Reviews of Queenston Chevrolet Buick GMC (Car Concessionaire)

Muhammad khan

Customers services too bad

Harsimran Singh

I had a good experience with gmc at rymal BJ was excellent he helped me a lot and everyone was polite, calm and ready to help you

meer ok

Nice clean place. Good sales guy

Ted T

Friendly staff..not pushy.

Jamal Kanaan

Very professional team

Navin

The car I bought off of them was a 5 year old trade in. They took well care of it: new breaks, tires and a few other things. However, it would've been great if they were a bit flexible for their customers and did not rush them once the sale was completed. For example, they close at 8:00, but I still asked if I could pick up my car at 8:00 on the dot or 8:05 since I am coming from Downtown Toronto after work. They refused. However, I then stated I will arrive at 2:00 or 3:00 on Saturday (they close at 5). No response back until Saturday morning when they texted me telling me they wanted me to come in at 12:30 instead. Well mannered car, but poor customer service.

Luis Ortiz

All I wanted to do was set an appointment over the phone to have them check my sister's vehicle. They could NOT schedule a simple appointment over the phone! I was more than willing to dropp off the car have them fix the issue and pay for their services! I guess that was difficult.

Connor Alvarez

Quick oil change. One of the smaller GM dealers, but so far the experience has been superb to Leggat.

Glen Verrier

Staff are friendly. Work is done well! I only wish that you were given a heads up for the other regular maintenance. Such as inspections, Tire Rotations and so on. Don't like dropping my car off for a free oil change and then a half hour into my oil change I find out that I have to wait 2 more hours for routine service recommended by Chevrolet that will cost $100.00. I know every dealer is the same. I realize it effects my warranty. Now just give me a pamphlet or a heads up when I make the appointment that this is going to happen. We go over Make/Model, Odometer and the rest of it. Just a heads up. 5 stars with a heads up.

Sumesh Nair

Made us wait 3-4 days to give an update on the rework! Plus you guys do not process Tricare warranty is what's told!

Dundas Director

Am extremely happy with my dealings with them until my car went in with a dead battery and came out with a new battery at a cost of $330 thats THREE HUNDRED THIRTY DOLLARS FOR A BATTERY. One of the charges was 109 for a cpc whatever that is.

Corrie Brideau

This is my second car through Queenston Chevrolet. The staff are so friendly and accommodating. They do whatever they can to help put you in the vehicle you want. If they don't have it on they're lot, they search till you get the vehicle you want. Great experience, will definitely make any future buys with Queenston Chevrolet. Highly recommend them!

Robin Fish

I love the service here; they really seem to be “on the ball”. Back in 2016, I wanted to buy a Chevy Volt; they were the only dealership in the area at the time that knew what I wanted and did not try to convince me to get something else. The overall sales experience here was great, did not feel pressured. They were also the few in the area that even had EV’s on premise at the time. They seem to listen to you as back when I bought my car, not many dealerships seem to understand or care about EV’s, here they did not try to persuade me otherwise. Since I bought my car, I have brought it in for service and no issues whatsoever, they are good with communication as well. They took the time to explain my options at each visited so I can make an informed choice, told me honestly what service I needed and what is optional. If you are getting service, it is best to just wait but the waiting area has plenty of seats, there is a coffee machine available and periodicals to keep you occupied. Keep in mind that without shuttle service there is not much to do but sit there, it is a busy area.

outdoorguy007

Great service

Zach Hornby

Just had the best vehicle purchase experience with Milo Lattanzi, Billy Zych and Christie Heffernan. We had been dealing with Milo looking for a new truck for a while but with stock low due to COVID we weren't sure if we would get ourselves into one within our time frame. Milo called me a couple weeks ago knowing that we had been waiting and looking for a new Colorado and informed me that he had a truck available and it happened to be the exact one we wanted! We went in to check it out and Billy Zych facilitated the deal for us. I can't say enough about how well we were treated by all the employees at Queenston Chev upon arrival. The whole purchasing and financing process was smooth, friendly and transparent and we will most certainly be purchasing here again in the future. Thanks again to all!

Lianne Martell

Express oil change took 20 mins...just enough time to have a coffee!

Ada Arevalo

Good and quick service

Cruzer 250e

Nice facility. Helpful peeps in service, they actually try to save you $$. Pushy sales though.

Eva Hollt

I use Express Line to change tires to winter one. It was fast ,efficient with smile. Thanks

Heather Morgan

Had to make an appointment for a Saturday to get some work done. The service staff were fast, friendly and efficient. Great job!

Kal

This dealship didn't have any manual transmission trucks at the time, but the salesperson took the time to find out which dealership had what I sought.

Brian Martinson

By far the best service and experience I've ever had working with a dealership. Had the pleasure of working with Mark Petz and it certainly will not be the last time. Would recommend Mark to anyone.

Lynsey Breitwieser

I gave Greg and the staff at Queenston on the Mountain 5 stars all around because of the kind, efficient, knowledgeable service I received. I contacted the dealership with a limited monthly budget and little personal knowledge of vehicle types, makes or specifications. Greg helped me choose a vehicle which thus far has proven to be perfect for me, and he was able to accommodate my colour request and budget - my two biggest concerns. Front shop service was impeccable and I was always treated with a smile. Thank you so much for my new Cruze Greg and Queenston staff!

Paul M

Great service

Herbert Lovebug

I went in looked at trucks stood around for 40mins. I wasn't even approached or greeted. This must be the new sales tactic.

Sami Hossin

Thank you very much. Today was a good job and wonderful understanding

E Martin Mazza

Thank you Marty Muis and Mark Petz for making the purchase of our new Trailblazer so easy! Your response time and information on the vehicle was invaluable! Our family loves the vehicle! Overall it was a great customer experience! Thank you.

Gerardo Soler

I have been here a few times, and every time the attention is phenomenal, the staff is extremely corteus and always make sure that you leave satisfied. Service perform in a professional and timely manner. I personally recommend it.

Julie Avelar

I have had the best experience buying and repairing my vehicle(s) from Queenston. Billy made the whole purchase process pain free and exciting for my daughter and I. Even with a small programming glitch on my new vehicle, getting it dealt with was a breeze. Shannon my service advisor was amazing to deal with. She scheduled me in quickly at my convenience, and arranged a rental under my warranty just so that I wasn't stuck waiting all day. Thankfully it was a quick resolution and I was on my way, having the rental for less than 2 hours. Very happy I have the people at Queenston to take my vehicle to.

