Reviews of Ancaster Toyota (Car Concessionaire)

Geoff Boyd

I visited this dealership with the specific intention of looking at one of their advertised used Rav 4 vehicles. I was shown two of them. The one I chose for a test drive was the one I'd seen. The gas tank was near empty, but I took it out for about 10 minutes. When I returned, the salesperson asked if I'd be interested in test driving a new Scion iM. I decided to try it out. When the salesperson had it ready, she told me it was on empty and that I had exactly 20km to try it. I have to admit that it was a nice ride. The salesperson then proceeded to explain all the incentives on the car. My trade was appraised and I agreed that it was a good deal. I was then introduced to a 'product specialist' who went over all the other add-ons to the deal like life insurance, loss of income insurance, extended warrantee, etc. I was pressed for time and excited about the prospect of a new car that I thought might fit the bill. I left at closing time having left a deposit of $100. On the Monday morning at opening time, I called the dealership to let them know that I'd changed my mind for various reasons. The reponse on the phone was icy cold. I was informed that the General Manager would be in touch. The call was terminated abruptly. I was then hounded by calls while at work from the Sales Manager. I called back and left a message. The following day, I was again called multiple times. I didn't connect with anyone, but went there after work. The sales manager who'd called me finally was available to talk. In an angry voice, he started the conversation by saying "we are not in the habit of cancelling orders", turning the contract for sale to face me and with a stabbing finger, pointed to the bottom where I'd signed. He was red in the face. I explained my reasons for cancelling and in response he said "this is a binding contract" and car sales are excluded from normal retail sales, where the consumer can change his or her mind. He then said many could "force delivery". It took quite some time to get him to agree to cancelling the order, during which he presented me purchase options for finance for the original car I was interested in - something that the salesperson didn't do because they were trying to push a sale of an entirely different vehicle. As an serious aside, their contract that they'd drawn up for me had a different and far more expensive car listed. I wonder what would have happened if I'd said that I wanted to force that sale? In short, the experience was repugnant and I will never return there. A horrible experience. And contrary to the response below, the dealership had not prepared the car for delivery and so incurred no costs. The extras I mention in this review were the add-on insurance and other ancillary protection plans, not vehicle options.

Kelly Russell & Andrew Terrett

Ancaster Toyota was great to work with from start to finish - everything from choosing our vehicle, to financing options, to showing us all the bells and whistles when it arrived! We love our hybrid Highlander!

Jennifer Coughlin

I have always had good service at this Ancaster location! We changed locations a few years ago and have never regretted the switch! Top notch service every time!

Patrick O'Neill

Excellent experience! Great van for my family.

Rick Blythe

Just bought a brand new 2020 RAV4. Sale went flawlessly, love the vehicle.

Sh4rkkyy

Good dealership

Shy Greer

10/10 roxy was delightful and helpful. All I had to do was call my insurance, she took care of everything else!

Ghassan Fawaz

Staff needs more training. Received so many contradicting messages from different staff members. Overall not bad

Violeta McCutcheon

Bought my first car here 4 years ago, and all the services have been done in the same facility, the place and the people is nice and helpful, but just one time they tried to add more stuff that supposedly my car needed and never came up in the revisions again so I guess the person in duty just tried to sell more (it happens everywhere so I recomend to read your car manual to see what to expect to fix over the years). But overall my experience is really good and since my car is a toyota I feel more confident to get all the services in a dealership. They always call you to remaind you that is time to service your car or to confirm your appointments.

Tom Miliauskas

Sent my cousin to Roxie for a new car... Great experience made everything easy.... Very knowledgeable and a very helpful sales associate.

Ryan G

We bought our Sienna here. Allan answered our questions patiently and gave us space to make our decision (we test drove in other places where it felt like we had to sign on the dotted line the whole time). Great experience.

Ken Gies

Always Good

O'Neal

Excellent service. Came in this morning for an oil change and tire rotation. The lady I dealt with was also super nice and respectful. They called me back in 2 hours! They also washed the car! I almost can't wait for my next oil change at Ancaster Toyota!

Saurabh Verma

5 stars to the dealership and the team. Had recent transaction with Joey who helped me through the process, answered all my emails with patience and assisted me in the smooth transaction. I will recommend the dealership to all. Congratulation to the amazing team. Please keep up the good work.

Govind Chopra

These guys are best if you want to buy a new or even used cards they are incredible Excellent customer service Thanks to Louis and Shery ????????

Rhys Matthews

Good financial manager and friendly receptionist.

Brendan Crosson

My wife and I returned to Leggat Ancaster Toyota to do some repeat business not only because we love driving anything Toyota (0 problems with their vehicles), but mainly because we loved dealing with Alan and were hoping he would still be there since 4 years had passed since we saw him last. Being a sales manager myself I can recognize people that are a cut above the rest. No one wants to deal with someone all salesy. Alan was very informative and helped us explore options we didn't consider. He makes the experience fun with no pressure. He's a great asset to your team. I'm not one to do google reviews because I'm a busy guy but I felt it was necessary to do so in this case. Thanks!

Kulbir Saini

Should have rated them -5. These guys are crooks. They will intentionally damage your car and hold your car unless you pay them. They purposely misaligned the accessory belt while changing the waterpump under warranty. Next day I went back for unnatural noise coming from engine which the worked upon. After diagnosis they told me that belt was worn off. This was all preplanned. And when I countered that why it was not mentioned when they changed the pump. They tried to feed me all sort of BS. As I challenged them, now they wont give my car back unless I pay diagnostic fee, as I did not get it fixed from them.

Keosha Westphal

I’m from the States and my car broke down right I front of their store. They helped me find a hotel nearby and had my car fixed up the next day, they even sent one of their drivers to get me so I didn’t have to pay for a cab. I can’t say enough good things about Ancaster Toyota. Their staff took such good care of me!

Brad RAIKE

Roxanna Tenz Is simply a 5 Start ambassador of the entire Leggat group, I purchased multiple Vehicles from Roxanna from different dealerships within the Leggat group. I’m not the only one. My folks , family and friends have all used Roxanna now, No pressure sales tactics. All the details are outlined and clear as one can explain in detail. I just purchased a New Tundra from the Ancaster Toyota dealership and the arrival date and ready for pickup date was exactly as scheduled. Dealing with someone so honest and genuine is very important in my books. The friendly service and professionalism and passion in the industry shines bright even on the most over cast days. Thank you for the passion you display towards making sure the customer makes the choice but with all the information provided effectively for a sound and confident transition. I would recommend Roxanna for anyone that requires a straight shooter that full of education in the new/used vehicle market. Brad Raike

R H

Best customer service!

Nicholas Stirling

Kawan and Josh were fantastic to deal with. After uneven experiences dealing with other dealerships (Toyota and Dodge), we were pleasantly surprised by the low pressure approach and transparent negotiation and financing process. Would highly recommend.

Aml ElFizy

Best sales and service. I highly recommend Ancaster Toyota.

Tim

Got an excellent service from this place. Jake was able to help me and get me what i need quickly. I will definitely recommend this place again.

Cake Monster

I had such an amazing experience dealing at this location, Ancaster Toyota. My dealer was Justin, he was such an incredibly kind and professional gentleman who understood my every need and concern as I was buying my very first car. He helped me every step of the way when it came to dealing with paperwork and the like. I am so happy, buying my very first brand new car here. I am excited to continue doing business with them in the future!

Lindsey McFarlane

Bought an extended warranty on my RAV4, they refused to honour it. I’ve had nothing but problems with the O2 sensor on this car and each time they told me it wasn’t covered under warranty. Finally they admitted it was, just before the warranty was set to expire. They said they replaced the sensor and I’d never have a problem again. 15 minutes after I drove out of the service bay, the engine light came on again with, you guessed it, O2 sensor problems. Now they won’t look at it for less than $120. I came back to this dealership to buy this car based on a very positive experience I had had in 2012. But all the staff from then have left and it’s just a constant turnover. The right hand doesn’t know what the left hand is doing in this dealership and it is honestly some of the worst customer service I’ve ever experienced. Avoid at all costs.

Kim Wooster

Always a pleasure visiting Ancaster Toyota. Great staff and a beautiful facility!

Kitty Liang

We just bought a 2016 Mercedes C300 from Roxanne and we couldn't be happier with the service. We were able to take a test drive alone which gave us the opportunity to speak privately and she gave us a lot of room throughout the whole experience. After we decided to go for it, Sheri was great helping us deal with the papers. On top of it all, they surprised us with brand new tires when we came to pick up the car. Thank you guys!

Ahmad Alenazy

Excellent service

Robain I

Roxanna was an amazing person to deal with. Seem less transaction for my new car. She even got it ready for pick up in a couple hours notice and even gave us a tour of the facility. I know who I’m coming to next time I’m in the market for a Toyota.

Evan PW

Excellent sales and service staff. I purchased my latest vehicle at this dealership, and I have all maintenance done here also. Every interaction has been convenient, professional and pleasant.

john Russell

First class!!

Michael Simone

Everyone at Ancaster Toyata made my experience purchasing a vehicle from them absolutely amazing. Jake, my sales rep 10/10 service start to finish. Can't thank you enough Jake. I will be back.

Nooria R

I recently just purchased my car from here. I have been going around and looking at the cars within different dealerships (including Toyota) but I have to really admit that I have never had such amazing people to deal with. Joshua was absolutely amazing !!! He has been one of the reason why I end up purchasing the car with his exceptional customer service and kindness he shows towards his customers. He left no stones unturned to make the deal happen. He went above and beyond from little details to concerns I had to make sure I was happy and get what I wanted. He is truly a wonderful human and one of the best sales representative I have ever met. I was blown away with the amount of patience and hard work he went through and not only that but he drove the car to me knowing I had no way to pick up the car myself. I have never seen this level of care and hard work from any person with his level of experience. He is the only person I can trust and I know that any day I call him he won’t hesitate to sort out my problem. I would want to thank him from the bottom of my heart for everything he has done for me and wish him all the best and hope to see him get to the position he deserves. Thank you Joshua - good luck

Anne Cleo Evanoff

Wow! I can't say enough positive things about the service I received at Ancaster Toyota. All the staff were friendly and helpful - Caleb and the person who serviced my car - (Mike?) - were awesome - from finding another car for me in a pinch and then doing the outstanding service job. I feel I can trust them and rely on them. Thanks for the great job, fellas!

Christian Fidanza

Rajinder, the service advisor provided exceptional customer service when I brought my truck in for an alignment and balance. As I was waiting for the service to be completed, I was browsing the show room and was approached by Joshua, a sales rep. After explaining to him that I wasn't looking into buying a new vehicle, rather just killing time while waiting for my vehicle to be serviced, he still continued to treat me like a valued customer and was able to answer all of my questions about the new inventory. Also, Justin and everyone else in the parts department are very quick and efficient at there jobs and also provide exceptional customer service! Good customer service is definitely hard to find these days, however this dealership definitely knows how to treat their customers!

