Reviews of Kia of Hamilton (Car Concessionaire)

Forrest Kozak

Had a overall great experience. Dealt with Jordan he was extremely informative and helpful, had everything sorted within the day of meeting him with my bank exactly what I wanted and had a good time joking around with him during the time. Will recommend!

Joann Fletcher

BUYERS BEWARE!! At the point of purchase they are wonderful. However 2 years in with 40,000 km they do a service and since that service 2 months ago I have had no heat! All of December and January without heat. I brought it back twice! Still no heat. I have spoken with their service dept, left messages and voicemails which I have had zero response! Not even a phone call! I work afternoons and they are aware of my schedule yet still no resolution! They did a rad flush and other not needed services that cost me over $1200 and now I have no heat! Paid this garbage car off in 2 years and on the day I did I was driving to work without heat! Thanks KIA!!

phoebe tadrus

I had an appointment for a tire change, & usually I have a bit of social anxiety at these kind of things. However, when I got there I was greeted by the kindest lady named Miss Martha, and honestly I’ve never experienced better customer service. She was attentive and sweet, & made the whole process (even something as small as a tire change) memorable. I’ll definitely be going here for all my service needs!!

Caitlin de winter

The staff are always very kind and eager to help. It is a lovely experience going to kia of Hamilton every time i go, whether its to pick up tires, or for servicing of my car. Highly recommend!!

Kelly Detlor

I’m a new Kia owner and I think I will always be a Kia owner moving forward. Martha was amazing and answered all of my question and concerns when I was having some problems with my car. Best customer service I have ever received at any car dealership I have been to. Would definitely recommend.

Daniel Masciale

Scott sold me the car I was looking for and was very considerate towards me. It was within the price I was looking for too. In addition, Nicole was excellent to work with, and was super knowledgeable about the products. The best part of my experience was that there was no pressure throughout and I was very comfortable! Thank you!

Steve Botham

Awesome experience the tattooed sales girl is excellent. The communication was excellent had more contact during the process than in my past four car purchases combined. No pressure and they really try to help going above and beyond thanks guys.

Arkın Gelişin

We bought our very first brand new car today. Sales Consultant Iftekhar was amazing. He provided excellent consultation from the beginning until the sales was done. Also special thanks to Steve from financial, consulting us and making sure the financial part went smoothly without any obstacles. I can only highly recommend the whole team. Thank you!

Brett Vandermey

We found a great deal on a used Kia Sedona at the Kia of Hamilton dealership. We live in Kitchener, but the price was worth the drive to Hamilton. The dealership ultimately delivered a meticulously detailed and clean vehicle for the agreed upon price. The reason for the 4 stars is due to, what appeared to me to be, a lack of organization in the sales department which resulted in more work on my end of the buying process than what I feel should be reasonable. In the end, we are very happy with the vehicle, and the detailers at this dealership do an incredible job of cleaning the vehicles. Buying a vehicle is always stressful and chaotic and this experience was no different, but I would still recommend Kia of Hamilton due to the competitive pricing and the great job they do getting the vehicle ready for delivery to the customer.

Janet Rush

Very positive experience during the promotion event. I was immediately welcomed by agent Adam. My 2017 lease was soon to be up and we went over all options - renew, finance, purchase outright. No pressure. All questions answered thoroughly in the office and the test drive. Once the purchase was completed, I met with Nicole who described warranty considerations - again, no pressure. I was completely satisfied and within 72 hrs was driving my 2020 KIA Soul out of the lot. Not just Adam and Nicole, but all staff from reception to management were remarkably warm in their approach and professional.

Taryn Gulotta

Always friendly. There have been times I've had appointments or work scheduled after my maintenence and they work hard to get me out on time. They never appear rushed or put out. Waiting for my car today I even seen a young man visiting on his day off who helped an older couple who's tire bolts needed tightening. 2 years In and always a great experience.

Kamarah Dailey

I was extremely happy with my experience at Kia of Hamilton! I was helped by Jordan and Nicole who were superstars by getting me a low rate but then coming back with an even lower rate. Both of them made my car buying experience a breeze! If you're looking for great customer service when considering/purchasing a vehicle, Kia of Hamilton is the place to go!

Juliana Taylor

Took my Kia Soul in for a recall that I received. Had a couple other little things I wanted to run by them. Great service. Super friendly staff. Can’t say a bad thing really. No extra charges for the bit of inspection they did which included removal of front tire. Really happy with this experience.

Nengi Dublin-Green

I had a wonderful experience. thank you to Mariana and Nicole. They have been very helpful towards making the process quick and easy and without any pressure. I am very happy with my purchase.

Brady Haynes

Buying a car during the covid 19 days can be a bit of a weird experience. Thankfully Jordan and Nicole were able to help make the whole process smooth and safe for myself and my family.

Karen Bowler

Great service on my recall. Catalytic Converter replaced, NO PROBLEM! Thank you Kia, Karen

Natalie Phillip

Our sales associate Ryan was great! He was super helpful and kept us at ease through the whole process. He was patient through all of our questions and taking the time to make up our minds. At no point did we feel any kind of pressure. He took the time to get to know us and help us make the best choice for our needs. The finance manager Nicole was a pleasure to deal with. She made what is usually a nerve racking process, one that was very easy to deal with. Liam helped us when we picked up our new Soul, and he definitely went above and beyond. He could have just gone through the necessary steps and sent us on our way, but he took his time to make sure that we had a memorable experience. We felt his genuine excitement and happiness for us. This was so exceptional that we've already recommended this location to others.

Jim Tessier

Ifte and Nicole are great to work with they burned the midnight oil to get me the best deal possible and get me in a new vehicle after my accident.i would recommend that if your looking for a new vehicle or an upgrade from what you have ask for ifte for sales and nicole for finances.kia of hamilton is lucky to have them both on their team thank you both i am one relieved and satisfied customer

Sandra Stephens

I cannot say enough about Jordan and Shannon with regards to my Rio purchase. They were fantastic. From the moment I contacted them on line and then in the dealership they were kind, courteous and very professional. I have had my Rio a week now, it is everything and more!!! I would recommend this dealership to anyone. Check them out, you won't be disappointed!!!!!! Sandra Stephens

Dawn Bende

This was the best experience ever for buying our first brand new car. Jordan and Shannon were the most amazing, helpful friendly and did everything to make us comfortable. From the moment we drove into the lot till we drove off with a brand new Kia Soul. Thanks guys we will see you again when it's time to trade in.

Lisa Ellis

Went into Kia for a recall. Staff were awesome. So friendly! Great waiting room with area to work on and a delicipus cappuccino/latte machine

Sue Scharf-Green

I am very pleased with the purchase of my “new to me car”. I found this car advertised at Kia of Hamilton. From the moment I walked through the door I was greeted with the friendly smile from Mark. He guided me through the process of purchasing this car with ease. Mark is a thoughtful, knowledgeable person, answered my questions to my with thoughtful insight to my personality. Then he turned me over to Michelle for the payment part. Michelle was easy to chat with as well and guided me through the best options for me. If you are looking for a no hassle purchase of any vehicle I would highly recommend Kia of Hamilton. On a side note they have extremely good procedures in place for Corvid.

Lisa Cryne

The people were friendly, the process was very easy. And I love my new Kia Soul Ex. Thanks for such a great experience.

Sarah Baxter

I needed a new tire and the staff were efficient and friendly! They made sure I got my tire the same day and gave me frequent updates on the status of my car. I will definitely be visiting again when I have the need.

Anna Irving

Had the very best experiences with the service department at Kia of Hamilton! Martha is amazing!! She supported me to get my car towed and to interact with the dealership that I had just purchased the car from as they had sold me an extended warranty that they wouldn’t even honour! She is very respectful, professional and they provided the most amazing service. I really recommend especially if you feel unsure, insecure about your knowledge of cars, or if you find that a male mechanic is being rude. She will turn things around no problem. I really respect her and recommend her services.

Craig Hogg

Fabulous detail work on my vehicle I brought in. Saw what they had done on another car and decided to bring mine in. I could clean the inside but never seem to get rid of salt stains from winter. Now it looks showroom clean with salt gone. I think this will be a yearly clean for sure. Saves me 1 day when I do inside and outside myself

jjph1066

No one came to help... no one. Spending so much money on a vehicle and everyone avoids you. We bought else where

Lee Holla

I had the best experience from Mariana and Nicole who were exceptional!! They made everything go smoothly throughout the purchase process and they got me the exact color and car I wanted. Thank you to the team at Kia of Hamilton !!

Adam Robert Best

Not even gonna make a joke this time. Took my car in for service and was blown away. They even got a detailing done for me on a day where they don't normally do it. Highly recommended.

Nik

My partner recently purchased a car from this location and overall had a good experience but needed to go back after 2 days for service/help. Long story short, the staff were unprofessional, blamed the problem on her by stating that she could’ve just purchased the extended warranty when they offered it to her and offered no help/compensation. I took a look at the reviews to see if my partner’s bad experience was by coincidence but found an alarming amount of negative reviews within the past 3 years regarding the same issues. All the customers were overcharged, unhappy with the service or lied to about the condition/durability of their car. These are the same issues we had with this location. On the side note, i found it very interesting that 3 people left a 5 star rating (without a review) around the same time we visited the location and complained. We felt that it was necessary to leave a review for future customers to save them the trouble and hope that this reaches you while the owner tries to bury the truth with fake 5 star reviews. We have learned our lesson to do further research prior to making a purchase in the future. Edit - March 27 2021 I am leaving another review in response to the reply I received from management. As much as I appreciate your effort in explaining it all to me, I am well aware of what an extended warranty is and how it works. I am disappointed in your response as it only confirms my previous statements and also because it does not actually address any of my concerns. It’s also upsetting to see that my partner’s mother and aunt are described in this way when in reality all they expected, all any customer expects, is to be heard. Their experience was negative because they felt dismissed by the staff, blamed for the problem, and because what they were offered is way too overpriced compared to other locations. They managed to get jenna lifetime warranty for her window for the fraction of the price you offered. Sometimes all it takes is an apology or some sort of accommodation to keep your customers happy. Also, their statement about leaving a negative review is not a threat if it reflects the nature of their experience. It isn’t intended to cause harm, it’s simply sharing/being honest about a negative experience. Your approach in dealing with the problem is what’s problematic.

Lara R

I am so happy with my brand new Kia Rio EX. I love this Kia dealership many of my family and extended family have purchased both new and used cars here and have never had any complaints. If your in the market for a New car Tom is the greatest salesman . Knowledgeable and very easy to deal with . I should probably add patient ????Nicole (my new bff) had me driving that car and was willing to sell her house so I could get it . Well maybe not quite but she worked her magic and had me approved in about 25 minutes. I will definitely be back to buy more Kia products and would highly recommend to my friends and family .

Katlyn King

Best and easiest service. Jordan is a rockstar!! Got me in a brand new 2022 Kia Soul EX, in the same day I reached out. Second time purchasing with Kia Upper James, and dealing with Jordan directly, fantastic. ????????

larissa mackenzie

Awesome experience at Kia of Hamilton. Never felt pressured or like I wasn't being listened to, and Jordan and Nicole were both very transparent and friendly, and they made my experience purchasing a new car a great one. Everyone was very welcoming at the dealership as well!

zara vasilisin

Steve & Ifte have been very helpful and lovely through this whole experience of losing my vehicle to a write off and accommodating my needs within budget! Great team, great guys and got me my vehicle in time of having to return my rental. Very responsive and highly recommended kia. Thanks again guys!

Nicole Isabella

I had a fantastic experience dealing with Jordan at Kia! It was quick, easy and smooth sailing. In a day, he and Nicole got me into a 2022 Kia Sportage Ex Premium S with a low rate. It is everything I was looking for in a vehicle. Jordan was great, informative and answered all my questions. Nicole’s help with the warranties and financing was amazing. They both gave me different options that helped me with my decision. Thank you so much for making my car shopping experience a breeze !

Daniel Ebeyer

This was my first time leasing a new car, the service was fantastic !! There was no pressure and I felt I got the perfect car for our needs. The financing was so simple and convenient. I highly recommend their services.

Abigail Wharrie

Couldn't thank Mohamud enough for putting us in our 2nd KIA. Couldn't have asked for a better salesman. Makes you feel like part of the KIA family and made sure we could contact him anytime. And also a big Thank you to Nicole. She too makes you feel like your part of the family. Very funny and made sure you were able to contact her as well for any issues we might have.

Josh Doucet

KIA had never crossed my mind, but after driving my gf's car I decided to go in and check them out for myself. When we arrived, Scott helped us and made my first experience at KIA a memorable and unforgettable one. He didn't pressure us into anything and even let us take it out for a spin. He was patient, knew what he was talking about, and made my purchase as smooth and comforting as you can get when you are spending so much money on a item. This is exactly what I was looking for when I wanted a car, someone who listens to what you want, and doesn't try to oversell. I have zero regrets with my purchase, and I will be recommending that dealership, KIA, and Scott to anyone who is looking to buy a new/used car!!

Jacquie Cobb

My experience with Kia Hamilton, buying a new vehicle, was awesome. Ifte was so nice and really made the whole experience enjoyable. (Few months later) I just had to have a diagnostic done, as the result of an accident. I dealt with Martha, who was incredible. Again, a totally great experience with Kia of Hamilton!

Nigel Smith

They kept me updated on what’s going on with my vehicle

Key Paul

I had a great experience at Kia. Mariana was my sales person who worked very hard to meet my needs. Mariana listened to what I was looking for and my budget range and found a Kia Soul that worked for me. I don’t think I was ten minutes on the lot before she found me a great car. Mariana and the team at Kia also took care of the many details of getting a car that I was needing help with. Thanks for some great customer service! ???????? I am very happy with my experience and I would recommend anyone to visit Mariana at Kia when looking for a new car.

Kadar Abdullahi

I just bought a new Seltos from these guys. This is after having bought and enjoyed 14 years of their Spectra. I received the absolute care and respect I had received years ago which was amazing. A lot of things changed for sure, but not my expectations of care and respect and I am happy to say, this dealership still knows how.

Juldanyt

Very pleased with the service at Hamilton Kia. They completed some recalls on my Sportage efficiently and completely. The staff are great and the waiting room is very comfortable. A wonderful experience.

say cheese

I am very excited about my new Kia Forte. It is my first time buying a new car. The car is fantastic! Jordan and the team at Kia were very helpful, professional, friendly and reliable. They made my experience of buying a new car very easy! I would highly recommend them to others and will use them for my next car!

ashley p

Nicole in finances went above and beyond to help my mom. Not only will she do everything she can to get you exactly what you want, but her amazing personality makes her a wonderful, positive ray of sunshine that will brighten your day. Amazing work Kia of Hamilton!!!

Lost Memories Films

Extremely pleased with the customer service at Kia of Hamilton. My wife and I dealt with Scott and he was most helpful. We did not feel pressured at all and he let us take all the time we needed to make sure we were completely satisfied. This kind of customer service is rare today and I would recommend this dealership to anyone seeking a new vehicle. No joke Thanks Scott ????

