Reviews of Mazda of Hamilton (Car Concessionaire)

Ibrahim Saeed

Khan was very helpful showed me all the available cars consedering my budget and type of cars I am looking for. The Experince was very good and helpful. Looking forward to go back soon.

Robert Mccluskey

Just moved here from BC and needed a small compact car.went over to visit Mazda and had the pleasure of meeting James Cho.he helped me purchase a low mileage compact car.awesome dude

alien absolushun

Hello to All at Mazda. First I will post about My recent experience. Service personnel were exceptionally polite. Time of service, delivery required, outstanding. Definitely a recommendation deserved. Not to mention last year had to purchase new key fobs and reset security system. All with same results. Considering these results, prices do somewhat reflect the stereotype of dealerships. However the price to pay for Quality services. Thank you to all at Mazda Hamilton. Ali3N the Mazdaghini 3 guy. Now to give a major Thank you to Mazda worldwide and all its affiliates and especially the builders of the cars, employees at assembly. This post is for All Mazda personnel and present and future owners of the Mazda vehicle line. Us consumers. Please take the time in your busy day to give this Story a read it is so worth knowing. Unfortunately I found out the hard way but trust me I am here today writing this. It worked out very well, thanks to the car. So we had just purchased this Mazda 3 sedan because of an accident with our previous vehicle. Owned the Mazda for about a week. I decided that after work I would take it on the highway for the first time since we bought it. Bad idea turns out. I finished work at 2:30 am. Left and went straight to the highway, after Hortons of course, The weather was cool and misty and foggy. As I entered the on ramp an 18 wheeler with a rack trailer went past already at highway speed. As I merged on the highway which was clear except way up ahead was that truck I spoke of. Now as I am cruising with cruise control at ninety k/hr in center lane the truck is in the right lane. Quick back info, I work in Burlington at time of incidence and still live in Hamilton. So as I slowly catch up to the truck I noticed a car on the right shoulder with hazards blinking, I slow a bit did not quite catch up to the truck but was close to see the type of trailer unfortunately could not make out the plate. All of a sudden I see mucky tire tread then BANG I am looking at night sky through my windshield? Then looking down the Highway again then at the ground then BANG again now car is skidding towards guardrail, I just realized at this moment I hit and ran over a rolling transport truck tire. Now realizing what just took place, my skills came to play, I pulled the ebrake and threw it into neutral to straighten the car. At the perfect moment put her in gear and floored it. Perfect move now I pulled over in shock, the truck kept going didn't even notice my headlights just went up and then down to his/her perspective. Anyway the visual damage was front driver side bumper skin cracked and dented not major, the lower grill insert did shatter and rear bumper skin pulled off its clips at the passenger side.which also tells me I literally ran over an upright rolling tire. After about a year's time things started to show wear. I believe because of the Dukes of Hazzard jumping feel I got. Point I feel to share all this is because of the obvious strength of the design of it. Saved my life. So we invested quite a bit and tuned her right up. She is CORKSPORTED in most suspension parts she is all new underneath 100% We titled her Mazdaghini 3. And she sits Purdy. I felt I at least owe the car that much. If you are driving on any road today and want real safe rides. Well after my experience, don't settle until you at least take one for a little ZOOM-ZOOM. THANK YOU AGAIN TO ALL OF MAZDA.

Stephen “Baron” Skuse

Went to the dealership with the intention of looking at cars and possibly test driving. Matt was an amazing rep who answered our questions and made us feel absolutely comfortable when test driving an SUV. Signing paperwork for our new veichle. Thanks Matt for being awesome.

Steve Pal

My wife and I came into the dealership simply to browse what was available. We met Tikka and she was very helpful in finding a car that had the specific bells and whistles we were looking for.Needless to say we bought the car and have been very pleased with it and the dealership.

Jorden McDougall

Awesome dealer. Go see the very friendly Chris Perry. Made sure we had EXACTLY what we wanted.. edit make sure you buy gap insurance........

John L

Fake smiles all around. Good service stops once a sale is made. Very disappointing that money is more important than customers. I bought my CX5 from here, but will not be taking it back to this location for service, rightly so judging from all the other reviews related to service. I'll be looking elsewhere for my next car.

Sara M.

I’ve had the Mazda CX30 GT 2021 model for more than 2 months now and I am loving it every day. Back in September, my sister and I had been shopping for cars for about a month and we were lucky to pass by Mazda of Hamilton. From the beginning till the end our sales rep, Basem, was helpful in guiding us to the right car without any pressure to go beyond our needs. He was informative and knowledgeable which made the buying process quick and easy. I used to feel overwhelmed with the idea of buying a car but now I can’t wait for my next purchase! I will definitely be coming back and will recommend Mazda to my family and friends.

Mollie Rodgers

I recently stopped by Hamilton Mazda with a tire light concern on my newer Mazda 3. I didn't have an appointment so I was worried that I might not be able to get the issue looked at in a timely manner. I was greeted by a service advisor …

The Marks

We have purchased a few vehicles from Mazda of Hamilton and recommend this company! On our most recent purchase, we had issues with our starter only one month out the door...Brian DeVincentis and Jeremy Stadler were great. They did everything they could to make this stressful time a bit less stressful, they were quick to respond, listened to what we had to say and what we wanted and we knew we were in capable hands. Thank you very much for everything! Jen & Steve

Dr Varun Patel

Our salesman was Abdi and he gave us the best service when compared to other dealerships in ontario. He was the main reason we bought this Mazda 3. I would recommend everyone to look for abdi and u ll get the best deal.

Brittney Yorke

Amazing experience here! Melina was fantastic and really made buying a car so easy! I will always refer anyone looking for a new car to Mazda of Hamilton. Mya in finance was also fantastic :)

Ken Yan

My sales manager Khan was really friendly and helpful. Although I did not end up buying a car from Mazda, he was easy to talk to and answered all my questions. It was great to have Khan show me the cars and arranging for the test drive was easy. Great service!

JW PARK

I have recently purchased CPO vehicle at this dealership after searching some others . I do recommend all staffs of Mazda of Hamilton with their job ownership and customer intimacy mindset. If you want to buy a car? Just go and pick one at this dealership!

sarbast kocher

I find all parts for my car. Best dealership

Julia Ivaniv

I purchased a car from 7 hours away without viewing it and of course I had a bit of trouble on my hands once it arrived. Abdi at Mazda of Hamilton has been so helpful and supportive! I can’t thank him enough for his guidance and help with everything. I will definitely be coming back to this dealership for servicing and in the future or purchasing, and all because of Abdi!

Matt Vandenberg

I'm sorry but this place has terrible service in a number of my experiences. Once they tried to charge me for an 800$ repair my friend and myself did for free in 2 minutes no lie. Profit is the only thing this dealership cares about

Umesh Khamar

I visited Mazada, Hamilton today. I met Mr. Khan . He was very nice and humble . He explained me all detail of my chosen car. I would defiantly recommend this place

Alec Gergely

TL:DR - They sold me a certified pre-owned with warped rotors and tried to charge me $600 for the repair, among other issues along the way, absolutely ridiculous. Didn't realize the warpage on the 60 km/hr track as badly as the highway, but unfortunately I already owned the car. Called the dealership and took the car in assuring it would be covered under safety reasons, to be told it wont be covered as they drove it on the highway and it wasn't that bad. I took photos before and after dropping the car off and the car moved all of 2kms, which there is no highway within 2km, so they never felt the speed braking causing serious steering wheel movement. Wanted to charge $600 for brakes on the front, absolutely useless. Had other issues while purchasing, tried to say they fixed the issues I had in writing and conveniently they were missing on the final document, so they almost tried to screw me there as well, said I wouldn't accept as I wanted them fixed, while being told the issues "weren't that bad, you will get used to it". Regretting my purchase through them, but not the 2018 Mazda CX-5, wish I could have gotten it elsewhere though. Lost a future purchase of a 2019 Mazda 3 over this issue, hope it was worth it to save on the rotors. Other issues also came up, but those were addressed as they came up, though I shouldn't have had to point them out (large white stain on the back seat and spilled drink on the side of the center console not cleaned before pick up. Take 10 minutes and clean it if I am paying that much for a certified car). Kelly the salesperson was fantastic and I wish him well however, if you do decide to go in ask for him, works hard to make sure you leave happy. I was so pleased with him I almost didn't want to write a review because of how it may affect him. They are rated 20 out of 25 in the area on DealerRater so I would say that pretty much sums up the experience I had. If you buy used make sure everything is in writing and do an extensive test drive as they clearly don't stand behind what they sell once its out the door.

omar sherif

These guys are great, really go out of their way to get you in a new car. Exceptional customer service and very professional throughout the whole process. Special shoutout to Bryan, Khan and shuaib you guys are awesome!

John Young (Qtip)

Amazing place.. I walked in the showroom and was immediately taken care of my salesman was Art fantastic guy friendly and not pushy like other car salesman I have dealt with.. I told Art what I wanted and he provided what I asked for Nicole and George were my finance ppl and both were amazing ..if your looking to buy a car I highly recommend Mazda of Hamilton you won't be disappointed...

Tina Lampkin

Was a wonderful experience. Vince our sale rep was very knowledgeable and patient with my husband and I as we had a lengthy debate about which car to get. He was sure to explain all our options and give us all the information we required. Damen was also amazing at helping us through the financing process. He thoroughly explained everything. Over all it was an incredible, stress free experience.

Zoran Pocuca

Recently we purchased Mazda CX-5 and so far it is a great experience. Smooth ride and good on gas, highly recommended and once a gain thank Vince Ferraro for job well done.

Stephanie Huitema

I had a great experience with buying my Mazda 3 recently. Abdi was so professional and easy to talk to and really helped us in the decision making of purchasing a new car!! First time buying a new car and Abdi was with us every step of the way!!! 100% recommend!!

Leigh Johnston

Wanted to give a big shout out to Tyler for his awesome customer service when getting my new Mazda 3 Sport Hatchback this week! It is obvious that Tyler understands that good customer service means good business. He was available and ready to help throughout the whole process, and made me feel comfortable and not rushed. I loved that when I decided to take the plunge, everyone in the dealership stopped what they were doing and cheered as I rang the gong-great team vibe. As a retail manager, I feel that great customer service wins out over pushy, intimidating sales people, hands down. Thanks Tyler!

Hemal patel

Was an awesome experience buying mazda3 from here. I trade my old Nissan with Mazda 3. Staff were supportive too.

Arash JENAB

We ended up buying a different brand but this Mazda dealership was certainly above average compared to other dealerships we visited. Not pushing, polite, not indifferent, seemingly easy to deal with and negotiable. Would recommend if someone is looking for a Mazda.

Douglife

Would be 0 star if that was an option. Customer service is HORRIBLE. Took my car in for a service and the service technician removed my personal property from my vehicle. When I questioned the staff about it the said that I had given them permission and that it was my own fault. Can't speak for sales team but as far as service goes drive to a different dealer.. it's worth it!!

Maha Mushtaha

I've been shopping around for quite some time and had recent experience with other dealerships so I write this review keeping my previous experience in mind. Shopping at Mazda Hamilton (Basem was our advisor) was so pleasant, seamless and checked off all our boxes. At no point was there any pushy attempt for sales. Basem listened to all our wants and needs and delivered on each item ensuring the car was within our budget. He was very knowledgeable of the cars and was able to make appropriate recommendations based on what we wanted. The mazda team also kept in touch with us at various points while the worked on acquiring our car. When purchasing a car with another dealership I had to make constant calls to be kept in the loop - so this was something I appreciated. We had such a great experience that we will definitely return to this dealership for future purchases!

Donny Manikhouth

What originally started out as a car-browsing day turned into a " Wow, I want that car " purchase. Everything from the initial introduction of James ( Great guy, btw. Deal with him! ) to the shopping and then the pricing/purchasing experience with Steve/Mya ( great sales manager and business manager, also deal with both of them! ) was excellent. Both the sales and service staff was friendly and courteous. Probably some of the most professional people I've dealt with in car dealerships and they're willing to do just about anything to make sure you're driving out with something reliable. Even Post-Sales, they will check to make sure you're okay and that everything with your vehicle is working out in the long-run. Highly recommend this location if you want a Mazda and if you decide to come here, ask for either James or Steve. They /WILL/ take care of you.

Olivia Anes

Last week I purchased a 2018 Mazda 3 and it was a great experience! I live in Cambridge but I made the drive to Hamilton and it was 100% worth it. Rob was absolutely amazing! He answered all my questions thoroughly and made sure that I got everything that I wanted with my vehicle. All the staff that I dealt with were super friendly and accommodating. My experience at the Mazda of Hamilton was a 5/5! Rob made purchasing a new vehicle fun and painless and I would highly recommend them! Thank you for making a somewhat stressful decision, fun and easy !

Howard Stott

Knowledgeable staff had no issues negotiating a deal on a new car. CAN'T WAIT TO PICK UP MY NEE CX5

Will Lawlor

Bought my first car from this dealership, Art was more than accommodating and everyone there had a smile on their face. They have great prices on all their use vehicles, wouldn't hesitate to deal with them!!

Connie Smith

Experience dealing with this dealership for the purchase of my 2017 Mazda 3 GX Sedan was very good! It was a nice surprise to walk in and find the salesman that I bought my last Mazda from (when he worked at Centennial Mazda) Art was there. I already knew his kind personality and this made it easier to decide to purchase. The finance person, Eli, was a little challenging to deal with as he was only on the job for two weeks at the time of my purchase. He was polite and friendly, however, quite green and I had to spend some time sitting around waiting for him to figure things out. But in the end, it all came together very nicely. Loving my new Mazda...I would recommend them for sure.

Christy Hawley

I recently purchased a 2020 CX-3 and Basem worked hard to find the colour and configuration I was hoping for. Thanks Basem!

ABDUL RAHMAN

Good customer service

Paulette Sloat (Polly)

Bought a 2016 CX-5 and just brought it home tonight!!! Love it...but even better then a great new vehicle was the way we were treated...The salesman Vince Ferraro is the best car salesman that we have EVER had. He is professional, courteous and very likeable...If you are looking for a new vehicle - do yourself a favour and go to Mazda on Upper James and ask for Vince...you won't regret it.

sohil shah

I bought a new CX-5 in 2019 from them. I did not put on the winter tires last year, but when I tried to put them on now, the wheel lock key only worked on one wheel and not the others. Since I had never used the wheel lock key before, I contacted them to have the issue fixed, since the car is only a year old. Instead of replacing the locks for free, they quoted me $89+tax. Reluctantly, I agreed to pay for it since I just wanted to be done with it. While at the dealership, they said the job is more complicated than they originally thought, so the new price would be $162. 15mins later, the service manager came back to me and said that they would need an entire day to change the wheel locks and swap the tires, so the new price was going to be $284+taxes. After two hours of waiting, I left in the exact same condition that I brought my car to them. The service team said that the issue was caused because I didn’t change my tires last season. I have a Mazda 3 for the last 8 years but I’ve never had this issue and my one year old CX-5 had this issue because I never changed my tires last season??!? When I purchased the car, I received very good customer service from Andrew Hayes and hence referred my friends to buy a car at this location. I also always got my car serviced at this location. It’s unfortunate that Andrew does not work for them anymore and the customer service has definitely declined under the new management and they could not help a loyal customer with a small issue. Definitely not going back to get my two Mazda’s serviced here and will not be referring anyone I know to this location.

Euan Zhang

Had a great experience with this dealership and the sales associate James in particular. He was knowledgeable and helpful, and got me a great deal on my CX-5. My sister also purchased her Mazda 3 from James and she loves the car. I would highly recommend James and this dealership!

Miguel Lopez K

I just moved to Canada and found excellent service at Mazda of Hamilton to get a new car, and also very good deals. Ahmed was very helpful showing me the cars and purchasing options. I recommend it.

Jane Parry

Ivo was really helpful and also very nice to deal with. The used cars I looked at were also in great condition and prices were competitive.

Corey Bailey

Great buying experience with Abdi/Raffi these guys went above and beyond my expectations. Would definitely recommend Mazda of Hamilton!

MiSs MaNdA

In love with my new zoom zoom. Thanks for the great service and amazing deal. Buying a car has never been easy for me until I came here.

Angelina Henry

Abdi was a great sales guy.. answered all our questions got me a good trade in .. was very pleasant to talk to. Made my car buying experience well worth it .. thank Abdi

Roger Sampson

Good dealership, just need attention to the phone customers.

Elaine H

It was a very pleasant experience dealing with Andrew during the purchase of our new CX-5. He was extremely knowledgeable and spent time with us even after the purchase, explaining the car’s features with which we were unfamiliar. We would definitely recommend him. The dealership itself was clean and well set out. Dealing with the business manager on two occasions was a negative as we felt she was abrupt and dismissive, perhaps because we weren’t interested in extended warranties or financing.

Pamela Harvey

I’ve been dealing with a sales person for the last week or so to purchase a vehicle. The experience was absolutely horrendous. The sales person had zero knowledge of his product, sent me an email and said how busy he was and that he couldn’t get back to me with a quote that I had requested, my list goes on and on. This is the last time I ever consider calling these people for a vehicle.

Lawrence Liao

They are literally one of the worst dealership on the road. One star is too much for this dealer ship. They only cares about their sales, instead of customer experiences. We've took a bus for an hour to get there for test drive, but they said they are busy, if and only if I'm buying the car today they will do test drive. Very disappointed!

Cornel Chetan

It is amazing to to see how this place has changed 180 degrees under new management.

Jim Mair

Although I have not yet decided on my next vehicle purchase, I want to give a big shout out to Tikka and Mya of 'Mazda of Hamilton'. Their professionalism and understanding of my needs will go a long way in my decision making.

Stephanie Biggs

Just purchased a new CX 3 love it! Great experience. Best sales staff... Dosky went above and beyond for us.

Tito El Bambino

AWESOME CUSTOMER SERVICE GIRLS(THE PRETTY GIRLS TEAM). WENT IN FOR A RECALL AND THEY REALLY ASSISTED ME. GOT THROUGH IN A JIFFY.

Stacey Riddell

Daron made the process great, I appreciated him showing me how to sync my cx5 with my phone.

Josh Campsall

Domenic and Miya were both extremely professional and informative. It was an excellent experience. My partner and I are thrilled with the car.

José M. Rivas

Very bad experience. The manager made us feel very uncomfortable. And even left his sales rep in a very bad position. Super awkward situation. We ended up going with a different brand because of the experience.