Adrian Demarco

When you go to a Toyota dealer you expect not to have to worry about the vehicle or have to do repairs right after. Not only did I have to replace the tires that were original on the vehicle with 66,000 km on them. 5,000 km after that I had to redo the brakes completely. There was a lot of knocking sounds when I would slow down and it was difficult to stop. Took it to another Toyota dealer they told me the pads were pretty much worn completely. Also there was shims and spacers not installed. Spoke to the dealership and they told me that their top tier mechanic looked at this vehicle. When I was driving on the highway after I left the dealership the steering wheel was shaking so bad it was hard to control the vehicle ask them to replace the tires and they said they would change one. Absolutely ridiculous ended up spending almost $1,400 in tires and another $850 on brakes on a vehicle I spent $37,000 on. In my opinion I wouldn't go back to Ancaster Toyota not for any vehicle new used nothing.

Deborah Barbon

I just drove my first new car home and am thrilled with it! Sabrina was genuinely welcoming and friendly, Mike and Luke were straight forward, well-informed and honest. I feel like I got a great deal and a great car. Thank you!

Andy Bayliss

I've been receiving calls and text messages from Ancaster Toyota and Leggat Kia for months with respect either upgrading or servicing my 2017 Kia. The texts come from new numbers all the time. I've unsubscribed from every email and blocked at least 10 numbers, they keep coming with new numbers. Seems to be in response to a negative review I left about Leggat Kia last year. Doesn't matter how many times I ask to be removed from their contact list. Not sure why Ancaster Toyota now continually contacts me as I've never owned a Toyota or had my vehicle serviced by them.

Alex Hunter

Amazing experience buying my first car from Ancaster Toyota - I worked with Simon to get into a used 2014 Mazda 3 Sport GT that they had on their lot. Simon, my sales rep was outstanding in all aspects of the sale from start to finish. His customer service ability and quality was extremely high and would gladly recommend him to anyone looking to buy a new or quality used car. If I ever buy a new Toyota I would come back to Ancaster Toyota in a heartbeat, everyone else I worked with and met was kind and respectful, nothing bad to say about anyone or anything at this dealership.

claudia russo

Just went in for maintenance service. They were prompt and on time. My car got washed complimentary as well! Excellent service!

Olivia Elliot

I was very happy with the purchase of my first vehicle at the Ancaster Toyota. The salespeople were friendly and professional. I was called later in the week to ensure the vehicle was meeting my needs. Wonderful experience. Special thanks to Keaton Klassen for great service!

Abi Normal

First visit and the absolute worst service experience in my life!! Brand new Toyota (8k) has two serious intermittent electrical issues, one with the safety sense system and because the Tech couldn't replicate the issue they charged me his time in labour. I got charged $145. for nothing in return. And the Service Manger says, "I can see why you're frustrated". And no, I don't want to email the GM, your canned response. The behaviour and culture is clearly cascaded downward from that office. I'll take my business elsewhere where it's appreciated.

Mark C

nice clean straight up used cars

Kelly Harrison

Just purchased a new 2019 Toyota Rav4 from Roxanna and she was amazing! So knowledgable and just a great salesperson to deal with.

Andrew Collins

Great experience at the dealership with nothing but helpful staff. I strongly recommend this dealership as they have an amazing sales staff and reception.

Bryan Tran

Had an excellent experience buying a used civic in great condition. Allan was professional, kind, and a pleasure to deal with.

Seb Heaven

Consistently excellent customer service, highly recommend

Johann Berl

Worst experience buying a brand new car I have ever had in my life. At the moment we are buying the car, we have asked about the possibility to bring the car into US, the sales representative went to talk to his boss (who now nobody knows who is), back to us and said that was all set and the car (brand new RAV 4 Hybrid Limited) had it all, including Tire Pressure Monitoring System (aka TPMS) mandatory in some US states. When we asked Toyota a Letter of Compliance to take the car into US, Toyota states the car doesn´t have TPMS. Back to Toyota Ancaster, the general manager was rude and haughty, complete different attitude at the moment we were buying the car. Go for another Toyota dealership if would you like be respectfully treated, not only when are you buying but after sales as well.

Nicole Sloss

Can’t speak highly enough about the service we received from Simon. He took the time to listen to our needs and then did the legwork and research to find a car that suited “our” needs. Once he did, he would send us the information. Simon was never pushy like many other sales people we encountered during our car search. We are very pleased with the service we received and the car we purchased. We would highly recommend Simon to any of our friends and family and have actually done so. If you are in need of a car, reach out to Simon. You will not be disappointed. Thanks Simon for everything.

David Evans

The work was done efficiently and on time. I have been going to the dealership since 2003, when we moved to the area, and have always been well treated.

Kevin Piques

Bought a car from Josh in ancaster recommended to visit him , very honest and loyal

Nicholas Hughes

What a dealership, they helped me thru at every level, service, trade in, purchase, warranty and the coffee was good too! What a team! Thanks team Ancaster Toyota!

Dylan Elgersma

I thought I had great customer Service the first time I bought a vehicle here (2009 Rav4). That was until I bought my second vehicle (2014 Tacoma TRD). The customer service went from great t fantastic!!! Very considerate and polite staff. Very integral. This dealership to me is the standard that all other dealerships should hope to achieve. Andrew was one of the best sales people I have ever dealt with. He listened to exactly what I wanted from my vehicles and stood behind his product. Service at the dealership is on a level of its own. Prices are fair and Staff are very knowledgeable. I've even had some work that they did free of charge.

Mian

Dont know how they treat customers. But by far one of the best looking dealership in Canada

George Radchenko

Found fluid on the driveway, called Ancaster Toyota, and they booked me in right away. They provided a timely assessment of the problem, reviewed the issue with me in a detailed manner, and we booked the repair for the next day. I go outside to pick up my truck, and find they have washed it - is this service or what ? Absolutely NONE of the previous Toyota dealerships that I have gone to have ever washed my truck. Next day, they peformed the service while I visited the showroom and their coffee bar. Discreet salesrep were available for questions, but by no means was anyone pushing for a sale. They were even going to wash my truck again, but I declined the offer - it wasn't dirty yet ! Repair was completed at the quoted price, by the specified time - very impressive. This dealership is where I will be going to from now on. I highly recommend this dealership.

Lorna MacQueen

Great customer service and I love my Prius C

Vindy V

This was my first experience at this place. Pros: a. Good customer service and communication b. Good and quick shuttle service Cons: a. They didn't stick the "next service due date" sticker in the front window, after service b. They charged me for the service without checking that I'm part of the ECP(this is despite me specifically telling them about this at the time of booking service) c. There was water on the floor in the service area, there were no sign boards placed. I almost fell down, could have caused me injury d. Two shuttle guys called me for pickup,caused confusion between me and the drivers(this issue is ok compared to the other three). This being said, the rep was more than happy to help solve the issues as soon as I mentioned this to them, however, I personally think there is room for improvement to proactive address issues such as this in the future.

Kristen Sobocan

I recently purchased and Rav4 and had a great experience! Roxanna was such a great person to deal with, she was very helpful and able to answer all the questions we had. Would recommend Roxxanna and the Ancaster Toyota team to everyone!

Tammy T

Amazing staff all around. From the minute we walked in we until the minute we left we were treated great. They made buying our first brand new car an amazing experience.

Teresa Lizata

awful place. once get your money, never take you serious

Wen-I Wu

Friendly sales person and keep up their promises.

Casey Cabanas

Roxanna and Jordan were excellent in helping me purchase my first car. Roxanna was very friendly and knowledgeable in helping me decide between different features, trims, and vehicles, and Jordan was polite and thorough in explaining the financing aspects. My family has purchased two vehicles from this dealership and remain highly satisfied, I would definitely recommend to my own family and friends.

Pam du Kamp

Normally I love this dealership. I chose to go there because their service department is top notch and PROBABLY will return for servicing of my awesome Camry but I probably will never buy a car from them and here is why ... I had received a call earlier in the week about a preferred customer deal they had going and would I like to come in to see the new Camry ... perhaps upgrade. Would I like to come in on Friday (today) afternoon. I informed her I would be in in the morning for servicing and she said that they could do a valuation on my car and let me test drive a new one while my car was in for servicing and there would be no pressure ... I said I would prefer to test drive the RAV4 ... she told me while I was there someone would come talk to me. Nobody did in the 2 hours I sat waiting for my servicing. I even walked around the show room looking st the Camry and RAV4 and nobody approached me. There were sales people standing around but apparently I didn’t look like someone interested in buying a new car. I am very disappointed by their sales staff. I will, however recommend the service department and maybe look at buying from another dealership.

Wiliam Burton

It was a pleasure dealing with Bryson Hitchcock the sales manager at Leggat Toyota in Ancaster. We appreciated his professional manner, friendliness and knowledge of the vehicle we purchased. His thoughtfulness in walking us through the different aspects of the Venza was helpful. We would certainly recommend friends and family talk to Bryson at Leggat Toyota in Ancaster about their next vehicle purchase.

Cathy Bird

We just bought our first RAV4 from Ancaster Toyota. Roxanne was our sales person and what a great experience. She was professional / knowledgeable and patiently answered all our questions. We felt we bought the car best suited to us and we’re thrilled with our new vehicle.

Stephane Gauvreau

If you want to be told one thing by the sales group then told you were lied to by the service team, this is the place for you. Swapped a sienna here because of the run flats on the AWD model. Told not to worry FWD you won't have this problem. We have driven 22K and told the tires are marginal and will need to be replaced soon. Explained were were told this wear issue would not happen and we would get much better wear from the tires. Service folks they say "ya that happen alot in sales sorry". Last Toyota we will have. Reason it gets a two is how nice the service folks are. Not entirely their fault the sales team lies to get folks into cars. Fell bad for the position they are in.

Cale Jones

Great selection of pre-owned cars! Extremely friendly, none pressuring staff. If your looking for a PREMIUM second hand car, you will not be disappointed with Ancaster Toyota inventory.

Hatim Ali

I had a very good experience with this dealership. The associate who help me was a very nice guy. They have good faculty and they care about their customers.

konablast _2000

I recently purchased 2 vehicles from Simon Jones. He was fantastic, professional and patient. I really cant say anything bad about him, both purchases were about 2-3 months a part and it was the same experience both times. No pressure environment made it very easy to work with him and answered all my questions. Would definitely recommend talking to Simon if you are thinking of making a purchase at Ancaster Toyota, or a Toyota in general.

Jaimy Wickrema

Expensive, but genuine job

Sharon Swindells

Love this dealership! Top notch service. I posted about them previously when I moved and had to go to another Toyota dealership but thankfully I'm back in their area again. If there was a "plus" after five stars I would have given it to them. Also, I can't speak highly enough about everyone I've met there .

