Reviews of Bay King Chrysler (Car Concessionaire)

Lisa Lacelle

I’ve purchased several vehicles from Bay King. The latest vehicle did not have heated seats. My error I just assumed. Krystal was amazing in rectifying the situation going above and beyond. Fantastic employees very polite and easy to deal with.

Tony Micuda

I am an equipment repair person so my experience at Bay King Chrysler is with the Service Manager and all of the Technicians. I always find them to be knowledgeable and friendly.

Leslie Kitchen

Very disappointed with Bay King Chrysler. We regret purchasing a vehicle from them due to the number of times my husband has had poor service. Even though we can get oil changes for $20 each time for two years, we choose to go elsewhere for more money and better customer service. Most recently, they made a mistake that they admitted to and were not accountable. Ended up costing us $350+ because of their error. Poor service starts from the owner and works its way down. Be very cautious when dealing with this dealership.

Jasen Potter

Just bought a new Ram from Evan, great guy to deal with, I like the fact that the prices they advertise are the true prices, whereas other dealers have hidden fees. They gave me a good price for my trade , would definitely buy from them again. Love the 8 " screen and the Apple CarPlay , no need for Nav when you have it . Also UCONNECT is great too, a nice app for your phone which gives you access to your vehicle through it, with it you can unlock/lock your doors as well as tell you the amount of fuel left and your mileage. Totally love my Ram

Jamal

Great place for all your mopar needs.

Jessica Tran

I thought very long about writing this review. After a few weeks of thinking about my encounter, I felt that it was important for me to do so because no one should be treated this way. I came in and attempted to talk to someone in regards to purchasing a new vehicle. I don't know if it was my age, ethnicity or what, but I was immediately dismissed. The associate was very condescending and kept trying to brush my questions off. What through me over the edge was when he told me to come in with my husband when I was serious about purchasing! I never felt so disrespected. It made my decision to purchase from another dealer much easier.

Tyler Bottos

had a great experience and would go back for sure!

Dave Allen

Friendly staff and service.

Saad Awdish

Great staff. Always on time !!!

A Krbavac

I bought a used truck in the summer 2020 and recently experienced an issue requiring service months after the purchase. Jamie, Paul and Danielle acted quickly in their assistance in remedying the problem. Bay King stands by their product and are willing to go the extra mile.

Jason Fitzgerald

Great people got me a great deal. Nice quality vehicles

Joanne Beattie

The new facility is beautiful and the staff are so friendly!

Breanna Lytle

The people I was talking to were great! Very friendly and knowledgeable.

Krissy Doherty

Twice I have purchased a vehicle from this dealership and twice I have driven off a happy customer! This time around, I had the pleasure of dealing with Krystal after a particularly well-timed promotional email. Krystal made the whole process quick, fun, easy and enjoyable. She was very knowledgeable and thorough and really took the time to go over every little detail with me. The entire staff, actually, is incredibly friendly and helpful. They even put a bow on my new car for my birthday :) 10/10 would recommend!

Benjamin Grim

Excellent dealership. A lot has changed since the early days with Hy Richter at Bay & King. Have bought cars, parts and have had service.....always good!

Masters of Education York U

Terrible first time purchase experience. Would never return, not even for yearly vehicle service. Very rushed sale, and very unhelpful sales rep. Had minor issues with the vehicle later on, and sales rep ignored all forms of contact when I called for assistance. Before sale closed, I had also mentioned that I did not get the chance to test drive the vehicle and the sales rep responded by telling me that customers never test drive their vehicles anymore. Upon purchase, the vehicle's tire tread depth barely met the minimum requirement, which dealer refused to replace, and therefore I will now replace them at my own expense. Lastly, I barely had any gas to make it home, fuel light came on upon leaving the dealership.. Unprofessional service. Will never return again.

Mack Daisley

At Bay King Chrysler, all of the staff strive to provide a vehicle purchasing experience you will not soon forget. Scott and Krystal helped me with purchasing my 2021 Ram 1500 Warlock. It was a very personal, flexible and an extremely fun process! I took my truck home and levelled it that day. I had the alignment booked to be done the following day at a local shop. Unfortunately they were not able to perform the service because of limitations with their equipment. I called up Bay King immediately and they were able to book me in an hour later which was a life saver! Thank you again and I am pleased to be a part of the Bay King family!

Oniko Bailey

Scott mcquillen is so rude I would never recommend anyone to see him we just bought a 2020 Dodge Durango from him 2 weeks ago $50.k with 30.k down payment have no respect he told me the vehicle was over 6,000 km but it was going to be on the 10,000 when I get it we got a call from the insurance saying that the vehicle that we just bought was not qualify for the depreciation value because it's over 10000 I called him y is is over by 200.km after already doing all the paperwork with my insurance and everything he told me if I want to take the vehicle take it or not but if I come to pick up the vehicle and talk about it he will not sell me the vehicle we show up to pick up the vehicle he's right there did not even say hi thank you nothing he give someone else to do the paperwork not even a I'm sorry

Lindsey Ruba

I had an excellent experience with Bay King. My purchase was with Krystal she was amazing she goes above and beyond for her customers!!

Gary Barati

Service department not so hot never listen to your complaints and thus never get your car fixed right. Bring car for 8am and they look at it at 3pm and have to rush diagnosis

Chris Nunno

I was very pleased with the service I received at Bay King Chrysler. The staff in the used car department were very knowledgeable and helpful. I don't know a lot about cars but they helped me find the car that was perfect for me and my lifestyle. Getting a safe car for my new baby was very important to me. The Jeep Grand Cherokee I just got is awesome. Thank you so much guys. I will definitely be coming back again!!

Musky Angler

I just recently purchased a brand new 2019 Dodge Grand Caravan 35th Anniversary Edition from Bay King Chrysler and had an Excellent vehicle buying experience thanks to Nathan Stanley! He is very polite and conducts himself very professionally. He has extensive product knowledge, answered all of our questions and went into great detail to find the van with all the options we were looking for. At no point was he ever pushy which really made this decision to proceed with a purchase stress free and very positive. He helped to make the best deal possible and in all honesty his approach and conduct is what made me want to go ahead with the deal! I would say to Nathan and Bay King Chrysler to keep up the great work but I don't need to as it's definitely their standard!! I look forward to future business here and have shared this experience with everyone I know! Best regards, Dan J.

Randy Taylor

Great sales lot excellent customer service great vehicles lot's too choose from

Colin Dickie

Had to bring my van back 3 time to get it fixed right. Told me 3 to 5 days for parts. It was 4 weeks. I do not recommend this place nor will I be back

Stacey Goodfield

From the moment I drove onto the lot my experience at Bay King Chrysler was Great. I had no problem finding a place to park my car and shortly after I got out I was greeted by Josh Howarth who asked me a few questions so we could start looking at vehicles. I really wanted a Jeep again as I have had one in the past but wanted to keep within a budget. Josh showed me a few excellent used Jeeps as well as asked it I would like to see a Charger and a Challenger. The Charger they have is an amazing deal and I almost went for it. We then started talking about new and at that point I thought I wouldn't be able to get enough trade in for my current vehicle as I still had a year left on it. Josh through together an amazing quote for me with some assistance from other team members and they were able to pay out my new vehicle complete as well as fit a Brand New Jeep within the Budget I wanted. The whole team there works very cohesively to make the experience amazing. The Jeep is Too BIG for a PIC LOL

Daddy Z

All good... immediate service for a new vechile

Paul Ragona

We had an excellent experience at Bay King Chrysler this week purchasing a Dodge Caravan for the family. We walked in Monday evening, had a deal done by the end of the evening and the van delivered on Wednesday. Kids are more than welcome and the dealership even has an area for kids to play an assortment of games to pass some time and keep them entertained. The staff were very friendly (thanks Jim and Peter) and we felt very comfortable and welcome the whole time. Keep up the great work!

M M

Literally saved me so much time and money. This dodge is a must go to if you’re ever in need of fast reliable service.

Michelle Miliauskas

James hand is fantastic to deal with!

Mark Hanna

Great place to buy a truck! Never been happier!Ask for John M he will get you A good deal!

Wes Wilson

Friendly and helpful staff...

Jess Norry

Just purchased my dream car, a huge thank you to Rosie !! From the minute I got to the lot she had the car on ready to be viewed! Honest, helpful just a great time overall, feel like I was with a friend for the day car shopping! Highly recommend stopping by to see Rosie if you're looking to buy at BayKing! So great! Thank you again!!

Gaëlle Wandji

Very accommodating for out of town customers and friendly. Provide information and assistance in a timely and effective manner. Quick to return phone calls and messages. Highly recommended dealership!

TheLoveMan John

Nothing to write home about, services stay on top of your vehicle maintenance and will call you if you're due for a visit. Still fairly new to this place.

Sul Tan

They offered a free 16point inspection and the service manager (who is apparently running a Mickey mouse business) asked for $39.95 fee when i brought the car in. I felt being tricked and betrayed. The service department ruined my morning. A year earlier 2015 they wanted to change my 2012 grand caravan transmission cooler lines claimed they were leaking when they had normal sweating. The service department will do anything to trick you to do unnecessary work so they generate revenue. Totally dishonest, manipulative, and unprofessional service department.

Kris Cath

Mopar Parts Canada runs out of this location. Got me what I needed / wanted on a 15 year old vehicle. Exhaustive Facebook, Kijiji, and Google couldn't find it. Parts employee was pleasant and did a test fit before I left to confirm part would fit.

J Paton

Incompetent would not be a strong enough word to describe this service department. We brought our Jeep in ten days ago for a self diagnosed issue in regards to the after market tires and hub centric spacers. I brought it in on a Saturday at 8am, Easter weekend, knowing the issue couldn’t be dealt with. Alika assured me that the earliest they could get those spacers ordered would be Tuesday. Tuesday rolls around and she says they didn’t get them, earliest would be Thursday. Thursday I don’t get a call from her. I call in Friday, she advises that the part is in and the tech is installing them as we speak. Well, two hours pass, she calls and says they don’t have them, they don’t know where to get them. My wife then finds them within half an hour in Scarborough. She calls her to let her know and tells her she will bring them in Saturday. Alika says “great, thanks, seeya”. Saturday at 8 am, we bring in the part, nothing is done with them all day, a 40 min job. Not even a call. My wife calls in and speaks with the sales manager (Jamie), who was just as genius as the service reps, and since the incompetent service manager didn’t have the class or common curtesy to call and let her know it wouldn’t be ready. The service manager didn’t know it was time sensitive.. 7 days with no vehicle, definitely not time sensitive. Not only did we have to find and deliver the part ourselves, they charged us just under $300 to have the parts installed.. the best the service manager (Patrick) could do was give us a 10$ seniors discount. So here we are ten days later, waiting for the Jeep to get the inside cleaned since the tech managed to scrub his filthy boots all over the carpet and mat. Then the service manager wanted me to describe what was dirty... like for real? Worst part is we read the reviews, they were terrible, and decided... how bad could it be. Do not bring your vehicle here. These incompetent people need to learn some appropriate customer service.. You’re better off getting the staff at McDonalds across the street to diagnose and fix the vehicle.

David Fenton

I had problem with the latch of my trunk (it would not close). I did not have an appointment and the service centre was closed. However, a kind gentleman whom I'm assuming was a salesman (as he was wearing a suit) offered to take a look. After a quick adjustment, I was back on the road after this excellent act of customer service. Wish I'd asked his name.

Craig Twofoot

I ordered a part through their website which was a painless process. I had requested to pick the part up as I had to make a trip through that area anyway. Upon arrival, I ended up having a challenge with getting a part from the parts divison. A representative contacted me after the fact to make things right and save me the time and effort of making another trip in to get my part. Mistakes were made initially but they were quick to correct it and make things right. This is the type of service one expects from a modern, customer centric organization. Thank you!

Charles Hentschel

Had my heart set on a pick up truck but it wouldn't fit in the underground parking. Plan b was a van. Certainly not cool. Drove away happy in a Cherokee Trailhawk.

Josh DeJong

I just bought my first car today, a 2016 Jeep Patriot, and I could not be more impressed with the car and the service. As a first time car buyers I was unsure what the process would be like but I was walked through every step with care. The staff at bay king really took care of me and I would recommend them to anyone looking to buy a car.

Brian Sulatycky

Customer service lacking at this place, staff is very short with customers. Good job fixing my car overall however.

Matteo Pascolini

Great staff!

Chelan Sawka

Saw the story on facebook about the World War II Jeep that was placed in the show room floor covered by a glass floor, and we had to check it out. What an amazing show room. Love the old Jeep and realize how long Jeep's have been around and the changes. Its a must see!! Great Job Bay King Chrysler!!!

Sharon Karlewicz

Sean Malone was amazing! From the moment I walked in to the day I left with my new fabulous jeep I felt valued and appreciated. I would definitely recommend Bay King to anyone...ask for Sean...tell him I sent you. Thanks Bay King and Sean Malone..thumbs up!!!

Mat Stirling

Our vehicle was on its way out and we needed to get one quick, Daniel helped us pick out a truck within our budget and had it available for pick up in just a few short days, amazing experience from beginning to end highly recommend stopping by if you're in the market for a new or used vehicle.

Joe B

Terrible service. They called me to reschedule my appointment only to get there and find out they never changed it on there computer. Idiots. 2 of my vehicles for a recall and an oil change will now go to Johnston Chrysler.

