Reviews of John Bear - Auto Group (Car Concessionaire)

Tiffany Herron

We had an amazing experience with Caleb Barton-Fisher in the service department. His customer service skills and attention to our needs were by far one the best experiences we have ever had at a dealership. Thank you for caring about our vehicle and family needs!

Kyle Paton

Do not bring your vehicle here for service. I brought them my brand new truck and I waited 3.5 hrs for an OIL CHANGE. The service rep gave me a big long excuse about why it took so long. I saw a service tech drive a car into the pit in the floor while I was there. The shop is total chaos. I gave them a second chance with my winter wheel package and after waiting for over 2 hours I took the wheels and left, only to get home find out that the rims were the wrong type and were touching my brake calipers. Would not recommend.

Rob S

First time buyer from John Bear in Hamilton, my other half bought her used car here a couple of years ago and they were nothing but great with her. I unfortunately bought a Vehicle from another dealership in Mississauga (only because I was looking for a particular Vehicle) and it was a NIGHTMARE! 2 yrs later after my horrible dealership experience I was looking for another Particular Vehicle, went and spoke to Glenn Rouse in the used car side (who sold my wife her car), told him what I wanted...month later or so, found EXACTLY what I wanted and the price was amazing! as well as a fair trade in for mine. I chose to give them a chance, and I was cautious, because of what I went through elsewhere, but the way JohnBear treated the wife, I had to give them a chance and GLAD I DID! they are courteous, care about your needs and don't try and sell you all the Bells and whistles, you give them your spending maximum and they do there absolute best to get it done...and most of all, have a problem with a vehicle? you bought, they will do their very best to try and take care of it asap! Thanks to the John Bear staff and Especially Glenn! for getting done what I asked you to get done, with no BS involved! Rob Bought a 2013 Black Sierra (Short Bed) Regular Cab and LOVING IT!!! after 5 days

Mick Ackermann

I truly wish I could give this dealership a better review, however they just provided my family with the worst new car buying experience. At delivery we were not given the ownership, 2nd set of keys and owner's manual. When we asked for them, it was implied that in fact we were in possession of these items. Two visits later they found the items. We were told our new truck is going to have options which it does not (auto dimming rear view mirror, alarm with shock sensor). When I brought this up the sales person the response was "My bad". We received our brand new truck with scratches on the paint that we pointed out while receiving the truck. We were assured that the scratches will be taken care of. They put us off for three weeks and then they explained to me that the scratches were put on the vehicle within the three weeks since I received it. They made serious mistakes on the bill of sale which resulted in them calling me and telling me that I owe them $1000 after the delivery of the truck (manage to clear that up). They also didn't put the correct amount for the buyout of my traded in vehicle and they did not payout the loan on time, resulting in us having to make an extra payment on our previous vehicle. They did give us a cheque for the wrong amount and under the wrong name after a few days. I have had this truck for 3 weeks and have had to go back to this place 8 times because of their incompetence and lack of caring about their mistakes. We have tried to get in touch with management but have gotten no where. So much for supporting this local business.

patrick cosgrove

Five stars. I'm not an afficionado, but I couldn't have asked for anything more and certainly wasn't left wanting. The perfect vehicle and a great team. Thanks to Victoria Johnson and John for your professionalism! I will be getting all my service done there in the future. Regards,

Roberta McQuade

John Bear Pontiac/ Buick Hamilton,ON gave me STELLAR service today!! It started with seamless service to replace the battery in my key fob. Then I asked at the reception desk if someone could help me sync my phone to the navigation screen. Immediately Tom Athanasou came out to my Encore and got it set up for me! Now THAT is why I am a BUICK driver for life and WHY John Bear have my future business. Thank you again Tom Athanasou & John Bear 1200 Upper James Street KUDOS!!!

Angel D

A HUGE shout out to Richard Jackson. He normally does fleet sales but helped me out with a personal purchase. From beginning to end he kept me updated, respected my opinion and limits, then got me into a brand new 2021 Chevy Silverado!! Another thanks to John Misener even though our interaction was brief it was an absolute pleasure!

Amy Misener

I had a great experience buying a car at John Bear. Everyone I dealt with was extremely friendly and made the environment fun. In walking in I was acknowledged and felt confident that the sales team knew the cars they were selling. When I picked up my car they made sure I knew the features of my car and how to use them before I drove off of the lot. They made the purchase of my first car special and exciting (balloons and all). I did not feel pressured to buy anything and felt comfortable walking away to think about it! When I made my decision I had no questions about what dealership I would use, it was an easy choice.

John C

Please read entire post. I booked a 9:30am service appointment for Monday Oct. 3rd at John Bear on Upper James. My wife and I arrived about 9:20am. We took their shuttle to Lime Ridge Mall to pass the time while they did an oil change and brake inspection as required by my warranty. I started to worry by 2pm if I was going to get home by 3:00pm to meet my daughter off the school bus. Upon contacting their service department at 2pm I was told it was not even in the shop yet. ??? We were shuttled home by 2:30ish and met the bus. I was phoned back at 4:23 that it was ready, finally, and they sent the shuttle to pick me up. By the time I arrived, the service department was closed so I paid and drove off. When I arrived home my wife asked me what happened to the passenger door. I was almost sick to my stomach when I saw the dent (immediately below a protective strip that was there). This was not there before. Perhaps this is the reason I was left until the service department was closed for my pick up knowing full well that once I drove off of their lot I wouldn't have a leg to stand on to make a claim. Insult to injury was the "wash", with an obviously dirty sponge or ?, that they inflicted on my Volt. I could barely see out of the windows or in the mirrors when the low sunlight hit them coming home. Do what you like but I will never take my car back here for any servicing whatsoever. Beware of this dealership's service. BUT WAIT!!! Upon talking to the Customer Account Manager this morning, his ownership of the issues, and I believe sincere desire to make things right has bouyed my spirits. My edit will be on going...1* to 2* Well what can I say now except John Bear's promise of customer satisfaction is the real deal. The dent has been magically repaired! I'm impressed I have to say. The car was returned to me today looking brand new! The level of professionalism given to me by Ryan Penny, my Customer Account Manager, was stellar. He went out of his way to assist me in a side matter as well for which I am very grateful! I will return to John Bear in the future in large part due to the fact that people like Ryan work there. Many dealerships may promise good customer service but I tell you, when issues happen, John Bear stands behind that promise. 2* to 4* Ryan...5*!!

O'Neal

I've taken my parents vehicle here twice. Great service. Friendly shuttle people as well and i always end up having a conversation with them. I recommend coming here.

Michelle Michelle

I had a fantastic experience. Rob was my salesman, he explained everything and made sure I was taken care of. Thanks Rob Windsor

Pidgey

Got my car serviced for a recall. After service there was more with my car wrong than before. The clock was changed so it no longer had the proper time and they forgot to attach the radio Antenna and left it in my drivers side cup holder instead of attaching it properly on top of my car. The repair also took over 2 days instead of the 5 hours I was promised.

Suhas Handa

Got my car serviced today, amazing dealing with all of them including Roberta, Catherine.... they made sure that car was serviced properly and follow up and compliance was amazing all through.... minor first time hiccups were dealt with amazing personal touch and they made sure that I am happy customer. Thanks guys, will surely send my vehicle to you guys only

Bill Nicholson

Robert was awesome selling my son his first car! Great experience!

Michael Barton

The service advisor Caleb is always professional and helpful. The internet Cafe is a bonus! Great staff ???? excellent service. Thank you.

Camille b

Caleb in Service always go above and beyond. Always a good Experience working with him even when things becomes challenging. I would recommend the service department even if your vehicle is another make. Check them out, I'm sure you too won't be disappointed. Cheers!

raf kosior

This was my first time buying a brand new truck. I have to say....I was very impressed with this dealership. My sales person was Martha???????? She made me feel comfortable and welcome.. Love my new truck and everyone at John Bear Chevrolet for making my new purchase a walk in the park ....you guys are the best????

Sean Holmes

I have had exceptional service from Tom Athanasiou (Part of the Sales team at JohnBear Chevrolet in Hamilton) for many many years. In total my family (myself, father, wife, siblings) have purchased 5 vehicles from Tom over the years because his service is incredible. He is humble, honest, clear, and helpful, and everyone I have referred to him has been as pleased as I have been. Most recently, we bought a 2021 Chevy Traverse off of Tom, and we LOVE the vehicle. Tom has been attentive and helpful, and he made sure we were happy every step of the way. I cannot say enough about how amazing Tom is, and I recommend anyone in the market for a new vehicle go speak to Tom Athanasiou right away - he will help you pick the right vehicle for your needs at a fair price.

Graham W

Disappointed. I brought my GMC truck in for an oil change - no charge, included as part of its acquisition. I overheard the oil service fellow tell a customer that the car wash service was out of order today. I then asked the oil service fellow TWICE if my coolant level would be checked. TWICE he assured me that it would be and had been checked and was OK. I remarked to the same fellow that by the looks of the water drippings out front that the car wash must be working. He agreed that it was now working. Finally, my vehicle was ready. It DID get washed and was brought around front. I checked the coolant level and it was still low. The guy that did the oil change apologized to me. "My bad", he said and retrieved a jug of coolant and topped it up. I brought this to the oil service fellow's attention and he apologized saying that he was not yet used to the staff there. I reminded him that HE HIMSELF had assured me that the coolant level would be and was checked. I brought the car home and looked underneath. The oil filter was indeed changed. I noticed that oil on the dipstick was darker than I'm used to and I just hope that synthetic oil is naturally dark..... This experience only serves to strengthen my doubts about car service centres.

Teresa Adams

Completely incompetent mechanics. We have now taken our Chevy in on 4 separate occasions to be fixed. Every single time it has been returned to us with the check engine light ON. Caleb, from customer service, made excuses that there is “supposed” to be someone checking the cars before they’re given back to the owners, but that has been completely bypassed. Indicated because the shop is union, there isn’t any oversight. Steer clear of John Bear. After 4 trips in and over $1000, we are now forced to take the car into a mechanic who CAN fix it.

Mrs Ryder

Will never go back for service. Staff is friendly enough. But unacceptable that I make an appointment and still have to leave my car for a full day for something as quick as a recall inspection or oil change. Other dealerships are able to serve you when they book you. Not sure why this one can't. Won't go back.

Sher Lady

I bought a 2011 Buick Regal with 47,000kms on Sept 2, 2015 and it is incredible!! Everyone at the dealership was very welcoming, courteous and accommodating. I appreciate the service as I felt it was way above average. My next visit will feel like going home for a visit. ;)

Michele Lipsit

I have had nothing but a great customer experience with you folks. I thoroughly enjoy when Bill(y) shuttles me around. Although i have always had a good driver service, Bill goes above and beyond. He's super friendly and naturally sociable. And he's willing to answer all my questions about new traffic laws. Job well done Billy: loves karaoke...not sure if karaoke loves him, according to him!! I also appreciate that newspapers that are provided. i live for doing crosswords!

Joseph sins

Rob Windsor was very helpful a very good experience

Tito El Bambino

EXCELENT TECHS

J WL

The service department here took advantage of my elderly grandmother as they saw she was unfamiliar with cars/service. You should be ashamed of yourselves, terrible ethics.

reddog0069

AVOID AT ALL COST... THIS PLACE HAD MY TRUCK FOR 2 DAYS... FOR A SIMPLE LEAKING ROOF. TRUCK WAS ABOUT 1 YEAR OLD AND STILL UNDER WARRANTY. THEY DIDN'T FIX IT, TOLD THEM IT NEEDS TO BE DONE. AND THEY BLEW ME OFF EVERY CHANCE THEY HAD. WENT TO GMC DEALER ON RYMAL RD. THEY HAD THE LEAK FIXED IN LESS THEN A DAY. ALWAYS BUY FROM A DEALER THAT RESPECT THE WARRANTY, NOT ONE THAT RUNS FROM IT.

