Reviews of Taylor Chrysler Dodge Inc (Car Concessionaire)

Courtney Hampton

Good deals here. Staff was hard working.

Nicole LaForm

Just recently purchased a Jeep Compass from Taylor Chrysler. The whole process was easy and Ian was great. Would highly recommend this dealership!

JoAnne BaBaBeans

Great people.????

Green Dragon Grower

Worst customer service I’ve experiences. Had an issue with my vehicle that was a recall. Damage was caused to my vehicle due to recall. Ive been there and called the manager for 6 times over the last 4 months and still getting the run around...... 4 MONTHS. This is truly unacceptable. Would never buy or deal with this dealership

Rui Cabral

Me and my wife purchased a truck this week and all i have to say is everyone in there is incredible, i walked in to buy a 2015 dodge pick up truck because it was little bit cheaper price and my credit is not so great and i walked out with Brand New 2018 Ram 1500 Thank you Frank and Jeff

James cameron

Great staff sales to finance it was a awesome visit thanks to everyone

brett bousfield

Had great service with very friendly and attentive staff. Would recommend to family & friends.

Haroon Mir

Purchased a used car about a month ago, Fraser was extremely helpful, candid, and friendly - he made the car buying experience straightforward and highly recommend him and the dealership! Overall, felt welcome at the Taylor Chrysler Dodge with pretty much everyone asking if I was taken care of with a smile.

Trena

Had a great experience here when we bought our van. Sales people weren't pushy, we're helpful with our questions and very friendly. Would suggest a small kids play area as they were getting a bit antsy while we were there.

bradpville

I was browsing Auto Trader for a used 2017 Ram Sport 1500, Came across a great condition exactly what I was looking for at Taylor Chrysler in Hamilton. I phoned the dealership and requested sales department. Jason Krop came on the phone and shopping stress went away. He took my phone call with priority and sincerity. Jason made my hour drive away from Oxford County worth it and was always on time and followed through on promises. Definitely will be back again. Sales manager Steve was very fair on my trade value and a pleasure to deal with. Thank-you again.

David Blair Kennedy

Thank you Taylor Chrysler Dodge for a truly pleasurable buying experience. Our new Grand Caravan was perfect. Your handling of our remote purchase provided a seamless delivery. Thanks Jason and to the finance (Frank) & back office folks. It's worth the drive to Hamilton.

Karen Plumb

Great service

Mike K

Good Sales and Service

Brandon Feere

I bought my truck here 2 years ago and had the best experience. It was easy and comfortable. Roger did a great job. I just had exstensive work done on the truck from the collision centre. Mario, Patricia and the rest of the team made my experience at Taylor a great one again. I am very pleased with All the hard work, care and effort that went into making my truck look new again. I would highly recommend taking your vehicle here.

Aljaz Alex Kolar

I bought used 2016 Dodge and I was very happy with the dealer. Fraser was the guy who made sure everything went smooth. He presented to me the history of the vehicle and explained everything I needed to know. I highly recommend him/them.

Steel Man

People do not go to this dealership they tried to scam 100 bucks out of my dad for warranty engine work do not give them a dime for warranty work nothing at all please I wonder how many people got fooled into giving this place 100 bucks for warranty work?? I'd love to know because this place should be reported for fraud and the better business Bureau!!!!!!!!!!!!!!

Garry Levere

I had a fantastic experience working with Rick and Fraser when picking up my first Jeep recently! I would recommend those guys and this dealership to anyone looking for any type of vehicle they sell!!

Gina Taylor

My husband Tim and I had a great experience purchasing a 2018 Dodge Caravan. We dealt with Jason Krop, who was friendly, knowledgeable and efficient. We have purchased vehicles many times over the years from Taylor Chrysler and highly recommend them.

Max Sundquist

My wife and I recently purchased a used vehicle from here and the whole experience was excellent. Highly recommend. We were assisted by a salesman named Fraser who was very knowledgeable and polite. Great customer service!

Jason Renford

Courteous, attentive yet non-aggressive sales staff who will help you find the right vehicle for your needs. From start to finish, a truly pleasant car shopping experience.

Tyler Addison

Great service!

Sara McKillop

Very great place. We had Fraser who went above and beyond. Would high recommend this place.

Kim Taylor

Love the service here! Even tho I have an import they treat me well and do a great job with my vehicle. Highly recommend the whole team !

Mike Kociolek

Parts counter closed before the posted 1730 time and I drove from Niagara to pick up my order, arriving only to be told "better luck next time" by a mechanic sweeping the floor. Thanks for your great help.

Trevor Gilliss

Good service...always get a great deal on parts...good place to buy a car..

Aidon Lyndon

Everyone was polite and helpful. Their shuttle service was helpful and understanding.

Nick Albu

Always professional, fast, and accurate. Best service department I've ever used.

ALI RAGZ

Very fast service! Had an oil change here on time..in and out in 30 mins !

Joe Buturajac

Both sales and service are great

Nick Perry

This was a weird encounter. Went to look at a Grand Cherokee. Found one on the lot that we liked, and when we tried to walk into the dealership to discuss the vehicle, the salesman, Rick stopped us at the front door and asked how he could help. We informed him that we were interested in the vehicle and would like to talk numbers and potentially test drive it. He told us that the dealership is not allowing any test drives because of COVID. Thought this was weird, but continued to ask him a few more questions about the vehicle and potential factory orders on a different trim, which were met with very short and unhelpful answers. He then rambled on, saying that he can’t make a trade with another dealership to get us a different trim, which is not what we asked about and had to clarify again what we wanted. Eventually we stopped pulling teeth and decided to go to another dealership. I’m not sure if this sales rep recognized how serious we were, but we ended up purchasing a vehicle elsewhere the same day. Overall this was a very strange encounter, and I would encourage this dealership to take everyone’s questions and inquires seriously.

Lynda Tomkinson

Friendly service. Explain everything up front and offer a shuttle if there work will be a while

riley boyd

I have taken my mom's vehicle in for service at Taylor Chrysler. The staff is always very friendly and welcoming. All the necessary work is explained to me, and if the need be I either contact my mom or one of the staff members does. If necessary, a ride or a vehicle is booked while the vehicle is being serviced. Thank you.

Laura Correa da Silva

Sales staff were great for our new purchase but the service hours aren't very good for working people.

Bob Rae

So en route to Hamilton from Kitchener and I lose all control of my car while on the 401 and ended up having to get it towed. I was able to reset the electrical indicator (which the manual mentions to do, but if it comes on again - it needs a tow). I called Taylor and let them know I was coming in via tow and explained my issues. Dropped off around approx 10:30am Thursday, and told it would be looked at around the afternoon. I called around 4:30pm only to find out it hasn't been looked at and was being saddled for the night. Luckily, I used my parents spare car and made my way down the next day. To my demise, there was a family of squirrels living in my engine bay (3 to be exact) and was quoted 3 hours at $120, just to clean out the nest and to do a electrical diagnostic. A couple hours later, I get a call telling me my throttle body is "defective" and that is the reasoning why my car suddenly stopped working, and with the new part, labour and an engine tune up - $1816 later. (and somehow, this had nothing to do with the squirrel's who seemed to have chewed up a lot of electrical wiring as every wire now in my engine bay is covered in black, electrical tape.) I called on the Saturday as this wasn't sitting right with me and spoke to Ashley, who physically went and looked at the tech WO and told me over the phone that there was "a lot of debris in the engine bay" - and to come in Tuesday for an updated invoice - so I can at least try and get something from my insurance company). Tuesday comes and I get a call from Ryan saying this had nothing to do with the squirrels, and this is a "common problem" and going through insurance would probably end up null. So I called my insurance company, explained the issue, and with their advice, I was to put a claim in and to obtain the "defective" part / pictures that the tech's took of the squirrel nest for evidence. After informing Ryan of this, it took 3 separate phone calls to get the physical "defective" part that I paid for when I bought my car. Apparently, there is a part refurbishment program Chrysler has, and if they didn't send back my old part that day, they would be charged $200 dollars - so at first, my part couldn't be found...then after informing them I started an insurance claim, they went to "look in hopes it didn't get already sent out", and lone behold, they find the part in the "scrap" pile. To date, my family has bought 5 cars from this establishment. The PT cruiser we had left me with a permanent L2 compression in my back as the airbag was defective and didn't go off. The Dodge Journey, less than 3 years old, had back left rear control arm snap clean in 2, permanently disabling my mother for life, and now being told the less than 5 year old jeep compass with 75K on it, has a fairly integral part of the engine that is defective...(not to mention I had no passenger airbag for 2 years due to a recall that Chrysler had no idea how to fix). We've been more than loyal to this establishment, and it sounds a little fishy considering how can you send back someone else's property without even telling them. To date, it doesn't logically add up as they would've received the work to repair my car anyways through insurance....so why put a customer through this? I would not recommend this establishment to anyone....if you need a good mechanic, talk to Colin at Lucarelli Auto tech on Barton street Update: December 8th and still no follow up from dealer principal Peter Grosvenor....I guess he only follows up on positive comments...

