Reviews of Airport Ford Lincoln (Car Concessionaire)

JayInfoSec

Quick and easy experience working with the team at airport ford! Truck was immaculate!

Kalin Burke

Bought my first car from this location in early 2017 and went back to them to trade in when the family grew! Helpful and honest from the sales advisors to financing to the service department.

Ben Mindorff

Absolutely amazing service from start to finish! Blake was awesome and super helpful. Great place.

J. Langille

Our tire people recommended Airport Ford for service on transmission matters, and they were right: great place, knowledgable staff, clean & tidy, convenient drive-thru service bays, friendly and efficient service coordinators like Fraser. The customer shuttle service is invaluable and Gord our driver was friendly and an excellent driver in busy city traffic.

Steve Boudreau

I just wanted to say that my experience dealing with Steve Gracie was the most pleasurable experience of my life! He made me feel very comfortable and was VERY KNOWLEDGEABLE with the truck I wanted!! I’d also like to point out that Mr Gracie is hung like a fruit bat!

Marcus St. Aubin (msaint22)

Recently in for oil change and other general maintenance. Received friendly and timely service, with all precautions necessary for these pandemic times. The Airport Ford staff are always reliable and go the extra mile to take care of me and my vehicle

Sean Goold

The team at Airport Ford care about the customer. This is my 5th Ford Edge sold to me by Steve Gracie. Steve makes sure you get what you want he cares.

Saad Awdish

Searched for a vehicle all month. Found it with Airport Ford online cars for the cheapest price. Highly recommend.

Chris Zimmerman

Took my Edge in for a recall and also bought a door handle for my Fusion. Great service from both the service and parts department. I will use Airport Ford again.

The Perfect Seven “THE PERFECT SEVEN”

Jordan and his team were exceptionally warm, friendly and helpful. The free shuttle service was such a kind gesture. Thank you to all of you.

Joshua Lees

Bought my car from here, it was a fast and easy process. Biggest thing is when I had to get my car sent in for issues which I thought was related to the starter. Two mechanics said it was the starter. Brought it to ford and all it was was a wire or battery plug that was loose. $175 instead of $1000

Sean Jackson

Knowledgeable and friendly.

Blerim Morina

Service was always good, always kept me up to date and never had an issue. Karen was my service person I dealt with. She was nice, polite and actually cared. I strongly recommend airport ford in Hamilton.

Tino

I've been going to this place since day 1! When the relationship is this good you don't need to go anywhere else! Great service as always and great staff.

John Dick

An absolutely great service experience they genuinely care about you and your vehicle, very courteous our special thanks to our service advisor Karen a definite credit to their dealership

roy m

I was pleased with the service and being taken care of,front desk at service was nice to talk to and they explained what has to get done and helped me with pricing.

John Tallach

I have been a long term customer at Airport Ford. My guy, Nick Guastadisegni has taken care of my whole family. Nick is a fun, charismatic gentleman with a no bull commitment to his clients. Go see Nick. The service department is one that goes against the stigma of being on the take or gouging the customer. They diagnose and fulfill their repairs in a timely manner and get their people back on the road asap. Booking a regular service appointment is easy and they are very thorough. I usually deal with Krystal in service. She is friendly and efficient. My confidence level rises when she helps with my appointments. Loving my new 2017 F-150 Sport. In an age where it is hard to find dependable quality and trustworthy service, Airport goes above and beyond.

Devin Keller

Dave, Karen and the Airport Ford team are hands down the best team to help you with your purchase. They never miss a beat, they are very responsive and best of all they actually care about your needs! I would recommend and will recommend them to anyone who asks! Great work!

Cecil Mosselman

Airport Ford service has always been friendly and efficient. They have been prompt and timely in the speed of the work performed.

Meaghan Drury

Bought my car here and have been bring my Ford Escape for service ever since. Great customer service. Always up front about costs and what should be fixed or serviced right away and what can wait. I like their loyalty program that was recently introduced. It's always nice to save a bit of money!

Paul Talbot

Steve Gracie went out of his way on Sunday to offer advice and help, even though the Service department was closed. Karen in service was helpful. The problem: 1. Car not starting, needs a jump every morning. 2. Central door locking system and key fob not opening/locking doors. 3. Passenger window not working. After service: 1. Car starts - New battery 2. Central door locking system and key fob NOT opening/locking doors 3.Passenger window NOT working. Cost? Over $600 for a battery and being told I will have to spend another $300.00 to repair window. $600.00 for a battery and none of the other issues were fixed. Maybe a, "Skip the diagnostic cost to find the locking problem?"

Taliah LeBlanc (TL)

John was a great salesman. Took some cars for a spin with no hassle. Looked through my options, everything was really good until it came time to talk to finance about financing. Mike from the financing department is so rude it’s not even funny…

prosser57

Scott the service advisor is amazing. I'm not knowledgeable with cars so he speaks to me in ways I'll understand. He is always nice and gives me an approximate time frame on when to expect my car. I switched waiting in lines for a service advisor because the one lady there ( Crystal) is always so nasty its actually unbearable having to go here when I have to go in. Next time, I'm not even wasting my time trying to deal with her. It's sad that they want to buy back my car but I won't because I cant imagine having to deal with her any longer than I already have to if I got a new Ford.

Charlene Cushenan

Always an awesome experience with Airport Ford . Steve Gracie is personable and professional! The whole team makes it happen! Thank you for everything.

Carol Ellerker

They are very good with dealing with COVID precautions. Staff was friendly- work done in a timely manner.

John Stark

Over the 35 years of buying Ford products I find airport Ford to be the best for customer service their service department they go out of their way to help the sales representatives are awesome I consider them the number one dealership in Hamilton

Samuele R

Cameron was a pleasure to deal with. He knows his stuff and he worked out a great deal for me. He took the time to explain things in detail and came through on his promises.

Ken Laird

I had my third service appointment for my 2017 Escape. Staff were very friendly and inquired if I had any issues with the SUV. None reported so they took my Escape right in for it's oil change and inspection etc. I was pleased with their attention to detail when the job was done and Rob explained what the technician had noted on the work order. Overall this was a pleasant experience and enhanced the confidence I have in Airport Ford.

Wes Wilson

Needed a couple of small parts for the SUV. Rob at the parts counter was very helpful and friendly. Will go back again when needed.

Cameron Mugford

Bought my first Mustang GT fastback. The whole atmosphere of the transition was friendly and professional. Cam Deforest was my car salesman and updated me on every step. I highly recommend this dealership. I drove 2 plus hrs as Cam did all the leg work compared to dealerships around my areas north of Toronto. Thanks to Cam and Mike for making my experience the best it can be.

Wendy Candler

My experience at Airport Ford has always been a good one. Staff are friendly and now that I have had my F250 for 4 years now some of the staff remember me. I usually stay while my truck is being worked on. I have not had many issues with the truck and take it in for service for regular maintenance. Knowing that it can it can sometimes take a little more than an hour. However this time it took closer to 3 hours. Which was disappointing. My biggest complaint came towards the end of my wait. One of the staff came into the waiting area to carry on a very loud, persononal conversation. Something about having renovation done to his house, a door being hung and telling the person on the other end how to do it. Plus yelling because the phone was alway looking at the ceiling or the floor. This was very inappropriate and unprofessional. It is my opinion that he left the sales area because of the type of conversation he was having. To add to his talking, the volume on the music being played over the system was very load and the TV volume on was causing me a lot of distress. I would have left the building but due to Covid and being very cold outside I could not leave the waiting area. I do not think I should have had to do that.

Marc Lamarre

I purchased my new truck from airport Ford. During my purchase, I was I assisted by Steve Gracie, he was fantastic. Steve went way above and beyond to help me find the right vehicle for my family and I. Outstanding service from start to finish. Thanks again, Steve!

PJay2007

My appointment was in the morning. I drop my truck off and they offered a free ride to where I wanted to go. But they also had space in the waiting room so I chose to stay as I only needed an oil change. Great service and very friendly.

Lisa Bowles

I recently bought my car from this location.I would highly recommend this place for future purchases.The whole staff is very polite prompt and provides excellent service.

Andrew Aslanidis

The staff here were all really friendly! Bought my first car from them, and it did not disappoint! I love my Fiesta ST

Phat Joao

Go see John Drysdale! Thanks John!

Jennifer Jones

Great team of sales staff and financing. And also a great vehicle. Steve Gracie was the BEST! Karyn Morton was also amazing. Thanks Airport Ford for a great new car buying experience!

Mike Comeau

I have been dealing with this dealership for many years. I recently decided to purchase a newer vehicle and my experience can be described as absolutely perfect. From start to finish when I picked up my new F 150 these folks made my experience painless. I would highly recommend you do the same.

Joe Shmo

Had this problem in the past with other dealerships,once you sign that paper they don’t want to go that extra mile for your customer loyalty.. I asked the salesman once I purchased the vehicle if he could help me with the enhanced park assist & thought he would take me for a drive to show me.. he just waved at the screen & gave me a quick what to do instead..also because it was a used vehicle I had an issue within my 1st week of purchase & because I didn’t pay the almost 4000$ For their 3 year warranty again they did nothing because it wasn’t “mechanical” .. there are other dealerships in Hamilton that do more for their customers unfortunately this is not one of them????????

Laura Thomas

Editing to add: whoever moved my car this time slammed my driver's seat into my car seat and managed to loosen it to an unsafe degree. Thankfully I noticed it because of how bad it was rattling it and tightened it when I got home. More great service eh! I keep giving these guys the benefit of the doubt and don't know why. The service desks are always undermanned and it can take an eternity for anyone to even speak to you, they're often too busy chatting amongst themselves, eating, or talking to clients they know on a personal level about nothing, shopping, etc. I've asked several times for the weather seal to be fixed on my door and literally saw it hanging loose when I went to pick it up and was told it had been done. It's still an issue 2 years later. I've been left in the waiting room for over an hour after my car was done, despite informing several people where I'd be, and asking if my car was ready several times. Each time I'm promised this kind of thing will never happen again and I'm over it.

Heather Goodale

Everything was terrific except that I did not receive $10 off the bill in spite of bringing the print out from my computer which the service technician had photo copied before the procedure. I didn't realize it until I was home and examined the details of my bill. So my fault too.

hassan gondal

Real bad service. Showed car it had scratches and the AC didn’t work. Refused to fix it even when sales person and manager had said they would. Was told to go to a finance guy and told take it or leave it. Left feeling very disappointed.