Legendary M

Have been visiting John Bear for a long time, best place to buy OEM parts for my truck. Great service and best prices around, cheaper than any online website. Ask for Christian from parts dept. Always gives us a great deals and parts are ready for pick up when I get there. Great guy and Honest. John.

Fred Magie

Personable, friendly service. Fast and well organized. Their systems put the customer in the middle of every decision.

Erik Raymond

Recently bought a brand new truck here, will continue to visit the service department due to exceptional service

Tim O'Connor

My purchase with John Bear was an excellent one. Martha and the team behind her executed the transaction flawlessly. I would recommend this dealership to any friends and family and especially my sales rep Martha Christianson!!

Joe B

The team was excellent. Thanks Victoria

Candice Crumb

Nathan Stanley was very helpful with all my car needs. I was totally lost and nervous when it came to buying my first car and he made it very easy. He sat down and took the time to listen to what I wanted and kept within my budget. I would definitely recommend any first time buyers to head over to see him at John Bear in Hamilton!

Keith Burtnik

Daron went over and above to make buying a new car a much easier and smoother process than I thought it would be. Couldn't be happier with the friendly service I received. Loving my new Volt!

Kensington Discounts

A friend of mine has driven German cars his whole life and I recommended that he check out Chevy's for his next car. He came here in hopes of testing a Corvette for his weekend car and was turn down due to his ethnicity. Instead of asking him what he wanted to know about the car, he was questioned on his age, profession, and whether he is serious due to him being Asian and they "generally" cannot afford these 80k cars. I will always vouch for the Chevy brand but never for a dealership like this.

Erixon Kabera

Thank you so much to Mr Sean Smart. My car broke down in the middle of the road and I brought it in stressed and expecting some crazy diagnostic but it turned out to be some minor issues that could lead to big problem. Sean took the time to clearly explain to me what was wrong and gave me some great tip to avoid such issues in the future. He is really nice and does not rush you as I see in other dealerships. Excellent professionalism and rapid service. Kudos ????????????????

Nicolae Rowe

Last week I had a new software installed in my SUV. After leaving the dealership the system was not working. With calls back and forth between onstar and the dealership they were able to get my car back in and fix the issue right away. Wanna say thank you to Thomas in services and the tech who worked on my vehicle but also to Shawn the services manager. For helping me out and getting my software fixed.

David DeOliveira

Excellent service and great customer care from Christian in the Parts Department

Judy Westhaver

Fast efficient service, clean waiting area with complimentary fruit or cookies and tea or coffee.

Kal

Marcel was very helpful, informative, patient, and approachable. He took all evening to let me explore various vehicles. He offered suggestions as to what I might enjoy test driving, and I was very impressed with the vehicles I tried. You won't feel pressured to buy here, and you'll be given enough time and information to make a sound decision.

INGABIRE CELINE

AMAZING COMPANY GMC,CHEVROLET, CADILLAC, AND,BUICK

Alicia Williams

We purchased a truck with the Help of Martha Christianson she is absolutely fabulous. She made us so comfortable and at ease..great personality great sense of humor it was a pleasure doing business there..if you go I recommend asking for Martha you won't be disappointed ????❤️

Joel Tawse

The experience of shopping for a new truck was made easy. From start to finish the process was seamless thanks to our sales pro, Martha. I've never had a better experience purchasing a vehicle and I would definitely recommend John Bear Chevrolet to anyone who's interested in a GM or Chevy product.

Pal Cyra

Great people great service. I especially love Robert A from the appointments department. She is amazing. ❤️

Emma Visca

My grandmother phoned me in tears after her experience at John Bear. She had an appointment to have her snow tires put on but when she arrived, she was told that her tires "cannot be put back on", after she spent $250 to have them stored all winter... No one bothered to check them before storing them? She then waited over 2 hours for a shuttle ride home while they spent 6 hours replacing ONE headlight. She described blatant disrespect and terrible customer service from all staff. She is figuring out how to get these things done by herself after my grandfather passed and this was an absolutely HORRIBLE experience for her, she will NOT be returning and this place has lost ALL business from our family and friends. I am just disgusted at how she was treated. I will be sharing this review on every possible platform.

Pictum Life

James Bosher has a ton of experience, energy, knowledge and enthusiasm! Good dealership according to our recent experience purchasing a 2017 Equinox.

Paul H

Staff is helpful, courteous, informative. I've only had minor repairs and maintenance. If something wasn't done right or to my satisfaction then they fixed it and followed up on any previous issues at my next visit. Any issues have been from faulty parts. Catherine and Michelle and the service staff know their stuff.

Brittany Greenhill

Martha was AMAZING - she helped me get into a brand new car and was such a pleasure to deal with! I highly recommend you call her if you are in the market for a new vehicle!

Raj Rajput

Visited John Bear dealership to sell 2019 chevy silverado 1500, met with Aarun Wissa, he was extremely friendly and professional individual. Got the deal done quickly and smoothly!! Will surely visit the dealership for my future purchase because of great customer service provided by the staff...Keep up the great work!!!

Victoria F

I've been harassed 3 times by them calling and texting me when I told them IM NOT selling them my jeep. get a better hobby

Sam world

Very bad service management, I paid $5000 to for change timing chain, my engine get mesfire again, the refuse to fix it,

Erick P

Just wanted to take a minute to thank the sales man PIERO SERRA for his outstanding help and professionalism, he went out of his way to help me with my purchase! I highly recommend him!

Krystle Hughes

I was there this evening and met with Martha. She was the most wonderful person. So kind, funny, helpful and honest. Truly a great interaction ????

THE AMERICAN ROGUES

I purchased a Suburban a few months ago and continue to go to John Bear for one reason -- Dave Elliott in the service department. He is professional, knowledgeable, honest, friendly, and extremely helpful. Whenever I have an issue he gets on it immediately and the problem goes away. I also like the fact that he used to be a mechanic --- I trust his opinion and I feel that he would never steer me wrong. In the past I've dealt with dealerships that didn't seem to care or actively undermined my faith in them by adding on unnecessary charges. I have so much faith in Dave and John Bear's service department I have started telling my friends to take their vehicles there.

Keith Packer

No one ever seems to know what theyre doing here. Multiple times I've come in and they can't find the paperwork/keys. Most recent visit they quoted over $5000 in repairs, we questioned it and they immediately told us they had given us the wrong work order and it was $2000. The John bear rewards are also a big scam. They charge you a fee for the loyalty card without asking and you can't ever use the points, always an excuse. Avoid this place.

Ryan Pitton

I purchased a new pick up truck with Victoria Johnson at John Bear. She helped me source out exactly what I wanted in a short period of time. Great customer service and very friendly.

Aaron S.

My most recent visit was for service and I worked with Daniel specifically. White glove treatment is precisely how I was treated and he took personal interest in seeing through to fixing my issue. I don't have enough nice things to say about this shop and the quality of customer care. If you need a repair, be sure to ask for Daniel!

Andréa Mulas

Family member went in to get truck safetied and the quote was $5000. The truck was in good condition and felt was being ripped off. Small mechanic shop safetied the same truck for $1600. Very disappointed and my family will not be bringing in our vehicles anymore.

James Gummerson

I have been dealing with Catherine in Service for years. She has been amazing. Last week I called her and explained one of windshield wipers wasn't working. She told me to come down right away. When I got there I expected to wait for sometime but Catherine pulled my car in immediately. Her technician instantly fixed my issue and I was off. Superb service! Thanks you Catherine for all you years of service.

Captain Canada

Got a coolant leak fixed on my Cruze (under warranty), a week later another coolant leak started and was told this time it would cost $500. Refused the work, my 6 months pregnant wife came to pick up the car it was buried under 6 inches of ice. Service techs handed her a brush and watched her struggle to scrape it from inside. not only are they awful at being a dealership, but they are absolutely disrespectful as well. Will never go back.

Sean B

If you need a good vehicle, and a good person to deal with go see James Bosher at John Bear on Upper James!!

Devon Inglis

We just purchased our first new truck from John Bear with Martha’s assistance. She was professional and went above and beyond to accommodate our needs. Not only did she have excellent communication and knowledge, she made the experience easy and efficient. Highly recommend Martha!!

Sokol Jarua

Don’t bring your car for services here, they will rip you off , I payed $ 1400 the car wasn’t done on time, had to bring it back lost another day of work and the problem wasn’t fixed. They have unprofessional mechanics in the back of the house…

Mr. Aaron

The saleswoman Martha was very helpful and professional throughout the entire process and was very pleasant to deal with, I hope everyone that thinking of buying GM goes to John Bear!

Gloria Cheung

Came here with my boyfriend to look at the corvette as he was considering trading in his BMW 5 series for a new car and has been eyeing the corvette. We pulled up in his dad's old van as I was making a delivery for a wedding cake on my day off and we were instantly judged...the racist corvette specialist who came to help us after we spoke to the sales rep insinuated that we were low income Asians who could not afford an $80k car...despite my boyfriend telling him he is an accountant and I myself am a pharmacist (both of which are well paying jobs). He refused to let us test drive it because apparently we were just going for a "joy ride" and could not possibly afford such an "extravagant car". Worst experience I have ever had at a car dealership and will never come back.

Stay Positive

Would love to give these guys a good rating but i had brought my vehicle in for service in regards to my vehicle having a vibration in the wheel and slight wobble in the front end. Well they had failed to find the problem with my axle and sent me on my way. After a few months i couldn't take it anymore so i had brought it to Will Chevrolet in Grimsby and the mechanic the was very helpful and diagnosed this issue with my front axle which is thankfully still under warranty. But hey thanks a lot John Bear ????

Mike Fittante

Cory made the whole process simple and easy to follow for a first time car buyer, I set out with a specific number for car payments etc. And he went above and beyond to make those happen! I couldn’t be happier with the car he found for me and my lifestyle! He truly was super friendly, genuine, helpful and answered all my questions about the whole process! Melanie was also very easy to work with and she made everything flow so smooth with the finalization of the paperwork! No doubt will I be recommending people to go see Cory and Melanie at John Bear on Upper James in Hamilton!

Jon Hines

The management and staff provided all the information I needed. Location is easily accessible, bright and clean.

Terri-Sue Clare

Our sales rep, Victoria was fantastic. She helped us through all our changes with our new vehicle. Great experience and highly recommend you buy from John Bear Hamilton.

Joseph Bognar

We Purchased our 2020 Yukon XL from Martha Christianson . She was very helpful and professional . She made our vehicle purchase easy and delightful . We would recommend anyone purchasing or leasing a vehicle to come see Martha .

Ryan Marshall (KBB Renovations)

I would like to thank the team at John bear for a wonderful experience in purchasing a brand new vehicle. Travis my sales agent took me through every step. With his guidance I was able to purchase a new vehicle. When it came time to pick up my new vehicle. Travis explained how everything worked. As these new vehicles have so many new features! I could npt believe the detail he provided. Along with answering all my questions. I will be personally recommending John Bear to all my friends and family.

Michael Bozzo

Started with booking a test drive online. Called and setup appointment. Was introduced to Marcel in Sales. We looked at a few vehicles and settled in ordering a 2018 Traverse. Marcel was fantastic answering a lot of questions and spending most of Black Friday ordering a new vehicle. I would recommend John Bear and Marcel if you need a GM vehicle. Thanks.

Linda Benson

All concerns, complaints were adequately & satisfactorily dealt with.

A M

John Bear has a friendly service department and a very knowledgeable sales staff. Their ability to break down cost and make a large purchase feel manageable makes the process of vehicle shopping a breeze. Definitely worth a stop if you're shopping around!