Peter Ciarroni

Awesome customer service from the Markus Halbmeier Fixed Operation Manager at Ancaster Toyota and Toyota Canada on a warranty issue with my transmission. I have purchased 4 Toyotas the past 10 yrs and my last 3 at this dealership. I have had nothing but good service and care from these folks. Special thanks to Markus on this last issue. I would certainly buy form this dealership next time as well. Regards Peter Ciarroni

B Bilal

I often visit this Toyota location for oil change and factory recommended maintenance. The staff is highly trained and co ooetative. The last time when my oil change was due I called two other Hamilton locations but they couldn't accommodate me. Finally I tried this location and they didn't disappoint me. Though they were very busy but accommodated me and made an appointment right away. I highly appreciate their professionalism and the shuttle drivers are really courteous as well.

Nathan Harris

We recently purchased a pre-owned Rav4 from Ancaster Toyota. We're very happy with this new car and had a great experience there. Jordan Wilson was great to work with and went above and beyond to make sure the vehicle was in the best possible condition upon pick up. We're very impressed with this dealership and would recommend it to everyone. No pressure, no hassle, no surprises. We know we have a good vehicle that will last us a long time. To everyone and especially Jordan at Ancaster Toyota. Thank you very much!

Asia Snowdon

Took my car in for service this morning and am very happy with experience. Clayton was thorough and had great customer service. My vehicle was serviced quickly with no issues. Definitely recommend Ancaster Toyota and will continue to work with this dealership in the future!

Wendy Wang

Please to be very carefully, do your home work remember every number for the price, trap everywhere. For the iZEV federal rebate, website clearly state dealership can apply online, they ask me to go to the service Canada myself. I had a very bad experience. Update: to anyone interesting buying Prius Prime, the application of federal rebate should be done by dealer, deduct from purchasing price on the contract. Individual cannot get money from government direct.

Chris Elliott

The sales person we dealt with was exceptional. There was no pressure and we were allowed to test drive a few vehicles, as well as new and used. At the end, we purchased a new vehicle and upon delivery, we were very pleased with the service provided.

Holly Hyde

I recently sold my 2013 Dodge Avenger and wanted to get into a new vehicle (with nothing specific in mind). Sales rep, Jordan Wilson, helped walk through the vehicles that caught my eye. Once I got into the CHR I knew I wanted it. Jordan went through every feature to ensure I knew exactly how to handle the vehicle, he also helped me throughout the entire purchase which was very new to me. If you're looking for a vehicle I strongly recommend going to Ancaster Toyota, specifically Jordan Wilson!

Tom Pierce

Great service.. friendly staff

Jeevan Kahn

Very good service mechanic

Koush Banik

I recently purchased a vehicle from Andrew McInerney at Ancaster Toyota. He was straightforward, transparent and helped work out a great price for my new vehicle and trade in allowance. A pleasant buying experience working with him from start to finish!

SEAN LEE (SEAN龍)

Tons of choices

Rob L

Great dealership

Ryan D

Love being a customer here. Great staff and they have a well equipped waiting area for when your car is being serviced. They have a great coffee machine with multiple selections, comfee chairs and nice TV, free WiFi and a device charging station with multiple cable types. They also wash your car for you when they are done servicing it. Also I love my Toyota Camry!

Marie Phillips

Debbie in leasing went above and beyond as I changed my vehicle this summer. All paperwork was done remotely, and they even dropped off the car, changed the plates and drove away the old. Super responsive with my questions and billing inquiries.

Kristin Daigle

Had a great experience with Roxanna's help! I purchased my first car! I walked in nervous and scared to make such a big step in my life. Roxanna was approachable and genuine, and never made me feel pressured to buy. She knew what kind of car a girl wanted, and she was absolutely right ! My new car is amazing and adorable, and she was so good to me throughout the entire process!! I had no troubles with my anxiety, buying a car was actually so much fun! I will definitely be back to see her in the future!!

Longin Adamczyk

Good people, great service! Thank you guys

Paul Beit

It's okay

yuqun wang

Very bad experience！I already bought two used cars from this dealer. One of the car had the brakes problem in a month. I had to spent$850 to Replace the brakes system. Was trying to get the third one for my wife. But the GENERAL manager Frank was very rudely and very haughty. We felt like he’s so rich that no need any business. We are the fans of Toyota and lives in Ancaster. But we will not buy anything from the “Toyota Ancaster “again.Sad!

Lilit Petrosyan

Very professional and accommodating.

Sebastian Sobczuk

Very polite and friendly.

Kevin Ush

Quite possibly the worst experience. Drove from Ottawa to Ancaster to pick up a 2018 4runner. Was told the vehicle was in immaculate shape (I mean at 7,000km the vehicle should be virtually new) We arrived there to pick up the vehicle and no one approached us or wanted to even give us the time of day. Sales manager approached us and showed us the car. We noticed there was misalignment on the front bumper and the rear bumper was cracked on the inside. Sales manager told us " we won't hold you to anything, take it or leave it" Pretty upset at that but STILL we were willing to take the vehicle if they would have even given us a small discount. We asked for $1000 off and we will take it the way it is. They told us no, and again said take it or leave it. So we decided to decline the vehicle just from the service we were given. To be quite honest we still would have taken the vehicle at the end if the service would have been better, if they would have been a little more uplifting and polite. All of the paperwork for the finance was completed, the bill of sale was generated and finished, as well the licensing has been done. I don't understand why they didn't try and hold the deal together. Purchased a brand new 4runner from a local dealership in Orleans and was very happy with the purchase, service and deal we got ! I hate writing negative reviews but this was just appauling. 13 hours of driving wasted. Received no apology for the vehicle condition or having wasted our time which made it that much easier to go somewhere else.

Mr Q

Very friendly. Prices are very good. Thank you

nadia sadat

The Manager is really rude and pushy

Ashley Brown

I am extremely pleased with my experience at Ancaster Toyota! I recently purchased the 2020 Supra from Debbie and couldn't be more happy. I couldn't thank Debbie and the financial manager more they were a great team to work with.

Cheryl Muirhead

Excellent staff and service.

deanne macintosh

We had an appt with The salesman at 1:00 pm on Saturday. When we arrived the sales man looked hurried and was serving two other customers. The front desk boys were less than welcoming it looked liked someone brought their sons to work and the kids were plunked at reception. We were told we were not allowed any water. They did offer coffee. We did end up driving the Rav 4 and the price we were offered for our truck was almost half of what another dealership offered us. We decided the salesman was too busy to help, yet we saw 4 of them just sitting around. We proceeded to leave. We decided to drive to St. Catherine’s Toyota and they blew our socks off. We bought right on the spot there, a beautiful Rav 4. Sorry Ancaster your dealership needs a lot of improvements. If there was a zero star option we would choose it.

Heritage Ancaster

Great deals...great service with a smile!

Drew Desembrana

Parts team is quick at finding part numbers and prices. Unfortunately they couldn't find the part I was looking for (USA only) but took the time to call Toyota directly on my behalf. Service team is thorough and honest. Easy to book appointments.

MrKolan007

Great deal!

Asif Sultan

My first deal with Ancaster Toyota in 2020 was my 5th Toyota vehicle and the only best experience with a Toyota dealership.

Rose Petersen

We decided we wanted a Toyota Prius and it was getting time to replace our seven year old reliable Honda Insight. We went to several dealers for both makes. It was a total no brainer to end up with Ancaster Toyota. Their staff were excellent. Everyone, even all the sales people around, were so friendly and enthusiastic, with a smile on their faces. Our sales person was knowledgable about the Prius. She didn't pressure us , only suggested we take a test drive, we knew once we did we would buy it, and wanted to wait just a bit. When we did go for the test drive it was a comprehensive one. She was professional yet made you feel like you mattered. We highly recommend Ancaster Toyota.

Paul Derbyshire

Average Toyota dealership. Need more experience there to comment further.

Anya Cook

Had an awful experience at this dealership. Right from the get go I was met by a defensive sales person who made me feel terrible. Our family was on the fence about what vehicle to pick. After a few minutes of talking to the salesperson I was literally holding back tears and wanted to leave to another dealership as this guy was doing everything he could to make me mad. I spoke to several salespeople from other dealerships and not one was like this. This is unbelievable. We went to Redhill Toyota the next day, and it was like night and day. And we bought a limited 4 Runner from them very easily. So sadly your dealership missed out because of your salesperson.

Vikram Hassan

Nice service

Graham Wilson

Top quality, great service and all with a smile.

Phil Lopez

Josh Poirier great customer service super knowledgeable ! Would def recommend to go with him.

Giri

I bought my Toyota Tundra from this dealership in July 2017. As part of the deal, I paid extra for Tonneau hard cover. It was not ready on truck's delivery day. Sales person agreed to deliver it in home since I live in Mississauga. After my multiple calls, agreed to come home on 2 different dates, I took leave from work and stayed home. Reasons are family emergency, he received defective item from Toyota etc. I am yet to receive it from the dealership and the sales person is not answering my calls anymore. Not a reliable place, I will never buy anything from this location.

simik vladikr

Very happy, Devon Antler did a great job, most of the staff we finished by email, really appreciate this, saved me a lot of time and hassle. Very professional and helpful. Also very happy with my 2016 Camry.

eroon

Really appreciate the professionalism and friendliness from the dealership! Roxanna Tenz is very awesome to offer me financing discounts, "free" spoiler and toyota rubber mats on my newly financed 2020 Corolla Hatchback. Love the tires they've put on their new car as well, really great quality.

Rani Hanny Shopindo

Very rude customer service!! Today I just got a text message regarding a recall for my corolla. I didn't pick up what she said because I was doing something else and she become very rude with her voice intonation!! I will never come back to this dealership!!

Karen Rocha

Simon was very patient, friendly and knowledgeable. He answered all of my questions and put me at ease. I am really happy with my purchase. Thanks Simon.

Kim Wood

My whole family has been buying cars from Debbie for years! She’s so personable and has great product knowledge, which is why we keep coming back and referring people over!

Lee Kirkby

Good friendly service

Broden Franklin

I have purchased 2 cars from this dealership and would buy another when the time comes. The sales people were respectful and didn't try to pressure us for an up-sale. The financing person was excellent and gave us lots of options to consider. Prices on both vehicles were good compared to other dealerships we visited for similar cars. Would recommend.

Ted B

Friendly, not pushy, fair prices. Good services. Ask for Jim Davidson.

Leah Roloson

Absolutely amazing. I would buy from this dealership again without any hesitation. Andrew was fantastic.

Ryan

I had a great buying experience there's no pressure to buy there's no pressure to do anything and when i decided to buy it was easy no pressure with upgrading or anthything like that every one i delt with was awesome.

