Reviews of Hamilton Volvo (Car Concessionaire)

Suhan Bijai

Great first experience! Kyle, the service rep took care of me and kept me in the loop as to how long and what was happening. They were very flexible and easy to work with on the schedule. Great team.

Heather Arbuckle

My husband and I just went to look at the XC40 to compare it to my current vehicle. We met Joshua who was very friendly and welcoming. He is also very knowledgeable and could answer any questions we had. We went for a test drive and loved it and ended up buying one. We then went through that process with Joshua and Ricardo who were both amazing! We would highly recommend Hamilton Volvo!

Rajen Mistry

Disappointed you don't take A-Plan discount for Volvo employees. We went to another Volvo dealer instead

Farah P

My husband and I had arranged with Jordon to test drive one of the used Volvo's on the weekend and we were impressed with the level of kind, attentive, and knowledgeable service Jordon provided. We had been reassured that given that we were from Toronto and unfamiliar with Hamilton, that we could take our time on our test drive, and Jordan even provided us with a great suggested route to try. That's exactly what we did: we test drove the car on busy streets, down quiet neighbourhoods, and took it through a few highway loops. As we drove back to the dealership, we were both happy with the car and the service we'd received thus far, (admittedly rare from most dealerships these days), and were quite close to excitedly deciding on going with this car purchase and actually feeling good that Jordan would get a well-deserved commission. When we got back to the dealership, the sales manager approached my husband and without any form of greeting or enquiry on how the test drive had gone, began by berating my husband on the fact that our test drive had been nearly 2 hours long, and demanded to know where we'd been with 'his' car for so long. My husband, a bit stunned by this stranger's tone, manner, and rude questions, calmly explained we'd driven around the city and on some highways, and both him and I had taken turns driving. The sales manager rudely continued with his questioning, justifying his stance that 'some people' take 'his' car out shopping. After explaining to the sales manager that our family had only driven around to test the car, and that Jordan had assured us there was no time limit on our test-drive which is why we had taken our time, he walked away, not once thinking anything of his horrific behaviour. My husband and I were left feeling deflated; our excitement quickly replaced with confusion, like we'd done something wrong, demeaned by the sales managers' self-entitled attitude, and perplexed why a business that prides itself on providing "unwavering commitment to customer service" would treat any customer this way. Jordon did what he could to try to reassure my husband that we didn't do anything wrong and my family and I drove back to Toronto, saddened that we were treated so poorly, and completely confused, insulted, and deflated by the brash, entitled, and dis-respectful encounter with the Sales Manager. Sorry about the loss to your commission Jordon, but we cannot support such an arrogant, rude, business. Although too late for us, hopefully this is a learning opportunity for the dealership and no one else has to go through such a terrible experience.

Shigha Nelson

Hamilton volvo is really great in every aspect. Especially outstanding customer service. Matt was our sales consultant there, he made thing lot easier for us. Explained everything in detail. Absolutely no surprises with anything. Everyone one there helped us in there part. Thank you for a great service.

Kathy Mance

Fantastic service. We were treated like valued customers from Tyler and the entire team. This is our first Volvo so we had many questions but Tyler was very knowledgeable and patient answering them all. Wouldn't hesitate to recommend Hamilton Volvo. Just love our XC60.

Ogidi Laja

An excellent example of what a specialized Car Dealership should be. I Love Volvos even more now!

Melissa Grego

Impeccable service!!! Matt (Sales) took care of us from start to finish. Extremely friendly and highly professional, I would highly recommend.

Safa Kaffashian

Joshua made buying our Certified Pre-Owned XC60, an exciting experience that was stress free. We were made to feel like VIPs from the moment we walked into the dealership, and throughout the entire process. Volvo Hamilton went above and beyond to help us out with trading in our vehicle, and making sure any service we needed was provided. We look forward to seeing Josh and Brandon as we come back for service, and we couldn't be happier with our Volvo.

Corey and Tali

Brandon, Tyler and Ricardo at Hamilton Volvo were incredibly easy to work with. They made the purchase of our new car very easy and completely stress free. From first contact to picking up the car they were honest, attentive and very informative. I highly recommend this dealership!

Dylan Pacheco

Hamilton Volvo does not lie when they express themselves as a "no pressure" dealership. Matt Schiff was extremely helpful, prompt, and considerate from start to finish. As an inexperienced buyer, he took my request seriously and really made the whole purchasing experience simple and stress free. I appreciate your service greatly!