Jenna D

I am using my wife's account! If I could give zero stars I would. I am in the market for a new truck. My third truck in the last 5 years. I had gone to my previous dealership and priced out the new 2022 Trail Boss I was wanting. I just recently moved to Hamilton and figured I would give John Bear the opportunity to take my business. I met with Tom about a week and a half ago. (Tom BTW was great to deal with). We priced out the same truck and I told him I would go home, chat with the wife and get back to him. After giving Tom the break down of the discounts (the actual hard copy of the discounts given) that my home dealership offered me, they agreed to beat that price by $500. I said that was great and made another appointment with Tom, thinking I was signing off on my new truck. I was fully prepared to leave my current truck at John Bear, and had arranged a ride to get home. When I showed up for my appointment John Bear decided to revoke that $500 dollars and match the current offer I had. Not only did I waste 3 hours of my night planning around this appointment but I wasted the week prior communicating back and fourth with Tom to try and get a deal done. They Promised me one thing and did another. Not how you do business. 68 thousand dollar truck and they lost a client over 500 bucks. I know its only 500 bucks but the point is they told me one thing and did another. I really cant believe this is how they operate. Shame on you guys.

love multani

It was a great experince by dealing with Katherine and john bear staff. It was really awesome.

One Million Honeybees

Great service. I have been to other GM dealerships and they are by far the best, will only deal with them from now on. Even though I was late for my appointment, still got me in and done within an hour.

Bryan Dow

I decided to check out the John Bear dealership after spending a few weeks online on Autotrader, trying to purchase my first vehicle. I was referred to Cory as my salesperson and he didn't hesitate to guide me through the process. He was professional the entire way through and showed me the car not only what I wanted, but also what I needed. Buying my first vehicle was a pretty anxious move but Cory helped me understand everything, informed me on things I wasn't even aware of and didn't make me feel pressured at all, he was there on my time and made sure I was comfortable. Happy to say I'm a proud owner of my new vehicle, and check them (Cory) out to get a great deal on great vehicles!

Monica Plouffe

Rob Windsor went above and beyond my expectations. He found me exactly what I wanted, at a great price and ensured I knew everything I needed about the truck before I left. He made my first vehicle purchase so incredibly easy and straight forward I couldnt have asked for better service. I would HIGHLY recommend him to anyone looking for a new or used vehicle. Thank you again Rob! I love it!

Frank Barlow

In for an oil change fast 1st come 1st serve line . It was stress free and priced the same as the fast lube places .

Dory A.

Purchased our second vehicle through the wonderful sales rep, Martha, who always takes good care of us. Everything went smoothly with the purchase of the second vehicle today. Can't say enough good things about Martha and John Bear.

Elaine Robinson

I went in for a recall on my car it was fast friendly service and they even washed and vacuumed my vehicle ????

Geoff Guthro

For one The service is impeccable. I feel like family. My Cruse is in top form!!! Now I just Bought a 2016 Malibu Turbo. Your Sales people are top notch. I dealt with Lynn Stowe whom is just awesome and have bought two cars off her so far. Melanie and Roma were equally impressive!! I trust JohnBear, sales and service. Customer Service/ Trust/ Reputation goes along way and you have built that with me. Thank you

Tom Ng Mackan

Dealing with John Bear, Hamilton is always a comfortable experience. It's a busy, hopping place. The staff are ever alert and friendly. Even the run-about guys, the "go-fers", have interpersonal skills complete with sense of humour and smiles. The techies are the guys and girls who know their business, like good professionals, never at a loss for an answer to help you out. And that's the secret, seems to me: Know your job and love what you do. Never fails. Everybody smiles.

Steph Herrera

I lease of my truck mid-July. The process was spectacular. Dave in finance was great at explaining all the fine details, which I appreciated. Martha was super kind and listened to every detail that I wanted, and delivered! I got the exact truck I wanted, even in a shortage at the time! I would 100% recommend people to go see Martha. Especially as a women it was super nice to feel comfortable buying a vehicle without having to worry about being haggled or talked down to. Thanks again John Bear!

jason reddick

Do not bring your car here for trade in. Low ballers big time. Went there about a year ago and was offered $8000 for a 2017 Toyota 86 with about 50000km on it. Brutal dealership. Never going there again. Very insulted.

d p

A+++ service from Martha! You know those stories you hear when someone dresses like a bum and walks in wanting a luxury vehicle and gets dismissed. I dressed like a bum walked in and was treated like I was wearing a suit every step of the way. Martha is very knowledgeable, friendly, and her customer service is fantastic. She was never pushy and asked all of the right life style questions. I was ready to pull the trigger on a model that really only met 80% of my requirements, she could had easily made the deal a quick close but instead stopped me from making a decision that I may have regretted later only to make sure I was going to be very happy with my new lease. Being a sales person myself that quality right there is rare, its what will keep me buying from Martha as it established trust. I even told her it might not happen until a year or two from now and that didn't matter she was willing to put the time in! I don't know if John Bear himself will ever read this but John these type of sales people like Martha are rare plain and simple. I'm thoroughly impressed by Martha, Bob (also was great) and Dave! Great group of people and would buy from them again. I'm jazzed next week to pickup my XT5!

kallen saczkowski

yesterday I brought in my 'new to us' Chevy Volt for a diagnostic. Was not pleased to be told by Thomas in service that he recommended that we change transmission fluid at 80kms...it isn't recommended until 240,000kms in the manual. Was hoping for an honest experience, will not return in the future. In response to your response... That is not true. You define Ontario as "severe" to suck more money out of unsuspecting customers. Alaska is severe...not Ontario. Ontario is NOT defined as Severe in the manual. Thomas said NOTHING about severe weather to me. Even when I questioned him about it. It's dishonest and disgusting.

hottycop911

Bought the Jeep of my dreams. I live 9 hours away and have never been treated so well by a dealership. Rob Windsor was amazing salesman. He helped me make my dream happen. Patient ,kind and courteous. This dealership went above and beyond. Additional warranty, paint protection, anti rust module. All provided prior to delivery. To keep my investment safe. Top notch dealer, even if far away out of town like me. I saved thousands by not buying local. Thanks again

Vince Cheung

Victoria Johnson is my sales advisor. When my lease was up in Nov 2019, she went above and beyond to answer all my questions and ultimately helped me locate a new vehicle with the options I wanted and stayed within budget. Her professionalism and excellent customer service is the reason I became a repeat customer. In the past 3 years I've had regular maintenance and oil changes done at the service department. Been a positive experience thus far. Work is completed in a timely manner. Service department staff always friendly.

Steve McNiven-Scott

Salesmen lie to you, service does a sloppy job and just don't care. They didn't top up washer fluid on a $250 bill, i got stuck on the 407 in a blizzard with no way to clean the window. The response from the service agent was like 'oh well, the porters do that'. Ok, well they work here and they didn't, i almost got in an accident thanks to you on top of a double bill for plate recognition from 407 needing to get off and on again, plus buying my own fluid. Paid for a detailing, they didn't do under the car seats.

Aimee Malyk

A couple of weeks ago after visiting several different dealerships for a new truck we went to John Bear GM and dealt with Glenn. We had an absolutely amazing experience with Glenn and the team. Glen was very informative, friendly, courteous, and, genuine. He wasn't selling to us for him /job/commission, he was selling for us, if that makes sense. He gave us all the information we needed and made sure we knew of any deals or useful information, he took us through all the options and worked with us for what worked for us. He actually told us something we didn't even know about our current vehicle haha. He gave us our space when needed, he never pushed, he listened to us. It was just a great experience. We then dealt with Dave for finance who was also so very pleasant too!!! Again, told us our options and any features and never pushed us when we said we weren't interested. The place was clean, and I felt safe with all their protocols too in regards to covid. I recommend going here for a new/used car and dealing with Glenn. Thank you Glenn!!!!

Glen Friday

We were treated with respect and the sales man Cory Breton worked diligently to find what we wanted

Lindsay Olechno

Travis was a welcomed change to other sales people we have worked with elsewhere. Personable, accommodating and knowledgeable. Thanks for helping us get our first electric ‘big boy toy’!

Erin O'Neill

Shirley Elliott (Service) is the most amazing employee there! She is dedicated, knowledgable, and has excellent customer relations skills. She was even dealing with a problem that popped up after hours and answered my concerns at 10pm that night! I have been dealing with Shirley for many years and I am going to miss her when she leaves to be closer to home. I wish her all of the best and no doubt she will continue to be an asset for GM.

Brandan Andrews

Carmen (a salesmen for the used cars) was easy to talk to, straight to the point and helpful. I purchased a great car for a great price and couldn’t be happier.

Ross Jamieson

Excellent customer service and automotive industry representatives. Glenn is an honest salesman. A must for new car ownership. Found a car in his dealership, drove me to St Catharines and has been available for any questions.

Pawandeep Singh Sandhu

Stay AWAY from this dealership, the service department are bunch of scamsters who are overcharging innocent customers. I brought my 2010 Cobalt in for regular service recently and also had the check engine light ON. I agreed to have it looked at for $150 and these guys gave me a quote of $3000 to fix everything, when I refused to get the repair done, they overcharged me for the diagnosis. I don't recommend this place at all.

Kayla Martina

Always a nice place to come. The team here is amazing and always makes sure they take good care of us! Shout-out to Ben our sales rep, Martha, Marwan just to name a few... amazing! Love this place!

kbre Hamilton

The WORST customer service. $65 to patch a hole in your tire. I have to go with my mom every time she goes or else they will rip her off smh.

Eva Barton

Great customer service, very friendly and professional team. I've been servicing my car at this location for about two years. Directly dealing with Ryan Penney at the service department. Ryan is very knowledgeable and personable. Always taking time to explain what repairs has to be done and what could wait to stay within my budget. I value his expertise and I trust him. Recently I was looking to purchase a new car. Ryan referred me to Tim Kennedy. Tim set me down and asked me what I would like to have in a car. He took notes and asked for clarifications to ensure he understands my needs. Then we checked out the inventory and he pointed out a car that would be a good fit for me. I did not feel pressured at any time, it was the most pleasant experience. I love my new car! I would definitely recommend John Bear to my friends and family.

Tomas Leach

Speedy service to my work vehicle. Communicated any additional work required in a timely manner.

Chris Cresswell

My wife and I had a great experience at John Bear Auto Group. We recently leased a 2021 Chevy Trailblazer and the entire process was seamless. Even during a pandemic where everything takes some more time, the entire staff ensured we would get into our new car right away. Big thanks especially to Tom Athanasiou for all his help and kindness. We greatly appreciate you Tom!

Le C

Amazing friendly staff.. makes buying a vehicle super easy and confident Rob was our guy! He’s quick, friendly and very informative 10 out of 10 stars!

Lynda Bates

Service was excellent. The very handsome gentlemen at the desk (David) was very helpful, friendly and knowledgeable. He was so helpful and patient with all the questions and just a wonderful person to deal with. I would definitely recommend this dealership to anyone.

Sequoia Moss

Hide your keys, hide your wife! Because they're theiving everybody out there! Because the service advisors make a COMMISSION they will take advantage of anyone they can. BEWARE OF THOMAS. He will ride you for all you are worth and make you feel guilty about not spending your money and give you attitude when you refuse the work. There is a target on your forehead if you are a WOMAN. If you are an individual who knows nothing about cars and you work hard for your money, do not go here! This establishment is not trustworthy. I was quoted over 1000, to change my front brake pads and rotors. Thomas tried to charge me for the servicing of the breaks +the labor of it @120 $ an hour. I was charged $80 just for an inspection when the John Bear in Niagara charges $60. I must have paid the extra $20 for the attitude. Lucky me.

Natalia Montoya

Just wanted to say thank you to Piero for his excellent service. I went in last Saturday looking to purchase a used car and he was able to get me into a new XT4 and I’m so happy and great full to have been able to pick it up yesterday. Thank you for your great costumer service and I will be recommending my family and friends to your dealership.

