Reviews of Sterling Honda (Car Concessionaire)

Jojocanada Bateman

Tom and Alex and the entire Sterling Team went over and above to provide stellar service! This was truly the most professional and personalized service I have ever received and I highly recommend them! My family will be coming back to shop Sterling Honda.

Jj Stone

Amber helped me get my first brand new car (2022 Honda Civic Sport) I was super excited and thrilled how it all played out. All my needs and wants were met. She was very knowledgeable and super nice, great to deal with. Would highly recommend !!! Also can’t go wrong with a brand new Honda Civic ! Cheers !

Justin Vis

I don't normally go out of my way to write this extensive of a review but some things people need to know. I was infuriated in a low class attempt by the service department at swindling a loyal 5 year customer. I took my car in for a routine service for oil and transmission fluid change. I was called by the service rep about an hour after I left the dealership. He stated the mechanic heard something funny while driving my car in to the garage so they did a break inspection. A boot in one of the rear calipers had exploded and the other one was seized. They needed replacing. My front pads were at 2mm and rear at 1mm. The rotors were also shot/rusted and needed replacing.They recommended not to drive the car as it was unsafe. I was quoted for over 2000$ (including the service which was 200$) for the full repair including front and rear pads and rotors as well as both rear calipers. Something didn't add so I took it to another licensed mechanic And this is his report including cost Front brake pads were at 4.5mm, rear brake pads around 2mm, but were tight in the caliper bracket. A caliper pin seal/bushing on the right rear was torn, pins and piston were free moving. Rotors were all good. Rear pads were replaced as well as rubber caliper pin seal/bushing, rear calipers were serviced to allow for free movement of the pads. Total parts cost about $50, plus 1 hour of labor. Have a look at the pics if you want to see the measurements on the break pads and the clean rotors! If sterling wants to do a major repair maybe have a second mechanic look it over.

Cam O’Shea

Sterling Honda is an incredible place if your are looking at new & used vehicles they will help work out the best suited vehicle for your liking, and make sure you are happy with what you choose. Very honest & great dealership would definitely recommend coming here if you are looking for a vehicle.

kayla wallingham

I went to Sterling Honda and bought a civic from Allan. As a 19 year old student, this was my first car purchase and I didn’t really know much about what to do or even who to contact, but Allan made the entire process extremely easy and enjoyable. He was very easy to get ahold of, and easy to talk to. He was also very helpful, and accommodating while booking appointments. I am very very pleased with my car and the experience, and I recommend Allan to anyone buying from Sterling Honda :)

Corey

Good experience buying a used vehicle from Allan.

Raj Iyer

Went in to buy a preowned car for my first car. Tiago was super helpful in setting up appointments and helping me with the car. I got a good deal and the car was touched up as promised when I came to pick up. A really personal touch to the transaction. I would highly recommend purchasing your new car with them!

jeslin shaji

A huge kudos to Sterling Honda team for being really seamless with my new car! My salesman Steve Dorman, Shannon Courrier with financing, Kim Mccolman with finance and Mark manager! All the other sevice and team that made things earlier than expected time. Phenomenal work and service. I recommend them to all my peer looking for a new or used car as they go through every detail to make sure you're on the same page with them and keeps you updated. Take an appointment or Call in. Unable reach via phone? Sent an email they'll sure to be back with you at the earliest as possible. Thank you for the wonderful service Sterling Honda team!

Stephanie Ngai

We picked up our new car last week and was blown away by Nick and Alan's customer service. They were an absolute dream to work with, and were prepared to answer any questions we had. Alan showed the car features in a fun interactive and covid safe way! Great experience, would definitely recommend!

Elise Kinnear

Just got my 2nd car through Allan. Both my sister and mother have also bought cars through him in the past. Always friendly, helpful and professional. Have done all service with Sterling as well. Would recommend Allan at Sterling for anyone looking to buy a new or used car!

Dragos Turcu

First of all I would like to mention that I have been a Honda customer for many years and this is my first time best experience. Dealing with Allan was like a walk in the park. He is very knowledgeable and willing to help his customers in any way possible, will answer any question and does not show any sign of frustration. It is not easy to find someone like this today; I will always deal with Allan whenever I will go back to Honda (believe me, this is my 5th car in 7 years). I visited before Sterling Honda a different dealer and the guy did not even bother to take my name. The minute I walked in Sterling Honda (I am not advertising for them), I met Allan and the very second day I went back and bought a new car. Thanks Allan for making things easy for me! Don't hesitate to see him, you will get the service you deserve. Keep up the good work (maybe others should take note)!

Jessica Leishman

Sterling Honda provided the easiest, stress-free vehicle purchase I have ever made. My salesman, Steve Dorman was personable, respectful, and open. He answered every question and provided complete information. He was not pushy and allowed me plenty of time to try the vehicle on my own. He was very respectful during the trade-in process and understood the emotions involved. The vehicle was ready when discussed and there were no surprises. I highly recommend Sterling Honda! They did a top notch job in the stressful process of vehicle shopping. Thank you so much for getting our family into a safe reliable vehicle!

Darby Henning

So helpful! Reg was amazing and I would recommend him to anyone looking by to buy a new car.

Anthony DiNardo

Great experience leasing with Honda. Very professional and friendly staff. Allan, a member of the sales team at Sterling Honda, was extremely helpful. Make sure to ask for him if you’re interested in buying or leasing. Really nice guy and will go above and beyond for you. Highly recommend.

Robert Cundari

In what can only be considered confusing and uncertain times, one thing I do know for CERTAIN is how good the people at Sterling Honda are. From the service desk to sales (I'm pointing at Sylvia directly! Thank you so much Sylvia), you get a sense of belonging, even though it's a busy dealership. My new purchase was seamless and I look forward to revisiting Sterling for years of high quality maintenance and care.