Kelvin Edwards

Came in recently to have my new snow tires installed and a wheel alignment done on my pick up truck. As usual l received EXCELLENT SERVICE from all involved including my service adviser BJ and the service Manager Mike asking about prior repairs that were done. My family had been dealing with Queenston Motors for so long we feel like Family. My parents even still have their Chevy Astro from 1996 and still going strong.

Haley Sandford

If i could have given zero stars i would have. Wanted to buy the spark lt2 in december. Asked if there were any deals... My sales person said no. I told him i would be interested in the lower model for something like 1% financing he said no. So i was going to pay and wait for the new lt2. Went home and went online, to find the lower model is 0% financing plus free snow tires. I confronted my sales person, being a young eager women he saw me coming fron a mile away and took advantage. Not impressed with how he tried to gouge me for more money, but i really wanted this car and i was still getting a deal so i bought it Now my car is 8 months old with less than 5 thousand km and is stopping in the middle of the road after reversing. The shop says nothing is wrong. Clearly something is wrong. I asked if i could get another opinion and take it to a real shop and the supervisor mike got really angry. He said if i felt that way "we were going to have problems." Must be nice to be able to with drawl free services mike! Ive been in customer service for my whole working career. Never have i treated anyone like they do here. Avoid this place! Take your daughters, sisters and mothers some where else!!

Steve B

A few years ago I switched my service needs from Johnbear Upper James to Queenston, let’s just say, issues with disrespectful service advisors at Johnbear. Initially I was pleased with Queenston staff. For the past 3 years I have taken both my 2014 Silverado and my wife’s 2015 Equinox there for routine maintenance. Fast, friendly, job done right, but expensive which is expected. No problem. As of late, I have been less than impressed with their operations. This August I brought my Silverado in for intermittent electrical issues, trusting they’d have professional technicians and the superior diagnostic tools to solve this problem, which I now know is very common in these Silverados. Later the next day my wife gets a call saying that it’s ready for pick up. They’ve been told numerous times that the Silverado is mine and Equinox is hers, switch the numbers! Minor problem but very annoying. The problem is neither of us were kept informed or received a call for the go ahead for any work. They also went ahead and decided to change my cabin air filter without asking, and then left the pile of leaves that fell out on my passenger side floor mat. I leave the dealership after spending around $500. Wouldn’t release keys until paid. No questions were answered because I picked up from sales after hours. I understand that the nice lady was just doing her job and wasn’t part of the service team. However I thought, if it’s fixed then it’s worth it. Peace of mind that I won’t be stuck somewhere with a truck that has no power to anything. The following week, the same electrical problems persist. Now I get frustrated that I just wasted money for their techs to do nothing. So I pull my dash apart and find the ground that they “cleaned and tightened”. Looks to be in ok condition. No sign of problem with g218 that should absolutely be a recall. I still have power loss issues, no start, service stabilitrac, service theft deterrent, myriad of BCM codes, etc. After some research on forums and tsb I try another ground. Fixed my problem myself for free. While underneath, I noticed my tie rod end hadn’t been greased (probably ever) as far as I know, there are just the 2 fittings on the front end. Wouldn’t take more than 2 minutes to grease these. If this is an additional service, maybe they should try selling me on that instead of their regular non sense. This was my last straw with Queenston. Planned neglect to get you back in spending your money sooner rather than later. This volume driven, get you in, take your money and get you out mentality is what I’d expect from a shady quick lube. I am truly disappointed in Queenston.

Trish Andrea

Went in to test drive a vehicle and they didn't have any in stock. Took my number for when one is available but went to another Chevy that was able to help.

Nick Fraser

Went for an oil change and tire rotation on my truck I just bought didn't have any problems. Never been to a dealer but they we're very helpful and friendly glad that this was the first dealership I've been too

Jennifer Radway

My vehicle was hesitating, ready to leave me at the roadside. I called Teresa and she said bring it in! Same day service; one of the problems was even covered under warranty....SAVINGS!!! I appreciate Queenston Chev . Thankyou, Jenn R

Dr M Jamieson

This is a top notch dealership. Everyone is friendly, knowledgeable and efficient. They fixed an issue with my car in less than 24 hrs that another dealer was unable to resolve after 4 visits. Specifically, BJ in service deserves a 10 star rating. Wish I bought my vehicle here.

Chris Leightell

Mark Petz is a refreshing change in the historically painful process of getting a new vehicle. The vehicle purchase process is one of the last industries that has not adapted to the digital age nor embraced the new reality and changes in the demands and flexibility in the customer buying process. Mark is a true professional and industry expert and he recognizes this issue . Mark cuts right through the historical nonsense and secrecy in the process and leads with an open and transparent methodology sharing real costs and options . I've been buying and financing vehicles for over 30 years and for the first time I walked away feeling like I had all the facts and we had agreed on a fare deal that both sides were happy with. Go see Mark if you are looking for a new and refreshing vehicle buying experience that is centred around you, the customer.

Shannon Frigault

Best place for service they are awesome...

David Carley

A shout out to the service department for following up and persisting with GM on a warranty item. It was a joy to see the zero balance invoice after a complex problem was solved. It's not what happens to a vehicle its how they handle it when it happens and Queenston gets a 5 star from me on how this was handled.

Sean Vedell

I brought my 2009 Pontiac G5 in for what I thought was a power steering issue. Turns out I needed a ton of work done on the car. Lots of little things that added up to a car that wasn't safe to drive but wasn't really revealing that fact while driving it. My service rep, Teresa Levey was extremely helpful in providing all the information I needed about the repairs and then the time I wanted to decide what I was going to do. I don't mean hours, I mean she backed off for a day or so while I considered my options. Once I decided that I didn't want to proceed with the repairs as it was time to move on to a more reliable vehicle she did everything she could to make the transition easy for me regardless of the fact that I wasn't planning on buying a vehicle from Queenston. She kept the car on-site with no pressure to remove it while I bought a new one. She offered to call a wrecker to come haul the vehicle away and then apply whatever money that generated to my outstanding bill and then she found a person who wanted to buy the car and saw that I got enough to take care of the money I owed Queenston. Again, this was all offered with a smile and great communication every step of the way even though I wasn't going to be doing business with Queenston for repairs or a new vehicle. In an age where customer retention is a fading art Teresa did everything she could to ensure that if I ever want to do business with GM again I will head to Queenston without hesitation. She's also guaranteed that I will give Queenston a glowing recommendation should anyone ask about where to go with, or for, a GM product. I can't say enough good things about the help I got from Teresa and Queenston Chev during my last visit. Top marks for everyone!