Rob Love

Today was my third time in a row waiting way longer than necessary. This location has zero respect for their customers time. Today it was over two hours for a scheduled (not walk in) winter tire change. They didn't provide me with any updates in this time, I went to ask for an update about 1.5 hours in and they told me it would be out in 5 minutes (it was closer to 30). SO aggravating. No oil change, no extra service - just getting my winter tires switched. The guy was also pretty void of empathy when I called them on it. "Yeah we're really busy today" give me a break man. How about we're sorry? Guess what, I'm pretty busy today too but you told me to be here at this specific time. How about if you're running late call me and say can you come in a bit later? Three strikes and you're out, they have lost my business indefinitely and if you can go anywhere else then please do.

Matthew Sylvain

Not surprised that the last 3 reviews were 1 star... Very poor customer service. I picked up my car from a service appointment and they had significantly increased the visibility of a previously repaired scratch along my car door. Cloth marks were clearly visible, showing that someone had been trying to cover the additional damage up, while the remainder of my car had just been freshly washed, proving that this was noticed and attempted to be covered up after the car had been washed by the dealership. I attempted to address this with the service manager Markus, which resorted to dodging and deflecting every question I asked him regarding the obvious attempt to cover this up. He then brought the "head detailer" out, who then told me he did not know if the cloth marks would typically be washed off in their car washing process. I would expect someone that does this on a daily basis to know that these would easily come out in a basic car wash. Lastly, the General Manager, Frank, immediately took the stance of defending his employees rather than listening to me as a customer (a customer of nearly 3 years, with a new car purchase and every service appointment completed with their dealership.) Frank also decided to take the stance of dodging and deflecting the obvious swirl marks left by a cloth after the car was washed. Extremely disappointed with the customer service received, will never give another dollar to this franchise.

Mandeep Kaur Gill

I don't like how they deal.... The lady there was kind a ignorant.... First I send them an email regarding a vehicle they said yea it's available..n u CN come n see.. When my husband went there to see n in 15 min they said it's gone........this is. Not good at all.... N they still have the same add on Kijiji and auto trader....

Matt Wilson

Bought a 2020 corolla hatchback, sales guy Kawan was awesome to deal with.

Bluediamond Studio

Just bought a Rav4 from Jordan Wilson at Ancaster Toyota. I highly recommend to buy from him. He is very friendly, no pressure and very knowledgeable. I am very happy with my Rav4 and with the service.

Robert Van Amelsvoort

Ordered the bolt I needed for my car.

Mar Mar

Great place to buy car

Wendell Leytham

My daughter and I just went to Ancaster Toyota looking at some used cars because hers died a sudden death. We dealt Matthew and Mike. I have purchased many cars over my 35 plus years of driving. This categorically has to be one of the most pleasant and easy experiences that I have ever had selecting and purchasing a car. I give Ancaster Toyota 5 stars and two thumbs up! Without question I will return when looking for myself or other family members! I will recommend them to those I know.

Mark Ciarrocchi

I test drove three cars with salesperson, Devon. He is a classy gentleman who went out of his way to deal with my family and let us test drive three different kinds of Toyota. Unfortunately, the Toyota brand is very powerful and that gave me very little leverage in negotiating a price for 2012 Rav4. I didn't end up purchasing my car from Ancaster Toyota but I'll definitely go back as they have friendly and professional sales people.

Craig Johnson

Amazing sales . Highly recommend Roxanna Tenz if your looking to buy a Toyota. I only deal with Roxy she is the BEST!!!!! . Great Dealership. 10/10 for service and sales. Make sure you ask for Roxanne Craig Johnson

Samuel Daleo

Roxanna is awesome and the friendly atmosphere is amazing, also staff is very knowledgeable, buying a new car was a great experience so I recommend you ask to see Roxanna.

Kalpana Palanichamy

They did very bad with ours .we bought a car on May 2020 with full payment. The next day our car a/c not worked . They offered free battery change but they charged for 360$ . In future I never go there. Please make sure to buy a car from there .

Don Power

This my second lease with Ancaster Toyota and second dealing with Allan Hauck. Allan was professional, knowledgeable and no pressure when dealing with him. I also have sent friends and family there who were happy with the service they received. To whom ever is looking for a Toyota I definitely recommend Allan at Ancaster Toyota.

Betty Ann Taylor

Excellent service and extremely pleasant people

Philomena Anoruk

Amazing Service... waiting area clean... good snacks while waiting... they have wonderful clients serving in mind... I mean free wifi...tv, different tea flavors... and awesome staff... simply love them

Bob Badger

Recently took my Hybrid Camry in for routine maintenance and all very good with the car. The personnel there are very courteous and helpful. Never had any issues with Ancaster Toyota and they only do what is required and no surprises. Great car and definitely will buy another when I decide to update. Thanks everyone

Jeanette Pattison

I was just along for the ride. Nice waiting area and nice staff.

Paul Kurucz

Purchased a 2020 Tacoma in June and had the pleasure of working with Roxanna Tenz on the deal. They didn't have the vehicle i was looking for in stock but found one while i was on a test drive. the whole sales experience was great and would have to give her 5 stars for everything from start to finish!!

Julia Lamb

Over the moon about our new 2021 4 Runner!! Ancaster Toyota was awesome to deal with, great at communicating and got us exactly what we wanted. Thanks Josh at Toyota!

Moe Mk

Sales gets 3.5/5. Bought a 2014 Acura TL here on April 2017. Sales experience was decent, nothing spectacular with Rox. Financial department was a headache to work with and took weeks before I was granted approval for finance even though I had a big down payment on the car. Service gets 5/5. Had two tires which got a sidewall puncture from a road trip and a sidewall nail. On both instances, the service department worked with me and replaced both tires under warranty.

C Velenosi

Very good.

Chris De Freitas

10/10 service for the entire team! My wife’s EV was low and couldn’t make it home, she barely made it into the dealership parking lot. The receptionist and service staff quickly assisted her - helping get her car charged up enough and even bringing her inside to wait. Amazing service, very good people. Thank you Ancaster Toyota!

Devil Driver

I had my brakes done by Ancaster Toyota not long ago for near $900. Recently I heard grinding during braking coming from the rear. I didn't honestly think after 13,000 km that I would be metal on metal, but found out from a trusted mechanic I actually was. I called up the service department at Toyota and talked to the woman who answered and explained the situation. She firmly told me I have NO warranty and there's nothing they can do for me. If I can't even get 20,000 km out of brakes done by this company and they don't seem to give two craps, I would give them 0 stars if I could.

Charles Malcolmson

Awesome sales service by Roxanne. Also service maintenance check completed O schedule

Marc-Andre LeBlanc

Went in here looking for a Yaris or Corolla. They quoted me prices above those listed on Toyota.ca. After showing the salesman what I found on the website, they would honour the web price plus they’re $500 admin fee. Fine. I walk in to do the paperwork and the numbers didn’t add up. The admin fee was $590, plus tax! After voicing my displeasure we agreed on a fair exchange. Then came the extended warranty push. Scare tactics were used based on the 5 year lease. We ended up agreeing on 1/2 price. The next day I come in for the pick up. We go over the remaining paperwork and the numbers don’t add up!? The cash payment was different and another figure was off. The Finance guy came in to explain and went on this massive numbers rant meant to confuse the average person. But in the end, the cash payment I was making was not the same as indicated on the lease forms. He wore me out and I was in a hurry, so I gave in (shame on me). Upon checkout, he tacked on another $42 to the bill without even telling me why. I left feeling completely ripped off. After receiving a call from one of their representatives looking for positive feedback on an upcoming survey, I voiced my displeasure at my experience. She had the Sales Manager call me. He gave a kind ear to my concerns and said he would speak to all concerned parties and get back to me with some feedback. He also promised to send me a gift to make up for the issues. Nothing happened. After a few weeks I was checking to see if I had received my Aeroplan points for the purchase. Nope! I called the Sales Manager and left a message. He didn’t call back. I called back a couple days later and he told me he’d take care of the Aeroplan points that day. He didn’t mention anything regarding his past promises. I ended up writing an email to Toyota Canada. They looked into my Aeroplan points issue. I asked about the survey I intended on filling out because I was unhappy with my experience; he informed me those surveys had been discontinued. He asked for an explanation of my experience, and we left it at that. I told him I didn’t want to hear about it ever again and that he could tell the dealership not to worry about me because I would never set foot in there ever again. He ensured me that that wasn’t the way Toyota wants people to feel when they walk out of a dealership having purchased a new car. Thankfully, my wife loves the car and it’s 1600kms away where it won’t see the light of day at Ancaster Toyota. Judging by the reviews on the Service Department, I’m glad it won’t. Never again.

Debbie Riddiough

Last Friday my sister and I went looking for a new Toyota Rav SUV. When we walked into the showroom there were no customers in the showroom. There were about 5 salespeople there and they completely ignored us. After about 10 minutes, a fellow came over and wanted to know if we were looking for a car. He then said that he would find a salesperson for us. I asked him if he was a salesman and he said yes. Now why would he tell me that he was going to find a salesperson? When we asked him some questions, he gave us short answers and showed no interest. I wanted to apologize for interrupting their social hour as they were all talking and on their phones. I don’t know how you sell any cars there with salespeople like that. We then went to another dealership where we were waited on right away. They greeted us when we came in and talked to us with some respect. That is the way it should be. We have bought cars from your dealership in the past and it has gone totally downhill. I would not recommend this car dealership to anyone. My advice would be to go to dealerships in small towns where they still know how to treat people right.

cdnhey

Steven Baldassara Went above and beyond answering every question we had. The nicest car salesman we ever dealt with throughout the years thank you for the top service Steven

Sharon Clarke

Friendly, knowledgeable, efficient

Qamrul Hasan

I had recently been at the service centre to fix a problem with my Lexus car . The problem was with the engine light alert and shaking of the car. They fixed the problem and charged me $500 +. The staff Jecica told that now the car will drive like a 'dream car' BUT, Just a day after I noticed that the same problem came in (shaking and Engine light on alert) I called them and brought the car back to them. I cleared the issue that because it was the same complain , I should not be charged again. But unfortunately , they were claiming additional 300+ if I need to fix the same issue. They were saying that is different problem that in fact was not. I got the impression that unless you are not expert in the subject , they can make you feel like fool . I was not satisfied with the additional charge claim for the half/piece mill work /repair done just 48 hours before. So, it is really a big trap ,unless you know the subject/expert on the subject , be ready to pay what they will charge . I do not understand the engine mechanics, so they were able to easily make me fool by saying that the recall repair was not their responsibility. So, be careful.

sarah taylor

If you also hate pushy sales people then this is the dealer for you! Keaton and the rest of the staff were friendly. I appreciated that he focused on the vehicle I knew I wanted and didn't try to push other or newer vehicles. After speaking to numerous dealers and finding them incredibly infuriating I found dealing with Ancaster Toyota a much appreciated change of pace. 10/10 would trade Keaton my money for a vehicle again!