Daniel Crostini

If you don't buy your Chrysler from Bay King, you've made a bad decision.

Paul Wagner

I have dealt with at least 3 major dealers and Bay King FAR exceeds service quality. Great reception when you pull in. On time Quality service. All around great experience and look forward to next visit.

Records Food And Other Stuff (Lenny)

Great customer service. Krystal was friendly and very good to deal with.

J. C.

Awesome service.

Sam Qorbani

Great sales reps.

Craig Simmonds

Excellent service! Smooth, friendly, and fast service department. InNeeded my tires changed and I don't even own a Chrysler product, but they still treated my like their own customer. I'll definitely be returning to their service department if I need more car work done.

Amanda Pantin

Love the new building, especially the Jeep built into the floor. The open concept is very welcoming. We dealt with Sue and she provided excellent service and took the time to answers all of our questions. We definitely recommend this dealership to all of our friends and family.

John Richard Cleland

Quick convenient service, staff were quite friendly, if I were to have one con it would be they set you up for a piece of mind service which apparently includes fill ups of all fluids, funny thing I just filled my W/washers fluid the day before and I got charged $5 for the top up???? that's pretty expensive for about 2oz of fluid.

Megan Denine

Husband and I were in the market for a new suv to fit our growing family. We already had in mind what we were looking for, so we decided to head into Bay King to see what promotions and various models they have. Upon entering the dealership, we were greeted by Dan. He is a fun, hip young guy who after listening to our needs and wants, informed us he was also going through a growing family! He was exactly the associate for us! There was nothing more we ever needed than a person going through the exact same life scenario as us to offer suggestions and solutions to strollers fitting, car seat room, and some fun mom and dad perks to keep the whole family happy! Dan even called another linked dealership to make sure we looked and compared other suvs to the Jeep we were looking at. Dan worked extremely hard to ensure we received exactly what we were looking for and so the next day on Valentines Day, we signed the paperwork to our brand new Jeep Cherokee - Trailhawk edition. We are beyond thrilled to be driving around in our new beauty. So many compliments. We will be for sure recommending Dan at Bay King for any family/friend needs! Keep up the great work Dan! -Denine Family

Pandamonium Publishing House

So happy I switched dealerships! I had a broken taillight on my 2019 Dodge Ram and they fixed it the same day within a few minutes, so the next day I went for an oil change and it was the same great service. The staff is friendly, professional, and provide a fantastic customer experience. Thank you for welcoming my dog, Luna also!

Walter Saunders

I took my car there for a basic oil change for 1 main reason. Their hours of operation on Wednesdays is from 7:30 am till 9:00 pm. When you commute to Oakville everyday and cannot make it back to other dealerships that close at 5pm or even 6pm, those extra hours really help. When I arrived and they found out it was my first time there they offered a tour of their new facility and even made me a coffee while I waited. I will be returning for future service and will recommend this dealer to anyone. Great service Maria Raia.

Ashna Hamd

Update: previously I gave one star for the reasons you can read it below but the owner personally called me on my cell phone and he was very nice and professional he heard my side of the story I wish the management in the service was half as good as him I am giving this dealership another chance and I hope this time we going to have a better experience because this dealership very convenient for me close to my house and to my business The worst experience I had in the Dodge dealership ever and I mean the service department they're horrible they don't know what they're doing I'm a RAM guy i love the truck but i will never go back there again they lie about they done to my truck 3 times and they only issue i had with truck they never fixed it !!!! ANSWER FOR THE RESPONSE : The management in service I have problem with unless you want me to talk to someone else other than them I will be happy to shear my said of story !!!

TanookiAlex

OK dealership. Went here with my family to buy a car, but our car has had numerous problems with heating. It's only been 2 years. They try and sell you add ons a lot too, and all i get is junk mail from them. I would not recommend.

Next Truck Sales

Sales and finance staff were great to deal with. (Jim / Peter) Ram is awesome. I’d buy here again.

Phil Young

Polite and efficient service….shuttle too

Mike Lastman

They have a lot of inventory at this location but the sales people and give you a lot of pressure to buy a vehicle

Adam H

Bought our vehicle that came in on a trade-in. Great service, good price and was happy to answer all questions! Would buy from them again!

Michael Benoit

I came here to have my Jeep looked at because it was leaking coolant. The service manager, Paul and his team were very professional and provided exceptional service all while fixing the issue for me promptly. I highly recommend this dealership, thanks for all your help guys!

Kurt Hacks

Pat in the service department has always been a huge help with taking care of my car and getting me back to work on time. He is straight up and honest about what is needed to be done with my 2016 cherokee. I'll for buy my next vehicle here strictly because of my great experiences with Pat.

Natasha F

Excellent service! Will definatly be returning for future purchases

angelina loncaric

They have so nice ram my parents love it

Lora Martin

Excellent customer services from beginning to end. Love our vehicle and Rosie was outstanding, professional and very helpful. Will definitely return in the future for any vehicle needs. Thank you Ms. Martin

Shadow_ bonbon

The guys are always friendly and helpful. Car is done when they say it will be. But the female greeter in the garage and service desk isnt very friendly. She seems like she really doesn't want to be there at all. Which is too bad cause when you bring your vehicle in for service she is usually who you're dealing with.

sanharib toma

Hi I had an app made for an outside mounding trim which took them 1 1/2 hour to tell me it wasn’t covered under my warranty which I bought extended and it was supposed to be “bumper to bumper” so they said it’s not like that, it’s a selling gimmick the service manger said which he means “we are laying to sell you a car” I didn’t mind the wait but they were so rude at the desk she even told me it would cost about 490 to fix and that’s when I told them I will never come back here even for my regular oil changes, they could have fixed the problem even without the warranty, it cost me $8 from Canadian tire to buy double sided tape. they didn’t try to keep me as a customer. They will never see a penny out of me again. I will probably get a response saying That they are sorry for my experience and try to call them back to find out what I already know and give me more lies? I ask you management to train the monkeys at the service desk to treat customers with respect and not look at them as money signs. If you want to help me then Be honest and forward from the beginning. Please don’t go there even if your tires are low on air they will charge u for something else. Thanks

Matt Vickers

Staff was very helpful until I was settled on my purchase. Then everything they offered me was off the table and suddenly she was incapable of any of the things she said would be included and in fact more fees had to be added. Things that were included in prices suddenly had charges associated or just weren't there. They claim to give you less on trade in value because of repairs needed to the car. Then turn around and sell it without the repairs and keep the difference. All in all I would never recommend someone to shop here. In fact I wouldn't even recommend they be on Google search. Picked the car up and didn't even have enough gas to get home. It required new brakes new oil change and the airbags were disabled. a few other fluids that should have been standard on car maintenance during a sale.

Tom Hatges

Very disappointed. My purchase was not above board and there wasn’t any effort to remedy the situation. Horrible experience and I have no recourse. I would not deal with this dealership. My situation is similar to Sarah’s review below. Another reviewer, Laura talks about a Chrysler Executive driven car and finds out it was a rental car. I got the same line and doubt very much that it was a Chrysler Executive’s car. There is a pattern of not being fully transparent and they held back critical information. Should I have know, well let’s not bother as we know that answer to that one. Just so you know that FCA have no ability to offer any assistance. FCA has reached out to the GM at Bay King Motors to have them call me back but I’ve yet to receive a call and FCA acknowledges they have no recourse to force the call. FCA’s dealerships have the autonomy to do as they please. Makes me think twice if I will purchase a third Jeep Grand Cherokee. This has been an expensive and horrific experience.

David Waddell

Service is extremely slow! Not sure they have enough staff to help - I've been on hold for over 20 minutes trying to speak to someone in service to book a recall appointment. Should take 1 min. Can you hire more people?

Dan Carnes

Horrible customer service. Poor attitudes. Customer care 0% They'll never have my business.

Maddison Collina

Came in for service on my vehicle, everyone involved in the process was so helpful. Bryce and Danielle kept me informed and Cassandra was very pleasant while booking my appointment. I would recommend this dealership for all of your maintenance needs. Very trustworthy and straightforward, great friendly service!

Trevor Hunt

Just bought a truck from them a week ago. Today I noticed a small problem with the paint job. The reacted quickly and the problem will be corrected with no issues. Thanx. Definitely recommend!!!

Nate Ryan

Due to unforeseen circumstances, had to purchase a vehicle quite quickly. Even with the shortage of vehicles in the area, Bayking had a large number of trucks from me to choose from within my price range. From pen to paper was able to get keys in hand within 24 hours. Would definitely suggest visiting and speaking with Sean or Krystal for your next vehicle.

Miguel Pereira

Great service! Parts department is awesome. Service personnel had a great quick service!

D P

Always helpful with any questions I maybe hopeful be in a new car soon

Aled Jones

great service at Bay King Chrysler, and excellent customer experience........I love my Spider, its real head turner!!

Kelly Crowder

Rosie was a great person to deal with ! Give her a call ! The staff were courteous friendly and very helpful ! Thank you Bay King Chrysler!! SOLD ????

Erin Lipnicky

My experience at Bay King Chrysler was a pleasure and you would recommend them to anyone!

Ben Mueller

I was on the market for new vehicle as mine was on its last legs. I shopped around, ALOT, searching for the best deal and being cautious as I was a first time new vehicle purchaser. I went into Bay King one afternoon to check out the lot. I was approached by a polite salesman who made sure I was alright looking around by myself and offered any assistance. He was informative, polite, and not pushy. I looked at a few trucks, asked a few questions and went on my way. I went back the next day set on purchasing a vehicle, and I will say that Jim and his fellow staff treated me VERY VERY well. What was important to me was important to them, and I really did feel that I was being considered as a valued customer and was treated as such. Great group of people, knowledgable, kind and very willing to have an honest conversation. Needless to say, I felt comfortable making a very important decision at Bay King and purchased my first new vehicle there. From start to finish it was a great experience. To top it all off, these guys went above and beyond when the vehicle I was replacing did not start as I attempted to leave the dealership. Jim was far beyond willing to help and had a tech come out and have a look at my vehicle, as well as several other staff. These guys went WAY above and beyond to diagnose the problem and try to get me home. Several hours were spent working on my vehicle, and when all was said and done, the focus was on me, the customer. This dealership is overtly fantastic and I would recommend it any day, to anyone. Thank you for your high class treatment and for being great people!

Steve Michilsen

Took my new car here for a oil change 1 week later oil is leaking everywhere. They put so much oil in my engine my head gasket blew. DON'T GO HERE UNLESS YOU WANT UN TRAINED KIDS WORKING ON YOUR CAR. THESE GUYS SHOULDN'T EVEN GET 1 STAR. NOW I HAVE TO TAKE ANOTHER DAY OFF FOR THESE PEOPLE.

Bryce Rankin

I have had nothing but an exceptional experience from Scott McQuillen at Bay King over the last decade. My recent purchase I could not be happier with and the entire team has always given me excellent service. Both my wife and I will be back to see them for our next vehicle purchase.

Cindy Ashford

Thanks to "Rosie", the best pre-owned sales expert ever, she helped put me in the perfect vehicle for me. It was everything I wanted & more!!! Being Informative and hassle free provided a comfortable, no rush atmosphere and being a big purchase, a vehicle becomes your second home so it has to be right. The other staff I met, were kind, compassionate and thorough, they all treated me with respect and no question was too much. Not being experienced in the market I appreciated their expertise and kindness. Do yourself a favour and consider the fine vehicles they have on the lot and be sure to ask for Rosie...!!! You wont be sorry. Im loving my new vehicle.. :)

Nikki Bermuhler

Considering how employees are treated and lied to I will not remove or change my review. Yes I was an employee but I also WAS a customer as well either way the way I was treated was wrong and horrible and that’s why the labour board had to get involved. Thanks though.

Maria Craig

After being loyal for for over a decade and purchasing 5 vehicles I was quite upset to go in today for an oil change (that I was told was covered for the first two years) to be charged $450!!! - there was no open communication about what had to be done and the cost associated. and this is also after a $390 cost just 4 months prior and again no communication on what was being done when I only booked an Oil Change that was supposed to be free for 2 years, Now at 13 months of having the vehicle I have paid over $800 for two maintenance appointments.

Dan Luton

The sales team at Bay King are one of a kind, when you walk into the beautiful and unique dealership you can see the family like spirit that they carry with them. We have friends and family that both work and deal with Bay King on a very frequent basis and across the board this dealership stands out from the rest because of the experience and the little things they do to make the customer feel at home! WAY TO GO BAY KING!!!

Margaret Toth

As always very friendly and helpful staff. Work done efficiently, reccomend service well explained with no pressure. Vehicle ready when promised

Florin Iordanoiu

Quick and professionally handled all the service calls...

Lina Vucetich

Had my vehicle serviced today. Very happy with the services received. We left my vehicle overnight and placed my keys in the overnight drop box. Received a telephone call first thing in the morning by Bryce the Service Advisor, very knowledgable young man provided us with an estimated cost by the time we picked up our vehicle Bryce was there to serve us with his genuine smile and professionalism. He took the time to explain things in great detail with us and made us feel comfortable. Thank you Bryce at Bay King, its always a pleasure receiving fabulous service like we did today. Thank you Bryce W

Kendra Bond

Very professional not pushy helps you find excatly what your looking for! Ask for Alexis she is a doll!

