Reviews of Acura of Hamilton (Car Concessionaire)

Christopher Prpic

Came in to Acura of Hamilton needing my callipers, rotors, & pads replaced. Mustafa Shafiq was eager to help me and was very pleasant! I also needed to have my rear passenger side wheel bearing replaced. Mustafa kept me informed every step of the way and provided several options which kept me happy. I am very thankful for the help Mustafa and his team provided. I definitely recommend Acura of Hamilton and thank you Mustafa!

Maverick G.

My wife and my sister drove 49 kms to this place to do a lease buyout. I known Sam Sferrazza (Sales Manager) for a very long time. So when my original dealership where I got the vehicle didn't reach out to follow up on our plan with my lease vehicle. I contacted Sam for help. He referred us to Jaclyn Iaquinto (Finance Manager) to finalize the transition from lease to finance the vehicle. Both are very professional on their respected field. Won't hesitate to recommend the team to family and friends if they ever need a new Acura or pre-owned vehicles.

Elton John

I called to book an appointment to get service and my winter tires put on, I was told my still very new winter tires, stored there was thrown out. No notification to me, the customer. Now I have to spend over 2000$ on new winter tires. My fault for thinking common courtesy is something to expect from the Acura brand. I'll be moving on from Acura on my next purchase. Edit for response - I last changed my tires in 2019 winter season, I didn't drive the following season, then covid showed up... is it that difficult to tell a customer to pick up their tires instead of hiding behind fine prints and tossing them.

Erin Moffat

I recently picked up my new TLX from Julia at Acura of Hamilton. The customer service was outstanding! All the staff were so kind to my teenage son who had lots of questions about all of the cars in the showroom. Julia took her time explaining all of the features and has been great about follow up questions. I will definitely be dealing with Julia for my next car!

Abdullah Alagha

Just swapped my 2017 Elite MDX for the new 2022 Acura MDX A-Spec from Julia Lioris, the best sales representative I've dealt with across the GTA. She is honest and straightforward in her dealings with clients, she doesn't sugar-coat or over-promise, nor follow the century-old typical sales tactics other car dealers follow to put pressure on you to get you to buy. Despite the schedule crunch manufacturers are facing due to micro-chip shortage, I got the MDX I want with interior and exterior colours that I wanted, and on-time!! Numbers-wise, she engineered the best agreement for my lease budget and priorities. I came yesterday afternoon finding the new plates on, the car superbly polished and ready for a neat ride. She took me through all the new console settings the new MDX has to offer and sat it for my taste and preferences. My wife and I can't be happier! If you're reading this, thanks a lot Julia and thanks to the entire Acura of Hamilton team!

Veronica Rodrigues

Guilia from Hamilton acura gave me and my husband the best customer service experience yet. We have gone to a few different locations since we both needed new cars and she is by far the best she made us feel comfortable and confident in our purchases. She was very friendly, helpful and made our experience very smooth and easy. Thanks again for the great service your the best ????

omar sherif

If you are vehicle shopping this is the best place in Hamilton! Special shoutout to Julia and Jaclyn they are amazing, make the process so smooth , no pressure at all and take care of all your needs. Ask for Julia at this place she is the absolute best!!

Tim Leask

My experience with Acura was very good with excellent service. Brandon was super helpful with helping me choose the vehicle right for me.

Ammy Nguyen

Purchased my first brand new car here. Aileen was very professional, helpful and she tried to help me in any way she could. Julia helped me at the end, they both were amazing and answered every question I had. Very happy with my purchase and glad they were the ones to help me.

Tihana D

This is my second time leasing an RDX from Julia. Just like my first experience, Julia was extremely helpful and knowledgeable. She made each visit to the dealership pleasant and comfortable with her friendly approach. It is this kind of service and friendliness that had me return to see Julia again! I would definitely recommend Julia and Acura of Hamilton for your next lease or purchase!

Joe Marques

My sales rep Brendan Smith was fantastic! The entire staff was very friendly, Overall a great experience purchasing my new Acura. Thank you Acura of Hamilton

Tyler Shannon

Excellent sales experience and service! Working with Julia was easy and quick! She knew the kind of car I was looking for and matched me up well, within my budget. As the vehicle was certified preowned, the service team was easy to work with after my vehicle purchase, when I noticed a piece of the vehicle that needed to be replaced. Part was ordered without issue - service team was happy to help. Rental vehicle was offered but not needed. I will be recommending Acura of Hamilton to anyone looking for a new vehicle!

