Reviews of Steele Mitsubishi (Car Concessionaire)

CbassPlays

Took good care of me for my vehicles final service! Great service and visit. Went above and beyond my expectations!

James Wolff

Simply the worst consumer experience of my life.

Laura Bennett

Went in to look at one vehicle, convinced that we were going to go elsewhere. Then we met Dustin. He was very accommodating and found the perfect vehicle for us right then and there. He was very knowledgeable about the vehicles and got us a great deal on ours. We were able to take our car home the same day, and Sarah in financing was a strong advocate for us when it came time to deal with our insurance company and the bank. Time will be the ultimate test, but I am fairly certain that we will be repeat customers when it comes time to trade in or get another car.

Gary Sweet

Service was fine. Issues were taken care of all under warranty. I liked the video review of vehicle and that you can decline or accept it on e spot. Complimentary cleaning was nice .

David Aptt

Great bunch to deal with buying a vehicle. Worked hard at getting the best deal possible

Lovretta Neville

Bought a 2014 Outlander from Metro Mitsubishi and then 2 weeks later tried to get the vehicle inspected. Couldn't get it passed because the brakes were so bad on it. Called up the car salesman who sold it to us. He said problem didn't show when their mechanics looked at it. Right!! Also the trailer lights didn't work .....same response! Worst customer service ever. Would not recommend this company to anyone!

DrunkenDraconian

Bring cash or your own financing, the financial team here are a bunch of jokes. Everyone promises to get things done but then nothing happens because of huge and distant compartmentalization. Everyone passes the buck. Even the location manager, after escalating our problems, promised to get back in 48h. No word, and nothing done a month later. The car is great but avoid this business location at all costs.

Aretha Williams

Great service and very accommodating. ????

Sam Maimone

I have worked with the Steele organization for many years through three different organizations (Reynolds, Mitsubishi Canada and Car Media 2.0). Steele Mitsubishi along with their staff led by Jason Monk, are fantastic partners and it is a pleasure working with them. I can see how their great attitude, professionalism, and genuine care lends itself to a positive customer experience for their customers purchasing and servicing their vehicles at Steele Mitsubishi. They also were the #1 Mitsubishi dealer in Atlantic Canada for the month of October and #2 in Canada. Keep up the great work!

Sherry Best

Very happy with my car and the staff. Very friendly. The waiting area while you car gets serviced is extremely comfortable.

Grant Walker

All departments work well together to the customers benefit.

Annie Boyle

Efficient and friendly service from all the staff at steele Mitsubishi. So happy with my dealings and new vehicle. Christmas gift of a detailing kit was a nice touch. :)

Kaley Gracie

Fast, friendly and got me exactly what I wanted at the price I wanted to pay.

Bethany MacIsaac

I have a 2012 Suzuki. When that dealership closed we had to head over to this dealer. Customer service is absolutely horrible now.

Raymond Wilson

People were very nice to deal with. Appreciated the video they sent to my phone detailing some of the work needed. The work was way overpriced for the service i received. What i was charged $350 for cost me $120 at my local garage. They charged me $60 for changing my tires ($24 at local garage) and they couldnt be bothered to check the tire pressure, which i found out was low after i drove off the lot. Will be the last time i go to the dealership. Service has become terrible and overpriced since the dealership was bought out by the Steele group.

Graham Slaunwhite

Just had regular car service like that they washed my car also

Victoria Miller

Dustin and Sarah made the process of buying my Mitsubishi Eclipse Cross easy and enjoyable. Looking forward to years of ownership! Thanks!

Brandon

Have heard absolutely nothing but horrible things regarding the service department. Currently helping someone file a complaint with the BBB and Mitsubishi Canada regarding the service department.

Mike Buchan

Service was excellent, very polite and conscientious staff, Appreciated the fact they found the right problem correctly when other service providers could not. Thanks very much

Beate Gravel

They want to make sure cars are running smoothly, and they have no issues. Before they Release the card to their new owners. That gives me peace of mind.

Stephane Fafard

(Translated) Waiting time (2 hours) for an oil change is a little excessive. (Original) Temps d'attente (2 heures) pour un changement d'huile est un peu excessif.

Peter Lyons

We are on our 3rd Mitsubishi would recommend to anyone. quick helpful service

Barreiro Bananas Bananas

The worst. The Service department never picks up the phone and don't expect a call back if you leave a voice mail or a text. Drove from Cole Harbour just to get a response only to wait again for the Service Agent at the desk. Terrible service.

Eva Ziegler

Great service as usual.

Annick French

I love my new Mitsubishi RVR. The staff wasn't too pushy, and let me take a great test drive.

peter paul gaite

the service was fast. I had the seat belt fixed due to a recall and they included on checking the wheel's alignment, the break pads,tire thread and air filter for free.

Matthew Fraser

Brought my car in for a tire change (on rims) and oil change which was a good 50% more than I get charged most other places, which I'm not too bothered by because I expected it. The main reason for my low rating is that I mentioned that my rear heat shield had fallen off, and their course of action was to look at it and tell me that they couldn't see any heat shields - no kidding - they charged me $60 for this and told me I didn't need one. They also asked me if I'd be interested in a complementary car wash, which I said "That sounds great, thank you" - there was no car wash. They also suggested a bunch of fluids needed to be replaced because I've driven too long with them, so I asked, after how many KMs do they need to be replaced. They said 75,000Km, of which I only have 36,000Km on the car. The whole experience seemed very arbitrary.