Karl W

Went in for an oil change. Two hours later I was out. Was advised several things done to my vehicle that weren't necessary. My father was a mechanic for 25 years. They try and bamboozle people out of their money. I'll never go back. The two hours I was waiting I heard two customers come in yelling about their experience to staff. Don't reply to this either Bay and King Chrysler. Thank you.

Jill Abrams

What a wonderful, friendly, attentive staff! We had a great experience and impressive customer service. Thank you to Jamie Richter and his team - I highly recommend Bay King Chrysler!

Kristyn Wagner

I would recommend this place to anybody!

Nick Savard

Great team over at Bay King. I got my first truck back in 2017 from Dan and it was a great experience. He’s a people person and definitely know his stuff. If I had any questions about buying my truck or even after he was always a text away. The new 5th gen rams came out so I decided to trade up and the process was easy. Crystal was my sales rep this time around and she was amazing also another person that knows about her brand. What I’m saying customer here is amazing! I keep going back for service and visits to see how everyone is doing (and to check out if they got any SRT’s) keep up the good work!

Trolling Reel Deep Sportfishing

I've purchased 2 vehicles from here and I've done my maintenance here. Bay King has the best service advisors. Shout out to Danielle And Ian keep up the great work and communication and always having the answers ready! -Sergio Ferreira

Raider Wildlife Control

This dealership exudes customer service on a level that we haven't seen in years. It's one of the most basic tenets of running a business. We've been to some of the other Dodge/Chrysler dealerships and the experience has not been anything close to our experience with Bay King. To be clear, it's the consistency of customer service not just a one-off. They operate as a cohesive team and only display a positive attitude. Thanks again Bay King, you have a lifelong customer with Raider Wildlife Control!

Bryan Esch

I travel for business and finding a great service department to take care of my needs is usually hard to find. I found it at Bay King! Great Job thanks a lot. The building is fantastic as well

Outdoor Dave

Wasted my time here after being approcahed to sell my car. The sales rep seemed to be doing "what he could" to get me a good deal, but there were too many "miscalculations" and the deal kept changing, including AFTER I had already signed the paperwork. As somebody that worked in sales for a number of years, I would reccomend that you have everything prepared before getting a signature. Very shady business practice.

Randall Maracle

Prices a little high but that is to be expected

Brian J Bartlett

Awesome dealership:)

Laura Bristol

BUYER BEWARE.....of used car sales there, I bought a 2016 jeep,salesman told me it was executive driven with in there company hinted someone's wife, I signed contract where the sales man put daily rental, thinking it was rented within bay and king employees ~ bring my SUV home to find ENTERPRISE RENTAL insurance in glove compartment ( SHOCKED AND PISSED they lied !!!!! ~ which is completely different from executive driven , they lied and said too bad you signed . Advice always check the glove compartment.

Sean Gibbs

Couldn't have had a more delightful shopping experience at Bay King and with Sue McKay. She put no pressure on us and was very knowledgeable of the Chrysler product. I would recommend anyone take their vehicle shopping business to Bay King and don't forget to ask for Sue. (Love the Jeep too)

Jackie Shiels

Recently our company purchased a Dodge Ram 1500 from Brian at Bay King Chrysler. We have been dealing with Brian for a number of years and can have purchased quite a few vehicles from him. The level of personal and professional service we have experienced when dealing with Brian is top notch. I would not hesitate to recommend Brian to a friend if asked about purchasing a vehicle.

Chris McFarlane

Purchased a Used 2011 Chevrolet Aveo5 Lt with 35K. Had nothing but trouble from the dealership. I dont even think they safetied it and just assumed it was all ok based on the mileage. Will not be purchasing another vehicle from them. New or used. They replaced the front rotors within a week of owning it and said i had to replace the Serpentine belt on our own dime and we only had the car a week. I wont be forgetting this scenario we are now in and will be spreading the message to all we can to not buy a vehicle at this dealership.

PD Marketing

Disappointing & difficult to deal with. Put an offer on a used vehicle, waited for a reply and found out after 2 weeks the vehicle was sold off. From the sales manager.

Chris Simpson

I have visited this dealer three times to inquire about service for my Jeep Wrangler. Each time I have found the service advisors to be curt and not that interested in my business. Yesterday I tried again, as I need about $2000 of work done (oil pressure sensor and low driver’s side heat). I asked if they could provide me an estimate and they told me that I would have to pay $130. I declined that ‘opportunity’ drove to South Oakville and spoke with the tech who will be repairing my Jeep next Monday. He and the service advisor gave me an idea what my expenses would be and I left feeling like they wanted my business. Bay/King may provide great service, I guess I’ll never know.

Christine Sheppard

we were treated very well ast this dealership. we will be repeat customers

Kelli Fay

We went in looking for a used vehicle and met Rosie - she was fabulous to deal with but I just wasn't ready to commit :) She was very understanding and gave me her number to text if i had any questions. Fast forward a few more days, we were back and we purchased a brand new jeep grand cherokee with her help! Pretty painless ???? Thanks Rosie!!

Hugh Allan

Ordered two parts online and received only one correct part, the other part listed on the invoice did not match what I ordered. I tried contacting by email but no response. The reason for one star is that I couldn't put zero. Get your parts somewhere else because they don't ship oem parts but still charge the oem price. Update: Shortly after this review was posted, a customer service representative contacted me (email) apologized and credited me for the wrong part that was shipped. This being said, I have adjusted the star rating to reflect my experience.

Melanie Kennedy

Have been twice for service on my vehicle and had a great experience both times. Great service!

katy a

Sean Malone was my salesman, I told him exactly what I needed out of a my next vehicle and he didn't miss a beat. Messaged me as soon as he found the perfect one. He helped me pick out a car that worked for both me and my giant dog. Also, Bay king Chrysler set up a plan that helped me be able to afford it. It was great working with you guys, thank you so much! Loving the jeep :D

Mike Vasic

This is a first class Facility. From Sales to Service, our experience has been perfect with the 6 new Vehicles that we purchased her.

Super “SuperButtins” Buttins

Got a great deal on a great truck top dollar trade. Daniel P. helped me out and got me the perfect truck!

Adam Ross

Had a great experience at Bay King Chrysler when we stopped by to get information on a new vehicle purchase. Sue McKay took the time to answer our questions, and she didn't pressure us. I look forward to going back when the time comes to get into a new vehicle!

sean richards

We bought a sweet 2019 Dodge Ram Pickup 2 weeks ago. They had a massive selection of trucks and cars to choose from. The dealership is beautiful inside and out . Everyone was great to deal with the owner sat and chatted with us for a half hour about everything but cars. Our sales rep was Daniel Piasecki he was very knowledgeable and easy to talk with we never felt any pressure from him during the whole process I would buy another car from Daniel and Bay King. All in all it was a great experience

Jon W

Sales persons quick and knowledgeable

Katherine Campbell

EDIT -- Sales wise, great dealership. Service wise? Don't even bother. My boyfriend picked up a brand new 2019 Dodge Ram today and we could not be happier! After being stuck in a brutal, high interest car loan with a vehicle we didn't want, from a third party dealership, the guys at Bay King Chrysler did an amazing job working with my boyfriend the past few weeks to get our SUV traded. Even during a worldwide pandemic, the service has been impeccable! I would recommend ANYBODY to consider buying their next vehicle here. Thank you so much for a wonderful experience after a really horrible one! He (and I!) absolutely love the new truck!

Bob “4ever3” Foreverthree

Purchased a pre-owned Dodge Caravan last month and had a very good overall experience with the dealership! Rosie was my sales consultant and she was great! She was flexible, knowledgeable , and trustworthy. I would most definitely recommend Rosie to be your next pre-owned vehicle consultant.

Wynter G

Great service and experience. Especially enjoyed the friendly and helpful Samantha

Mekashe Lal

I'm giving 1 star but would like to give 0 Stars. The worst experience ever in trying to buy a vehicle. I was told not able to test drive a vehicle because we haven't agreed on price. After I thought that was weird and agreed with Sales Rep Rosie to send me #'s on vehicle I would test drive vehicle when the exact one comes in a 2021 in Black. Now Rosie is telling me we cannot test drive the vehicle until we do a bill of sale and get our financing done. This is most unusual and very rude way of doing business.

Markuskoka

Excellent buying experience. I recently purchased a used vehicle from Bay King. The dealership is almost a 3 hour drive south of where I live. It was well worth it, even in winter conditions. Sales adviser Rosie Longo did a commendable job facilitating the purchase. She was patient, knowledgeable and helpful, working with the sales manager to close a WIN-WIN deal. Everyone I encountered at the dealership was friendly and courteous. Thank you Rosie and Bay King.

m. jones

Just purchased my first vehicle this past week. Bay King Chrysler is definitely the place to go if you are looking for a wide variety of new and pre-owned vehicles. The staff is extremely friendly, kind, and understanding of customers' interests and requirements. I truly felt like apart of the family as soon as I entered the doors as their customer service was amazing! The building and property are both beautiful and well designed, felt great being on the property and saw plenty of cars that I was interested in. Also, I received incredible service from one of the Sales Representatives, Jim Coons, who made my decision a lot easier and had everything ready to go in just a couple days! If I had to advise anyone on where to search for their next automobile it would certainly be Bay King Chrysler. I look forward to going into the dealership again, as I know it is a place where I will be treated with tremendous respect and honesty!

packer fan

Service department sucks....

Colin Heyman

A great dealership with friendly staff. The best deals on vehicles

Chris Carter

Mike was very straight forward no hiding costs or fees. Explained and answered all of our question

Groove Thing

Been going to Scott for our used vehicle needs for years...this time it was for a new one! He set us up with a member of the sales team and she was amazing!! Always great service, quick and easy!! Highly recommended!!

Debbie Barber

We had a great experience with Bay King Chrysler. We bought our 2018 Dodge Ram quad cab from Scott Mcquillen and he was terrific. He gave us all the information we asked for and was not hurrying us at all. During Covid it's really hard to get stuff done so we were so grateful to Scott for helping find the truck we were searching for. Thanks Scott. Sorry it took me so long to get this review done.

Chris Di Lullo

Horrible experience with this place Bought a used van for 17k, check engine light with engine issues for a year and half. Dropped 2500 into the van. In the end, had to take a big loss and traded it in with a different dealer for a Toyota. People there can't fix their own vehicles. Incredibly disappointed with the service they provided on the broken vehicle they sold us.

KAS Aluminum & Copper Ltd.

Great staff and honest salespeople!

Michael Faulkes

I recently bought tires from here. The guys were cool and super easy to deal with. I have a hard time trusting car dealers with anything but these guys were good and i'd go back for other work. Just thought i'd let the public know

Lori Dale

Love Bay King Motors! The service is great and the staff are honest! :) Just bought our 4th vehicle from Bay King. Absolutely love the truck and the experience was great! Jim Coons was great to deal with.

CanuckleHedz

3 hours to do an oil change and tires swap... Enough said

Susan McRae

Sold us a great van. Made it an easy transaction

Sasha Vrabac

As usual great experience every time I go there

Karen Beerman

I was definitely overwhelmed with the thought of buying my first new car. I had been looking around for a while, but hadn't really found anything that worked for me. When I went to Bay King, the staff were so welcoming! Everyone there was so kind and helpful. They went above and beyond for me and answered all of the questions I had about the vehicles. I definitely felt at ease purchasing my vehicle and have no complaints about my new Jeep! Thanks Bay King!

stacey cordner

I had an apt for an oil change. When I got there, I was told they had many walk-ins and I'd have to wait. I have a baby, I can't wait that long. Which is why I booked an apt.in the first place. So I left. I went back couple weeks later as a walk in. This time I was told they have to many apt. They turned me away. I booked yet another apt. This time i got a babysitter. When i got there, i was told I would be there for over a hour. My van really needed an oil change, so I waited. Horrible service. No one apoligized. If I didn't already pre-pay for this service when I bought my van, I would never go back. I went for my last oil change first, at this place. They made my 2 year old and I wait 2 hours. Screw this place!

Waqqar Azeem

Excellent Service. Having my Van serviced for last 3 years, never disappointed.

Teri-Lynn Joyce

Not the best service but vehicles are at a decent price

A C R T A C R T

Friendly fast service

Blue 04 MX 5

I was inquiring about a vehicle I saw on their web page and told them I was coming down to see the car after work. In the meantime it sold. It was a good car at a nice price so I'm not surprised. However, the sales person took the time to tell me it had been sold before I drove out to the lot. This is excellent customer service. I appreciate that kind of thing.

Nancy Smith

I really am glad that I found Bay King Chrysler. These people are all very nice, very sincere and really just want to make sure you, the customer, are totally satisfied with your experience. Whether is is buying a used car or getting an oil change, they will go more than the extra mile to make you happy. Thanks very much and I look forward to many happy years dealing with you!