Jennifer Hishmeh

Outstanding service dealing with Julia & Jaclyn you will not be disappointed. I recommend everybody to go to Acura of Hamilton and ask for them!!!

Beshoy Guirguis

Great experience here. Julia and Sam were excellent and took the time to answer all our questions. Whole purchase process was very smooth.

Kevin B

Great experience with Sales rep Malek and Finance manager Aileen. Professional, courteous and and very nice people in general. Nice dealership, nice inventory, clean, putting forth an effort for customer safety...so far so good! Keep up the good work.

Lynda B

Just bought a pre-owned Acura and entire process start to finish was a great experience.

Diane Railton

Just bought a car with Malek as a sales person. He was great. He was available 24/7 and was always there for questions. Would recommend him 100 percent. The dealership fixed some stone chips for us which was a nice surprise. Car was ready and amazingly clean! Thanks Malek!

Jordan Tennant

I just purchased a used car from Acura of Hamilton and both Julia and the manager were amazing and super helpful. Julia responded to all my questions in a very timely manner! It made buying my first car very enjoyable. Thank you!!

Leon Pradia

Brendan Smith the sales consultant, and Jaclyn the finance manager helped us throughout the process of purchasing our first car (RDX) and I could say they did an exceptional customer service. They were knowledgeable, very professional and accommodating. Keep up the good work!

Lauriana F

Julia was amazing. Helped me with my snow tires and sales advice. She provided courtesy that went above and beyond the call of duty. Would recommend highly.

Tammy Ditomaso

I'm not very knowledgeable or experienced with cars....especially leases. I was always worried I'd be taken advantage of. Thankfully I met Julia who was absolutely amazing. She made me feel valued and that my happiness was important to her. My experience with Julia and Acura Hamilton was top notch. I would highly recommend her to everyone.

Anthony Cipollo

Julia was awesome, best sales person there!

ZR

Such amazing and professional service from Julia and Sam from Acura of Hamilton!! They made my first big car purchase a breeze! 2021 WRX STi

Vanessa Moore

I recently went and purchased an Acura vehicle from this dealership and had the pleasure of meeting with Julia! She was very knowledgeable, helpful, and professional in answering all my questions and helping me with the purchase of my SUV! She has a great relatable personality and good service! Thank you Julia!

patrick ocampo

I was fortunate to work with Julia Lioris and Sam Sferrazza @ Acura Hamilton towards my first Acura RDX. Julia was very helpful and understanding about what I want. I was hesitant about after sales service, but got tested after a few days. I've learned that people will forget what they say and did. But I will never forget how you guys made me feel that day. Awesome customer service. Highly recommended .

RAB I

Go see Julia! A1 service!

Owais Khimani

Highly recommend Acura of Hamilton. This place rocks! Julia was tremendous in closing the deal with us. Very professional and easy to work with. For all your needs, this place is a one stop shop! I'll definitely be back!

carole corner

Accommodating, friendly,knowledgeable staff. Great experience!! Love my car.

Craig Massie

Quick, easy, and knowledgeable. AoH makes you comfortable before you’re even in the driver’s seat. Julia helped us with our trade in upgrade. Her experience and professionalism was so obvious I figured she might even build the vehicles herself! We love our new RDX.

Karen Gibbons

I had a really good experience at #AcuraHamilton the staff was kind and helpful. I would recommend them to anyone who is looking for a vehicle. Thank you Julia for the great experience.

Danielle De La Harpe

I recently worked with Julia Lioris on a new car purchase. Right from the start she was extremely helpful and understood what I wanted. Every step of the way she went above and beyond to ensure I was happy with the car I purchased. She worked after hours to accommodate my schedule and even sat with me to set up the car the day I picked it up. She has definitely raised my standards for excellent customer service. I would highly recommend Julia and Acura of Hamilton for anyone looking to purchase a new vehicle.

Ben Cronsberry

I recently purchased an Acura RDX and was very impressed by the level of customer service and professionalism shown by the team at Acura of Hamilton. Specifically, Matt, Sam and Jaclyn were amazing to work with and made for a very positive buying experience. I would recommend this dealership to anyone interested in a new/used vehicle. Keep up the great work!