Dennis Morosin

The service coordinator had everything taken care of from when I dropped off my vehicle to when I picked it up. The rental agency had a vehicle reserved for me by the dealership, they had me on my way in no time! Efficient and knowledgeable mechanics had my vehicle back to me within a short period of time.

Julia Alexeeva

Just changed my winter tires at this place. Worst time management skills. Zero respect to the customer's time Zero understanding of what "appointment" means. When you schedule an appointment, they actually plan in advance to keep your car in the waiting line for an hour. Changing tires takes 15 min. I spent there almost an hour and a half and missed my next appointment with speech therapist that cost me $85. Needless to say nobody said they are sorry to keep me waiting.

Ben Fedirko

Good service

Bert

As usual the staff is welcoming, friendly and professional . Vehicle is repaired , took a bit longer than expected but that's OK there's free coffee .

Jani Kabani

Great and Fast service.

Colleen Schlegel

Great staff always helpful

Juwels Vaughan

Garage guys and gals are always awsome there ..whether just getting quick oil change or full mechanics they good people ..specially when they take min to start amazing engine Beaumont in request. AWSOME! !!!

Ashley Kelly

Great staff. Very friendly and knowledgeable. Very nice facility with a huge selection of vehicles. Try out their service department, you won't be disappointed.

Alexandra Birnie

I drive here from Port Dover because of how great the staff are and the excellent/professional service.

John Baptist

Our family has just purchased our 7th car. From our time with Chris to the hand off of the car was very smooth. There were no hidden fees and the car was delivered on time. Queenston is our one stop shop for not only purchases but only serVice. Very professional and any problem we have had it is a one time fix. Looking for a great dealership and a worry free service call on Queenston on the Mountain and ask for Chris

Harry Singh

I wish there is zero star, do yourself a favor and avoid this them.

Edward Woods

Excellent service

mer cedes

Thanks for making it right !????

Chris

Great repairs. Poor selection of trucks

Ross McKay

Very satisfied with Shannon, Bob (shuttle driver) and service tech. All maintenance items were done to my satisfaction, including a sparkling clean vehicle.

Raj Pancholi

Very helpful and polite service advisors! BJ Bevan, very knowledgeable and professional. This guy really cares about your car unlike most auto techs and advisors I've seen. Serviced my car in a timely fashion and kept me informed throughout the procedure. This is my go-to service center for my GMC car from now on! Definitely recommended!

steve kolar

Good friendly service. I'll be back

Josh Smith

I was able to take a quick look around the showroom while my kids enjoyed some complimentary hot chocolate, before they were finished their drinks my cars service was complete. Great Experience.

Ben Scott

Fast friendly service every time!

Krystle Carmichael

Great service, will be going back to your location only.

Derek Gamble

Iam the proud owner of a new 2017 chev traverse or so I thought. So after almost a year of deciding on new or used vehicle my mind was clear on one thing, Traverse. We have test driven new and old but which way to go? The 0% financing seemed like a good idea but Im really starting to wonder. I found one of the few 2017 left with only 60 km on it.. or was it. After getting the vehicle I noticed a vibrations in the steering wheel and that the brake rotors were groved already on the back tires of all places. Seems kind of odd. The engine is also making a funny noise when at idle. On the upside the salesman was nice. But be careful with what you buy. It was a 58,000 mistake for me!

Adam Sajgo

Great customer service experience!!

mei kow

My husband and I was at GMC a little after 2pm today. We spoke to the gentleman at Customer Services in the Parts Department. He was more than helpful and went out of his way to give us an address to find what we were looking for and answered all our questions. Thank you!

G G

Absolutely the best purchase experience that I will never forget. It’s been 5 years and I can say I never have been disappointed. Everything from financing to service. Mark Petz is like no other. Very happy he took of me and my family/ business vehicle needs. Thanks Mark!!

Gavin Chapman

Kristina was incredibly helpful and insanely informative. I highly recommend this establishment!

Keith Russell

I would have loved to give this dealership a 5 star review but in this instance I cannot. Let me explain why. I purchased my current truck from Queenston approx. 3 years ago and the experience at the time was excellent. Fast forward to last week, (June 2018), I drove over to the dealership to inquire about possibly trading in my current truck and leasing a new one. I spoke with the sales person and explained in very clear, concise detail, the options I was looking for, price I could afford, and time-lime of my purchase. After having my vehicle appraised for trade-in value I was told the only vehicle they (Queenston) could get for me was $48,000 less my trade-in. I again explained that was a bit over my price range and was seeking even a base model as long as it was a crew cab. After a bit of "computer looking around" by the sales person I was told that was my only option. That's it! I then asked the sales person, "do you have anything comparable on the lot to the truck you are describing", I was told no, nothing. But, if I wanted to do the deal to call him. Really? Your not even going to show me anything? Once I arrived home, I was able to find a comparable truck at another local dealer (John Bear) for $15,000 less, all it took was 1 Google search. I then thought it was odd that I was offered a "deal" but was never shown even 1 single vehicle, nothing! How is someone suppose to spend $48,000 without even seeing a vehicle, let alone test driving it. There was never any mention of options, colour, availability, ordering, building, etc. I than decided to contact Don, the New Vehicle Sales Manager to explain what had happened and that I thought it was pretty silly, hoping he would make it right. I didn't even get a "Sorry". Just a long winded email about a truck they could probably order in for me but I would have to do it within 2 weeks. What truck, what options, what price?????? Details needed! Only after having to follow up about how crazy the hole situation was did I get any options at all or any insight into their ability to order trucks in. Why? Why couldn't this have been explained to me while I was their and wanting to purchase? Why wasn't this information presented to be from the beginning. As a RETURNING CUSTOMER with intent to buy I was expecting to have all my options laid out for me. Obviously Queenston is not concerned with customer service or making a sale. I would and cannot recommend purchasing from this dealer.