Teresa McKay

We have been long time customers of Kia and they have been great. They went above and beyond this week to find us our vehicle. Thank you for everything. (Ifte, Michelle, Matthew and Mark)

shannon bond

Great experience with Jordan and Nicole. The process was easy and stress free. Both of them did everything to find what best fit for me and help me get exactly what I was looking for. Would 100% recommend!!

Michael Williams

Excellent dealership. Very pleased with customer service. They handled my recall and corrected a couple of other matters as well that I wasn't aware of. Highly recommended.

Robyn C

I've been driving a used car forever, and decided to check out Kia when I wanted to buy my first new car. I didn't end up looking anywhere else, because I was able to get a great deal on an amazing new car. I was really happy with how flexible and accommodating Scott was when trying to help me find the right car for my needs within my budget, and would definitely recommend him to others!

Justin Lalumiere

After having months of agony dealing with another Kia dealership I was EXTREMELY hesitant to bring my car in for warranty work. Martha was AMAZING to deal with and did not sugar coat or sweet talk anything. She gets an A+++ for her service.

Cassie Maric

I recently bought my first new car from Kia Hamilton. Jordan helped me through the whole process. He was extremely nice and sincere. Jordan made buying a car a very easy and comfortable experience. All of my concerns and questions were taken seriously. He helped me find the best car for my needs within my price range. Nicole also helped me through the process, She was also very friendly and happy to help. I had a great experience, and will probably be back for my next car in the future. I love my new car and would definitively recommend Jordan and Hamilton Kia to all my friends and family. 5 stars to Jordan and all the staff at Hamilton Kia.

Bradley Lawrence Golf

I will be the first to admit I don’t like car dealerships. My past experience with service centers were never good rude poor employees, customer service you name it. Kia of Hamilton was the EXACT OPPOSITE! The service team was so nice and helpful. My car needed more services than I had planned so they gave me a rental so I could get back to work. They are the best dealership I’ve ever been to by far and away!

A la King Culinary

I contacted Jordan at Hamilton Kia, because I had a complicated situation...and needed a new car. From my initial inquiry until the time I drove off the lot in my new car, his helpfulness and knowledge made things easy to understand and kept my stress level at a minimum. Not to mention...he was able to secure a fabulous interest rate! His quick and knowledgeable responses to all my questions and his commitment to helping find a car that I would love, within my price range was second to none! I highly recommend Hamilton Kia and the services of Jordan Conti!

Scott Guilfoyle

We dealt with Mariana and she was absolutely great in our purchase.she answered all our questions and if she didn't know she found out the answer for us.we will definitely keep you in mind for future and if friends are interested in a kia motors purchase thank you Carol&Scott

Debbie

Excellent service! Nicole Carobelli went above and beyond to help me get my car. She's amazing!. Adam was also great, knowledgeable and super helpful

Josette Roque

I brought my car in due to a recall they were kind curtious was done and I'm satisfied

Victor Jarvis

I was treated amazingly and I walked out with exactly what I was looking for. Thank you!

Lydia Konrad

I always receive excellent service from the Service Department. I have been taking my KIA there since I bought my car in October 2011. They have always been excellent at explaining what repairs are needed and why. They also let you know which repairs can be put off until the next visit and which ones are more immediate in nature. I have never had any issues with the quality of work. I highly recommend the Service Department for all your KIA needs.

Stephanie Garcia

Thank you Jordan and Nicole for hooking me up with a great deal and a new 2021 Forte.

chandra magar

OMG !!! trust me readers this was the worst dealership ever I have visited.I went to buy optima lx+ Demo 2019 but horrible experience with sales manager the manipulation with price gonna make you crazy no black and white lots of hidden things I felt like I am selling car to them not they are selling. to me. I end up buying Mazda 3 GT very simple to buy thank you Mazda Hamilton ????????. But I must say the service rep ADAM from Kia was really nice person overall thank you Adam being nice to us ????????.

Melissa Scozzari

The whole experience here was very unpleasant. My boyfriend and I arrived for our appointment to look at a specific vehicle. we were not greeted by anyone. Reception was anything but helpful. Had to approach our sales lady, Mariana, who was seated at her desk. She went over numbers with us, repeated herself many times, asked the same questions over and over, it was 45 minutes before we even saw the vehicle we were interested in. Then to find out it was completely out of fuel, then had to wait an additional 20 minutes for Mariana to go get gas. We were very interested in purchasing the vehicle, but Mariana continued to ask the same questions, requested my boyfriend to give her his debt card to ‘prove that we were serious’ At the beginning of the appointment we let Mariana know that we had another appointment and were on a time crunch. She left us waiting, (I’m pretty sure she was chatting with a coworker) to the point where we had to leave. Then texts saying we forgot his debt card and that she would leave it with reception. She did not leave it with reception, I had to hunt her down again to return the card. So extremely unprofessional. No apologies on her end. Just lack of customer service and lack of knowledge.

Christine Smith

I was contacted via text back in Sept for service promotion that was to expire end of Sept. I was very clear that due to surgery I would not be able to come in before then. I was advised that I only needed to book by that date and booked for a date in Nov. I arrived at said date and was told 1st that was not my Date ans 2 that offer has expired and that they would not offer that deal. After showing the kind gentleman I was working with the conversation he took it to the manager and they not only honored the promotional price but also took my apt that day (it was only an oil change). While my car is in there they came out with a list of almost 13 or more items that needed attention (some just regular service). The most important being my brakes and other large ticket items. I noted I'd take the list to my regular mechanic and have him take a look. Thank God I did! The only thing that needed fixing were my brakes, the others my mechanic advised me they were not even close to needing repair/replacement. I know service tech need to upset, but to tell me items needed to be fixed when they did not is not ok! Thank goodness I had enough sense to ask for a second opinion and not put me out financially especially around Christmas. Needless to say I really doubt I'll be coming back for service if this how they try to scam ppl put of money.

Mondise Sithole

Went in on a few fact finding missions. Scott answered all my questions and was very accommodating to my busy schedule. I definitely feel more confident and informed about the car purchase I will be making in the near future.

Max Leard

Went there today to test two vehicles, Jordan was super helpful and gave us the best price he could!

manar almafrachi

Thank you so much Muhamud and Nicole. You were so nice, flexible, and fantastic. I encourage all the customers to go to Kia of Hamilton. I am so happy with my car.

Sadaf Omar

I came in last Saturday (July 20th) because my Forte was having issues. Martha and the whole service team is amazing. The generosity and the good vibes coming from that place was very welcoming; especially it being a Saturday morning. They all did an amazing job keeping everything very simple in terms of explanation of what was wrong with my car and it was nice of them to shuttle me to and from my work place. The service was fast and my car is doing great now. Thank you to Martha and the whole team for a job well done! Edit: Got a tire change with oil service and there was a promotion for Kia Canada stating if I got a tire change within the certain dates which I did, I would get free wiper blades, I even read the fine prints. When asked the advisor stated I had to keep my tires with them for me to be eligible which was not the case as it did not say that anywhere in the email. Contacted Kia Canada and they also confirmed that was the case and that the advisor was wrong. Not only that, they didn't bag the tires and put the tires directly on the backseat. My whole back seat was dirtied from tires as it was not in a bag. Like why? I will admit I told them I was in a time crunch as I had a doctors appointment and they insisted for me to get my brakes done which I told them would be conditional if they can manage to do it within a certain amount of time. But if you can't do it with a certain amount of professionalism why bother doing it at all?(bagging the tires and not just throwing the dirty tires in my backseat for it to get totally ruined). I dropped the rating from 5 stars to 3 stars and not lower because of my initial experience with the dealer.

Gary Cosby (Da Coz)

Asked for quote for a car with the lowest value for my trade in, received a quote valuing my trade in at more then 10 times what they finally valued it as prompting me to make choices faster then I normally would have due to me thinking a new to me car was more affordable then it actually was.

Chris Joachim

Thank you Kia Motors(Hamilton) for my first car. Thanks to Liam one of their best representatives. It was very amazing experience with everyone out there working for Kia Hamilton. See you soon for my second car.

Vanessa C Alessi

Just bought a 2020 Kia soul from this place and super happy about the experience! Jordan and Nicole were both great, honest, and friendly. I didn't feel pressured at all during the entire process and couldn't be happier about my purchase! I came from a horrible experience at another dealership where they leased out a soul I already put a deposit on and tried to hide that from me. Jordan and Nicole couldn't believe it and tried to make my experience as fun as possible to make up for the bad taste left by the other dealership. Hope to have this car for a loooong while.

Rach b

Extremely friendly staff!

Devon Gallacher

I worked with the Sole Proprietor and Service Manager to come to a compromise after a negative service experience and was happy with the results. Overall, my experience with service visits (oil, tires, etc.) has been met with prompt communication and good service.

Arctic grave

Amazing service and excellent staff at this facility, it was an absolute pleasure to deal with my sale rep (Jordan Conti), did not feel pressured and the service from him was fantastic. He went above and beyond to make me feel comfortable with my purchase. Very knowledgeable and made the whole process quick and easy and got me into a car faster than I thought and a brand new one at that even when I thought I couldn’t get something brand new. I would recommend this place to anyone looking to buy.

SANDRA WELLS

Thank you Tom for making my purchase a great experience. You were thorough and patient with me. Michelle you were a treat to deal with and appreciated your professionalism.

Bronwen MacCullouch

A pleasurable car-buying experience! Garret Smith was the best car salesman that I have ever dealt with. He took the time to take us for a comprehensive test drive and showed us all of the features of the vehicle. This was really helpful and it allowed us to make such a big purchase with a lot more confidence. His relaxed and easy going manner helped us to feel relaxed and calm throughout the negotiating process. We were able to pick up our new car 2 short days later! At pick up, Garret took the time to walk through everything in a comprehensive manner and helped us get set up and settled into the new car before we drove off. I was impressed. Garret is a true gentleman! Nicole was supportive, helpful and speedy when it came to dealing with all of the paperwork! Thank you Kia of Hamilton. We are loving the 2019 Forte!

Mark G-TOWN81

I purchased a Sportage EX a few months ago from Kia Of Hamilton! Wow do I love my vehicle. The staff here was excellent, Steve and Ifty were my salesman that helped me and Nicole in finance was amazing and extremely helpful and efficient. I really enjoyed my buying experience with Kia Of Hamilton, in previous years back I’ve had some very hard and difficult experiences, where this dealership was very upfront, fast, and professional. Thanks again for all your help, will definitely be back and tell my family and friends. Thanks Mark Towns

Connor

Everyone was extremely nice and seemed to mean well, the only issue I had was that I had to wait there for 2 hours and 15 minutes for a tire change. Even tho I had an appointment

Kiel Hughes

Jordan is helpful!

Stephen Harstine

UPDATE 08/31/20: Sadly, new blue beauty was totaled (I didn't get hurt!). Jordan Conti was one of the first few people I contacted so I could get started on buying my second car in less than a year. This time I went with the 2020 Forte 5 EX (was out of my price range before) as Jordan was able to get me a great deal. Couldn't be happier, AGAIN! Special shoutout to Nicole Carobelli who helped a ton too. ORIGINAL REVIEW 02/21/20: I bought my first car there, and picked it up last week! I ended up getting a 2020 Forte EX. Jordan Conti was my guy there and he was amazing. He understood me and my needs very quickly after connecting with me via text after I inquired online. When I went in to see him, he made the buying experience easy and painless. I shopped around and couldn't find anything as good as what Jordan did for me. Thanks man. Now I'm the proud owner of a Kia!

Mike Mastroianni

I recently had a new stereo unit installed because my Bluetooth kept cutting in and out and no one could hear an entire sentence. I finally had a new unit installed and I am very happy with it as it works perfectly.

Wendy Lucas

Katie at Kia of Hamilton is amazing!! She went above and beyond when we bought our new 2018 Kia Soul. I can honestly say it was the best experience that we've had buying a vehicle, and I highly recommend that anyone looking for a new, or new to you vehicle go to Katie at Kia of Hamilton!! Everyone there was super friendly as well!

Reg Cramp

Freindly, professional. They explain everything, so you know what's going on. I'm happy I bought the Kia, and my experience with them has always been good.

J R

Had my tire change for the winter season. They had brought out the wrong tires for my vehicle. Had to wait over an hour longer while they went to get the proper tires an install them. This is the second time this has happened with this dealership

C. S.

Mariana was fantastic - very easy to talk to, and listened carefully to everything I had to say. She made it a really smooth and fun process! Nicole helped with the financing, and made that a painless and fun experience as well! Both were quite quick with their responses, which I really appreciated too. I also just went for my first service on my new car and Shane helped me with that. He was so friendly and helpful - so my experience with Kia continues to be positive!!!

Shannon Thomas

Another Update: Still no call back from the GM. Appointment for today cancelled and rebooked to Wednesday. It's been well over a month now to get the windshield replaced. At this point I would not recommend this dealership to anyone. Update: Still have not had our windshield replaced. We have been given two appointments only to show up and the first time, the windsheild was not in and today the person who does the repair was not in not was our appointment even noted in their system although my husband received a confirmation email. Two calls to the manager and still waiting for a call back. Looks like they go out of their way to make the sale, but drop the ball on service after. Very disappointed!! My husband and I just bought a Kia Soul and had a great experience. We had come from another dealership where the guy would not leave us alone for 2 seconds and when I walked in here to look Adam approached us. First thing I said was, can we please have some time to ourselves and we will come and get you when we need to. He was so respectful and polite right off the start and went back to his desk. When we were ready he was awesome. He knew every little detail about the vehicle and answered all of our questions on the test drive. He worked to get us a great deal and presented us with options that we wouldn't have thought about. He made the experience very personal. The follow up thank you card was a nice added touch. Nicole handled our financing and was great as well. She was very honest and also made the experience very personal. She followed up promptly and made this part of the transaction very smooth. I would haven given 5 stars, but the heated windshield option was not working ( not a big deal, things happen on new vehicles), however, 3 weeks later we are still waiting for it to be replaced. I think if my windshield broke, I would not have to wait 3 weeks for a replacement so I feel that this department is lacking in follow up. Overall I would highly recommend Adam and Nicole to anyone buying a new vehicle.

Debra Howe

OMG - if you are wanting a Kia then you have to go and see Ifte and Nicole at the Hamilton Kia - they both understood how I love Sorento's and they worked overtime to make it happen - and I drove of their lot in my new Graphite 2017 Sorento - and it feels like I'm back home again when I sit in it. Thanks can not express how I feel toward what they both did.

Sarah Casar

Would recommend the service center always been very helpful and pleasant to our family.

Erik Stella

When we decided to look for a new car we ended up at Kia. We went to a few dealerships afterward looking for vehicles but with the attention and honesty that Mohamud approached us with, we knew we would give our business to Hamilton Kia. This became a Christmas gift and I have never had more fun purchasing a vehicle. Nicole, the finance manager was lots of fun and took the time to go over financing and made the purchase make sense. Friendly and personable people to deal with start to finish. Today we received the vehicle and as it was a surprise for my wife, they helped deliver with smiling faces and a big red bow! Thank you so much Mohamud and Nicole! Will be back for our next purchase. Kia did make out of this deal with a fresh two-tone 04 Corolla….so if you’re looking…they have one. Roll down windows and all…

Barb Cox

Great service, people are very friendly and work with you to get you what you want. Thank you Jordan for all your help, we love our new car.