Sheri Crawford

After being a long time lease customer at another car manufacturer, I decided to try Volvo and was immediately impressed. I had researched the vehicles, but the personal service and knowledge of the staff made my purchase an easy decision. Jordan was very knowledgeable and friendly and the sales staff also worked with me to make my purchase seamless. This was one of the best leasing experiences I have had over 14 years of leasing.

Marianne Mulders

Our first time buying a Volvo was made an exceptional experience by the staff at Hamilton Volvo. Matt, Brandon and the team went above and beyond to find the car that met our needs. Excellent communication along the way and a detailed orientation of all the new features of our car. Highly recommend this dealership and very happy with our car.

Sheri Orvis

I upgraded my Volvo to a newer model and the whole process was smooth from start to finish. Excellent customer service skills all around for everyone I dealt with. Highly recommend Tyler Kalbfleisch if you’re looking for a new car. Kudos to Ricardo and Brandon for helping me through the process. Thank you. I love my new Volvo XC40!

Raul Rusu

We purchased our first Volvo about 2 weeks ago and after assessing other vehicles we decided to go with the XC60. We love the vehicle but a very important part in our decision had to do with our experience at Volvo Hamilton. Matt is one of the most professional people I met in this field; it was his attitude towards us and his handling of the process that made for a very easy and agreeable experience. In finance, Ricardo was very helpful and efficient. We are still in contact with Matt as he is assisting us with the different aspects of us getting to know and use this great vehicle. Many thanks, Matt & team!

Karen Heaton

Matt helped make our experience buying our 1st Volvo amazing!!! The team were so professional and we had such an easy going and pressure free shopping experience ???? thanks guys - we will definitely back ????

Boris Brott

Thank you for the quick response and helpful service when dealing with a minor problem with my vehicle. Kyle and Brendan where excellent! We are lucky to have Hamilton Volvo

Lauren MacCulloch

Felt very comfortable from the minute we arrived at Hamilton Volvo. Tyler was punctual, pleasant and very knowledgeable about their cars. Answered any questions we had and made the negotiation process for purchase fair and respectful. Very pleased with our purchase. Our first Volvo!

The Kim Robinson Team (Niagara Real Estate)

From the moment I met Tyler he was most accommodating. There wasn’t anything I asked of him he couldn’t assist me with! When I received my car he spent at least an hour going over everything on the car…this is my second Volvo and I didn’t know 40 percent of the things he showed me! Impressive and gracious young man and I would definitely use him again without hesitation. Thanks Tyler I love my truck.

Lorenzo Ilagan

Making a decision to choose the Volvo XC40 could not have easier thanks to Joshua and Ricardo. This was our first time in Volvo and the experience of luxury space and drive was none compared to our test drives. We love our XC40 and we now have our eyes set on our next family car, XC90! So glad we dropped by into Hamilton Volvo.

John Civiero

Big thanks to Matt Schiff who helped me pick out the XC40 and work my trade into maximum benefit for me. His patience in answering all of my questions and providing solutions and alternatives is greatly appreciated. Matt is a sales professional and had all of the knowledge about the car to really make me understand the value I was getting. Also, a big thanks to their Business Manager, Ricardo, who made the financing and business end of this simple and quick. Finally, I'd like to acknowledge Brendan Martins for his support and handling of the Carfax and title issue that came up during this process. Brendan and the team took care of the issue while I was on vacation and had everything settled for me for my return. I highly recommend considering Hamilton Volvo for your next vehicle purchase. I was a bit skeptical buying buying used car from a Volvo dealer, yet the value proposition, (extended warranty, financing) and the positive dealer experience was a welcome surprise.

Daniel John

Amazing experience at Hamilton Volvo and would definitely deal with them again. Matt (Sales) and Ricardo (Finance) are great to deal with. They made the process seamless. Matt looked after us from start to finish and beyond. Very professional, knowledgeable, and welcoming! Thank you Matt for the impeccable service provided to my family with our first Volvo purchase. Will certainly recommend to my friends and family. Love my new Volvo!!

Christine LaPointe

Joshua is very friendly and knowledgeable. He’s very professional yet down to earth. Not pushy and approachable. I hope he stays with Volvo for many years to come. I enjoyed dealing with him and appreciated his accommodating manner.