Kelly Duke

My husband and I drove from another dealership in Oshawa where we test drove to drive a car they have there. They took our keys to appraise it at the same time. We were asked only a few questions about it and then we were shuffled out to the car. We were greeted with a filthy car that we couldn't see out of, and that smelled like smoke and sent off on a test drive. When we came back, we were completely ignored and stood in the showroom for 5 minutes until someone came and gave us our keys and said, "it drives alright". He turned and walked away and left me holding his key out to his back. I was a little flabbergasted about this. I didn't know what was happening. I asked my husband what we should do, he said give it a minute so we stood there a few minutes longer, I gave the key for the test drive to the receptionist and we walked out. Our car hadn't been moved at all, so we didn't understand why the man had said it drives alright. We felt so put out and ignored. It was honestly the strangest feeling we've ever had at a dealership and we won't be back.

Apreem Kuryakus

Great people sales & customer service.I only deal with them to service my Pacific 2017

Jess Hopkins

Great Service everytime!

Teena R

Very unprofessional! Overpriced! Diagnostic service is horrible!

Ron Short

Bought a 2015 200c from here in December for an agreeable price! Any issues I've had have been covered by the warranty so far.

Pat Cormier

I recently bought a dodge ram warlock. The staff was very professional and treated me very well. Thanks to Fraser and Frank for making buying a new truck a very pleasant experience. I would recommend Taylor Chrysler to anyone. Thanks again. Pat Cormier

Yves Bertrand

Sales experience was lackluster and service was even worse. Brought in my new truck for a simple repair and thet did nothing and the problem still exists. Wish I could give them 0 stats

Sean Slaven

Never again - $800 for front break pads and rotors on 2014 caravan. Charged me more than full retail price and for the sanding disc and solvent cleaner. I know things have been slow due to the shutdown so they tried to make up for their losses on one job -mine. Priced the same job at another dealer - $150 less right off the top. Unless you have unlimited income I wouldn't suggest this place at all - way too expensive.

Steve C

I have been dealing with this dealership since 2012 when I had to service my fleet vehicle for work there. It was always a good experience so I returned when I needed a personal vehicle and bought a 2015 Dodge Journey and then a 2018 Dodge Caravan GT. Fraser was my sales associate and was super helpful on the Thanksgiving Day weekend. Really happy with my new van which has 8,000km on it already! Thanks Taylor. EDIT: I'm editing this review because it won't let me post another one. I went back to Taylor because they were having a sale on Caravans and I thought, heck maybe I can upgrade to a 2020 with less miles (I do a lot of miles) than the one I have for similar pricing. Yup that is what happened. I contacted my super great Sales Guy Fraser and he worked hard and got me a wicked deal on a new 2020 Dodge Grand Caravan so I traded in my 2018. Thanks again Taylor!!

Alex Sudnikowicz

Another Update: We just had our first oil change after buying this car, and they let us know that the Oil Filter bypass valve was missing - Johnston said it is easy to break and should have been replaced, and impossible to miss during an oil change. This leads me to believe that Taylor (whos sticker was on the oil filter) did not replace it if it was missing, or broke it. This valve is there to bypass the oil filter when the engine is cold to keep oil pressure up. Without it, damage/excess wear can occur to the engine when cold. I'm very upset that Taylor would sell me a vehicle with a missing part. Its been a Rollercoaster ride with this dealership - with Dead batteries, making good on that, and then seeing additional corners cut. Not sure I'd recommend this place now. ====================== I bought a van from Taylor Chrysler and unfortunately I ran into an issue within a week - due to a misunderstanding with service/me/sales I ended up going to Costco and getting a new battery and left a negative review here, feeling a bit raw about having a week old (to me) can not start. NOT EVEN 10 MINUTES later after posting the review here, the owner/“dealer principal” Peter calls me, and immediately sorts things out. I truly believe this was just a misunderstanding and at the end of the day Taylor Chrysler turned a bad situation around and stood behind their product. The sales experience was great as well - ask for Rick he’s a busy guy but is zero pressure and gives you all the time you need!

Elena Zhylenkova

We heard a lot about the excellent service at Taylor Chrysler Dodge Inc. When we came there to get a Dodge RAM we had a chance to assured with their pleasurable service. We dealt with Fraser who was very friendly and made us feel very comfortable and calm and his willing to take everything in the control even in his day off. Also we want to note Frank and his patience and effort to make the better deal for us. Thanks team for making my husband's dream come true!

Rob Mendonça

I love coming here! Chris is by far the ultimate example of extreme customer service you will ever meet. If they ever get rid of him I am not sure I will drive 20+ kms to go here. They are super nice and helpful!

Danny Stone

We sent our vehicle here due to a safety a recall from chrysler. They broke a piece/part while replacing the 1 of the 2 recall items. They wouldn't fix the part they broke without downloading the cost onto me. They then gave us a quote for one price over the phone then changed the price in the next conversation. Escalated the discussion to the service manager who suggested we consult the phone recording. They pulled the telephone recording, but refused to provide it afterwards to legitimize their claim. I decided to tow my vehicle to my regular mechanic at RSK Automotive on Cannon.

Sunil Maheshwari

Good service by Maria and Eric. Oil change ????

Michael Gagliano

Went there for recall work, done to satisfaction. Purchased parts, the parts guy was knowledgeable and friendly. Then returned to have an nagging issue diagnosed, turns out the repair cost will be abhorrent and since it's not for a critical system, they advise against repairing it. Appreciate the honesty, seriously.

Aaron Kozlowski

Friendly staff and great prices. 100% Happy with the entire process and after sales support. I recommend Taylor to everyone!

Great Eh Gaming

Exceptional service and friendly staff! I bought a 2016 dodge dart sxt for a very reasonable price. My sales associate, Fraser was extremely helpful and willing to negotiate. Through the Carfax report we determined that a recall issue had to be sorted out and Fraser didn't hesitate to work with their onsite mechanic to have the part replaced in time for me to pick my new vehicle up. Put about 10,000k on the car so far and no issues at all. Thanks Taylor Chrysler!

Ken Horton

Bought a new 2020 Ram from this dealership on the weekend and picked it up tonight. Great experience all around and especially want to say what a pleasure it was to work with our sales representative Fraser. If you’re in the market for a new Chrysler vehicle give him a call - a real class act!

Chad Jacob

Came in on a Thursday to replace a radio on my dodge charger. Needed a rental that day to do some running around. Got a call stating I would be required to wait until Monday for a refurbished part to come in. Had to keep the rental over the weekend. Picked up my vehicle on the Tuesday to find that there is no lighting to the new radio unit. The glove box wouldn't open as a panel wasn't reattached properly and the CD that was in the old unit was never returned. Came back on the Friday to have the problem resolved. Dropped the car off 2 hours early to ensure they would have enough time to address the issue. Came back to be notified that they were too backed up to address my issue and that I would need to reschedule again. There was no priority given to fix their own error. I have already paid in full and this issue still hasn't been resolved. This is the worst customer service I've ever received.