J

Lousy service, unsolicited texts and service calls. High shop rate that seems unjustified given low quality of services received.

Christie Vautour

Great service and support!

Bruce Gourley

Had an amazing experience. They went above and beyond!

Chris Nunn

Do not buy the rust coat protection plan, they do not honor it. It was explained to us that the rust protection plan would cover any surface rust to appear. Seems like a good thing to have on the east coast. Second year in we had rust build up around the rear edge of the hood. Dealership and the insurance company said was caused by an ice scraper which is impossible because the vehicle was always stored inside. They explained that the protective coats and paint made it so it was impossible for rust to build unless physically scraped off...but if the only way for rust to appear is by fault of the owner because the coat always protects no matter what and fault of owner isn't covered by the plan then what is the point of the plan? Yeah. Other than that more or less happy with the Outlander. Staff is friendly. Did have it in a few times to get checked free of charge. But they do typical dealership overcharges, over $150+ for an oil change. Be cautious of the extra stuff they try to sell you.

jeffery bilby

Great cust service from start to finish , explained service process , repairs needed and cost for , the video clip is a great asset to see what the issues are !!!

Antony Prakash Thomas

I don't find any good service from them..

Afshin Sadeghi

Took my vehicle several times there for the same problem. The car was working perfectly before they changed its brakes. Since then, I always hear metal noise when braking. It has never got fixed.

Randy Conrad

Best experience ever buying a used car ever!

Toni Marie A

Booked in for an oil change and to have my winter tires put on. 4 hours later I left and had to go right back because my warning lights were still on, there was no oil change sticker AND they had somehow messed up my park cameras. Now they did try to fix it all when I returned and refunded the cost of the oil change but I had to book a service appointment at another dealership to have my camera repaired. EDIT: as an update, I have not heard from the General Manager as his reply below implies.

Andrew N

Awesome experience every time! Metro Mitsubishi is an excellent choice for all your vehicle needs.

Jon Battah

Never had a problem here.

LORRAINE C.

I was most impressed with the video in real time of work being performed and work needed with the option to approve for time of visit or.. wait.

Charlene Rogers (Char)

Excellent customer service ! Went above and beyond... Thank you so much!!!

Bob Abraham

Previous Audi Q5 traded in for Mitsubishi Eclipse Cross over GT and so far we are quite happy two days into it. Jason was our sales contact and he was a pleasure to deal with. Upfront and courteous. Worked hard to ensure sale went through. The vehicle transition was a breeze. All handled professionally. Based on the negotiation and the transaction that took place, I would recommend the dealership and the Eclipse Crossover GT. Will comment in future if dealership lives up to this initial experience with regards to service, etc.

Hannah Gwendolyn

Will NEVER buy another car from Steele. Mitsubishi Steele tried to charge me over $300 for a new motor for my window, when I kept telling them it was only off the rail(maybe because I'm a woman they didn'twant to listen.. but idk). Most ignorant staff I've ever dealt with regarding service for my car - so I don't even bother answering the phone when they call. Take your money to somewhere other than STEELE.

Najib Faris

If you are okay with being disrespected and treated rudely by a salesperson, then by all means go there. One thing though, don't disagree with what the sales manager "Jeff" says... otherwise he would tell you to "Beat it"!!!!!!! That's my experience. (April 2021)

Christa Gillingham

Best purchase I have ever made and easy process!

Jasmine MacDonald

Was much better when they were run independently. Have been charged multiple times for work that was not done. Will not refund, will not do the work. Multiple trips for things they claim are fixed but not. Avoid if you can!

Stan Odell

Great people and service

kate Smith

Fast, friendly service! Glad we bought a Outlander, great driving vehicle!

Stephen Gallant

My mom got a great deal on a great car with no hassle.

Ron Pothier

Had a service check. Staff was very nice and professional. Told me what was required via video and did the work in an expedient manner.

William Wallace

Parts and service are OK better than the crooks at Dartmouth. Sales are ahem let's just say be a well informed buyer.

Wally

Had my car for 1 year now and service has been great!

Zack “Snatch” Nolan

Comfy couches in the waiting room

Chris Pottie

The team here is just fantastic!

steve young

Professional and friendly staff! Great value with Mitsubishi vehicles.

Graeme Van Leer

Always good service here. I like the video assessment, and not too badly priced.

Alik Feld

I am currently an owner of the new Mitsubishi Outlander 2022 and it has happened thanks to the amazing customer relationship of the Mitsubishi Steele staff to their clients and especially Mr. Jason Carlson's professional support and attitude. I was looking for a new lease opportunity and Mr. Carlson was there for me. I had several meetings and discussions with him and every time I found professional service and desire to meet the customer's needs. The process was fast and easy. Honestly, I didn't have a great experience with the Steele group in the past. However, the last opportunity with the Mitsubishi group has changed my opinion and I will definitely recommend it to all my friends. Thank you, Mitsubishi Steele and Mr. Jason Carlson for a great experience and the opportunity to become your new satisfied customer.

S Ramsay

Would have been higher star if I had been told BEFOREHAND that the place was closed for renos and all appts were in Dartmouth.

