Reviews of Image Honda (Car Concessionaire)

Chintan Patel

Excellent customer service by stacey and riaz

Donna Murray

Pretty good service. To be expected, will try to over sell. Nothing major to say good or bad. Will return.

Galaxy Dream UwU

Super happy with the customer service ac stopped working they had me in and out great job

Josh Houweling

Great experience! We traded in a vehicle and they went above and beyond for us. Big shout out to Habib who helped us along the way and went above and beyond for us! The absolute best experience we’ve ever had at a dealership before. Definitely recommended and thanks again to the team at Image Honda!! You guys rock!

Kate M

I’m a little slow on writing this review, but thought it was very important to do so. Last Friday (October 15th) I was at the Service Ontario office trying to replace my severely worn licence plates. The Service Ontario office had no suitable tools for removing the bolts that secured my old plates, so I went searching for help. Luckily, I found Wade Zagdanski (Sales & Leasing Consultant) at Image Honda. He was very friendly, and quickly made himself available to remove the old plates from my vehicle with his trusty power tool. He even hung around to put the new plates on for me too! I appreciate all of his help, despite the fact that I am not yet a Honda customer. Truly great service with a smile!

Lj B

Always had great experience dealing with this dealership. Jay, from parts, has excellent customer service skills. Thank you!!!

Linda Lee

Just purchased my first new car at Image Honda....what a great experience! Staff are so friendly and helpful. Our salesman, Abdi was so patient and helpful. He made the experience pleasant and fun. Julie, the financial person was super helpful too. She took the stress out of finance! And finally, Sumar, who showed us the featues on the car on pick up day was awesome! She really knew the car well and made it a fun experience. Looking forward to seeing them again!

Brennen Beauchamp

I had an excellent experience with this dealership. Everyone I dealt with was super friendly and honest. When I picked up my new Civic, Summer (I didn't catch her last name...) did a fantastic job getting me set up and giving me a tour of all the available features in my new vehicle. Would highly recommend.

Mark Dowinton

Very friendly staff. They always make you feel welcome

Tyrone Pao

Um? Did not know?

Rakesh Sharma

Honestly i like Honda but since they are not finance the car for students and even for temporary migrates which is the worst of Honda..

Rick Boyd

Took my CRV in to have it inspected because it was making a grinding noise from the rear wheels. Turns out my pads were stuck to my rotor. The Service Manager Steve was great showed me the brakes and explained why they were stuck. They got me back on the road fast with new rear brakes and serviced my fronts so they wouldn't seizing as well. Definitely feel safer now driving my new born around! Thanks again Steve and his team!!

Melissa Daniels

Called there to order parts for pick up.. Friendly quick service even when it was not in stock I got it by next morning... Only complaint is the parking lot to get to parts counter is always packed due to limited spots to park to get off the road.

rajesh patel

I brought used Honda CRV 2017 and at that time I have noticed one dent and they told me pick up now and some will call l you once we have mechanics for check I brought last Oct 2020 and as of today mean March 18 2021 . I don't even received one phone call or email from Image Honda There service is distinguishing Don't buy any vehicles Very bad customer service

Rashpal Jammu

I had an amazing experience getting my car repaired. The staff are super friendly and very helpful throughout the whole process. Special thanks to Riaz and Stacy for going out of there way to assist me and being flexible. Also the quality of work that was done was outstanding. I highly recommend Image Honda.

Babak Mohammadi

Worst ever. I got my civic 2014 here last year knowing the exact problem with it. After a day they charged me with diagnostic fee saying there was nothing wrong. After complaining to Honda they recalled the car and fixed the problem. However, it happened today again. I brought the car back having the same issue as last year and again they charged me with diagnostic fee saying there is nothing wrong with the car.... basically they charged for a diagnostic task which didn't happen at all (or properly). Not sure why Honda lets these guys working here. I would never brought my car here after the first experience if I had another option close to my work. Update on Dec. 11, 2018; Unlike what they said below in the response to this review, there was no further follow-up after 8 weeks. I don't need their call but at least don't lie !!!

Vipul Patel

Great for buying genuine honda parts.

Alex Hill

I leased my Honda Civic from here and had a great experience. Mike in sales was honest and fair and I recently had to come in for service and Niall helped me fix everything within minutes. Thanks guys for everything!

hossein kavandi

The second time I took my car to Image Honda was awful. I asked them to check the infotainment system crash which was mentioned on the first service. But surprisingly they said this issue comes from the dash cam. I am pretty sure they are wrong because the first time I didn't have dash cam and they refused to fix the problem. I don't recommend this dealership to service your car. Try another one. I called and left a message for the service manager( as I was asked) two times but he didn't call me back!!!

Amritpal Bhogal

Great place with great people

James Ferreira (JFerreira14)

Amazing service! Super quick and friendly. Printed out a huge detailed service paper showing all the issues with my car and even issues that were starting to show. Detailed pricing and time frame for all the repairs. Amazing stuff!

Manny Quadros

Overall great experience, bought a CRV with the help of Mike Fallis and my wife and I were introduced to our new car by Sumar Arguin on Wednesday evening, who was the extremely nice and full of information :) See you guys in a few years for another great experience !

E V

Curtis did a fantastic job buffing out scratches in my car. Thank you Curtis!

Mifthioul Wahed

Customer waiting room is too much congested there is a lot of tire disgusting smell with masks even proper way cannot take breath but customer service is good

Amanda Deschenes

I had such an excellent experience with Ralph, who sold me the car, and Haley who helped me finance it. Both were very willing to help and answer any questions I had without making me feel like just another customer. I felt no pressure at all during the process. I love my new car.

Erin Marie

I wanted to update my review as these guys deserve recognition for their customer service and care! I recently purchased a second vehicle from this dealership and after not having it very long the motorized sunshade broke. After I was given a really expensive quote to fix it the service manager Steve was able to advocate for me to Honda Canada that this wasn’t an issue I had caused but rather a manufacturing flaw in the vehicle. After all was said and done Honda Canada covered all the expenses and they even honoured their promise to do a second air purifying treatment (previous owner was a smoker) free of charge. Not to mention it was finished a day earlier than expected because they had a senior technician work on it! I picked up my car yesterday and I’m beyond thrilled! Thanks again to Rob and Steve and the service team. You guys have top quality customer service!!

Phyllis Qian

Billy MacNeil is one of the nicest persons I have met. Julie McHugh was so helpful when I applied for my lease. And Niall Richardson is extremely friendly and patient. All in all, I have had a good experience in Image Honda. And I plan to lease my next car in Image Honda as well.

John Gauvreau

We are very happy with the service we received from our salesman Josh and from Haley in financing. Josh was very responsive and friendly and in the end we purchased a new car from him. Full marks to Josh for a job well done.

Chris Leendertse

Wanted to say a big thank you to Abdi and the team at Image Honda for helping me with my recent Odyssey purchase. This dealership is first class and if you're looking into one of Honda's amazing vehicles, give Abdi a call. He's friendly, knowledgeable and patient and was great to deal with during the entire process. Would highly recommend working with him and the team at Image if you're looking for a new vehicle. I've also used the Service Department at Image for maintenance on my other Honda and their service is nothing but the best. You won't be disappointed after any visit to Image Honda!

Sarim Ahmad

I bought a Honda Civic Touring from Danijel and it was the best car buying experience I’ve ever had. He was super professional and made sure I was comfortable right to the very end of the process. My ride is amazing and I plan to come back at the end of my lease to see him. Image Honda is an amazing full service dealership that makes you feel like family. What a deal I got!! Go see Dan right now and he will make your car dreams come true!

Danielle Cameron

I've had my car in for routine service here twice and have been very happy with the experience both times. All the staff I've encountered here have been courteous, upbeat and thorough. I've found they're always finished with the maintenance work 30-40% faster than they actually estimate, which is really nice! Will definitely be back in the next time the maintenanceminder chimes on.

omar shams

The Image Honda sales and management team are professional, welcoming, helpful and simply amazing. They took their time to answer all my question, explain the features of my new vehicle and found me my favourite color vehicle in quickest time possible. I strongly recommend this business to any one in search of a new or used vehicle. Kudos to Image Honda and the awesome team.

Joanna Suan

Ask for Josh when you walk into Image Honda. I'm thrilled he was the sales associate the reception guided us to - from the moment we said hello to the minute we signed the contract, Josh was honest, open and very knowledgeable. At no point in time did we feel pressured or uneasy about the process or decision we made. I'm loving my new Honda and am glad this was the first dealership we walked into that Saturday morning.

Erin Thorson

I just bought my 4th vehicle from Image - I cannot say enough about the people here. From Mike and Rob who handled the sale and trade in, Julie for all the other paperwork, Sumer who walked me through the new features - - you guys and the rest of the team are why I will KEEP coming back. The mechanics and techs, parts counter folks, all the other sales reps who treat us like family..... Folks, if you need a Honda, don't go anywhere else, Image Honda will take care of you.

Tiffany Margerison

I just bought my first car from here and i am very pleased with my experience, both Billy and Sumar were great at explaining everything and were super nice. I would recommend this dealership to my friends and family.

Paul S.

Went in for service for oil change and they didn’t do a proper 21 point inspection, again after doing other work 3 months later they had missed transmission fluid needing a change that was way overdue, do not recommend here as they don’t care for your cars maintenance and just say they did 21 point inspection but never actually do it.

Ashlee Whyte

I bought my 2015 Honda Civic EX with Josh in February 2019. My entire experience with Image Honda was phenomenal! He helped me every step of the way find to find the perfect car to fit my needs. GO SEE JOSH!

