Reviews of Mohawk Ford (Car Concessionaire)

George Korosi

Not sure if the CPO check list was done honestly. Dead battery . Brought the car back and they replaced it no problem. A new list rectified any questions. Warm friendly sales and service

Michael DuBeau

I was told my slipping clutch "was within spec"... Unfortunately I will have to bring it back in or something for these problems. Edit: got to meet with the manager of service who told me it was normal due to the automatic car I bought actually being a manual.... even though no other ford focus of the same year in the lot foes this. so upgraded to 3 star for service but overall still unhappy with ford. My first car and it's a huge lemon

Stanley Moreira

It was great to experience! Never in my life have I been so humiliated !!! I am an entrepreneur and very successful, but Ms. Kendallo is very unprepared !!! He insinuated that I was not the owner of my companies, questioned my legality in Canada, in the end, I should have called the police and sued Mohawk. In the face of this disappointment, I went to the Dodge in less than 1 hour and got my credit with infinitely better conditions than Ford's

Jeffery Von Zuben [Staff]

Friendly and knowledgeable staff. Vince made the experience a pleasant one. This is the 4th vehicle I have purchased through Mohawk Ford, that should say everything. Thanks Jeffery Von Zuben Resident of Burlington Ontario

Rade Kuruc

Friendly, Organized, Professional and Reasonable. That's the best way to describe the people here. I have never been treated like anything other than a valuable customer. It is five star service. Unfortunately, the car I purchased has a power shift dual clutch that is just terrible. And there seems like there is nothing that can be done. It has been serviced, but the problem remains. It is unfair that Ford asks quality people at Mohawk Ford to sell a troublesome product and have their customers bear the burden.

John

Always a great customer service experience. 5 star rating !!

DR AJ

Plz mention your service hrs online. I visited twice but couldn't get service done due to difference in showroom hours & service hours.

Trevor D'Orazio (ClassicTrev)

I am writing this on behalf of my Grandmother as she does not have a computer. She bought a new Focus almost a year ago now and only has 6K on it. She recently went in for the Fuel Tank Deformation recall and a Maintenance Service #2. They ended up telling her that her brakes were at 3mil and talking her into doing the brake job at 6000km! Top notch con artists here.

David Gunton

Helpful service staff.

Nadine Ubl

Always a pleasure to deal with. Efficient and friendly staff make visiting the auto shop a smooth and successful interaction. They even remember me when I call or visit. 100% recommend!

J***** H***** (JackHole)

Great service and work, would never take our car anywhere else! Your car deserves the best/right original parts, no knock off parts for me, it truly pays off in the long run!

Ed Gibson

David and Paul were great. Very down to earth. No pressure. Very informative.

Walid Madkour

Great customer service; friendly and they squeezed me in as I was traveling and could not wait for the following week for service. The saved me around $40 as 2 of the jobs requested required the same labour, also the offered me a free coolant top up. Contrary to Ford Eastgate, I felt as a valued customer to them. Totally recommend Ford Mohawk.

Saju Oreethaparambil

I had taken my car to Mohawk Ford for a recall. The service rendered were good and timely. I really need to appreciate Stacey Ferguson her helpful and customer oriented approach. Overall I am happy with my last visit to Mohawk Ford.

Soultana Siskos

I would recommend this dealership very highly I was treated with respect and was informed about everything very graciously Connor made my purchase much easier I would recommend him very highly Thank you

LJ Brennan

Service experience at Mohawk Ford was exceptional. From courtesy transportation, quick turnaround time, the friendly atmosphere to great coffee; the service team make you feel like a member of the "Ford" family!

M.T. ABAD

It's my second time getting my car serviced on this location. The service team are excellent and very friendly. They also informed me about timings and important facts about my vehicle. My only concern is the bad customer service I received on their shuttle service driver. He dropped me off to my house driving 70kph on a 50 and complaining that he's late on his next appointment! I didn't feel safe at all. He was tailgating another vehicle. He even says when my car is ready he is not sure if he can pick me up because his priority are customers from Ancaster. I hope he gets reprimanded. It's the worse service I have ever received.

Christina Butterfield

Thrilled with the sales and delivery experience of my 2021 Ford Bronco Sport at Mohawk Ford. Had to pre-order when the new vehicle was launched, was contacted by the dealership to review my selections. Salesperson Josh Maltby proved knowledgeable of all the options and features, listened and helped with the right package and options. Was guided through lease and finance options and found the right deal for me — no hidden fees or surprises, no pressure to upsell. Was sent pics when the vehicle landed and I drove it off the lot the next day. So happy this far with the vehicle. Ford got the details right. So many great features. It’s only been a day but the ride is great. Thought the new tech and features would be overwhelming but Josh took the time to walk me through everything (sometimes more than once) and answer all my questions. Everyone at Mohawk Ford seemed genuinely happy that I was happy, made me feel like family. Bought my first car there about 25 years ago and although I’ve moved away, still go back for the service.

Courtney Hutchinson

Organizations are either made, or broken depending on the commitment of the front line people to assure that clients get service that exceeds their expectations. The front line personnel of the service department at Mohawk Ford , and especially Fred Dath, continues time after time to make every visit more pleasant than the one before. The word quintessential depicts a standard by which all other are judged. Mohawk Ford’s service department has earned that designation. Keep up the good work . Well done .

Laurianne Munezero

Mohawk Ford strives to satisfy. They work fast and you sometimes get a complimentary exterior car wash. They have enough staff, always answer the phones and try to get you an appointment at your earliest convenience. The prices are reasonable, and worth it if you need a Ford expert. They have kept my old 2003 model running for so long. They never recommend unnecessary work, I am sure my car needs more than I pay for, so I trust their honesty because they respect my budget. Finally, the staff are pleasant, you get unlimited hot chocolate and shuttle service.

Christopher Willis

Customer service folks were pleasant and informative. Made me aware of any extended warranties on the car. The job was done quickly and I enjoyed a free coffee while I waited.

Michael Kemp

Getting new wheels? This place is very friendly, easy to access and experience sales staff

Jim Hinchliffe

They did all that I asked to do and of course wanted to do more but they were very nice when I said another time. Always pleasant staff at Mohawk. Could be 5 star but I never give anyone that.

Wes Wilson

Needed a part for the car, was in and out in less than five minutes AND it was cheaper than Part Source

Rick Evans

Booked an appointment for an oil change/recall (for transmission) for 9:00am. By noon the call came in and a shuttle picked me up within minutes. Happy with the service and the time frame worked for me. Rick E.

Rob Lodge

So far I am happy with the customer service and everyone there is so nice. Ted&Pat are super people and very friendly. The only problem I seem to had was with the ford parts department. Three times in less than two months I had the wrong parts sent. That is ford itself and I will be speaking to them about it! Mohawk ford is a great place.

Igor Podrug

Love the new truck. Sales staff i dealt with are very friendly. Very smooth and easy buying experience

Mandie woodruff

I thank you so much Mohawk Ford!!!!! Angela was amazing! I went into the showroom thinking I was going to look and go to two other places before I made my decision and I let her know I would know when I sat in the car what would be my choice. Third car I looked at I was sold. As a woman looking for a car she understood, was understanding and most of all she was down to earth. Who ever hired this wonderful lady did a great job. She wasn't pushy or know it all. Angela is undeniably perfect at her job. I love my car and am glad I purchased it. Angela went beyond what her position called for. It was a really nice touch that she went out of her way to call me after a few days to see how I liked my car. I must say that mohawk Ford is a must for any car and Ford lover. Thank you so much for your kindness and understanding to what my needs and wants where. Definitely a life time guest to your showroom!

miguel gonzalez-corte

Service was amazing Patricia did everything to facilitate the process of the purchase of our brand new vehicle.

Berardo Mucci

very happy with the service I received from the advisor Kim and technician Steve in regards to service on my Flex. I was impressed with the quality of work and the fast turn around time. I highly recommend them.

GRIMM Music

The lady at the service counter was awesome to my girl and I yesterday despite me giving a bit of attitude which I did apologize for at the end. I got to know way more about my car then what Wilson’s in Guelph was disclosing to me. That being said Wilson’s forgot to mention to my girl and I before we bought the vehicle that I had a European engine in my 2015 Ford Fiesta SE and that it can cause a lot of transmission issues. I appreciate the knowledge the service lady at Mohawk Ford was giving me!

Michael Buchanan

Having just moved back to Hamilton after a 20 year absence in Ottawa I needed a new Ford dealer. I found Mohawk Ford as the closest dealer to me. I gave them a call as I had just received a recall notice before we moved. The service department was very pleasant when booking the appointment asking if I would need a ride home. I arrived about 15 minutes early as you never know how busy the service department is especially the day after Boxing day. The service advisor was quite pleasant (also a surprise) . My truck was taken inside within a few minutes of me arriving. It was brought back out 30 minutes later, finished and ready to go. I was advised as to what had taken place and what to expect with the change in programming to the computer. My entire experience was exceptional and as such, Mohawk Ford will be my go to dealer moving forward. I highly recommend giving them a try if you have never been there. Thank again for the great service. Mike Buchanan

Lee Powell

Another great experience at Mohawk Ford for an oil change, new wipers, and a couple of new lug nuts!

Darcy Buchanan

I'm very happy with my brand new F-150. Mohawk is the best all round place to service and purchase your vehicle and I've tested a few other dealerships.

Ileana Pineda

Good cars, but be cautious, I was told they fixed something but when I checked before leaving the place the sync on the car was still not working. They were professional and asked me to bring the car on another date, since they will order the module and install it.

Diane Sargent

Very friendly service staff! Great service! Will for sure return. Out of the Ford Dealers in Hamilton in our opinion Mohawk Ford is by far the best to deal with!

Adam Shepherdson

They have been serving Hamilton for many years and continue to be a great family owned franchise

Glyn Veysey

I want to thank the Team at Mohawk Ford for the great service I got on a recall for my vehicle. They sent a letter out what was wrong and said my parts for my 2014 Ford Escape will be in soon. Made an appointment do get it done and got my vehicle that same day back. I am a Ford man and will never buy anything but Ford. Thank you so much.

Sidney Veenstra

Always great service at Mohawk Ford , friendly staff , very happy with my recent service . It was my first service on my recently purchased 2018 Ford Edge bought at Mohawk Ford

Steve Griese

Easiest car purchase I've had so far!

Line G

So far so good. Very professional and respectful personnel. Bathroom is exceptionally clean... Would have given a 5 stars but unfortunately we waited a very long time to do a deposit on our new car. So much more to discover about this new dealer.

Braden Millan

Service was adequate and shuttle service was nice. They did not take the time to explain what my vehicle needed done nor the relevance of making those repairs (longevity, prevent further damage, etc.).

ba_ba_blonde_sheep

Very efficient set up for a covid service, felt very safe and comfortable at the dealership during the servicing. Flawless and thorough 6month maintenance and snow tires rotation. Follow up phone call by the dealership manager and reminder to go back and have tires check. Highly recommend Mohawk Ford Dealership as they pay attention to you as a customer and as a friend.

Dang Chau

i'm really not happy with my vehicle, i bought it as a brand new car, but it has a lot of trouble since this summer.