Ice Queen Seccoya

Immediately made to feel welcomed and at home. Tiago came out as soon as I was showing obvious interest in my used car. Showed me every feature and explained their services and safety measures taken for used vehicles. When I was done with my test drive. And CARFAX questions the sales process was smooth and seamless. The customer service team is exceptional. On the day of pick up Tiego picked up my car for me and checked every detail on it himself before my arrival. The team went above and beyond to clean and buff my vehicle. When I arrived for payment another agent greeted me like an old friend and directed me to where to go. All of the sales associates available greeted me as I walked by. Tiego took the time to show me the warranties and all of the pieces needed (this was my first car purchase ever) and what I would need to carry on me. Tiego was patient with any question I had, even ones that I'm sure we're redundant for him, nut he made it seem fresh and still fun. Would highly recommend Sterling and Tiego specifically to anyone interested in a new or used vehicle. Tell him Eva sent you ;) Not enough stars available to click.

Julia Hrynkiewicz

Wow, such a pleasant experience getting my car serviced here! I had to have a diagnostic and have my tailgate switch fixed. Raven was a dream to work with to get this set up and easy to communicate with. The car was serviced and good to go within great time. I’ll always get my car serviced here moving forward!

FF Frank

I had a wonderful experience with Peter. He s a perfect sales guy never push you to buy. I ll definitely recommend my friends to him in future. Car is what it is. But Peter did better than the car!!! Thanks Peter. I appreciate.

Tracey Robinson

Sterling Honda exceeds my expectations again. I enjoyed working with Manoj And I would recommend him to anyone look for a new car! Thanks Manoj and The Sterling team!

Nathan Scott

Such a fantastic and seamless process to purchase the vehicle we wanted and needed. Thanks Allan, you were an amazing help for us.

Rahul Reddy

I am very disappointed with the service department. They have recommended me a bunch of services they thought was appropriate which costed me 1600 dollars and I didn’t question them. They changed my air filters too and my AC stopped working and I realised it the day after I got my car home and I am sure it was working fine earlier. When I called them back to inform the condition, they want to run a diagnostic which would cost me 135 bucks with the wasting of my time to drive back and forth and losing on my pay from work. Great Job Sterling Honda!!

Chris Wiggins

Great experience purchasing our CR-V. Tom was terrific, he provided us with multiple vehicle options which helped us with our decision. We know we made the right decision purchasing from Sterling Honda. At no time did we feel pressured and in fact we felt supported and well informed when we made our final decision.

Suhang Zhou

Very professional team, the whole shopping process was smooth and relaxing. They are not pushy at all but yet provides very warm and detail oriented service. Highly recommended!

Dan Sanders

Awesome experience. Brian always covers all the bases. Great personality with lots of great stories about Honda customers and his love for making their dreams a reality.

Darrell Mason

Amazing experience, start to finish. Quick and easy, so happy I chose Sterling Honda. Thanks again, Tiago!!

O.G Harris-Eze

Terrible service. Went in over a month ago with specific inquiries in regards to a car purchased at a dealership in Milton and was told one thing by a representative. Came in recently with the same inquiry based on what was told to me by the last representative and the new representative is looking at me like I have two heads. No consistency within the staff. Employees will just tell u something to make u happy and so that you will leave. Won't be using this Honda at all in the future.

Alana Baic

Sterling Honda was amazing! Our salesman John was incredible and very responsive to emails, phone calls and texts. The financial team and anyone else we came into contact with were very professional and helpful as well. A very happy Honda customer:)

Samantha gooch

Recently bought a new (new to me) Honda Civic from Sterling Honda. On arrival I was not sure what I could afford but quickly fell in love with a 2018 model. Steve worked out the payments for me and I walked out that same day having bought the civic I wanted. Steve was unavailable the day I picked up my Honda but he made sure to send his congrats to me via another sales associate and he also called me a couple days later to check in. I love my new car and would recommend Steve and the rest of Sterling Honda to anyone looking for a car. Thanks!

maurizio antonelli

Just purchased my 2018 Honda Civic. The sales rep Tiago was incredibly professional knowledgeable and polite about the product for a smooth and easy transaction. Thank you PS Sterling Honda has a great selection.

Mike LaBroski

Have been getting a oil change here on the regular. Then they forgot to put the clips on the oil change cover and it hangs and sometimes hits the road. When asked the shop to fix it and make it right, they try to charge me $120, even though it was their fault. When asked about the issue the person at reception says, it’s ok, my car is old. It’s a 2018 Honda CR-V. Why does that matter.

harsh koradia

Great work making lots of money but poor customer service. They just make money and handle big clients. Their parts department don’t even match the price its on their own website. Ridiculous high price differences when it comes to their own parts on their store.

Daniel Abrahamsson

First time here. Booked online using the app. Every thing was noted and looked after. Notifications were useful and informative. Cool that you can pay online. Staff were all friendly and inviting. Probably one of the most seamless experiences Ive had at a dealership shop in 20 years... And this is during a pandemic. Keep up the great work.

Reden Ladrido

Got my Civic SI few days ago. if you are looking for a car Steve Dorman is the man!! He made my first time buying a car a wonderful experience !! Highly recommend

Renardo Goffe

Just want thank Allan for raising the bar on customer service and for being very patient with us.We would also like to thank the staff of sterling Honda for an awesome experience. We just want to say thank you for everything!

NurseDiv -

TLDR; Sterling Honda is amazing, seamless, efficient and friendly. I started my purchase while I was living/working in Nunavut and had to purchase a new vehicle upon my arrival back to Ontario. This was the first time I've purchased a vehicle and was already very stressed with the amount of options and information I had to take in. To do it all remotely was a bigger challenge. My dad previously had a civic and had nothing but great things to say about his car while he had it. Sterling Honda was extremely accommodating and diligent while working around my schedule in another timezone. I had the pleasure of working with Steve who hooked me up with a Demo 2020 white Civic LX. Everything was completed within 2 weeks, I picked up the car yesterday upon my arrival. I even got the cutest little treat basket. The car is lovely, coming home to a new car, no headache and wonderful customer service was EVERYTHING I could have asked for and more. I told my friends that I got a new car and they're more excited for me to join the Honda gang! Thank you to everyone that helped me out yesterday from the minute I walked in through the door. Incredible! I will be recommending Sterling Honda for anyone looking for a Honda product :) Cheers!!