Emily M

Josh was my product rep and he was great! Knew a lot about the cars and was really friendly and helpful. Overall the service was good and so was the price! Love my new used Mazda!

Daen E

A tech (Darshpreet Jhajj) from with this dealership took a screwdriver to my Push Start after I told him my vehicle wasn’t auto-locking. He looked up how the vehicle worked after he scratched up the metallic and still expected me to pay. EDIT: Mazda contacted me but wouldn’t do anything to rectify the situation. Their employee damaged my property and they were reluctant to provide resolution.

Jessica Anderson

Highly recommend!! Khan was wonderful, helpful and knowledgeable. He didn't pressure me but made sure I had all of the information to make my purchase. I got a great car for a great price thanks to him. What a fantastic experience.

Mac Akrong

Khan was very helpful and made my car purchasing experience so much easier. Look to get me the best deal and was very aware of not taking too much of my time

Matt G

Great dealership amazing cars the service was great. I dealt with Vince F. Great guy to do business with ..I just couldn't go through a deal because of my credit history. I hope I could do business with them soon and get the car I want . Recommended *****

Desneige Robitaille

Very friendly and knowledgable staff. Made purchasing a car enjoyable without feeling any pressure. Answered all my questions without making me feel stupid. My vehicle is beautiful and they helped me with any concerns I had. Will definitely purchase from them again in the future.

Julia Baskett

Absolute worst dealership. These are the shadiest people, do not do business with them. They agreed to put all new brakes and tires on a used vehicle to ensure safety. We were assured that since they value safety that this would taken care of. It has come to light that they lied. They never fixed these concerns and even put worse tires on the vehicle. Now my family is left to pay for these upgrades. This is unjust and fundamentally wrong and dishonest. Since they have blocked our numbers I have turned here to expose the truth.

David DeOliveira

Christ & Vince were great to deal with! Very pleased with our new car. Strongly recommend!

Ivana Fiorino (Herchenroder)

Great customer service! The service I received from Hamilton Mazda was spectacular! I needed a car quickly and within my budget. Dosky recommended a few great options but I ultimately chose a 2013 Mazda 3 GS. He was very knowledgeable and friendly and he took the time to find the best fit for me. I feel secure knowing I can go to him if I have any concerns or questions in the future. I also want to thank Jess from Mazda Hamilton. She completed all the necessary paperwork quickly and she was great at explaining all the details to me. I am definitely a raving fan! Great job!

Kyle Kapil

Drove all the way from Brampton to come take a look at 2010 Mazda 3 GT spoke to Dominic the general sales manager day before coming to look at the vehicle and he did not even have the decency to let me know that because the vehicle is being sold as is they don't offer test drives which is quite ridiculous. I do not understand how you are expected to purchase a vehicle without at least being able to test drive it first and although the vehicle is being sold is and no test drives allowed they were still not willing to negotiate the price at all, dont bother doing business with this joke of a place

Emily Dunn

I had an amazing experience. I got all of the information I was looking for and then some. The staff - especially Ahmed was nothing short of excellent, with their fantastic customer service as well as their attention to detail and accommodation of every need I wanted met. I would highly recommend this location, as well as Mazda in general- ask for Ahmed.

Ryan DeLaplante

I bought a car from Mazda a little over a month ago. The customer service was spectacular. Andrew helped us with any questions with zero pressure. He gave us recommendations that went above the average salesman. It felt like he had our best interested in mind. Would absolutely go back. Their financing department worked wonders and got me a better deal than I expected. Thank you so much!!!

jason gascon

Had an amazing experience. Denise sold me a Mazda 3 gs and was very helpful, knowledgeable , and professional. She had me out the same day with the vehicle. Totally bent over backwards to make sure I was pleased and felt good a bout my new purchase. Thank you very much.

Meg D

Ask for Daron Kechichian. Extremely helpful, knowledgeable and not to mention personable. We are extremely satisfied with the purchase of our Mazda 3.

Jonathan H. Martel

Amazing service. Hal covered all the bases, and made sure we were happy with our new wheels. Credit issues didn't stop him from getting us a good deal. Definitely recommend them for either a new or used vehicle. Thank you Hal, and thank you Mazda of Hamilton!

munther

Called in the service department to inquire about some service history of my recent used Mazda6 purchase. Jill picked up the line and went above and beyond to help me with my inquiries. That lady is purely awesome.

kate buchanan

I would not recommend to anyone this dealership. They switch owners and then don't honour a product that mazda sells to their clients. I paid nearly $1000 for a rust proofing product that mazda sold to me at this particular dealership to find out that the job was never completed the whole under carriage of the car was not sprayed - new owners won't honour the issue at hand and instead pass me along to the old management team. They just give me a number to call carnation. Hello!! Mazda should take responsibility for this human error as it was mazda employees who neglected to provide a product/service that was paid for by the client. I will not shop with mazda again after this experience - buyers beware about purchasing third party products from a dealership!

Jamie Cochrane

Hi, so we bought last year under old management which personally reflects all car dealers in my opinion so this why they should be good here’s another bad experience. So we decided that The Mazda CX-5 was the car we needed to fit our needs we purchased the veihicle promptly that was described as immaculate condition. We were *!!“ASSURED”!!*

Shawn Locke

Great experience. Brand ambassador Josh was a pleasure to deal with. No pressure from start to finish. Took the time to answer our questions. Recommended.

Verònica MM

They are very kind an polite and always try to help you the best they can.

Joshua Sousa

Go see Andrew if you’re looking for a great deal on a new Mazda

Kassanndra Roentgen

I first want to start on a positive note that Paul was awesome very nice and transparent. From him on the transparency and professionalism went out the window. I VERY rarely write reviews, but if this could help someone purchasing a car here. Be WARNED when signing your paperwork and reviewing “extra” insurances with Chloe, she was obviously displeased when we didn’t select warranties on our 2017 used vehicle (my partner can attest to this saying he agrees the mood defiantly changed when we declined), she then continued to try to negotiate the same warranties for better prices when we were clear it wasn’t necessary. I’ll cut to the chase the worst of it is once the car was off the lot. She completely stopped answering my emails (general questions). And to top it off when we picked up the car we were told “the tread on the seasonal tires that came with the car wasn’t good enough, so we put on new seasonals for you”, we were so grateful for the thoughtfulness. Well that was short lived when I re-reviewed the paperwork following my partners accident… to find out this wasn’t a gift of kindness we paid for it. Let me be clear there was NEVER a conversation of buying new tires, or adding them to our bill. I will admit this extra $488 on our bill I should have caught, but being my partner was purchasing his first car, the bill should be throughly explained because he didn’t know any better. Will leave it as were left taken advantage of and although I’d highly recommend Paul the catch will always be Chloe is not transparent and if your purchasing a car here, you will have to go through her regarding financing and warranties. So be very careful. If I had any recommendation we purchased a car from image Honda a year ago and had a amazing experience, and too this day they answer my emails if I have questions.

Cale Fisher

I have been a customer of Burlington Mazda for years and recently moved to Ancaster so made an appointment at the Hamilton location for an oil change for my 2010 Mazda 3. When I went in I was told it would be $69 (not sure if this was before or after tax). I asked what kind of oil they were using and was told that this is the cost for all oil changes. Comparably I pay $50 tax included in Burlington for the exact same service (and my fifth oil change is free). Either the employee was mistaken or this location is gouging their customers.

Jer K

I love my Mazda but not this dealership. I'd love to list what was wrong with my new car when I picked it up. The more I think about it all the angrier I get. How can I even trust this place to hold up their end of the warranty? When I was out right lied to over and over again.

Devon Burnett

I had a wonderful experience at Mazda of Hamilton, from the first email I received in response to my question about a car from Chris Parker, to the excellent service from Terry Ma and Kawan. All my questions were answered and everyone was very professional and willing to help in any way they could. They went above and beyond any expectations that I had. I'll definitely recommend Mazda of Hamilton to anyone looking for a new car.

Ally Marie

I came in recently looking to purchase my first car. This is the first dealership I visited and ended up being the only one I needed to come to. The service was great. I overestimated what I needed for my car and ended up having several expensive add-ons, but when I contacted them, they were only to glad to take them off. I bounced back and forth with decision making, but they were completely patient and easy going. Vince did a great job and made sure I had everything I needed and was satisfied. Overall a good experience here.

Greg MacDonald

Just purchased the 2019 CX-5 ???? The car is absolutely amazing. James and Mya were both nothing short of fantastic during this process. They were both extremely helpful and professional. I'd definitely recommend James and the Mazda Dealership located on Upperjames. Thanks to all the staff who helped me! Cheers

Kiel Hughes

Very nice salesperson. New ownership, different atmosphere

Yesha Sonara

I had an amazing experience with Mazda and it’s wonderful staff, specially with Kelly Macintyre. He explained every minute detail and was really very amazing and friendly regarding everything. I would definitely recommend it to everyone and should definitely visit here atleast once before making a decision.

Shawn Fogarty

Purchased a Certified Pre-owned here recently. I was comfortable with the sales rep since he was not high pressure type and the purchasing process was efficient and straight-forward. There were a few post purchase issues I had with the vehicle but their service dept took care of it so I ended up being very satisfied in the end. I would recommend considering to purchase a Mazda here.

Sidney DeGroot

Awesome experience overall. A huge thanks to both Jason and Derek for helping me purchase my first car. Super professional and exceeded customer service expectations. Would 100% recommend checking them out.

Jason Zhan

Came in to purchase a mazda3 sport and Khan was able to effectively assist me with all the details and answered all my questions regarding the vehicle. He was friendly and knowledgeable, i d be recommending my friends to him if they choose to purchase from mazda in Hamilton area

camart

Leggat stands by their customers. I made a major error in judgement when purchasing a vehicle from them recently. The dealership could have cut me loose. Instead, Sales Manager Brian DeVincentis worked with me to get the best possible resolution. I felt like Brian treated me how he would want someone to treat his family member if they were going through the same. He was honest and kind. Dealing with him took a lot of stress off me. I have seen some less than kind reviews about Chloe. I never felt like she pressured me into anything or was not happy about options I didn't choose. She explained everything well and was great to deal with. I would recommend Mazda of Hamilton.

Kyle Waldner

My sales person, Tikka, was great. Gave me good value for my trade in and a great deal on the car upfront. It was an excellent experience.

Andrew Sutherland

We're a new couple who decided to finally get our new family vehicle. We walked in and instantly Chris was so kind to meet. He took us out for a test drive and made use feel so comfortable and relaxed. He answers all our first time buyer questions so well. We were so excited to agree to the car. He really stayed patient helping us decide what we needed and what we could afford. Damon was so great waking us through our finances smand helping us answer our endless questions. Thanks for be so forward and making us feel so comfortable.

Jonathan Serpan

Ahmed was the sales associate with whom I dealt with and he made the process of purchasing my new car an absolute breeze! From choosing which financing option would best suit my needs as well which vehicle would be best for fuel efficiency relevant to my estimated usage, Ahmed is someone I would recommend 100% to anyone purchasing a vehicle. Even after the sale was closed, Ahmed went out of his way to ensure all was well with my experience and that the car was running smoothly. Thanks!

Rick Carbonnell

Amazing staff. Bought my new car there. Worth going there first.

Ray Perissinotti

We recently purchased a Mazda CX-5 from Mazda Hamilton on Upper James. Overall, we are happy with the purchase, and we had a good experience with the dealership. Our salesperson was Vince Ferraro who was very friendly, patient, organized and knowledgeable, and was able to accurately answer all questions about the vehicle.

Jason Fitzpatrick

Just picked up a new Mazda CX-5 and I couldn’t be happier. The vehicle is great and the dealership staff was a pleasure to do business with. Keep up the good work

Kyle Schappachar

My wife and I stopped by to look at a used Nissan Juke that was listed on the website. Khan met us on the lot and took us for a test drive. We wound up buying the car that same night. Khan and Mya were fantastic to deal with from start to finish. They took great care of us and went above and beyond to be helpful. And then the check engine light came on six days later. We took it back to the dealership and they set us up with a rental car while they sorted it out. You'd normally expect something like that to be an ordeal, but nope. They took great care of us again. Almost six months later, we're still very happy with our purchase. We'll definitely be back when the time comes to buy another car.

Radwan Takroni

I came in to check on the new Mazda's SUVs. Great welcoming staff and nice place. I'd recommend making the option of checking the car screen/dashboard available. I think the battery wasn't connected. I wanted to check some functions as well as the screen. Overall a positive experience!

icetink

The service department is awesome! They were very courteous and quick to contact me with warranty repair updates and to schedule appointments. It's a pleasure dealing with them!

mark falcioni

Called in with a few questions about servicing for my CX5. Talked to a young lady in the service department named Andrea. She answered all of my questions and was very polite. I will be doing my next service at this location thanks to her.

Aayush Das

Terrible service. Appointments don't mean anything here. Triple booked my appointment slot, and a 9am tire change took 2 hours while we were made to wait outside. They will likely blame COVID for their new conditions but they have been terrible before COVID and will continue to be terrible after. Been taking my car here for years so it's not a one off. Every time the service gets worse and worse including the customer facing side. There is another location in Burlington take your car there even if it's an extra 20-30 minutes to get there. Most likely doing it to me on purpose because I have left negative reviews here before because this is not the first time I've received terrible service. Please please don't take your vehicle here even once. Very pleased to never come back here.

Brandon Portman-Secuur

Knowledgeable staff. Good prices, good warranty. Professional staff and definitely went out of their way to help me out. Thanks Art & staff!

Jessie Whittle

I had a great experience buying my first car at Mazda Hamilton. Adbi was very knowledgeable and incredibly nice. 10/10 would recommend him as a sales man to anyone who goes looking for a vehicle.

Senayit Tekabo

I few weeks ago I went into the dealership looking to purchase a used SUV. Initially, I was somewhat hesitant walking in as I was prepared to deal with pushy and arrogant sales people but I was pleasantly surprised. Khan approached me and was friendly, informative and patient. I had lots of questions and he made every effort to answer them. He also made it a point to gave me time and space when I needed, which I appreciated. I had a great experience, Thanks Khan!

Mary-Anne Damerchie

Absolutely amazing service at Mazda Hamilton! Mike and his team are amazing at what they do and made my car purchasing experience spectacular. I would definitely recommend !

Simon Varlow

Just purchase my second car from here, and found the staff extremely helpful. The guys down in the service area are awesome at getting you in and getting you back on the road as quickly as possible.

deepak

Constantly ripping customers off. I booked an appointment for oil change. Few weeks in, I noticed the oil was never changed last time. You walk in there for tire change you will be told your filters are dirty and air filters need replacement. They are constant trying to upsell and take advantage of you. To top it all off, worst customer service ever. I will never visit this dealership again.

Subash Dhakal

Going on a test drive on a new Mazda6 with Omar was a lot of fun. The entire experience at Mazda of Hamilton was very good.

Nicholas Bester

Edit: I originally had issues when returning a leased vehicle. After approaching the dealership repeatedly the issue was not resolved. However, they did take my comments and my google review seriously and have since followed up to correct the problem.

Andrea Crawford

As a first time buyer, I found my experience with Mazda of Hamilton was a positive one. The staff were very attentive and informative as soon as we walked through the doors, specifically Omar, who took the time and effort to thoroughly explain and understand all of our questions and concerns regarding the vehicle that I was interested in purchasing. He was extremely patient during our visits and I thank him for all that he has done! :)

Lisa

Had a great experience from the moment we walked in. Vince Ferraro was extremely helpful and was always quick to get back to me when I had questions. I was also pleased with their quality standards. There was a minor scratch on the drivers side door. Instead of masking it, they sent it back. I was quite pleased and felt like I was well taken care of and that they had my best interest at heart. I'm very excited about my new Mazda CX-5!!! Thanks again Vince, I appreciate all the effort in getting my vehicle on time :)

Sheila Moody

Service personnel are extremely helpful and courteous. Great atmosphere while waiting for car.

Kerry Cooper

If you are going to purchase a car from Mountain Mazda, speak to Ahmed! He is very knowledgeable about the Mazda product line as well as the auto market. He made me feel valued when making a decision and took everything into consideration. When I made the purchase, he followed up on my experience with the vehicle so far and wanted to know if I had any questions or concerns. Ahmed ensured my needs were taken care of and that I was satisfied with my decision. He is someone you can trust will go to bat for you to give you the deal you deserve. Thanks again Ahmed for helping me with a huge decision!

Jessica Amaro

Now under Leggat ownership, this place has improved DRASTICALLY!

C-A Miller

Love my dealership. They really go the extra mile to please and keep clients. Just bought my second Mazda3 Sport. First 2004 lasted 12 years with me. Updated to Mazda3 Sport 2016. Andrew, Chloe and Elena helped make the sale go smoothly even with a few glitches. I've been a customer of the mountain location since 2007. I bought another Mazda because I wanted to keep the great support I've had with this dealership. Thanks a bunch guys!!

William Fudge

Amazing. Every step along the way the staff exceeded my expectations. Sales manager Domenic Cappella was very welcoming to me and my family and a joy to speak with, especially during these uncertain times. This was my first new new car purchase. And there can always be some restlessness when making large purchases. But the team there made it so easy and fun. My sales men Andrew is wonderful guy going above and beyond taking the time to go over the car and make sure I understood the features before letting me leave the lot. Mia in the accounts department was a joy as well. No pressure when it came time to discuss warranty’s and packages. Taking the time to break them all down so my wife and I could fully understand. All the staff was very inviting and always smiling. Thank you so much for making this so enjoyable. If your not getting your Mazda at Upper James Mazda, you are at the wrong dealership. Supper impressed by everyone who works there.

Brandon Banko

Mark and Elena were amazing and very helpful with my purchase. Recommend to get your next vehicle from them!

Emilie Gooder

Absolutely had the best experience dealing with Brian and Abdi. From start to finish purchasing your very first car can be very stressful but they both made it so easy. The customer service was by far the best I have ever experienced, they went that extra mile to help me get what I was looking for and i couldn't be more impressed. I will be recommending anyone looking to purchase a vehicle to Mazda Hamilton. Thank you so much Brian and Abdi for everything you both did for me. !!!!