Mario Tcheon

As customer service of any type in any industry is always on the decline, it is refreshing to experience the highest level of customer service I haven't seen in years, if not decades. Because of my recent first time positive experience here I will be returning for the excellent customer service they've provided.

Kathy Della-Nebbia

I purchased my Ford Edge over 5 years ago and I still love it! The Sales and Service at Mohawk Ford is great. Service Dept is always pleasant, prompt and great at shuttling me back and forth to my office. I have trust in the work they do and feel I am retaining the value in my vehicle the best I can. So I can drive it payment free for a few more years before I visit them for my next purchase.

Jay Poel (Flux101)

Great parts staff! They know their stuff.

Tristan Julliard

Great customer service

Lydia Nimbeshaho

Angela is number one person you are going to look for when you visit Mohawk Ford Sales Limited, she is amazing, it was my first time buying a car and she helped me beyond my expectations. She helped me save every penny in a very possible way, in about two days I had my 2018 Blue Ford escape. She even gave me a ride for my dental appointment. after getting my car, she kept calling me to make sure that I have the knowledge that I needed for my new car. I hope they will name one Ford after you Angela. This Appoline Nimbeshaho that you helped out and thank you so much.

Doug Sloan

Always friendly staff and great knowledge of their cars. Thank you Ted, Donna and Tracey for your help

Max Power

This is the second time I've used Mohawk Ford, there are some things that I believe you must go to a dealer to fix, they have the proper tools and knowledge. In the past I have used another local ford dealer, however the experiences were NOT good. So far I have been very happy dealing with Mohawk. The service people are very pleasant and helpful, I've been happy with the work performed and the quickness of the work bring completed has been a pleasant surprise! If I need Ford Service expertise, I will definitely go back to Mahawk Ford!

Dorothy Chabot

We can not say enough about the folks at Mohawk Ford. They all are outstanding. We were having an issue with our 2011 Escape and took it in to be looked at. The service desks folks help us, the shuttle driver was amazing. The technicians who looked at our car the best. It was determined that our car's issue was on the recall list from Ford. So the repair was FREE. It was a our lucky day. Thank You everyone.

James Aitken

Mohawks staff was warm and professional. My vehicle was serviced timely and washed and ready for my pick. I appreciate the good nature of the people in the service and part department. Thank you!

Samantha Auton

The service I always receive at Ford is incredible. I'm 23 and most places still treat me like I'm a kid, but the people at Mohawk ford have always treated me with the utmost respect that you'd expect. Always have a great experience when I come back here for oil changes or anything of the sort.

S. “Luckett” Luckett-Gatopoulos

Friendly service, good work, but no loaner cars available during my service appointment. Unfortunately, this location doesn’t offer its own loaners but facilitates rentals (you pay)...but actually couldn’t even find me a rental for the day. Definite drawback.

Ivar Gorr

Can't speak highly enough of Nick and the Mechanics at Mohawk Ford ! always honest and fair and never over charged me or fixed anything not needed! Twice I thought my brakes were in need of repair, but they wouldn't replace, sent me on my way explaining that it's a hybrid, the brakes just have a different feel than a normal vehicles ... My family all worked for GM growing up and I was poisoned against Ford. I am Happy I made the switch, My Hybrid Escape was the best purchase I have ever made, amazing fuel economy , tons of space and has been super reliable ! Thanks Ford ! the 2020 Hybrid Escape is my dream machine!

Lee Pearson

We had a wonderful experience purchasing our vehicle from Mohawk Ford in Hamilton. Our sales rep, Mike, was extremely knowledgeable about the car we purchased and was very accommodating to our needs. I highly reccomend Mike at Mohawk Ford.

Gerry

2018 Escape SE. Excellent product and very well priced with lots of features. Very friendly and helpful staff without being pushy. Highly recommended.

Saad Ibrahim

Great working with Angela and Tracy at Mohawk Ford to finalize everything on my used 2019 Mustang GT. They were extremely helpful and friendly and gave me a really good deal without much negotiations. Highly recommend Mohawk Ford. Recommend getting a 6-speed Mustang GT even more!!

Mike Kze

Bought my truck a month ago. No issues so far. Mike was a very professional and easy going associate.

Chris Farias

6 years ago I rented a Ford Fiesta and I loved it so much I drove to Mohawk Ford Hamilton dealership and bought one. Hardly any issues with that car in all the years we had it. Then it died last week. So we rented a Ford Escape. Loved it so much drove to the same dealer to buy a new one. Spoke to Laurie on the phone. She was so helpful with our broken Fiesta and didn't rip us off at all. I asked her for the most kind, least pushy, woman sales person they had. She immediately said, "You need Patricia." Well, OMG!!! BEST SERVICE EVER. Patricia didn't try to sell us anything we didn't want. No trying to up-sell us on things we didn't need. She was so kind, and not pushy at all. And we were (are) going through a tough time emotionally, and she respected that. I just love her. Then we were sent to Colleen for our financing and I swear I haven't laughed that hard in a long time. Again, kind and wonderful. Thank you to these three ladies for making our experience so pleasant. I hate being sold to and being pushed around. And in the car industry that seems to be the norm. Oh the stories I could tell you of salesmen talking down to me and trying to rip me off. But not Laurie, Patricia, and Colleen - my dream team!!! I'm ACTUALLY looking forward bringing my car in for tune ups just so I can see them again. And to buying my next car from them in 6 years!

Alexander Huang

A very good experience! Prior to getting my radiator replaced on my 2006 Explorer, I was given the option of going with a third party part as they tend to be less expensive. I appreciated that offer, but chose to stay with Mohawk Ford and the Ford part as they do stand behind their service (my personal experience). Upon examination of the work I noticed that there were two hoses running into the rad that looked like the outer shell was fraying. I took pictures and sent them to Jordan Emery the Service Manager after I had called him to express my concerns. He promptly replied back indicating that the 'fraying' I observed was a little bit of the heat guard and that the hose was fine and that I did not have to spend the extra money to have them replaced. I appreciated that. My experience with Mohawk Ford has been that if there is an issue, it always is best to review the situation with the management team. I have found them to be extremely understanding and responsive. I will always appreciate Stacey's offer to try get assistance from Ford to repair a 'fluky' break of the support arm (Sunroof) in my F150. She overheard me explaining the problem to one of the Service Advisors and she approached me proactively and indicated that she would try and get help from Ford. She was successful. I have been getting my cars/trucks serviced at Mohawk Ford since the early 1990s and although we've had our ups and downs, actions like the one for the Sunroof makes me keep coming back. August 2, 2016 - Update. I had to take the 2006 Explorer in for service the leak that appeared in the coolant lines that run from the front to the heater box in the rear. I explained to the Service Advisor that I wanted them to review the charges, as I had just had the Radiator replaced and was frustrated with yet another repair. She promised that she would review the charges with the Service Manager and when I went to pick up the vehicle, I noticed that she had reduced the labour rate to compensate me for the loyalty and the repeat visit.

Kelly Rowe

Thanks again to the team at Mohawk Ford! Today, we took our Escape in to have it's tires changed from the snows. While there, we were greeted by a lovely and friendly woman (sorry to have forgotten her name) and she took care of our needs asap. I asked about our other car, a C-Max and that it had an issue in the taillight... Fred Dath, a manager there, took it upon himself to fix my problem right there and sent me on my way - 100% satisfied! I really can't say enough about the kind of service you get here. Even in these strange times, I still feel like a valued customer. Thanks!

John Burrows

Brought my F150 in for oil change and recall work. Their oil change deal with tire rotation, brake inspection and multipoint check beats CTire and the quick-lube shops by a long shot. The location is a bit inconvenient, but well worth the trip.

Jaegar Greenway

Ted was great and easy going . My mustang has been treating me good and he had checked up on me a couple weeks after. I'll be buying another car off ted in the future! Thank.

Tom Grant

I’ve never bought a car before, so wasn’t sure what to expect, but can wholeheartedly recommend Mohawk to anyone looking to purchase. Totally professional, absolutely helpful in answering all of my questions, and I love the car I purchased! I worked with Jason and he was really great. Would buy again!

Barb Roszel

Well organized. Happy my car is repaired. Very friendly staff. Thank you!

Nancy Whitford

Mohawk Ford and my salesman, Stu Mauder went over and above my expectations. Considering the delays in acquiring new vehicles, Stu kept me informed of the status of my vehicle. This is the 3rd vehicle I've purchased from Stu and I highly recommend him to anyone looking to purchase a new vehicle. I will continue to deal with Mohawk Ford. I love the family feeling I get when I go into the dealership.

Du Le

First time brought my focus 2014 here for service. Booked appointment in advance. I had a friend drop the car off. When a friend came to pick it up, no service was done. Only the clutch was checked which need to be replaced in coming week. Recognized the mistake, service was done for free. Although friend had to wait for another 90 min, he said admin is nice enough. I am still waiting for a call back regarding the clutch change. Will update this review accordingly. Updated: received a follow up call after the holiday.

Michelle Roloson

Everyone here at Mohawk Ford are FANTASTIC!!!!! They, are polite easy going, and on the ball for all, and any information you need, even when you got the information already and forgot... Thank you Mohawk Ford Angela Teal ❤ and staff...

karyn taylor

Always a pleasure. Knowledgeable, helpful & friendly staff. Thank you Ted, 4th time and every time, you've gone above and beyond. Excellent customer service

Alex Prince

An excellent place to service your Ford!

Norman Cloutier

I have been with Mohawk Ford as a customer for a lot of years. Purchased new and used vehicles and never once was I disappointed. I always had great service and fantastic customer service with great knowledgeable staff. I highly recommend Mohawk ford to anyone looking for good vehicles and the best customer care along with excellent prices on purchases and servicing. Thanks for making my time and my family's safe and comfortable on the road.

Eric Fleming

I have patronized Mohawk Ford since moving to Ancaster a few years ago and I have been very satisfied with their service, both for the reliability and punctuality of their team as well as the friendliness of their staff. I would not hesitate to recommend them. Eric G. Fleming Ancaster

Anita Stalteri

Great service! My tire pressure light came on for the third time in three weeks. They were able to squeeze me in on a Saturday, a couple of hours before they were going to close for the weekend (I was worried about putting another week's worth of commuting on it). I was in and out of there within about a half hour!!! Very pleased!

Patrik Marcisin

Was able to book my service appointment online. When I got to the service centre they were ready to take my car and all work was completed within the hour! Awesome stuff.

Kate Elliott

Great team, right from the time you walk in the door for service. Service appointment is completed on time, and with very reasonable wait time. Or, take the free shuttle. I trust the service providers at Mohawk Ford with my car's safety, maintenance, and appearance.

Dave Zelko

Always honest professional service, how many people can say that? I will always have my Ford serviced at Mohawk Ford.

Julie-Lynn Duff

We just purchased our very first Ford! We bought a brand new 2019 Ford Fusion SE and our salesman Dave Heathcote was amazing! We felt this was an easy process and he answered all the questions we asked and was very knowledgeable about each vehicle we test drove. Colleen Glazier was amazing to deal with for all our financing needs. This team was awesome to deal with and made us very happy to have our first Ford! I highly recommend this dealership!