Dali Yx

We leased 2021 RDX 2 months ago. Julia and Sam were very helpful. They were fast in answering our question and concerns. They are very friendly and flexible. I have a very happy experience with them.

Anthony Sweeney

This was my first time leasing a vehicle with Acura of Hamilton, I had previously had a vehicle serviced there. I would recommend highly asking for Julia Lioris as a sales or leasing contact. She was fantastic, quick responses to any questions I had and had extensive knowledge of the vehicles I was interested in.

Robby Massia

Great Service, always reliable. I have an off brand and whenever I am looking for quick reliable service this is the go to place to go! Stephanie is always so accommodating to get appointments booked even during a busy season. Tire swap on rims , affordable and great workmanship and complimentary car wash is always an added bonus. Keep up the great work Acura!

Marla Adams

Worst service ever. Go anywhere else. Must say it looked pretty promising at first. Called to book an appt to have my car safeties for a lease buyout and to put on winter tires. Appt was scheduled for the next day- great right? When I arrived they had no record of an appt. They did however “squeeze me in. Driver was available to take me home and pick me up when my car was ready. He was very pleasant and a good driver. $1,700 later (for brakes, oil change and changing to my winter tires that were already on their own rims)- for a 2018 Acura RDX so that I could get a safety done it went downhill even more. This process started Dec 7, 2021. Definitely feel they weren’t making enough money on my lease buy out purchase to provide service at all. Jaclyn was the worst. Tried to say she left me messages when she had not, said my message to her “must have gone to junk mail” (when I responded to her email), rescheduled out purchase meeting at least 3x. I had already called my insurance company and had to keep calling back to change to policy dates. They had to keep emailing me new policies and cards. Even though a safety was done there I could not get a copy of it as it was in Jaclyn’s hands and she was away. Reason? Part of purchase pkg for buyout and not aid for. I offered to pay as I at this point was under no circumstances ever setting foot in this frustrating unhelpful dealership again. Could not do this either. No one other than Jaclyn can do anything to to purchase a vehicle without her. You are not allowed to speak with the General Manager without first speaking to the sales manager. They will not provide info about who owns Acura Hamilton. Long story short. I was able to purchase the car Jan 4, 2022 with the assistance of Acura Canada I got the info I needed and purchased the vehicle through Acura on Brant. They managed to safety it, process all the paper work and get the vehicle into my name in about 4 hrs- same day. Special thanks to Timothy Douglas of Acura on Brant for making this happen. Buy there from him. He knows what customer service is. Hamilton Acura knows what it is not.

Ron Gent

Buying a vehicle at Acura of Hamilton was a very pleasant experience. I had the pleasure of working with Julia Lioris. Julia Was highly proactive,responsive and knowledgeable in helping me find the car I was looking for. I highly recommend contacting her when looking for your next vehicle.

Cindy Nguyen

Julia is awesome! Highly recommended!

Patricia Scarpetti

Outstanding customer service from calling parts all the way through the work done at the shop. Didn't have to wait too long for an appointment nor did it take too long to get my car back.

Shauna Dinnall Reid

I am extremely happy with my experience with Julia from Acura of Hamilton. She is very knowledgeable, she has a great personality and she made my new car purchase experience very smooth and easy. As a first time purchaser of an Acura, I would definitely recommend Julia and this dealership to friends and family!

JAAK BUSS

Just picked up my new MDX this morning from Acura of Hamilton. Julia Lioris was a fantastic sales consultant from the time I first walked in the front door until I drove off into the sunset. No pressure, no hassle. Friendly professional and very knowledgeable about how to set everything up. I would highly recommend this dealership to anyone looking for a new Acura. P.S. My son had his Acura serviced there for over 10 years and had nothing but great things to say, so I hope the tradition continues.

Dale Persad

I came in on a rainy day looking for a car due to my old car breaking down. Brendan Smith was the sales consultant that helped me. I must admit he is one of the classiest consultants I've ever dealt with. He was knowledgeable, professional, helpful and easy to deal with. Jaclyn who helped with the financial detail was very friendly and engaging. She really seemed to care about my needs and kept me informed every step of the way. My Acura RDX made me a raving fan of Acura but they both made me a raving fan of Acura of Hamilton

David Salidas

All of my inquiries were answered quickly and professionally. Julia, Sam and Emily were awesome! I will start with Acura of Hamilton when I look for my next Acura.