Fayyaz Takkar

Overall service is good. If your buying a used vehicle make sure you test drive it before giving the final payment. Test it on hwy and local roads, check if car pulls, or if it wobbles when you brakes on. Their used car sales manager is so nice to you before you buy but after if u have any complaints or problems with the car even next day, he wont even talk to you, he won't even recognize, he will give you run around and say hes busy. He was not busy when selling us the car, he was willing to come to work on his day off but after u take the delivery of the vehicle, alllllll of the sudden hes the most busiest person on this planet. I bought vehicle from them, fairly new, didnt test drive it day of delivery cuz i thought they are big dealership if there would be a problem they wont hesitate. My car was pulling to one side so hard, they wont even recognize it, they kep telling me thats hoe cars are, even their service manager, and my car would wobble when i put brakes on, he said well its the brakes, but brakes are matching our safety regulations so we are not gona change them. I took the car to small shop for alignment, that guy touched the tires before driving and said, this car is pulling hard. Then he drove it and said there is way too much pull but some how smart ppl at BayKing didnt purposly see that. So please dont get screwed like I did, get everything done before taking delivery of your vehicle, after delivery forget it, they wont have a minute to talk to you, they will purposely waste your time to give you run around so after sometime younjust give up and go away for good.

Ashley Chemerys

Their sales team has been wonderful to me, I bought my truck with James Hand and he made it an enjoyable experience. Usually the service department is good. I have never had any problems with any of the other service team members, usually I deal with Patrick and he is great. The last few times I have been I have had terrible dealings with Adrienne. Not only have I had issues with her, my other family members who are customers of Bay King, have also been disrespected and spoken down to by her, whether they are bringing in my vehicle or their own. She has been dismissive with the issues I bring in, on more than one occasion. One instance it involved my air bag system having a short in it and had I been in an accident, the air bags would not have deployed. I was told if the light went away everything is fine. I was also informed that after having been a customer at Bay King for 2 years my phone number was not correct on file, even though I have received many phone calls from them over the 2 year period. She was very rude when I called wondering about my vehicle, why I hadn't received a call and was informed that I should have updated my phone number (even though it did not change). I am currently having issues with my ignition and the issue STILL has not been fixed. When you can pull your key out and start your vehicle with your finger....something is not right. But apparently that's never happened before, it's impossible. My dad brought my vehicle in to have the ignition looked at, not only was Adrienne dismissive, but the service manager was also there looking at it and he too dismissed the issue, even after he was told by other service reps that my dad was able to start the truck with his finger. I do not feel safe bringing issues to Adrienne because who knows what she'll actually pass along to the mechanics and what she will say is fine and not to worry about. I will be taking my business elsewhere, where I can feel confident that my vehicle is being taken care of and my vehicle is safe when I get in it next. I don't know if they're waiting for my warranty to be up before they take any of these issues seriously, so they can make some money from these problems. Seems like a poor customer retention program to me.

Cathy Atkinson

Richard and I have purchased two Dodge Ram Hemi Pickup trucks in the past two years from Bay King. Our salesman Brian was fantastic with the sales end of our purchases. His knowledge of us as a customer and what we wanted in both vehicles well exceeded our expectations. This past week we have needed some minor warranty work done on both trucks. The appointments were made at our convenience and the work was done in a timely fashion. From the greeters to the service writers to the mechanics who worked on our vehicles, the professionalism shined through. Thanks to Bay King for making us #1 through sales and service.

Alex Busch

Last spring my wife and I were shopping for a new vehicle and went to Bay King Chrysler on some friends' recommendations. Every staff member that we dealt with was very helpful and accommodating. They genuinely wanted to help us in our search and we really appreciated that! We ended up purchasing a vehicle from a different dealership but had a great experience with Bay King. I highly recommend them. Great to work with, awesome staff, and great customer care.

Ming

My roommate bought a Dart last year, my girlfriend bought a 300 last year, I bought a 200 two months ago and a very close friend just bought a Cherokee. It's definitely a dealership you could trust. James Hand is very helpful!

Faith Rivers

I had purchased a awesome gladiator last year, but as time went on I found it wasn't the vehicle for me. So this year I asked Scott and Rosie in the used car department about 3 or 4 months back, if they could keep an eye out for me on a Red Jeep Grand Cherokee Trailhawk and to my surprise there was an email in my inbox this week...I was so excited I had to leave and go right down. I think that was the fastest trip ever.... lol Even though it was not the color I wanted, but she is a beauty with red accents...a dream come true. Rosie and Scott you are the best, I love how you go above and beyond for your repeat customers. I appreciate both you and all that you have done for me..????????❤❤. If anyone is looking for the best of the best please to purchase a new or used vehicle, go to Bay King Chrysler ask for Scott and Rosie because they will treat you they way you want to be treated. I am in love with my new Trailhawk...❤❤

Jeremy Finton

Amazing service. Bringing multiple vehicles here, dealing with their service department is a breeze. Danielle and Bryce are super friendly and excellent at their jobs. Thanks for the great service

GoogieFoodie

Went there a few months ago to get oil change. They are good and don’t waste time. Thanks

Steve McGuigan

No one ever likes going to have their car serviced, but when you visit Bay King you are received by a wonderful staff, you have various amenities to make you comfortable during your stay. Refreshments, TV to watch, or some very nice staff to chat with. Adrienne let me know up front the costs that I was about to incur and pointed out the scheduled maintenance that I almost missed. And to pass a short bit of time, Amy stopped by and we had a nice chat about vacations.

Greg Slack

Just purchased my second car from here, both times dealing with Nathan. Such a pleasurable experience. Zero stress. Zero nonsense. Just bang on high level customer service. Buying a new car can be a stressful and time consuming experience ..... I felt none of that with Nathan. Highly recommended seeing this location if you are searching for a Dodge/Chrysler product.

C Computers Inc.

Good service . Thank you

Staci Copeland

Great place to purchase a vehicle. Great staff

Shaylah Lukas

After my Jeep had to be towed to the dealership for a transmission replacement, all I had to do was wait. The team took care of my rental and shuttle. My salesperson, Brian, was great at communicating to me what was going on and when I had questions for my service rep, Adrienne, she was patient in providing answers that I could understand. In the end, I didn't even have any paperwork to take care of. There is no doubt that leaving your car with a mechanic is stressful - rental or no rental, warranty or no warranty - but the Bay King team did their best to alleviate that stress.

Warren Renwick

Had a awesome experience at Bay King. The service advisor Pat was awesome at explaining what my car needed when I took it in for services. I highly recommend taking your car here!

Jeff Laskey (Yoga Warrior)

Took my 2012 Town & Country there because there was transmission issues @110,000km. Factory warranty ended at 100k. They charged me 120$ to look at the problem which included draining the transmission. They then charged me 200$ for transmission service (part of that being draining the transmission - which had already been done). A week later the transmission failed again and they told me I needed a new transmission $5000. Every other shop I spoke to told me, based on the first problem the transmission was toast. They sold me a stop gap solution that lasted a week and left me stranded with children at the side of the road and then tried to sell me a new transmission. They offered nothing interns of goodwill based on a transmission in 50,000$ mini van failing at 110,000km. Despite being a Chrysler dealer they said that because i didn't buy my vehicle there there was no "goodwill" available. One don't buy a Chrysler Two if you do have a chysler stay away from Bay King Chrysler

ArcticCat Doug

Rose was great in managing my trade and going the extra mile in following up with me! Buying my 2020 Jeep Grand Cherokee Limited X was great!

8SEC6SPD

Worst experience I ever have ever had, i have bought my share of cars. 4/22/16, offered a down payment on the truck of my choice, The sales person declined, and in good faith stated the truck was mine. Sat. morning I get a call saying that another salesman was in the process of selling the truck! good ridden! I pity the people that chose to deal with Bay City Chrysler of Hamilton

Jennifer Reimer

My husband and I had an excellent experience working with Krystal and her coworkers at Bay King Chrysler to purchase our new vehicle. We went to the dealership, knowing exactly what we wanted, and really appreciated that the sales department did not try to change our minds. We felt absolutely no pressure to spend more money, upgrade options, or test drive other vehicles. The process was seamless. We would recommend making the trip out to Bay King for your next vehicle purchase.

Paul Hamill

Great people who really understand customer service

Jason Harding

Parts dept very helpful

fabio oli

I’ve never had a good experience at this dealership. Bought my vehicle from a dealership in Burlington and had the convenience of getting my oil changes and tire rotations in hamilton. After getting my tires rotated here, I came to realize they broke the spare tire bracket and didn’t offer to do anything about it. The mechanics do not take their job seriously and could care less about the quality of service. They also couldn’t be bothered to reset my oil light. Not to mention oil dripping down the side of my vehicle, fenders, and motor cover. Not impressed.

Mike Andrew

Had a great experience in the service department. Pat was helping me out and was friendly and great to deal with overall!

Jesse Hill

Horrible experience. Took my truck for some service and they called me telling me it wouldn't start after I drove it there. Tried saying it was my alarm but when I went to check it still armed. They ended up ripping out my alarm system and did a poor job doing so East Hamilton radio said. Because of them I had to spend over a grand trying to fix what they broke

Cory Prince

Matt Garofalo was a pleasure to deal with

Daniel Scott

Working with Krystal on the purchase of my 2021 Gladiator Rubicon was upper echelon in terms of experience during the entire journey. Responsive, knowledgeable, and honestly - funny! It takes some degree of skill to make someone laugh while they are investing large sums of money into a new purchase, which nicely added to the overall process. Krystal has a natural ability to make a customer feel well taken care of, and Bay King is fortunate to have her in their ranks - as is anyone who happens to do business with her. Thanks Krystal!

mohamed kuulle

Daniel Piasecki got us a great deal and knows his stuff!

Jay Kay

Bought a van. I am happy with customer service ☺️ I received

Sue Hewitson

This dealership does not even qualify for a 1 star rating. We purchased a used vehicle July 6th 2019, picked it up 1 week later and it has been back 3 times and less then 1000 km driven on it by us. 1st time, day 2 of owning the vehicle, the engine fan needed to be replaced, (we were told it was because of the aftermarket fan we installed??) 2nd time within the first 75 km driven, the engine light was on, and now the emergency brake (I question the certification??) we dropped it off at the salesman's request on Monday Aug 5th for a Tuesday appointment, not 1 phone call for an update. Turns out after we initiated the phone call on Aug 8th that the appointment was not actually until Thursday Aug 8th and they could not find the key (they have kindly ordered a new one!!) which were left in the drop box at the dealership and were found there?? We are now able to pick it back up Aug 10th. To date this is the biggest mistake purchase I have ever made!!

Karianne Matte

Just bought a 2020 Dodge Challenger and they made the process a dream. Even though the currentc pandemic is making it difficult for many businesses to connect with their clients Nate kept in constant contact with me via email to make sure all my questions were answered, even when arriving at the dealership despite not being able to discuss in an office there was no lack in customer care. Peter made sure to call me everytime he had any info regarding the financing and Alexia even called me to set up a time and made sure I was 100% happy with my purchase. Overall great staff and customer service, very satisfied with the vehicle.

Kevin Studham

Was amazing customer service had some scratches on my hood and bumper and they fixed super quick and super team here at bay king I would recommend 100% for anyone buying a vehicle super job here saved me $2000 dollars only cost me $50.00 excellent team

Stefan Borkowski

Great staff, fast and safe service for an out of town customer in the purchase of a Pacifica during the Covid pandemic. Speedily looked after repairing a brake issue noticed when taking vehicle home. Would buy here again........

Brian Lambert

Bought a Ram truck in late July. Couldnt b happier with it. Sales Rep Crystal Campbell was awesome, manager Dan Luton and finance manager Peter Mackey. U guys r amazing. Ty very much.

jamie wills

We had an excellent experience with Bay King especially with our sales person Daniel. Daniel did not pressure us into our purchase even though he was unable to get the truck we wanted from another Dealership he worked with us to create the exact same truck we wanted with a truck Bay King had there. Daniel made sure its exactly what we wanted and was available at all times to respond to any questions we had.Daniel was very honest with us and we will defenitly pass his info along as well as recommending Bay King! Thanks again Daniel

Brett Clark

My wife and I recently purchased a new 2019 Ram 1500 from Bay King Chrysler. The entire staff at the dealership we're welcoming and pleasant to deal with. My first interaction with the sales staff I was accompanied by my 3 year old son which can potentially cause problems when looking to purchase a new vehicle. To my great appreciation the staff were interacting with him showing him all the games they had in the more than inviting kids corner. Our sales consultant Dan Piasecki provided us excellent service, he essentially went to work for us. My purchase requests wants were detailed as I had a targeted payment in mind. He made it happen! We enjoy our new Ram and the cherry on top was the customer experience that went above and beyond. Also a big shout out to the General Manager John for providing quarters for the Superman train! I'll be sure to come back to this dealership for my next purchase. Excellent work team.

Tori Craig

My experience was great! Everyone was so helpful in answering the questions I had and got me excited about buying a new vehicle. I am still thinking about what kind of car to buy, but I will definitely return when I am ready!

Moga Punjab

I wish I had negative stars. Unsatisfactory customer service probably due to short staffed- I don’t know. I had appointment at 730 and I was on time even after my long full work day. And the guy never bothered to serve me and was taking longer than my patience with other customer. I had to come back without any take away info except frustration. And that’s when he called back for nothing fruitful. I wish this message gets to the management for appropriate resolution.

D OK

Bay King is the place to go for your new car. The customer services unparalleled, the atmosphere is great, clean and pristine vehicles and offices. ROSEY LONGO is by far the best car sales rep I have dealt with, incredible personality and works with you to make sure you are truly satisfied and happy with your soon to be new car and the overall process. She even paid for a touch-up paint pen for my vehicle out of her own pocket. If you need a car ROSEY is the person to see in order to make it happen. Thanks again Rosey and Bay King.