Sanjay Calvin

Great service

Bryan Hoang

Purchased a 2018 Manual Civic LX in Aegean Blue, Every person I encountered made me feel so welcome, whole environment of the dealership was awesome!! Sam was a great salesman and was so easy to talk to. First time buying new and when I go to buy a Type R some day I will DEFINITELY be coming back to image Honda, For now all I can do is recommend every person I know looking to buy new to go to the best dealership ever... Image Honda!!! :)

el leiva

Bought my 2020 accord at image Honda. Bought accessories there as well. Took my car in for its first oil change at image Honda and will continue to come back because of the friendly staff and great service

Christian

My wife and I were desperate to find a good reliable car for our new growing family. We walked into the dealership with low hopes in finding what we were looking for due to its high demand, but after speaking with Anthony, we walked out extremely excited and happy with our decision to go with another vehicle. Anthony was very knowledgeable and sincere in his desire to get us what we needed and not what he thinks he could get away selling us. You can bet that we will be returning to Image Honda and to Anthony when we are in the market again.

Amanda Brooks

Josh was the best! He helped me find the right option for me and took the time to understand what I was looking for. If you looking for someone who really shows that he cares ask for him :) Overall every experience at the dealership was great, I'll be back!

Salar Mehrad

Customer service was terrible. Seems like they’ll try to come up with any excuse to point blame on the customer and not the dealer. I had my winter tires with pressure sensors installed, already on rims. Pick up my van, tire pressure light is on. They claim that only sometimes the pressure sensors get programmed and the other times it’s automatic? Why don’t you just say you skipped the QC that checks for any dashboard lights. That’s definitely how it felt when I’m told only sometimes they need programming? Furthermore, they told us we didn’t have pressure sensors! We bought everything tires at image Honda and they didn’t know? They even claimed that programming the sensors is extra that is not included with mounting tires? So why didn’t this give us a hard time the first season? No, it seems like no care was given to our service. No pick up call, we just had to show up. Employees were more interested in having a conversation with each other rather then with us. Over an hour to pick up my van, after they gave us the keys and we paid for the “service”. Frankly I have no clue what was true and what was a line they were feeding me but it really felt like I wasn’t treated fairly or with the respect I deserve. This will be the last time I get any work done here.

Melissa Johnson

Image Honda is trying really hard to help me with the issues I have been having with my car. I appreciate the work that they are doing. I recommend going to Image Honda over Henley Honda hands down. Their service is fast, they are friendly, and sincere.

J P

Excellent customer service. We received just the facts. Financing options presented fairly. We bought a used Ridgeline and everything that was promised to be done was. Drove away very happy. Thank you Image Honda.

Imtiaz Qureshi

Bought a Honda Fit from here. Good place to buy cars

Nikki Janszen Spitman

I was in need of a car since my school program outlined requirements for one and I could not be happier that I went to Image Honda for it. My family and I had the pleasure of having Michael Kolkman as our sales rep and there aren't enough words to describe what a positive experience we had! He was very knowledgeable, thorough, patient, and friendly. We didn't feel pressured at all, and felt that our wants and needs were heard. Plus, he went toe-to-toe with my dad's banter, and I already know my dad really appreciated that because he also gave Michael glowing praise during the car ride back home. Everyone we spoke with was an absolute delight. My parents and I were extremely happy with the outstanding customer service we received. I wouldn't hesitate to recommend this dealership, especially Michael, to anyone looking for a new car. I am looking forward to picking up my Honda Civic later this week!

bray plays games Goodfellow

I had a excellent experience with this dealership. The customer service was great, everyone I dealt with was super friendly (Ralph, Julie and Summer). I picked up my Honda Civic yesterday and so happy with it and Summer was awesome going through everything and answering all my questions with me before I left the lot...Thank you!!!!

Amanda

Great experience. Thank you Paola, Ralph and Haley!

Drake Kinnunen

The Service team at Image Honda does not look out for the customers best interest. Moved back from New Brunswick and needed to switch information back to Ontario. Notice a bit of rumbling in my brakes earlier in the year. They said everything seems fine should have lots of driving left. One month later my rear pads were metal on metal and need to be completely replaced. After that I noticed the rumbling continued and needed to do a safety check, got the safety check done and the technician said that my brakes were sticking. After having my brakes checked twice it took a 3rd time for them to find the issue. I changed my brakes again and brought it back. They asked if it was within 10 days of my inspection (which was not communicated). It was within 8. He said well my technician isn't not available to check your brakes can you bring it in tomorrow. Unfortunately I work 9-5 like most people and could not. He then said that they would charge me another 130 dollars for another inspection. This service team does not try to help their customers. They just look to put money in the dealerships pockets by continuously charging for service. My Girlfriend wants to buy her car in the next 2 weeks and she now wants to avoid this dealership completely.

Darlene Justice

I was extremely pleased with the service I received at Image. Anthony, our sales person, didn't play games and offered us a fair price the first time around. Julie, the Business Manager was great as well. I'd like to give an extra special shout out to Sumar, the delivery coordinator. She made our delivery fun and engaging. I'd also like to thank Christina, their Sales Coordinator for doing a great job scheduling us in around our schedule. She was very accommodating. Image also offers a great rewards program not offered anywhere else. You get great discounts from local establishments in the area and you also earn credits towards your next purchase which you can even share with your family and friends. Clearly they are a forward thinking, innovative dealership. They "wow" you with service and reward you for loyalty. Just what I like to see! I am absolutely in LOVE with my new 2019 Civic Sport. Thank you for making my experience so easy and enjoyable.

Emily Podporski

I absolutely loved everything about my experience at Image Honda! I went in during the summer to speak with someone about the lease I was currently in to try and get out or switch. I met with Anthony and he was completely honest and transparent with me while still being friendly and professional. He advised that I stay in my current lease as I would have spent more money trying to get out or into another one. About 6 months later, I reached out again after receiving an email about a special offer for the new civic. After a handful of appointments and honest conversations, Anthony helped me switch my lease to help me save money and was extrenely encouraging and professional the entire time . Working in sales myself and in customer service, it really stands out when someone provides a certain level of service, since that tends to lack in most places. Everyone at Image Honda that i have come into contact with have possesed that level of service. A particular shout out to Anthony, Julie and Summer specifically as they each left an impression with me that will forever be my expectation while working with Honda moving forward. They each made sure to be professional and helpful while still having their own personalities shine through. Thank you to Anthony, Julie, Summer and all of the Image Honda staff for making my experience a positive one every time I step into the dealership. From getting my oil changed to buying a new car, everyone welcomes you with a smile on their face and a mission to make things right!

Katrina Waterman

Courteous and fast it was a recall to test and reschedule appointment when parts arrive

Aman Kumar

Switched to Image Honda after having a real bad experience from other dealership in Grimsby. They are real professionals, service is fast safe and reliable. Thanks to the whole team. I highly recommend Image Honda

Alex Douglas

Have been attempting to buy-out my lease for over 2 weeks now and have had a far less than stellar experience. From misinformation about what documentation is needed to calls not being returned. Switchboard operation also apparently gets very annoyed at answering the phone and fielding questions.

Joseph Motonok

I recently purchased a 2015 Hyundai Veloster, and my overall experience was fantastic. I was not sure if I was going to purchase or not but with the help of the sales team for finding what works perfect for me. Would recommend Highly due to the delivery coordinator Sumar, who I would like to give special recognition to for answering all of my questions on pick up day and for clearing up and concerns I had about the car and reassuring me that I was stepping into the right car and giving me a sense of calm in a highly stressful time. Great job

Rebecca Arboly

Ralph was very knowledgeable and friendly. He showed us all the neat vehicle features and took the time to explain how things worked. Thank you for the great purchasing experience! We’re excited for our new CR-V!

Sharon Park

I had the worst experience with one of the sales reps, Ralph. He was very unprofessional, unhelpful and super rude. Ralph refused to discuss any prices with me, then told me to leave because someone is coming in for an appointment (20 minutes before closing). When I told Ralph that I called him multiple times to make an appointment and even left a voicemail, he lied and said he did not receive anything when I have proof on my phone that in fact I did. Then he just left me sitting there and went to talk to his colleagues. Not sure why this dealership wants this type of employee to represent their branch. I am so glad I went to a different honda dealership to get my car.

Svetlana Curcic

If you are looking for customer service that appreciate your money and time, you are at the wrong place. I come to buy a new vehicle, and was shocked with humiliation I experienced in here. I was supposed to come with full knowledge about cars, options and features, so he can only get forms done

Aaron Cowan

Had a great experience with Image Honda this week. General Manager Paola ensures impeccable customer service from start to finish in the process of purchasing/leasing a new vehicle. I found all of the staff to be incredibly professional, personable, courteous, safety-conscious (due to Covid-19), and it was clear to me that everyone at this dealership takes great pride in what they do. Paola, Ralph, Julie and Anthony deserve to be recognized for the great work that they do. I should mention also that I was very impressed with the Service Team as I needed to have my winter tires exchanged too - the staff in the Service dept were equally as professional, efficient and personable. I will happily continue to make my service appts here, even with Halton Honda being a shorter distance for me to drive. It is worth the extra time for me to drive to Image. After a bad experience at Halton Honda, I was ready to move on to a new brand all-together, but Paola and her team saved this customer from looking elsewhere. If you are looking for a new car, don't look further than Image Honda, and if salespeople make you nervous - ask to speak to Ralph directly. He's amazing. Thanks!