Tony Palychuk

Got @ good deal

Trudy Clegg

Just bought a f150 from Steve Gracie at airport ford today he was very helpful and friendly and knowledgeable we test drove the same truck at three other ford dealerships and then the fourth was at this one when we arrived to test drive he had the vehicle ready waiting and wasn't even gonna come along till we asked him too because we did not know Hamilton after the test drive the staff took my daughter made her a hot chocolate we made a deal and shook hands that night and were to return today Saturday to pick up we were on a time schedule so when we came he helped move things along quickly taking our three teens to the waiting room again making sure everyone got coffees and refreshments once again. the trailer brake and tunnel cover was installed and it had been detailed inside and out it had been smoked in by previous owner so he had ran the ionizer and sprayed interior with stuff and bought me air freshener!! I also brought my own so it smelt pretty good!! he paid attention to the fact that it bothered me and went the extra mile for us. he gassed it up with premium gas too full tank!! It was pouring rain so he pulled it in the bay to go over everything too. I had never used a navigation devise before in a vehicle or voice controls he was very patient explaining it to us. Even though we were buying a used truck he made us feel just as important as if we were buying a brand new Larriatt. If i have to give criticism which i don't want to would only be the bug deflector was not on when we arrived due to the fact that the skin one was not in stock so he wanted to ask us if the other style was ok and we said yes so we had to wait for it to get installed Steve got a service guy to do rather quickly in the bay area. This put us a little behind schedule a phone call Friday night would have been better but it was all good we made it to Paris in time for daughter sports game I would recommend airport ford -Steve Gracie

Dennis Haase

Brittany Bourke made my experience buying a new vehicle enjoyable and easy. With her knowledge of available vehicles and options on the lot, I was easy able to determine exactly what I wanted to purchase. Thank you for the great service!

HELEN Graham

Prompt, efficient, staff we're ready for me. Explained everything. Clean and well separated waiting area.

Nathan Kendall

Bought a 2018 Honda Odyssey from the used lot. Salesperson Nick took a friendly, helpful and non-pressure approach when showing me the vehicle I had found on their website. They accepted my trade in and offered me a fair deal that my family and I were happy with. I would recommend this dealership even if you are not looking for a Ford.

Yougeeta Hansraj

Customer service from Karen was absolutely great! She was able to explain to me about my warranties on my fusion. Also she was polite and was able to schedule me in for next day service. Thank you for great customer service Karen which is very hard to find these days.

Mike R

Just sold my Mustang here - everyone was very friendly and I was happy with the deal. I was shocked (in a good way) when they were cleaning the car and found a small gift from my daughter that had been lost, and called me to come get it instead of tossing it. I dealt with Braden and was very happy with the service.

Joshua Sousa

Tim in parts was very helpful and very friendly. I work for a different company in the parts department and it’s always nice getting quality service from fellow parts advisors

Victoria Van Allen

Just purchased my first car. Brittany was incredible, she made sure i was aware of all the facts an information before purchasing the vehicle. She kept me up to date with key details on my vehicle and on the day i picked it up she assured i was happy with my purchase and guided me thorough the final steps until I left the lot. Thank you Brittany and Karyn for you support on my first vehicle purchase :)

Jeff Seeley

I had Rolland Stellar as a sales person. He was great at helping find the perfect vehicle for me, without pushing for more flashy and expensive models, like most people expect from a sales person. My experience at Airport Ford/Lincoln was fast and exceptional! Will be returning for all maintenance and further inquiries. If your looking for a new vehicle, I would recommend checking out here!

Alek Maeots

Great experience buying a used vehicle here from Nick C and Mike C. Was able to get a mechanical inspection done by my mechanic before purchase. Very happy with the vehicle and service.

Paul Panek

Airport Lincoln has always taken good care of me! They book my appointments quickly and fix my car properly in a timely manner. I would recommend them to anyone.

Carter Gooding

Very very friendly people. My family recently bought a truck from them. We were in and out in a total of two days and now have a brand new truck. John is a very nice person and helped us through everything

Richard Timson

Great service and the best cars and trucks

Vikas Sood

If you have recall I recommend you go to airport mohawk. They charge less than half for rental car with excellent customer care. Our experience with airport Ford was horrible old lady on front desk was confused and rude. They don't like if you ask them questions

Terri Hayes

The employees at Airport Ford Lincoln Service department are knowledgeable, courteous and friendly. They explained what services were needed and why. Will definitely recommend them to anyone looking for a reliable honest service for their vehicle

Ward'n 777

Amazing dealership! Great size, amazing selection and awesome staff! Highly recommended dealership if shopping specifically Ford/Lincoln or even for any other car for your needs in their used stock!

David Youngblut

Excellent Customer Service and Sales Staff. Truly enjoyed my experience buying my new/used vehicle eh!

ron desilva

Just leased a 2014 Escape from Airport Ford. Great experience! Rob Flint in sales, did an excellent job of explaining everything from financing stuff to all the electronics. I felt completely comfortable in the new truck. cheers, Ron

Clem Lau

Good courteous service

Alan Wechsler

I’ve been around long enough to have bought and sold my own cars, boats, motorcycles, Kenworth trucks…but I’d never considered trading in my used car for another used car at a branded dealership. But I’d never met John Drysdale or Jim Efstathioi before last weekend. Spotted a car online on Friday that was exactly what I was looking for. Paid them a visit late Monday afternoon. Didn’t feel any need to trade my existing car. But literally within 5 minutes of a relaxing and informative conversation they made the math and all the logistics work effortlessly. A done deal. Five minutes. And then a brief visit with Lauren Kim to go over the details of the paper process was just as chill and professional. Three days later and everything was exactly as they promised. Everything. This is what car buying is supposed to be.

Aayush Das

Great service, very quick and well done. Also providing a ride back home while waiting is a big bonus.

Remi Zdralic

First time visiting the dealership for service and I was pleasantly impressed on how smooth and fast my service went!

Trish Andrea

This Dealership is great, my Husband expressed an early interest in the new Ford Ranger, and ever since then the Sales Rep John has been amazing. He's called us every time there was going to be one on their premises, and we even got to be the first ones the test drive the one they had come in. We will definitely be purchasing from Airport Ford when the time is right for us!

Rosa Ana Paredes Cortez

Great service!

Jlc Fmc

Airport Ford made sure we could not deal with the way they tossed my all seasons tires into the cargo area of my 2018 F150. My wife questioned what they did, they assured her it was fine. The truck and the tires were all purchased at airport Ford. My 22 inch all seasons were tossed in the truck bed leaning hard against the back gate, with the tunnel cover up all the way, not latch it to anything! The tunnel cover flopped down, crashed into the tires and almost pushed the whole lot out onto the Red Hill. As it was, when we opened the back gate, three of the four tires came charging out. Why? All these years, you wrap the tires and put them in the back seat, as we always request. Not good!

Mark Farrow

Excellent staff and very efficient in the service. They focus on what you need fixed without trying to up sell you things you don’t need.

Bryan Tolsma

Everyone is very nice and no pressure when looking to buy new vehicle. Steve Gracie has been my sales guy on last the 2 vehicles I bought, very knowledgable and got stuff done, service department is top notch! I strongly recommend airport Ford for your next vehicle

Kevin Walsh

Great service every time

AmazingNepal Prod

Run......First come first serve.. it’s business. ????

Mike Prosser

Everyone I have ever talked to said don't go there. But for the past 4 years I have bought a new vehicle there. Pleasant and friendly service there. I've bought 3 different vehicles there now. From a focus to trade that in for and escape and now a f150 and each time John D was helpful and knowledgeable and showed me things on each new car/truck.

Katrina Sammut

I had an absolutely AMAZING experience when buying my 2018 Ford Escape recently. Brittany made the entire transaction smooth, easy, and fun! I never felt pressured to buy anything from her, and she seemed to genuinely care about making sure I got into the right vehicle to suit my needs. She took me on several test drives and enthusiastically showed me all the features of the vehicles. Once I had picked the one for me, she made sure everything was ready exactly the way I wanted it on pick up - winter tires on, front tints done, cargo organizer in the back, and weather tech mats in place. As someone who is very busy, it was a relief to know that Brittany was always on top of everything so all I had to do was show up, sign, and drive away. (After getting a personal tutorial on how to use everything of course!) Between her and Karyn, the finance manager, everything was quick and easy. So if you're looking for a new car with no pressure and no worries, look no further than Brittany at Airport Ford.

Cindy Morrison

Our salesperson was outstanding!!!! (I think his name was Roland) He was knowledgeable, he didn't pounce on us or pressure us in any way. We felt like he was trustworthy and confident in a non aggressive way. His personality was great to and we laughed a lot during the process. Honestly the BEST experience I have ever had purchasing a vehicle!!

Greg

Very friendly and attentive staff, with the exception of the parts Mgr. He was abrasive when l refused to wear a mask in his shop bay while retrieving my car. I explained that l was exempt from wearing anything on my face and had told 3 other employees the same. He then asked me to wait outside in the blowing snow. I didn’t want an argument to evolve so l did as asked. This fellow needs some serious training on how to handle the public, learn what the by-laws are within the city of Hamilton. I suspect the other 3 who approached me are similarly misinformed about the wearing of protective equipment. I was less than impressed.

Ricky Yeung

My car had a slight alignment issue. Took it to Eastgate Ford to have it fixed. Not only the problem was not fixed, the technician took my car out on a joyride. After a week or so, I decided to try out Airport Ford. I explained my concern to the service rep and he was very understanding. My alignment was fixed within 30 mins and I was invited to test drive my car with the service manager to ensure I was happy with the result. What a difference to be respected as a valued customer and what a great feeling when the dealership takes pride and respect your property. I will for sure return to this place for all future services.

Shane Pat

Great deals, and best salesman John D. and Karen and Michael made the financial process fast and easy. Love buying from Airport Ford!

TO BALLOONS

Very poor customer service. Ford credit called us two months after picking up the truck with a past due balance because the dealership didnt sent them the correct forms.

Kristine Elizabeth

Steve worked hard to find us the perfect vehicle and Lauren in the credit department helped make it all happen. Thanks so much, we love our new car!

Ken Knoflook

Great people who really look after their clients!