Leanne Traplin

I have been dealing with Taylor Chrysler for many years and have always had a pleasant and positive experience while in the shop. But, my most recent experience left me in tears. After spending a lot of money on a major repair to my car, I inquired about a questionable warranty to see if it would qualify for coverage and Eric in Service made me feel so stupid. He lacks in customer care, compassion and empathy. His arrogance left me beyond frustrated and extremely upset.

Phil M

Great experience purchased the truck from Jeff sales man keep it up guys

Greg Krupa

????????????

Steve Porter

Good service.friendly staff

ZANDER*

Good location and very knowledgeable staff.????

Rocco N

I would like to thank Jason Krop, My Sales Consultant for getting me into my new 2018 Dodge Journey. With the help of Frank Cabrea, Financial Service Manager, who made it possible to get my outstanding loan interest from being 28% plus to a whopping 9.99%! From the beginning Jason has been excellent to me; gave me and my spouse a ride home after I dropped off my vehicle to the service department. I made sure that I had all the information and paper work in order for him, to make it a fast transition to get me into my new Journey. Because of the Easter weekend, it made it a bit slower to get things moving but Jason had everything going. On his days off, Jason was texting me and emailing me, wishing my family a Happy Easter. He also was able to get me into a rental car at a much lower rate than anyone and hopefully will be getting me into a loaner vehicle until I pick up my new Journey. Leading up to this day, my luck with my 2010 Dodge Journey was not too good. First my crankshaft senor had to be replaced, after that my vehicle had another issue. After taking to the service department at Taylor, my adviser Chris Steinberg had my vehicle inspected, had a highway test done on it, and gave me a rundown of what work needed to be done and explained to me what the cause of the problem was. My throttle body needed to be replaced, due to the fact that it was probably not service by the previous owners. I did not have the money to repair it, and was advised by Jason and Chris that it would be better to look into getting a new vehicle. I have been to other dealerships in the past but I have never experienced this customer service that Jason has done for me and the Team at Taylor Dodge. For now on, I am only going to have my vehicle serviced at Taylor Dodge; I trust the team and the customer service.

Chris EDWARDS

Excellent sales staff! Bought a Ram 1500 a month ago and couldn't be happier. Jeff Matson was a pleasure to work with and was able to get me exactly what I wanted and didn't try to upsell any extras I didn't want or need. Would definitely use again in the future.

Sonya B

My husband and I just bought a Ram from them and I have to say we had the best service. We were comfortable and really felt like the gentleman helping us was there for us and not to take us for a ride, the gentleman who helped us was Jeff (amazing) and also Frank (also amazing) so friendly and helpful so grateful for them both we need more people like them around ????????????????????????????????????

Jennifer Roe

If I could give a -10 I would! Worst dealership I have ever dealt with! Service department is terrible! I waited 3 hours for an oil change WITH an appointment. When I tried to take my jeep in for service on a Saturday they basically said I was an inconvenience to ask for what I needed on a Saturday. Service manager told me off for complaint about the lemon they sold me, said it's not their problem. Not to mention that when I purchased the vehicle in 2016 I was promised 5 oil changes free......hahaha! Right! I have spoken to the service manager 3 times now in total and all 3 times he was a arrogant and abrasive. Do not waste your time and energy here!

Geoff Oberfrank

Good quick oil change. Friendly staff

Carrie Laws

Their shuttle driver dropped me home (Binbrook maybe 20km), and when my car was ready, they refused to pick me up because it was too far. VERY disappointed that a multi-million dollar dealership was not prepared to shuttle a customer back, forcing me to find a ride so I could get back with my car to get my kids from daycare. Shame on you Taylor Chrysler.... I will NOT be bringing our Caravan, Charger, Cherokee or future business to you again. Ps, their driver was very nice.

Ishan Abeywardena

They are a very professional dealership. They work to make sure you drive home in your dream car. Roger handled everything from my initial query to delivery of my new convertible to my home. He drove it from Hamilton to Waterloo personally along with the paperwork. John was great getting me the best deal on finance - all done via phone or email. These folks are the best. I love my new toy.

Tee Barbarino

Didn't have a good experience at this place. Bought my car here and the service they were suppose to perform never happened. Their service department needs to communicate better with customers as well.

Richard B. Stuart

Great staff very helpful

Fayyaz Takkar

Called the dealership to find out if there are any Ram 1500 Backcountry models in stock, sales man had no clue and argued with me that there is no such model and I called wrong dealer ship and I should call GM and ask them about High Country, I told him it's not GM but it's Ram 1500 Back Country Model for 2022, he became aggressive and told me I don't know what I am talking about. Who would go to this dealership where the actual sales people don't even know their product and become so rude? This goes to show how the management communicates about new product yet if u work fo Dodge, u should know all the model. Perhaps these sales people need to spend more time on learning their product instead of learning how to intimate customers.

Ron Carr

Thumbs up to Taylor Chrysler Dodge. I purchased a new Dodge Ram last week. I was treated very good by the staff and especially Jason. No pressure to buy. I knew what I wanted and he made it happen. This is the second vehicle I have purchased from Taylor and when the time comes for my next vehicle I will buy from them again. I hope the service department is as good as the sales team when the time comes for my vehicles service. I will definatley update my post when that time arrives. I would recommend this dealership to anyone who reads this review. Ask for Jason and go from there. ????

Carol W

Rick and Jason at Taylor Chrysler Dodge . Found a used car posted on autotrader website and Rick from Taylor Chrysler responded to my inquiry immediately. He arranged to have me meet with Jason. Both guys were very nice and helpful and I am a proud used car owner. I was treated fairly and respectfully. Jason handled everything and I just had to show up to pick up. The car was immaculately cared for and had a full tank of gas when I picked up . Thanks very much.

Steve Skedden

Good reliable service!

ben eleftheriou

Came in 4 separate times to get E-tested, each time “someone was on break” “come back at 3” or their machine broke. Absolute joke service, sat inside for an hour only to be told they couldn’t do anything, tell me to come back the next day, I come back and they say they’re no longer doing the E testing.

Shane Goodale

Very disappointed went in 5 weeks ago was told by Frank C the Business Manager that I couldn’t buy a used truck and roll my car over. He insisted I buy a new 2019 if I wanted to roll my car over and that I would need 5000 $ down to make all this happen. I went in today and everything changed. He wanted to take mine and my wife’s car 2015 Dodge Charger away from us or he needed 15000 $ down first. Please be very cautious about doing business with this man. He was not honest with me or my wife.

Garden Guys

Atrocious slow service. Run down building. Horrible customer service.

Tim Wilson

Slow and rude........

Eden Rosenberg

Brought my 2016 Jeep in for an oil change and a few minor warranty concerns. The oil change was done quickly but none of the warranty issues were resolved to my liking. One item had to be put into Chrysler for approval.. This item was not approved and when they called and told me so I asked for information on follow up with Chrysler Canada. I was informed there was no incident # or really any recourse for me to take. I feel the service department did not do their best for me and was unable to tell me how to escalate the issue. Don't think i will be going back anytime soon.

Bik Papa

Great experience. Thanks for your help Fraser!

John Weir

Had a great experience purchasing new Dodge Ram at Taylor Chrysler. The sale staff Ian Dumoulin and Frasier where excellent to deal with. Was problem when I went to pick up my truck but quickly Frasier had it resolved

Mark Robson

Great group of guys behind the service desk, very polite, professional.

kosta terzis

Would like to thank the body shop crew and parts manager for a very well handled repair on a 2018 escape the dent and paint repair you can see was done by professionals which is very hard to find we at T&J Automtive will be recommending all our customers to Mario and his crew for their body shop needs once again THANK YOU!!!!!!