Aaron Kozlowski

After purchasing a Honda Pilot Touring edition in 2016 with the "very best extended warranty" that was to cover a million things. We had electrical issues with our radio/display. We called, as it's covered, and were told we have to pay a service fee to diagnose the problem? That's insane. On top of that we have paid t chips that is also covered and the service person said they'd fix it while we were there for another issue to be fixed. Once we returned the service person actuallyhad the Gul to say they didn't have the right paint color and we would have to come back, which is totally fine, but then said we would have to pay $15 for the paint as they didn't have some. Lmao, we are beside ourselves. Not only do they not provide a Uber like Toyota and most places that are not doing a shuttle service but everytime you bring up warranty they try to find a way to charge for something. It's honestly such a terrible experience everytime. My husband has seen this and went to Toyota for his last two vehicles and it's a totally different vibe. They really take care of everything top to bottom.my mother also bought a Honda car because we said it was a good idea and she has the same rediculous problems. Her sunroof leaks to the point it drips when she drives in the rain and after two times replacing it they try to charge her because it's past the first year warranty. Honestly I don't want anyone to have to go through this. DONT BUY HONDA UNTIL THEY CLEAN UP THERE ACT!!! WARNING!!!! Oh and no we have not gotten our electrical issue fixed because we feel a warranty of this degree and even a regular warranty should include looking at the issue without people paying for it. Or be honest from the start and have full understanding of what to expect. We wouldn't have boughten the warranty or the vehicle if we knew this. We will never buy or recommend Honda again! Even doing a service that pops up is rediculous. We have a technician who used to work for these people open his own certified by Honda shop and he does everything at half the price. He left because he saw the craziness they would do to people and now he still makes money but honestly. Just disappointed.

semira Ab

I came in this morning for Oil change, AC problem and safety inspection, They said the safety didn’t pass because It needed new brakes, I told them I can comeback in two weeks to replace the brakes but I offer them to pay for what they fixed today , they refused to give me my car back so they sad they holding my vehicle till I pay for the safety certificate even though they have not issued me the vehicle safety certificate. My vehicle is currently at the imaging Honda dealership I have also have my personal belongings in my car

Amanda Scapinello

The staff at Image Honda were great! My boyfriend Graham and I picked up our brand new Civic today and the entire experience was great from start to finish! Thank you so much Rob for helping us out in choosing the right vehicle for us and to Sumar for showing us exactly how awesome the car is! We’re very happy with our choice!

Rebekah Short

Everyone was super helpful when buying my very first car. Ralph sold my mom her Honda Civic a few years ago and was very kind and made shopping for my first vehicle very easy. Julie was great setting me up with my first plates and helping me find a great rate for financing and Summer was super helpful and funny when showing me all the cool applications on my Civic and showing how to set up my Apple car play. Thank you so much I love my car!! :)

Diana Ringcodo

Billy his a nice guy and he really understand the customers situation. He explained everything and he is so helpful and highly recommended.

Harry Singh

Great experience at image honda. Service advisor Brian Konjek really helped me out and was honest Highly recommended to images Honda

Robert Hamilton

I visited on a busy Saturday. The showroom is nicely laid out, bright and clean. They had a nice selection of vehicles. The staff were all wearing the same Honda golf shirts which seemed to underscore their enthusiasm. I was approached by a salesman immediately. The SUVs I came to see were on display. I was able to have my questions answered quickly and effectively. A good experience overall.

Melissa Westlake

Image Honda has been an absolutely amazing experience. The staff are friendly and helpful. They make sure that you are happy with your purchase and if something is wrong with your vehicle, they go out of their way to solve the problem for you. I am very very impressed with them. And I recommend anyone who is looking for a vehicle to look here.

George Jetson

Got a car back in 2018, every bit of the experience was made enjoyable... amazing team!!! Everyone was friendly and fun to chat with. I’ve brought my car in a few times and every time they were awesome!! Gave me an extra Honda keychain for my spare key, fixed my skid plate at no cost. The service team is always full of positive energy and I look forward to it, always helpful and go the extra mile!!!! The lady with the dark curly hair always says hi and asks how I’m doing, she not only remembers my car but remembers me everytime.. which really creates a great experience and makes me proud to be part of the Honda family and have this as my dealership!!!

Zab Fernandez

I want to say thank you to Image Honda.They are very approachable, very nice people especially Summer,Ralph, Michael ,their managers all of the staff. I am very happy that I purchased my first car here.Very nice car from exterior to Interior..They also gave me free purse which is extremely great! Excellent service.. .I highly recommend IMAGE HONDA..THANK YOU SOOOOOO MUCH!

Dave Taylor

I went here for parts and lets face it, dealer parts are REALLY expensive. If you're one of the few who can afford them then definitely go to Image. The staff are extremely friendly and when I had an issue with a stereo I bought for my car they offered to program it for free, so there are still some diamonds in the ruff. Nice folks.

Aaron Dyck

When my 15-year-old car broke down during a pandemic I decided it was finally time to buy something shiny and new. Of course, options were quite limited considering the dangers of COVID-19! So, like many people in a modern society, I turned to the Internet. I built the exact model of car I wanted to purchase and applied for financing online. Imagine my surprise when I got a call from Habib to arrange pickup for later that week! I had a brand new car in my driveway just four days after applying for financing. That kind of responsiveness earns a full five stars in my books! Add on to that the friendly staff that were so happy to help, all while sanitising everything in sight! It was truly a pleasant experience, and the folks at Image Honda really go out of their way to make you feel comfortable.

Carmen Barkovic

Purchasing a new vehicle can be stressful, but the staff at Image Honda made my experience better then ever! Need a honda? Go see Josh! He was amazing! Everyone I dealt with was so nice and helpful ... Josh, Rob, Julie and last but not least Sumar ... super friendly! Great customer service! 5 stars all the way!

Syd M

I had a great experience during my service but I will need my old advisor back who mostly initiates my service with the bald head. When I see great customer service for Image Honda. His face should be on the billboard. Always positive to everyone and gives genuine conversation. He remembers me as well. I appreciate Mike, as he supported me before and after the sale of my vehicle. He is amazing.

Diana Ramirez

After going from dealership to dealership since January, even trying Sterling Honda up the mountain first (not impressed with customer service there) we finally found a car we loved at Image Honda. A lot of this was due to our salesperson Joshua. He really took his time with us, he was amazing, very knowledgeable, friendly and willing to go the extra mile. He helped us negotiate a great trade in price for our previous car and helped us get great pricing on accessories like weather mats and crossbars. We also received great service from Summer when our car was delivered she very patiently explained to us all the features and technology in the car. She was also very friendly! Thank you Joshua and Summer :)

Mumtaz Butt

Image Honda has the best sales staff, between my family and friends, its the 9th car I picked up yesterday. My new Honda Accord. Rob is the best there ever is and now Sumar and Daisy joined the team. The whole experience was exquisite. Enjoyed buying the car, their knowledge and customer service is awesome. Thanks guys - but now i wont see you for a few years...

Brad Loree (Dashwood Fox)

Brought my 2012 Civic for warranty work on the paint and clear coat. The clear coat on the hood was cracking significantly and I still had a few months left on the warranty. They took photos of my hood at Image Honda and was told they would get back to me about my claim. Never heard from them and now my warranty has expired on the paint. Very disappointed by the lack of professionalism there. I will buy another Honda because it's been very reliable in the most important ways but won't be dealing with Image Honda again.

Matt Hewston

Great place for fast accurate car service. Staff is friendly and knowledgeable. Also bought my truck here, very happy!

Christine Miron

In November 2019, I called Image Honda about a van they had. They set up an appt for me to come see it. The day of the appt, I arranged childcare for my kids and drove from Guelph to Hamilton for my appt. 5 minutes before I arrived, they called me to tell me the van is not ready. I expressed my frustration since I had an appt and just drove an hour there and they agreed to let me come see it. I took it for a test drive and decided to purchase the van. Josh was the salesman and he sold me on it being Honda Certified. He said that meant that it came with a. Guarantee and that things like the breaks had to have at least 50% oft life left in them. So it seemed like a great purchase! They used high pressure sale techniques and convinced me to purchase the extended warranty as well. After doing all the paperwork we set up an appt for me to come pick it up. I knew they needed to detail it, do some maintenance etc. After the phone call I had revived that morning, I made it clear that I was fine with waiting longer if it meant all the work was done properly and not rushed. They said no no it will be ready for you in 2 days. So I arrive for my appt at the time specified. Again driving from Guelph to Hamilton. Once I arrive, I find out the van is not ready. Nothing has been done. They tell me it’s going to be hours before it’s ready. I’m angry at this point. No one called me to let me know not to come get it. We also had our one year old with us so not exactly fun to wait around a dealership for hours. They said they would pay for us to go out for breakfast so we took advantage of that. After waiting hours we were able to take our van home. Fast forward to a month ago. Several of the light indicators came on in our van. We took it to Honda in Guelph to see what was wrong. We were given an estimate of $1500 of maintenance needed to be done. Please keep in mind at this point we had only driven 10 000km and I was sold on it being Honda certified. Our van needs brakes which is the biggest expense and particularly frustrating when I was told we would have 50% of life left on them. I called Honda and the receptionist (who was extremely rude) told me I would have to speak to Josh. I have called and left a voicemail with Josh 3 times and he has not bothered to call me back. I don’t believe Honda did ANY maintenance on our van. I don’t believe it was touched before we picked it up that day. I feel like I was sold a lot of lies by Josh and it’s not okay. I wouldn’t recommend anyone buy a car from Image Honda. They will tell you anything to get you to buy and they will not treat you with respect. I will be sharing my review widely unless Image Honda does the right thing. At the very least they should do our brakes. ETA: it’s been 3 weeks since I wrote this review and have had zero follow up to my phone calls or reviews. Thanks again Image Honda for treating your costumer so horribly!

Mary Smìth

Not so long ago I picked up a Honda civic from Josh and Sumar. It was a wonderful experience. Fast forward 2 months later after some good fortune at the casino I won enough money to get something I wanted even more. And once again was helped by the kind and wonderful Josh. Sumar was at delivery and was just as amazing if not way more then last time, fantastic customer service. I couldn't be happier!

