Reviews of Mountain Hyundai (Car Concessionaire)

Alexis Bryan

My husband and I just bought the Kona, we dealt with both Jessica and Mary. They offered an outstanding customer service, made the whole process seamless.

Kareem Labban

Professional team, fast, helpful and honest! Ask for Lena, she’s the best!

Karan Dhanak

The sale representative John Vong at Mountain Hyundai have world class experience in terms of customer handling skills and the technical knowledge of vehicle. Their Staff/Manager (Mary Tubman) knows how to take of their customers and their service is beyond excellent. If you're looking for Hyundai and located in Hamilton or in close by area, I would highly recommend visiting Mountain Hyundai and ask for John Vong!

theresa apanay

I had an excellent experience with staff at this dealership. Very friendly approach and accommodating to client's request. Highly recommend this place if looking for excellent service and affordable, comparable car.

Kathy Holden

Staff were friendly and courteous. Explained things well. Time was as expected.

Siddharth Saidava

It was nice to visit this place. I came for some parts purchase for my car they are very friendly and helpful. Parts prices are cheaper than other dealerships.

M M Ruc

My experience here at Mountain Hyundai in Hamilton was very good. The salesman Sam Khamis and finance representative Mary Tubman were professional and thorough. I would recommend this dealership. Thank you and continue the fantastic work.

Dan Laman

Recently my wife’s car was making a knocking noise in the engine, as a mechanic I was a little upset because it only has around 160,000kms on it. I was talking with Hyundai and they suggested I take it to the dealer for a check over and to confirm the problem we were having (understandable) I was very impressed with the willingness to help, and the fast turn around. They ordered a new small block under warranty and installed in a very reasonable time. Before all this I wasn’t sure I’d buy another Hyundai again but because of their service I would consider shopping there in the future for when my wife and I decide to get an SUV. Thank you for your good service

Sarah Biggs

Had an awesome experience buying a new Tuscon at Mountain Hyundai. Ben was excellent to work with. He asked questions about what was important to me and listened to what I was looking for and was respectful of my budget. I never felt he was pressuring me into the top tier model or into spending more money, he just made me aware of what my options were and allowed me to make a choice that was best for my lifestyle and my wallet. Would definitely recommend checking out Mountain Hyundai if you are in the market for a new vehicle!

Courtney Wilson

I can't say enough amazing things about the service and experience I had at Mountain Hyundai. Jessica is absolutely outstanding. She worked within my budget, gave me plenty of options and was very patient. Jessica listened to all my needs and explained all the features, as I was upgrading quite a bit from my 2010 accent so being educated on the specs was important. I drove away one happy gal! I am in love with my new Tucson.

lois cronsberry

I commend Bob Salac with the expertise and knowledge of knowing his cars. He made me feel comfortable with the purchase of my car. I will recommend him for future sales!

Philip Wong

Francesco was so knowledgeable, detailed and accommodating in answering my questions. Providing me with solutions leading to the proper care of my Sonata in years to come.

FAZILA SADIQ

Best dealership of Hyundai. John went out of his way to help us out, he stayed after his working hours to help us. We came all the way from Mississauga and this dealership understood what we wanted and helped us get the perfect vehicle. Thank you so much John.

Mike Baguley

I think I found a dealership that cares about the customer car was ready before they promised and returned clean plus they did not screw up my car prices are a little high but I think that’s every dealership Glen was my service advisor and kept me informed on the progress

Barb Eagleson

I've been a happy contented customer of Mountain Hyundai since I purchased my 2016 Tuscon in October 2016. The vehicle has been everything I expected, but the customer service at Mountain Hyundai is beyond compare. This week, I found out just how caring they are of their customers. I was in a difficult position with something, and they stood behind me 100% Its easy to be great when things are easy, its much harder to be great when things get difficult. I'll never forget how they helped me.

Amanda Jadeski

Amazing experience! Bought my first car here and everyone made me the process so easy and not scary at all! Jessica was a great help and did not pressure me into anything and made sure every step was explained fully. Definitely recommend the team here!

Angie Kays Burden

Loved the whole experience at Mountain Hyundai. John Vong is really good at his job - knowledgeable and fun - took extra time to ensure a great customer experience. Team friendly and efficient from sales to finance to parts department to management. Definitely would purchase here again.

AlexAndAnne Farkas

Picked up some parts for our Santa Fe. It is amazing, the price of some parts. But, no other options.