Stefan R

Probably my best experience purchasing a vehicle from a dealer! Drove out to Bay King all the way from Courtice, ON for my ’17 Grand Cherokee Overland after speaking to Mario over the phone the previous day. He was great when I called, gave me the full background on the car, finance and purchase options etc. Pretty much sold it to me over the phone! When I got there, the customer service was excellent and got great value on my trade-in. The entire process from start to finish was great! Mario followed up after my first week with the Jeep to see how it was going, like I said, great customer service. Have dealt with some other Chrysler dealerships in the past as well as in my most recent hunt for a Jeep, Bay King has been the best so far! Highly recommend going to the team there.

Tim Doan

The best of the best. Hands down. Made purchasing my 3rd Ram from them an enjoyable and relaxing time. Dealership has a great showroom and better team to service all your needs. Crystal took care of all details pertaining to my trade in and purchase. No hidden pricing no stress. Jamie, the manager, gave me great value for my trade in, and was there both for the purchase and pick up. @baykingcrysler... I applaud you.

Joe z

I live in Toronto and Purchased a Dodge Grand Caravan on line and asked for some details over the phone with Mike and had it ready for pick up ,in a few days, Certified , plated, and ready to go ! When i got there the van was in excellent condition, the way he had explained it to me over the phone , No surprises , Manager was also helpful, Great price and Awesome Staff , No Extra or hidden fees. I will definitely keep them in mind for my next future purchase !

Canadian Trucker

I purchased a 2019 Ram Classic from them way back in Sept 2019. The only thing wrong with the truck in 2 years is the cruise control switch went wonky and the media screen the the dash would freeze up. We brought it in for diagnosing and they updated the software, changed the switch, all within 2 hours. Very impressed, thanks

Belgarath Wolf

The parts department here is awesome. They were quick, knowledgeable and friendly. Really great vibe to this dealership.

Kanuck

Awesome dealer, I've been treated very well at both the parts and service department, always courteous and prompt. Recently I decided to sell one of my cars and reached out to Bay King first, they offered me a fair price for the car, saving me a lot of time and the hassle, many thanks!

Douglas Seaton

I can shout it out loud best dodge Chrysler dealer ship in Ontario best customer service

Rick Janssens

I have purchased a few cars from this dealership in the past few years and have had good sales help. But the service department has let me down many times. I have left my truck overnight and the keys in the drop box to find out they haven't even looked at my vehicle. They have flimsy excuses why service hasn't been preformed. In my opinion this is not a quality service garage. I received a voicemail from this dealership i figured it was to make things right but no they accused me of missing my appointment. The appointment they accused me of missing was parts ordered for the wrong car my Ram truck was to be fixed not my Journey.

Alana Duval

Since 2010 when my parents bought their vehicle from Bay King I have not heard anything but positive feedback. When I decided it was my time to buy my first vehicle I could not think of a better place to shop than Bay King Motors. Their great sale representives, my favourite Brian Wagter, are always so pleasant.

Sarah Carey

Great people, helpful and down to earth. Very positive experience.

Lori Prosser

Was ok found a vehicle I like but it's manual and I drive automatic

John Persich

I think you guys put new tires on, but 1 is a mis match?

scotian54

The service at Bay King Chrysler was great. Showed me just the type of car I was looking for. Everything went smoothly and quickly with no hard selling on things I was not interested in. I recommend this place to anyone.

F W

The staff is very friendly and helpful!

vincent stephenson

This is the definition of unprofessionalism and by far worst dealership I've been to in my life. the service staff seem to have an extreme lack of any knloedge. Receive different information every single time i spoke with someone, if they close at 6 you better be there at 5 by the latest. Nobody is around at 530 you will have to search the building to find an employee and shortly after they will lock the main exits while you are still in the building within eyesight. claim parts are in then when you arrive their not. Attempted to refuse to do a safety recall and we were told its a half day service so figured drop off night before so they have all day to do the service as we booked the appointment well in advance after waiting a month for the parts to come in when only 1 of 3 did even though we were told they all were in the building before booking appointment. the service was not completed first day even though they had twice the time and were told next day then mid way through second day we are called and told other more important vehicles came in so our vehicle wont be worked on untill later next week making the total wait 7 days and we were refused any sort of loaner vehicle. Over the 6 or so calls we received each time they tried convincing us to take the vehicle back and "come by another time that's better", when we finally receive the vehicle there were dirty shop supplies left on the back seat! would never reccomend anyone ever come to a bay king dealership. Go anywhere else and you will probably have a better experience.

ted johnson

this dealership is awesome no pressure they helped me get what i wanted and they get you in your vehicle very fast. I highly recommend them

Paula Trowbridge

Great experience, From the moment we walked in the door and was greeted by the lovely receptionist Toby who was very friendly and happy to assist us. And hats off to Derrick Low for your fantastic customer service in purchasing our new vehicle.

Jeff Scott

I strongly discourage any potential purchasers from walking into this dealership. I had the misfortune to walk in on Saturday ready to sign papers for a new truck and had the most unpleasant experience. A sales rep named Crystal came to the floor and offered to help. She was unprofessional, rude, arrogant and confrontational. In short, she lacked basic people and customer service skills. A new vehicle is not an everyday purchase and the experience should be informative and pleasant. Rather than being up front, she was evasive - would not answer a question directly and instead answered every question with another question, followed with a dismissive retort. I ended up walking away due to her attitude. I will search for a truck with a sales agent and a dealer that values their customers. I would have given no stars but Google requires at least 1 star to post.

sean hannan

Fran at bay king was great !! Best experience at a dealership I've ever had thanks for the help with the ram !!

Danny Mccomb

Great place great people ...

Heidi Dekker

Bay King Chrysler has been a joy to visit! Between the incredible new building, friendly faces, and fantastic accommodations, you always feel well taken care of. I especially enjoyed the warm welcome from Lauren a new Bay King member. Her friendly smile was a pure delight and made my last visit the complete 5 star package. Keep up the good work, and I will surely be back!!

Steve VanDyk

Krystal helped me with my recent purchase if my 2021 Jeep Wrangler. Very knowledgeable and helpful, able to answer all my questions and made sure i was happy from first inquiries right through to pick up day! Bay King is lucky to have her.

Art Witten

I came in for a 'peace of mind' oil change for my 2012 Ram 1500- mileage about 115 thou --- ended up having front and back brakes done... all of it except the front calipers as well as both manifold gaskets which needed to be replaced because they were leaking, fuel injector flush, throttle body service, and spark plugs were also changed.... a lot of work resulting in quite a large bill... they were in touch to explain each needed 'extra' - the brakes and manifolds --- did give me a reduction on labour costs. A week later when first driving the vehicle after all that work - the front calipers seized - the burning smell was overwhelming...… AT NO CHARGE the front calipers - both sides - were changed as well as the disc rotor brakes. All together the service - based on their expertise regarding what needed to be done for this 7 year old truck - with fair review of the extensive labour costs and taking care of the front calipers which seized after another wise complete front and back brake job gives me confidence and in fact 'peace of mind' for travel down south. Pat the service manager was thankfully very professional, very approachable and understanding. Girls settling the bill etc were also well able to communicate and answer my inquiries. No complaints, only praise - from a satisfied customer. Art, Hamilton.

barry hyde

Purchased a used Pacifica from Bay King. Worked with 2 salespersons (Krystal and Dan) to review the available vehicles. Both were very helpful and courteous. Enjoyed the experience.

Pete Dzamba

Excellent customer service, would definitely recommend!

Michael carbone

Unfortunately, I had to leave another review in the hopes of helping people avoid this dealership. Please bring your money elsewhere. I’ll keep it short and provide the highlights - Service department on multiple occasions failed to properly perform work (Example- improperly connected fuel lines which leaked fuel all over my driveway prompting the fire department to label the vehicle not road worthy due to imminent fire hazard) - my particular vehicle was the subject of a class action lawsuit for faulty parts that I was never informed of, but rather was told was my fault -offered me a trade in value of $2000 for a car I then traded in 2 days later (at a higher end dealership) for $9700 ( I have proof of both so please do not claim otherwise) - dismissed my mother’s complaints multiple times about the vehicle only to find out later that the service manager had been fired - Issues had been raised with the owner who proceeded to have a phone call with me only to attempt to belittle me. When I arrived at the dealership he did not come outside to at least have a proper conversation but rather called me afterwards to try to blame me for raising concerns. Bay king can get false 5 star reviews all they want, and attempt to reply to this review with some empty words, but it won’t change anything. Stay away please.

Colin Macleod

Just purchased a Jeep Wrangler and the service was amazing. Krystal was very understanding and listened to what I wanted. Krystal was so good to my family (2 boys 4 years, and 1) and did everything she could to keep them occupied. Krystal has continued to follow up even after the purchase to make sure everything is perfect or if we had any questions. Krystal made it feel like like family and not a sales person. Even when Krystal would be away doing the paperwork numerous staff and mangers checked in to make sure all was good Thank you Krystal for the exceptional service If there is 1 thing you could improve it would be provide a change table in the washroom.

Lisa Graham

We recently purchased a used 2010 Ford Ranger from Bay King and have been very happy with our experience. We dealt with sales consultant Mike Afrasiabi and he was very helpful and a pleasure to deal with. We would definitely buy another used vehicle from Bay King based on our positive experience. Thanks Dave Graham

antonios mouskos

It was truly the easiest and most transparent vehicle purchase I've made to date. Our salesperson Alexia was not only well informed but great at walking us through the whole process. If you want a Chrysler vehicle this is where you should shop!

Taylor Scurry

The service at Bay King Chrysler is absolutely amazing!

Rick Born

During this time of crazy uncertainty, I got the same professional quality service I have come to expect. Social Distancing guidelines and all.

Chrystal & Bob Harper

had a great experince this week at bay king buying a new 2021 ram truck.the sales person krystal handled the sale.have to say it was my best experince ever buying a vehicle.and i have bought many.i would recomend the sales person krystal.as very highly qualified and very knowelgable. pure pleasure experience. bob harper

Stu Allan

Great staff

Michael Mombourquette

We recently purchased a used one year old vehicle from Bay King. We had the pleasure of dealing with Krystal as our sales rep. We found her to be courteous, pleasant, and helpful. We felt Bay King was very fair in our dealings, helping us to get the best deal. Thanks...Mike & Bev

Teena Smith

Helped me with my issue without an appointment. Thank you!

john horobetz

Staff&Management are always very helpful,very friendly&very accommodating!!

SOBI SOBZ

Not even three months yet since I bought the Jeep and my GPS stopped working. I tried to resolve the issue with the manager Scott and the owner yet they just wanted more money out of my pocket to do diagnostics and repair yet we all know GPS ISNT WORKING!! Yet I paid cash in full for my jeep and was hoping they’d fix a minor problem without hesitation. Every time I called or went in to explain the issue no one told me about any cost until I booked an appointment to go get it fixed! WASTE OF MY TIME !!!! I would not recommend to my family or friends! They’ll be nice to you until they sell the car after that you are on your own. Also, Dan layton lied that it was over 3 months yet clearly it wasn't,i do not trust to take my car back there because they would prob damage it and i wouldnt even know.

John Wach

Although we did not purchase a vehicle from Bay King, Krystal was very helpful, informative and enthusiastic. She was an absolute joy to deal with, and we would be more than willing to deal with her should the opportunity arise. Thanks again Krystal !!!

matti2uude

I did not like my experience at Bay King Chrysler. First the sales person kept trying to get me to put a deposit without telling me what the payments would be. I was told there was many options on the extended warranty I wanted and when I spoke with the person who does the warranty i was told no there is only one option for what i wanted. Then I added two accessories to the sale a bed mat and a tonneau cover. The bed may they ordered was for the wrong box type and I was told to cut it to fit. Then the installation of my tonneau cover was completely wrong, the brackets were misaligned, two drains are missing and the two installed are not the same and the bolt doesn't even go through the bolt hole. Also there are six spots that are supposed to be siliconed after the install is complete and there is no sign of any silicone put on my truck. I was made to drive from Toronto to Hamilton to prove to them that parts were missing off my truck because they insisted they wouldn't release the truck missing parts but they DID! I asked to be compensated for my time and gas after I proved them wrong and I've gotten nothing from them at this point, not even the parts so I can fix this horrible installation myself. I'm very unsatisfied and I'll never go back there or recommend them to anyone. I only went there in the first place because they were the only ones in Ontario that had the truck I wanted. Very unsatisfied!!!

Philip Slack

Hats off to Jamie Richter and his Bay King Motors Sales team. Due to the recent COVID19 Social Distancing shutdown, I was still able to take advantage of great Chrysler Promotional sale that was interrupted by the pandemic. It was just like curbside grocery shopping. Everything was done by either phone, internet or e-mail. Never stepped inside the premise once. and picked up the new vehicle all ready to roll. Took a couple of days to get everything ready and when notified dropped off the trade in vehicle at the curb and picked up the new vehicle. What makes this so easy....... TRUST. Well done Bay King.

Michael Carbone

Revolting experience. Mother purchased her vehicle in 2014 and underwent years of verbal abuse paired with multiple dismissed complaints, only to find out that the exact issue I raised was the root of a massive class action lawsuit for my vehicle. The service manager at the time was dismissed for improperly doing his job. The vehicle went for service and was returned not having any of the work signed off on actually completed. I have written statements from the fire department that my vehicle was at risk for a massive house fire. The entire dealership from the top down is rotten and prey upon vulnerable people to make a buck. It remains a shame that people have to do deal with these things in 2020.