Mike Spence

If you're in the market looking for a Honda and you live in Hamilton I'd highly recommend you speak to Anthony Caricato. Making the purchase we didn't feel overwhelmed or pressured and he answered all of our questions, we LOVE our new Civic! In fact the whole Image Honda team was great, they made sure we got our car on the time needed! Thanks!

Gary L

Got my tires changed and an oil change and the whole experience was amazing. Quick and painless! Great staff kept me in the loop with what was going on. Thanks a lot guys!

Crystal cole

I actually have switched over dealerships. The customer service I have received here is great. They got my car in quick as it needed a recall for the airbag inflator. I received 2 calls and a letter in the mail informing me to get it in the shop. They also did a free inspection on my car as well. Informing me of a couple things that will need attention soon. The staff are very informative and knowledgeable. They also offer to drive you home and pick you up with their courtesy shuttle. There is a lounge there to wait if you would rather stay. There is free coffee and refreshments available while you wait. Image Honda are very personable and honest. They don’t hide any hidden fees or costs. I will definitely be back.

Sahil Sal

I like the parts department ver kind .

Intuitively Magician

amazing customer service from Jay in parts as wel as the rest of the team that inspected my free seasonal check up on my car. thanks team, much gratitude

Dean Crom

Just bought a 2012 Santa Fe from this dealership Picking it up tomorrow Wish i had read these reviews first as most of the recent ones claim this place is pretty bad. So only giving them 3 stars as it was a typical buying experience. Buying a used car is a game we as the public really cant win and i am old enough to know it always leaves you wondering if you could have done better It was pretty much like that at this dealership They are supposed to do a brake job alignment tire balance fix a few paint chips and detail the Santa Fe If they hold true to all this and i drive away happy i will give them a better rating If not it will drop Lets see what the future holds

Cristina Gallo

Amazing experience today with image Honda! Received the hand and glove treatment by Anthony, Summer and Julie. Explained everything in detail and made the process so easy and fun! Summer is a smart and funny gal. Love her! Thank you guys so much. Love my new civic!

Ryan Pettinelli

Staff was friendly and helpful. Mike F was a great salesperson. Took the time to answer all of our questions. Esterina was easy to deal with in financing and kept communication open throughout the week between agreement and pick up. Summar was helpful and friendly when we came to pick up the car and took the time to show us all of the features. Thanks!

M P

terrible experience - sending my father there for something they could have rejected over the phone. Poor customer service.

J S

Be careful with the service department... my father was called in due to a “recall on his vehicle” the car had no issues or lights on dashboard that came on. The recall was due to defective airbags. Vehicle was brought in and a day later his airbag light comes on. We called the dealership and now they want $130 just to look at the vehicle. The vehicle didn’t have any issues nor the light came on but magically the light comes on now and the dealer wants their money... well played image Honda Update after response: I appreciate your response but as stated previously, the car was brought in without any lights on and strangely enough after the vehicle was brought in due to recall and who knows what was done, the lights came on a couple of days after pick up. I appreciate you guys looking at it and quoting me over $400 to fix when initially there were no lights or known issues

Abdullah Malik

Abdi was amazing, very honest salesman, highly recommend him! Very detailed and helpful, we definitely felt comfortable purchasing a new civic from him!

Richard Roue

Brought my car here once for warranty servicing. Unfriendly staff, poor customer service, I will not be returning nor recommending to others.

Keelan McKillop

Amazing experience purchasing a vehicle from this dealership! Great care was taken every step along the way, customer service is 5*! Thank you Joshua, Julie and Ashley

JAMES MIIKE

Best Honda dealership hands down. I just purchased my 3rd Honda vehicle from Image Honda. I keep coming back because they treat their customers like family. The whole purchase process was smooth and efficient. Highly recommend.

Kevin Campbell

3 years ago I had gone to multiple dealerships of different companies and I have to say my experience was not great, a lot of sales people didn't even give me attention, or they would not even put in the effort to try to close the sale. Considering their job is to try and get people to buy a car, that shows a serious lack of commitment. At Image Honda, the agent spent a solid 2 hours with me even though I made it very clear I was just looking for information. Spent the time to ensure I was getting exactly the car I needed, no more, no less. He made very convincing arguments why I should buy it and gave a great deal. Even gave my GF at the time a $400 designer purse as an incentive! Although I had no intention of buying the car that day, I did (I really couldn't think of a reason not to) and I'm happy for it. Since then, the service department has been absolutely amazing, everybody is friendly, they don't try to get me to do service unnecessarily, they've even gone out of their way to get me a rental car once for a warranty issue. Based on the terms and conditions they did not have to get it for me in this situation, but they did, I even got an upgrade once I went to the rental car place. They always follow up after service to ensure that everything was done properly. The shuttle drivers are always very friendly, drive safe, and you never have to wait too long for a ride. I recommended this dealership to my sister, and she ended up buying a Honda Odyssey, when she had some unexpected twins after already having 2 kids. She had a great experience as well!

Vanna Y

Bought my car here. Ralph was great and took care of me. After that everything went downhill. Customer service is terrible. Regret purchasing from this location. Will not buy from here again. Don't even bother complaining they don't care enough to even reply to your complaints.

Steve & Theresa C

I was truly surprised by the unhelpful advice provided by their service team today . I called regarding a recall notice and was told we don’t have the parts and can’t even book you an appointment. I was told to call other dealerships myself to see if I could find one with parts in stock. I called Welland Honda and had Rachel explain patiently to me what the issue is, one of which there is a possibility of having the car deemed unsafe and pulled off the road. I’d say that is serious and the fact that Image Honda wouldn’t even check the vehicle is avoiding their responsibility. I hope Image Honda does not experience a serois accident involving a vehicle they sold and refused to check. Interesting approach.

Robbie Roberts

Courteous and helpful, COVID-19 alert very strict on wearing mask

adele prince

I was in need of a B service desperately for my 2016 Honda CRV and I contacted image Honda while I was working to see when I could get an appointment. I informed them that I was working and depending on what appt I could get to facilitate my needs. This is where my “ WOW” began! Steve the service and parts manager offered to come get my car , service it , and then drop it off for me so I wouldn’t have to interrupt my work day!!! So incredibly accommodating he was!!! I have NEVER had someone go out of their way when dealing with my vehicle needs like this. He was so kind and professional and truly my day !!! My car came back fully serviced and beautifully washed, looked brand new! This is the type of service model I have always been wishing for and have finally found! Steve you have now gained a trusting new customer and thank you again for the top notch service!! Adele Prince

KC

Just purchased a 2015 Honda Civic this week from Ralph. He had great customer service and was friendly and went over all the details of the vehicle and was able to answer any questions I had. Colleen was great with the financing and she didn't push you into buying any of the extras if you didn't want them (found that some places do this). When I picked up the car Summer was really helpful in showing me the features of the car and setting up the Bluetooth.

Mary ann Pisano

If you are looking for a car highly recommended Image Honda and look for ANTHONY he is the best sales associates very friendly and not pushy. It was our first car and we are very overwhelmed with the treatment that ANTHONY gave us, it’s superb!!! Thank you so much for your help Anthony I’m so happy because we got the car that my husband really like. We would like to say thank you too to Julie and also shout out to SUMMER she is the best too very friendly and knowledgeable. Amazing service!

Dave Brown

Great Customer Service . Service always at a comparable reasonable cost. I still take my 2001, 2008 and 2010 vehicles to Image.

Dina Carvalho

“Definitely recommend “ Purchased a new 2019 Honda CR-V from Image Honda and everyone that worked with us to get our deal done were amazing! We went in with a goal in mind and they topped it. The service was wonderful! Josh was friendly and very easy to deal with. Sumar was amazing!!! she went through all the features of the vehicle with us and made everything easy for us to understand. She was professional, friendly and funny! I would definitely recommend Image Honda to anyone looking to purchase a vehicle. I had a great experience!

mike foster

Bought my first car here. The sales team and financing team were all excellent, friendly and knowledgable. Cant stress eneugh how good my first experience with purchasing a vehicle was!

Funmike

My first time using Honda. Took my Honda Accord for engine oil change and tire rotation. The lady at the Service was very welcoming. Overall service was great. No regrets changing to Honda

Shawna Maclellan

From the moment I walked in the door I was smiling. I found the car I wanted, with the payments I wanted and the features I was looking for! Thank you!

Gabriela Lopera

After spending so long looking for my dream car I’m glad I found it here. From the moment I walked in Joshua was super welcoming and not pushy at all. He looked out for my best interested and explained all the options I had available. I really valued the fact that he was very supportive and took all the time I needed. Also big thanks to Sumar for explaining all the new specs of my car!. -Olga Hernandez

Hilary Clarke

I have made use of Image Honda's collision center twice in the past 9-months. While I am not pleased that damage has happened to my car, I want to say that the service provided by Image Honda is exceptional. Stacy is really quick to follow-up, is super friendly and is always available to answer questions. I have also gone to Image Honda for my oil changes and maintenance minders. The work done on my car is always great quality and I would highly recommend Image Honda.

Nicholas Baccala

Bought my first car here earlier this week. I have to say it is quite evident that the staff here goes above and beyond to do their best for you. The business manager Julie, in particular, worked incredibly hard to get me the car with reasonable financing parameters. It’s refreshing to see a place care so much about their customers. If anyone needs a new car, I suggest going here. By the way.. the car is WICKED!

Nathan Wilke

Customer service is great! Always taken good care of us and our cars.