Tyler NR

Got a 2018 Silverado from Rob Windsor. The gentleman was really great at showing and explaining the vehicle to me. He was very professional and polite. Will definitely be taking my future business there.

Kyle Stephenson

Recently purchased my first new vehicle. Unbelievable communication from all sales staff and a very welcoming culture. There is no pressure to buy or pressure to buy additional services. The staff here all do a great job of explaining all of your options. I traded in my vehicle as well and was given a more than fair trade in value. I will be going back to John Bear Hamilton for my next vehicle purchase.

Taylor Tirabassi-smith

Good place to buy a truck and keep the maintenance up fast and reliable place to go

Theavy K

I was in need of a vehicle, because I had dropped off my car for the insurance to fix but they turned around and told me I have to go and find a different car. Having owned 7 different cars in the last 5 years alone and hoping to find the right one this time. All my previous cars were bought either through private sale or one of those corner lot dealers. I came to John Bear to look at a specific car, I wasn't to keen on its colour and trim level but nevertheless my salesman James Bosher made me a deal I couldn't refuse. Removed a huge dent on the passenger door and suggest to throw in 4 floor mats. Leaving there having bought a car I needed, I still wasn't excited about it the days following. They had the car ready for me in 2 days, amazing, just in time for work. When I picked up the car, which just happens to be the day before my birthday, I was AMAZED. James Bosher went over and above and got me authentic floor mats for my car, I thought I was just receiving some rubber generic ones. They put on new brakes and tires and filled them with nitrogen, plus a full tank of gas. What a bonus. So I got home with my car and noticed 2 more dents on the driver side that I never noticed. Sent James a message to see if there was anything he could do to help me. This was after the sale had been completed. James is still taking good care of me. They will be removing the dents next week. I would highly recommend shopping here for a new or pre-owned vehicle, they have great service, excellent experience, covid safe. Go see James Bosher for a deal for your next vehicle.

m.m Yole

Catherine ribiero never fails to be courteous and professional. Service all the way!!

Leslie Harris

They figured out my car door issue when other shops neglected to do a thorough look. They were timely , forthcoming and gave me options for my repair.

Norma Desmond

THUGS ON WHEELS! I went in to look at a used car with low mileage. I told the salesperson I didn’t want to add extra protection or anything else. He made me wait in that office that substitutes for a makeshift trailer for over one hour and half. Then he walked me over to a lady in finance in the main dealership who then proceeded to up-sell me for by another $ 3,880. She was forceful and wouldn’t back down. She suggested that I would need new plates and that I should also finance that - finance a $100?! I told her I wasn’t interested in the extras nor the finances and that I now want to purchase the car outright, cash! She was clearly not happy. That evening I went home thinking about the ordeal. The next day I went to pick the car which they said they would clean up. It was filthy and the shocks that they apparently inspected, were shot! I waited another 2 hours before I could get the car. Three days later I got a disturbing call from the dealership the nature of which I blocked from my mind. Needless to say, I will never go back and I will go out of my way to deal with anyone else but these high pressure sales crooks.

Joshua Fisher

Excellent sales service. Very accomodating and made the new purchase fun and easy. John Bear is a great choice for all vehicle needs.

Phil Richardson

The quality and friendly service provided by Victoria Johnson our Sales was fantastic once again. We returned to John Bear and specifically to Victoria because of her professionalism, honesty and reliability. When you are spending a lot of your hard earned money, you want to be able to put your trust and faith in someone that will give you the best service and value and Victoria has provided that to us...she really earned our trust and we will continue to return to John Bear. Tracey R.

Thomas Gauthier

Regarding our experience at John Bear Hamilton ON, we receive an outstanding service from the sales man Robert Hatcher Sales, Consultant. He devoted the time to explain in details the car we were interested in and following the purchase of the vehicle he took his time to explain and set up all we needed by the time we left the dealership with our new Cadillac XT5 it was set up to our expectation. We highly recommend his service to anyone interested in buying from John Bear in Hamilton. We also received excellent detail information from the Financial Services Manager Mr. David Brunetti All we can say what an experience team to deal with THANK YOU Thomas & Renee

Brian Woodcock

They kept to the price quoted me

kristi slade

My moms boyfriend bought a beautiful car here!! Martha and the team were fantastic!!

Brenda Smith

If you need your vehicle serviced you MUST avoid this place!! These people are crooks they will charge you for repairs they have never done don’t trust them! Also check your vehicle maintenance book because they are going to tell you this service is due and that service is required etc..But non of what they said is true based on what the manufacturer service schedule says don’t believe them!

Alan Crane

I went in to see James with no intentions of buying a vehicle. At least not on that day. James was recommended to me by a coworker who said he buys all his cars there. I told James what I was looking for and what my budget was for a used SUV. We talked for about 20 minutes, took a quick test drive and bang! Bought a beautiful SUV for my wife. James made it easy, comfortable and exciting. My wife is very happy with our choice. James is very knowledgeable about different vehicles and what each had to offer. He was very honest and sincere about what he thought was best for our needs and comfort level. I highly recommend James and the team at John Bear if you are in the market for a new vehicle. You will not be dissapointed. Al Crane Hamilton

kenton elwood

All I have to say, TIM KENNEDY !! That's the sales person you want to get in contact with ! My budget was equal to pocket lint paired with two buttons. Tim walked me through all my options, dignified my questions and did not try to sell me features I did not want or need. His candor to my wife was very kind when she had called him the next day to ask about other options (sorry Tim) and although we were pretty sure about buying, he still made us see the benefits of taking the car for 24 hours. I have already told two peers at my work about this place but more so I, and my wife, have told them after you hit Upper James, your next turn, should be into the office of TIM KENNEDY!!!!

Ken Brisbois

Great service as always. always enjoy the tea and cookies especially on Halloween here are some pictures from today. Hope every experience is the same for everyone.happy Halloween. My son in his dinosaur costume with a Corvette in for service and if anyone is interested he's Maverick tonight from top gun

Skhu Owusu

We had a good experience , this was our third vehicle from John bear, Martha in sales was awesome she delivered as promised , we are loving our 2021 Yukon XL , we love all our trucks from here service is great.

Mark McCutcheon

Fantastic experience at John Bear from the whole team. Exceptional job Martha Christianson.

phil washington

Had my truck brought in for some repairs and was taken care of by Daniel very polite and professional.

yvon bard

my faith was restored yesterday at john bear by a certain person that cares for her customers Catherine Ribeiro took the time to listen to my problem and made sure to make me a complete '''SATISFIED CUSTOMER '' before l left ,that is the first time that l have ever been treated so well at this dealership ,I had a very bad experience back in 1994 at this place and had said that l would never deal with this place again .So Thank You again Catherine and see you soon! A satisfied customer will tell 10 people where a dissatisfied one will tell 100 . Good Luck and Thank You !

Chris Creamer

Dealing with John Bear (and David Elliott) is always a pleasure. David makes you feel like you're the only customer he is taking of and everything is explained to you in detail. He is one of the reasons I continue to deal with John Bear (outside of the excellent service I receive at every visit).

Helen Fry

Friendly sales people and very helpful

Dan Ferracuti

Excellent Service, I have purchased 3 vehicles from John Bear Hamilton because they are good people to work with.

Jack Booth

The service department tried to sell services that were NOT required. They reported that the oil pan required replacing. It has never dripped any oil, and the cost was $526 plus tax. They also reported that the brakes had hot spots, and required servicing would be $120 plus tax. The vehicle is a 2013 Cruze with only 38K on it. As none of this services were necessary, this is in my opinion is unethical behaviour. As reported on CBC's Marketplace it is an industry wide problem. Therefore, I would suggest talking to a friend or relative that is knowledgeable about vehicles, prior to giving any approval to complete any "recommended" service item. A significant number of dealers seemed to be far more concerned with their own profitability than providing customers with honest and factual recommendations of what repairs are actually required. :(

Richard Polnau

A quick and easy experience getting my first synthetic oil change for my truck. A big 10.

Liliana Camacho

We bought a Chevrolet Trailblazer. The service was excellent, we got everything we were promissed. Victoria showed us the car and all its features, she was great at communicating with us. I would recommend this dealer 100%.

John Mesurier

I took my 2017 Canyon pickup truck for transmission issue a couple of weeks ago/ One staff test drove truck and said he felt the issue. Then the service manager test drove and said there is no issue. Why waste my time?? My truck transmission was fixed under a GM bulletin by another GM dealership and truck transmission is perfect.

John Tomescu

Went for a transmission maintenance and ended up paying CAD 250 for nothing. No work was done on my truck. I was quoted CAD 7300, most of it work that I never requested. Got charged CAD 250 for inspection after refusing the outrageous quotation. Funny enough the report that was handed over to me didn't include any of Thomas's fantasies (the advisor I dealt with). Lucky me, because I did it at a different shop that charged CAD 0.00 ( yes, nothing) for diagnostic. They performed the inspection in 10 minutes, very professional, and offered it complimentary regardless of doing the repair with them or not. The repair ended up being CAD 1200.00 including the transmission maintenance. Worst of all is that I was never told I will pay that much for an inspection. I think they are hurting really bad but I am sure with such methods will only get worse. They will never see me again and likely lots of other people.

Chris Mercanti

I am so very pleased with the purchase of my 2019 Hyundai Kona Ultimate from Rob Windsor at JohnBear Hamilton. Rob was knowledgeable, extremely helpful and gave me a terrific deal! I would definitely buy a car from them again!

Shawn Held

Piero & Robert at John Bear were great to deal with lots of respect. they don’t beat around the bush just straight forward honesty from everyone at John bear! highly recommend!

Mel Gionette

This review is directed to the parts and service department. Back on March 8th I brought my GM Terrain in for a recall on the catalytic emissions sensor among other things. To try and make a long story short... basically after the recall was fixed my service rep Caleb proceeded to tell me GM is going to cover 90% of the cost to replace exhaust parts such as catalytic converter..resonator.. pipe.. etc etc.. my cost at 10% would be $450 plus taxes because the 2 issues were related, he was very sure of himself and convinced me that he knew what he was talking about... parts were available that day, then weren’t available. I spoke to my service rep 2 days after my initial visit to make the appointment for this repair and ask a couple questions, I had to refresh his memory on what the situation was after only 2 day, red flag should of went up right there as I was told by several people not to take my vehicle to this dealership. Fast forward to today, I have to take a day off work I bring my car in for the repair at 8am by 8:30am I get a call from Caleb asking yet again to refresh his memory on what was going on with my car I remind him of our previous conversation the call ends...6 and a half hours later I get a phone call and low and behold he was wrong.. GM is not going to cover the cost because the 2 issues as it turns out are not related, and all I got was... ya sorry I was wrong but I can still sell you the parts .....Really???? I have never felt so screwed over.. no attempt at any compensation.. free oil change... or even let me know why my ABS light is on... something!!! some small gestures of respect for this rather big mistake to a long time customer of GM. Never Again will I shop GM

Lynda Rees

very friendly, helpful with all that needed to be done on my maintenance

Nora Elliott

Wow is all I can say!!! If you are looking for fast, efficient and friendly service, then you need to visit Johnbear's Certified Express Dept. They are by far a step above the rest. Staff is very knowledgeable and professional. They even washed and vacuumed my car for FREE!!!.. I was in and out in under 30 min, by far the best oil change experience I have ever had.

Basil Caldwell

I was treated with professional auto experience and would recommend anyone to John bear Auto. All the staff and management was experts in Customer Service and handling of car purchases and services. Aarun Wissa was an expert in car dealership. Aarun knows all the requirements needed for car purchases involving bank loans still owing. Thank you John Bear

The A

Great place. A lot of vehicles to choose from. Martha was great and she was an amazing help, also thanks to "dad" for the approval! ???? Clean, friendly, helpful, I would definitely shop here.

