Reviews of Bel-Air Lexus (Car Concessionaire)

Marie-Ève Chartrand

(Translated) Marc Vaillancourt is an exceptional seller! We have now bought 3 cars with Marc and each experience has been pleasant and super easy. His professionalism, patience, enthusiasm and charm set him apart from the rest. Thank you Marc and Belair Lexus! (Original) Marc Vaillancourt est un vendeur exceptionnel! Ça fait maintenant 3 voitures qu’on achète avec Marc et chaque expérience fut agréable et super facile. Son professionnalisme, sa patience, son enthousiasme et son charme le démarquent des autres. Merci Marc et Belair Lexus!

Amir Rad

I had the greatest experience with Blair Lexus! I am specifically happy with the service that I received from Masood. He was friendly and gave me a good deal on the car. The friendly service even continued after the deal was sealed. All in all, I have had a great experience! Recommended!

Stephen Kury

I have worked in the automotive field for 20 years and I have been to many dealerships in that time. The quality of service I received at Bel-Air Lexus really impressed me. The service staff are friendly, knowledgeable and take the time to explain the work required in such a way even someone not familiar with cars could understand. Lexus is known for their quality and this true for Bel-Air.

Maggie MAL

Family-like atmosphere at this dealership. Service is good with extra perks like car washes on Saturdays in the summer

Jack Henry

When I visited Bel-Air Lexus I couldn't get over the beautiful looking showroom and all the nice cars for sale. Staff was very friendly and helpful throughout my entire experience! :)

Jacques Marcil

(Translated) Excellent service (Original) Excellent service

Khalid Mateen (QuIcK cReAtIoNs)

Great service, but unreasonable prices on used vehicles. Lease returned vehicle with a 3 year lease-end value of $33,000 listed at $45,000. With a very generous profit margin of $3,500.00, and servicing fee of $2,500 for certifying the vehicle, and 3 year lease-end value of $33,000 (obtained from Lexus official website) The vehicle is not worth more than $39,000, and the profit margin of $10K is unreasonable.

Knave Ottawa

Great staff

Saeed Nemati

First time here today and impressed of their professionalism, Chris, André and the others are friendly, honest and care about the customers.

Pavel Olifirenko

Pavel was great as always.

Charles Bourgon

This was my first time dealing with Lexus, so I was not sure what to expect. I was put in touch with Marc Vaillancourt - a sales rep. From the beginning, he made me feel comfortable. He was friendly, polite, answered all my questions, did everything he could to make me feel at home in the showroom. The rest of the staff was quite welcoming also. The negotiations were also very smooth and finally, I got my new Lexus RX 450H. It has been a week already and the honeymoon with this vehicle is still strong. Thanks Marc and your dealership, hopefully this awesome service continues while I have this amazing piece of machinery !!!

Kpmm Supervision

Bel Air is a place where they will take care of your car while you are drinking a perfect hot coffee. Can't ask for anything else!!!.

Olivier Munyaburanga

The service was great! The staff was amazing. Marc and his colleagues at Bel-Air Lexus made our car shopping very comfortable and valued. We are very happy with our new Lexus. Your customer service is very appreciated and highly recommended!

Marty St. Denis

I would buy another Lexus because of the outstanding service I always get here.

Julie L

There is no competition in terms of top notch customer service than the team here! I'm so grateful for these guys, thank you for talking me through car issues that others may be able to get through on their own. Julie

Marcel Roy

I have just acquired my third Lexus RX 350 and this is the second time I have the pleasure of dealing with Marc and Parisa . They are both very courteous professionals who will provide answers to any questions you may have. We struck a deal which was beneficial to both myself and Lexus. I highly recommend that you at least meet with them before making a final decision on your new vehicle... you will not be disappointed.

Daryoush Emadi

Excellent Sales and customer service at Belair Lexus. Special thanks to super awesome sales team, Parisa, Marc and Ray for their help with our purchase of Nx200t. Very pleasant experience. Wonderful team.

MARIA A. Reitano

The time spent was worth every moment

Tim Felsky

Spoke to Bri during the Pandemic and she was cool, calm, and collected while going over and above the call of duty to make sure I understood the maintenance recommendations for my GX460. Thank you Bri for alleviating my stress and concerns about the vehicle during this weird and wild time in Ontario.

Philip K

These guys set the standard for professionalism at every level. Sales experience was my best ever and that's saying a lot after 5 decades of buying vehicles. Marc Vaillancourt went above and beyond to provide an exceptional experience with no detail left out. I am so very grateful for the positive encounter.

Alassane Kaba

(Translated) In truth the service is excellent Employees are professional and very courteous Bravo for the lady who took care of my funding, she is very efficient and patient (Original) En vérité le service est excellent Les employés sont professionnels et très courtois Bravo pour la dame qui s'est occupée pour mon financement elle est très efficace et patiente

Ryan Newman

Always great

Ariunbold Ya

Once again Ms Parisa has greatly impressed with her professional and high-quality services. I trust her and Bel-Air Lexus after sales services. This Friday I am going to get my second vehicle. I highly recommend Ms Parisa and Bel-Air.

ACE

This is the 3rd day I call Lexus and ask for parts or service department and they never pick up. I must have called more than 10 times in total.

