Reviews of O'Regan's Mercedes-Benz (Car Concessionaire)

Sebastian Hahn

Dealership broke my key fob while working on the car: There is even literally a part from the keys circuit board missing. Complete denial of responsibility. I raised the issue with the manager: nothing. But they do recommend I should order a new key fob from them. For $1,500. So if you think about buying a Mercedes: Keep in mind that for some issues you have to go the dealership. And there is only this one in Nova Scotia. No way out. Update: Don't be anyone fooled by those 'thank you for taking the time'-replies here. You get in touch and what happens? Nothing.

Mark Vallee

Great service, very friendly staff.

Joseph Chater

Great service

Mandhir Singh

Ian Vincent helped me alot while i was looking for my first Mercedes. He went above and beyond to get a great deal for me with his manager Lucy. Both Lucy and Ian are the go to people to get your Merc!!

Hey

Very good service, with a humorous staff. The issue with my vehicle was fixed in a manageable time frame. Even coming from out of town, I received better treatment than I would at home.

Mary Veinotte

I've loved every car I've purchased from O'Regan's Mercedes Benz. Kyle is very knowledgeable about the product and is very responsive. Couldn't provide a higher recommendation.

Wayne Whitty

Best dealer ship in town

jamie gil

great staff always informed Kyle has the right personality for this job

Sano T

I had one of the best customer service and customer appreciation from Mercedes Halifax. in The service department. The good thing when they were able to find a solution to my issue. Thanks for Kieth and Chris, they did more than what I expect from them to do.

Keith Condon

I have purchased three new and several used cars from O'Regan's Mercedes and Ian Vincent's attention to detail and compassion for getting it "right" are the reason I return. He is the best ambassador Mercedes could have.

Rob Coombs

Service has been excellent. They are very friendly and the job is done on time (which hasn't been my experience at other dealerships). They even do a great job cleaning the car at the end.

Brian Davis

Sprinter Service is Highly Recommended. Bruce Gilmour, Service Manager, treated me and my entire family like friends or family, although he had never met us before. Brittany Stone, Sprinter Service Adviser, was professional, courteous, efficient and friendly. Thomas Stenason, Sprinter Technician, was thorough, efficient, friendly, and totally effective in resolving our technical issues with our Sprinter motorhome. We arrived at O'Regan's Mercedes-Benz Halifax on the hook, and we drove ourselves home to Ontario with a perfectly functional motorhome. Well done O'Regan's. Much appreciated. Keep up the great work. Highly recommended.

Richard Morholt

Very helpful to this customer!

Anna

Not great service when you are a Sprinter owner. Even routine servicing doesn't warrant a call back or update. Customer service great for other Mercedes owners other than Sprinters. Have stood there like we were invisible while waiting to even talk to someone about our vehicle. No service after the sale on Sprinters anyways.............. :(

Kash Kohli

Ian did a wonderful job with showing us all the features that the car offered. Ian has a very friendly and a professional manner of answering all of our questions. It was not only his salesmanship but also his genuine care for the customer that convinced me to purchase the vehicle. Lucy made all the paperwork seem very streamlined, quick and efficient. The service team is great as well. Bruce and Keith did a wonderful job with checking the car and making sure that everything is in A-one condition. I was really impressed to see a top-notch team of professionals working together to provide incredible service to the customer. I would definitely recommend my friends to come experience the wonderful customer care that O’Regan’s Mercedes-Benz has to offer.

Felix

I have only owned my Mercedes C43 AMG for about 3 months now, but so far my experience has been day and night compared to Steele Ford Lincoln. I just had my first service today and they are truely amazing. Unlike most dealerships I have dealt with before, I actually feel like Oregan's Mercedes-Benz cares about their customers. Also thanks to Steve (my salesman) for helping me finding the best vehicule for me. Highly recommended !

Martha P

Always consistent in the quality of their services. Will not be the least expensive but satisfaction is pretty much guaranteed.