MrTeampenner

Jason in sales was good to deal with. The disappointment come when we went to pick up our new truck. First off we had no instruction to the new vehicle. None due to their Covid policy. There was hardly enough fuel to get home. I called him from the parking lot and asked what was up . He said all we get is 40$ in fuel. 100,000$ on a truck to get 40$ in fuel? This dealer needs to review their policy.

Kathy Smith

This is the third time I’ve been overcharged and had to wait all day Terrible scam Should be ashamed of treating their customers this way after buying 2 vehicles from them Never returning They’ve just struck out Beware of fake costs on your bill Brian tire on Rymal does everything and very honest and quick

Richard Roubos

Had a cracked driver side mirror glass from winter. Quote from Speedy Auto Glass was over $300, Taylor did it for $40.

Jim Killey

Bought my Chrysler 300S here. Service dept is friendly and very helpful. Mechanics are top notch. They explain in every detail on what they did to fix your vehicle problems.

Victoria Slodki

Fantastic sales team and all around good people. Always a pleasure when I’m here

Janet R

Came in around closing time to look at a new van, staff was great, answered all my questions and showed me the features I was inquiring about. I will definitely be buying from Jason at Taylor Chrysler.

Amanda Breen

I have bought two vehicles in the past from this dealership. I have had such good experiences with them I even recommended my mother and sister as well as friends. Every single experience they have had has been the same. Your always well taken care of. I've used all the services from sales to rental from body work to oil changes and they have all be done well and in a timely fashion. I see some of these other negative reviews and question the motives behind them as I've always had positive and only positive interactions. All I can say is from mine and several close to me you couldn't find a more friendly and accommodating dealership. Peter was a treat to deal with and has always been there to answer any concerns or question me or my husband has had. As well the other sales staff there are always working as a team and willing to help each other out to ensure the customer walks away happy. The staff looks happy to be there which tells me they also are well taken care of. Anyways for my new jeep thank you and for being a great dealer thank you.

Michael Reilly

Just purchased a brand new 2018 Dodge Ram 1500 Outdoorsman. Initially I thought that I lucked out on a great deal, as it was their last 2018 in stock and exactly what I was looking for. But where I really lucked out was the over the top treatment and service that I received from salesmen Jason and Jeff. I felt right at home and part of the family with these two. They took excellent care of me and helped make my transaction as smooth as possible. I highly recommend Taylor Chrysler and the two gentleman listed above.

matt j

great prices, and excellent service.

Ken Brisbois

Great sales people. Baught a used van seven months prior to service and service said I needed 3 grand in repairs? Then told my wife to take in for service every 5000 km. Another service mistake put my oil change sticker at 15000 km called to ask about mistake said it's good for up to 13000 km by manufacturer warranty, so then asked why am I spending x amount of $$$$ to get it changed ever 5000 km the question was definitely avoided with no straight answer. All in all good sales questionable service..

Patrick Peralta

Fraser is THE guy! Very organized and detailed. Awesome experience from start to finish. Two thumbs up!!

Jamie Gillespie

reasonablek

Katie Pavao

We had purchased a Jeep Grand Cherokee from Taylor Chrysler and were very pleased with our experience. Everyone at the dealership was very friendly and professional. We have since bought a Dodge Ram from Taylor as well and recieved the same high level of service. We happily recommend Taylor Chrysler to our friends and family.

eksbawks eksbawks

Pushy sales staff, commission based, treat customers VERY poorly, wouldn't even talk to me without giving out personal information.

Kris Fahey

Brought my vehicle in this morning to have sunroof fixed since it was leaking. Waited all day until i called at 3:30 to see how things were progressing. Come to find out the company they bring in to fix these issues hasnt shown up yet. Get a call at 4:30 that drain plugs clogged and it will be $190 to fix (that is half price). So thank goodness for dodge forums and people who have had this issue. It cost me 6 bucks for weed eater line, 30psi of compressed air and 10 mins of my time to fix. I would think about finding a new company to use who actually shows up on time and doesn't try and rip people off.

Dean Goldsmith

Recently purchased a 2018 300 C from Fraser. Very personable, outstanding salesman, we will be back!

AHMED AL HAYALI ALHAYALI

(Translated) very good (Original) جيد جداً

Josh davies

Bought a 2015 Dodge Ram Hemi from Peter. Traded in my jeep and got a great deal. I even put a leveling kit on it and 35 inch tires. The dealership was just as excited as I was about the truck. Aaaa aaaa serivce

Laura Irvine

I had a great experience at this dealership. I made many calls to other dealers before choosing this one. I met with Fraser. He was a pleasure to work with and he got me a great deal!

Robert Mystyk

Went in for a 3rd recall and they tried to sell me stuff I didn't need... typical. $62 for an oil change is a little high, no?

Lisa Waite

Great place to get you new truck very pleased with there service and kind and friendly service

Pamela Nedd

Staff were very friendly and helpful Fraser was very helpful in answering all my questions

Kathryn G-L

My husband took the Jeep in for an oil change. He received great service. He will recommend the dealership for sure.

Jennifer Knowlton

Had a horrible experience at another location, went to Taylor Chrysler Dodge and was treated like a person. Very professional and kind. Would go back for another in a heart beat.

Mike Favretto

I needed to get on our 2016 Grand Caravan's sliding door lock actuators replaced. This is a common issue on the current Caravans. I had a quote from another dealership that I did not agree with. I bought the actuator from the other dealer and had the intention to replace it myself. Due to time and weather being cold I booked an appointment at Taylor. It was cheaper then my usual dealer. The dealership replaced the provided actuator for me. When I pickup the van the interior door panel was not attached correctly. It was very dirty and smeared with greasy fingers. The rubber window trim was not installed correctly and paint was damaged in the corners where the door was slammed back into position when reinstalling it. I let them correct the issues and touch up the paint. Update: A few hours after giving a 1-star review I received a phone call from a member of the service department. Attention to detail should have happened the first time however I appreciate that someone matched my negative review with my invoice. They assured me that the door was not placed on a table, and was on a stand. Given that this is a family car/semi daily driver ill give them this time the benifit of the doubt that perhaps the marks on the door were existing and not from the tech. I will give them a second chance. Ill make my final judgment at my next service.

Kyle Abbott

I dealt with Fraser when buying my new 2019 Ram. He was great from the beginning. The whole team was great!

Nadine Waechter

I had the most horrible experience in buying a vehicle here. The salesperson that I dealt with was the stereotypical used car salesman. Rather than saying I don’t know but I can find out, he said whatever popped into his head first as an excuse, repeatedly contradicting himself. It started when we came to view the vehicle. I asked where the tonneau cover was. He said it didn’t come with one. I told him it was in their pictures on their website and that you could clearly see the marks from it on the box liner. He then told me that the previous owner must have taken it off. This was immediately after telling me the vehicle was a Chrysler corporate vehicle and that they get to order a new vehicle for themselves every 6 months and that their previous vehicle is then sold at auction. So he wanted me to believe that they bought this vehicle at auction and then the previous owner just happened to find where it went and came to claim the tonneau cover. Seriously!!? Do you even realize how ridiculous you sounded? Anyway, he told us that he talked to the manager and that because it was in the pictures I would get a new cover and it would be installed in time for my pick up date for the vehicle. Wednesday comes and we arrive to pick up the vehicle. We noticed that it had a used tonneau cover on it but thought perhaps they found the one that was removed. Upon arriving home, we investigated a bit more and found out this was actually not a factory tri-fold soft tonneau cover but a old, cracked, roll up tonneau cover. Trying to give him the benefit of the doubt and an easy out, I emailed him the following: Subject: Re: Tonneau cover So did they just throw on the used roll up tonneau cover until the new tri-fold one comes in? Is it being shipped here? Cause I don’t really want to drive back down there any time soon. Thanks Nadine His reply: Subject: Re: Tonneau cover Hi Nadine My apologies Nadine. Don’t know why they put a used roll up one on. We will make it right we will put a new soft one on. You would have to bring the truck back in. It has to be installed by a certified technician here in case something happened. When could you bring it in? Thanks Jay Since I live 2.5 hours away, and they couldn’t/wouldn’t accommodate me on a Saturday or past 5 pm on a weekday, nor were they willing to ship it to my local dealer for installation, I had no alternative but to take a day off work, losing a days pay and 8 hours of my life to drive back to Hamilton to have the old cover removed and the new one installed. The salesman takes us out to the vehicle to show us the new cover that was installed. Upon first glance, you could clearly see that it was sitting off the box on both front corners. The salesman also saw this and proceed to tell us that this sometimes happens and that when it relaxes it will sit down on the box, but that it is sealed now though. I could clearly see that it was not sealed! What he should have done was marched back into service and had them install it correctly! I was extremely frustrated and just wanted this to end so we drove home where my husband fixed the tonneau cover in 10 min. The clamps were not tightened enough in the front. Certified technicians should have known this! Tell me again why I had to lose a days pay and waste 8 hours of my time so it could be installed by “certified technicians”? And after all of this, I still did not receive the factory tonneau cover as promised! This email states it would be the factory cover, which should have been Mopar. I got an after market one. Subject: Re: Tonneau cover Hi Nadine It’s a soft tri fold cover. It only comes that way when ordering from the factory That’s the one in the photos So needless to say, I will be registering a complaint with OMVIC as well as reporting to the BBB.