Francois R Bosse

Great experience at Bel-Air Lexus today. We purchased an RX-350L and Parisa assisted us with the admin. Everything went very smoothly and we are very satisfied overall. We strongly recommend the dealership for used and new Lexus.

Samoon TASMIM

Highly recommend this place. My experience with Bel-Air Lexus has been one of the best experiences by far. All credit goes to Imad Douzidia. His friendly attitude was the very first indication that the experience was going to be pleasant, and I was not disappointed at any moment after that. He was very clear and honest when it came to figures (which has not been my experience with other dealerships). His professional input was to the point and highly respectful. Bel-Air Lexus was the first dealership I went to, and it ended up to be the last as well. All because of the great deal Imad gave me. He would be happy to know that no other dealership could beat it (I was actually advised by other dealerships to finalize the deal with Imad). He has been very responsive to my never ending questions after finalizing the deal. Thank you Imad for that. Parisa Mazarei was also very cooperative during the process and put her best effort in making sure I receive the best service.

YoutubeWood

Amazing Customer service! Masood Jan Ali was very friendly, helpful and extremely knowledgable. He made the sales process very smooth and easy. We were in good hands the entire time. I highly recommend Masood for your next Lexus purchase.

Suketu M.

Great experience with Bing and Stephane. Highly recommended. Averaging 7.9 L/100 km with my 450H Hwy and City. Lexus for Life!

Sanchita Sarkar

I've been bringing my vehicle into this location for 3 years now. Chris, Andre, Bri and the service team are an absolute pleasure to deal with. They go the extra mile for their clients and servicing is done efficiently and promptly.

Yassine Najah

Professionnels exceptionnels et service sur mesure

Inessa Dygal

The staff is fantastic! One of the smoothest service apointments I have ever had anywhere.

Rupy Bhoi

I have been dealing with the various teams at Bel Air -Lexus for over 20 years Its been a pleasure as I have bought 5 vehicles from this dealership(4 Lexus and 1 Toyota ). They are so committed to maintaining an excellent relationship with the customer. They communicate well , are responsive to your concerns on your vehicle and most of all treat you with respect , dignity and courtesy on every visit. I also own a Mercedes sport car(SL 500 ) and they service it as well. I have never experienced bad service from any employee at this dealer. Its a pleasure to deal with the ownership group of the Parent family, the service team led by Christopher , Andre as a service advisor , Cliff teams in parts and all the others that make this dealership great!

Jason Chen

Chris is one of the worst service supporters I saw from Lexus. He over-promised the repair time, and mis-lead me. I planned my trip based on his promised time, but he told me the vehicles cannot be repaired on time, and I have to cancel all my trip, and reschedule my trip without the vehicle (I finally flied to the destination). He caused a lot of trouble to me. I think I no longer trust Lexus anymore, and my next vehicle will purchase from one of Lexus' rivals, e.g. Nissan, Honda, Tesla or Mercedes.

Zenah Surani

Friendly and quick service the last couple times I’ve gone there Update- still great service. Had to go in to get a new fob programmed. I was in a rush to leave and forgot my phone there. They had already found it and held it for me until I picked it up later that day. Service with a smile and people you can trust!

taiji me

The first sale person who met me in the Bel-Air Lexus car lot was Mr. Stephane Parent. He was sincere, friendly, professional and knowledgeable. After a test drive and with all my questions expertly answered, my wife and I decided to order a NX200t and took delivery about 2 months ago. On the day of delivery, Stephane was kind enough to personally pick us up and drove us to the dealership. We had a great experience dealing with Stephane in purchasing our new vehicle. We highly recommend his service.

Carmen Desjardins

The advisors are always ready to help.

Anissa Yardon

We have dealt with Marc over the years and to say that he is committed to his customers is an understatement. He consistently goes above and beyond, making the seemingly impossible happen! He is always there for support, even after the sale is complete. Him and the team are professional, reliable, and dedicated to amazing service. I am confident in Marc, and recommend him to my friends, family, and anyone looking for a vehicle. Thank you Marc & Bel-Air!

Plasma Inc

Great customer service.

Pierre Acouri - Realtor

Masood was very helpful and professional in my dealings with Lexus. He went above and beyond to ensure I was satisfied as a customer. He made the process simple and I would recommend going to see him if you are considering purchasing/leasing a Lexus!