Moath Basil

4matic : I think it's the worst manmade invention ever created by a human. Service people are great and salesmen are good, but I truly think that Mercedes has lost it. No wonder they are counted (worldwide) as the 4th luxury vehicle: after Audi, BMW and Porsche. To me, they shouldn't be listed in the top-10 in the first place!

Ryan Heikoop

What a fast and easy experience! I'm sure not many people review their parts buying experience, but I have to share. I happened to speak with Gordon, the General Manager who put me in touch with Randy Bennett in Parts. I gave Randy a VIN#, some pictures and details of what I needed, and within days the parts were delivered to me in the Annapolis Valley. Other aftermarket parts places in the Valley couldn't guarantee when parts would arrive due to supply issues (you know, COVID and all), and none could get OEM parts. I was a Pre-Owned Sales Manager @ Performance Mercedes in Ontario for 10yrs before moving to NS, and for certain parts, you don't want to mess around with aftermarket parts, especially when OEM isn't much more...or is WAY cheaper. From the aftermarket guys I was quoted between $300-$2000(!) for an aftermarket RF CV boot as they didn't have a clue what they were doing. For some quotes the parts included the whole axle along with the boot, but Randy knew all I needed was a CV Boot kit, which even though it was OEM, it was less expensive than the cheapest aftermarket CV Boot. I ended up spending another $1000 with Randy, and it was well worth it! Amazing! I would highly recommend speaking with the pro's - Gordon, Randy and the team at O'Regan's!

維尼熊

Thanks for a free exterior and interior detailing for a S-Class customer.

Aaron Conrod

Great service team

Douglas McKelvey

Great service help me to back on my trip fast

DON RANNI HALIFAX REALTOR

Staff is amazing, the building is very nice clean & accommodating. The vehicles are very nice

Terry Mulcahy

Excellent sales and service staff. Mercedes-Benz cars are superb with the best warranties. In 2007 I was shopping for a car and asked the sales consultant, Kyle Viennott, for full particulars of a lease plan, such as monthly payment, upfront costs, term and lease-end buyback amount. This information was given willingly and in writing on a print-out. Needless to say, I was impressed by the transparency. We have also dealt with the Finance Manager Rima Sayde who is very professional. Service staff are excellent and very helpful, Bruce Gilmour, Manager and Chris McIsaac, Advisor.

dustin guthro

Booked service to have fuel injectors replaced in my 06 sprinter, I had to drive 2 hours to drop it off for the work, a short time later they called and said they don't have the tool they need to pull the injectors and need to order it from Germany and they broke a hose by accident and needed to order a new one from Toronto, leaving me stranded in Halifax until the new hose comes in.

Piyush Tinna

Such a poor services! i had to followup 100 times to get things moving

Arslan Khalid

Ordered spark plugs for my E Class and the process was seamless and hassle-free. Kelly communicated effectively and ensured that the right parts were readily available. Impressed by the initial experience at O'Regan's Mercedes.

Matt Havenga

Ian did a great job and I couldn't be happier! He was a great advocate and I was definitely pleased with the result!

Michele McGroty

Our service was impeccably and professional.

James Fish

Repair was poorly done. Very unprofessional service manager.

Russell Fougere

Excellent service from very professional staff.

Loui Jumat

Disappointing service whenever i booked appointments for servicing my vehicle. I have a lot of details as to why i found it not professional.

Nate Sutton

The showroom is clean and fresh, Chris was amazing in the service department, super friendly and informative. Recommend using them!

sepehr Naeeni

Super classy❤️

Mr Ghost

Great service! Bought a car from Shane and my friend bought one from him too, very patient and knows the product, nice place to do business.

Mark Dunkley

Had a puncture and stripped a flower lug and despite being fully booked, they found some time to patch and repair. The bill wasn’t far off what local tire shop quoted. Although a small job the service was bang on. Offering to arrange transport, complimentary wash, courteous staff (Chris).

Steve Renner

Excellent parts and service department.

Joseph Draper

We visited yesterday looking at the CLA and GLA and the staff at Oregans Mercedes were outstanding. They were extremely helpful at finding us a sales associate and Steve Klaus was amazingly helpful and knowledgeable. Highly recommend Oregans Mercedes, their cars and their staff.