Ricky Yeung

Decided to go to this dealership due to the excellent reviews. We were looking for an automatic specific vehicle, however that vehicle was not available for test drive at that moment. Was told that they will call us once the vehicle is available. A week later we did get a call from the salesman that the car was ready for a test drive. We went to the dealership and waited for 45mins, and the salesman came back to us saying that the car was actually sold 2 days ago and he wasn't aware of that. Then he offered us to test drive a manual model of the same car. However it will be a sales rep driving and us sitting as a passenger. I was like what the heck is this? Is the sales gonna drive us around forever if I were to purchase the vehicle? What's the use of someone else test driving a car which I'm gonna buy to drive? The salesman went on to tell us that by next week they will be getting a shipment and will call us in for test drive. A month went by with no news no calls. It is time to go to other Mazda dealerships.

Andrew Chang

Their service is terrible. We purchased a Mazda 3 in Feb of 2018. When we get the car, they did not install the anti-rust coating as written on the contract. Although they installed the Diamond Kote instead, they should still follow what they promised to us. Now we are getting our all season tire changed, they said that they cannot find our tires which are stored there. They are really disorganized. DO NOT GO TO THIS PLACE!

Sobair Osmanzai

I had a fantastic experience at Mazda of Hamilton. ABDI took care of every promise he made and beyond. He is an excellent and professional sale person and would without any doubt recommend him. Please go see him if you want a great deal on any Mazda model. Great team at Mazda of Hamilton.

Ali Al-Baldawi

Had the pleasure of dealing with Shevon and Brian from the Sales team. They were both very professional, helpful and customer oriented. I got a great deal on my new CX-30 and I love the car. Highly recommend the team at Mazda of Hamilton!

Paula Boanta

Thank you Khan for all your help in helping my dad find the perfect car for me! Great customer service and very kind. Couldn’t be happier and we thank you again.

Gary Meir

Owner of Burlington Mazda, now owns Hamilton Mazda. Leggat. Ask for Paul, he will help you find what you want or need. Great person to talk to.

Jake Gooder

Bought my first car here, 2018 Mazda3. The Sales Manager Brian, and his team were extremely helpful in every step of the process! I am extremely happy with the quality of service they provided. Would recommend 100%

L R

Amazing customer service and the purchasing process was effortless. The Mazda team here will definitely take care of you!

Dean Muto

It was a friendly welcoming experience from start to finish. Our salesperson, Vince Ferraro, was very helpful in making our decision. We love our new car. Thanks Vince.

Carrie Odette

I love the service department here, the girls are all so friendly and they really care about your experience there.

Jerry Jarosz

So professional and knowledgeable. Did not leave any questions. Glad to do business here and will definitely return. A cut above. ❤️????

Patrick Kennedy

My wife and I got a Mazda CX-5 here a few weeks ago. We went to a few dealerships to look at similar cars and found that the sales environment at Mazda was the best; very low pressure and as I understand it recently changed to a no commission approach. Our sales guy Josh was friendly and knowledgeable and showed a genuine interest in finding the car and features that suited our needs.

Connie Xie

Thanks Tikka and Matt for helping me choose my first car! They were friendly and patient. I appreciated that they were on top of providing information and finding answers to my questions.

Faraz Ahmad

Wonderful buying experience with this dealership. Khan made the entire process super simple. He works hard to go above and beyond to satisfy all my needs. Also, thanks to Brian for his understanding at the time of finalizing the deal and to Shuaib, finance mgr as well for taking time to explain and answering all my questions. There was a minor hiccup at delivery time but they promised to fix it by next week. Many thanks to Jordan from service dept who acknowledge the issue.

Heather Borsellino

I had a great experience! Sam Cino was incredibly helpful and hard working in making the process of getting a new car very easy and exciting! I highly recommend him as a sales rep!

Jay Ross

Dealership installed a hitch on my Mazda 3. After receiving the car back the hitch was installed with only 2 of the 4 bolts. I had to bring the car back again for them to check the install. They had it for almost 45 mins until they said they needed another hour to rethread the hole on the frame. I had my kids with me and the waiting area was outside and was a very hot day. Had to schedule another install date. Dealership was extremely hard to get a hold of and the line was always busy, i had this hitch for a week and never used it. Finally they said the tech was a junior and did not follow the directions, they did offer me a free oil change for the install error. I requested a refund and they would refund the part but not the labor. Jessica the service agent was extremely nice and helpful, manager i had to negotiate to have half the labor back since half the job was done. The biggest issue was i should not have had to checked the work from the dealership, this was a certified Mazda part, installed by a certified mechanic. If that fell off and damaged my car, another person or car the end result would have been a lot more money or law suite with insurance than the 20 bucks Mazda wanted to fight me for. Its like going in for a tire change and they forgot to install the bolts on 1 tire. This stuff to me is a rush job , to lazy to lower the exhaust to put the rest of the bolts in. This is a concern to me for future service, I wont stop driving Mazda but i will definitely not be returning to this dealership anytime soon.

Steve Maksymetz

Everyone at this dealership was very nice and helpful with me. I purchased a 2019 Mazda 3 GT and I love it. I would like to thank Dom, Debbie and Jessica for being so accommodating and helping me deal with Mazda Canada.

burnsee69

Overall good experience, drove from Niagara to Hamilton in order to purchase my new(used lol) car. Dom was great, gave me all the information I needed to help me make my purchase yet wasn't pushy. Offered to give me the time to think it over as he could tell I was indecisive, which I appreciated. Super friendly staff, felt very welcoming, process was quick and they weren't pushy AT ALL. Picked up my car within 48hrs of making my purchase. Would not hesitate to recommend or go back to Hamilton Mazda (even though I bought a 2018 Honda Civic that was traded in lol!). I was fortunate enough to get a hefty discount as from the amount that was advertised because I did my research, but I would've done that at any dealership :)

Jason

My experience at Mazda Hamilton was a positive one. I was very happy with the service and product information I received from my sales representative Terry. He was very informative and helpful in meeting my needs and requirements in a new vehicle. Thank you Terry. I am very happy with my new Mazda 3!

Amine Beckoury

Really happy I made my first car purchase in Canada in this Maeda dealership, they made the hole process so simple, James was a great help to help me decide what was the best car for me and my family :) I totally recommend Mazda of Hamilton.

RENE ROMERO

Not your typical Shankats Dealership. I dealt with Domenic and he made the numbers work , Now im driving around in my new Loaded Mazda CX5 and I feel like the world was mine ! Highly Recommend !!

Stripes plays

Found this dealership has a very strange sales method, first you can’t see any prices on the cars there’s no tags or prices. So basically you have to speak to a sales representative, who then invite you inside for more information before they can tell you anything about any vehicle. The sales rep Oksana told me its a 45 minute process?. I then told her All I wanted to do was test drive a Mazda 3 to get a feel of it, and see if I like it. After she pursued inside to apparently find the particular(Mazda 3) I apparently wanted to buy, she came back with one she had in mind and said if I have more time maybe we can sit down inside to get more information. I already just wanted to leave, so I took her card and left. Waste of my time!! I ended up leaving and test driving one at another dealership very quick. Won’t be going back to this Mazda dealership ever!!

Larry Volchoff

Great products, great service, very professional and courteous.

Julissa Aguiar

Love the services, Abdi is the best ????????

Sam Warren

An amazing dealership if shopping for a Mazda! Warm, friendly and fair....no car buying games just great customer service.

knights of the fallen

My mazda 3 went in with a no start issue yesterday and in half a hour they found the issue and less then hour they had the car up and running again

Gwaredd

Carson made buying a car a pleasant experience; and was very helpful throughout the process.

Big Bubba

I recently purchased a used car from Vince at Mazda Hamilton, and my experience was 100% amazing. He was extremely patient and knowledgeable. He literally spent hours with us, not giving up, until he found us the PERFECT car. His tenacity and amiable good nature made for a fun time, that conVINCEd me to be a guaranteed Mazda Hamilton customer for life. Thanks Vince!!

Min Gyung Kang

I was so impressed of their excellent service given to me. As an international student who just arrived in Canada last week with my 2 kids, I was kind of in a rush to purchase a used car without proper information, but people in Mazda of Hamilton dealership, specially thanks to Tikka, Mya and James were so nice and kind enough to answer tons of my ever-lasting questions well and propose me a fair price that I can trust and then purchase without doubt and Now, I am so happy with the car that I bought at this dealership and want to recommend this dealership to my friends, too.

Ell aL

Went there to buy car for my son two weeks ago. He chose used car and asked for financing - signed offer to finance plus gave $500 deposit. After couple days he changed his mind and let them know that he refuse to buy the car. They started to threaten him with legal department and police, stated that it cost them a lot of money to prepare this car and he have to buy it anyway. It is almost two weeks as they call him every day with different kind of threatening. Very aggressive dealers.

Kevin Alexandre

Highly Recommend!! Our Sales rep Tyler was great! he did not push us at all and was very knowledgeable of the features of the car (CX-5). The Manager Mike also came out when we purchased our vehicle and congratulated us personally and thanked us. The entire Mazda team was amazing and treated us like family, not just customers.

Antonio

Writing for my Grandmother, here's her experience: "I purchased a car from the Mazda Dealer at 1977 Upper James St Hamilton, The salesman Kahn was very helpful and had loads of patience and answered all my questions. The manager Brian took care of me and did everything to the car to satisfy my requests. Kahn and Brian, two great guys that made the car buying experience an amazing thing. Thanks for making my experience first class.Cheers!". Higley recommend purchasing from Mazda Upper James. Best price and best experience.

Oneal Yaco

I just purchased a Mazda X-5 2016 vehicle from Mazda Of Hamilton. Terry was a very helpful, patient and polite salesman. He came in on his day off to help us make up our mind about the car. He took me and my dad on a test drive and explained all the great features in our vehicle and was very thorough and answered every question we had. My dad had a great pleasure dealing with the Financial Manager Ramy and discussed all his concerns with him and was very satisfied. "Their attitude was very great. Confident and patient people. Had pleasant happy faces and they had answers for everything." - my mom on Terry and the financial Business Manager Ramy Hanna

Jay Soni

Andrew was my sales guy and he helped me choosing a right car and I got very nice deal on my car too. whole staff is so helpful. I do strongly recommend this store.

Laura Hughes

I just bought my first car from Mazda Hamilton and was blown away by their professionalism and support. Sam made my experience so enjoyable! He presented information and options in ways I could understand and was incredibly kind and focused on what worked best for the vehicle I wanted. Everyone working at Mazda Hamilton goes above and beyond for each of their customers.

Todd Malarczuk [Staff]

Great service from the Sales person, Terry Ma. He was eager to help us and he went out of his way on his day off to help. The Dealership manager also was involved when it came to negotiating the final selling price for our beautiful Mazda 9.

mike jackson

We first walked into Mazda hoping to look at an suv we had seen on the net. We were first greeted by Abdi, who turned out to be a very friendly and knowledgeable guy. Unfortunately, the vehicle we came to see was sold but Abdi hunted us down another one of the same suv with more options. We couldn't have been happier with his his service, knowledge and professionalism. My wife and I would certainly deal with him in the future and would recommend him to anyone.

Francis Jacques

Very professional staff and clean well taken care of dealership!!!

Melvin Ryan De Guzman

I got a quote from Khan of Hamilton Mazda and he was helpful. He gave me a couple of quotes with different options. I recommend getting a quote from him if looking for a new car.

Andrew Shier

The staff here were excellent, as well as their selection of new and used vehicles. We never felt pressured into doing anything we weren't comfortable with and our sales rep Andrew Hayes was extremely helpful.

jenny

I am in the market for a new vehicle as my car was a write off due to another driver going head on with me making his left turn at the last second. We’ve been all over the place and it’s been a really stressful, aggressive time with most salespersons pressuring me into signing the day I test drive any vehicle - to boot with all the lingering injuries I have from the car accident. We went to Mazda in Hamilton yesterday and dealt with Paul, and what a breath of fresh air. No pressure. Extremely kind and knowledgeable. We test drove the new Mazda6 GS-L, and if we don’t come across a vehicle that better fits my needs we will 100% be coming back to make sure Paul makes the sale. Not only did we thoroughly enjoy the vehicle we looked at but what a great salesman. He took the time to answer all our questions, printed off everything we needed to know to take home for financing options and was overall a very genuine man. THAT is how you make someone want to come back! No aggression or desperation to make a sale happen when a person isn’t ready to make the decision on the spot. Keep it up, Paul.

Angelika Kowalik

All I needed was a battery for my key but I got amazingly quick service even though they were very busy. Questions were answered and out in 10 minutes. Always have had a great experience there. We bought our car there and anytime our car needed anything, the shuttle service was always quick and very friendly!

Janine Duff

New owners got rid of an oil change loyalty program without honouring the long time customers who had already accrued a free oil change. Not impressed after going to this location for over a year, earning a free oil change, and being told I can't use it anymore the day I went in to redeem it. If they're going to get rid of the program, as a business owner myself, the professional and courteous manner to deal with it would be to accept what's accrued before retiring the program. There was no warning that the program would be ending either.

Zafar Alam

I recently purchased a 2016 Mazda 3 from this dealership. The who;e process was very transparent and professional. Sam my sales rep was phenomenal. He was up-to-date about the tech and availability in different models. He guided me to choose the right package for my needs. Ramy, they Sales Finance Manager, guided me through the entire financial side of the things. I must say that the whole experience was pleasant, professional and quick. Highly recommend this dealership. 5 star

Wassim Assaf

Bought a 2020 Mazda 3 GT. James was our sales guy there and would highly recommend him. He was knowledgeable, easy going and was extremely prompt when it came to answering emails. Had everything set up for us with ease.

Connie Haw

Rude customer service!!!

Nick DiTomaso

My mom just purchased a car there. Vince our sales person was fantastic. He took the time to review everything with both of us and worked hard to get her a fair price. If you are looking for a car I would definitely suggest checking out Mazda Hamilton and ask for Vince.

Emaan Baig

Khan assisted me in purchasing my very first car at 20 years old back in February. Haven't had the time to leave a great review until now, but his service was fantastic. He guided me on the straight path, helped me pick the right car for me and I made me choice. I was leaning more towards the 2018 Honda Civic at first, but when you meet someone with customer service skills that shoot through the roof, they can change your mind in an instant. I highly recommend customers to see Khan, he is one of those salesman who looks for what the customer needs and not what the business needs. That's how it is done and should be done Legendary Customer Service is what I call it. BTW: I walked away with a 2018 Mazda 3 GT, it's a great car! Recommend this car for young drivers looking for their first car.

Hektor Kaczuga

Bought CX5 here recently, and it was a good experience. Josh was very patient, attentive and not pushy at all. When I picked up my car Josh spent a good amount of time explaining various features the car has. Would recommend.

Joe Depetris

Vince and the mazda team were great. Sold me a great car in a very relaxed environment, at a more than fair price. Will be a repeat customer from now on. Thank you again Vince

Games Gambit

Khan, The used car salesman was more than helpful and made me feel comfortable with the buying experience 100% would recommend going to see him if ur in the market for a used vehicle

CCL Wash and Seal Nic Catalano

Amazing staff and solid vehicles. I highly recommend them for your next Mazda. I'll be servicing my RX-8 there regularly!

Ogonna Igwegbe

Excellent customer service. I always got the right and detailed information. Big thanks to Tikka for the assistance.

David Arulcheyan

I just called for an appointment where I was told by the service manager that during a 144km service where a tech would have my rim/tires off my vehicle, they would not swap over my winter wheels (already mounted and balanced) onto the car - there would be a $35 charge for them to install the winters onto the car even though they would have tires off for the service. I promptly called Budds Mazda who is 30mins further out of my way and was told not to worry as they have never charged for a tire change during a brake service so long as the rims/tires were mounted (totally understandable). Easy choice - Budds' Mazda will now gain a long time customer and Ill leave Hamilton Mazda to nickle and dime someone else. Thanks for making the decision for me.

Hollsies

I purchased a new 2017 Mazda 3 Sport Hatchback on August 18th, 2017. Dosky spent the time to ask the right questions to find a vehicle that suited our needs. He was extremely knowledgeable and did his very best to ensure that our vehicle was delivered to us as promised. It was evident that he worked tirelessly to make sure that we were happy with the vehicle. He is very responsive to any questions or concerns – overall great customer service!

Doug Cameron

Vince was very helpful and informative. He wasn't overbearing or pushy and seemed very honest. I would recommend Mazda of Hamilton if you are in the market for a new vehicle.

Jake LeBlanc

I had a great experience with the staff and the service manager, Ben. They treated me with respect when I came to them with a problem, and had my issue resolved with no hassle. I felt like they went above and beyond to make sure I was happy. Way to go!

Jairo Acevedo

This guys know what is a truly customer service. Abdi was the main reason my wife and I bought here. He was very friendly and helpful. I didn't have car since I sold it and he came to pick me up at my house to provide me with a car until mine was ready. Will I buy here again?? Of course, all my cars!

fayçal Jaali

I recently purchased a Mazda 3 in this location. James was really helpful and they were all accommodating. They made an exception and handed us the car a Sunday. Everything was simple and clear. Would definitely recommend.

Nai Nai Grant

Helpful, honest and reliable I am really thankful for the help of Khan, he helped me make a great purchase at Mazda Hamilton! So pleased Thank you Khan!

Jose Tan, Jr.

James had been the most helpful, accommodating and friendly car sales person I have met so far. Everything went smoothly because of him. His manager Steve was easy to deal with as well. They were able to pull off a great deal for me. Kudos guys. Zoom zoom!

Destiny Froman

I had recently purchased a brand new CX-5 thanks to the help of Terry Ma at Mazda of Hamilton and he was very helpful and willing to go above and beyond to get me the right trim level and features. I originally wanted a GT, but he explained that GS was the exact trim that would meet my needs and save some money. The owner and manager was also very nice people. Definitely will recommend - J. Cherrington

Sean Wu

The service was fine. But their oil change service is bit expensive than other dealerships I have been to. It costs me $85 for my CX-5 including oil change and basic inspections (69.95+6)*1.13=85.8. I normally get charge below $70 for the same service in other dealerships.

Bruce Button

We just bought a Mazda 3 Sport from the BEST salesperson we've ever dealt with. Denise was extremely knowledgeable, positively thorough and just a pleasure to deal with. I would highly recommend that if you are in the market for a new car, to go see Denise at Hamilton Mazda.

Malisa Gambacorta

I needed a new car in a short time so I called all the Mazda dealerships in the area. It was my good fortune to get in touch with Paul. He quote me a lower price right off the bat then all the other dealerships for the exact same car. He then facilitated getting us the car from Markham and had it ready within a day. I would happily buy another car from Paul. He was thorough, efficient and saved me a lot of money.