Pierre-Yves Le Falher

Nice car, but very poor customer services. They don't have material for recall when you arrive for the appointment. No follow up on voicemail. Not friendly.

Liz-Ann Agostino

I love going to Steele Mitsubishi. The service is great. The employees are top notch. The location is well maintained with a warm and welcoming atmosphere. I wouldn't take my car anywhere else. Jason Monk is a class A manager and extremely professional. ????????

Rhodena MacKinnon

Bought a car there this past weekend and the whole crew was fantastic! Thanks again guys!

M A H

Very Excellent Mitsubishi vehicles service .Very kind customer service staff

Halit Ozer

These guys are amazing! They sent me the video of the inspection.. That was my dream. I always wanted to have these kind of feedback. Special thanks to Adam!

Joanna Rudz

I had a great experience having my winter tires changed over to all seasons. Adam was very helpful and pleasant to deal with.

Joey Riley

Heads up people, the costs gone up in oct 2019 You will get a surprise on your next oil change sthetic oil change for a lancer now costs 136$

Greg Muzzatti

...great service and fantastic product. See Dustin Rudolph, he's a great sales person to deal with and is very knowledgeable about the vehicles. No pressure and has all the answers.

Peter Miller

I can't speak to the sales staff but I do bring my car for service here and the staff are always friendly and helpful.

Annelies Beumer

Make sure to ask for Kyle! He's an awesome salesman who is very knowledgeable, honest and helpful!

Laura MacNutt

I purchased used vehicle. I have been waiting for 2 months for replacement of fog lamp sensor which was promised within a week of purchasing car. Was advised part received, booked appointment, spent 2 hours at service only to learn part was not actually received. I attended second appointment when part arrived; drove away and dash lights still flashing. I called service and they advised wrong part arrived and was installed?!....again

ben hunter

I just wanted to give feedback on my recent experience at Steele Mitsubishi and especially about the sales adviser Jason Carlson. He went above and beyond to help us find a car for our daughter and even tho it was an inexpensive used car Jason went above and beyond anything I have experienced when purchasing a new car. A big features of Steele Mitsubishi used cars is the "Car Fact" report posted on the website so you can quickly review the car. I would definitely recommend anyone looking for a car to check with Jason Carlson first. It will save you a lot of time.

Byron Corkum

Very friendly staff and Laurie is always super helpful and knowledgeable. Never a problem.

William Bonvie

My wife and I had our vehicle serviced here recently and had a disagreement on the the service that had been done. The response for the GM was prompt and productive. We are both VERY satisfied how our issue was handled in such a timely fashion!

Hannah Lockwood

Great customer service and love the video showing the condition of my vehicle (ie- air filter, brakes, tires, etc.) !

Courtney Elford

Dustin went above and beyond to find EXACTLY what I was looking for, thanks for everything!! :)

Michael Koszyca

This was my first time at Steele Mitsubishi and, with no exaggeration, I can honestly say that I was blown away by the courtesy and gracious service from Adam, the service rep. Not for one minute did I feel like I was just another customer in the door. I was made to feel welcome and my business was valued. The price for the work performed was surprisingly very competitive and getting my car washed afterwards was a nice touch. I will definitely return for all my service requirements. Thank you again!

PureSurvival

Cars suvs and trucks

Sonya Prosser

Awful Customer Service! My engine quit under warranty on the highway and they're not satisfied with all the paper work of proof of proper maintenance (Long story short I started having maintenance done elsewhere because of how terrible they are!) Decided to strip my engine before they decide if they want to give me a new one, that's fine... But I have 3 kids I have appointments and a job to get too! Yet they refuse to give a rental! They have had my car for a week and still haven't come to a verdict, and I am stuck cancelling appointments because they refuse to give a rental because the replacement engine isn't on back order. We're on week one since it's gone in and they still haven't come to a conclusion. Do what you need to do to fix my car!, but don't leave a mother of three without transportation in the summer with school going in! Amazing Cars, Less than Satisfactory people in charge of the company. I may not even come close to getting it by mid next week at this rate. Terrible company to work with! Just showed all the reasons why I stopped letting them do my service maintenance. Considering their employees think a bad wheel barring is dirt in a piston ???? Had to take it back to them 4 times for that non sense. Waste of time to even bother with either of the Mitsubishi Dealers in Nova Scotia.

Abderrezzak Najeh

Excellent customer service! They were able to provide me a quiet place to work while waiting for my car. Thank you so much

ojann

I would give them less if I could! They can't be trusted, they'll tell you whatever you want to hear to get the sale, and then they'll screw you over! I had to deal with one of their faulty vehicles for almost 4 years until I was finally able to get rid of it. I wish I could have burned it so somebody else didn't have to deal with the issues, but unfortunately I needed the trade-in value. Their customer service is absolutely pathetic, and you will want to blow your brains out having to deal with them! Caught them multiple times lying about the work they did on my vehicle by the proof on my dash cam, and surprise surprise they start disconnecting it when they have it in, they're super shady! Believe the negative comments here. I question those five stars, interestingly enough there's no comments on a lot of them, what do you want to bet it's someone from the dealership or someone they know trying to jack up the rating. Do yourself a favor and go elsewhere, I'm so thankful I finally did.

James Haynes

Bad service. Many issues. Enter at own risk. They have improved over the years, but still iffy.

kashif ilyas

Nice service liked it

Ron Mathew

Used cars with the price of new cars. Be prepared to negotiate.