Kirsten Sunesen

An exceptional place to have your car service and work done. They always impress me with their courtesy and kindness. Pricing is also spot-on, it’s always incredibly fair. I will continue to use Airport Ford and I highly recommend to friends and family.

Peter Marson

Very impressed with precautions taken because of Covid, online survey, and cleaning of vehicle. Warranty repair was completed on time as requested.

john elder

As always, the Service crew at Airport Ford are excellent to deal with. A special thanks to Service advisor Karen Deboar for her great customer service. John Elder

Alex Stewart

Great service team. I’ve been very disappointed with some of the other Ford and Lincoln dealerships - seems they just want to sell more services or a new vehicle. I didn’t buy from Airport but will from now on. No BS. Hit the promised times (actually was done sooner). Would recommend.

Dorothy Baker

Airport ford was finnished with my csr in a1/2 hour. I looked at the 2020 escape. It is wonderful. Electric and gas. I am impressed. It is now 2021 and the battery in my car needed to be replace. It was towed into the service department in the morning and new battery and a vehicle service. I was pleased to go and get it in the early afternoon.

Leighton Kenley

Excellent service…

mardiyah dwyer

My boyfriend recently purchased an F-150 from Airport Ford. I cannot put into words how amazing our experience was. The staff at Airport Ford are extremely knowledgeable and know exactly how to make you feel as comfortable as possible, particularity Steve Gracie, who had an amazing attitude from the start. We called ahead about a truck that we had seen online and he informed us that it was in Sault st Marie, but assured us that he could get it here in a decent timeframe. We trusted him so much that we decided to put a deal together without even seeing the truck in person! Next, we met Mike Chamberlain, who was also amazing! He made the stressful financing process such a breeze and really went the extra mile to make sure we got the deal that we wanted. We met Karen at the end, when it was time to sign all of the papers and she went over everything with us and made the deal official. She really knows how to put you at ease. I wasn’t even considering a Ford for my next vehicle purchase, however, our experience at Airport Ford means that I will definitely be returning there once I am ready to buy my next vehicle. If I could give this dealership 10 stars, it still wouldn’t be enough to describe our experience there. Amazing!

Joshua DeStefano

Went in to buy my first car (a new 2020 Ford Fusion) and Airport Ford couldn't have made it any easier. I dealt with Nick G and he went the extra mile to ensure that I was making the right choice and gave me very informative information. When I finally decided on what car I wanted, I asked about one that wasn't in the lot but in their dealer network. Originally this car was far out and I would have to be charged an $650 additional delivery fee. However, after my call with him he started looking up other cars in their dealer network and found one much closer. He was able to get it on the lot the next day, at which point I was able to go on a second test drive and decided to make the purchase. I was able to get the windows tinted and take delivery of the car within 3 business days after that. Overall, I'd highly recommend Nick G and Airport Ford as a whole, they made the whole experience as painless as possible.

Greg Falls

The sale of my truck was a great experience, however some of the services have not. Had a technician forget to reconnect a sensor for my air intake which cost me dearly in fuel economy until I fixed it myself. Most recently I had a MIL (check engine light) come on the same day I received my truck from getting regular maintenance. Dealership tried to charge me $100 for running a diagnostic test after already scanning and providing them with the proper trouble code. They waived that fee but I still ended up paying $100 deductible for the crankcase pressure sensor to be replaced. My recent service was the worst. Waited over 6 weeks for parts to come in and my truck still doesn’t ride perfectly even after the $6700 service. Not the happiest camper after those experiences. I’ll be going to Mohawk Ford going forward!

Eli Kugbeadzor

I used to like them a lot because they were very good to my mom and always took great care of her and the car with exceptional service. But this is the second time it's happened where my mom has taken the car in for service and it came back with problems that were not there before. What happened: My mom took her car in for service. After the service we started noticing problems with the brake, and my mom didn't feel safe driving it anymore because it wasn't stopping well. So she took the car back and they told her there was a new problem with the brakes and that it would $1700 to fix. But before we took it in for service we had noticed no problem with the brakes. This is the second time something like this has happened. I used to plan that when I save up enough money I would buy a car from them because of how they had always took care of my mom. But now I don't want to because it seems like when we take the car in for service it comes back a little worse. (except for the two times, in which it was a lot worse and cost a lot to fix)

Chris Bissett

Scheduled service appt plus A/C repair. Intake went smooth. Shuttle service excellent. Call with estimate of work and expense came in timely manner. Service was accommodating of my needs and had everything ready. Upon arrival for pick up service could have been better. Two reps didn't acknowledge that I was waiting. One carried on non work related conversation with another customer and the other kept eyes down on desk. I eventually asked for service after waiting 5 minutes. Prices are also high at the dealer. May look into other service options for this reason. Vehicle is running great now. No issues.

Jay Edonel

After a long search for the right vehicle I saw everything I was looking for at Airport Ford. Cam, our salesperson, was exceptional and even through a couple hiccups we were provided with fantastic customer service. Highly recommend Airport Ford, and especially Cam.

Richard Lukos

I want to thank General Manager Braden Bradley and financial service manager Madison Maitland on dealing with my brother at the dealership. My brother is a stroke survivor and has difficulty with memory and numbers. He went in to the dealership on his own looking to buy a new truck. When they were dealing with my brother they felt that something was not right and reached out to me for more clarification on his health and ability to buy a vehicle. A discussion was had and no vehicle was bought. If in the future a need arises to buy a newer vehicle for my brother, I would not hesitate in returning to this dealership.

Chanti C

Every time I called them about my vehicle somehow no one knew who I was, what vehicle I was talking about, or what I was talking about. Instead of booking my appointment they apparently forgot to and forgot to call me as well, all while my vehicle was in their possession. The woman who answers the calls to transfer was very rude when I was trying to explain to her the situation. No one is ever available to talk, the voicemail messages are out of date with either no name or an outdated name. It was an absolute headache dealing with most of the associates there. I had to take my car back before they could work on it due to the terrible service.

Richard Miedzybrodzki

Two words Steve Gracie….from the entire process of start to finish, Steve was there for me. His communication with my was impeccable. If the was a day that Steve was off he arranged for test drives and had the vehicles ready to go for me! Further, Steve had locate the exact model, colour, and package I wanted for my vehicle. (Ford Edge ST, 401a pkg). My only gripe with the edge he found me was it didn’t have the wheels I wanted. HOWEVER, due to Steve’s hard work and creativity a solution was provided. The wheels were sent out to be blacked out. Further Steve, made my communication with the finance managers easy, as well as the parts department. If you are looking to buy a vehicle, go to Airport Ford and go see the one and only Steve Gracie. I then had the pleasure of dealing with Lauren Kim and Karyn Morton. Both are extremely knowledgeable and provided me with the proper guidance, with the buying process and dealing with Ford credit. My prior vehicle was a write off and I owed money on it still. Both Lauren and Karyn walked me through this process, Lauren even contacted Ford credit on my behalf to advise me of the best course of action. I want to thank Steve, Lauren and Karyn. They put up with me and my continuous harassment. I will be recommending Airport Ford to anyone who is looking to purchase a new vehicle! I still will not attend this dealership for service, due to past experiences.

Jackie Day

Very friendly staff. I was there a lot during my search for a new vehicle. I was always welcomed and always felt like my business was wanted. I would recommend Airport Ford to anyone looking to buy a ford. I enjoyed my experience with them.

Shailendra Pathak

Good service and quite efficient. Though it's their job to upsell you more repairs and services.. But overall good experience

Nat Deerin

The staff at Airport Ford are always amazing, especially Karen. I will continue to go to them for servicing needs for my 2 Ford vehicles and will tell friends and family how the folks at Airport Ford are fantastic!!!

Michelle Millar

Steve Gracie one of the best sales men have bought 4 vehicles from him awesome guy . Have recommended him to my friends . Cheers

Jeffery Cuneo

Good dealership. Nick (Sales) and the folks at Service are great. Friendly. Take care of your needs. Would recommend.

Frank Mulrooney

Been using Airport Ford for years now and as always my last service/repair was top notch. Will continue to bring my 2017 F150 to them.

Melissa Capobianco

My Fiance and I bought a 2021 Ford Expedition from Cameron and I have to say he gave us the best service I've ever had. He was not pushy , he answered all of our questions and made the experience very enjoyable! We definitely will be buying all of our vehicles from him in the future!

Chelsea O'Donoghue

I had a warning light come on yesterday in my 2012 Ford Edge. I called the service department at Airport Ford & they said to bring it right in. Jeremy made sure I was hooked up with a rental car while they looked at my vehicle, and told me it would probably be a day or so to have it fixed. The dealership covered the cost of the rental, and to my complete surprise, called me 3 hours later to tell me my car was fixed and ready to be picked up! Absolutely amazing and speedy customer service. I will definitely continue to have my car serviced here.

Tom or Wanda Hammill

The staff from our salesman to the manager were very friendly and knowledgeable and answered all our questions. They helped us to negotiate the best deal that we could get. They were very courteous and gave us good advice. Special thanks to John Drysdale, our very helpful salesman, who we would recommend to anyone considering buying a car at Airport Ford Lincoln.

Geoff Smart

Great experience friendly people quick and professional

Dan Lawrence

Repeat customer for past 10 years and never disappointed. I use my 2019 Limited F250 For work and your team keeps me on the road with excellent preventative maintenance options. Courteous and friendly staff and Scott in Service is highly recommended !

Chris Moore

I recently left another Hamilton dealership due to really pushy warranty and finance person. I went and met Mario at Airport Ford and he was great to deal with. After a few test drives I decided to buy a 2012 Ford Edge Limited from their used side. Karyn, the finance and warranty rep was excellent and took me through each detail so I was making an informed decision. They treated me like I had bought a 100K car. Great service from the start and I would highly recommend them.

Morgan Krusky

I bought my very first car the other day at Airport Ford with the wonderful help of David Kerr. When a few issues arose, he, Mike, and the rest of the team went above and beyond to make sure i left satisfied- and i did. Thank you again to all of you at Airport Ford!

Megan MacDonald

I recently purchased a car from here and I had nothing short of an amazing experience. Steve was fantastic and guided me through the process professionally and quickly. If you're looking for a new car I definitely recommend going here and seeing Steve!