C L

No shuttle service. No communication about shuttle being discontinued. Horrible. Customer. Service.

Alicia Castonguay

Jordan was truly a godsend when purchasing my car. He worked with me to get me what I wanted as well as future planned what was best for me, my family, my budget and my needs!! Jordan worked with my intense work schedule and helped me out at all hours. He truly cares about the customers. Since purchasing my car with Jordan - the whole Kia team has been wonderful and supportive. Thanks Kia of Hamilton!!

Mardie Panabaker

Regular check-up of my Kia Sportage EX. Well managed by Martha at the service desk. The price was exactly as expected. Thanks all.

Jarvis Yang

At every time I go to do service , I always meet friendly and patient staffs that I never experienced from other dealers. Especially for this time , Shane is very patient answered my all questions about each charge and list what are priority fixes and what happens if not replaced. As well as, when I picked my car which was over night at there, it was huge snowing . Shane also helped me to brush the snows covers my car. Thank you so much!

Leslie Ann Sardoviscuglia

This is my 5th Kia I have bought off this lot. Garret and Nicole were excellent to deal with! This is my new beauty. Thanks guys.

Steve Wiegand

Very disorganized. My wife has made several appointments with them and each time, she is told that the appointment cannot happen as someone did not write it down properly into the calendar. I strongly recommend not only writing down the name of the person who books your appointment but insisting that they photograph the calendar with your appointment in it and sent it to you, then get their name, then call several times between booking and having your appointment as they seem unable to maintain an appointment.

Wally White

The sales people are very friendly and helpful.

Nancy Burton

I just want to thank Garrett Smith, my salesman, for going the extra mile to make sure that the purchase of my new 2020 Kia Soul EX Limited Edition was handled to my satisfaction. Garrett went above and beyond to make sure I was happy. I just saw the owners response to my review. Let’s be clear, I gave Garrett a good review because he tried to help me after the horrible treatment that I received from the dealership, specifically from Andy. So although I gave Garrett 5 stars, I cannot recommend the dealership.

Derek Rasian

Took my 2017 Kia Sportage in with 99,000km with a 100,000km 5 year warranty in 2019 because my air conditioning was blowing hot air. Was told they could not find a leak but there was no coolant found in the system. This was not under warranty as this is normal wear and tear. If wanted it recharged the cost would be $200.00 to test the lines for leaks (which they already had) plus an addition $285.00 for the recharge of the system. There was a note that they feel there is a pin hole leak in the line that cause the coolant to escape again. This week in 2021 I took it in to have the system look at again because it was too hot not having ac. Was told "if you dl brought this in when it was under warranty hun, it would have been covered". No the evaporator core is where they found the leak and the cost to replace is $1,600.00 plus HST. I guess it's roll the windows down again

naeem channa

No good.

Carolyn Samko

Great service. Easy and safe. Thank you!

Michael Adaniken

Very detailed and customer oriented service.

Kevin Westwood

Felt pressured from the service department that certain things needed to be done. I got my kia checked with another mechanic who I know personally who told me what was recommended could very safely wait another season. Be careful when they try to add stuff on to your normal vehicle maintenance. Always get a second opinion. On an aside, they told me during maintenance they check vehicle headlights. They failed to do this. I had my headlight replaced again with the person I know.

Graham Pascal

Great service from Mariana and Michelle! Got a new car and the entire process was fair and so simple. Thanks!

Kiernan Rennie

Great experience with Kia of Hamilton! Kelly was awesome in helping me get my first car and went above and beyond to make it special!

Adam Kippenhuck

Had an appointment to put winter tires on (they were already on rims and balanced) and was told that there was a software update for the vehicle and for both services it would take 1.5 hours. I told them I had another appointment that morning and not do the software update. The gentleman stated that regardless of the update I would be there about 1.5 hours anyways. I thought that was a little extreme just to do a tire swap but said ok but I need to be out of there by that time or I'll be late for my next appointment. After waiting an hour and 20 minutes a lady called me over to the service desk to tell me that one of the bolts broke while they were taking off the tires. She said it would cost $130 (before taxes) ontop of the $60 to swap tires and be another 1.5 hours to fix. When asked she told me they were not responsible for breaking the bolt. I told her I needed to get to another appointment and to just give me the van back. After another 20mins or so I was finally out of there but I was late for my other appointment. I brought my van to my local mechanic and was charged $56 after taxes to fix the bolt.

Chelsea Paquette

My recent experience buying a new vehicle at this location has been a positive one! The staff are very friendly, helpful, and made me feel at ease. Excellent!

Being Broomo

If anyone is looking for an honest and fun car buying experience then go and see Scott at Kia of Hamilton. Such a genuine super nice guy whom will do his best to make your time there smooth and agreeable. Not all salesman are that traditional shady type, Scott is one of the good ones.

Ammar

Our experience with Kia of Hamilton was amazing. Especially Steve, he helped us choose the right car with the right options. He was very friendly and professional. Also the finance manager Haley was also amazing. She finished all paper work and got us approved in less than 24 hours. We got our new car in just 2 days. We were extremely satisfied and happy. Thank you very much guys

JR Nzau

Great service and ready support customers. All the best and happy New Year 2021. With regards

Erick Valladares

Kia of Upper James did not disappoint. Staff is very friendly and helpful. I had the experience with working with Jordan on finding out my options for buying a first car. He explained everything extremely well and answered all and any questions we had. I also met with Michelle. Very friendly and helpful also. Overall very satisfied with the purchase of my new Kia. Would recommend you check out the great staff at Kia of Upper James.

Frank Naphan

Our Optima was in for a voluntary recall. The service department was great. The car was ready on time and arrangements were made so we could pick it up after the service department closed.

geoff heinen

Dropped our van off for oil change and winter tires and ended up spending 1700 on stuff that was not necessary. I complained and was told the manger would call and he/she didn't call. Be careful what you agree to when the extras start and question very specifically if it is required or not. Brakes would have lasted another 6months to a year, injectors don't need cleaning at 60000km. I didn't think I agreed to 4 wheel alignment and injector cleaning either but we got the full treatment. This is the second time this has happened to us and the lack of response is troubling. That's the reason for the negative feedback. It is my fault for not questioning more and I have myself to blame. Stay healthy

Kyle Beley (Life with KB)

Great customer service. Very accommodating. Great communication. Reasonable and understanding. I worked closely with Martha and Shane, and they were fantastic.

Dan De Masi

Excellent customer service from Mariana. Would recommend this dealership to anyone. Michelle was also very professional and informative.

karen bouwman

Being a person who does not know a lot about vehicles, I felt comfortable working with the Kia team. Beginning from the their website, I could navigate the menu and was given access to pricing of new and used vehicles. There are other companies which do not provide the cost of their vehicles. Marianna and Nicole explained the buying the process. Never once did my husband or I feel pressured to purchase a vehicle or buy various warranties. Nicole explained the value of additional warranties and the cons of not purchasing them. At all times costs were explained thoroughly. The actual pickup of the car was seamless. Additionally, I misplaced the ownership of our previous vehicle to receive a refund from the cost of the sticker. Nicole sent me a copy the ownership immediately. Nicole also purchased the new plates for us. My husband and I woud definitely recommend Kia of Hamilton for the exceptectual service and the pricing of a quality vehicle.

Kate King

What a terrific experience dealing with KIA Hamilton! Jordan Conti was wonderful, providing a clear explanation of the process. I didn’t even have to leave my home until it was time to test drive. He worked hard at getting me approved for financing and picking out a clean safe car with personality! The entire staff was just wonderful and helpful. I highly recommend buying from them!

Holly LaForme

Just bought my first brand new car! Thank you to Jean Claveau at Hamilton Kia for making it a great experience and for looking out for me as a student buyer, he was very personable and made sure I had all the information I needed to make the right choice for my future with no pressure.

Anthony Chiarelli

Great experience at Kia of Hamilton! Looking at trading in my lease for a new vehicle and Scott was super helpful and informative about the process. No high pressure sales tactics, honest and open, and showed me a variety of options for my budget. Would highly recommend Scott to friends and family.

Sarah “HORSE RDR” C

I had an amazing experience with buying my first car. Everyone was very nice and helpful, had no problems with responding to emails or any questions that I had. I definitely recommend going here. Lovely staff, and great atmosphere!

Harvey Thiessen

Had my kia Soul in for alignment and winter tires. Was advised my brakes were really bad and they were thinking of me and my family by advising me to get the brakes done. Very respectful staff and always thinking of my needs and keeping me up on the needs of my car.

Review Guy

It all started with a quick telephone to look at a second hand Sorento, the salesperson then showed us how it is actually the same as buying a brand new one with the promotions available at the time of the call, we were in this location just a few days after and ended up purchasing a brand new 2018 Kia Sorento V6 with the help of Jordan and Shannon, both were very helpful and provided fairly accurate and detailed information. It is expected that a salesperson would beautify the unattractive parts of the deal, however, a good salesperson is able to provide all the details and still keep the buyer interested. Before reaching over to Kia, I had visited Bay-Kings Motors which is not too far away, I had previously purchased a brand new Jeep Patriot North from there and was looking into maybe getting a Durango, I ended up not purchasing there for a couple reasons that I will provide in a review over their account. While the Durango had a V8 that produced 360 horsepower, which is just 70 over the Kia V6, the price difference was key as it was a few well earned thousands. It did not even make sense from an acceleration point of view as it was less than a second of a difference. The interior of the Kia might be lacking in some gadgets compared to the Durango R/T but it was making up for that in a lot of ways starting from comfort and updated technology all the way to the finishing quality of the interior and the materials of which the car is composed of. Here is the best reason to own a Kia, the warranty of it. The base warranty is OK but it is possible to be increased to 7 year and have it cover almost everything you can think of, here is the thing, the salespersons will tell you that you can extend it to 10, but from what I've red and understood you are only able to make the choice of extending it (for an extra charge off course) up until the 5 year and add the 3 years that will cover you up to 10. The salespersons of Kia just "missed" that part and delivery date was standard, everything else was explained in details and was very clear, much better than the experience at Bay-King Motors. So far the car is amazing, I am so happy for this purchase and the decision made. (be sure to know that if anything changes, I will update this review or add a different one) Thank you Kia of Hamilton!

Chris “Sirhc” Perry

Great place to look at buying a new car. We were looked after by Rohan, great guy! Nice product to choose from, just a busy stretch of road to get in and out of the dealership during busy times. Go, and ask for Rohan if you want a nice guy to show you the vehicles.

Niesje Bassie

Great service and staff! Everyone is very kind and polite. The staff in the service center are great at what they do. They make it easier to understand what's going on with your vehicle. I would 100% recommend to a friend!

Bianca Pfaffenseller

We bought a new KIA Forte last month at Kia of Hamilton with the assistance of Mariana Pimenta. Mariana was amazing during the entire process (first online contact, test-drive, negotiation, purchasing, after sales) and made us feel very comfortable in doing this process during the pandemic. She was very respectful, kind, professional, and guided us very friendly, clarifying our questions and giving us the information needed. I would definitely recommend her!

Stephanie Court

I love my New Kia Soul! Haley helped me get the exact one that I wanted, and made sure I was happy. Her and Shannon were both super helpful. All the staff there were friendly, and great with my 2 year old. It made car shopping with a toddler much easier. I highly recommend Kia of Hamilton.

Kathleen Brogan

I purchased my 2015 Kia Soul new from Lockwood Kia in Oakville and since I used to work in Oakville I always went to that dealer for service. But last winter one of my headlights appeared to burn out. Since I now live and work in the Hamilton area I didn't want to drive to Oakville to get a light replaced so I went to my local Canadian Tire. They replaced the bulb no problem. I then began having an issue where the light would go out, then start to work again a week later. Finally last week I decided to have it looked at. I decided to go to the Hamilton Kia dealership since it is closer to me. I was advised that Canadian Tire had made some kind of mistake when they put in a new bulb (see attached copy of their invoice) Kia Hamilton told me the "headlamp melted plug to bulb". They would not honour my warranty and said it would cost $939.24 + taxes to replace the entire headlight assembly. Obviously this was not in my budget. I contacted Kia Canada but they would not assist me. So I took my little Soul back to the Canadian Tire where I originally had the bulb changed. They said there is only one bulb that will fit in the Kia Soul and the attachment is made in such a way that you cannot hook it up incorrectly (see attached copy of their invoice) They also showed me the ACTUAL damage to the plug (see attached photo) which was very minor. The part which needed replacing costs $30.00. They replaced it for me for free inside of 45 minutes. I am very disappointed in my experience with Kia Hamilton. Not only would they not honour my warranty but they also tried to tell me I required almost $1000 in repairs for a part that costs $30.00. If they had been honest with me I would have paid the cost of the labour and the part. Now I would not trust them to give me a truthful estimate for any future repairs.

Fernando Guazo

Great service! All the staff is great and are always trying to help and provide assistance. There is a room where you can wait while your car is ready, coffee, water and WiFi. You can get easily a test drive. I bought a Niro and there are other great vehicles, so far this is one of the best brands on the car market.

Cheryl A Blagden

This is my 7th vehicle I have purchased from this dealership. I purchased the 2021 KIA SELTOS SX Turbo. I love KIA's designs and that is why I keep buying them. My Sales Rep Kelly was very fun to deal with. She was very friendly and professional. I wish you luck and continued success Kelly. Nicole and I had a fun time reminiscing about my last purchase. She is still working here!!!!! Very friendly staff whether you are dealing with them as your Sales Rep or not. They ALL congratulated me on my purchase and carried their smiles with you. Thank you KIA of Hamilton for yet another personal experience. AND a big thanks to Kelly for being so laid back and not pushy. I am sure that Kelly would have been able to go over things more about the vehicle whether on a test drive or upon pick up, however things have to be done differently. Not the usual. I would recommend Kelly as a Sales Rep to anyone who asks me. It is a difficult time now so Be Safe Be Healthy .... Cheers, Cheryl

Marisa D E Cirelli

Fast, efficient, knowledgeable, and empathetic is how I would describe the 2 people that assisted me with the purchase of my Kia Soul EX in April 2021. Mariana Pimenta, the Product Advisor who sold me my vehicle, walked me through the process with kid gloves. Quite impressive! I have been purchasing and leasing vehicles for over 40 years and this was easy. I did not feel the “pressure sales pitches” that are typical of car salespersons. After I decided on a vehicle, I was taken to the Finance Managers Office Nicole Carobelli…. Oh no! Here it comes! Was I pleasantly surprised, Nicole is smart, knows her numbers, seamless approach, and she gave me what I wanted, not what she wanted. I left smiling ???? I would highly recommend the team at Kia Hamilton; these people are doing it the right way! Thank you for a wonderful experience!! Happy Kia Soul owner: Marisa Cirelli | Mortgage Broker

Jamie-Lee Sikorski

I described what was occurring in the car. I was then told they didn’t feel the same thing and recommended several additional services. The issue wasn’t clearly communicated at any time. I then got my car serviced for what I thought may be the right thing after being quoted for several things in a rushed manner. When I went to pick up my car the misfire code detailed on the paperwork said exactly what had occurred and then the service representative did say I should get it done and described what they felt when they drove the car which was exactly what I had initially described. Very disappointed, and now after 400+ bill I still need to fix my Poor service, poor communication.