Kevin Bryden

Service seemed ok. Took a lot longer then we expected

Ellyn Tinney

Steele Mitsubishi is wonderful they really take care of their customers!!!! Mark was awesome as well as the entire crew with our two new vehicles !!!!!!

Casey Davies

Shady Dealership, these guys are thieves and liars, I would never go back or recommend to anyone. We love our vehicle and have no issues with it, but would never purchase again from these crooks or trust Mistubishi again. If I can send out any warning to anyone that if you are to purchase here, please re-read your contract carefully before signing it. They took advantage of us, knowing this was our first new vehicle purchase. We came to an agreement but when it came time to sign they had completely changed the deal and hide it From us, charged us for things we hadn't agreed to . We our utterly disgusted how they stole from us, and hope this review be fair warning to others.

Roman Malik

After Oil change and inspection they washed my car

Frederick Baltzer

A good place to buy a vehicle

Genevieve Brownlow

It's not every day that you are offered the opportunity to deal with the best the industry has to offer; in this case you will! When you're in, say hi to new General Manager Jason Monk, you won't be sorry!

Jody Dunlap

Took care of recalls. The video update sent to your email is pretty genius. Good experience. Very friendly.

mike day

Jason is a really helpful salesman, try to deal with him if you can.

Paula Gerrior

My husband and I went to Steele Mitsubishi a few months ago. We met Jason Carlson and he showed us a couple of SUV's. We were interested and looked around at other vehicles . Jason continued to search for us for an SUV for us. He is our "person". He was fantastic. He did find us a Mitsubishi RVR Black Edition. We call her Mary Claire. We are very pleased with Steele Mitsubishi and Mark for everything they did for up. Thank you all for making this as smooth as it was.

Andrew White

I own a 2014 Outlander which I purchased for several thousand dollars less elsewhere after the salesperson at Metro Mitsubishi repeatedly lied to me in order to try to sell to me. Now I’m having issues with my Outlander which should be covered under the warranty but was denied by the service department/Mitsubishi Canada. A clearly faulty part caused damage inside the driver side door and they blame it on the wind (despite there being zero dents or scratches on the outside of the door). As far as I’m concerned, the warranty is a huge scam and this delearship cannot be trusted.

Brenda King

Very pleased with my 2015 RVR. The attention to detail by the service department is great and the continued support from Kyle is very much appreciated. Brenda

marie surette

My go to car shop Great new building,friendly people.

Ronnie Amuenda

Steel Mitsubishi is good place for your car service it is nice and clean show room good and friendly staff. I like them taking video for your car repair and explain clearly for the parts that its need change and they show you the parts are need to replace.

Walter Rudderham

Good people here.

Steve

I had a pretty new car that was no longer getting used, and wanted to sell it. I was dreading trying to sell a car with a large price tag online, and I happened to stumble upon Auto Trader's Instant Cash Offer program. I was 95% convinced it was bogus, but I thought why not, I'll see what it says. Within 24 hours of submitting it I was in touch with Steele Mitsubishi, and had the car sold, without needing to worry about listing it and managing potential buyers. Thanks especially to Jeff, who got back to me very quickly, and made the entire process quick and painless. He knew I wasn't looking to purchase another car, and there was never any pitch or expectation for me to do so during any stage of the sales process. In no more than 24 hours I had the car out of my hands for a fair price, with the safety of selling right to a dealership who handled everything on their side. Could I have gotten a bit more if I did sell it private? Probably! But that convenience, ease, and safety that Steele provided was worth the small loss. Thanks Steele Mitsubishi!

David F

Outstanding,Thank you Scott,Bruce and all the staff that were involved In our purchase for the patience, the great attitude and everything! would recommend this dealership to everyone!

Marie Hoskin

Great Service

Charlene Mac Lean

We had a very pleasant experience. The staff were professional and willing to work with you. Very efficient.

Robert Samson

I would like to thank Brett Ells for selling me my Mitsubishi RVR. He told me in the winter how much I will enjoy driving it. All I can say is wow! This morning was the first time driving it in the snow. I felt so safe. For the first time in 12 years I pulled out of my driveway and did not slip on the ice. Driving on the highway was crazy amazing. I pulled into the parking lot at work without it being plowed and actually tested my RVR by spinning around the parking lot taking quick turns and I was shocked at how it handled. I would recommend anyone to purchase a Mitsubishi. With the winter tire package and the 4 wheel drive I'm not as scared to drive in the winter. Thank you Brett Ells and your staff for the great customer service. I will alway own a Mitsubishi.

Andrea Boutilier

GREAT SERVICE!!!!!