Harum

I had poor experience with this dealership. They showed different faces before and after I handed over payment and the once-was-welcoming sales rep became silent when there’s a duty to be owned.

Kyle M (m3rk3r)

Tyler Kalbfleisch, Sales Consultant, is an excellent representative of the Martins's family owned Hamilton Volvo dealership. He is extremely knowledgeable, personable, and professionally attuned. He aces Volvo's corporate culture, and the high level of client focused responsibility. Well trained and passionate about his role, Tyler carefully assesses the client's requirements -- and thoughtfully matches them to available inventory. In addition, I would also like to express how impressed I am about Hamilton Volvo's cleanliness. All COVID protocols are followed respectfully from document exchange, to key transfers, to test drives, to sales and related conversations. I looking forward to many generations of Volvo ownership!

Mike Randall

Tyler and Ricardo were awesome. Best car buying experience i've had. Highly recommended for anyone in search of a new Volvo.

Leanne Wilson

Excellent customer service by all at Volvo Hamilton. I felt welcome as soon as I walked through the doors. Joshua arranged a test drive and later took care of the purchase Upon pick up, Joshua walked me through all of the features and helped me set up my individual car settings. The car was immaculate. Love my car- thanks Volvo Hamilton!

JAAK BUSS

We have had our new XC40 for a week now and are extremely happy with it. We dealt with Matt for our new purchase. From the time we first started to look for a new car until we drove it home Matt was fantastic. All our questions were answered. A thorough explanation and demonstration of all the features was given to us. I would definitely recommend Matt to anyone wanting to buy a new Volvo. My son has also bought 2 Volvo's from Hamilton Volvo in the last 4 or 5 years and has had no regrets with with either the cars or with the services provided. Keep up the work!!!!

Senad muminovic

We have never purchased a Volvo before and more importantly never an electric vehicle. We visited many different dealers and by FAR Joshua at Hamilton Volvo was the most knowledgeable, professional and friendly to me and my family. He explained everything to us. We LOVE our new electric Volvo. Could not be happier!! Thank you Hamilton Volvo! The whole team was great! Highly recommend!

Sean Vaccariello

It came down to customer service. Tyler at Hamilton Volvo was the reason we didn't shop around after our first interaction. I didn't feel the "typical" pressure when buying a car. It was a very relaxed environment and quite an easy process - start to finish. I don't see why I won't be a repeat customer. Keep up the good work everyone!

Tom Zhou

Our 2018 RX350 got stolen in our driveway the other day, and we were struggling to find the right replacement for our family during this pandemic. I reached out to the Sales Manager Brandon at Hamilton Volvo based on the recommendation of a close friend. He and his top sales rep Joshua were extremely professional and accommodating, waited way after store closing time to let us test drive the XC60, had the vehicle ready for delivery just two days later. The entire process is incredibly seamless and easy to follow. We live about one hour drive from Hamilton, but it is definitely worth it. This is our first Volvo but I am sure it will not be our last. Thank you again for everything Team Hamilton.

A Stephen

Highly recommend Hamilton Volvo and Tyler in particular. I drove from Oakville to that particular dealership because of a friend’s recommendation. Tyler was professional, organized, honest and took the time to explain everything (from the paperwork to the car itself). He obviously believes in the product. I found the pricing fair with no silly tactics. My first Volvo won’t be my last and I’ll be coming back to see Tyler.

Garnet McDonald

Picked up my new Volvo and the whole experience was first class. When I went to the lot I was not expecting to purchase, never owned a Volvo. I was greeted by Matt who is excellent to work with, very patient, friendly and knowledgable. My experience also involved dealing with service for tinting and winter tires, they were also very friendly and helpful. Highly recommend the brand and especially this dealership. Go in and take one for a test drive, you too may get the same pleasant surprise that I did.

Nolan Cipriano

Joshua and the team at Hamilton Volvo were great! As new members to the Volvo family he ensured the process was not only as easy as possible, but also exciting. Looking forward to continue to work with Joshua and Hamilton Volvo in the years to come! Thanks!! First weekend with in the XC60 was a dream!

Marian Heil

I dealt with Matt at Hamilton Volvo and I found him to be very knowledgeable about the vehicle that I was looking at, very courteous and responded promptly to my emails where I asked a number of questions. I also dealt with the Manager, Brandon who was very helpful. So far, I am enjoying my new XC40 Recharge - only had it for a couple of days but I know if I have questions, I can contact either Matt or Brandon to have them answered.