Breard Marketing

Breard Marketing was contracted to photograph Airport Ford Lincoln in Hamilton, ON for their Google Business View 360 virtual tour. All staff at Airport Ford Lincoln were very professional to deal with and accommodating during the photo shoot. Their showroom was clean and well maintained and showcased their cars well. Overall a fantastic company to deal with.

Robert N

Service Advisor makes you feel uncomfortable, has nothing to do with customer service. Feels like you owe her something, cause you are taking your car in their place for service. Maybe some customer service courses, will help her understand that she's there because and for Ford customers.

paul mckeever

Just want to say had an amazing experience purchasing my new ford vehicle . Steve Gracie was top notch . Knowledgeable and professional. Great service overall . Would highly recommend Steve to friends and family . Only 1 flaw is that he supports Rangers ! Lol

Elden Faulkner

Very satisfied with the speed and quality of the service department. Highly recommend them for warranty and maintenance work on your Ford.

Dominic Carusi

I. brought my vehicle in for an oil change and they told me I had 2 pending recalls. I dropped my truck off at 1:30 pm and they had the 2 recalls and oil change done (with multi point inspection) by 5 pm. Fast friendly and professional service.

Randy Turcotte

This was my very first new car and John and Karyn helped make this process successful and stress free. They were both very knowledgeable and made it a most enjoyable experience. I would definitely recommend Airport Ford Lincoln to anyone who is looking to get a new car!! I will be a loyal customer until I stop driving. Thanks again!!

Tara Pasalic

My hubby and I recently purchased a Lincoln from Airport and we were very happy with our experience. Our salesperson Brittany was very attentive and answered all of our questions prior to our purchase. It was obvious that we were a valued customer and that Airport wanted our business! That was nice to see for a change. Highly recommend both Airport Fort Lincoln and Brittany if you are planning on purchasing a new vehicle :)

Taylor Bosveld

Great experience, super nice salesman, wasn’t terribly pushy or anything. Went to drive a new explorer as my husband was interested. 4 stars because there was no gas in the car, we did our test drive with 45km left in the tank.

Mike Novakovic

Have been dealing with Airport Lincoln Ford for 20 years and can honestly say that this dealership is full of class and character. All the employees and managers are upright and deal with the customer on the level. I have purchased 5 new vehicles and dealers such as Steve Mike and Nick have made the experience pleasant and easy. The technicians are professional while managers such as Ralph and Scott pursue an undivided loyalty to their customers. Can't say a negative thing about the dealership and it's staff. I and my family highly recommend Airport Lincoln Ford to the car purchasing and vehicle maintaining public. Keep up the good work YOU are an asset to Hamilton and its citizens.

peter yonev

Excellent , Very friendly and Professional service People....I Highly Recommend........AAAAAAA+++++++++

Edward Podmokly

Went to look at a used Ford Escape for my wife liked it told the salesmen had to talk to her about it came back later he had called his niece who was looking for a vehicle to hurry come look at before I got back and sold it to her.

Jeannie Howe

Airport Lincoln Ford has amazing service department. I’m grateful to them for helping me with my Edge and taking the TSBs seriously ❤️

Dallas DePasquale

What a wonderful experience I had Karen Deborer Service Advisor was so accommodating so friendly,I had forgot my warranty papers at home but thought they might be in glove box , so I called on my way home and asked her she would mind checking . She didn’t hesitate “No problem “ cheerfully she said I got her call back in less than 10 minutes There was a few emails in regards to my warranty in such a timely matter Jordon the technician fixed a problem I was having in minutes ( Which had frustrated me for months )Airport Ford you have a amazing team working for you I’m glad to be a customer My husband also has a Ford F 150 that he has taken there a few times and shared the same awesome experience Thank you so very much ????

dana schmidt

Sales people where great but used car sales manager jim is very shady and sleazy and will lie straight to your face avoid him and one and a half months later with no warranty on vehicle surprise it starts to develop issues Not overly pleased

Rebecca Mutch

Excellent Customer Service!

Chassity DesRoches

The BEST experience! Theresa,(on her own personal time!!) for getting my information and getting it to Mike Chamberlin who in turn contacted me asap! Amazing customer service and made you feel as though you were talking to an old friend. Within a day Mike had the car I wanted and everything else with it covered and ready to roll! Nothing short of FANTASTIC! When I went to pick up my vehicle, Mike and Blake made this day even better with their sense of humor and pure excitement for me and getting my perfect vehicle. Blake patiently took the time to explain everything I needed to know about my new ride and I was on my way! Very lucky to have had such an amazing group of people! Highly recommend you will not be let down in customer service and they will get you everything you're looking for!!

Alexander Mouriopoulos

Friendly, knowledgeable and helpful staff. Easy to deal with. I enjoyed great service and got a really good deal. I highly recommend it.

Brian Ward

Always a great experience dealing with the service staff. Thanks Scott

carla fish

Dave at Airport Ford was a great help when I bought my Edge. He even went out of his way to TRY to get me an owners manual!!!{ that apparently no longer comes with your new car.... even though everything say to refer to it) All the staff was very friendly and very professional!!! Great job guys!!!

Michelle Avery

Great service. Attention to detail. Once the sale is made you are still treated with the highest priority. Very impressed with the service department. Took the time to help us and answer all of our questions. The things that she was unable to help us with immediately rest assure she would get back to us with answers in a timely fashion.

Mark Wydysz

David Kerr made my experience at airport Ford quick and easy which was much appreciated

Claudia Jiménez

Bought my new car last weekend and the experience was very good since I walked in. Joe Di Tomaso was very admirable and explained everything so I would understand. Great service overall by everyone that helped me such as joe Di Tomaso at the door a helping me find a car suitable for me and Mike Chamberlin with all the financial help and explaining how everything would fall into place. Best team to help me find my first car! Thank you!

Lou Dortenzio

Great service and very courteous.

Don Richards

Awesome and courteous which they offer drinks or coffee showing concerns for their clients. Thanks for your services

Jim Davidson

The sales staff were friendly and knowledgeable. They were extremely accommodating with my requests upon pick up of my new vehicle. I would highly recommend airport ford Lincoln to anyone.

Jennifer Fairbanks

Always a pleasure dealing with Airport Ford. The staff is always willing to go the extra mile. The service department is the friendliest and most helpful when you are booking an appointment or waiting for your vehicle to be serviced. I have purchased my last 4 vehicles with Nick Guastadisegni. He is the best sale representative I have dealt with by far. Always up front and honest. Making the purchase of a vehicle stress free and easy. Thanks Nick for always going above and beyond to serve your Ford customers.

Pasquale Garofalo

Had a great experience at airport ford. Brittany is the best saleswoman we have ever dealt with, She was one of the most knowledgeable sales reps.......about the vehicles, from the tiniest features to the engine specs! Would definitely recommend that you deal with her for any ford/lincoln you are looking to purchase. She made our purchase easy and enjoyable Love our new edge!!

Barry Young

Greatly appreciated the pick off and drop off service for my new Lincoln first service appointment. You have earned my ongoing business. Excellent service.

Laura Fuciarelli

Joe DiTomasso was excellent...very thorough...listened well ..found us a car with everything we wanted at a price we were comfortable with ...very professional...definitely recommend you to see Joe for all your auto needs

Logan O'Brien

Bought my first car through a dealership here about three weeks ago and I could not be happier with the 2016 focus or the service! Blake and Michael took amazing care of me and made sure I was confident and understood everything through the whole process. I highly recommend there two gentlemen to anyone looking to purchase a car here! They even made up for the poor and childish behavior of my original sales associate John Drysdale. After leaving me for other customers I called over Blake Berlingeri who proceeded to be very pleasant and helpful in looking at the car. When John noticed I found a new sales associate he proceeded to throw a fit in the showroom... extremely unprofessional. But other than that small hiccup I was extremely happy with the service, and wanted to thank Blake and especially Michael Chamberlin one last time for the help!

Kyle Breukelman

Went to the service center to get a check up on the front suspension of my vehicle. Service desk rep was very friendly and helpful, shuttle service to and from was excellent. They didn't find a problem, so they billed me for less time than it actually took to check which was nice of them. Good experience overall. Only comment would be that I was slightly confused about where to enter from.

Tim Elevazo

The staff at Airport Ford Lincoln are on a different level of excellent service. We were on the hunt for a Ford Transit to start a new business and this dealership happened to be the first (and only) stop. We met with Nick G. who informed us that there was a single Transit 250 in stock at this location. Due to the recent high demand of cargo vans, we had to jump on this rare opportunity. Nick was openly honest, helpful, and patient while helping us find the best deal that would fit our budget. Their Finance Manager Lauren was absolutely amazing in getting the van ready for pick up on time. She was always able to find us a solution to our start-up challenges and really went the extra mile to get all the necessary paperwork completed within a very tight time frame. Overall, it was a positively pleasant experience. The team here are wonderfully helpful and accommodating. I highly recommend checking them out if you are looking for a vehicle.

joseph joseph

Am sorry but my fiance and I had bad experience with this location. We bought a used car -as is and paid the whole amount and they promised to give a temporary license plate with it and the ownership. We paid for the plates and the ownership but on the day of pickup they told us they cannot provide the license plate and refunded the money. And asked us to go sevice ontario. When we visited service ontario they didn't give us the plate because there was no safety check. We both were travelling back and forth for the license plate which they said they will provide. Atlast the representative just dropped the vehicle at our home. Now we have to tow the vehicle to the garage, do the safety and then the plates. AND PAY FOR THE TOWING WHICH COULD COST AROUND $150. They should have told us before ownership that they cannot do the plates. But, I should say the salesperson was nice and helpful.

Ron Smith

The staff at Airport Ford were very professional and helpful. From Roland in sales to Libby in Finance to Scott in service they each played a key role in the smooth purchase experience.

Salem Al-Ghareib

I attempted to buy a vehicle from this dealership for one of my clients, I had secured the vehicle with the used car manager Jim. For 2 days he was unresponsive in selling me the vehicle for my client. I had to speak to one of the owners to be informed that they had sold the vehicle to someone else without notifying me at all. In addition I had called the dealership 4 times, twice to speak with a manager with no answer , and twice again to speak to a sales person with no answer.