Jinx LaRue

Tino and Don were both amazing!!!! I worked in the auto industry for years and without them even knowing, they treated us with respect from the beginning. It is hard to use the words care sales person and genuine in the same sentence but in regards to our experience with these gentlemen it applies! I highly recommend Tino at Queenston Chev, tell him #thetattooedsalesgirl sent ya ????

Peter Kwakernaak

Great service

Zoltan Somogyi

I was just browsing and didn't feel any pressure to buy. Nice people cause they let me just browse and didn't crowd me

A B R

Dave Blewitt who manages the Parts Dept is an amazing guy to deal with! he always answers the phone and has all the information you could ever need. Even if he can't help you with the part your looking he can direct you on where to search. Queenston is fortunate to have Dave in their parts department!

Darcy Sergius

Outstanding customer service! It was a great pleasure dealing with this company in my recent purchase of 2 new GM vehicle. I highly recommend them! Their Senior Sales Associate Bill is a great guy to stop in and say hello to!!

Baboo Harwinder

Great Service Staff BJ is the best great service and prices are what is expected . However the sales staff need retraining but overall stay in the service dept and all will be well

Jordan

Great service for my new work truck, they always prioritize customer needs and get you in and out in an efficient manner.

Laura Curley

Best service

Nelson Deaguiar

Amazing service..... Shannon was very helpful very satisfied

Hope Macintyre

I throughly enjoyed it .The people were so thoughtful and they made my wait so worth while, thanks

George Perzul

I have owned Chevy all my life my new ones have been 2010 2012 2015 Queenston Chevrolet on Centennial the best service ever

Don Sisas

Didn't feel too welcome. Ended up buying a fully loaded vehicle elsewhere.

Robert Hawn

Clean friendly dealership with lots of selection.

Justin B

Great dealership, excellence service and professionalism. I was in a few days ago to have service completed on my pickup and I was thoroughly impressed with the handling of my concerns and shannon my service rep went over everything to make sure my list was complete and even had my truck washed. Always happy to stop by and never had any complaints with the service department or dealership. *Updated* I recently had my pickup detailed here at queenston for the first time and wow what an amazing job! It was full of dog hair, spilt coffee, grime ect. And with no time to clean it after having a newborn the dealership did an AMAZING job. I feel like it is cleaner than a new truck and very impressed with the level of detail and cleanliness. I would highly recommend this dealership to anyone

Frank Grant

Always courteous ,friendly and they do great job

justin voortman

A plastic bushing on my windshield wiper transmission rod broke. 15 dollar part. I was quoted $1100 to change out the entire wiper system - motor and all. I am exceptionally glad the internet exists. I'm glad I can google parts costs and other mechanics. I paid as much for the diagnostic from queenston chev as the repair cost at a different mechanic.

CompuSat Tech

Friendly service...clean

Kevin P

excellent customer service, reliable, complimentary wash was a bonus.

marshall macgillivray

Excellent sales experience. First service visit was very underwelming.

David Venator

Great customer service and nice building but they up sell huge especially in service. Customers beware on that. I go just for oil change and they tell me this mile long list of things I need asap. I go to my friends business and he looks over car free of charge by the way. And calls bs on 90 percent of it. Tells me the real issues and shows me. Then gives me his quote and it is thousands of dollars less than this business. I go and tell them what I want which is only oil change and they come at me with some outrageous quote for stuff oh by way brakes and discs shouldn't cost you 800 dollars just saying.

Udara Siriwardena

This dealership has now wasted my time on two occasions regarding their diamondkote package which I paid more than $2000 for. They don't do the rustproofing or the exterior coating and are ripping customers off. Now that I've already paid they won't refund my money or offer the money in a credit. Worst experience with a dealership I've ever experienced and both their service managers Mike and Gary have no clue how to conduct business. If you are planning on buying a vehicle from them you should just look somewhere else cause this dealership has a bunch of scam artists.

Robert Bagliolid

Great service, thanks Mike and Teresa for looking after my Buick !!!

Krystal Tse

I only go here for recalls. This place has terrible customer service and have no idea what they are doing.

John Mesurier

Took my 2017 GMC Canyon for warranty service on the transmission. Shannon the service advisor was very professional , and the mechanic did what a GMC bulletin and the issue was resolved under warranty .Thank you.

Bob Stirling

Excellent service, used the quick lube today ,

Tiffany Douglas

We entered this dealership with two very loud and excited young girls. We were greeted with smiles and treats to occupy the children. I was extremely happy with the service we were given. The people we dealt with were friendly and well informed. I would recommend this dealership to everyone!

Chris Temple

Always easy to get quick turnaround and competitive prices. Free shuttle is great.

D Knight

I am new to the area and was looking for a new suv. Stopped into the closest dealer. What a shock. No hand sanitizer station. No social distancing as one older gentleman was walking around shaking hands. People in and out of vehicles with no wipe down. They did have plexiglass at reception, but no one there to ask any questions. After 20 minutes of walking around and just laughing to myself I left. Hope the next dealership I visit is better

ROb BOurgeois

Go for oil change which work was fine took about a hour. Then my car sits their 30 min ask what up says he waiting on paper work ask if we could get done because I had to be back to work. Instead ignored goes does other work. Then finally lady comes says she did not realize I was waiting and she just got paperwork now over 40 min to paper work on oil change made late for work. Time to move on to someone with proper customer service never again will go here.

henri zapora

As always, great service and very friendly and honest about what needs to be fixed or can wait a little longer.

Heather Wheatley

Go see Billy Z!

Martin W

The one and many reasons I keep going back is service writer b j thanks for taking good care of me again

Steve Hyde

Five stars, Great service. Don, Tino and the rest of the staff go above and beyond, very knowledgeable, professional and accommodating especially during these challenging covid times. Would highly recommend this dealer ship when shopping for a vehicle and your service needs.

Terry

It's been years since I've bought a new vehicle as I am very hands on and skeptical about dealers... But took my vehicle in for it's 1st Oil change and maybe I got lucky, but was in and out quickly... The lady running the desk was nice and even made an effort to find me and ask if I wanted a wash... And no I didn't I've never taken my vehicles through car washes, chemicals are to harsh in my opinion... Conns - The mechanic was quick but I would like to have seen a seat cover and a floor sheet to protect my interior from grease or dirt.... Terry

Roman Bochnak

Extremely fast and reliable service - was in an out within 30 minutes! The service staff was very professional and courteous. Will definitely return again!