Cathy Rogers

Nathan was very helpful and patient in finding us a vehicle and fit it to our budget. All staff we dealt with were very friendly and knowledgeable.

Skylar Henry

The service department is a joke along with the manager shawn smart.. went in after being in accident hit a median and got my vehicle back a month later and went to Canadian tire to get new rear tires installed and asked them to do a quick inspection and they came with the my front stabilizer links missing said they weren't broke they were completely gone,and apparently john bears got it like that well why wasnt I informed or why wasnt it fixed and why would they let me leave the lot with my truck being unsafe like that.... not to mention the other issues I had with these people will never go here or recomend them to anybody

Barbara Vandyk

I leased a 2021 Trailblazer and it was the worst experience I have ever had. The salesperson Martha epitomizes the type of operator that is represented in late night talk shows. She is fast talking and her delivery swivels on a dime. I got 3 different $ numbers from the 3 different people I was sent to during this process, starting with her. I would not recommend this dealership to anyone looking for a business that operates with professionalism and integrity. What a huge disappointment!

Sergio Maccallini

I will never or ever recommend this dealership they took care of my wife's Buick enclave and there was not 1 time where we went in for a simple oil change and ended up spending hundreds . Not including the over 11k billed to my aftermarket insurance. We have nothing but issues with what ever they touched or repaired the last straw was coil packs and 6 spark plugs replaced lasted exactly 1 yr they we got misfiring again . They are real salesmen we have changed to a smaller garage and so far so good . This dealership has lost all my confidence and we have spent a good 3k out of our own pocket for items that prob were not needed . I believe the struts we replaced at 70k was a RIP off. But we spent 1100.00 after calling gm they laughed and said it's not a recall issue ...and other people with enclaves have never replaced the struts. We have a service file 3in thick that this new garage has gone through and had no comment. Good bye never to return.

JP Flavelle

Service staff were rude and ignorant

HELENA JONES

Amazing staff and service. My partner and I were very fortunate to be able to purchase a car and we are thrilled we chose John Bear Hamilton. You will not leave disappointed. All questions were answered, they were patient with the many we had. Went above and beyond in helping us find the perfect fit. Will recommend to any and everyone.

A Sheriff

Buying a car at Johnbear Hamilton dealership is an excellent Experience. I am extremely satisfied with the service and attention I received from Travis...He is a one of a kind guy. Kind and knowledge about his products. He sold me a Chevy Cruze LT and I am extremely satisfied. I simply love the car and quite happy. " Thank you my friend"

J Smith

My service advisors (Thomas Lalande & David Elliott) always go the extra mile to ensure that my needs are met. I really appreciate this quality service.

Linda Ryan

This review is strictly for Caleb....an excellent service manager!

Paul Karpiuk

Had a great experience at the John Bear,. Martha was great answered all my questions. Made the buying experience smooth and effortless.

Caitlin Carmount

5-star service, extremely friendly and respectful staff, and an overall amazing experience for purchasing a vehicle. I would 110% recommend John Bear Hamilton for anyone looking to purchase a vehicle. What a wonderful dealership! I called to inquire about whether a vehicle was available, and spoke with Glenn on the phone, and was greeted by him when I arrived at the dealership in person. He was absolutely phenomenal! He gave my mother and I space to discuss, wasn't pushy, and was there to answer all questions we had about the vehicle. Once I decided to purchase, Glenn and Joe took the time to carefully appraise my vehicle and give me the best price they could for my trade in. My vehicle was ready on time for pickup, and the whole process was seamless! I was back on the road within 45 minutes of getting to the dealership which included signing all the paperwork (which was extremely organized), and a very thorough tour of the new vehicle and all the features by Glenn. Thank you to Glenn, Joe, and David for all of their help getting my new Sierra ready to go - you guys are awesome!

Caleigh Toews

I recently placed an ad online to sell my car. I was quickly reached out to by Aarun and was treated with nothing but respect! He was very quick and professional, had me into the dealership the same day and then he gave me an offer I couldn’t resist. Everything went very smoothly and I never felt forced or obligated to go through with the deal. It was an all around stress free experience and I’m so grateful for Aarun! Highly recommend this dealership!

Chuck Beasley

I took my vehicle here for 10 years. Had a major repair needed that they said was going to cost $1750.00. I did some calling around and found I could get it done at another reputable dealer for $1200.00. I told them this and they said they could do it for $1400.00. So they were going to overcharge me by at least 20 percent...$350.00.. so I took it elsewhere and I will never return there for any service. Very disappointed to think I have probably been overcharged for years. So I would question any major repair estimates and check elsewhere for comparison before agreeing to anything here...live and learn

M. G

Great staff and service. Big thanks to Cristian for a thorough job.

Cindy D

Very happy with my experience at John Bear! I just purchased my first new SUV which was a GMC Terrain and I couldn’t be happier. James Bosher was the sales representative who helped me and he was fantastic. I highly recommend asking for him if you’re looking to buy a car. He doesn’t just try to make a sale and he puts customers needs first. David Brunetti was the manager I had worked with and he was fantastic as well. Ask for these two gentlemen and you can’t go wrong!

Jithin Tom

Excellent customer service! They are genuine, and won't recommend unwanted services to your car like a lot of other dealers! You can trust these guys and take your car here for service! They'll get the job done right!!

Brian Horwath

They do not communicate in their department or care about customers after sale.

rr berne

Large, clean, efficient, reasonable, charges, nice staff, took the time to answer my questions and explain the various possible problems and related cost; free coffee comfortable customer waiting room, the work was done in one hour they cleaned my car and washed for free. I liked John Bear dealership.

Terry

Been there a few times, Queenston on the Mountain has friendlier staff. As well as better customer service.

Peter Duns

The express team is great ! Our advisor Thomas and the service manager Dave always make a pleasant experience. They consider our needs and keep us well informed on our car, fixed our alignment problem right away. Would recommend Thomas or Dave to anyone who has servicing need

Chris Saltis

Nice People. Got my recalls done quick. Great service

Artem N

Piero is the sales guy you want to deal with, he gets what you want and works hard to make sure you are satisfied. I found a dream truck during covid times and Piero made process very easy for me, he even delivered the truck by driving 5 hours from GTA to Ottawa. Thanks John Bear and make sure you treat Piero with respect he deserves!

Gary Chamberlain

Have been coming here for year's and years for both purchasing vehicles and servicing my vehicles. The staff is always very friendly and attentive to detail and pointing out items that are failing and should be taken care of.

Patrick Houlden

I recently bought a used vehicle happy from them and was very satisfied with the whole process. The salesman Piero, was very forthright, friendly and helpful. He came to my house for the testdrive, pickled me up to bring home the car and did a great job cleaning up the car and buffing out some minor scratches. Great service all around!

john rush

Don't understand, why an outfit this large does not have enough service advisors to answer the phone. "They are all busy with customers", was there an unusual amount of customers that day???? If you want to make an appointment, they are right on top of that, MONEY!!!! In todays world actual service in not important, or speaking to people, answering their concerns .........just get them in , upsell and perpetuate fear!

Mir Ali

JB service is good at meeting customer needs. Service needs are met with courtesy and timeliness. I have been using JB service for the last 10 years consistently on a semiannual basis or as needed. Their record has been consistent in customer satisfaction. JB certainly earned their rating as above or may be a 5+.

Adam Nicholson

Came here for a quick oil change and I have never been so comfortable at a dealership before. The service was quick and the workers made me feel like I was at home. Fabio went above and beyond to communicate a couple of things with me about my vehicle. Definitely recommend this dealership.

Nicole Burak

Very Happy with the staff Everyone was very professional. Thanks you very much to those people I dealt with. Merry christmas to all.

Bryan P

Sales associate Tim was fantastic! Got me settled into the best truck for my needs. Very professional and knowledgable. Nice vibe throughout the dealership and all employees were very welcoming. A++

Stephen May

Buying a vehicle is not my favorite thing to do and find having to negotiate prices and hear long winded sales approaches and tactics quite annoying. However, our sales associate James Bosher made the experience of buying a vehicle both tolerable and a pleasant experience. Thank you for that and we are loving our new vehicle.

Nicholas Pellegrino

Got a brand new Camaro, with the help of the awesome John Bear team, Rob, and Dave. I have received amazing service and help for my car and definitely recommend John Bear for their service, kindness, and helpfulness.

Jennifer N.

My husband and I were shopping for a new SUV in January and went to the John Bear Hamilton Dealership. While the experience on that day was mediocre overall, I am compelled to write this review now due to the events that have occurred since. The dealership itself presents very well and has a wide selection of vehicles. That being said the Sales Representative who assisted us has made our experience so negative that we will never go back to this location. While at the dealership, we were underwhelmed by the lack of knowledge that the SR showed regarding any questions asked about the vehicles (everything from colour selection to vehicle features to availability). Each time she had to leave us and ask another person for assistance with answers and this made us concerned for the accuracy of the information we were provided. A few days later the SR started to call me. During the first call I politely explained to her that we had an unforeseen expense come up and that I would call her back when we were ready to proceed. She then told me that she was "certain that our insurance company would cover the cost and that we should proceed with the vehicle purchase right away to not miss the promotion". I found her approach very off putting and pushy. Over the last 6 months this employee has called/texted me between 2-4 times a month at minimum (most recently today), after I have clearly told her that I would follow up with her. It was so excessive at one point that I blocked her personal phone number and then she started to call me from the dealership. To me this is absolutely inappropriate and has made me never want to go to that dealership again. As a manager of a commissioned sales team myself, I understand the pressures of making a sale however this SR's excessive calling and refusal to respect a customer's wishes should not be considered acceptable. It is unfortunate but this one person has made our experience so bad that we will never return again to John Bear Hamilton.

Joan Wallace

I was completely satisfied with my recent service visits to John Bear Hamilton. My service manager Katherine was most helpful and reassuring. My car was serviced in a timely manner and returned to me sparkling clean. Thanks John Bear.

Cheryl

Dave went over the maintenance outlined for my vechicle along with an estimated cost. My waiting time for my vehicle was what Dave had thought would take. He kept me informed when the mechanic look at my vehicle in case extra time was needed. Dave is a very pleasant employee to deal with and very knowledgable.

Garrett deJong

Tim in parts is very knowledgeable and friendly. Went out of his way to find even nuts for for some bolts that are not listed on GM’s part list.

fred h

my rating is based on service, not sales. purchased a used GM vehicle from out of town dealer. it had a need for a repair. I only had the vehicle 2 days. the out of town dealer said take to JB and it will be looked after. made online appointment with all required details and information about the out of town dealer. when I arrived for my reserved appointment, the service receptionist said she had no notification, so I said well lets call the other dealer. she said she had no time and get out and move your vehicle, because your blocking other customers. she said they would only look at it if I gave them a credit card. I again offered to do her job for her and I would call the dealer myself, but she didn't want to here it. I can't believe with the vast knowledge about sales and service these days, that John Bear would have a person like this doing this job. JB, if you read this pls do yourself and every customer a favour and give this lady something else to do. after I reported to the out of town dealer, they told me to take the vehicle to Queenston chev, where it was taken in, fixed and washed, no questions asked. Queenston will now get all my business, and as many people as I can direct there. maybe Jb will make adjustments, its very easy to respond to positive reviews, right JB..

Andria Czyrko

Recently purchased a new Chevy Equinox with the help of Travis Brodofske. Highly recommend him to help purchase a vehicle. Very friendly and courteous. Incredibly quick to respond to any questions I had and checked in a couple times after I picked up my vehicle. I've shopped around at many dealerships (not only GM), and I really appreciated that he did not try to use many of the sales gimmicks I noticed elsewhere. The dealership itself is very nice with courteous staff as well.