Cory Sauve

Worst customer service I ever had by head and shoulders. I wish I had taken a picture of my car being towed out of there on a flat bed after the service department laughed at me for asking them to fix my car. Can't say enough bad things about the people here. My transmission cooler failed and they quoted me $800 for a brand new cooler AND $110 for 2 rubber hoses. Apparently by coincidence both hoses and cooler all failed simultaneously, what are the odds ? Railed against using after market parts, refused to install them. I bought OEM cooler and they still refused to install that. Clearly their blabbering about after market parts was just lies because 2 hours later they refused to install a used OEM part with zero explanation. My car sat on their lot for a week while they ignored the multiple emails I sent politely asking them to reconsider Their greedy decision, assuring them they were gonna lose business if they made me tow my car off their lot after they refuse to install OEM parts. A really condescending girl calls me (they wouldn't put their response in writing) and lies to me saying they had called me and left voicemails 8 times while pretending that I hadn't emailed them multiple times and was ignored. I think their lie about calling me 8 times was the lie they were going to use to falsely justify towing my car. So just put yourself in my shoes. I'm waiting to hear back from the dealership to see if they're willing to fix my car, possibly negotiate some concessions and while I'm doing this they aren't only ignoring my emails they're actively making up lies to justify screwing me over by getting my car towed to an impound lot. Why else would they make up such a lie? Don't let this be you

Kyle B

First time shopper of the Steele group,buying experience was pleasant from start to finish, great staff and atmosphere

Ar jay

Steele Mitsubishi is awesome! Shout out to Jason C. for helping me to the entire application and to decide the perfect car for us. Also to Sarah R. for my application to be approved for financing and making sure that i got what i need for my new car. People there are great!Very professional.

BohoBabe

Very very nice sales peeps, Jason and Dustin were very helpful and Sarah in finance knows her stuff!

Vicki Fletcher

Great service experiance! The staff are so friendly and accommodating. My car is ready when promised ( even earlier last time!) If I have to reschedule it is never a problem which I appreciate because I live out of town. They even love my dog who is usually with me. I really like the new garage entry system, especially in the winter! 5 stars

Barry Marshall

Great service and support.

Wayne Renaud

I've been taking my Outlander there for a couple of years now, and recently we took our Camry. Adam in the Service Department was awesome - he was patient, explained everything clearly, and was very personable,. Thanks Adam for the excellent service!

Ian Bugden

I recently purchased a new Mirage from this dealership and really enjoy the car; great gas mileage and perfect for getting around the city. The General Manager at this dealership really goes the extra mile to ensure customer satisfaction. Would highly recommend the Mirage and this dealership.

Jackie Chahine

Ria and the staff are so friendly and knowledgeable!

Leigh Murray

Great service from both parts and the drive thru staff. Highly recommend!

Cynthia Richard

Sara Rudolph was so amazing!

John Redmond

I had a deadline I needed my vehicle back and because of items they found that needed fixing they offered me a vehicle to take for the day. Great customer service

Randall Fillmore

Jason was straight forward and sincere. Fantastic crew

Thea White

For someone who hasn't bought a car in 10 plus years and the only through private dealings the service and help I received was awesome. Wonderful professional service throughout. Five plus stars. Thank you.

Ron Sachetti

I bought a high end car here recently. This place is my favourite dealership in the area now. The staff is amazing. They give you a fair price on a trade like no other place I have experienced. We have a group of car enthusiasts that now deal with them for buying cars outside the area and bringing them to Halifax. I highly recommend this dealership!

John Molloy

Good they were very helpful and I would go back there again

AS Hilson

Nice fellow at service counter. All went well.

Dominic Bolger

Got my used Toyota here and the sales and finance staff were awesome. I got everything I asked for and I love my car. When I upgrade to a new car this place will be at the top of my list .

lise coleman

This dealership is exceptionally helpful and go the extra mile to save you money. I give them a 10 out of 10. Also a 10 in cleanliness????????

Char Wambolt

Excellent Service. Video of service was extremely well done and informative. Payment was quick easy and secure! 10 out of 10

Chris Leblanc

Good experience overall. Some flexibility in price but balanced out by a low trade in value compared to how much they’re flipping it for. Would recommend based on this experience

Tim Collins

Great customer service. Done in a timely manner. Really love the video with inspection details.

Kyle G

Absolutely horrible experience!

matt brackett

nice looking new store on kempt road. would recommend a mitsubishi product to anyone i know.

Matthew Seitz

Kyle was great and gave me all the necessary information

Jane DeCoste

Excellent. Bought a RVR. Love it Service top notch.

Alain Cormier

Great experience. Manuel and Mark really understood my needs and made the whole process as smooth and effortless for me as possible. Highly recommend!

Helen Whyte

I can’t say enough good things about Steele Mitsubishi. Prompt service and sent Video updates on anything wrong and approval before they went ahead with anything. Tried everywhere to get parts for my Mitsubishi import and later recommended other places to help me. Great people and amazing service! Like a great new friend.

Byron Schrader

Just bought 2016 Mitsubishi Lancer. Great customer service from Kyle, Jeff, Sarah and Brett.

Katie Hirschfeld

Just bought a new car there, customer service is awesome. Super friendly staff. Highly recommend checking them out.

Michelle Gillis

Recommend Sales Consultant Dustin Rudolph at Kempt Road Halifax. I purchased the 2020 RVR and love the vehicle! The experience was stress free during Covid. Dustin was easy to talk to and knowledgeable. Thank you Steele Mitsubishi!

Adam Flight

Absolutely HORRIBLE service. I had called into the service department and was answered by Adam Flight. Once answered, I had said I had a question to ask. His response (after a sigh into the phone) was that he was way too busy to answer any questions, and that I should try calling back. But don't call back today, he told me to try calling back ANOTHER day. This is not the first time I have had this response. I asked to speak with someone else, but apparently nobody else works there. I'm glad they value their customers ...