Randy Mullin

Purchased a 2019 RAM 1500 Sport Rebel. Roger Filka did a FABULOUS job of helping me and my family purchase our newest truck. Gotta say this truck is AWESOME!!! This the 4th vehicle and 2nd truck I have purchased from Roger. Talk about integrity and honesty. Roger delivered beyond our expectations. The service team at Taylor is outstanding as well. You won’t be disappointed shopping there.

Mike Foodee

I went in for a supposed 10 minute recall appointment. 50 minutes later I notice that my vehicle hasn't moved from customer parking. I asked what the delay was and they said mine is the next one in. Two hours total time for a 10 minute part replacement. Not even a sorry or offer of a drink. I'll go to another dealer from now on.

Rob Allan

Always nice and friendly

Pete Dzamba

Great dealership... Great people... Awesome vehicles!!

Reena Gerth

They are so attentive and willing to help here..my husband is utterly thrilled with the professionalism that comes from these people!!

Eudora Leblanc

CAREFUL!! I have a 2019 Jeep Cherokee with 56K. I had an appointment on July 17th, 2020 to have my oil changed and tires rotated. After the service I was told that I needed to have my rotors machined in the front and the back within the next few weeks because they were very rusted, especially the front for a cost of $ 525. I questioned this because the car is a 2019 model, had only had 56K and I have owned many Jeeps and never had to have the rotors serviced so soon. The service agent told me that because of Covid cars were not driven as much and rotors got rusted. I am a senior and during Covid the car was kept in the garage but I went for a drive EVERY day as a safe alternative to get out of the house for a short period. I was VERY suspicious of the of the need to have the rotors machined so I went for a second opinion at Canadian Tire on Hwy.8. Guess what?? I do NOT need to have the rotors machined. My brakes are in perfect condition. I will NEVER take my car back to Taylor Chrysler on Centennial Pkwy. I am a senoir, a female and I was told that I needed work done that was not required. Shame on Taylor Chrysler. You have lost a customer for good.

Amanda

THANKS JAY!!!! JASON was so so awesome to deal with... we just drove away with our 2019 dodge ram hemi!!!! GREAT SERVICE, I will recommend to anyone to go there!!! We will be back for sure!!! THANKS TAYLOR CHRYSLER DODGE!!! WE LOVE OUR TRUCK!!

BILL SMITH

I had a great experience at this dealership. I made many calls to other dealers before choosing this one. I met with Rick. He was a pleasure to work with and he got me a great deal!

K G

Twice we went to buy a vehicle there and twice the salesman never returned out calls so we bought from another dealership. However, twice we went into the service department and received excellent service. The three stars are for the guy behind the counter in Service. He was great. As to the salesman Roger Filka, he was horrendous. Never called back after 3 messages were left so we moved on.

Charlene Graves

Were friendly and helpful

Jeff C

Great place

Keith Molnar

Thanks again to Rick Woodworth,our sales representative, Frank Cabrera, who got our financing going, and to all the Taylor Chrysler team. We had our test drive in our Dodge Ram, came back to the dealership, and everything was finalized for us to purchase! Very fast and efficient. Thanks again! Love our truck!

george flemming

Had appointment for 8 am . Truck wasn't brought in till after 12 pm.

Stephen Tillotson

Service was excellent has always !

Nathaniel Petta

Please be careful when you bring your car here. I had been bringing my Jeep here for years, but the last time I brought my vehicle in I had a few things inside my car stolen while it was being worked on. I called and complained but they did nothing to help. I will never bring my vehicles back here ever again.

Steve Casalinuovo

Not a good experience my last time at Taylor Chrysler. I brought my car in to check a heating issue and fix my windshield spray nozzle. I decided to not have the work completed to fix the heat because it was extremely expensive. So all I had fixed was that tiny little nozzle that sprays windshield washer fluid, yet my bill was $116?!! I was charged a half hour labour to diagnose the heating issue. In the 24 years I've been driving I have NEVER been charged for a quote and/or diagnoses. It has always been a free quote to diagnose the issue and then its my option if I want to have it fixed. Yet, they billed me $52.50 for labour?!! They also charged me $22 to top up my coolant because the hose was removed for inspection, which they did not confirm that charge with me. I know its not a big amount I'm talking about here, its just very frustrating to pick up your car and have all these petty charges. And I know its because I didn't get the work done there. Which in the end, I will never bring my car there again. So enjoy the $116 you gouged from me, because its the last you'll get from me.

Mark Koritko

Went in the other day after having a bad experience with another dealer.. Met Jeff Matson an amazing very professional salesman made me feel at ease and part of family! I signed a deal that night on a Dodge Ram...If you are looking for someone who cares Jeff is the guy...all the staff were friendly and courteous... I would highly recommend Taylor Chrysler in Hamilton - Truly top notch customer service - Thanks Jeff and team.. was in the other day with a problem with my navigation screen...thanks to peter they took care of it... left me feeling satisfied with the excellent service.. The only issue I wish they had a late shuttle driver it would make it alot easier for us people who work late....other then that no problems....

Dea Fraser

They are very good at taking care if my new Dodge Van livin the dream

Mellisa Nason

Great place.

Ante Kegalj

Purchased a 2019 Ram 3 months ago and just got my first service done. From sales to service I’m glad I purchased my vehicle from Taylor

Larry Third

Excellent service

Steven Godzisz

Great Store with excellent sales & service departments. When you visit, ask for Mark, he's a Top Rated Seller that beats any deal you put on his desk!

mary zvonar

Had an appointment for service...there was some miscommunication on both ends about my appointment and then I was told I could take my car somewhere else...so I did! Very rude service in the service department.

Christina Muise

I asked for an appointment for a semi-synthetic oil change over the phone and gave them the make and model of my car. They said it would cost $73-$83 depending on how much oil my car takes. When i got there i repeated what i wanted and they pulled up my file and said to be back in 30-45 minutes. I came back in 35 to hear them tell me that they dont have my oil and that the last time i had a synthetic done on the car. They told me that a synthetic would cost $160 and I asked how much i paid last time because i know i would never pay that much. They said that i paid $88 byt that they must have goofed up. I said well then i will take my car elsewhere and they said they already emptied my oil so i need to make a choice which was to pay $75+tax for a regular oil change or $160 for synthetic. I asked why they didnt know about what type of oul my car takes before they emptied it and why they didnt know that they didnt have it. They said that they dont know until the technician sees it...wow!!! Its DODGE...how dont you know and why do u ask me whattype of car i have before i even come there? I didnt have a choice because i wasnt going to pay almost $200 for an oil change or go home with no oil in my car so i had to go with the regular. I even spoke with the service manager who sided with his employees and decided that he would give me the regular for $70 and no tax....gee thanks????i should have been given the full synthetic for the price of the semi that you originally told me was going to happen.... i will never bring my car to dodge chrysler on centennial parkway in Hamilton again...obviously not in tuned to customer satisfaction and to all of you who are thinking of going there...DONT...i watched hiw they come out to the other customers telling them that they need more done to their car then what they came in for. Im not done here either...i will find someone higher to speak with about this...did u think because im a woman you can take me for granted...not so my friend...not so...not when it comes to my money.