Jennifer Blackett

Amber and Nick were nothing short of amazing. There was none of the typical pressure tactics and it was honestly just so refreshing and such a wonderful experience! They made my car buying experience so easy!

Diego Ordonez

Excellent service and attention, very polite and helpful employees. I had a positive experience buying a new car.

Lucas Siscate Bohrer

We could not be happier with our car! Amber and Honda's staff surpassed our expectations throughout the whole process of buying our first car. We decided on a used Honda car, and she was extremely patient, which was essential for a non-native speaker like me. Plus, she was always available and very responsive. Honda provided excellent assistance throughout the whole process. I have always known about the quality of their cars, but honestly, I was not looking for a specific making. Now, I can say that hands down Honda's cars are top quality, and I love it. Don't waste your time with these (many) average dealers. Go straight to Sterling Honda and talk to Amber Willett, and I am sure you won't regret it!

Dani Leitis

My husband and I have been shopping for cars at Sterling Honda for 16 years combined. Steve Dorman has always delivered excellent service. He always works with our budgets takes the time to figure out the best option for us-new or used, demos etc. We are a two car family so we just turned in one of our civics for our 6th purchase from Steve - a 2021 CRV to accommodate our new family of 4. I was flexible on colour so when we found out the grey we ordered was delayed in shipping from the factory (as many things are these days) we switched to a white one they had in stock with no issues

Svetlana Curcic

I LOVED everything about buying a car at Sterling Honda! Monoj Dutt, the seller was absolutely professional and friendly with us. Our buying went so smoothly and stressless, unlikely the other Honda representative in Hamilton. So much patience, knowledge, the way he's treated us, I would recommend him and them to as many people I can reach

Liana Henkel

I had a really good service experience today. There are lots of great staff at Sterling; however, I wanted to specifically shout out to Fernando for his help and support today. Thank you!

Banafsheh Rafe

We just had an excellent experience buying our first new car in Canada from this location. Adam Di Francesco was amazingly knowledgeable and helped us find our dream car, considering our tight budget. He explained all our options thoroughly and patiently. We also traded our previous car for a good deal there. We are so happy and definitely recommend their services. Everything went well, fast, and smoothly. Ask for Adam and you will be in good hands.

Alicia Jury

Sterling Honda is now my first choice for buying, selling, or trading a vehicle. I feel like I was truly looked after. Steve Dorman went above and beyond my expectations to help find the perfect car that fit my budget and style! Being flexibile with respect to my schedule and providing top notch assistance throughout the process of buying a used car, Steve ensured that I was well-informed and satisfied with the whole experience. I very highly recommend Steve and Sterling Honda to anyone searching for a new or used ride. Thank you!

Paige W

Whoever is running this place is doing a great job. Had my Honda in for an oil change and recall, got a shuttle home and back. Such smooth and friendly service!!! ..not sure if everyone gets this or if it's a recall thing but there's a carwash attached to service so I got a free car wash too!

John Chassie-Rideout

I had a great experience dealing with Tiago and everyone at Sterling Honda, when purchasing my new vehicle. He was vary helpful and polite

Jackie Otway

Tom was great. He helped me get all the paperwork in order, assisted in a great payment option, and had the car cleaned with new plates on it in only a couple of days! Fast, courteous and pleasant. I highly recommend Tom and Sterling Honda!

Sasha Soraine

This is our second time working with Reg and the team at Sterling Honda (first was for our Civic in 2019, and now for a 2021 H-RV). The service was amazingly friendly both times (even with the Covid limitations). Reg was incredibly helpful in getting the car we wanted in our budget! He made sure to get to know us and our lifestyle to help figure out how the car fit our goals. I thoroughly recommend working with him if you get a chance!

Karyn Black

Allan was my sales person and he was fantastic! Knowledgeable, thoughtful, and truly accommodating. When the dealership experienced delays with my vehicle's delivery, Allan kept me well informed and did everything he could to compensate me for the delay.

Ado

One star is for parts department! I asked him if it’s possible to buy an aux cord from the dealership for my 2008 Civic and he didn’t know what aux was? After I explained it to him, he laughed back and told me he didn’t understand what I was saying? After he finally understood, he said it’s not possible for this vehicle??? This guy works at Honda dealership???? Really??? What’s there to say or understand about 3 letters AUX? Look at the photo. I bought it elsewhere and mr. parts guy….it’s been installed in my vehicle.

Jackie Porter

Horrible service, or should I say zero service. After waiting around for 2.5 hours and not having my pilots winter tires changed or my breaks checked out, Honda left me stranded at the mall and I had to take a cab to pick up my vehicle. They make up so many excuses as to why they can't get their shuttle guy to pick me up. They didn't even ask him to because he was hanging out at the shop walking around doing nothing when I got there. ???? This isn't the first time this location gave me a hard time with simple things they're suppose to give as customer care. I would give ZERO stars if I could. Ruined my whole day. Absolute Bull$%@t!

Tan Tien Tran

I got a Honda Civic 2017 at Sterling Honda yesterday, feeling satisfaction with their services. Tom who is New/used car representative is very patient and nice.

Bryan Rockefeller

Bought my Ridgeline from Allan and the experience was outstanding! I will buy from him over and over again! Love the truck too.

Lyn Chrysler

Sterling Honda has been my dealership for 32 years. They provide excellent service and support my decision whenever it’s time for me to select a new vehicle. They have answers to your questions and provide supportive information to help when decisions are required. They take very good care of me and their product is first rate!

Sara Woods

Overall a good place and excellent product BUT was also willing to sell snow tires to a senior who only drives his car locally… of course the sales pitch was safety first but in my opinion completely unnecessary.