Genevieve Rondeau

Great team. Happy with my vehicle.

Paul Thompson

Always have a positive experience when servicing my Mirage there. The service staff are friendly and helpful.

Stephen Wilson

Adam F. provided excellent service. He was friendly, professional and respectful of appointment timings.

Andrew Warkentin

High cost for poor quality service. Will not take my car here again.

Therese Lidstone

Service Department went above and beyond.Soooo impressed!See you again.

Chad Peters

Everyone I’ve dealt with in both sales and service has been very friendly, helpful and professional. I will definitely buy another vehicle from them!

jo arsenault

The drop off and pick up were seamless. My only complaint would be that when I got home and checked my receipt the milage was incorrect if I hadn't,t noticed that would it mean my warranty wouldn't have been valid? I did call and they adjusted their records. A shuttle would have been nice but understandable due to the pandemic

Stephanie MacDonald

Excellent service from Steele Mitsubishi. Went above and beyond to remedy an error. Couldn’t be happier with the way they came through for me.

Kayla Conrod

Great service!

Gemma Rogers

Great service!!! Wonderful cars!!! The only reason I did not give a 5/5 is because the service department tries to upsell services a lot... I had just under $700 in suggested services on top of my regular service appointment and tire change on a 2020 vehicle... which I think is crazy.

Matt D

Nice dealership, friendly service people

Gary Spicer

We've owned our 2018 Mitsubishi Eclipse Cross for just over a month and have visited the Steele Mitsubishi service department recently for our winter tire package installation. Our sales professional, Jason Carlson, was very accommodating, made us comfortable with the purchase process and kept in constant communication with us. Our Eclipse Cross was completely prepped (including a full tank of fuel) when we took delivery. Our visit to the service department for our winter tire/wheel package was smooth and painless. Our vehicle was washed and our "summer" wheels were wrapped and loaded for us. Paperwork was comprehensive. We're very satisfied with our experiences with Steele Mitsubishi so far. And as far as our Eclipse Cross is concerned - we absolutely love it! Stylish, different than all the cookie-cutter CUVs out there, comfortable, safe, sporty, well-built, roomy - it's everything I knew it would be. Drop in to Steele for a test drive of the Eclipse Cross or any of the other Mitsubishi line-up of vehicles, and ask for Jason. I know you'll be impressed.

Burn Sawyer

They have a lot of good cars. Very important to me

Robert Lowe

Non-stop trouble with the service department. I have came for several recalls and now I have learned to call before I come to ensure they have the parts. They book recalls when they do not even have the parts to do them. They have made me wait before put the car up on the hoist and they never even had the parts. I also had to reschedule my own appointment for when the parts come in. They will also text you and offer you car deals you never even signed up for.

Ian Ferguson

We found Dustin Rudolph very easy to talk to. Also, he was always there for us - whether it was to bring a car by our residence to test drive or many little things like connecting our mobile phones to the car using the blue tooth facility.

Sandeep Gill

Stay AWAY from these CROOKS - Over charge for everything - Shop Around outside before going here for service - Advisor - JORDEN LEWIS has no clue about customer service - Service quote here was doucble the price what I got from another place - watch your charges on service bill _ NEVER GOING BACK HERE FOR SERVICE OR RECOMEND ANYONE - STAY AWAY !!!!!!!!!!!!!!!!!!

Wendell Aulenback

I had a friendly and efficient visit to my local Mitsubishi dealer last Saturday.l would continue to recommend their vehicles t their service to anyone

Ernest Lozon

Two times I booked appointments to have my winter tires put on my vehicle and both times waited hours past my appointment time until finally I just left with my winter tires and will have them put on by someone else. Very slow and unprofessional service.

ryan jefferies

EDIT: Louis from steele mitsubishi got back to me on this matter in no time at all, and they fixed me up on their dime. He's also very pleasant to deal with, if you have an issue, talk to him. purchased a 2016 outlander in September, about a month driving the vehicle it started to get very loud, I suspected a exhaust leak or a broken gasket so I called and made an appointment (I had to anyway to grab my winter tires), they inspected it and told me it needed over $1000 of exhaust work/parts. they explained that it happens over time, driving conditions, weather ect. (i drove this vehicle for the remainder of the summer, and noticed around mid October) this vehicle had a brand new inspection when I purchased therefor I was hoping they would accommodate. I didn't get extra warranty so there was nothing they could do. super disappointing to be dealing with this so soon after making such a big purchase. and I certainly wouldn't be writing this if I drove the thing for a winter at the very least. I understand not getting extra warranty doesn't really give me leverage, I just thought that since they clearly sold me a broken vehicle(with a new mvi) that there may have been something.

Jaswinder Singh

Awesome customer service and clean waiting area.

joseph Williams

I had a very good experience at the service centre. I was greeted by Ria who was very friendly and got everything started right away. She even offered for her team to do a complimentary inspection of the car after they had done the outstanding recalls. The complimentary inspection uncovered a few very minor things, which I did not feel pressured to fix right away, something I have experienced in the past at other dealerships. The inspection even came with a video sent right to my cell phone explaining exactly what these minor issues were, and what could wait and what needs to be done sooner rather than later. I was treated fairly and with respect by this group of professionals, which is something I rarely experience at any other service centre, being an eighteen year old. I received a follow up message from Ria the following day thanking me for my service once again. Working in the customer service industry myself, I can see that every measure is being taken here to provide a quality customer experience. I will be returning to this centre for my next service.