Elizabeth Schuyler

My recent experience at John Bear Chevrolet on Upper James in Hamilton was nothing short of a miracle. I arrived unexpectedly and in quite a dilemma. Employees Tina and Caleb are exceptional human beings who helped me out immediately, going above and beyond their employment expectations. During my time in the immaculate waiting lounge, I observed the shop facilities to be clean and organized and also their staff to be courteous to me as well as respectful to one another. The Christmas Spirit of kindness and goodwill is alive and well at the Hamilton location of John Bear Chevrolet. "Elizabeth from Port Dover"

Daniel Lynn

Avian in the fast lube lane is amazing! Very friendly and quick to help in any way possible. Goes above and beyond anything that would be expected of him. Amazing deal with. Avian was quick to have my car into the shop after suggesting I get a multi-point inspection. I saw other cars having an alignment check done by the boys working in the fast lube area. Avian quickly performed the alignment check on my car to allow my car to enter the shop quicker. Was an amazing experience I had dealing with him. including my car being inspected properly and him provide me with a excellent looking print off, confirming my cars health. Thanks for all the help and would recommend this GM location for all needs.

Karen Culp

I’m enjoying my new vehicle. Good mileage.

nick Jemus

Thanks David for the great service over my last couple visits. I know my truck is in good hands with John bear! I will definitely be seeing David for service in the future.

Malcolm Mathieson

Have recieved top service from this dealership so far. One of the best salesman I have delt with. Thanks again Robert Hatcher.

Mike Anderson

Didn't have an appointment, had tire issue. They took me in right away and was fixed quickly! Thank you!

mario dangelo

Great service and friendly salespeople. Thanks for the great deal on my truck James bosher!!! !

Benedict Oburota

It was a smooth experience for me. I'm glad I chose Chevrolet. The people were so nice and the car, wonderful.

Alanna Gotziaman

Attempted to book service appointment online. Successfully made an appointment. Receive a call the next day claiming their system is wrong and they are completely booked solid for 2 weeks. No solution was given when I asked why did their system claim to have availability at that time. They just said it is wrong.

Tracy Taylor

Everyone was friendly and helpful. Catherine kept in contact with us about work done on my car as well as taking care of all details for a rental car while my car was being serviced. She even arranged to have my umbrella taken out of my car and given to the shuttle driver so I could have it without having to come back to the dealership after I was at the rental company. With the construction on Upper James, this was a great help so I did not have to navigate the traffic. When I was returning the rental car a man with a John Bear jacket was leaving Enterprise. I needed a ride back to John Bear and was advised that Enterprise would take me back but thought that since he may be going back I could jump a ride with him - avoiding 2 cars fighting the traffic/construction going to the same place. I assumed he was there on company business. Turns out he was also getting a rental car while his personal vehicle was being repaired. I found this out during our drive back to John Bear. I felt very guilty for imposing myself on him as I simply assumed he was there on company business. At no time did he ever make me feel like I was impossing.He was very kind and accomodating. He made a good impression on me and the quality of staff at John Bear. I forget his name but he tell me that he started at John Bear in detailing and recently switched over to sales. As you already know, an impression can be made on or off of the dealership property. This man is a perfect example. The other 2 women I met when arranging for a shuttle to work and then picking up my car as well as the 2 shuttle drivers were also very nice.

Hugh Nicholson

Our latest purchase of a vehicle from Martha at John Bear was exceptional. Her customer service and professionalism and that of the entire John Bear team keeps us coming back. Thanks again Martha!

Jenna Westerhof

Carmen our sales person was amazing. My boyfriend had come with me to help me look for a new car but every dealership we went to the sales person always spoke to him instead of me even after he told them he was not looking for a car I was. As soon as we were on this lot looking at a car I was the one that was approached by Carmen and he spoke to me the entire time about the car and test driving it and the other ones that were also available. It was a very relaxed environment and I didn't feel pressured at all to buy anything. When I came back to pick up the car he even took the extra time to show me where all the settings were in the car and how to hook my phone up to the Bluetooth. It was an amazing experience and I would definitely go back when the time comes for me to get another car.

Steven Godzisz

Always enjoy my service visit at John Bear Cadillac. They are my Cadillac Store for excellent service & sales. Great Staff with Exceptional Vehicles.

Sharon Curran

I had a very bad experience, after making an appointment for morning was told I need to leave my car. No first mistake I don't live in Hamilton, so Catherine pushed it up on list only to be phoned after 2 hrs that they could not figure out the problem. I waited another half hr before returning which my car was still not ready. Waiting another hr to be told this technician had to call someone else cause he could not figure it out. He then decided that it was between 2 sensors but could still not figure out which one so I should do both. Now I was quoted 145.00 to find the problem and then being told after all this time I had to pay for 3 hrs and 2 parts and I needed to wait another hr. Needless to say mad they brought my car out without doing anything

Wesley

Have made 2 vehicle purchases since August 2020 at this location. Tom Anthanasiou is a beauty of a sales rep. He’s knowledgeable, he’s personable and he’s someone you can trust sending your mother to.

Patricia Pisio

Excellent no pressure. Friendly environment. Staff, receptionists always has a pleasant warm smile when they greet you! Great tea and doughnuts too????

Ryan Eveley

horrible car dealership..went there seen and test drove a truck i loved it and put a deposit on it and started financing..was supposed to get a call in the morning and it never came we had to call and they sold our truck on us basicly overnight after taking our money .. ill never go there again and will advise anyone else on going there for a vehicle

Marvey roach

Martha was very kind, courteous and enthusiastic! I would highly recommend her All the staff was great!

Raquibul Alam

We were planning to buy a Dodge Caravan. We went to Johnbear at 1200 Upper James. We met Mr. Rob Windsor. He was amiable and tried to help in every possible way. We had a test drive with a Caravan and found there was a problem with the brake. As soon as we informed him, he consulted with his manager Mr. Tim Kennedy (who is also very friendly) and promised to change at least two brake pads! We received the van yesterday and found that they have changed all the four brake pads and put in two new rotors. They took our safety very seriously! We were delighted! Thanks to Rob and Tim for excellent customer service. Anyone can go to them for great service!

Andrew Oliveira

I came shopping for my dream truck and left with the truck and a new respect for car salesmen. Glen Rouse in Used auto sales specifically was amazing. He treated me like I was buying a brand new Denali, even though I wasn't. He had all the patience in the world when answering my million questions. David Bernetti was also very nice to deal with as well as John in the finance department. These men made my father and I feel so comfortable and honestly changed my previous opinion about the 'greasy' car salesman. Such down to earth guys who you would want to have a beer with. DEFINITELY going back and sending all the business I can their way, they deserve it. John Bear Chevrolet Hamilton was well worth my drive from Brampton go check them out and ask for Glen Rouse!

Blayde Sixx

St. Catherines location charged for unauthorized work during new vehicle free maintenance appointment and judging by many similar reviews its an unfortunate trend. It seems any good review of this place can be replied to like this: " o ya, just wait....." (All I wanted was a simple refund)

Josh C

Tim from the parts department is a very strong leader . I appreciate the way he deals and tolerates customers .i would definitely recommend John bear for all your parts and service . Thank you Tim

Michael

Both my wife and I had an amazing experience with Glenn, Tim and the rest of the John Bear team. This was our first purchase at John Bear and because of our experience will not be our last. The team went above and beyond and spent the time with us to ensure we got exactly what we wanted. There was Absolutely no pressure to sign on the dotted line so to speak. Glenn put in extra time, and great care was taken to make sure we got the car we wanted. Glenn and Tim thank you again for everything!

Tina and Ian Dayes

Bought a used vehicle from Carmen and Carlo. Very quick and easy. No hassle but lots of help. Had a minor issue the day after I brought it home and it was seen to immediately with no issues.

Graham Robinson

Great service! Martha Christianson appreciated your help! Everything was taken care of and car delivered to my door! Very pleased!

Rosalia Sari

Great service, efficient communication and a really easy way to get a vehicle. If you are in the market for a used vehicle, I recommended you to go see Carmin Muraca at Johnbear Upper James, Hamilton. Carmin is a very personable individual who make your purchase stress free. If there is problem with your vehicle , Carmin ensures that it is dealt with immediately and that his customes are happy and satisfied. Thank you for all your help Carmin Steve loves his truck.

Diana Rubia

The service is outstanding. Tim made the issues with my car as painless as possible. I will never use another dealership other then John Bear.

karl jaenisch

Order and pay for your purchase They will call if it comes in. So nice people that will help you at the counter.

Sandra Babin

If you need to buy a car please go see Martha Christiansen… An absolutely amazing sales lady. She is honest and lovely and it was a truly enjoyable experience, trust me go see Martha. There was a suggestion from the dealership to repair a part on my pre owned vehicle rather than replace it, which was part of the sales agreement. My husband and I were not agreeable with that suggestion and Martha took care of it quickly without any issues. Martha Understood that having it replaced was important to us. She is an absolute joy to deal with And the dealership was meticulously clean and bright with exceptional Covid protocols. We would definitely recommend this dealership and in particular Martha Christiansen.

Daniel O'Neill

I was fun. They are so nice and took care of me did exactly what I wanted. ☺

Treesje Bjorgan

Great customer service. Sales consultant Carmen Muraca made the purchase of our new vehicle a smooth and stress free experience. He offered expertise and commitment to making sure we walked away with a great deal and a superb product! Thank you to Carmen and the John Bear team!

Mike Wilson

Scheduled an appt for 7:30 am thinking this is when the car would go in for service work and was also told "the earlier the better if you can make it". I get here at 7:20 and was told that mechanics don't actually arrive until 8am (The gentlemen on the phone fails to tell me this). At 8:15 I ask Catherine Ribeiro (service manager) when my car is going in (as my car was still parked in the same spot outside). She replays very shortly. I was told the car would be completed by 9am. An hour and a bit passes and my car finally goes in at 8:47 am. I was scheduled to have two repairs done but because the one took so long I decided not to get the second done as I had to get back to work myself. What was supposed to be only a 45 minute job turns into close to three hours.. Waste of time and the service account managers don't have a sense of time management. Don't tell your customers to come in at 7:30 when nothing starts until 8 at the earliest but in my case close to 9:00. If my second repair was completed I would've been there for another hour. They then tell me it was a new guy that gave me the wrong information on when the service starts...easiest excuse in the book...Brutal service

Steve McCallum

Bob and Martha were fantastic. They found me an awesome new truck. I even got it earlier than I expected! Awesome service.

Dmitry N

Waited over 30minutes to get Joe Sacco to do an appraisal. Could see him amicably conversing with his colleagues at the office while we waited. Appraisal itself was quick and professional.

Rick McDowell

20 Years ago I vowed not to return. I should have kept my vow. This is a 2 part review. Firstly, I have never seen such blatant disregard for customers safety ever. In the hour I stood waiting for my vehicle the 2 ladies at the service appointment desk refused to wear their masks. Instead they hung them under their chin, we saw them both talk to at least 6 other employees unmasked and right in their face, no 2 meters. One older gentleman was having issues and again she was right up in his face. We did see them put them on when a few customers came in but for the most part is was disturbing. Our vehicle was brought in and was there 2 1/2 weeks and didn’t get foxed. For that matter there was more wrong with it than we dropped it off. We took it to another place and it was completely repaired in 4 hours. Bear was replacing modules and such when it was in fact a simple broken wire. Their technicians need better electrical training.

Deidre Beck

My husband and I are from Georgia , our 2015 Impala engine light came on and of course we panicked being here in Canada. We went to the dealer on Upper James and was truly impressed at the fast service and the incredibly knowledgeable wonderful woman at the desk. She gave us directions to places to eat nearby while the car was being serviced asking if we needed a shuttle, also offered us coffee or tea . My husband asked questions which she quickly responded with kindness and actual concern .And then to top off this experience, she had the car washed and vacuumed before handing the keys to my husband. I wish I would have gotten her name, she is amazing and they are very lucky to have a person like her greeting and helping the customers. Thank you to the woman with the beautiful smile!