Wilmar Quilingan

Had a very unpleasant experience the second time I brought my car here. I arrived at the dealership at around 1:10 PM and was told that a Service 3 maintenance will usually take 2 hrs to finish but waited more than 4 hrs(left 5:30 PM) and was the last customer to leave the dealership. I don't understand why my car was the last to get done and my car is entirely fine. The only thing that was done to my car aside from the service maintenance was to change the tires and my tires are all on rims! Why don't you advise your customers if the service will take longer than expected or if there is any delay? To add more to the disappointment, I don't normally check my credit card charges but due to frustration , I checked and compared the credit card receipt and my invoice and was surprised that I got charged for $50 more so I had to call the dealership just to correct it. It was a really really frustrating experience! Also, I noticed and few other people noticed in the dealership that some are being given a free stuff while some weren't. A lady was surprised when one of the sales advisor handed her a wireless charger and that called other customer's attention. I don't care about whatever free stuff you guys are giving but that bothers me as I felt like there's some sort of "selection" and "special treatment" among customers. I provided a feedback response from the e-mail that I got but it looks like it got buried on somewhere else mailbox.

D'Arcy Capra

Great experience buying my car. Frank was very pleasant to work with and made the buying experience stress free. I love my new Tucson!

Lawrence Manuel

Spent most of my life driving beaters. Bob and Mary at Mountain Hyundai made purchasing my first new vehicle a breeze. They were fantastic all the way through the process and gave me a wonderful experience. I am so happy with my new vehicle and extremely satisfied with my experience at mountain hyundai. 100% would recommend!

Margaret Carreiro

Lena Holtved was a professional from the moment we met and beyond the purchase of our 2022 Kona. This is our fourth Hyundai, third from Mountain Hyundai. We have been pleased with each purchase and will most likely be back for our next car. Until then, we'll enjoy our new purchase especially because Lena made it a very smooth process. And as she says, she's only a phone call away if we have any questions. She's in my contacts.

Jeremy Williams

Always feel welcome, staff is helpful and accommodating. A good place to go to find a car.

barb hollett

Bought a 2017 Hyundai Tuson with an extended warranty which was an extra 3+thousand dollars. First time taking it to Mountain Hyundai 6 months after buying the car with a concern that the car wanted to stall, and did not slip into gear. Still same issues going on until June 2019, where I was told the clutch was replaced. Again in November 2021 same issue. The " replaced clutch"( still) gone again withing 60 thousand km. Now they want 1,700+ to put a new clutch in . The best warranty won't cover the clutch, big surprise here. Hyundai head office won't help, Mountain Hyundai won't help, even though by Mountain Hyundai's own admission it affects about 30% of all Hyundai Tuson clutches. Do not make our mistakes and pay money for warranties that are not worth the paper they are printed on. Hyundai is not worth it and Mountain Hyundai is less than transparent or helpful.

Larry

Great dealership to deal with! Daniel our salesperson was very pleasant and knowledgeable! He took the time to explain all the vehicle features and answered all our questions. Overall an excellent experience from Ronnie in management Joe in financing to Daniel in sales! Would highly recommend this dealership for your next purchase!

Corie Roberts

I was a walk-in customer, and was immediately acknowledged, and set up with a sales associate- Frank. I test drove one vehicle that Frank recommended, and fell in love like he said I would! Frank (and other associates) made the sale as smooth as possible as I also requested to do a trade-in as well. I was promised a 2 day delivery date, from the moment I picked my 2022 Tucson, which is exactly what I got. I came in Monday, picked my vehicle and drove away with it on the Wednesday. I highly recommend Mountain Hyundai!

Hannah Stillman

As a first time car buyer, the staff at Mountain Hyundai made sure I was informed & comfortable in making the best choice for my vehicle. Sam was an amazing salesman, providing a warm welcome to the dealership from the moment we walked in. Sam was very knowledgeable and flexible, taking the time to ensure all of my needs would be met. Silvia in financing was also a gem, making the process both smooth & efficient. So excited to be driving my 2022 Tucson!