Jennifer Mullen

I am extremely happy with my experience with Sterling Honda, specifically with Steve. He went out of his way to provide me with all the requested details, and was very up front and honest during the whole process. I love my new car and am comforted by the extended warranty that was provided at no extra cost. Would definitely recommend this dealership for anyone looking for a great Honda!

Michael Long

Tiago was extremely helpful throughout the entire process. Buying a car here was quick and easy.

Jennifer Ashley

I came in to get a new key&chip for my Honda CRV. The dealership notified me that the key they cut would not fit the car and asked if I changed the locks in my car. This didn’t make sense because I wouldn’t of been able to use the original valet key to drive my car to the dealership if I had changed any locks… I was then asked to choose an option of replacing all my locks for a hefty fee since the key they cut did not work…I refused and returned to the dealership to try to figure out this problem. I returned and asked them to check it again because this “problem” sounded too absurd to me. And when I returned to the dealership, I confirmed the VIN number they used and matched it to my car registry and asked them to look further into it. Basically, it was assumed that it was MY problem that the key they cut did not work. After asking them to check AGAIN (which frankly, I do not think they double checked it after the initial cut), it turns out that they put in the incorrect VIN number... This was a waste of my time as they did not problem solve the issue further other than assuming that I changed the original locks and expected me to pay more to fix the problem that was never there to begin with. I do not know much about cars but I believe that it is common sense to double check issues if you receive a final result that wasn’t expected to begin with. This was a disappointing experience and I cannot help but feel distrust in the dealership.

Danish Amin

My experience at Sterling Honda was incredible. Tiago is an amazing person. He showed me the car that I was interested in. Provided me the entire history of the car and much more without even asking for the extra details. He went above and beyond to make sure I had a great experience and the right car. I’ve purchased cars before but this was BEYOND 5+ stars experience. Ask for him (Tiago) when you visit Sterling Honda! Thank you for going the extra mile!

Osman Unalan

I am editing my review because things got improved there and I should appreciate great care and friendliness of Kyle at Customer Service who is actually the reason to change my view about Sterling. Hope to see the improved attitude and professionalism in the next visits. Here is my original review with a 1 star: “Such a mess and unprofessional work I have never seen in any Honda. While my comprehensive warranty covers everything they say “it doesn’t”. They left repair dirt and grease in my vehicle. Very unprofessional customer service. And they repaired my audio system but left front box cover open. Such a mess. UPDATE: A representative called me minutes after this review and looked into the problems I faced. Will update here after seeing the improvements in their services we customers deserve. Sept. 1, 2021 Thanks Google!!”

Pranavan

My parents went in to buy a new car and the staff were very pleasant and helpful in the buying process. Tiago and Shannon helped facilitate the pickup of our car earlier than expected and it was a joy to see the look on my parents faces when they drove their new Honda. They love it. Thank you.

Lisa Doan

I brought my car to Sterling Honda for a repair through insurance and had Kyle as a service rep. My insurance company attempted to steer me to another dealership, but I still chose Sterling as I've had great service from them before. There was a few complications from the Insurance company but Kyle always kept me informed about the status of my car which really helped since the Insurance company was impossible to reach. Thank you Kyle for making a stressful situation less stressful!

Chris Clarke

All the staff were super helpful and friendly, Amber is awesome!

Its Wavy

Tom cielecki was my car guy and he was super friendly, super informative and helpful. Answered all the questions I had and helped me even after hours. I'm definitely gonna be a long term customer. It was a great experience!

Niamh Doherty

The team at Sterling Honda were great. They made us very comfortable with the decision that we made. A particular mention for Tom Cielecki who worked with us through the process. He was honest and explained all of the various different options to us. We didn't didn't feel pressured at all. We will be back in a few years for our next car!

Alie Romano

During a time that is the most difficult to get a car due to Covid, I felt taken care of through entire process at Sterling Honda. Peter was great, answered all my question and kept me up to date. Overall it was a great experience and I highly recommend them if you’re in need of a car.

David Baker

As a first time car purchaser, I was in very good hands with Allan Tongana. It took me quite a few months to find the right car for me, but the salespeople at Sterling Honda were patient and understanding. I would definitely recommend them to others who are looking to do their first purchase.

Tyler Gadd

I have purchased lease guard pro and no one seems to even know what this is. This is a step-up program from their regular lease guard. I have had to call multiple Honda dealerships just to get processed and no one seems to be able to help. Finnally at Sterling, Amanda was able to process my windo chip, but as I arrive for service, I am told that they don't know what I am talking about. My car now has to stay their all day when they had to call a third party in to fill the cracks. Seems like the real hole is in their systems. Anyone reading this don't buy Honda's garbage packages, they won't help you. EDIT: As a customer service rep of sorts myself, I would never sell a package that the rest of the staff know nothing about. The 1 star was for a selling a package that nobody knows about. And Amanda was the only one who helped, but after a long phone convo with her I thought the issue was resolved only to find out I had to have another long convo with the service desk upon drop off. I will change my rating to 3 stars as I am a huge Honda fan. There is no make like it, but I will never buy an extended package again.

Ryan Pascua

Awesome people to deal with! Thank you Peter Stevens!

kenton elwood

I had the salesman John Corbett as my intro to the Honda world as I was actually looking to buy a Toyota. John took the time to walk me through all the features, discussed in detail maintenance concerns I had in regards to the CVT transmission and was very personable and warm to my wife who also had many questions John answered with dignity and warmth. I would 100 percent recommend Sterling Toyota but as well John Corbett to anybody looking to buy a car. I’m glad to say I’m very happy with my Civic and I feel very comfortable going back to John if any issues arise or God willing , if my wife has more questions for John. Thank you again John !!

Nicole

Sterling Honda is the best car dealership I have ever experienced with. Everyone is beyond friendly and ready to help. A special thank you to Amber, who got me into my new CRV so easily and quickly. If you’re thinking of getting a new car definitely go see Amber!

tatjana papkov

Sterling Honda gets 5 stars. Really good feeling knowing you are dealing with knowledgeable and helpful people. Steve Dorman is your man to look for of you are purchasing new or used car.