Leona Bruce

If it were not for the fact that I must pay money there, I feel like at home..awesome people and service..great energy there..rare these days..xo

Judy Lindeman

I woke up to a dead battery on a bitterly cold day on the Friday of the long New Year's weekend. Mohawk Ford was able to take my car in that day despite being very busy, and replaced the battery and even completed my oil change service which was overdue. They called me with a quote during the servicing, and even called back when they realized there was another part required that would only cost another $15, because they wanted to make sure I was okay with the extra cost before proceeding. The shuttle service was excellent too.

Tyler Linton

Re doing this survey again, had my Fusion go on for a recall service and they were great, friendly and efficient. Great Service!! Recently had my Fusion repaired there. Kim in the service department was very friendly!!

Kayla Barker

I came in to test drive a 2020 Ecosport and i had the most wonderful experience! Josh Maltby helped me with any questions i had, he made sure i could look at different models of the ecosport and he was extremely helpful today! I would highly recommend coming here! Josh, was very considerate to make sure I was satisfied and had all my questions answered before i left. He also made sure I was in full understanding of prices and everything i needed to know! I have also since brought my 2020 escape i ended up deciding on. I have brought it in a couple times for small things here and there. Everyone is always so helpful and makes sure i understand how much i would pay if i need to at all. It is greatly appreciated. Everyone always very kind. Overall wonderful people here! An amazing team!! ⭐️⭐️

David Morrison

Dave Heathcote was a pleasure to deal with. Great dealership in general. Very relaxed and friendly atmosphere.

Corey Owen

Lightning quick in and out for a software recall, staff were friendly!

James Stephenson

I have dealt with 6 salespeople over the years for new vehicle purchases and going to Mohawk was by far the best experience out of them all. No pressure, easy going, friendly, and polite staff. Looking forward to excellent service for my new ride!

Michael Bernholtz

Very Polite, Found the problem with my car very quickly. They were able to complete the service faster than expected. No trouble at any point. Great service, they were good with calling me on my cell and provided a curtosy ride to allow the vehicle to be picked up. Great Coffee

Toronto Marlies 04

To Whom It May Concern : Just want to THANK everyone at Mohawk Ford for their total expertise I experienced during my search for a new car. The complete staff where extremely helpful. I came away with a new car as well as feeling completely confident that I was able to operate all systems, again thanks to everyone's for their help and guidance. Thank you Mohawk Ford.

adithya payyadi

These guys are the most humble professional car experts out thr, recently got a Ford Edge from them and the extent to which they go to help a customer is beyond words. Stacey and Dave were exceptional and very patient to answer all my questions and get it off lot in no time. Guys really appreciate for a great car and the helping hand you extend for your customers. Highly recommended!

Ashley L

The customer service at Mohawk is stellar. I was welcomed, spoken to kindly and was treated like a regular customer even though it was my first time there. I was impressed with how friendly everyone was. My service was completed quickly as well. Great experience.

Ahmed Mekhimar

Amazing service lovely staff love ford Mohawk always above any expectation.

Frank Collis

Through all that has happened for the last year and a half , you find everything that follow has not changed they have handled everything in stride. I have always had very good experience at Mohawk Ford. The staff are always friendly and polite, that is everyone I have had contact with. They are always willing to help. Every thing is done as quickly as possible. The staff makes you feel comfortable. I would recommend Mohawk Ford to anyone. Everything is always great. They also handle things that are not a schedule appointments as quick as possible. The staff are always very helpful and keep us up to date.

Lori Mizzi

Friendly fast service . Safety was #1 .

Solanch Speranza Baro

Hamilton FORD has been so gracious, the ladies of the from desk are so courtious and friendly. Very approachable. The mechanic that fixed my car was Chris. He was very nice and came out to talk to me, explaining what my car needed and why. Very insightful. Most of all it was all quick and painless, not over pricessed and I know I got my worth for what I paid.

Michelle Drew (MichelleLovesCuba)

Love this place. Bought our 2015 Ford Fiesta from Johnny the Manager. He was awesome. So nice. Colleen in Finance is amazing. She is the one that got us an amazing deal on financing. We felt like we were not just another person that walked into the Dealership. They are amazing. They are not pushy at all. I would recommend them any day of the week and twice on Sundays. Love the Secretary Holly. She is so sweet on the phone. So professional all around. Love Teddy Bear too. He is so nice. We loved how Mohawk Ford is owned by a Family. Makes it so much more enjoyable to buy a car. We love our new addition (2015 Ford Fiesta S). It's so comfortable and so enjoyable to drive. Thanks so much Johnny and the Whole Gang at Mohawk Ford!!!!

Edgar Pow

I originally went went to Mohawk Ford because it was closer and easier for work. During that time, I realized how nice they are!. About 5 years ago I purchased a new car from them. Over the years I have been met with the best A1 service and staff. I have dealt with a number of Ford dealers, from the Brantford and Simcoe area, all of whom are more concerned with life and whatever else, then the customer. When it comes to service, you can't beat the staff who are a pleasure to visit.

Jasmine Fong

Service was completed very quickly and representatives were extremely helpful and knowledgeable

Tarek Saleh

The folks at Mohawk Ford provided a safe and expedient process to trade in my car and purchase a "new to me" car. I loved my experience so much that my wife decided to do the same thing 1 week later! Mike Savvis was a great help and I really felt he did his best to get me the most out of my trade in. Thanks and stay safe everyone!

Ay Yeth

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️10 stars is not enough for this amazing branch of Ford. I love this "Mohawk ford", all the staff are amazing. They goes above and beyond for their customers and tries to help as much as possible. Excellent, Wonderful and Great service!!! and most of all we feel that we are not just a customer but a family member that you always help. From the mechanic (Duty on Saturday) service advisor and most specially the service manager, "Ms. Laurie Polap". (Thank you for the info for scheduled maintenance tool). Truly you are amazing!! Thank you so much for all your help. God bless you all!!!

Tim M

Fantastic dealership. Reception is very polite and the drivers are personable and punctual. The service on my vehicle was fantastic. All fluids are topped off, and they even washed it for me. Highly recommended.

Sarah Hanlon

So far, this dealership has been wonderful. I’ve dealt with Oakland Ford in Oakville in the past which has THE WORST service. Mohawk Ford in the other hand, is friendly, efficient, and finds the problem and fixes it the first time you see them.

Ward Maltby

I recently took my Ford RS in for service because the shifter just wasn't right. The Service team was excellent, they have to engage Ford Engineering to resolve. They were extremely diligent in resolving the issue. I am very please with the quality of service and the fantastic attitude of the team.

Karen Hill

Excellent and friendly sales team. Receptionist is so inviting amd helpful. Service team went above amd beyond d.

Thomas Edward Allan

Have dealt with this dealership over 50 years. Have always been treated like I was a special customer. Work is also great, car is clean and in the nicer weather they even wash your car for you while they have it. The curtesy drivers are friendly and reliable to get you to and from where you need to be, the front desk is also great. The service manager is the best and Stacey and Kendall are specal people

UhhhnSON

Purchasing a vehicle is fine, but be warned, their service packages are garbage. I tried to put my winter tires on back in October during my annual service and was advised not to by the staff, they told me to do it closer to the winter. I did so just to end up having to pay...which is total BS. I was told "tire rotation is only included if you do it during your annual service", which I tried to do. I pay enough extra money each month for my service package, I shouldn't have had to pay for this.

Mitch Service

Excellent service! Ford messed up on getting my truck delivered on time (over a month late), but Mohawk was great at keeping me up to date and even helped me out for my patience!

Cassandra Almeida

Love our edge! Very easy to drive, easy to switch between myself (I’m 5’1”) and my husband (he’s 6’3”). Very spacious and comfortable. Would highly recommend!

David Groves

I’m really pleased with the service at Mohawk Ford and with Dave McNeill’s help selling my used car! They’re very prompt and accommodating. I will definitely be bringing my new car back here for servicing. Thanks again!

Cleaning Girl (Mandy)

Friendly staff, recently had enough with the eastgate dealership screwing me over for my extended warranty and overcharging for services that weren't asked for, so I decided to come here. I was not pushed around and haggled to buy parts or pressured into services. They told me everything so I could understand and agreed that I was being taken advantage of from the previous dealership. Great people awesome service. I recommend this dealership over the eastgate one.

Samy Nastasi

Do not buy a Ford. Certainly not from this dealership. I bought a brand new Focus 4 years ago. As soon as i picked it up and started driving it I noticed big problems from the notoriously bad powershift transmission. I trusted Ford to fix it because it was under warranty. I have had the clutches replaced 3 times now and still having problems. I talked to Ford customer relations and they're willing to do nothing for me. I talked the sales manager at Mohawk Ford. He wanted to give me $6k for the car (4 yrs old, 117,000 kms) and he wanted me to buy a brand new car. So not only was ford not willing to help their customer. They wanted to pass down the cost of their defective design to the consumer and try to make a profit. He was not even willing to absorb the cost of refurbishing the car. Ford is a terrible company. It's not a surprise they can't sell cars in North America. Update: Mohawk Ford contacted me through Google reviews. Anyone reading this rest assured this was only to save face. They were not willing to make a better offer and stand by their product. Don't buy from them.

Armita Gkh

I had an excellent experience! I would like to thank dear Josh, Samantha, and Don for being such a great help! It was our first time buying a new car and these folks were the most amazing pros to go to.

Joseph Richard

Great service on a warranty issue..thank you!

William Lawrence

Very great people Josh is great guy honest and up front

Caitlin Tydd

I went to this location for the first time today because my previous mechanic couldn't pin point the problem in my vehicle (it was the turbocharger). Upon arrival I was taken care of right away and they did a full inspection and diagnosis of my car and found that my turbocharger was failing and needed replacing. If I hadn't gone there, my car would've been in worse condition. Professional and helpful staff!

Lorraine L

Positive experience from the first step onto their lot. Angela & Don were great salespeople, extremely professional. I HIGHLY RECOMMEND, purchasing a vehicle here. I even got a Full tank of gas ⛽️.. thank you.

Dan Kelly

Dropped off our Escape for regular service. I commented that I had heard a growling noise coming from rear brakes. Mohawk looked at them said that rotors had rust on them that was causing noise.They replaced rear rotors and pads under warranty. Performed all the service and ready for pick up in less than 2 hours. I was very pleased with level of service, the pleasant staff behind service counter and no pressure discussion with salesman in the lot while I waited. Thanks Dan

Chelsey Moran

Everybody was very welcoming even before I made a decision to purchase. Angela was very thorough and professional with her services - she even walked me to my car with an umbrella because it was raining. I will continue to recommend the Mohawk Ford team in the future.

Bob Roberts

Having worked in Car dealerships in the past, I was very pleasantly surprised with my experience at Mohawk Ford. First off if your only dealing with them may be with parts. The woman in parts knows her stuff but can be crusty. Other than her the dealership is way above par. Reasonable prices, they only fix what needs fixing. I an ex "stealership" employee actually trust this store. Service associates are pleasant, knowledgeable and know where the most comfy seats for waiting are. I could go on and on but you already get it that I think Mohawk Ford is a great place to service your vehicle. Or buy one!