Jacqueline Elizabeth

I recently purchased a Mazda 3 Sport as a first time car buyer. I worked with Shevon who was nothing but helpful. She provided me with all the information I needed without making me feel pressured to buy. I ultimately had a great experience and would refer any car buyers here!

Pat Arruda

Just bought a new Mazda 3 GT 2019 Melina was awesome and very professional great sales person no pressure at all took it for a test drive simply fantastic. Quick deal made right to the point in and out in about 2 hours great people excellent service would highly recommend

Scott E

Vince and Damen were both friendly and helpful. Based on service, I would not hesitate to return to Mazda of Hamilton. The Mazda 3 has been great so far :)

Stephen Credico

I just purchased a Mazda 3 at this location and would highly recommend this location to others. Employees were very friendly and knowledgeable. I wanted to give a special shout out to the sales associate James and sales manager Brian. James and Brian made sure the Mazda was exactly what I was looking for and happily provided their expertise. Thank you for making this a pleasent experience!

Nona Arlens

After an accident I had several issues I needed to get taken care of and from the booking details to the appointment preparation to the completion of my repairs the staff were so caring and understanding of what I was going through and they made it so much easier to deal with. Thank you Jessica, Carrie, Leslie, Jordan and Nicole!!

Benjamin Cashin

I ended up hear because I wasn't happy with service I received at another Mazda dealership. The service was excellent and the Mazda3 is perfect. Thank you Vince!

Leana Walker

Was great, the staff was super friendly and they accommodate your needs. I'm so happy to purchase my first new car from mazda!! Kudos to the team you rock. Especially Andrew!

Mark Oldford

I recently bought a mazda at this location and the service was outstanding! Dealt with Chris personally and he helped me pick out a car that suited my style and budget. All of the staff are very welcoming and easy to get along with. Would recommend checking this dealership out 10/10

Melissa Alexandra

Update: 2 months and oil change light came on. Oil was super dark. Turns out oil wasn't changed as they said it was before picking up, engine filter was black. Went to mechanic to change it and advised that I would need new tires as they are worn and cracked. Considering I asked the salesman to change them before purchase and he said they were fine is frustrating. will definitely be putting a formal complaint with MTO. Bought a used vehicle in November. The salesman and the finance manager showed me the carfax and asked that I go through it and initial and that I am aware there is a recall on it. I asked if it was taken care of and I was told it was Sure ok. Upon pick up I called the manufacturer to switch ownership. They told me there was not 1 but 2 recalls on the vehicle... And they were both not done. So I called the dealer to find out what happened because I was told it was done. The salesman said he wasn't sure because they told him it was. I mentioned there was another recall and he said he was not aware of that. He proceeded to tell me that a recall is not a big deal and that it can be done rather quickly and that legally they don't have to disclose the carfax at all. Ok..... My point is that I asked specifically if the recall was done and I was told yes. And it happened that it wasn't and that there's actually another one. I really don't think he called at all. Also to tell a customer many times about looking at the carfax and initial here and there and are you aware there's a recall ok no problem, but you didn't know there was 2? The vehicle was there since August. The point to this is I asked and was told something but turned out that information was false. May not be the worst experience but definitely inconvenient and misleading and not what you expect from a dealer with many great reviews. Sales people not knowledgeable just want to make a sale

Fatima Zahra Chakir

I recently purchased a Mazda3 2018 at Mazda Hamilton, and I was very satisfied with their service/product. Excellent staff, professional and nice, and I love the car. Highly recommended!!

Dan Haines

I had a great experience buying my car there. Denise Dixon was my sales rep and she was incredible, she knew everything and was very courteous and professional. Fantastic experience, definitely recommend!

Daniel Gies

I had a great experience with Mazda Hamilton. I went in to inquire about a trade in and was offered a lower payment than what I was previously paying. All of the service representatives were extremely friendly and helpful. One of the employees, Josh, went out of his way to educate me in regards to the new features on the 2017 Mazda 6. Josh was extremely knowledgeable and showed a great deal of enthusiasm when speaking in regards to the Mazda products. After learning that Josh had only been with the company for approximately 1 month, I was shocked. His vast amount of knowledge shows his commitment to the company and his dedication to fine service. Lastly, I was impressed he spent so much time with me, even though he wasn't the representative making the sale. I would definitely recommend purchasing a car from Mazda Hamilton. Your experience will be smooth from start to finish and you'll be ecspecially satisfied if you have the pleasure of dealing with Josh.

的极会动

Khan is the best dealer, very friendly, kind, Highly recommend to ask for this gentleman!

Dave Scime

We stopped at Mountain Mazda in our search for a used vehicle. Our experience there was excellent. Our salesman (Abdy) was a pleasure to deal with. We looked at several vehicle and he was very knowledgeable in all of them. He explained all the features even things that may not exactly fit our needs just to be sure we weren't getting into the wrong vehicle. We’ve dealt with sales people at other dealership who were totally patronizing, telling us whatever we wanted to hear (even if it was a lie) just to make the sale. This was certainly not the case here. I would highly recommend Mountain Mazda to anyone looking to buy a new or used vehicle.

Aaron Benner

We have taken our vehicle to their service department numerous times now and have always had a great experience. They have always managed to get us in for immediately needed repairs and have more than once fixed a problem or diagnosed it at no cost to us. It is the only garage we go to now and I would recommend them to anyone.

Bruce Daiken

Thank you Khan My experience with Mazda has been the best experience with car dealerships that I have ever had. When I left the showroom I felt that I was treated with nothing but respect and TRUST. The service people and all the staff were very considerate and helpful in every way. As I am buying my third vehicle from yous I would highly recommend to anybody who asked where to go to find a trusted dealership who stands behind there service and products it would be Mazda

nicolexo alicia

Amazing experience here at Hamilton Mazda. The salesmans were so incredibly helpful with everything. I never felt pressured or anything of the sorts! Definitely recommend. Very happy customer!

An Bh

Salesperson Shevon was very nice but the management has poor business acumen and customer service. For $244 (less than 0.9% of the cost), they lost a firm sale of $28000. Cost/benefit analysis of manager's decision is worth pondering and diminishes customer's confidence. Also, blaming lack of flexibility on COVID pandemic is truly despicable and akin to taking advantage of consumers. Response to Owner: As stated above, Jeremy Stadler, the manager themselves are unwilling to cooperate with customers.

morris f

Decent place no hassle ???? straight forward.in and out ???? oil change.

Hamm Tuna

We visited Mazda of Hamilton looking for a vehicle for our daughter and Carson helped us. He listened to what we were looking for and when we needed the new car. Not pushy and very helpful. Great follow up too.

Dwight Beaton

We dealt with Chris Parker when buying our vehicle last week. Chris and everyone we met during our purchase were very professional and courteous. We recommend them and if you are in the showroom ask for Chris!

Trevor Olson

Vince was incredibly honest and extremely helpful. He helped make the buying decision very easy by ensuring I knew all the facts. Would highly recommend him if looking for a Mazda.

Benjamin Agostinis

Great place to shop for vehicles, they are friendly, courtesy staff will do what ever you need.

Marcin Patryk

Wife purchased a vehicle a few months back. Had some issues with it. She contacted the office and they did address those issues. She took it to the mechanic to change a dirty engine filter and the mechanic advised her she'd need new tires as the treads were just enough to pass safety and had cracks in the tire. This is unacceptable for a vehicle that was purchased 3 months ago. She even asked them to change the tires out as she felt they should be changed but they told her they would not. Safe to say we will not be recommending this dealer to friends or family.

Henry Milke

My daughter took her vehicle for repair last week. Check engine light was on. They charged $160.00 diagnostic fees. Repair estimate was over $600.00. I took the vehicle to local mechanic. They said that air filter box was loose. They didn't charge me anything for repair. I would never take my vehicle to this dealership again.

ExcelSam B

I had an incredible experience here at Mazda Hamilton, Sam was especially helpful and made the car buying process both fun and exciting. He was very knowledgeable and gave me the confidence and assurance I need to buy a car. He answered all the questions I had and went above and beyond to make sure I was satisfied going into the purchase and that I was happy with the car upon delivery. Overall, this was a great experience and will definitely be back for my next Mazda!

arina sporova

I enjoyed my experience at this dealership, everyone was very friendly and respectful. I felt like we were on the same page, there was no sales pushing and no hidden costs. Was a pleasure doing business with James and Steve. Recommend to try and see the difference between some other places

Lou

Excellent service Terry Ma, very patient after couple weeks of negotiation. Will do business again for my next vehicle. Highly recommended.

Scotty Dog

Went there after they re-opened looking for a used Mazda3 or CX3. I have never seen so much damage on used vehicles. Every car I looked at had major dents and scratches. I'm not talking scratches from everyday use, but damage from hitting something or being hit. The one car I liked that was in ok shape had a reported accident with over $9000.00 in damage, was told the owner likes to by cars that have been in accidents because they are cheaper. Look at the Carfax for their used vehicles, most have accident reports. My experience from start to finish was appalling. Buyer beware.

Chanelle Baird

My experience as a first time buyer was fantastic and stress free.... Denise was GREAT! Super friendly and knowledgable! Would highly recommend to a friend.

Kim M

Bought a 2012 mazda3. I just want to thank Chris for everything he did. He did a great job. He was very helpful and answered any questions I had. Thanks again!

kdx dx

Dishonest management. Taking money and not delivering cars as promised. I wouldn't shop there again without my lawyer. Here is the play book, they offer you a price for a car they can get, they offer you a price for trade In , then the car they offered they cant find and they price they offered for the trade or for the car has changed . The change in ownership didnt help.

Devyn Hoenow

I came here by recommendation, and will never pass on that recommendation. This company does not accommodate those with disabilities specifically the Deaf and Hard of Hearing. All communication must be face to face for me to read lips. Every staff member I encountered (even after explaining my disability) neglected my request to meet my needs of accommodations to my permanent, life long disability. How do you expect me to trust you, your “professional” advice, as well as your service if you are unable to give me the BASIC accommodation a person of my disability needs?

Emily Egan

This dealership was overall amazing!! The customer service was probably the best I ever experienced! The staff was so kind, friendly, and helpful! Stephanie at the front desk was so nice and went the extra mile to help me! I will definitely come back and would recommend to others!

Taryn Gibbs

I purchased my first vehicle last week from Sam. My father had already met Sam and he was very impressed with the customer service and knowledge Sam had. He was very helpful and welcoming. Since it was my first vehicle purchase, I had a lot of questions and he made sure all of my questions were answered. I walked away with exactly what I was looking for and am really pleased with my car. I had an excellent experience with him and I would recommend this dealership to anyone looking to purchase a vehicle.

Chris Delaney

My name is Chris and my wife Kristen and I purchased a brand new Mazda cx-3. Andrew was our sales rep. Not only was Andrew very professional, he was very knowledgeable and worked hard to get us the best deal. He was terrific and I highly recommend seeing Andrew for your next purchase. We love love love the car by the way. Everybody at the dealership was awesome. When it comes to servicing our vehicle, in the past I have experienced issues when dealing with dealerships but Fiaz and the service manager Ben have been amazing, going above and beyond which is rare nowadays.

Maryam Rezaee

I bought my Mazda 3 from Mazda of Hamilton one month ago. My salesman was Vince F. who kindly and patiently took the time answering my questions. These people in Mazda of Hamilton are very flexible and want to make sure you leave there happily and satisfied. They delivered the vehicle to my convenient place (since I had difficulty going to their location at Upper James) and we did the paper work there too. Another gentleman who helped me with the financing part was Kavan who did a great job. I totally recommend this dealership.

Sonja Vedell

Thank you! I'm glad my dad stopped! Great deal on an amazing car! Super happy!

harman singh

Shout out to James and Paul at Mazda of Hamilton. Amazing experience overall. Looking forward to a great long term experience.

H C

Purchased a Mazda 3. Chris Parker was extremely helpful and knowledgeable. He went above and beyond to be of assistance at every opportunity. Good and friendly service all around.

hi shiela hi

I had a very nice sales representative name Chris. He helped me all the way until I got my car home. Thanks Chris!

Kim

Josh Simpson was the Product Ambassador who managed our purchase of the CX3 from start to finish. He was the consummate professional and honest about the features that the car has and doesn't have. He did not use any sales pressure whatsoever. His approach made us feel like we could trust him and whatever questions he wasn't able to answer he consulted with someone to get us the answer promptly. If the servicing department operates at the same level as the sales department, we will be lifelong customers!

Jacob Pope

Better late than never, I purchased a car from Mazda of Hamilton back in May. Great customer service provided by Chris, who took me out on a test drive and helped me out tremendously as this was my first car. The only downside to my experience was that there was a mistake in the ad for the car I purchased, saying the car was certified and e-tested. Obviously that was not the case but I am still satisfied with my purchase. Thank you Chris!

Dave Repchuck

I purchased a 2016 Mazda CX-3 from Vince Ferraro. When I went to Mazda Upper James, my plan was to have a look at what was available and visit a number of other dealerships. Vince greeted me in the lot and immediately I felt comfortable with his approach. As a result, I decided to see what Vince could do for me. Throughout the process of selecting a vehicle, determining finances and trading in my car, I felt no pressure or urgency. Vince spent a significant amount of time working through the details and did everything he could to make the deal right for me. I love my new vehicle and would highly recommend Vince to support you with your purchase.

Sofia Usmani

We now own an Mazda 3GT!!! After a fabulous year with our CX5, there was no other option but to go with Mazda again and Andreas Karlos proved our decision correct. He was friendly, professional, and accommodating. A true gentleman. There is no doubt we'll be dealing with him again in the future!! Thanks Mazda Hamilton and thanks Andreas!! Naved Irshad

Louise Douglas

Our experience at Mountain Mazda was amazing...our sales person Abdi was very knowledgeable and had a great personality...thanks for our 2018 Zoom Zoom.

S Blackley

I had a good experience with this dealership, they made sure all issues were addressed regarding the purchasing of my car which I appreciated. Abdi was also very helpful and was always willing to answer any questions regarding the vehicle.

Angela Tessari

I am very excited about my new Mazda! The salesman Terry Ma was a great help and gave us all the information we needed to pick a great car! I also really appreciated that he said we could get in touch with him if we had any questions or needed anymore help with the car or accessories.

Wes Ski

Late July my wife bought new Mazda CX3, happy with it like there was no tomorrow. We'd like to thank Tyler for his professionalism and time he's spent with us, answering all questions (some obvious) and explaining all electronic tricks and gimmicks. We can highly recommend Mazda of Hamilton and Tyler with his experience.

David Lewis

I came into Mazda just to get a feel and look around. 60 minutes with Andrew, test drive, answering questions, and helping with comparables, I bought a 2017 CX-5 GS. And I love it! He really took the time and I appreciated it. I will come back and the Mazda drives as well as my mom's Lincoln

nicole harris

5 stars all around! I cannot say enough great things about Mazda of Hamilton. I purchased a Mazda CX5 and it is amazing! Domenic was always there to help, and ensured I got everything I wanted. Shevon was available to answer my questions and took her time to show me everything I needed to know about my car. She followed up a few days later making sure I am happy with my purchase and if I had any questions about the car. I would 100% recommend Mazda of Hamilton to all my friends and family.

Veronia Hill

I have joined the Mazda Family, and glad i purchased at Mazda of Hamilton. The process from start to finish was amazing. It was my first new car purchase, and they made it very easy for me. Thanks to Debbie who provided great customer service. The whole team was amazing. Thanks Mazda- See you in a few months for my oil change.

Elaine Radoslav

My wife and I went up to Mazda Hamilton to window shop for a vehicle, not sure exactly what we wanted. We met Vince Ferraro, our salesman, who came outside into the cold lot to offer us his help. Vince patiently took us from vehicle to vehicle as we scoured the lot for the "perfect one". Vince answered all of our many questions, guided us through the process and made our search enjoyable so much so that we found and purchased "the car". Vince, you conducted yourself in a very professional, informative and personable manner. It is our pleasure to make your acquaintance, Thank you Vince and also to everyone we had the pleasure to deal with, Damen, Finance Specialist and Daniel, Sales Manager!

Trisha Gupta

I went to this dealership recently and had an amazing experience. The team was kind and listened to what I was looking for. I always get scared to get a Danny Devito from Matilda type when walking into a dealership, but my sales rep William gave me time and space to think about what I wanted, not pushy like the other places I went to. They truly care and are humble people. I would recommend this place if you're looking to buy a car, my dad is so happy with his new wheels! Thank you again!!

Brian H.

I always enjoyed my experience at Hamilton Mazda and usually to have my car serviced. Today, I was speaking with Khan in Sales and we were trying to get a trade in deal done. This time we couldn’t complete a deal but it still walked away satisfied as I was respected throughout the whole process and didn’t feel pushed into anything. Thanks for the comfortable experience. Cheers,

Sarah Joyce

Mr Khan and the mazda team are so warm and friendly. I bought a used Mitsubishi rvr from them and I couldn't be happier. They went above and beyond to accommodate our needs. I highly recommend this dealer.

Julia Arnone

I had a very positive experience purchasing a car from the Mazda of Hamilton car dealership, specifically due to all of the assistance provided by Ahmed. He was very helpful, informative, and made me feel comfortable throughout this process. He was very professional and knowledgeable, further allowing me to feel confident in purchasing a car from him. As a first time car buyer, Ahmed made this experience extremely positive and pleasant for me. Ahmed is an exceptional employee and I would not hesitate to recommend him to anyone interested in purchasing a car from this dealership! I truly believe that his strong work ethic and genuine concern for helping his clients is reflected in his work. I was more than fortunate to have such a wonderful experience at this dealership and cannot thank the staff enough!

Ruth Kain

We recently purchased our second Mazda from this dealership. So happy with our new CX-5! James helped us with everything from test-drive to purchase, and had a very calming, honest demeanour. We did not feel pressured, which made buying our new car a positive experience. We met the new owner and other staff members, who also made us feel appreciated as customers. Thank you James, and Mountain Mazda team!

Scott Foster

Terry and Jamie were awesome. Thank you for a great experience at your dealership. Love my new CX-3.