Sonia Francella

I had a very good experience at Acura of Hamilton from the minute I walked in. Malek is very professional and is very knowledgeable of the vehicles. He gave us our distance and time, but was always there to answer any questions! Always look forward to dealing with him. Aileen was very friendly and a pleasure to work with. I’m happy to be joining the Acura family!

Sarah Tait

I recently purchased my Acura RDX from Julia, she was absolutely amazing! From the moment I walked in she was very friendly and went above and beyond which resulted in finding the perfect vehicle! She made this experience wonderful and easy for me, no pressure. 100% would recommend Julia to any of my friends and family!

Dale Bryce

Quick service as promised. One thing I would suggest is PLEASE ask your mechanics to use baggies or gloves to handle car interiors. After my service, there was grease and dirt all over my steering wheel, emergency brake, and a greasy handprint on my car hood where they slammed the hood. NOT COOL. Wiped the steering wheel and this is my cloth.

Ali Mahmoud

Julia at Acura of Hamilton helped my family get the perfect car we need ,she was very nice and fast and she also helped me get my car insurance in the fastest way possible. this dealership was the best one I went to and I went to ten different ones. Julia makes you feel happy and at home when making a sale. I would give her an 11/10

Mark McMullen

I would like to thank Louis Iaquinto and his staff for providing another great experience. We picked up a 2021 Acura RDX Aspec for my wife. She was happy with the last one and is thrilled to be getting one that stands out in the parking lot! She's in love with the Apex blue pearl colour on red leather! Thanks team!! Will be back again.

Emily Popper

I would highly recommend Julia Lioris at Acura Hamilton, she just sold me a beautiful TLX. She was amazing, so nice and she had no problem answering all questions. She will make your car buying an easy process!

Rushan Udayakumar

My overall experience with Acura of Hamilton has been pleasant. My sales representative was Julia Lioris and she acted in a quick and timely manner. My experience was performed fully on line aside from picking up the vehicle and signing all the necessary documents at pick up. This is due to the fact that I live out of province. Julia was able to answer all questions I had about the vehicle and the details of our arrangement. Also another noteworthy individual; Emily Berry was able to help me with all of my concerns in regards to the financial aspect of the deal, she was quick to respond to emails and phone calls and made sure that communication was Clear and concise and that I understood everything that was to come. Despite being a first for me the online car shopping experience was made that much more better with the help of an excellent sales rep and assosciates.

Connor Griffin

Great service from all staff and I am happy with my vehicle. Malek was my sales consultant and was friendly, helpful, and honest. I would recommend him to anyone looking to buy a new vehicle.

Jim DiLeo

I get my RDX serviced here regularly. Stephanie in service is very pleasant to deal with! She really helped me out at my last visit.

Rod

Not crowded and plenty of waiting space. Shuttle service has returned

Zachary

The best service , thank you for helping me

Howard Simmonds

My wife and I recently purchased an RDX from Acura of Hamilton and we were extremely happy with our experience! Everyone was very friendly from the moment we walked in the door. Louis welcomed us and introduced us to Matt who was very knowledgeable and made our experience very easy and enjoyable! Highly recommend Acura of Hamilton and their team!

Greg Stogiannis

If you're looking for a vehicle Acura of Hamilton must be one of your stops. The entire team at Acura Hamilton are amazing! They are friendly, knowledgable and honest. I had a small problem with my vehicle and they went above and beyond to help me most likely saving me hundreds of dollars. Thank you to all the staff at Acura. I can't wait to purchase my next vehicle from you guys. Keep up the great work!!!

