Reviews of Plaza Nissan (Car Concessionaire)

Gabe Del Bello

The service department at plaza is outstanding. Corey and Tim are always willing to help. They keep you updated on your repair and make suggestions as they see fit. They remember you like you are part of their family. I do appreciate all they do. Other serve departments should look at them as an example of great service. Well done gentleman!!

Michael Karasinski

Plaza Nissan is the place to go when shopping for a new car! I came in just looking around shopping for cars because my vehicle was starting to become unreliable and because I was starting a new job; I needed something I could rely on. Going in, I was on a tight budget which can make it hard to shop for a car. I met Holden Fritz out front while walking around looking at vehicles. He took the time to sit down with me to get a better understanding of my budget and needs as well as look over some options for me. In my previous experiences, dealerships want to rush you into buying a car, but that was not the case here with Holden! Holden took his time to make sure he found me the perfect car! He went above and beyond what was expected and helped me get into a vehicle that I could rely on and afford at such a great price. It was the perfect car for my needs. If you are hesitant or fearful of going into a new car dealership then fear no more! Holden and the staff at Plaza Nissan will go above and beyond to make you feel comfortable and get you into the perfect car! I Will 100% be going back to Holden and Plaza Nissan for my next car because I know that I will get a premium experience at their dealership! Thank you Holden and Plaza Nissan!

M Summerfield

We recently used Plaza Nissan for the second time in two years. Both times we worked with Kirk and were pleased with his care and willingness to work with our situation and family/financial needs. Additionally, Jennifer in finance is a rock star who went the extra mile to figure out a bank issue, resolving it quickly. Really appreciate the communication and consideration from Plaza Nissan.

Bonnie Konowalchuk

Great sales staff and finance dept staff. Very happy with new car.

Andrew Yang

Came to service my brakes and they did an amazing job! Corey is incredibly honest and a great guy. Would recommend this dealership and will be definitely coming back.

M L

We have been customers of Plaza Nissan Upper James since we purchased our first Nissan in 2009 and met Brendan Maslen and since then our family has purchased many Nissan vehicles because of his professionalism, knowledge, honesty and patience he had with all our inquiries. While Brendan is there we will keep coming back. This year we recently purchased a 2021 Nissan Rogue and dealt primarily with Andy Hudson and had a great experience as well. He kept in touch with us and kept us informed about the journey of our new vehicle as we had to wait several months due to COVID to receive the vehicle. Andy answered our questions, negotiated a good deal for us and went above and beyond dealing with our car insurance company and all the other things that go along with a new purchase. There was a hick up with the transfer of our old vehicle to the new however both Brendan and Andy resolved it quickly and we can't say enough about the overall service and care we received. If you are shopping for a reliable vehicle, knowledgeable, friendly, honest non pressured Sales staff/Management and a good Service department this is the dealership for you. Andy and Brendan THANK YOU for the premium service and we will keep coming back! Marisa & Sam

Melissa Kelly

We have been through 4 cars through Plaza Nissan (2013 Rogue, 2 Micras, and a Kicks), so when it was time to trade in the '13 Rogue, it was as though Plaza read my mind. One day, an email popped up from Holden Fitz saying something along the lines of "Hi Melissa, it's Holden from Plaza, wanna trade in your Rogue?" I am sure the email wasn't EXACTLY like that, but I'd like to think that way. Holden and I have been talking for about a year now about what car was right, was it a Pathfinder, was it a Rogue... For a year, Holden was never pressuring me into the dealership - he just said to contact him whenever I was ready. Towards the early spring lockdown, I thought I was ready, test drove and everything, but definitely wasn't ready. And you know what? No pressure from Holden, just saying to come back when I was ready... which brings us to two weeks ago. Holden was super helpful, he was patient with my test drives, and my back and forth when it came to how much I wanted to pay, and was very knowledgeable with contacts and information about roof racks, and tow baskets. HA! I appreciate Holden, and now we are 5 cars in, when our next one is due, we will always seek him out for more. Also, he has an Instagram Page where he highlights his buyers. Social Media is important. This was a huge asset in helping me decide what was right for me. @theholdenexperience

aning2K

Always there to help. Go here instead of Parkway Nissan. Much more competent staff.

UnderwaterMaiden

Andy is an absolute delight! My family has been getting a great deal through Andy since I got my first car in 2014. He gave me amazing value for my trade in vehicle and helped me through buying a new 2021 Nissan Versa! Andy is a truly the best; he made buying my vehicle very easy. His communication skills are fantastic and even though I work full time it was always easy for me to reach him. I recommend Andy to everyone who is looking for a new car!