Kris lachapelle

Bought my Jeep Rubicon here in December 2018, met with Ian. Remarkable service and truly took the time to listen to my needs and show me everything I needed to know for my purchase. (Thanks Ian!) I have had the Jeep now since December 2018 and it has been a joy to drive and very reliable. I choose to come here because service was much better then when I bought my last Jeep up on Rymal rd @jeep/dodge/Chrysler. My review is long overdue but felt best to drive my vehicle for some time before placing a review, great job Ian for all your help and a big thanks to you and your staff. Thanks for everything!

Doris Montour

We just went to look... Thank you to our Sales Rep. Fraser for a very pleasurable buying experience. From the Covid Protocol, to dealing with our trade in, to signing the deal, Fraser was friendly and very professional. Initially we were very nervous about buying a new vehicle but Fraser made the process very relaxing. He went above and beyond his call of duty and was able to answer all of our questions. Also, thank you to Frank for taking the time to explain all of our options and working to get us a great deal. On the third day we drove home in our 2020 Dodge Grand Caravan with everything we wanted and more. If your looking to buy a vehicle go to Taylor Chrysler Dodge and ask for Fraser and Frank and you will get a good deal. We are extremely happy with our purchase.

Matt Sartor

Down to earth, normal people. I didnt feel like I was being 'sold' a vehicle so much as I was there to buy one. I had a pleasant experience with Fraser as my sales consultant, again very down to earth, Hamilton style salesman. Exactly what a guy like me needs when shopping trucks. I found their trade-in procedures to be the best compared to the typical dealership unfair lowballs before, would recommend checking out their prices that way. Overall great experience, honest people, good sales service.

Bob Lumsden

Very efficient and professional.

Brandon Collins

Tried to book a service appointment online since nobody answered the phone. Simply got ignored. Tried again a week later with the online form and received not a single call or email. I took my business elsewhere after that. All I wanted was a new set of winter tires and an oil change. Found a great local auto tech in Stoney Creek as a result though so ill throw an extra star in for that.

Patricia Varaljai

Sorry I wasn't there.

patricia canning

People very helpful and patient during my visit for oil change. Answered all my questions . Will be taking Jeep back for recommended maintenance ????

Vicki Roobroeck

My husband and I were in the market for a new truck online, came across one online and gave the dealership a call. Spoke with Fraser and Sheldon and they got us into our beautiful 2019 Ram! Knowledgeable and courteous with all our questions and made this buying process the easiest I've ever done! Great dealership to deal with and would definitely go back again! Thanks Taylor Chrysler !!

JOHN Lediard

I had the pleasure of dealing with Jason Krop He made purchasing our new Durango Gt seamless .I'd recommend Jason if your looking for a great deal on a new ride . John & Annette Lediard

Crystal Griffin

Great selection of cars

Jake Myers

Owner is not sorry... called him and he said ‘there is nothing he can do’ highly likely they devise unethical plans to close sales... Received a phone call from Roger hours before picking up my new truck which resulted in roughly an extra $140 in payments per month. They missed something in the contract and I was informed last minute. I'm extremely dissatisfied. I highly advise taking notes on the conversations and reading up on OMVIC sales policies before purchasing from this location. I recommend going to the dealership on rhymal ask for Ryan. my experience was much more pleasant and the people seem genuine and open. Best of luck to future customers

Hazen Vartanian

Excellence in servic and customer service

Tara Franciosa

Fraser was an absolute pleasure to deal with. He was helpful and treated our family amazing which made the whole purchase experience rememberable. We would highly recommend Fraser to family and friends and we look forward to doing business with him in the future one day.

Jay G

I have a 14yr history with Taylor and 8 vehicles purchased. I've had both positive and negative experiences. This review is based on my overall experience. I have used 5 different Chrysler dealerships and Taylor as a whole is middle of the road. If it was based only on the sales experience, it probably would be 5 stars but the post-sales service experience drags it down to 3 stars. PROS: Great in-stock selection optioned to actually appeal to people. They're the only dealership that options their in-stock vehicles exactly the way I'd order them. Sales team always attentive to my needs and got me into my new vehicles quick and without issue. Never felt pressured to purchase a vehicle I didn't want. Financing never pressured me to purchase something I didn't want. Frank has always provided me with all my options and offered his opinions but always accepts my decisions as final. Taylor has an on-site car rental fleet with good selection of vehicles. Quick and easy to get into a rental and on your way. We're talking minutes. That's convenient. Every time I've had a vehicle in the body shop for more than a minor buffing job, they have always detailed the vehicle inside and out before giving it back to me. Even if the repair work was only on the exterior, the interior gets detailed too. Peter & Dave Grosvenor: These guys really do care and want their customers to have the best experience possible. If you're having problems and feel stuck, definitely go talk to them. CONS: The service bays and body shop are straight from the 80's and don't inspire confidence in the quality of work because the environment your vehicle is in while being worked on looks old, outdated, and uncared for. Getting an oil change at Taylor is painful because there is no Express Lane. Often your oil change is given low priority and results in waiting for hours to be completed. Don't bother with service appointment. They give priority to vehicles needing most work. You could be next in line and a vehicle comes in on a tow and that vehicle will be taking in before you. This was verified to me by the service manager. Don't ever leave the dealership. You will be bumped to the end of the line. Dropped my vehicle off at 8am and was told I was next in line but would be an hour or so before done. Decided to take their shuttle and wait at home. Called at 2pm and they were just getting to my vehicle. Absolute BS. They take on more than their capacity allows and they are always in a “put out the fire” mode. So if you want your vehicle worked on, scream loud and scream often. Or go somewhere else. The service department is the worst part of this dealership. Staff are put into job positions they are not qualified for simply because there is no one else to fill the position. They don't have the skills or training to properly handle customer complaints and it frequently results in their actions making the situation worse. Service refuses to admit their errors. Had vehicle in for warranty work that directly resulted in damage to my vehicle and Taylor wasn't going to fix it. Had to go to the top of the chain and talk to Peter to get anything done. Most new dealerships have one or more drive-thru bays where customers drop off their vehicles and are greeted by rep as they are exiting their vehicle. Taylor's doesn't have this. These are the things that makes other dealerships better. Body shop always overbooked resulting in the job being rushed out the door and lacking attention to detail. Most recent work done had a trim piece around the hitch receiver installed improperly. Clips bent under rather than inserted into the proper slot. Very sloppy. Makes you wonder what else they didn't do correctly that you can't see. Pushy Staff. I really didn't appreciate the new body shop manager (Mario) badgering me about giving the dealership a positive review when my only concern was getting my vehicle back and getting home. Pretty shady self promoting to try and force people to give you a good review.

Sean Dzsudzsak

Bought a 2021 Ram Classic from Jason Krop and Sheldon and they were both absolutely fantastic, not pushy and great to deal with. Would definitely recommend anyone to these guys

Sobonnie B. Muon

Just wanted to give Jay a 5 star review. He was the sales rep that assisted myself and my fiancee on finding my dream truck! From the beginning, he was informative, helpful and very personable. The overall transaction was smooth and painless with his assistance! I honestly appreciative for the hardwork he has done and will refer/ recommend him to anyone that is looking for a vehicle! Thanks Jay!!!

chesteralexander1

Had my Jeeps soft top replaced under warranty (less than a year old). They must have dragged it across the shop floor because the paint on the soft tops latches was ground off. On closer inspection some screws were missing and some were drilled out and put in a different location. IU also had a front end alignment done. They did not lock down the steering wheel so the wheel was cocked to the side while driving straight. Go some where else for your service I certainly do.