Richard Derksen

Tried to set up appointment for a safety recall. Service advisor notified me they could not book me in for over 4 months from now. Terrible first and last impression for this dealer.

Reid Morrow

SKETCHY GREASY LIARS. Buyer Beware!!!!! Used car team are greasy greasy greasy.....they lie to you face and smile as they do it! Made a deal to buy a used car. Deal was based on the condition that new brakes installed both front and back. Used car sales man ( who shall remain anonymous....MARK!) didn't deliver a used vehicle with new brakes. In stead...they delivered a car with worn front brakes. When Used car sale manager informed of the old bait and switch... the manager ( who shall remain.....Scott!!!) said too bad for you and couldn't be bothered! Buyer BEWARE!!!! Used car sales people have this rep for a reason!!!!!

Carol Poole

We bought our car in a short time due to insurance reasons and the process was so easy for us. The service via phone and email (3 hours away from Hamilton) was great - friendly staff willing to go out of their way for us! Thanks!

ryan dunn

This place is awful for customer service, never enough time to fix something right the first time but tons of time to keep doing it wrong.

Ian Mckee

Felt very rushed and pressured after the test drive.

Jamie-Lee Robb

Awesome customer service! Scott and Matt went above and beyond. I originally went in to look at a different vehicle, but it wasn’t the right fit for me. They gave me other options within my budget and let me make the final decision without feeling forced. Thank you so much Bay King Chrysler!!

Brenda Andrew

Love this dealership. Pat is the best guy to deal with!

Kyle Scott

Came in to see Mike about a Used vehicle. The customer service was one of the best I have ever had. I highly recommend coming in and seeing him for the best quality customer service. 5 stars

Areces Johnson

Had a great experience.... told the sales staff i was just looking and they still spent time with me. I appreciated the lack of sales pressure.

Dustin Roulston

Spoke to Jim who sat down with me, talked numbers got the best possible deal and I was in a brand new ram the 2 days later! Amazing help, expertise, compassion and hard work! If your looking for a new vehicle visit Bay King and ask for Jim!

John Betts

People are nice. They provide rental when you vehicle is on warranty. However they have had our truck twice for more than a week each time an still can't fix it.

Carmen Rogal

Fast friendly service

George Wynen

Had an awesome experience at Bay King Chrysler. Purchased an older used truck from them. Dealt with Mike in the sales department. I will be going back when I am ready to buy a new truck.

Barbara Milne

Great service team!

Robyn Rees

My fiancé and I had an amazing experience with Daniel in sales. He sold us a 2019 rebel ram and a month later we returned back to him to get a 2019 Wrangler Jeep sport. He was thorough on explaining all details and answered all questions we asked. I have never had a better experience in purchasing a new vehicle! Will be sending all family and clientele to him in the future. if you are looking to purchase please ask for him! thank you again Daniel Dustin and I are so happy with our purchases!

D M

Receptionist is very nice and responsible

Josef Slivka

very very unhappy not satisfied at all /mechanik haven't experience or i can't explain to my self why he didn't fix my steering problem good job chrysler .JOSEF

mike Bernardo

Rosie was absolutely amazing to deal with on buying my 2018 dodge ram sport. will defiantly be coming back to Bay King Motors for my next vehicle

Mark Harris

First class Dealership, great people, and great deals . Very quick and easy on pick up day . They will definitely see me again in a few years .Matt and Scott were Amazing

Shaun Darcy

My wife purchased a used vehicle from Bay King, from day one the brakes didn't feel right but not bad enough to cause any alarm. After 2 and a half months they started to really sound and feel awful. She took it in and the service department said it would be $600 for a rear rotor, she said "I bought this 3 months ago"(keep in mind this isn't a clunker it's a 2015 SUV) the service person replied "of yeah there was some rust on the rotor when the safety was done, but the guys scraped it off and made it better" better is lasting three months before you asked me to spend $600 on a vehicle I just bought? We had zero intention of using their service team to fix this issue, we took it to a garage that can be trusted who informed us that it looks like they didn't even remove the wheel in the safety check. Hard to scrape rust with the wheel on fellas! I'm angry and as it goes with everything these days, our choice to NEVER use them again won't really strike a chord because customer service with dealerships like them is not as profitable as stiffing customers is. So congratulations Bay King on further cementing the sentiment that dealerships have license to thieve and won't do a damn thing for you.

Marv Mulder

We were just looking at vehicles the salesman was very understanding never pressured into buying a vehicle. When ready to buy would definitely go back

Angie Graham

I have been a Chrysler, Dodge owner for years. I loved the mini vans during the children years. Now I find myself an empty nester in need of a smaller compact vehicle. I decided to choose Bay King Chrysler Dodge on the advise of a friend. I also love the look of the showroom and the new building- very impressive. I had a very informative chat with a lovely sales associate named Sue. She re-affirmed my thoughts that staying with a Chrysler-Dodge vehicle was the right choice for me. She introduced me to the manager and together they made my buying process very enjoyable. I didn't feel pressured or hurried in the decision i had made which was nice. I am very pleased i chose your dealership , thank you.

Mark Muller

I highly recommend Bay King. Prior to my experience here, I've only bought cars under the $5k marker - so this was a big and stressful decision to get a "real car". Right away they heard my concerns and what I was looking for. I had various recommendations from friends here and there to try out a lease, buy new, etc. But after talking with the Bay King team, I knew that they wanted the best for me. I am very happy with my decision and their service. I know that I will continue to be cared for and valued in the future. Thanks Bay King!

Brad Kimmett

Our experience was Awesome! James Gibbs was always there for us, and found what we needed and liked. Thanks again, Brad and Elena

Janice Borger

Purchased my 2500 dodge and have been nothing but happy with service, parts people. During such difficult times they still are friendly, efficient, and I trust them.

David Edwards

Had car repaired. Work took a bit of time due to back ordered parts. Bryce was helpful when we picked up the car.

Joseph Mcnaughton

Thanks Bayking for making my upgrade to a new truck so enjoyable. Krystal and staff are the best. Thanks for everything.

Mike Brown

Great staff

Lauren Dekker

Bay King Chrysler is the best dealership I have ever been to! The staff is incredible and the building is impeccable! Way to go team Bay King!

Diana Ricker

Thanks to Bay King for the great experience buying our vehicle very courteous ,efficient and speedy staff to get things ready and done for us. No detail was over looked will definitely be back for future purchases would highly recommend for buyers of all price points thanks Bay King

ogho akhigbe

Lovely staffs

Luke Brewis

Amazing people to deal with. Found the service to be honest and respectable. Would recommend it to anyone looking to buy a new or used car.

Jaclyn Poste

I experienced great service from friendly, knowledgable and accommodating people. Would recommend this dealership to anyone looking for good quality service.

Laszlo TOTH

I had to pick up some stored tires for my daughter. They were polite and very helpful.

Simon Royl

Excellent sales service. Ask for Fran she was awesome to deal with.

paul wells

Good service from Steven

Andrea Tapp

I just wanted to say thank-you to Derrick and Scott for what an easy and pleasant experience it was to pick up my new 2020 Dodge Durango! With being 8 hours away and also having a trade in. It was definitely a stress-free and exciting purchase. I highly recommend Derrick and Scott at Bay King Chrysler. Thanks again!

Jeff Williams

This place over charges. It was $5000 before I got out of there with a car that has less than 100,000kms on it

John Clements

Worst service department in North America

Ryan Adams

Very nice staff and the driver of the shuttle was on time and also super friendly ...

M Kelly

Not at all happy with the customer I received. The guy doing the paperwork to get my vehicle in was so busy trying to figure out the computer system he didn't hear anything I said about my car, might as well have talked to the wall.

Peter Lanza

Asked for specials and I was told none. Looked online and they have 0% finance and employee pricing. He did not want to work today. Trying another dealership

shane bezeau

Very friendly service ... managed to order and get me floor mats over night just before Christmas for a present for my father.

Keith Virag

Friendly Staff...I had a good experience.

JERRY DAGG

I Went into bay-king with the intention of leaving with a brand new vehicle. After about an hour of the sales guy (a young man) trying to sell me something I wanted to buy already, I was ready to sign the contract. But just as I was about to sign the sales agreement my agent step aside and said an extremely offensive and rude comment about my family to witch I happened to over hear. Take this in.. you can put up a front and smile but you should continue that customer service throughout the whole ordeal. I left and the sale went to Johnson Chrysler on upper james. Disrespect will not be tolerated and I will continue to express this for years to come. Your young non professional sales man ruined my experience for myself and lost bushiness for your company.

Dave Farrington

Great service and courteous staff.

david albano

I had a great experience buying here! I was very impressed with the staffs knowledge on what they were selling. I found the price I wanted with no hassling involved. I'll be back, tell your friends!

Seawaves Development

We purchased three cars from this dealership yet after a very serious safety recall on one of our working trucks and having to bring it in for a full day for repair they refused to do a simple safety inspection. Never buy from this dealership. Go and buy from a company with reliable repair service and good customer service desk. Rude staff and bad service

Cris S

Very friendly and welcoming team. Good experience at the door and Mike A. (Associate) was very helpful. Genuinely insisted on being up front and honest with his clients. Looking forward to future business at Bay King.

kim desjardins

recently purchased a used vehicle from bayking , great experience no pressure thanks to all staff involved ( mike & peter )

Blake Connolly

I have purchased Three vehicles now from Bay Kong. Derrick was solid throughout the process. Very seamless transition with no issues. Super happy with the purchase and service!

Renee M

We purchased our vehicle last year in October but I can still pop in there or send a quick email if I have any questions. When we book for our oil changes and vehicle inspections, the service is top grade and the experience is always pleasant. Great job everyone at Bay King!

Ashley O'Brien

After having a bad experience at a different dealership, we found a similar vehicle at Bay King and decided to give them a try. We are so glad that we did. I walked in and got to talk to Matt about the vehicle we were interested in. He was very friendly and answered all my questions. We came back on the Friday to put the numbers together and worked with Jocelyn in finance who was equally as great to work with and by Tuesday we were picking up our beautiful 2020 Dodge Durango! I would recommend Bay King Chrysler in a second, this was a fun and stress free experience, the way buying a car should be. Thanks Matt and Jocelyn!

ryan lavelle

Have your vehicle looked at by a trusted mechanic before purchasing is my BEST advice not by bayking

Mc Shelley

Great service, friendly and efficient. 5 Stars all the way.

Sheree Hunt

Purchased a truck of these guys and Sean was amazing! Very supportive and helpful, worked in several options and made it work for us and we left with a dream truck! Would highly recommend Bay and King and if you want solid support in buying a vehicle, that’s right for you then ask for Sean at the door! Top guy and we will back.

Dale Held

Avoid this place at all costs for service. My last oil change as soon as I left I knew something sounded wrong with my truck. Originally I brushed it off as my imagination. A few days later I went to change my air filter and found they had left the cover off and my filter was exposed completely during their inspection during service. I called and talked to the service manager and was completely brushed off. The response I got was "it wasnt done on purpose". I sure hope not but that isn't the type of service I expect for a new vehicle. He was supposed to contact me the next day or 2.. this was 3 weeks ago. It isn't like they left the cap off the windshield washer fluid, this could have caused engine failure if I didnt fix the issue myself. This is the same service department that 3 times changed my ditch moulding and all 3 times it popped back up on both sides and the rear of the cab. I asked them if they can just use moulding tape instead of replacing it everytime and wasting 3-4 hours of my time. Since this task was to much for them to handle I went to Canadian Tire, spent $5 and fixed it myself with moulding tape. 15000 kms later and hot and cold weather it's still staying tight. This dealership lost my business years ago because of shady mechanics but I came back due to 1 salesman, who is no longer working there so once again. I will not return. Edit for response * I was never contacted for a meeting you said "I never showed up for". (Which shows even more your lack of integrity) I have not spoken to anyone since the original post. I received 1 message from Jamie on Facebook and I did not reply for this fact... You only cared a little bit once I posted this original review. That is too late and my money will go to another dealership for all future maintenance and purchases. If you truly cared about keeping customers happy, the original review would never have been necessary

Steve Williams

Awesome dealership you've got to see the WW2 Jeep sunken in the showroom floor sealed under glass, awesome kids play area and a outgoing and friendly staff throughout the entire place . I highly recommend you add Bay King Chrysler to your dealerships to visit.

Brian Anderson

Not at all happy with . REPAIRS (cost) with BUDDIES CAR!!! MY OPINION ONLY.. THEY DO SELL AMAZING WONDERFUL TRUCKS & CAR'S.. GREAT STAFFING..

jamie kovacs

Brought the dream Grand Cherokee in for me in just days. Whole team made the process easy and enjoyable. Would highly recommend to anyone.

L G

Travis squeezed me in during a crazy busy time, figured out without codes what was wrong with my caravan And returned it fully fixed. Very happy with everything.

Tom Armellini

Had my town and country in for service and came in under the initial quote, service was done very quickly and am very happy with the work! Thank you Bryce and the team at Bay King!