Manu Hegde

Yesterday bought KIA Sportage 2020. Mariana was just awesome with finding a great deal. Michelle at finance department was good too.

Filipe Figueiredo

My experience was simply phenomenal. Scott was especially helpful, never made me feel rushed, never put on the "salesman pressure" you always hear about. Just listened to my wants and needs and really went the extra mile to help me find exactly what I was looking for! The staff in general was very kind and there was a genuinely great atmosphere in the building. 5/5 would recommend.

Alanna Dankiw

I am here to post an update and edit my review rating about how extremely annoyed I am with Kia's sales tactics. I have been contacted directly now by two different dealerships with a phony request trying to say they have a specific buyer that wants my vehicle. The first time I was contacted I called in to see what was going on - only to find out this was just a tactic to lure me into a trade-in. I have now gotten the same gross request from another dealership this time via email. There is no specific buyer Have some INTEGRITY and be straightforward honestly this is straight up scummy scales tactics and I expect more from you KIA. - Kia of Hamilton via an email - Cardinal Kia via a letter in the mail I threw away the letter from Cardinal Kia but here is a screenshot of Kia of Hamiltons' email. Trying to take advantage and trick people into larger car loans on false and fake stories just GROSS. ________________________________________________________________________ Just brought home a used 2013 Kia Rio from Kia of Hamilton. I got a great deal on the perfect car for me. Salesman Jordan was very honest, patient and knowledgeable. He helped me through each step of getting the car on the road. I had shopped around through a lot of other dealerships and I felt that he was the most transparent with all the costs included so I could make an informed decision with no surprises. I was also assisted by Nicole the finance manager who was awesome and went the extra mile to help me get financing. Thank you Kia of Hamilton!

Sandi D

Purchased a used car from this dealership and had the pleasure of working with Jordan and Nicole to complete the purchase. I must say the customer service was excellent! The sale was completed with no pressure, professionalism and was very quick. They made sure everything was explained and completed thoroughly and answered all questions. Thanks for waiting for me after hours because of the rain and traffic!!

Rachel CaraRecords

Mariana was an amazing car saleswoman! We asked to get a car in our price range, and she made it happen with the exact car that I wanted!! My fiance and I strongly recommend her, she was very attentive, friendly, and open minded. Thanks girl!! :) Were loving our new ride :)

Erika Matkovich

We bought the new 2020 Telluride and we absolutely love it! So glad we traded our van in for this sweet ride. Its definitely a head turner and super safe. Garrett was a great sales guy and loved dealing with him, the only thing that got my goat was that he said he would be throwing something into the deal when it was time to pick up the vehicle but to this day we aren't sure what he meant by the statement. Didn't receive anything extra at pickup (Its not about getting things for free its when you say something you act on it, this reason for the one star missing, if there were 1/2 stars I would give 4.5) Nicole C was great for financing The service department was super friendly and clean Loved that we had our kiddos at the dealership and they were entertained by the toys. Overall thumbs up to the dealership

Joanne Pezze

Kia has put in their 100% to help my family and myself find the perfect car, and always have us walking out feeling great. Just bought my new car from Garrett who was the perfect salesmen and made sure to help find the perfect car for me, and took the time to help me fully understand all of the features in my car. A very welcoming environment and all staff are very helpful, and friendly.

Carly O'Neill

All the staff have always been very nice and professional. I have had two cars with this dealership, and going on my third! They have been great to work with. Scott helped me find a car right for me and Nicole has always been great to work with and always trying to get me the best deal. Nothing will stop her to help the deal go through, not even if it means being there all hours of the night!! I will be back!!

Andrew Likakis

I loved the premium feel, admittedly this did not align with my brand expectations. We're still shopping. Very attentive sales staff!

R M

Picked up our new 2020 Kia Soul yesterday. What team work! Steve, our sales representative, and Nicole, finance manager, were both friendly, knowledgeable and gave us the time we needed to make our decision. We also had an opportunity to meet manger Mark. Equally friendly and welcoming. Thank you Steve, Nicole and Mark. A great experience!!

Ruthann Cabral

The staff at Kia of Hamilton were amazing. From the moment you walk through their doors until you’re driving off the lot in your new car they treat you like a friend. They all went above and beyond, especially Michelle who worked incredibly hard to get us into the car we fell in love with. Very grateful !!

Charlie Chiarelli

Scott was great to deal with he went out of his way to get us the suv we wanted

Reaz Ahmed

Great service all around. Always accommodating to customer need and makes suggestions works best for all.

KVan

Exceptional service from an exceptional staff! Ifte and Nicole took excellent care of me. They were kind, efficient, funny, and didn't pressure me at all. I couldn't be more happy with the process.

John Joc

Friendly staff and attentive to me with information. This is about Kia... I do not like showing up for an oil change both times to find out that Kia suggests more service over the oil change. It these are typical with the Kia Optima, they should be under warranty. So a $70 oil change cost me over $400.

janet matthews

Took longer than expected but receptionist was great

Jo-Ann Smith

I have just bought my 2nd Kia vehicle from here and couldn't ask for better service. A special thanks to a wonderful lady Haley. She has been amazing at answering all my questions and doing the ton of paperwork. She is the most delightful and colourful person you could ever meet! She has a smile and personality that lights up a room! Another amazing person is Garrett who sold me my new Kia Sportage. It wasn't an easy sale but he was so accommodating and understanding and so patient! Awesome manners and personality. Great salesman. I have been happy with my vehicles and the service here since I got my SUV last year. Due to an accident with my first one, I like the service and the SUV that I came back for the second one!! Great job Haley & Garrett!

Ayanda Silk

Where to begin...my hubby and I met with Adam to look at some cars. We were stuck between a Kia and a Chevy SUV. From the moment we got there, Adam was professional, knowledgeable and friendly. I didn’t feel any pressure whatsoever whilst there. He answered all of our questions and made sure we were comfortable with the knowledge of the car we were looking into. I like to think of him and Steve as Batman and Robin. Steve from financing was of tremendous help. Is it weird to hope that he gets a raise soon? Steve was amazing. I mean a literal superhero. The way this Kia has their team working together is fantastic. Back to Steve though, he went to bat for us and we were able to get our dream car. Its only been a few weeks since our initial visit and a couple of days since getting our Kia Sorento. It’s been the best experience. I highly recommend them if you’re in the market :)

MEVADA KADAM

It was great experience. The explanation, service, deal and promise for future support is reliable.

Tracey to

Very informative about the vehicle I was purchasing. Ifte Ahmed took really good care of me and any concerns I had. Got a great deal and smooth transaction. Great dealership. Great service!!

Raeef Sadiq

Thank you Shane and others in Service department for the quick response

Jamie Wharrie

Very friendly and very helpful. Mohammad didn't pressure me to buy any other vehicle or additional equipment that was not needed. Steve was also very good and was friendly with his assistance with the financial support.

Katy Lever

Very poor experience with the service department. Took my kia to get an oil change and check the trans fluid as my kms were at that point. They took my car in, checked it and came back with a list of 5 things I needed done, amounting to over $1700. On that list was spark plug replacement. Service advisor told me the technician said they were stating to “bend.” I asked what that meant and the service advisor advised they would fail soon. I didn’t agree to most of the services they suggested as it didn’t feel warranted. I Later called the dealership I bought my kia at, as it was different one and my car was under warranty still. The technician there said spark plugs don’t “bend” and advised that’s not a term he nor anyone else there was familiar with. Long story short. I approached the service manager to complain and he advised me the service advisor and tech deny saying that. They didn’t resolve the issue and simple continued to say no one remembers saying that to me or explaining it in that way. This is clearly a case of a technician trying to take advantage of an unassuming consumer. I won’t take my car here again for that reason and I would caution anyone servicing their car here as well.

Travis Flint

Traded in my 2018 Forte for a 2020 Kia Forte EX+. They were able to find the car I wanted at another location and brought it in for me. Jordan and Michelle did a good job hooking me up. This is my third Kia. Very happy with them!

Travis Schreiber

Ifte and Nicole were great and really helped us to get the vehicle and financing that we were looking for!

Gayle Kerr

I recently purchased a “new to me” Hyundai Elantra at the Kia dealership on Upper James. Adam was very helpful as was Nicole. I am thrilled with my new car. I heartily recommend this dealership!!

Mary Joy

Martha and Mike I the service department are great. Martha greets me by name. They're always professional and helpful. I appreciate that they answer all my questions and help me understand the maintenance on my Kia.

Tom Dyment

I am never a fan of car dealerships, but this dealer seems to be well organized and managed.

Steven Cameron

No customer service at all in the service department . I tell as many people as possible about the terrible service I received on my Kia. Never going back to Upper James Hamilton

Joe Spallino

0 customer service. We bought a 2019 sportage and in the deal we had Kia tint the front windows . On the passenger side when the window rolls down it rips a small hole in the tint . The car was back and re tinted at least 3 times without the real problem being resolved Now they ignore us like it never happened and our new car still has a rip in the tint This is my third new Kia and I have experienced the first , second and third owners of Kia Hamilton By far these guys are the worst. Beware

Kathy Fader

Great service. Always pleasant staff.

Amy Thompson

Jordan was very friendly and helpful. I’m a first time Kia buyer and will for sure come back to Kia Hamilton. Shannon was also great in the financing dept explaining every step. This duo are a awesome sales team. Thanks guys. I left a very happy lady.

John A

kIA dealership saved me a fortune. I had engine issues and got 2 assessments. One from an independent garage and one from.Speedy. They both said new engine was needed. After calling KIA Zthey said it may have recall on.it and to get it assessed by them before replacing engine at 4000. They found out I did not.need new engine. It was spark plugs. Car has never driven better. From now on KIA is my first go to for repairs

Laura S

I'm very impressed with the friendliness and quickness of the staff members at Kia of Hamilton. Liam helped me find the perfect vehicle for my son and I to enjoy riding in style and comfort. Nicole was so quick and reliable to get me into my vehicle within only a few days. Thanks to Mark for listening to all of my tedious requests and Scott for pricing out all of my options to get me the best deal. I was super excited to drive away with my new car today. Thank you everyone for helping me with the utmost professionalism.

Curtis Vanderwoerd

Just got home from picking up my new 2020 Kia Forte. Gotta say the service here is impeccable. From my sales person Mariana to the finance guy Steve and to the other sales staff that great you with smiles, I truly felt like I was a top customer. Thank you very much and you guys just gained a new customer for life.

George MacPherson

Had a good experience buying a new car here this week. Both Mariana and Nicole were very friendly, helpful and informative. Test drove cars on a Monday and then had traded in my old car and picked up our new vehicle by Wednesday. Nice, quick process.

Dan Hyatt

I have a 2017 Kia Sorento and l love the car. Actually it’s my second Sorento. I had to take it in because my AC unit wasn’t blowing cold. The service department was very fast and friendly and took my car in right away for a diagnosis. Of course it wasn’t anything covered on my extended warranty. They completely checked the system, scanned for leaks and recharged. It now blows cold once again. The service advisor Martha was extremely friendly, and tried hard to get something covered under warranty without success. The only reason l didn’t give five stars is that I told them I would wait for my car while they recharge, and it took them five and a half hours to do it. This seems very long especially since there was no repair involved.

Andi B

We recently went to Kia Hamilton in preparation to buy a new Carnival EX+. We had been to another Kia first but weren’t happy with the fact that the finance guy was helping us with minimal knowledge instead of a sales rep so we chose to go to Hamilton instead. I made an appt ahead of time to test drive the EX+ and the sales rep advised it would be the car he is currently driving. To our disappointment we arrived to a dirty car to test drive. We were shocked it wasn’t cleaned or even sanitized with the current pandemic especially when the appt was made days ahead. There was a used medical mask hanging on the gear shift which you basically had to touch to put the car in drive/reverse and park. There were used dirty tissue’s in the door where you had to touch to shut the door and just a mess all around. We absolutely loved the car but we’re so turned off. Once back at the dealership we asked for the numbers as well as a estimated trade in value for our car. We literally had to fight to get a quote which we found so odd as we had looked at several different manufactures and all of them were more than happy to quote our trade in. Over all it was a very disappointing experience and even though that was our top choice for a minivan we actually left and bought another brand that day. Sorry Hamilton Kia you did not deliver on service and lost our sale.

Katy Kovarik

A HUGE thank you to Nicole, Adam, and Mark at Kia of Hamilton. The service was top notch. They got me exactly the car I wanted, and I felt at ease throughout the whole process. Communication was great, and I truly feel like a valued customer. I can’t thank you enough for all your efforts, and setting me up with such a beautiful Kia Seltos!

Ms. Smith

Shout out to Liam and the team at Kia of Hamilton! My son loves his new car, I appreciate the fact that you sold us a new car and not a new to me car with 3000km at full price. So if you’re looking to buy a new vehicle, check this place out first before going anywhere else. I guarantee you’ll find a brand new vehicle that will fit your budget. Thanks again Liam ????

Thersea Df

Kia of Hamilton was amazing! I went to different Kia’s to purchase a new car and no one did what they did for me. I would never go to any other Kia besides this one. It first started with my sales guy named Jordon he was amazing and worked quickly to get me me the best deal. Jordon was very patient with me and made sure he went over eveything I was getting in the different trim lines for the car. Jordon pulled out all the different trim lines and sat down with me and explained each extra feature I was getting and went over the different prices with me to make me comfortable with the price. The best part was he even texted me after hours giving me more information to help me make my decision. After finally making my decision he connected me with Nicole. Let me tell you about Nicole she was amazing!!!I don’t have the best credit and she was able to not only get me a low interest rate but she also got me approved within a couple of hours and even worked after hours on my deal. I couldn’t believe the amount of customer service I received from the both of them. I am extremely happy with my decision and can’t wait to pick up my new car. Thank you again guys you did a fantastic job!!!

Jasen Hewitt

Most amazing experience of my life while buying a vehicle. I was so impressed with Jordan that I started calling him Jerry Maguire. He made me feel like I was his one and only client and made sure I received everything I wanted. I feel like Jordan was honest, transparent and gave me the best possible deal. Nicole in finance was also incredible to work with, making the entire process clear and hassle free. My experience was much more then a business transaction. We are now like family. If you're looking for a new vehicle, this is the place you want to go!

Jim Stewart

Very professional. Highly recommend. A++

Deborah Reinhart

The salesperson and finance manager were fantastic when I bought my Kia Sorento! They were welcoming and made me laugh so much! When I picked up my vehicle the next day, they were amazing to my son and my boyfriend. Overall, a very pleasant and inclusive experience!