Novlett Lothian

Julie was my sales rep, and I must say she was amazing! Julie made the process simple and painless. Extremely patient and thorough. I would recommend anyone looking for a great vehicle, head over to Acura of Hamilton and ask for JULIE, you will not be disappointed!!!! Thanks again Julie

Cathy Staruck

Bought my RDX from Julia at Acura and she was great to deal with. Professional, courteous and got right back to me during the process of purchasing. Love my new ride!!

jeff stone

I just need to tell everyone that is in the market for a new car the superior customer service I just receive from my salesperson Julia was over the top. We had an issue and she followed up and followed up and we got the issue resolved She knows her business and she knows cars I would totally recommend her and this dealership without question. Thanks for the service and professionalism you delivered.

ankit n

We bought our new Acura RDX 2021 from Julia Lioris .She was able to help us right from the start with understanding our needs whether to buy or lease. Julia made the entire process smooth and easy. She was always available and walked us through it each step of the way all the way through to the one on one walk through of all the features and set up. I would highly recommend Julia and Acura of Hamilton for anyone looking to purchase a new vehicle.

Susan Koo

Our experience at Acura of Hamilton was top notch. Julia, our sales representative, provided exceptional service. She is very friendly, knowledgeable, and responsive. Adam, head of the parts department, was very helpful in our snowtire purchase. Both made the whole experience so easy and relaxing. Thank you very much!

Joe Dang

Recently did a trade in for a newer model. Julia was very professional and easy to negotiate with. She was respectful of my time and did not push/harass me like most car salesperson. I would recommend her to friends and family!

Brent Warriner

Good selection of new and used Acura vehicles. Friendly, helpful and knowledgeable sales and service staff. Community-minded. I have never left unhappy after purchasing an Acura vehicle or getting my Honda and Acura vehicles serviced. That's truly saying something after more than a decade of positive, mutually beneficial dealings.

Miles Baldassi

Julia was great to deal with and at different points in the 4 visits I made prior to purchasing I interacted with 3 other members of the Acura Hamilto team who were also helpful and knowledgeable. Last star is one I can't speak to yet that is for the service department, I will update after my first service.

Dmitriy Vassilyev

Great service and prices! We bought a used MDX Elite. Julia was very helpful and arranged everything we needed. The car was very clean and they even did some touchup work to make car look like new. I would strongly recommend Julia and Acura of Hamilton.

Chris K

Big Thanks to Julia for all her assistance choosing my car . Love the Acura TLX A Spec Elite . Julia is a great person to have on your team Go Team Acura Hamilton Upper James ,???? A+++++

Yasorti Alsayes

You have to deal with Julia Lioris shes the best person to deal with !!! Im so thrilled thank Julia Liotis

Steve Anderson

Service team did a great job fixing my tire issue, thanks so much, really appreciate it.

perry furlotte

Julia Lioris took the time to set my new Acura Rdx with all my favorite things. Julia , Elvis says Thank you thank you very much .

Hayden Malcolm

I bought a car here last week. Julia was my saleswoman and she was amazing. She was so nice and so helpful and not pushy at all. This was honestly the best experience I’ve had buying a car. If you’re looking for an Acura, go to Acura of Hamilton and ask for Julia, I promise you that you won’t be disappointed.

Tania DeSouza

By far the best experience getting a second vehicle. Julie the sales consultant is not only knowledgeable, but a fantastic person who makes you feel very comfortable from start to finish. Love seeing women in this field of work. Also, the Finance Manager is fabulous, she’s great at explaining step by step on any upgrades! Best decision coming to this dealer ship in Hamilton. You won’t be disappointed.

Jonathan Stewart

I would like to share how professional Acura of Hamilton has been with my vehicle purchase during this times! They took the time to fully understand my needs and were very informative in answering my questions. I highly recommend Acura of Hamilton to anyone who is looking for an easy and seamless vehicle purchase! Very classy staff! 10/10

Sue Burgio

I want to thank Joe he was very helpful and very pleasant and knowledgeable Mustafa took the time to explain what are problem we were having these services guys were very good at there job recommend them highly

Ratnam Nogo

Had a very easy and professional experience dealing with Matt. The whole team at Acura of Hamilton is great to work with!

MaryAnne and Jack Van den Hengel

We just picked up our Acura RDX today from Julia at Hamilton Acura and are so happy with our experience with Julia and the dealership. Julia was knowledgeable , friendly and professional and the whole process and customer service with the team was seamless. We will certainly be recommending Julia and this dealership to our friends and family as well as anyone who is looking for a new or used Acura.