Greg W

Great experience purchasing my truck from Fraser!!

Celene Yuzak

Brought my son's car in for a driveclean test and a tire air top up, was a pleasant experience and I had a free hot chocolate while I waited. Would recommend this business to my friends and family.

Sheilah Davis

My daughter hot a very good deal.on her truck and very friendly staff. They went out of their way to.help her get the best deal and even found a way for her to get rebates we didn't know about because of my disability.

Kevin Brown

I just went for an e test, but the service advisors were a very pleasant

BLAYNE PARKIN

I recently purchased a truck off these guys and have all good things to say about them! Before going to Taylor I went to another dealership to look at a different truck, not only was that dealer not NEARLY as friendly and accommodating as Taylor, but their pricing was an additional $4,000 and it had less options than the truck that Taylor had. I worked with Rick and Roger to close my deal. They're friendly and efficient with their service. On top of this, I spoke with the dealer principal while I was there and he sparked up a friendly conversation with me too. I come from the northern end of the GTA and even if I moved 4 hours away, I would still go to Taylor. I am so happy with their service that I felt the need to write this review (my first one ever). Thank you guys! I suggest everyone goes in and sits down with these people. These guys were also able to get me great financing when the other dealer didn't even really try hard enough. To top it all off, I never felt like I was being pushed into making a decision.

Mitchell Bulgin

Terrible service. Absolutely pathetic.

Chris Dobell

I went in on a Tuesday to look at a brand new 2019 Ram Warlock.. Drove it off the lot two days later! Roger Filka was exceptional with his knowledge, and customer service! It made the buying process so much easier and stress free. Thanks again Roger!

Ghouseuddin Asad Mohammad

Hi, I visited this location for services, and I have been to several other places. But Taylor was the very great especially with my van. I was happy to drive back unlike other Chrysler showrooms. I did my regular oil and filter maintenance and few other regular check ups last Saturday, gentlemen name Michael was very knowledgeable and given me clear explanation of what's required and what's not.

Michelle Miller

Went to purchase a 2018 Jeep Cherokee Trail hawk online from this dealership two weeks ago. Got in contact with the sales department which then put in touch with Frank a salesman there. After waiting 5 to 6 days the dealership worked out my financing and appraisal on my trade in and contacted me with the numbers and my approval. That day Frank contacted me, it was mid day and I was working and asked if I could have the numbers sent to me so I could look over them the next day. Frank agreed and sent me the paperwork that evening. I work as a nurse on the front lines (during a pandemic) so unfortunately when Frank called I was not able to drop everything to immediately look over the paperwork. The next morning I was woken at 9 a.m. from a call from a different salesman that advised me I needed to make a decision right away as there was someone else looking at the vehicle. I advised this gentleman that Frank and I agreed that I would speak with him that afternoon and as long as my numbers looked good I would be taking the vehicle. He told me he needed my decision now. I said well then he can give the car to somebody else. After that conversation I immediately emailed Frank and advised him of my disappointment in the whole situation and how I thought it showed much disrespect towards frontline workers and to customers overall. This would of been the 3rd car my husband and I bought from this dealership (despite the fact he works at Ford and gets discounts there) but I can say we will not be returning. Update since putting up this review: just received a call from the sales manager (which I find out is the one who called to pressure me into the sale) telling me i declined the purchase of the car due to the my trade in value. I advised that was not the reason and he was putting words into my mouth, I did advise I wanted to talk to FRANK about the value but I was not saying no because of it. I was saying no as he told me I needed to make up my mind that moment as someone else was interested. He began becoming very rude and loud with me and I had to ask him not to contact me again, he kept speaking over me so I had to end the call ????

Steve Lebrasseur

Had a great experience with the Service Manager Ryan, he was a pleasure to work with!

Matthew Guidi

I would totally recommend Taylor Chrysler Dodge to anybody!! I had the pleasure of working with Jason and Jeff. Both were super friendly and very personable. If you are in the market for a vehicle be sure to talk to them!!

Padma Mullick

Very reliable Sales Manager(Peter). I am new to Canada and was looking for a trustworthy dealer.Found in Hamilton. The Sales Manager is very honest, true and dependable gentleman. Please visit them to find a suitable car for your family and after sales service.

Gabe Sciarra

The staff here at Taylor Chrysler is not only friendly but also efficient. When i leave my veichal for service i am always confident that its in good hands. When i pick up, i always leave satisfied.

Beverly Duff

Best salesman, his name is Fraser. Not only is he super nice, but he isn't pushy. He took his time with me and my husband. Had the answers for all of our questions. If you want a good experience at a dealership, go and find him.

Cali Ooh

AMAZING SERVICE DEPARTMENT THANK YOU GUYS SO MUCH!

George Parasiuk

Great service, sale staff was very professional!!!! Jason did a great job helping us choose the right truck for us!!!

Rick Irwin

Jason is a wonderful salesperson enjoyed the experience and went above and beyond hooking me up with a loaner and got my new ride ready in a day thanks Jay your the best

staticmouse438 kent

You bring your car in under warranty and they reluctantly take it into service all the while scheming on how to sell you something extra or get rid of you quickly since you are not a money maker for them. So basically like every other dealer more or less. I found the only way to get a warranty repair is to have a different mechanic give you a print out saying what's wrong with your car and then take it in to Taylor with your car. Then and only then will they actually do something instead of patronizing you. Let's say your car is 1 years old and your oil is leaking. Well they will repair it but won't even give you an oil filter. You have to buy one.

Shasta Sanelli

We are forever grateful for the way we were treated when we were desperate to rid our mini van of a horrible nasty milk explosion from an Online Walmart grocery pick up order. The smell was absolutely unbearable, even with our masks on. The folks at Taylor answered our call and offered us help right away, when no one else would even call us back.. They worked hard and stopped at nothing to get our van clean and rid of that horrible smell. They were friendly and really took great care in what they did. Amazing team! Thank you so so much!

Josh Bigras

I'd like to thank Ian, John and frank for their great service. I traded my truck in on a new 2021 ram 3500 and it couldn't of been easier even during a pandemic with covid protocols in place. Ian stayed late and even msged me on his days off to keep me up to date on the trucks progress and I appreciate it alot. Great and friendly people at Taylor Chrysler Dodge Hamilton definitely happy with everything and a great all around experience.

Cris Done Burcea

Just wanted to thank everyone at Taylor. Just bought a new Truck and am very pleased with the service I received. Jason was fantastic and a pleasure to deal with, even though I am a very hard customer please. He handled the entire process with grace and humour and put up with my constant pressure of getting me a better deal. Very nice gentlemen and I would recommend him to anyone looking to purchase a vehicle.

Darrin Wrigglesworth

If you're looking for a new or used Dodge or Chrysler make sure you visit TaylorChrysler Dodge in Hamilton an make sure you ask for Jeff Matson. One of the best car buying experiences I've had. very professional and knowledgeable salesman, you will not be disapointed ! Darrin & Anita.

mike c

I dealt with Ian Dumoulin and he was great from beginning to end. He had excellent product knowledge and was transparent through the whole process. Frank in finance was also great, the pricing for add-ons was excellent and surprising compared to other dealerships. Thank you again for such an enjoyable transaction.