Don McEachern

Good service team. Let you know what's happening with your vehicle. Friendly shuttle service.

A J

Keith in parts department very helpful and knowledgeable person for the customers

Tim Thomas

Once again a very comfortable purchase experience with the sales team at Mohawk Ford. Our new (2021) Escape is a perfect fit for our life style. As retirees getting into and out of the Escape is easy and the performance is surprising. We specifically chose the 2 lt. engine option for the towing capability and it handles our cargo trailer like a champ. Fuel economy is another big plus. The list of "likes" goes on and on. We have yet to find a "con". Short version, we love our new Escape!! Just completed the first service on our 2021 Escape. Service was started promptly on schedule and completed in a timely manner, ie: not so quick as to be "sloppy" yet not too slowly either. Service writer friendly and competent. Covid restrictions in place. Good job people!

Wilson sam

Meeting Daniela, my advisor, she greeted me pleasantly with " Good afternoon, how may I help you today". She was a great help as I tried to explain what had happened during the hot weather with a very rough, shuddering acceleration. Of course now it is cooler temperatures the problem doesn't present itself the same. She took all the particulars, carefully listening to me and then reinterpreted back to me to make sure all the info was correct. She then ordered the appropriate tests. Also having my winter tires installed and an oil change done with other checks as well. In a short time the Focus was out on the road being tested, of course due to the change in temperature, the problem didn't occur. However all the staff that I met where pleasant and tried to be most helpful. One suggestion though, could the technician please set the date on the screen so that I may change the time. Most frustrating trying the get the new time set and not having it complete. Apart from the suggestion, the visit was quite pleasant. Even had the staff wish me a Merry Christmas as I will not be back until late spring. Nice touch.

Dan Clark

Great customer experience ..as usual...great people and service...5 star service...quick and very affordable...

Kim Brash

Visited on February 13, 2019. It was another icy storm day. The reception staff were quite chipper and professional. It was also very busy. On the other hand the technician who serviced my vehicle found significantly extra tire tread depth on one of my tires (compared to a previous different technician months earlier) - someone is not reading the depth accurately. Although I definitely appreciate the good front end staff, it is more important that the vehicle technicians do a quality job. Sincerely. Tom B

Dawn Grainge

Absolutely love my 2017 Ford Escape Titanium. Thank you Josh for making this purchase fast and simple.

Michael Pompetzki

Vince at Mohawk Ford jumped hoops to find the wright truck for me. it was more than what I had expected and am extremely happy what he found. Ford f 150 trucks rock. Sincerely thanks. Michael Pompetzki

Brandy Hopps

We've worked with Mohawk Ford specifically Josh, over the past 4 years to purchase our last 3 vehicles. Josh is very helpful, knowledgeable and not pushy. The dealership itself has a great team but Josh is our go to guy. We'd recommend them if your looking for your next vehicle purchase.

kirk campbell

My vehicle was towed in late in the afternoon and I was not expecting anything to be done at that time. First thing in the morning once the service dept had a look at it and discovered the problem I was called and advised. I was also advised that my battery may need changing but they would check and advise. I had been aware there may be an issue with it. I received a callback on the battery and it did need changing. I was called later to advised that my car was ready. I had it back in time to pick up my son from work Quite satisfied with the service and the communications. Thank You.

Sue Stilson

Tire change, winter tune up done very well. Shuttle driver and service was kind and safe - with one little thing. The male service representative overlooked some details. It all got taken care of - and thanks to the others for filling in the gaps! :)

Craig M

Thanks for hosting the bronco for show and tell.

Angelo DiNicolantonio

They programmed my new key for free. Did it super quick, and they took care of a recall on the spot. Great staff and very helpful.

Frank Rossi

I thought I had an appointment pre booked and dropped my car off Thursday night for Friday appointment. I was told that there was no record of it. The person working the desk , took my information anyway and my Car was done by 10:00 on Friday morning. I was really appreciative they still got my car done. They also called me with the issue to. Very happy with the service.

Patrick Swan

Recently bought a used vehicle from them. Have dealt with them for repairs mostly over the years. They made buying a vehicle very easy and no pushy sale tactics as well They addressed all my concerns and when I received the vehicle it was better then we could have hoped. No hassle buying, down to earth sales staff and very professional. I would definitely recommend them to anyone. Great job Mike.

Andres Traverse

I recently purchased my second pick up truck from Mohawk Ford. The product is the best on the market and the commitment to first class service by the dealership is clearly evident. Thank you Mohawk Ford. Dr Andy Traverse

ed kowalyshyn

I have been dealing with Mohawk Ford since 1984. I like the no-nonsense approach of buying a car and the fact that their service department treats me with respect and makes sure my vehicle is taken care of properly. I highly recommend Don Bundy for sales and the entire service staff at Mohawk Ford.

Gary Ellis

This is the second new vehicle we have purchased from Mohawk Ford in 7 months. I cant say enough about the professionalism, dedication and effort that Ted Ferguson afforded me. On top of all that he is a decent nice guy! Through Ted's patience and more patience I am driving in a vehicle that I didn't even know existed. I am very happy with my purchase and Ted gets my full endorsement as an outstanding person and sales guy. In Ted's oft repeated phrase he did "Great Great!" Thanks Mohawk Ford and Thanks Ted.

Kimberly Service

Today I picked up my brand new 2019 Ford Edge from Mohawk Ford. Josh Maltby was our sales associate and he truly went above and beyond to make a daunting experience informative, fun and stress free! I have zero buyers remorse and feel like I got a fair deal on a great car. He spent lots of time walking me through all the unique features of the car so that I could drive off the lot safely and confidently. I have nothing but praise for the whole team. I am all smiles as my overall experience, from test driving, reviewing warranty options, adding snow tires etc. was awesome. Big thank you to Josh and Mohawk Ford!

Rosemary Buckley

I have a very busy schedule and Mohawk Ford manages to accommodate me. The staff are always friendly and helpful and it's a pleasure dealing with Service Manager Laurie who always takes time to speak with you personally. :-)

Michael Lumsden

I found the Escape (that I ended up purchasing) on their website, before photos of it were posted online. When I dropped by their lot hoping to view it, I met John (Johnny) Ferguson. He knew the vehicle from stock number only, and said that it was on the lift in their shop getting its first look from their mechanic. He lead me to it, and showed me a few small dents that he said he'd have popped. When I returned to take it for a test drive a few days later, the dents were gone. John was open, patient and professional. It was a pleasure purchasing a car from John at Mohawk Ford. I've only good things to say about my experience; I would buy from there again.

Shener Asim

We want you to know that we are very pleased with Angela Teal. We want you to know how much we appreciate the way you have care. The quality of service your company provides. We sincerely appreciate your responsiveness and the way you conduct business. We have recommended your company to others because of our satisfaction with your service. We look forward to doing business with you for years to come.

F ZING

Very enjoyable and pleasant personal experience purchasing a new vehicle at Mohawk. All our questions were answered to our satisfaction. Both the trade in value of our used vehicle and purchase price of our new vehicle were acceptable.

Josie Angelini

Great service. Staff is very pleasant and helpful. Welcoming environment.

Mark Green

Great as always. Never have I had an issue with this dealership. They take care of me everytime and even found me an early appointment so I could get away on my trip. Truly great ppl.

syu z

Very suspicious business practices. On their website, a Mazda was listed for $7000. On autotrader.ca, it was listed for $6000. When asked which price is correct, he said the $6000 is correct and the price was JUST lowered; implying it was at $7000 for some time, but the website had no pictures of the car at all. Asked if we could test drive it, they said yes, it was a recent trade in, it's beautiful, garage parked, etc. Doesn't mention any issues at all. Once we arrive in person after a long drive, says there's rattling and it's a heatshield. I do a quick inspection of the car and run a scan, there's error codes with the EVAP system, airbag sensors need replacing, massive amount of rust around the wheel wells, one completely eaten through. Conveniently left out pictures of the rust in the autotrader.ca ad. Asked if this would all be fixed up and they said yes. They were going to see what the total cost of repair is, whether it makes sense, etc. Then get back to me on whether they'll fix it, sell it, junk it etc. Haven't heard a thing for a month. They're really good at smooth talking and being super friendly; like most dealerships. Be very careful and use a communication method you can document everything so it's not a he said/she said thing. The moment you catch them lying or something is conveniently unmentioned or 'misinterpreted', just walk. All trust is gone.

Mark Cox

I'm from the US, and found myself in need of quick service and document retrieval so that I could import a newly inherited vehicle across the border without having to return. The car was seen promptly as scheduled. A free shuttle was offered, though I opted for a rental which was provided at well below market rates. The work was performed to satisfaction in the time allotted. And the Vehicle Compliance document was provided by Ford within the 24-hour period as promised. In short: They performed courteously and as was required.

Lisa Brown

Absolutely excellent customer service!!! From the moment my husband and I walked in, we were greeted with friendly smiles. They were amazing, listening to all of our needs helping us find the perfect car. The team at Mohawk ford was so knowledgeable with all of our questions and concerns! Definitely the best dealership around. Great management, great environment!! Thanks Dave and Paul, you went above and beyond!

Marion Wilson

i am very happy with with my Ford Escape. Am very pleased with the service from the all the staff at Mohawk Ford.

janwillem jansen

The throttle works flawlessly now. Unfortunately the radio still does not function properly which I hoped the antenna replacement would have solved. Maybe I can find a used FOCUS radio (the 2005 car is not worth a new one). Maybe you have one lying around ?

Sherrie & Donny Orr

The staff at Mohawk Ford are very welcoming, friendly and knowledgeable. I would recommend this dealership to anyone looking to buy a vehicle. Being female, I have been "dismissed" at other dealerships, but that is not the case at Mohawk Ford.

Steve Halvorsen

I purchased my new truck recently at Mohawk Ford and had it in for its first oil change. The sales people were fantastic, the service department had my truck done in no time. Thanks to all the staff at Mohawk, keep up the good work!

Dayna Fischer

outstanding customer service. Thanks to Jade in service department for his assistance in all matters. Everything was handled professionally and in a timely manner.

ahmad yaver

Great experience and on time.

Patrick Skrodzki

Great overall experience buying my Edge ST. Many thanks to Mike Savvis for his help and knowledge.

Keith McKay

Car is in perfect condition. Runs well. Looks good. Very professional experience. Always get top quality work here. Service department is courteous, professional -- and competent.

Stacy Chambers

HIGHLY RECOMMEND. I recently purchased a 2021 Ford F-150 from Mohawk Ford. I absolutely LOVE it!!! This is my third truck purchased from this dealership. I will remain a loyal customer. Angela Teal is THE BEST sales associate, having put me in all three of my trucks. Each time, she has gone above and beyond to find me my dream vehicle. Special mention goes to Kendall and Tracey for their hard hard work in locating the perfect truck for me, and arranging excellent financing.

peter strich

we had a great sales representative made us feel welcome and Angela’s knowledge of our vehicle that we purchased was outstanding. I would recommend Angela Teal to anyone of my friends

Frances Taylor

Showroom is bright and clean. Lots of vehicle selection. Everyone very helpful & friendly especially Ted |Ferguson. Sales consultant Josh was very knowledgeable & great when he went over details of my purchase and the vehicle, I recommend this dealership to everyone.