Margarita Zuluaga

Super nice people. Good environment. Excellent service

Hosai Aliyev

Service department went above and beyond to serve us. We drive 3 hours just for them. Friendly staff and very modern facilities.

J P

I have brought my car in for service at this location a few times now. Every single time the staff is extremely friendly and helpful. They have a really nice lounge area with wifi, coffee, water, and a TV. When the staff notices the TV is off, they let you know you can turn it on and watch whatever you want. Throughout my service, the staff keeps me up to date on what is going on with my service. They are upfront and honest. I highly recommend taking your car here!

Sanjeet Pandey

My overall experience was awesome.. I visited 4 dealership but I couldn’t get the vehicle but Steele Mitsubishi I went though they took time but came with positive reply and specially Mark the finance manager he helped me to get the vehicle. I have got a nice car thanks to manny the sales advisor so overall I am very happy.. thanks all for help

Katie Waite

This is a great place to buy a car .Good customer service and will go through extra mile. However, not a great place to work. Uncompassionate management. Period.

Sandy McDonald

Awesome sales and service

Amy Lynch

We recently purchased a Mitsubishi RVR GT from Kyle. My husband and I have never had such a great customer service experience. Kyle was helpful, friendly, honest, caring, and knowledgeable. He made the process easy and painless. Sarah was also great with behind the scenes paperwork. We highly recommend going to Metro Mitsubishi for all your car needs.

Kevin Leitch

Great staff

Joe Troke

$109.99 for an oil chang!!! Never again.

Dean Whalen

Great customer service!

Tudi Caldeira

Honest and Punctual . I always take my car there because I can definitely trust them for quality and fair price.

Brian Richard

bought many cars over the years but never had such a good experience they said what they'd do and did what they said.....I am very impressed I bought a used Suzuki and got better service as when I bought a new Rav4........i was coming from NB to pick the car up and they had everything ready and in place.......and everyone was so nice and helpfull I will not only recommend them I will be buying from them again !!!

Alexander Wong

Jason was a great help in getting me into a used car, wouldn't have bought if it weren't for him. Great shop staff too, there were a few issues after purchase and they resolved everything for free

Carlos Torrealba

Service was done as promised, on time and at quoted price. I really like the video review, it’s nice to see what needs work and why.

Mervin Bezanson

NOT IMPRESSED OVERCHARGED FOR WHAT THEY DONE ALSO LEFT THEIR GARBAGE IN MY CAR NOT GOING BACK.

Peter Watson

Great cars very nice waiting room with tv and free coffee and Wi-Fi.

Kayla Dennis

Awesome experience! Brad was absolutely amazing!!!! Zero complaints.

judy messervey

We received excellent service from the staff couldn’t have been more pleased

Jason Davis

Great dealership, loved the service videos!

Gary Mason

Great team of people!

Peter Neville

The worst service and parts department I have ever had the misfortune of dealing with. I own a 2009 Mitsubishi Outlander. The service department conducted work on my vehicle that they were only guessing what the problem was. I eventually took it to a transmissions place to get the truth. The parts department when I was inquiring about a part they told me they didn't have the part and they couldn't help me. Here's a thought maybe offer to order it.

Al Goodyear

Good and efficient service. Work is done well. However work is on the expensive side.

Mary Coho

Adam Flight treated me as if I was a guest at a fine hotel. He explained everything including the cost of the work that was needed. This included a video of the undercarriage of my car showing all the areas I wanted checked out and an explanation of the condition of each item. The waiting area was adjacent to the Steele Mitsubishi show room and felt like a fine hotel. The little extras of wifi, coffee service and a free car wash made this the best auto repair service I’ve ever experienced.

Juanita Lockyer

Very impressed with the whole process. Smooth sailing.

Richy Walsh

Good sales men and even better liars ....thanks for forgetting to tell me the head gasket was gone in my engine .....

Ray Burton

Jason was great to work with on our new purchase. Very friendly, knowledgeable and not pushy. Great to deal with and will recommend him to my friends and family.

george elhajj

Service is excellent.everyone is friendly just like family.already got 2 cars from them and referred friends who bought from them . I love Mitsubishi product they are excellent and reliable .no issues at all and will buy again. Continue the great service

Adrianna Mackenzie

Always a positive experience amd appreciate the use of video to show clients the work being done and why

Kelly Hodgson

Going a great used vehicle here with brand new safety stick, also great customer service!

Oliver Macfarlane

Never again, first and last time for service. Took car for a brake service immediately after a smoking hot caliper. Told me nothing they could do, call roadside assistance. Almost 400 bucks and they caused more damage than good. If it wasn’t for there “warranty” i wouldn’t have come here in the first place. Never again. Cost more than an Acura service, and the service was no where near what Acuras have. Tried a different brand, but I stick to Honda/acura.

Jared M

Great coffee and waiting area. Staff is very helpful without being pushy. Sales team is top notch, very helpful and willing to do whatever they can to get you the deal you want. Just purchased my 3rd vehicle through them today, couldn't be happier, and they are dog friendly.

U11 Huskies Deanette Team Manager

Great service. Love the video update showing and informing of any concerns or issues but also what is all good with your vehicle. Added smiles (behind masks) and great service for n so many levels. Definitely the place to go!!!!