Michael Townsend

Very good service department

Steve Besson

Worst experience I have ever had. I brought my jeep 3.0crd diesel in for repair and almost $500 later its not fixed. Took it back and they want to swap out other parts now after telling me the first fix parts were the cause. I told them I wont pay for trial and error. They didn't like this at all and asked me to leave. I spoke to GM and he too was no help and told me they are not use to working on vehicles with 300,000k I told him it was a diesel and wondered what his point was (maybe he was trying to say they don't have enough experience??), I was then phoned my Service manager who also did nothing - told me they replaced the faulty parts before and now the mechanic can visually see leaks in a few seals and they need to be replaced, I asked him if the seals are o bad that the mechanic can visually see issue do you not think they would have been bad 3 days ago? I told them I wanted to see my old parts they changed the first time because I don't believe they were bad and they are just guessing. I still have not heard back. I also told GM that I would allow them to put parts on my jeep at their cost until they fix the problem, then what ever part it was I would pay for that. Of course they are not willing to stand behind their mechanic word with their money but with my money they have no problem trying to convince me their are right and to keep trying new parts. As a side note my jeep was in twice and neither time did they put air in a soft tire. I left it soft after the first time with tire light clearly lit up on dash panel to see what kind of dealership I was dealing with. I guess if I had of paid to get air in my tire then they would have added air. Overall from the GM to Service Manager (Bob)to front service desk (Chris), I had a terrible experience. I guess if your willing to pay for trial and error they will treat you good. Otherwise you get treated like I did. I will never go back, well except to pick up my parts they said were broken so I can inspect them.

rose spiteri

We had our truck repaired at the collision centre and we couldn’t be happier with the end result. Mario and patty were great from the get go. They took care of everything. The workmanship is top notch no issues to deal with when we picked up the truck. We highly recommended taking your vehicle to them. You’re in great hands at Taylor Chrysler .

S M

Most knowledgeable and friendly people ever! Taylor Chrysler should be your first stop for anything vehicle wise!

Eva MacDonald

Always well stocked have and gotten what I needed here.

Topher Bradley

By far one of thé worst experiences I've every had getting a part replaced under warranty they let your car sit for weeks and gave numerous excuses and lies why it's still sitting a month after it was taken in and it was always everyone else's fault there should be no reason what so ever a car would need to sit for a month or more to be repaired...warning better hope your car don't need to be fixed under warranty they have piss poor service and will never deal or take another one of my dodge cars there again

Emanuel Tavares

Very professionals and they go straight to the point

Grant McDonald

Just purchased my second vehicle from Taylor Dodge. The experience was great, Jason handled everything. Made everything very simple I'm absolutely loving my new Jeep!!! thank you for all your help greatly appreciated????????????????

John deBarros

Really helpfull both at parts and service

Glenn F

Took 2 months to get truck fixed. The excuses they used is to many to list.

James m

Service was great, I recommend this place.

Cam Gillespie

Chris Steinberg in your service department is a top professional. He is extremely knowledgeable, very reliable and is a pleasure to do business with. I will always think of your service department first, because of the service Chris has given me over the years. Good job Chris

Steve Whyte

Good people

Darrin Germann

Just bought a new 2019 Ram 1500 from Taylor Chrysler. One of the sales reps, Jason Krop, contacted me in less than 24h from when I inquired about the vehicle online. He was incredibly informative, professional, and honest with me as he walked me through the deal and provided me with advice. He responded in a timely manner (as I don't live near the dealership), and always made sure I was up-to-date on the status of the deal from a far. When I visited the dealership all of the staff were welcoming, and I was never pressured to make any quick decisions or sign up for something i wasn't comfortable with. This was my first time buying a new vehicle and i'm glad it was with Taylor Chrysler! Highly recommend.

Frank Viola

When my car was damaged I looked for a FCA approved facility.. I took my low numbered B5 blue challenger to John and his staff for repairs... I could not be happier with my results. John treated my car as his own and made sure that all the fine details were covered before it left the shop. No one can tell it had been hit... I highly recommend this facility for all your bookshop needs..

Gerry Chamberlain

Had a wonderful experience with Taylor Chrysler both the dealership and sales person Jason Krop went above and beyond for our family. Got a amazing truck..dodge ram sport. Look forward and honoured to be part of the Taylor Chrysler family.

Nadalie Ivkovic

Sales department was great, super kind and welcoming. Service department was very rude and talked down to not only me but other customers when they asked any questions. Extremely unorganized as well, took my car in around 9am the one day and 8 hours later, no call. I called them and they responded "oh yeah it's been ready". I wish I had gotten the name of the one younger lady that works reception, she was the only one that was kind. I took my business elsewhere and can't believe the difference in service.

Bud B.

Phoned service department to make an appointment and was told next available was in one week and 2 days time. Found this to be a bit strange as this has been going on all summer while employees are still laid off due to “covid”. (10 months) Clearly don’t care about their employees or customers. Gone elsewhere since and customer experience has been way better as the service advisor does not talk down to you. Taylor Chrysler service department clearly a waste of time!! And this was still a few weeks before Christmas and didn't seem busy at all when I drove up to the service department. Maybe you guys should hire more staff if you can't keep up. Every other shop appears to be operating at full capacity. Why isn't Taylor. Going else where for now on.

stephanie mitchell

Staff here are extremely friendly and very helpful! Always a good experience while having my car serviced

b3n3pal b3n3pal

Bought a 2013 dodge ram Cummins sold me a vehicle that was back in the shop in less than 100km before purchasing the truck I was told maintenance was done on the truck and the expensive egr service was performed the reason the truck went back to the shop was because of the egr service! They cheaped out and didn't service the crank case filter which is supposed to be done at 80-100k but replaced it when the truck went back. Also the truck was not washed or cleaned properly the truck bed was very dirty the interior is also dirty stain on sheer garbage behind the rear cupholder I will never give back here and send anyone here again If I could upload pics I would show what the interior looked like.

Emily Young

Really easy people to work with. Fraser was helpful, efficient and so very personable. He made the process of buying a car really stress free! Thanks again for my “new to you” ride!

Azza Mostafa

Very professional dealership. We dealt with Jason who was very friendly and made us feel very comfortable. He was available to answer our questions even when he was off. We drove home our Jeep 3 days after we first entered the showroom. Thank you Jason and Louis for being professional and friendly.

C.J. Clark

Ive had Great experiences with sales and service. Highly recommended this dealership for buying a new car or truck. I shopped around and they were the best price/service

Richard Thomas

Recently I took my 2014 town and country to Taylor Chrysler for a repair and had a wonderful experience. I ask for the Service manager Ryan who I dealt with before he is always straight-up as to what the issue might be. But anyone on his team can handle any issue. Their mechanics are truly the best who worked on my car. I believed dealers are the best when it comes to big important components on your vehicle. My car was having an issue so I explained that my battery warning light came on and voltage across the terminals were only 12.4v with the engine running. I got an appointment and brought it to the shop, they diagnose the issue within minutes as a faulty alternator, which Ryan already knew from my description and replaced it with 2 years warranty, I am back on the road no time wasted. Thank you Ryan and your mechanic for doing an excellent job. Richard T. QUALIKOM Hamilton

Aaron Bazinet

Always buy my trucks from here!

Timothy M King

Parts guy on the phone was passive aggressive and dismissive when asking about what sensors i have in my truck. "Well what ones are you looking for, he said... You have the computer, bro, you tell me.

Eric W

Just bought a new Dodge Ram from Taylor Dodge. I went to 4 dealerships ready to buy and Jason Krop from Taylor Dodge was the only salesperson who made an effort (not knowing I was ready to buy right then and there). He went above and beyond any other salesperson I've ever dealt with. I will recommend Taylor Dodge from now on. Thanks Jason and everyone at Taylor for actually helping me.

A Morelli

Excellent and honest salespeople. Competitive pricing. Will return for my next car purchase.

Tapas Mandal

I am owner of Jeep Cherokee and met with unfortunate accident. My right both doors were damaged. I went all through the town but got the best price best service at this centre. Mario the body shop guy help us and within a week we got back our car in new shape. We had a loner vehicle for free for the week. The nightmare passed thanks to God and wonderful people at Taylor Chrysler Dodge Inc