Gary Vanier

Absolutely top notch people and service! Just got a 2017 Fusion,great look,comfort and a dream to drive. The sales team took care of every detail,the personnel went beyond my expectations, they spent the time to review the features,ensuring my driving comfort. This is my forth Ford product,and over the years the service team at Airport Ford can only be described as exceptional,again,quality people making the difference. Thanks to all!

Mike Krywiak

Work was fine, took the amount of time he said it would. I had booked the appointment to do a recall on both drivers and passengers airbag. I booked it a week in advance because I was told they wanted to make sure the parts arrived for the appointment I passed up overtime to get to the appointment only to find out when I hot there they didnt have all the parts. I'm a little disappointed that no one thought to call to let me know. Maybe reschedule so I could do it all at once.

Mike Weyer

Service was great. Just wish I could've waited in the lounge

Paul Barlow

Everything went great. There was an issue with the vehicle when we went to pick it up but it was quickly resolved by Steve. This is our fourth vehicle from Airport. We keep coming back because of Steve. We really like the Edge and are not happy that Ford will not be making it after 2023.

Robert Budohoski

Dropped off my car last minute on Saturday. Not a problem the service advisors are great! They always make it work around my schedule highly recommend airport ford to anyone looking for a great dealership

Peter Kurpis

I had my car in for service and Jorden and his techs took car of my automotive needs. Prompt and professional, car was good to go and all was great! Highly recommend them for all automotive needs.

Ian Millar

Taken on time and finished in excellent time would i recommend Airport ford yes i would… great customer service

Sean Wenzowski

Friendly staff at Airport Ford. They put me into a used F150. Would definitely purchase another vehicle from there.

Hayden Davis

Very polite and helpful staff that want nothing more than to see their clients happy.

Bob Vidic

Happy with the service but was disappointed my vehicle wasn’t washed when I came to pick it up. I would have expected that would have been done when spending almost $300 for my semi annual service. Small things like this matter especially when the cost to them is minimal...

Meg D

I purchased my first truck at Airport and was fortunate enough to have Brittany as my saleswoman. Not only was she knowledgable and patient, but a wonderful personality and joy to do business with. Start to finish, I enjoyed my time spent at the dealership and would highly recommend coming here if you're in the market for a new vehicle. A+ service team as well.

Dee Milonas

I usually have Kristal as my service advisor! She is super fantastic, friendly and throughout when it comes down to explaining things. The whole team is super great! I've been to, two other Ford dealerships and Airport Ford is by far the best one yet! Thanks for everything you do!

Katalin Podor

Polite and speedy service.

Dennis Noble

The repair was completed in a timely fashion, however, the service advisors were tardy in answering their phones Thanks

Anon ymous

One star is generous but I am unable to post this without assigning the minimum. This is a long story but worth the read if you are considering this dealer. Last week, my car needed fixing for a recall (stalling) and I was fit in immediately for the following day (great!). I was then called the same day by the advisor assigned to me (she was amazing) to be told that the fix was completely covered and that someone would call me in the morning before noon to arrange a pick up time for a courtesy ride to the dealer - it was TOO GOOD TO BE TRUE. I never got a call the next day and didn't even get an answer when I called service myself FIVE times (no return of voicemail either). I then got driven to the dealer since I couldn't get an answer on the phone and upon arrival, I was not acknowledged by any one behind the counter who were seemingly chatting amongst themselves. It was the gentleman who had given me a shutle ride home the day before who actually came over and asked if I needed help. The mechanic then approached me and told me that there was a $500 repair needed on my car, that parts had been ordered (which I wasn't made aware of), and that I actually couldn't have my car back until the following week which was an issue as I study in Toronto. He couldn't explain what had happened in the time since I was told it was all covered and ready to be picked up and unfortunately, my advisor was off this day. I was then hurried off to Enterprise to get a rental vehicle without much information as to how it would be paid for and I was given no further information until I myself called Ford the Monday morning to get an update. My adviser was also confused about the situation and informed me that the mechanic had told her that he had spoken to me and that I had authorized the ordering of the needed parts... This was completely UNTRUE. Not only did I not receive a single call from Airport Ford except from the advisor the day before saying that everything was covered, but the only communication that I had with the mechanic was when I showed up at the dealer to be told that my car needed additional work, which was only AFTER the parts had supposedly already been ordered... My advisor then did some investigating and ultimately was able to get everything covered for me - she was the only saving grace in all of this. I was able to pick my car up 6 days later with no sympathy or apology offered to me by the mechanic or anyone else. As a result, I spoke with the service manager who ultimately defended the situation as a mere "miscommunication" and did in no way condemn those that were negatively involved or who had caused me unnecessary grief for a good few days. I was offered no upright incentive to return although that is fine with me as I would never feel comfortable enough to take my vehicle back to this location, or even to Ford dealership in general. The damage has been done and I would even suggest that I was taken advantage of as a young woman who is not extremely knowledgeable with regards to cars. I am a very unhappy customer and this was disgusting service, except from that of advisor, the lady who kindly booked me in so quick, and the shuttle driver who are the only three good things about this place! Avoid if you can.

Jeffrey Goertzen

Great sales experience! Quick and simple! Really happy with the vehicles!!

Steve Borutski

Brought my new Ranger in for its first service. Did not purchase it at Airport Ford. Made a service appointment on line. Very easy. Brought the truck in and went through the service required with the service tech. Karen explained what was being done and also the full cost. I waited in their waiting room while the service was completed. I noticed after leaving that there was a large grease hand print on my lower bumper. I contacted Ford and they said they would talk to the mechanic and offered a free wash next time I'm in for service. Great customer service. Price for full check and LOF is very competitive. I will be using them for all future services.

Robin Cino

We had a wonderful experience with Airport Ford. We traded in our Ford Escape and purchased a used Ford Explorer. Dave Kerr was our sales representative and he was knowledgeable, helpful and courteous throughout the process. Also Mike Chamberlin who was the business associate was pleasant, courteous and very helpful. Both of these gentlemen were truly a pleasure to deal with. Kudos to them both

Effie Keller

Great Service all around.Sales person Dave Kerr went above and beyond to explain the workings of my New Beautiful Lincoln. Thank you and I would recommend this location to anyone!!!! Way to go guys!!!!!

Sharon Hunter

I bought a car from Steve Gracie after researching for months on what vehicle was best for me. He was so helpful and answered all my questions with patience. He is very knowledgeable and professional. I would recommend Steve if you are looking for a no pressure car sale which is hard to find these days. My confidence in him exceeded my expectations!

Jake Merchant

The service department has always been top notch. We take both of our vehicles to Airport and they often go beyond what is required for our vehicle’s service needs. Scott is particularly dedicated to his customers and does a great job keeping us in the loop with what’s going on with our vehicles. Great job Airport.

KC Cook

Over the past five years we have bought two vehicles from Airport Ford. (A FORD ESCAPE and a T250 Transit Van) It’s time to buy another car very soon, the strongest pull for us is the “after service” they have been absolutely amazing, not just once but “consistently” amazing. The buying experience has also been a good experience, they definitely accommodated our needs and wants. We were considering buying a Mercedes (I’ve wanted one for awhile) but we decided we are buying the FORD EXPLORER SPORT EDITION because we need to consider the “after service” for the next five years. Airport Ford has impressed us!

王霸天

Salesperson was extremely friendly and easy to talk to, picked out a Buick Encore, test drove it, liked the car, started negotiating the price, and the manager said cars not for sale anymore cuz it’s already been sold at another location of theirs, and there’s nothing they could do. Thx for wasting 30 minutes of our time, whatever the manager’s name is.

Julia D'Antonio

My experiences at Airport Ford are nothing short of excellence. My husband and I have bought 2 cars over that past 8 years through Nick Guastadisegni. Nick's customer service and attention to detail blew me away. His product knowledge is remarkable, he had an answer to every question I had ( and I had a lot) he was very patient with me. He took the time to suit me and my family with the perfect car to meet our needs. We also bring our vehicles to Airport Ford for regular servicing (oil changes and breaks) Crystal from the service department was my point of contact. Crystal is lovely, to say the least. She treated us with the highest level of customer service, answered all of my questions and explained it in a way that made it easy to understand. All in all I would have to say that these two people made my experiences at Airport Ford exceptional!

Kim Carlsen

My salesperson Brittany was outstanding! She was friendly, very knowledgable and extremely helpful. Brittany went through all the new technology and apps for my new Lincoln which was amazing!! Love my new ride!!

Robert Pleau

Courteous friendly & fast

Stacey Bojeski

The purchase of my new Ford Fusion was an easy experience. Mike Grey was exceptionally understanding to my needs and he helped me select a car that suited those needs. The entire staff was tremendous and were willing to help in any way. I have already begun to recommend Airport Ford Lincoln to friends who looking for a new vehicle.

Cindy Hadfield

Excellent personal service. JD is a very personable salesman. Lauren in financing is extremely helpful and goes above and beyond. Thank you to both of you for getting us our vehicle in 1 day! This was our best car buying experience in over 30 years.

Marna Le Hanie

Thank you very much for you services, I am very pleased with the service of my car. The personnel were professional and super kind and friendly. I will definitely refer others to go to FORD AIRPORT anytime.

debbie woodfine

Great service thanks so much

Kristine D

Amazing experience. Roland went above and beyond my expectations, was very impressed by his service. Karyn was also a pleasure to deal with. A vehicle purchase can be stressful and complicated to some but these guys made the process so seamless.

Kelly Edmonds

Fast, Friendly , awesome Service!!!!!! Dave is polite and professional great conversation. Mike was in touch with us every step of the way. It’s a tie on who I like the most! Would definitely buy another vehicle at Airport Ford.

Lauren Lee

Fabulous customer service. A fast and easy process to buy my new vehicle and loving my new bronco sport! Thanks Airport Ford!

Luca Direnzo

Service team was nice but my vehicle left there shop with the same problem it went in for. Not sure how this happens when it was a loud vibration. QC needs to check what Mechanics are sending out the door. Not to mention I paid for a rental for nothing.

Matt Rogers

Great experience from my first visit all the way to the purchase of the vehicle. Salesperson (Steve) was very helpful and knowledgeable. Steve was always available by phone or text to answer any questions I had. The Finance Manager (Karyn) was also great. Everything was very well organized (paperwork, finance, plates etc) and was all done as per the timeline she provided. The biggest difference between Karyn and other finance managers I have dealt with in the past at other dealerships is that she did not try to force me or put pressure on me to get anything that I didn't want. She would explain what was available and moved on if I was not interested.