Kristina

Clean, service is good. Masks not worn properly by all works but were on. No sanitizer in the waiting room

Carol Gerrior

New to Hamilton and first visit to this Kia dealership. Excellent service, lovely waiting room. Martha was super, thanks so much.

Janice Maracle

The best experience ever! Adam answered all of my questions, looked out for me to make sure I got the car I wanted (my first choice!) and better financing than I could have ever hoped for. Also- thanks to Nicole. The whole process was easy, seamless. Fit into my schedule and circumstances. 10 out of 10 for sure.

hagop kosnakian

Advisor was friendly and understanding. Only issue was the hour wait for an oil change. Other then that the customer service was great.

Darren Nichol

This is our second purchase of a Kia vehicle from Kia of Hamilton in 3 years. As we entered the dealership, we were so glad to see two familiar faces from our first purchase, our Salesman, Ifte and the Financial Services Manager, Nicole. I call them, “The Dream Team”. These two people absolutely make you feel like you are good friends or family, exactly how it was the first time we met them. For us, the personal connection with Ifte and Nicole is very important and buying the vehicle is second. We love our 2021 Kia Sportage, thanks again Ifte and Nicole!

Elizabeth Murphy

I was in a car accident early April and was dreading buying a new car, the whole process seemed like a pain. When I got to Kia of Hamilton, I was welcomed by Ryan. Ryan was extremely kind and understanding, assuring me that we would be able to find something that fit the budget and look that I wanted. Within an hour I had fallen in love with the Kia Telluride, and that’s where I met Nicole. Nicole was extremely helpful and reassuring that this process would be painless (she was right, it was). Never have I ever met a better team of people, Ryan and Nicole were always there to answer my questions no matter how big or small they may have seemed. I’m extremely satisfied with the service I had received and overall how welcoming Kia of Hamilton was.

Joe R

Having little knowledge regarding vehicles, I was very happy to have the fantastic service of Scott to help me. He was super helpful, and very well informed. I wouldn't hesitate to seek out his help again or recommend him to friends in the future.

Erica Ashley

I purchased a 2020 Kia Rio from Mariana at Kia of Hamilton. Mariana was a pleasure to deal with. She was friendly and professional during the entire experience. She listened to what I wanted in a car and delivered at a price I was happy with. Nicole in financing was also very helpful. Overall I am very happy with my purchase and my experience with the staff at this dealership.

Travis Culham

Purchased a 2021 Forte with Chris. I live fairly far away but Chris kept in touch through calls and texts making my experience easy. For three weeks after Chris would text or call to check in, see if I had any questions, make sure everything was good etc. Absolute rock star!

Ruth Sisco

I have been with Kia of Hamilton since the year 2000. I have stayed with Kia because of their great customer service, great quality in cars and my experience is always exceptional. This time I went in to see what my options were and I was blown away with Jordan and Nicole. They worked together to not just get me the best Kia Forte with all the new innovative options a car can have. They made me feel like I was the greatest customer and went above and beyond to get me the greatest financing that fit my budget and I never thought I would ever drive a brand new car, a car that still had the plastic wrap on it. I love the car the customer service and the Kia team. I will continue to be a loyal customer of Kia of Hamilton and I think even my daughter will go with Kia when she's ready for her first car. Thank you all very much you have no idea how your experience made my day and added a little bit more joy to my life.

Shena Coupal

This is a great place to get a vehicle. This was my first time buying new ( always had used cars) so wasn't too sure what to expect. My sales guy was amazing easy to talk to and got me the car I wanted for the price I wanted. Couldn't have asked for a better experience.

Martina D

Horrible sales experience. My husband and I walked in to test drive a Kia Telluride about 3 weeks ago. We were greeted by Steve. He advised that he could help us, no appointment necessary. We test drove a demo they had on the lot and immediately fell in love. We requested to trade in our wrangler.. and order an SX black out edition. Steve, great. Sales manager .. he was something else. We waited over an hour and a half to get an appraisal for the Jeep. Steve kept assuring us it wouldn’t take long. They came back with a terrible number that didn’t work for us. The sales manager was busy having a grand old time joking around with his employees rather than working. They were lounging in his office. We could hear them all laughing. After sitting there for over an hour and a half, he walked over and told us he would have given us the number we needed however he was playing it safe? Also that he’s filling in for someone. Whatever that means. Thanks for being so transparent. When we were told the Telluride had to be ordered and we were fine with that.. they didn’t take us seriously. We were treated as if we were second class citizens. In any event, Steve texted us the next day with the same low blow number for our trade in. That evening we went to Kia Georgetown.. ordered our 2021 Kia Telluride SX Blackout. We waited the 2 weeks .. it didn’t kill us. We also got the trade in number that we needed.. we received the same trade in value from Infiniti Oakville & Acura Oakville. We showed Kia Hamilton the appraisals and they still managed to blow us off! My brother who also went to Kia Hamilton the week after inquiring about a Kia Stinger.. was ignored and treated like he couldn’t afford it. He purchased his 2020 Stinger from Kia Motorway Mississauga. I think you guys need to tighten up your sales floor. A bit more professionalism would be beneficial. Makes sense why your service and sales seem to match in performance and satisfaction. Will never go back!

N Kab

I don't usually leave reviews but if you are buying a Kia here, ask to speak with Jordan Conti, great guy, has a deep knowledge of the vehicle won't oversell you to death. Great staff over there. Nicole in Finance is very understanding. Excellent service overall, very impressed!

Susan Peniuk

Fraser helped me find the perfect car! He was so patient with me answering all my questions. Nicole was wonderful explaining all of the protection I could get and that as important to me. I would recommend Kia of Hamilton to anyone interested in purchasing a car. Thanks so much to both of you! I love my Kia Rondo. — Sue

Nancy O’Brien

My experience purchasing my 2021 KIA Seltos was very easy. Great service from sales person Mariana and Finance Advisor Steve. Both were very helpful. Also thank you to Shane who helped me setup my google Carplay

moonsun jung cummings

Kia of Hamilton has the best service team. I tend not to trust dealers (service) due to nature of my job. But I do trust them. They are honest and would never push you to get unnecessary work done on your car. Martha and Brad are very kind and super professional. I wouldn't doubt all their service team members are professional, honest and hard working people. I drive 4 hours everyday and I feel safe with my car. Thanks to service team!!

Brent Godfrey

I went in with a leaking windshield on a brand new Kia Rio (less than 6 months old). Without looking at the car, the service person told me it was SPIDERS and that it wouldn't be covered under warranty. I couldn't believe that, so I called the Kia dealership in Burlington. They got me in quickly and fixed the windshield no problem—all covered under warranty. When I told them what Kia of Hamilton told me about spiders causing it, they said "that's bulls**t". Not impressed at all by Kia of Hamilton's dismissive attitude and reluctance to service my car under warranty. Will definitely be going to the Burlington Kia from now on.

Regan Russell

Bought my first car through Rohan a couple weeks ago. He was personable, attentive, answered all of our questions, and went above and beyond to make sure we were familiarized with all the car's features. He definitely made buying a car an enjoyable experience! The rest of the team was also very friendly. We would absolutely recommend Kia of Hamilton to anyone looking for a car!

Muath Zmeili

Excellent service, nice experience with Jordan and Nicole, I liked the way how they do whatever they can to simplify everyting especially with the current situation, they were very practical and professional at the same time, thank you very much.

Matt Lee

First of all anyone looking for a KIA needs to go here! I had the pleasure of having Jordan and Mariana help me find my perfect car. Can can honestly say Jordan went above and beyond to help me. He was extremely friendly so easy to get along with like I knew him for years. He didn't hesitate to listen to my needs and did everything he could to get me the best deal! I would with out a doubt go back to him for my next vehicles. Mariana was was so very friendly and helped with the finale steps. She made it very easy and her smile never left her face. I full heartedly recommend Kia of Hamilton to any, and everyone. I wish I could say more about the two of them but it's turning into a novel. Thank you so so so much?

Jennifer Potter

Very happy with my new car! The whole process was done from start to finish in 2 days. Thanks Kia of Hamilton

Munika Jalali

The recent car I bought was sold to me by Rashed a very helpful and enthusiastic sales man. Was able to pick up my car within 3 days at a great price as well. Experience was incredible and would recommend a 10/10.

Jocelyn Hayward

Bought a 2021 Kia Soul EX from Jordan and the experience was fantastic! Quick, easy, good laughs and informative. Nicole helping with the financing and warranties was amazing! I will be back for all service appointments!

Brittany Jones

My niece Jenna purchased her first new car less than a week ago I would have marked a zero for experience but guess this is not an option.Jenna wanted this car it really wasn’t sold to her Adam salesman just got lucky. The first evening she had to wait over two hours to get deal put together she was told this was because it was month end. She returned the next day to sign papers and had to wait another two hours. She was given the car which because they transferred from another dealership had over 300 km? No explanation maybe it was a demo? Just a sales point when selling to a 27-year-old girl not a good idea to mention target buyers are women 65 years of age, it was almost a dealbreaker. Fast forward two days a stone hits her windshield she was advised to wait to hear from their window guy unfortunately window guy has been going through some personal problems and could not meet her for a few days. I often wonder if the chip was treated right away would windshield have cracked? I’m no expert but this special BMW coding could this of been possible? Friday, March 5 she had an 18 inch crack on her brand new car as she had not heard back from window guy she went back to dealership there was nothing they could do to help compensate or offer Jenna who paid 30,000 for a car a few days ago. There was also no mention of this magical BMW coding Adam had told her about. The first visit service team basically said nothing they could do but replace the $1800 windshield at Jenna’s expense. Even though the car Adam told us her car was bumper to bumper warranty for 100,000 km and Jenna was in possession of the car for three days. Adam had her wait in the car while he will discuss this with their manager for an hour. We went to the show room and Adam and manager were sitting in office chatting, I asked iif he had spoke to the manager and other gentleman identified himself as a manager he basically told us what service talk department told us he couldn’t help us. I wonder if they were ever going to tell us this or just let us sit in the car for another hour. I found the manager rude he didn’t even stand up to speak with us or discuss any resolution and was not sympathetic, I found this very disrespectful as a woman and wonder if we had had a man present if outcome would’ve been different, he just didn’t care the sale was made and they had their cash. They couldn’t do anything but perhaps as a good businessman he could’ve taken off mechanics fee to fix the windshield or tossed a few oil changes or perhaps an air freshener for her new $30,000 car but he could not do a thing. My sister and I love this car he could’ve had two sales within the year I will never step in this dealership again and Jenna will transfer everyone to the Mississauga location and continue service there. Just to mention there was a female manager who did show some empathy to our situation as we were leaving. Bottom line do not go to Hamilton upper James

Sheena Bonin

Had the best experience here, Jordan worked hard to get me my dream car. I will for sure be a return customer and referring everyone to go check them out! Thanks again, so in love with my soul!

Pam O'Halloran

I went in for a recall and hands free issue. At the end of the day the recall was done, the hands free issue is unresolved and I suddenly had a new problem. When contacted I was told “ not our problem”. Now I’m paying an independent garage to fix the issues. Not going back.

Rob Kislinsky

Just traded in my 2019 Sorento for a 2021 Telluride. Mariana and Nicole made the process easy. This is my second vehicle from Hamilton Kia and I recommend them for a hassle-free buying experience.

Jackee DeSimone

Thank you KIA of Hamilton!! Your team made buying a new car so easy. Me and my husband just purchased a brand new 2021 Sportage and we love it. We worked with Adam, he was friendly, knowledgeable and I appreciated his attention to detail. He ensured that we went home with a vehicle that was able to suit our needs 100% and not once did we feel pressured. Finance Steve walked us through everything else with ease.... really, the entire team at KIA made this process so smooth. I would recommend that you check out KIA if you're looking for a new vehicle. I am so glad that we bought our car from them!! Thank you Adam, Matthew, Steve and KIA for the best experience ever.

beverly bressette

I took my car in for a recall and the tech or service rep found another recall that had not been done and they did it also. I was in and out in less than 1 hour. Staff were very virtuous and friendly. I would definitely go back to them for service

Danielle Wilmot

I had a great experience with the Kia Hamilton dealership. Matt F was great. He was helpful, polite, and professional. He was very patient and never pushy. I went to several other dealerships and Kia provided the best service. I would recommend Matt and Kia to anyone looking to buy a new car.

Anna Mroz

Update: I received a phone call from the sales manager there, Scott, to apologize for the experience and find out a little more about the incident. He apologized and was very professional with me and wanted to make sure that this doesn’t happen again, and that I wouldn’t be deterred to come back to the dealership. He was very understanding and thoughtful, which shows that they care about their customers and their business. Because of this, I am changing my review from 1 star to 4 stars, because no other business has dealt with a negative feed back as gracefully and responsibly as they did. ORIGINAL REVIEW: Went in to view the Sedona just before Christmas. I was there with my 2 month old baby. I was inquiring about the pricing, the options available, and warranties. The sales rep made me feel a bit uncomfortable as he asked if I need my husband to look over the financing, which I indicated that I didn’t. After more conversation he suggested about a test drive which I declined since I was just looking, he asked if I wanted to come back for a test drive with my husband the next day, I indicated that it would be my vehicle and my husband does not need to test drive it or be there for the purchase. I proceeded to tell him that my current vehicle was purchased without my husband even seeing it or driving it, which I think he was a bit surprised by. As a woman I felt a bit put off by the interaction. It made me feel that I needed: 1. My husbands financial permission to buy a vehicle. 2. My husbands approval of the test drive. Regardless of my relationship dynamic with my husband, who by the way, was put off by my experience and was angry about it, I do think that vehicle sales have always been geared to selling and marketing to men, when the reality is that women have majority of the purchasing power in the household. Needless to say I didn’t come back with my husband back to the dealership.

Paula Scott

THis is a horrible dealership. I bought a used car 17 days ago and when i test drove it the radio was not working and i wanted it fixed before i bought it. I picked it up and they assured me that it was fixed. It was NOT and when i took it in 2 days later i was told that i would not be able to get a radio that worked. Since then i have called the dealership 6 times and tried emailing them and there is no return call. Kia of Canada also called them and got no where and Kia of Canada said that the dealer is independent. This is a HORRIBLE DEALERSHiP!!!!! Do not use them.

Don Cook

My Wife's car went in for repair on a Thursday and was determined that the cost to repair would be a lot more than what the car was worth, that is when we were introduced to Ifte and Nicole. They stayed passed the regular business hours and were very helpful in directing us in our new car journey. We picked up or 2020 Kia Soul on the Saturday and could not have been happier with our experience. Thanks for knowledge on the vehicles and the high level of professionalism used during the buying of a new Kia.

Aaron Tennant

Great service. They were very helpfull, kind and always there if i needed anything.

Marcio Freire

I had a great experience with great customer service very happy with all of the help I received there

Dianne Love

The staff at KIA of Hamilton was very helpful and courteous. They followed All COVID 19 rules and regulations. I am very happy with my purchase and look forward to dealing with them in the future.