Marisa Pugliese

Customer service was fantastic! Very knowledgeable staff. Matt was very helpful and a pleasure to deal with. So far very pleased with my vehicle!

Lee Mason

Dealing with Hamilton Volvo was an easy process. Brandon, Matt and Ricardo at Hamilton Volvo were amazing and very accommodating. From first contact to picking up the car they were honest, attentive and very informative and made sure I was happy with my car. Their attention to detail went beyond my expectations. I highly recommend this dealership!

Aamir Jaffer

Had a great experience with Joshua. I knew what I wanted and Josh worked hard to get something the was as close as possible. He even went above and beyond to get me a deal. Whole deal was done over text, email and phone since I live a distance from Hamilton, but it was worth the drive.

azsiros

Just bought a Volvo XC40 from Tyler at Hamilton Volvo. It's so nice to find a sales rep that really knows the product they sell. He talks about the cars he sells with enthusiasm and does it without pressuring you or making you feel that you are being forced into a sale. These are cars that have that uniqueness that suits me perfect; it's an amazing vehicle that both my wife and I immediately fell in love with. The sales rep can so easily have you walking away no matter how much you like the car, but with Tyler and the other staff I've met at Hamilton Volvo, it sealed the deal.

R Dapitan

I'm from Burlington,ON and I own XC90 V8 '06 and S60 T5 '12 since 2015. I've had my vehicles service and repairs done at Hamilton Volvo. My overall customer experience is always exceptional and vehicle repair and services are always satisfactory. Recently, I had both vehicles due for maintenance and some repairs. Special Thanks to Paul for getting things well organized. Best Volvo Dealership in my personal experience!! They must also have the Best skilled technicians. Volvo for Life!

christine santini

thank you Joshua and all the staff at Volvo for your amazing service on the purchase of my new Volvo v90. these are challenging times in the car market, but you delivered!!! Great experience! Thanks to all gave that extra effort to make it happen quickly, and seamlessly! Very happy: :)

Lucien St-Laurent

Our experience at Hamilton Volvo was one of the best car buying experiences we’ve ever come across! Matt Schiff was very knowledgeable and made us feel like more than just customers! Ricardo was also very accommodating and helpful! I used to own a 1988 Volvo 240 and I’m happy to say that our new Volvo is just as well engineered with all the upgrades and attention to detail! We are very satisfied with the car and car buying experience! What sealed the deal for us was the amazing warranty provided on used Volvo autos!!! Check them out…you won’t regret it!!!

Jennifer W

Love my new Volvo XC60! Many thanks to Tyler for giving me the most thorough vehicle introduction I’ve ever had! Highly recommend Tyler if you are interested in getting into a Volvo! Also, many thanks to Brandon (sales manager) for your honesty and integrity.

Karl Roberts

Recently purchased an XC60 at Hamilton Volvo, and we received exceptional treatment. Matt went over the entire vehicle with us, and answered all of our questions. He was very knowledgeable, and made buying a car a very enjoyable experience. We also dealt with Ricardo, who helped make the transaction seamless. Any phone call or message was returned promptly, and we left the dealership saying we would definitely buy again from them. When we picked the car up, it was spotless and well detailed. Very professional shop that I would highly recommend.

Niki K

From the very moment we arrived at Volvo Hamilton, Matt was there to greet us and assured any questions or requests we had were answered. He was positive, knowledgeable yet never pushy - a trait we avoid in sales. Negotiations tend to be intimidating for buyers, and we were worried about the process as supply is low at this time. But both Matt and Brandon, the sales manager, listened to our needs and were able to make a deal that we were comfortable with. Our time with Ricardo in finance was also quick and pleasant. We love our vehicle! We’ve been to luxury vehicle showrooms where we weren’t taken seriously; ignored in fact - A first impression deal breaker. But that was not the case at Volvo Hamilton. We don’t just love our vehicle, we also know they will be there for us throughout our ownership. We definitely recommend Volvo Hamilton!

Julie Tran

Good service, Im so happy and want to say thank you to Matt.

Colin Day

Many thanks to Joshua and Brandon for getting me into a newly leased 2021 Volvo XC40. They gave me a deal I could not refuse. Their help through the process was was efficient and done with the utmost respect and kindness. I would highly recommend Hamilton Volvo for the best quality vehicles and service!