Donna Kings

Pick up drop off service was great!! Cleaned while their. Great job. Thanks

Bill Mungar

They always do an excellent job.

Michael C.

Great service. Always willing to accommodate my needs. Appreciate the loaners and wash. Cheers.

Jessie Mckenna

Always the best service at Airport Ford! Recently had my car in, and service advisor Steph was fantastic. Was very knowledgeable, and made sure I understood everything. I will definitely be returning!

Michael Gatto

I want to publicly thank Steve Gracie for doing a job well done and being able to find the Mustang I wanted in a short period of time. Steve showed professionalsim by providing me with his contact information right away after the first time meeting with him and advising me that if I had any questions, concerns, if I changed my mind on the vehicle itself because I could not come up with a decision he was always there to be able to tell me if he would be able to locate the vehicle and its features that I was looking for. I want to also give a special shout out to Krystle in the service department who set me up with Steve to get the ball rolling.

Ken Browne

Exceptional Service. Very professional and courteous, friendly and knowledgeable staff in all areas. This will be my "go to" Ford dealership going forward. Truly a satisfying and positive experience. Thank you Mike Savvis and all staff.

John Stallard

Great salesman and customer service. This is the third vehicle that I leased from Airport Ford.

Bruce Trickey

Attended Airport Ford with my 2013 Ford Edge 2.0 to have the turbo fuel injection service done. Very friendly staff. Work done quickly.

Liam Giacomelli

Quick easy and cheap. Will always be going there

Anthony Adams

Amazing experience would purchase here again

Scott Tye

In today's world it's a pleasant surprise to find good old fashioned service. I recently had a problem with the paint on my F150. It was taken care of immediately m many thanks to Jordan.

John Morgante

I recently purchased a Ford after almost 40 years (bad Pinto experience). I went to Airport Ford for a hood issue and I found the service unbelievably friendly and timely. I am extremely pleased with both my explorer, Ford response and Airport Ford service.

Ron Wardrop

A great place to buy a truck - well organized and totally upfront, nothing hidden and no surprises.

Larry Buchan

Best people, I love Joe, friendly, helpful and always there for you. Their service department is great as well, fast friendly and convenient!

Gary Michael Stephanian

Just purchased a new 2021 ford escape hybrid from airport ford. Nickolas was my salesman he was terrific. I want to thank him personally for all his help and still don't know how he got the payments so low considering I was paying more for my 2016 ford fusion non hybrid. I would also like to thank Karen in finance without her help none of this would be possible. For great deals like this talk to Nickolas Cole at Airport Ford.

Gail Dawson

My husband and myself bought a car from Steve Gracie. He was very good with us. We told him what we were looking for and he found us the SUV we wanted. I would recommend Steve Gracie to anyone who is looking for a vehicle at Airport Ford Lincoln. Thanks again Steve.

Tom Hadala

Karen was very nice in regards to my problem. I also want to say I was very pleased with how fast you got the problem resolved.

Joe Campolongo

John Drysdale great to deal with. No pressure sales and always available for me to answer my questions promptly

Sam Wood

Easily the worst dealer ship I've bought from terrible customer service and its just down hill from there.

Kayron C

Had a scheduled on-line service appointment that didn’t transfer to the shop system. Was still able to get my oil change, tire rotation anyways! And it took only 30 minutes. Thank service team!!

Johanne Dion

Excellent Service. I got there for my appointment at 1:15 pm and enter the service garage right away and Jordan took all my information then my car seat and steering wheel was sanitized and covered with a plastic. The service was going to take 2 hrs so I was provided with a service car so I can go on my way , not having to wait around.

Stu Hough

I did not request DEF when I got my oil changed yet easy charged for a DEF fill. I did not get the empty jug or any remaining DEF left over. Not sold I needed a while gallon since I just filled it a month ago. This type of unsolicited up sell is exactly the type of behaviour that will keep me away in the future.

Sil Bet

Fantastic customer experience! They truly aim to please. I’ll always come back because they listen to what I need. Thank you Airport Ford!

Jim L

Great service. We brought our MKX in for a noise in the engine compartment and it was diagnosed quickly and new parts where ordered and repaired the next day. Jordan is one of the service managers who arranged a loaner for overnight for us. Everyone from the front desk to the mechanics did an excellent job.

Gerry Culina

The Airport Lincoln team are always there to help and I'm really happy to be part of the Airport Lincoln family.

Dennis Canoy

Good people, very professional. They treat everyone equally and very friendly. They explain everything you need know.

Nate Nienhuis

Staff was very helpful and courteous. They fixed my vehicle which had a difficult problem and kept me posted all the way through. Great customer service.

Walter Wilson

Great dealership to work with. Find out your needs and get it done! Thanks Lauren and Nick for a great experience!!

Jim McFadyen

Was told by a friend to check out Airport Ford for the new F150 pick up trucks the wife and I went into the receptionist area and was meet by the receptionist which then called for a new car service rep. A gentleman called John Drysdale meet up with us and took us out to see and drive one of the new trucks. He explained everything to my wife and myself and didn't miss a thing about the truck and he took his time with both of us witch my wife liked a lot. The truck came in when I wanted it he walked us through everything on the truck not worrying about time at all not like what had happened to me 13 prier years with a ford dealership great job John everyone with that dealership was pleasant to work with thanks again all be back Jim

john scime

My go to dealership. Go out of their way to accomodate your needs. Never had any issues with any aspect of the business from sales to service. Ralph and his team are top notch

joan schwaiko

I made an appointment for an oil change and a nitrogen tire top up . The appointment was for 8 am. The service department was friendly, very informative. I was asked if I was to wait or needed a ride home. I decided to wait in the lounge, read the paper and had a coffee. The car was done within half an hour. Total service was excellent and coffee wasn't bad either. Thanks Vic Schwaiko

Tom Moore

Great experience Steve Gracie was above and beyond looking for a truck for my boy. Thank you!

Jim Hoyle

The sales experience was great. The staff at Airport Ford made the transaction on time and very easy. Still trying to resolve a small issue with the spare tire on the truck. Seems it is a different brand than the other four tires on the vehicle. Hoping this will be dealt with soon.

Aaron

I dealt with Airport ford in July to get a new pickup with them. Joe the salesperson was great to deal with, I knew what I was looking for as a new truck and what I wanted from my trade-in. Joe, the sales manager and Lauren the financial manager were all easy and fair to deal with. I would be happy to send friends and family here.

Brianna Mossing

Easy comfortable sale during Covid. Ken was super friendly and helpful, would buy a car here again! Thanks.

Jeff Grant

Very good appointment. Heading back to NS next week on a 1800km drive. They took care of everything for me. I appreciate the work they did in a timely fashion. Thanks.

Kyle Attwood

Great customer service as always! I’ve dealt with several of the customer service reps over the years and have never had an issue with service, communication, or timeliness with the service of my vehicle. Always feel welcome in the shop to ask any questions I may have or address any concerns. Great team over at airport Ford! Thank you guys!

Jenice McDonald

Not only do they know what they are doing, they are very observant with how many people they have in the waiting room due to COVID19 regulations. The price is reasonable and I leave knowing my car has received the best service available! I would definitely recommend this location! Excellent customer service! ????

Mike Sloss

Would like to thank John Drysdale and the rest of the airport Ford team for making my purchase of a off lease king ranch absolutely seamless ,would recommend Airport to anyone looking for a new or used vehicle thanks again !! ,Sincerely Mike Sloss

thomas pellegrini

Airport Ford fixed the issue I had with my vehicle very promptly. I would use them again.

Brandon Savokaitis

I recently brought my vehicle to airport ford, the service advisor Steph was very easy to work with and made my time at their dealership extremely quick and painless, she was very experienced in what I needed to do and made my life much easier while I worked with her. I will be returning and dealing with her specifically!

Karen Mackinnon

Always great service

Sarah Shand

This review is a big thank you to Steve Gracie who sold me my car back in November 2018. I walked into Airport Ford with no knowledge of vehicles, no idea what would be right for me and was overall lost. This was my first purchase of a car, and I was already nervous as my previous car transmission had just died a few days prior. I received nothing but complete professionalism, kindness and knowledge from Steve. Steve was extremely patient, and thorough with me during my 2 visits before purchase. He asked the proper questions, suggested options that would suit my needs and allowed me to take my time to make the right choice. I did end up purchasing on my 3rd visit, and after meeting with Steve on day one I knew Airport Ford would be the place I would be making my first large purchase. With intentions of searching a few other dealerships I ended up cancelling my other appointments as I knew they would not be able to provide me the security I felt while being assisted by Steve. I never once felt pressured or obligated to purchase, I never felt misdirected or like I was just another sale. I had a pretty low budget and ended up purchasing used, but I was treated just as if I was purchasing the most expensive vehicle, and that is why I would always recommend Airport Ford over and over. If you are looking for a new car and are unsure, have a specific budget or know what you want Steve is your guy. I cannot thank Steve enough for treating me with respect and kindness and for helping me find my dream car that makes me feel like a Rockstar ! Sarah!

ian hoyle

Steve Gracie was a great help in the purchase of my 2018 f150. He even came in on his day off to take us on a test drive. Steve and the finance dept made the whole process seamless. Thanks guys.

Anna Nelson

I brought my Lincoln MKC in for service And Scott the service advisor was very accommodating with the making my service appointment,offered me a loner Lincoln while my car was being serviced Airport Service Staff are all friendly, accommodating and knowledgeable thank you Scott for the terrific service I received yesterday

joe thompson

Staff was courteous and knowledgeable Free coffee and comfortable waiting room

henry kosior

Nick was very helpful and considerate in our quest for a new car. We took our time and with Nick's knowledge and due diligence a car was purchased much to our satisfaction. Thank you Nick, you should get 10 stars not five.

kara fticar

This dealership is amazing !!! I was on a hunt for for a Benz SUV. This wasn't the typical place I would think to find my Mercedes, but it was by far the best price I found so I rushed to go take a look. Ken was awesome ! I had brought my father and fiance to help me shop, and Ken was great with both of them questioning about the car. Ken went the extra mile to prepare my car for pick up by making sure the car was immaculate! Mike did my financing and he got a me specialized rate with my company that I work for ! Extra bonus !! My fiance now plans to purchase his new car there in the future because of my experience with Ken and Mike !