Dave N

Went to the parts department for oil filters. Very quick and friendly service with reasonable prices.

James Smith

My service experiences at John Bear are always first class; this time was no exception. Service Rep. David Elliott always ensures that I get the service I need in the most efficient way possible. David always goes the extra mile for his customers. The way he interacts with customers goes a long way to help build and maintain this customer's trust in John Bear. Thank you, David, for your assistance.

Cheryl Herod

They are a rip off would never go there again .tore my car apart without asking me and gave me a list of repairs that did not need doing then charged me over 200.00 dollars for nothing and I sat there over four hours. NEVER NEVER WOULD I GO THERE I HAVE BEEN AT A DEALER FOR YEARS NEVER HAD THIS HAPPEN.SERVICE MANAGER VERY RUDE

Derrick Tiemersma

Walking into the Express Department at John Bear you realize this isn't going to be your ordinary way of getting your car serviced. The facility is state of the art , clean and flows like a well oiled machine. The staff are courteous , friendly and willing to help you with whatever problem you have , be it big or small. Definetly a standard as to how a customer should be treated. Two thumbs up !!!

Emi Park

Had a wonderful experience at this dealership. Starting off with James, who showed us the car and also made sure we were happy before we drove off the dealership. And Dave, who explained the financing in detail. Everyone at this dealership was so friendly. Most definitely will purchase again from them.

Johnny

Excellent service , recently had a flat on my tire and the tire sensors were not working , I called and they got me in ASAP and repaired my problem. I am going to definitely buy my next Cadillac from john Bear. Thanks team!!

Jean-Marie Fiala

Recently went in for service and tire change. Appointment was made to suit my schedule. Very happy with entire process. Thank you Catherine R for greatest service!

Robert Fraser

Your service people really rallied after a previous so-so service experience! You checked my car over thoroughly, investigated and repaired some self-incurred damage to the plastic cowling underneath the front of the car, rotated the tires and did a nice exterior and interior cleaning (the interior wasn't asked for but was really appreciated) for 80.00! THANK YOU!!!

Cheryl Gates

My service rep. called me to inform me about problems with my brakes so that I could make an informed decision. I decided to have the repair work done because it is very important to maintain safe brakes. As a consequence I am confident that I am driving my car with safe brakes.

Robert Scales

Cory was a great help when I was looking to purchase a new car he put me onto the new Chevrolet volt and I wasn’t considering electric but after his explanation and the benefits I was convinced that I was making a great purchase. The whole process was simple, smooth and I did not feel pressured at all. I highly recommend John Bear and Cory as your salesperson!

Sherwin Paul

We had a great experience with TOM and DAVE. These guys made our deal quick and easy with no hassle at all. They are extremely knowledgeable and friendly which is one big factor for us to choose this dealership and proceed with the purchase. We love our brand new car. Very fuel efficient. It’s worth the purchase. Highly recommended!

Alicia Roberts

We had a great experience with this dealership. Piero was a amazing salesman to deal with. Worth the drive to Hamilton.

Dave V

I Just had my 2017 GMC in for service. When I went to pick my truck up I did a quick check and noticed a crack in the front grill. I asked the service adviser Catherine Ribeiro to come take a look. Before I was able to finish telling her about the Issue she was cracking jokes and saying you must have amazing eyesight to notice that and proceeded to tell me it was like that when it came in. I have never been talked to with such disrespect. I purchased two brand new trucks from this place in the last 4 years and will not be returning due to their disgusting attitude.

Emma He

It was a great experience, Victoria was great, knowledgeable and was very helpful, thank you very much

Anthony Locane

My sales rep Carmen Muraca provided excellent customer service and assistance during my recent purchase at John Bear in Hamilton. He was very knowledgeable and was happy to answer any questions I had. Carmen was very detailed in reviewing all the paperwork that went along with the purchase. I would highly recommend him and this John Bear location to my family, friends and colleagues.

R Cameron

I see by other reviews that John Bear is a great place to purchase a vehicle but please be aware there service reviews are miserable and mine was no different. A simple oil change became a total failure. I found scratches on the top of my fender, I returned to the service department and they denied that they were responsible but if I wanted to leave it with them they would have the detail department look at it. This option was inconvenient I decided to try to polish out myself. As I polishing the fender I was surprised to find a number of oil patches on my newly sealed driveway! Back to the dealership, again poor customer service they said there was no leak and it was just residual oil and they had wiped it off. If I hadn’t paid $90 and received any kind of apology I might let that slide. Being a business owner I want know if one of my clients is unhappy so I felt obligated to let the service manager know about my experience. I called left a message and sent photos to him on Monday, again Tuesday, and again Wednesday (oil still dripping) suggesting I should reach out to John Bear. Surprise I got a call back. To be told he was to busy to check his messages or emails??? He offered to have my driveway cleaned something I had already done. Needless to say I will not be returning even for warranty service.

Tyler Watson

I had brought my mothers vehicle in for service. I had waited to speak with someone in the service department. Everybody seemed quite busy, but Caleb noticed me standing there and immediately hung up his phone and asked if he could help me. I appreciate the little things like that. I didn't have an appointment but I wanted a second opinion on my mothers brakes. Caleb got my moms vehicle into the shop in LESS than an hour, provided me with the results of what was found, washes my car all within 1 hour and a half ! Here's why I'm writing my review. I knew what the brake measurements were prior to dropping my moms vehicle off to John Bear. I've been a licensed mechanic since 2007. I am moving away and I wanted to see how trustworthy and customer oriented John Bear was, so I created this "Test". Caleb. You explained to me my mothers brakes did NOT need replacement, nor did they need any service either. I told you to replace them IF NEEDED, you did not charge me a dollar as it was NOT needed work. For that, you have earned a client. You could have done what another GM dealer did, (I'll leave their name out of this), and just replaced them and brought in over $1000.00 revenue. But you chose integrity and honesty over money. I have spread your name and JohnBear around to a few people I know. God Bless.

James T

Fantastic dealer! Friendly and does things right. Lube Service was great! Update: Today I went to John Bear and yet again am more than happy with the service.

Monika Palanki

It was my first, but not last service at this dealership. They were so professional from the check in till the end. Totally satisfied with car and customer service.

Rebecca Schramek

Dave was great. I mentioned there were no Christmas decorations, he went out and got some! Above and beyond customer service. My car runs great now, thank you

Andrew VanZandt

My wife & I had a great experience with Robert Hatcher, no BS and straight to the point. I knew what I wanted and they sold us a beautiful truck that we couldn’t be happier with. Thanks again Robert!

Andrew Cigna

Don’t buy a car. You by so much a get nothing in return. We spent $20k on a car and got the basics. There’s better dealerships

Jasmeet Singh

My Cruze broke down around Stoney Creek yesterday and I had the closest mechanic look into it. I was informed that the water pump needs to be replaced. Luckily, I called in John Bear for quote on the price of water pump where after discussion with David Elliott (Service Advisor) I came to know that my car was covered under powertrain warranty for water pump. David made the process simple and easy to follow. I got the car towed to their place within an hour through Chevy Roadside assistance. My car was dropped at the dealership and David received it. I was not able to come along due to some work but it was nice to have a quick follow up from David when the car got there. Although, he informed that they were booked till Thursday and will work on my car on Friday (I was good with it), my car was fixed early next morning (today). The service was quick and excellent. David E. is definitely an asset to the company. He followed up with me on time when the car was fixed and I am very satisfied with the kind of service I had. I would highly recommend anyone who wants to deal with honest and reliable people to visit this place for their car service. Way to go David!!

Peter Mu

Just GM being GM. Service is great. People is great. Pricing needs some help.

Nicole Fujs

Friendly staff. Piero is a very knowledgeable salesman and Dave took care of me getting all my financing in place. Took all of 5 days (one of which was good Friday so they were closed) for me to drive off the lot with my new Chevy Cruz which I love. Thanks too both we will be back to upgrade our other cars.

Rob Blackborow

Rob W was very helpful in purchasing our new used car

Jordan Myers

Just bought an XT4 from James B and he was great... kept me in the loop the whole time on all the next steps!! Awesome Service

Peter C

Attended for a water leak. Was advised nothing could be done till the New Year. Queenston Chev gladly brought in a leak expert the same day. Wont be back to Johnbear. I use a fleet card and am no stranger to this dealership.

Eric Timms

Carmen Muraco sold me my car and I Got my car when I was told I would and staff was very friendly and very helpful.

Emily S

Horrible service department. They are rude about everything and act as though you are an inconvenience to them. We purchased a new truck in July and when it was in for a regular oil change service we were told that if we didn't have our tires rotated that day our powertrain warranty would be void. I'm all for routine maintenance, but the truck is 5 months old. We spoke to another Chevrolet dealership and they said that this threat they made is false. Good riddance Johnbear.

Shelley

Had a great experience buying my car off of Glenn in the new car sales department. Glenn made the sale of my car as seamless as possible. Johnbear hamilton is the go to place to buy a new car. Make sure when buying ask for Glenn in new car sales!

Sarab alkhatib

John bear is the best dealership. We’re so thankful to Bob who went above and beyond to find me the car I desire and he made it happen so fast. I’m in love with my new Cadi and with the service was provided to me. I strongly recommend this place to anyone who’s looking to buy a car ????

jordan vanderwoude

Went in to look at a pick up truck for a fleet vehicle. After asking the salesman to take it for a test drive he simply said he did want me to take the mode they had available. Brutal customer service.

Cynthia B.

I had the best service with Rob Windsor from John bear. Provide all the required information in order to purchase the best vehicle for my family. Thanks Rob for all your help. We love our car.

Chinny Pross

Just wanted to say that this was our first time purchasing a vehicle from John Bear and I was very impressed with the dealer and our salesman, Tim Kennedy! We came in the first time to buy a vehicle for our daughter, which we did, and then ended up buying a new Traverse for ourselves. I totally appreciated the courtesy and professionalism with which Tim treated us. I liked the fact that at no time did we feel pressured and Tim always seemed to have time to answer our many, many questions. We came in the second time to originally purchase a vehicle for our other daughter but when she changed her mind Tim still treated us with the same courtesy and politeness. The way he treated us with our daughters resulted in us buying our new Traverse from him too. Kudos to Tim and thanks again for all your assistance and time in helping our daughter purchase her 2010 Cadillac SRX and our purchase of our new 2015 Traverse!

Dave Sephton

I spoke with Mark in the Parts department. And while GM had discontinued the part I was looking for, he took time and interest in solving my problem. It is rare to find someone with that level of committment to customer satisfaction. If Mark is any indication of the level of service and culture at John Bear, I will absolutely be shifting all of my automotive needs to that dealership. Thanks Mark. Dave.

Ron Marini

We are so pleased with the service culture we experienced at John Bear Hamilton as we went about purchasing our latest vehicle. This business has a customer-centric focus which means that virtually every encounter with sales, administration and service staff was satisfactory from beginning to end. This is the second vehicle we have purchased from John Bear Hamilton and we are pleased to say that while the experience during the first vehicle purchase was very satisfying, our latest experience exceeded any and all of our expectations. Based on our experience, we think that anyone looking to purchase a new or well-maintained used vehicle should visit John Bear Hamilton and see for themselves.

Amanda McNicoll

I went in today and I dealt with a gentleman named Caleb and he was really nice. Took the time to explain to me what was wrong and he best way to deal with it. Answered all my questions no matter how silly. Top notched customer service!!!!!

Geraldine Schweinbenz

Great service from Greg W. Had my vehicle done in no time. Very informative and friendly.