Brenda Pimentel

My husband and I bought an acura rdx from Julia Lioris. She was absolutely amazing. She knows and understands customer service and is always willing to answer and go the extra mile to ensure that we are happy I highly recommend going to see her for an future vehicle purchases. Thank you Julia! ????

Mike Konstantinou

Recently purchased an RDX Aspec. I couldn't be happier with the purchase. The vehicle is amazing and dealing with Julia and Louis was fantastic. Both are very friendly and knowledgeable. True professionals. I definitely would recommend Acura of Hamilton

Timothy K

My wife and I recently purchased two new vehicles from Acura of Hamilton. I’ve purchased more than 70 vehicles and this dealership is one of the best I’ve ever dealt with. Our salesperson, Julia, went above and beyond to meet our needs. She made sure to provide an exceptionally smooth purchase experience from start to finish! Staff and management went above and beyond to accommodate our trades and offer the best deals possible on our new vehicles. We are very happy with our new Acura’s and the superb service we received. I highly recommend Acura of Hamilton to anyone in the market for a new or used vehicle!

Sebastian J

Outstanding service and they did not push me to spend on any extras. I much preferred them over the Burlington location and I felt like a valued customer.

MARIA SILVA

Acura of Hamilton has always given me top NOTCH service!! I have bought several cars from here and always serviced my cars here. From Sales to finance to service they’ve always greeted me and welcomed me as a proud Acura Owner and truly made me feel apart of a family. I believe the previous post from Marla Adams seems to be unreasonable during a global pandemic…. During this pandemic there are several challenges that every industry faces and coming from someone that not only buys Acura products but am loyal to the Dealership itself can speak volumes. Given the information you provided in the previous post I assume you too were sick. I have recommended Acura of Hamilton to several people from colleagues to family to friends. I believe in a long-term relationship with companies not in for the moment. Keep up the good work Acura you will always get 5 STARS and more from me and my family. HAPPY NEW YEAR

Janna Kondo

Thank you Acura Hamilton for your fantastic service !

Les Bannister

Julia ,for the second time ,has helped us with the purchase of a new MDX. She is an excellent sales person who is engaging, enthusiastic and knowledgeable about her product.Our experience with this dealership has been excellent.

Evgueni Ravkine

We have purchased 2021 RDX about a month ago. Julia was helping us in the process. She is knowledgeable ,very friendly and awesome person .We will definitely recommend our friends her friendly service. Thank you Julia Well done. Be safe

Nadia Bozzelli

Julia has made buying a vehicle the most enjoyable, stress free experience for my husband and I! Julia was so down to earth, honest and knowledgable. She has turned my bitter past experience with a previous dealership completely around! I recommend everyone to go see her when looking for a vehicle. She will take care of you and has your best interest in mind. Thank you Julia and the team at Acura Hamilton!

Kyle Christiansen

Great experience delivered by Paul at Acura of Hamilton! If you appreciate dealing with a sales professional who is courteous of your needs, go see Paul. Very impressed with his ability to understand what was important to me. The ability to have the car ready same day was greatly appreciated. A follow up call a few days later to ensure I was satisfied was a nice finishing touch. Job well done! Thanks.

Steve Liddycoat

Julia was very helpful with our purchase of a pre-owned Honda Civic Hatchback that they had received as a trade-in. The transaction went smoothly. I wish all dealerships were as professional and relaxed as Acura of Hamilton.

Kevin Keen

In a word ‘outstanding’!! This is our second purchase from Acura of Hamilton and this dealership is 5 stars! If you are looking for exceptional customer service and care, this is the dealership to visit. Julia, our consultant from the beginning was professional, extremely knowledgeable and over all fantastic! Additionally, Louis the General Manager, with his attention to detail and Aileen the Business Manager complemented and completed the great experience we received. Excellent customer care environment!

Luci Rodic

Would give 10 out of 5 stars if I could! I worked with Brendan and he was extremely helpful with exceptional customer service! The sales manager Sam and finance manager Jaclyn were also very helpful throughout the whole process of purchasing my vehicle. I’ve been to quite a few dealers and Acura prides themselves on customer service and my experience 110% stands true to that. If you’re looking for a great vehicle I would highly recommend reaching out to Brendan!

Nicole Wilson

Matt was excellent looking after me!

Ramil Tejada

thank you very much to julia and jacklyn and team acura very helpful and nice people..more power.