Jordan Scholes

My sales rep was Steve and he was awesome. Easy going, easy to talk to and very informative. Made my transition from my old car to new car real easy. I would have no problem speaking with him again when buying a new car.

Kayley Waselynchuk

Going into the show room I wasn’t exactly sure what I wanted. Peter was amazing and helped me choose the right car for me!

Frank B

Tiago is the best car sales person I have ever dealt with! Went above and beyond for this purchase. I recommend you ask for him

Quazi Ibrahim

Hi, I am very happy with the entire process of buying my new CR-V from Sterling Honda. Amanda was very patient with my numerous queries. She and Nick were very efficient in finding me an excellent car. MANY THANKS!!

Rob White

Loving my Honda Civic from Sterling Honda. The whole team there was super welcoming and very helpful. I appreciated the attention to details and the willingness to accommodate. Shout out to Allan for putting the details together and just being a great guy! Thanks again Team Sterling!

George Yazji

I really liked their customer service, great people and a great place to get your next car. Award for best sales person?? It's gotta be Tiago for sure. Thank you for helping me choose my car????

Leo Dea Larriko

Lee Chun here. I came in to Sterling Honda with no appointment but was tended to immediately with friendly, and great service. From the reception counter, I was paired with my salesperson Peter Stevens, and I am very glad that I was. With a concise list of wants, he helped me quickly find exactly what I was looking for. After, every person from Nick Pryszlak in financing, to Frida who called me the next day to say that my financing had been approved, was excellent. Every step of the way, I felt I was treated with great care until the day I was able to pick up my new to me, used 2016 Honda CRV EX. Without doubt, with every servicing, and upgrade from here, I’m sure that that service quality will continue. What a great experience. I highly recommend Sterling Honda, but especially Peter Stevens. I will definitely be back if another Honda is in my future.

Jordan Bonomo

Even in a pandemic this was a fantastic experience for me start to finish. Sylvia made sure that I felt safe and comfortable throughout the entire process, on top of being very personable and professional. I’ve always been a Honda guy and I am so happy with my brand new 2020 Civic! Thanks again to everyone involved in making me feel like a valued customer at Sterling Honda!

Mike Krywiak

Bought a used truck from Tiago at Sterling Honda and I got to say it was a perfect experience. Truck was perfect and new looking when we went to pick it up. Tiago and his manager Nick were the perfect salesmen, not pushy but on point helpful. I am confident in my 5 star rating. Thank you guys ????

zhenghao zu

Got my first car here yesterday. Everything is amazing, I didn't expect they give me some chocolate as welcome gifts. Excellent Service, highly recommended.

DELFINA FRAGOSO ARRUDA

Thank you to Sterling Honda Upper James Hamilton!! I’m in love with my brand new Metallic Red Honda CRV. My sales rep Allan was super helpful and aided in my search for a brand new 2020 in red. He helped me to score on some added accessories too! I asked tons of questions and he patiently and kindly answered them during and after his work hours. He was very prompt in helping me and always willing to assist me in any way possible. Shannon in the finance department was also very kind, helpful and eager to assist me in anyway. Overall I had a great experience with the Sterling Honda team!

Roman Bochnak

Tom Cielecki at Sterling Honda is great to work with. He completed our deal quickly and efficiently and we were out the door in no time. Our vehicle was ready when promised. We were so impressed that we recommended him to our daughter who purchased her new vehicle the same day! It wasn’t in stock but he arranged to have it delivered within a few days. We will definitely recommend him to friends and family. Thanks Tom!!! Roman and Halyna

Jeanine Harrison

Great customer service! Brian was great. Love my new car ????

Stephanie Gallo

Tiago was fantastic and honest throughout the whole experience! I am super happy with my purchase! Thanks again!

alison kolonics

Best Honda dealership out there I have been dealing here for many years and the service is outstanding! I would refer anyone here everyone is friendly and they are all so helpful.

Padman Jayaratne

Excellent service. Very convenient. Doesn't try to push the sale. Look after loyal customers.

Jaimie Olan Lee

We just bought a car, and the service here was absolutely amazing. Tiago took great care of us, provided us with an amazing ride. He has excellent knowledge of the vehicles on site and much more! He is great and respectable salesmen, very personable and genuinely cares about your well-being while purchasing your new ride. 100% recommend him. Thanks!!!

Stefanie Achkewich

I always feel good about my car purchase and service at Sterling Honda. Thanks especially to Brian Pelletier who very patiently answers my million emails and questions. Looking forward to driving my new ride!

Bev Carson

I am a loyal Honda owner. I have dealt with may dealerships. But I have to say Allan at Sterling Honda on Upper James in Hamilton was outstanding. He took the time and his professionalism was next to none. It was a pleasure doing business with him. He has gone above and beyond. I will definitely be a returning customer. Thank you Allan for a great experience.

Debbie Carter

I just purchased my first SUV through Sterling Honda. The salesperson I dealt with was Amber and I can’t say enough about my experience. Amber was very friendly, engaging and the constant professional. My experience from test drive to purchase was top notch. I would highly recommend Amber if your looking to purchase a vehicle at Sterling Honda. Thanks again Amber!!

Daisy Bharaj

They are very good specially Manoj Dutt and John We have 3rd car ???? with them overall everyone is nice

natasha york

I cannot give Allan at sterling enough praises. This was my first vehicle and I was pretty nervous, a little stressed and most definitely anxious. He was so easy to work with, from point A to point B he was there every step of the way. Sending me vehicle info, coming in on his day off, working with my budget. Thank you to Allan for helping me find my vehicle. 10/10 would recommend Allan to anyone, especially if it is your first time purchasing one.

Susan Ruscinski

I’m very happy with my new Honda. Salesman Brian Pelletier was extremely informative and helpful; that was why I went back to Sterling Honda to buy my car.