Michael Grandlouis

The failure at Belair Lexus begins and ends with Andre Bissonnette and Christopher Bouchard. Belair Lexus serviced my car June 24, 2019. Followed by a hand wash. When I took possession of the car, I asked the car washer if he used a new cloth - as everyone with common sense knows reusing clothes will pick up grit from one car and could scratch the next one. If 30 cars a day are washed per Andre Bissonnette who said doesn't even know if the car washer ever cleans/changes his wash clothes at all, you have yourself a pliable sheet of sandpaper. The result of laziness or incompetence. In response to my question, the car washer said "No!".. followed by someone known as "Sloppy Rob" who wears sunglasses on his head like a ladies headband, lurker of the Belair grounds: "Pfffff.. what do you think we use a new cloth on every car?!". On the drive home I noticed a scratch in the windshield that ran the entire width from top to bottom, almost 2 feet long. Once home I realized the entire car was covered from end to end in deep scratches and deep swirl marks. Whatever scratched the glass windshield destroyed the previously pristine paint finish on my car. Aging it 10 years. I've attached an image of Andre Bissonnette and Christopher Bouchard's platinum service standard. I called Andre Bissonnette to explain what occurred and brought it in at his request to inspect the damage. Andre Bissonnette says Belair Lexus can try to buff it out but Belair Lexus "won't do it for free!". Applying wax would temporarily disguise the damage but not remove it. I originally booked a buffing appointment, then cancelled it. What a fool I was being taken for by Andre Bissonnette, my car was damaged in his care, then adds insult to injury demanding a price to mask it. But most of all, given their non-existent car wash standard, i worried their buff guy would make the finnish worse. Played it safe and went to somewhere competent. I paid to have a new windshield installed July 15. On July 16 I had an oil change scheduled and upon paying the bill was told by Christopher Bouchard they would no longer service my car. Until this experience at Belair Lexus, my view of the Lexus brand was positive. After dealing with Andre Bissonnette and Christopher Bouchard, I certify from my experience that they embody the stereotype of the Sleazy Dealership. A word of caution: take your car somewhere else. It could save your car's paint from destruction.

Jean-Philippe Bousquet

Friendly service.

Mazhar Choudhry

Poor customer service and management. Service department has no idea how to fix their own cars. Management simply does not care and answer your phones. Avoid them.

Simon Cousineau

(Translated) Marc Vaillancourt offered me exceptional service. Attentive, detailed, meticulous, charismatic ... truly an advisor. Hat Marc !!! (Original) Marc Vaillancourt m’a offert un service exceptionnel. Attentionné, détaillé, minutieux, charismatique… Vraiment un conseiller hors pair. Chapeau Marc!!!

Cidz13

(Translated) Excellent service with a lot of class !!! For outstanding service, go see Marc Vaillancourt !! (Original) Excellent service avec beaucoup de classe!!! Pour un service hors pair aller voir Marc Vaillancourt!!

Gardy Joseph

Excellent dealership. The sales folks are friendly, patient and helpful. The service group is great with a lot of attention to details. I am very pleased with Belair Lexus; I highly recommend this dealership.

John Bishop

Best Car dealership I have ever dealt with. I recommend them to everyone

Jimena Guild

Marc was wonderful as per usual. Highly recommend this dealership and sales person.

T Jones

Excellent staff, amazing showroom, and will do everything they can to make your experience amazing, 5 stars

luc fleurant

Outstanding show room and staff

Mustafa Kapasi

Rude sales staff. French >> English. Avoid if you are primary English speaking otherwise aren't treated well.

iltham000 iltham000

The best

zemin yao

Excellent service here!

Dr. Rajender Mantra

Marc is a wonderful person. I meet him when I was looking for a Lexus. He's fully knowledgeable and very cooperative. I will recommend him to everybody to have a chat at least once before you finalize any deal for any car. I also like to share my experience regarding financing. I met Parisa Mazarei, she was so quick to understand my needs and came up solutions within no time. I am amazed to see how fast she acts and get the things resolved. I will certainly recommend Parisa Mazarei for work ethics and knowledge.

Mike

Marc, Parisa and the entire Lexus team made selecting and driving away in our new NX a positive experience. They attended to every detail and our every need!

Sylvain Carisse

(Translated) Fast, courteous, excellent maintenance service. (Original) Rapide, courtois, excellent service d'entretient.

Howard Diamond

To all- I recently purchased a Lexus 250 H from Marc Vaillancourt at Belair.This is not the 1 st new Lexus I purchased from Marc and it will not be the last. The purchasing experience afforded to me from my interest to the actual sale was absolutely 1 st rate. If there were 10 stars above, I would flatly state that Marc, Stephane, Parisa would deserve 10 stars. Wow, what a pleasure to interact with all-so caring-you would think that they were selling a car to a family member. Why would a customer go elsewhere, I do not know. Once you experience a Lexus at Belair Lexus, you will not desire to go anywhere else.

Helene Boissonneault

I walked in at Lexus with a dream and got out with an amazing deal. :) Thank you Masood for making it happen for me and my boys. We now hit the road in style and feeling secure. Thanks for all the recommendations and the 101 training before I left with my new ride.

Alan Ibrahim

I have just bought an NX lexus from Bel-Air Lexus. It was the second dealer in the vicinity that I visited. I have been impressed beyond expectations. I was served by Masood Janali and his manager. They made the whole experience easy and fun. I will recommend without hesitation and will definitely do business with them in the futur.

Gaetan Lessard

(Translated) We received excellent service from Mr. Stéphane Parent, he is very familiar with Lexus vehicles and also an excellent communicator. Thank you Stéphane and keep up the good work! (Original) Nous avons reçu un excellent service de monsieur Stéphane Parent.Il connais très bien les véhicules Lexus et aussi un excellent communicateur. Merci Stéphane et continue le bon travail!

Awais Shaikh

Always a pleasure to visit this dealership, specially for the service. Chris B. is excellent to deal with , very friendly and professional :) Highly recommended !