Anna Wilson

These guys are sharp and great at communicating and working through a deal real time to get you in a new vehicle. They have some fantastic people that have come a long way since the last time I gave them my business about a decade ago. Sometimes delivery some huge things can be missed, not the case here with some of their more senior reps everything went absolutely flawlessly and on schedule.

jisuk ryoo

The worst customer service you can ever imagine!! Dropped the car on Monday and never hear from anyone till Friday. Purchased 2 years ago, used car manager has been changed so new manager Jeremy Stadler doesn't honour anything from it. He promised to get back to us and it never happened. Horrible horrible service. We purchased 3 cars in 2 years and it was the worst mistake we've ever made.

Nan Jing

Very good service

Nader Fahmy

Mostly okay. Nice service.

David Allen

Just bought my 4th car from Ancaster Toyota. Debbie is the only car salesman I would go to. She makes buying a car fast and simple. I have always had a great experience. Thanks again Deb.

Wayne Smith

Debbie sits with you to find out what your budget is, then she will find a vehicle to match your budget. She also will get the best price for you on your new car. The day you pick up your new car Debbie will educate you on the equipment that car has. All staff are very friendly.

Brandon May

Great and friendly staff

Josh Tarini

Absolutely fantastic service department. Quick check-in, friendly staff, detailed explanation of required services and completion timing ahead of schedule. I would highly recommend Ancaster Toyota!

Dianne Husbands

Staff are always helpful, considerate and wonderful to work with.

Rob K

We went into this dealership to get a price on a new corolla or rav4. We walked in, the sales guys were huddled around talking loudly about sports or something. It felt like some night club or sports bar. A receptionist asked us what we would like and when we told her we were looking to purchase a vehicle, she said she would get a sales lady. After waiting for some time, our sales rep comes out wearing 4 inch heals and club wear. I kid you not. This would be great if I was 18... but I am not. I'm here to buy a truck. She quoted us a price on a car that included as standard, window etching. As far as I recall, including this as a standard cost is illegal but I could be wrong. We were patient through the rest of her sales process but walked and purchased from another dealership.

Devin Hancock

Debbie was fantastic to work with! She was professional and provided excellent customer service. I would highly recommend Debbie and the team at Ancaster Toyota to help with your next car search.

John Macrlje

You need to book an oil change two weeks in advance. Simple matience takes forever to complete at their facility.

Mohammad Sajjad Khan

Be careful doing any business with Ancaster Toyota. They financially wrecked me. Over one year I had to spend $8,500 (eight thousands five hundreds dollar) in the name of regular maintenance of my 2009 RAV4. No engine issue, no transmission issue, only regular factory recommended maintenance. At one occasion one of my car’s power sockets was not working, I went there to fix it. I was told socket was broken, I have to leave the car overnight, parts had been ordered and it would be fixed next day. The cost would be around $200. Since I have only one car, I had to take the car end of the day, hoping to bring it back next day morning to Ancaster Toyota. While I brought the car home I found power socket started working, it was a fuse issue. The question of power socket broken still remained unanswered and suspicious????? After spending so much money for maintenance in one year I decided to sell my car. Got a potential buyer from Kijiji. But he would purchase the car only if it was safety certified. I took the car again to Ancaster Toyota with a hope the certification would be straight forward as significant amount of money I spent over an year, and very recently (3 weeks back from the date of certification) spent $3000. That time I was told the car is in good shape and good to go for a few years. Unfortunately this time they discovered a wheel bearing issue, and I had to spend close to $1000 to have my safety certification done. The question is why then I was told 3 weeks back that the car is in very good shape and good to go for a few more years. Is it not outright exploitation? I strongly recommend stay away from Ancaster Toyota to save your hard earned money and don’t get wrecked financially.

Mahgoub Awadalla

So disappointed from this dealership and service center. It seems that they have forgotten how decent customer service works, which is about customer and how you need to be responsive and committed to deliver quality service to the customers. I would not consider them again and suggest that others demand respect when it comes to the treatment of Toyota Customers

88debrah

Had a great experience working with Simon at Ancaster Toyota! He gave us solid, honest direction about the best insurance coverage/protection for our vehicle, and helped us with some strategic planning to help keep the payments within our budget. He was warm & friendly and very accommodating to our needs. Thank you!

Robert Bui

Went in for servicing on a brand new Camry. Bookings are two weeks in advance, service took an additional 3 hours of wait time before the car looked at. I described the issue and they said they fix it. Only once I got home did I realize it wasn’t. Back to book my second appointment and they want me to wait another two week (no thank you) had to call Toyota Canada to get them to up the urgency on the matter. Manager finally decide that there was a slot open the next day at whatever time I wanted. Nice. Show up the next day 10 mins early. Manager was not in and didn’t look at my car for over 3 hours. Why book for when you’re not there? Issue was still not resolved. Brought it to Upper James Toyota and they had the same issue fix in 1.5 hours.

MM Barbon

Great service

Stephen Ruttan

Leased a Prius V. The sales guy was nice but a little vacant. I asked him through email, on the phone and in person for details on the "FREE MAINTENANCE PACKAGE" he was offering as an incentive. He said it was for 2 Years but refused/continually balked at giving details. After we leased it we found out it was 2 years OR 32,000km.... THEN after our first maintenance appointment, found out it was actually for only $300 of work!! The sales guy and the management have ignored my requests. I feel lied to. Don't trust the free maintenance pitch.

Deb Cadman

I just wanted to write a review for this dealership because i had a great experience buying my new Rav4. Jordan Wilson was the product advisor i dealt with and i can say he was great from the time i entered the dealership until i left after buying my new SUV. Jordon was very professional and informative and understood we were there to buy and had a number in mind of what we wanted to spend. Jordan got us the price we wanted. Everyone we dealt with from the sales manager to finance person treated us very professional. great experience all around from this dealership!

Benjamin Miller

Easy. Got the car we wanted, quickly and without any hassles.

Ryan Carson

Great dealer from my experience!

Nathalie Adele

Got a fancy new corolla SE never been happier

Peter Dawson

i just bought a new hylander and im so happy with it thanks to justin and the team .i had a wonderful experience. definitely comen back .cheers

Mary O'Brien

This place is a rip off. I brought my car in for an oil change and it ended up costing me 850 dollars. They even tried to change the tires which have only being driven on for less then a year. My car had been in a Toyota dealership In Huntsville three months ago and they said nothing needed to be done and three months later Toyota Ancaster said lots of things need to be done. Something wrong here. You have been warned. Bring you car elsewhere. You cannot trust these guys.

L. H.

As always, the service at Toyota Ancaster is above and beyond. From the moment you enter, the staff is friendly, helpful and go beyond to help ensure a pleasant and top notch service. Special acknowledgement goes to Ryan in Service for his excellent care and help. I even bring my daughter's Mazda here to be serviced because I know I'll get honest and fantastic service. Many thanks!!

Gerry Doan

Purchased 2021 Tacoma and am happy with the whole experience. Roxanna was the most product knowledgeable of all new car salespersons I have experienced in the last forty years . Her product knowledge and willingness to explain all aspects of the vehicle was very refreshing thanks.

Anne and Wayne Symonds

Was having a problem getting my tires out of their storage for over a month.Finally was contacted by Justin who solved the issue in a day.Have liked their service until this problem with parts. Anyhow thank you Justin. You settled it quickly and my wife and I will continue to bring both cars for service which has always been 5 star.

M Davy

I had a very good experience with this dealership. The staff are friendly and helpful. They care about their customers. The facility is comfortable.

Scott George

I was recently browsing at the Ancaster Toyota dealership where I met sales rep Jordan Wilson . Being a 15 year driver of a handed down Toyota Camry XLE pushing 400,000 KM I came to the lot with my sites narrowed in on a specific type of car and luxury I was hoping to keep myself in. Jordan was excellent in helping me find what was the right vehicle for me and within the price range I was looking to spend and was able to steer me in the perfect direction of the purchase of my very first car ! Jordan , even on his day off , came into the dealership the night I picked up my car and hung around to show me all my new gadgets and made sure I was comfortable and familiar with everything before driving off in my beautiful new ride . I would recommend anyone in the search for a reliable, budgetable, great looking car to stop by and talk to Jordan . Thank you Ancaster Toyota and Jordan Wilson for the great service .

Christine Chun

I brought my car in for an oil change and brake check, a few days later, I found out all the nuts( including the security one) on my front driver side tire were loose. You can imagine how dangerous it could be for the driver, passengers and other vehicles on the road. Called the service department manager, he checked the mechanic who worked on my car. He said “ I found it hard to believe that the mechanic forgot to tighten up the nuts. He is a master mechanic not some intern or apprentice”. No appologies. Spoke to Frank the GM, even worse. Kept telling me it was probably a thief trying to steal my wheel so all the nuts were loose. Both of them also suspect me myself loosened the nuts so I can blame them for something. All the managers at this location, in my opinion, behaved like little children. Taking a nonchalant attitude toward a LIFE THREATENING situation. Making up excuses when something goes wrong. Never admitting the possibility of fault like a grown man. Terrible customer service.

JACKIE SIMPSON

There aren't enough stars, definitely a 10 star plus!! I just purchased a Rav4 from Roxanna Tenz at Ancaster Toyota and I can't say enough! The dealership is beautiful and clean with friendly staff and I love that you can watch your vehicle being serviced through the glass windows. Roxanna was delightful and went above and beyond...from the moment she called me to tell me she had a vehicle in that I was looking for until the moment I drove away. She made the whole experience hassle free with zero stress, unlike other sales reps I've dealt with in the past she took the time to jump into my new car with me and go over EVERYTHING, ensuring that I was comfortable in my new vehicle before I drove away and then even called me a few hours later to follow up! I would absolutely recommend Roxanna Tenz and Ancaster Toyota to everyone!!!

Howard Workman

The owner Brian Leggat was to get ahold of us, but he never did. My mother and I were ripped off over numerous things which are against the consumer protection act as well as the repair and storage liens act. I am going to post videos on YouTube, so you yourselves can be the judge. What happened to us is exactly opposite to what Toyota Canada advertise in commercials and on print. They should be ashamed of what took place, I can not believe that this is a Toyota Dealership.