Betty Birrell

I was VERY impressed. I rolled into the yard at 4:30 on a Friday afternoon with my car which wasn't feeling quite right and the engine light had come on. Even though it was the end of the day I was greeted by a very friendly front desk and offered an immediate ride home. I was promised a quote for Monday morning and sure enough early Monday morning I got my quote, followed up with a fast fix and on time shuttle pickup. The front desk remembered me and the fact that my husband was in the hospital - then of course, inquired about his progress. I couldn't have been more pleased!!

Tyler Lynch

I left my original dealership to have my truck serviced at Mohawk Ford, I could not be happier. They were able to resolve the issue in one day, which was great! I was most impressed with their communication from booking the appointment, updates while my truck was in their possession all the way to providing me with the keys back. I will definitely be bringing my vehicle back and look forward to building a relationship with Mohawk Ford moving forward.

Ben Comeau

Good service, individuals who care.

Michael Sheppard

The experience was very painless and on point. Good service and a smile on all the employees that were there was very nice to see. I'm glad I went with mohawk Ford.

Brooke Brown

We recently purchased a new Ford Edge at this dealership from Angela Teal and it could not have been any easier or stress free. She listened to our wish list and budget and went above and beyond to find us an incredible deal; at no point did we feel pressured or up-sold. The reception and other staff were also very friendly, great experience overall.

medic53067

Service advisers were very helpful, shuttle driver was very prompt. Service took only a short period of time and I was picked back up and reunited with my car quickly!

Scott Davey (hoss)

Have bought 4 new vehicles over the years at Mohawk and have always been treated with respect whether just looking or purchasing. Will gladly keep dealing with Mohawk

Bethanie Maria

We had an excellent experience with Mohawk Ford thanks to the lovely Donna Barker. The sales process was smooth and we were able to get the vehicle we wanted plus some additional extras. Donna was friendly, informative and went above and beyond. Thank you, Donna and Mohawk Ford for the excellent service. We are enjoying our two new Ford F150s. Will be back for future business!

Chris Ferraz

This was my first time servicing my vehicle at Mohawk and a last minute schedule change had me in a position of needing to cancel. I dropped in unannounced and the team adjusted their schedule on the fly to get me in and complete everything I needed done. It was a warm, friendly and stress free experience and I highly recommend them.

Sandra Cardwell

Excellent. Mike Savvis ensured we had a smooth transaction and great service!

S S

Ford was very well organized with all that’s going on with Covid. There was no confusion on where to go, what to do etc when dropping off car. They cleaned everything, and even gave face mask upon entering service dept.. Trust is important to me when dealing with a mechanic, and I feel I can trust Ford to be honest and legit when comes to my car. I always appreciate the follow up email I get from them to see if everything went well.

Phil Barnes

My wife and I now each have a Ford from Mohawk and decided to use the dealership for all service for these vehicles. This is the first time we have done this, as over the years we have usually used a variety of garages and quick lube shops. We have found this to be surprisingly worthwhile and a very positive experience. The staff has been great, the shuttle service efficient, and they have helped keep the vehicles up to date with the latest service bulletins and warranty issues. They have made appropriate suggestions for service that could be needed soon, without being pushy at all.

J Avery

Just picked up a used F-150. Dave McNeill, the used vehicle manager was easy to work with and quick to respond. Samantha in finance was very professional and made that part go smooth! Overall, great experience that went the extra mile!

Maria Nickz

From front desk to mechanic especially Fred (he is by far very helpful on fixing my car). They are all friendly and helpful. Thank you Ford!

Elizabeth Lain

I booked an appointment to have my battery checked since it didn’t seem to be holding a charge to the point that I had to call for a boost when I discovered a dead battery for what seemed to be for no specific reason. At. The onset of the appointment, Kim was very kind and reassuring to my needs, inviting me to enjoy a magazine and refreshment. The mechanic did perform a complete diagnostic on the vehicle and discovered there was a problem with the battery, it required to be replaced. Overall, the experience was positive. Kudos to Kim for her reassurance and kindness. Elizabeth Lain

Bruce Leech

Paul Burdon at Mohawk Ford went out of his way to find exactly what I was looking for. I was fairly specific in what I wanted and he made the effort to find just that instead of trying to convince me to settle on what might be more easily available. He was down to earth and personable. It was just two guys talking cars. They kept me informed and were very careful about the delivery. Good people all.

breakmon240

Very pleased with the service, courtesy and professionalism of the staff to take care of my vehicle and take the time to keep me advised of any issues.

Bill Davies

On Nov 13 I had a problem with the driver's door window on my Fusion. When I went to the dealership on Nov 14 to set up an appointment they told me they were completely booked for the next several days but would try to fit me in to their schedule if the car could come in before 8:00 am on the 15 th. By the noon hour they solved my problem. I can't say enough about the people who work in the service department. They are all knowledgeable, friendly and very customer orientated. This is just another reason why I continue to deal with Mohawk Ford.

Tina Dhaoui

Had a horrible experience and will never be going back again!! Came in at my appointment time. Asked how long will it take and was told an hour and a half most. Git a shuttle home, then noon came around and still no call. So I called them and asked how it is going with my vehicle because I need to be back at work at 1:30. The lady said oh I didn't know you needed to go back to work, I'll check to see how they are doing and call you back" I waited for the call till 12:45 and still no call. So I called back and explained again. So then finely the tech came while she was in the phone with and and said that they can't fix the problem because warranty won't cover it and it will cast over $250 to fix it. Then started blaming the dealer I got the vehicle from that they had done something wrong. I waited for the shuttle and got to Mohawk Ford and they explained the same thing in person as they did on the phone. Was late to work because they didn't get my vehicle checked till I called them!! I contacted the dealer I got my vehicle from and had to bring it all the way there over an hour drive to be told it is just a wire the is open and can be fixed no problem. So a whole day wasted with Mohawk Upper James for nothing!!

Paul Gasparin

Very prompt and excellent service.

Mike Savvis

Great experience! I would recommend Mohawk Ford for Sales and Service to all my family and friends! Love my 2018 Focus Electric. Thank you Mohawk Ford.

Margit Wessner

Late Saturday night my engine light came on. Showed up without an appoint first thing on a Monday morning. Service desk people open the doors early so I wouldn't' have to stand in the rain. The fit me into their busy schedule. Thank you!

Mike Gobbett

Thank You Pat and all that were involved with our purchase of our Ford 150 pick up. Excellent work by all. Extremely knowledgable staff that made us feel comfortable with our purchase. I would highly recommend Mohawk Ford for the purchase of any new or used vehicle Mike & Chris Gobbett

J F

Just an oil change, but it was exactly the time frame they quoted me and was less expensive than a higher end quick stop lube shop would have cost.

Tomasz Tomaszewski

Really good experience, highly recommend this dealership!

m.dere100

Here to praise the service department! I've newly moved to Hamilton and was looking for a dealership to assess some mild damage on my car. These guys were great on the phone and when I visited they quickly assessed the damage and tended to it efficiently. Great work by Fred, would definitely recommend!

C Butter

Just picked up my 4th new vehicle from Mohawk Ford. As always, it was a great experience. No pressure to buy, plus lots of patience as I weighed lease v purchase options, snow tires, FWD v AWD. Sales staff was helpful, respectful and I got exactly the car I wanted for a great price. Worth the commute from Toronto. No hidden or extra payments, no hassles, just great service.

Horacio Parreira

I had towed my company truck towed because it was not working. I was told the service technician was going to plug into the computer scanner to find out what the issue was. I was told initially the starter and battery needed to be replaced. I agreed, my employee drove the truck home. Next day not working again. Called back ford and we were told they would have a mechanic stop by the house to assess the issue. We were told the transmission needed to be replaced. At this point I loss all trust after spending $1,000 and still have a truck that is not working. This was unacceptable. After complaining we got no further ahead. I brought the truck to a private mechanic and he did a computer scan and found the issue immediately. It was a range sensor that needed to be replaced and not the starter and battery. MOHAWK FORD WAS FISHING for the problem and tried to get us to pay more when they DECEIVED us from the beginning . The people working at this dealership are SCAMMERS!! Worst experiencing ever. I fully understand why more people are avoiding dealerships. I would strongly recommend NOT TO USE their services.

Michael Fitzsimmons

For the longest time that I could remember I was a ford hater but Mohawk ford was the start to that change. I live in Cambridge and was having bad luck car shopping and was in Hamilton for the weekend. I thought what's there to lose so I stoped by and talked to Adam (sorry if the name is wrong I'm bad at names and I lost your card lol). I told Adam what I needed and that if I went with a ford it would be from a lot in the Waterloo region because Hamilton is a bit of a drive for me. I expected no help after that point because I was telling him he's not making a sale but he went on to show me the escapes and answered all my questions and treated me as if I was like any other customer. Out of the 6 or 7 test drives I went on i was the most excited after the one in the escape. Adam wasn't pushy about making a sale (neither were the guys at parkway ford in Waterloo, must be a ford thing) and I have since traded in my old Pontiac torrent for the 2017 ford escape se and haven't looked back since. I love the car and the experience I had at both ford dealerships. I would like to thank Adam for kick starting my love for ford and for giving me the best service he could.

Cheryl Dalgleish

Took my Uncle to retrieve items out of his 2017 Ford Expedition with a dead alternator. No alternator available in North America. Over 50 thousand for this truck and alternator dead after 3 years. Don't know when his truck will be fixed. I will rethink buying a Ford. Thought I need to thank you for finding the part for my Uncle. He was only without a vehicle for 5 days.

Brande Spence

They squeezed me in on a Monday. Customer service was wonderful!

T Shiskoski

Very helpful, friendly and patient. All available rebates were brought to my attention. Everything about the purchase and trade was explained thoroughly to my satisfaction. I would highly recommend my sales rep Josh Maltby. March 2020, there have been 2 more transactions with Mohawk Ford and Josh since my first review. Great service again. 5 stars.

Mohamed Aly

I had the pleasure of dealing with josh and Donna and they were incredible, they were so friendly and made the whole process very easy, I purchased a van for my business from them and if I ever need another ford vehicle, this is where I will definitely go, thank you Josh and Donna, you guys were extremely helpful and always went above and beyond for me! Would 100% recommend!

Laura Tempelhagen

Extremely rude customer service.

Dominic Rajaratnam

Huge shout out to Clair in service! I'm not from Hamilton and I had a my truck breakdown and I was stranded. Clair got me fixed up and on my way in no time, very professional and friendly. Thanks for all your help Clair and the rest of the service crew! I might just make the drive from Etobicoke for the awesome service!

Michael Sabelli

Very frustrated with the ongoing transmission problems on my 2013 Ford Focus Titanium. It has been "serviced" numerous times but the issues of shuttering and hesitating persist. I don't know who to blame, either Mohawk Ford or Ford itself. I am at the point of selling this vehicle and purchasing a different manufacturer. The staff at Mohawk Ford are friendly and courteous but I am questioning their expertise in solving these ongoing transmission issues.