Quang Tien Nguyen

Really nice place, good services I would recommend James, the sales associate, if you wanna get an used car

Kate Kizilian

I purchased a 2019 Cx-9 from Abdi. I was so impressed with the service we received their interest in negotiations and making sure I received what I wanted with my vehicle. The process was seamless and the whole team were polite and courteous. I would highly recommend the dealership and Abdi to purchase your new Mazda from

Pat F

I recently purchased a 2016 Mazda CX3 from Upper James Mazda. My salesman, Terry Ma, was extremely friendly, knowledgeable, and helpful throughout the entire process and made me feel comfortable. I was very happy with my purchase and I have to thank Terry for making the process very easy. I would highly recommend anyone that is interested in buying a car to visit Terry at Upper James Mazda.

George James

Hi my name is George James i just purchased a brand new CR5 , My sales man was Andrew Hayes of Hamilton Mazda , the service that me and my wife received was the best service that we have ever had . We have purchased 3 vehicles from other dealerships, and again I say the best we ever had , The sales manager Dominic Coppola was fantastic he explained everything to us on our new purchase, me and my wife are very pleased, and if any one of our friends ask where we bought the new SUV I would recommend them to see Andrew Hayes

Vlad Mitreski

What a wonderful experience! Thank you Mazda of Hamilton for helping me get my wife's Christmas present - a new CX-9 in her favourite colour. It was a renewal of an expiring lease (same SUV!) and the experience was beyond pleasant. I hardly had to do much because our sales rep James made it so easy and seamless - I commend his attention to detail and quick response! This is the only place I'd consider buying or leasing a car, and I would recommend it to all my family and friends.

Melanie Murdock

Outstanding customer service at Mazda Hamilton! I felt like I was part of the family! All my questions were taken seriously and answered truthfully, and promptly. They made the entire process easy and helped tailor the product to my needs. Everyone was compassionate, respectful and enthusiastic! I have already recommended Mazda of family to ALL my family and friends: I would recommend to everyone! Pleasure to work with Brian, Khan, Darren and Mya!

KP Pickett

Great buying experience. Sam was helpful, patient, and knowledgeable. If you're looking to buy (but are sort of new to the whole experience), Sam at Mazda is the guy to see.

Jillian Wase

I just purchased a Mazda 3. Sam was the first one to greet us in the parking lot and was very knowledgeable about each car that we were interested in. He was very efficient with his time since we had our 1 year old with us. The whole process was quick and easy, and I would definitely recommend this dealership to anyone looking for a new or used car.

debora balasuntharam

I bought my Mazda last year at the Burlington Mazda but since I live in Hamilton decided to go to the Hamilton Mazda to fix something that was broken near my tire. The first visit was great... they fixed a hole in my tire and told me they were going to order the broken piece and call me back to book another apt. At this time i was told this job was going to cost $20.00. Came back to the dealership today and was now told the new piece was going to cost $60. I informed the receptionist that I was told $20.00 so she agreed to honor the original price I was told. 30 mins in she approaches me asking what piece was actually broken as they weren’t sure. So then she figures they actually ordered the wrong piece and now not only I wasted my time going in today but the price has also changed to $50. Just not the kind of service I expected from Mazda.

Henny McNobb

Weren't really looking to buy a new vehicle but wanted to see all the changes happening at this dealership. Thank you to Christopher Perry and George Adam. You guys are amazing!!! Made it so easy. Have already recommended you to friends and family. Keep up the good work!!!

Jennifer Smythe

I just bought a Mazda 3 SE. Thank you to Metin, John, Igor and Khan. What great customer service. I was well taken care of and LOVE my car. ????

Fabio Roseiro

I had the best overall experience at this Mazda location. Khan went to all lengths to give me a reasonable price that works for the both of us. Highly recommend speaking to him for the best deals.

Jen Huet

We recently purchased our new car from Mazda Hamilton and our experience was great!!! Every staff member that we dealt with were very friendly and professional. We will definitely be returning to this dealership for our next purchase!!

John Scapinello

Just bought the 2018 CX3 Special Edition. Have dealt with Mazda for many years and this is our 3rd Mazda. Chris Perry our salesmen was very knowledgeable about the car. We would certainly recommend Chris and the dealership as well. Lori and John Scapinello May 27, 2018

Angela Kikas

I am a first time buyer and was incredibly nervous about the process. After going to one dealership after another, I felt incredibly discouraged by the way I was being treated by other dealers. Mac at Mountain Mazda was incredible from the moment I walked onto the lot. He explained all the features of the vehicles to me in a way I could understand and was upfront about all discounts I qualified for as a recent graduate and as a first time buyer. I could not be happier with this dealership or with my new Mazda C X 3. Zoom Zoom.

Martin Hance

When my wife and I entered Mazda we were greated by a very professional Mazda expert named Khan. He was very knowledgeable and guided us through purchasing our first Mazda. Great team at upper james Mazda, would highly recommend anyone looking for a fuel efficient vehicle.

Mary Ann Demsar

I am very happy with the Mazda CX5 I purchased. It is a fun car to drive and great value for the money. I finally got my bells and whistles. Ivo, my sales associate, was enthusiastic and passionate about the car and my experience with it. Geo the manager was very helpful and accommodating with my many questions and requests. I would definitely recommend this car and this dealership to others. Zoom Zoom.

Jake Rendulic

First time ever purchasing a vehicle at MAZDA of Hamilton. Had a great experience and found Milena very helpful and honest. She followed up a few days later to see if I had any issues or questions regarding the vehicle. Definitely a positive experience.

Victoria Jarvis

I used to pay $71.00 (all included) for my synthetic oil change but with the new ownership, it came out to $108. That is a ridiculous increase without cause.. Especially since they also refuse to honour the loyalty card which works towards a free oil change that was issued by the previous owners. Burlington Mazda charges $71: I rather drive the extra km and go there.

Margaret Mete

I'm very excited about my new Mazda 3 from Mazda of Hamilton! Ahmed was very professional and friendly. He did a wonderful job teaching me about the vehicle and making me feel comfortable. He took the time to answer all my questions and his passion for his job and the Mazda product were evident. I would definitely recommend his services if you are looking to buy a Mazda. Thanks to Ahmed too for making the experience enjoyable! Thank-you also to Dan and Damen.

Tiger Shroff

Vince and Damen were really a great person and me and my friend treated very nicely and friendly. It was awesome buying car from Mazda. Hope we came again soon. ????????

Emile Talbot

I went in with the intention of buying a particular Mazda3 model so I was probably an easy sell. However, the Vince was very helpful and up front discussing the differences between the 2015 and 2016 models. I got a decent price for my trade in, which was likely worth more to me than to any future owner. We ended up with exactly the model we wanted. Vince demonstrated a number of the advanced features including various settings available via the touch screen and HMI commander and the rear-view camera. He also set up a whole lot of favourite stations on the radio and showed us how to add others. The car was supposed to have the rust control unit and winter tires installed when we picked it up but the paperwork got messed up and I had to return the next day to get that done. On the plus side, the service department was very quick. My return visit also allowed Vince to set up the Bluetooth communication for my cell phone, which I had forgotten at home when we first picked up the car. So far I am very happy with the car: good acceleration, nice handling, good sound system, good mileage.

Ilda Agro

Just want to thank Mazda once again for such a fantastic experience with my 4th Mazda from this location. Kumar was wonderful to deal with from the test drive to the final pickup date details and accommodating my every need. ????????

Kelly Nuttall

Just purchased my first Mazda from Art and I'm very pleased with the service he provided and the overall experience with Mazda Hamilton. He listened to what we wanted and his experience and knowledge was very insightful. Thank you to the whole team!

Mark Green

I was feeling awesome when my salesperson John Selsek made my deal happen in less than a week, from first call to behind the wheel and driving away in my awesome Hyundai Elantra that he picked for me. Awesome job and thank you for the hard work and effort you put into getting me on the road and happy again !! ???? Thanks again John, Mark G.

BG Remotes

I have been servicing my vehicles at this location for over 5 years. Recently new ownership took over and I have found that there has been a drastic improvement in customer service and also the overall appearance of the dealership. Everyone there seems upbeat and happy to see me when I come in. Big change from previous visits! Thanks guys and great job!

Steve LeBlanc

After lots of consideration and shopping around I went with the Cx-30 and haven't looked back since. Basem was great, helped me find the perfect vehicle, model and trim and was able to setup the best deal possible to suit my needs!

Judy Burton

Hi Stopped in just to have a look,was in the market but know rush. Met Dosky friendly knowledgeable, able to carry on good conversation with out putting any pressure. We talked about my needs in a car. He pointed out one, we took it for a test ride. New the care we'll. Pointed out things I didn't ask about. Suggest I talk to the boss (wife). He would be around if we had any questions. We bought it. Nice guy to deal with.

Aaron Donst

Felt as though staff went above and beyond in helping me find a vehicle suitable for my needs while still being fun. Everyone was willing to deal with my continuous probing for answers to obscure questions and made a normally stressful situation into an enjoyable one. My concerns were addressed throughout the entire process with empathy and understanding. Tikka and Debbie were great in helping me find the right vehicle. Mya and Shuaib made the financials easily accessible. I would recommend this dealership to my friends and family with confidence that they would be taken care of properly.

Vorshini Ram

Their service centre is a bit slow but they are really accommodating

Christine Tompa

Had an amazing experience at this dealership! Mark was patient, knowledgeable and helpful while we looked for the right car to fit our family's needs. He truly went above and beyond. And everyone else we dealt with at the dealership was the same; friendly, accommodating and wanting to help. Great place to buy a car, highly recommend.

Stephen Engel

I thoroughly enjoyed my experience at Mazda of Hamilton. I got a great deal from the event at the time and the car was what I wanted for my price range. My salesmen Terry, was very knowledgeable and made the buying experience easy. He even helped me crunch the numbers to see what I could afford. I look forward to enjoying my new car, Thanks Terry and Mazda

Peter Walker

Just purchased a car from Mazda of Hamilton. Our salesman, Matt Marchese was awesome. Took time to show us several vehicles, and did not pressure us in any way. The sales manager Domenic was also involved and was very pleasant. We dealt with Shuaib in the business office, and again, he listened first, and was very professional. This was our first experience with Mazda of Hamilton, but I hope it's not the last.

Melanie Tomlinson

Our first Mazda purchase was nothing short of a stellar experience. Andrew, Dominic & Mya were all friendly, professional and thorough. Andrew went above and beyond for us and took his time going over all of our new car’s features and is very knowledgeable. Thanks again Andrew. Excellent customer service!

Marius Frost

I showed up after work one day to order some parts, (I had submitted an online quote request, but hadn't received an answer, so I thought I'd stop by on the way home) not realizing that only the sales department was open until 9 pm, parts closes at 5 pm. I was on my way out the door when Ben (I believe he's the parts/service manager), approached and took an interest. We ended up in his office, researching the info and parts I'd need. He found that my issue had a service bulletin, and ended up saving me $160 for a new mirror, he printed the service bulletin and ordered the parts I'd need to fix it myself. He then ensured my parts would be at reception when they arrived, so I could pick them up after hours. I didn't require, nor expect this kind of treatment, especially since Ben didn't have to do this, as the parts department was technically closed. I was fully prepared to return another day. This guy obviously cares, and it shows (give him a raise). Good job Ben, that's customer service! One more thing, it would be nice if parts had at least one day with late hours during the working week.

Michelle Brown

I recently had the pleasure of dealing with Paul on the purchase of my Mazda3. Unlike all the salesmen I talked to during my hunt for a vehicle, Paul was never pushy. He answered all of my questions about the Mazda3 and was very knowledgeable. He is truly an expert in his field. I will be recommending Paul and Mazda of Hamilton to all of my friends and family. I couldn't be happier with my experience.

Kyle Michael

Great experience purchasing new Mazda 6. Shevon Northcott (Product Adviser) was friendly and knowledgeable, and neither Shevon nor Chloe Stather (Finance Manager) employed any pressure-sales tactics. Very enjoyable.

Aubrey Miner

Fantastic dealership! I bought a Mazda3 from Art at Hamilton Mazda in August 2017. Art is a true professional & is one of the few honest salesmen out there. Art was honest, super knowledgeable, accommodating & fair. He kept his word & I would highly recommend him to anyone looking for a new or used car. Art is outstanding. Thank you Art!

nick Jemus

Khan thanks for all the help geting me my new cx5! I love my new car! 5 star I strongly recommend this Mazda dealer

Robert MacDonald

Sales people are great. Especially the sales manager. However the new service rates are higher than most other Mazda dealers. Went in for a basic oil change and was charged $89.95 + $6.00 environmental fee. Plus taxes. Most other mazda dealers are charging 59.95 for the same service

Roberto Ach

great experience with sales person Khan and car manager Brian versus years back. My and my wife went here looking to purchase a Mazda, more specifically the new Mazda 3, and right from the get go we are approached from a gentleman named Khan. I was very impressed on his casual approach to purchasing and test-driving to informing us on many aspects from car detail specs, to purchase, leasing and trading in our vehicle. we did go back on several occasions and he worked with the manager on every aspect. We have our purchase down to 2 dealers out of a dozen that is impressive. That shows a lot versus about 5 years ago we had a horrible experience with the dealership sales and management. They were not willing to negotiate and worse off they said some of their competitors vehicles were garbage. Not cool. Great Job to the staff at Upper James Mazda!!!

Shaylynn Russell

Andreas and Bryan are by far two of the nicest, most genuine people I have ever met. They went above and beyond to ensure my satisfaction. I will be a Mazda customer for life.

Salar Sabir

Khan thank you very much for this good mazda 3 you sold me .

Captain9014

Just got my 2018 Mazda 3 hatch back from its 1 year 24,000 km service, and couldn’t be happier. Service managed Ben ensures that all items are covered with the customer, and any issues brought to light. I was happy to see that after 17 months of fairly hard driving, the only thing that came up in the ‘yellow/fair’ category were the rear brake linings - completely normal and expected. Ben said they'll be good through the next 32,000 km until the following one. Just days before dropping the car off, I had driven the very muddy Sideroad 25 South in Puslinch - the car was filthier than it had EVER been. I mentioned this to Ben, who ensured that the entire car was given a thorough and proper wash (not just a rinse), and tire-shine generously applied. When I picked it up, it looked new! After the former regime left this unfortunate dealership in tatters, it’s good to see that from the phone receptionist down to the lowly car-wash person, Mazda of Hamilton going above and beyond in an effort to restore the status it enjoyed when I began going in 2009. This dealership absolutely gets my highest recommendation! Welcome back!!!

Sandra Costa

Sam Cino sold me my Mazda and the entire experience was great. Sam went above and beyond and made sure I was completely satisfied with my purchase. Sam did everything he could to make sure I was a happy customer. He's awesome and I would recommend him to anyone.

Hannah Gies

Top Notch Dealership!!! Just bought a Mazda 3. Carson Poisson was great to work with! Very personable, professional and extremely knowledgeable. He took the time to make sure I knew how everything worked and was set up properly. I highly recommend Carson for your next vehicle purchase!

SD Pugsley

I don't write reviews but in this case one is warranted for Mazda of Hamilton. This was the easiest new car buying experience I've had. The Sales Manager, Brian, was friendly, straightforward and easy to do business with. He even came out to greet us on the lot when all sales staff were busy. That's one of my criteria. It maybe old school but if the dealership staff don't come out to greet me I leave. This was even on a Sunday! The Sunday hours are very convenient and one of the reasons we visited. James the Sales Person knows his stuff. Don't let his quietness fool you. If you are looking for a new Mazda, or any car, this is the place to go.

Debbie Altenburg

Daron is a very curtious and helpful sales rep. All staff including Brian and Debbie went out of their way to make our purchase experience easy and stressless. Highly recommend Hamilton Mazda.

Doris Schulman

I had a great experience purchasing my new Mazda in September 2020. Basem was pleasant and knowledgeable and helped me find a model that suited my needs. He was very patient when explaining the details of the vehicle and answering my questions. I'd like to thank you, Basem, for finding me a perfect fit. I love my new car.

Brittney Bright

Bought my first vehicle from here, it was great, till someone hit me and it got totalled. Bought my second vehicle from here had some major issues with the windshield was given two key fobs told they both worked assumed the battery died in the one, just tried it today and yup it’s not programmed to my car I’m told I have to pay $130 plus tax by the Kia dealership to program my key fob. I have to pay out of pocket for it even though I was told they both worked, this dealership is a nightmare. I just referred my best friends to buy a car told they do referral fees never got offered my referral fee or anything. I’m so done with dealing with this place I wish I got my second car from somewhere else honestly.

Tariq Hosein

As a pleased mazda owner , i was looking to upgrade to a newer model . Showroom service was great . Mr Khan was especially helpful and friendly and his knowledge of the cars was great .

kieran thomas

We visited MAZDA OF HAMILTON on Saturday and khan was phenomenal

Andrew Hayes

Just purchased my 2nd car from this location in just under 2 years. I upgraded my 2017 Mazda 6 GS to a 2018 Mazda 6 GT. Absolutely love the car and had a fantastic experience at this dealership. Special thanks to James for answering my questions on the test drive, John and Brian for their assistance, and Mya for setting up my financing.

Marilee Fehr

I came in to see what was available in stock, and met Andrew. He asked about our budget and preferences while there, and then called me a few days later to let me know a Mazda 3 matching our criteria had just arrived. We came in and it worked out perfectly! Andrew provided us with his cell number, and even offered to come in on his day off if that helped our schedule. Not to mention, he went above and beyond by picking me up from home to come in for pick up of the new car. Thanks Andrew, you rock!

Cam Boonstra

I purchased a new Mazda 3 last year from Mazda of Hamilton. The salesman I dealt with was Paul Piasecki. I can honestly say that I have never had a better car buying experience than the one I had with Paul. His knowledge and professionalism is second to none. One thing that really impressed me is Paul's attention to detail. When I went to pick up the car, Paul took the time to walk me through the user interface of the vehicle. This really made me feel like the car is my own. Paul helped me setup all my preferences to be exactly how I want them. Even after I brought the car home, any time I had to reach out to Paul with additional questions he has always gotten back to me right away. The level of service made me feel as though he really cares about my experience both before and after I got the car. Whenever I get the opportunity, I tell people to go see Paul at Mazda of Hamilton because I am confident that he will treat the rest of his customers the way that I was treated. Thank you Paul for helping me with my new car. I absolutely love it and will be back when it's time for a new car. Thanks again Paul!