Paola cucullo

I was so pleased with our service. Ralph was amazing and when I went to pick up, my choice of civic sport in the colour I preferred, Summer was great explaining the new features. We have driven a Honda for over 30 years and no matter what other car we look at Honda always weighs in best for value and quality. I plan to continue being a customer for as little n as I am able to drive. Paola

F O

Surely I did experience a very good customer service here. Especially the guys over the counter - they're just so friendly, respectful and cordial. However, I think the mechanics should up their game. They seem to be more interested in doing what they think it's your problem rather than hearing you out and then look for the problem complained about to repair. My car unfortunately, when brought for overall service, ended up in some sort of a bad shape. The wheels were badly aligned and caused a stiff steering as a result. Took it back there to ascertain the cause, they ended up convincing me to fix something else. My car came out in a pretty bad shape. It was horrible the experience of driving and feeling uncomfortable and angry getting back inside the car. Thankfully, the major problem was discovered somewhere else (won't mention the name), bad stabilizer - and fixed the stiff steering and bad alignment. My car is back to shape. Hope this is a constructive criticism. Your customer service as per human interaction is applaudble!

Caitlynn Long

Recently came in with my grandparents to lease the 2019 honda civic. Josh was an amazing salesman and ensured we got the best experience possible. Summer was also a great help with all of the paper work!! Overall great experience!

Barbara Ironside

Always happy with the service here.

Brian Spence

I have had nothing but great experiences at image Honda the staff is great and Billy MacNeil has always been helpful. Summer was amazing as well when I went to pick up my new car she was friendly, helpful, and was very informative on all the features my car had, I would advise anyone looking for a car to go to Image Honda they will treat you right !!!!!

Betsy

We went to look at cars, our first and only stop was Image Honda on Centennial. 24 hours later we drove off in our beautiful, red, 2022 Honda Civic Touring. Many, many thanks to Habib, our sales Rep, and Julie, who made all the financial side easy, and to Adrian for our thorough lesson right in the car. The whole experience was super!!

Wan Seon Lee

I bought my first car from Image Honda. Anthony took time to understand what I wanted to know and helped me to make right decision. I am glad I had wonderful experience at the dealership and Anthony.

Furheen Ahmed

The sales consultant Nick Giglione was super helpful and gave me an amazing deal in the Honda Civics Sports model. I will highly recommend him to all my friends and family if they get a car. He provided my family with excellent service. He did not rush us at all, but let my big family and I take our time in making sure I got everything I wanted in a car. Overall I had an amazing experience.

Joshua Attwell

Drove 2 hours to the city for a certified pre owned and it was well worth it. Great service and very friendly and knowledgeable staff. Very accommodating and good safety practice during covid. Even though it’s a long drive I will definitely return for another vehicle in the future.

ricardo araga

Just purchased my new car at image and it was amazing experience. Everyone was so nice, Ralph was a great person and i would recommend to anyone that they should govbut their vehicle there. Summer was incredible and really made us feel comfortable in our bew car. She told us and showed us everything. No matter what questions she was able to answer them all and with a smile. Honda is lucky to have such a great staff member. Keep her.

Mais Mousa

Our first experience with a Honda dealership in quite a few years, we were doing a trade-in and they did give us a really fair deal compared to the other dealership we tried first. We dealt with Anthony, he was really lovely and spent a lot of time with us explaining everything. He listened and managed to offer us everything we asked for and a little bit more in terms of gadgets. Summer did the handover service and was really thorough with everything, made sure we had no questions before we walked out.

Linnie Nguyen

I recently bought my new Civic here from a friend’s referral. The experience was seamless and pleasant from start to finish. Everyone was extremely nice, friendly, knowledgeable, yet sincere and genuine. We did the test drive with Raff, he explained everything in details to us, and was able to provide honest and professional advice. We were also assisted by Paola, Julie and Sumar to finish off the transaction. We were able to move up the pick-up date due to our schedule change, without incurring any issue. Sumar spent a good amount of time with us upon pick-up, as she took the time to go through all the features of the car, in addition to showing us a few tips and personalized advice. The level of professionalism and friendly advice provided to us from here is incredible. The loyalty advantage program was also presented to us, which seems like an awesome deal to take advantage of for car all owners. Highly recommend this dealership.

Justin Vincent Peter

Sad to say my experience was less than stellar. My first and only time for servicing my vehicle. My Civic had a leak in the power steering lines - that's what their diagnosis said. I asked for details about the leak: How bad is it? Where exactly is the leak? Which part(s) are the culprit? My questions were not answered, rather I was repeatedly told "Everything is bad; Everything needs to be replaced; do it soon or else." I was quoted almost $1k for the job. It's an 11 year old car that I bought for $4k - just didn't seem worth it. Then on my uncle's recommendation, I took it to an independent shop who showed me exactly what was leaking and repaired it for $160 in an hour on the spot. That's a huge cost discrepancy! My Civic has been repaired and working just fine now and I saved $850. Take my experience for what it's worth. I certainly won't be taking my vehicle here for any services again.

Mukesh Kumar

customer service was great, but the finance manager attitude was pathetic, unprofessional and not supporting. I am living close to their service Centre and choose them , however my decision was wrong as when I get a chance to meet the finance manager for some help, she was very inpatient and has shown her attitude to me. So then i contacted sterling Honda finance manager , she was very co-operative and helped my queries. Now, I have to drive 20km to get the service done but I don't mind because I am getting the best service and respect.

Piotr Zmurko

We have purchased a used VW Golf wagon TDI from the dealership mid March of 2021. The pre purchase, test drive and buying process were handle very well. The car came certified and with a 90 days or 5000 km Power Train guaranty. A month into owing the car the check engine light came on. Living an hour away from the dealership isn’t always easy to book a service in a timely manner but I finally got a chance. On April 21 I called the dealership , explained the situation and was booked for 2 pm that day. Great I thought. I got help from my son who was off that day to drive the car down for me and I would get him on my way home from work. He called me a little after 2 saying that the dealership is not able to help me since they are not a VW dealer nor are they equipped or trained to work on a diesel vehicle I have purchased from them. It took them over 2 hours ( we didn’t leave the dealership till after 4 pm ) to advise me that since they did do a quick code read when the vehicle got there , that the code reads trouble with the glow plugs and that’s not covered by the guaranty. They did not offer any help what so ever in the situation. We were told from the start to go find a VW dealership and book an appointment with them. At the end of this I am very disappointed how my case was handle , not even trying to accommodate anything and not standing behind what they sell.

Kevin Stevens

Its Honda so they make great cars. I purchased a new Honda CRV. The experience was great

Melanie Jean-Louis

I am so disappointed in Image Honda. I bought my car brand new from them three years ago. Purchased an extended warranty which is still active. I go to them for every oil change even though I live in Burlington. My car has a second recall on it for the second row seating....which is fine. But they refuse to accommodate me yet again. I'm a single full time working mother of 4 kids. Two of which are in car seats. I have not been at my job long and it's not feasible to take time off. I literally cannot be without a vehicle. If there is an emergency with one of my kids I have no one to step in and help me out. This is why I purchased brand new.....so I had reliability. Image Honda won't repair my car on a Saturday when I'm off and though they have the ability to get me a rental car they say it's not an option unless I pay out of pocket. Honda Canada tells me otherwise. So now I either risk my job getting my car fixed or I risk the safety of myself and my children because Image Honda could care less about their customers. Maybe another Honda dealership will be willing to help me out. But rest assured when I'm looking to upgrade my vehicle in won't be with Image Honda......they have ZERO customer loyalty.

Adam

I recently brought in my 2014 Honda Accord for a recall at Image Honda. Here goes my experience: * Amy from service received me with a great and friendly attitude. She explained the process and was extremely helpful. * I ventured into the showroom as I had an appointment to explore upgrading my 2016 Honda Crv. * Michael Kolkman, was AMAZING and helpful. He showed me around and got me looking at a 2020 Crv in the showroom. He explained all the features and benefits of upgrading. But it didn't stop there. I ended up upgrading to a 2021 Pilot instead. All thanks to Michael. He was honest and straightforward. * Michael then introduced me to Julie from Finance. Julie treated me like family and finalized the deal. ???? I STRONGLY RECOMMEND IMAGE HONDA if you're in the market for a new addition to your garage or simply to service your existing Honda.

Victor Djuric

Excellent service & great team of professionals! I couldn't be happier with my new purchase. Sam & Sumar were extremely easy to work with. I had a-lot of questions and they were able to guide me through the entire process with detailed explanations and answers. Great dealership and staff. Thank you Image Honda!

Neven Bilic

Had a wonderful experience purchasing my new truck here at Image Honda. Anthony was a very helpful and honest salesman and had a good car buying experience. He is very knowledgable and cooperative in negotiations. Also big thanks to Sumar when I picked up the truck. She knows the insides and outs and was a big help getting me started. Thanks Image Honda!

Denva Roentgen

Billy helped my daughter purchase her first Honda He helped me get my Ridgeline Thanks so much

Brian Hua

I own a Mazda. My wife owns a Honda. We both take our cars to the dealerships we bought from for maintenance and more recently I take her car to Image Honda. The service I get is night and day. At my Mazda dealership (Maple Mazda in Vaughan ;)) They know me by name. I walk in expecting to pay anything to keep up to date and walk out with the costs expected, or even at times walk out with them telling me where they saved me money! Each service they give me a heads up that I may need to check on something for my NEXT time. There are no surprises and I always leave happy. I booked an appointment for my wife’s Honda, I’m generally flexible. I’m told I need to have some work done on my brakes, but need to order the part. That’s fine. I ask if I can group a bunch of things together and save somewhere. They helped me out and gave me a quote. Sent my wife to pick up the car when complete, she tells me the bill when she gets it. My savings wasn’t given. That’s fine. Maybe it was a new person, wasn’t aware that I had a quote. So I call in to check it out. They look for the paper work. I point out the variance in cost. Then I was told by someone who wasn’t aware of the quote what the quote would have said. Told me I could have saved if I did the work originally and it’s written on the quote. I have it in front of me and don’t see it and I know that differs from my conversation. Asked the person to point it out to me and if they had the quote in front of them. They told me “No. they don’t have it.” They honoured my quote after my call but worked really hard not to give it to me to the point where I thought I was the liar. Like I said. Night and day. The Honda is on it’s last legs. I know what my new car will be and where I’m getting it.