Stephen Smith

Everyone in my family has purchased their car from Sterling and it's because Brian has been a pleasure to work with every time. Takes the time to understand what you're looking for and makes sure you're well informed before you make your final decision.

Liz Liptrot

3rd car our family has bought from Sterling! Steve was awesome! He quickly put together choices within my budget and I drove away within 2 days with my new CRV. Steve was professional, honest and overall a great guy to deal with.

Sophia T

Great customer service experience. Tiago was very helpful and knowledgeable which made the process of buying a new car really easy.

Laurie G

Just had a wonderful experience with Sterling! Very welcoming and friendly staff. Highly recommend Reg for your car buying experience. He’s very knowledgeable and makes the whole process go so smoothly. Thank you Reg for everything, we will see you again! Laurie and Nick

shaunice dorsey

Allan from Sterling Honda is by far the most genuine and trustworthy sales agent I have ever met. (Coming from someone who worked in the car dealership industry for 5 years) Due to my previous work backround, I was skeptical at first buying from a sales agent I did not know personally but Allan is just a straight up good human & a genuine sales rep. You'll know exactly what im talking about when you meet him. He treats you with upmost respect regardless of how low or high your budget is. Knowledgeable. Great communication. Flexible. Genuine. Just ask for Allan, trust me! :)

Max Karimi

Over the past several years we have purchased three cars from Honda Sterling. The environment of Honda Sterling is a very safe, trusting and comfortable one and you do not feel like anyone is there to sell you anything, but to help you with a right decision. Brian Pelletier who has sold all of these three cars to us is such a wonderful human being and has become a trusted friend to us and all of his other customers. We cannot be happier with the services we continue to receive from Honda Sterling and Brian.

Oswald Jayatunge

I’ve been dealing with Sterling Honda for 12+ years now, and have purchased my third Civic just a month ago. My experience with the staff and their service is great; especially, Steve Dorman at the Used Car Department. He is pretty awesome! Not only he helped me buying 02 cars in the past, but also, recently went out of the way to help fix something in the car that I bought 2 years ago, for free. I look forward to working with him again in the future.

karen Murfin

Sterling Honda was a great experience ???? Tiago listened to me answered all of my questions with patience and kindness very approachable gentlemen found my dream crv right on time Tiago went above and beyond showed me all the functions until I understood how to use them all properly and safely ! Great service ???? If your looking for a new or used Honda Tiago is who you want to talk to just tell him Karen Murfin sent you Thank you Sterling Honda for having such an amazing car salesmen!!

Sean Malone

I dealt with Steve Dorman. What can I say that people don’t already know. I wasn’t really in the market for a car because specific needs. Needed to be an SI, needed a 4 door and most important, a standard. Sterling was lucky to get the 22 Civic Si and Steve didn’t hesitate to reach out. We booked a time and 3 days later I drove away in my car. He was punctual, prompt and professional as always. Amazing experience and I urge you to get connected with Steve for your next Honda purchase !! You won’t be disappointed

Dominic Davella

My experience with Tiago was excellent and very helpful and polite. This is my second car I have bought at Honda and I am very pleased. I would recommend Honda and Tiago’s service to anyone that asks me about Honda

Steven Spencer

Just bought another vehicle from Sterling Honda and picked it up yesterday. It's always a pleasure to deal with Steve there, and I've been buying vehicles from him for 20 years now. Always a great experience!

Paul L

Just purchased a honda fit today. Tom Cielecki was our salesperson and he was friendly and helpful with the sales process. He also provided good service with preparation of the vehicle. Happy so far with the car, and we would recommend Tom at Sterling Honda.

Pauline Brown

Tom was very friendly and went out of his way to make us feel comfortable. Shabbir was super nice and explained the warranty in detail. Second car we have purchased at Sterling Honda and would highly recommend it to anyone looking for a good car, great service without the pressure to buy

Mark Warelis

Stephen and the Team at Sterling Honda we’re great! I would definitely recommend Sterling Honda to anyone looking for a used Honda vehicle.

Tiff Davies

This is the best experience I’ve had with buying a car. Tom is an amazing guy and will get the job done no matter how complicated. I’m so happy with my purchase and will be coming back for the next car whenever that may be. Thank you to Tom and Nick for making me such a happy customer. ☺️

H S

Really friendly staff, definitely made up for a bad experience I had at another Honda dealership in the Hamilton area. Will for sure be recommending Sterling Honda to friends and family! We especially liked Tiago's honest no pressure selling style. Made my parents feel comfortable!

m mmccurley

We have purchased several cars over the years, Sterling Honda made the buying experience a pleasure. I would receive this dealer to anyone looking for a great car. I can say enough about our sales associate, Steve Dorman a true professional

Raman Sran

‘’Loved the experience’’ I just purchased Honda Accord 2021 sport Model and couldn’t be more Happier.Our sales person MONOJ went above and beyond with great service and knowledge of the car we had in mind.He was Honest,Fair and very helpful every step of the way.I would recommend him to anyone purchasing a car.

Al Barrett

Brian Pelletier, our sales representative is a gentleman and was very thorough in the information that we needed in the leasing of our new HRV. I would highly recommend anyone to meet with Brian if they are considering to purchase or lease a Honda vehicle. His honesty and sense of humour is greatly appreciated!!

Jenn Swallow

We dealt with Amanda for the purchase of our 2017 Honda Pilot and she was amazing, the customer service we received from everyone during the sale process from start to finish smooth and flawless. We were never left with an uneasy feeling or like we were being forced into the purchase. We will definitely return to Sterling next time we need a new vehicle!

Haroon Sohail

Had an excellent experience buying my vehicle from Allan at Sterling Honda. He was proactive in meeting my urgent need for a vehicle; & willing to go above and beyond to ensure timely certification and closing of sale. Straight forward and transparent. Would 100% buy from him again and recommend. Sterling Honda has been good to us; we enjoy doing business with your team!