Steve Tavares

I've had some mixed experiences here with my '17 Rogue. The front service staff for the most part has been great overall and really wanting to resolve any issues or concerns or will try their best to have your car looked at when things happen. What determined this review was my last service trip. I had a grinding noise coming from my front end in which was diagnosed as rusty rotors so I was quoted $400+ to machine them. 1) Surprsing that these days shops still do this 2) Rotors are rotors and at that price should just be replaced. I declined the service and decided to inspect the issue myself. Upon discovery, the grinding noise was from a bent backing plate on the passenger side which I was able to bend back with my fingers. This was probably caused by my summer/tire swap (done by them) and any person with decent vision would see that upon tire removal. At this point I'm wondering if the tire was removed at all or did they just assume it was 'rust'. Calls back to the shop was handled by the front staff,whom was also disappointed to find out the cause, and said they would relay this to their service manager in which they would call me back. Yeah, right! Twice now on two unrelated issues, that the service manager has failed to call me back.

JOEL MANOJ CHRISTOPHER

I bought a Nissan kicks from a different dealer, but I live in the mountain area, found out that I had some issues with my warranty in service date. Mr. Ron, service advisor at plaza Nissan handled this complex issue in a very simple way and fixed my problem. Also had some issues with the New vehicle he took care of it. I definitely give a 5 star to Mr. Ron, very professional, polite way of handling customers. If there is delay more than expected they provide courtesy shuttle, and not make you wait for hours. Keep up the good work sir.

Marcus Plechinger

Fantastic and very knowledgeable staff. Service and parts staff always friendly and cheerful. We love our Plaza Nissan Rogue.

Doug Keller

Quick, polite, competent. What more could anyone want?

Jessica Kumornik

BUYER BEWARE: My brother purchased a truck from this dealership. The truck was delivered with the tires deemed unsuitable to pass a safety on the truck and after multiple calls and emails to have the issue resolved, it is still left months later with absolutely no response or resolution. Additionally, he is now experiencing an engine ticking (which he purchased a warranty for due to past experience with engine problems on 2015 trucks) that the $2300 warranty only covers up to $3000 on engine work. This was not disclosed at the time of sale, had it been, he would not have purchased this warranty as it is useless. It was also not disclosed that the use of the warranty at other dealership locations was only applicable at an additional cost, rather it was communicated as though that was included in the cost that was paid. Looking back on the transaction, my brother was also told by the sales representative that someone else had put an offer on the truck, forcing my brother to pay more. Seems like a fishy sales tactic to me. It would appear as though this is a very shady run business that won't bother with you once they've got your money. Don't bother doing business here, there are plenty of other dealerships that will take care of you hassle free post-transaction.

Alyssa R.

I just purchased my 2nd Nissan vehicle from Plaza Nissan ! Our sales manager (Andy Hudson) was easy to work with, very knowledgeable, and sent us videos comparing the 3 vehicles we had narrowed down - very helpful during a pandemic! Our experience was very comfortable and no-pressure. Definitely recommend - ask for Andy!

margo Tabone

I have been a client for 24 years and have purchased more than 7 cars What can I say great people Thanks Brandon and Paul

Raj Chawla

Staff is good. Labor is expensive here. Prices have gone as much as twice to get the oil change. I had an issue in my car and it was under warranty and could not diagonse it. I just go there for an oil change now.

Emily W

Highly recommended! I previously purchased my first brand new car, a Nissan Kicks with Andy who made the trade extremely easy, understandable and exciting. His knowledge, attitude and humour really make the experience. The kicks was great and never had an issue up until trading it in for a 2021 Sentra. A huge thanks to Andy, Marko and the team who definitely went above and beyond in helping me get my dream car at the right rate for me. I continue to service my vehicles here as well and continue to have a quick and reliable experience.

kelly b

Andy Hudson the sales representative I dealt with went above and beyond. Kind and understanding customer service and helpful with all the questions transferring to my new vehicle. Definitely recommend.

Sarah Jorgenson

I have never had such a wonderful experience buying a car and it is all thanks to Andy! He went above and beyond from the moment I made an appointment to after picking my car up. I feel comfortable to say he was a part of the reason I bought it right then and there. He helped me make an informed decision with no added pressure! I am grateful for how attentive he was through every step and I am so pleased by every instance I've had with the dealership so far. Everyone is so kind and willing to help!

Claudmigs

Just purchased a 2019 Altima. Andy was very informative and professional. He was a big part of the reason we decided to purchase at Nissan. Thanks again.