Nicole Gushue (My Great Learning Years)

Excellent experience with every service visit. The service department desk staff are very knowledgeable about my vehicle type and take the time to explain the vehicle work in detail. The technicians are friendly and interact with the clients as well. The shuttle service is appreciated with a nice driver and operates in a timely manner. Overall excellent experiences with this dealership.

Mustafa Kapasi

Fantastic service experience. I am from out of town and needed some repairs in addition to usual service. The service team was super friendly and did a great job with the car. They cleaned it for me and returned it ahead of time! Really good at calling me back (Trish) and my service advisor (Briana) were excellent. I'll be returning back for more service and I recommend this spot for your Mercedes service.

Andrew Leonard

The sales process was very smooth, they supported me the whole way through and were very patient. Also the service department is first class... I had an adjustment to make after my purchase and it was a 5 star experience the whole way through.

A N

Customer service improved a lot, but they are still very expensive. Neutral

Kris Leaman

You don't know what car-related professional service looks like until you have done so with O'Regan's Mercedes Benz. From sales to service, the entire team is attuned to your needs and looking to make it the best experience possible.

Scott Kraus

Visiting NS and had a service issue while here - Chris provided hands down the best service experience I’ve ever had at a Mercedes dealer - truly top notch and everything you’d expect from the brand - attention to detail, respect for your time, thorough, seamless. Come here for premium service.

Keon

Great dealership

Shawn O’Brien

I have had positive experiences in this dealership. I especially found Greg Hubley helpful. Knowledgeable and not pushy, Greg made my experience very positive. My next vehicle will be a Mercedes.

ZOU YI RU

I total had five times visited Mercedes Benz service department. The first time and last time is Chris. Other three times is three different people. I truly found Chris is the best. He very care customers feeling. He is doing a great job. I’ll always chose Mercedes Benz because they have service like Chris. I appreciate his service.

Neil Matheson

Professional service center and staff. My vehicle was ready on time and at quoted cost

Faisal Khatib

Sales guy was honest didn't sugar coat anything which I love especially when buying an expensive car

Rebecca Ironmonger

We were traveling in our Sprinter RV on our way to Lunenburg, Nova Scotia when we experienced an issue with brake-associated warning lights on our dashboard. We were worried that our two week vacation in the Canadian Maritimes was ruined! However, we called O'Regan's as they were the closest Sprinter service provider and were told to bring the RV in right away. We arrived an hour later and they were able to diagnose and correct the problem very quickly. They even found an additional, unrelated but potentially very serious problem with the air bags. We scheduled a return visit for this two days later and our RV was once again serviced promptly and completely. They saved our vacation! If I could give them 6 stars, I would. Thanks especially to Bruce and Tom in the service department.

paul kellogg

Bruce Gilmore and the service team are the best I have encountered of ANY brand. Knowlegeable, straight shooters who give honest advice. Wouldn't take my Benz anywhere else.

anne velemirovich

Always have a great experience at O'Regans Mercedes. Gord Calder, Kyle Vienotte, Rina and the guys and gals at the Service front line. Everyone friendly, happy and super helpful. Love my car/suv as well :)

Lionel Lambert

My dear old mother had purchased a certified owned still with warranty. 3 months later, she took it in for service recall, only to be told it would cost her an extra 890+tax out of pocket for an additional part. Service manager; Ken R. was extremely unprofessional and condescending to her over the phone and flat-out refused the parts were not covered under warranty coverage. Unconvinced, I reported this to MB Canada, who confirmed this is not the case. Refusing to deal with these clowns again, I ended up taking the car to my dealer in Moncton, who gladly did all the work at no cost.

BRENON MACNEIL

Spent 300,000K on a new G65 AMG in 2016, I bought it in Calgary and tried to get service work done here in Halifax and got the door slammed on me and told they weren't willing to work with me and that their sister store in Calgary didn't know what they were doing. Beautiful vehicle, horrible service.

Robert C.H. Roy

There seems to be a problem with ascertaining specific service details to obtain an MVI inspection.