Charlene Boudreau

After waiting for over 3 hours someone finally came out and told me that the part for my vehicle was not there and would take at least another hour to come from their warehouse and suggested I go home and wait. The shuttle driver Bob was apologetic and was really sympathetic.....the only bright spot in the day.

Wendy Burgess

The staff are in the service are very friendly. They offer you coffee or a hot beverage while you wait. Nice touch. The courtesy drop off and pick up is convenient as well. You don't have to worry about arranging transportation. The driver was pleasant. The only reason I call it a Spa Day for the Trax is because I am a recent widow ans my husband took care of all of this for me. Car maintenance is new to me but the experience was pleasant.

Robert McDonald

Purchased my car from Tino in 2019 he was wonderful. Also whenever I drop my Vehicle for maintenance it’s done in a timely manner and with friendly service.

Kerry M

Thank you for the fast, easy and no hassle help with the purchase of our new Terrain Denali! From the moment we called, we had an appointment set up, chose the car, did the paperwork and picked up with zero issues or hassle. Everyone worked as a team and made it the easiest vehicle purchase we have ever had. Thanks

M J

This company is the worst one they will give anyone a car lease and then take extra payments out of your bank account. They talk to you rude, they will hang up the phone in your ear if you confront them about the issue. Mark was my sales man. He would never return calls. He also made me wait days for paper work to buy my car out and then had it ready the day a payment came out and it’s now been 2 months later and no one will take my call I haven’t heard nothing about my money. This place is disgusting for costumers service and loyalty.

John

Visited for an oil change. Fast friendly service.

Eddy Chong

Looking for a new vehicle

Willilam Belancic

Excellent service staff

Sachith Thelge

Please don't waste your time going to this dealership. Extremely unprofessional sales reps. I drove an hour to get to this dealership look at a truck and couldn't finalize the deal because they had an issue appraising my car. Because of this I couldn't make a decision to buy or not, because it depends on how much they would give for my car. This was caused due to their failure to appraise my car. They said they will call in the next morning to let me know, but they never called and decided to sell to another person. I called the sales rep 10 times in the morning trying to get an answer but he never picked up.... later I called the sales department just to hear that the guy sold the truck I was looking at to someone else after telling me he will call in the morning to give me a quote. Terrible service don't waste your time here. Sales reps do not care about the customers they only care about their bonuses here! Please read other reviews as I see that other people experience the same poor service from the sale reps. Sales rep I was dealing with was Billy Zych.

Steve Davis

The service advisor and the technician we're very helpful and courteous got to the bottom of my problem and the vehicle was fixed to my liking it was a very good experience.

JKelly @storetek.ca

Went into service department with no appointment, spoke to an advisor and they brought it in with 15 minutes. Great service!

Don Long

Lots of cars and trucks on hand....nice

Sam Weston

Brought a 2012 Chevy Cruze in for an oil change, have NEVER had an oil leak from this vehicle until right after getting the vehicle back. The oil level was exceptionally high after getting the vehicle back from the dealership and after leaking on my, what was then a completely oil spot free driveway, for two weeks the oil level was STILL too high, which means it was overfilled. The oil pan now needs replacing, a part that should last the lifetime of the vehicle, and the service manager refuses to accept that they over filled my oil because "its all digital!" . Do not bring a vehicle to this service center as they can't even do an oil change properly.

Lara Seguin

Pleasant staff.

Logan Huffman

Staff was friendly and very helpful. Thank you!

Carolyn Wray

I called in on Monday as my wipers weren't working. They got me in quickly and completed the service quickly. I got my vehicle back looking shiny and clean. Felt brand new again.

Pam Gillis

Awesome staff answer questions quickly. Will buy any new car or suv here.

G BRM

I was charged a hundred dollars over the quote to cut a new key. Obviously the service writer was padding her commission cheque. My last time there.

Thomas Lee

I love my Chevy Cruze. My experience with Queenston has been the best that I have ever had at any car dealership and I have been buying cars for over 40 years! My salesman, Mark, and my service rep, Teresa, are fantastic. Visit them. You won't be disappointed!

Danny Smith

Loved it Billy knows his stuff

roger dodger

Received a service bulletin in the mail from GM. Stating my 2.0 turbo motor is prone to have a solenoid fail. About a month later the engine light came on and I lost power with a notification that power had been reduced . A sign that the solenoid could need replacing. The engine light cleared it self the next day. I brought it into Queenston to ensure everything was good and dealt with BJ Beaven. He was excellent. Polite and friendly. He worked with a service tech to scan the previous code and find the issue. I was in and out in about 20 mins with an answer and solution. BJ even showed me the information that GM provides on the codes so there was nice transparacy there on how things could go in the future and how they would diagnose. My 3rd time there to Queenston. No issues thus far having bought the car there.

J Vidojevic

Very poor customer service! I usually don't bother reviewing but since I'm here waiting for an hour I had nothing better to do. Had a recall on my GMC. They advised they would shuttle me back home while doing the repair. Said repair would take about 2 hours. I have been waiting for an hour and yet no shuttle here yet ???? When asked the lady Teresa is very rude. ***adding on to my previous review. As you can see I was told to email customer service just so they can say sorry for the inconvenience. What a waiste of time!

Jake Ripco

I’ve been a customer here for the last five years and I will not be returning. Not only is their service painfully slow, I would also question some of their business practises in regards to ethics. I had asked upon dropping off my vehicle if it was possible for a headlight bulb to be changed during my service call. When I was billed they ended up charging me $108 for the installation. Even though I acknowledge it is partly my fault for not inquiring further, some transparency and integrity for a long time customer would have been appreciated.

David Sweet

From the first inquiry call to the test drive and final negotiations we were treated kindly and professionally. The Sales Associate, Chris Hopf was kind and assured we had all the correct information for our decision. My wife and I have no hesitation in recommending Queenston On The Mountain to our friends and family. Thank you!

Dan Linington

Excellent service especially when dealing with Shannon

Sandra Mattina

Excellent timely service with true professionalists.

Bob Steele

Very family like, knowledgeable and quick service.

Grant Pacey

Great job as always

Mark Weaver

People are always willing to help you get what you need.