Miss Smyth

I had a fantastic experience with Andy Hudson at Plaza Nissan this past week. I was looking for a new car and Andy got back to my inquiry online super fast on a Friday night and then even brought the car to me for my test drive! From there Andy was able to help me get exactly what I needed in this purchase and Jennifer in finance helped to seal the deal by effectively sorting out my financial application and insurance. For my first new car and first dealership purchase this was definitely a five star experience. I would absolutely recommend Andy and Plaza Nissan if you’re looking for excellent and efficient service. Andy even picked me up to pick up my new car! Thanks everyone I love it.

Amber Matheson

We had a wonderful experience with Andy and Branden at Nissan. We are so happy with our gorgeous new car!! Thank you so much.

Jinx LaRue

Where do I start... I have bought several vehicles, and had both good and not so good experiences but this takes the cake (chocolate of course). Looking for your dream car has gotten quite hard since Covid. Plaza Nissan made this experience not only painless, but FUN!!! There are not enough words I can say about Joe, Andy and Marko, but y'all are a dream team!!! Fast, knowledgeable, efficient and genuinely friendly. Everything went as smooth as butta, and you took the stress out of buying a new vehicle for me. I can't thank you guys enough ♥️♥️♥️

Bill Humphrey

I had a 2008 Altima and a 2016 Rogue both of which I took to Plaza Nissan for every bit of service. It seems though the service department has taken a bit of a nosedive. I took the rogue in for a safety and when told over the phone what was needed and given a price I asked if that included the price of the Safety. I was told yes. They called the next day to give me the final amount and it was way over what I was told. So I'm on my way to pick up the car and I get a call saying oh yes I remember that conversation and have given you 10% off and a break on some of the parts. I saw the minor saving on the parts but no 10% off anywhere. Thats what customer loyalty gets you I guess. Well I'm done with Plaza Nissan

Deanna Pantitis

I just bought my brand new Rogue and I love it! Holden Fritz was my salesman, and he was the best. He was very helpful and friendly from start to finish. He made buying a car so easy! I recommend Holden to anyone, you won't be disappointed! Thanks Holden.

Sara Kolodziej

Highly Recommend!!! I had the most amazing experience purchasing my first car with Andy Hudson. He was so understanding and was so knowledgeable about everything, even about cars that weren’t a Nissan. He made you feel very comfortable and did not make you feel that you had to get the car right there and then. He was very kind and very helpful. He made my first experience very memorable and easy. Would definitely recommend anyone to go to him to buy a car he will make you feel like family. Even after picking up the car he said I could message him at anytime incase I had any questions about the car!!!

Carol Greer

On Oct. 24/20 Carol & Harvey Greer purchased a 2020 Nissan Leaf Demonstrator from Patrick Aura. We had not rode in an Electric vehicle prior to this test drive, and we were very impressed with its quiet, smooth, and responsive handling. Patrick told us to take an hour to drive around and he was very friendly and informative regarding the details of the Leaf's many details. After we had purchased, he e-mailed us a couple of times to provide us with some additional items to be included.

jesse martin

I had an all around amazing experience at Plaza Nissan. Andy was a pleasure to work with. He was attentive, informative, and knowledgeable. I would absolutely recommend seeking him out. I couldn’t have asked for a better sales consultant, and I am beyond happy with my new Qashqai. Thanks Andy!

Calogero Agro

Both Joe I and Andy H were amazing to work with. Their time and knowledge of the Nissan product was noteworthy. We went in to inquire and left with two new vehicles! All because of the assurance and genuine approach of Joe I and Andy H. Keep up the great work!

Janet Barry

My sales consultant, Andy Hudson, was the utmost pleasurable person to deal with, very easy going, friendly and funny but at the same time very knowledgeable. This was the first time for me buying a brand new car and Andy made it such a special occasion for me. From the minute we entered the doors of the dealership the entire staff and atmosphere was very welcoming. The financial services manager, Marko Vidovic made the loan process very easy. It was not the "typical" car salesman stereotype. The entire process was easier than buying groceries. I strongly suggest calling Andy Hudson for your next purchase vehicle purchase. I love my Nissan Kicks.

Rob Soules

I have a 2018 Nissan Frontier brought it in 1st time didn't diagnose the obvious problem that the clutch fan was gone by the super loud noise the clutch fan made and the Dealer manager went as far to say his truck makes the same noise and sent me on my way just embarrassing. Then brought it in a second time not only didn't they fix it the also charged me for diagnosing the problem they aready new. Truly embarrassing. If you don't mine being taking advantage of use Plaza Nissan.

anne mcleod

Excellent service from Andy. Very good at explaining everything and reviewing documents and detailed demo of the features when I picked up my new Rogue. I am very happy with the service and would recommend Andy to friends and family.