Stephanie Gombosa

Would highly recommend Image Honda to anyone who’s looking to get a vehicle! Rob was amazing. Got me everything I wanted for my new car and stayed within my budget. Very helpful and was able to help me with anything I needed. Sumar was very knowledgeable when explaining everything about my new car! She made sure to cover everything and answered any questions I had about the car. Staff there is very friendly and professional. Love Image Honda!

Jennifer Baic

So fantastic to deal with, found me exactly what I wanted, within budget. My used car was serviced beautifully with brand new tires. They were a pleasure to deal with, and even delivered my vehicle in just 2 days. Highly recommend!

Stacey Baird

We will continue to deal with Image Honda. Our sales agent was patient with us as we were deciding on which vehicle would best meet our family's needs. He was friendly, helpful and informative giving us the information we needed to make the right decision. We never felt pressured at any point during the process. Once we decided on purchasing a vehicle, the staff worked efficiently to get the vehicle to us quickly with very little effort on our part. Thanks Image Honda we love our new vehicle!

Ralph DiGennaro

Great experience purchasing our Hondas, amazing customer service! Highly recommended. Thank you Image Honda for making our purchase experience above and beyond.

Max

Bought a jeep over a year ago and was told it came with a soft top. When I picked it up it was missing parts of the soft top. Salesman who sold me the soft top said he would contact the previous owner and get back to me. Over a month later I called him and said he needed more time. I gave him five months and he never called me back. I called and asked for the used car sales manager and explained what has transpired and he said he will get back to me. I never heard back from him either. This is over a year and heard from no one. Is this the way the sales team treats customers? Once you get the money in hand do we not matter to you anymore? Very very poor customer service.

Sam Lucia

Just bought a Honda Civic with Michael. My son and I felt very comfortable with his knowledge and enthusiasm for Honda products. He made the whole experience for us simple and painless. His love for Honda was very reassuring for us.

Laura Wilson

Wade was an excellent Sales Rep, he went above and beyond. Wade was very helpful showing all of the features on my new/used HR-V. The vehicle pricing and service were all fantastic,

Cheryl Dalgleish

Needed new wiper blade for my CRV. Was able to purchase just the rubber and they installed it for me. Very helpful, good price .

Jeff Stampee

I have had 2 oil changes done here. Once I had watch my car sitting in the shop half out the door for 10 minutes while the tech talked to his buddy. Second time the forgot to put the plastic guard back on right. How ever they rebounded when I got a flat and last my lug nut key. Got it fixed fast. Monday my wife and I went in to yo grade our leased fit for a crv. Rob was great. How ever it was a huge waste of time.

wissam1979

Very proffessional and organized. They did above and beyond to satisfy me and meet my budget. This is the 2nd car i lease from Image Honda. Cant thank enough Ralph Digenero and Julie Mchugh for their efforts to reach and finalize the deal within a record time.

Daniela Spinazzola

I bought a CRV a few months ago and I wanted to make this review since then. I do not recommend this dealership, I had problems at the time of purchase, when I went to receive the car and also after having the car at home. My advice is: be very careful with the papers you sign and TAKE A PHOTO of everything you are signing, so you can check if you are receiving a copy of what you sign and also if you are receiving what you signed saying you received. In addition, I had to buy a new battery for the car just 1 month after the purchase, because it died overnight, and of course I didn't have the extended warranty. Another thing, take many photos of the car when you decide to buy it, and then make sure that nothing new appeared in the car, bodywork, engine, tires, etc. But more importantly, if possible, look for another dealership, I will never go back there.

Chrissy Halloran

I decided with the purchase of my second car to make the jump to a civic. I’m so glad I made that decision. Image Honda did not disappoint with their loyalty to its customers and my family whom have bought many vehicles over the years from this dealership. All the bells and whistles. I feel safe and enjoy driving again. Thanks for the wonderful service.

JJ

Had a horrible experience with image Honda sent my car in for repair 5 weeks later I get it back cause they couldn’t get the parts in and gas tank was pretty much empty and didn’t even put fresh oil on the car even though it’s been sitting there for 5 weeks. Will not be going back

Debra Leslie

We were very impressed with staff and service at Image Honda. From Billy our Salesperson to Julie in Finance and Sumar our Delivery Specialist, they were all very pleasant and super helpful. We couldn’t believe how smooth and quickly everything went. We felt no pressure to buy and when we did decide to proceed with our purchase we were given a really great deal and a fair price on our trade-in without any haggling. We love our new Honda and it is even better than we had expected. We wouldn’t hesitate in recommending Image Honda to anyone looking to purchase a new vehicle.

Chelsey Bernier

The gentlemen who checked me in to drop off my car was super polite and kind. I was late picking my car up (showing up 10 minutes before closing time) and everyone was understanding and not trying to rush me out the door so they could go home. The team at Image Honda displays great customer service and I am happy to bring my car back to this dealership for all my future service needs.

Abdellatif JAIDANE

I brought my car for oil change , they handed my car to an apprentice then they said bolt is crossed thread because of previous mechanic. More than that, instead of fixing the leak with another bigger bolt around $5, they want to charge around $1000 to replace the oil drain pan. Never bring your car to dealership they are only good for selling cars.

Riz 1

Service: 1/5 I went for my first oil change here for my new 2019 Honda Civic. Shuttle service was missing. My wife was waiting to pick up the car, when the service was completed she was not even informed that the car is ready. There was no inspection report attached to the invoice. When I called them about it I was told they forgot to attach it and they will email it to me. Go to Sterling Honda instead. For the same price you will get better service and a free car wash.

Debbie Harcourt

Just picked up my 2016 HR V and very pleased. On my first visit to the dealership I met Ralph and was really impressed by his enthusiasm and willingness to help me even though I was nowhere near ready to buy and only interested in second hand. When I was ready to buy I naturally called Ralph. Unfortunately he was on holiday during the actual purchase but all came together very well. I would particularly like to thank Summer for completing the transaction with such a positive friendly attitude and professional efficiency. Had to stop in at Service Department for minor issue and can't thank you folks enough for your patience, kindness and helpfulness. everyone I dealt with was wonderful--a first rate team. Thank you.

Jordan

I had a great experience right from the start. Michael took his time to explain the vehicle to me during the road test and allowed me enough time to make the decision of purchasing the car. Julie was great at explaining all the paperwork, warranty info and helped get the documents lined up for my trade in. On delivery day, Sumar was awesome at ensuring I was set up with the new vehicle and reviewed some of the features Michael talked about the week before during the road test. She ensured the car was in tip top shape before I left the lot and also gave me a quick tour of the dealership. All the staff are very attentive to the customer and are very organized. Image Honda is a recommended stop when searching for a new car.

Mackenzie Johnston

Not a very good experience with this dealership today. Went in for my first oil change on a brand new 2019 Honda Civic Touring. Looked up on the ceiling of my car on way home & found grease smeared on my interior, obviously from one of the mechanics servicing my vehicle. I did however call and they have offered for me to bring my vehicle in tomorrow to hopefully remove the stain. Would not recommend bringing your new vehicle to this dealership. IMG_3394.JPG

KC 55

Great service, Amy and Brian were a pleasure to deal with. Would highly recommend!!

Taylor Levely

PLEASE READ AND SAVE YOURSELF FROM EVER ATTENDING THIS DEALERSHIP, GO TO A DIFFERENT HONDA, FOR BUYING/LEASE AND MAINTENANCE! I would advise you go to a different dealership if you want to buy a Honda, great cars absolutely but go to a different dealership. This dealership is the sneakiest I have ever dealt with while buying brand new from their sales department all the way to their general sales managers. They will hide prices in your contract, change numbers around and make it look like you’re saving money but you’re actually not. You will see when you compare bill of sales with other dealerships, even those dealerships will tell you how messed up Image Honda contracts and numbers all moved around. I showed my bill of sale to three different other Honda’s, sadly I waited after the fact (learnt my lesson) just when you thought you had trusted a dealership. The unprofessionalism from this dealership is unbelievable, you’ll hear their associates coming in and talk negatively about customers that they didn’t agree with and or didn’t like. They tell you not to visit other dealerships because you won’t get a better deal, trust me, don’t visit this location see for yourself when you compare contracts with other dealerships even then just don’t waste your time. Their own management took me around the lot to show me that a lot of their vehicles had damages to them but they still sell them, if it’s defective it should be sent back to Honda not to hide damages to get a “quick sale.” To end this off, the vehicle shown and agreed on, image Honda changed the VIN numbers after the fact and swapped out cars without letting me know. All management would know how to say is “you signed the bill of sale.” Yes that is true but to the naked eye a VIN number switch is so small, and I was made aware of this through my insurance company. In the end I didn’t end up with the same car I had looked and agreed on. They wrongfully and unlawfully switched the cars without disclosing anything to me, and handed me off with one that had multiple paint damage starting from the hood to the back of the vehicle. They could have tried to resolve and fix the problem (simply by fixing the paint) but they knew exactly what they did and assumed they wouldn’t have been caught.

karen Murfin

Fantastic friendly staff especially Ralph very kind approachable and answered all questions no pressure at all I will be back ????