Lisa Graham

So happy with the service we recently received from Airport Ford. We were dealing with a service issue with our vehicle for a few months, but they worked out a solution for us that was extremely fair and reasonable. Over the years, we have bought 2 used vehicles from Airport Ford, and this recent experience just reinforces why we will likely use them again in the future. Thank you!

Theresa Marsh

Amazing customer service. We live 2 and a half hours away and tried the ford dealers around us and the service was lacking. We called Airport Ford about a truck we were interested in. We set up a test drive and came the next day. …

Boyette Molina

Staff are very accomodating...thank you so much BLAKE...

Kary Sehl

I have been dealing with Airport Ford for 20 plus years. Until recently, they were the best. My immediate family has purchased 18 vehicles in those 20 years from them. In October I went in to purchase a brand new 2016 Lincoln MKX. Their pricing seemed really high so I decided to shop around (never questioned them before). I got two other quotes on the same vehicle, same serial no. for much cheaper. I ended up buying it for $3,900 cheaper than Airport's quote from another local dealer. Needless to say they weren't happy with me at all. In December my 18 year son spotted a 2004 Ranger at Airport. He really wanted it. I asked for an AS IS price as we have always purchased used vehicles AS IS from them. I was told we couldn't buy it AS IS. It had to have a Safety Check. We were quoted a price with the safety When my son decided to proceed with the purchase the price went up $600. They said it needed more work than they thought. I wanted to cancel but my son had to have the truck. When we went to pick it up, it wasn't ready and was filthy dirty. We waited three hours before we could finally leave with it Within a month of purchase, the rear wheel fell off while he was driving. Luckily no one was hurt. When the lug nuts were checked, we were told they were not torqued. At that point he had put on 552 km. Then a week later the muffler started to make noise. We had it checked and found out that it was paper thin and should have never passed a safety. That cost us $350. We also had the tire pressure checked as the truck was handling poorly. PSI on the tires is 30. Two were over 40 psi and one just under, the last one was 32. Keep in mind that since the purchase there have been 1100 km put on the truck to date. My son will be taking the truck into a shop this week for a Safety Check at our expense as it is very obvious this truck was not inspected properly. I have tried to communicate with them many times at Airport Ford regarding this whole situation. No one will return my call or my messages.

harry meyerink

Efficient service. Found and rectified my concerns

Kaitlyn Silva

took a while for someone to serve me since everyone was busy on the phone, but once someone helped me it was very fast service.

Samantha Acton

Highly recommend John Drysdale at airport Ford in Hamilton. He was patient with me,never pushy, and made it a priority to have all my boxes checked. I am over the moon with their service and my new car. The entire process before I finally signed was about 1-2 months of me “window shopping” and never once did John try to push me past that until I was ready on my own. I was always told never to buy a car without your dad or husband there to make sure you’re being not taking advantage of. Airport Ford proved that wrong. There wasn’t a single moment at airport Ford where I felt I was over my head. Every question and detail was explained as many times as I needed it. Karyn and John were an all star team. Thanks again guys!

Lewis & Molly Otote

Thanks Airport Ford and Lincoln for your professional service and your amazing technicians, technical advisors. I’m very please with the attention to details in servicing my car all the time.

Bibi H

Just bought our vehicle from here. Ken was of great help and an excellent negotiator. It was great doing business with you. Thank you .

Maggie Marta

I was treated very kindly.

mike hu

Had a vehicle towed in after hours for work, was meet by reception who aided in filling out the drop off form. Got a call first thing in the morning from Scott who quickly gather all the info from me before having the technician take a look. About mid afternoon, Scott gave me a courtesy call and gave me the full details and what was found and needed to be worked on. He was honest and direct and informed that a part needed to be ordered in that they don't typically stock and it would be in by next day morning. To my surprise, early next day, Scott called and said my car was ready for pick up! I informed him I would not make it in before closing time and if I could get shuttle pick up on Saturday to get my vehicle and he said yes. Come Saturday, I called in to arrange shuttle pick up with Kristy and was told there was no shuttle, even after I had mentioned I previously spoken with Scott and that was ok... reply again was sorry we don't have shuttle on Saturday. Didn't think twice about it and just had to Uber it there to the dealership. Upon arriving and waiting behind another customer who had just dropped off his vehicle for a 1st maintenance oil change on his vehicle, I hear Kristy the person behind the desk offer him a shuttle home while they work on his vehicle... If this is the way they deduct business, and probably would have gotten away with it if I didn't just happened to be there at that exact moment... I guess you only get special treatment if you recently bought. As You can see, you can get your vehicle worked on at any dealership but due to this level of service I'll be taking my car to another Ford for future work. Sorry Scott, you were great in all aspect but the latter part of my service has turned me off.

Abdul homsi

BUYERS BEWARE!!!! I saw a car on airport Fords website and called to inquire. John told me that the Ford F-150 was available. I went the next day in the morning and saw the car and liked it and according to the dealership I bought it. I signed the paperwork and paid the deposit. After two days the manager brendon called and told me that the car was SOLD to someone else. This dealership was very confusing In trying to explain to me what had happened. All the manager told me was it was my bad and I can give you a similar car however all the cars he was offering was nowhere close to the one I was interested. On top of all that I had sold my car and had no car since I thought I had bought the Ford F-150 but that wasn’t the case. BEWARE of this dealership and make sure they give you proof to make sure the car stays yours.

Krystle Welsh

Went to Airport Ford today fir the first time and had an amazing experience. The service was quick and the staff were great. So glad I made the change to Airport Ford!!

andrea De Montis

I recently bought for my business a used 2015 Ford Transit connect from the Hamilton Ford dealership ,for a great price/millage trading in my old sedan. I'm very happy with the vehicle ( even if I had a small problem with the battery, but it was immediately replaced ) and the service, very efficient, professional and friendly . Also to mention the Ford roadside assistance service program. In less than 1 hour they were in my driveway fixing the issue. The Transit connect is the best working van on the market for every small business , recommend as this dealership as well

george vanderwal

We bought a 2019 ford edge titanium at airport ford through sales person Steve Gracie.I would highly recommend him,went the extra mile. Service department not so much.We had an issue with high speed vibration and brake shudder when applying moderate to high pressure. vehicle was returned for service to service department.Staff not too friendly. Took car to Peterborough for week end.Brake shudder not fixed. As I am a qualified automotive tech decided to take a look.Caliper pins rusty,no lubricant on pins at all,rust between flange and brake rotor ,sloppy job.Would think twice taking car back for service here.

Owen Rice

I was treated very well especially during covid. The team members were very polite and understanding of my needs buying a car. I will Def buy here again and will recommend to my friends and family. My sales person was Blake. He was great, and helped make the deal happen. ????

Andrea Didero

Nick Cole has been amazing to my husband and myself. We just drove our new vehicle out of the lot and are thrilled! He made the process painless and kept communicating throughout the whole process. Thank you Nick Cole and Airport Ford for helping us get into our new family vehicle.

Darren D

Had issues with our car , engine light came on. Called Airport Ford/Lincoln talked to Jordon he had us come right over. Left car for 4 hours and it was fixed, part was in stock. Car was washed and ready. Thx

C

I was referred to airport Ford by a friend. He told me to speak with Steve Gracie. I was able to set up a meeting with Steve regarding a potential trade in and purchase. Right from jump, Steve was a true gentleman. The best and most real salesman I've ever met. Just like talking to one of your buddies. He made the entire process a pleasurable experience. He was meticulously thorough in explaining the features of the car we were going to test drive. Steve's co-worker, Roland Stiler, was also extremely friendly and helpful by explaining a couple features and helping us with a second test drive. When our purchase was delivered, Steve even gave it a secondary wipe down to ensure it was extra clean (it was spotless before that). Karyn Morton, who explained the extended warranty and drew up the final paperwork, was great to deal with as well. Happy and informative, she took care of the admin aspect of the deal in a way that was easy and seamless. This is a bit of a long winded comment but I feel it's necessary. When people screw things up and are awful, we are quick to report it. In this case, from the beginning to the end, everyone involved in this deal was a class act. I want to thank Roland, Karyn and of course my man Steve for treating my family and I like gold. For real guys. Thank you. Job well done.

Aqeel Karimuddin Khawaja

A wonderful experience. All the staff is extremely helpful. This was my 2nd car from Airport Ford and both the times Dave dealt with me and he is a salesman par excellence. Kudos to him.

TJ Sakaluk

I have now had 2 excellent experiences with Airport Ford. Sales experience with Steve Gracie was outstanding in June and my first service experience yesterday was equally impressive, especially considering all of the COVID challenges.

Alison Wills

Always great service! I brought my truck in and didn't have an appointment. I thought i would have to wait awhile but Krystle squeezed me in with no issue. I appreciated the effort put in to make my day easier!

Drew Chamberlain

The service was great and the staff at the counter were extremely friendly and helpful. It was clean and safe inside the garage were you leave your vehicle . Pricing was a little high but workable. Thanks drew

Michel Mikhaiel

STEVE GRACIE Sales & Leasing Specialist Is The sales person who helped me find my brand new F150 truck. He spent lots of time showing me lots of F150s , answering all my questions in a friendly and honest way makes me buy with confidence . I'll Recommend Steve Gracie to all my friends KARYN MORTON Financial Services Manager Helped me out smoothly with all paper work. By the way I live in Barrie area and I drove almost 2 hours to get to Airport Ford Hamilton It's wroth it.

jason wenmann

They looked over my truck and called me to understand exactly what the problem was. They are kind and very good at what they do there.my truck was in warranty but the prices are fair . I am very happy and will continue to bring my vehicle there for service

B Webster

I called in December to inquire if I could get a rental car covered for my recall work on my Flex as I live outside the limits for a shuttle a s at that time stores were closed and you could not wait at the dealership during the service. I was told No you do not do that for recalls. When I brought the Flex in for the recall work I asked for an oil change since I'm already there and had to make arrangements with someone else to pick me up and stay in the area for the day. My appointment was booked weeks in advance and nothing was communicated to me that the recall parts were on global back order until 2 hours later when my oil change was done. This was a waste of my time and inconvenience to have to make arrangements with other people as I live 45-50 minutes away and there is nowhere to wait at the dealership. If I had known my parts weren't ready I wouldn't have had you do my oil change. The service advisor told me you do actually give rental vehicles for cases Iike this and he will set one up for when my recall parts come in. You need to strengthen your admin staff. I've worked for chrysler and Honda in service booking and follow up. This level service is unacceptable. Not to mention how difficult it was just to reach someone to make an appointment. I understand everyone is working differently during this time but it's been a year like this, you should have better service by now with kinks worked out. Very disappointing.