Amin Yekani

The warranty service was good. However, when I inquired a value for my current car, they offered me a price that was 15k lower than what it is worth! I checked their website and they had the same car with 10k more mileage on it with a way higher value! The senior employee had a very obnoxious and rude attitude and was very condescending to us! The business seemed very dishonest and I do not recommend it for selling cars!

Daisy Gandhi

Closed the deal with Bel-Air Lexus and Marc Vaillancourt. Highly recommend him - he knows what he is doing and understands that you are in the market to buy a Luxury Car.

Jiawei Zhao

I bought a brand new 2020 rx350 in this store on March. Starting August, when I was driving, the clicking noise keeps coming out from the window of left door. I can hear the noise during every day driving, The noise is really really annoying!! And the drive experience is really bad!!! It is a new car, a new “luxury” car, why that??? I brought my car to the service of the store Twice for this problem. And Every time they cannot reproduce the problem, even though I showed them a video in which the noise can be heard very clearly. First thing: I think the noise should not happen for a new car, even for a so called “Luxury” car. Lexus is known as good quality, and I bought it for this reason. But I am totally wrong. For me, Lexus does not have good quality any more ( at least for the Canadian Made models). Second thing: I can hear the noise every day in my every drive clearly and consistently. I DO NOT know why they cannot hear the noise during the road test for twice. I really want the noise to be fixed, because the noise keeps happening and really annoying. Finally, I don’t know if only me have the bad experience of Lexus but I will never buy a Lexus again!

Nicole St-gelais

(Translated) Very good service, I love it, my handsome Marc XX (Original) Très bon service, j’adore, mon beau Marc XX

valerie brunet

(Translated) Wow !!!! super service of our seller Marc Vaillancourt during our purchase of our tundra ..... I recommend it without hesitation (Original) Wow!!!!super service de notre vendeur Marc Vaillancourt lors de notre achat de notre tundra.....je le recommande sans hésitation

Andre Langelier

(Translated) Excellent service, affable, knowledgeable and professional staff. I highly recommend this dealer. (Original) Excellent service, personnel affable ,compétent et professionnel. Je recommande fortement ce concessionnaire.

David rahy

Still waiting for a sales person to call me

Sana Abuleil

We did a lease transfer at this location, and Parisa was absolutely amazing. She was so helpful, and got back to us so quickly. She accommodated our needs because we were driving down from Waterloo, and made the entire process so smooth. I highly highly recommend this location, and Parisa! You will not be disappointed.

Al l

Purchased my second vehicle from Bing recently. He's very easy to communicate with and is willing to go the extra mile to make sure you get the best deal he can give.

mike gore

Amazing service

Marc Charbonneau

Excellent service!!...Keep up the good service Marc

francois paquet

Great dedicated staff, comfortable atmosphere and true luxury-level service. Special thanks to Masood, a really passionate seller! Awesome experience.

Wafik Tawadrous

I bought an NX 300 from Marc Vaillancourt and it was amazing experience. Marc was very straight forward, friendly, helpful and knowledgeable. Couldn’t have asked for more. Thank you

Nour Gouhar

I bought an isc 250 from Marc V. a few years ago and have continued to receive incredible service from Marc and the Bel Air team since.

Rebecca Tompson

Had a great experience with them, end up bought a ca. Happy with the services and ofcourse the car.

Dylan

We had an excellent experience at Bel-Air Lexus! The staff was very knowledgeable and friendly. Bel-Air Lexus is also well-situated and easy to find. Our dealer, Marc, helped us decide the best RX350 model for our needs; we were hesitating between the Sport and Luxury models. Marc also gave us a fantastic rundown of the functionalities of the RX350's more technical features, such as the car's navigation system. If you're looking to buy a Lexus, look no further than at Bel-Air Lexus!

Stephen Francispillai

We are longtime Lexus owners and decided to purchase our next one with Stephane Parent at Belair. Our experience was excellent. Stephane and his team were extremely professional, courteous and patient. We will certainly be completing all our future purchases with them and will be referring friends and colleagues.

Yuan Yang

We leased two cars there，the staff there are alway friendly and helpful，and the price they offerd were quite competitive！Highly recommend.

Roya Atmar

I highly recommen Imad Douzidia he was the sales associat that I bought my car from. He is very accomoditing and makes sure that costumer receives best possible service. He is very professional in terms of his work yet very nice and friendly he even made himself avaliable during his off day to respond to my inquiries. Thank you Imad!

Louise Poulin

To all- Marc Vaillancourt at Belair Lexus was a pleasure to deal with on all levels. He thoroughly knows his product and when it came to the resale of our leased car he was absolutely amazing. Everyone who helped make the purchase of our new UX250h were extremely courteous and wonderful to deal with. I have no problem recommending Belair Lexus to whomever is considering the purchase of a new Lexus. Thank you

Jo Jo

excellent service every time. They don’t seem to care about small jobs such as oil changes, so expect to be pushed 2 weeks for an appointment.

J S

Parisa is by far the most helpful dealership finance manager I’ve ever been helped by in my experience of buying several cars from various luxury brand dealers during the last 10 years.

Me

Things were better when the father was in charge. I own three Lexus vehicles and I do not intend to go back to Belair Lexus.