Mike B

It is with great pleasure that I write this review. I'd like to thank Rob and Paola for helping me with my choice, I find it remarkable that after all the years they've been there, they still have such enthusiasm and excitement doing their jobs!! Sumar, Thanks for taking the time to walk me through my vehicle and show me just how many cool features it has! I've purchased 2 vehicles here and would highly recommend.

BILAL DUMAIRIEH

A great dealer and a perfect customer service . Billy is an outstanding sales representative

A.H. Case

After my car was dropped off by CAA on a Friday night after hours, the service center called me BEFORE the listed hours to talk about the vehicle. They kept me updated on the status of the vehicle, and even found and fixed another issue that might have caused problems down the road. Quick (and safe) payment and car pickup as well. A great experience, friendly staff, and I'd definitely recommend to anyone!

Cristina Santos

This is our second time buying a car from image Honda. The secretary is very friendly and the service, for us, was excellent! Raffaello is incredibly kind as well as Summer. She was extremely genuine and personable and took her time explaining the features of the car. I would definitely recommend image Honda.

Mike da Mota

Picked up my new Civic LX from this dealership today. Josh took me out for a test drive earlier in the week, and was exceptionally professional and friendly. Ashley helped set up some features on the car at pick up and made it a breeze. Highly recommended!

Velma Roessner

Great experience at Image Honda. Josh was a very knowledgeable and straight forward salesperson. Best experience in 35 years of buying cars! Thanks also to Summer for a very thorough explanation of all things in our new CRV.

Dhruvin Vora

Great People, Honest and prompt in their service. Will highly recommend this location for any service. Shout out to Mr. Brian Konjek, my service advisor for helping me out so quickly with the issues in my car.

Matt Mociak

I recently purchased a used vehicle at Image honda. My salesmen Josh was Awesome: very knowledgeable, went above and beyond what any other salesman would do for a customer, hope to see him in the future if I ever trade my car in. Thanks Josh!! When I came to get my car I dealt with Summer who was also nothing short of awesome.... she was also very knowledgeable and showed me how to use my new car. Thanks again Summer:) An experience like this is why I would recommend Image Honda to anyone and in will definitely returned one day to purchase my next Honda.

Kasia S

ZERO CUSTOMER SERVICE! On two occasions my husband and I went into Image Honda looking for a vehicle and were toldy that everyone was ‘too busy.’ I’ve worked at 2 car dealerships in Toronto and I’ve worked in customer service my whole life so if it were up to me I would have never walk back into image Honda and I regret that we did. Husband is too nice so he goes in again, he has to literally set up an appointment with the manager to go in and talk to someone when they aren’t ‘too busy’ and buy a car. Fine, he sets up time, he knew exactly what he wanted so he goes in and buys the car. I’m already upset that we have to basically ask them to take our money. Fast forward to picking up the keys. He’s sitting in the dealership, the only customer there (not surprised) waiting for everything to be done meanwhile the staff is FARTING away! They were literally passing gas all around him as he’s sitting there and they are sitting around laughing. I’m talking about the sales guys in the showroom not some service guy in the back. They were having a hoot and thought it was hilarious- including the manager. He was absolutely disgusted and he had to ask them on two occasions if they were okay, their response ‘We’re just trying to have a good time’. That was completely disrespectful. I couldn’t believe he walked out with that car! I would have never let him if I was there. The lady gave him the keys and said so are you excited? He felt more sick to his stomach then excited as I’m sure anyone would. To top it off they kept telling him, oh you’re going to get a survey asking about your experience- just give it all 10’s, we want 10’s and they’ll leave you alone otherwise they ask so many questions. Look, go somewhere else, I’m not saying don’t buy a Honda the car is fine but if you want to leave the dealership feeling like a human being go try Mississauga or Toronto, where they treat you with some class. We went here only out of convenience and I’m so terribly regretful that we did.

Patricia Pennacchietti

We purchased a used Honda Accord Touring in early May, replacing our 12 year old Accord with 374,000 km on the clock. We were most fortunate to be assisted by Joshua Logie, top notch salesman! He's professional, knowledgeable, friendly and overall a credit to the organization of Image Honda. We had to return the vehicle today because of a problem with the emergency brake, the shuttle service drove my husband home and then picked him up when the problem with the car had been corrected, at no charge. We live quite far away from the dealership but there was no issue at all with the transportation. Joshua was once again involved with this repair situation - superb after-sales service! I can't say enough about this young man, and about Image Honda and the service they have provided to us for many years. They continue to excel in taking care of their customers... 10 out of 10! Thanks!

Altaf Lotia

Great service team! I have been here several times and always received great service from the whole team. I have read many poor reviews and I am not sure what company you visited, but it could not have been this place. BTW...Rob is the best salesperson at the dealership too!! If I buy another vehicle, Image Honda will get the first crack and from Rob.

Robin Hillgartner

I just wanted to say what great service I received from Jay in the Parts Department. They were little things like key fob batteries and wiper blades, but he was friendly and willing to install them for me right there. Yup, it only took him a minute but for me it was a hassle avoided. Some dealers are just to busy to take care of the the little guy but that wasnt the case here. I truly appreciate that my experience was made easy because of Jay. When I'm ready for my next vehicle, I will be in touch with Image Honda. Thanks Jay, you're the best. Robin H

Nicole G

Image Honda great service ! Helpful people ! Service people and great same with store staff. Bought three cars there and will continue to purchase and service my vehicle there

Verena Lingat

I just picked up my blue accord Sport! Mike Kolkman was wonderful he helped me with any and ever question and more! Julie as well was wonderful. The service was amazing. Sumer was absolutely fantastic and extremely kind and made sure that I spent the entire delivery learning about my car with a smile. And offered that I can always come back if I ever need help no matter what it’s for. They really make you feel special and taken care of. 10/10 I highly recommend!!?

a b

Do not buy a car from these guys. Spent 15k on a car to find out theres been repairs that arent on the service history. The quarter panel was replaced under the table which is ILLEGAL and why it did not show up on the carfax. They would be lying through their teeth if they said they had no idea the car was repaired here but they sold it to me anyways. Entire wheel well is starting to rust and probably within a year’s time the whole rear quarter panel will be rotted and falling off. Only reported damage was front end and even then the bumper is partially held on by zip ties (this was “repaired” by image Honda too which they billed insurance a couple thousand for) This gives you a picture of the kind of guys that run this place. Make a quick buck and sell junk to people. Just lost about $7000 off the resale value of the car just like that. Michael kolkman also deserves a shoutout. The dude has a file saved on his computer of a voicemail recording of some random dude (probably from a year ago) claiming to be coming to see the car and wants to buy it just to pressure you to buy the car that same day. It’s comical how ridiculous this dealership is. (Who saves a recording of a voicemail on their computer unless they use it as a selling tactic)

Laura I

We picked up our new 2020 Honda CRV tonight! A great experience with all staff involved; Ralph in Sales, Haley in finance and Sumar the delivery coordinator was v cool! We would highly recommend going to Image Honda! Thanks for your help!

Tyson Sullivan

Super friendly, very professional, quick service. Gives you straight answers and are very responsive to questions. Honda should use this dealership as the model for every other Honda location. Straight up a gold standard.

Oliver Tang

I really enjoyed every one at Image Honda. Joshua was so helpful and they treated us like family .we also had the best service ever from a Honda dealer. The accord was great and lover it. Sincerely, Oliver Tang

Kalpit Puri

Great service department, got me in and out within 30 minutes today. Haley is always a pleasure to deal with as well.

Rick Lennox

So far it's been ok, this was my first warranty issue. They had to keep my vehicle over night and they provided me with a loaner for the night. Only time will tell, but so far great service, oil change coming up so we'll see how that goes.

Yolanda Stephens

The staff always makes me feel comfortable. They seem happy to answer my questions. I would recommend Image Honda to anyone.

Caitlyn Bond

They squeezed me in with my battery emergency and had it solved and out the same day. Excellent and super friendly

Sammy Pilato

Recently purchased a vehicle from salesman Ralph he was very experienced and had a wealth of knowledge about the vehicles he was selling. He was very polite and made it super easy. Told him what I needed and wanted and he had a big enough lot to choose from. He had lots of confidence in the vehicle I purchased which was reassuring that I made a good decision. Then onto Julie from finance who was very professional and honest with what addons I should attach with my purchase to ensure I would be worry free. And then finally on the day I showed up to pick up the vehicle I met Sumar she showed great passion and professionalism in what she does as a delivery specialist. She had lots of patience with me while she explained the points award system at image Honda as well as showing me the ropes inside my new vehicle. It was a shock to learn that she was fairly new at Image Honda she showed great potential and willingness to strive to give her customers the best experience. I can't give enough thanks to everyone that I dealt with there the made the experience quick and very stress free Great people great team.

King

Sales person of used car does not know how to talk with customer on the phone and also does not have info about what vehicle they can trade-in or not, even though not even courtesy to ask anyone for it. Feel like they don't even want to sale the car. Well, that's their choice. Something that management has to be aware about.

Sandra Sacchetti

Just leased a 2019 Honda CR-V from Image Honda and I could not be happier!! We purchase a 2018 Honda Civic less than a year ago from Image Honda and the excellent service from Ralph and the team at Image Honda is what brought us back! Ralph is an awesome salesperson who really knows how to treat his clients. He provided excellent customer service...he even found me the CR-V in the WHITE colour I wanted right off the truck!! The truck literally drove up as we were finalizing the deal! Talk about meant to be! Julie and Sumar also gave excellent customer service and the manager remembered us from our the first time we purchased from the dealership and she was also very helpful!! My husband and I are very happy to be part of the Honda Family. If you are in the market for a vehicle ask for Ralph at Image Honda...you will be happy you did!

Brad Giacometti

Always great service at their service department.