Prabh Nandha

Highly unprofessional and incompetent bunch of people at auto service department! Damage done to my car. I have had a series of events with the auto service department, which I am listing below after my most recent car service: 1. Back in March/ April of 2020, there was a bad odor problem with my car, which they couldn't figure out for next 3-4 separate visits. 2. Then there was an issue of water coming into the car through underneath the glove box compartment, and then after 2-3 visits, they figured out that somehow a small animal might have made its way through HVAC lines, and had clogged the lines, due to which above issue 1 and 2 were happening. Charged me about $240 to properly flush the lines, and both the issues were corrected. However, on both the occasions, while they were figuring out root cause, they were putting the blame on a minor collision which I had back in Sept. 2019, in which my car was hit from the back by someone while waiting at a left turn (no fault of mine!). 3. The most recent issue which I had happened on Nov. 27, 2021. They have completely ruined the steering wheel alignment of my car and are now unable to fix it. My steering wheel is off center now and slightly tilted towards right, which was perfectly fine before the service. I went in for my regular service along with a scheduled alignment service which they had suggested me to go for during my last service. At the time of checkout, the service advisor Scott Mcvittie also admitted that the steering wheel is off center now and tilted towards right and two of their technicians couldn’t fix it after spending more than 2 hours, but guess what, they came back with the same blame game, that it could be due to that minor collision, which happened back in Sept. 2019!! Spoke to their manager yesterday and today, and he is reciting the same words that it could be due to that collision and they just did the inspection only, and I have to reach out to my insurance company to get it fixed, and in case insurance company is unable to help me out in this (which I highly doubt as my car was in perfect condition prior to this service, and moreover that collision incident is more than 2 years old), then it is my headache!! In nutshell, paid them twice for the alignment inspection to actually damage my car, and on top of that, putting the blame back on me! Pathetic customer service!

A M

Currently looking for a used vehicle. Went in and got the pleasure or working with Robert, he was very down to earth super friendly and not like tour average pushy car sales man. Definitely will be back here!

Michael NURNBERG

The service is excellent. The service personnel are knowledgeable, courteous and upfront with costs.

Paul Davies

Best sales.people ever just luv Bob he has gone way above and beyond. Whole team from services to financial services teams outstanding. got 3 cars from there going back for another electric. best electric cars going hands down.

Brittinee McEachern

Beyond Disappointed. Returned home to find my vehicle was scratched during service, and nearly a month later still no contact from Management, let alone reconciliation - Very shameful, as the Advisors & staff are wonderful, but Management is clearly lacking in empathy & customer service.

Jennifer Blais

Sam is a professional salesman. He was knowledgeable and thoroughly explained all the details of the vehicle. Never felt pressured at any point. The dealership was well maintained. Mary, the business manager, was friendly and patient. This is my third purchase from Mountain Hyundai, highly recommend

DIANE SARGENT

Brought my car in on Monday Oct 18 for a recall, 2020 Elantra, I was in and out in less than 1 hour, everyone was very courteous and great Covid safety measures in place! The only suggestion I have is the car wash leaves soap and spots on the car, had to go have it washed over after I left!

Elise Saunders

If they had a sixth star... I'd give six. From the warm greeting from the gentleman at service, through to the friendly smile (yes, you can see a smile through a mask) from Cameron at service desk, through the general friendliness of everyone in the space. On to young Jordan escorting me to my test drive, all the way to warm Silvia. I cannot recall a more enjoyable 'potential' customer service!

T & L

Personnel are professional and courteous which is what I have come to expect at this dealership. Service was completed on time and my vehicle was returned clean.

Miles Baldassi

Mac at Mountain Hyundai was great. Very helpful, not pushy and friendly. Great customer service experience.

Judy Kozak

Fast and efficient service - answered a few questions I had and washed my car. Terrific.

Karen Brellisford

Awesome car! Love the design and colour. Bob, the salesperson at Mountain Hyundai, was great through the whole process.

Kostas Stamatelopoulos

We could not be more pleased with the service we received from Hyundai. This our second car that we bought and we are extremely happy with the quality of our cars. We were taken care of immediately and with professionalism. We recommend Hyundai Mountain to everyone. We would like to thank Jonny and Silvia for the excellent service and their beautiful personalities they made us feel right at home.

Geoff P

I had the pleasure of getting a vehicle from this location. The staff was beyond helpful and very pleasant to deal with. I was very impressed. I highly recommend doing by and seeing what they can do for you!

Terri-Lynn P

BRENT! Matt and I met with you last night and we wanted to let you know that we were soooo happy with your services. I hope you said your prayers last night because as soon as my current vehicle sells you will be hearing from us. I can't say enough good things about our visit and how great we felt when leaving Mountain Hyundai. You will be seeing us hopefully sooner rather than later!

Todd Thompson

Mountain Hyundai is by far the best plce to buy a hyundai from my experiances , bought 2 vehichles there and nothing but a great no pressure experiance! Frank was extremely helpfull through all my mind changes on which vehichle i wanted to purchase , did multiple quotes without hesitation untill i decided on the 2021 Sonata NLine and i cant thank him enough . And mary in finances is also amazing , second time dealing with her and wouldnt have it any other way ! Would 100% recommend dealing with mountain hyundai !