Paul Sabourin

First time at a Lexus dealership and Marc V made me feel welcome. He was patient and provided plenty of info over the couple of weeks it took for me to make a decision. The test drive was great, too.

Carole Courchaine

My husband and I recently got our second vehicle from Bel-Air Lexus. Both times we dealt with Marc Vaillancourt. Dealing with Marc is always a pleasure. He knows his product, is friendly and professional. Everyone we’ve met at Bel-Air has made us feel welcome and comfortable. It doesn’t matter if we’re looking at buying a new or pre-owned vehicle or leasing. The staff at this dealership always make us feel like we’re valued customers. We recommend this dealership for anyone looking for a Lexus. Ask for Marc; you won’t regret it.

Nick Leblanc

Amazing dealership, very professional and classy. Other dealerships failed to take me seriously given my age. Mark V took very good care of me to ensure that my purchase would be as exciting as it was easy. Mark went above and beyond and for that I am grateful. Very impressed with the service and will be back in the future to see Mark for my next Lexus. Thank you Bel Air!

Heather MacPherson

I recently purchased my first brand new car at Belair Lexus Toyota. My salesman was Geoffrey and he was absolutely fantastic. From the test drive to making the actual purchase he was so friendly and knowledgeable. When I went to pick up my car he took extra time to make sure I knew how to use all of the controls and adjustments, flagging important pages to read in the owners manual and even showing me around the engine a bit, teaching me how to check my oil, replace my windshield fluid and generally keep an eye on things under the hood. I felt very confident making my purchase because of the great customer service I received at Belair Toyota (Cynthia was also fantastic) and I LOVE my Yaris!

René Jr Piccini Mongeau

(Translated) I went to the Bel-Air Lexus mechanical service center for an oil change and a check of a "PCS" sensor on my car console. First time doing business with this garage and it won't be the last time. Christopher Bouchard was at the service counter and was an asset from start to finish. A shuttle was provided to me to return to work while my IS 250 was being treated. All in all a great experience and I was very was satisfied with the service. (Original) Je suis aller au centre de sevice mécanique de Bel-Air Lexus pour un changement d'huile et une vérification d'un sensor allumé "PCS" sur ma console automobile. Première fois que je fesais affaire avec ce garage et ce ne sera pas la dernière fois. Christopher Bouchard était au comptoir de service et fu un atout du début du service jusqu'à la fin. Un shuttle m'a été fourni pour retourner au travail pendant le que ma IS 250 était traité. All in all a great experience and I was very was satisfied with the service.

Zeeshan Habib

I have been getting my car serviced from Lexus for years. However, this was the first time I needed to get my car serviced in Ottawa. So I contacted BelAir Lexus for an oil change, and confirmed their price - which is the standard $129.95+taxes and booked a time. I dropped my car off at the designated time two days after - for the day. Mid that day, a few hours after, I received an e-mail invoice but the price was above the amount that was quoted to me. I asked why the increase, and was told that the price of oil might have gone up - however since they had quoted me the $129 they were going to honour it. I have been paying $129.95+taxes for years, and found it extremely odd that the prices may have gone up in a span of two days between receiving the quote and the day I gave my car in for service. Since then I've questioned whether or not I even received the synthetic oil that I asked for. Unfortunately, I do not have confidence in the service dept at all - and will likely resume going to my old Lexus dealership for service - which is in the GTA. Update: Got an oil change, and while I was driving to Chicago over the long weekend, which was a day after the oil change the low oil level light went on. Turned out that the oil cap where the oil is filled was not properly tightened. I had to top up at a local gas station and drive carefully. as a result of this there is an oil stain on the insulation under the hood, the windshield had oil splashes which effects visibility when it rains (reacts against the water). I told the service manager, who said he will simply have it cleaned - without any other care of the mechanical integrity. simply appalling service. Save your money - we go there expecting integrity and good service, of which I did not receive any at all.

Cindy Beaudry

A big THANK YOU to Marc Vaillancourt at Belair Lexus! 5-star service! We absolutely love our NX300!

Bachir Chamma

I have been to many dealerships but this is the best dealership ever! Marc and Ramond such great guys and very helpful! Excellent customer service!! I bought 2 cars from this dealership and I was not disappointed. They gave me the best deals in town. The cars drive really nice. I have never had any issue with the cars. Everytime I go for service and car wash they treat me very well! They are very friendly and very nice! I really recommend this dealership for anyone that is looking for a great car and a great experience.

Julie Lefebvre

(Translated) I am now with my second Lexus at Bel-Air Lexus and on both occasions Marc Vaillancourt has been an outstanding seller. His professionalism, courtesy, advice and attentiveness made my rental experience more enjoyable. Thank you! (Original) J'en suis maintenant avec ma deuxième Lexus chez Bel-Air Lexus et par les deux occasions Marc Vaillancourt a été un vendeur hors pair. Son professionalisme, sa courtoisie, ses conseils et son écoute ont fait de mon expérience de location des plus agréable. Merci!