Nik S

Aarun Wissa the Business development manager was absolutely amazing to work with. I was selling my used truck after a lease buy out and he made the entire experience pleasant. Shopping for and selling cars can be very stressful especially in todays current market but Aarun was knowledgeable about the process, and clearly informed me about what I was to expect and made the transaction seamless to complete. Not only were they accommodating when I wanted to drop off the vehicle but willing to work and negotiate, to reach agreeable option and one that we were both satisfied with. I would absolutely, without a doubt, refer friends and family over to the dealership as well as Aarun. .

Doug Ryerson

Purchased my new vehicle from John Bear and dealt with Martha who looked after all the details and went out her way to make my experience easy.

Steven Greaves

Johnbear parts review Me: I am ordering this for my moms birthday so please do not call her. Call me on my cell and I will pick it up. Johnbear parts: Sure, no problem. Also Johnbear: *leaves voicemail on my moms phone telling her that the item is ready for pickup* Me: ... Thanks for ruining the birthday surprise Johnbear...

Kevin Green

This place does really good work on your vehicle. However, they don't own mistakes well. They just don't seem to care. Last time I was in they forgot to do one of the things I asked for. I only asked for 3 things to be done. Instead of doing it , they just said , well there's always next time to do it. They should have taken the car back in and completed the work. They are slow and disorganized. If you can tolerate this kind of environment, get your car fixed here.

C Keats

I can’t recommend John Bear Hamilton and the team there enough. My total car buying experience was smooth from start to finish. They took the time to understand what I was looking for as well as what was important to me. They used this to provide me with my perfect match! On delivery day Victoria and Marcel helped me get in and out quickly and answered all my questions. Loving my new car !

Steph Suchard

Recently purchased a vehicle from here and dealt with rob windsor. He was absolutely amazing to work with. We love the truck we bought! We would highly recommend purchasing from here.

Carter Cooke

Overall fantastic experience with the purchase of a 2020 Escalade, from first visit / test drive to delivery of the keys. Probably interacted with about 10 different members of the John Bear team, and every one of them were courteous, professional, and would do anything they could for me. Great environment and culture at the dealership. I would highly recommend them! Thanks for a great experience John Bear team! Cam C.

Bob Parker

Thanks John and Kristen Bear for helping my wife find a brand new vehicle your staff is very honest !

Steven D

I wish I could leave a -10 star rating!! I spoke with Katherine Ribeiro and Sean smart in service and I have never been treated this poorly in my life. Rest assure I will never EVER do any servicing at John bear and neither will any of my family and friends!!.

Paula Cain

Very thorough on inspecting your vehicle. Very satisfied with their service

Trevor

Worst service department. No one has an answer for you and safety is not their number one priority. Definitely don’t recommend going if you plan for friendly quick service

Laura Ouwehand

We recently made our first purchase from John Bear through long-time sales agent Rob W and we are very happy we did. Rob was very pleasant and professional; he was attentive to our needs and requirements and patient with our decision-making. We felt confident with our purchase, and nearly one month later, are still completely satisfied with our car.

David Wildish

I take my car there because it's under warranty but once the warranty is over I will not be returning for the mechanical service. Every time I take it in including for an oil change they say I need an alignment even though maybe 2 weeks earlier I already had one. And every time I take it in they tell me I need at least $1,000 worth of work done to the car that's not under the warranty. I'm going to quite a few dealerships and I found this one likes to gouge and nickel-and-dime people there one woman in the customer service Catherine I believe is her name really needs to become better trained at handling people her people skills suck

Robert Lamontagne

I recently had my Pontiac Vibe in for a couple of recalls, the service for the recall was great, I was treated wonderfully. Immediately upon picking up my car, some sensor lights in the dash were on, and stayed on that were not on prior to servicing the car at John Bear. I called today after ranting about how great the service was only to find out they will charge me $140.00 to diagnose when those lights were not on upon dropping off my car. Therefore I can not give them a full good rating, very disappointed. Forcing me to drive my car dangerously not knowing what is wrong, and i'm thankful the weather not icy and snowy right now, as one of the lights coming on is ABS.

Thomas Terpstra

Bought a Chevy Colorado there this summer sales guy Tom and sales manager were great found me something I’m my budget and I have no problem with the sales team however the service devision of this dealership is 0 stars it’s complete trash. My new truck was delivered missing a part and they finally got the part 3 months after I complained. Then I had to call for months trying to get and appointment but NO one would answer my calls finally they called and got a hold of me and we got an appointment booked. So I went in today and they’re employees look like the walking dead no one smiles or converses with you I felt extremely unwelcome I wish I could have gotten the part at Stricklands where they’re friendly and smile and joke with you. I highly recommend you go to different chev dealership the staff are so miserable at this one it gave my chills so glad I never have to return!

Tricia Colibaba

We recently purchased a new Buick Enclave Avenir . Our sales rep was Martha Christianson and we highly recommend her to anyone looking to purchase a new vehicle at this dealership! Martha took the time to show us a few vehicles that met the criteria we were looking for. She is enthusiastic and truly does want to help with any questions you might have. We have purchased 4 new vehicles from this dealership since 2016 and recommend it. The only ding against John Bear is a few bad experiences with a Service Advisor...avoid using Catherine in the Service Department and you’ll have a great overall experience at John Bear.

Joseph Dallos

A salesperson was readily available to assist me with the purchase of a new vehicle. The salesperson was very knowledgeable of the vehicle type I was looking for, was very patient and guided me through the purchase experience. Other client representatives were very patient and thorough at reviewing the contractual and financial aspects which made the experience very comfortable. Well done by all!

Dave Shaw

Went in looking at the Trail Boss. Justin Challis was extremely helpful and did not pressure in anyway. A very positive experience. Would definetly recommend this salesperson and this dealership.

Tracie Havlin

We went to John bear to upgrade our work truck on the heals of dealing with the most confused salesperson ever over at Queenston on the mountain. From start to finish it was the most polite,professional,streamlined experience of ever buying a vehicle.We had the pleasure of dealing with ROB WINDSOR and we couldn't be more pleased if other sales people had 1\10 of his knowledge or professionalism than that would be great but they don't and can't even come close to Rob. Rob listened to what we wanted didn't attemp to sell us what we didn't need then he went and made it happen , he really went the extra mile to get this done in a timely manor . Well done we will be back and as we grow our company we will use John Bear for all our auto need here on out. Thank you Rob great job! Regards Stack Electric

Julie Ivan

Called a very friendly Rob Windsor to see about a car and was in and out with my beauty new purchase in a matter of days! Will definitely use them again when needed

Gaehyahawih

We bought a brand new Silverado from John Bear. Our salesperson was friendly enough. Turns out, the expensive SAL warranty we purchased was a SHAM! We were not told some electronics were NOT covered. The warranty is essentially a cash grab ... do NOT buy the warranty. I now feel the management had shoddy practice as well due to this. I will not be returning here. Buyer Beware for sure at this dealership :(

Mike Monette

Recently moved to Hamilton and brought in my car for the first time here due to a check engine light. Horrible first experience they blamed another dealer for a previous repair when it ended up not being that at all. The other dealer from another city sent two drivers to pick up my car, repair it under warranty and drove it back to me in Hamilton - now that is service. Service advisor never returned my call nor did the service manager. Will not return here.

Rebecca Mercer

Made an appointment to have parts put on my car for 9 a.m but now being told they can't get it in till 1 p.m because of Covid. Why make an appointment for a certain time if they can't get it in until 4 hours later and what does covid have to do with have totheyo appointment times? You make appointments for a reason and if you can't get it in for that time or within an hour of that time it's unacceptable. Very disappointed considering I had other appointments for the time thy said that they can't get it in till. Which is why I made the appointment for 9 a.m.

Shannon Coultes

We had a wonderful experience from start to finish with Victoria Johnson who is consistently excellent with each purchase we make. Instead of purchasing large trucks this time, Victoria had to help our 73 year old Mother purchase a brand new car after 9 years. Change is definitely difficult sometimes, especially when we get older. I want to thank Victoria for the time she spent with Mom, making her feel comfortable with her purchase and taking the extra effort to show her how to operate her new vehicle with everything from how to unlock it, to paring her phone with the bluetooth. Our Mom is in love with her new car and we couldn't be happier to have her in a new safe vehicle. We will deal with Victoria with all our future purchases, when you receive exceptional customer service these days especially with the times we are in, there is no reason to go anywhere else.

Ryan Desrochers

Just bought a used truck at John Bear, I was surprised at how hard the salesman James was working to get me what I wanted before he even did a credit check. I was so impressed that I decided to buy it outright, thanks for being an awesome salesman James!!

Nermin Iriskic

A very big thanks to Martha for helping us pick out a perfect car for us ..She is phenomenal..

BEN KWOK

Worst experience, shop at any other dealership. Unprofessional and a total mess up from the delivery. As soon as they have your money they will try to wash their hand clean of any issues. Bob the manager was a joke. Trust me , shop at any other dealership other than John bear. I wish I did.

AM

I highly recommend John Bear Hamilton. I bought my first vehicle here in October 2019 and was very fortunate to have Bob Sayegh help me through this experience. He was friendly, kind, helpful, and professional from start to finish of the buying process. Bob is very knowledgeable and was able to answer all questions and inquiries that I had. Bob has made this experience absolutely seamless and stress-free for me. I definitely suggest working with Bob if you have the chance - he’s the best! Melanie Palmer, the financial services manager was also wonderful both inside and outside of the dealership, as she promptly responded to my emails after hours. Overall, I am very pleased with the customer service I experienced at this dealership.

Mike Mitchell

Quick, professional friendly staff.

Bradley Joel Johnson

Great Experience working with Rob Windsor at Hamilton John Bear!! He was very quick to respond, professional, and courteous. He kept me updated with the progress of the 2500 HD GMC Denali that I had ordered. He went out of his way to make the process and delivery smooth. 5 STARS Rob!! Thanks again for your excellent service!

Amy Quattrociocchi

We spent a Saturday visiting car dealerships as we had a list of cars we wanted to test drive. We did not intend on purchasing that day. We were feeling discouraged because our experience had been one of either very pushy sales people or being completely ignored. John Bear was the last stop of the day. We were looking at a vehicle and Glenn came out to ask if we had any questions. He was very friendly, knowledgeable and had a great sense of humour. He was not pushy at all and he took the time to answer all of our questions. An hour later we were signing papers for our new 2020 Terrain, which we are loving! All around we had a great experience with everyone we encountered however, Glenn really made the experience an easy, stress-free and enjoyable one. Would highly recommend John Bear and Glenn if you are looking for a new car. ~ Paul & Amy Q.

Tyler McCormack

One of the worst possible experiences I have ever had in a dealership. Consistently talked down to by the sales manager and sales representative since I am young. They also have no idea about what cars are in the market and what is coming in. Stay away from this place if you are looking for a new car. Also when I was leaving they made rude remarks that they thought I didn’t hear. Totally unprofessional and never going there again.

Jess

My initial experience dealing with this dealership was great. The sales lady was so efficient and had great communication with me. Then came getting winter tires... After calling two different times I have come to the conclusion that most people here don’t know what is going and their computers are NEVER working. The sales girl I spoke with the first time tried to up-sell me on rims for my winter tires by saying “the rubber often rips when they are being taken off the rim so I would have to buy all new tires anyways.” After talking to another tire shop, my dad and my boyfriend I am realizing this almost never happens. I guess I’ll be getting my SRX serviced else where.

carrie nie

Had an awesome time picking out my new car! Dave was great to deal with. Very knowledgeable about the car I was interested in and he was able to get me exactly what I wanted. There is nothing I could say bad about my experience at Johnbear, I will definitely refer friends and family.

Matino Itil

Number 1 dealership in Canada. Great customer service and great vehicles!????