Madison Cryer

I purchased my first brand new vehicle from Mountain Hyundai today! With the amazing help from Frank Frangella the process went perfect! I never felt rushed or pressured into anything. He was able to answer all of my questions and was patient with me as I wanted to ensure this was the car for me. I would recommend Frank to anyone who was interested in purchasing a new vehicle as he is a great salesmen! Very excited to be driving my new 2022 Tucson hybrid around town.

Shannon Towers

If you are looking for a car go to Mountain hyundai. Ask for Frank Frangella, he was patient, informative and overall amazing guy. Mary from finance was wonderful as well she answered all our questions. These two went above and beyond to make sure we were satisfied with our purchase. Thanks guys you rock as a team

Lilly Luna

As a first time car buyer I'm super happy with my experienced on Hamilton Hyundai on Upper James ,i can say that Lena and Joe were both super friendly and very helpful. Joe helped me with all the financial process and he made it so easy! Lena is super patient and she help me to find what I'm looking for in a car ! thanks to both of you! cheers Lilly Turner

Teresa Sarmiento

Horrible experience with the service of getting my 2019 Accent Hatchback oil change and winter tires installed. Was told job would take 1hour to 1 and half. It took over 2 and a half hours. Plus, had my cargo cover mysteriously disappear and no one from Mountaian Hyundai knows where it went to. Now I have to cover the cost to replace it myself. Will never take either of my vehicles there again.

Scott Baldry

This was my first time to this dealership. The staff were very friendly and accommodating. I had booked the entire appointment online. I needed new tires and regular service. What started out as what could be a bad appointment turned around quickly to be a fantastic experience. There was an issue with the tires that I ordered. The issue was handled fast and efficiently. I was kept updated on a regular basis. I had requested an alignment as that was recommended online. I was told that the alignment was fine and not required. The service advisor Glen was great throughout the entire process. He was able to obtain some discounts on my service and parts due to the long wait. I didn't ask I was just given as a thank you for being patient. I will be back and highly recommend this dealership. I will be going here for a long time to come.

Andrew Hurst

I traded in our 2017 Accent, for a 2021 Venue. A BIG shout out to Jessica. Awesome sales lady . Awesome Team. Always Great service. Always upfront with what the costs are. Thank You Jessica will see you all next oil change ????

Janie O'Brien

I recently purchased a vehicle from Mountain Hyundai and had a wonderful experience! The salesperson I was dealing with suddenly left but Frank jumped in right away and helped finish off the process. Silvia, the financing manager, was also fantastic to work with and made everything easy.

Rasha Prajapati

I don’t believe it’s Hyundai centre it can’t be . Terrible service Call them after your car service and tell them if you are facing any problem with ur car and wait and hear carefully what they respond. Check it out .

Kamal Jain

Courteous, helpful and polite staff and all scheduled work done within time period allocated

Daniel Lee

I have enjoyed my experience with the new purchase of my Kona 2022 great. I have purchase 4 cars from Hyundai. Three cars have been from Bob Salac over the years and found him very professional and helpful. Silvia Vlasic was very helpful through out the process and explained everything to me. Thank you very much Dan and Sharon Lee

Ted van Ryn

Glen took good care of my 10 year old Santa Fe. Thanks Glen.

Paul Moore

Excellent professional sales staff, an outstanding experience and smooth transaction. Brent was a great help with our purchase, Mary assisted with many details. Our new Kona arrived in Canada in half of the quoted delivery time and is a beautiful vehicle. We couldn't be more pleased with our experience at Mountain Hyundai and would highly recommend Brent for his hard work and commitment to customer satisfaction.

Ubaid Rehman

Irresponsible and unprofessional service. 1st visit for my car service the tests were performed on someone else’s account. 2nd visit for car service things were left open under the hood and fluids weren’t topped up as shows in the pictures. Service manager threatened me and told me that he has my address where i live from my account. I was told not to come back for service to this location. MISS USE AND LEAK OF PERSONAL DATA!!!! CANT TRUST THIS LOCATION ANYMORE.

Faye Santiago

Sam did a great job at assisting me on my purchase. Always available and ready to answer my questions. Awesome experience! More power to the whole Mountain Hyundai!

Matt Cybulski

A big thank you to Brent and Sylvia for a very positive experience in helping me drive my new 2022 Elantra off the lot. Very helpful, addressed all of my questions and concerns. It was a pleasure working with the team at Mountain Hyundai.

Melissa Low

Great experience at mountain hyundai!! They got me the car i wanted for the best deal! Definitely would recommend a visit to them if you are in need of a new car!

Shirley Sinclair

My Service Rep was very helpful she listened to my requests and explained what was needed without any pressure after fully examining my vehicle.. They all seem so happy and appears to genuinely love what they do. Keep up your good work.