Philip Anderson

I bought my new truck from Bay King and could not have had a better experience. At no point did the sales staff (I spoke with Matt) try to pressure me into anything. They simply gave me the information about the vehicles, answered all of my questions, and did everything they could to make sure I was comfortable. Every staff interaction I had was friendly and helpful. Happy to have done business with them!

Samantha Bennett

Great staff and excellent customer service. I dealt with Pat in service and he was very knowledgeable and was very polite and great to work with.

Mike MacDonald

Head in and see Daniel, he'll take care of you!

Elizabeth Paal

Customer Service is the best

Wael Alghoul

I was picking up a car with the tow truck. A salesman came behind the flat bed... He did not care for his safety!!

Juan Jaramillo

I bought my Dodge Grand Caravan 2017 two months ago. I have very bad experience. First we had $500 A day ago of the purchase . I don't know why if we 0 down. When we went to pick the van up first we had to sign the papers before lock the van. On the papers a lot fees, remember $500 was a fee. When check the van had a scratch in the middle and the salesman said " is the shipping problems ". Days later check the van under and I notice that does have spare tire, I text the salesman and he forgot to tell us that the van does not have a spare tire because have 5 years road assistant free and after 5 years what? The customer pay? Or buy spare tire only $300. The van is ok but too expensive. After a lot text messages the salesman said that we are harassment with too many text that not write down more text messages. I called dogde and they told me don"t go again to that dealership. Now the van has navigation system obsoleted, I look the year of the Navigation is the 2015. They cannot update. Don't buy a navigation in yours cars buy a GPS at store and Don't waste $500 in that.

Mustafa Sen

All staff must take customer relationship courses ..Yes the service and everything is great till you pay ..When you make the payment you see their real faces...I bought a grand Cherokee 2 days ago and had to took it back because engine light was on and the way they treated me was so disappointing and humiliating...Don't trust the fan y comments here they are all fake ..Never ever buy anything from these people ..waste of my money and time !!

Cindy Butler

Just upgraded my Jeep Wrangler at Bay King and had a fantastic experience. Our sales person, Mike Afrasiabi, was so friendly and a great person to deal with during the entire process. I know I will be back to Bay King in the future for any other purchases I make.

Jeff Mark

Thanks to Jaimie, Fergie and Nathan for great service on selecting a new vehicle.You all made it very easy for me and I love my new Trailhawk

Jessica Dorgo

Pat in the Service Department was excellent help!! I have had a lot of trouble in the past with different dealerships and Pat made my experience one of the best. Thanks!

shannon harte

Worst dealership by far. They are keeping my 500 deposit because I decided to not buy a car and cancelled the next day as I'm on maternity leave. Manager was super rude about the situation and left his office. Now I'm stuck either buying a brand new car and hope I can pay it off to get my money back or be out 500. Do not go to this dealership. Worst customer service manager I have ever met named John Ferguson. Super rude and disrespectful literally got up and left us in his office and walked away. How this man got his licensing I will never know, he should be fired. Horrible customer service do not go here.

Connie Dzsudzsak

I had my Dodge Jouney in about 2 months ago because it was making a clunking noise. They told us it just needed a computet update. It worked good for a short time and athen started again. I then took it in agiain 3 weeks ago with the same issue. They called and told me the good news was that it wasn't my suspension but I needed front and back brakes at a cost of $2400. I asked if that what was causing the nosie. I was told yes, so I said go ahead and fix it. I picked it up and I got just up the road and it made that noise again. I went back but they already werre closed for the day. Then 2 weeks after the brake job the brakes started to make a metal on metal noise. I called and I was told that they were not taking appointments until the following week. I asked if I should keep driving it or what I should do. I was put on hold and then I was told I could bring the car in the following day. I brought it in and they called to tell me that they had to replace my front rotars and brake pads again. I said I already had them done 2 weeks previous and why were they gone again, I was told they would talk to me about it when I came in to pick it up. They said to pick it up after 7pm that day. When I got there no one was at the service centre, They had all gone home. I had to go to the reception area to get my keys. :Guess what .... the car still makes to nois. I'm reall y not very happy about the service or lack of service from Bay King, Going forward I will be looking to take it somewhere else where the car can be reapaired properly and at a resonable cost.

Tim Thompson

The sales reps are very nice and friendly. They assisted me in finding the truck I currently have. They set up everything: financing, licensing, the works. They even got it ready in just 3 business days. That was the surprising part. Even their service department is awesome. They have a friendly service counter and a shuttle service if you cannot wait for your vehicle to be fixed. They also have refreshments available for those who wish to have one. All around a very nice experience had. I would definitely go there for a future truck.

Jack VanderPol

Have the new 30th edition van. Running smooth staff friendly and helpful. Very roomy van

Neeten M

Amazing Sales and Service. Highly professional and recommend them for all your needs.

Tatinina New

I have just bought a honda civic from the used car section on the dealership and I couldn't be more happier with the experience I had! Mike was wonderful, honest, and helpful I will definetly reccomend him to anyone I know looking for a car. Peter the finance manager was amazing as well... not only did he know everything about numbers, but he knew everything about vehicle protection, warranties, and coverage. Great job guys! Nina

Ricardo Botelho

AWESOME DEALERSHIP!! Amazing staff, incredible service. Thanks

Emese I

We just got rid of our second jeep- both were purchased brand new from this dealership and we will never return. I strongly recommend everyone to stay away from this dealership, especially the horrible, dishonest service department. Considering that I had a top of the line, expensive brand new 2015 jeep, we had to visit the service department numerous times with numerous different issues. They would book an appointment for us, and we would show up just so they can tell us that the required part is not in. Would it be so difficult to call beforehand and inform us about it? And not to mention that they wouldn’t honour any warranties, so we often had to go to Canadian Tire for a much better price and service. We traded in our lemon for a nice brand-new Toyota and we couldn’t be happier. Be very cautious with this dealership, especially their service department- it will cost you.

Jason Stavenow

Bought new to me Cherokee off of them. Quick financing approval and our salesman coordinated a nicer set of wheels and window tinting. Had it within a couple of days. Very pleasant experience.

a nava

Decent place and decent people and they fix things right

Shane Yuill

Just bought a Dodge Ram 1500 from Bay King Chrysler, many thanks goes out to Krystal Campbell for making it an enjoyable experience! From start to finish the purchase was quick and easy, no pressure, flawless. Thank you Bay King and thank you Krystal, I look forward to doing more business with you in the future!,

BLACKSTONE INC

GOOD PRICE AND CUSTOMER SERVICE

Ryan Ricker

Had a great experience dealing with Scott, Evan and Peter! Found us the vehicle we were looking for! Thanks

Chris Clinton

I could not be any happier Derrick and Peter made everything work so smoothly . Everyone there is very friendly and helpful I would not hesitate to send anyone of my friends there

georgeD

all around thumbs up

Nathan Hall

I like to thank Danielle from services for her understanding and support, she really pushes to get things done and has been just incredible. I would also like to say thnx to the owner Jaime, he is a man of his word! I would recommend bayking to anyone who is looking to buy a vehicle. They truly are a top notch dealer!

Joshua McCouvy

Bought new truck, the service was great and the price was fair.

Trevor Scullion

Purchased our 2019 RAM from John Ferguson and his team. It had a strange remote starter module issue come up so John go it upgraded to a better unit for us without questions. No more issues. Very rare to get such high customer service these days. I won't buy anywhere else now!!

Samantha Malcolmson

Have had nothing but issues with my vehicle one of which my rear brakes falling apart while driving and was told I had to pay for them to be replaced even though I was told by the technician that they shouldn't have done so as they were in 'fairly new condition'

Jeff Spyker

Friendly and helpful service.

Lauren Blain

I've been ripped off with service from numerous dealerships in regards to getting my vehicles fixed/maintained. For the first time in a while, I can finally say that I have trust in service people at bay king Chrysler because of "Pat". He is straight to the point and honest. I feel very comfortable dealing with him when I need help. Thanks Pat.

Hayley Andrew

As a girl one of the most daunting things for me to do is head into the service department and get work done on my car. I know nothing about cars and have felt like I have been ripped off in the past because of it. Pat at Chrysler has always made me feel extremely comfortable! The way he takes time to explain things lets me understand what is going on with my car and I never feel like I am being taken advantage of. Keep up the great work Pat!

Nathan Dekker

A very welcoming atmosphere!

Mike Vee

First class sales and service.

dan remon

I want to start off by saying what an amazing experience I had here at Bayking Motors, My sales rep Krystal Cambell was exceptional and took care of me through the whole process of getting my new 2020 Jeep Wrangler the way I wanted it she was dedicated in helping me get the Jeep Wrangler I wanted. I also want to thank Pat Bennett and the service department for answering all my questions and taking care of me with all my jeep needs & repair service. Final thanks goes out to Bob at the parts department for taking care of me with all new Jeep Wrangler upgrades, ordered them in for me exactly what I needed for my jeep. all in all a big thanks to all the staff here they really made my experience pleasant and enjoyable looking forward to continue purchasing my vehicles from here, it really does make a big difference where you purchase your car from and Bayking motors has done that for me highly recommend this dealership. Thank You all at Bayking Motors!

Shelley Watt Proulx

While in Hamilton for a hockey tournament we had an issue with our truck. After calls to other dealerships late on a Friday afternoon, Travis welcomed me in to see if they could diagnose the problem. They did and it was BIG. Lucky for me they were able to complete the work the next day and when I went to pay I found out the bill was almost $500 less than I was expecting. They were even kind enough to get me back to the rink on Friday! Can't thank you enough!

Frank LePrieur

I've had nothing but great experiences at Bay King Chrysler. Pat B in the service department is the best!

Steve Besson

The only way to get better is to be honest. When I need to phone another dealership for service because you cancelled once and cant accommodate another there is a problem. I bought my vehicle in Oakville and was looking for a closer dealer to service things. Tried BayKing but customer service is difficult to deal with. Funny I have a recall and Bayking looking to book Dec 24th (5 months)Looks like Dewildt will get my business now.

Dak Kristensen

I felt very much like they were trying to wnsure they got as much money out of me as they possibly could

Phil Ritchie

All about the sale, service afterwards is horrible.

Karen M

Dishonest! Convinced us not to sell our truck privately, as we would not get the price we were asking for because it was in an accident previous to us owning it. Wasn't worth the hassle and trading it in was our best option. Told us, due to the accident they wouldn't be able to list it for much more than they offered us. That came straight from the manager! Needless to say, we were sickened to see the truck listed for almost $7500 more than we traded it in for. We would have been listing it for less money than they are!! Don't just walk away from this dealership! Run!!! Dishonest and unfair!

Kevin Castilani

Very well kept and organized place. Sales people are helpful

amanda stewart

Rosie was amazing. She sold me a 2018 Jeep Grand Cherokee, she was really informative, I was tossed between the Ford Explorer, and fell completely in love with the Jeep. Thank you so much.

Jason Jones

Had a great experience buying a car with no pressure and good support from the salesman. His name is Mike and he was fantastic with helping me and answering all my questions great selection of vehicles 5stars

Phil Lalonde

I must of liked my visit I bought myself a vehicle

Sarah Butes

few months ago bought a car with a sales person who did not release the car fax till after the purchase and pretty much driving off the lot.it showed a $5800 accident in the front end. had nothing but problems with this car including motor noises. The service department solution was add an additive *lucas* The noise is now louder than ever 4 months later and the service manager will not return my phone calls. I figured I will personally take the hit and just trade the vehicle in for something else, giving the benefit of the doubt to the sales department i went back with bay king. it has now been 1 week and STILL no phone call back after leaving numerous phone messages. If its a headache they don't want to deal with it, their motto is just sweep it under the rug. I could go on and on about the worst 4 months of my life but they will just reply to this saying sorry and call the general manager for a solution. And again not return any of my phone calls and sweep me under the rug. lacking in customer service.

JOHN ROCHE

We've purchased a couple vehicles from this dealership and would definitely return in the future. Haven't had to deal with service yet, so I may update this in the future. Mario (our salesman) and Peter (Financing) were both excellent to deal with. Thank you!

Liz Kemp-Lipnicky

Great new showroom, was greeted by Sue...she was very friendly and will recommend her to my friends.. Liz Pearson

justin ferreira

Do not buy a car here I bought a truck and and have had nothing but problems with it and then when i take it for service they make it worse BE WARE!!!!

Jonathan Cartwright

The staff is very friendly at the service center

Kevin Cassidy

Awesome people great service

Carmelo Zambri

Absolute best customer service while buying a new vehicle. Matt was very professional, courteous, and efficient in our buying experience. We felt Matt and the management worked hard to get us our best deal possible. We have purchased many vehicles over the years and this was one of our best experiences. We will definitely go back for our next purchase. Thank you everyone at Bay/King, we love our new Jeep!!.

Hailey Leigh-mossley

My husband and I have been to many dealerships shopping for a new van but have decided not to purchase until the spring. Even though we are not ready to purchase, the sales people at Bay King were extremely gracious and helpful. The young lady at the front desk was especially cheerful and welcoming. When we are ready, we will be purchasing our next vehicle from Bay King!

Robert Ellison

Excellent service.

Bob P

This was our first purchase from Bay King Chrysler. The experience was everything that we could have hoped for and more. Excellent customer service. No high pressure sales. Everyone that we dealt with was pleasant, courteous, respectful and knowledgeable. We dealt with Krystal primarily but also with John, Jamie and Peter. They worked together as a team. There was an excellent choice of vehicles and the different options and packages were fully explained. This is how a car buying experience should be and we would highly recommend them. Thank you to everyone we dealt with there.