Beamsville Canuck

Will not name Rep to save hIm embarrassment sat down spoke about what I was looking he got some #s from the tower - was going to take a test drive turns out car was at other yard left with promise from sales rep to e-mail me copy of the the price and set up a time to test drive never heard from him Don't make promises that you are not going to keep you lost a possible customer and gain a negative review

Kristy Coleman

Absolutely terrible. I had an appointment to get my power steering flushed. I told them I just had it everything else serviced. They questioned whether I actually needed it done. Total time was a little over 3 hours. When I asked what was taking so long they said it was coming out from the wash, which they did a poor job at that even. They basically sprayed it with a garden hose for an hour.

Kayleene Bruce

Pouring rain. I need a car. All employees were inside. Except two youngsters having a smoke break out back the mechanic shop. Drove around the lot, jumping out of my vehicle I would yell out stock numbers to my Son. On my third and final lap I noticed a man, protecting himself from the precipitation, was waiting for me. I approached with my list of vehicles. He asked my name. He asked my phone number and began to fill out the paperwork. I told him I want information on these particular cars. I got the information. The man was nice, but, I did not particularly like his communication skills (with me). He was well spoken and polite. Just found him boring and I was now not in the mood to spend money at this dealership. Sorry Mazda of Hamilton, but there are salesmen that will "sell" me a car today. They will give me the features and benefits of cars I am "looking"at. Because they will be beside me as I walk the lot and they will see my physical reactions, my eyes light up, the smile, the eagerness as I look in through the windows. They will tell me about the car.. And I will buy it!

Playboipeso 96

terrible service stole items out of my car a took no responsibility for it also did not contact me my car was done being serviced

Mark Brancelj

Was on the fence of what my next car was going to be. Spoke with Ivo at Mazda of Hamilton. His enthusiasm and love of cars won me over. I'm now driving a Mazda 6 GT and love it. The whole buying process was clear and quick. It was a pleasure to buy my new car here.

Marcus Jewell

Recently purchased from Mazda of Hamilton and I cant say more good things about the staff, Tikka and Maya were absolutely amazing. Tikka said she would do everything she could that day to get my sale and she delivered, great experience, would recommend!

Sandra Lach

I just bought my first Mazda. I had my eyes set on CX-5 and Ahmed made it a great buying experience. He went through all the options and features of the car. Based on that I was able to pick what suits my needs best. Ramy from financing made everything else go through smoothly. If you're looking for a car you NEED to go to this dealership and speak to those two guys, they will make your car buying experience as easy and enjoyable as possible :)

Zhi Li

It is amazing experience for buying a satisfied car here. The service in the store makes me happy and the process is brief so that I make a decision at the same day when I am deciding to buy a Mazda.

John Burgio

If your looking for a place to buy a good vehicle where the staff is more interested in making sure you're happy with your purchase rather than just make a sale then this is the dealership you need to visit. Everyone there was super helpful, we just purchased a vehicle Khan was so helpful in deciding what vehicle was best for us we can't say enough about him. Also the sales manager Brian was awesome!

Rhummil Manrique

Khan is awesome guy to deal with. May be will buy another car from him.

Denis Landry

They did not do a great job trying to sell me a used car. The guy was way too pushy and started to get mad at me, then said, "this is life, take a risk". followed up by, "I don't even make any money off used cars, just buy it." Not happening, a-hole. I'm taking my business elsewhere. Completely unwilling to do anything with their used cars. I'm sure they're fine for new, but never go here to buy a used car.

Yushan Zhang

Ivo is a very nice guy, he is very patient to me and explained a lot to me. The service is good there. It seems the manager didn't give me a good deal other than the grad program and first owner program.

James Kwiatkowski

I recently purchased a used Mazda 3 from Upper James Mazda. I was pleasantly surprised to find the vehicle I was looking for at a price that fit my budget perfectly. I say surprised because after several months searching multiple dealerships throughout Hamilton, Burlington and Milton I had almost given up finding a used Hatchback with low mileage. Sam Cino was very helpful in arranging the test drives and purchase and When he was unavailable Jason Todd assisted. I appreciated that they did not play me against each other like some other dealerships have done. Ultimately the car speaks for itself and I am extremely satisfied with my purchase.

Murph Litzen

I just wanted to thank everyone at Hamilton Mazda for making my car buying experience so easy. Everyone was very helpful, professional, and thoughtful. Tikka was especially helpful, taking extra time showing me how to use the new features of the car and and answering any of my questions. She was very organized and efficient , making sure we did not have to waist any time. I would certainly recommend her. Her manager , and Raffi were also very nice to deal with.

Chris

This review is a little late but I wanted to share my excellent purchasing experience at this dealership. I had the pleasure to deal with Andreas and the sales manager Brian when purchasing my brand new 2018 Mazda 3 GT. There were a couple hiccups at first relating to the financing rate discussed over the phone however I can’t speak highly enough of the professionalism showed by Brian and Andreas. Although Andreas told me the wrong financing rate, he was empathetic and owned the mistake - I drove here from toronto. I was ready to drive back home but Andreas and Brian were persistent in finding a resolution for me and as a result I ended up purchasing the brand new Mazda 3! I can’t speak highly enough of a staff that is professional, empathic and most importantly HONEST in their dealings. We all make mistakes and the leadership team here is definitely equipped to not only find resolutions but also make sure their staff are better for them. Additionally the pricing is fair and upfront - so what more can I ask for! I definitely will be considering Mazda of Hamilton for my future vehicle purchases in the future - Toronto drive and all.

Ann Brown

Last year we bought a new black CX5. As seniors, we have had more than 10 new cars over the years, all but one were Buicks. This was our first Mazda. We find that the paint job is not good: any small chip shows in the hood far too easily, unlike any other car we have had, so we are even wary of taking it through a soft cloth carwash. The paint job seems to be very thin. We were not satisfied with the dealer or Mazda in a remedy (we were given a paint touch-up stick). We are told this is an issue and so could never recommend this auto.

Joseph K

I purchased by 2014 Mazda 3 at the stoney creek location but i come here to do all my servicing. They provide exceptional customer service in a friendly manner . The mechanics are knowledgable and will treat your vehicle with care. They continue to go above and beyond my expectations. 5 stars for sure.

tony marrone

I had a great experience at the dealership buying a used 2018 Mitsubishi Outlander. The staff was very friendly and helpful. The sales managers Brian DeVincentis and Dominic both helped me the first couple times I came in to test drive a couple of them. I found one I liked at another one of there dealerships and Brian brought if over for me the next day! Quality, quick service. They were not pushy and they were willing to help me out. The one I wanted to buy had a couple items missing and Brian DeVincentis had new parts ordered and installed in no time. Salesmen James also helped me out. He was very friendly and easy going. He did not try to push me into anything and was able to answer my questions or find someone who could. One other salesman, Will, helped answer some of my questions for my particular vehicle. I also talked to 2 different finance managers (Mya and Chloe) who were friendly and not to pushy. They handled everything for me right away and I did not feel pressured into anything. The Sales Manager Brian DeVincentis really had everyone working as a team and it was a very friendly environment to be in. The sales staff really seemed to enjoy working with him and respect him, which made it a very pleasant experience each time I was in the building.

C Z

Condescending attitude! Noone at this dealership was helpful and wouldn't even discuss potential solutions. I will be going to service my vehicle with a company where my business and concerns are appreciated - and that is not this dealership at all!

Brian Kane

Had a terrific visit today got my winter tires on Jordan of course took excellent care of me she's one of the reasons I keep going back there and she got my car wash for me which I really did appreciate

Stephanie Howard

Excellent attention to clients! Sunday of a holiday weekend, most would think that we would be brushed aside. The gentlemen that help us, Khan and Shuaib (I hope I spelt your name correctly) helped complete our purchase under a time crunch due to our crazy schedule. Comunication provided regarding all steps of the purchase and delivery process. They went above and beyond! Highly recommend a visit if your looking for that one on one service! Thank you again!

bee mathes

I had a great experience with mazda of hamilton. That is, BEFORE they recently switched to new owners. I have never dealt with such an incompetent and dishonouring level of customer service. It seems as if they've left out any previous customers to dry as if they're not their problem anymore. Please don't reply and apologize, telling me to call so "you can make this right". I've tried several times so instead, I've left a complaint with Mazda Canada. EDIT: well within a matter of hours of formally complaining my issue has been resolved and I've Recieved several apologies. Hopefully the dealership will learn from these kinds of things and do better going forward.

Jim Hunter

Worked with James and Raffi on getting me into my first brand new car. They did an amazing job with my tight financial situation. Would definitely recommend buying from Hamilton Mazda. I'll be back in 3 years to upgrade.

mike bibeau

Just purchased a new mazda 3. Dealt with Omar and he was great. Very honest guy. Gave me the best price i could find. Worth the 2 hr drive from lindsay.

Nour A

I had originally left a 5-star review when I had just signed for my new car purchase, however my experience post-sale has been quite frustrating. There was misinformation and it ended up costing me more than what we had agreed to. Additionally, I’ve been trying to contact a finance manager to help me cancel life insurance on the car loan for two months now... with absolutely no luck. I understand people are swamped, but it has been super disappointing how dodgy everyone is. I tried to cancel the life insurance on my own, however the service provider advised that the dealership should contact them directly because my insurance policy isn’t showing up in their system yet. I’ve left numerous emails, messages, voice mails, and even visited in person and spoke to the GM at the time, the former finance manager and most recently the receptionist now all in hopes of just getting any sort of assistance. I was looking to service my car here moving forward however I can’t recommend this to anyone after the customer service I’ve experienced. Hoping this review will at least get me an honest call back if you care about your customers. Update: I called the number listed below and was told no one can do anything because it was the previous owner that made the car sale.

Christine Dong

I purchased my Mazda 3 this August here, it was a nice experience. And James (who sold the car) is really nice and reliable during the whole process, I could get my new 2021 grey Mazda 3 quickly thanks to him. The thing I like most is that he not pushing you to finance more comparing to other Mazda dealers. Overall, it is a good car, just Carplay seems not stable during driving, it may need to take a look.

Ciara Diana

Denise Dixon made my first car shopping experience a pleasant one. She was very knowledgeable about the vehicles and provided a lot of helpful information in choosing a car that met all my needs. She is very personable and super friendly. I will recommend all my family and friends to see her if they are looking at buying a Mazda. Purchased 2014 MAZDA 3 sky activ in June 2017

Brandon Yacks

Just bought a used 2010 mazda 3 from Chris he was extremely helpful and a great sales person. He also helped get me a great deal on my new car!

Gerry Batten

I am writing this for my brother Terry who does not have email. He was rear ended a few days ago and his 2012 Ford Escape was written off and he asked me to go with him to look for another car. I have bought 3 new Mazda’s from Mazda of Hamilton (formerly Mountain Mazda) which were great cars and great experience with the dealer. He ended up buying a 2012 Hyundai Tucson at Mazda of Hamilton. The people we dealt with, sales lady Tikka Smith, sales manager Brian DeVincentis and business manager Shaun Butt were very professional and a pleasure to deal with. Although when I wanted to buy a new CX5 last year, I loved the car but the front seat was not comfortable, I bought something else they gave me a $100 for recommending Mazda of Hamilton to my brother after having bought 3 new cars there. Over all a great experience and a great dealership, I would highly recommend them to anyone looking for a new or used car.

Jenana L

Overall great experience at this dealership. Aqib did a fantastic job helping choose what car was best for me and the total process only took one week. Very satisfied with the overall professionalism, helpfulness and knowledge. As well the other staff that helped with the process too were just as great. I would recommend this dealership to anyone buying a car!

Rebecca Patterson

I recently purchased a 2020 Mazda 3. I recommended Will G. in sales. He is very thoughtful, patient, reasonable, and practical. As someone who has worked in service and sales, Will was able to answer all kinds of questions and concerns. Will is extremely accommodating and will continuously go out of his was to ensure his customers understand and are comfortable with all the information being thrown at them, especially during what can be a confusing time. For example, because the model I was interested in buying is not one they frequently have on hand, Will found the 2 closest cars for me to test drive and actively pointed out details I had mentioned throughout our dealing. In addition, I brought my partner with me as support, and although the vehicle was for me, Will actively engaged with both of us.

Russell Griffiths

Came in for a test drive. Unlike St. Catharines they actually had a CX-5 Turbo to test. Great car - I was very interested. Sales guy was "too busy" to talk through a deal that day so he was going to call me midweek to arrange another time - he never called. My search fo a car continues...

Kyle Jarvis

I test drove a Mazda 6 last year with Paul Piasecki. He was unlike any salesman I have tested a vehicle with before. He was never pushy and was extremely informative about that car and all of its features. He answered all of the questions I had. Highly recommend contacting Paul if you need help with any Mazda purchase.

Sommer Crevar

Great experience here. Very helpful and friendly staff. William made things pretty easy and painless for us. Would definitely recommend visiting Mazda and talking with William if you're looking to buy a car!

Jennifer Cameron

Abdi was a terrific sales representative and they worked hard to get me into my new car ahead of schedule. I'm very happy with my new wheels. Thanks!

Jon Gear

As others mentioned here, they got rid of the free oil change program as I was going in to redeem it (I know it's new ownership but it would've gone a long way if they honored it). Also, under new ownership oil change price was jacked up to $108. Then they told me at my next oil change (20 month, 40,000 km, my car currently has 20,000 km) that I would need a tranny flush and a cabin air filter change and it would cost $280 + taxes. I looked up the maintenance schedule and 20 months is just a basic oil change. I will not go back to this place.

Robert Poppa

Always polite and helpful.

Phil S

First time I have financed a car. Beautiful car I must say. Great atmosphere here. Dosky is the man to see, really knowledgeable, kind, friendly and makes sure you are covered so you can get out and enjoy the road. I have to give a shoutout to Jess, she really good with the finance stuff. Thanks to everyone there, really great first time buying experience!!!

Zipporah Kibagendi

Everyone is so friendly. I want to thank Ken for finding us a car. Ken works with you like you are his family.

Penny Baguio (P3nnyB)

This dealer went above and beyond for my needs. Big shoutout to Adbi, my sales rep, for the constant update and made sure all my questions are answered. There was an issue with the initial delivery and it was postponed for a day and the manager was honest about the situation and she made sure I got a rental until the delivery date. The situation was handled very well. If you're looking to buy a new car, please do yourself a favour and visit this dealer. They will take care of you no matter what.

Sue Sterling

Khan was an amazing sale person. As soon as my husband and I arrived he approached us in a friendly manner. Khan assistance was impeccable. He helped, called and listened to our needs. He gave us time to decide what was best for us. Will definitely suggest to friends and family where to look for vehicles. Thanks again Khan and the mazda family!! you rock

Nato 85er

I was really discouraged from my previous experience at other dealerships. However, when I walked into Mazda Hamilton, the excellent level of customer service they provided really turned my opinion around. Thanks so much for the wonderful service guys! I also want to send a special thank you to George Adam the Financial Service Manager; his professionalism, expertise and wonderful personality left me feeling very confident in my decision! He is very skilled at his job along with the rest of the great team!! Thanks very much George and Mazda Hamilton.

Brandon Millar

Great service Khan handled everything great ! and knows how to treat a person with respect hes a great guy helped me out alot thanks alot ! If you go in please ask for khan

Linda Moreau

I picked up my new car from Mazda of Hamilton tonight and our Sales Representative, Art Wilkinson, made the experience a pleasure from start to finish. He was friendly, knowledgeable and soooo very helpful. I truly believe he did everything he could to ensure we were happy with both the product and the service. Thanks again Art!

John Thompson

So here we go... I was recently at the Mazda dealership at Upper James and I met Vince Ferraro. Vince was really helpful and cooperative, not to mention super friendly. He took me through the whole process, explained to me the details on the car and the options available to me based on my budget. During my second visit as I was hoping to finalise the deal, Vince got me a super deal on the car and I couldn't be any more happier. I am extremely satisfied with my purchase and absolutely glad to have come across a person such as Vince Ferraro and I would absolutely recommend all my friends and family to go in and have a look at the new Mazda models and meet Vince. Again Thanks a lot Vince.

Nicole Destiny

By far the worst experience imaginable. I would never come back and I would certainly not recommend anyone coming to this location. Only care about making money an that’s about it . I gave a buy out cheque to one of there sales representative name ken and he ends up losing the cheque . Leaving me to deal with this whole situation while they sit on there high horse not caring about something as important as it was , Putting my credit in a bad spot and being harassed by there lender . I ended up calling him and this dealership about the situation numerous amounts of Times an not one person had called back to follow up about it . Honestly after I’m done with paying off this car this dealership can kiss my asss . Never again !!!

Joan Smid

I had wonderful service. Andrew went beyond the call of duty when he brought the car to my home so my husband could see if he could get into it. He made sure I got the colour that I wanted as well.

Ghada Youssef

Absolutely the worst and most insulting service I've ever received. A sales person by name of Amed told me to come see a car and gave me hopes of negotiating the price because "my offer would be more serious if I was there in person". So, I drove two hours to get to the dealership only to find out the owner has taken the car for his personal use and isn't bringing it back for me to see. After not receiving any apology from Amed for being misinformed and for driving 2 hours to get to him, I patiently waited for him to offer me anything that can make the situation better. I received no such thing. I then asked him to at least help me get the price I was hoping for ($1500 less than the $33000+ asking price) so in my opinion, a reasonable offer. Then the best part of all, the least professional sales manager comes through the door. As a customer, I assume he would make the situation better but instead tells me things like "if you can't afford the car, you shouldn't be here" and "I don't care if you drove two hours to get here, I'm not discounting the car for you". I'm left shocked and speechless. I have never had such bad or insulting service and accusations. To all of you reading this, I advise you to NEVER buy a car from this place. Don't even step foot through the doors, unless you wish to be lied to and insulted.

Christine Lawruk

Walked in to service department very helpful and no wait

Pedro Tondo

Great experience with mountain Mazda this past week purchasing my first new car. Both Metin and Brian were extremely helpful and willing to make a deal work for me. Thanks again and we'll see you again. PT

Adam Woods

Not the best experience. I purchased a used Mazda and tried to buy a winter tire package and have yet to hear back from anyone. I also reported a problem with the car’s brakes pre and post sale and nothing was done to correct it. Not even a follow-up call. I don’t have time to chase them down every other day and I’ve accepted the fact that this dealership does not want my business...now onto OMVIC. They even wrote down the wrong KM’s on the final sale bill...something fishy is going here.

Jayde Daniel

I had the pleasure of dealing with Abdi, he was extremely honest, helpful, kind, and informative. He made sure to keep in touch and did not make me feel rushed into purchasing a vehicle. I would recommend anyone who is thinking of purchasing from Mazda of Hamilton to look for Abdi if they want a effortless, easy, and friendly transaction!

