have still to hear from him. If decent customer service is what you expect, then avoid this dealership all together. BE VERY CAUTIOUS IF DOING BUSINESS WITH THIS DEALERSHIP!!! IF YOU MUST PURCHASE A VECHILE FROM HERE... BRING YOUR OWN PERSONAL MECHANIC!!!

Lucie Lapalme

Love the car and human touch of employees for their shift workers as customers. Thank you

Simon Le Marquand

(Translated) Many improvements since the move. (Original) Beaucoup d'améliorations depuis le déménagement.

Karine Grondin-Cousineau

(Translated) No service (Original) Aucun service

Nuri Ramadan

We made an appointment and send my agent to check and buy the car.But at the end they refused for stupid reason to sell the car! That’s ridiculous….

Erik D

==Now I'm sure the dealer will go with the " this is my interpretation" approach reply.

Paul Godin

It is a very high end dealership which should not forget to reset your oil life and leave dirty fingerprint on the hood after getting your SUV serviced. This is unacceptable from that level of dealership. Most of the time their services is ok. Even though it only happened once, it is still unacceptable. I would expect this from a local garage.

Eric

Buying my new 2012 Acura MDX there was the worst vehicle purchase experience I ever had. The car came with dirty windows and could not be cleaned by dealer so they had to replace all windows and chrome trims. Result, interior door panels are loose and rattle a lot. It also took me about 8 hours to clean this brand new vehicle the day I received it. Roof was full of glue and was dirty all around. When I complained to the dealer, he just would not care. I also went back last year before I purchased my new civic to check the ILX. Got an online price before and suddenly, the car was 5k more when I got there... The Honda dealer in Gatineau gave me such a better service. Don't get fooled, you won't get a "premium" service if you purchase a "premium" car from this dealer.