Haikuo Tiankong

Marc helped me a lot through out the process of buying a pre-owned RX350. He is very patient and was trying to find the best fit for me. I really satisfied with his service and for his great help. I am now enjoying my lexus.

guru Giyan

I really like the professional service I get from mr. Masood, I drive all the way from Waterloo, great service.

Matt Gauthier

(Translated) Superb sales experience with Marc Vaillancourt. Always excellent service that exceeds our expectations. It is truly a company that intends to build a long term relationship with its customers. (Original) Superbe expérience de vente avec Marc Vaillancourt. Toujours un service excellent qui surpasse nos attentes. C’est vraiment une entreprise qui a l’intention de bâtir une relation à long terme avec ses clients.

Mark Campaigne

I just bought an RX 350 and was delighted with Masood's service...very professional, no pressure. Parisa also did a great job in taking care of me quickly and efficiently. I recommend doing business with this Lexus dealership.

J PL

Not-so amazing experience at Bel-Air Lexus, Ottawa today. No acknowledgment of original test-drive request. Mark - My family and I are busy too. Raymond - I didnt appreciate your comment: whats 5 minutes more ... Lexus CS (or lack of) definitely not for me.

William Tye

We had a great experience buying a used Lexus RC350 F-Sport from Marc Vaillancourt. He was very helpful during the whole process with no pressure. I also found Marc to be extremely knowledgeable, friendly and attentive. Marc also provide after sale service for issues that requires follow up. I would definitely consider buying from Marc again.

Ben Fouladi

I just want to take a brief moment to really thank the Lexus automotive team for there constant help and efforts of creating such an amazing positive environment. They really take serious care of there customers. I had a a major problem with my vehicle from self accidental damages, and the Lexus representatives told me not to worry, and a few hours later, not only was the issue resolved, but they provided me with this exceptional service, I had to post so everyone knows that Bel-Air Lexus on McArthur rd. have the best customer service I have ever encountered in all my years of customer experience. Thank you so much!

Robert Johnson

Great dealership. Nice staff

Farhad Chowdhury

Great experience as always! Marc V helped me purchase my second Lexus IS and made me feel comfortable the entire time. Extremely professional and recommend for anyone to go see him!

Anton Scheier

Just after purchasing a car last week from Ken at Bel-Air, we needed to replace our other elderly vehicle in a hurry. Went back to Bel-Air and once again had great service and were quickly driving away in a 2014 Matrix that we are very happy with. Don't want to purchase 2 cars in 2 weeks to many more times, but Bel-Air and Ken made it a quick and pleasant experience.

Bernie Andrews

The dealership responded positively when I experienced a service problem.

Samir Ansar

Great dealership. Excellent staff. Great product. Everyone is courteous. They follow COVID protocols. The place is very well kept. I had a great first time buying experience with Nicholas Leblanc. He worked with me to get what I asked for. Great professional service. I encourage others to visit and get a Lexus from this location.

Mac Chen

Purchased a GX here last year. Liked the shopping experience.

Pierre Gravel

(Translated) Thanks to Marc Vaillancourt for his excellent service. I'm on my third Lexus vehicle with him and I am always very satisfied with my advisor. A big thank you to the entire Bel Air Lexus team. (Original) Merci à Marc Vaillancourt pour son excellent service. J'en suis à mon troisième véhicules Lexus avec lui et je suis toujours très satisfait de mon conseiller. Un gros merci à toute l'équipe Bel Air Lexus.

Norm Blanchette

Imad was very nice, 5 stars

Jean-francois Lizotte

(Translated) First purchase of a new vehicle and I chose the Bel-air team. My advisor, Marc Vaillancourt has been excellent in all the steps! I recommend to anyone who wants to rent or buy one of the most reliable vehicles on the market (Lexus or Toyota) Thx again Marc !!! (Original) Premiere achat d'un véhicule neuf et j'ai choisi l'équipe Bel-air. Mon conseiller, Marc Vaillancourt a été excellent dans tout les demarches !! Je recommande a toute personne qui désire faire la location ou l'achat d'un des véhicule les plus fiable sur le marché ( Lexus ou Toyota ) Thx again Marc !!!

Romana Kosch

WOW! Masood is an honest, professional, knowledgeable but most importantly he gave me time and space to make a informed decision which I take very seriously since my car is like an virtual office in my line of work. He went above and beyond in helping me out with my old car that was unexpectedly destroyed by a fallen tree and made the transition into a new car a fun and exciting experience. If you are looking to buy a luxury car.....Lexus?! you must go and see Masood Janali!

Kim Thibault

(Translated) the best service with the best seller Marc Vaillancout Fast and very efficient A1 SERVICE (Original) le meilleur service avec le meilleur vendeur Marc Vaillancout SERVICE A1 rapide et tres efficace

Helene Gauthier

This was our first experience with Bel-Air Lexus and we were treated with great professionalism by Imad Douza when purchasing our SUV. This was accompanied by Stephane sealing the deal. Satisfaction guaranteed and highly recommend this dealership. Gilles & Hélène

Louise Lalonde

I would like to take the opportunity to thank Marc Vaillancourt for the amazing service he provide when I purchased my new NX Lexus vehicle. He is an amazing salesman with high quality of experience and providing excellent service. If you are looking for Lexus vehicle please go visit him at Lexus on McArthur Rd in Ottawa Ontario.