Tanja Petrovic

This was by far the best car buying experience I've ever had, and I've bought my share of vehicles this lifetime! We dealt with sales consultant Roxanna Tenz and would highly recommend her if you're looking for a knowledgeable, professional, and friendly individual to deal with. Everything from agreeing to a deal, to sorting out the paperwork, to the delivery was amazing!!! I never once felt pressured to add on anything I didn't want or need, including in the Finance office. I love the vibe at this dealership. Every single person was so friendly, professional, and welcoming. The location of the dealership is great for test drives as it allows you to take the car for a spin on city roads, backroads, and the highway. A++++ times a million! Thank you Ancaster Toyota and Roxanna!!!

scott greenlaw

Awesome!

David Outa

Best car purchasing experience! Special thanks to Roxy in sales and Sheri the Financial Sales Manager.

bland j

Went in to Toyota today and had the pleasure of dealing with two highly knowledgeable and professional guys, Jordan & Kawan. I couldn’t thank them enough for the wonderful service they provided my family and I. Not to mention their level of integrity and kindness they provided. We purchased the 2018 Toyota C-HR XLE. Couldn’t be any happier with my decision. I’ll be honest, I’ve never gone into a dealership and purchased a car the same day! Usually takes me a few days to perform my due diligence. But today was different, because of both Jordan and Kawan providing me with above and beyond service, they sold me the car without having to return! Literally took less than an hour. If you are looking for a vehicle, I couldn’t say this any more clear. Ask for those guys, and you will experience such service like never before. It is extremely rare to find guys that actually want what is the best option for you. Sale or no sale, we want to make sure you’re happy either way, they said. I thank you Jordan & Kawan for all that you have done. This is one of the best decisions I have made thus far in my life. Thanks for making it so easy and clear. I will definitely be passing your service on to my clients, friends & family. I hope you future clients do the same. Bland J & Family

Jenna van der Zalm

I'm extremely impressed with the amazing service I received at Ancaster Toyota when buying my car. I worked with Simon, and I couldn't have been happier with his professionalism, expertise, and easy-going demeanour. He made the entire process stress-free and enjoyable. I'm very happy with my experience at this dealership and with my purchase!

Kate MacLaggan

Had a great experience! We bought a used vehicle with Allan's help. He was approachable and genuine, and never made is feel pressured to buy. He was easy to talk to and made us feel very comfortable. Despite our vehicle not being a Totota model, Allan helped us with our research to ensure it was the best value for our family. He even followed up months after to ensure we were still happy, in a very genuine way.

Lee Anne Wiebe

Just picked up my new Toyota! Roxanna Tenz was patient and professional. She answered all my questions and patiently walked me through the technology. Would work with her again for my next new vehicle - although it will be a while since Toyota is so dependable. Thanks Roxanna you’re 5 stars!

Ellen Prominski

The best Customer Service I have received from any business in a long time. The entire experience was very postive and I was pleasantly surprised. Many businesses could take lessons from this company.

Teddy Irving

These guys are as shady as car dealers get. Came in to look at a Corolla, was ready with cash in hand to make a deal. I worked out numbers with Andrew and we agreed on a price. Took the night to think it over, but when I came back the next day, he tried every sleazy move, and would not honour the previously agreed upon price. The sales manager is also a piece of work. These guys even went as far as to bad mouth my trade in (how is that going to help make a deal?). Let me give you some advice Andrew; your cars are nothing special. Corollas are everywhere, and if you stoop to some shady behavior, I'll just go to the next Toyota dealer and give them my money. And that is exactly what I did. By the way, the other Toyota dealer I was dealing with had no trouble giving me the price to spoke to them about previously, so what’s your problem? Grow up and don’t treat your potential customers like idiots, then maybe you’ll see your name on that sales wall your dealership was showing off (I didn’t see your name on that wall, big surprise).

Marilyn Porter

Excellent customer service provided by Heythem. Matched me with my ideal car in perfect condition. Delightful to deal with.

garth banfield

I just have to say i could not fill a simple order from my Toronto Toyota dealers and Roxanna filled it and her attention to detail as timing was needed and she came through and i was moved as i needed it now and i got it. She has since followed up on some more of my requests and also a source of info on my new car as i am not that tech smart. She also has raised my goals to another level in the coming yrs to trade up on my lease to hybrid or electric and she read my mind. She you soon Roxanna.

Paul Davidson

Delt with roxanna and would recommend her for any of your new or used car purchases and for myself I will only deal with her at Ancaster Toyota from now on including when I upgrade this fall

Car Buyer

Bad Service

Cindy Shepherd

I had several questions coming into the dealer and a sales rep by the name of Jordan Wilson helped me with everything I needed to know to make the right purchase of a 2020 Corolla. Overall great experience!

Danielle Z

I was in desperate need of a new vehicle and Roxy came through with exactly what I needed! She was very informative and helped get the best vehicle and deal possible. I essentially just had to say yes and I love my new highlander!

Chad S

Great experience with them from start to finish.

Margaret Workman

Absolutely horrible experience, would not recommend to a friend.

jariz26

I dealt with Debbie and she was great and very helpful. Everything was done and delivered on time as she promised. Thanks Debbie!!

Michelle Walker

Jake was very helpful and thoroughly explained all the features of my new car. I wanted to pick up my car by a certain date and my request was accommodated. Great customer service.

Myles M

Few issues along the way of purchasing my vehicle, overall everyone did a great job and was super friendly.

Natalia Rundkvist

We recently purchased a new vehicle from Ancaster Toyota and we were very impressed with the customer service that we received. Roxanna went above and beyond to accommodate and communicate with us throughout the process of purchasing our vehicle. Roxanna was very professional, knowledgeable, friendly and always promptly followed up with us. She helped us to find a vehicle that fit our family's needs and I would highly recommend working with Roxanna at Ancaster Toyota.

Kenny Ch

Nice people in here!

Aayushi Dabholkar

Buying my first car was bit stressful but guys at Toyota Ancaster helped make the process a lot easy and comfortable , especially Morgan Brown made this such an easy experience, everything was super transparent and he answered almost every doubt I had in mind, overall I surely had an amazing experience. I would definitely recommend Toyota Ancaster to my friends & family

Don Brown

I’ve been dealing with Debbie Askew for quite a few years now always re diving exceptional service and direction. Debbie has also looked after my daughter and brother-in-law with the same professional service.

Susan Fitzgerald

All personnel at Ancaster Toyota were helpful and attentive throughout my car-buying experience!

Danielle Tuori

Very good service! Marc was incredibly helpful!

Lash Fenty

I had the pleasure to work with Nick, and along with many other amazing individuals. Such a friendly and welcoming environment. I absolutely LOVE my Toyota Corolla 2021!!! Nick always helps guide me, and along with my in-laws find amazing cars, he also helped with finances and coverages, definitely the best sales experience I've had. I will continue to recommend family and friends.

Sean O'Reilly

I recently purchased a 2021 Tacoma from Ancaster Toyota, my sales representative was Allan Hauck. It was a 2 month wait for my Tacoma as they are hard to get right now and Allan was great, he kept me up to date with the delivery date of my Tacoma and when it did arrive he messaged me right away with the VIN so I could get my insurance setup in time for the delivery date. The delivery was a nice and smooth process and Allan went over everything about my truck with me and answered any questions I had. Was very pleased with Ancaster Toyota and Allan and would recommend this dealership to anyone looking to purchase a vehicle!

Dave Cannon

Bought a 2017 Toyota Tacoma, got only one key with the truck . I ask if I could go splits with the dealership and get a second key and they said no. Spent 35 thousand on the truck and they wouldn't work with me on a key.

Dino DiFruscia

We recently drove from London Ontario to buy a car. I inquired about it online on a Sunday and the used car manager connected with me immediately that day. We met with the salesmen Simon, whom he referred me too a couple days later, who was courteous, professional, and a very nice individual to work with. Overall a great experience.

TAYLOR GRATTON

upon getting my car on may 29 i had been looking for months at either a CHR or Corolla Hatch. i booked an appointment as soon as i could with Roxanne and knew from the moment i stepped in the door that she was the right sales person for me. Roxanne was kind and sweet she listened and answered every question to the best of her ability, When it came time for a test drive i got to drive both the CHR and Corolla Hatch back. Roxanne reviewed all the specifications each vehicle had and allowed me to take my time and choose the best fit for me. when picking up my vehicle Roxanne made sure i knew every detail when it came to the new technology. i give Roxanne a 5 star rating shes truly an amazing person and an exceptional sales associate. i look forward to working with Roxanne come future purchases

Monika Abdel-Rahman

Best Parts and Service departments, so happy with the service I receive every time. Awesome manager! Will never go anywhere else. Highly recommend.

Gary Thomas

Best experience I have had purchasing a car. Roxanna Tenz was extremely knowledge and friendly. I have recommended her to friends and family.

Bill Shearer

We couldn't be more impressed with Jordan Wilson, Salesperson, Ancaster Toyota. Jordan was very helpful, answered all our questions regarding our new 2021 Toyota purchase. No pressure, accommodating and fair. It was a pleasure doing business with you! Thank you Jordan & Toyota Ancaster

Mike Kozakiewicz

My wife and I were looking into trading our highlander for a truck, Jordan Wilson not only gave us a better trade in value than other Toyota dealers were offering but got us the exact truck we wanted and for a better rate. We are both really happy with the customer service and attention to detail would definitely recommend Ancaster Toyota and Jordan Wilson to family and friends. We also looking forward to working with them in the future.

RFM Hair and Makeup

Great people and great service. Everyone is very good there. Toyota is best car to drive ????????

Gary Patel

I purchased my vehicle here at Ancaster Toyota and had a great experience. I live about 30 minutes away so a bit too far to service regularly unless Im visiting my daughter in Hamilton. Overall dealership is first class

Yehia Obeid

Great service

Jaimie Meisner

Roxy is the best person to see if you need assistance. I have seen her for 7 years now and she always takes care of me. She is knowledgeable, friendly, and goes out if her way to help.

Jennifer Corbin

I got my new car back in December. Debbie was AMAZING!!! She took the time to sit with me and educate me on the difference between leasing and financing, and helped me get a vehicle that was right for me and within my set budget. I was so pleased that when a friend of mine was talking about needing a new car, I told her to go to Ancaster Toyota and speak with Debbie. My friend was also THRILLED with the service, and absolutely loves her new car!!!!

SINAN AL ANI

Not so good, hard to understand issues and dealing with it. not happy

Jackie Simpson

I purchased my new Rav 4 several months ago and dealt with Roxanna Tenz. Roxanna was amazing to deal with... professional, kind, patient and knowledgeable, she went above and beyond to ensure that I was happy and comfortable with my purchase. Several month's later I can call her with any questions or concerns and she is always eager to help! You won't find that kind of customer service anywhere else!

Paul Knisley

Allan our salesman was very nice to deal with. He had everything fixed for us when we picked up vehicle. He even went out of his way to get a new battery when car didn't start the day we had to pick up vehicle. He even put the winter tires in vehicle for me to take home.