Brian Bohaychuk

Great customer service all around. Ken, Dave and Tom in parts are both knowledgeable and a pleasure to deal with. They have always been able to satisfy all my part order requests even the difficult ones. As for service: I recently had my 2019 Corvette in for service which was difficult for me as I don’t know who to trust with my pride and joy, but based on my positive parts department experiences I booked an appointment. On appointment day I was greeted by a service advisor, Teresa, she put me at ease instantly. She impressed me with her extensive automotive knowledge, it made me feel better about leaving my baby. A few hours later all my service needs where complete and I felt that all involved took care of my car as though it was their own. I purchased my first sports car in 1977 from Queenston Chev and was equally impressed. It is comforting to know that after 44 years nothing has changed. Brian

Alistair Beattie

Horrible place. They love you when you are buying something. They ignore and lie to you when you need help. I call for help and suggestions and end up having my car repossesed with all of MY belongings inside that I can no longer have. It took them two weeks to tell me that. I had to keep calling asking how to get my things. When I asked why it took so long to tell me, I was told because they have other things to do. Then they lie and say the payment they took will be sent couriour to me.NOTHING!!! Call for anotherfew days. Finally get a hold of the wonderful leasing manager, wrong postal code!. Now I wait again, but I think he is just lying to me again. HORRIBLE WAY TO TREAT ANYONE!!!!

Dan Balych

I just purchased another vehicle from them., this time a SUV 19 Acadia Denali I had major surgery and needed my new car to do a follow up exam at the hospital as my wife’s MB sedan was too low and cramped to comfortably return in with a new hip The ride home was more pain that I have ever experienced before in my life in her car It was easier to get into and way more comfortable and smooth riding in the Acadia. They found me the colors I requested and delivered it to me 250 away from Ancaster in in a week so we could use it for the hospital visit We did all the paper work over the phone They treat you like you should be treated, honestly and with respect I give them. 10 out of 10 Thanks Don Nopper and Chris the salesman

Holger Kallsen

Saw an ad for "no appointment, drive up oil change" and since I was in the area and was getting very close to needing one I stopped in to see if it was really true. It is! Used to go to the old facility on Queenston Road and would book an appointment and sometimes be waiting for up to three hours for a simple oil change. Up to now all my oil changes were free so obviously I went there for this and was going to go to Jiffy Lube after the freebies ran out because I hate waiting for an unreasonable amount of time. While waiting I browsed the new car showroom and was approached by a salesman who recognized me from the old facility. Nice! A couple of the service ladies also recognized me from down the hill. Anyway, less than fifteen minutes later the service lady came out to show me my air filters and they most certainly needed replacement so I okayed that. Another ten minutes and I was ready to cash out and go home. Reasonable price, quick service, very friendly staff and they even vacuumed out the car! I'll certainly go back for future service needs.

Emanuel Carreiro

My experience with Queenston Chev has been nothing but AMAZING!! The staff that works there are very friendly and easy to deal with. I feel that I’m at home when I go here. I’ll definitely recommend everyone to purchase their vehicle here as well as maintenance. Keep up the great work!!

Marc LeBlanc

Always great service!

Jonathan Toast

I purchased my 2015 Cadillac ATS from Queenston Chevrolet. The car has been great with 0 issues incountered to date. The staff was so kind and helpful I actually applied to work at Queenston Chevrolet a few months after I picked my car!

Nothing to do

Took my car in this morning to change my winter tires and take a look to see what is going on with some lights on my dash. I was expecting a 45-minute - 1 hour job. 1.5 hours tops. Nope. 4.5 hours! I sat in that damned waiting room for 4 and a half hours. No one told me how long it was going to be so, as I said, I was expecting it to take around an hour and had no idea what they were doing with my car as each hour rolled by. I had requested a shuttle but it took 1 hour for the guy to even show up and offer a ride (and at that point I thought there was no point in going home since my car could be done at any time now ... no way). In fact the shuttle only showed up 5 or 6 times in 4.5 hours I was there. So after 3.5 hours in I went out and talked to a guy at service who told me he would check 'right away' and to take a seat and give him ' a minute' and he would come and get me. Almost an hour went by! He walked in and out of the waiting room, and didn't say a thing to me. Things only got moving when I went out the second time (after 4.5 hours) - furious now - to demand what is going on with my car. The (different) service rep. found out, didn't charge me for the tires and gave me a price to fix what was wrong (ie. what was making the lights on the dash go on). So to be clear - during that whole time - no repairs, just to find out what was wrong. And then I was told it would be more than another hour to fix it. Another hour! No way! I voiced my frustration and got on a service shuttle immediately home. Bob, the service shuttle driver was very apologetic and sympathetic, a calming presence actually. I have had my tires changed and things checked out at different places and Chevy dealerships but this was insane! It has never been like this! Half my day completely wasted. Absolutely disgraceful! *****EDIT: Spoke to one of their representatives on the phone and voiced my complaints. He explained it really was an off-day and they try to identify these cases in order to improve their service. They gave me 2 complimentary service vouchers. He seemed very sincere. I certainly appreciate the effort they made to reach out to me, hear me out and and make up for the frustration day. I have to certainly give them points for that.

UPS Store8

Good Service

Slawomir Gierczak

Excellent service treats the customer excellent

Chef Mike

I was there with my bolt EV and needed to charge badly, this is the only GM dealer that blocks their charger for some reason going in and asking someone to move a vehicle is like pulling teeth not very good customer service in that respect

CostaneFTW1

Horrible sales rep. They were very friendly until I explained the amount I had in mind, they instantly didn't want to speak with me anymore, didn't try a counter offer, instead they began sarcastically remarking that I couldn't afford anything on their lot. Just because a young kid throws out a low number, doesn't mean that they are broke. It's called negotiations, you'd think in a sales position you'd know what that is. Instead they look at younger people as children and talk down to them. Oh well. Lots of other places to buy a truck from.

john dowling

***** 5 Stars! I have been driving for over 44 years. I have owned several chevrolet models. This by far was my best experience in purchasing a new chevrolet. Salesperson Chris Hopf is very professional and knowledgeable about the products and services he has to offer. I felt very comfortable, as Chris explained all the choices/options that General Motors offered me in my purchase of my car to fit my budget,. The whole experience was top rate. If you are looking for a new or used Chevrolet/Buick go and see Chris at Queenston on the mountain. He will do his very best to make you a happy customer! I am the proud owner of a 2014 Chevy Impala LTZ, I will be a future customer!