George Bullis

Andy's the best! I was very crunched for time so Andy put in a ton of work to get me my new Versa. I was so pressed for time that HE was the one to drive my car down from Barrie and detail the interior before giving me the keys. Plaza's other staff were working on stuff that had been scheduled in a timely fashion, so he stepped up for me without a second thought. This is the second car my family's bought from Andy. We'll be back!

Kimberley Dick

We have been customers of Plaza Nissan for many many years and WILL keep coming back because of your sales staff. We have dealt with Sam a number of times but this time we had the opportunity to deal with Andy...and what a treat. Andy made us so comfortable with his professional attitude and sense of humour. We HIGHLY recommend him. Andy you are wonderful.

Carolyn Laidman

I'm so pumped about my new Nissan Kicks! I just love it!! And the best part is that I actually had fun buying it. Andy was fantastic! So energetic and passionate about Nissan. Andy went out of his way to make the buying experience seamless. If you're in the market for some new wheels, go see Andy and his pals at Nissan. Tell him Carolyn sent ya! Trust me, you will not be disappointed.

Zaid Khan

Have the most amazing of service experience, usually its very transactional but my experience so far EVERY service for the past 2 years has been EXCEPTIONAL with Corey. Amazing Gentleman takes his time to not only explain details of your car but also maintenance tips and will literally TAKE CARE of you and your car while you're there. Will answer all your questions patiently and informatively which is the best part because i want to be a informed customer and Corey makes sure I always walk away with a satisfied smile. Will always get serviced here for the trust and peace of mind i get from here. Thank you.

Simona Hart

Thank you to Andy Hudson for an amazing experience in purchasing our new Rogue! Time and again he has been very knowledgeable, personable, and extremely helpful to us over the years! A great asset to Plaza Nissan!

Alicia Veilleux

Great experience! Called last minute for an appointment, and the team was kind enough to squeeze me into their schedule same day. Tim gave me awesome service. Way to go!

Patricia Zonta

Thank you Cory, ( Tim, is it? - who answers the service dep't phone), and the entire service team for such fantastic maintenance service on my Sentra -- today, and in the past! I really appreciate! :-) Cory is always honest, dependable, efficient, and has the best customer service personality! I trust him and his team, not only to get the job done, but to get. it. done. superbly. well. every. single. time! Bravo!

Stacey Evoy

Today we picked up our new car from Plaza Nissan. Holden Fritz was our Advisor and I would highly recommend him to you. He was knowledgeable and super friendly. The whole process was easy and overall a great experience. We will for sure choose this dealership for our cars in the future. Call Holden you won’t be disappointed!

Stephanie Moriarity

I just had the absolute pleasure of dealing with Andy Hudson at Plaza Nissan.. I love my brand new Rogue and he made the entire purchasing process enjoyable and stress free! Andy is very knowledgeable and kind to deal with! Highly recommended

Grant Skewes

I was helped by an awesome guy named Isaiah at the parts desk today. This guy actually cares about what your after and takes his time connecting with you. He genuinely cares and it's fantastic to see. Great parts guy. Can't wait for my nismo bumper !

Ruth

Battery in my key fob needed replacing but didn't work after a new battery was put in, so I spoke with Cory and he was super helpful and got me back on the road. Thanks so much!!

Samita Verma

I've been trying to get in touch with Plaza Nissan service department to book a service appointment for the past month and have had no contact with anyone there. I've been put through by the receptionist to wait on hold and then have left countless voicemails with no call back each time despite the promise of a call back within 4 hours. I've had service done on my vehicle for the past year and a half with no issues but this lack of response when I'm trying to book an appointment for an oil change has driven me to a different Nissan dealership.

Adam Langille

Took 5 hours for a single recall on a switch or something for a friend's car but it's good to know the brakes were going to be 500 dollars

Brrenda Schlichting

I was very pleased with the service at Plazza Nissan. I had Andy as my sales rep and he was fantastic. He went above and beyond my expectations. I absolutely love love my new car!!!!!

Dustin Reynolds

Was on the look for a new car when I stopped in at Plaza nissan to check out what kind of cars they had. Mark approached me right away and didn't hesitate to help me get to test driving some cars on the lot. After the test drive I decided to purchase one I drove and Mark help me with everything. He is down to earth, professional, and informational. He broke everything down for me and made sure I was satisfied with my purchase. He connects with his buyers and makes the process feel personal. Both Mark and his team are amazing at what they do. I would recommend Plaza Nissan if you're looking for a new or used car!