Sean J

Great service as always !!

HRW AUTOMOTIVE

We took one of my customers vehicle warranty concerns to them and they looked after everything just fine.

rebekah sawka

This place is awesome! I really love how when you pull up for service you are treated like a hotel guest! They greet you, offer you coffee and everything! I worked on their WIFI in the morning and really enjoyed it

P T

As always, amazing service from Krystal and the rest of team (Dan and Peter) at Bay King. This is my fifth Jeep purchased through Bay King, and they always provide superior service in both the sales and service departments. Krystal knows exactly what I want in a vehicle and was able to get me into my new Grand Cherokee within a few days. She always goes the extra mile to make sure that her customers are happy ????

Christopher Duncan

For one the service department left myself and my 73 year old dad waiting outside while they let everyone else in despite the fact I had an appointment. Then they used the wrong oil in my truck and the girl.bejind the counter lied to me and said they used synthetic. Never again will I take my truck there EVER!!!!!

Tesha Begg

Derrick helped me get my first/dream car that I had been searching for, for months! He was very helpful and attentive and went above and beyond. I definitely recommend seeing him for any of your car needs!

John Horobetz

My Dad was looking for a new car and he had checked out dealers in the Hamilton and Caledonia. Bay King was by far hands down the most friendly and accomodating for my Dad! The entire team at Bay King made by Dad feel welcomed and important! Carmen the sales rep was super friendly and very helpful. Carmen did not pressure my Dad at anytime to buy a certain car he let him test drive a few cars! When my Dad decided on a car Carmen and Jamie (the Manager of bay king) went out of their way make my Dad's new car purchase very easy!! My Dad picked up his new 2015 Chrysler 200 lx last Monday and he is very happy with his new car. Carm told us if we had any questions we could call him@bay king or on his cellphone! It is very rare nowadays that you get that extra special customer service! We will definitely recommend Bay king to all our neighbors,friends and family!! Finally I just have to say Wow to the bay king reception/waiting area. It's like a 5 star Hotel!! Once again Kudos to everyone@bay king!!

Sambath McNaughton

I had a great experience at Bay King Motors on 55 Rymal Rd East, Hamilton. The dealership found the truck of my dreams which as a gorgeous fully loaded 2021 Dodge Ram Warlock at an amazing price with excellent customer service and attention-to-detail. I highly recommend this dealership. You will not regret it. When you go, ask for Steve Godzisz, he is the best! He truly is a master of his craft and a rare breed to come by as time progresses. He is honest and and has excellent customer service and will go above and beyond to exceed your expectations to ensure you are happy and satisfied. He is honestly amazing and easily makes the process smooth . I would like to thank Jamie, Peter, John, and most importantly, Steve Godzisz. Thank you for the time and effort that was put into this truck. Words cannot express how ecstatic and overjoyed I am with this beautiful 2021 Dodge Ram Warlock.

Peter Horn

Jamie, John, Mario and the entire staff are great. They make the dealer experience a great one. Everyone greets with a smile, never any problems, just solutions. Thanks for an amazing experience again

Sylvia Rankin

Had a great experience purchasing a Jeep with Rosie Longo. Rosie was very attentive, knowledgeable and made the experience easy and stress free. Thank you Rosie for your help and would recommend you and Bay King Chrysler to anyone!

Nadalie Ivkovic

Service department was so nice. Very organized, quick service. Got a call within the hour of filling out an online form to book an appointment. Super understanding and professional, highly recommend this location.

Jason Crocco

Great dealership, customer service and prices are both unrivaled!

Josh Packham

Amazing service and selection, I've never been so impressed with the service I received from Derrick and Scott from beginning until end. Will be recommending them to everyone and will go back when it's time for another vehicle.

Kathy MacFarlane

I'm new to the area. Went in, dealt with Sue. She was fantastic! I'm a lifetime customer now!

George Olds

In for a catalytic converter recall and was impressed with the service. Free shuttle van to home and back (thanks for the speedy and friendly pick ups and drop offs Grayson). Good coffee during the short wait, but the single-use plastic stir sticks need to be replaced/gone. :) *Edited to note that management called the day after I posted this to thank me for the tip about the plastic stir sticks and said they'd stop buying them. So, good for them for committing to acting responsibly.

Andrew Kingston

We recently purchased a Ram Promaster at Bay King Motors and can't say enough about the experience. Friendly and helpful from start to end. Our plans are to convert this van into a Campervan but with the shortage of vehicles and computer chips due to Covid we weren't sure if it was going to happen. We checked with a couple of other dealers in the area and they just said "Ah ya nope..sorry". Krystal at Bay King said let me check and I'll get back to you. Just that says something to me. She found a van, was honest and said it would be a bit of a wait. In the meantime she let us at least check out a van that was on the lot, not for sale, so we could at least see and sit in it. On another occassion I needed some roof measurements for the solar panels I am going to install that I couldn't find online, nor could they, so Krystal and a manager I believe got up on a ladder and got the measurements themselves. They have gone way over and above compared to any of the experiences we have recieved during other car purchases from nearby Ford, Gm, Honda and Toyota dealers. I would not hesitate to purchase with the again.

Tudor Sopterian

I bought a durango for my family. We love it! Big thanks to rosie for taking care of us.

Brad Thomson

Waited 6 months for an appointment to fix multiple recalls. At first meeting I raise concern with paint cracking on my 2015 Ram hood. Service takes pictures and tells me they will submit to Chrysler and will call me in 2-3 weeks. 2 months go by and no follow up. I contact service and am told they can’t find the pictures. I send 6-10 pics more. Wait another month. I contact them and am told the person who deals with paint concerns has been off and will I yet again call them back in a week. I do so. Am now told Chrysler has requested Bay King send more pics. Frustrated, I call Chrysler Canada who opens a file on my concern. I am now told, 4 months after my first visit, that Bay King has never sent any pics in. Chrysler Canada follows up with Bay King Service manager who advised he will call me. 3 days later Chrysler Canada calls me back and asks if I have heard from anyone at the dealer, which one week later, I still have not. Anyone who wants to waste their time, be lied directly and have terrible service should use Bay King. I did leave a vm for the owner of Bay King to advise of my concerns but no response there either... Shocking.... Don’t use Bay King unless you have lots of time to waste! I wouldn’t even give them one star but couldn’t post this unless I did

Steve Zeller

I recently purchased a 2017 Dodge Ram from bay king. This was my first time buying from there and the experience was positive. I never felt any pressure from the sales team, and they worked hard to get me a new vehicle in my budget that fit my needs. I will return to bay king and recommend them to anyone looking for a new vehicle.

Barrie Powell

Met Daniel who was very approachable and walked me through my new caravan purchase, no pressure, and very informative, which equaled no stress. Both Daniel & Peter thank you!

Michelle Franks

As a working mom, my free time is valuable and very limited. When I have to plan vehicle maintenance, I hate to waste it juggling my scheduling to fit their availability and then waiting around for servicing to be completed. Bay King Motors' Servicing Department was able to slot me in in a time frame that fit my schedule and provide me with prompt take home and re-delivery service so that I could relax and putter about at home before returning to the dealership later for my car. All employees were friendly, courteous and professional in their undertakings.

SVG CloudGuru

Visited dealership to get quotes for two new cars. 1 Pacifica and 2 Ram truck. Met with sales guy Jim Coons. Very Horrible Experience! Guy does not know a single thing about Customer Service. When we asked for test drive of one of the used trucks, Jim was just trying to make different excuses which completely did not make sense..Dealership you lost two potential customers.. EDIT: Not sure what Jim has told you but basically he was giving us hardtime from the beginning and we felt it very insulting for just a small test drive of one of your used trucks. He was not friendly from the start. This is not how you treat your customers. It had nothing to do with COVID...

Dale Avery

What a great place to deal with Friendly staff And smooth transactions Even if you hit a bump on the road on the way to pick up a new vehicle they will make it go smooth And a big thanks to crystal

Kris

Great service.

Jim Speller

Awesome pros all the way ????

Mel Leblanc

Two very bad experiences with service here...purchased new '13 and '15 Caravans here and in for a simple oil change service...out of approx 20x oil changes between these two vehicles, twice now the seal on the oil cap was pinched and the oil very quickly blew out of the engine. First blowout ( last year on the '13 ) was found at the dealer as they turned the van back to me...oil spraying out everywhere, had to give me a loaner vehicle as they had to powerwash the engine area. This last time ( last week on the '15 ) I drove home and immediately found oil gushing all over my driveway.....fortunately the drive home was only a few minutes, would have been very different if I had hopped on the Linc or driven even a little further!! Never had this happen anywhere ever before, and now twice here!

Ed Coulter

I took my Jeep to this dealership on the recommendation of a friend. I told them I had a vibration from the car at any speed above 60 km's and a shudder through the steering wheel. I had been told by an independent tire repair centre they could find nothing wrong. Within 45 minutes the dealership called to advise the wheel balance was out of spec and that there was a small air leak in the valve stem. These were repaired at minimal cost. The dealership said I could come and pick up the vehicle. When I returned to the dealership 2 hours later I was pleasantly surprised to see my Jeep in what I can only describe as "showroom condition" They had taken the time to clean both inside and outside the vehicle. I told them I would be bringing my vehicle back to them in future. Nice touch - kills the stereotype of being gouged at the dealership - these guys charged me 1 hour labour and $13 in parts and threw in a no charge cleanup- which I have paid almost $200 for in the past at detailing shops. Great work Bayking service - will see you shortly for my spring tune up!!

Rebecca Gk

The Fleet Manager at this location was beyond rude. Would not recommend anyone to deal with this dealership.

corey cicchini

Bought a truck from Mike, very helpful and patient! As someone who does not know much about vehicles, he helped me understand the process every step of the way! Highly recommend

Dylan Filipuzzi

What a smooth process at Bay King. As a first time car buyer I have to say thank you to everyone that helped me. You guy's rock!

Bonnie Laurie

Great salesman but thats IT once they have your $$$ and you have a problem your in trouble. Adrienne and the service manager will treat you like garbage. Brand new truck, brakes started to seize after 20,000 KMs. they fixed/replaced 1 of the calipers but used the over heated burnt pads and rotors saying it normal wear. When I questioned the repair Adrienne said "we dont build them we only fix them" I was then refered to the service manager and he told me to go to another dealer if I wasn't satisfied. My truck has cost me out of pocket 2800.00 to fix. I will never buy Dodge again and stay away from this dealership. Thank you for the reply and I will not waste my time with your dealership or Dodge!

Ray Estati

The worst car buying experience EVER! Don’t make the same mistake I did...don’t give these clowns your hard earned money! They don’t know the first thing about customer service including the owner Jamie.

Katie P

Thank you Rosie! We purchased our first Jeep and couldn't be happier! Exceptional customer service from the moment we arrived. Rosie was actually with other people when we showed up to walk the lot, she made sure we were taken care of right away. She made us a priority and gave us excellent trade in value for our car. The process was seamless, she went above and beyond to take care of us and made sure we got the right fit for us also. Highly recommend stopping by to see Rosie if you're looking for a new, used or trade in - Thank you again!

Darien Jacob

This is the place for Service with a Smile. The staff were so attentive, willing to answer any questions I had and made me feel comfortable with my decision to come to them over other dealerships. I believe not only is a reliable vehicle a necessity to have but also that the company I am buying from are passionate about the safety and quality of their vehicles they are selling to their customers. When Bay King says they are "an industry leader in family customer service" I believe this to be true because they made me feel like I was a part of this family they have at Bay King Chrysler. I am looking forward to seeing my family again! Also, love the warm welcome from your Customer Service Ambassador, Lauren Dekker. What a way to start the day with a hot coffee and a friendly face :)

Conia Kid

i had stopped in to Bay King to ask a question about my bug deflector which was answered quickly and to my satisfaction. When i got in my vehicle to leave,,,, the check engine light came on.. what were the odds. They took me in right away,,, diagnosed the problem and had me on the road in short order. The vehicle is still under warranty but the item in question could been argued that it is not covered. Due to it being a recent purchase (previously owned), they sent me on my way with no charges. Thank you Bay King.

Glen Ramjattan

Very bad experience. Would never visit there again

Emily McDonald

Dealt with Mike and he was super knowledgeable, personable and friendly. He made the whole process a breeze. Would 100% recommend and would use again

Maddie Rushton

Recently purchased a pre-owned vehicle, excellent experience!! Rosie, my sales consultant, was great, answered all my questions very quickly!! The whole experience was fast and ran extremely smooth, picked up my car within 24hrs of purchasing!! A very happy customer who would definitely recommend Bay King Motors!!

diane ellis

Great experience purchasing a 2018 Jeep Compass Trailhawk, would recommend this dealership and have had good customer service, they even happily helped me put air in my tires!!! Good friendly staff

Mike Owen

Had a service appointment for my Dodge Ram just before X mas. Unfortunately I misplaced my locking nut for my rims to be removed and was told by Bay King that there would be a charge of 1 hour labour plus taxes. Needless to say Paul the Service manager and his team had them removed within 20 mins and when it was time to pay Paul wished me a Merry Christmas and said there would be no charge !!! Being grateful would be an understatement and I thanked him. Very much appreciated and thank you Bay King. What a class act !!!