Jimmy Guild

As always, I have nothing but praise for all staff at Bel Air, especially Marc Vaillancourt. Bel Air staff is there to impress and display this from sales, to post sale follow up and then to service.

Umar Sharif

Great experience through and through. Ask for Marc for a great deal!

Luc Lebeau

I wanted to take the time to thank Marc Vaillancourt for going that extra mile for me. This is the third vehicle we purchase from Marc at Belair Lexus Toyota and the service is outstanding every time. The best part about the experience is that good service continues well beyond the purchase because Belair's service department is equally fantastic! Take it from me...my parents purchased my first vehicle from Belair when I was 16!!! Thank you again to Marc and the entire team behind him!

Eric Himaya

(Translated) Great service from start to finish. I had two cars with them. But good Only positive Thank you :) (Original) Excellent service du début à la fin. J’ai eu deux voitures avec eux. Que du bon Que du positif Merci :)

Carlene Osborne

One of the best dealerships I've ever come across... Honest sales people and great selection of Lexus I've seen in a long time.

Sarah Jones

A HUGE thank you to Marc for all of your help in getting us into our new vehicle! Your professionalism is GREATLY appreciated! Your attention to detail to ensure you meet ALL of your clients needs is exceptional. ????????

tdon819 00

Great experience with the bel-air team once again. Amazing service from Marc Vaillancourt ! Him and my wife work together to present me with a new car for our wedding anniversary! 5th car we get from Marc and everytime we get the best service possible. We couldn't ask for more from the bel-air team and we are more than happy with the new purchase! Thank you to Marc and the entire bel-air team!

Cherif Riad

Excellent customer service especially at the service department.Andre bissonnette is always helpful cheer with a smile.

Lynn Bisson

Overall an excellent experience with Belair Lexus! Our sales rep, Marc Vaillancourt was amazing and we would highly recommend him.

William Xi

I‘d like to thank Marc V for his excellent service and guidance throughout the entire purchasing process. I was given all the information I needed to make a decision, and everything was very efficient. From start to finish, Marc was amazing and super helpful. He was professional and a pleasure to work with. I highly recommend his services and know that he will be able to help you find what you're looking for. Professional staff in the dealership makes customers return. I have not done any car maintenance service yet. I hope I will get the same service as Marc provided.

Rick P

The service department is excellent.

Eric Lafontaine

(Translated) Outstanding quality service, we did business with Marc Vaillancourt who answered all our questions and demonstrated exemplary professionalism while taking care of the small details. We recommend it, without hesitation, to anyone. (Original) Service de qualité hors paire, nous avons fais affaire avec Marc Vaillancourt qui à su répondre a toutes nos questions et il a démontré un professionnalisme exemplaire tout en prenant soins des petits détails. Nous le recommandons, sans hésitation, à tous.

Mevan Perera

What a great service by Marc at Bel Air Lexus. From the moment my wife and I stepped into the dealership they made it a point to say we want your business and we will bend over backwards to make it happen. All the paperwork was taken care by Marc and Parisa and on Friday July 19, I took delivery of my NX300.

S Tea

I’m a Lexus fanatic, I’ve bought 3 vehicle from the Belair team and like the service level. Bing Du was my sales representative, extremely professional and knowledgeable, love my ‘18 RX 350, what a great and well rounded vehicle. Mr Parent can be proud of his entreprise. Nothing but positive experience. Keep up the great work. Sincerely Steph.

Dan C

Marc Vaillancourt is great to deal with: He provides exemplary service and is great ambassador for the lexus brand. He goes above and beyond, and is always available, even after hours. I’ve done 4 transactions with Marc over the last 10 years, and he has always been a pleasure to deal with. He knows his products and the passion for the work he does is evident. When I think of Bel Air Lexus sales, I think of Marc Vaillancourt. Thanks for the service over the years. Nice Suits!!

Ahmad G

Awful experience with Raymond C. Took him about 15 minutes for a quote on one model and another 15 minutes to get another quote. Did his own thing and did not deliver. Please get some sale reps that know what they're doing.

Oliver Tighe

Great experience buying here. Easy to work with, fast and fair. Dealt with Marc and he made everything very easy. Couldn’t recommend him enough, everything from trade in appraisal, to car delivery was simple and on time.

Jonathan Paquet

(Translated) Extraordinary service and shopping experiences! Exceptional dealer! (Original) Service et expériences d'achat extraordinaire ! Concessionnaire exceptionnel !

Teresa Manchester

I have had my vehicle serviced by the Bel-Air team in Ottawa for many years. They are by far the best Lexus technicians in the city. Always exceptionally fair, thorough and professional. My service rep Chris is wonderful and engaging. Love this team and of course my 2006 RX400h, the best vehicle I have ever owned.

Oritsema Ghereje

Classic cars anytime

Kevin Wistaff

(Translated) I bought my Corolla three years ago and I am always satisfied. Marc Vaillancourt my salesman was able to advise me on my needs. Excellent service with Marc. (Original) J'ai acheté ma Corolla il y a trois ans et je suis toujours satisfait. Marc Vaillancourt mon vendeur a su me conseiller sur mes besoins. Excellent service avec Marc.