M.A Abuhimam

Khan was my rep for 3 years now I changed my rating because he is super honest about my choice of a new car He assessed me based on my best interest. It's hard to find many like him Keep it up Khan Today it's a new owners and I hope they all be transparent like Khan Below is what I rated the company before I think I just leave Customer Service Quality is below industry benchmark Be careful who you deal with ( Dealing with different managers telling different things) Customers Service to me is ultimate thing when it comes from great honest and knowledgeable people who are there to help me with any questions I have or concerns in a timely matter. So you get for me 3 less stars, because I will never refer any neighbor or a friend to your shop) I give this place 2 stars because: 1. Service managers and staff are very customer's oriented. 2. Knowledgeable and helpful with any types of needs I have. 3. Mazda CX-5 is great, I love every ride of it, fun, and perfect size for a family of 3-4., feels like a solid car) My advise: Beware next time who you deal with and make sure you get the right person to help you and at least follow up with you for any needs you have about your cars, and I hope this place will change or progress in the near future.

fkaj ojdap

Just finished with this place and it was An awesome experience. We dealt with Chris and he was always ready and willing to work with us. He was also truthful and upfront at all times which made this environment, which is stressful by nature, relaxing. Shout out to all GM working there as well. Great team spirit and great team effort.

Scott Dekkers

Many thanks to Andrew our Mazda Product Advisor who assisted my wife and I in the purchase of our 2019 Mazda 3 Sport (this was our 1st Mazda). He was very knowledgeable of the Mazda product line, and worked with us to make the right purchase & best deal. Loving our new car, thanks again Andrew, keep up the good work.

Marilyn Thompson

We were fortunate to have Denise as our salesperson in June 2017. She was very knowledgeable and personable. Her manner was never overbearing, pushy or falsely friendly, always patient and naturally pleasant. She went out of her way to try to satisfy our every need as we took extra time to be sure that we would be happy with the CX5 GT. We were particularly impressed with her ability to explain to us the many complicated features of the GT, even though she had not previously shown that particular model.

Tom Armstrong

Well, we just dropped in to inquire about the value of our trade-ins! A number of hours later we had purchased a new car. Andrew Hayes met us at the door that morning. He provided us with all the information we needed to make an informed decision. He was, foremost, patient and welcoming. But he was also knowledgeable and respectful of our limitations. He, along with the Manager Brian, brought our desires into line with our budget. We understand that it’s a business but, at no time, did we feel like we were being “taken along”. Andrew made it an enjoyable process that ultimately gave us the vehicle we wanted and the a sale! And then we met, Shuaib Butt, the Finance guy. He just added to the great experience we had with Andrew. A week later we picked up our new CX3 and we had another very enjoyable delivery experience. Thanks so very much for the great service Andrew and Shuaib. We will highly recommend these two guys and Mazda of Hamilton.

Sashini Ka

Mazda of Hamilton is the dealership for you if you want the best service. I had the pleasure of meeting with Khan, about purchasing my first car. The whole atmosphere was very welcoming, and everyone at Mazda made me feel comfortable. Darsh was the mechanic that inspected my car prior to pick up, he did a fantastic job! Ask for these two gentleman if you choose to come to this location! I walked out feeling great about my purchase, and would definitely recommend shopping at Mazda of Hamilton!

Anas Abouiznied

I purchased a used vehicle from Ahmed and that was by far my best car buying experience. If you are looking to buy a vehicle from Mazda of Hamilton you want to see Ahmed. He is very informative, demonstrated the car very well, help me find my best financing option and he was a real pleasant salesman to do business with. Thank you Ahmed and Mazda of hamilton. i will recommend all my friends and family to you.

Abdolreza Behzadnia

Vince Ferraro helped me in a knowledgeable and friendly manner to get my lovely Mazda CX5 GT one month ago. .Every body in each department were really nice and i had the chance to meet the new owner and they all were determined to perform the best customer service. Thanks everybody And special thanks to Vince Ferraro.

Moe S. Uddin

Customer Service was great. Everything was well explained by Tikka. Bought a Mazda 3 GT and the process was pretty quick and smooth.

Mitchell Bulgin

Purchased my brand new 2018 mazda3 from Abdi! I had a wonderful experience trading in my jeep. They made everything so easy and quick, I couldn't be any happier. I am definitely going to try to get my family and friend to buy a mazda to get my cash! Thanks so much:)

Mohamed Ahmed

Best car dealership we dealt with, we been shopping around for weeks and Hamilton Mazda is by far the best they are very friendly and honest and we end up buying our car from this location and we love it. We would like to thank Khan, Brian, Hal and Debbie and everyone working in this location.

Richard T

False advertised pricing online with their vehicles, when you arrive to purchase the vehicle, price changes. They also do not honor unhaggle or carcost pricing. This makes this location disreputable, stay clear away.

Mike Messina

My wife and I received a call yesterday from the service department asking to move our appointment as it was scheduled on Good Friday. The lady on the phone was quite pleasant and read our booked appointment back to us. We told her some English guy assured us if we missed our scheduled maintenance that our warranty would be null and void. The lady on the phone told us this was NOT the case and that whoever had booked our initial appointment had written down that we declined our scheduled service. Fact is I had done the brakes on my wife’s car and that this English guy was pushing for me to spend money I didn’t need to spend and holding my warranty over my head. I also contacted Mazda Canada and at no point did their representive tell me if we missed a scheduled maintenance that our warranty would be null and void. The girl from the service department assured us that these services were guidelines mandated by Mazda Canada and nowhere does it say that someone who declines their $300.00 service would no longer have a warranty. This English guy we spoke with first is clearly a liar because the story I got from his co worker and from Mazda Canada didn’t seem to match his. My wife will be carrying out services at Burlington Mazda from now on. Do your research before going to any dealership for service, especially this one.

Rick Cruz

Recently moved from Ottawa for work in the Hamilton area. Hamilton Mazda has seen my vehicle twice now and have delivered the service I would expect from a dealer and more. My last visit was with an emergency repair nearing their closing hours and the service rep took the vehicle in without hesitation, took the time to make me feel like it wasn't an inconvenience even though it obviously was. Turned out to be a minor issue and I was on my way. I believe the service representative's name was Ral, I can't thank him and the mechanic enough for staying after hours to get me on my way.

Paddy Hayes

We had a great experience purchasing a vehicle for our daughter, everybody at the dealership was very welcoming. Our salesperson A Khan created a very comfortable environment for us which made the experience of purchasing a vehicle very easy.

Walter Wilson

Congratulations to Andreas at Mazda of Hamilton for selling the first Anniversary Mazda at this dealership. It was a pleasure working with him and felt like I was dealing with a friend and not just a salesman. Thank you so much and this car is amazing!!

Ziheng Liu

khan show me the car and he is a good guy

John Sun

We just bought a used 2018 CX5 Unit. Very good experience so far. Quality service with good prices.

Josh Elo

Purchased: Mazda CX5 GT- My wife and I went to 8 dealerships to compare all vehicles in this class and to really do our homework before buying. We obviously loved the car but the service we received was second to none. James, Brian (the manager), and Chloe (finance) were all amazing. They had the perfect balance of being engaged and helpful showing us the proper attention without being pushy or aggressive. We had never even been in a Mazda dealership before and the made us feel like life long customers. They all went above and beyond for us, James was friendly and laid back but knowledgeable and helpful (he even came in on his day off just to accommodate us to close the deal.) Brain was easily the nicest and most welcoming Manager we came across, and Chloe was extremely patient and answered the million questions I had about the warranty. We would and will recommend anyone to go see them if you're in the market for a new vehicle!

kenroy samuels

Well they have good coustomer service and they have some great mechanics there i was really satisfied

T H

Avoid this place's service department like the plague. I bought a new car from them and been bringing my car here for service for 1.5 years. I'm incredibly patient and let the little things go but the new ownership that has taken over has the worst customer service I've ever experienced. Under the new ownership, they offered me 4 free oil changes for a long standing issue I've had with the car. After 2 of the 4 oil changes, they backed out of our agreement stating the deal was made with the previous owner and not the new one and would not carry over. What they said was false and I had dates to prove that the deal was made under new management. They had raised the cost of an oil change for my car to $89.99 and refused to honour our agreement. I asked to speak with the new ownership or someone with authority and that was also refused. Gave me an email address to write my concerns to and so I did. Their Director of Operations responded to me after I had included in my email what had happened and requested an official statement of when the new ownership came into effect to prove I was right. The director refused to answer me after multiple emails and then proceeded to blame everything on the service manager. The director told me in our emails that the service manager made bad decisions and was removed from his position. How incredibly unprofessional is that for a director to act? The professional response would be "the service manager is no longer with us" or "he's now in a position better suited to his skill set." The director should not have told me the service manager was demoted. Acknowledging that the service manager made bad calls, the leadership should be responsible for the actions of their team. Instead of following through and making the customer happy, the ownership blamed the service manager and told me I am SOL. They backed out of our agreement dishonestly with reasons that were false so how can I trust them to handle my concerns and take care of my car in an honest manner?

Ben Young

Went to Mazda on upper james today and was pleasantly surprised. Although we did not and up liking the vehicle we tested out, our Mazda Rep Khan was absolutely great. Friendly, knowledgeable and very helpful. However, on a side note, take their 'free trade in value appraisal' with a grain of salt... We were told our car was worth $2700 when two other car dealerships appraised it at $4850 and $5100.

Amber Perron

Omar was very helpful and patient in answering all my questions and presenting me with different options and trying to get me the best deal possible. Very kind and friendly staff.

diane portillo

Everyone was very friendly and helpful. I felt absolutely no pressure and the staff worked as a team. Nice change from the usual experience when going to buy a car!

Oakland Auto Body

The management & staff at Mazda of Hamilton are great to deal with, their exceptional knowledge & service makes our job a whole lot easier.

Diana Marshall

Great staff makes you feel special

Ben Blake

Had a fantastic experience buying my first car! Immediately upon entering the dealership, everybody from the receptionist to the manager was friendly and made sure I was comfortable. My sales associate, Denise, was great in every way. She took the time to make sure the Mazda3 I was interested in would be the right fit, had a test-drive ready to go promptly and had all the answers to any questions I had about the car. She was thoroughly professional but kept it fun and casual. On top of that, Denise, and the sales manager Robert, went out of their way to throw in the additional features and accessories I needed in my car. They did a great job to get me the best deal possible for which I'm extremely grateful. Oh and the car is pretty awesome too!

shayan mousavi masouleh

Thanks a lot Khan, I highly recommend to make a purchase with Khan. He is responsible, honest, respectful, and caring person. He even picked us up at the day of delivery and took us to the car. Farewell Khan! In general, I was happy with my purchase. However, I am not happy with service department, in the day of delivery they missed two kits that I asked for and also they forgot to put all season mats. It could be considered as a minor flaw, but as far as I am pretty busy, devoting time and go there to pick these stuffs are unpleasant for me.

sabrina turchet

I recently purchased a Mazda CX-9 GT from Hamilton Mazda. Had a great experience. Art was a fantastic salesperson! He made the purchase and pick up a breeze! I would recommend this dealership in the future.

kegler27

after taking care of my wife and getting her into some new wheels, i decided to return less than a week later and have them get me into a Mazda CX5. loving the new wheels and we are now a first time Mazda family. Abdi and Maya took great care of both of us and would recommend this dealer to others and plan to do so. They both took personal interests in our family and this made us feel at home. Thank you!!!

Ingrid Thompson

Thank you Khan, at Mountain Mazda for your honest and great service in the purchase of my third Mazda vehicle, including the trade-in of my previous Mazda6. Thank you to Raffy for taking me through the financing process. Looking forward to many happy years with my new Mazda CX-5.

Kris David

Allan from Upper James Mazda recently assisted with my purchase of a Mazda 3 sport. He was great and laid back. The dealership also went out of their way to make sure the "customer was right", without having to ask it. It was a pleasant experience. I like Allan, so much that when the Mazda Cx5 caught my parents eye and I sent them over to see him. He helped them into a new vehicle and are very pleased. If a Mazda vehicle has interested you, I'd recommend Allan and the dealership.

Jessica Blair

My husband and I picked up our Mazda CX-5 GS today and absolutely love it. Khan helped every step of the way. He was knowledgeable, professional, and dedicated to fulfilling our needs. He was fully committed to ensuring our satisfaction, and we could not be happier with the vehicle and his excellent service. We highly recommend Khan and Mazda of Hamilton!

Kasia K

Getting our first mazda at Upper James location was a great experience. Staff was not only friendly, customer oriented but also very knowledgeable and honest. Matt was super helpful along with Debbie and Shuaib made the purchase happen.

Alastair Armstrong

We recently purchased a CX-5, in a stunning red colour, from Mazda of Hamilton. (Our previous two cars were also purchased there!) I just wanted to comment on the wonderful service we received from our salesperson, Denise Dixon. She was very knowledgable, about the car and the whole purchasing procedure. Her expertise , her very friendly and considerate manner and her thorough attention to detail made our purchasing experience so comfortable . We would have no hesitation in recommending Mazda of Hamilton, and Denise in particular, to anyone we know who might be considering a new car purchase! Thank you. Nancy Armstrong

cody jamieson

I just bought a new CX5 at Mazda of Hamilton. After pricing around they were able to give the best deal. Being in the automotive industry I know and have driven most cats on the market. Our sales person Denise was extremely knowledgeable and easy to work with. Thanks for the great experience!

Lindsay Anderson

Went in to the dealership not expecting to get the trade-in value that we thought we could get and were presently surprised when they gave us a great deal on not only our trade-in but the new vehicle we were purchasing. Thanks to Tikka and the sales manager for making this a simple and fast buying experience!

Donna Popovich

I would like to thank Andreas Karlos for taking such good care of my husband and I during the purchase of our Mazda CX5 GT turbo. We had a few hiccups along the way however Andreas was determined to make it right. Andreas was very personable, professional and he was very knowledgeable of the Mazda brand. I would definitely refer Andreas to my family and friends as he is very honest and a highly driven individual. Thanks again. P.S. I love my Mazda❤️

Ryan Dear

I had a great experience here. Art was a great help and took care of all my questions and concerns very professionally. Highly reccommended!

Simran Kaur

Got my first car, a 2014 Mazda CX5, at Mazda Hamilton. Khan was our Mazda expert and was a fantastic help! He was patient, explained everything thoroughly, and put us and our needs before the sale. Was a great experience with Khan and would recommend him to anyone looking to buy a car.

Joe Kapusin

Warning to potential customers that this dealership is completely unethical. With short supply of CX-3 models in the configuration and colour that was desired, I called several places and Mazda of Hamilton said they had the exact model and colour. I live downtown Toronto, and a few dealerships had the same model but not 1st choice of colour desired. I drove the same day to Mazda of Hamilton and learned that the vehicle was actually at their Burlington location. They reassured me it was the same owner and it was no problem. I signed all the paperwork with full payment. During the process, it was inquired several more times to confirm they had called the Burlington location to reserve the car. Each time I was reassured that the Manager had made the call and the car was ours. We were supposed to get an update a couple days later, and heard nothing. After several days, we called the sales representative and learned that the car had been sold. How is that even possible? I am left to assume that they lied to me and there was no vehicle or they sold it to someone else after already selling it to me. Emails to the sales representative, finance manager and even the General manager have all been unanswered in regard to the issue. It is unfortunate that you treat a Mazda customer in this manner. Not only does it reflect poorly on your dealership but also puts doubt if I will ever consider buying another Mazda again.

Trent Langley

I recently bought a 2019 Mazda3 from Mazda of Hamilton and my experience was great, excellent customer service!! My salesman was Abdi, he was great help, he walked me through the car showed me everything on it and if I couldn't figure something out he said to text/call him and he'll walk me through it. There was a little problem with the bank but Hal in Finance worked with me and the bank and got everything sorted out and I was in my new car a few days later! I would highly recommend going to Mazda of Hamilton if you are looking for a new or used car! Thank you again to Adbi, Hal and everyone at Mazda of Hamilton!

Alyssa Bizior

Everyone was very friendly and professional, I'm overjoyed with my new car it was such an easy experience! Abdi was great to work with, very helpful and enthusiastic!

Erum M

Fraz and Josh in the parts dept went above and beyond and hooked me up with a great deal on accessories for my new car! Amazing service, and will definitely be coming back!

DBT

I could not be more happy and pleased with our decision to by our new Mazda 3. Vince Ferraro was extremely helpful, and very very patient with my wife and I as we were trying to make up our minds. The lesson he provided when we picked up the car was much appreciated! In the end he helped us make the correct choice. Damen Adam in the Finance dept was very helpful, and informative. I would gladly recommend them for anyone interested in buying a new Mazda.

Moe Khalife

Highly recommend! Khan was wonderful, very friendly and helped me choose the perfect car for me. He also helped me trade in my old car and for a amazing price. Very happy i chose Mazda on Upper james.

Ashley Hill

I bought a used Kia Forte from this dealership this week and I must say that the service was great! My boyfriend had purchased a used car in October and we were so impressed with the service that we decided to come back when I needed to look for a car. Abdi was a great sales person and he made sure the experience was stress-free and he thoroughly explained everything. Overall, great experience and no doubt that this will be the location I go to first for future car purchases!

Cody Baugh

Had a great experience buying my first car. Josh was a huge help. Would recommended him for any car purchase.

Nancy Dakarmenjian

I Recently purchased my first brand new car this past week! I walked in expecting to get sales pitch after sales pitch but after explaining what it was I was looking for, I was very well taken care of. I never felt uncomfortable or pressured into a vehicle, and got a great deal on a great car. The service team was very friendly and welcoming and catered to my every request. Within 24 hours my car was purchased and ready for pick up!! A special thank you to the Mazda Team of Hamilton, (you know who you are) for making my car purchasing experience an effortless and fun one! And on that note... zoom zoom!

Aprilyn Mateo

I got my first car, 2015 Mazda 3 GS, at Mazda of Hamilton a week ago and I’m loving it. It’s really a good car. Thanks to Ivo, our brand ambassador, for all the help. He’s nice, patient and professional. He showed and explained to us all the things that we wanted to know. And, their manager, Gil, was very accommodating as well. I really appreciate all their help. It was a great experience.

john robertson

thanks to Terry and the staff at Mazda of Hamilton. The dealership looks amazing and they take fantastic care of you. I went in to see if they could match another dealer's prices and they totally blew me away with the deal they gave me. I would give them more then 5 stars if I was able to but that will have to do for now. I would definitely recommend them to anyone interested in a new vehicle or even just servicing. You will be treated with the respect you deserve.