Rob Courtney

Bait and switch dealership...Put up great models and options available on the website but when you call to inquiry those are sold but we do have this one available for more $$$$...Waste of time dealing here.

Corey F

They recommend services that are not required. I just had my car in for an oil change on Saturday afternoon they recommend a front and rear brake service, that would be fine if I had not replaced my front brakes and serviced the rear that morning. Which would lead me to think the technician never inspected my brakes. Spoke with the service manager and he didn't have any answers, this has me doubting their service.

Ryli Ray

Buying a car can sure be stressful but not when you have a great sales lady named Roxy helping you. She was very patient kind and very knowledgeable on the vehicles. When I picked up my new car I didn’t even want to step foot into it. It was way too clean!! Jason is an immaculate detailer!! I would love to thank both of these amazing humans while helping me choose my new vehicle I highly recommend these two folks! Thanks again for everything

Alexander Stal

Of the multiple times I've been at the dealership, never any issues and always professional and good service. Will be coming back again when I'm in the area.

Force T

We just purchased our 7th vehicle from Roxanna Tenz at Ancaster Toyota. Roxanna is the reason we return to Ancaster Toyota.. She has excellent customer service, communication and technical skills.. Always professional, Roxanna is the best way to start your relationship with Ancaster Toyota. Update: Daughter just purchased our 8th vehicle form Ancaster Toyota. Roxanne was once again instrumental in the whole process — particularly for out of province licensing and tax issues. Look forward to #9!

Tim McCabe

Frank, Chris so helpful and prompt in their response. Always have excellent customer service which I value highly. Tim McCabe

Thomas Crandall

Nice staff especially at reception.

Ariel Paulin

Just purchased a 1.5 year old corolla from them. Drove from Richmond Hill all the way there, test drove the car, had a nice chat with the salesperson and then we dove right into negotiations in her office. I walked in knowing the cars wholesale value on the low and high end, as well as the average asking price for a vehicle with that mileage and condition. I proceeded to negotiate the standalone pre-tax price of the vehicle as that is what all my references were in. Salesperson kept deferring back to all in pricing, including tax and all 'admin' fees. I told her the price I was willing to pay pre-tax, she punched in a few numbers in her calculator and would tell me what it came to including tax and 'fees'. Not realizing exactly how much I was charged in admin fees (because we were also tacking on tax), I signed the offer and contract where all the 'admin' fees were lumped into the price of the vehicle and not listed as separate line items where I could easily see how much they were charging me on each. After calling the dealership later on I realized they charged me a $587 'admin' fee and lumped it all into the price of the vehicle. I asked why it wasn't listed as separate line items on the bill so I could easily see it...was told they 'add it in for insurance purposes if something happens to the vehicle and they refer to the price paid for the vehicle I'd get more money'....Had I seen the $587 dollar 'admin' fee on the bill I would have obviously complained about it...seeing as the finance manager and salesperson openly admitted after the fact that in some circumstances in negotiations they are willing to totally waive the fee and its basically at their discretion..... Long story short - ask for all the 'fees' listed as separate line items before you sign and don't fall for the $587 cash grab. Not very happy with the sale, won't come again, plenty of other Toyota dealers out there. Being honest if they would have just thrown in a couple oil changes or just waive the licensing fee by merging it into the admin fee (since they are able to waive those anyways) I would have walked away happy and recommended them. They lost a customer.... EDIT: I received a call from a customer service rep asking about feedback on my recent purchase and whether or not I would recommend them to people. I explained the above situation to them and they apologized and assured me they would forward them to a manager and that they would reach out. Been weeks and haven't heard anything back - I don't expect to hear anything back. Never going to this dealership again and I will recommend the same to everyone looking into it... EDIT #2: I was contacted by Travis Young (Sales Manager) who understood my frustration and disappointment after I explained the whole situation. He apologized profusely, noted that this should not have happened and there must be a training issue which should be resolved. He went on to explain that he wanted to keep my business and offered compensation to try and remedy the situation. I attempted to follow up with Travis on his offer and was met with extremely slow responses...I needed to send emails asking for him to please respond one week after sending each email....I was then notified that Travis no longer works there and no-one had any knowledge of my case. I explained the situation to another employee who assured me he would speak to dealership management and contact me soon as he didn't want to leave me waiting. I was never contacted. I called one week later to ask about the status and was told that management denied the request, would not honour the offer made by their employee, feels there was no wrong-doing and I "paid what you agreed to". I followed up with Toyota Canada and Leggat Autogroup Leadership. I was contacted by Ancaster Toyota's Manager who told me that he has final say over any offers so Travis' offer of compensation has no bearing, Toyota Canada won't intervene and it's up to his discretion and lastly, I paid what I agreed so no compensation will be offered...

Simon Weresch

Ancaster Toyota has superior customer service and really made us feel valued and comfortable. Their no pressure approached made my wife and I feel confident in making the right choice. After unfortunately, getting into an accident with our first vehicle, they insured we were well looked after! Very pleased and will be a long time customer!

Kamal Ahmad

Horrible experience with Mark Kostur The worst customer service you can ever imagine!! Dropped the car on Monday for oil change and never hear from anyone till Wednesday.

Trevor Unsworth

Bought a used 2016 Rav4 from them. They insisted that they only use CIBC at a rate of 6.95 for used vehicles. They do not post it to other financial institutions to get the best rate. I was about to pay off my full loan when I noticed some questionable practices besides only using CIBC. I enquired to fully understand and was met with a short dismissive response. When raising concerns, and reminding Joey of the consequences for not reporting sound information. He responded with my efforts as "Pointless". What an arrogant sack of... I have nothing bad to say about Toyota itself. I would just suggest you buy elsewhere unless you want to be treated like a second class citizen.

anand mishra`

I had an amazing experience dealing with Roxxanne while purchasing my Sienna Hybrid at Ancaster Toyota. Roxxanne is a thorough professional . She has an in-depth product knowledge. She has an eye for details and her understanding of my buying needs actually helped me make a quick decision. She was also able to offer a steal of a deal for me and I am delighted purchasing my Sienna hybrid .She also helped me trading off my RAV4 and Honda CRV. Overall, the experience was fabulous. I would highly recommend Roxxanne to my friends and family and I would rate her 11 out of 10 . If anyone wants to purchase a toyota vehicle - Roxxanne at Ancaster toyota is your go to person.

Mark Di Cesare

Had a great experiencing purchasing a pre owned vehicle with Roxanna. I live out of town and prior to coming in she had taken detailed pictures of the vehicle for me which was great. on delivery everything was as agreed to with no surprises. Emails were answered quickly by the staff and overall I am very happy. not once did I encounter any staff member that wasn't pleasant the detailing that was done prior to delivery was outstanding as well, big shout out to the detailers

Jennifer Danby

Anthony in the sales department was absolutely amazing to deal with ! My fiancé and I purchased a 2021 cement Tacoma from him and were nothing but satisfied. We were welcomed the minute we walked through the door and spoke with him. Anthony …

Diane Kurtz

Excellent and professional sales staff!!! Roxanna Tenz was helpful and honest. She made my car buying experience a pleasure! I would recommend anyone wishing to buy a Toyota to go to Ancaster Toyota and purchase from Roxanna!!!!

Kevin Yu

Poor customer service. I came for a scheduled appointment, arrived and their power was out. Ruined my plans for the morning that I had to cancel and on top of that, the roads were crappy. They could not even offer a free oil change- something that other dealerships offer in the city. Do they not all have the same owner? Greedy. I've been a going there for years, and now sadly I will be taking my business elsewhere.

Nicolas Long

Bought a car recently off of Roxanna, was very happy with the service before and after the sale. Would highly recommend her.

Mert Dogan-Blubb

(Translated) The prison owns players (Original) Cezaevi kendilerine oyuncu sahibi

Paul McKeand

Always great

Tina-Marie Destro

Service manager: Had to deal with the service manager and he was defensive and rude. Extended warranty: Make sure you read the extended warranty package fine print of the back. They pressure you in buying the warranty upon purchase. Understand that You have 30 days to recind the request and it is prorated if you don't use it. No, you do not get all the money back from the warranty if you don't use it. You get the prorated amount. If you don't call though after two years you get 0! Put it in your calendar

Geetha P

Thanks to Ancaster Toyota especially Jordon Wilson to help me with my new car. I just got my new car, Rav4!! It was a nice experience!

safdar ali

Excellent customer service

J Monaghan

We recently acquired our third new vehicle working with Roxanna. As with our first meeting she continues to offer excellent service and is exceptionally helpful in all aspect of our negotiations. One of Roxanna's most redeeming qualities is that she does not forget her customers after the sale and offers any assistance she can. Each time I ran into her when having service she always remembers and has a few words. Her consistent relationship with her customers led to repeat business and I expect we will continue to patronize Ancaster Toyota because of her presence. I might add we have referred others to her and their experience has been the same. We strongly recommend Roxanna if you are considering the purchase of a Toyota vehicle. Gordon

Edward Nixon

A week after I was into Ancaster Toyota where they had removed my wheels, my custom wheel shop informed me how badly some of my bolt threads were damaged on one of my wheels. The shop rethreaded the damaged bolts for me. The guilty party was pretty obvious, and it’s not like they were ever in a hurry around there. The only reason I stayed there as long as I did was because I had been conned into a service contract at sale time. When I almost lost that same wheel I had another dealership replace the wheel studs. I put in a general complaint about the dealership to Toyota but didn’t go into details since I’m no longer interested in Toyota products because of my experiences with this dealership. They are disgraceful and I traded my Toyota to get away from them. I notice there are a lot of reviews for this dealership which leads me to believe that they are spiking the ratings up by getting their buddies to 5 star them. I’ll bet if you went to their site and put on a negative truthful experience they would moderate it (not allow it) to get their ratings up. They really are grease balls!

Tommy Salami

You guys deserve a 5 star because the service I got and the respect you give is awesome. Thank you again for your excellent service!! I'm really enjoying my Tomaco and will be returning for another after my lease is up.

Goggles Paisano

i have many leases with Debbie Askew at the dealer and she and the shop are awesome always helpful and most important getting a good deal. Thanks Again cheers!

Sean Morrison

Had a great experience buying with jake,very professional and no pressure at all... The whole Toyota team was amazing!!!! I most definitely Recommend this location to anyone buying a car...

HRW AUTOMOTIVE

Would not recommend, we used to recommend to our customers when it was time for them to get a new vehicle, but after what happened to one of my best customers and relative, I was left embarrassed and completely disappointed !!!

eric winslow

Recently purchased second new car from Ancaster Toyota. Went back to them because of Toyota quality and their second to none service department. I was lucky to meet Jordan Wilson, a knowledgeable, friendly, no pressure product advisor, who took the stress out of buying a car. I would recommend Jordan and Ancaster Toyota to anyone.

marktgohara

Terrible experience. Made an appointment with Andrew to see a car and drove 60 kms to get to Ancaster. Upon arrival introduced myself to the receptionist and told her I had an appointment with Andrew but was told that he was busy but would be with me shortly. Waited 20 minutes, no Andrew and nobody else came to assist me or check up on me so I left . No follow-up phone call to apologize, no nothing. Terrible customer service ! In my business I deal with lots of customers and the customer comes first. This is clearly not the case at Ancaster Toyota !!