Jasveer Hayer

I go honda my car had light no working he say very is good no solwe my my problems i am not happy

Kyra N.

My experience at Image Honda was nothing short of fantastic! I bought my first car (used) and enjoyed every second of it. The entire team was super informative, knowledgeable and friendly. Thanks to Michael F for all of his help and expertise. He’s a fantastic sales rep and helped me every step of the way! Julie was awesome and did everything possible to ensure I would be good to go upon pickup. And thanks to Summer for all of her help when I picked up my vehicle! She was awesome and very helpful and answered all of my questions even when they weren’t her area of expertise! I will definitely be back and will do all of my maintenance on my car here! thank you.

Stephen Cardwell

I recently had an oil change at Image and it was so easy. The staff are very friendly and knowledgeable (don't lose Amy!) which made it a pleasure. It doesn't hurt that the waiting area is well stocked with lots of refreshments, TV and WI-Fi.

Sandi Cowden

Great dealership! Billy M. showed me a 2016 Honda HR-V, I took it for a test drive, he explained all the features and I bought it.....all within an hour or so. The final purchase process took another half hour and all my questions were answered. This is a place you can trust to find just the right vehicle for you and treat you well. I can certainly recommend Image Honda....( and they have a Loyalty Advantage Club!) I love my car!

Visnja Bartol

I purchased my Honda vehicle at this dealership and have been pleased with the consistently excellent and friendly service I have received. I live out of town, and have chosen to go to the Honda dealership in my home town a couple of times, much to my disappointment--not to the actual work done, but specifically due to the approach of the service writer. However, at Image Honda, I have always felt warmly received and respectfully treated, and that has made me hold Image Honda in high regard. Kudos to Kyle, who was the kind service writer I dealt with, and who sympathized with my pain over the cost of my repair bill, and did what he could to make it better. Also, much appreciation to the courteous and on-time shuttle drivers. Please don't stop what you're all doing. It does not go unnoticed. I appreciate all of you!

Zeeshan

I had a reset/recall for updating and resting the software, I so far had no issues with service, staff is courteous and professional, just wish that they can smile more and not always being so serious :) I really enjoy my time at the part shops, the guy there is really nice and friendly and I always have a good conversation while getting my car fixed.

Mike Casciani

Picked up our 2019 Honda Passport last month. Summer and the team were very helpful. They seemed to really want us to have a great experience, which we did. Great dealership to work with.

Michelle Stratford

From the test drive with Abdi, to financing with Julie and then Ashley to educate me on the different features of my CRV, I had an absolute amazing experience. Would recommend Image Honda to anyone looking for a vehicle and so far this SUV is a great choice.

birdboy444410

Leased my vehicle last week from the very friendly staff of Image Honda. Great service from all members of the team, Sales (Mike K), Financial Services (Julie) and their Delivery Specialist (Sumar). Would highly recommend them, I traveled 25 minutes to this dealership when I had at least 3 dealerships closer to me I could have dealt with. Well worth my time and effort doing so, and the Loyalty Program is an added plus. They definitely make you feel like you are part of the Image Honda family.

jaime lyn pick

Amy and her team were amazing this morning getting my car checked in on time, processed, and out in great time. I had an issue with my seat warmers and they checked-in another model on the lot for comparison while my car was in service. That saved not only my time and money, it saved her company time and money for another service. Amazing customer service. Thank you again Image Honda for all of your hard work!

Sergey Osipov

Knowledgeable sales, trying to understand your needs

Joshua Hilliard

your customer service rep needs a lesson in manners and proper attitude while in the work place. decided it was a good day to yell at and make my grandmother cry, over a simple question as to why a 2hr job (on any other day) was going to take 4hrs this time. In all my years, I have never acted in such a way!!! ABSOLUTELY DISGUSTING!!!

Lisa M Putns

We recently bought a car from Ralph. The service was exemplary and everyone was very helpful. We get our CRV serviced here as well and the staff always are friendly and knowledgeable. I highly recommend Image Honda.

Samra Hamzic

Always a great experience at Image Honda. Had a horrible experience at the other Honda in Hamilton, was told my car issue wasn’t under the recall. Came to Image Honda, and sure enough, the recall was the issue and everything was fixed in less than 2 hours. Definitely recommend their service department.

G. Bhatt

My husband and I are so happy with our new Accord!! We picked it up yesterday and Summer was awesome! We got there earlier than our appointment and everything was already ready for us! The car looked spectacular and detailed perfectly. Thank you to Sam and Summer for awesome service! ????????????????

Genetics Gen

Service department is horrible charged me 400$ to scan my car and clear the error codes and I still have the same problem I brought it in there for pathetic

Angela L

Going to Image Honda was extremely amazing! The service was exceptional and everyone working there was so nice, as the hospitality I received was impeccable. Michael K, was the best salesman I could ever ask for. He took the time to explain everything clearly as he helped me purchase my very first car. Best dealership hands down.

Rob Bishop

I bought a new Mazda years ago and it was a good car. When I picked up the Mazda, they handed me the keys and said " Bye ". No, "Thank You", no explaining the features on the car. Just " See ya ". Now that I've purchased a Honda, I see the difference in the service and personal attention given to me and my new Honda. I received a Thank You gift for purchasing the car. The car was detailed nicely. When the staff person explained all the features on the car, they noticed some road dust on the back, from the nearby street and asked if I wanted it to be taken back in to detailing to be cleaned up. I couldn't even see the dust she was talking about, so I said it was fine. There is a genuine appreciation given to you when purchasing a car from Image Honda. I brought my Dad down, and he bought a used CRV and received the same quality in service. I'm very happy with my car and especially with the smooth transaction made. Thanks Image Honda. Rob

Laura Lanteigne

I highly recommend Image Honda. I had visited a few other competitors the day I was looking for a new vehicle. When I arrived for my appointment Billy was waiting for me with the vehicle I was interested in. Billy was friendly and professional and explained all the details of the CRV. Julie in finance was great. All around a fantastic experience.

Marilyn Bagley

I just purchased my 2019 Honda H-RV I appreciated josh and how friendly he was while helping me decide on the car. And made me feel very comfortable. And Julie the business manager was very personable and took the time to explain things to me regarding paperwork. Then at the end when I picked it up I had Sumar the delivery coordinator who welcomed me to the Honda family and journey and taught me the ins and outs of my new car. Making sure that I enjoyed the entire experience and made it very fun for me. She was very helpful and clearly knows her stuff very well. And even let me know I could contact her anytime for support. I have always been pleased with the service at image Honda and would highly recommend it to anyone! Thank you everyone!

Joann O'Halloran

I have brought my car here for service many times and I would highly recommend them. The staff were friendly and made sure everyone was following the safe distance guidelines. My car was done in less than an hour, (oil change). Ver impressed with staff and service. I will be going back to Image Honda!

Frances Hillier

This is our third time returning to Image Honda to purchase a new vehicle. They have never disappointed us. Rob, our sales consultant, understands the vehicles well and knows which features would (or would not) suit our family... and we always leave feeling good about the purchase. Esterina, the business/finance manager was very pleasant and very helpful in explaining things to us. Our delivery/pick up was handled by Summer, who spent time with us and made learning about our vehicle a lot more fun with her bubbly personality and easygoing manner.

A. E.

I had issues with both my 2014 Honda Accord Touring and my 2016 CR-V. The Accord was making squeaky noise upon starting in cold weather and an interior issue with the CR-V with the driver seat. Dal Petrina the shop Foreman personally called me and asked for a video of the engine noise as opposed to bringing the car in. I sent him a video and he was able to determine the problem just by looking at the video. I booked both vehicles for service at Image Honda. Reception was excellent and I was provided with a rental vehicle for the duration of the time. Dal should definitely be recognized for going above and beyond.

Cliff Vanderveen

Great. Josh was excellent.

Andrei Rusu

We just moved to Hamilton from Toronto and went to Image Honda for the first time , professional dealership , I went because my airbag light was always on in my 2014 Honda CRV . I was in and out in one hour , they replaced the fuse and that was it ! Definitely I will go back there in the near future. Thank you Honda for your reliable cars and trusty dealerships.

Sylvianne Craig

We had a very good experience purchasing our future vehicle from Image Honda. Michael Kolkman, sales, was patient and thorough in explaining all the features of the CRV. Nice and calm. No pressure. Haley Regan, finance manager, was efficient, quick and refreshingly engaging in going through the leasing arrangement. Those final arrangements are tedious, detail-oriented but necessary. Thank God for her lively mind and scintillating personality.

Image Honda

Greatest experience ever! Ralph was amazing he made my purchase experience great. Thanks a million!

Erin Campion

I wouldn’t recommend getting your car serviced here. Our car stalled, and they told my partner the oil pressure switch/sensor needed replaced. $600 dollars and not even 30 kilometres driven later the engine blew out while he was on the highway. Super safe work done there, could have turned out much worse if it had caused an accident! Now apparently a new engine is needed, which they are admittedly looking for, but it’s been almost a week and they haven’t even given us a car to use in place of the one they’ve destroyed. The best part about it is they could have avoided this review by someone in the service department simply picking up the phone the many times I tried to call them today. Edited to add: The service advisor called 3 days later (Friday). It will be $3000 minus the $600 we already spent to replace the engine. $2000 of this cost is labour. He said we could speak with the service manager if we weren’t happy with that price. I left two voicemails for the service manager, and when I called back the last time at 4pm, he had left for the day. They also brought up that a tech had noted an oil leak back in February, which I can see on that service report. There was no leak noted on the service report when the car was brought back in for a recall a couple weeks later though? Seems to me like they’re attempting to weasel their way out of taking responsibility for their mistakes. These people have no respect for their customers.

Greg Upsdell

Buying experience was quick and painless