Tamara Paris

The gentleman that run the service department are great... always make sure that my suv is ok

Barrett Giles

Kia was not on my initial list of dealers to visit for a subcompact. I had been taken with the Ford Fiesta but was unimpressed with the prices offered by local dealers. I went to Kia of Hamilton on a Tuesday after looking at the Rio online and thinking it would be fun just to take a peek at this particular car. Upon arriving at the dealership, I ran into Shane who asked if he could help me. I mentioned the Rio and he showed me a number of models they had on the lot. After sitting in some and taking one for a test drive, we went inside to discuss pricing. Upon leaving, I considered what I had been presented. After extensive research into the Rio and its competitors, as well as rounds and rounds of number-crunching, most (if not all signs) pointed toward Kia and the Rio. I received a follow-up call from Shane on Thursday and mentioned that I would like to come in again to take a second look at the Rio. After visiting for a second time and taking another test drive, I realized the Rio was the car I was looking for. We negotiated a price (which went rather smoothly) and proceeded to signing paperwork. I was driving my Rio home Friday evening. Considering this was my first time buying a car, I can say I am very happy with how the process went. Shane and the rest of the Kia team I worked with were kind, courteous, and professional. I would recommend this dealership and its team to anyone looking for a hassle-free car-shopping experience.

Laurie Iarossi

Just purchased a new vehicle, Jordan was such an amazing sales person. He helped with every little detail. He made my purchase a smooth one. Highly recommend going and seeing Jordan if you are looking to purchase a used or new vehicle.

Randy B

Mariana and Steve were very pleasant and easy to deal with. Mariana gave us a quick overview of the car we were looking at then sent us on our road test. Steve looked after all the financing and did a great job. This is the 2nd KIA we have bought there and were treated extremely well. I highly recommend Hamilton KIA to anyone looking to buy new or used.

William Rommelaere

Thanks to Nicole and Jordan for the help with my situation has a wonderful experience. They went above and beyond to get my car

Katy Potter

I went in anticipating I would need my brakes replaced. I was told I had less brake pad left than I actually do (verified by a mechanic friend) and quoted ~$2500 for a drive belt that wasn’t cracked (verified) and 3-4 unnecessary flushes and cleanings. I understand the importance of maintaining your car, but don’t appreciate being told that I need to spend $2500 on unnecessary items when I went in for a specific concern. The service staff were very friendly though.

Kyle Van Bradt

What a pleasant experience at Kia Hamilton. The service was top notch. The explanation given in all the work done was great. The customer service was great to.

Jonathan Reeves

Buying a car from Kia of Hamilton was a good experience. The dealership is a welcoming environment (kid and pet friendly too!), the staff is friendly and helpful. We had mostly made our purchase decision ahead of time, but it was nevertheless great to work with Mariana to book the test drive and she and Nicole made the purchase and delivery experience pleasant and worry free. This was a MUCH better car buying experience than our previous one from a different Hamilton dealer. I would recommend working with Mariana and Nicole on a new car purchase and Kia of Hamilton to anyone in the region looking for a Kia.

Steve Gillgrass

Great service! Easy transaction!

Beth Perry

I recently leased a kia sorrento. This is my 3rd in a row & 4th kia total. I have always loved kia & my vehicles & have often recommended them based on how fair they have always been when negotiating. While i was happy with this experience in the end & all staff were as always friendly, negotiations were a big disappointment this time. I was clear that money was a big factor in my decision to trade in, they approached me to trade in. I love the new car i’m in BUT i was extremely disappointed to find out that i would still have my lease payment on dec 30th for my last vehicle even though i was picking up my new lease dec 29th when my new lease payment (as well as transfer costs) were due as well. It probably would not have stopped me from going ahead with the deal however the part that upset me was it was not pointed out to me clearly that one week after christmas i would have a double lease payment. I’m sure it was somewhere in the paperwork that i quickly signed, my fault, but based on my previous impression of kia, i would’ve expected a heads up given it was so soon after christmas. This has definitely tainted my view of dealings with kia & even if i do go back i will always be on alert ‘what are they not saying & being sneaky about’. Very happy with my car so far but definitely a letdown & loss of my trust in their transparency. Not sure who could’ve brought this to my attention but no one did until i asked about the 2nd payment being stopped & then i was told it was included in the trade in price. I’m sure no one ‘technically’ did anything wrong but also no one went out of their way either to make sure i was aware & thats what i thought kia was like, upfront.

Trevor Guyatt

Very knowledgeable, friendly and extremely helpful staff. Thank you Adam and Nicole.

Alfred Khoshabeh

this is my very first new KIA Forte, I have bought. I have to say, this dealer ship has very good and helpful staff. Steve and Michelle's are very kind and fast in their job. I would recommend it to other people.

Ann Houser

I bought a used vehicle from KIA. The sales person was friendly and answered all my questions easily. He helped me to understand all the paperwork involved and was readily available when I needed him. Although he showed me a new vehicle he did not pressure me into spending more money than I wanted to. He showed me several used vehicles and accepted my choice of vehicle without comment. I would not hesitate to buy from KIA of Hamilton again.

Murray Cole

My husband and I found our experience at Kia of Hamilton to be very positive. Liam, our sales person, Nicole, the finance manager and the new car manager were very friendly, knowledgeable and accommodating throughout the entire process. An excellent experience.

Kirsten Day

I had a great experience working with Jordan and Steve, who were both warm and genuine people and helped me get the best deal. Jordan encouraged me to take a long test drive to make sure the car was the right one for me - I never felt any sales pressure. The dealership thoroughly cleaned and sanitized the car for me before I picked it up, which I really appreciate.

Shazmeen Shoukat

The staff is absolutely wonderful, they are very kind, helpful and professional. My family and I were dealing with Mariana who is such an amazing person. She was so understanding and helpful as well as extremely professional. She listened to our needs and wants and was able to help us buy a car that satisfied all of our requirements. I will definitely be recommending Kia Hamilton to all of my friends and family. Great service.

Micheala Christou

My experience at Kia of Hamilton was one i will truly not forget. I was treated with such respect and kindness when i walked into those doors until the second i walked away with my new car. Jordan, the individual who sold me my car made everything so easy for me to understand and gather as buying a car is not simple. Nicole in finance helped me get the best warranty and the best things needed for my new car as well. The staff at this location are incredible and when the time comes i will defiantly be returning to purchase my next vehicle. There are truly not enough stars to rate my experience with Jordan and Nicole, it is a time i will never forget. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Olivia Martinescu

I couldn't be happier with the purchase of my new 2022 Kia Stinger. The Kia of Hamilton team was fantastic and exceeded all of my expectations. They were professional and knowledgeable. My salesperson Ifte, was very patient with me during the process and the manager Scott stopped by and made sure everything was going smoothly. He offered me a Kia hat before we even purchased and it made me feel super comfortable that they were taking such good care of me before I even made the purchase. Nicole was excellent in the finance office getting me approved and being very thorough on the protections. I would recommend this team to anyone looking to purchase a vehicle. I don't normally leave reviews, but I was so happy with the entire experience that I wanted to make sure people know. As a woman shopping for a more sporty vehicle, it isn't easy out there, as many other dealerships were condescending - treating me like I couldn't afford their vehicle, or that I knew nothing about it, but Kia of Hamilton treated me with respect and for that, they earned my business. Love the Stinger! Thank you, Kia of Hamilton :)

Carol Anne Ritchie

My husband Dean and I had a great experience at KIA of Hamilton. The staff there was wonderful. Ifte, our sales representative, was extremely personable and professional and was genuinely invested in helping us find the right vehicle that would make us happy and suit our needs. We would definitely shop at KIA of Hamilton again and would recommend this dealership to friends and family.

Rene Juneja

The staff at KIA of Hamilton are outstanding! I have to specifically mention two people in particular, Ifte and Nicole! Both were very professional and personable throughout our buying experience. They listened to what my wife and I needed and they delivered. We never felt pressured at any point. We love our new KIA Forte5 Limited!

Jared Wunder

Fast and very friendly!

PATEYE44

John Conti goes above and beyond to make sure you get a great deal on a new car. The transaction was very smooth and easy. I have worked with John in the past, and just maybe will work with him In the future as well. Love my new 2021 Kia Seltos. Looking forward to many years of driving this vehicle. I haven’t even begun to discover all the car has to offer.

Chris Power

Nothing but positive things to say about my experience with Kia of Hamilton. Adam in sales made the process of trading in our previous vehicle and getting into our new one very simple and straightforward! Nicole took all the would be anxiety out of the financial side of things. Mark makes everyone feel like family. His passion for the industry and his customers is contagious, as demonstrated by his staff. Thanks for outfitting our family with some new wheels!

Ryan C

I walked into the dealership and was greeted by sales person right away. She made me feel right at home and comfortable. Was extremely helpful and went to the extra mile to be sure i was happy and left that way. Would definitely recommend anyone of my friends or family to go see Nicole and the rest of the Kia crew. Just simply had an amazing experience and couldn't be more grateful. Thank You Very Much Nicole and Everyone else!!

paul wells

Horrible sevice

Rob Matt

Like to say had a great experience with Nicole she makes you feel comfortable with your choices and with Steve my dealer they both really took alot of time with me and my family we are grateful , this is my second time dealing with Nicole and Kia she helped me back in 2017 as well and thank you Adam for getting involved and doing the paperwork cheers to all three

Sukhpreet Singh Sidhu

Had an excellent experience shopping my first car. Their salesman Ifte is amazing, actually listens to his customers and helps. Of all the dealerships I visited, the staff here was by far the most friendly. Would personally recommend them to anyone looking for a Kia.

Keyshawn Smith

I just wanna give thanks to Liam helping me get my first brand car, great salesmanship. highly recommend. -K Smith

Maggie Tremblay

Our experience at Kia of Hamilton was a very positive one! Our product advisor Adam Muntz was extremely helpful and knowledgeable, and he made us feel very comfortable throughout the whole process of purchasing our vehicle. The other staff members that we dealt with were equally professional and very sincere. We would highly recommend this particular dealership to anyone looking to buy their next vehicle (that will indeed surprise you in the most pleasant ways), and especially for the outstanding customer service! Thank you Adam and everyone at Kia of Hamilton!

Jessica Gerlofsma

Great service! Dealt with Jordan and Mariana and they made sure I drove away with the perfect car! Everything was taken care of quickly and was driving it within 4 days. Highly recommend Kia Hamilton if you're looking for a new ride.

Fiona Rommelaere

Thanks for the amazing work from Nicole and Jordan. You went above and beyond to help us out after a mishap, even with covid restrictions

Tracy Hussey

Great staff. Gave us the info we wanted without pushing anything. Efficient and helpful. Will go back for our next car....also, love the Kia Niro!

Cristiane Stela

That was my first time at Kia Hamilton. Martha is a very kind and attentive person. She explained what was needed to be done in the car, and made me feel comfortable and trust the services. Good experience!

Melissa Peckovic

Visited the dealership to see Jordan for all my options in getting a vehicle. I had a budget for payments and he showed me the difference in a new vehicle versus a used vehicle. He was very helpful. Purchased a new 2020 sportage from Jordan with the help of Nicole. I was able to stay in my budget for payments including extras like warranty options. These two helped me into a new vehicle and were great at explaining all my options before signing off. Would recommend them. Very helpful and very nice.

Angie Tellier

Jordan and Nicole Carobelli! What can I say...... besides I love you! Not as much as I love my new Kia Soul aka Stugots (nickname) but I definitely had the best, most fun and most memorable experience with these two professionals ???? I would give the two of you 20 stars if I could, but they only allow 5. Booo! Jordan if they allow me to post a picture with my car after this is posted.... I will post one with my bells and heels just for you! Until my next Kia purchase, keep up the great service, I love you both! ????

Trevor Collier

Amazing dealership! The staff is courteous and friendly. If your looking to buy ask for Haley or Jordan. They have been amazing! They have worked very hard to find us a great deal that fits our budget. Looking forward to a new 2018 Forte EX!

ra clar

very friendly and great to deal with- jordan and steve were up front and great to do business with and I felt very comfortable with doing so-thanks kia ray

Matthew Gravelle

Very nice people and provided me with great service.

John MacNeil

Jordan and Nicole were fantastic. Very knowledgeable and professional. Entire process was quick and painless upgrading my Forte.

Catherine Yates

Liam was a great salesman and took the time to explain the different options on the car and the sale went pretty smoothly.

Gary McCabe

Got my turbo fixed recently good job. One thing that did bother me was not a mention of fixing my sun roof that was supposed to be fixed 2 years ago at my cost of $500. You had my car for over a week and not fixed, so I come back to see if it could be taken care of. Oh sorry sir we don't have any loner cars, for 2 years come on. I asked are you hoping I forget about it and not bother about it. Well I haven't forgotten, just fed up getting messed around. This be my last Kia. You want our money but not willing to back up your work. To spend this kind of money on a car and get poor service like this, very disappointed.

Jim Ingram

Very happy with my sales experience.

Cressella Reeves

I am very happy with my Kia Rio! I was in contact with Jordan Conti who helped me so much after I was apprehensive about financing a vehicle for the first time. I gave a budget of approximately how much I was looking to spend a month and he did his absolute best to accommodate. There was no pressure or anyone forcing me to make the car purchase. My car is great! I recommend coming here for purchasing your new vehicle.

Jenn Benn

My experience with Kia is good. The maintenance staff is very friendly and efficient. Very welcoming and courteous. Thank you

Amy Parent

Was sold a car by Jordan at Kia of Hamilton! I’ve got to say he’s got by far the most wonderful customer service and a great personality! By far the best I’ve ever met! He talked me through the entire process of purchasing my first car. Gave me the best deal and best rates! Made sure everything was run by me first and of course did whatever he could to make sure I received the best deal for my buck!! I can not recommend everyone going to get a car from Jordan at Kia of Hamilton anymore!!!! He’s absolutely amazing and so great at what he does! I would absolutely send family and friends there to deal with him as he’s the best of the best!!

Sadio Sagna

Hello, I purchased a new vehicule at KIA Hamilton (1885 Upper James, St Hamilton). Great personal! Mariana, the sales Rep. I dealt with, very welcoming and flexible, did a wonderful job. She worked hard to make me fit into my budget.

Melissa Anderson

Jordan Conti was amazing to deal with! He made the process easy and answered all our questions THANK YOU JORDAN! . Can't wait to get our new vehicle.

Nancy Tweedie

Excellent service. Love Martha!!!

Jeff Storey

I just purchased a new Kia Stinger GT Limited from Kia of Hamilton and the process was seamless. Garrett was my sales rep and he did a fantastic job. He never used any pressure tactics and I felt that he was honest from the beginning. I highly recommend this dealership and do yourself a favour and ask for Garrett. The Stinger is a sweet ride too.

Rich Wood

Kia of hamilton was very good helping me meet my needs in finding my kia sportage. Staff was extremely nice and were quick to help me with anything I needed. Definitely recommened anyone looking for a used/new vehicle go to kia of hamilton and purchase you're vehicle.