Greg Luciani

Certainly the best Chevrolet dealership in town. Best most helpful service people with honest explanations of service needed and what can be deferred. Standard GM prices.

Catherine Bill

My husband and I would not take our vehicles anywhere else. People are friendly work is excellent.

Angelo Mancuso

Express lube is great! In and out in no time and a free car wash to boot!

Carl Hewitt

Good job, quick and cleaned my car

Norman Herrera

Free coffee while you wait

Firas Radhi

Pact auto was happy with the service at Queenston checv.

Crystal Griffin

Nice place great selection

Bob White

Fantastic group of staff.

David Fowler

Mark Petz was great to deal with. He promptly answered all of my questions and even arranged delivery to my home over 109 kms away. Overall a great experience! Mark was a real pleasure to deal with

Danielle Parker

My son purchased a 2017 Chevy Equinox from myself and my husband. He took it in at 118,000km for an oil change and found that the water pump had broken. Not only did they replace it FOR FREE but they also found a cracked manifold. They also replaced that FOR FREE since it was still covered by warranty. Shannon was AMAZING and all of that work only took 1/2 of a day AND when he picked up the car they had also cleaned it inside AND out!!! Just WOW... I am soooo super happy with Queenston Chev Olds!!! Thank you truly!!!

Shawn Hofstee

I was able to call on the Friday before Christmas and get a booking to service my work truck on the Monday. I took it in for 745 with a list of service items not expecting it back until late afternoon. It was back within a couple of hours which was amazing considering my normal work day. The shuttle driver was very good and i did not have to wait very long to get home or picked up to come back to the service department. Overall I have been very impressed with the service on multiple occasions!

the rocker

Mark Petz provided exceptional service. He was extremely honest, forthright, prompt, and informational. He made my purchasing experience a very pleasurable one. I love the new vehicle, and highly recommend contacting Mark and Queenston Chevrolet for any purchasing plans. He is a true professional that demonstrates the utmost integrity! This is a first rate dealership!

Sam Voorberg

Excellent dealership for both sales and service. Recommend Brock Edwards on sales staff as he is both friendly and knowledgeable. Every interaction with service department has been positive, which is not something I have found at other dealerships over the years. I strongly recommend Queenston motors to anyone.

John Siena

The Sale staff (Chris) ( Don, manager) Great experience dealing with them. All promises meet and kept, truly customers satisfaction is there number one goal. Service Department ( Shannon, ) was awesome in arranging and getting all issues resolved Looking forward in dealing with any and all issues that may come up in the future.

Clint M

I was in and out in 10 minutes. Just had enough time to finish my complimentary coffee ! Good work Queenston.

Tammy Guthrie

Great place...friendly staff....customer comes first!

Christine Ferguson

Staff is great, friendly and very helpful..

Frank Madden

AWESOME SERVICE

Corey Pitre

Went back to Queenston in September for an urgent, unusual need on a Saturday. Teresa went ABOVE AND BEYOND to help ensure I was looked after. She diligently found a solution for me, but even if she would not have, I still would have left a totally satisfied customer with a 5-star rating.

Brad Well

People hear are always super friendly. Service station people are great ..

Raymond Damery

Awesome service

Trish Ryder

Excellent customer service! Quick and professional.

Trevor Sedore

Purchased a new 2500 from Billy. Service was great from him and all the others I dealt with throughout the process. Located me a truck in the color I required for the business. Very pleased with the vehicle and customer service I have received to date! Bonus gift of oil changes that I was not expecting. Will purchase next vehicle from them for sure

Todd Maclellan

Fast and friendly service without an appointment! Very convenient which is greatly appreciated.

C.J. Johnson

Express lane is fast and efficient! Staff are professional and friendly, looked after my needs!

Derick Brady

I walked in one day looking to buy a truck. All of the salesmen were busy with other clients so Don (Sales Manager) came out to lend a hand. He has been fantastic to deal with and bent over backwards to accommodate us. This was my 4th experience buying from a dealer and by far has been the best. I've since moved about 2 hours away but you've made a client for life. Great Customer Service goes a long way. Kudos Queenston!

Mike G

Excellent Dealer????????????????????????????????????????????????????????????????

Simon Lipscombe

Awful, Long wait total time spent for express service over an hour, watched 4 mechanics just joking around singing and generally playing around . I am guessing some one was working on car's but not them, If you want a Lube oil and filter go elsewhere that will get it done in a timely manner.

Victor Stewart

Excellent

Nabeel Nassar

If I can give them less less than zero stars I would they made me hate the GMC and all its product I have GMC Terrain 2015 and had less than 168000 Km on it , and they charge me in 5 months about $5500 in repairing(and when I asked another machines they were surprised for the price regarding the service provided "I have the details", and when I went to them last time a month ago they said they will charge me $ 3000 because there is some damage to the pistons , they don't even use the Loyalty Advantage Club point , all they want is to charge you more and more, I will never buy a GMC product again , I will contact the GMC headquarters to see if the GMC car so bad so it will cost in repair more than its price , I will never go there again

Sales Piil's Tire

Parts department staff are very helpful.

brian fish

They are the only place I take my car

Gary Pratt

The staff are some of the nicest people I've ever dealt with! They bend over backwards to please you. Very clean shop.

Shooter McGavin

Shannon in service is great! Super impressed with her customer focused attitude. It will however be the last Chevy I ever buy! Bought vehicle that’s a lemon and they won’t honour the full warranty... not over yet!

K P

Got my car serviced at their service centre. Got my car back with my spare tire and jack thrown in the trunk. The more annoying part is the battery and fuse box (which was what was being serviced) were nowhere near the spare tire compartment and the tire never needed to be taken out of its compartment in the first place. Way too expensive for how shoddy their work is

Bruce Paradisi

Fast efficient oil change and car wash.