Said Maktal

The sales person was very helpful and all the managers that I dealt with were all great

Jennifer Eaton

Mohawk ford was amazing. They listened to what I wanted An helped me get it at a price I could afford. I will definitely continue to keep my business there

Ian Johnstone

Nice friendly staff,hot drinks available which is a great idea. Also water is available. Shuttle service is available which is good if you are having a big job on your car. Always use Ford services as I am sure that all the parts are genuine Ford parts.

Wesley Ravi Perkins

Laurie Polap, Service Manager is amazing. Answers to all your questions and if she cannot finds out and gets back to you promptly. She is a great asset to your dealership. Her attitude and customer relationship is excellent,

Jason Shedden

Mohawk ford made my Ford Fusion purchase the easiest car purchase I have ever made. They found the car I wanted, brought it to the dealership, let me inspect and test drive it, gave me an amazing price that was better than I expected. They had it ready for me the moment I wanted it. I couldn’t have asked for a better experience. I will definitely go back to John Ferguson and his team with my next car purchase and have already recommended Mohawk ford to a few friends and family who are currently looking for a vehicle.

Veronica Luciani

Was my first experience with Ford Mohawk after moving from Edmonton. I went in to get my sync checked out as it would display as synced by I wasn't able to hear phone calls. They were wonderful with checking my issues with me with various employees. Including the mechanic who owned a similar model. Each person sat with me using their phones to call me and check before and after softwhere was updated. They also brought up an issue I had forgotten to bring up and fixed the problem no charge! Great staff and I would go back with any Car issue.

Glen Amis

Needed a new F150 pretty quickly, last Thursday visited Mohawk Ford and spoke to Paul around 230 pm. We had the deal done and truck was ready at 630 pm, great service and a great dealership to work with. Really happy with the F150.

Marina Scobie

great service at my last visit , quick and efficient staff always friendly and the shuttle drivers always polite and courteous , thanks Mohawk

Pauline Bruzas

Am very pleased with my titanium Ford Escape. Am not pleased with the dealer not being able to produce the manual at time of pick up. Am especially not pleased that it hasn’t arrived yet as it was apparently mailed. Would have been a lot easier to understand all the bells and whistles on this vehicle. Was told it was easier to get a PDF file I replied I am not that proficient with computers and would prefer a real manual where I could flip the pages to learn about my purchase and trouble shoot. Was also told the car should not have been sold without the manual. (By Ford family members)

Nancy Josling

As always, service at Mohawk Ford is top notch. Prompt, complete and staff are consistently pleasant and helpful.

brandy hopps

We've bought 3 vehicles from Mohawk Ford in the past 3 years and worked with Josh each time. He has been great through each purchase. Very helpful, knowledgeable and not pushy. The dealership it self is wonderful, great team at this location. Josh is our go to guy and would recommend him if your looking to purchase.

Cindy Prankard Bennett

Great customer service and friendly staff ! I was in and.out with my escape in a timely manor

Charles Cicero

The service staff was courteous and the service was completed in good time. But the invoice show the wrong grade of oil used for my SUV. The adviser questioned the tech. He said he put in the proper grade of oil, so the invoice was corrected. But I am still not convinced.

Jeff Walker

This is my 4th vehicle purchase from Mohawk Ford within 5 years. 2010 f150, 2014 5.0 mustang, 2016 f250 lariat and the latest a 2017 f250 XLT. All of my experiences with Mohawk Ford sales and service have been great. They are very well coordinated with each other and the customer and you can tell they actually aim to have customers 100% satisfied before they walk out the door. Not once have I left after a purchase or service and been disappointed. I have peace of mind every time. They always go the extra mile for me.

Tim McKeil

Had a bit of a mix up with my snow tires. This was dealt with by recognizing how much trouble that was for me and by offering a real cost concession. I was very glad about that. Earlier paragraph is from end of last year. Had my summer tires put on the other day, Apr. 23rd. Shuttle service very helpful in making it a productive day. That was last year. This year, on April 22, 2020, during the COVID - 19 shutdown, they managed to bring my tires in, get them installed and do an oil change. Due to practical issues, I was not able to wait inside, get a ride home, nor go to a local restaurant. That will be something one has to consider, wherever one goes for services at this time. Since, I had the first appointment of the day, I only had to wait a little over an hour. There was strict adhesion to pandemic protocols. The oil change portion was cheaper than I expected. I remain at four stars simply because there is nothing after 5, but I have absolutely nothing to complain about.

Carol Denholm

The service was for two recalls and they were completed without issues. The shuttle service was prompt and friendly. Much appreciated

don bundy

Service was fantastic. People were friendly. Had a great experience.

Samantha Turner

I feel the service department is great. I actually left my vehicle there for a week while I had a rental and they didn't complain. The price of the service was not horrible and their rental partner was fab too ???? P. S. Yes I paid my own rental as the length of time was my own doing. Do not expect them to just hand out cars.

T A

Go to this dealer and ask for Josh Maltby for a sales person (I am sure the other sales people are fine also I just dealt with Josh)! Unlike many dealers who come off as crooks and are always trying to BS you this dealership treats you with respect and does their best to actually make you leave and feel like going back again one day.

Peter Lesser

Great salespeople to deal with. No pressure at all. Purchased a 2018 Ecosport and am loving it. It has pep, power, comfort and every gadget you can think of. Traded in a 2011 Ford Fusion and have not regretted the purchase.

Farid Safazadeh

Love Ford. Many Models are amazing like Escape or Fusion.

Pauls Denise

Great staff. Respectable pricing.

Dan Mathie

Stu and the team made my experience easy and enjoyable. I’m so happy with my Ranger! Cheers team.

Laura King

Always great service and friendly staff

Mike

Not sure who I'm disappointed with! ....Ford manufacturing for their design or Mohawk Ford for not properly securing the felt pad under my oil pan...it fell and dragged the next day!! ..found out they regularly secure it with over size bolts and a twist tie cuz they need to access the oil pan.... With at at least 6 holes to secure it ...I discover it was hanging on with only one Clip... What happened to all the clips!!!!!

Kris Reed

My first visit wasn't perfect. but I will say the team here do their best to make sure everything runs smoothly. I'd trust my Truck with them again.

Jose Lahmann

I have been leasing cars from Mohawk Ford since 2000. The salespeople are very professional and knowledgeable. The service and parts departments are second to none. I received a free first service on my Focus. Oil change and also installed my summer tires at no cost and I got a shuttle to and from my home. That's why I always come back to Mohawk Ford for my auto's service.

Barry Morlog

We have just purchased a new Ford F-150 truck and are most impressed with everything to do with this transaction. First of all, the truck itself is most impressive. Ford has spent a lot of time, research and engineering to produce a truly state of the art vehicle. Everything about it catches your eye....the truck body, engine, cab, the features found on this truck and the dashboard. We were very fortunate to receive so many options for a very good purchase price. We have been Ford customers a long time. Prior to the truck, we have had 3 Edges, and a Fusion. We continually come back to Mohawk because of the products and the people. Stacey Ferguson-Carter (General Manager) has been outstanding to work with. She has assisted us on so many fronts over the years. In this purchase, we worked with Paul Maltby (Sales Manager), Colleen Glazier and Paul Burton (Finance). Each of them were very friendly, informative and professional in our exchanges. Our sales rep Angela Teal worked very hard to get us a good deal. Over the years we have also been very impressed with the Service Department. The Ladies at the desk are friendly and helpful to us. They explained what needed to be done in a thorough manner. In summary, we went back to Mohawk because of a great product but also the team of people we have worked with in this transaction and over the years. Together, they make you feel that you are important and they will assist you with any issues that arise. Thanks to the Mohawk Team!

David Zywine

I left my Escape at Mohawk at 10:00am, went to Costco. At noon, when I called to see when I could pick it up, I was told by the always-pleasant and courteous front desk that it was full of new oil and ready for me to take home. Another positive experience at Mohawk.

Mike Stacey

Great deal on a new truck from a reputable dealer. I have purchased 3 vehicles from here and always leave happy. Angela went out of her way to find me what I wanted.

maxima poole

I had an oil change but did not receive a receipt. The oil change was free because I just bought the suv in September and this was my first oil change. If you have one would you please email it to me. HAPPY NEW YEAR

Shirley Holtrop

All went smoothly. Staff very friendly and helpful. As usual. Thanks so much.

Josh Davidson

Great dealership to buy a vehicle from. John the used vehicle manager set me up with a 2018 Ford f150. Absolutely love this truck any minor issues I had have been covered by the Mohawk team. Great customer service and dojenin a timely manner

War Mann

Friendly service

Jim Langfrey

Service was great. Shuttle driver was courteous . Long wait time to get part in.

Mark Kewley

Took my car in ASAP and got the job done quickly and on time. Very friendly and professional. Always dependable. Next time I need a new car they will be my first choice. Will be sending my daughter there for service as well. ????????

Brad Robinson

Always great customer service! I have been a customer for years, I get all my vehicles at Mohawk Ford . Sales and service is great! I recommend this dealership for all your sales and service needs. Brad Robinson

Cheryl Saraphanian

Originally was calling to schedule an appointment to have my 2010 Fusion reprogrammed for replacement of the throttle body that I was having replaced at an independent garage. They informed me that there is/was a 10 year, 240k warranty replacement for this vehicle. Brought it in to Mohawk and had the throttle body replaced and reprogrammed under the warranty. Didn't cost me a cent. Thanks Jade

Terry Trebilcock

Probably the best customer service i have experienced. Mohawk ford has looked after me from inguiry of a vehicle through the purchase and long after. Even after you sign on the dotted line they always seek to make sure you are always and entirely happy with your auto purchase. No hard sell just a sincere interest to fullfill your driving needs and experience. They are dependable vehicles yet if a problem arises they have great service warranties and are expedient to get you back behind the wheel. I will be back for my next truck again.

Rick Axle

Recently purchased a used vehicle from a gentleman who used to take his SUV here for service. An oil change was performed here earlier this year. When I went to change the oil myself, the drain plug was over-tightened and nearly impossible to remove. The bolt was rounded. I ended up having to buy a replacement oil drain plug from my local Ford dealer and a bolt removal kit to remove the rounded bolt. This is why I hate going to shops for basic maintenance like oil changes and tire rotation..the techs doing these basic tasks are generally underpaid, don't care about torquing bolts to spec, and have a tendency to over-tighten everything.

Paul Burdon

Customer service and attention was first rate. Very friendly and attentive staff.Kim ,Jade and Cathy. ..Thanks for your great service and making me feel welcome.

M W

Very friendly reception, efficient and nothing too much trouble. Very pleased. Will be back! We leased our second vehicle from Mohawk and both times the experience has been terrific. Thank you to Josh and the team and we will be back again. Cannot recommend them highly enough.

Robert Little

Sales and Service personnel are all very professional and they pay attention to the smallest details. A great place to do business! Accessing the Dealership is excellent having a traffic light at it's entrance allowing easy access from a Upper James. Great Shuttle service if required.