Ron Wi

My daughter Bought a forte in March, had to wait for dealer to install auto start, which was paid extra for.. Delayed.. Then covid shut down, came and went, And still waiting.. 4 months and waiting… Contacted dealership, but the convo just fizzled out.. Eager to talk with you when trying to make the sale, but when something isn’t right… ** crickets **…. Not good.. Poor customer service…

Judy St James

Good experience buying a new vehicle. Tom was great to deal with. Did not feel pressured and was given a great price. Very happy with my new Sportage

Danni Smith

I purchased my first ever brand new car at Hamilton Kia and had an overall awesome experience! I had the pleasure of working with Liam and Nicole who helped make the buying process of my Kia Forte so much easier with nothing but smiles along the way! Highly recommend Hamilton Kia as they go above and beyond to get you what you want!

Nicole Weeks

As a first time new car buyer I had a great experience at Kia of Hamilton. I had the pleasure of working with Adam and Nicole to get me set up with my new Kia Forte! Great car for a great deal! I am still feeling very confident about my purchase and the deal we were able to work out.

George Lendvoy

My wife and I purchased our first Kia with Jordan. My mother inlaw recently was looking to purchase a vehicle and I recommended we look at Kia. Jordan was extremely helpful and went out of his way to ensure we were looked after. Jordan is extremely professional and is very sincere when assisting you with your possibe purchase I would recommend Jordan to anyone who is in the market for a new vehicle. Nicole was very helpful and pleasant to work with also when it came to processing the purchase and informative on our options. I will defiinitley be dealing with Kia of Hamilton again as their service and vehicles are top notch..

douglas harris

The people at Kia of Hamilton were great to deal with. Made you feel comfortable and at ease. They were extremely knowledgeable of the product Shout out to Nicole and Ryan. These are the best people We have dealt with out of all the Kia dealerships we visited over the past 10 years. Worth a trip to the mountain to see these two and buy a Kia.

SB Elkerton

I have driven a KIA SOUL for quite a few years and this is the second time I have used the KIA roadside assistance. They dropped my Vehicle off at KIA Hamilton. They were very prompt to determine the problem and letting me know the estimated cost. It was fixed. The next day! Wonderful service. Thank you!

NunoDiana Sousa

Myself and my wife had an incredible experience with Kia of Hamilton. Adam our sales person, was able to help us with the entire process from start to finish. The whole team there from the person greeting us at the door, to Nicole in finance were a pleasure to work with. Not once did I fell pressured into making a decision right away.

Susan Millen

I recently had my 2017 Sorrento in for maintenance at Kia Upper James.The customer service staff were friendly and knowledgeable. COVID 19 protocols were being followed. I dealt with Martha who was extremely helpful and explained the recommended service suggested by the mechanic.. Due to the length of time it would take, transportation was provided home and back.The work was completed in a timely fashion and the cost was fair. I’m completely satisfied with the workmanship, the customer care and the fair price. The staff have a passion for their work and a strong dedication to their customers.—S.M.

Cynthia Wilson

Been going there for a couple of vehicles now. Never had an issue with Sales people or financing. Just upgraded for my daughter and grandchildren. Growing families ???? (Kia Sedona ????). They will always try and do what is best for you to the best of their abilities. Jordan and Nicole are awesome!

Judith Martin

We. Bought a new. Car From Mariana and Nicole at Kia. They where Fantastic we had fun we laugh a lot and we did not feel pressured it meant a lot to spend time with them ,we had tee it was a worm feeling from them we would recommend them to every one I know they are looking for a car. Judith.martin and Harry Mayo

Samantha Jarvis

I had recently went into Kia of Hamilton to purchase a used car. The sales consultant who assisted me was Mike and he was amazing. Any questions I had he answered and he was not pushy whatsoever, which I feel is extremely important when making a big purchase. I delt with Nicole for the finance part and she was amazing as well. Extremely knowledgeable and friendly. I would definitely recommend this place. They do an amazing job of making sure their customers leave happy and satisfied. If your looking for a good car and great customer service, this is the place to go!!

Maxine Cowell-Miller

Amazing service! Friendly sales team! Great experience!

victor mejia

Excellent customer service,they did a great job.

Ammad Umar

I had to do a Service recall for my KIA and came to this location. The service was great and the service desk was friendly to deal with. Will be returning for future car service here

Becca Kavanaugh

Had an extremely pleasant experience with Scott. We haven't bought a decent reliable car in years. He was super friendly, answered all of our questions and put us right at ease with such a large purchase. When we plan to buy another vehicle, he will be the one we go to!

Leo F

I give this place a 5 Martha and Steve took real good care of my car and where very detailed I would recommend them if you own a kia the staff and workmanship was great ????

Justin Over

Thanks to Jordan C our experience at Kia Hamilton an amazing experience, stress free and easy. Was great to be able to get a bigger vehicle to expand my family. Would definitely recommend to friends and family

Emma Benko

Great experience, Mariana made the process very easy and stress free.

lisa moore

Best experience Jordan is the best. I was made to feel very comfortable with the whole experience. And he got me an amazing deal. Will definitely be back. Thanks to the whole team

Brad Well

Found the sales lady kind and patient .. Reasonable deal was met . Top shelf service would recommend

Denise C

Great staff and speedy service! The second you walk into Kia the staff knows you by name and welcomes you with open arms. I trust my car with them fully.

Tina Lemon

Our sales rep Itfe was excellent , when I explained my husband was deaf he slowed his speech and spoke clearly. There was no sale pressure which I greatly appreciated. Nicole was marvellous, spelled everything out for us clearly, it was like sitting across from a friend. Informed us what we had to do and when we arrived for pick up she had our insurance slips printed for us and once again went over things. It was a great experience and we are looking forward to our road trips in our Kia

Dale Williams

We made an appointment with Adam to test drive a used Sedona. We were planning on buying a new one but there were no new ones available at the time. We liked the used car and decided to buy it instead. Adam was happy to help us and to took the time to explain all the features of the car even though his commission was probably a lot less. Nicole was also very helpful in arranging financing and warranties. Everyone was very friendly and professional.

Alice O'Hara

I bought a 2022 Sportage from Adam Muntz. He was very thorough in explaining all aspects of the car and the purchasing process. Nicole Carobelli was also thorough in explaining financing and warranties. I am enjoying my new vehicle! Alice O

Teila Dawn

The service tech (Shane) was absolutely amazing. So helpful and a gem to deal with

Jessica Cummins

Had a great experience getting my new car with Jordan Conti! Was very nice and funny to joke around with! Everyone I went with and myself enjoyed working with him and it made the process easier and more enjoyable! Definitely work with Jordan when going to Kia Hamilton (he even got a bow on the car per my request lol)! As well, Nicole in finance was super nice and funny as well! My new car is beautiful and the customer service I received made the whole experience better!

jewellandizzy

I had a fabulous experience at Kia of Hamilton. Ifte and Steve were beyond accommodating and helpful to ensure I was able to pick my car before a long weekend. They were professional and took the time to explain everything I needed to know. I’ll definitely be back for my next vehicle.

Rebecca Robson

We bought a car! Well, leased one. They were so great working with us through email and phone due to covid restrictions. Made the transaction simple and easy! Thank you Nicole, Scott and Mariana!

Andy Bayliss

Further issues with Kia Hamilton's service department. Had a warranty issue today, car was stalling/misfiring, took it to another Kia dealership because it's still within warranty. Issue is spark plugs, my car has 42k km and shouldn't need new plugs for years. Plugs are completely burnt out, look like they're around 90k km mark. Tech working on the car obviously could't say that Hamilton Kia swapped the plugs from my new car with old ones but that's what it looks like. The plugs are possibly 6 years old he estimates. Hamilton Kia did the same thing with my old Rio around the same length of time I had the car, not sure if anyone else has had this issue. I'm never taking my car back there and would strongly discourage anyone from doing the same. I have the spark plugs which are clearly not the originals which came with my 2017 car and will post pictures shortly. I've also filed a complaint with the better business bureau.

Amanda Mcgowan

Just want to say a big thank you to Jordan for helping me find a car. And a huge thank you to Nicole for working with me and finding me a finance place to get me into a car. It was hard but she did it she is amazing! Thank you guys!!

Rick Wright

Highly recommend Kia of Hamilton. Great vehicle for a great price. And Ifte (Salesman) and Nicole (Finance manager) were outstanding. They treated us like family.

Dave Anderson

The sales and finance staff were absolutely amazing. They listened to my every need and tailored a vehicle to suit all my requirements. I’m super impressed with the level of professionalism at Kia of Hamilton. I will be coming back for my next car. Thanks guys!

Nander Portuondo Portuondo

I am so grateful I had find an amazing people like Nicole and Ifte they did evrything they could to help me get an amazing deal.They worked so hard from the first moment until the end with dedication and honesty providing an spectacular Customer Service. I am sure you will be happy if you let them handle your business as well.

Kristine Cooke

I have purchased 5 cars from this dealership and there is a reason why I continue to use them. Jordan and Nicole are fantastic to deal with. Very helpful and kind. I’ll see you for my next car!

Alexandra Power

This is our second shopping experience at Kia of Hamilton and it certainly won't be our last. Mark, Nicole and Adam made purchasing our recent car so easy and seamless. We love our new Telluride that Mark helped us to order. Nicole made the financial stuff happen in as little as a ten minute phone call and an email or two. Adam knows the vehicle's technology inside and out. Thanks to the entire team at Kia of Hamilton.

Kelly-Ann Whitelaw

We recently bought a 2020 Kia Sedona LX, and we are very happy with it ! It drives amazing .. glides along the road. We heard about this van from our daughter who bought the same van. Her after sales experiences are what brought us to Kia of Hamilton. From oil changes to maintenance on the vehicle she was always greeted by friendly professionals upon arrival for service. She had an awesome sales representative Named Jordan whom she referred me. My experience with Jordan in sales right down to Nicole in financing was great ! I would highly recommend kia of Hamilton :)

Luz Soler

The service is great!! I am very picky but they have the patience to deal with me. I got an amazing deal and I can't be happier.

Dave Whyte

Excellent service, nice friendly people. I felt very comfortable, not pressured. The sales person I dealt with ( Garrett Smith) was a pleasure. Friendly and knowledgeable in all aspects of the business. The same can be said for the financial person (Haley Regan) The whole process was quick and painless. I will recommend Kia of Hamilton to everyone!

harlequin2614

This Kia dealer was very helpful during the purchase process with Jordan and Aileen both being exceptional, highly recommend this location

Tyler Rankin

Extremely disappointed with my interactions with Kia of Hamilton. Purchased a used vehicle in April of 2019. Salesman did not deliver on extras offered - an extra set of tires - and halved the bonus incentive for purchasing with him after sale completion. Moved on from that disappointment. I was then involved in an accident three months later on July 1st. Requested my extended warranty to be removed through e-correspondence on their website, as I would no longer need it. I was given the run around about not being able to cancel my warranty several times, when I assured them I could read the terms which said I could cancel through issuing seller, and just needed them to do that. Finally reached out to my salesman to see if he could assist me getting it looked after. He not only assured me he'd get it handled, but offered that he had conferenced with the financial manager and that it "had been sent in for refund". He added that he would keep me posted. When no money had been returned or knocked off financing headed through the holiday season at the end of the year, and with no contact from the salesman, I reached out at the beginning of 2020 to find out what had happened to the refund and why it had never been returned. The manager at the time engaged me in a phone call where he misinterpreted and misemphasized what I was asking for. He basically told me I was out of luck, suggesting that further communication with them should be through OMVIC, and that they had "done all they could for me." I followed his advice and requested an intervention. This put me in contact with the general manager of the dealership after my OMVIC proceedings were ignored by the dealership for two months. He echoed the manager that they had done all they could for me. Still to this point, no one offering to cancel this warranty for me or rectify the situation. Turns out that OMVIC could not help me with my specific scenario, only if the dealership had not passed my monies paid for the warranty along to the warranty issuer, not for ignoring my cancelation request and not returning my money to me. I have spent a long time trying to just let it go and move past it, but it isn't okay that such a big business is okay leaving customers on the hook for thousands of dollars, and bullying them into legal action to correct what was clearly an associate's mistake. I understand my situation is unique, but I would like to avoid that potential for someone else if possible.

Ruby Mullins

My partner and I both purchased new vehicles. He had owned a Kia previously. The staff at Kia of Hamilton were very approachable, friendly and knowledgeable. They were like a big welcoming family. We were greeted warmly by every staff person we met, including reception (Melissa) and other sales associates. The Salesman (Ifte) and Finance Manager (Nicole) were both phenomenal. They were patient, and transparent about all details and costs associated with the vehicles. I would highly recommend this dealership for both their product and customer service.

Johann Caagbay

The employees are nice, friendly and great. Patently answered all the questions that I have and their service was fast and straightforward. I love it. Also, I love the car. Thanks to the person who put a full tank gas in my new car for free? I think it was free full tank gas.

Ania sawyer

I recently purchased a 2019 Kia Forte , Jordan was so helpful and helped me make an informed decision that literally changed my life. I absolutely love my new car . I highly recommend Jordan who made sure that everything was done quickly and flawlessly. Thank you so much :)

Diana Supple

Booked an appointment for a test drive between two vehicles and within a week drive out with my pick. Ifte was great in helping me.

Scott Branco

What an amazing experience I had with Kia Hamilton. The best customer service I have ever gotten. Everyone is so polite and ready to help you with whatever you need. I can’t thank everyone enough for all their help. I will be taking my vehicle here for the rest of its life and I will most certainly buy another Vehicle from Kia Hamilton. Thank you for the great service Kia Hamilton.

Felix Sarduy

Most professional attention, greate treatment,special mention for Mariana Pimenta who went the extra mile. I am very pleased.

Kathy G

My engine blew on my kia optima. It was under recall. Kia set me up with a rental (paid for by kia) and a new engine. Only took about a week to do. The service department Martha I believe is her name is amazing. The only thing I had to pay for was my 2 tows (blew on the side of the road, towed to the shop and then re-towed to kia)

Danelle Warren

We had a great experience buying our 2020 Kia Sedona. A big thank you to Jordan for helping us select the vehicle best suited for our growing family.

Terri Black

Melissa is a find. Her skill, and knowledge of the product is impressive. Not only did she ensure the final sale was seamless and organized, she spent considerable time with my husband and I explaining the amazing features of our vehicle before we left the dealership. In my opinion, she went beyond the call of duty and made us feel welcome and comfortable. I would not hesitate to recommend her to anyone looking to purchase a Kia.

Arun M.

I went into Kia looking to collect information on purchasing a car. As being someone who has never purchased a vehicle before I was nervous making my way into Kia. I was immediately greeted with a warm welcome by Rohan Samuel, who went out of his way to ensure everything I needed to know was clearly conveyed to me. I appreciate the patience he displayed with my numerous questions. The overall experience has definitely swayed me to looking further into purchasing a vehicle from Kia.

Nadia Rosati

The reception was extremely helpful and very friendly. My car was done quick and efficiently I would HIGHLY recommend Kia Hamilton!

Maria Deus Vieira

This is my 1st experience with Kia of Hamilton...Such an a AMAZING EXPERIENCE!!!...Thanks to Mariana Pimenta and Nicole Carobelli, they were very knowledgeable and very meticulous. They made my 1st Kia purchasing very pleasurable...Proud to become a KIA FAMILY MEMBER.