Charlotte Rowe

Good atmosphere..a comfortable place to wait..near amenities. Friendly staff.

Alan Surovell

For those of you who, like I also did at one time, feel distrust and skepticism about having car dealerships service your vehicle, you may want to try Steele Mitsubishi as I did. My original distrust of dealers came about as a result of a long ago bad experience at a Halifax dealership that no longer exists, when I took my car in for what I thought was a relatively minor repair, only to emerge with a long laundry list of expensive work the dealer urged me to agree to. Fortunately, I didn't, instead getting a second opinion at a local non-dealer mechanic, who crossed off virtually every repair on the list. I followed his advice, and the car drove well for some time. Recently, however, I took my car into Steele, and was promptly looked after and sent a video of the mechanic running through all the important parts of the car and concluding that the car was in such good condition that no repairs were needed. Quite a contrast from the former experience!

Katie Boyd

Great staff! Dustin was awesome to deal with!

Lisa Harrison

Ria and Manny both rock. I really like the folks at Steele Mitsubishi.

Zac Si

Very nice new facility! Excellent customer service, free WiFi, incredible warranty with employees that make the process painless.

Susan Kidney

I was in a hurry and worried about the lights that came on my dash. I had no appointment but Adam handled everything for me. Had my rental ready when there. I just had to sign and go. Turned out to be something minor but the great service o received made it all the more pleasant.

Theresia Hamelin

This was an amazing visit. I have a loyalty card and was not questioned about it in any way. I was sent a video about the life of my brakes, tires and filters by a very pleasant sounding man and was treated very respectfully while in the building and upon my arrival with a staff ushering me ahead. Overall a very very nice experience at a clean, well maintained business

Wike Malters

Awesome Staff, had my vehicle in for service and the whole team was a pleasure to deal with!

Denis Robert

Great buying experience in buying a used vehicle over the internet. No messing around and directly to the point, best value and best price after having considered 5 other dealers. Very talented young sales manager. I was left with such a good image to consider buying my next new car there. Nice to still have car dealers you can trust.

joy bonang

I had a great experience when I took my car in to get some work done. They did a check to see what the car would need in the upcoming future but was not pushy to get it done right away. The staff was extremely nice and helpful.

Jeannie Corkum

Hi, Took my Mitsubishi Outlander to Steele Mitsubishi for new winter tires and oil and filter change. Sooo impressed with Service, Love the staff, they are so efficient and polite! Particularly love the video of my vehicle showing details of wear on existing tires, along with showing clogged engine filter and air filter which needed replacing. Nice to see what one is paying for. Very well done! Jeannie Corkum

chezzmancan domore

I had my RVR in at STeele Mitsubishi on june 20th,2020 for service.I was met by RIA,,, such a lovely young lady very friendly,and Attractive if I may add. She had my vehicle in for serviice right away,and talked to me about some issues that needed attention..and when completed,promptly let me know so I could be on my way...I must add that she wasnt doing a lot of chatter about how my car worked,unlike some of the previous female advisers..She stuck to the point and did her job as good as anyone could do.I hope I am lucky enough to have her for a service advisor on my next visit...A nice person that did a really great job...cheers

Emily Bro

Love my new RVR, Dustin was awesome an awesome salesperson.

Bill Dodge

Ria is a credit to your company

Colin Chislett

Customer service department is trash, if you need warrenty work go to Halifax, much more wise and easier to get stuff done. Penny pinchers

Lawrence Mills

Very satisfied with the service received all questions answered will gladly recommend Steele Mitsubishi service and sales.

Justin McMackin

The is one of the best dealerships I have dealt with. Customer service was their top priority. Dustin was very quick with responses and was very knowledgable of the cars that were available on the lot. Roger the Sales Manager was equally as professional and likewise customer service was their utmost concern. I would highly recommend whether you are looking for a used vehicle or new. This dealership will treat you right!!

Jodi Veinotte

Recently purchased a used RVR, had an issue and brought it in. No questions asked for warranty coverage was great and service department. Friendly and informative.

Amanda

Have you ever walked into a dealership and been treated like a hobo???? I have until I walked into Steele Mitsubishi on Kempt Road in Halifax, where I was treated like their only customer. I had a 2017 Lancer LE all picked out when I went in, and nobody tried to convince me to look at something different. Instead the salesperson Jason Carlson, immediately took me to finance manager Mark Tinney who immediately went to work on getting me financing. He managed to have Sarah Rudolph on board looking for financing for me as well. Between the two of them I ended up with the car that I wanted and a finance rate that I could afford. the service was absolutely spectacular and I could not have asked for a better experience. I highly recommend anybody looking for a new or new to them vehicle, whether your credit is great whether it's bad or you just don't have any, to go into Steele Mitsubishi first. My credit was questionable.....They had an amazing used car selection as well as new. So one happy camper later, I'm in my 2017 Lancer and absolutely thrilled about it. I will never buy a car somewhere else. I've been into three other dealerships and was treated right off the get-go when I was honest about my situation, like a hobo. So guys even if it's not Mitsubishi you go to go to the Steele group.

Albert Poirier

Best cordial efficient staff I've dealt with in a long time ! My experience in purchasing my vehicle was all positive from my 1st contact w sales person Dusti. to Business manager