Joshua Thomson

To make a long story short, Mohawk Ford did an outstanding job to help rectify a horrible customer experience with another Ford Dealer, East Court Ford. Mohawk went above and beyond to make sure it was as painless as possible because East Court Ford would not dealer trade with Mohawk as they weren't getting the truck back at the end of a lease. ECF made me waste a day to drive 1.5 hours each way just to deliver a buyout that is completely unnecessary in 2021 with digital methods. Don't be fooled by the teaser deals like I was initially by the larger GTA dealers. Support your local dealers and get the customer service and experience you deserve. Thank you, Mohawk!

Lisa Midanik

Everyone was incredibly helpful, knowledgable and kind. Kim was especially great to deal with. She answered our numerous questions over email and made sure everything was taken care of. The service was much quicker than i had expected which was a nice surprise!

Richard Smith

Quick friendly experience despite the deal taking place during a provincial Covid-19 lockdown

Ashley Wallace

The sales consultant was extremely friendly and didn't try to take advantage of me or sell me something over my budget. The process was very smooth. All the staff in general are amazing. They are connections I will definitely be up-keeping and continually go back to, to purchase future vehicles

Allan Fernandes

GREAT CUSTOMER SERVICE

Heidi Currier

Always great service! The ladies at the service desk are always friendly ,courteous and very helpful. Thank you for a great service!

Beverley Copeland

Great service and the shuttle was greatly appreciated

marcelo cipriani

I bought a car from them about a year ago. The service I got was 10 of of 10. If your thinking of buying a Ford it's worth visiting them.

Steve Cowie

Fast service

Mark Krikke

Quite happy with my 2015 Transit purchase - just what I was looking for at the right price. So happy, in fact, that I returned a month later for 2017 F-150! Great service from Dave Heathcote and the finance team. Will be visiting again for my next vehicle.

AGforce2

My Ford Escape had a recall - we were waiting for the part to come to Mohawk Ford and as soon as it arrived, Mohawk Ford scheduled a mutually convenient time and the job was completed efficiently. Thank you Mohawk Ford for great service

Bruno Mannella

It was worth the drive from Guelph to allow Josh Maltby to enlighten me about the various options and price points to get into a new Ford 150. Very courteous and no pressure approach experience from every team member. Thanks Josh, Paul and Sam for this wonderful buying experience.

John Sharland

Total experience was fantastic from start to finish. Donna was a pleasure to deal with, and with Johnny coming to my house to look at my existing vehicle, it was a real personal touch that you can only find at a family run business. So happy I was introduced to Mohawk Ford. Looking forward to many more dealings with them.

ramy Girgis

I really appreciate the warm welcome of the front desk staff and work is done efficiently BUT!!!!!!!!! I have had a trouble since I’ve swapped summer tires for winter tires there..........I dropped there afterwards explaining the trouble to the front desk guy that there is a loud noise turning right coming from the front wheel.......unfortunately they told me that a technician checked it and said everything is fine though the noise is very clear so far ..... I wish they had done that job perfectly

Justin Adamczyk

I've been going to Mohawk Ford for some years now and they usually have great service/customer service. My only complaint as of recently is that I got an oil change and noticed I had an oil leak some weeks after. Checking my oil level it was extremely low. I go in to Mohawk Ford to get it looked at and they said the problem was that the oil filter was loose so they tightened it. So in conclusion their service technician that did my oil didnt tighten the oil filter enough which could have caused problems from lack of oil. Luckily there was no damage to the engine that I know of. Update: I was contacted by Mohawk Ford and the issue was addressed. I was sent a certificate for a free oil change. Great customer service. Aside from the certificate I'm glad that they cared enough about the issue to address it. All I wanted to do is ensure that future mechanics ensure everything is done safely so these things dont happen. Overall very pleased.

Shane White

Dave was very helpful. He helped us choose the right vehicle for our lifestyle. We will definitely be returning to mohawk Ford in the future.

Mike D

Just writing to say that I was not pleased with the service I had yesterday on a simple oil change. I am not usually one to complain but I don't think I will be returning to your dealership. When a technician can't take an extra 15 seconds per wheel to even attempt to loosen a stuck valve stem cover it gives me zero confidence they will be able to diagnose any problems with my vehicle. Not just throw his hands in the air when a valve stem cover is any tighter than finger tight and make zero attempt to loosen it and send me home with a tire with 16 psi in it and a screw in it (which I knew about but he missed) Not the safest I would say. And did not recommend a remedy or offer to schedule any time to try and fix my tire. Just basically said thanks, see you later.

Jay Reynolds

My salesman Ted Ferguson was very pleasant and walked me thru all the options and did a great job thank you Ted

James Huang

very professional . Mike is a very very honest sale men . highly recommend

Justin Szajnowski

Bought a new Edge here in October 2017 and could not be happier with the service they provide. The purchase itself was great as they took the time to make sure I got the exact features I wanted quickly from another dealership to test drive and were a wealth of knowledge for my many questions On top of that the service since has been amazing. Somehow have gotten two flat tires in the year and they fit me in very quickly both times including just as they were closing before Christmas. I didn't know they were closing but they started the machines back up and running and stayed extra to make sure I was on my way....now that is great service. As a business owner myself great service is of the utmost importance to me and Mohawk Ford certainly gives it. Would recommend to anyone

Rawbin nagah

This place was very helpful and they actually gave me better price then the private garage outside staff was awesome and special thanks to mr.fred for helping me out. Really appreciated. Great service.

Graham Carroll

Great dealership. Our family has dealt with Mohawk Ford since my father bought a 1968 Fairlane new soon after the dealership opened

Yves Audette

awesome service right from the start. dealth with Angela and we could not have been happier. she worked hard to get us what we wanted and was very pleasant to deal with. we did everything except sign the papers over emails,phone and text. Thank you

Beryl Fabbri

The service personnel were congenial and the service call was compl;eted t o my satisfaction.

Stephen Nunes

I recently purchased a vehicle from Mohawk Ford, and it was a great experience even with these challenging times they were there to answer all questions and give me everything I needed to purchase the vehicle safely, thanks Mohawk Ford. Also thanks to Josh Maltby and Donna Barker for everything they did for me great help!

Paul McDonald

I wanted to wait a week to make sure my problem was solved. Brought truck in because back parking brakes kept seizing on. Upon inspection mechanic could not find a fault but suggested lubricating the calipers. I was a little reluctant as I only have 26 thousand kilometers on this vehicle. We went ahead with the lubrication of the brakes and everything has been fine since

A Brenyo

Initial service was great. The problem was to check for a gas line leak and to fix the purge valve. All was good on the first day. However, since this work was done the battery light now comes on several times a day and as of today the A/C once turned on stays on and cannot be turned off. What's going on? Coincidentally, the very next day the alternator when and was deteriorating rapidly and Mohawk Ford quickly and politely handled my frustrations and worry as a commuter and had my truck repaired as soon as brought it in. The excellent public relations skills at this dealership helped to resolve this issue ASAP.

David Jackson

Everything went exactly as previously explained over the phone. Attendants were quick and informed. They were able to answer any questions I had.

scott cockman

Very good experience with the Mohawk Ford team My sales rep Patricia Wade was fantastic She went way above to make me happy!! She also showed me all about the Escape I purchased from her. She also said that I could call her at anytime if I had any problems or questions about the Escape. Thanks Pat.Over all I couldn't be happier

Samantha White

Purchased our first new car from Mohawk Ford this summer. Originally e-mailed to inquire about the vehicles we were looking at and received a prompt response from a sales representative who provided us with our options and set up a time for us to come in and further explore. They didn't have a car in stock with all of the details we had wanted but they were quick to help us find a location that did and had it delivered (earlier than expected!) with no issues! Amazing, over-the-top customer service...we will definitely be back to purchase vehicles in the future!

rodney giovanatti

Thanks to the staff at Mohawk Ford for taking such good care of my vehicle. I needed to get the engine replaced and they took care of everything at no charge. My vehicle is running great and I will definitely remember this on my next new vehicle purchase. Thanks again.

Paul Forsyth

We have been very pleased with the sales and service at Mohawk Ford. We have purchased 2 vehicles from them, and they made the purchasing process human again for me, such a pleasure, unlike the many purchases we have been disappointed with in the past. Its a family run business that actually cares about their customers. I recommend them to all my family and friends.

Joe Casale

I had a great experience buying my explorer the pricing was very competitive and the staff was second to none. Great team atmosphere and very friendly I would recommend Mohawk ford to anyone . The service experience was excellent you can tell they car about there customers there attention to detail is awesome !!!

Dwayne Sankey

Excellent service and attention to detail. Josh Maltby was friendly,knowledgeable and pleasant to deal with. The whole process of purchasing and financing with them was easy and problem free. A great team at Mohawk Ford.

Bill Boutilier

Angela TeL in my opinion is the best sales lady ever. She knew my personal circumstances and she said get you other thing g in order then come and see me. She cared about me but also putting me the the proper car for my money. I won't deal with anyone else except for angela when trading again. She made it easy and comfortable. Extremely great experience

Rabee Hassan

Knowledgeable and accommodating. Highly recommended ford service

Peter De Block

Excellent service. Friendly counter staff. Kim was a pleasure to deal with. Shuttle service was on time and friendly.

Donald Muzofa

Service overally good but was shocked to find two hair combs on my seat when I sent car over for an airbag recall. Mohawk Ford staffer called to clarify they had been found inside the airbags. Appreciate the response.

Terry Banham

I am very impressed with all the staff at Mohawk Ford. I have never dealt with a dealership that is as helpful, & very customer friendly as this place. Keep up the good work & thank you for all your assistance & advice. It is truly appreciated !!!!!!

Michael Ledgerwood

We love our new Ford F-150! This was a big decision for our family, but the staff were so helpful and knowledgeable, they were able to answer all of our questions easily and made the whole process extremely simple. Thank you so much!

Mairead Kennedy

Visited the Service Centre for work to my car. Very professional, excellent service, the shuttle car is a bonus. Will definitely be making this my regular service spot.

Gary Guindon

Went in for air bag recall on Thursday, Made arrangements for friend to pick me up as it was supposed to take about 4 to 6 hours, 3 hours after I got home there was a call my car was ready. I picked it up the next afternoon and drove it home, Next morning I realized that steering wheel was not lined up right. I called service dept back and they asked I bring car back in afternoon. I get there and they said mechanic who did my car was off until Monday and they wanted him to correct his mistake. I wasn't happy but agreed to bring it back at 1 o'clock Monday and after waiting an hour or so I finally got my car back and fixed properly. Not happy with putting all the extra miles on but first time I had a little problem with Mohawk. Gary

Paulina K

Everyone at the dealership was super helpful. They helped me look at all of my options and helped me get the best deal possible. This is the second car my family has purchased from this dealer and we’ll definitely be back in the future.

Joe Barone

Josh presented himself in a professional manner. Very satisfied.

Edward Pesowski

Excellent Service From A Great Dealership!!

Linda steplock

The staff are very courteous and helpful. The waiting room is comfortable. My car was serviced in a timely fashion.

William H

Purchased our second Ford from Mohawk. Vince Rossi was the sales consultant. I asked for a no nonsense sales person and he was just that. He has been very professional, quick to reply to questions as we explore all the features of the 2020 Escape Titanium.