First Name

After I bought a used Mercedes (not from them) I wanted to become their customer (service department) - but they never returned my (multitple) calls or emails. I have never, ever experienced such bad service. Every smallest auto shop I used had better service. It's a disgrace for Mercedes. They only get away with it, because they are the onliest Mercedes dealership in the province.

Susan Grant

I recently bought a vehicle from James Carr at O'Regan's Mercedes. We had been "window shopping" for a while and kept coming back to this one vehicle. What first impressed us about James was the fact that he saw us after hours while driving home. He turned around and came back to serve us. He was knowledgeable, friendly, patient and accommodating. He arranged meetings with the Business Manager, Accounting and the Service Department so we could make an informed decision. The whole team were great to deal with.

Yulong li

Overall great experience! Just moved here from China. Really enjoyed driving our new SUV and will purchase more from Shane Wan, who has been very nice and patient with us. I would definitely recommend this dealership!

Mike Gaudet

With the assistance of sales representative, Kyle Vienotte, I recently purchased a 2011 Mercedes E350 cabriolet. I found Kyle to be very professional to deal with. He was attentive and very prompt to look into and respond to several questions I had for him about this convertible! Keep up the good work, Kyle!

madan kapahi

I received very prompt & personal service from O’Reagon’s sales representative George Ivanov while purchasing my Mercedes Benz ML550. He was very professional and knowledgeable about the vehicle. He was courteous & took his time sharing the operating details of the vehicle. It was a pleasure to work with him.

Rongyi Zheng

I bought a Mercedes from sales person Kyle Veinotte he was very nice. I also like service department they are good too.

gregory cuthbert

Outstanding Service !! This must be hands down the #1 best dealership in Halifax and definitely Nova Scotia, Canada. Yes ! You can easily tell O'Regan's Mercedes-Benz Halifax is the pride of Atlantic Canada & I love the fact that O'Regan's Automotive was started here in NS, we are supporting Local. My Wife recently bought a new 2022 our second vehicle here in the last couple years. It is true the Sales people here make you feel part of the team , but really it happens to be the Service Department Experience that stands apart and was key to us shopping here again and giving 5 star rating & telling or friends, hey we bought a Mercedes - so can you. The men and women at Service from drop off to pick up, I believe are honestly coming to work everyday loving Mercedes and working on your Vehicle - it is a great experience and I wish it on you all, Great Job Guys/Gals.

darren decoste

The very best automobile purchase experience I have ever had thanks James Carr and O'Regans

Jan & Teresa Skora

Very good

Geoff Coderre

James Carr did an excellent job of showing me the features in the GLA and was completely down-to-earth about them. Very knowledgeable and friendly - next time I go to O'Regan's Benz I will ask for him. Thanks, James!

Bryan MacLennan

The staff are wonderful. Accommodating, friendly, cheerful. I am glad I came in. Mercedes cars are always great but the people here have made it enjoyable to stop in

Ron Sachetti

I just purchased my pre-owned at O'Regans Mercedes and I can also say that Bruce and his team deliver impeccable service. The entire dealership right down to sales people are awesome. You won't go wrong buying a vehicle and having it maintained by this dealership.

Tsun Tso

(Translated) Had my car for almost one year now. Very exquisite design and excellent Mandarin service! If you need a Benz, go to this dealer! I have been hesitant about buying a car or lease a car before. Thank you Chinese sales Shane for your patient answers. If you want to buy a Mercedes-Benz, please find him! (Original) Had my car for almost one year now. Very exquisite design and excellent Mandarin service! If you need a Benz, go to this dealer! 之前一直在买车还是lease车中犹豫不决 。谢谢中文销售Shane耐心解答，想买奔驰请找他！

Valerie Gentile Sachs

We are traveling in Nova Scotia with a brand new Leisure Travel Van Unity FX, which is on a Mercedes 3500 Sprinter chassis. Experienced a couple transmission issues. Stopped in at O'Regan's. Sales manager offered to let us hook up and stay overnight and have service help us first thing in the morning. Great attention. Great service. What you hope from a great brand. Recommend highly. Thanks to all at O'Regan's

Mario LeBlanc

Bought a used vehicle online, dealt with George Ivanov (sales) then Rima Sayde (finance). Transaction couldn't have gone any better from my perspective.