James MacLeod

I have purchased or leased 8 vehicles from Airport Ford. Most of them with Nick Guastadisegni sourcing out exactly what I was looking for and making sure the purchase meets my needs. I have always appreciated him going the extra mile and recommend him, with confidence, to anyone seeking a new vehicle. He has earned my trust and my business for many years to come.

Tom Connolly

No complaints!

Christine Brundage

I bought my 2017 Ford Escape back in October. I love it. So glad I got it. Brittany was an amazing salesperson. She listened to what I wanted and helped find the right car for me. She was always available when I had questions. She even left me a token of her appreciation in the car when I picked it up. She really did go above and beyond to get me into this car. All the staff at Airport Ford are very friendly and welcoming from the receptionist to the service staff. Cannot say enough about them. I would definitely recommend Airport Ford to my friends and family if they are looking to purchase a new vehicle.

Sainudeen Sameer

It was a pleasant experience overall, David and Mike were patient with us, understood our needs. There were no surprises and the overall experience was exceptional.

Sandra Slezsak

Was just here (October 19 2021 around 1600hrs). My husband and I walked around the parking lot looking at cars. There were about 4 sale persons walking in the parking lot placing flags on the cars, all of them saw us, and not one of them asked us if we needed help with anything. Don't you guys want to make sales? Poor customer service because we got ZERO assistance.

Gixxerguy

The service department is a disgrace in the way it is run. My last visit was huge pain in the a#@. Had a part ordered. They called when it was in. I asked for a Saturday appointment. They said no mechanics work on Saturdays. What?.... Mohawk ford has mechanics on Saturdays, so do most other dealerships. I said during the week doesnt work well for me. (12hrs a day I work) They said sorry but we cant help. So needless to say...I'm done with these guys and their shoddy excuses. Save yourself the headache and choose another dealer with better service. Read the other negative reviews....They didn't surprise me.

Carol B

Our experience in dealing with this Ford dealership was one of the best we have experienced. The sales person Brittany couldn’t do enough and was very knowledgeable on pick up trucks. She went out of her way to help us find the right vehicle and get us the best deal to make us happy. Her presentation for the delivery was not rushed and she also offered to contact her at any time if further information was required. The financial services manager, Karyn, was also very pleasant, knowelgeable and not high pressure. We later met with the Sales manager, Mike, who was also most pleasant and courteous and wanted to ensure we were happy with our purchase and experience. He has one of the best staff. We would recommend this dealership to anyone. (Carol and Ed B.).

Tom McLeod

We had never been to Airport Ford Lincoln and will definitely be going back when it is time to purchase another vehicle. The service we received from Blake was exceptional. He was extremely knowledgeable and helpful. Blake worked hard to get us the perfect vehicle for us at the right price. Blake and the rest of the Airport Ford team took the time to explain all the options and answer our questions related to post purchase inquires. We never felt rushed or pressured. If you are looking for a vehicle we would highly recommend you consider a visit to Airport Ford Lincoln.

irysh jones

Went back several times making sure I was buying the right vehicle for me. Nick Guastadisegni was very patient and easygoing through the whole process. He made sure I got the best price and all the features I wanted. He explained everything to me and even stayed late the night I picked it up so he could show me how everything worked. This is the second vehicle I have bought from Nick and I have no doubts I will buy my next one from him as well. I would recommend him to anyone looking for an honest car salesman :)

Martin Drennan

Thank You Krystle for taking care of a lot of things today! You were professional and timely in getting a significant service completed. Airport Ford has always been great for both Sales and Service. Great cars and great people.

Jack Lowry

What can I say that hasn’t already been said... if you want an A++ service from a team dedicated to making sure your vehicle is in tip top shape and done so in a timely, professional manner, then look no further than Airport Ford.

Don Gardner

Great products, service and customer appreciation. I just bought an awesome 2019 F150 from Airport Ford and am very satisfied with all aspects of the sale. I would highly recommend them for both new and used vehicles.

Melissa

My dad recently purchased a used truck from Blake and it was nothing but a good experience. We had an issue with the truck after we got it home and Blake got us in and fixed the issue no questions asked. Everything we requested upon purchase was given which made for a very easy and stress free purchase! Thanks again for all your help Blake!

Doug Papple

Always professional

John Vanderheyden

Airport Ford is very courteous, willing to show all models and give the customer exactly what you ask as well as any discounts which are available. The maintenance pkg is well worth the extra money. Thankyou

Lily Milanovich

Everyone was nice & helpful, but I don’t like the atmosphere of the new & improved location. You took the soul out of this place. Going all corporate makes this experience cold & impersonal. I’ve been a Ford driver most of life & have used Airport Ford for at least 20 years. Loved how friendly & personable it used to be. The staff knew who I was & now I’m a number & a cash cow! Not Happy!

almoayad mizian

Nice people

Froi Santos

Service team was very professional, handled my appointment in the time frame mentioned, performed extra requests during my visit and documented one request that could not be done (specialized tech was not available - rescheduled). I was welcomed upon arrival and my questions were answered confidently. Lounge area was very comfortable, organized and clean. Coffee, tea, TV and wifi were available which is always a nice touch. Would recommend this location for service on your vehicle.

Matt Collins TMHAncaster Pastor

Brought my truck in for service - while there they also checked for recalls. They were very easy to work with, did the repairs clean and quick and called me when it was done. Everything happened smoothly and I was really happy with the service.

David Lindsay

Although it was my fault for bringing my Cadillac into this dealership, they still ran the diagnostic with no charge. I also have a Lincoln that has been serviced here and they were great at that time also. I will continue to have me Lincoln serviced here.

farah mahak

extraordinary customer service! we were in an emergency situation since our old truck broke suddenly and we were in need of finding a new truck for our fencing business immediately , we went so many dealership but no success ,finally we landed in Airport ford Lincoln and had an appointment with the sales person Blake and he was unbelievably helpful and friendly. He suggested the best truck for us and also he was so helpful . Though we purchased a truck and canceled it before picking it up and purchased a bigger truck from him , it was so much of work for him in short time but he was still very positive and made our experience great. Overall our big purchase experience with them was great and I highly recommend this professional team for anyone who needs amazing services. A big big Thanks from Blake for being so professional and same time so funny and kind. You are an asset to this dealership and for sure for our next purchases we will be so glad to contact you soon.

Ralph Di Tomaso

You can always trust Jordan to do what’s best for you! Great job!

Merissa Doyle

I am so happy with airport Ford. The staff in service are fast and courteous and make my car run like it’s new every time I go. Steve Gracie always makes me feel like family and goes above and beyond for anything I need. They always do that extra little bit to make me leave smiling????

Roger Pride

My car was serviced in a timely manner, all paperwork was prepared in advance of my return after the service. I was picked up before and after service with all safety protocols in place. The Service dept staff are all courteous and professional, and go to some length to explain the services required.

Josh Woolf

Brought my F150 in for a extensive repair. I was dealing with Jordan in the service department. Jordan was amazing at looking after me and making sure I was informed every step of the way. He was able to secure a vehicle for me to use during the time my truck was in the shop so I wasn't left stranded and kept me updated on the progress. Very friendly and helpful. After the repair was completed Jordan introduced me to one of their head technicians who I was able to address any questions or concerns I may have had about the repair. I am beyond satisfied with my experience at Airport Ford.

Martin D

Went in for a tailgate handle that had broken. Krystle set everything up and all went smoothly. Tailgate handle was replaced and mechanism works better than ever - excellent job. Consistently great.

Glen Ramjattan

Best people to deal with. Best prices and quality. Value for money. Ask for John.

Ashley Goddard

My fiancé and I were looking for a new vehicle for a few months now. Being a young couple we do find the customer service we receive is often below average. After a terrible experience at Queenston Chevrolet we took a break from looking. In the beginning of December I was browsing online and within the same week we purchased a pre owned Ford Edge. Ken and John were very helpful finding us the right car as we are expecting a baby any day now and needed the extra room. Mike helped us with the finance portion of it all and he was excellent!! He made us feel confident and excited about our purchase. After driving off the lot we did notice a slight problem with the car, John addressed it right away and got us into service within the same week. Karen from service was amazing! She kept us updated on the status of our vehicle the entire time and was very easy to get a hold of. Not to mention this was the same week as Christmas, and Ontario going back into lockdown. We now have our car and we’re loving it. We will definitely be going back to airport Ford for future vehicles.

firasalkasab

Thank you to Mr. John Drysdale ( Sales Man ) who helped me and gave me a nice offer . This is the seconds vehicle that I bought from him. Thank to Airport Ford

Kylie Vandendool

I was in the area and thought I would stop in to see if I'd be able to get an oil change, since I was in desperate need. And Krystle and her team were awesome and got me in without hesitation. Thanks for accommodating me.

Fraser Black

I recently purchased a car from Airport Ford Lincoln in Hamilton, Ontario. The dealerships Sales Staff were very helpful and described the car and it’s condition so well and truthfully that I agreed to purchase it ‘ Sight Unseen’. I trusted their judgement and I’m pleased to let you know that the car is as they asserted or even better. For an 8 year old sedan to be in such pristine condition is a wonder in itself and I’m grateful that they convinced me to acquire it . They made it a very pleasant shopping experience. Talk about Customer Service- Top Quality. Thanks for everything : Service that went Above and Beyond the call of duty . Truly Impressive. Cheers

Betty Palmieri

The staff have always been courteous, pleasant and helpful. I have a return customer for over 12 years. Steve Gracie has never steered me wrong in the selections of my vehicle type. I have owned various levels of Ford Escapes and have been pleased with each and everyone one of them. My newest is the titanium hybrid and I look forward to driving my new vehicle. 2 thumbs up for the service. Thank you all

Teri H

I booked my service appointment online and was called and emailed confirming my appointment. I got there at the time I booked and parked. When I went in they told me to bring it right in! I went to sit and wait and before I knew it the …