Gage smith

Purchased a 2021 sportage EX S got the colour i wanted. Got it in a timely manor. Overall good mentality towards me purchasing a new car, even though i looked like a bum with my long hair (covid hair) and my injury. 10/10 would purchase a car from here again. Happy People work here from my experiance. Thanks Adam and Nicole.

Doug Lockhart

On Saturday March 3, 2018 the motor on my 2014 Kia Optima seized. On Monday March 5 I had my vehicle towed to Kia of Hamilton to have it repaired at my own expense. On the afternoon of March 5th I received a call from the service department telling me that the repair would be covered, great news. I was told that they would probably have the car for a week to 10 days, I asked if a rental car was covered. They told me it was not, thought that was strange since the engine failure was covered due to a recall/extended warranty and was no fault of mine. I received a call on Tuesday March 13 to say the car was ready for pick up. On Wednesday March 14th I had the car checked and metal shavings were found on the variable valve timing solenoids(see pictures). On Thursday March 15th I called and spoke to the service department and told them I was bringing the car back due to finding metal shavings in the engine and that I wanted it fixed correctly and wanted a vehicle to drive. When I arrived at the service department I was told that all as they would do for me was do an oil change, not really sure what this would do to remove the metal fragments from the engine. I was upset that they would not back up their work and make this right, you would think the engine components would have been cleaned before the engine was reassembled. At this point I left the dealership and contacted Kia of Canada on Friday March 16, today is March 22 and I have spoken to Kia of Canada several times since and still have not gotten anywhere in having this resolved.

Harley Madeleine

Work was great but Martha made it even better. She totally helped me through all that had to be done and was really great customer service. Definately gonna go back ????

STEPHANIE CROSS-MATTHEWS

Super quick and efficient. Better than Brantford Kia.

Alex Keller

Hello Kia! Thank you for the brand new black Kia Stinger GT Limited. I am really enjoying it, big thanks for Adam and Michelle for all the help. I hope you will post the picture that you have from us with the Stinger Adam. Thank you so much!!

veronica partington

I was happy to be able to do business at a dealership closest to my home. I got good vibes from all the staff I worked with. Salesman Liam respected my wishes not to call me after my initial visit. Matt, the sales manager, is so down to earth and kind, and Nicole in the finance office was a pleasure to talk to and takes a “no pressure” approach. I love my Kia Seltos so far. My only suggestion would be to have more tutorial time upon pickup with staff who knows the vehicle inside out. The manual is overwhelming. Some of the key features should be explained before leaving the dealership, for one example, ISG. I didn’t realize this vehicle was equipped with idle stop and go. It must have been disabled when I took the vehicle for a test drive but was active on my drive home. Surprise! The infotainment system is definitely a learning curve for me as I haven’t had a new car since 2014! It’s interesting to find new features daily but it definitely takes time to read the manual and to google everything. Thank you Kia of Hamilton.

carol lee

Very impressed with a family atmosphere....very comfortable talking to Jordon...He was a down to earth salesman, not pushy. Also the finance lady Nicole was very patience with me but there were a few hiccups, but we got through them! Thank you guys for a awesome first timer buyer????????????

Megan Goupil

Mohammed was excellent and very professional dealer, I will recommend him to every friend I have.

Dirk Heine

IFTE & NICOLE were exceptional in regards to making my experience a pleasureable & memorable one to say the least. Both Team Members provided professionalism, expertise and an overall fun experience. We plan on enjoying our third KIA FORTE 5 GT LIMITED for many years to come.

Jason Byron

Just want to start by saying Kia Hamilton Upper James staff is amazing. But my service representative Jordan was outstanding he works Sunday Monday Tuesday to get me a deal. I recommend anyone that wants a car go to kia Hamilton Upper James ask for Jordan this guy is Stellar he needs a raise he went above and beyond just want to say thank you Jordan this guy is down to earth cool and super nice. So remember to ask for Jordan he can get you a deal for anyone that goes to Kia

Ashley Newman

Wonderful, patient and knowledgeable staff went above and beyond to help me with the purchase of my new vehicle. They made a bad situation much easier.

Jason Chief1

I would like to thank Jordan and Nicole for the best service ever, without these guys I wouldn't be able to drive in my brand new 2020. They have been helping me for the last fours years coming to Kia of Hamilton, you guys are awesome. I would definitely recommend anyone going to buy a Kia, ask for Jordan and Nicole. Thanks again, Jason.

William BLACK

Excellent service by Salesman,Ifte. Car delivered in fine shape. Would recommend to family and friends. Maximum stars

Jonathan Johnson

Good experience. Liam and Scott were pleasant to deal with and made it an overall smooth transaction

Jonathan

Had to take some stars away disappointed with the overpriced oil changed that left oily prints on my steering wheel and buttons. The reminder sticker had oil all over it. during a pandemic when hand washing and gloving up before entering a customer's car should be mandatory. Maybe have extra time between appointments to allow for this and take away the paid per job thing (if your place does this) so staff are less rushed and feel they have the time for proper hand washing during a pandemic. That being sad sales team when I first bought the car where exceptional with proper covid procedures and everything else they did. until they said if you give a perfect score in our survey you get a free oil change buying good reviews. Which I couldn't do because my car had a sensor not plugged in properly got a block away after driving off lot for first time to have to turn around because engine light was on. They fixed the problem works good now. Got promised a free oil change anyways after complaining about that. but never got the email confirmation I asked for on that. after my first oil change I wasn't told if it was in my file on top of the $100 koh service certificate i got for buying the car which it was supposed to be added to. Not verry happy with this place anymore.

Chelsee Blanchard

I recently purchased a new vehicle from Kia on upper james. Jordan, in sales, was absolutely amazing. Super down to earth, honest, hard working and trustworthy. After I decided on the right car for me, I dealt with Nicole in accounting. Again, she was amazing. She provided no pressure on any up sales, she was funny, yet so professional. Way to go guys. You are doing it right!!

Darryl Russell

I can’t thank Nicole and Jordan enough for their service Jordan is an amazing sales rep and I highly recommend you ask for him when you go in. Nicole was able to get the paperwork ready to go and I can’t tell you how pleased I am with my vehicle and the service. I am loving my new telluride

Andres Billiald

Fantastic experience leasing my brand new Kia Seltos EX, both Ryan and Steve were great to work with and they really made sure they got the best deal possible for me, I really appreciate that! Would highly recommend Kia Hamilton for anyone considering getting a new vehicle!

Frank Antes

Staff was wonderful and very nice and did a great job ????

Sandra Luvisa

Staff is friendly and very professional. Never feel like I'm being oversold on something. I have been taking my car here for a while now and have been happy with their service.

Cheryl-Ann Cheryl-Ann

From the first moment I walked into KIA OF HAMILTON, I felt warm and welcomed. I received patience with every question that I asked. From the Receptionist(phone-Debbie) to my salesperson (Mohamud), to my warm lady(Aileen) to Mr. Scott (Manager), who financially "fixed" me. Overall, a hell of an awesome experience. I'd send anyone to KoH. Thank all of you, heartfeltfully.

Amanda Steele

I purchased my Kia Forte over a year ago and I absolutely love it! I havent had any issues at all with it and it runs like a dream! Jordan went above and beyond as my salesman. He is funny, honest and caring! I will definitely be purchasing my next vehicle with him! The customer service at Kia Upper James is outstanding and very professional, I highly recommend! Thank you!

Brittany Farr

Just bought a brand new Kia Seltos from the awesome people at Kia of Hamilton! I was worried about going to the dealership during the pandemic but they were so professional and made me feel very comfortable! Jordan and Michelle made the buying process so easy for me, giving me all the information I needed without any added pressure! Both Jordan and Michelle were so quick to find the vehicle I was looking for and get me set up right away. Would definitely recommend Jordan and Michelle to anyone looking to buy a new vehicle!

Debbie Fuhr

This was a great experience and Mariana and Nicole were such a pleasure to work with. No pressure to buy and it was a quick and painless process to purchase a new vehicle. We are so happy and excited with our new Kia Sportage! Thank you Kia of Hamilton ❤

Leslie Lewis

Great customer service. Very friendly and efficient!

Matt

Amazing person!! Melissa goes out of her way to help clients out. If I could give more stars I would!! She goes above and beyond to help you out, no matter your circumstances. Her constant communication and friendly personality puts her above all others. I HIGHLY recommend anyone that is looking for a car to see Melissa, A.K.A-The Tattooed Sales Girl, before you go anywhere else. You won't be disappointed!!! A++++ Service!

Lee M

It was my first time taking my vehicle in to the Hamilton Kia dealer for service. The wait was much longer than anticipated, but otherwise they were wonderful. Everyone is very friendly and interpersonal. They shampooed my driver's seat and cleaned my car for free. The service rep was great. They were able to find the fault in my car and order the parts. I will continue to do business with Kia of Hamilton.

Randy Pongracz

Kia on Upper James had my Sorento in for a recall service first time at this dealership all was good the appointment was done with in the expected time frame at their new & modern facility thank you Kia Cheers ????

Craig Harding

I would like to share will all the wonderfully good experience I had at this dealership! The van I purchased was priced very competitvely in the fitrst place, and I wasn't expecting the 10 star service that I received, especially from the salesman Garret Smith. A very sociable person that ensured I got everything I was promised and then some! Being a senior and having experience with dealerships being all about the money, this was a total and welcome revelation! I highly recommend this place !Thanks, Garrett!

Kris SixSevenTwo

Super unimpressed by this staff. told that I need an appointment to ask a few questions about the forte asked to sit for a few minutes and someone could get to me 16 minutes later still sitting there without any one coming over.. one of the sales staff having conversations about plans for the long weekend while i sit and wait... decided to get up and leave i went into a dealership in Mississauga and the difference in professionalism was like night and day. I wasn't told I needed an appointment I wasn't asked to sit and wait. The sales guy came right over and jumped between myself and another couple and I bought the car on spot.

Marcia Minott

On January 8, 2021 I visited the dealership to perform a software update. The next morning after the update my car won't start and I eventually purchased a new battery for the dealership. Once the battery was installed, the car started. I decided to return the old battery and realize that I was only charged $1.98 for the battery so I made arrangement to go back to the dealership and pay the additional $200 I wasn't charged. After leaving the dealership my engine light came on and I called the dealership immediately and booked an appointment for January 12th, Drop the car off on January 12th and was provided as courtesy car on January 14th. On January 22nd I gave the dealership a call regarding the status of the vehicle and that's when I was informed that there was some repairs required on my vehicle. Keep in mind, I never had an issue with the vehicle until the update was completed and this simply update has cost me almost $600. When I brought this to their attention I was told that it was a coincidence and the update did not contribute to the issues. I have been going to the dealerships for maintenance and repair since purchasing the vehicle in 2015 because of the Warranty, but I will not be returning after this episode.

john syracopoulos

My wife and I had the pleasure of purchasing a car though Kia of Hamilton. The sales person was Mariana. Considering COVID restrictions, we had to bring our two children with us. Mariana did a very professional and pressure free job of answering all of our questions, showing us the vehicles we were interested in, and remaining pleasantly patient with us and our kids (who were bombing around the dealership like children do) all while maintaining adequate social distance and mask wearing. We eventually settled on a 2020 Sportage purchase. We feel we received fair trade in value for our previous Sportage and Mariana and the dealership were flexible in price negotiations for the new purchase. We do recommend Kia of Hamilton for new car purchases.

Matthew Sammer

Great experience. First time with kia although we had been recommended to try them out by someone else who has purchased a Kia before. Worked with Jordan, can't speak highly enough of him. He did a lot to make sure that both my girlfriend, who we were buying the car for, and myself understood the entire process. We got a great deal and would recommend this dealership to anyone looking to purchase a car. Thanks again.

tyler moffat

Had a phenomenal experience buying my first car from kia Hamilton. Top tier service all the way around. Everything was explained to me in great detail before I signed anything. Will continue to highly recommend to family and friends!

Jake Melnyk

Initially had issue with returned calls, but in the end, I had responsive communication and service from both Scott and Nicole. The car came in 3 months early which made things a little hectic. All's well that ends well. Love the car. Getting lots of great comments.

michelle lafreniere

Fantastic experience from beginning to end! Jordan and Michelle are both superstars

Kash Kdnwhs

Thank u great service Also shorter wait time Then first told

Em BlK

Nicole and Jordan made my experience buying my first car very fun and easy! They went above and beyond customer service expectations. Thanks so much -Emma! P.s. Awesome Angie calls you two the dynamic duo and fifty thousand stars you both get! Exact words

Sarah Suliman

What a great experience We had with Nicole and Jordan.. we had some difficulties regarding our situation but they solved it with their experience and knowledge and were able to find us a perfect fit. The team was very professional, explained everything were very transparent, patient and we never felt any pressure along the way. We truly appreciate all the effort you guys did to make my family happy and thank you again for your time, energy and enthusiastic support. I wish if I can say more cause words are never enough.. I’ll just say that I truly recommend KIA OF HAMILTON for the great service we got and it is the right place you should look for a car in.. I am confident you will leave satisfied. Thank you one more time.

Eric Juteau

Had a great experience buying my Kia! Scott was a great help and excellent salesman! He walked us through step by step in a no pressure environment. I Would definitely buy another Kia here!

Florence Magna

I really appreciate everyone at Kia upper james! Made my daughters first car buying experience. ..painless! I will highly recommend kia to family and friends! Thank you

Paul Gaasenbeek

Nice staff.

Rachel Harris

Had a good experience with Mariana buying a used Kia Forte. Mariana worked hard to get us the car at a price we were comfortable at, and Michelle from finance was quick and professional. We were pretty decided that a Kia was the right car for us, so it is nice that they had a few used ones available to test drive so you could really choose which car felt right. As well, the work that this dealership does to make the car as new as possible is really great - they’re totally spotless upon pickup, and we liked that they make sure the brakes, wipers, tires, etc. are in good shape before you take it home. We have only had the car for a couple of weeks, but so far so good!

Dorothy Smith

Service is impeccable, no pressure, no hidden costs. Everything explained clear and easy to understand. Staff so friendly. Thrilled with new purchase!

Shirley Daiken

I went for oil change and service on my car and without a doubt Martha is the best to deal with. She last minute changed an appointment for me, was super friendly and professional on the phone and in person. I have had more than little bad experiences with my Kia Soul and other dealerships but Martha and Kia of Hamilton is slowly restoring my faith in Kia.

Helen Ho

Hi Mariana and Nicole I just want to thank the both of you helping me and my husband in the purchase of our 2 cars . You both went up and beyond to help us . We appreciate your help we are loving our new vehicles . Thank you both again . Helen and Raymond Ho

Laura

Waste of time.. low on inventory so they are looking for cars on Autotrader to buy cheap and resell. They called me and asked to bring in my "safetied" vehicle listed privately on Autotrader to "make a deal". After 40 minutes of me sitting and waiting they offer me almost half of my asking price...so they can put a for sale sign in the window and sell if for what I'm asking. No inventory and no customers in the showroom...and when I walked out thanked the manager for wasting my time his response was "no problem".