Allen Holley

We have always been very happy with Mohawk Ford, the sales personnel and service personnel are always very helpful. We have just recently purchased a Ford Escape and are loving it. Our sales representative took time to get us hooked up to our Escape and cell phone. It is so easy entering and leaving the vehicle.

Roland Jackson

Service at Mohawk Ford was great always someone holding the door open for you. All staff were extremely kind and polite. My salesperson Dave Heathcote was so amazing we ending up buying 2 vehicles from him in one week. Great Job I will return to then or send people I know to see him.

Cody Klassen

About a month ago I brought my car in for an oil change and they confirmed it would be 45 minutes. It took nearly 1.5 hours and nobody informed me during my wait, I had to go to them. When I did go to them (at the 1.25 hour mark) a service advisor said to me that the car was done but that he would not finish my paperwork, the other advisor would, but that she was not at the desk. When I was called back 20 minutes later by her, their “apology” was a $2.00 discount. (The same $2 discount they offer when bringing your car back to them for recurring oil changes). I later noticed the “change oil” light notification on my car was not reset, so it chimes every time I start my car. I called them and told the service advisor today that I was unhappy about this and the inconvenience. Her response was to come in and they would reset it for me. Once again, there was no apology or any effort on their behalf to make it right, that’s why I’m writing the review. I’m sure others may have enjoyed their experience, but it seems like if they do something wrong and you’re unhappy with the work, they won’t do much to correct their mistake.

John Kappheim

First time using Mohawk Ford services. I found them very courteous and expedient. I used the shuttle service which was excellent. Well organized and safety conscious during these COVID 19 times

Mark McGregor

Attended Mohawk Ford for a routine service appointment. Service staff was super friendly and prompt. Always enjoy wandering over to show room where I spend time talking to sales staff(Vince) also very helpful.

Dale Hanson

Don Bundy was our salesman in the purchase of our 2017 Ford Escape. He kept us informed every step of the way from when it was ordered to the delivery date. Was an excellent experience and would definitely recommend this dealership. Great job Don

Mhonica Lentejas

EXCELLENT SERVICE, FRIENDLY STAFF, DAVE H. WAS MY SALESMAN AND HE WAS VERY HELPFUL AND ANSWERED ALL MY QUERIES. STAFF KNOWS THEIR PRODUCT SO WELL. I WOULD RECOMMEND MY FAMILY AND FRIENDS. MY IN-LAWS BOUGHT 2 CARS FROM THEM BTW.

Dan Bowman

The reception area was extremely well managed to deal with the Covid concern. I felt safe and my vehicle was sanitized prior to the tech's performing the service as well as sanitized again prior to returning it. The time estimate provided was accurate and the work completed successfully. An estimate was provided for future work that likely will be needed at the next vehicle service. Very happy customer

wendy shirley

Brought my 2016 Taurus to Mohawk Ford. I was having problems with my seatbelt, they replaced it with a new one Thank you

Helen Love

I was directed 4 years ago from a good friend from Colony Ford to continue service on my vehicle at Mohawk as we had moved to this area. They have never let us down. Always the work has been done on time and only the work that needs doing gets done. A very friendly, helpful and informative service department staff. A special thank you to Fred for taking the time to take our vehicle for a test drive as soon as we stopped by. He pinponted the problem right away and we had our vehicle back before the end of the day. Top notch customer service.

Eirini Zacharidis

Service was exceptional! We needed to buy new vehicle after my wife had accident. Connor Merrall, the salesman made the entire process simple and pleasant. Service above and beyond!

Alicia

Recently purchased a 2016 focus here, I dealt with Dave and he is honestly amazing. He was able to provide me with sufficient information (as this was my first purchase), and the comfort of knowing I was making a great decision. Not to mention I was able to drive my car off the lot that day. Will definitely be back for maintenance, and my next car!

Robin Ball

Josh Maltby has been great to work with. I travel from Mississauga to Hamilton to buy at Mohawk Ford.

Arvin Lumaoang

Went in for a scheduled maintenance. Dropped my keys and was told it would take 1hour to 1 1/2 hour. Waited for 2 hours, my truck still isn't done. After 15 min it came out of the service area and was sitting at the parking lot for another 45 min. for the "paper works". I had to leave my job just to get my truck there, it would've been nice if I was offered a ride back to where I'm workin but nope... nothing at all. Total waste of time. Did a good job on the maintenance but customer service needs a lot of work.

Gixxerguy

I've been here quite a few times. Mohawk has always done quality work any time they have serviced my vehicle. I'll come back here again.

christina Poot

My Family and I have been buying Ford for along time however not from this Dealership. However after this AMAZING experience I will continue to send Friends and Family to this dealership. Our sales guy Dave was awesome Paul was amazing and so was the Financial Girl. Thank you guys for all of your help and selling me my new 2016 Ford Edge Titanium. Now to see how your service department does.

Quinn Bedard

Bought my car here a few years ago and it was a great experience. Recently had someone back into my car so I got the repair quoted here. Was on par with three other places that quoted me. I am so glad I decided to come here. They did a FANTASTIC job. You would never know that it was previously damaged. I cannot express how pleased I am with their service. 100% recommend.

Chris Deline

Traded in an older used car for a newer used car. Friendly staff with no heavy sales tactics. When I picked the car up it was very well detailed. My first purchase from Mohawk Ford and I would be open to buying from them again.

Carol Bradt

Staff is very friendly and helpful. I have never had a problem with the work that is done on my vehicle. Would highly recommend them.

Andrew McIntosh

Super easy. Josh was awesome. Great service. Thanks!

Paula Rodriguez

It was a very good experience. Staff are very professional and very friendly, they make you feel welcome!!!! Car repair also very good and a great time frame considering I just walked in, without an appointment. I will be back for sure.

Barbara Nickafor

Service was great, everyone was pleasant and helpful and was able to get an appointment on the date & time I requested. Was even offered transportation if I needed it and the car was ready when they said it would be. Thanks!

Lynda Foot

Service was on time, efficient, and close to the original price quote. Covid protocols clearly in place.

Louise Booth

I was in for a recall. Parts came in quickly and a service date was arranged promptly. All staff were helpful and courteous.

Peter LeC

They have always looked after me well.

Darlene Smith

The people there were very helpful. I needed a new key for my car and they were able to do it that same day. I got a lift into work and it was done by the time I finished work. I'm hesitant going to car places because I feel that I can be taken advantage of because I don't know a thing about cars but that wasn't the case here. They only worked on what I asked them to which makes them trustworthy.

Joseph Szucsik

We were pleasantly surprised how fast the service was and The prices were good for the service. The people were nice.

Dave Kiss

My 2011 Fusion was recalled for airbags. Mohawk Ford replaced it and had the vehicle back to me before the promised time. Shuttle driver was nice and got me to and from my office quickly. Would recommend service with Mohawk Ford

Patrick Brown

I bought my '15 Focus ST here. Teddy and the sales staff were great. I get my car serviced here regularly as well. The ladies behind the desk are always polite and accommodating. Dan, Darren and everyone in the service department treat me and my car with the utmost respect. Can't recommend them enough if you're seeking a new/used car and/or service!

Dennis Ellchook

Well as we don’t live anywhere near Mohawk Ford so everything had to be done either over the phone, text or over FaceTime. Everyone was fast, courteous and friendly to deal with. We have never been treated this good anytime we have purchased vehicles. Angela, Tracy were outstanding gals to deal with and they sure know there stuff, very professional. They gave us all the details we needed to know right from the start. They even went above and beyond by calling us and keeping us informed on there days and mornings off. I believe it was Daren that had it all set up to load and get shipped out promptly and had been tracking the vehicle all the time and arranging it with our Ford dealer up here in Thunder Bay. I will definitely stop by when passing through and most definitely purchase again. Thanks to you all and I’m sure we missed some others but you all did an amazing job!! Sincerely Sunrise Farms Dennis and Kristie Ellchook Thunder Bay, Ontario

Danny MacLean

Very friendly staff. Always felt I have been treated fairly. Would not go anywhere else to have my vehicles serviced. Thank you

Donna Gale

As always the service that I received at Mohawk Ford was second to none. The staff was exceptionally friendly and explained my repairs thoroughly.

Lia

Vince helped me find my car, one with everything I wanted too! My car did show up with a nice scratch on the divers side window, but he told me about it before I even saw the car and said it would be replaced asap(which was only a week later!) Most helpful and genuine sales person I've met yet. Would recommend him to anyone I know looking for a car!

Brian Landman

On Aug. 28 I had an appointment for a service to my car. Everyone seemed to be friendly and I was promptly greeted and attended to. My car was taken into the garage about 20 minutes after arrival. I elected to wait there for it as there is a nice area with a TV and a coffee machine and water available. I was just getting a basic oil change service which I have had there on many other occasions and as usual I am usually out within an hour. They top up fluid levels, check and air up the tires and lubricate the applicable areas. I was pleased with there service.

Paul McLeod

Great service, vehicle ready when they said it would be

Margaret Onufer

Great customer service.

Patti Pettigrew

Best Ford Dealership in Hamilton and surrounding area. Staff is awesome always feel comfortable bringing my car in for service and purchasing my vehicles everyone is friendly and caring.

Fran boisvert

From the time we ordered our new Edge everyone we came in contact with was very professional and courteous. At the time of delivery Josh Maltby was most professional, took his time and explained all the new features on our new Ford Edge. He made sure we were comfortable before we drove off. He also followed up the next day, with a call, to make sure there might be something we needed further explanation of and ensured us that we could contact him at anytime if we have any problems or needed further explanations. A week later another call to make sure everything was well and if we had any further questions about all the features on our new Ford Edge. I would certainly recommend this dealership without hesitation. Thank you so much for a very pleasant experience!!

Leigh-Anne Polkinghorne

Great experience at this Ford dealership! No issues what so ever. Had a recall done and they also washed my car for me.

Tobin McVittie

Ordered 2 brake lines, delivered one....just one and parts didnt really care that i needed 2. Asked to cancel my order and got a call several days later that my 2 brake lines were in. Once again asked for it to be canceled so we will see when my statement comes in but i have zero confidence in this place.

J Bill

My wife went here today simply to pick up a small part for me. By the way, she was carrying our 10 month old baby. The person at the service desk ignored her and kept typing for 5 minutes while my wife was standing there. Then when she finally acknowledged my wife she was incredibly rude and told my wife this is not the part counter, as if my wife should know the place inside and out. Then at the parts counter the person was sarcastic and rude as well. Customer service is a very low priority obviously when you snap at people, make sarcastic remarks, and make them wait while you type for 5 minutes.

Andrea Sigismondo

I I purchased a 2019 Ford Edge ST from Mohawk Ford Sales and love it ! It was a one owner very low mileage car in perfect condition. The sales team and Finance Manager were amazing to deal with ! I would recommend dealing with Vince Rossi as he was very knowledgeable and was a no pressure to buy kinda guy. A big thank you to the team at Mohawk Ford ! Love my car and the level of service provided by all.

Steve Fleming

Just got our new Escape home . Outstanding process completed by Don Bundy and all the Mohawk Ford team !!! A pleasure doing business with you . Thank you for all your help .