Edward Nixon

A few days before I was trading my 03 GMC in on a 10 Tacoma something else fell off of it so I took it to Queenston who fixed the problem and gave me a whole list of other things wrong with the truck. I already knew of all that stuff, some of it legitimate warranty work that couldn’t be fixed by a northern Ontario GM dealership. Since I was unloading the thing, been putting up with these issues for years and didn’t want another GM I refused, much to their surprise. That’s the point of this rating is that they were honest and competent; a very rare trait. If I ever consider my 5th GM product it won’t be because I think they are a quality vehicle. The only reason I would buy one is because I feel Queenston is capable of dealing with the problems the vehicle will surely give me.

J Howell

Brought my truck in for a service, and had a great experience! My service advisor Shannon was fantastic! Great customer service, explained everything to me with such detail, and she was overall amazing to work with!

Tricia Colibaba

We were very impressed with the friendliness of the staff in the Service Department. We usually use another dealership that is both difficult to get into and very cold towards customers. We tried Queenston for the first time and were able to be seen the next day and staff went above and beyond!

Chelsea D

Earlier this week my boyfriend and I were picking up our car, though the service was excellent what wasn't excellent was the lady at the front desk, upon approaching her not only did it start to smell vile like someone just soiled themselves but the lady was extremely unprofessional. I asked where the washroom was, to try and get composure of the smell and all she did was point towards some doors near a lounge which left me to find it myself, coming back to the scene she was also trying to take more money from us when our paperwork said otherwise. We were confused and frustrated and we had questions she couldn't even answer for us, simple questions as to why we were paying more and she had no answer for us. My boyfriend and I looked at each other every time she moved she was passing gas and it was like she had no care in the world what she was doing, I was not sure if she was new or not but she has no idea how to do her job and professionalism isn't in her vocabulary. She did not make us feel inviting in any way shape or form and made us feel like this was a shady deal from the start when she wanted more money from us but no answer as to why. Everyone else was pleasant but the lady in her position should not be working a job that she clearly lacks training in. I asked her how long she has been with the company and she replied since 2018. I'm all for giving someone a chance but we personally dread ever calling or needing to come in and talk to her again.

Lisa Shepherd

I dealt with Brian Lamb, just let me say how fortunate Queenston Chevrolet on Rymal is to have him as an employee. He was very personable, knowledgeable, efficient, he went above and beyond to assist me in making the right choice of vehicle to meet my needs and stay within my budget. The customer service he presented was by far one of the most memorable. From the time Brian greeted us in the lot until he waved goodbye to us in our new Traverse. I would highly recommend Queenston on Rymal because of Brian and Queenston staff! Thank you

Gord Gaeler

In and out very fast oil change and car wash first service on new truck very satisfied

Justin

Very kind and caring staff who will try their best to inform you of everything you need to know. I did not purchase a vehicle from here, but if i was in a position to do so, i believe i would without a doubt. A special thank you to their receptionist, the excellent service team and the service manager here! keep up the great work, and thank you for being helpful.

Matthew Blanchard

Honestly sales team is goodly what they do but done care about the customer only cares about making there bonus!! Also service department doesn’t care about a cursory dealing with real issues they just blame it one a thing and everything except the real issue to avoid having to fix anything that is actually a warranty issue

ann-marie tancredi

Very friendly and efficient

Denise Cantwell

Excellent Service

Glen Sanderson

Great place to buy a vehicle was treated very well by salesman Tino Romano.. great guy easy to deal with no pressure. I would highly recommend.

Michael Anthony

I arrived at your Express.department Friday December 13 to witness a.young employee being publically humiliated.and fired by a manager. In front of other customers and.employees. The.employee was told he was not allowed to speak and was verbally attacked. His coworkers looked on fearfully and the young man was visibly embarrassed and shocked. Any company who fosters.such an environment of disrespect.and fear is not going to be a company i trust my vehicle with. I did not even speak to anyone.after seeing this display. I left and will not return. Your manager displayed an utter lack of respect to the employee and was most unproffessional.

Kevin Matthews

Came in to pick up parts for my 2000 Sonoma. Great service and good people make this dealership a place to which I'll return.

Jean Balog

Its always a fabulous experience.

Dan H

I brought my truck in for an inspection under warranty and they were more than willing to take a look at it. The Service Adviser I dealt with (BJ Bevan) listened to my concerns about the truck, asking me for specific details as to not overlook anything. I was kept well informed of the progress and it was returned back to me in a more than timely fashion. I will definitely be recommending some friends of mine with GM vehicles to this dealer for service work...they seem to be one of the top dealers in the area when it comes to customer service!

Sammie Gamble

Bought a Colorado from them less then a month ago and had amazing service. Chris Hopf went above and beyond. The process was quick and easy and the pricing was fair. I would highly recommend.

Zach Sakins

Amazing service every time. Bought my Camaro here.

Umair Niazi

Very bad customer service. It seemed that they want to punish customers who buy used gm vehicle. Will never buy Gm vehicle again used or new even if it is free. Try some other Gm dealership who has good customer service and who know needs and wants if customers.

The Energystat

My 10-minute service to reprogram some key-fobs was done perfectly well, my only disappointment was the overly expensive charge that amounted to nearly 1-hour's labor.

J S

Worst service ever. Went in to get a safety done for my car and the trunk fixed, since most auto shops don't carry the part. They said I needed $2400 in repairs in order to pass the safety. I knew my car was fine so I took the car in to get a safety the next day elsewhere and it passed with flying colours. Never take your car for service here. They'll gouge you for every penny

Mike Elliott

order the part 3 days ago they even confirmed the part that I needed then they call me after I call them to find out if the part was in I get up there and tell me it's the wrong part rude and hostile when they're telling me worst place to go to the buy parts from a Chevy dealership if I could I'd put 0 Stars

Ayren Regan

Good Evening, My son has purchased a vehicle from another Chev dealership which was over 2 hours away, so therefore we weren’t going to travel for maintenance etc so we decided to have this done at Queenston Chev Olds. Through this crisis we are all going through right now with COVID 19 I couldn’t have asked to have been assigned a more understanding and caring service advisor had Shannon. I would without a doubt bring all my vehicles to this location just so I could have the connection like I did with Shannon. Her sense of humour and willing to spend the time to make sure everything is done right... I couldn’t have asked to be more pleased her with service!

Cheryle Pearson

Very pleased with staff & srrvice

Zoltan Toth

Fantastic service. Very nice staff. Very clean nice dealership. Great price. Good trade in value. Treat you like family.

Marilyn Muir

Excellent service. Staff always friendly and lets me know how long it will be.