Milcah Rodriguez

Tiago Alves was extremely patient. Answered all my parents' questions (and there were a lot) when we were looking for a car that was far from the most expensive on the lot. Highly recommend him and Sterling Honda! Their prices are some of the most affordable amongst car dealerships, combined with great quality.

Kathy Husnjak

A great car buying experience thanks to our salesperson Tiago! He was very knowledgeable, helpful and professional. I would highly recommend anyone that is in the market to buy a car to visit Sterling Honda, and ask for Tiago!

Diane Skinner

I have just purchased a used 2017 CRV at Sterling Honda. It was an excellent experience from start to finish. The sales representative, Peter Stevens, made the process understandable and enjoyable. He answered my many questions, kept me informed of the status of the car as it was being serviced, and he was well prepared with paperwork each time we met. He went to great lengths to accommodate my concerns regarding Covid, conducting some of the process outdoors and regularly sanitizing keys, door handles etc. Mr. Stevens is a credit to the dealership! For highly personalized and expert service, I would recommend Sterling Honda.

Strang

SYLVIA BELTRAME WAS LOVELY TO WORK WITH. VERY EFFICIENT, PROFESSIONALAND SUPER DOWN TO EARTH. HIGHLY RECOMMEND DEALING WITH SYLVIA.

Andrea Wilde

I just got my third new vehicle through Sterling honda and could not be happier! John Corbett was fantastic. He answered all of my questions right away and I was driving my new CRV in no time flat. I'd highly recommend!!

Dan Russell

Amanda was great and everything was well taken care of and smooth throughout the process of purchasing a new Civic. The staff are helpful, and the facility is what you'd expect and hope for from a place where you intend to buy a new car.

Stephanie Seagrove

We couldn’t be more pleased with our experience with Sterling Honda Upper James . Monoj was amazing. He went above and beyond and we felt he was sincere in wanting to assist us and getting us the best deal. We would highly recommend this dealership and especially Monoj . Thank you .

Sabeen Khalid

Great experience with Brad and Nick! They answered all my questions, walked me through the whole process, are very organized and pay a lot of attention to detail! Will definitely use their expert service for our next car too! Thank you Sterling Honda!

Tenneele brown

I can say enough about Tiago. Professional, charismatic, and dedicated. He gets the job done ! I know very little about cars. He took the time to answer all my questions and provided me with the information I needed to help alleviate my anxiety in making such a big decision of financing a new car. He walked me through everything step by step. Choosing my car, financing, warranty, insurance. Even going as far as putting my old license plates on my new car. He walked me through the features of my car and how to operate them. What a man! So, if you want to win. You got to look for him. And that him is "Tiago". You can find him with the rest of the winning team at Sterling Honda.

Peter Nguyen

Recently bought a used 2018 CRV Touring for myself and sales rep Steve was a pleasure to work with. He was absolutely patience with my mother and I, which made my first time buying a car a wonderful experience. Did not feel rushed one bit! Thanks Steve!

Kelly Jelicic

I recently purchased a used Honda Civic from Steve at Sterling Honda. On my first visit (of 3), we were greeted by Steve. He was super helpful and not pushy at all. He was very knowledgeable and didn’t hesitate to answer any questions we had. Even more, he went out of his way to get to know us and make a connection. Sterling Honda had a great selection of used cars, which is what had me coming back again (as well as the customer service). I ended up making a purchase and it was the best experience I have had while car shopping. Thank you to Steve and everyone else at Sterling Honda!

Ryan Sanders

Sterling Honda has been excellent. I’ve now leased my second vehicle with them and won’t hesitate to do the same for my next one. Always friendly, helpful, and knowledgeable about finding the right fit for your budget and your preferences. Brian, in particular, has been incredibly helpful.

Shaolin Cachia'Costa

I recently went to Sterling Honda because they had a Honda Civic hatchback that I had been looking for. Tom was the salesman that worked with me and he was great. It was my first time buying a car and he was very friendly and answered all my questions. He made the process very smooth and stress free. If you’re looking to buy a Honda, I would recommend going to Sterling Honda. Tom and the whole team are awesome!

jake Martin

Purchased a 2022 civic from sterling. Brian was the sales associate able to assist me and made everything so easy and simple!!

Kenedi Clarysse

Reg helped me purchase my very first brand new car, and made the experience the best he possibly could for me. I shopped around at other dealers, and ultimately came back to Reg because of how comfortable, and not pressured he made me feel. I’ve ended up with the best car I’ve ever owned, and I’m loving every minute with it. Thanks Reg!

Khadro Abdulle

My family just bought a car! I would definitely recommend coming here if you plan on purchasing a car. Ask for Tom, he provided us with exceptional customer service. He was really helpful, and took the time to communicate everything with us. Overall we had a wonderful experience, thank you Tom!!!

Alphonce Phiri

Tiago helped to make the decision to buy from this dealership very easy. We were looking for a truck and they had just what we were looking for. Tiago responded to all the questions we had and was patient with us. Highly recommend Honda Sterling and Tiago!!

Brittney Dennis

I was overwhelmed with the help and friendliness of the staff at Sterling Honda! My family has dealt with them for years and Monoj was so kind to help me purchase my first car. He goes above and beyond to ensure you are happy with the purchase and extremely friendly! I cannot thank you Monoj Dutt, Mike Hoover, and the rest of the staff at Sterling Honda enough!

Jessica Barry

I couldn’t be happier with the service I received at Sterling Honda . Tom was extremely helpful and answered all of my questions and I left there feeling extremely happy . Peter was amazing too !! Very happy with my purchase and would definitely recommend to family and friends .