Jerry Doodle

Never did fix the brakes, numerous sensors gone. Only nice to you when you buy. The reg. service $ is insane. They tell you one thing and do another. Loved the car, but can't complain enough about the service.

Ryan Damian

I bought my Benz vehicle from Shane Wan this year. I found he extremely helpful, knowledgeable and patient. He made tailored recommendation of different models to meet my personal driving need. Love Benz and love Oregan’s! This is absolutely the best place to get your next Mercedes Benz guys! Great customer service and great cars!

Ian Gang

dealer recommendation. Xing is very good. Like my C300 for sure.

Yadong Huang

It was Great-Great and pleasant experience in the Mercedes with Ian Vincent's helps. We love the new member of our family.

Jacques Bernard

Exceptional thanks to Steve Klaus

Gregory Patterson

Greg Hubley is very easy and straightforward to deal with .Highly recommend.

Ed Eddy

Completely disappointing service. Had to come back several times to fix the issues caused to my car while on service. It's a shame for Mercedes to have such an unprofessional service. I would give zero stars if I could.

Eamon Draper

What a great experience at a car dealership. Greg, Rima and Steve went above and beyond to make this such a great time for me and my family. This is customer service at its best and I would certainly recommend this dealership to anyone.

Bedford NS

Was in your dealership last week, kicking tyres of some of your second hand vehicles. Of course I was approached by one of the sales guys. I appreciated his approach, but what impressed me the most was the knowledge and usable detail he has on the vehicles. Mr Vincent did a great job. I'll be back.

Steven Taylor

don't call back, very slow, poor diagnostics

Luc-Andre Boudreau

I have been an O'Regan's Mercedes-Benz client for almost 8 years. I have had numerous Mercedes vehicles and have always had impeccable service from Bruce and his team in the service department. The sales staff, primarily Steve and Kyle, always go the extra mile to provide world class sales experience, product knowledge, and customer service. I would not consider spending my money on a Mercedes-Benz anywhere else.

don lane

Excellent buying process, patience, no pressure, thank you Kyle.

Brendan James

Worst service I've ever received, when i got my car back a oil rag was still left in it and stuff wasn't even put back properly, just to name one problem I've had with them/ I would suggest for all to stay away.

Mike Smith

Great quality people to back a quality product.

G

I've been buying my cars from O'regans over 35 years now...last car I bought was from your salesman , Ian Vincent...top notch!!...very professional, & WOW me with the whole process of buying the car...I won't hesitate to go to Ian for my next car....

Nadera Buffett

Bruce, Brittany and the entire service team at O'Regan's Mercedes are a pleasure to work with! They could teach a class on service quality!

Rick Truax

Another pleasant visit to the dealership. The service department and in particular Chris was charming and very helpful. Had the opportunity to meet up with Ian and he was as delightfull as usual. Looking forward to purchasing another vehicle at O'regan's

Jeremias Huwiler

We have had an excellent experience with James Carr at Mercedes. James worked hard to help us find and order the exact vehicle we wanted and made the entire process a pleasure. I would highly recommend contacting him for your next vehicle purchase.

Esther Donovan

Great place friendly and very helpful staff

Rhonda Barriage

I purchased a vehicle from James Carr at O'Regan's in August. Being from Ontario purchasing a vehicle from another province took a lot of trust especially not seeing it physically. After talking to James I felt completely confident purchasing a vehicle from him. He answered every phone call and email very quickly. After the vehicle was delivered, James made sure I was aware of all the features of the vehicle so he called me and went through everything over the phone. When I said I wished my husband had of been here to listen to all this, he made a two part video and put it on Youtube for everyone to see which was brilliant. I am sure there are other people who don't retain all the details the first time. Thanks James for making my vehicle purchase a positive one.

Ricardo Carballo

Great service . Friendly and knowledgeable staff.