Lola Spriggs

I had my car inspected by this dealership service department immediately after hitting a huge pothole. My car had instantly developed a really bad shimmy - so bad that I was worried that there was something really damaged. After the inspection I advised that I needed a part from the USA that would arrive in 8-10 days, which was ordered. I specifically asked if my car was safe to drive in the interim because no work was done, and I was told by the advisor that yes it was. I trusted that this was true, despite the constant shimmy (which I did continue to worry about - but they’re the experts). So 9-days later the wheel comes off just as I was approaching the 417 (could have been fatal if this had happened going 100 kms). I towed it in that night. Next day I’m told that the wheel coming off is related to a ball joint, so they are not responsible to cover the cost. So I wonder what they inspected, if not everything that could have been impacted by the pot hole incident !!! I would have thought that would have included steering, ball joints, axle, control arm, etc. I asked them to provide the inventory of what was inspected, and was told by the advisor that they couldn’t provide one. Suspicious in my view. And it gets better. They went ahead and did the repair that day because they had received the part that day, and didn’t call me with a quote for the labour or the ball joint before they proceeded. Because of this I had no option to take it somewhere less expensive (which I normally would not have considered but with their attitude had decided I might consider this), and because the repair was done, my insurance won’t cover it. There is also body repair work required because the wheel pushed into the wheel well when it came off. Because they are claiming no responsibility for this, I’m also on my own for this cost. After giving this company my business for over a decade, this is what I get from them. So people beware. This dealer is not about honesty and integrity. They’ve lost my business, and gained a legal battle as this is clearly negligence. It’s not about the money. It’s about doing the right thing.

R Gourlie

I am very pleased with everyone at this dealership. From my first meeting with Mark in sales to later when I met Christopher in service, I can honestly say I was impressed with every interaction. They listened to me without interuption, understood what I was asking and provided me with exactly what I asked for. Very kind vet professional. Prior to choosing this dealership, I spoke to any stranger I could find who drove a Lexus, I spoke to people in parking lots or on the street asking where they got their vehicle serviced. The overwhelming the majority reported they completely trusted Bel-Air Lexus and most reported they were repeat customers who had purchased multiple vehicles over many years and were happy to be part of the Bel Air 'family'. While waiting for service, I was enjoying a coffee when a elderly couple arrived to claim their vehicle but before they drove away the gentleman came over to tell me this was his sixth Lexus from this dealership and that I could relax as I was in good hands. Trust me he said, I could have any car from anywhere but I trust these guys as they never disappoint. I am very happy with my Lexus and thrilled with the after sales service.

M L

Just purchased my NX200th last may with Belair Lexus. As always, Marc, did a wonderful job. He took the time to listen to my preferences for my next buy. When I pickup my beautiful SUV, he then show me all the gadgets and answer every questions I had. As always, best experience ever with Marc. He is very professionnal and polite. This is the third time my husband and I do business with him and it is certainly not the last time.

Joey Yang

My spouse and I purchased a car from this dealership in the beginning of the week, and we were very pleased and absolutely happy from the outcome and from the whole experience. First, we obtained an impeccable, professional, bilingual and courteous service from the team and especially this gentleman: Marc Vaillancourt. The service he provided was client-oriented and went above and beyond that anyone could ever imagine. He replied to our emails and text messages in a very respectable time, he explained every single details to us to ensure that we understand and not just to push the sale, he offered a good and decent price better than the other Lexus dealership in town, and mostly, he even accommodated us by not having to drive to him but INSTEAD he came to my work place to assess my previous car for the trade-in. WOW!!! No wonder he won the best salesperson award for Lexus Canada for numerous years... In sum, go see him if you want a car with an excellent honest service and go hire him if you want an awesome employee! Thank you Bel-Air Lexus for having someone who cares not only his reputation but the customers. Un gros merci à toi Marc V pour l’expérience primordial qu’on a reçu. Absolument très satisfait!! On a side note, hope to see you around for the next purchase. :)

Virender Chopra

By far my favourite dealership to go to in the city. I've dealt with a number of dealerships in the past 10 years, and Purchasing our car from here was another way to get connected to a great group of people that are passionate about the brand and offer exceptional customer service. We had the opportunity to meet Marc Vallaincourt, who was genuine, professional, knew his stuff, who was honest and to this day still ensures to always go above and beyond in offering his service anytime we come in. The free car-wash was initially a nice bonus, now it's become an excuse to catch-up with the family we are connected to at bel-air Lexus! If you are shopping around for cars, or just want to go to a dealership that will make you feel welcome whether or not you purchase a car, go to bel-air Lexus! .. and they do not do it by pressuring you into anything either, you are sold by just how much they take care of you! Highly recommend to ask for Marc. They'be set the bar when it comes to customer service, maintaining relationships, and representing the brand well by selling quality!

Stanislav Nedyalkov

Great service fast and profecianal

Sylvain Courtemanche

(Translated) Great service, courteous and very human (Original) Super service, courtois et très humain

Mitchell Tasse

Bel-air lexus are really professional, chris bouchard is really great to deal with in the service departement and had a great experience with marc vaillancourt in sales i highly recommend this dealership to everyone !