Dean Boustead

I can not review this dealership with a high enough review. I am writing this review about a month after purchasing my new Honda Civic. I have had no issues with the car so far, and I really enjoy the ride. I feel like I found the car I specifically wanted, and Sterling Honda was there to make the process comfortable. Not only are they keeping Covid-19 safe, and have a lot of great measures in play, but they are willing to go above and beyond. As far as the specific dealing of purchasing a vehicle goes, there were a lot of options for me, and the financing options are quite flexible, even for a younger first time purchaser such as myself. I was quite nervous through this process, and I would like to personally thank Steve Dorman for being so kind and patient. Steve understood where I stand in life, and what I was looking for and was very willing to work with me to get the car, and the deal that was right for me. I never once felt like Steve, or Sterling Honda in general was being dishonest with me or trying to trick me into a purchase. They put their customers first. Thank you Steve Dorman, and thank you Sterling Honda. 5 Stars no questions.

Sany Sim

team and sales at sterling upper james, the love and respect they're showed me once i walk into those doors is fabulous.....check them out iv purchased vehicle in the past and still got it and purchased other one recently they do a great job making sure there customers are taking care of and satisfied

Alim

First the positive - Kyle was nice and stayed late to help. The good service ends there. Saw numerous advisors chatting with each other instead of helping customers. An advisor told the guy beside me that the new Honda tires and rims he bought from them actually had Canadian Tire wheel locks on them so he had to go there for service. Took ~1 hr for my "appointment" to be checked in. Then my 15 min service recall took 2 days and left me without a car at the last minute. When I got my car they hadn't washed it, installed the winter tires incorrectly and hadn't performed the factory data reset as promised. They also didn't give me my inspection sheet until prompted. They also didn't look into why my dash resets itself despite the car being under warranty and my request to do so. When I asked to speak to the manager they declined. Guess $500 for an oil change and a brake job and a lifelonger Honda owner doesn't deserve speaking to a manager. If you are interested in good service look elsewhere there's no attention to detail here.

Paula Ribout

When I had to take my car in for a brake inspection last Friday, I read some reviews and chose to take it to Sterling Honda. Right from the start I received friendly and efficient customer service from Amanda, Raven and Ray the shuttle driver. I believe it was Fernando who went over the cost of repairs with me and when I decided to let the old girl go, he kindly escorted me over to Used Car Sales and that's where we meet Tiago. This young man, was friendly, kind and very knowledgeable about his inventory. Did I mention he also has a great sense of humour and it seems like that's a common trait amongst this staff! We looked at a car, it was just what I wanted and they offered a trade in on my car and gave me a loaner. Then he set me up with Shabbir in Finance. Shabbir patiently took all my details and explained the financing and warranty packages. I signed on the dotted line and by Wednesday I was in my new car. What made this experience so great was the friendliness, humour and of course the outstanding customer service. I'll be recommending Sterling Honda to my friends and family.

Kevin Boukhers

My experience with Tom at Sterling Honda was delightful. He was very helpful when searching through their used vehicle inventory and was always whiling to listen to and answer my questions. When it came to the finalization of our deal, he made sure to thoroughly explain everything included in our deal and did what he could to serve my needs. I now have a beautiful vehicle, just what I wanted. Go see Tom, he was great to work with from start to end!

Nitesh Saini

I had a very bad and unsatisfying experience at Sterling Honda and DO NOT RECOMMEND this dealership to anyone. The salesman Brad was very rude to us and showed disinterest unless we gave him a $500 deposit to start the process. He did not show the car properly and was of no help. After the process was started, I called him several (7-8 ) times to know the progress but he picked my call just once and never called me back. He was not professional and although he has an obligation towards everyone to treat them respectfully who walks into the dealership and should not be biased. The financial manager Alexander Clafton was the same as Brad. He mailed me regarding some issue in which he wrote to call him or reply on the mail. To understand the issue better I also called him many times. Despite calling him several times he never picked the call or called back. I send him an email in which I wrote that I have been calling you please call back and give my number as well. But he never called just wrote me a mail which was almost the same as the first mail. He acted as the busiest man in Canada and did not give any consideration to the needs of the prospective clients.

Sky Landers

Sterling Honda and Amber (sales associate) have been great when we purchased our new Honda. Amber went extra miles to fulfil our purchase needs. I have bought a few cars from her so far and I will see her for my next purchase in the near future. She's very honest and makes sure you are very satisfied with the vehicle selection you make. She does not rush you so you can think thoroughly before you finalize the purchase. I will strongly recommend Sterling Honda and their experienced employees.

Jada

Allan was an amazing car salesman!! He even peaked my mother’s interest into purchasing a Honda CR-V, Allan was very patient, kind & respectful throughout the whole process of purchasing my Civic. Thank you so much Allan for the amazing first time buying experience!

Dhoha Hegazi

I bought my first car from Sterling Honda and they exceeded my expectations of customer service. Peter Stevens was wonderful to work with and made the entire process incredibly easy and comfortable for us. He answered all our questions efficiently and honestly and took his time to attend to our concerns. Thanks for the great experience, Peter. Would absolutely recommend going forward.

L Tay

I had a great experience here buying a car from Allan! He was so friendly and helpful and made the process very easy.

Michael Marks

Just wanted to say thanks to the great team at Sterling Honda on the purchase of New used Honda CR-V. Special thanks to a great salesman and gentleman Peter Stevens, who was perfect to work with. We love our new ride and would recommend Sterling to anybody looking for a stress free purchase experience ! Thanks again.

Jacek Krukowski

Great customer service, friendly great attitude. like I've known them for a while, The one thing was i didn't like the smell of dogs in the vehicle, The previous owner had dog's,wish they had it smelling like new car. besides that, great friendly people. I would buy another vehicle fron Sterling Honda.

vaughn eden

Very personable and professional staff. My family has purchased 3 cars in recent years and dealt with Sylvia or Brian P and they usually go above and beyond with the car buying experience. Also Shannon was also very helpful with financial options.

Liam Smith

Ryan was great. Very nice and Extremely thorough when we picked up the car.

Tobi Scott

Tiago was very friendly and very helpful. He went above and beyond to make the transition go smoothly. Thank you!

Dane Hathaway

Very pleased with the service at Sterling Honda. Salesperson Amber went above and beyond to meet all my needs in a timely manner. I will definitely recommend her to anyone looking for a car. Thanks again!