Thomas G

Thanks to parts and service for sorting us out so quickly (we were on vacation) after another place left us without a lug nut following a tire rotation. Brandi was very helpful and Mark was kind and a real gentleman. They’re a credit to your organization.

Fady Ab

Great place to get your Toyota. Roxanna was very helpful and worked hard to get me what i wanted in a timely fashion :)

Rocki Smith

I have leased a number of vehicles thru Debbie Askew and have received excellent service on all of the vehicles. She is extremely knowledgeable on aspects of the vehicles and I would recommend her to anyone

ricky smith

on the phone the receptionist was inattentive towards my questions until i mention i was looking to buy a new car.... I went into the place 2 weeks ago, the sales person i met was named Simon. I asked him about financing option for a Corolla, he told me they were offering "simple interest rate". I went home and calculated it, and realized it was actually compound interest daily...... Burlington Toyota here i come....

Vladimir Kulikov

Еxcellent service! Very friendly and proffessional.

Perry/Chrisoula Ketelaars

I recently had my Highlander in for service. Heather in service was a great help. She researched what my truck needed and explained these items to me as this was the first time getting service at Ancaster. Afterward she reviewed the service provided with me in detail and advised what service will be required in the future. They were prompt and got me in and out as promised. Thank you very much for your excellent service.

Brooke Hill

Roxanna was amazing and the most friendly advisor I had met when searching for my car! I had gone to 4 different dealerships before coming to Ancaster Toyota and I knew right away this was my place to invest in a car. Highly recommend!

Joe T

Bought a new vehicle and the sales rep Roxanna was great no pressure and everything went smooth and easy. I highly recommend Roxanna if you are going there to buy a vehicle. Roxanna is very knowledgeable about the vehicles and the dealership.

Adrienne Canfield

Recently bought a used 2016 Hyundai from this dealership, once i arrived i met with Jordan who was an amazing help, he knew everything about the vehicle and if he wasn't sure he actually made sure to get the right answer for me (on the spot!) instead of guessing or making something up. very trustworthy, nice people not pushy like used car sales people normally are. the team at Ancaster answered any of my questions i had about the vehicle (and it not being of Toyota origin i was very pleased with the amount of knowledge they had) I then decided to go into dealings with Jordan and he was able to get me an amazing price on my trade in vehicle and was even able to get me a better price on the used car itself. Over all great buying experience. Dealing with the finance manager was the exact same helpfulness as with sales. When I asked about extended warranty Joey was able to bring out everything, including the fine print so i had no surprises on extended warranty. Very happy with my purchase and how everything came into place. Thank you again for your help Jordan & Joey!

Frank van der Veen

Thank you for all of your excellent reviews! We will continue to provide you with the service that ranks us in the Top Ten in Canada for both sales and service!!!

kevin peng

Quick service appointment for my camry. Booked online and received quick text responses from Danielle to finalize time. Once I got there, they were ready to go, service was fast and Clayton had great customer service skills. Lots of COVID procedures in place as well, eg. used my key through a ziploc bag, wheel and components were clearly sanitized when returned to me.

Matt Mackinnon

I went with my elderly parents to pick up a used Toyota Prius they had bought from here a week ago. We got there to find out the car had not been prepped so it wasnt remotely ready at the agreed upon time. In taking a look as they were fixing the bottom pannel on the car, i noticed the roof and back side of the car severely scratched. This wasnt there when they looked at the car originally and the dealer felt it wasnt their responsibility to fix. They messed up the install of the front hood chip protector. We were left stuck with clearly detective car that we'd contracted to buy but couldn't take. Don't know if I'd want to buy used from them.

Craig Mitchell

A very pleasant purchase experience! Professional and knowledgeable sales staff. I will definitely recommend them to my friends and family.

Marlene Patterson

We have been very pleased dealing with Ancaster Toyota, and in particular our sales rep Roxanna. She has been very friendly, knowledgeable, helpful and thorough and she always has a smile for us. We recommend Ancaster Toyota and sales rep Roxanna.

Jenn N

Fantastic service. Wonderful staff. I love taking my vehicle there.

George Sierdsma

Great dealership. No pushy sales. As for Debbie. Great working with her in getting a vehicle for our daughters. Highly recommended.

JOhnny fifferff

Horrible dealership. They sold me a 2018 Honda Civic Si with a blown head gasket and refused to take it back. They told me the vehicle was inspected by multiple mechanics multiple times. Two days after purchasing this vehicle, it broke down. 7 tow trucks, 3 dealerships and 4 months later, I still do no have a functioning vehicle after spending $24,000 to purchase it. Avoid this dealership if you want to purchase a quality vehicle.

Holly Lejeune

My family and I have been shopping for a new truck when we went to Ancaster Toyota. A sales rep names Jordan Wilson helped us out. He was professional, helpful, answered all our questions. He was a wonderful sales rep to work with. He was not pushy and respected our decision when we chose to go with another dealership. That kind of respectful attitude is rare in sales and we would recommend Jordan to friends and family that may be wanting to buy from Ancaster Toyota.

Agnes Chmiel

Extremely disappointed. Rushed through service and uninformed about a safety hazard regarding my side mirrors when leaving the dealership. Apparently it was written on my invoice but no one spoke to me in person. My mirror fell off 1 hr post service at a grocery store! When I called back, the service employee was rude, unapologetic and condescending. Will not be going back to this location.

Justin Hoag

Do you not buy or sign any contract under Nicholas Macdonald- he’s a very dishonest and aggressive sales person. He purposefully misled me in many ways. He straight up told me lies in regards to the contract I was signing and things I was allowed and wasn’t allowed. He also had to draft up three different copies and versions of my contract because he kept changing the base price and final price of my lease without adding a single thing. I was never given the ownership to my leased vehicle. When I called to get the ownership I was given nothing but attitude and fought with my reception. When I finally got a hold of Nicholas Macdonald all he had to comment about was my earlier conversation with reception. After telling the fraudulent sales person I am going to be taking this up with the appropriate, he threatened me with a lawsuit. Extremely comical if you ask me . The sales person even questioned my mental health. The most unprofessional thing I’ve ever experienced in my life thanks Nicholas /Nick I will never send a single person to this Toyota and I advise anybody looking into Toyota vehicles ,leasing and financing to stay far away from this dealership. There’s many other dealerships that are more professionally ran then this embarrassment of a Toyota dealer .

Tasha Izzy

Horrible service. I was ready to buy. I had test driven and got a bottom line price at Brantford Toyota. I wanted to see what price Ancaster Toyota could give me. No one approached me when I was looking at cars outside. I went inside still no one approached me. A secretary came out of the office and I went over to her and asked " is there anyone here who would like to sell me a car? I have been outside for fifteen minutes and then another 5 minutes inside. No one has even acknowledged that I am here!" She quickly went and got the manager. A few salesmen also appeared after hearing me speak loudly in the showroom. Everyone was so sorry. Too late! I took my business back to Brantford Toyota where I was immediately greeted and helped. I felt like I mattered and that they wanted and appreciated my business. Chris Dam is a great manager and genuinely wants customers to be happy and well taken care of!

Geoff Kerman

Met with Simon, looked at a RAV4. Good guy, not pushy, knows his stuff. The cars that I looked at were all 2nd hand, but were immaculate. It's clear Ancaster Toyota takes care of their customers and vehicles.

sam deluca

Debbie is a wonderful sales person. Helped my family and I with purchasing new vehicles! Very knowledgeable! She’s was able to help a member of our family out of a bad situation with no issues and always there when I need her! Always happy at Ancaster Toyota!

Evge. Bell.

Not flexible, not caring about them potential clients,no trying to help,unprofessional

Avraz Majid

Was helped by Kawan and Josh at this location. Have not met a better bunch then these two at any other Toyota let alone dealership. I was in the market to buy a car for a long time and kept searching with no end until I came to this dealership and dealt with Kawan. He was honest, respectful, extremely patient and gave us exactly what we were looking for! Him and Josh had us sold on the 2019 Toyota rav4 XLE hybrid. It's been a week since I've picked up the car and it's been absolutely amazing! Honestly recommend anyone in the market to see these two. You won't be disappointed!

Brad Allanigue

Had a great experience dealing with Justin. Made buying my vehicle really easy.

R Reynolds

I was a customer for many years, from shortly after they opened. Service used to be top notch. Disgusting now...

Umair Niazi

Bad service, deceiving, went to see toyota corolla and took appointment, when i met salesperson he said that corolla is sold,.i dont believe in that sales practices, he was showing me some other expensive models, they just post ads of cars which are not there and when customer comes they show some other models. wastage of time and money .

Jim York

I have been buying cars and helping friends and family buy cars for over 20 years. So many dealerships seem full of gimmicks or sales staff on the first week since the turnover is so high. Ancaster Toyota was pure professionalism from the minute I walked into the showroom. They buying process was easy and the staff were very straight with me on my deal.

Rezaa A

Roxanne was very professional and patient when we recently leased a RAV4 from Ancaster Toyota. I would definitely recommend Roxanne as your salesperson if you visit this place. Everything went smoothly and I am satisfied with the whole experience.

Jasmine

Roxanna was fantastic! She made the process of buying my new car so easy and fun! I'm so happy with my new RAV 4! Cheers!

Jack Stradwick

Prompt,courteous & capable service

Ashlyn Leblanc

Just purchased a corolla hatchback . Our sales rep was Debbie. Very polite, kind and knowledgeable. We had a great experience dealing with her. I would definitely go back!

Henny M

This was our very first experience with Ancaster Toyota. Brought in our car to have a few issues looked at. Were called back shortly after, with a diagnosis by a very pleasant and courteous young lady by the name of Jessica. Our vehicle was done in the time promised as well. Upon pick up, we were even given Hotti Biscotti treats!!! Ancaster Toyota, keep up this awesome customer service you have going on!!!

Sadia

Haven’t seen anyone lie so easily and frequently as the salesman Keaton.I went for a preowned vehicle. I specifically asked if a car was on lease and he lied blatantly. Then the manager lied about giving me the car in two days after fixing the windshield. Later, the lady who helped me to close the deal revealed the truth as I was verifying things. The main manager was arrogant and wasn’t upset about his employees lying. A very nice dealership but low ethics. Got my dream car from another Toyota dealership. *My original review was in 2018. The posting date for this review got changed because of a grammatical correction.