Lamees El-Hage

I had the most amazing experience purchasing my first ever car! Andy Hudson was very welcoming, knowledgeable, and helpful. All of my needs and expectations were fully met and I couldn't be happier!

Franco Seitz

I recently purchased a new vehicle at a awesome price point from an amazing salesperson Kirk Simon. He made the process of purchasing a vehicle very easy. He was very friendly, outgoing and very knowledgeable about the vehicle that I was …

Marlane Robertson

I was in need of transportation when my Mini died unexpectedly and after spending a large sum, realized it would require thousands to bring it back to life. Researched with my daughter and son-in-law and narrowed my choices down to two …

Michelle Troisi

Just brought home our new Nissan Rogue and we absolutely love it! We dealt with Andy and he truly made the whole experience so enjoyable and easy! He is so knowledgeable and responded to all of our inquiries so quickly. Highly recommend Andy and Plaza Nissan!

shirley veerman

Purchasing a new vehicle can be a stressful experience, but Marc Mcleod made it comfortable. I am excited about my 2019 Rogue. I look forward to the same dedication and assistance from the service support staff :) Thank you!!

Laura Ty

After a quick online inquiry I was assisted by sales associate Kirk in a timely and professional manner. Kirk answered all of my questions, responded to each inquiry within minutes, accomodated my schedule and was extremely patient with me. I highly recommend requesting assistance from Kirk if you are looking for an informative sales associate who has a non-agressive sales approach. I would highly recommend Kirk to family and friends and will be a returning customer. Thank you for wonderful service!

Bonnie Wacky

Friendly, helpful and fitted us in when they were busy. Thank you...much appreciated!

Evan Fawzi

Holden Fritz went above and beyond to get me the best deal possible. He made the purchasing process very smooth and not stressful like other dealerships His service is phenomenal. Very recommended and honest person. Thanks again.

Nicole Sciascetti

We had a fantastic experience at Plaza Nisan. We were purchasing a new vehicle for our growing family. Andy Hudson was knowledgeable and caring. He made the experience of buying a new car both fun and easy! He made us feel very comfortable …

Tammy Taylor

Just picked up my new car today. My salesman was Andy Hudson. He offered excellent customer service starting with explaining everything about the car in a walk around/inside view video of it. The video was so good, it was the deciding factor that I purchased the car the next day. Also I like to give a shout out to Marko. He was fantastic, guiding me through all the aspects of financing. He went above and beyond. Thank-you. I purchased my last vehicle from Plaza Nissan 10 years ago. I returned again because they treat you and value you as a loyal customer. Best experience car shopping ever.

Lisa C

My husband and I leased our first Nissan in April. Marc was our advisor and was absolutely amazing throughout the entire process. He has continued to always be a huge support and help since driving our vehicle off the lot. We cannot say enough good things about our experience with Marc. He is extremely knowledgable and very outgoing. Give Marc a call for your next vehicle lease/purchase at Nissan Plaza, you will not be disappointed!

Kristin

Initially I had a first good experience at Plaza Nissan. However my 2nd time going, was not a comfortable experience at all. Although I like my Kicks, they were quick to get rid of me as soon as I signed the papers. Staff do not wear their mask properly. They lie and attempt to charge you ride green fee. When I asked about this fee, they stated that they will put nitrogen into your tires for better fuel economy etc. On top of this, after asking them 4 times for the COMPLETE quote, they finally did but were still hiding some fees to the total price. After driving my car for a few days, I found out my lane departure was not working. I had only called them after having my car for a month and a half as I wanted to make sure whether or not it was really working. They called me back after having my car for half a day to tell me that it was fine. I clarified with them regarding my issue and they said that they will need to take it for another ride. The second call confirmed that it was not working and said that they would call me the following Monday as they had to order my front camera in. I was also told that I had to pay $5 for the complementary car fee to which they realized that I had a brand new car and dismissed the fee. As I have been waiting for a call from them all week, I decided to call on a Wednesday and that was when they told me my camera was ready. But due to conflicting schedule, they were not able to schedule me for another week. They do not call you back as they had stated. Very unprofessional. Also, when we asked about the nitrogen tires, service department said that sales people were lying and that it was the biggest scam to be charged for the ride green fee for nitrogen tires. They stated that everytime you service your vehicle to nissan, they will automatically put nitrogen in the tires. I absolutely regret buying from plaza nissan. They did not give me the first colour of choice, bad service and they gave me a car that does not have the specified feature it is suppose to have.