Deepak Sharma

Recently I got a car from Hamilton Volvo and Joshua helped me to get it with ease. He was great from start to end. Always available to clarify all my doubts whether it is about car or papers. other staffs were very friendly as well. I went to Hamilton all the way from Toronto and it was totally worth it.

James Owens

I was on the hunt for a particular SUV when I noticed the perfect candidate had recently been traded in at Hamilton Volvo. I made contact with the dealership and was but into the very capable hands of Matt Schiff. Matt and the rest of the crew at Hamilton Volvo are first-rate professionals and will definitely give you outstanding care and consideration in your pursuit for an automobile.

Lynn Bommarito

Joshua was very energetic and helpful. I felt very comfortable dealing with him. He does not hesitate to welcome you or help you in any way. Ask for him when buying from Volvo Hamilton. The transition from my old car to the new went very smooth. Thanks again Joshua.

Lindsay Dickerson

Met with Tyler today for deliver of my new S60. Couldn't be happier with the experience. Tyler was professional and personable and made everything very easy. He was quite happy to take his time showing me all of the features of the car (and there are a lot!). I highly recommend going to Hamilton Volvo to look for your next car or SUV!

Domenica Calcagni

Thank you to Matt Schiff, Sales Consultant at Hamilton Volvo for his professionalism and care in the purchase of our new vehicle. Matt's knowledge of the standard Volvo safety features along with all the other available Volvo comfort and luxury features aided our decision to purchase our vehicle with confidence. He instantly gained our trust through his caring and friendly disposition and attentiveness to our needs. My husband and I would certainly recommend Matt Schiff and the team at Hamilton Volvo to anyone looking to purchase a vehicle.

Monica Bertolo

Well, it all started with a test drive. I have always loved The Volvo, but never really new how they handled. They are smooth, tight and powerful. Don’t let the ancient symbol for iron (their front logo) fool you- they are not only the safest vehicle on the market, they are built for handling. Joshua and Brandon at Hamilton Volvo were very knowledgeable, and accommodating. Their expertise with the brand is obvious and their customer service was impeccable. I am so thrilled to have this new hybrid! Thank you so much to Volvo Hamilton for such an easy, effective and fun experience. ????

Janet Westbury

WOW! First time that I have had this type of positive experience purchasing a car. I bought a used Volvo and was still treated like gold. Tyler was incredibly informative and generous with his time. Once purchased, there was a rip in one of the mats and they purchased all brand new mats and even delivered them to my home. The detailing crew was phenomenal, my car looked like brand new. Their inspection found something that they wanted to fix, I brought it back, got a loaner, and my car is running super smooth without any additional cost. I would highly recommend this team.

Eva Lintott

Out of all the many car purchases over the years dealing with Hamilton Volvo has been the best by far! I dealt with Tyler/Sales, Brandon/Mgr. and Ricardo/Finance. Brandon was very helpful and supportive of his team and at no time did I feel any sales pressure tactics. Tyler is very knowledgeable, thorough and was able to answer any of the questions I had. He made the buying experience seamless and enjoyable. When I picked up the vehicle he made sure it was detailed, spotless and he took the time to ensure I was familiar with all of the features before I drove off. Im very impressed with the XC60 and I highly recommend Hamilton Volvo, ask for Tyler.

Larry Roik

A great and simple experience - which is such a nice nowadays. Greeted with a smile everytime. Highly recommended.

Jennifer Sheng Yuan Tang

I had a great experience with Matt at Hamilton volvo. I was able to book an appointment same day to look at cars and I felt very safe being at the dealership with their pandemic protocols. Matt was very knowledgeable and was happy to look up any facts that he did not have on hand. He made sure that everything was prepared for pickup and called ahead to check in as well. Would definitely recommend this dealership and working with Matt!

Brooke Shackleton

A big thank you to Joshua for providing great customer service and a positive experience. I am very happy with my new vehicle and will definitely be a Hamilton Volvo customer for many years to come.

Elizabeth Enns

Joshua dealt with me from the beginning. My experience was everything I expected from a Volvo dealership. Joshua was tremendously helpful, knowledgeable and so respectful. He is a positive representative to Hamilton Volvo. Thank you Joshua. You are a star! Highly recommend future customers to give him a call! Betty Enns

A O

One of the best dealerships I’ve ever dealt with!! They made things simple and easy. Joshua Brandon and Ricardo make a great team My wife loves her 2021 XC 90!!!!! Thank you very much keep up the good work