Branden Da Silva

Excellent customer service! Basem was personable and showed he truly cares about the satisfying the customers needs. I will definitely purchase from here again.

shivani bhardwaj

Amazing place.. I walked in the showroom and was immediately taken care by salesman his name was Josh!! Very fantastic guy friendly and not pushy like other car salesman!!

Mike S

Worst experience ever. Went in for some warranty work on an oil pan. Completely butchered the repair, and almost ran out of oil.. went a second time, still leaks. My warranty was almost done so I was concerned that if they were deficient in the repair I would be left with a leaky car and no means to fix it, When asked if they would warranty their work they said no. They don't have enough confidence in their workmanship I guess. Long story short save the headache and go somewhere else, I did.. Third repair at shop in Oakville resolved the problem.

Edwin Borges

I needed a used car urgently and was fortunate to have DOSKY helping me to find what I wanted. He was patient, friendly but professional, leading me through all the models in my desired price range until we found a car that exceeded my expectations and which I love. Thanks Dosky!

Loretta Iacoviello

I'll be honest when I say, that my husband and I weren't even going to step foot on this lot due to the negative experience we had 4 years ago when this location was under different management.... However I'm glad we did and our faith has been restored. From the second we were greeted on the lot to the second I drove my brand new CX5 off the lot we were given top notch customer service. Our salesman Abdi was always honest, upfront, knowledgeable and never made us feel like we were being pushed into our decisions. He supported us through the whole experience and I think my husband made a new friend ???? We love Mazda vehicles and we can now say you'll enjoy your experience should you choose to buy your vehicle here.... Thank you Mazda Hamilton and especially you Abdi for making us your biggest fans again!!

Diana Persaud

Everyone at Mazda Hamilton on Upper James are extremely helpful, friendly and kind. Chris did a great job helping me pick out my new car and walked me through a process I was unfamiliar with, making me feel good about my decision to buy a Mazda. I would highly recommend buying your car from Chris at this location.

GHKB Contracting

I offer 3 starts, as my sales experience wasn't overall negative, I got a good used vehicle at a reasonable price. I do want to share my thoughts however about one part of it. I bought a 2016 Used Silverado in April 2018. It included a DiamondKote rustproofing. It was not something I wanted, but apparently I had no choice in the matter. The initial coating was clearly inadequate, so I insisted on them redoing it, which they weren't happy about, but did comply. It has to be inspected every year, and just from looking underneath, there is clearly rust starting to form, but they won't do anything because it is surface rust, and not perforated. So my take-away from the rustproofing is that it really won't prevent a problem, and they won't do anything about it until it IS a problem, and a major one at that. It's like those extended warranties you get offered on appliances and stuff, generally with all the fine print, it isn't worth the paper it's written on. Unfortunately, they apply it, and you have no choice, they then treat it as a feature. It's just another sales tactic.

Gus Carvalho

I have recently purchased a beautiful silver Mazda 3 from this dealership and I couldn't be happier. Buying a vehicle can be a very stressful experience, Sam Cino made this experience totally stress free. Sam was very helpful in this process explaining the various features of each vehicle we tested. Sam was instrumental in helping us get the best deal possible. Thanks to Sam and the friendly staff at Hamilton Mazda I would highly recommend this dealership and especially Sam Cino to any friend looking to purchase a vehicle and I would feel confident in buying from this dealership in the future.

David Briggs

Went in for the first time interested in a pre-owned Mazda 5. A young man named Josh introduced himself, and actually listened to what I had to say, answered my questions, and when he didn't know the answer- promptly went and found out. Josh's no pressure approach, genuine interest, and friendly demeanour was a welcome change from past experiences. In fact, all of the staff was very friendly, efficient, and hospitable. Glad to deal with them, would return anytime!

Louis Giovinazzo

Abdi and the team at Mazda were friendly, knowledgable and respectful during the car buying process. No pressure sales tactics and great attitude is what brought me back after an initial test drive. I would highly recommend Abdi for your next car purchase!

Verutis James

Hello, The most fun I ever had buying a new vehicle. Everyone at the dealership made me feel like family. George and Metin made sure I was well taken care of, and ensured I understood the entire process. Thanks so much for a fun and positive experience!!

Linda Reynolds

The salesman we got had only been there a week and was more interested in filling in their forms than showing us the car we wanted to see. Another fellow there was very informative and helpful.

kerrie potter

I just purchased my very first 2018 Mazda and I absolutely love it. I dealt with Abdi and Mya who met all my needs in buying my new car, very friendly and accomidating. They know how to get the job done!!! Thanks guys you rock.????????????

Ashleigh Elcock

This was my first time purchasing a used vehicle from Mazda 3 from Mazda Hamilton and was extremely impressed with the customer service I received from Sam Cino. He was very knowledgeable about the vehicle and answered all of my questions thoroughly. I did not feel pressured to purchase the vehicle and the process was extremely smooth and comfortable. As a young buyer, Sam explained each step of the process well and I am confident in my purchase. I would highly recommend Sam for any future buyer.

Jerry Callo

Went with my girlfriend to Hamilton Mazda for annual rust inspection. We noticed that the mechanic parked the car in the shop but never performed any inspection. We were standing outside, and we could see through the open garage door that nobody inspected our car. 30 min later the mechanic took the vehicle outside the shop. The girl on the front handed us a key and said that car is OK. We didn't even bother to argue. There are two rust spots on her vehicle. One on the hood and one on the tailgate. What a waisted time Enough said about this place. I will never purchase Mazda again.

Lauren Griffiths

Had been shopping around for a new car for a while and Jason T. took the time to chat with me about if this car was right for me. Showed me all the vehicle features, great test drive, and great car. I'm appreciative to Jason and the team for getting me in my new car and quickly!

Deep Sandhu

We bought Mazda 3 from here and it was a great experience, especially Mr. khan ( sales representative ) has owesome way of dealing .

Ben De Vito

I would like to buy a new Mazda because of the great work that goes into a Mazda,dependable cars,Very dependable.

Sonia D

My husband and I came in to purchase a new CX-5. Tikka was our sales rep and she was very informative. She made sure we got the car we really wanted and Brian gave us the best deal. We are very pleased with the purchase.

Tarek

Perhaps the worst experience I have ever had with a mazda dealership or service in my 9 years of being a loyal mazda customer. Purchased 4 vehicles from Mazda Canada alone in those years. Never had any issue with mazda service, until with this place. Never gives a follow up call on any updates for your vehicle. And never a shuttle available for you even when they promise you a week ahead of being scheduled. Kept my car for almost 2 weeks. Never bother offering a loaner vehicle until I called near the second week. Then they offered one. I can understand covid is an issue. However, if your following covid procedure, and keeping customers in waiting room. Why don't you offer more shuttle service then? Never even gave me a follow up on my invoice. Only provided a $15 discount even though my cab fair was over $70 to get back and to their shop. I never ask for any discounts. I always pay top dollars at regular price. But please be generous with an adjustment to the invoice. Service manager Jessica is no help either. Mentioning I was already offered a loaner (ya during middle of a long weekend and that's because I brought up this issue) and she believed a $15 was a fair even though I pay top dollars. Anyways you have lost a loyal customer. Will not be shopping either for my next vehicle at mazda again.

Sarah H

Once you purchase your vehicle and the salesman's fake smile goes away, and ask you many times to post a good google review with his name. This the point when you find out that you purchased a bad product (six recalls on our new Mazda 3, various interior noises, frequently inoperative camera, etc.). The worst part is the poorly managed service department. Service is a very unorganized place. For example, setting up an appointment does not mean anything. It will take at least 45. min before they take your car. Mechanics do not use any seat protection/covers. I found this very unprofessional. Usually, you have returned a couple of times because they claim they "don't have parts in stock and need to be ordered," or they didn't fix the car correctly the first time. Usually, after an oil change, oil is dripping on the driveway for days. Then you have to go to another repair service to fix an oil leak after an oil change. This was the point when you decided not to fix the vehicle at this dealership anymore. They also don't perform all the work they claim they do. I can see that most of the good reviews are related to sales, but not service (for the reason I mentioned earlier). Once you purchase a vehicle, they don't care anymore unless you spend money on repairs that are not covered under warranty. We are not looking forward to a service or rebuy a Mazda vehicle anymore. And please do not respond to this review because we don't care anymore, and neither do you.

tom noble

If I can give them a 0 stars I would worst place to buy a car was sold a lemon and nothing came about. It always in shop worst experience I have ever gotten do your selfs favour stay away far away

Mary Gordon

There was an issue in the beginning where another car I wanted to test drive didn’t get brought over due to reasons we weren’t told. Our product advisor, Domenic, made things right and so easy going forward. He went above and beyond what I could have asked for. They gave me a fair amount for my trade in to put towards my new used vehicle which really helped! He made sure everything was right and truly showed he cares about his customers. Thank you Domenic for an 5 star experience! I’ll be sure to send future car hunting people your way :)

Aaron Cole

Bought a 2016 mazda at Mazda of Hamilton and was the best service I have ever received, Vincent was the best sale person I have ever dealt with in my life. When it's time for my wife to buy new we will definitely be back. Thank You Mazda of Hamilton!!

Callum Mckail

This dealer gave me some of my best experiences buying cars. Always friendly and willing to work with your budget to get you the vehicle you want. Have not been disapointed yet!

D

William provided the most outstanding service. Not pushy at all allowed us our time and guided us through out the entire experience. Come see William no one else

Josh Piedimonte

Recently purchased my first car from Mountain Mazda and received fantastic service all around. My sales person Ivo, in particular, was of great help. He covered everything I needed to know about my new Mazda 3 and was a genuine person and car enthusiast. Thanks Ivo!

Sarahi Martinez

I bought my 2018 Honda Civic in March of 2020. I had such an amazing experience. I was partnered with a lovely lady named Alexis Whyte who sold me the car and ensured all my needs were met throughout the entire process. It's now October and I am still so in love with my Honda and so grateful I was able to purchase it. 10/10 recommend going with Alexis for your car needs. She's honest and transparent.

Jimmy Tsouka

Will Gair should get salesmen of the year!!!!! In a world where things increasingly become commodities the personal experience you were able to give set the standard for the customer satisfaction. We feel privileged to have had you as our sales rep.if you want someone who cares and who will go above and beyond Will Gair is your guy. Thank you again Will. Look forward to doing business with you in the future.

Iam Pistov

Avoid this dealership like the plague! My daughter bought a car from a very pleasant salesman, and she was very satisfied with the vehicle, however the "business manager" was rather "pushy" with the extras, selling her not 1 but 2 extended warranties. The Mazda warranty was enough, be she talked her into an additional one call "Titan Endurance". (What a joke! Everything I`ve read about Titan is not good, BTW). Anyway, she unsuspectingly signed the agreement, which cost her almost $2700, for 60 months coverage, which was added to the cost of financing. Through no fault of her own, she was involved in an auto accident that resulted in writing off the vehicle in less than 4 months from date of purchase. Her auto insurance paid for EVERYTHING except the extended warranties, telling us that we had to deal with them separately. Mazda Canada refunded her money without incident. (All except a pro-rated amount of about 4 months of the 60 month period, and a nominal cancellation fee of $35.00. She received that refund within a month.). Here`s where the story goes south... we contacted Titan Endurance and were advised that we had to go through the dealer. We contacted the salesman, whom she bought the car from, and he had since left the dealership. The woman we spoke to (Mya), was quite rude and condescending and said its not her problem and we had to go through Titan. After several weeks of getting the run-around from Titan, we went back to the dealership, and were met with much the same there... Between the 2 of them, they stole close to $2500 of my daughter`s hard earned money, and no one will help her recover the loss, which goes straight to the profit statement of all the companies involved! DO NOT do business with this dealership! They are rude, condescending and dishonest! And for god`s sake do NOT sign up for Titan Endurance!

Helene Neville

Definitely changing the perception of a car salesperson! Thank you Basem for your guidance and help. I love my new Mazda. Thanks to you, I found the perfect vehicle for me. It was a pleasure dealing with such a knowledgeable, kind and patient person. Many safety measures were put in place at Mazda because of Covid, but that did not stop their courteous and friendly service. Thank you Basem for your care and expertise and those follow up calls. Much appreciated!

Tony D

A WORD OF CAUTION regarding 2009-2010 Mazda 6 recall #28181 "the front cross member may rust due to a manufacturing defect.". After a Mazda Dealer determines warranty work is needed they will keep your vehicle until parts are available. Hamilton Mazda estimated that the parts may not be available for between 60 and 90 days. Deeming the car unfit to drive they will provide a rental vehicle while they wait for parts for the repair. According to Mazda Canada they will pay up to $35. per day for the car rental but not for insurance. Some insurance companies will only transfer your policy to a rental car for up to 30 days. You would have to purchase insurance from the car rental company for the last 60 days. Car Insurance purchased from Enterprise Rent-A-Car for 60 days would cost you $1,200.

K-Covers covers

My experience at Mazda Hamilton was a positive one. I was very happy with the service and product information I received from my sales representative Dosky. He was very informative and helpful in meeting my needs and requirements in a new vehicle. Thank you Dosky. I am very happy with my new Mazda 3!

maria dorego

We had purchased our vehicle at the Centennial Pkwy location and since they closed decided to try out the Mazda of Hamilton. Had the most amazing experience with the Service Advisor Jill Ricci. She was kind and patient and explained all the issues that needed to be taken care of. Car repairs are never a fun experience, but when dealing with Jill, I felt she was genuine, and her professionalism Top Shelf!!! I highly recommend Jill at Madza Hamilton, she is literally the best !!! I will continue to patronage Madza Hamilton because of her impeccable service and caring attitude Well ✔????

Neil Buckley

Abdi and the rest of the team at Mazda of Hamilton made the purchasing of our new car an easy and pleasant experience. Very happy with our purchase and would recommend them highly.

Louis Reyes

In every way, the dealership provided excellent customer service when we purchased our Mazda3. Dosky was very helpful in explaining the features of our vehicle.

Bob Gauthier

Nice just but just didn't have what we were looking fot

Tim Henriksen

It's was great friendly helpful staff ????

Stephen Rea

Worst place ever. Do not purchase from this store. Buyers beware! hidden admin fees that they claim to be mandatory and cannot be removed from the bill of sale such as anti-theft stickers that cost like $20 aka silent sentinel. i refuse to pay $800 for it.

Tome Suteski

Aqib at Mazda of Hamilton was a wonderful sales consultant. He made our experience of buying a car easy and smooth. He was very knowledgeable and took his time explaining the process and the new features of the car. We would definitely recommend Aqib to anyone looking to buy a car!

chris lee

Both the sales associate Art Wilkinson and the finance manager Ramy Hanna were a pleasure to deal with and served all my needs with the loyalty upgrade promotion and would highly recommend Mazda of Hamilton to all my friends and family. Great work and proud owner. Chris Lee

TruEBlackNGold Gaming

Tikka, natasha, Ben and shuaib are all outstanding individuals very honest and knowledgeable! I would highly recommend them as well to anyone looking to purchase

Cherry Cui

Dosky did a great job giving me a good option when I'm almost over my mileage limitation for my leased car. I'm happy with my new car!!!

Dina Gadsdon

Abdi Elmi was friendly and helpful from the start. He was easy to work with and really listened to our needs. The result was a great relationship built through the purchase of a car

Sarafina Dallicardillo

The sales team at this location is exceptional. Tikka was a tremendous support to me from start to finish. I am very pleased with my experience.

Megan G

What a pleasure visiting Mazda of Hamilton. The new management has made a world of difference, the whole experience was a pleasure. Everyone was so friendly and dealership is updated so nicely. I have not a bad thing to say about my experience, so thrilled to have bought a car from them. I would reccomend Mazda, specifically this location to everyone I know. Words can’t explain how great everything and everyone was.

Vanessa Fiorello

I can only comment on Sales as there has yet to be any service done on my new car. Terry Ma sold my fiancé and I our new Mazda3 . He was very nice and explained all the features of the car well. He showed us how the main features operated when we picked up our car before driving off the lot which I really appreciated. The whole process was very fast, we signed one night and picked up the car the very next night. Terry was always laid back and friendly. We would do business with him again.

Katelyn Bernard

Tikka was amazing to work with. I did not think I would buy a car on my first night of looking at new ones but they gave me an amazing offer I could not refuse. I am so happy with my new Mazda 3!

Ricardo Cruz

What a fun experience! Omar was awesome to deal with . Customer for life ????

Shailesh Patel

I visited Mazda showroom last week and received exceptional service from Mr. Khan. He is very kind and provided all the details and offers.

marielle lacea

Completely satisfied with the service at Mazda Hamilton. I booked a test drive via their website and was introduced with one of their vehicle experts Terry. He was very friendly and accommodating, answering all my questions about the Mazda 3. The transaction to purchase the car was also done smoothly by their financial manager, so I got the car after a few days.

candmar75

James Cho was a great help explaining all the features of my 2021 Mazda 3! Went above and beyond to get the car I wanted too!

Megan Wynands

Bought a brand new vehicle. Ahmed was very friendly and helpful. Only complaint was they were a bit slow getting back to me about financing/pickup etc. after the sale was signed. Overall very happy

Sharon Addison

Was referred into Carson by some friends. Nice young man and very helpful. Thought I would give him a google review to show my appreciation.

Steven Soanes

Awesome experience here with Andrew and Chloe, both have a great knowledge in their areas and made the pre-owned car buying experience a breeze. Will definitely recommend anyone Interested in buying a Mazda here thanks to both of them!

Braxton Cluckie

Friendly, approachable staff. Clearly working for the customer not the company, looking at all possible options to get the buyer what they want/need. Great experience all around.

Melissa Caruso

Just purchased a Mazda CX-5 from this location. The service was absolutely amazing from Brian, Mike, Steve and Khan. They were very accommodating to all our needs and gave us a great deal on our new car. Anyone that is looking for a car I highly recommend going to Mazda Hamilton. Thanks again for the great service.

Denisa B

Andreas was great! I recommend going to him, as he helped me purchase my Mazda3. Great service, help, care and experience!

craig miller

Very good customer service. Talk to Abdy - he will look after your Mazda needs.

Kishan Patel

That was a great place. And the sales men Mr.Ashfaq khan are so friendly behaviour and explain the car detail very deeply.